3D Designers Jobs in Egypt
2045 Jobs Found
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<strong>Job Description</strong><br><b>Purpose of the Job:</b><br>As a Product Owner at Fixed Solutions, you will drive the vision, strategy, and delivery of software products that meet customer needs and align with business goals. You will act as the bridge between customers, business stakeholders, and technical teams, ensuring that each product delivers measurable value and a seamless user experience. Your focus will be on defining product direction, managing the backlog, prioritizing features, and guiding development teams through successful delivery cycles.<br><b>Duties and Responsibilities:</b><br>Own the product vision and strategy by aligning business goals, customer needs, and market trends into a clear and actionable roadmap. <br><ul><li>Define and prioritize the product backlog to maximize value delivery and ensure alignment with strategic objectives and customer requirements.</li><li>Translate business and customer needs into detailed user stories, acceptance criteria, and product requirements that guide development teams effectively.</li><li>Lead cross-functional collaboration with business analysts, designers, developers, and QA teams to ensure timely and high-quality product releases.</li><li>Act as the voice of the customer throughout the development process, validating features through user feedback, analytics, and post-release evaluations.</li><li>Collaborate with stakeholders and customers to define success metrics, gather feedback, and continuously refine the product roadmap based on outcomes and performance data.</li><li>Monitor and measure product performance using KPIs, analytics tools, and user insights to inform strategic decisions and identify areas for improvement.</li><li>Drive Agile delivery by facilitating sprint planning, backlog grooming, and review sessions, ensuring the team remains focused and aligned with business priorities.</li><li>Manage product launch and adoption plans in coordination with marketing, customer success, and implementation teams to ensure smooth roll outs and customer satisfaction.</li><li>Continuously analyze competitors and market trends to identify opportunities for differentiation, innovation, and enhancement of existing solutions.</li></ul><br><strong>Requirements</strong><br><b>Requirements:</b><br><b>Education:</b><br><ul><li>Bachelor's degree in Computer Science, Engineering.</li><li>Product Management certification (e.g., CSPO, PSPO) is a plus.</li></ul><br><b>Skills and Experience:</b><br><ul><li>3+ years of proven experience as a Product Owner or in a similar role within IT software projects.</li><li>Strong understanding of software development life cycles and Agile methodologies (Scrum/Kanban).</li><li>Demonstrated experience managing product backlogs, defining user stories, and delivering product increments in collaboration with cross-functional teams.</li><li>Proficiency in using tools such as Jira, Confluence, Miro, or similar product management platforms.</li><li>Solid analytical skills with the ability to interpret data and translate insights into actionable product decisions.</li><li>Excellent communication and presentation skills, with experience engaging both technical and non-technical stakeholders.</li><li>Ability to manage priorities, make data-informed trade-offs, and deliver high-value outcomes under pressure.</li><li>Experience in customer-facing software products or enterprise solutions is preferred.</li><li>Fluent in English, spoken and written.</li></ul><br> </div>
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<span>Envision Employment Solutions is currently looking for Senior Mobile Developer (Flutter) for one of our partners, a leader in the Consulting & Technology Services !<br> Objective: We are seeking a motivated and detail-oriented Senior Mobile Developer (Flutter) to join our Cybersecurity and Data Resilience team.<br> This role is ideal for an early-career IT or cybersecurity professional looking to develop expertise in cyber recovery, ransomware resilience, and data protection technologies.<br> Responsibilities: Mobile Application Development Design, develop, and maintain cross-platform mobile applications using Flutter.<br> Build scalable, maintainable, and high-performance mobile solutions that meet business requirements.<br> Integrate mobile applications with RESTful APIs, third-party services, and backend systems.<br> Optimize application performance, responsiveness, and user experience across Android and iOS platforms.<br> Troubleshoot, debug, and resolve application defects and performance issues.<br> Architecture & Technical Leadership Contribute to application architecture and technical design decisions.<br> Promote clean code principles, reusable components, and development best practices.<br> Participate in code reviews to ensure code quality and maintainability.<br> Mentor junior developers and provide technical guidance across the development team.<br> Contribute to technical documentation and knowledge sharing.<br> Testing & Quality Assurance Develop and maintain unit and widget tests.<br> Support application testing, debugging, and release activities.<br> Ensure applications meet quality, security, and performance standards.<br> Collaborate with QA teams to resolve issues and improve software quality.<br> Collaboration & Continuous Improvement Work closely with UI/UX designers, backend developers, product managers, and stakeholders throughout the development lifecycle.<br> Participate in Agile ceremonies including sprint planning, reviews, and retrospectives.<br> Stay current with Flutter, Dart, and mobile development best practices.<br> Recommend improvements to development processes, tools, and application architecture.<br> Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.<br> Minimum 6 years of experience in mobile application development , with significant hands-on experience using Flutter.<br> Strong proficiency in Flutter and Dart .<br> Experience developing and maintaining cross-platform mobile applications for Android and iOS.<br> Strong understanding of mobile application architecture and design patterns (MVC, MVVM, BLoC, Clean Architecture, etc.<br>). Experience integrating RESTful APIs and third-party SDKs.<br> Strong knowledge of state management approaches such as Provider, Riverpod, Bloc, or Cubit.<br> Experience with Git and collaborative version control workflows.<br> Familiarity with Firebase services, including Authentication, Firestore, Cloud Messaging, or Analytics, is an advantage.<br> Experience with unit testing, widget testing, and application debugging.<br> Understanding of CI/CD pipelines for mobile application deployment is preferred.<br> Strong analytical and problem-solving skills.<br> Excellent communication and collaboration skills.<br> Experience working in Agile development environments.<br> Previous experience mentoring developers or leading technical initiatives is preferred.<br></span> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>Architecture & Design Collaborate with senior engineers and the Backend Lead to design scalable, maintainable, and modular backend systems for SaaS products. Contribute to the design of APIs, databases, and backend services while considering performance, security, and maintainability. Participate in technical discussions regarding frameworks, tools, and architectural improvements. Development & Implementation Develop and maintain production-grade server-side applications using technologies such as Python, Django Build and maintain RESTful APIs, business logic, and integrations with internal and external systems. Implement background jobs, scheduled tasks, and event-driven processes where required. Troubleshoot and resolve application issues, bugs, and performance concerns. Quality, Testing & Code Review Write and maintain unit, integration, and automated tests to ensure application reliability and code quality. Participate in peer code reviews and incorporate feedback to improve development standards. Follow established coding guidelines, documentation practices, and development processes. Performance & Optimization Assist in monitoring application performance and identifying areas for improvement. Implement basic optimization techniques, including database query tuning, caching, and efficient resource utilization. Work with DevOps and senior engineers to support deployments and maintain production environments. Security & Reliability Follow secure coding practices and company security standards. Implement authentication, authorization, validation, and error-handling mechanisms. Support monitoring, logging, and troubleshooting efforts to maintain system reliability and availability. Collaboration & Product Engagement Work closely with Product Owners, Frontend Developers, QA Engineers, and UX/UI Designers to deliver product features. Participate in sprint planning, estimation, and technical discussions. Communicate technical challenges, risks, and progress to relevant stakeholders. Documentation & Knowledge Sharing Document APIs, technical implementations, and development processes. Share knowledge with team members and contribute to internal technical discussions. Stay updated on backend development trends, tools, and best practices to continuously improve technical skills.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Computer Science, Software Engineering, or related field (or equivalent experience). 3+ years of professional backend development experience in SaaS / enterprise software. Proven experience building and maintaining large-scale, distributed backend systems. Technical & Soft Skills Strong proficiency in at least one backend language (e.g., Python, Django) Deep experience with relational databases (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, Redis). Knowledge of containerization (Docker), container orchestration (e.g., Kubernetes), and cloud infrastructure (AWS, Azure, or GCP). Experience designing and building RESTful APIs or GraphQL services. Strong problem-solving skills, with a logical and structured approach to design and architecture. Excellent communication skills - able to convey technical ideas to non-technical stakeholders. High attention to detail and commitment to code quality, testing, and documentation. Knowledge Brokers and Messaging Queues ( RabbitMQ)</p><p></p></section>
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<span></span><p><strong><span>COMPANY DESCRIPTION</span></strong></p><br> <p><span>SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.</span></p><br><p><strong><span>THE SAP YOUNG PROFESSIONALS PROGRAM</span></strong></p><br> <p><span>The SAP Young Professionals Program is a free initiative delivered by the</span><span>Digital Skills Center of SAP</span><span>. The program, which lasts for 2 months, is designed to give recent graduates the certifications and soft skills required to begin a career as an SAP Associate Consultant. At the end of the training, SAP will work very closely with the program graduates to introduce them to a host of opportunities with SAP customers and partners to work as an SAP Consultant.</span></p><br>
<p><strong><span>SAP CONSULTANTS</span></strong></p><br> <p><span>The role of an SAP Consultant can be divided into 2 functions: Functional and Technical. </span></p><br> <p><span>The consultant will contribute to blueprinting, design, implementation, operation, optimization, and upgrade phase of a S/4 HANA project, and provide business process as well as functional expertise, and project guidance to our clients to ensure their investment in SAP software and consulting services will make their business the best run business. </span></p><br>
<p><span>The Consultant is also responsible for maintaining a high degree of customer satisfaction in each of their accounts in addition to growing and developing referenceable customers through their investigation, analysis, consulting, coaching, knowledge transfer, and relationship-building efforts.</span></p><br> <p><strong><span>CERTIFICATE INFORMATION: </span></strong></p><br> <p><strong><span>SAP Build, </span></strong><span>is a unified application development and process automation solution, enabling personalization and efficiency at scale. It empowers users to create applications, automate tedious tasks, and design business sites through a low-code environment, ensuring that innovation is accessible to both professional developers and business experts.</span></p><br> <p><strong><span>The Generative AI Hub</span></strong><span>, part of SAP AI Foundation, is a centralized platform designed to streamline enterprise AI adoption. It provides a secure environment for businesses to access, orchestrate, and deploy a wide range of Large Language Models (LLMs) while ensuring they are grounded in business-specific data and compliant with enterprise standards.</span></p><br>
<p><strong><span>HOW YOU BENEFIT:</span></strong></p><br> <ul>
<li><span>Start your journey to become an SAP Consultant;</span></li>
<li><span>Gain globally-recognised associate-level SAP Certifications;</span></li>
<li><span>Learn directly from SAP experts;</span></li>
<li><span>Experience classroom and workshop-based training in SAP Technologies;</span></li>
<li><span>Develop the soft skills needed to prepare you for successful job applications;</span></li>
<li><span>Benefit from introductions to job opportunities within the SAP Ecosystem to help secure a position after the training. Please note this program does not guarantee you a job at the end of it.</span></li>
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<p><strong><span>WHAT WE REQUIRE FROM A CANDIDATE:</span></strong></p><br> <ul>
<li><span>Candidates must have the legal right to work in Egypt.</span></li>
<li><span>Candidates must be currently unemployed or employed in a part time/non-permanent role not related to career aspirations;</span></li>
<li><span>Candidates must be educated to at least Bachelor level in a field related <strong>to Business Administration / Management Information Systems / Engineering / </strong></span><strong><span>Data Science / AI</span></strong></li>
<li><span>Candidates will preferably have graduated within the last 3 years with a GPA in the top quartile – proof of this may be requested.</span></li>
<li><span>Candidates must have a keen interest in starting an SAP-related career involving travel;</span></li>
<li><span>Candidates should be fluent in English, both written and spoken;</span></li>
<li><span>The program will commence by<strong> mid-August 2026</strong>and full-time availability from 9am – 6pm from <strong>Sunday- Thursday </strong>throughout the training period is essential. The Program will last for 2 months.</span></li>
<li><strong><u><span>This training will take place online in a virtual live classroom format. Please ensure you have strong enough internet at home to be able to participate in this program.</span></u></strong></li>
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<p><strong><span>Please share an English version of your resume while applying for this program.</span></strong></p><br>
<p><strong><span>We help the world run better</span></strong><span><br>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. </span></p><br>
<p><span><br><strong>We win with inclusion</strong><br> SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.<br>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: </span><span>Careers@sap.com</span><span>. Requests for reasonable accommodation will be considered on a case-by-case basis. </span></p><br> <p><span>For SAP employees: Only permanent roles are eligible for the </span><span>SAP Employee Referral Program</span><span>, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.</span></p><br> <p><span>Successful candidates might be required to undergo a background verification with an external vendor.</span></p><br> <p><strong><span>AI Usage in the Recruitment Process</span></strong></p><br>
<p><span>For information on the responsible use of AI in our recruitment process, please refer to our </span><span>Guidelines for Ethical Usage of AI in the Recruiting Process</span><span>. </span></p><br>
<p><span>Please note that any violation of these guidelines may result in disqualification from the hiring process.</span><span><br>Additional Locations: <br></span></p><br>
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We're looking for a talented Senior Automation Engineer to join Procore's Product & Technology organization. In this role, you will drive the design, development, and evolution of automated testing solutions that ensure the quality, reliability, and scalability of both customer-facing and internal applications. You will partner closely with Software Engineers, Product Managers, Designers, DevOps Engineers, and fellow Quality Engineers to embed automation throughout the software development lifecycle. We're looking for an engineer who is passionate about building robust automation frameworks, improving developer productivity, and leveraging AI-powered tools to accelerate software quality. This role reports to the Quality Assurance Manager and is based in Cairo, Egypt.<b>What you will do </b><ul>
<li>Design, build, and maintain scalable automation frameworks for web, API, and end-to-end testing.</li>
<li>Develop reliable, maithe number of ntainable, and reusable automated test suites that support continuous delivery.</li>
<li>Collaborate with software engineers to integrate automated testing into CI/CD pipelines and improve release quality.</li>
<li>Define automation strategies and establish best practices for test architecture, code quality, and framework design.</li>
<li>Review product requirements, technical designs, and implementation plans to identify quality risks and improve testability.</li>
<li>Perform API, integration, regression, end-to-end, and exploratory testing when needed to ensure comprehensive coverage.</li>
<li>Investigate test failures, analyze defects, identify root causes, and partner with engineering teams to resolve issues.</li>
<li>Improve test execution speed, stability, and reliability by optimizing automation frameworks and reducing flaky tests.</li>
<li>Drive quality metrics, automation coverage, and continuous improvement initiatives across engineering teams.</li>
<li>Leverage AI-powered tools and coding assistants to accelerate test automation development, test generation, debugging, defect analysis, and engineering productivity.</li>
<li>Contribute to the adoption of AI-assisted quality engineering practices and help establish best practices across the organization.</li>
<li>Mentor other Quality Engineers on automation best practices, framework design, coding standards, and modern testing techniques.</li>
<li>Stay current with emerging automation technologies, AI capabilities, and industry best practices to continuously improve Procore's quality engineering practices to improve Procore's quality engineering practices continuously<br><b>What we're looking for</b><br> </li>
<li>Bachelor's degree in Computer Science, Engineering, or a related technical field.</li>
<li>5+ years of experience in software quality engineering with a strong focus on test automation.</li>
<li>Strong programming skills in Java, JavaScript/TypeScript, C#, or Python.</li>
<li>Hands-on experience designing and building automation frameworks using tools such as Playwright, Cypress, Selenium, or similar.</li>
<li>Experience automating REST APIs using tools such as Postman, Rest Assured, Playwright API, or equivalent.</li>
<li>Strong understanding of software engineering principles, object-oriented programming, and design patterns.</li>
<li>Experience working with CI/CD pipelines and integrating automated tests into modern deployment workflows.</li>
<li>Strong SQL skills and experience validating data across distributed systems.</li>
<li>Experience testing cloud-native applications, distributed systems, or microservices architectures.</li>
<li>Familiarity with Docker, Kubernetes, Git, and modern software development practices.</li>
<li>Experience with performance, reliability, or security testing is a plus.</li>
<li>Experience using AI-powered tools such as ChatGPT, GitHub Copilot, Claude, Gemini, Cursor, Windsurf, or similar to improve engineering and automation workflows.</li>
<li>Excellent communication, collaboration, and problem-solving skills.</li>
</ul><br><br> </div>
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<span>About Maqsam Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience.<br> Leveraging groundbreaking advancements in AI technology , Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM.<br> Your Opportunity We’re looking for a driven, detail-oriented Marketing Campaign Manager, who will be responsible for planning, executing, and optimizing integrated marketing campaigns across multiple channels.<br> This role ensures campaigns are delivered on time, aligned with business goals, and effectively coordinated across internal and external stakeholders.<br> You will join a collaborative and dynamic marketing team , leveraging your expertise to plan and deliver high-impact campaigns in close partnership with cross-functional teams.<br> You will play a key role in aligning stakeholders, coordinating responsibilities across all involved parties, and ensuring the timely execution of campaign activities.<br> Your ability to drive alignment and execution will be essential to shaping our marketing strategy and delivering measurable results in a fast-paced, tech-driven environment.<br> Key ResponsibilitiesCampaign Strategy & Planning Lead the ideation, planning, and execution of integrated multi-channel marketing campaigns.<br> Translate business and marketing goals into clear campaign objectives and execution plans.<br> Define target audiences, messaging frameworks, timelines, and success metrics.<br> Execution & Coordination Manage end-to-end campaign execution, coordinating internal teams and external partners to ensure timely delivery.<br> Adopt a 360° campaign approach, activating a mix of channels, including offline, social media, email, WhatsApp, PR, and others, to execute and amplify campaigns effectively.<br> Own campaign timelines, tasks, dependencies, and deliverables across all stakeholders.<br> Serve as the primary point of contact for cross-functional teams (Sales, Product, Customer), ensuring clear briefing, alignment, and accountability.<br> Ensure consistent messaging and brand alignment across all campaign touchpoints.<br> Performance & Optimization Track campaign performance against defined KPIs (e.<br>g., pipeline, engagement, conversions).<br> Analyze results and provide actionable insights and recommendations.<br> Optimize campaigns in-flight based on performance data and learnings.<br> Process & Scale Establish and improve campaign management processes, tools, and documentation.<br> Support repeatable, scalable campaign frameworks for future launches.<br> Maintain campaign calendars and reporting dashboards.<br> Who We’re Looking For 5+ years of experience in marketing campaign management or integrated marketing.<br> Strong project management and organizational skills.<br> Experience running multi-channel campaigns (email, content, events, webinars, etc.<br>) Ability to work cross-functionally and manage multiple stakeholders.<br> Data-driven mindset with experience analyzing campaign performance.<br> What We Provide you Join a world-class team at Maqsam , where your growth is our priority.<br> Here’s what you can expect: A collaborative and friendly environment with flexible hours.<br> Many opportunities to learn, grow and become a world-class professional.<br> A fair compensation.<br> A culture that thrives on open communication and transparency.<br> First-class health insurance.<br> Part of Something Big: Work with seasoned professionals and be proud of being part of the exciting world of SaaS business.<br> Ready to join Maqsam's team?<br> Apply now !<br></span> </div>
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<b>Job Description</b><span>Overview</span><p>Structure Engineers are civil engineers who specialize in the design and analysis of structures that require concrete. They engineer the construction of a variety of structures, such as tanks, Residential and commercial, Industrial, plants and towers buildings. These professionals are at the intersection of science and industry, combining their knowledge of math, science, and construction technology to create safe and functional structures.</p><br><span>Your role</span><p><i>Roles</i></p><br><ul><li>Carry our analysis and design of building structures using software like AutoCAD, Etabs, SAFE, STAAD, SAP, Prokon, SP Column, RAM Concept.</li><li>Knowledge of Revit and Navisworks will be an advantage.</li><li>Offer support and guidance to junior members of the team</li><li>Effectively manage own time which may be necessary if allocated to more than one project</li></ul><p><i>Requirements</i></p><br><ul><li><i></i>Please read these requirements carefully before applying and ensure they are evident on your CV if you have achieved them.</li><li>Degree in Civil or Structural Engineering.</li><li>Experience of 5+ years working in Design office, designing building structures.</li><li>Familiarity with Concrete codes IS/BS, ACI, SBC, ECP, AISC Codes of Practice.</li><li>Experience of working on multi-disciplined projects.</li><li>Practical experience of reinforced concrete design and RC detailing of reinforced concrete structures, to British Standards and American codes.</li><li>Preferably also practical experience of structural steel design and detailing of steel structures, to British Standards and American codes.</li><li>Have a desire to technically lead and collaborate within a technically orientated team.</li><li>Established skill and delivery in the design and analysis of concrete and steel structures and be familiar with current design standards and working practices.</li><li>Excellent communication skills.</li><li>A flexible attitude to both the type of work undertaken and the level of responsibility given.</li><li>Flexible approach to work location.</li><li>Have the ability to make decisions, act on your own initiative.</li></ul><span>About you</span><ul><li>You will have a proactive, co-operative and helpful attitude to colleagues and clients</li><li>A self-motivating, reliable and consistent approach to work is essential</li><li>Practically minded with a problem-solving nature</li><li>You must be able to work independently and in teams</li><li>Acceptance of responsibility for work carried out</li></ul><span>Rewards & benefits</span><p>Explore the rewards and benefits that help you thrive – at every stage of your life and your career.</p><br><p>This includes:</p><br><ul><li>Comprehensive life insurance coverage</li><li>Medical insurance for you and your dependents</li><li>Annual leave balance in accordance with local labour law</li><li>Flexible and hybrid work solutions</li><li>Opportunity for local and global internal transfers</li><li>Company gratuity scheme</li><li>Discretionary bonus program</li><li>Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition</li></ul><p>Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.</p><br><span>About AtkinsRéalis</span><p>We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. We're committed to leading our clients across our various end markets to engineer a better future for our planet and its people.</p><br><p>Find out more.</p><br><b>Worker Type</b>Employee<b>Job Type</b>Regular<p><span><i>At </i></span> <i><span>AtkinsRéalis</span></i><span><i>, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. </i></span></p><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p><strong>Responsibilities</strong></p><p>Credit Assessment and Risk Management: Evaluate the creditworthiness of potential clients, including corporate clients, travel agents, and groups. Review and approve credit applications, ensuring they meet the hotel s credit policy. Analyze customer financial history and determine appropriate credit limits for each account. Regularly monitor and assess accounts to identify and mitigate potential credit risks. Accounts Receivable Management: Oversee the management of accounts receivable, ensuring that all invoices are sent promptly and payments are collected on time. Follow up on outstanding accounts and overdue payments to ensure timely resolution. Manage aging reports and work proactively to reduce overdue accounts and minimize bad debt. Ensure that all payments are posted correctly and accurately in the hotel s financial systems. Credit Policy Enforcement: Ensure that all credit policies are adhered to by guests, corporate clients, travel agencies, and other stakeholders. Monitor and enforce the hotel s credit terms, ensuring that clients credit limits and payment terms are respected. Approve or decline requests for extended credit or credit extensions in line with hotel policy. Collections and Dispute Resolution: Lead and manage the collections process, working with customers to ensure timely and full payment. Address and resolve disputes or issues related to billing, credit terms, and payment discrepancies. Negotiate payment arrangements with clients who may be facing financial difficulties. Work with the legal department or external collections agencies when necessary to recover overdue payments. Reporting and Financial Analysis: Prepare and submit regular reports on accounts receivable, aging balances, collections progress, and credit risk to senior management. Provide recommendations on improving cash flow, reducing overdue accounts, and optimizing the credit control process. Assist in preparing financial statements by ensuring all receivables are accounted for and accurately reported. Team Leadership and Supervision: Supervise and train the accounts receivable and credit team to ensure efficient operations. Provide guidance on credit management best practices, improving team performance and reducing errors. Foster a collaborative and effective working environment within the credit and finance departments. Internal and External Coordination: Coordinate with sales, reservations, and front office departments to ensure accurate billing and timely payment processing. Work closely with the finance department to ensure proper cash flow management and adherence to budgets. Communicate effectively with clients, internal teams, and other stakeholders to address credit-related issues. Compliance and Documentation: Ensure compliance with all applicable regulations, industry standards, and internal policies concerning credit management. Maintain accurate records of all credit agreements, transactions, and payment history. Ensure proper filing and documentation of all credit-related documents for auditing purposes.</p><p><strong>Additional Responsibilities:</strong></p><p>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p><p><strong>People & Culture</strong></p><p>Employee Relations Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations. Work alongside with the People & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist. Recruitment Hire new Heartists in conjunction with the People & Culture Leader through INES. Use the interview guides provided and Talent Meter to gain further information on any potential candidate. Employee Engagement and Communications Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company s success. This will include working on the Employee Engagement Survey (EES) and People & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year. Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture. Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People & Culture leader as well as Hotel Manager/General Manager. Learning & Talent Development & Performance Management Ensure bi-annual Talent Review process is conducted and associated documentation maintained to the required standard. Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans as well as on the job training. Ensure Departments have adequate Departmental trainers, and these are well utilised. For all supervisory positions have a transparent development programme in place in conjunction with the Talent & Culture leader as well as Learning & Development. Development of direct reports to give them ongoing feedback and development. Contributes to the morale and team spirit of the hotel by maintaining effective relationships with colleagues. Performs additional duties as directed by supervisors. Makes appropriate suggestions and recommendations to supervisors for the general improvement of the hotel. Is fully conversant with all health and safety, fire and emergency procedures. Maintains a high standard of personal hygiene, dress, uniform, and body language. Is polite and professional in any situation where the image or regulation of the hotel is represented. Attends meetings and training as required by supervisors. Ensures that all activities are carried out honestly, ethically, and within the parameters of local Law. Interacts with guests actively soliciting feedback.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Experience/Certificates/Education</strong></p><p>Experience: At least 3-5 years of experience in credit management, preferably within the hospitality industry. Education: A degree in Finance, Accounting, Business Administration, or a related field. A certification in credit management or finance (e.g., Certified Credit Executive - CCE) is a plus. Skills & Attributes: o Proficiency in accounting software and property management systems (e.g., Opera, SAP, or similar platforms). o Strong Microsoft Excel skills for data analysis, reporting, and financial tracking. o Strong ability to analyze financial data, assess credit risks, and make informed decisions. o Strong negotiation skills to resolve payment issues, extend credit terms, or settle disputes. o Ability to manage financial records and ensure accuracy in all credit-related activities. o Ability to resolve issues related to billing, collections, and disputes effectively. o Experience in supervising and guiding a team to meet departmental objectives.</p><p><strong>Additional Information</strong></p><p>Your team and working environment: In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture Note: Customization may be included for any specific local or legislative requirements, such as work permits Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p>We're looking for a <b>Senior Product Manager</b> to join Procore's Project Management group within the Product & Technology division. In this role, you'll own a product area within the PM suite — the tools and workflows that construction project managers, engineers, and superintendents use daily to plan, coordinate, and deliver their projects. Your primary goal is to make these workflows dramatically more powerful — solving our customers complex problems.</p><br><br><br><p>As a <b>Senior Product Manager</b>, you'll partner with Engineering and UX Design to define strategy, ship capabilities, and drive adoption across Procore's global customer base. Use your understanding of construction workflows, analytical rigor, and cross-functional influence to deliver measurable outcomes for customers managing complex commercial projects. You'll work at the intersection of platform scale and domain depth — solving real problems for GCs, owners, and trade partners while contributing to Procore's platform-wide consistency. If you want to shape how the construction industry manages projects, this is the role.</p><br><br><br><p>This position reports to a Director of Product Management and will be based in our <b>Cairo, Egypt</b> office. We're looking for someone to join us immediately.</p><br><br><br><b>What you'll do:</b><ul>
<li><p>Own the product strategy for your area within the PM suite, grounded in deep understanding of how construction teams plan, assign, and track work on commercial projects.</p><br><br></li>
<li><p>Synthesize <b>customer interviews, support data, usage analytics</b>, and competitive intelligence into a prioritized roadmap that balances near-term customer value with long-term platform direction.</p><br><br></li>
<li><p>Define detailed requirements — epics, user stories, and acceptance criteria — that give engineering and design teams the clarity to build confidently and ship quickly.</p><br><br></li>
<li><p>Partner daily with engineering leads and designers in Cairo to deliver iterative improvements, and coordinate with the US-based PM team to align cross-domain dependencies and platform priorities.</p><br><br></li>
<li><p>Define success metrics for every initiative, instrument them, and use qualitative and quantitative data to evaluate outcomes and adjust course.</p><br><br></li>
<li><p>Communicate <b>product vision, progress, and trade-offs to stakeholders from engineering ICs to executives</b>, building trust through transparency and structured updates.</p><br><br></li>
<li><p>Apply AI and <b>agentic</b> <b>workflows</b> to your own PM practice — research, analysis, spec writing, competitive monitoring — and identify where AI can accelerate customer workflows in your product area.</p><br><br></li>
</ul><b>What we're looking for:</b><ul>
<li><p>8 years of product management experience building and shipping SaaS products, with a track record of owning a product area end-to-end from strategy through delivery and adoption.</p><br><br></li>
<li><p>Demonstrated ability to <b>translate ambiguous customer problems into clear requirements </b>and ship solutions that move metrics.</p><br><br></li>
<li><p>Strong analytical skills: you're comfortable with usage data, cohort analysis, and defining success criteria before writing the requirements.</p><br><br></li>
<li><p>Experience partnering directly with engineering and design teams in an agile environment, with the judgment to make scope trade-offs without losing sight of the outcome.</p><br><br></li>
<li><p>Clear, structured communication — you can write a crisp spec, present a roadmap to an executive, and run a customer interview with equal confidence.</p><br><br></li>
<li><p>Experience or strong interest in construction, or complex B2B workflows where end users are domain experts operating under real-world constraints.</p><br><br></li>
<li><p>Comfort working across time zones with a globally distributed team, with the initiative to drive alignment asynchronously and the judgment to know when synchronous conversation is needed.</p><br><br></li>
<li><p>AI fluency: you actively use generative and agentic tools in your work and can evaluate where AI capabilities should (and shouldn't) be integrated into product experiences.</p><br><br></li>
</ul><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for an experienced Senior Mobile Engineer with deep native Android expertise to build high-quality, scalable, and secure applications. You will play a key role in designing application architecture, implementing new features, improving performance, and mentoring engineers, while collaborating closely with product, design, backend, QA, and iOS teams. The ideal candidate has strong expertise in native Android development and modern Kotlin-based architecture, and is comfortable working in a fast-paced, product-focused environment with a strong sense of ownership. Responsibilities Design, develop, and maintain high-quality native Android applications. Build scalable and maintainable solutions using modern Android architecture. Lead technical design discussions and contribute to system architecture decisions. Collaborate with Product, Design, Backend, QA, and iOS teams. Write clean, testable, and reusable code following best engineering practices. Optimize application performance, memory usage, startup time, and battery consumption. Ensure application stability through unit testing, UI testing, and code reviews. Integrate RESTful APIs and collaborate with backend teams on API design. Mentor junior developers and promote engineering excellence. Participate in Agile development processes and continuous delivery practices. Drive technical improvements and help establish engineering standards. Programming Languages Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Android Development Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Modern Android Development Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Architecture Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. System Design Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. Networking REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Performance Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Concurrency Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Testing Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Development Practices Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Soft Skills Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills. Nice to Have Native iOS development experience using Swift / SwiftUI. Experience building FinTech or financial applications. Experience with offline-first applications. Local persistence technologies such as Room, SQLite, and DataStore. Experience with CI/CD pipelines. Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.). Experience with A/B testing, experimentation frameworks, and feature flags. Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage. Preferred Experience 5+ years of professional Android development experience. Experience delivering production applications at scale. Experience mentoring engineers and conducting code reviews. Experience working with cross-functional teams in Agile environments. Proven ability to own features from design through production release. What We're Looking For A successful candidate is someone who: Writes clean, maintainable, and scalable Kotlin code. Understands mobile architecture beyond implementation details. Thinks about performance, security, maintainability, and user experience from the beginning. Takes ownership of features end-to-end. Enjoys solving complex engineering challenges. Continuously learns and adopts modern Android development practices. Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences. Location & Work Model This is an on-site role based in Cairo, Egypt . Our team works primarily from the office to stay closely aligned in a fast-moving product environment, with up to 13 work-from-home days per quarter (roughly one day per week). Please apply only if you are able to work on-site in Cairo on this basis.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Strong proficiency in Kotlin. Good knowledge of Java. Familiarity with Swift / SwiftUI and native iOS development concepts. Strong experience with native Android development. Deep understanding of the Android SDK and Jetpack libraries. Excellent knowledge of the Android application lifecycle and platform internals. Strong understanding of Android components: Activities, Fragments, Services, Broadcast Receivers, and Content Providers. Jetpack Compose, Coroutines, and Kotlin Flow. WorkManager, Navigation Component, and ViewModel. Dependency Injection (Hilt / Dagger preferred). Strong understanding of MVVM, MVI, and Clean Architecture. Modular architecture, SOLID principles, and separation of concerns. Experience designing scalable mobile architectures. Ability to make architectural decisions and evaluate trade-offs. Understanding of application modularization and feature separation. REST APIs, JSON serialization, and backend integration. Error handling, authentication flows, and network caching. Strong understanding of UI rendering performance and memory management. Threading and concurrency, startup optimization, and battery optimization. ANR prevention, plus performance profiling and debugging. Kotlin Coroutines, Flow, and Dispatchers. Structured concurrency, threading models, and background processing. Unit testing, UI testing, and integration testing. Test-Driven Development (TDD) and mocking frameworks. Git, pull request workflows, and code reviews. CI-friendly development practices and Agile / Scrum methodologies. Strong ownership mentality and an execution-focused mindset. Excellent communication skills and the ability to work independently. Comfortable in fast-moving, startup-like environments. Strong problem-solving and analytical skills.</p><p>Nice to Have</p><ul><li>Native iOS development experience using Swift / SwiftUI.</li><li>Experience building FinTech or financial applications.</li><li>Experience with offline-first applications.</li><li>Local persistence technologies such as Room, SQLite, and DataStore.</li><li>Experience with CI/CD pipelines.</li><li>Experience with analytics platforms (Firebase Analytics, Mixpanel, CleverTap, etc.).</li><li>Experience with A/B testing, experimentation frameworks, and feature flags.</li><li>Experience implementing mobile security best practices, including: Encrypted local storage. SSL certificate pinning. Secure authentication and authorization flows. Secure handling of sensitive user data. Android Keystore usage.</li></ul><p>Preferred Experience</p><ul><li>5+ years of professional Android development experience.</li><li>Experience delivering production applications at scale.</li><li>Experience mentoring engineers and conducting code reviews.</li><li>Experience working with cross-functional teams in Agile environments.</li><li>Proven ability to own features from design through production release.</li></ul><p>What We're Looking For</p><p>A successful candidate is someone who:</p><ul><li>Writes clean, maintainable, and scalable Kotlin code.</li><li>Understands mobile architecture beyond implementation details.</li><li>Thinks about performance, security, maintainability, and user experience from the beginning.</li><li>Takes ownership of features end-to-end.</li><li>Enjoys solving complex engineering challenges.</li><li>Continuously learns and adopts modern Android development practices.</li><li>Collaborates effectively with engineers, designers, and product stakeholders to deliver high-quality mobile experiences.</li></ul><p></p></section>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>About Us</strong> </p> <p> We are an international, Sharia a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p> <p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p> <p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p> <p> </p> <p> <strong>Job Description</strong> </p> <p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1 3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10 30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p> <p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p> <p> </p> <p> <strong>Roles & Responsibilities</strong> </p> <p> </p> <p> Requirements Elicitation, Analysis and Documentation:</p> <p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p> <p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p> <p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p> <p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p> <p> Solution Design, Estimation C Delivery Support:</p> <p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p> <p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p> <p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p> <p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p> <p>o Attend and/or lead demos and UAT sessions with the client.</p> <p> Stakeholder C Communication Management:</p> <p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p> <p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p> <p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p> <p> Quality, Risk, Change C Dependency Management:</p> <p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p> <p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p> <p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p> <p> Vendor C Cross-Team Coordination:</p> <p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p> <p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p> <p> AI Leverage, Mentorship C Continuous Improvement:</p> <p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p> <p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p> <p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p> <p> Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p> <p> </p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>Requirements </strong> </p> <p> <strong>Qualification and Education Requirements: </strong> </p> <p> Bachelor s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.</p> <p> Certifications (CBAP, PMI-PBA, Agile, etc.) are a plus.</p> <p>Minimum Experience/Skills Required: </p> <p> Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.</p> <p> Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.</p> <p> Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).</p> <p> Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.</p> <p> Excellent facilitation, workshop, and presentation skills.</p> <p> Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.</p> <p> Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.</p> <p> Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10 30+ members), including vendor-mixed teams.</p> <p> Governmental / public sector project experience is a strong plus.</p> <p> Knowledge of data modeling and data migration techniques is a strong plus.</p> <p> Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.</p> <p> </p> <p> <strong>Key Skills & Competencies: </strong> </p> <p> Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.</p> <p> Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.</p> <p> Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.</p> <p> Strong ownership mindset and high self-discipline.</p> <p> Continuous improvement mindset and commitment to knowledge sharing and team development.</p> <p> Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.</p> <p> Demonstrated ability to navigate complex stakeholder environments, manage</p> <p> competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.</p> <p> </p> <p> <strong>Role: Senior Business Analyst</strong> </p> <ul> <li>Start date: ASAP </li> <li>Resource Location: Offshore</li> <li>Hours per week: 40</li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><strong>About Us</strong></p><br><p> We are an international, Sharia’a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p><br><p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p><br><p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p><br><p><strong>Job Description</strong></p><br><p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p><br><p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p><br><p><strong>Roles & Responsibilities</strong> </p><br><p>• Requirements Elicitation, Analysis and Documentation:</p><br><p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p><br><p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p><br><p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p><br><p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p><br><p>• Solution Design, Estimation C Delivery Support:</p><br><p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p><br><p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p><br><p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p><br><p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p><br><p>o Attend and/or lead demos and UAT sessions with the client.</p><br><p>• Stakeholder C Communication Management:</p><br><p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p><br><p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p><br><p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p><br><p>• Quality, Risk, Change C Dependency Management:</p><br><p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p><br><p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p><br><p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p><br><p>• Vendor C Cross-Team Coordination:</p><br><p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p><br><p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p><br><p>• AI Leverage, Mentorship C Continuous Improvement:</p><br><p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p><br><p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p><br><p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p><br><p>• Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Us We are an international, Sharia’a-compliant company with more than 35 years of presence in the market.<br> Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange.<br> We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.<br> Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.<br> Job Description We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams.<br> In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.<br> This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities.<br> You may operate as the sole BA on smaller projects, owning the full BA scope end to end Roles & Responsibilities • Requirements Elicitation, Analysis and Documentation: o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.<br> o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.<br> o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.<br> o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.<br>). • Solution Design, Estimation C Delivery Support: o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.<br> o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.<br> o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).<br> o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.<br> o Attend and/or lead demos and UAT sessions with the client.<br> • Stakeholder C Communication Management: o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.<br> o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.<br> o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.<br> • Quality, Risk, Change C Dependency Management: o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.<br> o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.<br> o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.<br> • Vendor C Cross-Team Coordination: o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.<br> o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.<br> • AI Leverage, Mentorship C Continuous Improvement: o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.<br>) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).<br> o Mentor junior analysts and support the application of BA standards and best practices within the team.<br> o Contribute practically to process improvements, frameworks, and knowledge sharing.<br> • Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).<br> Requirements Qualification and Education Requirements: • Bachelor’s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.<br> • Certifications (CBAP, PMI-PBA, Agile, etc.<br>) are a plus.<br> Minimum Experience/Skills Required: • Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.<br> • Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.<br> • Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).<br> • Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.<br> • Excellent facilitation, workshop, and presentation skills.<br> • Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.<br> • Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.<br> • Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10–30+ members), including vendor-mixed teams.<br> • Governmental / public sector project experience is a strong plus.<br> • Knowledge of data modeling and data migration techniques is a strong plus.<br> • Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.<br> Key Skills & Competencies: • Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.<br> • Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.<br> • Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.<br> • Strong ownership mindset and high self-discipline.<br> • Continuous improvement mindset and commitment to knowledge sharing and team development.<br> • Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.<br> • Demonstrated ability to navigate complex stakeholder environments, manage • competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.<br> Role: Senior Business Analyst Start date: ASAP Resource Location: Offshore Hours per week: 40</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Birg Holdings Birg Holdings is a venture-building and operating company that creates, acquires, and scales businesses across multiple industries.<br> Rather than operating as a single company, Birg provides shared services, governance, technology, and operational support across its portfolio, enabling each venture to grow on a secure, scalable, and standardized foundation.<br> Our operating model centralizes critical business functions—including Technology, People & Culture, Finance, Legal, and Operations—while allowing each portfolio company to maintain the autonomy required to execute effectively.<br> This approach enables consistency, operational excellence, and efficient scaling across every business we build.<br> Technology is one of Birg's core shared services.<br> As our portfolio grows, so does the need for a secure, reliable, and scalable technology environment that supports every venture from day one.<br> About the Role We're looking for an experienced IT & Infrastructure Lead to build, own, and continuously evolve Birg's shared technology function.<br> This isn't a traditional IT support role.<br> You'll be responsible for the technology foundation that enables every Birg company to operate securely and efficiently—from cloud infrastructure and cybersecurity to business systems, access management, disaster recovery, and technology governance.<br> You'll work across the organization, partnering with People & Culture, Operations, Finance, Legal, Engineering, and our portfolio companies to ensure our technology environment remains secure, scalable, and aligned with the needs of a growing venture portfolio.<br> If you're passionate about building systems from the ground up, strengthening operational maturity, and creating technology environments that help businesses scale, we'd love to meet you.<br> What You'll Do Technology Operations Lead Birg's day-to-day IT operations and support function.<br> Own incident management, service requests, and issue resolution.<br> Monitor system health, availability, and operational performance.<br> Coordinate with internal teams and external vendors to resolve technical issues.<br> Maintain operational procedures, documentation, and service standards.<br> Continuously improve IT processes and service delivery.<br> Infrastructure & Cloud Administer and maintain Birg's cloud infrastructure, servers, hosting environments, and shared technology platforms.<br> Provision, configure, and decommission infrastructure resources.<br> Manage networking, DNS, VPNs, SSL certificates, firewalls, and core infrastructure services.<br> Coordinate infrastructure deployments, upgrades, maintenance windows, and change management.<br> Monitor infrastructure performance, scalability, resilience, and operating costs.<br> Maintain infrastructure documentation, architecture diagrams, configuration standards, and technology inventories.<br> Partner with engineering teams and external providers to maintain a secure, resilient, and scalable technology platform.<br> Cybersecurity & Identity Management Maintain and strengthen Birg's cybersecurity posture.<br> Implement and maintain security controls across systems and infrastructure.<br> Monitor vulnerabilities and coordinate remediation activities.<br> Deploy security patches and infrastructure hardening initiatives.<br> Manage endpoint security and device compliance.<br> Design and maintain role-based access controls (RBAC).<br> Provision and deprovision user access across business systems.<br> Conduct recurring access reviews and privileged access audits.<br> Enforce authentication standards, Multi-Factor Authentication (MFA), and security policies.<br> Promote cybersecurity awareness across the organization.<br> Business Systems & Technology Governance Administer Google Workspace, ClickUp, and other shared business applications.<br> Manage software licensing, subscriptions, renewals, and user provisioning.<br> Maintain the organization's SaaS ecosystem and technology inventory.<br> Configure and maintain system integrations.<br> Evaluate new technology requests and recommend secure, scalable solutions.<br> Conduct vendor security and technology assessments.<br> Review technology architecture before adopting new platforms.<br> Manage operational relationships with technology vendors.<br> Maintain technology governance standards and documentation.<br> AI Governance Maintain Birg's approved AI tools catalogue.<br> Evaluate AI platforms for security, privacy, and compliance.<br> Monitor vendor policy updates and emerging technologies.<br> Support the responsible adoption of AI across the organization.<br> Develop guidance for secure and effective AI usage.<br> Business Continuity & Disaster Recovery Develop and maintain disaster recovery and backup strategies.<br> Verify backup integrity and recovery readiness.<br> Conduct scheduled disaster recovery exercises.<br> Validate Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO).<br> Coordinate technical recovery during major incidents.<br> Support business continuity planning across Birg's shared technology environment.<br> Technology Strategy & Continuous Improvement Maintain Birg's shared technology architecture.<br> Identify opportunities to improve operational efficiency through automation and technology.<br> Recommend infrastructure and platform improvements.<br> Evaluate emerging technologies that strengthen Birg's operating model.<br> Ensure technology continues to scale alongside Birg's growing portfolio.<br> What Success Looks Like Success in this role means: Birg's technology infrastructure remains secure, reliable, and scalable.<br> Critical systems consistently meet availability and service level targets.<br> Security risks are proactively identified, managed, and remediated.<br> Identity and access management remains accurate, secure, and compliant.<br> Business systems reliably support teams across the Birg portfolio.<br> Disaster recovery and backup capabilities are tested, documented, and ready when needed.<br> Technology governance enables the organization to adopt new tools confidently and securely.<br> Birg's technology environment continuously evolves to support the organization's growth and long-term strategy.<br> Work Arrangement Independent Contractor · Remote · Core Collaboration Hours Required This is a long-term independent contractor engagement supporting Birg Holdings' shared technology function.<br> The successful candidate will work closely with Birg's leadership team and support multiple portfolio companies, serving as the primary owner of the organization's shared technology environment.<br> This role requires consistent overlap with Birg's core collaboration hours to ensure effective communication, operational continuity, and timely support across the portfolio.<br> This role is designed for someone who thrives in a fast-paced, high-ownership environment and enjoys building scalable technology foundations that enable multiple businesses to grow securely and efficiently.<br> What We're Looking For 6+ years of experience in IT Operations, Infrastructure, Systems Administration, Cloud Engineering, or Technology Management.<br> Strong knowledge of cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).<br> Experience managing Google Workspace, Microsoft 365, or similar enterprise collaboration platforms.<br> Strong understanding of networking, infrastructure, virtualization, backup solutions, and disaster recovery.<br> Hands-on experience with cybersecurity best practices, Identity & Access Management (IAM), endpoint security, and vulnerability management.<br> Experience evaluating SaaS platforms, managing technology vendors, and implementing technology governance processes.<br> Excellent communication skills with the ability to explain technical concepts to both technical and non-technical stakeholders.<br> Experience advising senior leadership and supporting multiple business units at once.<br> Nice to Have Experience building or managing technology environments for startups, scale-ups, venture studios, holding companies, or multi-entity organizations.<br> Experience within venture studios, startups, private equity, fintech, banking, or holding company environments.<br> Experience implementing security frameworks such as ISO 27001, NIST, CIS Controls, or similar.<br> Experience with DevOps practices, Infrastructure as Code (IaC), or cloud automation.<br> Experience supporting AI platforms and AI governance initiatives.<br> Professional certifications such as AWS Certified Solutions Architect, Microsoft Azure Administrator, Google Professional Cloud Architect, CISSP, CISM, Security+, ITIL, or equivalent.<br></span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<strong>About Thndr</strong><p>Thndr is on a mission to make investing simple and accessible for everyone across the Middle East and North Africa. Since launching in 2019 and going through Y Combinator shortly after, we have grown into Egypt's number one investing app, with millions of people putting their money to work in stocks, gold, mutual funds, and more, many of them investing for the very first time.</p><br><p>We are licensed by Egypt's Financial Regulatory Authority and are a member of the Egyptian Exchange. In 2024 we expanded into the UAE under an ADGM license, and in 2025 we became the first remote retail trading member of the Abu Dhabi Securities Exchange. That same year, the World Economic Forum named us a Technology Pioneer, the only Egyptian company alongside Apple, Google, Dropbox, and others. In 2026, The Financial Times named us the fastest growing company in Africa. We are backed by investors including Tiger Global, Prosus Ventures, BECO Capital, and Y Combinator, and we are only getting started.</p><br><strong>The team you would join</strong><p>Today, roughly 40% of all transactions on the Egyptian Exchange flow through Thndr. Behind almost everything a user sees or relies on is market data, and the Feed team owns it. Live and delayed prices, statistics, charts, and asset data across every market we operate in all flow through systems we build and run.</p><br><p>We ingest data from different providers, sometimes multiple per market, and expose it to the rest of Thndr through a single, unified feed. Nearly everything downstream depends on it: the live prices users watch, the alerts we fire when something moves, and the limit orders that execute off the numbers we serve. Our users range from first-time investors making a decision about where to put their money, to technical traders who need immediate, actionable insights. Every millisecond matters. When a price arrives late or wrong, it is not a cosmetic bug, it is real money for real people acting on information that has to arrive on time, every time.</p><br><p>On top of that, we are building for scale, and one that is genuinely hard: a feed engineered to handle 100,000+ assets and hundreds of thousands of price updates a second, without dropping a beat.</p><br><p>This is a sensitive system, and a foundational one. Providers fail, connections drop, and infrastructure gives out mid-session, and none of that is an excuse to stop serving users. Much of the hard part is staying correct and available when something upstream breaks: failing over in the middle of an open market, absorbing a provider outage, and keeping the feed flowing when the pieces underneath it do not. You would be working alongside some of our strongest engineers on problems that are unusually hard and unusually consequential, owning systems the rest of the platform quietly depends on.</p><br><strong>What You'll Do</strong><ul><li><p>Design, build, and operate the feed services that serve market data across Egypt, UAE, US, and soon KSA, processing large volumes of data and events with very low latency and high reliability.</p><br></li><li><p>Keep the feed available and correct when things break, owning the SLOs and overall health of your services, with strong observability, sensible on-call, and graceful failover when a provider drops or infrastructure gives out mid-market.</p><br></li><li><p>Understand the different databases and data models we use, Redis, ClickHouse, and Postgres, how each behaves, and when to reach for which.</p><br></li><li><p>Own the infrastructure the feed runs on. Understand how data reaches us from each provider, and build in redundancy where it matters so a single upstream failure never takes us down.</p><br></li><li><p>Identify technical debt and reliability risks in your area and steadily improve the systems you own.</p><br></li><li><p>Raise the bar on quality and operational discipline, and support the engineers around you through code and design reviews and pairing.</p><br></li></ul><strong>What You'll Need</strong><ul><li><p>A strong track record of designing, shipping, and operating reliable backend systems in production, used by large numbers of people.</p><br></li><li><p>Real depth in distributed systems, and a clear understanding of what it takes to keep them fast and correct under load and under failure.</p><br></li><li><p>Comfort owning systems end to end, from design through production and on-call. You care not just about writing the code, but about how it behaves when a provider drops or a node fails.</p><br></li><li><p>A feel for performance, and the instinct to treat latency and throughput as first-class concerns rather than afterthoughts.</p><br></li><li><p>Familiarity with our stack, or the confidence to get there quickly: Python, C#, .NET Core, Golang, PostgreSQL, RabbitMQ, Redis, and ClickHouse.</p><br></li><li><p>A high bar for correctness and operational discipline. You understand what it means to run a system where a mistake has real consequences for real people.</p><br></li><li><p>A clear, candid communicator who can hold their own with other engineers and work closely with the teams that build on what you provide.</p><br></li></ul><strong>Nice to have</strong><ul><li><p>Experience building systems optimized for real-time performance, where latency and throughput are on the line.</p><br></li><li><p>Experience with ClickHouse or similar OLAP databases, and the query and schema patterns that get the most out of them.</p><br></li><li><p>Experience in fintech, brokerage, trading, or another regulated, high-stakes domain where correctness and timing matter.</p><br></li><li><p>Experience operating hybrid infrastructure. Ours runs on-prem in Egypt and on AWS in the UAE.</p><br></li></ul><strong>Why this role</strong><p>The feed sits underneath almost everything Thndr does. Every price a user watches, every alert we send, and every order that fires does so because the feed delivered the right number at the right moment. It is some of the most performance-critical engineering in the company, the kind of work where being fast and being correct are the same problem, and it matters to millions of people.</p><br><p>If building systems that have to be fast, correct, and trusted without exception sounds like your kind of challenge, and if doing it at real scale across multiple markets excites you, we would love to hear from you.</p><br><strong>Who Are We?</strong><p>Thndr was founded on a bold dream to democratize access to investing through smart tech and human-centric design. This is simply our way of saying we give anyone with a smartphone the simple and easy access they need to preserve and grow their wealth. At the same time, we’re shaping the future of investing while actively driving the economies we serve by promoting local investment products.</p><br><p>History has shown that investing is the single greatest way to build long-term wealth, but before Thndr, only a very small percentage of people had access to it due to:</p><br><ul><li><p>High barriers to entry — In the form of excessive minimum account balances, complex, outdated onboarding, and low financial literacy.</p><br></li><li><p>Irrelevant experience — Catered toward expert traders and financial specialists, therefore alienating the majority of the population.</p><br></li><li><p>Fragmented offering — Investment products were not gathered in a single, intuitive outlet.</p><br></li></ul><p>We don't just talk about change, we deliver it. Here's a glimpse into our impact so far:</p><br><ul><li><p><strong>5.5 million</strong> app downloads</p><br></li><li><p><strong>EGP 1B+ average daily traded value</strong> across 2025</p><br></li><li><p><strong>#1 digital investing platform</strong> in Egypt for the <strong>third consecutive year</strong></p><br></li><li><p><strong>76% of users are first-time investors</strong></p><br></li><li><p><strong>40%</strong> of our users come from outside of capital cities and have previously had limited access to financial institutions</p><br></li></ul><p>Building on the success of our core platform, we are continuing to change culture and break down barriers by launching Rumble, the subscription-based investment recommendations platform.</p><br><p><strong>Rumble </strong>was born with the vision to empower everyday individuals to build wealth confidently and intelligently through access to timely and in-depth advice from the industry’s top experts.</p><br><p>Going beyond traditional investment advice, it offers long and short-term investment recommendations and financial content through engaging articles and videos that guide users on their financial journey and maximize their returns.</p><br><p>At <strong>Thndr</strong>, we're looking for people driven by our mission to help us democratize investing across the MENA region.</p><br> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Seaside glamour on the Egyptian riviera; with Egyptian underpinnings and a sleek waterfront setting, our resort-style Hotel embodies modern Alexandria and its unique cosmopolitan flare. On one side, the Mediterranean Sea glistens in the sun; on the other, a dynamic metropolis buzzes with life. This stunning resort-style hotel opened in June 2007 and has a combination of classic hotel design and modern and contemporary beach suites and villas. Our hotel is connected to a shopping mall, it has 154 rooms including 31 Suites, 30 Beach Suites and 6 Villas with private pools, a private beach, a sea water infinity beach pool and a heated indoor pool, Spa and Fitness Center, and 10 food and beverage venues including an open-air 350 seat beach restaurant.<br><br><p><b><u>About The Role</u></b></p><br><br><p>Four Seasons Hotel Alexandria is looking for a front desk agent who welcomes and registers hotel guests, explains the accommodations and establishes credit or method of payment, checks guest out of the hotel, preparing and explaining the bill, responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.</p><br><br><p><b><u>What Will You Do</u></b></p><br><br><p>1.The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.</p><br><br><p>3. The ability to quote and be familiar with room and rate availability for current and future dates.</p><br><br><p>4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.</p><br><br><p>5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.</p><br><br><p>6. The ability to handle guest problems or complaints.</p><br><br><p><b><u>What Will You Bring</u></b></p><br><br><p>1.Written, spoken and reading proficiency in the English language.</p><br><br><p>2. Hotel experience preferred.</p><br><br><p>3. Knowledge of Front Desk tasks.</p><br><br><p>4. Opera knowledge is an advantage.</p><br><br><p>5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.</p><br><br><p>6. The ability to understand and comply with upscale luxuries Hotel operation standards.</p><br><br><p><b><u>What We Offer: </u></b><br>• Competitive Salary, wages, and a comprehensive benefits package</p><br><br><p>• Excellent Training and Development opportunities</p><br><br><p>• Complimentary Dry Cleaning for Employee Uniforms</p><br><br><p>• Complimentary Employee Meals</p><br><br><br><br><br><br><br><br> </div>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are seeking a high-performing Senior Associate Frontend Engineer (React) to take ownership of the design and delivery of scalable, high-quality web applications. In this role, you will contribute to frontend architecture decisions, lead feature delivery, and ensure engineering excellence across the development lifecycle while collaborating closely with cross-functional teams and stakeholders.</p><p>Key Responsibilities</p><ul><li>Own end-to-end delivery of frontend features from requirement clarification and design alignment through development, testing, and deployment ensuring timely, high-quality outcomes.</li><li>Design, build, and maintain scalable, performant, and maintainable React applications that deliver exceptional user experience.</li><li>Contribute to frontend architecture and design decisions, including component structure, state management strategy, and scalability considerations.</li><li>Collaborate with UX/UI designers, backend engineers, and product stakeholders to translate business requirements into effective technical solutions.</li><li>Ensure code quality and engineering standards through code reviews, automated testing, and adherence to best practices.</li><li>Optimize applications for performance, accessibility, and responsiveness across devices and browsers.</li><li>Actively troubleshoot and resolve production issues, ensuring reliability and robustness of applications.</li><li>Lead and guide junior developers, providing technical direction, mentorship, and support within project workstreams.</li><li>Contribute to CI/CD processes and release activities, supporting smooth deployments and issue resolution.</li><li>Stay current with emerging frontend technologies and drive continuous improvement in engineering practices.</li></ul><p>Required Qualifications</p><ul><li>Bachelor s degree in Computer Science, Engineering, or a related field.</li><li>3+ years of professional frontend development experience, with demonstrated ownership of feature delivery.</li><li>Strong proficiency in JavaScript/TypeScript, HTML5, and CSS3.</li><li>Deep expertise in React and its ecosystem (Hooks, Context API, modern patterns).</li><li>Experience with state management solutions (e.g., Redux Toolkit, Zustand, React Query).</li><li>Solid understanding of API integration (REST, asynchronous patterns).</li><li>Hands-on experience with version control (Git) and collaborative workflows.</li><li>Experience working with CI/CD pipelines and frontend testing frameworks (e.g., Jest, Cypress).</li><li>Proven ability to deliver in agile, fast-paced environments.</li></ul><p>Preferred Qualifications</p><ul><li>Experience with Next.js and server-side rendering (SSR).</li><li>Exposure to micro-frontend architecture and modular frontend design.</li><li>Strong understanding of performance optimization and web accessibility (WCAG standards).</li><li>Familiarity with cloud platforms (Azure/AWS) and containerization (Docker).</li><li>Experience working in client-facing or consulting environments is a plus.</li></ul><p>Leadership & Professional Skills</p><ul><li>Demonstrates ownership, accountability, and delivery focus in assigned workstreams.</li><li>Strong analytical and problem-solving capabilities.</li><li>Effective communication and stakeholder engagement skills, with the ability to explain technical concepts clearly.</li><li>Ability to lead small modules or workstreams, influencing technical direction.</li><li>Self-driven with a commitment to continuous learning and improvement.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Computer Science, Engineering, or a related field.</li><li>3+ years of professional frontend development experience, with demonstrated ownership of feature delivery.</li><li>Strong proficiency in JavaScript/TypeScript, HTML5, and CSS3.</li><li>Deep expertise in React and its ecosystem (Hooks, Context API, modern patterns).</li><li>Experience with state management solutions (e.g., Redux Toolkit, Zustand, React Query).</li><li>Solid understanding of API integration (REST, asynchronous patterns).</li><li>Hands-on experience with version control (Git) and collaborative workflows.</li><li>Experience working with CI/CD pipelines and frontend testing frameworks (e.g., Jest, Cypress).</li><li>Proven ability to deliver in agile, fast-paced environments.</li><li>Experience with Next.js and server-side rendering (SSR).</li><li>Exposure to micro-frontend architecture and modular frontend design.</li><li>Strong understanding of performance optimization and web accessibility (WCAG standards).</li><li>Familiarity with cloud platforms (Azure/AWS) and containerization (Docker).</li><li>Experience working in client-facing or consulting environments is a plus.</li><li>Demonstrates ownership, accountability, and delivery focus in assigned workstreams.</li><li>Strong analytical and problem-solving capabilities.</li><li>Effective communication and stakeholder engagement skills, with the ability to explain technical concepts clearly.</li><li>Ability to lead small modules or workstreams, influencing technical direction.</li><li>Self-driven with a commitment to continuous learning and improvement.</li></ul><p></p></section>
<p><h4>We help the world run better</h4>
<p>At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging u2013 but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</p>
<br>
<p><strong>Do you like to help others?</strong> Hint u2013 you actively listen to connect people with solutions</p>
<p><strong>Do you like telling stories?</strong> Hint u2013 from beginning to the end, people actively listen to you</p>
<p><strong>Do you have a creative side?</strong> Hint u2013 bringing a story visually to life is exciting for you</p>
<p><strong>Do you like working on a team?</strong> Hint u2013 you offer a point of view and collaborate well in a group</p>
<p><strong>Do you wish you had more influence?</strong> Hint u2013 you have domain expertise in finance and would love to show it off</p>
<br>
<p>If you relate to the above questions, you just might have a future as part of the Presales Solution Advisory organization!</p>
<p>In Solution Advisory, we listen and get to know a customeru2019s business. We learn what needs to change and why. We help business leaders ideate and think through what is possible. We help them envision how technology and automation could support their winning strategy. We connect their vision and needs to a solution designed with SAP Cloud applications and technologies.</p>
<p>Thatu2019s where <strong>YOU</strong> come in!</p>
<br>
<h4>The Team</h4>
<p>We foster a supportive team environment and work as integral members of SAP account teams which serve our customers. You would be joining one of the most elite presales teams in Middle East North. You will work with some of the most innovative technologies in the industry. You will be empowered and supported to do what is right for our customers while expressing your creativity and ingenuity. Our Solution Advisors shine doing what they love to do u2013 help people, tell stories and connect opportunity to a solution with passion!</p>
<br>
<h4>The Role</h4>
<p>The primary role of the Finance Solution Advisor is to focus on presenting the value of SAP Finance and Risk Management portfolio. This Solution Advisor would possess advanced/expert-level knowledge of Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management. This advisor would also be able to understand the deep integration and financial experience. In this role, the advisor will be asked to learn Best Run Finance to help position the intelligent enterprise and showcase the value to both the C-suite and Office of the CFO.</p>
<p>The Solution Advisor interacts with prospective customers through executive meetings, discovery conversations, solution demonstrations, executive presentations, and follow-up discussions. The primary role of the Solution Advisor during an active sales cycle is to gain acceptance from the customer that the SAP solution can solve the customeru2019s problem and is the right choice over other competitive offerings. During these cycles, they may also take on the role of a Solution/Deal Captain. In addition to deal support, a Presales Senior Specialist collaborates with Sales and Industry Value Engineering teams to plan and execute business development strategies using Design Thinking tools and techniques.</p>
<p>The Solution Advisor is knowledgeable in finance business processes and adoption of new technologies. Additional value would be derived from having experience with cloud implementation best practices.</p>
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<h4>As a specialist in the Finance and Risk Line of Business space, you will focus on one or more of the following areas:</h4>
<br>
<h4>Deal Support:</h4>
<ul>
<li>Compose and deliver superior sales presentations covering SAP and partner software solutions to prospective customer audiences. The presentations must articulate the sales message, differentiate SAP, and leave a strong and positive impression to audiences which can include senior company executives.</li>
<li>Prepare and deliver value-based software demonstrations and presentations in support of sales cycles. Preparation includes personalization of materials to ensure delivery of a simple, appealing, and compelling customer presentation.</li>
<li>In advance of a demonstration or key presentation, conduct discovery sessions with representatives from the prospective customer to build relationships with the customer and understand their unique needs.</li>
<li>Demonstrate deep knowledge of SAP solutions and appropriate industries to maintain credibility with prospective customers. Provide proof points with relevant customer stories.</li>
<li>Support RFI and RFP completion in support of customer proposals.</li>
<li>Ability to effectively present to customers in a virtual environment using virtual technologies (Zoom, Teams, etc.).</li>
<li>Provide limited post-sale support to key customers primarily to the project/implementation team to ensure a smooth transition.</li>
<li>Able to lead as a Solution Captain when deals require complex solutions across multiple lines of business to support a successful customer presentation or demo.</li>
<li>Effectively leverage support teams who are there to support solution advisory success (Global/Regional Solution Specialists, Center of Excellence, Industry Value Engineer, Solution Hubs, Deal Advisors, Solution Experience, Product Management).</li>
</ul>
<br>
<h4>Demand Generation:</h4>
<ul>
<li>Support one-to-many sales and marketing events both on-site and virtually.</li>
<li>Lead and support Design Thinking workshops to promote new and innovative solutions for customers and prospects.</li>
<li>Collaborate with the sales team to identify whitespace opportunities at accounts.</li>
</ul>
<br>
<h4>Solution Advisory Readiness:</h4>
<ul>
<li>Develop close relationships with market unit sales teams to promote effective sales methodologies.</li>
<li>Participate in demo scenario design and planning and assist in configuration as needed. Participate in new product release input, testing, and training of peers.</li>
<li>Serve as a champion for or participate as a leader in Line of Business or Solution Hubs and provide knowledge transfer to colleagues as needed.</li>
<li>While people might not use the word u201cGuruu201d out loud to describe you, it is what they will be thinking!</li>
</ul>
<br>
<h4>Qualifications and Experience u2013 Do yours line up?</h4>
<p>Hint: you donu2019t have to be an expert in everything and itu2019s okay if you havenu2019t had a Presales role in the past. If what youu2019ve read so far excites you, we want to talk!</p>
<br>
<h4>Experience:</h4>
<ul>
<li>5+ years of experience in SAP Finance implementation or relevant Finance/Accounting role.</li>
<li>Experience in one or more of the following functional areas: Finance Operations, Financial Planning & Analytics, Accounting & Financial Close, Treasury & Working Capital Management, Enterprise Risk and Management.</li>
<li>Experience in finance operations is a plus.</li>
<li>Demonstrates 5-7 successful engagements implementing financial solutions.</li>
<li>Expert knowledge/expertise on end-to-end processes/solutions for banking, cash, and treasury risk management is a plus.</li>
<li>Public accounting or internal audit experience is a plus.</li>
<li>Experience in sales and sales processes.</li>
<li>3-5 years of presales experience preferred.</li>
<li>Excellent presentation and communication skills.</li>
<li>English: proficient.</li>
<li>Business level local language: expert.</li>
</ul>
<br>
<h4>Education:</h4>
<ul>
<li>Bachelor equivalent: minimum requirement.</li>
<li>Master equivalent: preferred MBA.</li>
<li>Certified in SAP finance-related solutions is highly recommended.</li>
</ul>
<br>
<h4>Bring out your best</h4>
<p>SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.</p>
<br>
<h4>We win with inclusion</h4>
<p>SAPu2019s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone u2013 regardless of background u2013 feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.</p>
<p>SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. Successful candidates might be required to undergo a background verification with an external vendor.</p></p><p></p>
<p><h4>About Deloitte<\/h4>\n<p>Deloitte, established globally in 1845, is the world\u2019s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.<\/p>\n<p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients\u2019 most complex business problems, across portfolios that include \u2018Strategy & Transactions\u2019, \u2018Customer\u2019, \u2018Engineering, AI & Data\u2019, \u2018Enterprise, Technology & Performance\u2019 and \u2018Cyber\u2019. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.<\/p>\n<p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.<\/p>\n\n<h4>Role Overview<\/h4>\n<p>As an OMP Implementation Consultant, you:<\/p>\n<ul>\n <li>Are eager and committed to develop supply chain functional and conceptual knowledge.<\/li>\n <li>Have a passion for innovative supply chain technology solutions driving a tangible impact for our clients in this digitally-enabled era.<\/li>\n <li>Are determined to develop a deep understanding of OMP\u2019s solutions, and you want to keep focus on OMP implementation projects (typically medium to long term projects, ranging from 6 months up to 3 years).<\/li>\n <li>Will implement OMP solutions from A to Z for our clients, thereby performing hands-on implementation activities as part of a bigger implementation team. Typical activities include:<\/li>\n<\/ul>\n<ul>\n <li>Translating business needs into functional requirements and onwards into a working solution.<\/li>\n <li>Determining innovative ways to tackle the client\u2019s business problem with OMP\u2019s functionalities, in close collaboration with the Lead Solution Consultant, Solution Architect, and OMP Functional Experts.<\/li>\n <li>Solution parameterization and configuration.<\/li>\n <li>Writing macros (basic programming logic).<\/li>\n <li>Functional solution and integration testing.<\/li>\n <li>Data preparation and manipulation.<\/li>\n <li>Writing and facilitating end user solution training.<\/li>\n<\/ul>\n\n<h4>Learning Opportunities<\/h4>\n<ul>\n <li>Being part of a well-developed supply chain planning team, well connected in the EMEA and global supply chain network.<\/li>\n <li>Being exposed to end-to-end supply chain planning transformation programs, from design to implementation.<\/li>\n <li>Working for multinational organizations in diverse industries such as consumer business, life sciences, chemicals, industrial manufacturing, automotive, etc.<\/li>\n <li>Deepening your expertise in supply chain management, and specifically in planning and S&OP. You will learn how state-of-the-art technology platforms enable complex decision-making and facilitate management decisions.<\/li>\n <li>Gaining expertise and becoming proficient in a leading advanced supply chain planning solution package, a key differentiating skill in today\u2019s talent market.<\/li>\n <li>Being offered plenty of career opportunities, in line with your ambitions. Growing into a business architect or solution architect, focusing on project management and\/or team and people management are only a few of the options to grow in our organization.<\/li>\n<\/ul>\n\n<h4>Qualifications<\/h4>\n<p>We are looking for candidates with the following qualifications:<\/p>\n<ul>\n <li>Very strong analytical skills.<\/li>\n <li>Preferably, you have a master's degree with a specialization in supply chain management, operations research, optimization techniques, production management, logistics, or equivalent.<\/li>\n <li>Minimum 3 years of experience.<\/li>\n <li>Theoretical or operational experience in supply chain planning is a key asset (disciplines including sales and operations planning \/ integrated business planning, demand planning & forecasting, inventory management & optimization, network design, network supply planning, distribution planning, production planning & detailed scheduling).<\/li>\n <li>Technology\/digital acumen and\/or keen interest.<\/li>\n <li>Any prior APS (Advanced Planning System) exposure is an asset, either as an end-user, an implementation consultant, or product specialist.<\/li>\n <li>You are a team player, and you have an intellectual curiosity and drive to continuously learn.<\/li>\n <li>You are open to work in an international environment.<\/li>\n <li>You have strong communication skills, and you are fluent in English. Good knowledge of an additional language is an advantage.<\/li>\n <li>An APICS or other supply chain \/ operations certificate is a plus.<\/li>\n <li>Open to hire professionals with experience in or motivation to develop expertise in other APS technologies (e.g. Anaplan, o9, JDA\/BlueYonder, Kinaxis), as long as there is willingness and motivation to focus on OMP as well \u2013 in context of cross-APS resource pools.<\/li>\n <li>Profiles currently on OM Partners payroll (any entity across the world) are off-limits.<\/li>\n<\/ul>\n\n<h4>Consulting Service Line<\/h4>\n<p>Distinctive thinking, deep expertise, and collaborative working. That\u2019s what connects us. That\u2019s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we\u2019ll make an impact that matters.<\/p>\n\n<h4>Industry Perspective<\/h4>\n<p>\u201cWhat attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte\u2019s clients include many of the world\u2019s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.\u201d \u2013 Dan, Consulting<\/p>\n\n<h4>Personal Independence<\/h4>\n<p>Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your \"Immediate Family Members\" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.<\/p>\n\n<h4>Agile Working Options<\/h4>\n<p>Your work, your way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when, and how you work. You\u2019ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.<\/p>\n\n<h4>Our Commitment to You<\/h4>\n<p>Making an impact is more than just what we do: it\u2019s why we\u2019re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.<\/p>\n<p>We want you. The true you. Your own strengths, perspective, and personality. So, we\u2019re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we\u2019ll take your wellbeing seriously, too. Because it\u2019s only when you\u2019re comfortable and at your best that you can make the kind of impact you, and we, live for.<\/p>\n<p>Your expertise is our capability, so we\u2019ll make sure it never stops growing. Whether it\u2019s from the complex work you do, or the people you collaborate with, you\u2019ll learn every day. Through world-class development, you\u2019ll gain invaluable technical and personal skills. Whatever your level, you\u2019ll learn how to lead.<\/p>\n\n<h4>Next Steps<\/h4>\n<p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you\u2019ll experience a purpose you can believe in and an impact you can see. You\u2019ll be free to bring your true self to work every day. And you\u2019ll never stop growing, whatever your level.<\/p><\/p><p><\/p>
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><br><p> <br> <b> <u>Job Purpose: </u> </b> </p>
<p>Engage effectively in operational service improvements initiatives and drive culture of continuous improvement across all IT processes. Working with IT teams across the IT to recommend processes efficiencies and support new demands and challenges ensuring alignment to the IT strategy and values. Making sure that services delivered remain in line with ever changing business needs in terms of effectiveness and efficiency of existing processes with a strong understanding of the impact related to the provision of new or changed services. Consolidate KPI Metrics and collect measures of IT Business Services availability, to ensure current and planned IT services are delivered to agreed IT target. Monitor closely SLA periodical reports on different IT services and analyse all IT KPI s for deviations and report to the respected IT area for improvement. </p>
<p> <b> <u>Job Description: </u> </b> </p>
<p>1. Identify, review, analyse, prioritize, and recommend improvement opportunities across the service lifecycle, sourcing models, technologies and partners, staff skills and training and communications. </p>
<p>2. Build a service improvement register SIR to track improvements from identification to implementation and delivery. </p>
<p>3. Deliver the improvement plans to align & support changes in the business processes. </p>
<p>4. Maintain overall health of ITSM as a discipline within the IT department. </p>
<p>5. Periodically conduct maturity assessments against the process activities and associated roles. </p>
<p>6. Measuring and identifying the value created by CSI improvements. </p>
<p>7. Adopt improvement concepts such as PDCA, ITIL CSI Approach, 7-Step Improvement Process. </p>
<p>8. Defining of metrics and KPI s for IT services that are being delivered by the team to end users, by monitoring & measuring the availability and performance of IT services. </p>
<p>9. Develop SLA s with internal customers and create buy-in for adherence to these SLA s within CIB. </p>
<p>10. Develop OLA s with other IT and respective teams and create buy-in for adherence to these SLA s within the IT department. </p>
<p>11. Review outsourced functional SLA with the IT vendor management to ensure that targets are aligned with CIB SLA targets. </p>
<p>12. Support & coordinate in the implementation of the Service Level Management (SLM) structure for CIB and advocate this structure to ensure buy-in for SLM in general and designed structure in particular. </p>
<p>13. Analyse all IT service delivery reports to identify any improvements in the process to proactively drive higher standards of the provided services. </p>
<p> <b>Policies, Processes and Procedures </b> </p>
<p>14. Follow all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner </p>
<p> <b>Day-to-day operations </b> </p>
<p>15. Follow the day-to-day operations related to own jobs in the IT Security, Control and Quality Assurance department to ensure continuity of work. </p>
<p> <b>Compliance </b> </p>
<p>16. Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><br></p><p> <b> <span> <span>Qualifications & Experience </span> </span></b> </p>
<ul>
<li> <span>Bachelor s degree of Computer Engineering, Computer science or its equivalent </span> </li>
<li> <span>Exceeding 10 years of experience in IT Services Management. </span> </li>
<li> <span>Preferably Experience in different documentation standardization models </span> </li>
<li> <span>Knowledge of ITSM manuals & different models. </span> </li>
<li> <span>Preferably work experience across a wide range of quality approaches including ITIL, ISOxx, COBIT and TOGAF </span> </li>
<li> <span>Preferably a Demonstrable leadership expertise in leading large IT departments. </span> </li>
<li> <span>Delivery of IT Change to generate value through the creation of new process management scale </span> </li>
<li> <span>Preferably experienced in the use of ITIL frameworks (specifically the intermediate level) to deliver sustained and externally validated improvement in IT performance. </span> </li>
</ul>
<p> <b> <span> <span>Soft Skills </span> </span></b> </p>
<ul>
<li> <span>The ability to lead and motivate a team of specialists / senior specialists staff </span> </li>
<li> <span>Excellent presentation and communication skills </span> </li>
<li> <span>Ability to manage and lead team members </span> </li>
<li> <span>Technical understanding with ability to translate into business concepts </span> </li>
<li> <span>Relationship management and conflict resolution skills </span> </li>
<li> <span>A good understanding of the organization s IT infrastructure & services provided to customers/users </span> </li>
<li> <span>Business analysis skills </span> </li>
</ul>
<p> <b> <span> <span>Technical Skills </span> </span></b> </p>
<ul>
<li> <span>Microsoft Technologies </span> </li>
<li> <span>ITIL framework </span> </li>
<li> <span>HP Open View Technology </span> </li>
<li> <span>Strategic IT Business Planning </span> </li>
<li> <span>IT Business Delivery analysis & Development </span> </li>
</ul><p></p></section>