Contract Representative Jobs in Egypt

Job Summary:We are looking for a motivated Technical Talent Acquisition Specialist to join our Human Capital team. The ideal candidate will have 1–2 years of experience in technical recruitment within the software or IT industry, with a strong understanding of technical roles and the ability to identify, attract, and engage qualified technology professionals. The role will be responsible for managing the recruitment process from sourcing and screening candidates through coordination of interviews and offer management, while ensuring a positive candidate experience.<br>Key Responsibilities:Manage the end-to-end recruitment process for technical positions. Source and attract candidates through Linked In, job boards, referrals, databases, and other sourcing channels. Recruit for various technical positions, including Software Engineers, Developers, QA/Testers, Dev Ops, Cloud, Data, Cybersecurity, and other IT roles. Review and screen CVs based on technical requirements and job specifications. Conduct initial HR screening interviews and assess candidates' experience, communication skills, career expectations, and availability. Coordinate technical interviews with hiring managers and technical teams. Maintain regular communication and follow-up with candidates throughout the recruitment process. Manage candidate pipelines and ensure timely updates on recruitment progress. Negotiate and communicate offers with selected candidates in coordination with HR and management. Maintain accurate recruitment trackers, candidate databases, and recruitment reports. Build and maintain strong talent pools for current and future technical hiring needs. Ensure a positive and professional candidate experience throughout the recruitment journey. Work closely with hiring managers to understand technical requirements and hiring priorities. Support employer branding and participate in recruitment initiatives and career events when required.<br>Requirements:2 years of experience in Technical Talent Acquisition / Technical Recruitment, preferably within the Software, IT, or Technology industry. Good understanding of common technical roles and technologies such as Java, . NET, Angular, React, QA, Dev Ops, Cloud, Data, Cybersecurity, and related technologies. Hands-on experience using Linked In Recruiter and other sourcing platforms. Strong candidate sourcing and headhunting skills. Good communication and interpersonal skills. Strong interviewing and candidate assessment skills. Ability to manage multiple vacancies and priorities simultaneously. Strong follow-up, organization, and time-management skills. Good negotiation and stakeholder-management skills. Proficiency in English, both written and spoken. Ability to work effectively in a fast-paced, target-driven environment.<br>Work Conditions:???? Location: Smart Village???? Work Model: On-site⏰ Working Hours: 9 hours per day, including a 1-hour break???? Experience: 1–2 years in Technical Talent Acquisition within the Software / IT industry

Company Description DELTA Trading & Development is an Egyptian biotechnology and life-science company established in 1999, headquartered in Giza, Egypt. The company provides scientific, technical, and industrial solutions to laboratories, healthcare institutions, research organizations, universities, industrial companies, and food-safety laboratories. Delta operate across four principal business area: Life Science, Molecular Immunology Diagnostics, Microbiology & Food Safety, and Vet & Agro, providing comprehensive solutions across these sectors. DELTA Trading & Development partners with leading global companies, offering advanced products and technologies to its regional market. Team members benefit from working with international brands and gaining exposure to a wide range of scientific applications and industry standards.<br>Role Description The Technical Sales Specialist is a full-time hybrid role based in Cairo, Egypt. Responsible for managing customer relationships and driving sales growth through the promotion and technical support of laboratory, diagnostic, and life-science products. The role combines technical expertise with commercial sales activities to identify customer needs, provide appropriate solutions, prepare competitive quotations, and achieve assigned sales targetsand managing the full sales cycle, including prospecting, product demonstrations, proposal preparation, and closing deals for the company’s scientific and technical product portfolio. coordinating with internal technical support teams, and ensuring timely follow-up on leads and opportunities.<br>Experience & Qualifications<br>Bachelor’s degree in Biotechnology, Molecular Biology, Biochemistry, Microbiology, Life Sciences, or a related scientific field. Develop and maintain strong professional relationships with existing and prospective customers, including laboratories, hospitals, research institutions, universities, and industrial organizations. Identify customer requirements and recommend suitable products, instruments, consumables, and technical solutions based on their applications and specifications. Strong Technical Sales and Sales skills, including managing the full sales cycle and meeting revenue targets. Achieve and exceed assigned monthly, quarterly, and annual sales targets through effective account management and business development. Actively identify new business opportunities and expand the customer base to increase market penetration and revenue. Prepare accurate and competitive quotations, technical proposals, and commercial offers in accordance with customer requirements. Follow up on quotations, tenders, purchase requests, and sales opportunities to maximize conversion and secure orders. Ability to provide Technical Support related to scientific or industrial products, including basic troubleshooting and guidance. Proficiency in MS Office and CRM tools, with strong organizational and time-management skills. Ability to work in a hybrid setup, including client site visits in Cairo and surrounding areas, and occasional remote work. Fluency in English and Arabic, both written and spoken, with a capacity to explain complex technical concepts clearly. Self-motivated, results-driven, and comfortable collaborating within cross-functional teams.

About the role All Terrain Technology is looking for a data-driven Performance Marketing Specialist / Media Buyer who can plan, launch, optimize, and scale paid advertising campaigns based on measurable business outcomes. We’re looking for someone who thinks beyond Ads Manager and understands the relationship between advertising, creative, tracking, funnels, lead quality, conversion, and revenue.<br>What you’ll do Plan, structure, launch, and manage paid advertising campaigns. Manage campaigns across Meta, Google, Tik Tok, and other relevant platforms. Translate business and funnel objectives into campaign structures. Work with the Marketing Strategist to define campaign KPIs. Monitor and continuously optimize campaign performance. Track metrics including CPL, CPA, CAC, ROAS, CTR, CVR, and other relevant KPIs. Conduct structured A/B tests across audiences, creatives, offers, messaging, and landing pages. Manage campaign budgets and scaling strategies. Analyze lead quality and downstream conversion. Compare advertising-platform data with CRM and sales-team feedback. Collaborate with Content and Creative teams to improve advertising performance. Recommend landing-page and conversion improvements. Support tracking implementation and validation. Produce actionable performance reports and optimization recommendations.<br>What we’re looking for2+ years of hands-on experience in media buying or performance marketing. Strong experience with Meta Ads Manager. Strong experience with Google Ads. Strong analytical and data interpretation skills. Strong understanding of marketing funnels. Good understanding of conversion optimization. Experience with Meta Pixel and Conversion API. Experience with GA4 and/or Google Tag Manager. Experience managing multiple campaigns and budgets. Strong understanding of testing and optimization methodologies. Ability to explain not only what happened, but why it happened and what should happen next.<br>AI Fluency You actively use AI-assisted tools for campaign analysis, audience research, performance insights, reporting, forecasting, creative-testing ideas, optimization recommendations, and identifying patterns in advertising data while validating decisions against real campaign results and business KPIs.<br>Nice to have Tik Tok Ads experience. E-commerce advertising experience. Lead-generation campaign experience. CRM and sales-funnel experience. Landing-page optimization knowledge. Marketing automation experience.<br>Why join All Terrain? You’ll work closely with Strategy, Content, Creative, and Web teams instead of operating media buying as an isolated function. You’ll have the opportunity to influence campaigns from offer and creative development through tracking, optimization, and conversion.<br>Work model Hybrid, with office and remote work coordinated according to team schedules, project requirements, and client needs.<br>Apply Send your CV and relevant campaign experience to careers@allterraintech.com

Talent Acquisition Specialist<br><br>???? Location: Nasr City, Cairo – On-site<br>???? Employment Type: Full-time<br>???? Open Positions: 3<br><br>Gunners Media FZE is hiring 3 experienced Talent Acquisition Specialists to join our growing team.<br><br>The role focuses on two main areas: recruiting internal employees for the company and acquiring content creators and digital talent.<br><br>⚠️ This position requires previous professional experience and is not suitable for fresh graduates.<br><br>Key Responsibilities<br><br>Manage the recruitment cycle for internal positions, including sourcing, headhunting, CV screening, initial interviews, selection, and hiring coordination.<br><br>Source qualified candidates through Linked In, job platforms, social media, and other headhunting channels.<br><br>Identify and recruit Content Creators, Tik Tok LIVE Creators, Influencers, UGC & Video Creators, Streamers, and other digital talent.<br><br>Actively search for creators through Tik Tok, Instagram, Facebook, and other relevant platforms.<br><br>Conduct direct outreach, present opportunities at Gunners Media, handle objections, negotiate, and follow up until successful onboarding.<br><br>Build and maintain strong recruitment pipelines and databases for both candidates and creators.<br><br>Achieve monthly recruitment and talent acquisition targets & KPIs.<br><br>Coordinate interviews, hiring processes, and onboarding with management.<br><br><br>Requirements<br><br>Previous professional experience in Talent Acquisition, Recruitment, or Headhunting is required.<br><br>Additional experience in Creator Recruitment, Sales, Business Development, or Social Media Recruitment is a strong advantage.<br><br>Proven hands-on experience in Sourcing, Direct Outreach, and Headhunting, not only screening incoming applications.<br><br>Strong communication, persuasion, negotiation, and relationship-building skills.<br><br>Good understanding of Tik Tok, Instagram, and social media platforms.<br><br>Interest in and understanding of Content Creators, Influencers, LIVE Streaming, UGC, and the Creator Economy.<br><br>Comfortable working with monthly targets and KPIs.<br><br>Good knowledge of Excel / Google Sheets and a good command of English.<br><br>Proactive, organized, target-driven, and capable of independently finding and approaching talent.<br><br><br>⚠️ Fresh graduates are not eligible for this position.<br><br>What We Offer<br><br>Competitive base salary.<br><br>Monthly commissions and performance-based incentives.<br><br>Specialized training in Creator Recruitment and the Creator Economy.<br><br>Clear career growth and promotion opportunities.<br><br>Opportunity to work directly within the fast-growing Creator Economy and build relationships with creators, influencers, and digital talent.<br><br><br>About Gunners Media FZE<br><br>Gunners Media FZE is a Creator Growth & Media Company operating across Egypt and the UAE. We specialize in identifying, recruiting, and developing content creators and digital talent while working with platforms, brands, and apps.<br><br>If you have solid Recruitment and Headhunting experience and are confident in your ability to find, approach, and attract talent, we'd love to hear from you.<br><br>???? Apply Now through Linked In<br><br>Gunners Media FZE<br>Building the Future of the Creator Economy.

Job Purpose We are seeking a proactive Organization Development Specialist to support and implement organizational development and change management initiatives that foster a high-performing, inclusive, and continuously improving workplace. The successful candidate will partner with business leaders to enhance organizational effectiveness through organization design, performance management, competency frameworks, HR policies, and employee development initiatives. Key Responsibilities Organization Development & Change Management Support the implementation of organization development and change management strategies aligned with the University's strategic objectives. Participate in organization design initiatives and business optimization projects. Design and maintain organizational structures and organization charts, reflecting promotions, transfers, and new hires. Document processes and prepare reports for senior management and Quality. Organization Design & Job Architecture Develop, review, and update job descriptions. Conduct job evaluation and grading in accordance with compensation guidelines. Develop and maintain job families and career path frameworks to support employee growth. Develop and update competency frameworks, including core, leadership, and technical competencies. HR Policies & Employee Relations Develop, review, and maintain HR policies and the Employee Handbook. Deliver HR induction sessions for newly hired employees. Provide HR policy guidance and consultation to employees and managers. Support grievance resolution while ensuring policy compliance. Performance Management Implement, maintain, and continuously improve the University's performance management system. Support departments in setting SMART objectives and measurable KPIs aligned with organizational goals. Guide employees and managers throughout the performance management cycle. Analyze performance results and recommend promotions, incentives, and recognition initiatives. Collaborate with Learning & Development to identify development needs based on performance outcomes. Evaluate the effectiveness of performance management programs and recommend improvements. Talent & Leadership Development Partner with Talent Acquisition and Learning & Development to integrate competency frameworks into recruitment and development processes. Support the design and implementation of succession planning initiatives. Advise managers on organizational, leadership, and performance-related matters. Stay up to date with emerging Organization Development trends and best practices. Qualifications Education Bachelor's degree in Human Resources, Business Administration, or a related field. HR Diploma or Professional Certification is preferred. Experience2–4 years of experience in Organization Development, HR Development, or a related HR function. Required Skills Excellent command of English (written and spoken). Strong business writing and documentation skills. Advanced proficiency in Microsoft Office (Excel, Word, and Power Point). Strong analytical and problem-solving abilities. Excellent organizational, planning, and time management skills. Ability to manage multiple projects simultaneously. Strong communication, interpersonal, and stakeholder management skills. Knowledge of organizational development principles, job evaluation, competency frameworks, and performance management. Ability to work effectively in a diverse and collaborative environment.

About Bookmypet PROBookmypet PRO is the all-in-one Saa S platform built for modern pet businesses. Our platform helps grooming salons, veterinary clinics, boarding facilities, daycare centres, trainers, and pet service providers streamline their operations through online bookings, staff management, payments, Whats App AI, customer engagement, reporting, and much more. As a Customer Success & Onboarding Specialist, you will play a key role in ensuring every new customer has an exceptional experience from the moment they join Bookmypet PRO. You will be responsible for onboarding new customers, configuring their accounts, delivering training, providing ongoing support, and helping them successfully adopt the platform. You will also schedule and coordinate meetings with prospective customers to guide them through the sign-up process and ensure a smooth transition into the platform.<br>Key Responsibilities <br>Manage the end-to-end onboarding process for new Bookmypet PRO customers. Configure customer accounts and assist with platform setup and implementation. Deliver engaging product demonstrations, onboarding sessions, and training workshops. Schedule meetings with prospective customers to complete sign-up and onboarding. Guide customers through platform features and best practices to maximize adoption. Provide ongoing support via phone, video calls, Whats App, and email. Act as the primary point of contact during the customer's onboarding journey. Build strong relationships with customers and ensure a seamless handover from Sales to Customer Success. Monitor customer activation, engagement, and overall success. Collaborate with the Product, Operations, and Engineering teams to resolve issues and improve the customer experience. Proactively identify opportunities to improve onboarding processes and customer satisfaction. Maintain accurate records of customer interactions and onboarding progress using CRM and internal systems. Help increase customer retention by ensuring customers fully understand and utilize the platform.<br>Requirements<br>Excellent English verbal and written communication skills. Strong presentation and training abilities. Highly organized with excellent time management skills. Passion for helping customers succeed. Experience in Customer Success, Saa S Onboarding, Implementation, Account Management, or Customer Support is preferred. Comfortable conducting product demos and virtual meetings. Ability to manage multiple customer accounts simultaneously. Strong problem-solving skills with a proactive attitude. Experience with CRM or customer support tools is an advantage.<br>What Success Looks Like<br>Seamless onboarding experiences for every new customer. High customer activation and platform adoption rates. Excellent customer satisfaction and response times. Strong customer retention and long-term engagement. Successful collaboration between Sales, Product, and Customer Success teams. Customers who confidently use Bookmypet PRO to grow and manage their businesses.

Company: Nile Developments Department: Human Resources Location: Cairo, Egypt Employment Type: Full-time Experience: 3–5 Years Industry: Real Estate Development<br>About the Role Nile Developments is looking for a Senior Talent Acquisition Specialist to join our HR team and support our growing organization. We are looking for a recruitment professional with 3–5 years of experience, preferably within Real Estate / Property Development, who has a strong understanding of the market and, most importantly, a well-established professional network and strong connections within the Real Estate industry. The ideal candidate should be proactive, commercially minded, and capable of identifying and attracting high-caliber talent through both traditional recruitment channels and direct sourcing.<br>Key Responsibilities Manage the full recruitment cycle from sourcing and screening to offer and onboarding. Develop and maintain a strong pipeline of qualified candidates across different functions and levels. Source candidates through Linked In, recruitment platforms, referrals, headhunting, databases, and professional networks. Leverage existing Real Estate industry connections and networks to identify qualified candidates. Conduct candidate screening, phone interviews, competency-based interviews, and assessments. Partner with hiring managers to understand manpower requirements and define appropriate recruitment strategies. Handle multiple vacancies simultaneously while ensuring timely and high-quality hiring. Conduct market mapping and talent research for critical and hard-to-fill positions. Support headhunting activities, particularly for mid-level and senior positions. Maintain strong relationships with candidates and potential talent within the market. Ensure a positive and professional candidate experience throughout the recruitment process. Maintain accurate recruitment records and provide regular hiring reports and updates. Monitor recruitment KPIs including time-to-hire, source effectiveness, and hiring quality. Contribute to employer branding and other Talent Acquisition initiatives.<br>Job Requirements3–5 years of relevant experience in Talent Acquisition / Recruitment. Mandatory experience in Real Estate / Property Development. Strong knowledge of the Egyptian Real Estate talent market. Strong professional connections and an established network within the Real Estate industry are highly preferred and considered a key advantage. Proven experience in sourcing and headhunting. Strong Linked In sourcing and recruitment skills. Excellent candidate assessment and interviewing skills. Strong communication and interpersonal skills. Ability to manage multiple vacancies and priorities in a fast-paced environment. Strong stakeholder management and negotiation skills. Good command of English.<br>Preferred Skills Talent Acquisition Recruitment Headhunting Real Estate Recruitment Linked In Recruitment Sourcing Talent Mapping Candidate Assessment Stakeholder Management Employer Branding

We are looking for an experienced Senior Talent Acquisition Specialist with 8+ years of proven recruitment experience, with mandatory experience in construction and mega-contracting companies in Egypt. The successful candidate will be responsible for managing end-to-end recruitment for , engineering, technical, commercial, and corporate positions, ensuring the timely availability of qualified manpower in line with business requirements.<br>Responsibilities Manage the end-to-end recruitment process, from manpower requisition to candidate joining. Develop and implement recruitment strategies based on approved manpower requirements and project needs. Source qualified candidates through Linked In, job portals, professional networks, referrals, databases, headhunting, and industry contacts. Manage multiple and high-volume recruitment requirements while ensuring positions are closed within agreed timelines. Build and maintain a strong database and talent pipeline of qualified construction professionals. Conduct candidate screening, competency-based interviews, assessments, salary negotiations, and reference checks. Partner closely with Project Directors, Project Managers, Department Heads, and HR Management to understand manpower requirements and hiring priorities. Lead headhunting activities for senior and hard-to-fill positions within the construction sector. Negotiate employment offers within approved salary structures and company policies. Coordinate with HR and relevant departments to ensure smooth pre-employment and onboarding processes. Maintain accurate recruitment records, candidate databases, and regular recruitment reports. Track and report recruitment KPIs, including Time-to-Fill, Time-to-Hire, Offer Acceptance Rate, Joining Ratio, and Source Effectiveness. Develop and maintain strong relationships with candidates and industry professionals to support current and future hiring requirements. Continuously improve sourcing strategies and recruitment processes to enhance the quality and speed of hiring.<br>Qualifications Bachelor's degree in Human Resources, Business Administration, Engineering, or a related field. Professional HR/Recruitment certification is an advantage.<br>Required Skills8+ years of recruitment/talent acquisition experience. Mandatory experience with construction and contracting companies in Egypt. Proven experience recruiting for large-scale construction projects. Strong experience hiring engineering, technical, project management, commercial, and support professionals. Strong knowledge of the Egyptian construction and contracting talent market. Proven headhunting and direct sourcing experience. Established network and database of construction and engineering professionals. Experience handling high-volume and project-based recruitment. Strong interviewing, candidate assessment, negotiation, and stakeholder-management skills. Ability to work under pressure and manage multiple urgent vacancies simultaneously. Strong communication and interpersonal skills.<br>Preferred Skills Professional HR/Recruitment certification is an advantage.

Company Description The Ministry of Health is a national public health authority responsible for planning, directing, and overseeing healthcare services to improve population health outcomes. It focuses on delivering accessible, high-quality care across all regions, with particular attention to vulnerable populations, including children and families. The Ministry develops policies, standards, and clinical guidelines to ensure safe, evidence-based medical practice in public facilities. Team members collaborate with multidisciplinary professionals and stakeholders to advance healthcare quality, patient safety, and health education. The organization offers opportunities for professional growth, training, and participation in national health initiatives. Role Description The Senior Pediatric Specialist will provide comprehensive, evidence-based medical care to infants, children, and adolescents in an on-site clinical setting in New Cairo. This full-time role includes conducting outpatient and inpatient assessments, diagnosing and managing acute and chronic pediatric conditions, and overseeing treatment plans in line with national and international guidelines. The Specialist will supervise junior physicians and clinical staff, participate in case discussions and multidisciplinary team meetings, and ensure adherence to clinical protocols and patient safety standards. Daily responsibilities also include counseling families and caregivers, documenting clinical encounters accurately, contributing to quality improvement activities, and supporting training and education initiatives for pediatric staff. The role may involve participation in public health programs, research projects, and outreach activities aimed at improving child health outcomes. Qualifications Advanced clinical expertise in pediatrics, including diagnosis and management of common and complex pediatric conditions, acute care, and chronic disease follow-up. Strong skills in patient and family communication, including counseling, health education, and culturally sensitive interaction with diverse populations. Experience in supervising and mentoring junior medical staff, collaborating with multidisciplinary teams, and contributing to clinical decision-making and case reviews. Proficiency in medical documentation, use of electronic health records, and adherence to evidence-based guidelines, infection control standards, and safety protocols. Relevant medical degree (MD or equivalent) with specialization in Pediatrics, board certification or equivalent recognition, and valid licensure as required by national regulations. Demonstrated commitment to continuous professional development, participation in clinical audits or quality improvement projects, and familiarity with public health principles related to child health. Ability to work on-site full time in New Cairo, manage a busy clinical schedule, and maintain professionalism and resilience in high-demand environments. Experience in teaching, research, or involvement in national health programs focused on pediatrics is an asset.

Company Description Gourmet Egypt is a premium food retail brand that has been serving adventurous food lovers since 2006, offering high-quality imported and locally sourced ingredients. The company has grown from supplying five-star hotels to operating flagship stores and developing its own “Handcrafted by Gourmet” product range, created by in-house culinary experts and renowned visiting chefs. With a focus on craftsmanship, Gourmet Egypt delivers lovingly made food and ingredients that enrich customers’ lives and inspire them to explore new flavors. The company also invests in innovation through a state-of-the-art e-commerce platform that includes a webstore, mobile app, and shopable recipes. Gourmet Egypt values community, treating every customer like family and relying on the passion and teamwork of its people to create exceptional experiences. Role Description The In-Store Customer Experience Specialist | Sheikh Zayed & New Cairo is a full-time, on-site role based in Cairo, responsible for delivering a welcoming and engaging experience for all customers in Gourmet Egypt stores. This role includes greeting and assisting customers, understanding their needs, and providing knowledgeable guidance on products, ingredients, and recipes. The specialist supports store presentation by maintaining clean, well-organized displays, ensuring product availability, and upholding brand standards. Day-to-day tasks also involve handling customer inquiries and feedback, coordinating with store and kitchen teams to resolve issues, and promoting in-store campaigns and e-commerce services. The role requires active participation in team efforts, contributing to a positive, service-oriented environment aligned with Gourmet Egypt’s mission and values. Qualifications Customer service and retail skills, including direct interaction with shoppers, handling inquiries, and resolving concerns in a professional and courteous manner. Communication and interpersonal skills, with the ability to listen actively, explain product information clearly, and build rapport with a diverse customer base. Sales and merchandising abilities, such as recommending products, supporting in-store promotions, and maintaining attractive, well-stocked displays. Basic digital literacy, with comfort using point-of-sale systems and the ability to guide customers toward online channels such as the webstore and mobile app. Strong attention to detail and organizational skills to ensure store cleanliness, proper product handling, and adherence to operational standards. Genuine passion for food and ingredients, with an interest in learning about Gourmet Egypt’s products, recipes, and culinary trends. Ability to work flexible hours, including weekends and holidays, in a fast-paced retail environment. Prior experience in customer-facing roles, hospitality, or food retail is an advantage; proficiency in Arabic and good command of English are beneficial.

Job Overview We are looking for a detail-oriented and experienced German Quality Assurance Specialist to join our team. The successful candidate will be responsible for monitoring, evaluating, and improving the quality of customer interactions and operational processes while ensuring compliance with established quality standards and business requirements. This role requires strong German and English communication skills, excellent attention to detail, analytical thinking, and the ability to identify performance gaps and recommend effective improvements. Key Responsibilities Monitor and evaluate customer interactions, including calls, emails, chats, and other communication channels, based on defined quality standards. Conduct regular quality audits and assessments to ensure compliance with company policies, procedures, and client requirements. Identify quality gaps, recurring issues, and areas for improvement across operational processes. Provide clear and constructive feedback to employees based on quality evaluations. Prepare and maintain accurate quality reports, scorecards, and performance records. Analyze quality trends and performance data to identify recurring issues and improvement opportunities. Work closely with Operations, Training, and other relevant teams to address quality concerns and improve overall performance. Support calibration sessions to ensure consistency and accuracy in the quality evaluation process. Ensure that all evaluations are conducted fairly, accurately, and in accordance with established guidelines. Escalate critical quality issues and recurring performance concerns to the appropriate stakeholders. Contribute to the development and improvement of quality assurance procedures and standards. Maintain a strong understanding of client requirements, processes, policies, and quality expectations. Participate in continuous improvement initiatives aimed at enhancing customer experience and operational efficiency. Requirements Fluency in German, with strong verbal and written communication skills. Good command of English, both written and spoken. Previous experience in Quality Assurance, Quality Control, Customer Experience, Operations, or a related field is preferred. Strong analytical and problem-solving skills. Excellent attention to detail and accuracy. Ability to identify performance trends and translate findings into actionable recommendations. Strong communication and interpersonal skills. Ability to provide constructive feedback professionally and effectively. Good organizational and time-management skills. Ability to work independently while collaborating effectively with cross-functional teams. Proficiency in Microsoft Office, particularly Excel and reporting tools. Preferred Qualifications Previous experience in a German-speaking customer service or contact center environment. Experience working with quality monitoring tools and performance scorecards. Familiarity with customer experience metrics and quality KPIs. Experience participating in calibration sessions and quality improvement initiatives. What We’re Looking For We are looking for someone who is quality-focused, analytical, objective, and highly attentive to detail. The ideal candidate should be able to identify issues accurately, communicate feedback effectively, and contribute to creating a consistent and high-quality customer experience.

Company Description Met Life has been serving the Middle East and North Africa region for nearly 65 years and has operated in Egypt for over 23 years, providing smart financial solutions for everyday needs. As the first life insurance company in the Egyptian market, Met Life Egypt delivers life, accident, and health insurance, retirement planning, and wealth management solutions to more than one million customers. The company is known for its strong distribution network and trusted insurance plans that support individuals and families at different life stages. In response to a constantly changing world, Met Life Egypt focuses on offering reliable guidance to help customers achieve their goals and navigate life’s uncertainties.<br>Role Description The Sales Insurance Specialist is a full-time, hybrid role based in Cairo, Egypt, with a mix of in-office work and some work-from-home flexibility. This role is responsible for promoting and selling Met Life Egypt’s insurance products, including life, accident, health, retirement, and savings solutions, to individual and corporate clients. Day-to-day activities include identifying prospective customers, conducting needs-based consultations, preparing tailored insurance proposals, and explaining policy features and benefits in a clear, compliant manner. The specialist will manage the full sales cycle, from lead generation and follow-up to policy issuance, while maintaining accurate records in the company’s systems. Ongoing tasks also include delivering high-quality customer service, handling policy inquiries, coordinating with internal teams and brokers, and meeting assigned sales and performance targets.<br>Qualifications<br> Candidates should possess solid knowledge of insurance products and services, including life and health insurance, and experience in insurance brokerage or distribution. Candidates should possess a strong foundation in finance, including basic financial planning principles and the ability to interpret financial information related to insurance and investment solutions. Candidates should possess excellent communication skills, with the ability to present complex information clearly, build rapport, and negotiate effectively with diverse customers and stakeholders. Candidates should possess customer service skills, including responsiveness, problem-solving abilities, and a focus on delivering a positive customer experience throughout the policy lifecycle. Bachelor’s degree in business, finance, economics, or a related field is preferred, along with prior experience in insurance sales or financial services. Ability to work with sales targets, use CRM and office software, and collaborate within a multicultural team environment. Proficiency in English and Arabic, both written and spoken, and familiarity with the Egyptian insurance market are advantageous.

Connectalents ,is a leading Recruitment and HR Solutions company with operations in the UAE and Egypt, serving a diverse portfolio of clients across EMEA. We act as an all-in-one manpower solutions partner, supporting companies in scaling their teams through flexible hiring models. Our services cover direct hiring, remote workforce solutions, and tailored HR outsourcing offerings, including HRO, RPO, PEO, and EOR. With expertise across both technical and non-technical hiring, we enable our clients—from startups to multinational organizations to build high-performing teams efficiently and at scale. Job Summary We’re looking for a Junior and Senior Talent Acquisition Specialist. This role is ideal for someone who thrives in a fast-paced, performance-driven environment and enjoys working on diverse and challenging roles.<br>Key Responsibilities Recruitment Operations Manage full-cycle recruitment for multiple clients and positions. Source candidates using the right channels, right talent pools with the relevant way. Find the right candidates that matches client’s culture & technical requirements. Conduct screening, competency-based interviews, and candidate assessments. Schedule interviews and coordinate recruitment activities. Build pipelines for niche, technical, executive, and hard-to-fill roles. Ensure accurate reporting to stakeholders & line managers. Maintain excellent candidate experience throughout recruitment process. Client Management Work directly with clients to understand hiring requirements. Assess client culture, client requirements, map salaries, and draft JDs. Ensure client satisfaction rate is above 95%. Provide market insights and recruitment recommendations. Deliver high-quality candidate shortlists within agreed SLAs. Maintain a professional communication with clients to sustain & enhance client engagement. Talent Pipeline Management Maintain active candidate databases and talent communities. Develop proactive sourcing strategies for future hiring needs. Track recruitment progress through ATS systems.<br>Requirements Education Bachelor's degree in Human Resources, Business Administration, Psychology, or equivalent. Experience1–3 years of Talent Acquisition experience. Experience in agency recruitment or outsourcing environments preferred. Proven experience recruiting mid-level and senior-level positions. Technical Requirements End-to-end recruitment expertise. Advanced sourcing techniques:Linked In Recruiter Boolean Search Headhunting Networking Talent Mapping IT Recruitment Technical Recruitment Corporate Hiring Executive Search ATS experience. Core Competencies Candidate assessment. Negotiation skills. Employer branding support. Recruitment reporting. Account management. Client-facing communication.<br>What We Offer Hybrid Work Model: 3 days onsite & 2 days remote after onboarding. Commission-based scheme. Medical insurance coverage. Training allowance to support your professional development. Clear career growth path within a fast-growing organization. Marriage bonus. Child bonus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>HR, Administration &amp; Business Support Specialist</b></p><p><br></p><p> <b>Location:</b> Cairo, Egypt (100% Remote)</p><p> <b>Salary:EGP 8,000-10,000 (Fixed Salary) + Performance-Based Commission</b></p><p> <b>Work Arrangement:Full-Time | Work From Home | Fully Remote</b></p><p><br></p><p><b>About the Role:</b></p><p><br></p><p>We are seeking a dedicated full-time professional based in Cairo, Egypt, who can work independently with minimal supervision in a fully remote environment.</p><p><br></p><p>This is a multi-functional role supporting the growth of a start-up consulting business. The successful candidate will be responsible for business setup activities, business development support, recruitment coordination, HR administration, and general business operations.</p><p><br></p><p><b>1. Business Setup &amp; Operations Support:</b></p><p><br></p><ul><li>Conduct market research and identify vendors, service providers, business centres, insurance providers, and external partners.</li><li>Support company setup, licensing, registrations, and compliance requirements.</li><li>Liaise with government authorities, suppliers, and external stakeholders.</li><li>Coordinate medical insurance, social security, pension, and statutory requirements.</li><li>Draft business correspondence, letters, reports, and official documentation.</li></ul><p><br></p><p><b>Business Development Support:</b></p><p><br></p><ul><li>Identify potential clients and business opportunities.</li><li>Support lead generation and market mapping activities.</li><li>Prepare business proposals, presentations, and client-facing documents.</li><li>Represent the business professionally in meetings with clients and external stakeholders.</li><li>Build and maintain relationships with prospective clients, vendors, and partners.</li></ul><p><br></p><p><b>2. Recruitment Support</b></p><p><br></p><ul><li>Support recruitment activities across the UAE and KSA.</li><li>Source candidates through job boards, LinkedIn, and other channels.</li><li>Screen CVs and conduct initial candidate assessments.</li><li>Coordinate interviews and candidate communications.</li><li>Maintain recruitment trackers and candidate databases.</li><li>Support offer preparation and onboarding activities.</li></ul><p><br></p><p><b>3. HR &amp; Administration Support</b></p><p><br></p><ul><li>Maintain employee records and HR documentation.</li><li>Coordinate onboarding and offboarding activities.</li><li>Manage leave records and employee administration.</li><li>Support payroll-related administration.</li><li>Administer medical insurance and employee benefits.</li><li>Ensure compliance with Egyptian labour laws and employment regulations.</li><li>Support social security, pension, and employee compliance requirements.</li></ul><p><br></p><p>Requirements</p><ul><li>Previous experience in HR, Administration, Recruitment, Business Operations, or Business Support.</li><li>Good understanding of Egyptian labour law, social security, and employment regulations.</li><li>Strong communication and organisational skills.</li><li>Ability to work independently with minimal supervision.</li><li>Proficient in Microsoft Office applications.</li><li>Professional English communication skills.</li></ul><p><br></p><p><b>Important</b></p><p>✅ <b>Full-Time Remote Position (Work From Home)</b></p><p>✅ <b>Based in Cairo, Egypt</b></p><p>✅ <b>EGP 8,000 Fixed Salary + Performance-Based Commission</b></p><p>✅ <b>Suitable for candidates comfortable wearing multiple hats in a start-up environment</b></p><p>✅ <b>Opportunity to grow with the business during its expansion phase</b></p><p><br></p><p><b>To apply, please send your CC to: &lt;connect[at]dimondra[dot] com&gt;</b></p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Requirements</p><ul><li>Previous exposure to start-up environments, Employer of Record (EOR) arrangements, outsourced business support services, or recruitment operations will be highly desirable.</li><li>Previous experience in HR, Administration, Recruitment, Business Operations, or Business Support.</li><li>Good understanding of Egyptian labour law, social security, and employment regulations.</li><li>Strong communication and organisational skills.</li><li>Ability to work independently with minimal supervision.</li><li>Proficient in Microsoft Office applications.</li><li>Professional English communication skills.</li></ul><p><br></p></div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Connecting people, improving lives — it starts with you.<p>Join a team where your passion for people shapes the way the world delivers.</p><br><br><br>Role Summary:<p>The Employee Engagement Specialist is the driving force behind our corporate culture and employee experience. The job holder is responsible for supporting and leading local HR initiatives, onboarding experiences, HR communications, and a comprehensive calendar of employee engagement activities that align with the regional HR engagement agenda.</p><br><br><br>Primary Responsibilities:<ul><li>Lead the end-to-end planning, coordination, and execution of a dynamic annual employee engagement calendar, including Town Halls, Family Days, and Health &amp; Wellbeing initiatives.</li><li>Administer and champion corporate recognition programs, including Employee of the Month, Employee of the Quarter, Employee of the Year, Long Service Awards, and Other internal Awards.</li><li>Organize and manage internal corporate sports and medical events, such as football and padel tournaments, as well as running and riding events.</li><li>Handle internal HR communications effectively, ensuring alignment, clarity, and active participation across all departments and management levels.</li><li>Coordinate comprehensive onboarding activities, ensuring the timely and welcoming delivery of orientation sessions and materials for all new hires.</li><li>Manage logistics, vendor relationships, and budget tracking for all engagement activities and corporate events.</li><li>Partner with the broader HR team to launch localized HR initiatives that drive motivation, team morale, and cultural transformation.</li><li>Coordinate internship programs, sponsorships, and educational institution collaborations to foster early career engagement and community presence.</li></ul><br>Qualifications, Experience and Competencies:<ul><li>University Graduate (Bachelor’s degree in Human Resources, Business Administration, or a related field).</li><li>Minimum of 1–3 years of progressive experience specifically focused on employee engagement, internal communications, or corporate event management, preferably in a multinational environment.</li><li>Exceptional English language proficiency (both written and verbal) is mandatory.</li><li>Proven track record in conceptualizing, planning, and successfully executing large-scale corporate events and employee recognition programs.</li><li>Excellent understanding of employee engagement best practices and workplace culture enhancement.</li><li>Professional HR certification (e.g., HRMD, SHRM-CP, PHR, CIPD) is preferred.</li><li>High level of confidentiality, discretion, and professionalism when handling internal HR matters and employee data.</li><li>Outstanding interpersonal skills with the ability to connect with people at all levels of the organization in a positive and forward-thinking manner.</li><li>Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) for event planning, budgeting, and internal presentations.</li></ul><br><p><strong>Equal Treatment Clause:</strong><span>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. </span><span>At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</span></p><br><br><br><p><span>✨ We <strong>Deliver the Difference</strong> </span></p><br><br><p><span>✨ We <strong>Care</strong> </span></p><br><br><p><span><span>✨ We </span><strong><span>Grow Together</span></strong></span></p><br><br><br><p>Do you see a personal challenge in these versatile and responsible tasks? Then <strong>Apply Now!</strong></p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Impact Clients is a fast-growing coaching and AI education company supporting thousands of members across multiple products.<br> We're hiring a Client Support Specialist to own our email/ticket support desk, the first point of contact for every client question, issue, and request that comes through.<br> You won't just be responding to and resolving tickets.<br> Our support philosophy is simple: every reply either protects or erodes the client's trust in us.<br> You'll follow a detailed internal playbook covering refunds, billing, access, and technical issues, but you'll also use real judgment to personalize responses, de-escalate frustrated clients, and know exactly when to solve something yourself versus escalate it to the right person.<br> What you'll do: Monitor and respond to tickets across our support inboxes, hitting response-time targets (4 business hours standard, 1 hour for high-priority issues like billing disputes or threats) Correctly categorize and tag every ticket for accurate reporting Handle common cases directly using our documented playbook and canned response library — access issues, billing/commission questions, refund requests, subscription changes, while personalizing every reply rather than pasting a stock response.<br> Recognize sensitive situations, refund threats, chargeback risk, legal/review mentions — and escalate immediately per our clear escalation ladder Keep the queue clean: no ticket left without a first response by end of day Work primarily out of our Helpdesk platform, with Slack for team coordination and Trello for client/refund tracking Fully remote, work from anywhere within [insert accepted regions/timezones] Compensation between $1,000–$1,500/month Clear, well-documented processes, you're never guessing what to do, we have a full internal playbook for nearly every scenario Real ownership over the client experience, not just ticket-clearing Direct access to leadership when you need a decision, no bureaucracy Room to grow as the company scales into new products.<br> 1+ years in a customer support, help desk, or email/chat support role Excellent written English, clear, warm, and typo-free; you can write like a helpful human, not a script Experience with a ticketing/helpdesk platform (Zendesk, Freshdesk, Gorgias, HelpScout, or similar) — we'll train you on our specific stack Comfortable working independently on a remote team, following detailed SOPs without needing constant oversight Strong judgment under pressure — able to read when a situation needs empathy, when it needs firm policy, and when it needs immediate escalation Reliable internet and a distraction-free home setup Available to work full time 9 hours per day Mon-Fri Bonus: prior experience in online education, coaching, subscription, or membership-based businesses</span> </div>

<p><h4>Job description</h4> <p>You are about to apply for a job at a certified top employer in 2026!<br> Ready to be part of one of the market leaders in Egypt? Apply now!<br> Raya Auto, one of Raya’s subsidiaries, is hiring a senior specialist (treasury).</p> <h4>What will you do?</h4> <ul> <li>Oversee daily cash management activities and liquidity forecasting to ensure sufficient funding for operational and business requirements.</li> <li>Monitor and optimize working capital components, including inventory, receivables, and payables, to improve cash flow efficiency.</li> <li>Manage banking relationships and credit facilities to secure effective financial support and maintain strong partnerships with financial institutions.</li> <li>Monitor foreign exchange exposure and multi-currency operations to minimize financial risks and support international transactions.</li> <li>Develop and maintain treasury policies, procedures, and internal controls to ensure compliance and strengthen financial governance.</li> <li>Prepare cash flow forecasts, treasury reports, and financial analyses to support management decision-making and financial planning.</li> <li>Manage capital expenditure budgets and financing activities to ensure proper allocation of financial resources and business continuity.</li> <li>Ensure compliance with financial regulations, internal policies, and audit requirements to minimize operational and financial risks.</li> <li>Collaborate with finance, operations, and supply chain teams to align treasury activities with business objectives and operational needs.</li> <li>Identify and implement treasury process improvements to enhance efficiency, accuracy, and cash utilization.</li> </ul> <h4>What will you need?</h4> <ul> <li>Bachelor’s degree in finance, accounting, business administration, or a related field.</li> <li>3–5 years of experience in treasury, cash management, or corporate finance.</li> <li>Previous experience within manufacturing or advanced manufacturing industries is preferred.</li> <li>Strong knowledge of liquidity management and working capital optimization.</li> <li>Experience handling multi-currency transactions and foreign exchange exposure.</li> <li>Advanced proficiency in Microsoft Excel and treasury management systems.</li> <li>Strong analytical, problem-solving, and communication skills.</li> <li>Ability to work effectively in a fast-paced environment and manage multiple priorities.</li> </ul> <h4>What is unique about Raya?</h4> <ul> <li>Are you an eager learner? Raya believes in its employees, so we aim to continuously provide learning and development plans for all of our employees to ensure their personal and career development.</li> <li>Are you looking for career progression? Raya is an entity where you can grow whether horizontally or vertically as we offer internal transfer opportunities.</li> <li>Are you looking for a rewarding environment? Raya's top achievers are awarded annually with an international five-day trip.</li> <li>Are you looking for an opportunity to give back to the community? Raya encourages their employees to give back to the community through different ongoing CSR programs and initiatives.</li> <li>Are you a foodie? Exclusive discounts for Raya employees at Raya’s restaurants.</li> </ul> <h4>Skills description</h4> <ul> <li>Result orientation</li> <li>Operational awareness</li> <li>Building networks</li> <li>Coaching and mentoring</li> <li>Customer centricity</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>