Call Center Jobs in Egypt

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLEManager - Client Services | MAF Retail | Head Office Egypt<br>ROLE SUMMARYThe Manager – Client services is responsible for managing brand and agency relationships, driving media revenue through growth and ensuring delivery of high-performing, data led advertising solutions across our retail media ecosystem.<br>ROLE PROFILEDeliver and exceed sales targets by driving adoption of retail media products across digital, in-store and omni-channel touchpoints. Oversee your clients’ campaigns planning, execution and delivery while regularly communicating performance results. Develop & sell tailored media proposals that drive effective and high return retail media campaigns. Understand the value of MAF Precision Media’s competitive offerings and pricing and articulate MAF Precision media benefits in a manner meaningful to the customer. Contribute to the continuous evolution of the retail media proposition, helping shape new formats and commercial opportunities. Build and manage a robust sales pipeline and monthly sales forecast as well as activity tracking. Serve as the main point of contact for brand and agency partners, managing day-to-day relationships, by developing a deep understanding of client business objectives, brand priorities and marketing calendars to identify opportunities for collaboration. Work hand in hand with the commercial team to generate synergies and ensure the correct approach for any given brand, understanding the countries strategy to build campaigns that deliver against brands KPIs.<br>REQUIREMENTSBachelor’s degree in Marketing, Business, Economics, Communication, or any other related field . Master’s Degree in related field is preferred.5+ years experience in client management, media sales or digital advertising. Online advertising, digital media, or analytics sales experience with global and regional accounts. Must have significant success in media sales, with a specific focus on digital display from either retailer, publisher or media agency. (retail media experience highly desirable). Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div><span ><b>Description</b></span></div><div><span >The Learning Associate is responsible for the coordination and execution of training for all process paths in the Fulfillment Center. Learning Associates evaluate and refine processes and techniques to improve learning effectiveness and production across all departments in the building. The Trainer assists in driving the success training plans and supporting the needs of the Fulfillment Center workforce.</span></div><div><span ><br></span></div><div><span ><b>Key job responsibilities</b></span></div><div><span >Act as a supervisor for Instructors and Peer Trainers with new hires</span></div><div><span >Deliver Instructor training, observation and coaching</span></div><div><span >Ensure training records are kept up to date through the console</span></div><div><span >Ensure training materials are kept and delivered against the standard and provide a positive learning experience</span></div><div><span >Use and analyze data on a daily basis to improve New Hire (NH) learning experience</span></div><div><span >Feedback to Instructors and Peer Trainers on their delivery NH groups performance</span></div><div><span >All tests/ audits are completed and responses are tracked</span></div><div><span >Organize (Instructors assignment) and monitor cross training for the operations to support peak skill requirements</span></div><div><span >Work with operations on a skill matrix to highlight gaps for critical role training</span></div><div><span >Support operations with the delivery of critical role training</span></div><div><span >Improve processes from gathering feedback and analyzing data</span></div><div><span >Support the recruitment of Instructors and Peer Trainers</span></div><div><span >Attend meetings when required and provide information required</span></div><div><span >Work in partnership with the agency managers to improve new hire performance</span></div><div><span >Support projects with feedback and improvements</span></div><div><span ><br></span></div><div><span ><b>Preferred qualifications</b></span></div><div><span >1+ years of Microsoft Office products and applications experience English level B2 – Upper-Intermediate, Comfortable in professional setting, Customer-facing roles, written &amp; spoken communication Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</span></div><div><span ><br></span></div><div><span ><b>Basic Qualifications</b></span></div><div><span >- Experience using Microsoft Office (Excel, Word, PowerPoint, Outlook)</span></div><div><span >- Experience with written and verbal communication and presentation</span></div><div><span ><br></span></div><div><span ><b>Preferred Qualifications</b></span></div><div><span >- High school diploma or equivalent</span></div><div><span ><br></span></div><div><span >Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</span></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>High school diploma or equivalent</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreational facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: high school diploma or G.E.D. equivalent.</li><li>Related Work Experience: No related work experience.</li><li>Supervisory Experience: No supervisory experience.</li><li>License or Certification: CPR Certification First Aid Certification Recreation Equipment Any certification or training required by local and state agencies.</li></ul><p></p></section>

<ul><li><p>Source and attract candidates for <strong>Arabic-speaking accounts</strong> through job boards, social media, referrals, databases, and other recruitment channels.</p></li><li><p>Screen candidates based on language proficiency, experience, skills, and job requirements.</p></li><li><p>Conduct initial phone and face-to-face interviews and assess candidate suitability.</p></li><li><p>Coordinate interviews between candidates and hiring managers.</p></li><li><p>Maintain an updated pipeline of qualified Arabic-speaking candidates.</p></li><li><p>Follow up with candidates throughout the recruitment process and provide timely feedback.</p></li><li><p>Achieve monthly recruitment and hiring targets.</p></li><li><p>Maintain accurate candidate records and recruitment reports.</p></li><li><p>Build and maintain a strong talent pool for current and future vacancies.</p></li><li><p>Collaborate with the HR and Operations teams to understand workforce requirements.</p></li><li><p>Ensure candidates have a positive and professional recruitment experience.</p></li><li><p>Stay updated on recruitment trends and effective sourcing strategies.</p></li></ul><h3></h3><p></p><p><strong>Requirements</strong></p><ul><li><p>Previous experience in recruitment, talent acquisition, HR, or high-volume hiring is preferred.</p></li><li><p>Experience recruiting for <strong>call centers, customer service, BPO, or Arabic accounts</strong> is a strong advantage.</p></li><li><p>Strong interviewing and candidate-assessment skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Ability to work in a fast-paced, target-driven environment.</p></li><li><p>Strong organizational and time-management skills.</p></li><li><p>Good knowledge of recruitment platforms and social media sourcing.</p></li><li><p>Ability to handle multiple vacancies and priorities simultaneously.</p></li></ul><p></p>

<p><h4>Position summary</h4> <p>Inspect grooming and attire of staff, and rectify any deficiencies. Communicate with guests, other employees, and/or departments to ensure guest needs are met. Ensure staff is working together as a team. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs. Complete scheduled inventories of supplies, food, and liquor. Check stock and requisition necessary supplies. Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Communicate last call at designated closing time.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><strong>Key Responsibilities</strong><br></p><ul><li><p>Handle inbound and outbound communication with Spanish-speaking customers.</p></li><li><p>Respond to client inquiries through calls, email, chat, WhatsApp, or the company’s approved communication channels.</p></li></ul><ul><li><p>Assist customers in submitting complete and accurate information.</p></li><li><p>Follow up on missing documents, pending requests, appointments, and unresolved inquiries.</p></li><li><p>Coordinate with loan officers, processors, accounting personnel, and management to resolve customer requests.</p></li></ul><ul><li><p>Maintain professionalism, empathy, and confidentiality during all customer interactions.</p></li></ul><ul><li><p>Follow company procedures and approved communication scripts while maintaining a natural customer experience.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>2–4 years of experience in customer service, call centers, client relations, or a similar customer-facing role.</p></li><li><p>Advanced Spanish proficiency—minimum C1 level in speaking and writing.</p></li></ul><ul><li><p>Excellent verbal communication, active-listening, and relationship-building skills.</p></li><li><p>Ability to explain processes and requirements clearly and patiently.</p></li><li><p>Strong problem-solving and conflict-resolution skills.</p></li><li><p>Experience using CRM systems, Microsoft Office, email, and online communication tools.</p></li></ul><ul><li><p>Ability to maintain accurate customer records and protect confidential information.</p></li><li><p>Ability to work independently in a remote environment.</p></li><li><p>Availability to work during agreed US business hours.</p></li><li><p>Previous experience in real estate, mortgage lending, financial services, or property management is preferred.</p></li><li><p>Experience with appointment setting, lead qualification, or sales support is an advantage.</p></li></ul><p></p>

<p>At ServerHub, we power businesses with high-performance cloud and hosting solutions. Our mission is to provide customers with reliable, scalable, and secure infrastructure worldwide. As an L3 Linux System Engineer, you will be at the forefront of our operations, ensuring our hosting platforms are optimized, secure, and always online.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>10+ years of hands-on Linux system administration experience in a web hosting or cloud environment.</li><li>7+ years of experience in a Senior position or Level 3 Engineer role.</li><li>MUST be a KVM and Libvirt expert with a minimum of 7+ yrs of experience.</li><li>Expert knowledge of web hosting technologies (cPanel, Plesk, WHM, LAMP/LEMP stacks).</li><li>Strong scripting ability in Perl, Bash, and Python.</li><li>Experience with configuration management tools (Ansible, Puppet, Chef).</li><li>Networking expertise understanding of TCP/IP, DNS, VPN, Firewalls, Load Balancing.</li><li>Familiarity with RAID, SAN, NAS, and distributed storage systems.</li><li>Experience working in a 24/7 production environment with on-call duties.</li><li>Ability to build and configure servers from the ground up.</li><li>Certifications such as RHCE, AWS Certified SysOps Administrator, or Kubernetes (CKA) are a plus.</li><li>Good English Communication Skills</li></ul>

<ul><li><p>The tax accountant II or senior tax accountant is responsible for performing complex tax preparation, tax research and tax planning with minimal supervision. This position also provides work direction and technical guidance to less experienced staff.</p></li><li><p>The tax accountant II or senior tax accountant contacts clients to resolve minor tax matters.This role performs tax planning under direct supervision and may be assigned tax in-charge responsibilities.</p></li><li><p>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p></li></ul><p><strong>Duties:</strong></p><ul><li><p>Prepares complex tax returns and tax research.</p></li><li><p>Reviews tax work of less experienced staff.</p></li><li><p>Trains, mentors and provides work direction to staff.</p></li><li><p>Reviews tax information supplied by client; may meet with or call client with questions.</p></li><li><p>Recognizes, anticipates and resolves tax issues; makes recommendations.</p></li><li><p>Markets firm services to existing and prospective clients.</p></li><li><p>Meets productivity and efficiency standards (billable hours).</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>BSc degree in Accounting, industry certification (e.g. CMA or CPA) are pluses</p></li><li><p>Males Only (Maximum Age 30)</p></li><li><p>Proven work experience (3-6) years as a Tax Accountant, Tax Analyst or Tax Preparer</p></li><li><p>Knowledge of accounting and bookkeeping procedures</p></li><li><p>Familiarity with accounting software packages</p></li><li><p>Computer literacy (MS Excel in particular)</p></li><li><p>Strong numeracy skills.</p></li></ul><p><br>&nbsp;</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Role Purpose: </strong></p><br><br><p>Drive sales growth within an assigned territory by acquiring new customers, developing existing accounts, and supporting DHL’s market leadership.</p><br><br><br><br><p><strong>Location: </strong><span>East Cairo</span></p><br><br><br><p><strong>Key Responsibilities:</strong></p><br><br><p><strong>Customer &amp; Territory Management</strong></p><br><br><ul><li>Represent DHL professionally and deliver a strong customer experience.</li><li>Develop and maintain relationships with customers across your territory.</li><li>Handle customer inquiries and coordinate with internal teams when support is needed.</li><li>Manage a customer portfolio and drive revenue growth across all DHL services.</li></ul><p><strong>Sales Development</strong></p><br><br><ul><li>Build and maintain a pipeline of prospects and secure new business opportunities.</li><li>Prepare customer agreements and ensure pricing and profitability guidelines are met.</li><li>Review customer performance regularly and take corrective actions when needed.</li><li>Execute a structured call cycle and territory plan to meet sales and productivity targets.</li></ul><p><strong>Performance &amp; Issue Resolution</strong></p><br><br><ul><li>Monitor customer satisfaction and address service concerns quickly.</li><li>Ensure accurate customer information is updated in sales systems.</li><li>Support retention by taking ownership of problems that may put business at risk.</li></ul><br><br><p><strong>Qualifications</strong></p><br><br><ul><li>Bachelor’s degree.</li><li>3–5 years of field sales experience.</li><li>Strong selling, negotiation, and communication skills.</li><li>Ability to work under pressure and manage time effectively.</li><li>Customer-focused, target-driven, and commercially aware.</li><li>Experience in logistics/express industry is an advantage.</li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Provide strong technical support in transmission Ensure proper and timely handling of individual/global complaints related to transmission area Development, Report and implementation of enhancement projects and work streams Implement preventive software correction packages on Transmission nodes to solve Transmission network problems. Provide troubleshooting, analysis &amp; problem solution for critical situations 24x7 2nd line support On Call for Transmission network emergencies reported by internal customers, to fix critical problems. Attending On site Events if needed Implement and report transmission network activities to management for proper follow-up. Follow the escalation &amp; reporting procedure in due time. Attend all assigned Trainings, Sessions, or workshops.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>BSc in Telecom engineering</li><li>Minimum 6 years of experience in relevant field</li><li>Strong IP knowledge, CCNP knowledge is a must (BGP, ISIS, OSPF, MPLS and L3VPN)</li><li>Good understanding of MW planning basics</li><li>Good knowledge of MW nodes includes Ericsson, Huawei and SAIE or equivalent.</li><li>Good knowledge of BH nodes/Routers: HU or equivalent</li><li>Good understanding for the GSM/3G/4G network.</li><li>Python Programming knowledge is a plus</li><li>Automation &amp; scripting Tools developing experience is a plus</li><li>Good Communication/Management Skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Under general supervision: Troubleshoots and responds to service desk tickets for software and hardware issues, including remote support of PC's and peripherals in a networked environment. Escalates problems not resolved within established service levels. Follow-up with customers to ensure satisfactory incident closure, and updates and closes call records for work performed. Ensures work is performed in accordance to company policies, standards, and procedures. Assists with installing and de-installing software, PC's and peripherals as required. Performs own work and provides assistance to others as directed. Job tasks, correctly performed, have minimal impact upon the viability of the organization. Error is readily ascertainable by the supervisor and can be corrected.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Skills are typically acquired through completion of an undergraduate degree in an MIS field is desired. Qualifications</p> <p>Desired technical skills acquired through A+ certification or equivalent work experience and 3 years of experience in desktop support in a Microsoft environment. Must possess basic desktop hardware knowledge, proficient use of Microsoft operating systems, understand the basic use of Microsoft office suite and basic understanding of computer networking.</p><p></p></section>

Company Description ITXPROS is a leading guided surgery company founded by a team of experienced dentists, CAD engineers, and executives passionate about advancing guided dental surgery techniques. With 25 years of combined expertise in implants and guided surgery, our in-house dentists provide innovative solutions for dental practices and labs. We specialize in implant treatment planning and create unique surgical guides for simple cases, along with state-of-the-art stackable surgical guides for "Teeth in a Day" procedures. Our mission is to deliver exceptional services tailored to meet the expectations of dental professionals and their patients.<br>Role Description This is an on-site, full-time role for an Account Manager, based in Cairo, Egypt. The Sales Account Executive will manage client accounts, build strong client relationships, and develop new leads while maintaining exceptional customer service. Responsibilities include identifying business opportunities, understanding customer needs, ensuring client satisfaction, and meeting or exceeding sales goals. The candidate will also collaborate closely with internal teams to deliver tailored solutions to clients.<br>Key Responsibilities:● Establishing interest and qualifying potential leads by understanding their needs and matching them with appropriate solutions.● Conducting cold calls to targeted prospects to introduce ITXPROS' services & products.● Scheduling meetings and product demos for account managers to further engage with qualified prospects.● Meeting and exceeding daily and monthly quotas for calls made, leads generated, and meetings scheduled.● Researching new prospects and opportunities within the dental industry.●Maintaining accurate and detailed records of call logs and scheduled appointments in the CRM.● Following up with potential leads to nurture relationships and engage them in the sales pipeline.● Collaborating with account managers to ensure a seamless experience for qualified leads.● Staying informed about industry trends, competitive products, and developments.● Providing feedback to the sales team on the effectiveness of outreach and prospect responses.<br>Qualifications:● Bachelor's degree.● Previous experience in a sales or lead generation role is a plus.● Fluent in English, with excellent communication and interpersonal skills.● Strong persuasive skills and the ability to handle rejection.● Goal-oriented with a solid drive to meet and exceed targets.● Ability to perform research and identify new business opportunities.● High level of self-motivation, energy, and a positive attitude.● Ability to work as part of a team.<br>Benefits:● Competitive salary, uncapped commissions, and annual bonuses in US dollars.● Comprehensive medical and social insurance coverage.● Annual Gym Membership.● Enjoy a casual work environment that promotes creativity and collaboration.● Be part of an exceptional community of talented individuals.<br>You can apply here or send your resume to careers@itxpros.com and be a part of the journey!

Key Responsibilities<br><br> Inspections & Preventive Maintenance Conduct regular inspections of plumbing, electrical, and HVAC systems Perform preventive maintenance on elevators, fire safety systems, and security infrastructure Identify potential issues early and report or resolve them before they escalate Repairs & System Maintenance Carry out plumbing repairs — leaks, clogged drains, faulty fixtures Maintain water heaters, pumps, and sewage systems Inspect and repair electrical wiring, outlets, and lighting fixtures Keep HVAC systems fully functional and energy-efficient Structural & Exterior Maintenance Inspect and repair roofs, walls, flooring, and external facades Perform or coordinate painting, sealing, and drainage upkeep Support landscaping maintenance to keep the property well-kept Emergency Response Support Respond to urgent maintenance requests — power outages, leaks, broken locks Provide on-call support for tenant and owner emergencies as scheduled Coordinate with external contractors for specialized repair needs Documentation & Compliance Support Help organize permits, contracts, and legal documentation for properties Support compliance with local regulations, safety standards, and operational guidelines Maintain warranties, maintenance manuals, and service records Inventory & Resource Management Track maintenance tools, spare parts, and equipment Coordinate with suppliers for stock replenishment Ensure proper storage and handling of materials System Testing & Quality Assurance Perform final testing of mechanical, electrical, and plumbing systems Verify security, access control, and fire safety systems function correctly Support implementation of energy efficiency and sustainability measures Defect Documentation & Handover Support Track remaining defects and follow up with contractors on rectifications Verify completion of outstanding works ahead of full operational takeover Maintain detailed records of maintenance tasks and project completion<br><br>Requirements<br><br>Education<br><br>Bachelor's degree in Architectural, Civil Engineering, or a related technical field (or equivalent technical diploma<br><br>with relevant experience)<br><br>Experience<br><br>3-5 years of experience in projects handover, facility management, building maintenance, engineering, or a related<br><br>field<br><br>Hands-on experience with plumbing, electrical, and HVAC systems in residential or commercial properties Experience supporting preventive maintenance programs and responding to emergency repair requests<br><br>Technical Skills<br><br>Working knowledge of handover of plumbing, electrical, civil and HVAC systems and standard techniques Ability to read technical drawings, blueprints, and maintenance manuals Familiarity with fire safety, security, and access control systems Comfortable using computerized maintenance management systems (CMMS) or similar tracking tools Basic understanding of energy efficiency and sustainability practices in building operations<br><br>Other Requirements<br><br>Willingness to be on-call for emergency maintenance requests, including outside standard hours Perform inspection and repair work on-site Strong attention to detail for compliance documentation and defect tracking Good communication skills for coordinating with contractors, tenants, and the Facility Management Supervisor

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join<br><br>Job Description<br><br>About the role:<br><br>As a Sr. Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>Bachelor's degree is a must. Customer service experience is a plus.<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

About Instashop<br><br>instashop, headquartered in Dubai, is the leading online local marketplace in the UAE and Egypt . Since joining the Delivery Hero family in 2020, the global leader in online food delivery and q-commerce, instashop has been setting the standard for excellence and convenience in the region.<br><br>With a dynamic and motivated team fueled by passion and innovation, every day at instashop is an opportunity for growth and success. We champion inclusivity, diversity and collaboration, creating an environment where everyone’s achievements are celebrated and where success is the only way forward. As we continue to grow, our team keeps expanding across the UAE, Egypt and Greece, and we’re always on the lookout for new talents to join<br><br>Job Description<br><br>About the role:<br><br>As a Customer Service Advisor, you will be responsible for managing the customer’s orders, ensuring that they receive timely and effective support throughout the order process. This is a vital role in our overall customer experience serving as the primary point of contact for both our customers and vendors within the region; providing them with assistance on their inquiries, issues or feedback.<br><br>Day-to-Day Responsibilities<br><br>Handling calls and messages from customers, partners, and prospects from our inbound channel Providing high quality customer service by listening attentively, clarifying customer requirements, probing for understanding and using resources for answering customer enquiries efficiently and politely Act as a role model and mentor to the Associates and Coordinators Responsible for floor support, supporting the team-leader in assisting the team with complex situations Collaborating with the rider support team and merchant team as such to ensure the timely and accurate delivery of orders Meeting customer service performance metrics such as response time, resolution rate, and customer satisfaction Supporting our partners with their queries or requests on various communication channels such as calls, emails or chats and remote support with basic IT troubleshooting to ensure seamless order fulfillment Escalating issues such as repeated patterns of failure points to the Escalations team or line manager where applicable Staying up-to-date on company policies and procedures to provide accurate information to customers Participating in initiatives designed to improve customer satisfaction and business performance<br><br>Qualifications<br><br>Bachelor's degree is a must. Customer service experience is a plus.<br><br>What You Will Bring<br><br>Ability to multitask and handle high call volumes Effective time management & organizational skills Exceptional interpersonal and problem-solving skills Flexible schedule and open to work on a rotational shift basis, including weekends Genuine care and concern for customer concerns and satisfaction Strong communication skills in English, both verbal and written

Sales Specialist — New Business Cairo | Permanent | Entry-level base salary + commission from your first deal Reports to the Head of Sales, G4S Egypt<br>About the opportunity<br>This is a hunting role for someone at the start of a B2B sales career who wants to learn how to win business from scratch and get paid when they do.<br>G4S Egypt — part of Allied Universal, the world's largest security services company — is hiring a Sales Specialist to open doors. Your job is new logos: finding businesses that should be G4S clients, getting the first meeting, and moving them through to proposal with the Head of Sales alongside you. You will not inherit a book of accounts. You will build one.<br>We are being straight about the level. This is an entry-level package for an entry-level hunter. If you have five years of key account experience and a portable client base, this is not your job. If you have zero to two years, you can write a decent email, you are not afraid of a phone, and you want to be trained by people who sell for a living, keep reading.<br>What you will do Build target lists of businesses in Greater Cairo — industrial sites, logistics parks, hospitals, malls, corporate campuses, compounds Cold call, message, and visit to secure first meetings for yourself and the Head of Sales Qualify prospects properly: who decides, when the current contract ends, what they are unhappy about Keep Salesforce accurate every day — every call, every meeting, every next step Support proposals and site surveys, and attend client meetings to learn how the deal is done Hit a weekly activity target and a quarterly new-meeting target, and earn commission on every deal you originate<br>What we are looking for One to three years in a sales, business development, telesales, or customer-facing role. Evidence that you have chased something and won it — a sale, a competition, a place, a client Written and spoken Arabic and English at a professional level Comfortable with rejection. You will hear "no" most days Organised enough to keep a CRM honest without being told Based in Greater Cairo<br>Why G4S Egypt Commission from your first originated deal — no waiting a year to earn Trained directly by the Head of Sales, with joint client visits from week one A global brand that gets you in the door — the hardest part of cold outreach done for you<br>To apply Apply and answer the short screening questions. Shortlisted candidates complete a short online assessment, then interview. We reply to everyone who completes the assessment. G4S is an equal opportunity employer.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Valleysoft is a regional IT services provider delivering enterprise technology, application development, process management, and IT support solutions to clients worldwide.<br> Working across the Information Technology and Services sector, the company supports complex business environments where reliable systems, strong operational control, and responsive support are essential to day-to-day performance.<br> This role is focused on maintaining the stability and performance of card management and ATM-related applications in a banking and payments environment.<br> As a CMS &amp; ATM Application Support Specialist, you will play a key part in resolving production issues, supporting critical transaction flows, and working closely with technical and operational teams to keep payment services running smoothly.<br> Responsibilities Provide L2/L3 production support for Card Management Systems and ATM-related applications.<br> Troubleshoot issues across card issuance, activation, PIN services, limits, blocking and unblocking, reissuance, and transaction processing.<br> Analyze ISO 8583 messages and end-to-end transaction flows across ATM, POS, e-commerce, and contactless channels.<br> Investigate authorization, clearing, reversal, reconciliation, and settlement issues.<br> Support integrations between CMS, ATM/POS systems, payment platforms, and core banking systems.<br> Analyze transaction and application logs to identify root causes.<br> Coordinate with infrastructure, middleware, database, security, application, and payment scheme teams.<br> Support production releases, changes, post-deployment validation, and operational documentation.<br> Ensure incidents are resolved within SLAs and participate in on-call or shift-based support as needed.<br> Private Health Insurance Training &amp; Development 2+ years of experience supporting CMS, ATM, or payment applications in banking environments, including L2/L3 production support for business-critical systems.<br> Hands-on production support experience with a Card Management System and practical troubleshooting experience with an ATM/POS transaction processing or switching platform.<br> Strong experience analyzing ISO 8583 messages, including authorization, reversal, and clearing flows, with the ability to trace failed transactions end-to-end through application and server logs.<br> Experience supporting integrations between CMS, ATM/POS, payment systems, and core banking systems.<br> Strong SQL skills using Oracle and/or SQL Server.<br> Experience with ticketing or incident management tools and structured incident, problem, and change-management processes.<br> Hands-on experience with an ATM/POS switch such as ACI Base24, Postilion, or a similar platform.<br> Eligibility to work in Egypt.<br> Availability to work rotating shifts, including overnight, weekend, and public-holiday coverage, and to participate in an on-call roster.<br> Ability to respond to high-priority production incidents outside normal business hours when required.<br> Experience with a Card Management System such as Way4, VisionPLUS, TietoEVRY, or a similar platform is a plus.<br> Experience with Thales PayShield 9000/10K or an equivalent HSM is a bonus.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>As an Account Representative at TJM Labs, you’ll act as the technical liaison between our internal platform team and our pharmacy clients.<br> This role combines client relationship management with technical implementation and support.<br> You’ll help deploy automation solutions in client environments, guide users through implementation, troubleshoot production issues, and ensure clients feel supported throughout the lifecycle of the relationship.<br> We’ll provide training on our products and U.<br>S. pharmacy workflows.<br> What we need from you is strong technical troubleshooting ability, excellent communication skills, and confidence working directly with clients in a fast-moving operational environment.<br> What You’ll Do Serve as the primary technical point of contact for assigned client accounts Coordinate and support remote deployment of automation solutions in client environments Configure environments, credentials, permissions, and connectivity settings required for implementation Guide pharmacy clients through deployment, validation, onboarding, and handoff via screen-share and live support sessions Monitor production automation activity, queue health, scheduled jobs, and execution performance Troubleshoot issues by reviewing logs, identifying root causes, restarting services, or escalating engineering issues when needed Maintain strong ongoing client relationships through responsive communication and issue resolution Document implementations, recurring issues, troubleshooting steps, and client-specific operational notes Escalate platform or engineering concerns with clear reproduction details and supporting logs Participate in an on-call rotation for after-hours and weekend support coverage Coordinate issue handoff across time zones with U.<br>S.-based teammates $10 USD/hour Remote-First Environment Paid Time Off What We’re Looking For 2–4 years of experience in technical account management, IT support, technical operations, customer success, or systems administration Strong troubleshooting and problem-solving skills with the ability to work backward from symptoms to root cause Experience supporting Windows desktop/server environments, scheduled tasks, services, or networking fundamentals Excellent written and verbal English communication skills Comfortable leading screen-share sessions and speaking directly with U.<br>S.-based clients Strong organizational skills with the ability to manage multiple client issues simultaneously Reliable home office setup with stable internet and power for remote support work Willingness to participate in an on-call rotation, including occasional weekend coverage Nice to Have Experience with RPA or automation platforms (UiPath, Automation Anywhere, Blue Prism, Power Automate, etc.<br>) Prior experience in a client-facing technical support or technical account role Familiarity with remote support tools (TeamViewer, AnyDesk, ScreenConnect, RDP) Scripting experience in PowerShell, Python, or similar Exposure to ticketing systems such as Jira Service Management, ServiceNow, or Zendesk Basic SQL knowledge for troubleshooting data or automation outputs Experience in healthcare, pharmacy, or regulated operational environments</span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the Through Our Guests Eyes report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organization together with the related departments and monitor the organization. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programs and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a high school diploma.</li><li>At least 2 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programs (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.<br><b>General Ledger:</b><br><ul><li>Review the MAES (Monthly Accounting Entry sheet), communicate on time and document all month-end booking entries (accrual / cut off) to SSC</li><li>Check the document for stock in transit booking entries and communicate them to SSC</li><li>Follow and document provisions for risks and liabilities linked to its dedicated site: check the exhaustiveness of accruals followed by the Business Unit</li><li>Manage fixed assets follow up: assets in progress, start of depreciation with support documentation from site (proof of entry in service), physical inventory, write off request, depreciation accrual for late activation</li></ul><br><b>Business Unit Closing binder:</b><br><ul><li>Prepare the BU Closing binder with the information coming from SSC &amp; Site (standard support document, accrual for employee pension fund...) and obtain its validation by the Site Financial Controller</li><li>Attend to the monthly Closing binder review with SSC &amp; Site</li><li>Contribute to the action plan defined during the review</li></ul><br><b>Tax:</b><br><ul><li>Collaborate with the Shared Services Center (SSC) and Group Tax Department to ensure full compliance with local and national tax regulations, including corporate tax and VAT.</li><li>Ensure all tax returns are prepared accurately and filed within the prescribed timeframes.</li><li>Coordinate with the Group Tax Department for any significant changes or issues related to tax matters, such as transfer pricing or tax inspections.</li><li>Maintain and archive necessary tax documentation, including those related to tax audits and optimization efforts, ensuring they are readily available and compliant with Valeo policies.</li><li>Serve as the local point of contact for gathering data required by tax authorities or consultants, supporting the SSC in identifying and following up on tax risks.</li></ul><br><b>Account Payables/Account Receivables:</b><br><ul><li>Treat, solve issues and communicate to SSC the progress on supplier/customer litigations</li><li>Solve pending booking entries (unmatched manual or EDI invoices with P.O/Delivery note )</li><li>Alert and communicate to SSC all logistic and quality incidents</li><li>Check and guarantee that the customer pre-requisites are fulfilled for invoicing prototypes, tooling, R&amp;D, intercompany... (AR)</li><li>Interface to Shared Services Center for travel expenses of its dedicated site</li><li>Scan AP invoices through SSC integration system maintaining adequate cost allocations (P&amp;L account, cost centers...)</li></ul><br><b>Archiving:</b><br><ul><li>Responsible of the local financial archive with the support of the SSC</li><li>Archiving of invoices/supporting documentation linked to the site if not centralized in the SSC</li><li>Contribute to the Group Ethics &amp; Compliance program by applying and respecting code of Ethics and Valeo's policies.</li></ul><br><strong>Education &amp; Training:</strong><br><ul><li>Bachelor's degree in Accounting, Finance, or a related field.</li><li>Strong understanding of local and international accounting principles (IFRS).</li><li>Strong knowledge of local tax principles.</li></ul><br><b>Professional Experience:</b><br><ul><li>3-5 years of experience in accounting or finance support roles.</li><li>Demonstrated experience in handling month-end closing processes and general ledger support.</li><li>Prior experience with tax compliance, including VAT and corporate tax filings.</li></ul><br><b>Key Competencies:</b><br><ul><li>Technical Accounting: Proficient in IFRS/local accounting rules and internal control processes.</li><li>Problem-Solving: Ability to independently manage and resolve issues regarding AP/AR, booking entries, and supplier/customer disputes.</li><li>Analytical Skills: Strong attention to detail, particularly in maintaining accurate financial archives and documentation.</li><li>Communication: Excellent verbal and written communication skills to interface effectively with Shared Service Centers (SSC), internal stakeholders, and external tax authorities.</li><li>Adaptability: Proven ability to manage multiple priorities (e.g., closing binders, tax compliance, and daily accounting support) in a fast-paced environment.</li></ul><br>Languages:<br><ul><li>Fluent in at least two languages, with professional proficiency in English (mandatory).</li></ul><br>Employment details: The successful candidate will be hired as a contractor and will be part of the Finance at Valeo<br><b>Job:</b><br>Accountant<br><b>Organization:</b><br>Site Managment Control<br><b>Schedule:</b><br>Full time<br><b>Employee Status:</b><br>Regular<br><b>Job Type:</b><br><b>Job Posting Date:</b><br>2026-09-13<br>Join Us !<br>Being part of our team, you will join:<br>- one of the largest global innovative companies, with more than 20,000 engineers working in Research &amp; Development<br>- a multi-cultural environment that values diversity and international collaboration<br>- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth<br>- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development<br>More information on Valeo: https://www.valeo.com<br> </div>