Call Center Jobs in Egypt

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>ROLE SUMMARYThe Retail Design Manager manages tenant design submissions and ensures compliance with Asset Management Business Unit’s design, brand, and regulatory standards. This role bridges creativity and functionality, helping tenants bring their concepts to life while maintaining Majid Al Futtaim’s overall architectural integrity, brand positioning, and customer experience quality.<br>ROLE PROFILEReview all tenant design drawings for compliance with mall guidelines and statutory codes. Provide feedback and coordinate revisions with tenants and design consultants. Maintain consistency in brand standards, finishes, and spatial layouts across the portfolio. Update and disseminate Majid Al Futtaim’s Retail Design Guidelines and Tenant Handbook. Work closely with Leasing and RDD to ensure smooth design-to-delivery transitions. Support site coordination and address design-related issues during construction. Introduce innovative design trends, materials, and sustainable practices. Build and maintain strong relationships with property teams: Leasing, Operations, Mall Management, Key Accounts, Marketing, PMBU/DBU counterparts, Mall Security.<br>REQUIREMENTSBachelor’s degree in Architecture or Interior Design.8–12 years in retail design and tenant coordination with experience within malls or mixed-use environments. Proven experience within malls or mixed-use environments. Strong communication and time management skills.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<ul><li><p>upervise and manage the Call Center team to ensure efficient and high-quality customer service operations.</p></li><li><p>Monitor and manage inbound calls, outbound follow-up calls, emails, and chat interactions to ensure timely and professional customer support.</p></li><li><p>Provide guidance and support to team members in handling customer inquiries, complaints, and requests.</p></li><li><p>Ensure accurate and consistent information is provided regarding products, services, policies, and procedures.</p></li><li><p>Monitor team performance against KPIs, including service level, response time, quality, customer satisfaction, and productivity.</p></li><li><p>Handle escalated customer issues and complex cases, ensuring appropriate resolution and customer satisfaction.</p></li><li><p>Conduct regular quality monitoring and provide constructive feedback and coaching to improve team performance.</p></li><li><p>Ensure adherence to company guidelines, fintech industry regulations, data protection policies, and customer service standards.</p></li><li><p>Identify recurring customer issues and provide recommendations to improve processes, products, and overall service delivery.</p></li><li><p>Ensure all customer interactions and resolutions are accurately documented in the CRM system.</p></li><li><p>Prepare and share regular performance reports and operational updates with the Customer Service Manager.</p></li><li><p>Conduct regular team briefings, coaching sessions, and training to ensure employees remain updated on products, features, procedures, and compliance requirements.</p></li><li><p>Monitor attendance, adherence, and daily team activities to ensure smooth call center operations.</p></li><li><p>Share customer feedback and operational insights with relevant departments to support continuous improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Commerce, or any relevant field.</p></li><li><p>5-7 years of experience in Call Center or Customer Service, with at least 1–2 years in a Team Leader or supervisory role.</p></li><li><p>Strong experience in managing inbound and outbound customer service operations.</p></li><li><p>Previous experience in fintech, banking, financial services, or a related industry is preferred.</p></li><li><p>Strong leadership, coaching, and team management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong problem-solving and conflict-resolution abilities.</p></li><li><p>Good understanding of Call Center KPIs, including AHT, SLA, Service Level, CSAT, Quality, and Productivity.</p></li><li><p>Proficiency in CRM systems and Microsoft Office, particularly Excel.</p></li><li><p>Ability to analyze team performance and prepare operational reports.</p></li><li><p>Strong customer-focused mindset with the ability to handle escalations professionally.</p></li><li><p>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</p></li><li><p>Good command of English is preferred.</p></li></ul><p></p>

Role Description The Senior Media Buyer is a full-time hybrid role based in 10th of Ramadan, <br>Qualifications Medical Experience GCC Experience UAE Experience Min 6 Years Experience<br>Candidates should possess strong Media Planning and Media Buying skills to effectively manage multi-channel campaigns and budgets. Candidates should possess solid Media Strategy capabilities and Analytical Skills to design data-driven campaigns and optimize performance. Candidates should possess excellent Communication skills to collaborate with internal teams, negotiate with media vendors, and present campaign outcomes. Experience with performance marketing, lead generation, and call center or customer support-driven campaigns is highly beneficial. Proficiency in using media buying and analytics tools (e.g., ad platforms, tracking and reporting systems) is preferred. Demonstrated ability to work in a hybrid environment, manage multiple projects, and meet deadlines in a fast-paced setting. Bachelor’s degree in Marketing, Communications, Business, or a related field, or equivalent practical experience. Previous experience in a senior media buying or similar role is strongly preferred.

<p><strong>Are you ready to be the voice of exceptional service?</strong> We are seeking enthusiastic and dedicated <strong>Call Center Agents</strong> to join our dynamic team in <strong>Cairo, Egypt</strong>. This is an incredible opportunity for an entry-level professional to kickstart their career in a vibrant, fast-paced environment where every call is a chance to make a difference. If you thrive on helping others and are eager to grow, this is the perfect role for you!</p><p><strong>What You'll Be Doing:</strong></p><ul><li><p><strong>Engaging with Customers:</strong> Handle inbound and outbound calls with professionalism and a friendly demeanor, providing outstanding customer service and support.</p></li><li><p><strong>Problem-Solving Powerhouse:</strong> Efficiently resolve customer inquiries, issues, and complaints, striving for first-call resolution and ensuring customer satisfaction.</p></li><li><p><strong>Information Management:</strong> Accurately document all customer interactions and details within our <strong>CRM system</strong>, maintaining precise records.</p></li><li><p><strong>Product &amp; Service Expertise:</strong> Develop a deep understanding of our products and services to effectively assist customers and provide accurate information.</p></li><li><p><strong>Team Collaboration:</strong> Work closely with team members and supervisors to continuously improve service delivery and achieve collective goals.</p></li></ul><p><strong>Skills &amp; Technologies You'll Master:</strong></p><p>You'll gain invaluable experience utilizing cutting-edge <strong>CRM software</strong> and developing expert-level <strong>customer care</strong> and <strong>customer support</strong> techniques. We'll empower you with the tools and training to become a master of <strong>active listening</strong>, <strong>conflict resolution</strong>, and effective <strong>communication skills</strong>, all crucial for thriving in a <strong>call center</strong> environment.</p><p><strong>Growth Opportunities:</strong></p><p>This <strong>Entry Level</strong> position offers a clear pathway for professional development. We believe in nurturing talent from within, providing opportunities to advance into senior customer service roles, team leadership, or specialized support functions. Your dedication and performance will open doors to a rewarding career trajectory.</p><p><strong>Our Team &amp; Culture:</strong></p><p>Join a supportive and energetic team where collaboration is key. We foster a culture of continuous learning, mutual respect, and a shared commitment to delivering excellence. Our <strong>on-site</strong> work environment in Cairo encourages camaraderie and a strong sense of belonging, making every day engaging and fulfilling.</p><p><strong>Making an Impact:</strong></p><p>As a <strong>Call Center Agent</strong>, you are the front line of our business. Every interaction you have directly contributes to our customers' satisfaction and our company's reputation. Your ability to provide exceptional <strong>customer service</strong> will build lasting relationships and drive our success.</p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience That Excites:</strong> Possess <strong>1-2 years of experience</strong> in a <strong>call center</strong>, <strong>customer service</strong>, <strong>customer care</strong>, or <strong>customer support</strong> role.</p></li><li><p><strong>Tech-Savvy &amp; CRM Proficient:</strong> Demonstrated experience with <strong>CRM systems</strong> and <strong>CRM software</strong> is essential.</p></li><li><p><strong>Communication Champion:</strong> Exceptional verbal and written <strong>communication skills</strong>, with the ability to articulate clearly and empathetically.</p></li><li><p><strong>Problem-Solving Pro:</strong> A natural ability to analyze situations, identify solutions, and resolve customer issues efficiently.</p></li><li><p><strong>Active Listener:</strong> Strong <strong>active listening</strong> skills to understand customer needs thoroughly and respond appropriately.</p></li><li><p><strong>Customer-Centric Mindset:</strong> A genuine passion for helping customers and delivering outstanding service.</p></li><li><p><strong>Career Level:</strong> This is an ideal role for an <strong>Entry Level</strong> professional eager to build a strong foundation in customer operations and sales support.</p></li></ul><p></p>

<p><strong>Requirements</strong></p><ul><li>Proven experience in fundraising, tele-fundraising, sales, customer service, or donor/customer retention.</li><li>Previous supervisory or team leadership experience, preferably in a Call Center environment.</li><li>Strong understanding of Retention, Reactivation, Donor Lifecycle, and Relationship Management.</li><li>Strong analytical and reporting skills with the ability to translate data into actionable strategies.</li><li>Excellent communication, coaching, and problem-solving skills.</li><li>Good knowledge of CRM and Call Center systems.</li><li>Good command of Microsoft Excel and performance reporting.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong results orientation with a donor-centric mindset.</li></ul><p><strong>Skills</strong></p><ul><li>Leadership &amp; Team Management.</li><li>Donor Relationship Management.</li><li>Data Analysis &amp; Analytical Thinking.</li><li>Performance Management.</li><li>Coaching &amp; Development.</li><li>Communication &amp; Influencing Skills.</li><li>Problem Solving &amp; Decision Making.</li><li>Target &amp; Results Orientation.</li><li>Customer/Donor Experience.</li><li>Continuous Improvement.</li><li>Campaign Management.</li></ul><p><strong>Responsibility</strong></p><ul><li>Lead, organize, and manage the Retention Team to achieve daily, weekly, and monthly targets.</li><li>Allocate donor lists and ensure effective workload distribution across the team.</li><li>Monitor attendance, productivity, and adherence to operational procedures.</li><li>Provide ongoing coaching, motivation, and performance feedback.</li><li>Support onboarding and development of new team members.</li><li>Resolve operational challenges and escalate critical issues when required.</li><li>Develop and implement effective Donor Retention and Reactivation strategies.</li><li>Identify inactive, at-risk, and high-value donors and define appropriate engagement approaches.</li><li>Segment donors based on donation history, frequency, value, response behavior, and engagement.</li><li>Optimize contact timing, communication channels, and messaging based on donor behavior.</li><li>Develop and implement retention and reactivation campaigns to increase repeat donations.</li><li>Identify key drivers of donor attrition and recommend corrective actions.</li><li>Monitor and analyze team and individual performance on a daily, weekly, and monthly basis.</li><li>Track key KPIs including Donor Retention Rate, Repeat Donation Rate, Reactivation Rate, Donor Churn Rate, Contact / Reach Rate, Conversion Rate, Average Donation Value, and Revenue per Donor.</li><li>Identify performance gaps and implement corrective action plans.</li><li>Prepare regular performance reports and provide actionable recommendations to management.</li><li>Monitor calls and donor interactions to ensure quality and compliance with approved procedures.</li><li>Provide regular coaching to improve communication, objection handling, and donor engagement skills.</li><li>Ensure accurate recording and updating of donor information and contact outcomes on the CRM/system.</li><li>Analyze donor feedback, objections, and reasons for discontinuing donations.</li><li>Promote a donor-centric approach that prioritizes long-term relationships over short-term results.</li><li>Develop and test new approaches to improve retention and reactivation results.</li><li>Review campaign performance and identify successful practices and improvement opportunities.</li><li>Recommend enhancements to call scripts, communication approaches, and operational processes.</li><li>Collaborate with Data, Quality, Collection, Customer Service, and Fundraising teams to improve the overall donor journey.</li><li>Support the development of innovative initiatives that increase donor lifetime value and sustainable fundraising revenue.</li></ul><p>Directed to Head of Contact Center.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in fundraising, tele-fundraising, sales, customer service, or donor/customer retention. Previous supervisory or team leadership experience, preferably in a Call Center environment. Strong understanding of Retention, Reactivation, Donor Lifecycle, and Relationship Management. Strong analytical and reporting skills with the ability to translate data into actionable strategies. Excellent communication, coaching, and problem-solving skills. Good knowledge of CRM and Call Center systems. Good command of Microsoft Excel and performance reporting. Ability to work under pressure and manage multiple priorities. Strong results orientation with a donor-centric mindset.</p>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address the unique needs of each client and their customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its operations. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and is committed to first-class quality in every client partnership.<br>Role Description The Bilingual Customer Service Agent | B1+ is a full-time, on-site role based in Cairo, Egypt. In this position, the agent responds to customer inquiries via phone, email, and chat, providing accurate information and timely solutions in both languages required by the business. Daily responsibilities include handling service requests, resolving complaints, documenting interactions in the system, and following up to ensure customer satisfaction. The agent will adhere to call center procedures, service level agreements, and quality standards, while maintaining a professional, courteous, and empathetic approach. This role also involves collaborating with team members and supervisors to improve processes and enhance the overall customer experience.<br>Qualifications<br> Strong customer-facing skills, including experience as Customer Service Representatives and in Customer Service roles. Ability to provide effective Customer Support and maintain high levels of Customer Satisfaction. Demonstrated focus on Customer Experience, with a commitment to service quality and continuous improvement. B1+ or higher proficiency in the required second language, along with clear and professional communication skills. Ability to work on-site in Cairo, Egypt, with flexibility for shift-based schedules as needed. Comfort using computer systems, CRM tools, and call center software, with attention to accurate data entry. Problem-solving mindset, resilience under pressure, and a positive, team-oriented attitude. Previous call center or BPO experience is an advantage; relevant education or training in communication, business, or related fields is beneficial.

Company Description TP Cairo EG is part of a leading global provider of outsourced customer experience management services. The company supports international clients across various industries by delivering high-quality customer care, technical support, and back-office solutions. In Cairo, teams work in a fast-paced, multicultural environment with a strong focus on service excellence and continuous improvement. TP Cairo EG offers training, development opportunities, and clear performance standards to help team members grow in their careers. The organization promotes a collaborative and inclusive workplace where diverse perspectives are valued. Role Description The Customer Service Representative B2/C1 Grad role is a full-time, on-site position based in New Cairo. The representative will handle incoming customer inquiries via phone, email, and chat, providing accurate information, resolving issues, and documenting interactions in the system. Daily tasks include following defined processes, escalating complex cases when needed, and meeting quality, productivity, and customer satisfaction targets. The role involves using multiple tools and platforms, adhering to client-specific guidelines, and maintaining professional communication at all times. The representative will also participate in training, coaching sessions, and team meetings to stay updated on products, policies, and procedures. Qualifications Strong verbal and written communication skills in English at B2/C1 level, with clear, professional, and customer-focused language. Customer service orientation, including active listening, empathy, patience, and problem-solving abilities. Ability to manage multiple tasks, work with different systems, and follow structured workflows accurately. Comfort working in a call center or contact center environment, including handling high call volumes and working with performance metrics. Basic computer literacy, including typing, navigating web-based applications, and using email and chat tools. Flexibility to work in shifts, including evenings, weekends, and holidays as required by business needs. Bachelor’s degree or equivalent recent graduate profile preferred; previous customer service experience is an advantage. Team-oriented mindset, reliability, and willingness to learn and adapt in a fast-paced environment.

Company Description TP Cairo EG is part of a leading global provider of outsourced customer experience management services. The company supports international clients across various industries by delivering high-quality customer care, technical support, and back-office solutions. In Cairo, teams work in a fast-paced, multicultural environment with a strong focus on service excellence and continuous improvement. TP Cairo EG offers training, development opportunities, and clear performance standards to help team members grow in their careers. The organization promotes a collaborative and inclusive workplace where diverse perspectives are valued. Role Description The Customer Service Representative B2/C1 Grad role is a full-time, on-site position based in New Cairo. The representative will handle incoming customer inquiries via phone, email, and chat, providing accurate information, resolving issues, and documenting interactions in the system. Daily tasks include following defined processes, escalating complex cases when needed, and meeting quality, productivity, and customer satisfaction targets. The role involves using multiple tools and platforms, adhering to client-specific guidelines, and maintaining professional communication at all times. The representative will also participate in training, coaching sessions, and team meetings to stay updated on products, policies, and procedures. Qualifications Strong verbal and written communication skills in English at B2/C1 level, with clear, professional, and customer-focused language. Customer service orientation, including active listening, empathy, patience, and problem-solving abilities. Ability to manage multiple tasks, work with different systems, and follow structured workflows accurately. Comfort working in a call center or contact center environment, including handling high call volumes and working with performance metrics. Basic computer literacy, including typing, navigating web-based applications, and using email and chat tools. Flexibility to work in shifts, including evenings, weekends, and holidays as required by business needs. Bachelor’s degree or equivalent recent graduate profile preferred; previous customer service experience is an advantage. Team-oriented mindset, reliability, and willingness to learn and adapt in a fast-paced environment.

???? **We're Hiring: Business Development / Sales And Marketing / Outbound Sales Agent (Remote | Commission + Leadership Opportunity)**<br>⚠️ IMPORTANT – READ BEFORE APPLYING<br>???? This is a COMMISSION-ONLY position. There is NO base salary or hourly/monthly pay.<br>You earn based on the clients you bring in and the results you produce.<br>???? Any application submitted without a voice note will be automatically rejected.<br>???? Only apply if you are serious about sales, business development, and earning through performance. Please do not apply if you are just browsing opportunities or are not prepared to actively prospect, follow up, and close deals.<br><br> ⚠️ ???? Any Application submitted without a voice note will be automatically rejected. So to apply make sure to send you voice note from the link in the post or by sending a DM with your 2 min voice note (no excuses accepted).<br>We're looking for confident, driven people who enjoy talking to business owners and helping companies grow.<br>You'll introduce businesses to our all-in-one call center solution, schedule demos, and close new clients. Every deal you close can unlock multiple income streams—not just a one-time commission.<br><br>### ???? What You'll Earn✅ $1,000 commission on standard contracts✅ **15% commission** on contracts valued at **$15,000+**✅ **$3/hour talk-time bonus** every month you sign at least one client✅ Become the **Team Leader** for your client's campaign and earn **$5/hour** managing their team✅ Continue signing new clients while leading existing campaigns<br>### ???? What You'll Do* Call business owners (leads provided)* Understand their challenges* Present our call center solutions* Book demos or send proposals* Build long-term client relationships<br>### ???? Our Services Include* Inbound & Outbound Call Center* Customer Support & Sales* Appointment Setting* Live Chat & Email Support* Social Media Support* AI-Powered Automation & Collaboration Tools<br>### ✅ What We're Looking For* Strong communication skills. C1-level English proficiency is required for phone-based outreach. If you're not yet fluent enough for phone calls, you may still qualify for social media and email outreach roles.* Confidence speaking with business owners* Self-motivated and results-driven* Able to build rapport and hold real conversations<br>This is a **remote, commission-based opportunity** with significant earning potential and a clear path into a paid leadership role.<br>???? **Full compensation details, payment structure, and job description are available here:**???? https://supportrus.ishopper.info/LAYOUT/support Rus/job_description.shtml<br><br>???? Apply now by submitting a 2 minute voice note (in English) introducing yourself , talk about your experiences , and why you would like to join Support R US from this link here :<br> ???? https://supportrus.ishopper.info/apply/apply.shtml?job=supportrus_outbound_agent

???? **We're Hiring: Business Development / Sales And Marketing / Outbound Sales Agent (Remote | Commission + Leadership Opportunity)**⚠️ IMPORTANT – READ BEFORE APPLYING<br>???? This is a COMMISSION-ONLY position. There is NO base salary or hourly/monthly pay.<br>You earn based on the clients you bring in and the results you produce.<br>???? Any application submitted without a voice note will be automatically rejected.<br>???? Only apply if you are serious about sales, business development, and earning through performance. Please do not apply if you are just browsing opportunities or are not prepared to actively prospect, follow up, and close deals.<br> ⚠️ ???? Any Application submitted without a voice note will be automatically rejected. So to apply make sure to send you voice note from the link in the post or by sending a DM with your 2 min voice note (no excuses accepted).<br>We're looking for confident, driven people who enjoy talking to business owners and helping companies grow.<br>You'll introduce businesses to our all-in-one call center solution, schedule demos, and close new clients. Every deal you close can unlock multiple income streams—not just a one-time commission.<br><br>### ???? What You'll Earn✅ $1,000 commission on standard contracts✅ **15% commission** on contracts valued at **$15,000+**✅ **$3/hour talk-time bonus** every month you sign at least one client✅ Become the **Team Leader** for your client's campaign and earn **$5/hour** managing their team✅ Continue signing new clients while leading existing campaigns<br>### ???? What You'll Do* Call business owners (leads provided)* Understand their challenges* Present our call center solutions* Book demos or send proposals* Build long-term client relationships<br>### ???? Our Services Include* Inbound & Outbound Call Center* Customer Support & Sales* Appointment Setting* Live Chat & Email Support* Social Media Support* AI-Powered Automation & Collaboration Tools<br>### ✅ What We're Looking For* Strong communication skills. C1-level English proficiency is required for phone-based outreach. If you're not yet fluent enough for phone calls, you may still qualify for social media and email outreach roles.* Confidence speaking with business owners* Self-motivated and results-driven* Able to build rapport and hold real conversations<br>This is a **remote, commission-based opportunity** with significant earning potential and a clear path into a paid leadership role.<br>???? **Full compensation details, payment structure, and job description are available here:**???? https://supportrus.ishopper.info/LAYOUT/support Rus/job_description.shtml<br>???? Apply now by submitting a 2 minute voice note (in English) introducing yourself , talk about your experiences , and why you would like to join Support R US from this link here :???? https://supportrus.ishopper.info/apply/apply.shtml?job=supportrus_sales_marketing_rep

???? **We're Hiring: Business Development / Sales And Marketing / Outbound Sales Agent (Remote | Commission + Leadership Opportunity)**<br>⚠️ IMPORTANT – READ BEFORE APPLYING<br>???? This is a COMMISSION-ONLY position. There is NO base salary or hourly/monthly pay.<br>You earn based on the clients you bring in and the results you produce.<br>???? Any application submitted without a voice note will be automatically rejected.<br>???? Only apply if you are serious about sales, business development, and earning through performance. Please do not apply if you are just browsing opportunities or are not prepared to actively prospect, follow up, and close deals.<br> ⚠️ ???? Any Application submitted without a voice note will be automatically rejected. So to apply make sure to send you voice note from the link in the post or by sending a DM with your 2 min voice note (no excuses accepted).<br>We're looking for confident, driven people who enjoy talking to business owners and helping companies grow.<br>You'll introduce businesses to our all-in-one call center solution, schedule demos, and close new clients. Every deal you close can unlock multiple income streams—not just a one-time commission.<br><br>### ???? What You'll Earn✅ $1,000 commission on standard contracts✅ **15% commission** on contracts valued at **$15,000+**✅ **$3/hour talk-time bonus** every month you sign at least one client✅ Become the **Team Leader** for your client's campaign and earn **$5/hour** managing their team✅ Continue signing new clients while leading existing campaigns<br>### ???? What You'll Do* Call business owners (leads provided)* Understand their challenges* Present our call center solutions* Book demos or send proposals* Build long-term client relationships<br>### ???? Our Services Include* Inbound & Outbound Call Center* Customer Support & Sales* Appointment Setting* Live Chat & Email Support* Social Media Support* AI-Powered Automation & Collaboration Tools<br>### ✅ What We're Looking For* Strong communication skills. C1-level English proficiency is required for phone-based outreach. If you're not yet fluent enough for phone calls, you may still qualify for social media and email outreach roles.* Confidence speaking with business owners* Self-motivated and results-driven* Able to build rapport and hold real conversations<br>This is a **remote, commission-based opportunity** with significant earning potential and a clear path into a paid leadership role.<br>???? **Full compensation details, payment structure, and job description are available here:**???? https://supportrus.ishopper.info/LAYOUT/support Rus/job_description.shtml<br><br>???? Apply now by submitting a 2 minute voice note (in English) introducing yourself , talk about your experiences , and why you would like to join Support R US from this link here :<br> ???? https://supportrus.ishopper.info/apply/apply.shtml?job=supportrus_outbound_agent

???? **We're Hiring: Business Development / Sales And Marketing / Outbound Sales Agent (Remote | Commission + Leadership Opportunity)**⚠️ IMPORTANT – READ BEFORE APPLYING<br>???? This is a COMMISSION-ONLY position. There is NO base salary, hourly pay, or guaranteed income.<br>You earn based on the clients you bring in and the results you produce.<br>???? Any application submitted without a voice note will be automatically rejected.<br>???? Only apply if you are serious about sales, business development, and earning through performance. Please do not apply if you are just browsing opportunities or are not prepared to actively prospect, follow up, and close deals.<br> ⚠️ ???? Any Application submitted without a voice note will be automatically rejected. So to apply make sure to send you voice note from the link in the post or by sending a DM with your 2 min voice note (no excuses accepted).<br><br>We're looking for confident, driven people who enjoy talking to business owners and helping companies grow.<br><br>You'll introduce businesses to our all-in-one call center solution, schedule demos, and close new clients. Every deal you close can unlock multiple income streams—not just a one-time commission.<br><br>### ???? What You'll Earn✅ $1,000 commission on standard contracts✅ **15% commission** on contracts valued at **$15,000+**✅ **$3/hour talk-time bonus** every month you sign at least one client✅ Become the **Team Leader** for your client's campaign and earn **$5/hour** managing their team✅ Continue signing new clients while leading existing campaigns<br>### ???? What You'll Do* Call business owners (leads provided)* Understand their challenges* Present our call center solutions* Book demos or send proposals* Build long-term client relationships<br>### ???? Our Services Include* Inbound & Outbound Call Center* Customer Support & Sales* Appointment Setting* Live Chat & Email Support* Social Media Support* AI-Powered Automation & Collaboration Tools<br>### ✅ What We're Looking For* Strong communication skills. C1-level English proficiency is required for phone-based outreach. If you're not yet fluent enough for phone calls, you may still qualify for social media and email outreach roles.* Confidence speaking with business owners* Self-motivated and results-driven* Able to build rapport and hold real conversations<br>This is a **remote, commission-based opportunity** with significant earning potential and a clear path into a paid leadership role.<br>???? **Full compensation details, payment structure, and job description are available here:**???? https://supportrus.ishopper.info/LAYOUT/support Rus/job_description.shtml<br>???? Apply now by submitting a 2 minute voice note (in English) introducing yourself , talk about your experiences , and why you would like to join Support R US from this link here :???? https://supportrus.ishopper.info/apply/apply.shtml?job=supportrus_outbound_agent

???? **We're Hiring: Business Development / Sales And Marketing / Outbound Sales Agent (Remote | Commission + Leadership Opportunity)**⚠️ IMPORTANT – READ BEFORE APPLYING<br>???? This is a COMMISSION-ONLY position. There is NO base salary or hourly/monthly pay.<br>You earn based on the clients you bring in and the results you produce.<br>???? Any application submitted without a voice note will be automatically rejected.<br>???? Only apply if you are serious about sales, business development, and earning through performance. Please do not apply if you are just browsing opportunities or are not prepared to actively prospect, follow up, and close deals.<br> ⚠️ ???? Any Application submitted without a voice note will be automatically rejected. So to apply make sure to send you voice note from the link in the post or by sending a DM with your 2 min voice note (no excuses accepted).<br>We're looking for confident, driven people who enjoy talking to business owners and helping companies grow.<br>You'll introduce businesses to our all-in-one call center solution, schedule demos, and close new clients. Every deal you close can unlock multiple income streams—not just a one-time commission.<br><br>### ???? What You'll Earn✅ $1,000 commission on standard contracts✅ **15% commission** on contracts valued at **$15,000+**✅ **$3/hour talk-time bonus** every month you sign at least one client✅ Become the **Team Leader** for your client's campaign and earn **$5/hour** managing their team✅ Continue signing new clients while leading existing campaigns<br>### ???? What You'll Do* Call business owners (leads provided)* Understand their challenges* Present our call center solutions* Book demos or send proposals* Build long-term client relationships<br>### ???? Our Services Include* Inbound & Outbound Call Center* Customer Support & Sales* Appointment Setting* Live Chat & Email Support* Social Media Support* AI-Powered Automation & Collaboration Tools<br>### ✅ What We're Looking For* Strong communication skills. C1-level English proficiency is required for phone-based outreach. If you're not yet fluent enough for phone calls, you may still qualify for social media and email outreach roles.* Confidence speaking with business owners* Self-motivated and results-driven* Able to build rapport and hold real conversations<br>This is a **remote, commission-based opportunity** with significant earning potential and a clear path into a paid leadership role.<br>???? **Full compensation details, payment structure, and job description are available here:**???? https://supportrus.ishopper.info/LAYOUT/support Rus/job_description.shtml<br>???? Apply now by submitting a 2 minute voice note (in English) introducing yourself , talk about your experiences , and why you would like to join Support R US from this link here :???? https://supportrus.ishopper.info/apply/apply.shtml?job=supportrus_outbound_agent

<ul><li><p>Alexandria | Full-Time | On-Site</p><ul><li><p>Saudi dialect is a must.</p></li><li><p>Good communication &amp; sales skills.</p></li><li><p>Previous Call Center/Telesales experience is preferred.</p></li></ul></li></ul><p></p><p><strong>Requirements</strong></p><p> <strong>Competitive Salary + Commission</strong></p><p> Send your <strong>CV + a voice recording in Saudi dialect</strong> via WhatsApp<br>Please mention: <strong>Call Center Agent</strong></p>

Job Overview We are seeking an experienced and results-driven Call Center Service Delivery Team Leader to join our dynamic operations team. In this role, you will be responsible for managing end-to-end service delivery for a large-scale client account of 150+ employees, ensuring operational excellence, service quality, cost efficiency, client satisfaction, and continuous business growth. The ideal candidate is a strategic thinker, strong people leader, and client-focused professional with proven experience in managing voice accounts within a call center environment. You will act as the primary point of contact between the client and internal operations teams, ensuring that all services are delivered in line with contractual agreements, performance targets, and customer expectations. Key Responsibilities:Oversee daily operations within the contact center, ensuring adherence to policies and quality standards. Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish. Analyze performance metrics to identify areas for improvement and implement proactive solutions. Manage customer queries and complaints, ensuring swift and satisfactory resolutions. Coordinate with other teams to streamline processes and enhance overall service delivery. Drive initiatives aimed at improving team morale and increasing job satisfaction among members. Stay updated on industry practices and customer service technologies. Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols. Job Requirements:Bachelor's degree in Business Administration, Communication, or a relevant field. Proven experience of 3+ years as a Team Leader in a Contact Center environment. Fluent or near-native proficiency in Spanish with excellent communication skills. Strong leadership and team management skills, with the ability to motivate and support team members. Proficient in using CRM software and contact center technologies. Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines. Exceptional problem-solving and decision-making skills. Experience in the Translation & Localization industry is a plus. Job Conditions:Full-Time Position Position located in Maadi. Work Conditions:Working Hours: US shift. Working model: onsite Working Days: 5 days (2 days Off) Reporting To: Service Delivery Assistant Manager (SDAM)

Quality Assurance Specialist Do you have a "detective’s eye" for detail and a passion for helping others grow? We are looking for a Quality Assurance Specialist to join our Audit department. You will be the guardian of our customer experience, responsible for monitoring interactions, coaching agents toward excellence, and ensuring that every group company meets our high standards of service.[Key Responsibilities]<br>Monitor Performance: Evaluate calls and CRM entries daily to ensure accuracy, compliance, and top-tier service. Empower Through Coaching: Lead individual coaching sessions that help agents turn low scores into high performance. Solve Disputes: Act as a fair arbiter for quality score challenges, ensuring standards are applied consistently. Collaborate with Operations: Meet with team leads and agents to clarify quality expectations and bridge the gap between "quality" and "execution."Identify Trends: Spot recurring errors before they become habits and suggest training solutions to fix them.[Required Qualifications]<br>Bachelor’s degree or equivalent professional experience. Minimum of 2 years of experience in Call Center Quality Assurance. Expertise in using quality evaluation tools and CRM platforms. Excellent communication skills with a proven ability to provide constructive feedback. Strong analytical mindset and deep knowledge of call center best practices.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>BUSINESS INTRODUCTION</strong><br>Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie &amp; Fitch, &amp; Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br><strong>JOB TITLE</strong><br>Senior Manager - People &amp; Organisation | MAF Retail | Retail Corporate Egypt<br><strong>ROLE SUMMARY</strong><br>The Senior Manager – Human Capital is responsible for managing and driving HC related activities such as organizational design, talent acquisition, talent management and development, total rewards, employee experience and relations compliance, disciplinary and grievance issues for all employees within the assigned business unit. The role holder is also responsible for working with functional leaders, teams, managers and key stakeholders to help build organization and people capability.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Partner with HC Centers of Excellence to drive key people initiatives, including performance management, talent reviews, succession planning, talent development, total rewards, employee relations, and employee experience.</li><li>Support the implementation of HC projects by collaborating with CoE teams and providing business-specific insights and requirements.</li><li>Collaborate with Finance and business leaders on annual workforce planning, staff budgeting, and forecasting hiring needs and personnel costs.</li><li>Lead recruitment activities by ensuring timely fulfillment of talent acquisition needs, conducting senior-level interviews, and recommending qualified candidates in line with HC and Total Rewards policies.</li><li>Champion diversity, equity, and inclusion initiatives while actively contributing to the country D&amp;I council.</li><li>Ensure compensation recommendations align with job grades, salary structures, and organizational reward guidelines.</li><li>Manage employee onboarding and induction, serving as the primary point of contact for employee queries and HR-related support.</li><li>Partner with cross-functional HC teams to deliver a seamless, consistent, and positive employee experience across the business.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Bachelor’s Degree in Business or Human Capital Management</li><li>10+ years in a Human Capital Department</li><li>5+ years in retail</li><li>Professional HR Certification such as CIPR, SHRM, AHARI is preferred</li><li>Stakeholder management and Strategic thinking</li></ul><p><br><strong>WHAT WE OFFER</strong></p><br><br><ul><li>At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!</li><li>Work in a friendly environment, where everyone shares positive vibes and excited about our future.</li><li>Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.</li></ul> <br> </div>

<p>EgyBell is hiring a Call Center Representative. Location: 5 th Settlement Requirements: Language: Good command of English (spoken and written) Experience: 1 year of experience Good user of CRM System, Excel, and MS Office Males are preferred Responsibilities : Manage inbound and outbound calls in a timely manner Register customer requests on system, record customers data and coordinate with other division on that regard Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken Follow up tickets until the closure of requests &amp; complaints. Conduct satisfaction surveys and outbound calls campaigns Prepare report of call Center activities Manage clients Emails Kindly send your CV on EMAIL_ADDRESS Required skills</p><p><strong>Desired Candidate Profile</strong></p><p>1 year of experience<br>Good user of CRM System, Excel, and MS Office<br>Males are preferred</p>

<p>Job objective Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. Heshe oversees the implementation of donor retention and loyalty programs. Heshe shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.</p><p>This role is rotational shifts (Day and Night shits) and not fixed</p><p>Key responsibility</p><ul><li>Serve as a point of contact for donor affairs in the donation center.</li><li>Coordinate and organize the donor journey inside the donation center.</li><li>Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders.</li><li>Oversee the implementation of Donor retention and loyalty programs within the donation center.</li><li>Follow up on generated leads from the landing page: contacting leads and keep appointments.</li><li>Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.</li><li>Send daily reminders for regular donors (next donation date).</li><li>Track and follow up donors complaints.</li><li>Conduct and analyze Donor satisfaction surveys.</li><li>Coordinate the donor journey inside the Donation Center for time and efficiency.</li><li>Keep the Donor Center appointments calendar updated.</li><li>Proactively anticipate obstacles and propose solutions for better donor service.</li><li>Maintain a proper and presentable donation center.</li><li>Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Academic experience required - Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.</p><p>Computing skills - Proficiency in all Microsoft Office applications, and CRM applications.</p><p>Personal skills - Outstanding communication skills.</p><p>- Strong Interpersonal skills.</p><p>- Maintain a positive attitude focused on customer satisfaction.</p><p>- Critical thinking and problem solving.</p><p>- Analytical.</p><p>- Time management.</p><p>- Conflict management - Teamwork.</p><p>Languages - Very Good written and spoken English and Arabic.</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>About the job</strong></p><p>Donor Relations Representative Job objective Donor Relations Representative is responsible for ensuring the best-in-class donor service. He/ she shall oversee the donor journey inside the donation center as well as all the communications in between donation visits. He/ She shall work with donation center staff, assists them in resolving donors complaints, improving donors service, and maintaining satisfied donors. Donor Relations Representative shall be the donation center champion for the donor CRM system; engaging the donors, respond to their inquiries and keep them updated. Heshe oversees the implementation of donor retention and loyalty programs. Heshe shall work generated leads for conversion, follow up on call center and other marketing activities within the donor recruitment area for the donation center. Donor Relations Representative is responsible for donation center administrative work as assigned by the direct managers.</p><p><strong>Key responsibility</strong></p><ul><li>Serve as a point of contact for donor affairs in the donation center.</li><li>Coordinate and organize the donor journey inside the donation center.</li><li>Donor Center CRM champion: approve &amp; follow up on appointments, generated leads, announcements and reminders.</li><li>Oversee the implementation of Donor retention and loyalty programs within the donation center.</li><li>Follow up on generated leads from the landing page: contacting leads and keep appointments.</li><li>Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.</li><li>Send daily reminders for regular donors (next donation date).</li><li>Track and follow up donors complaints.</li><li>Conduct and analyze Donor satisfaction surveys.</li><li>Coordinate the donor journey inside the Donation Center for time and efficiency.</li><li>Keep the Donor Center appointments calendar updated.</li><li>Proactively anticipate obstacles and propose solutions for better donor service.</li><li>Maintain a proper and presentable donation center.</li><li>Carry out administrative work as assigned by the direct managers and keep the proper documentation system to the related activities and duties.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Academic experience required</strong></p><p>Bachelor s Degree in related fields and requires a minimum of 3 years of related experience in customer service and sales.</p><p><strong>Computing skills</strong></p><p>Proficiency in all Microsoft Office applications, and CRM applications.</p><p><strong>Personal skills</strong></p><ul><li>Outstanding communication skills.</li><li>Strong Interpersonal skills.</li><li>Maintain a positive attitude focused on customer satisfaction.</li><li>Critical thinking and problem solving.</li><li>Analytical.</li><li>Time management.</li><li>Conflict management</li><li>Teamwork.</li></ul><p><strong>Languages</strong></p><p>Very Good written and spoken English and Arabic.</p><p></p></section>