Call Center Jobs in Egypt

<strong>Job Summary<br><br></strong><strong>Call Center Agent </strong>is responsible for providing excellent customer service by responding to inquiries, resolving issues, and offering assistance in a timely and professional manner. The agent will manage both inbound and outbound calls, ensuring customer satisfaction while adhering to company policies and procedures.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Answer inbound customer calls promptly, addressing inquiries, complaints, and service requests.</li><li>Provide clear and accurate information about company products, services, and policies.</li><li>Resolve customer issues or concerns, escalating complex issues to supervisors when necessary.</li><li>Document customer interactions and feedback in the company’s CRM system.</li><li>Meet call handling and customer satisfaction targets.</li><li>Follow company guidelines for call scripts, ensuring consistent service quality.</li><li>Assist with outbound calls for customer surveys, follow-ups, and promotions.<br><br></li></ul><strong>Required Qualifications<br><br></strong><ul><li> 1+ years of experience in call center or customer service.<br><br></li></ul><strong>Preferred Qualifications<br><br></strong><ul><li>Fluent in English, with written and verbal communication skills.<br><br></li></ul><strong>Skills And Competencies<br><br></strong><ul><li>Good communication and interpersonal skills.</li><li>Basic understanding of debt collection processes.</li><li>Ability to work well under pressure and meet deadlines.</li><li>Strong organizational skills and attention to detail.<br><br></li></ul><strong>Education and Certifications<br><br></strong><ul><li>Bachelor’s degree in business administration or related field.</li></ul>

<p>e&amp; Cx Solutions is seeking enthusiastic and customer-oriented <strong>Call Center Agents</strong> to join our growing team in Maadi, Cairo. This is an excellent opportunity for individuals passionate about delivering outstanding customer experiences and eager to develop their careers in a dynamic, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage inbound customer interactions with professionalism and empathy</li><li>Provide accurate information and resolve customer inquiries efficiently</li><li>Ensure high levels of customer satisfaction through effective communication</li><li>Meet and exceed established quality standards and performance targets</li></ul><p><br></p><p><strong>Candidate Requirements</strong></p><ul><li>Strong command of English (spoken and written)</li><li>Excellent communication and interpersonal skills</li><li>Ability to thrive in a call center environment</li><li>Positive attitude, adaptability, and eagerness to learn</li><li>Previous experience in customer service or call centers is an advantage</li></ul><p><br></p><p><strong>What We Offer</strong></p><ul><li>Competitive, performance-based incentives</li><li>Comprehensive employee benefits package</li><li>Supportive and professional work environment</li><li>Clear career growth and development pathways</li></ul><p><br></p>

<p>e&amp; Cx Solutions is seeking enthusiastic and customer-oriented <strong>Call Center Agents</strong> to join our growing team in Maadi, Cairo. This is an excellent opportunity for individuals passionate about delivering outstanding customer experiences and eager to develop their careers in a dynamic, fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage inbound customer interactions with professionalism and empathy</li><li>Provide accurate information and resolve customer inquiries efficiently</li><li>Ensure high levels of customer satisfaction through effective communication</li><li>Meet and exceed established quality standards and performance targets</li></ul><p><br></p><p><strong>Candidate Requirements</strong></p><ul><li>Strong command of English (spoken and written)</li><li>Excellent communication and interpersonal skills</li><li>Ability to thrive in a call center environment</li><li>Positive attitude, adaptability, and eagerness to learn</li><li>Previous experience in customer service or call centers is an advantage</li></ul><p><br></p><p><strong>What We Offer</strong></p><ul><li>Competitive, performance-based incentives</li><li>Comprehensive employee benefits package</li><li>Supportive and professional work environment</li><li>Clear career growth and development pathways</li></ul><p><br></p>

<p><strong>Company Description</strong> Innovative Work Solutions is a leading provider of professional outsourcing services focused on smart, flexible, and dedicated solutions for clients worldwide. The company specializes in delivering seamless customer experiences across multiple industries, with a strong emphasis on high-quality call center services. Supported by a visionary team and cutting-edge technology, Innovative Work Solutions helps businesses enhance efficiency and customer satisfaction. Its client-centric approach and commitment to innovation make it a trusted partner for organizations seeking scalable, reliable support. The company values professionalism, adaptability, and excellence in every interaction.</p><p><strong>Role Description</strong> This is a full-time, on-site Recruiter (BPO Experience) role based in Cairo, Egypt. The Recruiter will manage the end-to-end recruitment process for call center and BPO positions, including sourcing candidates, screening resumes, conducting interviews, and coordinating hiring decisions with hiring managers. Daily tasks include posting job ads, maintaining candidate pipelines, updating recruitment databases, and ensuring a positive candidate experience. The role also involves collaborating with operations and HR teams to understand staffing needs, support workforce planning, and contribute to continuous improvement of recruitment practices. The Recruiter is expected to meet hiring targets, adhere to company policies, and uphold high standards of professionalism in all interactions.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Prior experience in recruitment, talent acquisition, or HR within a BPO or call center environment.</li><li>Strong candidate sourcing skills using job boards, social media, networking, and referral programs.</li><li>Proficiency in screening resumes, conducting interviews, and evaluating candidate fit for customer service roles.</li><li>Familiarity with applicant tracking systems (ATS), recruitment software, and basic MS Office tools.</li><li>Excellent communication and interpersonal skills, with the ability to engage candidates and stakeholders effectively.</li><li>Ability to work in a fast-paced environment, manage multiple requisitions, and meet deadlines and hiring targets.</li><li>Understanding of call center operations, performance metrics, and typical BPO role requirements.</li><li>Strong organizational and time-management skills, with attention to detail and accuracy in documentation.</li><li>Ability to work collaboratively in a team and build positive relationships with hiring managers and colleagues.</li><li>Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent practical experience.</li><li>Fluency in English; additional language skills relevant to the region are an advantage.</li><li>Willingness to work on-site in Cairo, Egypt and align with company schedules and operational needs.</li></ul>

Company Description Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multichannel stations and serving government and commercial clients in 10 languages. The company has delivery centers in Egypt, Morocco, Mauritius, the UAE, and Saudi Arabia, offering inbound and outbound contact center services, back office support, recruitment process outsourcing, helpdesk, infrastructure management, and social media analysis. Xceed has received multiple international awards for outsourcing excellence, customer experience, sustainability, CSR, and diversity, equity, and inclusion. The organization is certified against global standards such as COPC, ISO 9001, ISO 14001, ISO 45001, ISO 22301, and ISO/IEC 27001, reflecting strong commitments to quality, business continuity, information security, and a decent work environment. Applicants join a recognized employer that focuses on people development, impact sourcing, and long-term career growth.<br>Role Description The Quality Monitoring Specialist will be responsible for evaluating call center interactions to ensure service quality, adherence to scripts and procedures, and compliance with internal and client standards. Day-to-day tasks include monitoring live and recorded calls, scoring performance, identifying areas for improvement, and preparing clear reports and dashboards for operations and management. The specialist will provide constructive feedback and coaching insights to team leaders, support calibration sessions to align quality standards, and contribute to continuous improvement initiatives across the contact center. The role requires regular collaboration with supervisors, trainers, and support functions to enhance customer experience and operational effectiveness. This is a full-time, on-site role based in Cairo.<br>Qualifications<br> <br>Candidates should possess strong Analytical Skills to interpret performance data, identify trends, and recommend actionable improvements. Candidates should possess Quality Control and Quality Assurance skills to monitor interactions, ensure adherence to standards, and maintain consistent service levels. Candidates should possess Quality Auditing skills to conduct structured reviews, document findings, and support internal and external compliance requirements. Candidates should possess excellent Communication skills to deliver clear feedback, collaborate with stakeholders, and prepare concise reports and presentations. B2 or higher English level (spoken and written), with the ability to understand and assess calls in English. Previous experience in call center quality monitoring, customer service, or contact center operations is highly beneficial. Proficiency with call monitoring tools, quality evaluation systems, and basic office applications (e.g., Excel, Power Point) is an advantage. Attention to detail, objectivity in evaluation, and the ability to work in a fast-paced, target-driven environment. Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.

Key Result Areas<br>- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br><br>Operating Environment, Framework and Boundaries, Working Relationships- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br><br><br>Problem Solving<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br><br><br>Decision Making Authority &amp; Responsibility<br><br>- Limited to certain functions which enable on-the-spot problem resolution.<br><br><br>Knowledge, Skills and Experience<br><br>- 1-3 contact center experience<br><br>- University Graduate (preferably with some finance / banking or maths component).<br><br>- Arabic and English .<br><br>- Very customer focused.<br><br>- Computer literate<br><br>- Excellent communication skills<br><br>- Strong listening skills.

- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br><br>Operating Environment, Framework and Boundaries, Working Relationships- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br><br><br>Problem Solving<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br><br><br>Decision Making Authority &amp; Responsibility<br><br>- Limited to certain functions which enable on-the-spot problem resolution.<br><br><br>Knowledge, Skills and Experience<br><br>- 1-3 contact center experience<br><br>- University Graduate (preferably with some finance / banking or maths component).<br><br>- Arabic and English .<br><br>- Very customer focused.<br><br>- Computer literate<br><br>- Excellent communication skills<br><br>- Strong listening skills.

- Interact with customers over the phone to understand their banking needs.<br><br>- Provide excellent customer service to achieve customer loyalty.<br><br>- Resolve problems over the telephone on the spot.<br><br>- Convert sales opportunities to meet financial targets.<br><br>- Clarify and explain procedures and products over the telephone.<br><br>- Capture and report customer feedback towards continual product development.<br><br>- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br><br>Operating Environment, Framework and Boundaries, Working Relationships- Operates in a Call Centre environment where the interface with customers is over the telephone.<br><br>- Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.<br><br><br><br>Problem Solving<br>- Mostly related to explaining procedures or providing information regarding retail banking products.<br><br>- Also involves root cause analysis and reversals of charges and fees when necessary.<br><br><br>Decision Making Authority &amp; Responsibility<br><br>- Limited to certain functions which enable on-the-spot problem resolution.<br><br><br>Knowledge, Skills and Experience<br><br>- 1-3 contact center experience<br><br>- University Graduate (preferably with some finance / banking or maths component).<br><br>- Arabic and English .<br><br>- Very customer focused.<br><br>- Computer literate<br><br>- Excellent communication skills<br><br>- Strong listening skills.

<strong>Company Description</strong> TP Cairo EG is part of a global customer experience and business process outsourcing group that supports leading brands across multiple industries, including insurance. The Cairo site provides multilingual contact center services, combining local talent with international standards of performance and compliance. Team members work in a structured, technology-enabled environment designed to support high-quality customer interactions. The company emphasizes professional development, clear performance metrics, and a collaborative culture. Joining TP Cairo EG offers exposure to international customers and established operational processes.<br><strong>Role Description</strong> This is a full-time, on-site role based in Cairo for an Insurance Call Center Agent I (English B2–C1). The agent responds to inbound and outbound calls from insurance customers, providing information about policies, coverage, claims, and billing in clear and accurate English. Daily tasks include handling inquiries, updating customer records in the system, documenting interactions, and following defined procedures and compliance guidelines. The role involves resolving issues, escalating complex cases when necessary, and maintaining service levels and quality standards. The agent collaborates with supervisors and teammates, participates in coaching sessions, and adheres to schedule, performance, and confidentiality requirements.<br><strong>Qualifications<br></strong> <ul><li>Customer service and support skills: ability to work effectively in a Customer Service Representative capacity, focusing on Customer Satisfaction and structured Customer Support.</li><li>Interpersonal and communication skills: strong Interpersonal Skills, clear and polite phone communication, and the ability to adapt to different customer needs and situations.</li><li>Technical and computer skills: solid Computer Literacy, including working with call center tools, CRM systems, and basic office applications.</li><li>Language proficiency: English language level B2–C1, with strong listening, speaking, and writing skills suitable for insurance-related conversations.</li><li>Professional attributes: reliability in following procedures, attention to detail, problem-solving mindset, and ability to work in a fast-paced, target-driven environment.</li><li>Education and experience: high school diploma or equivalent required; previous call center or customer service experience, especially in insurance or financial services, is an advantage.</li><li>Availability: willingness to work full-time, on-site in Cairo, including shifts, weekends, or holidays as needed.</li></ul>

<strong>Company Description</strong> TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In the AI era, the company has evolved to become more modern, agile, and innovative while maintaining its commitment to high-quality customer experience. TP combines intelligent technology with human empathy to support clients across diverse industries and markets. The organization focuses on future-proof solutions that help businesses adapt and thrive in a rapidly changing digital landscape. Team members join a dynamic environment that values adaptability, professionalism, and continuous improvement.<br><strong>Role Description</strong> This is a full-time, on-site role based in New Cairo, supporting the American market in an English Call Center (B2) capacity. The role involves handling inbound and outbound customer interactions in English, addressing inquiries, resolving issues, and providing accurate information in a professional manner. The team member will follow established procedures, use multiple systems to document and manage cases, and adhere to performance and quality standards. Daily responsibilities include active listening, clear communication, problem-solving, and maintaining a positive, customer-focused attitude. The role may also involve coordinating with other departments, participating in training sessions, and contributing feedback to improve processes and customer satisfaction.<br><strong>Qualifications<br></strong> <ul><li>Strong communication and customer service skills, with the ability to interact clearly and professionally in English (minimum B2 level).</li><li>Experience or aptitude in English teaching, training, or coaching to support continuous improvement in language and service quality.</li><li>Competence in translation or interpreting English when needed to clarify customer needs or internal information.</li><li>Proficiency in basic computer use, CRM systems, and call center tools, with the ability to learn new applications quickly.</li><li>Demonstrated problem-solving abilities, attention to detail, and resilience in handling challenging customer situations.</li><li>Flexibility to work in shifts, including evenings, weekends, or holidays as required by the business.</li><li>Previous experience in a call center, contact center, or customer-facing role is an advantage.</li><li>High school diploma or equivalent required; post-secondary education in languages, communication, or related fields is a plus.</li></ul>

<p><strong>MedNet Egypt</strong> is one of the leading managed care service organizations that caters to healthcare needs. We are looking for a skilled <strong>Team Leader – Call Center </strong>who will be responsible for supervising, leading, and guiding the team to deliver an exceptional customer experience. The primary focus will be maintaining high service standards, driving team performance, and fostering a positive work environment. </p><p><br></p><p><strong>Your Job:</strong></p><p><br></p><ul><li><strong>Support department management</strong> by aligning team objectives with organizational goals and recommending improvements in staffing, training, and processes.</li><li><strong>Lead and supervise customer service representatives</strong>, providing coaching, guidance, and daily operational support.</li><li><strong>Set and monitor KPIs</strong>, goals, productivity, attendance, leave management, and schedule adherence.</li><li><strong>Conduct regular team meetings</strong> to communicate updates, address challenges, and provide performance feedback.</li><li><strong>Handle escalations and operational overflow</strong>, supporting agents with complex cases and taking calls when required.</li><li><strong>Track and analyze performance metrics</strong> such as AHT, First Call Resolution, quality scores, and customer satisfaction to improve outcomes.</li><li><strong>Prepare performance reports and insights</strong> for management, recommending action plans and process enhancements.</li><li><strong>Maintain quality standards</strong> through call monitoring, coaching, quality assurance initiatives, and compliance with company policies.</li><li><strong>Resolve complex customer issues and complaints</strong>, ensuring timely, professional, and SLA-compliant resolutions.</li><li><strong>Drive continuous process improvement</strong> by optimizing workflows, collaborating across departments, and participating in customer experience initiatives.</li><li><strong>Develop and grow team capabilities</strong> through training, performance evaluations, mentoring, succession planning, and onboarding of new employees.</li><li><strong>Manage customer service operations and governance</strong>, including SOP development, policy implementation, complaint escalation management, stakeholder collaboration, and fostering a positive, engaged team environment.</li></ul><p><br></p><p><strong>Your Profile</strong></p><p><br></p><ul><li>Minimum of 3-5 years of previous experience in a customer service and/or contact center or call center environment, with a proven track record in a leadership or supervisory role.</li><li>Proficient English verbal and written communication skills.</li><li>Strong problem-solving and critical thinking skills</li><li>Customer focus, Adaptability, and Flexibility</li><li>Service and Product Knowledge</li><li>Time management and multitasking</li><li>Teamwork and Collaboration</li><li>Proficiency in using customer service software and systems.</li></ul><p><br></p>

<strong>Company Description</strong> Hexaware Technologies is a global technology and business process services company with over 31,600 team members and offices in 28 countries. The company partners with enterprises worldwide to drive digital transformation at scale and speed. Hexaware emphasizes a people-first culture, promoting diversity, inclusion, and continuous learning through strong development programs. Team members are encouraged to innovate and contribute to the company’s vision of becoming the world’s most loved digital transformation partner. Applicants can expect a dynamic environment where technology is used to positively impact businesses and lives.<br><strong>Role Description</strong> The Call Center Specialist (French Speaker) is a full-time, on-site role based in Qesm El Maadi. In this position, the specialist will handle inbound and outbound customer calls in French, respond to inquiries, and provide accurate information about products, services, and processes. Daily tasks include resolving customer issues, documenting interactions in the system, escalating complex cases when necessary, and following established call center procedures. The role also involves maintaining high service quality standards, meeting performance targets, and collaborating with team members and supervisors to improve customer experiences. The specialist is expected to adhere to company policies, schedules, and compliance requirements while representing Hexaware in a professional and customer-focused manner.<br><strong>Qualifications<br></strong> <ul><li>Strong customer-facing skills, including Customer Support and Customer Service abilities, with a focus on empathy, problem-solving, and satisfaction.</li><li>Excellent Communication skills in French (oral and written), with good listening abilities and clear, professional interaction style.</li><li>Experience working in Contact Centers or similar environments, with understanding of call handling procedures, performance metrics, and service standards.</li><li>Solid Computer Literacy, including proficiency with CRM or ticketing systems, email, and basic office applications.</li><li>Previous experience in a call center, customer support, or service-oriented role is an advantage.</li><li>Ability to work on-site in Qesm El Maadi and manage rotating shifts if required.</li><li>Strong attention to detail, time management skills, and the ability to work both independently and within a team.</li><li>Relevant diploma or bachelor’s degree in business, communications, or a related field is preferred.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>Jadeer</strong> is hiring a <strong>Call Center Agent</strong> on behalf of one of our clients based in <strong>Heliopolis, Cairo, Egypt</strong>.</span></p><br><p><span>Our client is an international Business Process Outsourcing (BPO) company established in 2017, with operations in the United States, Egypt, and Kosovo. The company specializes in customer service, sales, technical support, and back-office solutions, helping businesses enhance operational efficiency and deliver exceptional customer experiences.</span></p><br><span>Key Responsibilities</span><ul><li><p><span>Handle inbound and outbound customer calls professionally and efficiently.</span></p><br></li><li><p><span>Respond to customer inquiries regarding accounts, transactions, payment plans, and technical issues.</span></p><br></li><li><p><span>Resolve customer complaints while maintaining high service quality standards.</span></p><br></li><li><p><span>Accurately document customer interactions and update CRM systems.</span></p><br></li><li><p><span>Escalate complex issues to relevant departments and follow up to ensure resolution.</span></p><br></li><li><p><span>Meet assigned performance targets and KPIs, including call quality, customer satisfaction, and resolution rates.</span></p><br></li><li><p><span>Maintain up-to-date knowledge of company products, services, and policies.</span></p><br></li><li><p><span>Collaborate with team members to improve customer experience and service delivery.</span></p><br></li></ul><span>Qualifications &amp;amp; Requirements</span><ul><li><p><span><strong>English proficiency at C1 level is mandatory</strong>, with excellent verbal communication skills in Arabic.</span></p><br></li><li><p><span><strong>1–2 years of experience</strong> in customer service, call center, or contact center roles is preferred.</span></p><br></li><li><p><span>Experience in fintech, banking, or e-commerce is an advantage.</span></p><br></li><li><p><span>Graduates, undergraduates, and gap-year candidates may apply, subject to schedule availability.</span></p><br></li><li><p><span>Strong communication, problem-solving, and customer-handling skills.</span></p><br></li><li><p><span>Basic computer proficiency; experience with CRM systems is preferred.</span></p><br></li><li><p><span>Ability to handle high call volumes and work efficiently under pressure.</span></p><br></li><li><p><span>Willingness to work <strong>fully on-site in Heliopolis, Cairo</strong>.</span></p><br></li><li><p><span>Flexibility to work rotational shifts, including weekends and public holidays when required.</span></p><br></li></ul><span>Work Location &amp;amp; Arrangement</span><ul><li><p><span><strong>Location:</strong> Heliopolis, Cairo, Egypt.</span></p><br></li><li><p><span><strong>Work Model:</strong> Fully On-site.</span></p><br></li><li><p><span><strong>Working Hours:</strong> Rotational Shifts.</span></p><br></li></ul><span>Why Join?</span><p><span>This is an opportunity to develop your career within an international BPO environment, gain valuable customer service experience, and work with a team focused on professional development, operational excellence, and customer satisfaction.</span></p><br><p><span><strong>If you have excellent English communication skills and are passionate about delivering outstanding customer experiences, we encourage you to apply!</strong></span></p><br> </div>

<strong>Company Description</strong> Innovative Work Solutions is a leading provider of professional outsourcing services, focused on delivering smart, flexible, and dedicated solutions to businesses worldwide. The company specializes in creating seamless customer experiences across diverse industries through high-quality call center services. A visionary team, advanced technology, and a strong client-centric approach drive the organization’s reputation as a trusted partner for scalable customer support. Innovative Work Solutions is committed to redefining flexibility, professionalism, and excellence in every interaction. Team members join a dynamic environment that values innovation, performance, and long-term client success.<br><strong>Role Description</strong> This is a full-time, on-site role based in Cairo, working within a call center and customer support environment. The role involves handling inbound and outbound calls, responding to customer inquiries, and providing accurate information in a clear and professional manner. Responsibilities include documenting customer interactions, following established workflows, and escalating complex issues to the appropriate teams when necessary. Team members are expected to meet performance targets, adhere to quality and compliance standards, and contribute to a positive, collaborative work culture. The role may also involve using various software tools to track cases, update records, and support reporting and continuous improvement efforts.<br><strong>Qualifications<br></strong> <ul><li>Strong customer service orientation, with the ability to handle calls professionally and maintain a positive, solution-focused attitude.</li><li>Effective verbal and written communication skills in English; additional language skills are an advantage.</li><li>Comfort with using computers and call center software, including CRM systems and basic productivity tools.</li><li>Ability to work in a structured environment, follow processes and scripts, and adapt to changing client requirements.</li><li>Demonstrated reliability, time management, and the capacity to work shifts, including evenings or weekends if needed.</li><li>Previous experience in call centers, customer support, or outsourcing environments is preferred but not strictly required.</li><li>High school diploma or equivalent required; post-secondary education in business, communication, or a related field is a plus.</li><li>Commitment to teamwork, respectful collaboration, and maintaining an inclusive, non-discriminatory workplace.</li></ul>

<strong>Company Description</strong> TP Group, formerly known as Teleperformance, is a long-established leader in digital business services with nearly 47 years of industry experience. The company has evolved to meet the demands of the AI era, combining advanced technology with a strong focus on human-centered customer support. TP positions itself as modern, agile, and empathetic, delivering intelligent, future-ready solutions to global clients. Team members join a company committed to innovation, continuous improvement, and high-quality service in every customer interaction.<br><strong>Role Description</strong> This full-time Call Centre Agent (B2/C1) | Grads role is an on-site position based in New Cairo. The agent will handle inbound and outbound customer calls, respond to inquiries, and provide accurate information and support in line with company policies and procedures. Daily tasks include resolving customer issues, documenting interactions in the system, and following up on pending requests to ensure timely solutions. The role also involves meeting performance targets for call quality, response time, and customer satisfaction, while maintaining a professional and empathetic communication style. Agents will collaborate with team leaders and colleagues, participate in training, and contribute to a positive and efficient contact center environment.<br><strong>Qualifications<br></strong> <ul><li>Strong verbal and written communication skills in English at B2/C1 level, with clear, professional telephone etiquette.</li><li>Customer service mindset, including active listening, empathy, and problem-solving abilities in high-volume call environments.</li><li>Basic computer literacy, with the ability to navigate multiple systems, update records, and handle data accurately and securely.</li><li>Time management and organizational skills to handle multiple tasks, prioritize effectively, and meet performance targets.</li><li>Ability to work on-site in New Cairo on a full-time schedule, demonstrating reliability, adaptability, and teamwork.</li><li>Recent graduate or equivalent level of education; prior call center or customer service experience is an advantage but not mandatory.</li><li>Willingness to participate in ongoing training, adapt to new tools and procedures, and uphold company policies and ethical standards.</li></ul>

Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLECustomer Service Coordinator | MAF Properties | Shopping malls.<br>ROLE SUMMARYThe position is mainly responsible for the day to day smooth operations of the Customer Service Information Desk or booth ensuring that all customer service related activities is carried out in accordance with the prescribed policies and guidelines and the services provided are of the highest level standards to ensure a pleasant customer experience.<br>ROLE PROFILEMaintain a thorough knowledge of the assigned shopping malls operating assets, facilities, stores/locations, mall layout and any on-going or upcoming promotional activities. Ensure smooth day to day operations of the Customer Service Information Desk / Booths under the direction and guidance of Supervisor / Manager Customer Service and in accordance with the established Customer Service guidelines. Display a high level of personal grooming and perform duties in official attire at the work place in accordance with the company’s established grooming / professional attire standards to promote Majid Al Futtaim Properties’ image. Assist the visitors / customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person). Perform “meet and greet” duties for tour related groups, educational institutions etc., visiting the assigned Shopping Centre and assist them during Mall tour when required. Responsible for efficient handling of all routine /minor customer complaints / enquiries on a daily basis. Ensure that all customer complaints / queries are being handled with the utmost courtesy and professionalism. Handle all retail related complaints received from tenants and inform the relevant security, maintenance and other concerned Shopping malls departments immediately. Ensure that all tenant related complaints are addressed on a timely basis. Responsible for efficient handling of the merchandise and services sold at the booth, including maintaining accurate inventory levels and strictly following all related Shopping Malls Business Unit Finance procedures.<br>REQUIREMENTSBachelor's degree in Business Administration or any relevant field.1 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry. Very Good English level. Excellent communication and problem solving skills.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.

<p>Call Center Agent - Tanis</p><p>Location: Alexandria, Azarita</p><p>Experience: All Levels Welcome</p><p>Salary: up tp 25k</p><p><br></p><p>About the Role</p><p>Join Tanis, a leading Egypt-based BPO provider serving international clients across the US and UK markets. We're looking for energetic Call Center Agents to guide customers through our services and deliver exceptional support.</p><p><br></p><p>What You'll Do</p><p>•Engage customers through outbound and inbound calls</p><p>•Guide customers through our service offerings</p><p>•Build positive customer relationships</p><p>•Maintain accurate call records and documentation</p><p>•Continuously improve through training and feedback</p><p><br></p><p>What We're Looking For</p><p>•Strong communication and listening skills</p><p>•Empathy, patience, and problem-solving abilities</p><p>•Adaptability and reliability</p><p>•All experience levels and English proficiency levels welcome</p><p>•Positive attitude and willingness to learn</p><p><br></p><p>Why Join Us</p><p><br></p><p>•Start on-site in Alexandria with remote work opportunities after proven performance</p><p>•Work with a growing team of 150+ agents</p><p>•Professional development and continuous training</p><p>•Be part of a company with "Local Voice, Global Impact"</p><p><br></p><p>Ready to make an impact? Apply now!</p><p>or send an email to recruitment@tanis-eg.com or send us a DM</p>

Summary of Position: Is responsible for inputting data from multiple sources into a database, ensuring that all necessary data is entered and maintained. Must also verify and edit data on a regular basis to ensure that all information in the database is accurate and complete. Assists patients with a specific medication prescribed by their physician. They assist the patients by organizing and scheduling services offered by the patient support program according to the time zone of the patient. Accountabilities:• Perform an in-depth review of multiple data files from internal and externalsources for select Patient Support Programs (PSP).• Review information to identify pertinent information• Accurately enter data into corresponding fields within the designated software• Verify and correct data entry errors• Inform appropriate parties regarding errors encountered• Identify possible Adverse events within data files.• Prepare an Adverse Event Report corresponding to every identified Adverse Event.• Review quality of report with great attention to detail and submit the AE reportsto local Patient Safety department.• Reconcile case number provided by Patient Safety Department.• Continuously ensure compliance with Novartis Global and local procedures,national and international regulations, standards and guidelines for allpharmacovigilance of Novartis products.• Support ongoing projects within PSP Team.• Manage and organize records and files• Fulfill other duties as required.<br>Competencies:• Ability to work in cross-functional team.• A sense of responsibility, speed in execution and initiative• Computer skills (Word/Excel).• Ability to respond diplomatically and professional to internal/external clients.• Discretion, maturity, flexibility and sound judgement.• Ability to manage deadlines.• Good communication skills, autonomy and the ability to set priorities<br>Qualifications Junior • College degree or equivalent. • Upper Intermediate English • Minimum of 1-2 years of call center experience. • Minimum 1 year of PSP or relevant experience. Qualifications Intermediate:• College degree or equivalent.• Upper Intermediate English• Minimum of 2-3 years of call center experience.• Minimum 2-3 year of PSP or relevant experience.<br>Qualifications Senior:• College degree or equivalent.• Upper Intermediate English.• Minimum of 3+ years of call center experience.• Minimum 3+ year of PSP or relevant experience.<br>Working Conditions and / or Job Requirements:• Must possess ability to use standard office equipment, including a computer(finite movements such as typing and other office functions)• Requires mental stamina to maintain attention to detail despite interruptions,and vision to read printed materials and a computer screen<br>Direct Reports:• None

<p> <strong>We’re Hiring! | Call Center Representatives – Egypt </strong></p><p>SenServ is expanding, and we’re looking for fluent speakers of the following languages to join our team in Egypt!</p><p> <strong>Chinese (Mandarin)</strong></p><p> <strong>Japanese</strong></p><p>✈️ <strong>Exciting Opportunity!</strong></p><ul><li> <strong>End Client:</strong> A leading European airline company.</li><li> <strong>Highly Competitive Salary Package.</strong></li><li> <strong>Work From Home</strong> after successfully completing the training.</li><li> <strong>Paid Training</strong> to help you get started.</li></ul>Requirements:<p>✅ Excellent spoken communication skills in the required language.</p><p>✅ Fluency in Chinese (Mandarin) or Japanese.</p><p>✅ Very good command of English.</p><p>✅ Strong communication and customer service skills.</p><p>✅ Ability to work in a call center environment.</p><p>✅ Must be based in Egypt.</p><p>⏳ <strong>Hurry up and join our first hiring wave!</strong></p><p><br></p>

<ul><li><p>Supervise and direct the daily workflow of the English customer support team.</p></li><li><p>Monitor calls and interactions to ensure compliance with quality standards and script guidelines.</p></li><li><p>Prepare daily, weekly, and monthly performance reports for management.</p></li><li><p>Analyze team metrics to identify trends, areas of improvement, and operational bottlenecks.</p></li><li><p>Foster a positive, productive, and customer-centric work culture.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Minimum <strong>3 years</strong> of proven experience as a Call Center Team Leader (preferably managing English accounts).</p></li><li><p><strong>Excellent English</strong> command (spoken and written) is mandatory.</p></li><li><p>Bachelor’s degree in any relevant field.</p></li><li><p>Strong proficiency in CRM systems, Call Center metrics/software, and MS Office (Excel &amp; PowerPoint).</p></li><li><p>Exceptional leadership, communication, problem-solving, and conflict-resolution abilities.</p></li></ul><p></p>