Call Center Jobs - Cairo Egypt

Teleperformance Egypt is expanding! We are looking for Technical Support Agents to join our elite international Telecom account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team!<br>Requirements• English Level: Strong communication skills (B2–C1 level).• Education: We are inclusive! Open to Graduates, Undergraduates, Gap Year students, and Dropouts.• Skills: Customer-focused, patient, and equipped with good problem-solving skills.• Availability: Willingness to work rotational shifts (Night shift).<br>What We Offer (The Benefits)• Salary: 18,500 EGP (NET).• Transportation: Provided.• Professional Development: Paid training included (no prior technical or telecom experience required).• Security: Social and Medical insurance.• Growth: Real opportunities for career advancement within a global organization.• Work Culture: A vibrant, multinational environment with many additional benefits.<br>Location: New Cairo<br>How to Apply Ready to start? Contact us today for more details or to schedule your interview:???? Whats App: +20 108 002 1480

Teleperformance Egypt is expanding! We are looking for Technical Support Agents to join our elite international account based in New Cairo. If you have strong English skills and a passion for solving problems, we want you on our team!<br>Requirements• Sales/Retention Exprerience is a MUST • English Level: Strong communication skills (B2–C1 level).• Education: Open to Graduates.• Skills: Customer-focused, patient, and equipped with good problem-solving skills.• Availability: Willingness to work rotational shifts (Night shift).<br>What We Offer (The Benefits)• Salary: 19,500 EGP (NET).• Sales Incentives up to 200$• Overnight Allowance• Transportation: Provided.• Professional Development: Paid training included.• Security: Social and Medical insurance.• Growth: Real opportunities for career advancement within a global organization.• Work Culture: A vibrant, multinational environment with many additional benefits.<br>Location: New Cairo (City Walk) Starting Date: 16th of August <br>How to Apply Ready to start? Contact us today for more details or to schedule your interview:???? Whats App: +20 108 002 1480

Company Description TP Cairo EG is a customer-focused organization dedicated to delivering high-quality service and sales support to a diverse client base. The company operates in a dynamic, fast-paced environment where team members collaborate to improve customer experience and drive business growth. TP Cairo EG values professionalism, accountability, and continuous learning, offering structured training and clear performance standards. <br>Role Description The Customer Service Sales Specialist is a full-time, on-site role based in Qesm 1st New Cairo. The specialist handles inbound and outbound customer interactions via phone and other channels, providing clear information about products and services while identifying opportunities to recommend suitable solutions. Daily tasks include responding to inquiries, resolving issues, processing requests, and following up to ensure customer satisfaction. <br>Qualifications<br> <br>Strong customer-facing skills, including Customer Service and Customer Support capabilities. Fluency in English ( B2 - C1 Level) Ability to enhance Customer Experience and maintain high levels of Customer Satisfaction. Must Be Flexible with Rotational Shifts University Graduates

Job Description:Provide accurate weekly/ monthly/ quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day – majority of communication is outbound Work with your team and management to provide a professional experience during all interactions with customers and prospects Maintain the customer management system (CRM) to ensure all relevant data is captured Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts Work with a team and report directly to a Sales Manager. Job Requirements:Fluency in English is a must. Sales Experience or Customer Service experience. Benefits:Competitive Salary+Annual bonus of up to 74.4k Medical and Social insurance Transportation is provided, and it's door to door for ladies after 9:00PMNew Launching account= High chance to get promoted

Egy Bell is hiring a Design Engineer for a well-known renewable energy company.<br>Location: Maadi.<br>Job Description:We are looking for a Design engineer with design experience in small, medium scale PV solar energy projects including conceptual and detailed design of site layouts & knowledge in solar On-grid , pumping , hybrid & off-grid systems to join our team.<br>Responsibilities:<br>Design & revise preliminary layout for the solar system providing 3D view, Pvsyst report , BOQ. Lead the design team. Develop solar layout drawings using CAD software, SLD, concrete layout , wiring. Generate design calculations including voltage drop losses , cable sizing , tray sizing in excel. Perform technical site visit RFQ from suppliers Tendering Communication between internal departments of the company (Aftersales , Sales , Operations). Communicate with the suppliers and operations team for easier system installation process. Attend technical meeting with clients. Development in the design department tools. Research for new technologies in the field.<br>Qualifications: <br>Bachelor in related field.3 years of experience in Electrical Design. Structure design experience is a plus. Excellent understanding of Microsoft Office , Auto CAD , Sketchup, Pvsyst , PVSol. SAP 2000 , Tekla structure is a plus.

Egy Bell is hiring a Design Engineer for a well-known renewable energy company.<br>Location: Maadi.<br>Job Description:We are looking for a Design engineer with design experience in small, medium scale PV solar energy projects including conceptual and detailed design of site layouts & knowledge in solar On-grid , pumping , hybrid & off-grid systems to join our team.<br>Responsibilities:<br>Design & revise preliminary layout for the solar system providing 3D view, Pvsyst report , BOQ. Lead the design team. Develop solar layout drawings using CAD software, SLD, concrete layout , wiring. Generate design calculations including voltage drop losses , cable sizing , tray sizing in excel. Perform technical site visit RFQ from suppliers Tendering Communication between internal departments of the company (Aftersales , Sales , Operations). Communicate with the suppliers and operations team for easier system installation process. Attend technical meeting with clients. Development in the design department tools. Research for new technologies in the field.<br>Qualifications: <br>Bachelor in related field.3 years of experience in Electrical Design. Structure design experience is a plus. Excellent understanding of Microsoft Office , Auto CAD , Sketchup, Pvsyst , PVSol. SAP 2000 , Tekla structure is a plus.

Company Description TP Cairo EG is part of a global customer experience management organization that provides support services to clients across a variety of industries. The Cairo site focuses on delivering reliable, high-quality assistance to customers through multiple communication channels. Team members work in a structured environment with clear performance standards and professional development opportunities. The company values strong communication skills, service excellence, and a collaborative work culture.<br>Role Description This is a full-time, on-site Customer Service role located in Qesm 1st New Cairo for graduates with English proficiency at B2 level. The role involves responding to customer inquiries via phone and other channels, resolving issues, and providing accurate information in a clear and professional manner. Daily tasks include handling incoming calls, documenting interactions, escalating complex cases when necessary, and following established procedures and service scripts. The Customer Service team member will work to maintain high customer satisfaction by listening carefully, showing empathy, and ensuring timely follow-up. The role also includes meeting performance targets, participating in training, and collaborating with colleagues and supervisors to improve processes and customer experience.<br>Qualifications<br> <br>Focus on Customer Satisfaction and Customer Experience, ensuring courteous and empathetic interactions. English language proficiency at B2 level or higher, with confident spoken and written communication. Recent graduate or equivalent educational background; prior customer-facing experience is an advantage. Ability to work on-site in Qesm 1st New Cairo on a full-time basis and in rotating shifts if required. Strong problem-solving skills, attention to detail, and ability to follow set procedures and guidelines. Reliable, adaptable, and able to work well in a team-oriented environment.

Teleperformance is hiring for an English customer service representative (Launching Account)<br>BENEFITS:Salary 21,000 (including KPIs) KPIs collected in Euro equivalent – maximize your earning potential24/7 transportation across Cairo & Giza Quarter Bonus Up to 195 Euro Medical Insurance (up to EGP 400,000/year) + **Social Insurance Free Gym Access Exclusive discounts at stores across Egypt Clear career path after just 6 months VPN line provided Overnight allowance: EGP 1,000Door-to-door transportation for females after 11 PM (for night shifts)<br>Location: New Cairo.

About the Company<br>TP is hiring for English Account! Apply now & Start Next Week!<br>About the Role<br>Account: Handling customers who are complaining from internet issues.<br>Responsibilities<br>Handling customers who are complaining from internet issues.<br>Qualifications<br>Graduates English Level B2/C1Flexible with rotational/night shifts.<br>Required Skills<br>Graduates English Level B2/C1Flexible with rotational/night shifts.<br>Preferred Skills<br>None specified.<br>Pay range and compensation package<br>Salary: Total 19,000 NETOvernight Allowance Transportation provided across Cairo & Giza. Working Hours: Rotational Shifts Special Benefits: 195 Euros as quarterly bonus linked to productivity & performance Extra 50$ incentive based on performance<br>Equal Opportunity Statement<br>TP is committed to diversity and inclusivity.

Teleperformance is Hiring: WFM Analyst L2Are you passionate about workforce planning, data analysis, and process improvement? Join Teleperformance and help drive operational excellence through workforce optimization and innovation. What You'll Do:• Analyze workforce data and identify trends to improve efficiency• Develop recommendations to optimize workforce planning and resource utilization• Collaborate with Operations, HR, and IT teams to implement WFM strategies• Drive automation, standardization, and continuous process improvement• Support and train teams on WFM tools and best practices• Monitor performance and contribute to business improvement initiatives• Ensure compliance with company policies and information security standards What We're Looking For:• 2–5 years of experience in Workforce Management, project management, or process improvement in BPO Industry• Bachelor's degree• English level: B2 or above• Hands-on experience working with Alvaria and/or Aspect WFM tools• Strong analytical and problem-solving skills• Proficiency in Microsoft Excel, Word, and Outlook• Experience with SQL, BI tools, or Workforce Management software is a plus• Excellent communication and stakeholder management skills• Ability to work in a fast-paced, data-driven environment What We Offer:• Competitive salary package• Medical and social insurance• Transportation provided• Career growth and development opportunities• Dynamic international work environment

<p><b>Job Description</b></p><p><p><strong>Desired Candidate Profile</strong></p><ul><li>Graduates only</li><li>C1 English level required</li></ul>

Company Description<br>TP is a global digital business services company. Our extensive scale and strong local presence enable us to support our communities, clients, and the environment effectively. We offer advanced, digitally-powered business services that help top global brands streamline their operations in meaningful and sustainable ways.<br>Location: [5th settlement, New Cairo City, Cairo, Egypt]Salary: 23k EGP Net per month Job Type: Full-time The Role: We're looking for fluent English-speaking Customer Service Representatives to join our team. You'll handle customer inquiries via phone, email, or chat, providing solutions and ensuring a positive experience. This role requires flexibility for rotational shifts (mornings, evenings, nights, weekends).<br>Key Responsibilities:<br>Resolve customer inquiries and issues professionally. Document interactions accurately. Maintain strong product knowledge. Adhere to company policies and procedures.<br>What We're Looking For:<br>Fluent English speaker (verbal & written). Excellent communication and problem-solving skills. Ability to work rotational shifts. No prior experience required – comprehensive training provided! Graduates are welcome to apply<br>What We Offer:<br>Competitive 23k EGP net salary including KPIs. Transportation provided all over Cairo and Giza. (Door to door transportation for Females after 11 PM) Medical and Social Insurance. Career growth opportunities after 6 months. GYM Access and store discounts.<br>Work nature: 5 days per week (9 rotational hours, including 1 hour break), and 2 rotating days off

We're Hiring: WFM Scheduling Analyst II (BPO Industry experience is a MUST) The WFM Scheduling Analyst will be responsible for the schedules of the employees in the company, essentially for those who are working as Operations Customer Experts. As the workflow in the company changes in a daily and weekly period, it's important to know Which employees are available to work, and which skills must they choose, the best work schedule, and the best workplace for each one. The main goal is to maximize the productivity of the company and the employees’ satisfaction.<br>Required Qualifications• Graduate• Fluency in English.• 2 to 5 years on Contact Center’s and shared services for international markets and/or relatedindustries.• Working knowledge of Microsoft Office Suite (Highly skilled in MS Excel).• Analytical ability.• Flexibility.• Planning C Organizing.• Problem solving.• Time management.<br>Key Responsibilities Automatic allocation of schedules to Operations Customer Ex in order to ensure operational service levels, to meet legal requirements and achieve resource optimization. Analyze requirements about how many employees are needed for each workplace. Discuss the working schedules of employees with managers. Provide help with the updating of databases with relevant information about employees. Create and validate working schedules, assuring support in solving schedule deviations; elaboration of permanent schedules; Customer Services Representatives selection for new projects training and for on-going projects. Schedule employees for training programs in case the company selects employees for a workplace that requires new skills and knowledge. Interact with other departments in order to improve or maximize the project(s) results. Be an active part of the process of continuous improvement, proposing improvement and innovation methods across the department and the company (producing fresh and imaginative ideas and solutions). Communicate any known infractions of the Corporate Policies and procedures to Teleperformance Management immediately

<p><b>Job Description</b></p><p><p><strong>Desired Candidate Profile</strong></p><ul><li>C1 English level required</li><li>Graduates only</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <em> We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. </em> </div></div></section>

Company Description TP Cairo EG is part of a global customer experience and business services organization that supports clients across multiple industries. The company provides customer service, technical support, and back-office solutions through modern contact centers and digital channels. TP Cairo EG focuses on delivering efficient, high-quality service while maintaining a collaborative and professional work environment. Team members benefit from structured training, clear performance standards, and opportunities for development. The New Cairo site offers a stable, growth-oriented setting for individuals starting or building a career in customer service.<br>Role Description This is a full-time, on-site Customer Service role based in New Cairo. The role involves handling incoming customer inquiries via phone and other communication channels, providing accurate information, and resolving issues in a timely and professional manner. Day-to-day responsibilities include maintaining high standards of phone etiquette, documenting interactions in the system, and following established procedures and scripts where applicable. The Customer Service representative is expected to contribute to customer satisfaction and experience by listening actively, showing empathy, and ensuring that each interaction is clear and helpful. The position is designed for graduates with strong language skills at B2/C1 level and offers a net salary of 19K, along with ongoing coaching and performance feedback.<br>Qualifications<br> <br>Customer Service and Customer Support skills, with the ability to handle inquiries and resolve issues effectively. Customer Satisfaction and Customer Experience focus, demonstrating empathy, patience, and a commitment to service quality. Strong Phone Etiquette, including clear communication, professional tone, and active listening. Very good to excellent language proficiency (B2/C1 level) in the required languages. Graduate-level education (university degree or equivalent) in any field. Ability to work on-site in New Cairo on a full-time schedule, including potential shifts, weekends, or holidays as required. Basic computer skills and the ability to learn new systems and tools quickly. Reliability, time management, and the capacity to work in a fast-paced, target-driven environment.

Company Description TP is a global digital business services company dedicated to supporting communities, clients, and the environment. Our global scale and local presence enable us to deliver the most advanced, digitally-powered business services. We help the world's best brands streamline their business in meaningful and sustainable ways.<br>About the role:The B2B Outbound Sales Representative role is a full-time, on-site position based in New Cairo. In this role, the specialist manages outbound interactions targeting small and medium-sized business owners in the US to drive growth and expand market footprint. Daily tasks include dialing leads through calls and emails, conducting consultative discovery to identify client communication needs, addressing objections, and offering integrated telecom solutions.<br>Requirements:B2–C1 English Graduates Previous sales experience Willingness to work rotational/night shifts<br>What we offer19,400 EGP NETUncapped $USD Commission2 Fixed Days off Overnight allowance Transportation Paid training Social & medical insurance Gym access<br>???? Work Location: New Cairo For more questions or inquires reach me on Whats App at: +201080035946 https://wa.me/201080035946

We are hiring #Quality_Specialist (GSM background)<br><br> Requirements: <br>-English level B2 is preferred<br>-Quality experience as Quality for 6 m : 1 Y (GSM Mobile background)<br>-Experience in the telecom industry (Accounts) is a must <br>-COPC awareness and knowledge<br><br>For applying send your updated CV to : 01552237330 and mention the vacancy name<br><br>#COPC #GSM #Quality #Call_center

???? Teleperformance is hiring - English Speakers ( B2-C1 )???? Salary: 19,000 Net!! ( including- KPIS )???? Extra Bonus????Grads only ???? KPIs in EURO???? Transportation provided ( females door to door )????Immediate hiring ???? Location: Egypt, Cairo, New Cairo???? Working Hours : Rotational Shifts + Days Off: Rotational days off For more details send Whats App 01112276943

???? Teleperformance is hiring - English Speakers ( B2-C1 )???? Salary: 19,000 Net!! ( including- KPIS )???? Extra Bonus????Grads only ???? KPIs in EURO???? Transportation provided ( females door to door )????Immediate hiring ???? Location: Egypt, Cairo, New Cairo???? Working Hours : Rotational Shifts + Days Off: Rotational days off For more details send Whats App 01112276943