Call Center Jobs in Egypt

<strong>Company Description<br><br>"eClerx company<br>""We’re hiring Customer Care Executive for the Inbound US Voice Process<br> Position Details:<br>▪️ Handle inbound customer inquiries and provide exceptional support to US-based customers.<br> Salary:<br>▪️ 21,000 EGP Gross<br>▪️ 15500 net + 2300 night allowance ( 18k granted ) + 3000 KPIS<br> Shifts:<br>▪️ Rotational night &amp; overnight<br> Requirements:<br>▪️ Fluency in English (B2 Level)<br> Location: Technological Park, Maadi"""<br><br><br></strong><strong>Role Description</strong> The Call Center Representative is a full-time, on-site role based in Cairo. In this position, the representative will respond to inbound calls, emails, and messages, providing timely and accurate information about BlackHand’s services and programs. Day-to-day tasks include handling customer inquiries, resolving issues, documenting interactions, and escalating complex cases to the appropriate teams. The role involves maintaining high standards of customer satisfaction, following call scripts and guidelines, and updating customer records in internal systems. The representative will collaborate with colleagues to improve processes, share feedback from customers, and support outreach related to events and platform features.<br><strong>Qualifications<br></strong> <br><ul><strong><li>Strong customer-facing skills, including experience as Customer Service Representatives and in Customer Support.</li><li>Ability to maintain high Customer Satisfaction through clear communication and problem-solving.</li><li>Excellent Interpersonal Skills, including active listening, empathy, and professional communication.</li><li>Solid Computer Literacy, with the ability to work with CRM tools, call center software, and standard office applications.</li><li>Strong spoken and written communication skills in English; additional language abilities are a plus.</li><li>Ability to work on-site in Cairo, manage high call volumes, and stay organized in a fast-paced environment.</li><li>Previous experience in a call center, customer service, or tech-enabled service environment is beneficial.</li><li>High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.</li><li>Proficiency level of English from b1+ to B2</li></strong></ul>

<p><strong>Nexus Tech Support is hiring!</strong></p><p><br></p><ul><li>Role: <strong>Outbound Call Center Agent</strong></li></ul><p><br></p><ul><li>Location: Fifth Settlement, New Cairo, Egypt (On-site)</li></ul><p><br></p><ul><li>Shift: 4:00 PM – 1:00 AM (Fixed Shift)</li></ul><p><br></p><ul><li>Days Off: Saturday &amp; Sunday (Fixed Weekend)</li></ul><p><br></p><ul><li><strong>Key Responsibilities: Conduct</strong> outbound cold calls and follow-ups with international leads/clients.</li><li>Qualify leads, present company solutions, and handle objections effectively.</li><li>Maintain high communication standards, call quality, and meet set performance targets.</li><li>Log all call outcomes and candidate interactions accurately into the CRM.</li></ul><p><br></p><ul><li><strong>Requirements: University</strong> Graduates ONLY (Current undergraduate students will not be accepted).</li><li>Minimum B2 / C1 (Fluent English) with clear pronunciation and solid conversational flow.</li><li>Minimum 6 months to 1+ year of proven experience in Outbound Telesales, Cold Calling, or BPO Call Center.</li></ul><p><br></p><ul><li><strong>Compensation &amp; Benefits: Highly</strong> Competitive Base Salary.</li><li>Quarterly USD Bonus ($) paid every 3 months based on performance.</li><li>Transportation Provided (meeting points across Cairo/Giza).</li><li>Professional, high-growth offshore work environment.</li></ul>

<strong>Company Description</strong> Dial Expert is a performance-driven call center partner focused on helping businesses grow sales and improve customer service without the overhead of building an in-house team. The company provides native English-speaking agents who are trained to handle customers with care and deliver measurable results. Dial Expert operates a professional sales floor built on accountability, performance, and consistent outcomes. By managing hiring, training, culture, and day-to-day operations, Dial Expert enables clients to access high-performing agents, including some of the highest compensated professionals in Egypt’s call center industry. The team works closely with clients to understand their challenges and implement tailored solutions that strengthen customer interactions and revenue generation.<br><strong>Role Description</strong> This full-time remote Sales role is focused on driving revenue growth and enhancing customer experiences for Dial Expert’s clients. The Sales professional will handle inbound and outbound calls, qualify leads, present solutions, and close sales while maintaining high standards of customer care. Daily responsibilities include following up on prospects, managing a structured sales pipeline, and meeting or exceeding performance targets set by the sales floor. The role also involves documenting interactions in CRM systems, collaborating with team members and management on sales strategies, and providing feedback to improve scripts and training materials. The ideal candidate is comfortable working in a results-oriented environment, adheres to established processes, and consistently represents client brands with professionalism.<br><strong>Qualifications<br></strong> <ul><li>Strong Communication skills, including clear spoken and written English and active listening abilities.</li><li>Proven Customer Service capabilities, with experience handling inquiries, resolving issues, and maintaining positive client relationships.</li><li>Demonstrated Sales skills, including lead qualification, objection handling, negotiation, and closing.</li><li>Experience with Training, coaching, or knowledge sharing to support continuous improvement in sales performance.</li><li>Exposure to Sales Management practices such as pipeline tracking, performance metrics, and goal setting is beneficial.</li><li>Comfort working in a remote, technology-enabled environment with CRM and call center tools.</li><li>Results-oriented mindset with the ability to meet targets and adapt to evolving client needs.</li><li>Previous call center, inside sales, or telesales</li></ul>

<ul><li><p><strong>WE’RE HIRING – HR RECRUITER</strong> ????</p></li><li><p>Recruitment is your strength? <strong>We want YOU!</strong></p></li><li><p> <strong>Nasr City</strong></p></li><li><p> <strong>Salary: 10,000 – 14,000 EGP</strong></p></li><li><p> <strong>7–8 Hours Daily</strong></p></li><li><p> <strong>Friday &amp; Saturday Off</strong></p></li></ul><p></p><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Requirements:</strong></p></li><li><p> 6 Months–2 Years HR Experience</p></li><li><p> <strong>Call Center Experience – MUST</strong></p></li><li><p> <strong>Call Center Recruitment Experience – MUST</strong></p></li><li><p> Good–Excellent English</p></li><li><p> Strong Communication &amp; Negotiation Skills</p></li><li><p> Males &amp; Females</p></li></ul><p></p><p></p>

<p><strong>Company:</strong> Leading Call Center for a Fast-Growing Hospitality Chain</p><p><br></p><p>Are you fluent in <strong>Arabic</strong> and looking for an exciting work-from-home opportunity? We’re seeking dedicated <strong>Reservations Call Center Agents</strong> based in <strong>Egypt</strong> to join our team and help customers book their stays with a rapidly growing budget hospitality chain.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><ul><li>Handle a high volume of incoming calls and convert inquiries into bookings.</li><li>Provide detailed information about property locations, availability, rates, and special promotions.</li><li>Assist customers by answering their questions in a professional and friendly manner.</li><li>Work flexible shifts, including nights, as part of a 24/7 team.</li></ul><p><br></p><p><strong>Requirements:</strong></p><p><br></p><ul><li>Fluency in <strong>Arabic</strong> (native level) and proficiency in <strong>English</strong>.</li><li><strong>Work-from-home setup</strong>: high-quality computer, reliable high-speed internet, noise-canceling headset, and power backup.</li><li>Strong multitasking skills and a minimum typing speed of 40 words per minute.</li><li>Excellent attention to detail and accuracy.</li><li>At least <strong>1 year of call center experience</strong>.</li><li>Goal-oriented and customer-focused.</li></ul><p><br></p><p><strong>Working Hours:</strong></p><p><br></p><ul><li>8 hours per day, 6 days a week.</li></ul><p><br></p><p>This is an excellent opportunity for someone who thrives in a fast-paced environment and loves helping customers.</p><p><br></p><p><strong>Apply Now</strong> and start your journey with a growing and dynamic team!</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>LyRise AI AI sells AI automation to professional service firms (law firms, accounting and finance firms, consultancies and other businesses that sell expertise) in the US, the Gulf and Europe. We’re hiring an SDR to open those conversations and book the meetings.</p><p><br></p><p>What you'll do</p><p>- Talk to law firm and finance executives in the US, the Gulf and Europe about AI automation</p><p>- Start conversations, qualify interest and book meetings with our team</p><p><br></p><p>Why this role</p><p>- Remote: no commuting</p><p>- Working hours confirmed at interview: they depend on the markets you cover</p><p>- Real career path: SDR to Account Executive</p><p>- We train you: sales experience helps, but we'll train the right person</p><p>- No reading a script off a screen</p><p><br></p><p>What it pays</p><p>- Basic salary included (amount discussed at interview)</p><p>- Plus $30 commission for every qualified meeting (SQL)</p><p>- No cap. Book more, earn more.</p> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><p>Who we're looking for</p><p>- Strong spoken English C1 (required)</p><p>- Comfortable on cold calls and in conversations with senior people</p><p>- Call centre experience, fresh graduates and people with sales experience are all welcome. Your call centre experience is worth more than a call centre salary.</p><p><br></p><p><br></p><p><br></p><p><br></p></div>

Join our dynamic Sales Call Center team, where you will play a crucial role in driving sales and enhancing customer satisfaction. As a Sales Call Center Representative, you will engage with potential clients, understand their needs, and provide tailored solutions. This is a fantastic opportunity for individuals seeking to kick-start their career in sales within a supportive and growth-oriented environment.<br><strong>RESPONSIBILITIES</strong><ul><li>Initiate outbound calls to prospective clients to promote products and services.</li><li>Respond to inbound inquiries from customers with professionalism and enthusiasm.</li><li>Maintain and update customer records in the CRM system accurately.</li><li>Achieve or exceed daily, weekly, and monthly sales targets and performance metrics.</li><li>Provide exceptional customer service by resolving issues and answering questions in a timely manner.</li><li>Collaborate with team members to share best practices and improve processes.<br><br><br></li></ul><strong>REQUIREMENTS</strong><ul><li>Associate or bachelor's degree preferred.</li><li>Proven experience in sales or customer service, preferably in a call center environment.</li><li>Strong verbal communication skills and a persuasive personality.</li><li>Ability to handle objections and close sales confidently.</li><li>Proficiency in using CRM software and basic computer applications.</li><li>Excellent listening skills and the ability to work well under pressure.<br><br></li></ul>

<p>Plan for earning schedules by which they forecast numbers of inbound calls range received on weekly and monthly basis with certain Approaches directed from regional call center manager. Monitor Earling Schedules successful implementation while it must be sent by 21th from each month to call center operation managers and regional call center manager to be discussed and then utilized across agents dedicated. Also this plan can be measured across historical inbound calls per intervals (half an hour) across different aspects as: number of total received inbound calls, missed calls, answered calls for previous 6 months while inbound calls actual execution that met range of 2000 calls above and below as actual ceiling compared to monthly planned achievements. Decide numbers of calls expected then trigger all numbers per days per intervals, then send these plan for team leader and supervisor to be cascaded per agents according to their utilization, Maximum capacity and AHT then apply calls trend historical that may affect next Month plan. Measure teams utilization by conducting expected number of calls across reservation and dental teams with different queues and projects. Divide and decide teams dedication for reservation or dental queues according to each agent experience and AHT</p>

<p><strong>Company Description</strong> New Cairo Foods for Foods Investment &amp; El Mohamady Restaurants is a long-established restaurant group that began in 1965 with a single branch in Mansoura and has grown into a renowned chain. The brand is known for its commitment to uncompromising quality, using carefully selected local lamb and beef to create a wide variety of Middle Eastern and Mediterranean dishes. Guests can enjoy everything from traditional kebab to modern butter-aged steak, along with soups, salads, desserts, and an extensive menu designed to satisfy diverse tastes. El Mohamady blends culinary heritage with innovative flavors to offer one of Egypt’s distinguished dining experiences, supported by the loyalty and trust of its customers. The company continues expanding, including branches in Cairo, while maintaining a focus on consistency, flavor, and hospitality.</p><p><strong>Role Description</strong> The Call Center Representative is a full-time, on-site role based in Al Manşūrah. Males only can apply. This role is responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information about menu items, promotions, and restaurant locations. The Call Center Representative will resolve customer concerns, record orders or reservations, and ensure a positive experience by maintaining clear, courteous, and efficient communication. Daily tasks include updating customer records, coordinating with branches to follow up on service issues, and adhering to call center procedures and performance targets. The position requires working closely with team members and supervisors to support overall customer satisfaction and operational efficiency.</p><p><strong>Qualifications</strong></p><p> </p><ul><li>Customer service and support skills, including experience as a Customer Service Representative and commitment to Customer Satisfaction.</li><li>Strong Interpersonal Skills, with the ability to communicate clearly, listen actively, and build rapport with diverse customers.</li><li>Customer Support capabilities, including handling inquiries, complaints, and feedback in a calm and solution-oriented manner.</li><li>Solid Computer Literacy, with the ability to use call center software, CRM systems, and basic office applications.</li><li>Excellent verbal communication skills in relevant languages (Arabic required; English is an advantage).</li><li>Ability to work on-site in Al Manşūrah, with flexibility for shifts, weekends, and peak hours.</li><li>Attention to detail and accurate data entry for orders, reservations, and customer records.</li><li>Previous experience in call centers, hospitality, or food and beverage is beneficial but not mandatory.</li></ul><p><br></p><p>You can send your cv whatsapp or contact with Mr mohamed</p><p>01017588102</p><p>01103181672</p>

<strong>Company Description</strong> Dial Expert is a performance-driven call center partner designed to help businesses increase sales and elevate customer service. The company specializes in providing native English-speaking agents who are trained to handle customers with professionalism and care. Dial Expert operates a results-focused sales floor built on accountability and high performance, offering some of the most competitive agent compensation in Egypt’s call center industry. Clients benefit from a fully managed solution, including hiring, training, culture, and ongoing management, so they can scale without the overhead of building an in-house team. The focus is on delivering reliable, high-quality customer interactions that help organizations improve conversion rates and customer satisfaction.<br><strong>Role Description</strong> The Real-estate Cold Caller-US is a full-time remote role responsible for contacting potential buyers, sellers, and investors in the U.S. real estate market to generate leads and qualify prospects. Day-to-day tasks include making outbound calls from provided lists, introducing real estate services or opportunities, gathering key information about property needs, and scheduling appointments or follow-up calls for the sales team. The role involves maintaining accurate records of calls and outcomes in CRM systems, following scripts and compliance guidelines, and adapting messaging based on prospect responses. The Real-estate Cold Caller-US collaborates with supervisors and sales representatives to refine outreach strategies, meet call and conversion targets, and provide feedback on lead quality and market trends. Consistent punctuality, reliable internet access, and the ability to work in a structured, metrics-driven environment are essential.<br><strong>Qualifications<br></strong> <ul><li>Experience or strong interest in Real Estate and Real Property, with the ability to understand basic property terms and concepts.</li><li>Competence in Sales and Real Estate Development-related conversations, including identifying potential opportunities and qualifying leads.</li><li>Proven Customer Service skills, including active listening, professional phone etiquette, and the ability to handle objections calmly.</li><li>Excellent spoken and written English communication skills, especially for U.S.-based prospects.</li><li>Comfort with high-volume outbound calling, using CRM or call center software, and working with performance targets.</li><li>Ability to work independently in a remote setting, manage time effectively, and follow structured scripts and processes.</li><li>Prior experience in real estate cold calling, telemarketing, or call center roles is preferred but not mandatory.</li><li>Stable internet connection, a quiet workspace, and flexibility</li></ul>

<p>25,000 EGP Salary</p><p>- French speakers with call center experience are wanted!</p><p>What we offer:</p><p>- 25,000 EGP (80% fixed + 20% KPI)</p><p>- Fixed shift: 9 AM – 6 PM</p><p>- 5 working days per week</p><p>- Saturday &amp; Sunday OFF</p><p>- 2–3 weeks of PAID training</p><p>Requirements:</p><p> French level B2–B2+</p><p>- Previous call center experience</p><p>- Undergraduates and graduates are welcome</p><p><br></p>

Appointment Setting, Call Centre, Customer Aquisition, Customer Service, Inside Sales, Outbound Sales, Sales<br><br><strong>Outbound Call Center Representative<br><br></strong>Remote | Full-Time | U.S. Eastern Time Business Hours<br><br><strong>Annual Target Earnings: C$40,000–C$50,000<br><br></strong>The Position<br><br>Royal York Property Management is hiring Outbound Call Center Representatives to speak with residential property owners about its rental-guarantee program.<br><br>The program costs C$100 per month. If a covered tenant does not pay rent, the program is designed to provide the owner with an amount equal to the property’s monthly rent, subject to the program’s terms, approval requirements, and claim conditions.<br><br>The program must be active before a covered tenant default occurs.<br><br>You will contact company-provided property-owner leads through an automatic dialer, explain the program, ask qualification questions, respond to objections, and connect qualified owners with a Royal York sales representative.<br><br>You will not complete the final sale or determine approval. Your primary objective is to turn outbound calls into qualified and accepted live transfers.<br><br>How to Apply<br><br>Apply with your résumé. If your background aligns with the position, you will receive a link to complete a short pre-recorded video interview within 24–48 hours.<br><br>The interview includes realistic property-owner calling scenarios designed to evaluate your communication, objection handling, judgment, and coachability.<br><br><strong>What You’ll Do<br><br></strong><ul><li>Make continuous outbound calls through an automatic dialer.</li><li>Deliver clear and professional call openings.</li><li>Introduce Royal York and the rental-guarantee program.</li><li>Ask questions about the owner and their rental property.</li><li>Confirm the number of rental properties and occupancy status.</li><li>Explain the program’s C$100 monthly cost and potential value.</li><li>Respond to property owners who are busy, skeptical, uninterested, or upset.</li><li>Explain why the program must be active before a covered default.</li><li>Ask qualified property owners to complete an immediate live transfer.</li><li>Record accurate call notes and dispositions.</li><li>Follow campaign scripts, qualification rules, and opt-out procedures.</li><li>Meet hourly and daily call and transfer targets.<br><br></li></ul><strong>Required Experience<br><br></strong><ul><li>Three or more years of experience in an outbound call centre, telesales, appointment setting, lead generation, consumer qualification, or live transfers.</li><li>Experience using an automatic or predictive dialer.</li><li>Strong objection-handling and telephone communication skills.</li><li>Experience working toward call, transfer, appointment, conversion, or sales targets.</li><li>Clear and professional spoken English.</li><li>The ability to remain calm with skeptical, impatient, or difficult property owners.</li><li>Strong listening skills and the ability to adjust your response.</li><li>Accurate CRM, call-note, and disposition habits.</li><li>The ability to receive coaching and apply feedback.</li><li>Full-time availability during U.S. Eastern Time business hours.<br><br></li></ul>Property management, real estate, insurance, financial services, telecommunications, home services, or other consumer-sales experience is an asset but not required.<br><br>Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or similar software is preferred.<br><br>Remote Work Requirements<br><br><strong>You Must Have<br><br></strong><ul><li>A computer with at least 16 GB of RAM.</li><li>Dual monitors, including an external monitor of at least 22 inches.</li><li>A wired USB noise-cancelling headset.</li><li>A webcam.</li><li>A quiet and professional calling environment.</li><li>Wired internet with at least 100 Mbps download speed.</li><li>Backup internet and power arrangements.</li><li>The ability to use a dialer, CRM, and campaign system simultaneously.<br><br></li></ul>How Performance Is Measured<br><br><strong>Performance Will Be Evaluated Through<br><br></strong><ul><li>Qualified and accepted live transfers.</li><li>Hourly and daily calling results.</li><li>Qualification accuracy.</li><li>Objection-handling effectiveness.</li><li>Call quality and professionalism.</li><li>Accurate call records and dispositions.</li><li>Attendance and schedule adherence.</li><li>Compliance with campaign requirements.<br><br></li></ul>Who Will Succeed<br><br>The right candidate is comfortable speaking with property owners continuously and working toward clear performance targets.<br><br>You must be able to remain professional after rejection, respond naturally to objections, and explain why paying C$100 per month may be valuable when a covered tenant default could affect an entire month of rental income.<br><br>You do not need direct property-management experience or a perfect script immediately. You must be coachable, resilient, and able to apply feedback quickly.<br><br> See All Open Roles

<ul><li><p>Monitor and evaluate inbound/outbound calls, emails, and digital interactions.</p></li><li><p>Assess quality performance and provide constructive feedback to agents and supervisors.</p></li><li><p>Identify quality trends, performance gaps, and root causes.</p></li><li><p>Support calibration sessions to ensure consistent evaluations.</p></li><li><p>Prepare quality reports and dashboards for management.</p></li><li><p>Collaborate with Training and Operations to address skill gaps and improve performance.</p></li><li><p>Support onboarding, coaching, and corrective actions.</p></li><li><p>Ensure compliance with company policies and procedures.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in business administration or a related field.</p></li><li><p>2-4 years of experience in call center QA or customer service.</p></li><li><p>Strong knowledge of call center KPIs, quality frameworks, and evaluation methodologies.</p></li><li><p>Experience with call monitoring systems and CRM platforms.</p></li><li><p>Strong analytical skills and attention to detail.</p></li><li><p>Good spoken and written English communication skills.</p></li></ul><p></p>

<strong>Company Description</strong> Xceed is a leading multilingual Business Process Outsourcing provider in the EMEA region, operating more than 10,000 web-enabled multi-channel stations. The company serves government and commercial clients in 10 languages through sites in Egypt, Morocco, Mauritius, UAE, and Saudi Arabia. Xceed delivers a wide range of services including inbound and outbound contact center support, back-office operations, infrastructure management, recruitment process outsourcing, helpdesk support, and social media analysis. The organization has received multiple international awards for outsourcing excellence, customer experience, sustainability, diversity, equity and inclusion, and impact sourcing. Xceed is also certified to several global standards for quality, business continuity, information security, environmental management, and occupational health and safety, offering team members a structured and robust work environment.<br><strong>Role Description</strong> The Call Center Team Leader – Collections is a full-time, on-site role based in Cairo. The role involves overseeing a team of collection agents, monitoring daily performance, and ensuring collection targets and quality standards are met. The team leader will coach and develop team members, provide regular feedback, and handle escalated customer cases related to overdue accounts and payment arrangements. Responsibilities include analyzing collection reports, optimizing call strategies, coordinating with finance and operations to resolve account issues, and ensuring compliance with company policies and regulatory requirements. The team leader will also contribute to process improvement initiatives, support training needs, and maintain a professional and customer-focused environment in the collections team.<br><strong>Qualifications<br></strong> <br><ul><li>Candidates should possess strong Team Leadership and people management skills, including coaching, performance monitoring, and motivation.</li><li>Candidates should possess effective Customer Service and communication skills to handle escalations and maintain a positive customer experience.</li><li>Candidates should possess Debt Collection and negotiation skills, with the ability to manage overdue accounts and secure payment commitments.</li><li>Candidates should possess solid Analytical Skills and basic Finance understanding to interpret reports, assess cases, and support decision-making.</li><li>Previous experience in call center operations, collections, or financial services is preferred.</li><li>Ability to work on-site in Cairo, manage shifts, and meet performance targets in a fast-paced environment.</li><li>Proficiency in relevant call center systems and MS Office tools; familiarity with CRM or collections platforms is an advantage.</li><li>Diploma or bachelor’s degree in business, finance, or a related field is beneficial.</li></ul>

<strong>Company Description</strong> Gourmet Egypt is a leading food retailer and producer that has been serving adventurous food lovers since 2006. The company has grown from supplying premium imported ingredients to hotels to offering a diverse range of “Handcrafted by Gourmet” products made from high-quality local and imported ingredients. Its recipes are developed by in-house culinary experts and renowned visiting chefs, supported by modern production facilities. Gourmet Egypt also operates a state-of-the-art e-commerce platform, including a webstore, mobile app, and shoppable recipes, to make its products easily accessible. The company values community, team spirit, and genuine care for customers, treating every customer like family.<br><strong>Role Description</strong> This is a full-time, on-site Call Center Representative role based in Zamalek, Giza. The Call Center Representative will handle inbound and outbound customer calls, respond to inquiries about products, orders, and delivery, and provide accurate information in A2+ level English and Arabic. Daily tasks include recording customer requests, resolving issues, escalating complex cases when needed, and updating customer data in the system. The role involves supporting online shopping through the webstore and mobile app, promoting a positive customer experience, and maintaining high levels of customer satisfaction. The representative will work closely with other team members and departments to ensure smooth operations and a consistent service level.<br><strong>Qualifications<br></strong> <ul><li>Strong customer service and customer support skills, with a focus on customer satisfaction.</li><li>Excellent interpersonal skills, including clear communication, active listening, and a polite, professional phone manner.</li><li>Good computer literacy, including the ability to learn call center software, CRM systems, and e-commerce platforms.</li><li>A2+ level English proficiency and strong Arabic language skills; ability to handle calls and written communication in both.</li><li>Ability to work full time on-site in Giza, with flexibility to work shifts, weekends, and peak seasons as needed.</li><li>Strong problem-solving skills, attention to detail, and ability to remain calm under pressure.</li><li>Team-oriented mindset, reliability, and a genuine interest in food and customer experience.</li><li>Students and recent graduates are encouraged to apply; prior call center or retail experience is an advantage but not required.</li></ul>

<ul><li><p>upervise and manage the Call Center team to ensure efficient and high-quality customer service operations.</p></li><li><p>Monitor and manage inbound calls, outbound follow-up calls, emails, and chat interactions to ensure timely and professional customer support.</p></li><li><p>Provide guidance and support to team members in handling customer inquiries, complaints, and requests.</p></li><li><p>Ensure accurate and consistent information is provided regarding products, services, policies, and procedures.</p></li><li><p>Monitor team performance against KPIs, including service level, response time, quality, customer satisfaction, and productivity.</p></li><li><p>Handle escalated customer issues and complex cases, ensuring appropriate resolution and customer satisfaction.</p></li><li><p>Conduct regular quality monitoring and provide constructive feedback and coaching to improve team performance.</p></li><li><p>Ensure adherence to company guidelines, fintech industry regulations, data protection policies, and customer service standards.</p></li><li><p>Identify recurring customer issues and provide recommendations to improve processes, products, and overall service delivery.</p></li><li><p>Ensure all customer interactions and resolutions are accurately documented in the CRM system.</p></li><li><p>Prepare and share regular performance reports and operational updates with the Customer Service Manager.</p></li><li><p>Conduct regular team briefings, coaching sessions, and training to ensure employees remain updated on products, features, procedures, and compliance requirements.</p></li><li><p>Monitor attendance, adherence, and daily team activities to ensure smooth call center operations.</p></li><li><p>Share customer feedback and operational insights with relevant departments to support continuous improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Commerce, or any relevant field.</p></li><li><p>5-7 years of experience in Call Center or Customer Service, with at least 1–2 years in a Team Leader or supervisory role.</p></li><li><p>Strong experience in managing inbound and outbound customer service operations.</p></li><li><p>Previous experience in fintech, banking, financial services, or a related industry is preferred.</p></li><li><p>Strong leadership, coaching, and team management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong problem-solving and conflict-resolution abilities.</p></li><li><p>Good understanding of Call Center KPIs, including AHT, SLA, Service Level, CSAT, Quality, and Productivity.</p></li><li><p>Proficiency in CRM systems and Microsoft Office, particularly Excel.</p></li><li><p>Ability to analyze team performance and prepare operational reports.</p></li><li><p>Strong customer-focused mindset with the ability to handle escalations professionally.</p></li><li><p>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</p></li><li><p>Good command of English is preferred.</p></li></ul><p></p>

To respond to customer inquiries and concerns in line with established procedures while promoting a positive image of the Bank. Reply to customer calls in a courteous manner in line with established procedures and guidelines. Respond to customer inquiries and provide a satisfactory response and information. Respond to customer complaints in a courteous manner and refer appropriately. Record call information and logs so that accurate contact history is maintained for all customers. Follow-up required actions and ensure they are completed in line with established guidelines. Promptly report any issues requiring attention from direct supervisors.<br>0-1 years of experience in a call center environment

<p>EgyBell is hiring a Call Center Representative. Location: 5 th Settlement Requirements: Language: Good command of English (spoken and written) Experience: 1 year of experience Good user of CRM System, Excel, and MS Office Males are preferred Responsibilities : Manage inbound and outbound calls in a timely manner Register customer requests on system, record customers data and coordinate with other division on that regard Escalates complaints to concerned parties in Contact Center or any other division and follows up on action taken Follow up tickets until the closure of requests &amp; complaints. Conduct satisfaction surveys and outbound calls campaigns Prepare report of call Center activities Manage clients Emails Kindly send your CV on EMAIL_ADDRESS Required skills</p><p><strong>Desired Candidate Profile</strong></p><p>1 year of experience<br>Good user of CRM System, Excel, and MS Office<br>Males are preferred</p>

<p><strong>Requirements</strong></p><ul><li>Proven experience in fundraising, tele-fundraising, sales, customer service, or donor/customer retention.</li><li>Previous supervisory or team leadership experience, preferably in a Call Center environment.</li><li>Strong understanding of Retention, Reactivation, Donor Lifecycle, and Relationship Management.</li><li>Strong analytical and reporting skills with the ability to translate data into actionable strategies.</li><li>Excellent communication, coaching, and problem-solving skills.</li><li>Good knowledge of CRM and Call Center systems.</li><li>Good command of Microsoft Excel and performance reporting.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Strong results orientation with a donor-centric mindset.</li></ul><p><strong>Skills</strong></p><ul><li>Leadership &amp; Team Management.</li><li>Donor Relationship Management.</li><li>Data Analysis &amp; Analytical Thinking.</li><li>Performance Management.</li><li>Coaching &amp; Development.</li><li>Communication &amp; Influencing Skills.</li><li>Problem Solving &amp; Decision Making.</li><li>Target &amp; Results Orientation.</li><li>Customer/Donor Experience.</li><li>Continuous Improvement.</li><li>Campaign Management.</li></ul><p><strong>Responsibility</strong></p><ul><li>Lead, organize, and manage the Retention Team to achieve daily, weekly, and monthly targets.</li><li>Allocate donor lists and ensure effective workload distribution across the team.</li><li>Monitor attendance, productivity, and adherence to operational procedures.</li><li>Provide ongoing coaching, motivation, and performance feedback.</li><li>Support onboarding and development of new team members.</li><li>Resolve operational challenges and escalate critical issues when required.</li><li>Develop and implement effective Donor Retention and Reactivation strategies.</li><li>Identify inactive, at-risk, and high-value donors and define appropriate engagement approaches.</li><li>Segment donors based on donation history, frequency, value, response behavior, and engagement.</li><li>Optimize contact timing, communication channels, and messaging based on donor behavior.</li><li>Develop and implement retention and reactivation campaigns to increase repeat donations.</li><li>Identify key drivers of donor attrition and recommend corrective actions.</li><li>Monitor and analyze team and individual performance on a daily, weekly, and monthly basis.</li><li>Track key KPIs including Donor Retention Rate, Repeat Donation Rate, Reactivation Rate, Donor Churn Rate, Contact / Reach Rate, Conversion Rate, Average Donation Value, and Revenue per Donor.</li><li>Identify performance gaps and implement corrective action plans.</li><li>Prepare regular performance reports and provide actionable recommendations to management.</li><li>Monitor calls and donor interactions to ensure quality and compliance with approved procedures.</li><li>Provide regular coaching to improve communication, objection handling, and donor engagement skills.</li><li>Ensure accurate recording and updating of donor information and contact outcomes on the CRM/system.</li><li>Analyze donor feedback, objections, and reasons for discontinuing donations.</li><li>Promote a donor-centric approach that prioritizes long-term relationships over short-term results.</li><li>Develop and test new approaches to improve retention and reactivation results.</li><li>Review campaign performance and identify successful practices and improvement opportunities.</li><li>Recommend enhancements to call scripts, communication approaches, and operational processes.</li><li>Collaborate with Data, Quality, Collection, Customer Service, and Fundraising teams to improve the overall donor journey.</li><li>Support the development of innovative initiatives that increase donor lifetime value and sustainable fundraising revenue.</li></ul><p>Directed to Head of Contact Center.</p><p><strong>Desired Candidate Profile</strong></p><p>Proven experience in fundraising, tele-fundraising, sales, customer service, or donor/customer retention. Previous supervisory or team leadership experience, preferably in a Call Center environment. Strong understanding of Retention, Reactivation, Donor Lifecycle, and Relationship Management. Strong analytical and reporting skills with the ability to translate data into actionable strategies. Excellent communication, coaching, and problem-solving skills. Good knowledge of CRM and Call Center systems. Good command of Microsoft Excel and performance reporting. Ability to work under pressure and manage multiple priorities. Strong results orientation with a donor-centric mindset.</p>

<p>Job Overview We are seeking an experienced and results-driven Call Center Service Delivery Team Leader to join our dynamic operations team. In this role, you will be responsible for managing end-to-end service delivery for a large-scale client account of 150+ employees , ensuring operational excellence, service quality, cost efficiency, client satisfaction, and continuous business growth. The ideal candidate is a strategic thinker, strong people leader, and client-focused professional with proven experience in managing voice accounts within a call center environment. You will act as the primary point of contact between the client and internal operations teams, ensuring that all services are delivered in line with contractual agreements, performance targets, and customer expectations.</p><p>Key Responsibilities:</p><ul><li>Oversee daily operations within the contact center, ensuring adherence to policies and quality standards.</li><li>Lead, inspire, and develop a team of agents to deliver exceptional customer service in Spanish.</li><li>Analyze performance metrics to identify areas for improvement and implement proactive solutions.</li><li>Manage customer queries and complaints, ensuring swift and satisfactory resolutions.</li><li>Coordinate with other teams to streamline processes and enhance overall service delivery.</li><li>Drive initiatives aimed at improving team morale and increasing job satisfaction among members.</li><li>Stay updated on industry practices and customer service technologies.</li><li>Conduct regular training sessions to ensure agents are well-versed in product knowledge and service protocols.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Communication, or a relevant field.</li><li>Proven experience of 3+ years as a Team Leader in a Contact Center environment.</li><li>Fluent or near-native proficiency in Spanish with excellent communication skills.</li><li>Strong leadership and team management skills, with the ability to motivate and support team members.</li><li>Proficient in using CRM software and contact center technologies.</li><li>Demonstrated ability to handle multiple tasks, prioritize, and meet deadlines.</li><li>Exceptional problem-solving and decision-making skills.</li><li>Experience in the Translation &amp; Localization industry is a plus.</li></ul>