Abou Ghaly Motors jobs
33 Jobs Found
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose Lead and optimize aftersales operations to drive profitability, operational efficiency, and customer satisfaction, while ensuring full compliance with OEM standards and company policies.<br> Responsibilities: Define and implement operational objectives aligned with overall business strategy.<br> Monitor and analyze key performance indicators (KPIs) including sales, productivity, efficiency, inventory, and profitability.<br> Ensure effective resource allocation and optimize workflow planning across aftersales functions.<br> Identify and drive revenue growth opportunities (e.<br>g., accessories, service contracts, campaigns).<br> Foster strong collaboration between Service, Parts, and Warranty teams to ensure seamless operations.<br> Lead internal audits across Sales and Aftersales to ensure compliance and performance standards.<br> Ensure full adherence to OEM standards and operational guidelines.<br> Own and drive Net Promoter Score (NPS) improvement initiatives.<br> Manage customer complaints through structured root cause analysis (RCA) and implement corrective actions.<br> Coordinate with OEM (Stellantis) on quality reporting and performance reviews.<br> Drive continuous improvement initiatives across processes and customer experience.<br> Act as the escalation point for critical operational and customer issues.<br> Bachelor’s degree in mechanical engineering or a related field.<br> MBA is a strong advantage.<br> 8–12 years of experience in aftersales operations, with a proven managerial background.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose: Direct the workshop area (allocate workload, tools, floor space and materials) in order to obtain the maximum efficiency, productivity and facilitate completion of scheduled repairs and services.<br> Maintain satisfactory service repair work through implementation of brand’s quality standards.<br> Duties & Responsibilities: Set objectives and provide clear guidelines to the team for carrying out daily service in workshop areas, as well as driving.<br> continuous improvements to the functions.<br> Monitor approved departmental policies, processes, procedures, and instructions to be implemented by subordinates so that work is carried out in a controlled manner.<br> Manage the Workshop area's resources (personnel, workstations, etc.<br>), coordinate planning tasks, analyzing reportig deviations in work performance, delivery times, and billing in order to guarantee the scope, prices, and terms agreed to with the customer in the Job Order.<br> Cascade the monthly commercially and operationally targets among the workshop staff and implement deductions of damages and losses done by workshop staff from workshop turnover rate.<br> Determines the required machines, supplies and tools to be purchased that ensure smooth delivery of provided services in workshop area as per approved budget.<br> Review and assign daily workshop tasks to team leaders and follow up on tasks accomplishments in an efficient manner according to the Service core processed standards.<br> Manage interventions that may require both vehicle body work and electromechanical work in collaboration with the Body and Paint Workshop Manager.<br> Oversee the operational management of warranty cases with warranty coordinator so as to ensure that the case is well handled and communicate technical support in case of a warranty or a problem that is difficult to solve Ensure the vehicle is diagnosed and repaired efficiently and in a professional manner according to the Service core processed standards.<br> Provide necessary information regarding customers’ vehicles answer customer inquiries in alignment with related departments.<br> Coordinate with the reception area for handling customer complaints if needed, through ensuring that the customer’s problems have been solved and that customer inconvenience complaints are dealt fairly and quickly.<br> Review the performance of Functional Control Test with the final control on the customer’s vehicle in order to verify that that all the requested work by the customer has been done correctly.<br> Accountable for safety of customers’ vehicles, workstation tools and equipment.<br> Control the consumption of materials used in inspection and maintenance interventions.<br> Ensure that all tools and equipment used in the workshop are correctly identified, stored and accessible for the personnel, in correct maintenance and use conditions, and that their calibration certificates are available, where applicable.<br> Ensure quality controls and suitable testing methods and resources, following to the Service core processed instructions.<br> Recruit, coach, and appraise team to ensure they are operating to full potential and ensure that team members are in line with organizational requirements.<br> Maintain a high level of motivation and morale in the team, as well as ensure staff development, in order to achieve a high level of employee satisfaction, and thus high performance and productivity.<br> Ensure conservation, order and cleanliness of their workplace and of the installations and equipment of the electromechanical workshop.<br> Ensure that work in workshop area is in compliance with the current Health & Safety and Environment regulations.<br> Bachelor degree of Mechanical Engineering, or any equivalent degree.<br> Valid driver’s license holder.<br> 6-8 experience in-service operation in a reputable dealership of which 2 years should be in a Managerial capacity.<br> Proven experience in conducting tests and inspections of products, services, or processes to evaluate quality or performance.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account).<br> They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services.<br> Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.<br> Responsibilities: Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).<br> Build and maintain strong, long-lasting customer relationships.<br> Develop a trusted advisor relationship with your assigned customers (account).<br> Ensure the timely and successful delivery of our solutions according to customer needs and objectives.<br> Identify and grow opportunities and collaborate with IMS team.<br> Accountable for accurate customers data.<br> Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.<br> Bachelor's degree in mechanical engineering or relevant field.<br> 2- 3 years of experience.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Responsibilities: Develop and execute annual brand strategies and marketing plans aligned with business objectives, brand positioning, and commercial priorities.<br> Conduct market research, consumer analysis, and competitive benchmarking to identify trends, insights, and growth opportunities.<br> Translate consumer and market insights into impactful campaigns, product initiatives, and marketing programs that drive brand growth and market share.<br> Lead integrated marketing campaigns, brand activations, events, and experiential initiatives to strengthen brand awareness, engagement, and consideration.<br> Develop and manage strategic partnerships, sponsorships, and brand collaborations that enhance brand relevance and create value for consumers.<br> Drive brand visibility, customer acquisition, and engagement through innovative partnership and co-marketing opportunities.<br> Track and evaluate the effectiveness of campaigns, partnerships, and sponsorships, ensuring measurable return on investment and achievement of brand objectives.<br> Design and implement consumer feedback and brand health measurement programs to evaluate perception, satisfaction, and loyalty.<br> Identify customer pain points and opportunities to enhance the overall brand experience across all touchpoints.<br> Monitor key brand performance indicators, market trends, and consumer behavior to optimize marketing strategies and improve brand equity.<br> Drive digital marketing innovation by leveraging emerging technologies, platforms, and data-driven insights to strengthen brand performance and customer engagement.<br> Manage brand governance, ensuring consistency of messaging, visual identity, and customer experience across all communication channels.<br> Bachelor’s degree in marketing, Business Administration, Communications, or a related discipline.<br> Expertise in Strategic Marketing & Brand Management for Malls is a must .<br> 4-6 years of experience in Marketing preferably Malls.<br> Proficiency in Digital Marketing and Marketing Technology.<br> Strong skills in Customer Experience Management and Market Research.<br> Ability to develop and manage Partnership & Sponsorship relationships.<br> Proven experience in developing and executing integrated marketing activities within real estate, retail, hospitality, mixed-use developments, or customer-centric industries.<br> Flexible to work for both locations Obour & October.<br></span> </div>
Egypt - Cairo
Job Purpose:<br><br>Direct the workshop area (allocate workload, tools, floor space and materials) in order to obtain the maximum<br><br>efficiency, productivity and facilitate completion of scheduled repairs and services. Maintain satisfactory service<br><br>repair work through implementation of brand's quality standards.<br><br>Duties & Responsibilities: <br><br>Set objectives and provide clear guidelines to the team for carrying out daily service in workshop areas, as well as drivingcontinuous improvements to the functions. Monitor approved departmental policies, processes, procedures, and instructions to be implemented by subordinates so thatwork is carried out in a controlled manner. Manage the Workshop area's resources (personnel, workstations, etc.), coordinate planning tasks, analyzing reportig deviations in work performance, delivery times, and billing in order to guarantee the scope, prices, and terms agreed to with the customer in the Job Order. Cascade the monthly commercially and operationally targets among the workshop staff and implement deductions of damages and losses done by workshop staff from workshop turnover rate. Determines the required machines, supplies and tools to be purchased that ensure smooth delivery of provided services in workshop area as per approved budget. Review and assign daily workshop tasks to team leaders and follow up on tasks accomplishments in an efficient manner according to the Service core processed standards. Manage interventions that may require both vehicle body work and electromechanical work in collaboration with the Body and Paint Workshop Manager. Oversee the operational management of warranty cases with warranty coordinator so as to ensure that the case is well handled and communicate technical support in case of a warranty or a problem that is difficult to solve Ensure the vehicle is diagnosed and repaired efficiently and in a professional manner according to the Service core processed standards. Provide necessary information regarding customers' vehicles answer customer inquiries in alignment with related departments. Coordinate with the reception area for handling customer complaints if needed, through ensuring that the customer's problems have been solved and that customer inconvenience complaints are dealt fairly and quickly. Review the performance of Functional Control Test with the final control on the customer's vehicle in order to verify that that all the requested work by the customer has been done correctly. Accountable for safety of customers' vehicles, workstation tools and equipment. Control the consumption of materials used in inspection and maintenance interventions. Ensure that all tools and equipment used in the workshop are correctly identified, stored and accessible for the personnel, in correct maintenance and use conditions, and that their calibration certificates are available, where applicable. Ensure quality controls and suitable testing methods and resources, following to the Service core processed instructions. Recruit, coach, and appraise team to ensure they are operating to full potential and ensure that team members are in line with organizational requirements. Maintain a high level of motivation and morale in the team, as well as ensure staff development, in order to achieve a high level of employee satisfaction, and thus high performance and productivity. Ensure conservation, order and cleanliness of their workplace and of the installations and equipment of the electromechanical workshop. Ensure that work in workshop area is in compliance with the current Health & Safety and Environment regulations. <br><br>Requirements<br><br>Bachelor degree of Mechanical Engineering, or any equivalent degree. Valid driver's license holder. 6-8 experience in-service operation in a reputable dealership of which 2 years should be in a Managerial capacity. Proven experience in conducting tests and inspections of products, services, or processes to evaluate quality or performance
Egypt - Cairo
The Human Resources Business Partner (HR Manager) at Abou Ghaly Motors plays a strategic role in partnering with business leaders to align human resources strategies and initiatives with business objectives. This role acts as a trusted advisor and consultant to management on human resources-related issues, leading workforce planning, talent management, employee engagement, and organizational development efforts.<br>Key Responsibilities:Collaborate with business leaders to understand business goals and challenges and develop HR strategies to support those objectives. Provide guidance and support on employee relations, performance management, talent development, and retention initiatives. Lead workforce planning including forecasting, recruitment coordination, and succession planning to meet business needs. Drive organizational change initiatives and support culture development aligned with Abou Ghaly Motors' values and vision. Partner with the Total Rewards and Talent Acquisition teams to implement competitive compensation, benefits, and recruitment strategies. Manage employee relations issues proactively, ensuring fair and consistent application of policies and labor law compliance. Conduct training sessions and workshops on HR topics to enhance manager and employee capabilities. Analyze HR metrics and provide insights to management for informed decision-making.<br><br><br>Requirements<br><br>Bachelor's degree in Human Resources, Business Administration, or a related field; a Master's degree or relevant HR certification (e.g., SHRM, CIPD) is a plus.10+ years of experience in Human Resources with a focus on business partnering in a dynamic, multi-business environment. Strong knowledge of Egyptian labor laws and HR best practices. Proven experience in employee relations, performance management, and organizational development. Excellent communication, interpersonal, and negotiation skills. Ability to influence and build relationships at all organizational levels. Strong analytical skills with the ability to use HR metrics for data-driven decision-making. Experience managing change and driving HR initiatives that support business growth.<br><br>Benefits<br><br>Private Health Insurance Pension Plan Training & Development Annual Bonus based on Performance Transportation allowance Employee discount on all Brands and Services
Egypt - Cairo
Job Purpose The CRM Supervisor is responsible for managing the Customer Relationship Management system and team, ensuring excellent customer experience across sales, service, and aftersales operations while maintaining the premium standards of Mercedes-Benz. The role focuses on improving customer satisfaction, retention, and loyalty.<br>Responsibilities:<br><br>Customer Experience Management<br><br> Ensure all customer interactions meet Mercedes-Benz premium service standards. Monitor customer satisfaction and feedback from surveys and follow-ups. Handle customer complaints and escalations professionally and efficiently. Improve overall customer journey from lead to aftersales service. CRM System Management<br><br> Manage and maintain the dealership's CRM system (e.g., Salesforce CRM or Microsoft Dynamics 365). Ensure accurate customer data entry and database management. Track leads, sales opportunities, and customer interactions. Lead & Customer Follow-Up<br><br> Monitor incoming leads from showroom visits, website inquiries, and marketing campaigns. Ensure sales advisors follow up with leads within the required time. Track lead conversion and improve sales funnel performance. Customer Retention & Loyalty<br><br> Manage customer retention programs. Track service reminders, warranty follow-ups, and maintenance campaigns. Ensure customers return for after-sales service and vehicle upgrades. Reporting & Analytics<br><br> Prepare regular CRM reports including: Lead conversion rates Customer satisfaction (CSI) Complaint resolution time Service retention Analyze customer data to identify sales opportunities and customer trends. Team Supervision<br><br> Supervise CRM coordinators or call center agents. Train team members on CRM processes and customer communication. Monitor call quality and follow-up performance. Coordination with Departments<br><br>Work closely with: Sales Department Service & Aftersales Marketing Team<br><br>Requirements<br><br> Bachelor's degree in Business Administration, Marketing, or related field 3-5+ years experience in CRM or customer service in automotive Experience with premium brands is preferred Strong knowledge of dealership operations (sales & aftersales)
Egypt - Cairo
Role Responsibilities:Develop and execute annual brand strategies and marketing plans aligned with business objectives, brand positioning, and commercial priorities. Conduct market research, consumer analysis, and competitive benchmarking to identify trends, insights, and growth opportunities. Translate consumer and market insights into impactful campaigns, product initiatives, and marketing programs that drive brand growth and market share. Lead integrated marketing campaigns, brand activations, events, and experiential initiatives to strengthen brand awareness, engagement, and consideration. Develop and manage strategic partnerships, sponsorships, and brand collaborations that enhance brand relevance and create value for consumers. Drive brand visibility, customer acquisition, and engagement through innovative partnership and co-marketing opportunities. Track and evaluate the effectiveness of campaigns, partnerships, and sponsorships, ensuring measurable return on investment and achievement of brand objectives. Design and implement consumer feedback and brand health measurement programs to evaluate perception, satisfaction, and loyalty. Identify customer pain points and opportunities to enhance the overall brand experience across all touchpoints. Monitor key brand performance indicators, market trends, and consumer behavior to optimize marketing strategies and improve brand equity. Drive digital marketing innovation by leveraging emerging technologies, platforms, and data-driven insights to strengthen brand performance and customer engagement. Manage brand governance, ensuring consistency of messaging, visual identity, and customer experience across all communication channels.<br><br>Requirements<br><br>Bachelor's degree in marketing, Business Administration, Communications, or a related discipline. Expertise in Strategic Marketing & Brand Management for Malls is a must.4-6 years of experience in Marketing preferably Malls. Proficiency in Digital Marketing and Marketing Technology. Strong skills in Customer Experience Management and Market Research. Ability to develop and manage Partnership & Sponsorship relationships. Proven experience in developing and executing integrated marketing activities within real estate, retail, hospitality, mixed-use developments, or customer-centric industries. Flexible to work for both locations Obour & October.
Egypt - Cairo
The Growth Brand Manager will lead the development and execution of brand strategies aimed at accelerating growth, increasing market share, and enhancing brand equity for London Cab under Abou Ghaly Motors. The role involves understanding customer insights, market trends, and competitive landscape to drive innovative brand initiatives that connect with target audiences and support commercial objectives. The ideal candidate will work cross-functionally with marketing, sales, product, and creative teams to deliver integrated campaigns, brand experiences, and communication strategies that fuel brand growth and customer engagement.<br>Key Responsibilities Develop and implement growth-oriented brand strategies that align with business goals and consumer needs. Leverage consumer insights and market research to identify opportunities for brand expansion and differentiation. Lead the planning and execution of integrated marketing campaigns, including digital, experiential, and traditional media. Collaborate with product, sales, and marketing teams to ensure consistent and compelling brand messaging across all touchpoints. Monitor brand performance metrics and analyze campaign effectiveness to optimize marketing activities. Manage budgets, timelines, and resources to maximize return on investment and campaign impact. Build strong relationships with external partners, agencies, and stakeholders to drive brand growth initiatives. Stay updated with industry trends, competitor activities, and emerging marketing tactics to maintain competitive advantage.<br><br>Requirements<br><br>Bachelor's degree in Marketing, Business Administration, or related field.7 - 10 years of experience in brand management, marketing, or growth strategy, preferably within the automotive or transportation sector. Strong understanding of consumer behavior, market trends, and brand positioning. Proven track record of driving brand growth through strategic marketing initiatives. Excellent project management, communication, and stakeholder engagement skills. Experience in integrated marketing campaigns across digital, social media, and offline channels. Analytical mindset with the ability to interpret data and optimize campaigns. Creative and strategic thinker with a results-driven approach. Ability to work collaboratively across teams and manage multiple priorities effectively.
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Role Responsibilities: Develop and execute annual brand strategies and marketing plans aligned with business objectives, brand positioning, and commercial priorities.<br> Conduct market research, consumer analysis, and competitive benchmarking to identify trends, insights, and growth opportunities.<br> Translate consumer and market insights into impactful campaigns, product initiatives, and marketing programs that drive brand growth and market share.<br> Lead integrated marketing campaigns, brand activations, events, and experiential initiatives to strengthen brand awareness, engagement, and consideration.<br> Develop and manage strategic partnerships, sponsorships, and brand collaborations that enhance brand relevance and create value for consumers.<br> Drive brand visibility, customer acquisition, and engagement through innovative partnership and co-marketing opportunities.<br> Track and evaluate the effectiveness of campaigns, partnerships, and sponsorships, ensuring measurable return on investment and achievement of brand objectives.<br> Design and implement consumer feedback and brand health measurement programs to evaluate perception, satisfaction, and loyalty.<br> Identify customer pain points and opportunities to enhance the overall brand experience across all touchpoints.<br> Monitor key brand performance indicators, market trends, and consumer behavior to optimize marketing strategies and improve brand equity.<br> Drive digital marketing innovation by leveraging emerging technologies, platforms, and data-driven insights to strengthen brand performance and customer engagement.<br> Manage brand governance, ensuring consistency of messaging, visual identity, and customer experience across all communication channels.<br> Bachelor’s degree in marketing, Business Administration, Communications, or a related discipline.<br> Expertise in Strategic Marketing & Brand Management for Malls is a must .<br> 4-6 years of experience in Marketing preferably Malls.<br> Proficiency in Digital Marketing and Marketing Technology.<br> Strong skills in Customer Experience Management and Market Research.<br> Ability to develop and manage Partnership & Sponsorship relationships.<br> Proven experience in developing and executing integrated marketing activities within real estate, retail, hospitality, mixed-use developments, or customer-centric industries.<br> Flexible to work for both locations Obour & October.<br></span> </div>
Egypt - Cairo
Job Purpose The Talent Acquisition and Employer Branding Partner plays a crucial role in developing and executing innovative talent acquisition strategies, enhancing the employer brand, and ensuring a positive candidate experience at Abou Ghaly Motors. This role partners with business leaders to attract, source, and retain high-quality talent while promoting the company's culture and values.<br>Key Responsibilities:Design and implement comprehensive recruitment strategies that align with the organization's goals and workforce planning. Collaborate with hiring managers to clearly define job requirements and develop targeted recruitment plans. Manage the full recruitment cycle including sourcing, interviewing, and facilitating the hiring process for all levels of positions. Create and enhance the employer brand through engaging content, social media marketing, and participation in community events. Utilize diverse sourcing strategies to attract those with high potential, including social media platforms, job boards, and industry networks. Employer Branding Initiatives Develop and maintain an attractive employer brand that resonates with potential candidates and reflects the company's culture. Create compelling storytelling content for social media, recruitment materials, and the company website to highlight the employee experience. Engage current employees as brand ambassadors to promote the company's values and culture through initiatives and testimonials. Plan and coordinate recruitment marketing campaigns and targeted outreach programs to attract talent from diverse backgrounds. Candidate Experience & Relationship Management Ensure a positive and engaging candidate experience throughout the recruitment process, from the first contact to onboarding. Build and maintain relationships with candidates, providing them with frequent updates and feedback. Conduct interviews, assess candidates, and provide hiring managers with comprehensive evaluation reports based on competencies and cultural fit. Data Insights & Continuous Improvement Analyze recruitment metrics and data to optimize the hiring process, enhance candidate quality, and improve time-to-fill. Gather feedback from candidates and hiring teams to continuously improve the recruitment experience. Prepare regular reports to assess employer branding and talent acquisition effectiveness while identifying areas for enhancement.<br><br><br>Requirements<br><br>Bachelor's degree in human resources, marketing, business administration, or a related field.4-6 years of experience in talent acquisition, specifically in employer branding or recruitment marketing. Proven track record of developing and executing effective recruitment strategies and employer branding initiatives. Excellent verbal and written communication skills, with an ability to engage and inspire diverse audiences. Strong interpersonal skills and the capacity to build relationships with candidates and internal stakeholders. Proficient in using applicant tracking systems (ATS) and recruitment analytics tools. Creative mindset with experience in digital marketing and employer branding campaigns. Knowledge of current hiring trends and best practices in talent acquisition and employer branding.<br><br>Benefits<br><br>Private Health Insurance Pension Plan Training & Development Annual Bonus based on Performance Transportation allowance Employee discount on all Brands and Services
Egypt - Cairo
Provide excellent customer service through understanding the needs of the customers and matching it with the current available inventory for rent. Achieve and extend agreed-upon sales targets and outcomes within the schedule. Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and manage vehicles status change on systems. Maintain accuracy of all financial transactions related to rental agreement and ensure that all assigned transactions are done successfully. Communicate via telephone and email to confirm the reservations and drop offs in an efficient manner. Follow up on the logistics of the vehicles and ensure that all required documents are handed to CSA, Fleet checker. Assist branch with returning and turnaround of vehicles as needed Perform other job duties as assigned to meet the business needs <br><br>Requirements<br><br>Bachelor's degree of any discipline. 1 - 3 Years of experience in customer service or sales Self-motivated and driven by targets with a proven track record in sales. Excellent customer service and problem-solving skills. Strong communication skills - including both verbal and written The ability to influence and negotiate with others. Commercial awareness Attention to detail and accuracy Ability to multitask Exceptional interpersonal and relationship building skills
Egypt - Cairo
Job Purpose<br><br>Manage and oversee the entire Body and Paint workshop operations to ensure high-quality vehicle repair and painting services, maximum customer satisfaction, and operational profitability.<br><br>Responsibilities:<br><br>Manage, lead, and develop the Body and Paint workshop team, including technicians and painters Coordinate workshop activities to ensure timely completion of body repairs and painting tasks Ensure adherence to company standards and safety regulations within the workshop Monitor quality control to maintain high standards of work Manage workshop resources, including tools, equipment, and materials, to optimize efficiency Develop and manage budgets and schedules for the workshop operations Oversee customer communication to ensure satisfaction and address any concerns related to body and paint services Implement continuous improvement initiatives to enhance workshop productivity and service quality Ensure compliance with warranty and insurance policies related to body and paint repairs<br><br>Requirements<br><br>Bachelor's degree in mechanical engineering, automotive technology, or a related field5+ years of experience in body and paint workshop management within the automotive industry Strong knowledge of automotive body repair and painting techniques Excellent leadership and team management skills Good understanding of workshop safety standards and procedures Strong organizational and communication skills Ability to manage budgets and resources effectively
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose Service Advisor is responsible for maintaining and growing a relationship with an assigned group of customers (account).<br> They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, service advisor will be responsible for deeply understanding a customer's needs, helping customers get most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services.<br> Service Advisor must be passionate who will partner with and ensure the long-term success of our customers.<br> Responsibilities: Operate as the LEAD point of contact for any and all matters specific to your assigned customers (account).<br> Build and maintain strong, long-lasting customer relationships.<br> Develop a trusted advisor relationship with your assigned customers (account).<br> Ensure the timely and successful delivery of our solutions according to customer needs and objectives.<br> Identify and grow opportunities and collaborate with IMS team.<br> Accountable for accurate customers data.<br> Maintain open and clear communications Channel with your assigned customers (account), Communicate due dates, timelines and expectation to your customers.<br> Bachelor's degree in mechanical engineering or relevant field.<br> 2- 3 years of experience.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Provide excellent customer service through understanding the needs of the customers and matching it with the current available inventory for rent.<br> Achieve and extend agreed-upon sales targets and outcomes within the schedule.<br> Prepare the rental agreement while advising on and up-selling vehicles and optional extras to the customer according to their needs and manage vehicles status change on systems.<br> Maintain accuracy of all financial transactions related to rental agreement and ensure that all assigned transactions are done successfully.<br> Communicate via telephone and email to confirm the reservations and drop offs in an efficient manner.<br> Follow up on the logistics of the vehicles and ensure that all required documents are handed to CSA, Fleet checker.<br> Assist branch with returning and turnaround of vehicles as needed Perform other job duties as assigned to meet the business needs Bachelor’s degree of any discipline.<br> 1 – 3 Years of experience in customer service or sales Self-motivated and driven by targets with a proven track record in sales.<br> Excellent customer service and problem-solving skills.<br> Strong communication skills – including both verbal and written The ability to influence and negotiate with others.<br> Commercial awareness Attention to detail and accuracy Ability to multitask Exceptional interpersonal and relationship building skills</span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Job Purpose Manage and oversee the entire Body and Paint workshop operations to ensure high-quality vehicle repair and painting services, maximum customer satisfaction, and operational profitability.<br> Responsibilities: Manage, lead, and develop the Body and Paint workshop team, including technicians and painters.<br> Coordinate workshop activities to ensure timely completion of body repairs and painting tasks.<br> Ensure adherence to company standards and safety regulations within the workshop.<br> Monitor quality control to maintain high standards of work.<br> Manage workshop resources, including tools, equipment, and materials, to optimize efficiency.<br> Develop and manage budgets and schedules for the workshop operations.<br> Oversee customer communication to ensure satisfaction and address any concerns related to body and paint services.<br> Implement continuous improvement initiatives to enhance workshop productivity and service quality.<br> Ensure compliance with warranty and insurance policies related to body and paint repairs.<br> Bachelor’s degree in mechanical engineering, automotive technology, or a related field.<br> 5+ years of experience in body and paint workshop management within the automotive industry.<br> Strong knowledge of automotive body repair and painting techniques.<br> Excellent leadership and team management skills.<br> Good understanding of workshop safety standards and procedures.<br> Strong organizational and communication skills.<br> Ability to manage budgets and resources effectively.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>To support the Light Mobility Sales division by managing end to end purchasing operations through SAP, ensuring procurement compliance, and delivering accurate sales reporting and analysis that enables data driven commercial decisions.<br> Duties & Responsibilities: Procurement & Purchase Management Create and process Purchase Requisitions (PRs) in SAP for operational and commercial requirements, ensuring proper cost center and budget allocation at the point of creation.<br> Convert approved PRs into Purchase Orders (POs) in line with company procurement policies and approval authority matrices.<br> Monitor PR and PO approval workflows to ensure timely processing and escalate delays when necessary.<br> Track PO status throughout the full cycle — from creation through goods receipt and invoice processing — maintaining visibility at every stage.<br> Reconcile purchase orders against supplier invoices and delivery confirmations, resolving discrepancies in coordination with relevant stakeholders.<br> Maintain accurate and audit-ready purchasing records and documentation within SAP Cross-functional Coordination Coordinate with the Procurement and Finance departments regarding budget availability, cost center allocations, and purchasing requirements.<br> Liaise with vendors and internal teams to resolve PO or delivery-related issues in a timely manner Sales Reporting & Analysis Prepare regular sales reports covering key performance metrics for the Light Mobility division.<br> Analyze sales trends, variances, and pipeline data to support the Sales Director in decision-making.<br> Maintain and update sales trackers and dashboards as required.<br> Bachelor's degree in business Administration, Commerce, or a related field.<br> 2 to 4 years of experience in sales operations, procurement coordination, or a similar role preferably within the automotive sector or FMCG sector.<br> Hands-on experience with SAP (PR/PO workflows is a must).<br> Proficiency in Microsoft Excel; Power BI or similar reporting tools is a plus.<br> Strong attention to detail and ability to manage multiple priorities simultaneously.<br> Good communication and coordination skills across departments.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>Manage and develop the spare parts sales network within a designated geographic territory by maintaining strong customer relationships, achieving sales targets, and ensuring effective field coverage across workshops, retailers, and distributors.<br> Duties & Responsibilities: Manage and expand the spare parts dealer and distributor network within the assigned territory to achieve monthly and quarterly sales targets.<br> Visit existing and potential customers (workshops, retailers, distributors) on a regular schedule to promote product lines and generate orders.<br> Negotiate commercial terms, resolve operational issues, and ensure customer satisfaction across the territory.<br> Monitor competitor activities, pricing, and market movements and report findings to management on a weekly basis.<br> Submit accurate sales reports and demand forecasts for the assigned territory.<br> Ensure full geographic coverage and identify untapped market opportunities (white spaces).<br> Follow up on order deliveries, payments, and collections to maintain healthy receivables.<br> Bachelor's degree in business, Commerce, or a related field.<br> 3–5 years of experience in the automotive spare parts or aftermarket industry.<br> Strong negotiation and territory planning skills Proficiency in CRM tools Good understanding of the local automotive market and competitor landscape Good in English and Arabic verbal and written.<br></span> </div>
Egypt
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Front Desk Administrator serves as the primary gatekeeper and data integrity specialist for the service department.<br> The core purpose of this role is to decouple administrative data entry from the sales process, ensuring the service flow begins with high organization and accuracy before a vehicle reaches an Account Manager.<br> This role is critical in reducing operational bottlenecks and allowing the account managers’ team to focus on revenue-generating consultations.<br> Duties & Responsibilities: Database Management & Data Integrity Efficiently code and update customer profiles and VIN data, specifically for new and cross-dealer vehicles.<br> Ensure centralized and consistent coding to maintain a clean CRM database for marketing and service reminders.<br> Eliminate data fragmentation by maintaining high standards of entry in the Dealer Management System.<br> Appointment & Flow Logistics Manage the reservation calendar and coordinate appointment logistics.<br> Generate administrative reports and proactively reschedule no-show appointments.<br> Act as a filter for arriving vehicles to reduce morning rushes and distribute work evenly to the workshop.<br> Customer Intake Greet customers immediately upon arrival to reduce perceived wait times and enhance the customer experience.<br> Verify necessary documentation and ensure the vehicle is prepared for the Account Manager’s technical review.<br> Education: Degree in Business Administration, Communications, or a related field.<br> Experience: Previous experience in a customer-facing role is preferred - background in the automotive or hospitality sector is preferred.<br> Technical Skills: Proficiency in MS Office.<br> Competencies Core: Data Integrity and Customer Centricity.<br> Functional: Process orientation, Multi-tasking, and Effective Communication.<br> Behavioral: Resilience in a high-visibility, fast-paced environment.<br> Work Environment Working Hours: On-site from 08:30 to 05:30, 5 days per week.<br> Physical Demands: Requires a professional appearance and the ability to stand and move frequently within the reception area.<br> Atmosphere: A high-visibility, fast-paced service center environment.<br></span> </div>
Egypt - Cairo
Responsible for ensuring customer service excellence, accuracy and efficiency for fleet services to an<br><br>exceptionally high standard.<br><br>Duties & Responsibilities:<br><br>Greet our customers upon their checkin & checkout to maintain a good and professional relationship with customers. Collect and deliver vehicles between car parks and other locations upon request. Make sure customers have all personal belongings from the vehicle. Check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report Use a proper statement to determine if the vehicle is being returned with a full tank of gas. Advise and review rental charges, providing an accurate receipt to the customer. Provide information regarding transportation to the airport terminal if applicable. Complete a service alert for any mechanical and or body damage communicated by the customers. Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location Perform other job duties as assigned to meet the business needs Ask about their experience with SIXT, recording feedback to improve future rental experience. <br><br>Requirements<br><br>A bachelor's degree. Valid driving license. 0 - 3 Years of experience. Experience in service sector is preferred. Basic knowledge of MS office applications. Presentable Good communication skills Ability to multi-task. Attention to detail and accuracy. Very Good English skills.