Call Center Jobs in Egypt

<p>Are you a natural communicator with a passion for helping others? Do you thrive in a fast-paced environment where every interaction makes a difference? We are searching for an enthusiastic and dedicated <strong>Call Center Agent</strong> to join our vibrant team in <strong>Cairo, Egypt</strong>! This is an incredible opportunity to launch your career in customer service and become the voice of our brand.</p><p><strong>Overview:</strong> As an On-site Call Center Agent, you will be at the forefront of our customer interactions, providing exceptional support and building lasting relationships. You will be instrumental in ensuring our customers receive prompt, professional, and positive experiences. If you're ready to make an impact from day one, we want to hear from you!</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Engage with Customers:</strong> Handle a high volume of inbound and outbound calls with professionalism and a friendly demeanor.</li><li><strong>Resolve Inquiries:</strong> Provide accurate information, troubleshoot issues, and resolve customer complaints efficiently and effectively.</li><li><strong>Deliver Excellence:</strong> Consistently offer top-tier customer care and support, ensuring every customer interaction is positive and productive.</li><li><strong>Maintain Records:</strong> Accurately document all customer interactions and transactions in our systems.</li><li><strong>Collaborate:</strong> Work closely with team members and other departments to ensure seamless service delivery and enhance the overall customer experience.</li><li><strong>Identify Opportunities:</strong> Recognize potential sales opportunities and provide relevant information about products or services.</li></ul><p><strong>Skills & Technologies:</strong> You'll be utilizing your strong <strong>Call Center</strong> expertise, honed <strong>Customer Service</strong> and <strong>Customer Support</strong> skills, and dedication to <strong>Customer Care</strong>. Proficiency in communication tools and a willingness to learn new systems are key to your success.</p><p><strong>Growth Opportunities:</strong> This <strong>Entry Level</strong> position is a springboard for your career! With 1-2 years of experience, you'll have the chance to develop a robust skill set in a supportive environment. We believe in nurturing talent and offer pathways for advancement into various roles within Customer Service/Support, Operations, and even Sales/Retail.</p><p><strong>Team & Culture:</strong> Join a dynamic and supportive team committed to excellence and continuous improvement. We foster a collaborative environment where your contributions are valued, and your growth is encouraged. Be part of a culture that celebrates success and works together to achieve shared goals.</p><p><strong>Impact:</strong> Your role is crucial! You will directly influence customer satisfaction and loyalty, contributing significantly to our brand's reputation and success. Every call you handle is an opportunity to leave a lasting positive impression and reinforce our commitment to outstanding service.</p><p><strong>Requirements</strong></p><ul><li><strong>Experience That Excites:</strong> Possess <strong>1-2 years of experience</strong> in a fast-paced customer-facing role, ideally within a <strong>Call Center</strong> or equivalent customer service environment.</li><li><strong>Customer Champion:</strong> Demonstrated ability to provide exceptional <strong>Customer Care</strong> and <strong>Customer Support</strong>, with a true passion for helping others.</li><li><strong>Communication Maestro:</strong> Outstanding <strong>Communication</strong> skills, both verbal and written, with the ability to articulate clearly and listen actively.</li><li><strong>Problem-Solving Pro:</strong> Proven aptitude for <strong>Problem-solving</strong> and <strong>Conflict Resolution</strong>, capable of navigating complex situations with a calm and empathetic approach.</li><li><strong>Tech-Savvy & Organized:</strong> Comfortable with data entry and basic computer systems, showcasing strong <strong>Time Management</strong> abilities.</li><li><strong>Team Player:</strong> A collaborative spirit and strong commitment to <strong>Teamwork</strong>, ready to contribute positively to our vibrant culture.</li><li><strong>Career Level:</strong> This is an invigorating opportunity for an <strong>Entry Level</strong> professional eager to make their mark!</li></ul>

<ul><li><p>Responsible for receiving customer support requests and following them through to resolution via the ticketing system and remote support, while keeping customers satisfied and maintaining their ongoing relationship with the company. A call-center background is preferred; the hire will receive intensive training on the company's systems and on how to deal with customers</p></li></ul><p></p><p><strong>Requirements</strong></p><ol><li><p>Experience in customer service or call center (Customer Support) (Customer Support</p></li><li><p>Experience in technical support (Technical Support)</p></li><li><p>Able to deal with customers calmly and professionall</p></li><li><p>Willing to work rotating shifts</p></li></ol><p></p><p><strong>Nice to Have</strong></p><ol><li><p>Experience with ticketing systems — excellent — (Ticketing System)</p></li><li><p>Has worked on an ERP system before</p></li><li><p>Hardware experience — outstanding — Familiar with remote support tools (AnyDesk / TeamViewer) (AnyDesk / Team Viewer)</p></li></ol><p></p>

<p>WTGSA is Hiring! ✈️</p><p>El Salam Air Account</p><p> Call Center Agent</p><p> Cairo (El Tahrir Square)</p><p><br></p><p> Job Description</p><p>Handle inbound and outbound calls in both English and Arabic, assisting customers with travel bookings, inquiries, changes, and support for flights, hotels, and other travel services.</p><p><br></p><p>✅ Requirements:</p><p>• Bachelor’s degree</p><p>• English level B2+</p><p>• Aviation experience is a plus</p><p>• Sales experience is preferred</p><p><br></p><p> Details:</p><p>• Office-based (9-hour rotational shifts)</p><p>• 2 days off per week (rotational)</p><p>• Immediate hiring</p><p><br></p><p> Benefits:</p><p>• Competitive salary + incentives</p><p>• Paid training period</p><p>• Medical &amp; social insurance</p><p>• Professional, growth-oriented work environment</p><p><br></p><p> How to Apply:</p><p>Send your CV to: salma.elsawy@wt-gsa.com</p><p>or via WhatsApp: https://wa.me/201000379957</p><ul><li>Please mention the vacancy name: Call Center Agent</li></ul>

<p>WTGSA is Hiring! ✈️</p><p>El Salam Air Account</p><p> Call Center Agent</p><p> Cairo (El Tahrir Square)</p><p><br></p><p> Job Description</p><p>Handle inbound and outbound calls in both English and Arabic, assisting customers with travel bookings, inquiries, changes, and support for flights, hotels, and other travel services.</p><p><br></p><p>✅ Requirements:</p><p>• Bachelor’s degree</p><p>• English level B2+</p><p>• Aviation experience is a plus</p><p>• Sales experience is preferred</p><p><br></p><p> Details:</p><p>• Office-based (9-hour rotational shifts)</p><p>• 2 days off per week (rotational)</p><p>• Immediate hiring</p><p><br></p><p> Benefits:</p><p>• Competitive salary + incentives</p><p>• Paid training period</p><p>• Medical &amp; social insurance</p><p>• Professional, growth-oriented work environment</p><p><br></p><p> How to Apply:</p><p>Send your CV to: salma.elsawy@wt-gsa.com</p><p>or via WhatsApp: https://wa.me/201000379957</p><ul><li>Please mention the vacancy name: Call Center Agent</li></ul>

???? Now Hiring | Call Center Representatives – CIB Bank<br>Looking to start your career in the banking sector? Join our team at CIB Bank!<br>Requirements:• Excellent English communication skills• Fresh Graduates<br>Benefits:• Profit Share & Performance Incentives• Transportation Provided• Rotational Shifts<br>???? Locations: Smart Village | 6th of October

???? Now Hiring | Call Center Representatives – CIB Bank<br>Looking to start your career in the banking sector? Join our team at CIB Bank!<br>Requirements:• Excellent English communication skills• Fresh Graduates<br>Benefits:• Profit Share & Performance Incentives• Transportation Provided• Rotational Shifts<br>???? Locations: Smart Village | 6th of October

<strong>Company Description</strong> Brooklyn Business School is the official representative of the Brooklyn Institute in the United States for the Middle East and Africa, offering specialized professional programs in Business Administration. Established in 2009, the school designs up-to-date curricula aligned with current market needs and delivered by instructors who combine academic expertise with practical experience in international organizations and companies. Over the past 16 years, Brooklyn Business School has graduated more than 20,000 students and supported many in securing roles at leading global employers. The school’s vision is to prepare future leaders for the job market and foster ongoing professional development through practical, flexible education tailored to individual ambitions. Learners can choose between remote study options and attending classes at campuses, including the Abbasiya branch in Cairo.<br><strong>Role Description</strong> The Call Center Specialist is a full-time, on-site role based in Cairo, supporting prospective and current students with timely, accurate information about programs, admissions, and learning options. Day-to-day responsibilities include handling inbound and outbound calls, responding to inquiries via phone and email, and documenting interactions in school systems. The specialist will assist with application processes, guide callers through program details, and escalate complex cases to the appropriate departments when needed. The role also involves maintaining high standards of customer service, following call handling procedures, and contributing feedback to improve communication workflows. Collaboration with admissions, student services, and academic teams is essential to ensure a smooth and supportive learner experience.<br><strong>Qualifications<br></strong> <ul><li>Strong customer-facing abilities, including Customer Support and Customer Service skills.</li><li>Excellent Communication capabilities, both verbal and written, suited to contact center environments.</li><li>Familiarity with Contact Centers operations and call handling procedures, including use of phone and ticketing systems.</li><li>Solid Computer Literacy, with the ability to work with CRM tools, email platforms, and basic office applications.</li><li>Ability to manage multiple calls and inquiries, prioritize tasks, and maintain attention to detail.</li><li>Fluency in Arabic and good command of English; additional languages are an advantage.</li><li>Previous experience in a call center, educational institution, or customer service environment is preferred.</li><li>High school diploma required; a diploma or degree in Business, Communications, or a related field is beneficial.</li><li>Demonstrated professionalism, reliability, and a learner-focused mindset.</li></ul>

<p>We are a US real estate investment company buying properties directly from homeowners across multiple states. We're looking for a remote Call Center Manager in Egypt to build, lead and scale our outbound appointment-setting team, working US Eastern hours.</p><p></p><p>Responsibilities:</p><ul><li><p>Recruit, onboard and train appointment setters calling US homeowners</p></li><li><p>Run daily team operations: schedules, attendance, huddles and call coaching</p></li><li><p>Own team KPIs: dials, contacts, appointments set, show rate and lead quality</p></li><li><p>Listen to call recordings, give feedback and refine scripts with management</p></li><li><p>Manage dialer campaigns, lead lists and CRM hygiene (BatchDialer, GoHighLevel)</p></li><li><p>Ensure the team follows US calling compliance rules (TCPA, DNC, calling hours)</p></li><li><p>Report daily and weekly performance to US leadership and flag issues early</p></li><li><p>Hand qualified appointments smoothly to our US acquisition closers</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>5+ years in outbound call center / BPO, with at least 2 years managing a team of agents</p></li><li><p>Experience with US-based campaigns (real estate, appointment setting or outbound sales strongly preferred)</p></li><li><p>Excellent spoken and written English (C1 or above)</p></li><li><p>Proven track record of hitting team KPIs and coaching agents to improve</p></li><li><p>Hands-on with dialers and CRMs (BatchDialer, GoHighLevel, Five9, Aircall or similar)</p></li><li><p>Familiarity with TCPA / DNC compliance is a strong plus</p></li><li><p>Comfortable working night shift (US Eastern hours), Monday to Friday</p></li><li><p>Stable high-speed internet, quiet workspace and backup power/connection</p></li><li><p>Data-driven, organized and able to work independently with a remote US team</p></li></ul><p></p>

<p><strong>Company Profile</strong></p><p>A leading company in the insurance sector, focused on providing professional insurance solutions and delivering high-quality customer service to clients.</p><p><br></p><p><strong>Job Summary</strong></p><p>We are looking for <strong>Call Center Agents – English Account</strong> to join the Customer Service team. The role will be responsible for handling customer calls in English, addressing inquiries, providing accurate information, resolving complaints, and ensuring a high-quality customer experience while achieving assigned KPIs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle customer calls and inquiries in English professionally.</li><li>Provide accurate information about company products and services.</li><li>Address and resolve customer complaints and requests.</li><li>Follow company policies and procedures when handling customer interactions.</li><li>Maintain required call quality and customer satisfaction standards.</li><li>Document customer interactions accurately on the system.</li><li>Collect and communicate customer feedback.</li><li>Achieve assigned customer service and performance KPIs.</li></ul><p><br></p><p><strong>Job Requirements &amp; Qualifications</strong></p><ul><li>0-2 years of experience in Call Center or Customer Service.</li><li>Previous experience in an English account is preferred.</li><li><strong>Fluent English is a must.</strong></li><li>Excellent verbal and written communication skills.</li><li>Strong customer service and problem-solving skills.</li><li>Customer-oriented with a professional attitude.</li><li>Ability to work under pressure and meet targets.</li><li>Willingness to receive feedback and continuously improve.</li></ul><p><br></p>

<p><strong>Company Profile</strong></p><p>A leading company in the insurance sector, focused on providing professional insurance solutions and delivering high-quality customer service to clients.</p><p><br></p><p><strong>Job Summary</strong></p><p>We are looking for <strong>Call Center Agents – English Account</strong> to join the Customer Service team. The role will be responsible for handling customer calls in English, addressing inquiries, providing accurate information, resolving complaints, and ensuring a high-quality customer experience while achieving assigned KPIs.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle customer calls and inquiries in English professionally.</li><li>Provide accurate information about company products and services.</li><li>Address and resolve customer complaints and requests.</li><li>Follow company policies and procedures when handling customer interactions.</li><li>Maintain required call quality and customer satisfaction standards.</li><li>Document customer interactions accurately on the system.</li><li>Collect and communicate customer feedback.</li><li>Achieve assigned customer service and performance KPIs.</li></ul><p><br></p><p><strong>Job Requirements &amp; Qualifications</strong></p><ul><li>0-2 years of experience in Call Center or Customer Service.</li><li>Previous experience in an English account is preferred.</li><li><strong>Fluent English is a must.</strong></li><li>Excellent verbal and written communication skills.</li><li>Strong customer service and problem-solving skills.</li><li>Customer-oriented with a professional attitude.</li><li>Ability to work under pressure and meet targets.</li><li>Willingness to receive feedback and continuously improve.</li></ul><p><br></p>

<strong>Company Description</strong> TalkTips Academy is a specialized training institute dedicated to building real-world language fluency and professional skills for the call center and customer service industry. The academy offers intensive English language training combined with practical communication, accent refinement, and customer handling techniques. Programs are designed to match the expectations of leading multinational companies and support learners in becoming job-ready. TalkTips Academy also provides interview preparation and career placement support to help students transition confidently into the workforce.<br><strong>Role Description</strong> The English Instructor role at TalkTips Academy is a full-time, on-site position based in Alexandria, Egypt. The instructor will design and deliver engaging English lessons focused on spoken communication, listening comprehension, grammar, and vocabulary, aligned with call center and customer service requirements. Daily tasks include preparing lesson plans, conducting interactive classes, assessing learner progress, and providing constructive feedback to support continuous improvement. The instructor will also coach students on accent clarity, customer interaction scenarios, and interview readiness, while collaborating with the training team to refine curricula and teaching materials. Additional responsibilities may include maintaining accurate training records, participating in staff meetings, and contributing to a positive, inclusive learning environment.<br><strong>Qualifications<br></strong> <br><ul><li>Strong English Teaching and Language Teaching skills, with the ability to adapt lessons to different proficiency levels.</li><li>Experience in Teaching and Education, including lesson planning, classroom management, and learner assessment.</li><li>Solid Writing skills for creating clear instructional materials, learner feedback, and reports.</li><li>Excellent spoken and written English communication, with strong pronunciation and clarity.</li><li>Previous experience in call center, customer service, or BPO training is an advantage.</li><li>Ability to motivate and support diverse learners in a fast-paced training environment.</li><li>Bachelor’s degree in English, Education, Linguistics, or a related field is preferred.</li><li>Willingness to work on-site in Alexandria, Egypt and maintain consistent full-time availability.</li></ul>

<h3>Job Description</h3><p>We are looking for a highly experienced <strong>Communication Manager</strong> to lead and oversee our omnichannel communication center at Everlast Training Center, Cairo.</p><p>The Communication Manager will oversee a high-performance communication hub consisting of <strong>at least 20 agents</strong>, managing inbound and outbound calls as well as written communication through <strong>WhatsApp, SMS, email, and relevant digital platforms</strong>.</p><p>The role is responsible for ensuring effective lead management, customer support, telesales and telemarketing performance, VIP client care, complaint resolution, and digital engagement.</p><p>The Communication Manager will develop and implement communication strategies that maximize operational efficiency, productivity, customer satisfaction, and sales performance. A key focus of the role will be increasing sales across clinical service lines and generating <strong>cash-based business through effective lead conversion</strong>, while supporting insurance-related workflows as a secondary responsibility.</p><h3>Key Responsibilities</h3><ul><li><p>Strategically manage and oversee a communication center team of <strong>20+ agents</strong>.</p></li><li><p>Structure, organize, and lead specialized teams covering:</p><ul><li><p>Customer Support</p></li><li><p>Telesales &amp; Telemarketing</p></li><li><p>VIP Client Handling</p></li><li><p>Complaint Management</p></li><li><p>Digital Communication</p></li></ul></li><li><p>Oversee communication through calls, WhatsApp, SMS, email, social media, website leads, and other relevant digital channels.</p></li><li><p>Develop and implement effective communication strategies to maximize efficiency, productivity, sales, and customer satisfaction.</p></li><li><p>Monitor and evaluate Call Center and Communication Center KPIs and provide regular performance reports to senior management.</p></li><li><p>Ensure that marketing-generated leads are properly managed and converted into confirmed appointments and direct sales.</p></li><li><p>Continuously improve processes through training, coaching, performance analysis, and staff realignment where required.</p></li><li><p>Manage scheduling and resource allocation across <strong>2 shifts covering 16 operational hours per day</strong>.</p></li><li><p>Build and maintain a high-performance environment with a strong focus on sales conversion, customer loyalty, and service excellence.</p></li><li><p>Develop strategies to maximize <strong>cash business revenue</strong> while maintaining efficient handling of insurance-related communications.</p></li><li><p>Proactively manage and resolve escalated customer issues.</p></li><li><p>Ensure high levels of client satisfaction and effective VIP client management.</p></li><li><p>Work closely with executive and clinical teams to ensure effective cross-functional communication and operational alignment.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>Job Requirements</h3><ul><li><p><strong>Extensive experience</strong> in managing omnichannel communication centers or large-scale Call Center operations.</p></li><li><p>Proven experience managing a communication center team of <strong>at least 20 agents</strong>.</p></li><li><p>Strong experience in managing both <strong>inbound and outbound calls</strong>.</p></li><li><p>Experience managing written customer communications through <strong>WhatsApp, SMS, email, social media, website leads, and other digital platforms</strong>.</p></li><li><p>Strong knowledge and experience in <strong>Customer Support, Telesales, Telemarketing, VIP Client Handling, and Complaint Management</strong>.</p></li><li><p>Proven ability to manage and convert marketing-generated leads into <strong>confirmed appointments and direct sales</strong>.</p></li><li><p>Strong commercial mindset with a clear focus on <strong>sales conversion and revenue generation</strong>.</p></li><li><p>Experience developing strategies to increase sales across different <strong>clinical service lines</strong>.</p></li><li><p>Strong understanding of <strong>cash business generation</strong>, with the ability to maximize cash-based revenue.</p></li><li><p>Experience in managing and improving <strong>Call Center KPIs and performance metrics</strong>.</p></li><li><p>Strong experience in team coaching, training, performance management, and staff realignment based on performance analysis.</p></li><li><p>Ability to manage workforce scheduling and resource allocation across multiple shifts.</p></li><li><p>Strong customer service and complaint-resolution skills, including handling escalated and VIP clients.</p></li><li><p>Ability to work closely with <strong>executive and clinical teams</strong> and maintain strong cross-functional alignment.</p></li><li><p>Ability to work in a high-engagement, results-driven environment and provide regular performance reports to senior management.</p></li><li><p>Flexibility to meet operational requirements, including managing operations across extended working hours and, when required, remotely.</p></li></ul><p></p>

We're Hiring!!<br>We are hiring Call Center Agents<br><br>Join one of the largest banks in Egypt and kick-start your career in the banking sector.<br><br> Location: Smart Village, ( October City)<br>⸻<br>What we offer:<br>• Gross Salary 10,500 <br> • Attractive incentives and profit sharing <br>• Rotational shifts with 2 days off per week <br>• Transportation provided ( Door to door for Females)<br>• Medical &amp; social insurance<br>• Paid training provided<br>⸻<br>Who can apply:<br>• Fresh graduates are welcome to apply<br>• Very good to excellent English level<br>• Bachelor’s degree in any field<br>• Strong communication and interpersonal skills<br>⸻<br> To Apply: <br>Send your cv by this email: <br>Souhilla.osama@go-partners.com <br>OR<br>Send your CV via WhatsApp 01034495334 and mention “Call center ”<br><br>#CIB #BankingJobs #BankSector #HR #FreshGraduates #CustomerService #CallCenter #EnglishAccounts #CareerOpportunity #CairoJobs #Banking #ApplyNow #JobsInEgypt #Hiring

<p><strong>Company Description</strong> e&amp; CX Solutions Egypt, part of the etisalat CX Solutions family, focuses on creating outstanding customer experiences that drive measurable business results. The company brings together clear strategic thinking, specialized resources, and a disciplined methodology to deliver precise, reliable outcomes for its partners. By prioritizing digital interactions that foster strong customer relationships, e&amp; CX Solutions Egypt helps organizations turn customer experience visions into reality. Joining the team means contributing to meaningful customer journeys and supporting organizations in achieving exceptional performance through exceptional service.</p><p><strong>Role Description</strong> The Call Agent (B2 solid) is a full-time, on-site role based in El Maadi El Gadida, responsible for handling inbound and outbound customer calls in a professional and efficient manner. Day-to-day tasks include responding to customer inquiries, resolving issues, providing accurate information about products and services, and documenting interactions in company systems. The role involves following established scripts and guidelines, meeting performance targets such as call handling time and customer satisfaction, and escalating complex cases to the appropriate team when needed. Call Agents are expected to maintain a courteous tone, adhere to quality standards, and collaborate with colleagues and supervisors to ensure a consistent, high-quality customer experience.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Strong verbal communication skills in English at a minimum B2 level, with clear pronunciation and active listening abilities.</li><li>Customer service and problem-solving skills, including empathy, patience, and the ability to manage challenging conversations.</li><li>Basic computer literacy and ability to work with call center systems, CRM tools, and data entry applications.</li><li>Time management and organizational skills to handle high call volumes while maintaining accuracy and quality.</li><li>Ability to work on-site in El Maadi El Gadida, with flexibility to work shifts, weekends, and holidays as required.</li><li>Previous experience in a call center or customer support environment is an advantage.</li><li>High school diploma or equivalent; a college degree is a plus.</li><li>Professional attitude, resilience under pressure, and willingness to learn and follow coaching and feedback.</li></ul>

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) service provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company supports government and commercial clients in 10 languages through inbound, outbound, back-office, helpdesk, recruitment process outsourcing, infrastructure management, and social media analysis services. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities across locations. The organization is consistently recognized by IAOP, INSIGHTS Middle East, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, impact sourcing, CSR, sustainability, and DEI. Xceed is certified in COPC, multiple ISO standards, and information security, demonstrating strong commitment to quality, business continuity, and a responsible work environment.<br>Role Description The call center Quality Monitoring Specialist B1+ is a full-time, on-site role based in Cairo. The specialist is responsible for monitoring customer interactions across contact center channels, evaluating agent performance, and ensuring adherence to quality standards and procedures. Daily tasks include reviewing recorded calls, chats, and emails, documenting findings in quality reports, and providing clear, constructive feedback to enhance customer experience. The role involves identifying trends and recurring issues, recommending process improvements, and collaborating with team leaders and training staff to address performance gaps. The specialist also contributes to calibration sessions, supports compliance with internal policies and external guidelines, and helps maintain consistent service levels across the operation.<br>Qualifications<br> <br>Strong skills in Customer Support and Customer Service, with a focus on quality, empathy, and problem resolution. Effective Communication abilities, including clear verbal and written feedback and active listening. Experience working in Contact Centers, with understanding of call center workflows, KPIs, and quality standards. Good Computer Literacy, including proficiency in MS Office, quality monitoring tools, and CRM or contact center platforms. B1+ or higher proficiency in relevant working language(s), with the ability to analyze and evaluate customer interactions accurately. Attention to detail, analytical thinking, and ability to interpret performance data and quality metrics. Ability to work on-site in Cairo, collaborate within diverse teams, and adapt to fast-paced operational environments. Previous experience in quality assurance, coaching, or call center operations is an advantage; relevant education in business, communications, or a related field is preferred.

Company Description Vocal Bridge is a growing customer engagement company focused on delivering high-quality telesales and support services across diverse industries. The organization emphasizes clear communication, ethical sales practices, and strong, long-term relationships with clients and customers. Team members work in a structured, performance-oriented environment with opportunities to learn, develop, and advance in their careers. Vocal Bridge values professionalism, collaboration, and reliability, encouraging employees to contribute ideas that improve processes and customer experience. Role Description The Telesales Agent role at Vocal Bridge is a full-time, on-site position based in Nasr City. In this role, the agent contacts potential and existing customers by phone to promote products or services, explain features and benefits, and handle objections in a clear and respectful manner. Daily tasks include following scripts and sales guidelines, updating customer records in the system, and meeting individual and team sales targets. The agent responds to inbound inquiries, performs outbound calls, and ensures that each interaction reflects the company’s service standards. Collaboration with supervisors and colleagues to share feedback, attend training sessions, and improve sales techniques is an ongoing part of the role. Qualifications Strong communication and active listening skills, with clear and confident phone presence. Customer service and sales abilities, including negotiation, objection handling, and closing techniques. Basic computer proficiency and ability to work with CRM or call center software and data entry tools. Ability to follow structured processes, adhere to scripts, and comply with company policies and regulations. Previous experience in telesales, call centers, or customer-facing roles is preferred but not mandatory. Consistent reliability, time management skills, and the ability to work in a target-driven environment. High school diploma or equivalent; additional training in sales or customer service is an advantage. Fluency in spoken and written English and/or local language, depending on campaign requirements.

<p><strong>Occupation Description</strong></p><p>The Call Centre Executive is responsible for managing all inbound and outbound calls promptly and professionally, following call center “scripts” when handling different topics and identifying customers’ needs, clarifying information, researching every issue, and providing solutions. Also, he/she should suggest new ideas and follow up on the customer’s suggestions with their team leaders to maintain and enhance City Edge Developments’ image.</p><p><br></p><p><strong>Job Scope</strong></p><ul><li>Put customer needs first, be energetic, and provide first-call resolution (FCR) to all the customers.</li><li>Act as the first point of contact to handle and resolve customer inquiries with accurate information.</li><li>Evaluate customers' problems and provide logical lasting solutions.</li><li>Identify and escalate issues appropriately and ensure a timely response.</li><li>Work on CSAT outbound &amp; CED APP tasks.</li><li>Educate customers on procedures, and processes to ensure the interaction is valuable to the customer.</li><li>Ensure escalations are followed up within the specified timeline.</li><li>Build customer loyalty by following up on customer calls, and going the extra mile for each customer to connect with them.</li><li>Enhance the customer experience by providing sales information assistance, through applying up/cross-selling, sales techniques; generate customer interest in the services or products offered by the company.</li><li>Follow schedule adherence as per business requirements.</li><li>Work effectively within the team and contribute to a healthy team-oriented environment.</li><li>Completes assigned tasks within given deadlines.</li><li>Document all call information according to standard operating procedures.</li></ul><p><br></p><p><strong>Education and Most Common Work Experience Requested:</strong></p><ul><li>Bachelor’s degree in Business or a relevant field.</li><li>1+ years of related experience, preferably in real estate.</li></ul><p><br></p>

Company Description Xceed is a leading multilingual Business Process Outsourcing (BPO) provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations. The company manages outsourcing agreements for key government and commercial clients across 10 languages, delivering services such as inbound and outbound support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. Xceed has operational sites in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering diverse career opportunities in multiple locations. The organization is consistently recognized by IAOP, INSIGHTS Middle East Call Centre & CX Awards, Gulf Sustainability Awards, ICXA, IBXA, and Global ESG Awards for excellence in outsourcing, impact sourcing, sustainability, and diversity, equity, and inclusion. Xceed also maintains high-quality standards through multiple international certifications, including COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, demonstrating its commitment to operational excellence and employee well-being. Role Description The Quality Monitoring Specialist – English Speakers is a full-time, on-site role based in Cairo. This role is responsible for monitoring and evaluating customer interactions (calls, chats, emails) to ensure adherence to quality standards, internal procedures, and client requirements. The specialist will analyze performance trends, identify areas for improvement, and provide clear, constructive feedback to customer service teams and supervisors. Day-to-day tasks include conducting regular audits, documenting findings, preparing quality reports, and contributing to coaching sessions to enhance customer experience and operational performance. The role also involves collaborating with operations, training, and management teams to refine quality frameworks, support calibration sessions, and help implement process improvements.<br>Job Requirement:<br>-Call center experience in telecommunication field (Vodafone – Orange – EX WE- Vodafone UK- AT&T - etc.<br>-Experience as a Quality Analyst is 6 months <br>- Excellent in the English language.

<p> The Technical sales specialist will serve as the primary point of contact for prospective students conducting assessments, recommending suitable programs, providing guidance throughout the enrollment process, and contributing to the academy s growth objectives. <br> </p> Responsibilities <ul> <li>Conduct accurate English-level assessments for prospective students.</li> <li>Recommend appropriate academic programs based on individual needs and goals.</li> <li>Guide and support clients throughout the enrollment journey.</li> <li>Achieve monthly targets and maintain organized client data.</li> <li>Communicate professionally through chat, email, and Zoom meetings.</li> </ul> Requirements <ul> <li>Bachelor's Degree of related field</li> <li>Excellent command of the English language (spoken and written)</li> <li>Proven experience in call center english accounts</li> </ul> Work conditions <ul> <li>Location: Alexandria</li> <li>Employment Type: Full-time/ onsite/fixed working hours</li> </ul><p><strong>Desired Candidate Profile</strong></p><ul> <li>Bachelor's Degree of related field</li> <li>Excellent command of the English language (spoken and written)</li> <li>Proven experience in call center english accounts</li> </ul>

<p>Evaluate &amp; monitor inbound calls, outbound sales calls, social media chatting &amp; Booths transactions Identify gaps in sales skills, soft skills &amp; sales techniques Conduct needed coaching sessions with agents Ensure adherence to compliance and quality standard Very good listening , analytical and communication skills &amp; coaching skills Prepare weekly reports and quality plans for improvement Experience at least 3 years in call center. Leading teams before at least 2 years in a higher position to lead the outsourcing vendors Coaching skills Very good communication skills</p><p><strong>Desired Candidate Profile</strong></p><p>Very good listening , analytical and communication skills &amp; coaching skills Experience at least 3 years in call center. Leading teams before at least 2 years in a higher position to lead the outsourcing vendors Coaching skills Very good communication skills</p>