EgyBell is hiring a Call Center Representative. Location: 5 th Settlement Requirements: Language: Good command of English (spoken and written) Experience: 1 year of experience Good user of CRM System, Excel, and MS Office Males are preferred Responsibilities : Manage inbound and outbound calls in a timely manner Register customer requests on system, record customers data and coordinate with other division on that regard Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken Follow up tickets until the closure of requests & complaints. Conduct satisfaction surveys and outbound calls campaigns Prepare report of call Center activities Manage clients Emails Kindly send your CV on EMAIL_ADDRESS Required skills
Desired Candidate Profile
1 year of experience
Good user of CRM System, Excel, and MS Office
Males are preferred