Job description

Stella Stays - Who are we?

At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.

Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.

If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.

At Stella Stays, you will:

We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.

You will be responsible for:

• Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.
  

  
  

• Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.
  

  
  

• Process bookings and reservations accurately and efficiently within the company's reservation system.
  

  
  

• Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.
  

  
  

• Collaborate with other departments to fulfill customer requests and ensure their satisfaction.
  

  
  

• Resolve any customer complaints or issues professionally and in a timely manner.
  

  
  

• Work with the management team to develop and implement customer service strategies and initiatives.
  

  
  

• ​Participate in training and development programs to improve job skills and knowledge.
  

  
  

• Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.
  

  
  

• Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.
  

  
  

• Strong attention to detail and ability to work accurately in a fast-paced environment.
  

  
  

• Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  

  
  

• Knowledge of reservation management systems and software.
  

  
  

• Ability to work independently as well as part of a team.
  

  
  

• Flexibility to work in shifts, including weekends and holidays.
  

  
  

• Ability to handle customer complaints and resolve issues professionally and in a timely manner.
  

  
  

• Proficiency in Microsoft Office and other relevant software applications.
  

  
  

If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!