Bupa jobs
52 Jobs Found
<h2 class="h5">Job description</h2>
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<p><b>General Accountant </b></p><br>
<p><b>Cairo, Egypt (District 5)</b></p><br>
<p><b>Hybrid (4 days in the office, 1 day working from home)</b></p><br>
<p><b>Full time 40 hours per week </b></p><br> <p><b>We make health happen</b></p><br>
<p>At Bupa, we’re here to help people live longer, healthier, happier lives and to make a better world. As a healthcare provider without shareholders, our focus is always on our customers and our people.</p><br>
<p>As a <b>General Accountant</b>, you’ll play a key role in ensuring the accuracy and integrity of our financial information. Your work will support better decision-making and help us continue delivering high-quality healthcare services.</p><br>
<p>You’ll be joining a collaborative and supportive finance team, where your ideas are valued and your development matters. We offer opportunities to grow your career, build new skills and make a meaningful contribution to an organisation that puts health and wellbeing at the heart of everything we do.</p><br>
<p><b>How you’ll help us make health happen</b></p><br> <p>As a <b>General Accountant</b>, you’ll:</p><br>
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<p>Prepare and review financial reports, ensuring accuracy and compliance with accounting standards</p><br>
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<p>Support month-end and year-end close processes</p><br>
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<p>Perform balance sheet reconciliations and investigate any differences</p><br>
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<p>Maintain financial records and ensure all data is up to date</p><br>
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<p>Assist with audits and provide supporting documentation when required</p><br>
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<p>Work closely with colleagues across finance and the wider business</p><br>
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<p>Identify opportunities to improve processes and increase efficiency</p><br>
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<p>Ensure compliance with internal policies and external regulations</p><br>
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</ul> <p><b>Key Skills/Qualifications needed for this role</b></p><br>
<p><b>You will:</b></p><br>
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<p>Hold a degree major in accounting. This is required for this role. Please ensure this is included on your application.</p><br>
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<p>Have experience in a similar accounting role which is necessary</p><br>
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<p>Be able to demonstrate strong attention to detail and accuracy</p><br>
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<p>Have good communication skills and can explain financial information clearly</p><br>
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<p>Be organised and able to manage multiple priorities</p><br>
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<p>Be able to show a proactive approach and willingness to learn</p><br>
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<p>Be confident using finance systems and Microsoft Excel</p><br>
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<p>Be fluent in both written and spoken English</p><br>
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<p><em>For further information, and to apply, please visit our website via the apply button below.</em></p><br>
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<h2 class="h5">Job description</h2>
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<p>Job Description:</p><br><b>Customer Support Hub Admin </b><p><b>Location:</b> Cairo, Egypt<br><b>Job Type:</b> Full‑time</p><br><br><span>We make health happe</span><b><span>n</span></b><br><p>The Purpose of this role is to support the customer service and customer relations departments in multiple administration <br>functions and processes. You will be providing administrative services to benefit our customers and colleagues. <br>The role holder will be required to work within the teams and be required to hold good relationships with all key stakeholders <br>internally and externally <br> </p><br><p>Key accountabilities will include completion and management of the Customer Service / Relations Dept, administrative tasks, <br>such as logging and raising complaints/dissatisfactions raised by our members, responding to customer complaint enquires, <br>providing call downloads to colleagues, administering initial bereavement contacts, simple payment transactions, managing <br>mailboxes and templated letters to customers</p><br><p><b>Key Responsibilities</b></p><br><br><p>The accountabilities and responsibilities of the role will vary according to the specific assignment(s) at any one time: - <br>• To ensure customer activity requirements are met and service level agreements are achieved ensuring we are keeping <br>the promises we have made to our customers. <br>• To work to agreed key performance and productivity measures, meeting and exceeding these targets. <br>• To provide exceptional customer service to our customers through a variety of different communication platforms. <br>• Interpret information from a variety of sources, be it written, verbal or from analytical support functions, to support <br>appropriate decision making and impactful actions. <br>• Tenaciously acquire information in a structured manner from a variety of sources and in a variety of formats to support <br>decision making with utmost integrity, from a clinical, policy and regulatory perspective <br>• Accurately and consistently record information to aid continuity and excellence in individual customer experience, as well <br>as continuous improvement of the function as a whole. <br>• Management of all Customer Relations Departments administrative activity <br>• Logging and raising complaints and dis-satisfactions raised by our members </p><br><p>Tracking of all volumes of work produced, highlighting any improvements upwards to direct line manager. <br>• Collection, Scanning and attachment of all customer correspondence. <br>• Swift queue management and task distribution. <br>• Liaising with internal and external stakeholders <br>• Share success and flag challenges and ideas in a timely and constructive manner to support excellent customer <br>experience and continuous improvement of the function. <br>• Multiskilled over different areas of work the team complete to ensure we can deliver the outcomes to our customers <br>within the agreed time scales. <br>• Quickly and effectively respond to change to support an enhanced customer proposition including automation. <br>• Work with key stakeholders to complete and enhance the customer experience.</p><br><b>What we're looking for</b><br><p>The role holder is expected to have the following qualification(s), skills and experience: <br>• exceptional interpersonal skills and a genuine desire to provide an exceptional service to every customer. <br>• resilience, driven by results and enjoy working as part of a team and individually. <br>• Flexibility and multi-tasking <br>• Confident using a PC is helpful <br>• Customer focussed <br>• Making the fair treatment of our customers central to all you do <br>• Strong team player <br>• Well developed communication and interpersonal skills </p><br><br><p><b><span>Why Bupa</span></b></p><br><br><p><span>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. </span></p><br><p><span>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. </span></p><br><p><span>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. </span></p><br><p><span>If you require information regarding this role in an alternative format, please email: </span><span>careers@bupa.com</span><br> </p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Administration<p>Locations:</p><br>Egypt - Cairo </div>
<h2 class="h5">Job description</h2>
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<p>Job Description:</p><br><p><b>IT Director – Bupa Global (Egypt)</b></p><br><p><b>Cairo, Egypt</b></p><br><p><b>Permanent</b></p><br><p><b>Full time</b></p><br><p><b>We make health happen</b></p><br><p>At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world. With no shareholders, we reinvest our profits into better care, better services, and better outcomes for our customers.</p><br><br><p>As IT Director for Egypt, you’ll play a pivotal role in supporting one of our most important growth regions. This role sits at the heart of our international expansion, shaping the technology foundations that enable secure, compliant and scalable healthcare services across the region.</p><br><br><p>You’ll lead technology strategy and delivery in a highly regulated environment, ensuring our platforms are resilient, cost‑effective and ready to support rapid growth. It’s a senior leadership role with real influence, autonomy and long‑term scope.</p><br><p><b>Key responsibilities</b></p><br><p>As IT Director, you’ll be accountable for all aspects of technology across the Egypt business. This includes setting direction, ensuring operational excellence, and leading large‑scale transformation.</p><br><br><p>Your role will include:</p><br><ul><li>Defining and delivering the technology vision, strategy and roadmap aligned to Bupa Global priorities</li><li>Owning the delivery of IT services, digital transformation, data, reporting and change initiatives</li><li>Leading cyber security and information security in partnership with Group security teams</li><li>Ensuring compliance with local regulatory requirements and Bupa governance standards</li><li>Managing IT budgets, suppliers and commercial outcomes</li><li>Building, leading and engaging high‑performing local and third‑party teams</li><li>Acting as a member of the regional executive team and contributing to wider business decisions</li><li>Enabling colleagues to use technology confidently and effectively to support customers, members and brokers</li><li>Making sure disaster recovery and business continuity plans are fit for purpose</li></ul><br><p>While this is a senior role, it also requires hands‑on leadership, particularly during periods of change and growth.</p><br><p><b>What we’re looking for</b></p><br><p>We’re looking for an experienced, values‑led technology leader who is comfortable operating at executive level and in complex, regulated environments.</p><br><br><p>You’ll bring:</p><br><br><ul><li>Proven experience in a senior IT leadership role, ideally as an IT Director or equivalent</li><li>Experience delivering large‑scale IT and digital transformation programmes</li><li>Strong knowledge of cyber security, risk and regulatory compliance</li><li>A track record of influencing senior stakeholders and challenging constructively</li><li>Commercial awareness, including budget ownership and vendor management</li><li>Experience in healthcare, insurance or similarly regulated sectors</li><li>Experience working in the Egyptian market is highly desirable</li><li>Relevant qualifications or equivalent experience in IT service management or delivery</li><li>Arabic language capability is beneficial but not essential.</li></ul><p><b>Benefits</b></p><br><p>Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family‑friendly benefits.</p><br><br><p>Joining Bupa in this role you’ll receive:</p><br><ul><li>25 days holiday, increasing with service, with the option to buy or sell</li><li>Enhanced pension and life insurance</li><li>Private medical insurance</li><li>Access to health and wellbeing services</li><li>Discounts on Bupa products and services</li></ul><p><b>Why Bupa</b></p><br><p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><br><p>We encourage all of our people to “Be you at Bupa”. We champion diversity and understand the importance of representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><br><p>Bupa is a Level 2 Disability Confident Employer. We aim to offer an interview to every disabled applicant who meets the minimum criteria for the role and provide reasonable adjustments throughout the process.</p><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>IT<p>Locations:</p><br>Egypt - Cairo </div>
<h2 class="h5">Job description</h2>
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<p>Job Description:</p><br><p><b><u>Care Co-Ordinator - BEI</u></b></p><br><p><b><u>Bupa Egypt Insurance SAE - District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361, Cairo</u></b></p><br><p><b>Full Time - Fixed Term (Rolling Contract) 40 hours per week -</b>covering bank holidays and weekends – shift basis - flexible working hours</p><br><p><b>Local Egypt Bonus Scheme</b></p><br><p><b>Hybrid Working (2 days per week office working)</b></p><br><p><b>Job Grade: A12</b></p><br><br><p><b>We make health happen</b> </p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br> <br>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><br><p><b><u>Role Overview</u></b></p><br><p>In this role the primary goal is to evaluate and authorise clinical cases and complex medical preauthorisation. In addition to work closely with our regional CM team to leverage knowledge, capability and process.</p><br><p><br>These roles join our team of specialists who support our customers 24/7. You'll need to be flexible to work shifts that include weekends (on a rota basis).</p><br><br><p><b><u>How you’ll help us make health happen</u></b> </p><br><ul><li>Investigate, and respond to enquiries for complex medical authorisations and high value within certain threshold and criteria claims from members, providers, group secretaries, service partners and intermediaries in the appropriate method, in line with Bupa Global policy and management style.</li><li>Pro-actively contact members, providers, service partners and intermediaries via telephone, email, fax and letter to advise on decision of request and fully explain benefit entitlement to all parties.</li><li>Ensure the correct interpretation of Bupa Global’s policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations</li><li>Liaise with Global clinical staff to interpret condition and treatment to the rules and regulations of Bupa Global</li><li>Liaise with all areas of the business to assist with resolving enquiries, such as claims eligibility, coverage and alternative treatments.</li><li>Works with audit and pre-authorization teams to identify and investigate any fraud or abuse.</li><li>Preparing case reports for each investigation performed. Keeping record of daily activity for monthly reporting. </li><li>Identify opportunities to reduce future claim expense for Bupa Global and to pro-actively provide relevant information to Risk management department</li><li>Proactively negotiate medical costs and/or medical treatment to achieve either reduced cost to the business or most appropriate treatment for member.</li></ul><br><p><b><u>What you'll need:</u></b></p><br><ul><li>Previous medical insurance experience is mandatory</li><li>Clinician in an associated field such as pharmacist, physiotherapy</li><li>Strong communication skills with excellent English</li><li>Can work shifts in a 24/7 operating environment on a rota basis which includes weekends.</li><li>Experience within a customer facing environment</li><li>Good telephone manner, as this will be taking customer calls</li><li>Excellent medical background with practical medical experience.</li><li>Experience with decision making in a clinical setting</li><li>Strong analytical skills are essential</li><li>Knowledge of clinical billing and coding is an advantage</li></ul><br><p><b><u>Why Bupa?</u></b> </p><br><p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. </p><br><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. </p><br><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. </p><br><br><p>If you require information regarding this role in an alternative format, please email: careers@bupa.com </p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Administration<p>Locations:</p><br>Egypt - Cairo </div>
<h2 class="h5">Job description</h2>
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<p>Job Description:</p><br><p><b>Senior Governance and Risk Manager </b></p><br><p><b>Cairo, Egypt</b></p><br><p><b>Permanent</b></p><br><p><b>Full Time (40 hours per week)</b></p><br><p><b>The role:</b></p><br><p>This is an integral role in supporting the delivery of governance and risk activities across the Business. You will implement sound governance and risk management practices in collaboration with key stakeholders while supporting the delivery of the Central Bank of Ireland’s (CBI) Individual Accountability Framework (IAF) <span>and </span><span>provide first line risk management support to the Operations Function</span> .</p><br><p><b>What you'll do:</b></p><br><ul><li><p>Deliver and continuously assess and as required, improve the maturity of Individual Accountability Framework particularly the Senior Executive Accountability Regime (SEAR), Fitness & Probity (F&P) Regime and Conduct Standards requirements.</p><br></li><li><p>Maintain and update IAF framework, policies, processes and artefacts.</p><br></li><li><p>Support onboarding and offboarding of individuals performing regulatory roles.</p><br></li><li><p>Provide subject matter expertise on the implications of organisation design changes on IAF requirements.</p><br></li><li><p>Collate reliable, relevant and timely management information for various governance forums and committees including the BG DAC Board</p><br></li><li><p>Act as secretary of the BG DAC Accountabilities Forum, including preparation of quarterly forum packs and minutes of the meetings</p><br></li><li><p>Provide subject matter expertise on the end-to-end requirements of the Senior Executive Accountability Regime (SEAR), Fitness & Probity (F&P) Regime and Conduct Standards requirements.</p><br></li><li><p>Provide subject matter expertise on mandatory learning in support of L&D team including the annual review of the Conduct Standards e-learn</p><br></li><li><p>Manage and maintain the information contained in the Trailight (Comply) system which is used for key elements of the Regime.</p><br></li><li><p>Act as an ‘administrator’ for the accountability regime systems in delivering IAF.</p><br></li><li><p>Ensure adequate recordkeeping arrangements are continuously adhered to for IAF activities.</p><br></li><li><p>Implement any regulatory changes impacting IAF requirements.</p><br></li><li><p>Act as secretary of the ExpaTPA oversight committee, including preparation of monthly committee packs and minutes of the meetings.</p><br></li><li><p>Maintain and manage the first line operational risk registers in SAI360 and assist with first line risk assessments and incident management.</p><br></li></ul><p><b>Essential skills and experience needed</b></p><br><ul><li>Experience and Strong understanding of regulatory compliance (prudential/conduct of business) and governance</li><li>Professional experience within an insurance environment or within a regulated Financial Services business environment</li><li>Understanding of regulatory expectations within the Financial Services sector.</li><li>Structured, methodical thinker with an ability to engage and positively impact stakeholders at all levels</li><li>Ability to work, both individually and as a team, under pressure to tight timelines and without direct supervision</li><li>Commitment to continuous professional development and maintaining excellent understanding of regulatory developments.</li><li>Excellent English language skills; both verbal and written communication to support impactful communications with senior stakeholders</li></ul><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Legal, Risk & Audit<p>Locations:</p><br>Egypt - Cairo </div>
<h2 class="h5">Job description</h2>
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<p>Job Description:</p><br><p><b>Role:</b> Senior People Business Partner<br><b>Location:</b> Egypt, Cairo (Hybrid working office and home)<br><b>Job Information:</b> Full time, 40 Hours </p><br><br><p>Bupa Egypt Insurance is a leading health insurer offering a range of premium health plans designed to meet the needs of individuals, families, and businesses in Egypt. Bupa is dedicated to helping our members live longer, healthier, and happier lives by providing high-quality healthcare services and support.</p><br><br><p><b>Job Purpose:</b><br>As a Senior People Business Partner, you will work closely with local and international business leaders to implement the people agenda, supporting sustainable business performance and regulatory compliance. You will lead major HR initiatives and change programs, providing advice in line with local employment laws and ensuring effective delivery of strategic and operational HR services.</p><br><br><p><b>Key Responsibilities:</b></p><br><ul><li>Develop and implement a people plan aligned with the overall HR strategy.</li><li>Address people risk and conduct interventions within the business.</li><li>Build strong relationships with senior leaders, serving as the primary HR contact.</li><li>Collaborate with leadership teams to develop workforce plans and organisational design.</li><li>Coordinate services from the HR team to deliver the people plan.</li><li>Advise on leadership appointments and implement talent and succession plans.</li><li>Provide strategic insights to shape the HR strategy.</li><li>Partner with leaders to enhance employee engagement and wellbeing.</li><li>Support cyclical HR programs (e.g., pay reviews, talent boards).</li><li>Lead the implementation of ongoing and change initiatives.</li></ul><br><p><b>Experience and Key Competencies:</b></p><br><ul><li>Strong customer orientation and focus on outcomes.</li><li>From a HR/People background with a strong understanding of local employment legislation. </li><li>Experience in regulated environments and large multisite organisations.</li><li>Proven ability to leverage HR to improve business performance.</li><li>Success in influencing and driving cultural and behavioural change.</li><li>Experience partnering with senior leaders to achieve business goals.</li><li>Strong reputation for personal excellence and delivery.</li><li>Experience working across regions in Egypt and internationally.</li><li>Strong commercial judgment and ability to influence stakeholders.</li><li>Significant leadership experience, both direct and indirect.</li><li>Expertise in managing and leading change effectively.</li><li>Knowledge of regulatory risk and compliance.</li></ul><br><p>Join us to make a significant impact on our HR strategy and business performance. Apply now to be part of a dynamic team driving change and excellence!</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>People & HR<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p>Compliance Testing Manager- BEI</p><br><p>Egypt</p><br><p>Full time</p><br><p>Grade C16</p><br><p><b>We make Heath Happen:</b></p><br><p>This role operates within the BGIUK Market Unit, with particular focus on BEI. The role is designed to provide Regulatory Compliance Testing for BEI, with particular focus on areas of regulatory interest from local regulators. In addition, supporting the Senior Compliance Manager for BEI to maintain regulatory compliance across BEI. This is a Business facing role in the 2nd line compliance function, providing risk-based compliance testing to Bupa Egypt Insurance (BEI) in addition to supporting BEI Senior Compliance Manager in delivering their objectives.</p><br><p><b>How you’ll help us make health happen:</b></p><br><ul><li>Liaise with the three Lines of defence as required to help focus attention on key areas of regulatory risk.</li><li>Support the Senior Compliance Manager by developing the compliance testing plan using a risk-based approach.</li><li>Provide effective regulatory assurance of BEI’s business activities, processes, systems and controls through an effective, risk-based compliance testing activities and program.</li><li>Assess operational processes and procedure in line with regulatory best practice requirements.</li><li>Undertake testing on compliance with all regulatory requirements for BEI and other regional businesses as requested from time to time using a risk-based approach and in line with the annual approved compliance testing plan.</li><li>Working collaboratively with internal audit and 2nd line assurance team. Identify and report matters that may warrant further assurance or investigation work by Assurance or Audit functions.</li><li>Responsible for the implementation and delivery of agreed Compliance plans in so far as it relates to regulatory compliance testing.</li><li>Support the implementation of regulatory change and key strategic initiatives by undertaking post implementation reviews as required.</li><li>Work in partnership with business functions, to identify and mitigate regulatory risk within the business as part of assurance activity.</li><li>Develop and maintain strong relationships with business managers and challenging senior management on their compliance control environment.</li><li>Attend any local compliance and risk forums as required by the Senior Compliance Manager</li><li>Develop a deep knowledge of business operations to enable effective challenge across all aspects of the regulated entities. </li><li>Maintain a detailed understanding of the current and future regulatory themes and industry good practice and feed this into business systems and controls. </li><li> Support Compliance senior management in the attendance at industry working parties, addressing regulatory, compliance and consumer issues.</li></ul><ul><li>Liaise and collaborate positively with other risk and compliance teams to support the overall compliance agenda within Bupa and improvement in the overall control framework.</li><li>Support Senior management in achieving the objectives of the Compliance function and in embedding a strong compliance and conduct culture across the regulated entities.</li><li>Support, escalate and challenge the investigation and resolution of regulatory incidents and breaches.</li><li>Assist Senior Management in embedding a ‘compliance and conduct culture’ throughout the business.</li><li>The role has direct communication and escalation lines to the Head of Compliance BG International and Africa CRO where conflicting regulatory interpretations arise.</li></ul><p><b>Experience required:</b></p><br><ul><li>Proven managerial experience in a compliance or internal audit function, preferably in an insurance business.</li><li>Experience of the regulatory environment and key regulatory regimes, particularly the Egyptian market.</li><li>Familiar with working in a 3LOD model with a track record of delivering high-quality compliance reports.</li><li>Good communicator and able to demonstrate how they have helped influence the risk strategy (including risk appetite) of a regulated business. In-depth knowledge of regulatory requirements. Proven ability to draw out and articulate regulatory themes so the business can be on the ‘front foot’ in considering areas of potential regulatory concern.</li><li>Ability to proactively assess and analyse relevant risks and advise on effective risk mitigation plans.</li><li>Strong analytical and critical thinking skills with ability to identify root causes, draw conclusions, articulate findings and distil complex issues into clear themes and executive insights.</li><li>Proven track record in applying good judgement based on business information and assessment frameworks to determine the degree of business and regulatory risk posed by actions and issues within the business</li><li>Excellent communication and written skills (Arabic and English). Able to explain detailed and complex rules and themes in a way that senior management and the business can understand and act upon.</li><li>Strong stakeholder management and organisations skills, with the ability to effectively manage expectations, coordinate across stakeholders and deliver testing activities in line with the agreed timelines.</li><li>Objective and fair with a strong presence and ability to challenge effectively at all levels.</li><li>High level of personal confidence, able to lead and manage change through influence and persuasion and to challenge business decision makers</li></ul><p>Why Bupa?</p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador. </p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Legal, Risk & Audit<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><span><span><span><b>Claims Assessor</b></span></span></span></p><br><p><span><span><span><b>Cairo</b></span></span></span></p><br><p><span><span><span><b>Temporary, Full Time (40 hours per week) role</b></span></span></span></p><br><p><span><span><span>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</span></span></span></p><br><p><span><span><span><b>Role overview:</b> </span></span></span></p><br><p><span><span><span>To take responsibility for entire claims assessment and claims missing information, requests, process including benefit explanation.</span></span></span></p><br><p><span><span><span><b>What you’ll do:</b> </span></span></span></p><br><p><span><span><span>• Inputting claims into the computer system with a high degree of accuracy.<br>• To action any claim related query in line with Bupa Global policy and style.<br>• To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim. <br>•Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards.<br>• Ensure the correct interpretation of BUPA Internationals’ policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations.<br>• To provide excellent customer service for our members as stated in our aims and mission statement. The job holder will need to make customer focused actions based on effective decision making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives.<br>• To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement.<br>• Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process.<br>•Logging claims on the system under correct members’ registrations, when needed.<br>• Translate Arabic documents to English when requested by other Bupa International departments.<br>•Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.<br>• To comply with and abide by the requirements of the Egyptian Financial Regulatory Authority at all times<br>• Work on shift basis according to business need.</span></span></span></p><br><p><span><span><span><b>What you’ll bring:</b> </span></span></span></p><br><p><span><span><span>•Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</span></span></span></p><br><p><span><span><span>•Highly customer focussed</span></span></span></p><br><p><span><span><span>•Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</span></span></span></p><br><p><span><span><span>•Ability to work well alone, as well as part of a Team A knowledge of worldwide currencies and geographical locations is desirable</span></span></span></p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b><span>Claims Assessor </span></b></p><br><p><b><span>Cairo, Egypt</span></b></p><br><p><b><span>Fixed term</span></b><b><span>, Full Time (40 hours per week) role</span></b></p><br><p><span>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</span></p><br><p><b>Role overview:</b> </p><br><p>To take responsibility for entire claims assessment and claims missing information, requests, process including benefit explanation.</p><br><br><br><br><br><p><b>What you’ll do:</b> </p><br><p><span><span><span>• Inputting</span></span></span> claims into the computer system with a high degree of accuracy.<br>• To action any claim related query in line with Bupa Global policy and style.<br>• To obtain all necessary information on claims for the purpose of complete processing, including liaison with internal departments, using the following methods: telephone or e-mail. This may also include gaining information to research further details required to assess a claim. <br>• Respond to all relevant incoming correspondence and queries from our internal departments. This will be as per the Claims department key performance indicators, which state turnaround time and quality standards.<br>• Ensure the correct interpretation of BUPA Internationals’ policy and rules, using the correct compatible combinations of codes for accurate processing of data, in accordance with our service standards and customer expectations.<br>• To provide excellent customer service for our members as stated in our aims and mission statement. The job holder will need to make customer focused actions based on effective decision making skills. This will also include excellent internal customer service, with continuous contribution given towards achieving individual, team and department goals and objectives.<br>• To contribute to the continuous development of the claims process by identifying opportunities for product development and process improvement.<br>• Suspend claims that require further investigation in order to resolve appropriately to ensure the correct continuation of processing within agreed timeframes and standards in suspend process.<br>• Logging claims on the system under correct members’ registrations, when needed.<br>• Translate Arabic documents to English when requested by other Bupa International departments.<br>• Recognize and challenge possible fraudulent information and proactively seek to clarify and resolve using best method of communication and initiative.<br>• To comply with and abide by the requirements of the Egyptian Financial Regulatory Authority at all times.<br>• Work on shift basis according to business need.</p><br><p><b>What you’ll bring:</b></p><br><p>• Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</p><br><p>• Highly customer focussed.</p><br><p>• Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</p><br><p>• Ability to work well alone, as well as part of a Team A knowledge of worldwide currencies and geographical locations is desirable.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b><span>Claims Management Consultant</span></b></p><br><p><b><span>Cairo - Egypt</span></b></p><br><p><b>FTC - 6 months</b></p><br><p><b>40 hours per week</b></p><br><p><i>We offer Hybrid working so once you have completed the initial training and are competent in your role you are given the freedom to work from home some days and maintain a great work life balance.</i></p><br><p><b>We Make Health Happen</b></p><br><p><span>Ensure an exceptional customer experience for our customers by swiftly and accurately resolving all customer claims queries. Customer contact will be across all communication channels – phone, email, web chat and letter. </span></p><br><p><span>This is a diverse and skilled customer facing role where you will be responsible for resolving all claims queries to the customer’s complete satisfaction without the need to refer the customer on. This will include assessing complex and high value claims from all customer groups – Individual, Provider Corporate and Intermediaries. </span></p><br><p><span>Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation. </span></p><br><p><span>You will be a claims subject matter expert, putting the customer at the centre of everything you do and using your claims knowledge to put forward ideas for the continual improvement of the customer experience.</span></p><br><p><b>Key Responsibilities</b></p><br><ul><li><p>Taking end to end ownership for the resolution of all customer claims enquiries. Case manages all queries through to resolution.</p><br></li><li><p>Assessing any claims as required including high value and complex claims.</p><br></li><li><p>Accurately maintaining and updating customer records on the customer management system. Ensure that records are accurately updated whenever a customer makes contact.</p><br></li><li><p>Complying with all regulatory and governance requirements including FCA and Treating Customers Fairly</p><br></li><li><p>Achieving all targets for contact handling, turnaround times and quality.</p><br></li><li><p>Participate in regular 121s and team meetings with your manager.</p><br></li><li><p>Support new team members.</p><br></li><li><p>Being a role model for the team demonstrating outstanding personal behaviours and performance.</p><br></li><li><p>Being a Customer Service Champion within Claims. Contribute to the continuous improvement process by challenging exiting process and contributing ideas for improvement.</p><br></li></ul><p><b>What We’re Looking For</b></p><br><ul><li><p>Background in the global health insurance market, or relevant transferable skills and knowledge from other financial services industries such as Life Insurance, Retail, Commercial or Investment Banking and Wealth Management.</p><br></li><li><p>Previous experience in the delivery of customer service within a contact centre setting, coupled with experience of case managing customer queries thorough to resolution.</p><br></li><li><p>Significant experience of claims assessment / management / claims cost containment within the healthcare sector</p><br></li><li><p>A track record of achieving and exceeding productivity and quality targets in a high performing team environment</p><br></li><li><p>Highly customer focussed.</p><br></li><li><p>Excellent interpersonal, communication and influencing skills are required with emphasis on achieving results and successful outcomes.</p><br></li><li><p>Multilingual skills would be an advantage.</p><br></li></ul><p><b>Why Bupa</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Delivery and Operations<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br>Job Description<br><br><p><b>Senior Specialist Recruiter </b><br><b>Location: Cairo, Egypt</b><br><b>Contract: Hybrid - between 2-3 days in the office per week </b><br><b>Permanent (on rolling fixed term contract) - 40 hours per week</b></p><br><p><b>We make health happen</b></p><br><p>Our Talent Acquisitions team play a vital role in ensuring the ongoing success of the Bupa business, ensuring that we attract engaged and talented individuals across all our hospitals, clinics, practices, contact centres and specialist support centre roles. Driving the delivery of our resourcing strategy and ensuring both our candidates and Hiring Managers have an unforgettable recruitment experience.</p><br><p><b>How you’ll help us make health happen:</b></p><br><ul><li><p>Developing strong working relationships within Talent Acquisitions and across the broader Bupa business, through regular catch-up calls and attendance of recruitment meetings</p><br></li><li><p>Proactively search and source talent, through a multi-channel strategy,</p><br></li><li><p>Developing and maintaining strong professional relationships with candidates, utilising both inhouse management systems and social media networks</p><br></li><li><p>Pre-screening candidates, ensuring they meet the role requirements, and fit with the Bupa culture and values</p><br></li><li><p>Continually developing, replenishing and managing talent pools using both traditional and innovative means</p><br></li><li><p>Ensure candidates have a wow experience, whether they are internal, external or international</p><br></li><li><p>Work with HR teams to effectively redeploy employees should the need arise</p><br></li></ul><p><b>Key Skills needed for these roles:</b></p><br><ul><li><p>Understanding of Egyptian labour laws, payroll and recruitment processes.</p><br></li><li><p>Significant resourcing experience, either within an agency, or in-house resourcing team</p><br></li><li><p>In depth experience of direct sourcing, across a broad range of channels and methodologies</p><br></li><li><p>Demonstrable experience of managing high volumes of roles, whilst working to tight deadlines and achieving stretching targets</p><br></li><li><p>Superior relationship and rapport building skills, with a focus on driving best in class performance within resourcing</p><br></li><li><p>Excellent command of English for regular interaction with UK colleagues.</p><br></li><li><p>Collaborative, flexible attitude with excellent customer service and stakeholder management skills.</p><br></li><li><p>Passionate about providing the highest level of customer service.</p><br></li><li><p>Experience working for a international Business</p><br></li></ul><p>At Bupa, we believe in fostering a positive and inclusive work environment where every team member feels valued and supported. Our culture is built on respect, collaboration, and continuous improvement. We prioritise employee well-being and professional growth, offering opportunities for development.</p><br><p>We are committed to maintaining a diverse and inclusive workforce, ensuring fair treatment of all employees and customers.</p><br><p>Our team is driven by integrity, transparency, and accountability, and we strive to create a workplace where everyone can thrive.</p><br><p>If you have previous experience in recruitment administration and are excited about joining a supportive team, we would love to hear from you!</p><br><p><b>Apply now to contribute to our success</b></p><br><br><br><br><br><br><br><br><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>People & HR<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b>Head of Transformation and Change BEI</b></p><br><p><b>Egypt </b></p><br><p><b>Full time </b></p><br><p><b>How you’ll help us make health happen:</b></p><br><p>We are seeking an established Transformation & Change professional to lead the delivery of a major business transformation programme within Bupa Egypt Insurance.</p><br><p>This role will initially lead the implementation of a new domestic PMI business in Egypt, including the establishment of a local TPA, development of a target operating model, and deployment of supporting technology platforms. The programme will involve significant business and technology change, delivered in partnership with local, regional and global teams.</p><br><p>The successful candidate will oversee a portfolio of strategic change initiatives, ensuring delivery of business outcomes, benefits realisation, effective governance, and alignment with business strategy.</p><br><p><b>Programme Leadership & Delivery</b></p><br><ul><li>Lead large, complex transformation programmes from mobilisation through to implementation.</li><li>Develop and maintain programme roadmaps, delivery plans and dependencies across multiple workstreams.</li><li>Drive business, operational, technology and organisational change to achieve targeted outcomes.</li><li>Ensure business readiness, implementation planning and successful transition into operational support.</li><li>Apply delivery best practices to improve programme performance and responsiveness.</li></ul><p><b>Stakeholder & Governance Management</b></p><br><ul><li>Build strong relationships with senior business and technology stakeholders.</li><li>Establish and lead governance forums, steering committees and decision-making structures.</li><li>Provide clear reporting on programme progress, risks, issues, dependencies and outcomes.</li><li>Influence senior leaders to secure alignment, resources and timely decisions.</li></ul><p><b>Financial & Commercial Management</b></p><br><ul><li>Support development and management of programme business cases.</li><li>Own programme forecasts, budgets and financial performance.</li><li>Identify and manage delivery and financial risks, implementing corrective actions where required.</li><li>Ensure programme costs and benefits are appropriately governed and approved.</li></ul><p><b>Vendor & Third-Party Management</b></p><br><ul><li>Manage relationships with implementation partners, suppliers and third-party vendors.</li><li>Define and oversee delivery against agreed statements of work and contractual commitments.</li><li>Challenge performance and proactively manage risks to ensure successful delivery outcomes.</li></ul><p><b>Leadership & Continuous Improvement</b></p><br><ul><li>Lead matrix teams across multiple functions, geographies and disciplines.</li><li>Promote a culture of accountability, collaboration and continuous improvement.</li><li>Drive effective risk management, problem solving and decision making across the programme.</li><li>Champion agile ways of working and delivery excellence.</li></ul><p><b>About You</b></p><br><p>You will be a proven transformation leader with experience delivering large-scale business and technology change programmes in complex, matrix organisations.</p><br><p><b>Key Skills / Qualifications needed for this role:</b></p><br><ul><li>Extensive experience leading large, complex transformation programmes.</li><li>Strong programme, portfolio and governance management expertise.</li><li>Significant experience overseeing major technology-enabled change.</li><li>Commercially astute with experience managing substantial budgets and business cases.</li><li>Strong stakeholder management and executive influencing skills.</li><li>Experience managing third-party suppliers and delivery partners.</li><li>Experience working across geographically dispersed teams and matrix structures.</li></ul><p><b>Desirable Experience</b></p><br><ul><li>Health insurance or broader insurance and financial services experience.</li><li>Experience of greenfield implementations, new business launches or operating model transformation.</li></ul><p><b>Key Attributes</b></p><br><ul><li>Strategic thinker with strong execution capability.</li><li>Highly accountable and outcome focused.</li><li>Confident decision-maker who thrives in complex environments.</li><li>Strong leadership, communication and influencing skills.</li><li>Resilient, collaborative and able to build high-performing teams.</li><li>Passionate about transformation, continuous improvement and delivering customer value.</li></ul><b>Why Bupa?</b>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with Sukoon), Egypt and Hong Kong (China) as well as regional offices in mainland Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.<p>Time Type:</p><br>Full time<p>Job Area:</p><br>Strategy, Change & Transformation<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b><span>Workforce Management (WFM) Planner</span> - BES </b></p><br><p><b>Cairo</b></p><br><p><b>Full time - Hybrid 40 hours per week </b></p><br><p><b>We make health happen</b></p><br><p><span><span>The Planning department is an integral part of Operations across our Global portfolio, supporting the function to maintain high quality KPIs and performance standards within budgetary limits.</span></span><br></p><br><br><p><span><span>The</span><span>WFM</span><span>Plann</span><span>er</span><span>will be responsible for analysing resource requirements and designing effective scheduling solutions that align with operational goals. You’ll work closely with stakeholders to ensure that plans are not only data-driven but also practical and responsive to the evolving needs of our teams. The holder will monitor performance, carry out analysis of historic data, calculate effects of strategic or procedural changes, forecast work volumes, recommend staffing needs, carry out administrative scheduling activity, identify opportunities to maximise use of resource, provide justification for budget alterations and supply operational performance data.</span></span></p><br><br><p><b>How you’ll help us make health happen</b></p><br><ul><li>Analyse historical and forecasted data to create and publish short- and long-term resource plans.</li><li>Develop and deliver scheduling strategies that support operational performance and service level targets.</li><li>Collaborate with stakeholders across departments to ensure plans meet business needs and reflect how teams work in practice.</li><li>Monitor ongoing and operational performance and variance and adjust intra-day schedules to optimise resource utilisation.</li><li>Track and report on key metrics including call volumes, handle times, queue times, agent availability, and service level adherence.</li><li>Chair regular meetings to review effectiveness of current plan and departmental performance to drive ongoing improved performance and collaboration.</li><li>Identify and communicate the impact of external factors on workload volumes.</li><li>Escalate system issues and coordinate responses across relevant platforms.</li><li>Perform trend analysis to guide strategic decisions and continuous improvement.</li><li>Provide clear, actionable insights and updates to operational teams.</li><li>Act as a key point of contact for queries related to daily planning and scheduling.</li><li>Compare forecasted vs. actual data daily to identify discrepancies.</li><li>Communicate actions and updates to affected business areas.</li><li>Key point of reference for Real Time queries and support when required</li></ul><p><b>Key Skills/Qualifications needed for this role:</b></p><br><ul><li>Extensive familiarity with software applications including: MS Excel</li><li>Workforce Management systems (experience with TotalView / NICE IEX preferrable)</li><li>Telephony Platforms (experience with Genesys preferrable)</li><li>Email Management Platforms (experience with eGain preferrable)</li><li>Messaging and Live Chat Platforms (experience with Genesys preferrable)</li><li>Other Workforce Management and telephony systems</li><li>Proven experience in resource planning, MI analysis, or workforce management within a customer service or operations environment.</li><li>Strong stakeholder management skills with the ability to influence and collaborate across teams.</li><li>Analytical mindset with a proactive approach to problem-solving and continuous improvement.</li><li>Excellent communication skills and the ability to translate complex data into clear, actionable plans.</li><li>Key point of reference for Real Time queries and support when required</li></ul><p><b>Why Bupa</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br> <br>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Administration<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b>BEI Membership Advisor</b></p><br><p><b>Cairo, Egypt</b></p><br><p><b>Hybrid</b></p><br><p><b>About Bupa</b></p><br><p>Bupa’s purpose is longer, healthier, happier lives and making a better world.<br>As a leading global health and care company, we offer health insurance, medical<br>subscription and other health and care funding products; we run care homes,<br>retirement and care villages, primary care, diagnostic and wellness centres,<br>hospitals and dental clinics. We also provide workplace health services, home<br>healthcare, health assessments and long-term condition management services.<br>We have 29M customers in 190 countries. With no shareholders, we invest our<br>profits to provide more and better healthcare and fulfil our purpose. We employ<br>almost 80,000 people, principally in the UK, Australia, Spain, Poland, New<br>Zealand and Chile, as well as Saudi Arabia, Hong Kong, India, Thailand, and the<br>USA.</p><br><p><b>Role Overview</b></p><br><p>Deliver exceptional customer service by responding to and resolving enquiries efficiently across multiple channels, including phone, email and face-to-face interactions. Support SME customers and brokers/intermediaries, ensuring a seamless and positive customer experience.</p><br><p>Take ownership of customer queries, handling both routine and complex cases to achieve first-contact resolution wherever possible. Build strong relationships with brokers and SME clients, collaborate with internal stakeholders, and maintain high standards of quality, compliance, and productivity. Proactively identify opportunities to improve processes and customer satisfaction while managing workload independently and escalating issues when required.</p><br><p><b>What you will do</b></p><br><p>• Responding to members, intermediaries, and groups enquiries through<br>incoming e-mails.<br>• Evaluating the situation and applying business criteria and detailed<br>knowledge of BUPA Egypt products to make appropriate decisions.<br>• Processing cancellations, and any amendments to policy details in line<br>with Bupa Egypt’s business rules and local regulations.<br>• Issuing SME contracts and reviewing SME signed contracts received<br>from the customers.</p><br><p>• Take responsibility for ensuring that the records reflect up to date<br>communications with the Intermediary and customers so that<br>enquiries are documented and recorded to high standard.<br>• Achieve customer-focused decision-making using judgement skills and<br>utilizing agreed authority levels.<br>• Completing all compulsory regulatory trainings on time.<br>• Assisting other teams at times of workload or to overcome cultural and<br>language barriers according to skills and knowledge.<br>• Communicating with the account managers or service account<br>managers for corporate groups regarding exceptions requested by<br>groups presenting all the information to take the appropriate<br>decisions.<br>• Handling complaints and accordingly investigating the situation and<br>coordinating with other departments in order to solve the complaint in<br>a timely manner and retain customers.<br>• Providing feedback and recommendations for business improvements<br>on processes and procedures.</p><br><p>• The job holder must be open to change and have a flexible approach to<br>work. The job holder must be willing to work under pressure and to<br>tight deadlines.</p><br><p><b>What you will bring</b></p><br><p>• Background in the global health insurance market, or relevant<br>transferable skills and knowledge from other financial services<br>industries such as Life Insurance, Retail, Commercial or Investment<br>Banking and Wealth Management for a minimum of <b>1 year.</b><br>• Previous experience of a complex and multi skilled customer facing<br>roles within a contact centre setting.</p><br><p>• Fluent English, with excellent communication skills, verbal & written.</p><br><p>• A high level of competency in all Microsoft Office Applications.</p><br><p>• Ability to deal well with people from various backgrounds/cultures.<br>• Ability to work to targets under pressure.<br>• Ability to work well alone, as well as part of a team.<br>• Medical and Numerical knowledge is preferable.</p><br><p>• Excellent problem solving and prioritization skills, with close attention<br>to detail, together with the ability to make sound business decisions.</p><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Call Centre<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b><span>Legal Counsel, Commercial</span></b></p><br><p><b>Full time (40hrs per week)</b></p><br><p><b>Hybrid Working Options</b></p><br><p><b>Cairo, Egypt</b></p><br><p>Here you’ll be welcomed. We champion diversity and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.</p><br><p><b>Role Overview</b></p><br><p>The Legal Counsel, Commercial is a member of the Commercial Legal team, which sits in the Commercial, Corporate & Property Legal directorate and is part of the wider BGUK Market Unit (“BGUK”) Legal team.</p><br><p>The Commercial Legal team is the centre of excellence for commercial contracts lawyers within BGUK. As part of the Commercial Legal team you will be accountable for providing legal advice to underpin delivery of Bupa’s business strategy and purpose, in particular ensuring that risks are being appropriately managed via diligent contracting. This will predominantly relate to procurement contracting within BGUK and Group businesses, corporate sales contracting within the Health Clinics business unit (“BU”) and digital initiatives.</p><br><p><b>You’ll help us make health happen by:</b></p><br><ul><li>Being a part of the Commercial Legal team which has operational responsibility for a significant BU, namely Health Clinics, and a significant function, namely Procurement, within BGUK;</li><li>Providing advice and support to the business in drafting and negotiating agreements with suppliers and Clinics corporate customers and business partners, in order to achieve agreed business outcomes and ensure compliance with all applicable law and regulation, including Bupa’s own policies, guidance and procedures;</li><li>Working closely with the procurement team to deliver effective support and advice as a key team member in RFI, RFP and competitive tender processes;</li><li>Working closely with Health Clinics Sales and Digital teams to deliver effective support of Health Clinics corporate customer contracting and legal support for new Digital propositions (end to end where appropriate)</li><li>Implementing legal strategy, policies and processes in order to mitigate legal risk for Bupa;</li><li>Making a strong contribution to the development of an effective, efficient, motivated and agile Commercial Legal team;</li><li>Ensuring that Bupa’s name, reputation and intellectual property rights are protected;</li><li>assisting with the development of procedures, templates and guidance to enable the stakeholders to be more self-sufficient on contracts, in particular low risk contracts;</li><li>Keeping up-to-date with external best practice and developments in the law in order to maintain and share up-to-date knowledge and ensure continuous improvement; and</li><li>Ensuring that appropriate procedures are in place so that the business has adequate advance notice of changes in applicable laws and regulation and to assist the business in understanding the commercial implications of such changes.</li></ul><p><b>Key Skills needed for this role:</b></p><br><ul><li>Significant experience of drafting and negotiating English language (English law contracts is an advantage) supplier and customer-facing agreements, including service, goods, consultancy, agency, high value material outsourcing deals and general commercial agreements, and advising on how to manage any associated risks and strengthen relationships with counterparties.</li><li>Knowledge of data protection, competition law and intellectual property.</li><li>Commercial awareness. Strong drafting and negotiation skills. Good change management skills. Tenacious with a high attention to detail. Conscientious and hard working. Thrives in a dynamic environment. Demonstrated ability to act with good judgment and discretion, including handling sensitive matters appropriately.</li><li>Experience of making risk-based decisions in a complex operating environment with multiple competing demands. Understanding the balance between commercial mechanisms and contractual mechanisms to manage risks and being able to articulate those risks in an appropriate manner (using risk management frameworks).</li><li>Previous experience in an in-house legal department is an advantage.</li><li>Ideally, experience of drafting and negotiation work for technology agreements, including hosted, cloud and managed services.</li><li>Experience of a regulated financial services environment, and/or performance and supplier relationship management is an advantage.</li></ul><p><b>Why Bupa</b></p><br><p>We’re a health insurer and provider, and because we have no shareholders, we focus on what really matters: our customers and our people. Our shared purpose helps guide everything we do, and we aim to make health happen by being brave, caring and responsible.</p><br><p>We encourage everyone to “Be you at Bupa”. We celebrate diversity and value the unique perspectives that people from all backgrounds bring. We particularly welcome applications from individuals with diverse experiences and those who are underrepresented in our organisation.</p><br><p>We’re a Level 2 Disability Confident Employer, which means we aim to offer an interview or assessment to disabled applicants who meet the minimum criteria for the role. We’re committed to making reasonable adjustments throughout our recruitment process.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Legal, Risk & Audit<p>Locations:</p><br>Egypt - Cairo </div>
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Job Description:<br><b>General Accountant </b><br><b>Cairo, Egypt (District 5)</b><br><b>Hybrid (4 days in the office, 1 day working from home)</b><br><b>Full time 40 hours per week </b><br><b>We make health happen</b><br>At Bupa, we're here to help people live longer, healthier, happier lives and to make a better world. As a healthcare provider without shareholders, our focus is always on our customers and our people.<br>As a <b>General Accountant</b>, you'll play a key role in ensuring the accuracy and integrity of our financial information. Your work will support better decision-making and help us continue delivering high-quality healthcare services.<br>You'll be joining a collaborative and supportive finance team, where your ideas are valued and your development matters. We offer opportunities to grow your career, build new skills and make a meaningful contribution to an organisation that puts health and wellbeing at the heart of everything we do.<br><b>How you'll help us make health happen</b><br>As a <b>General Accountant</b>, you'll:<br><ul><li>Prepare and review financial reports, ensuring accuracy and compliance with accounting standards</li><li>Support month-end and year-end close processes</li><li>Perform balance sheet reconciliations and investigate any differences</li><li>Maintain financial records and ensure all data is up to date</li><li>Assist with audits and provide supporting documentation when required</li><li>Work closely with colleagues across finance and the wider business</li><li>Identify opportunities to improve processes and increase efficiency</li><li>Ensure compliance with internal policies and external regulations</li></ul><br><b>Key Skills/Qualifications needed for this role</b><br><b>You will:</b><br><ul><li>Hold a degree major in accounting. This is required for this role. Please ensure this is included on your application.</li><li>Have experience in a similar accounting role which is necessary</li><li>Be able to demonstrate strong attention to detail and accuracy</li><li>Have good communication skills and can explain financial information clearly</li><li>Be organised and able to manage multiple priorities</li><li>Be able to show a proactive approach and willingness to learn</li><li>Be confident using finance systems and Microsoft Excel</li><li>Be fluent in both written and spoken English</li></ul><br>Time Type:<br>Full time<br>Job Area:<br>Finance & Accounting<br>Locations:<br>Egypt - Cairo<br> </div>
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<p>Job Description:</p><br><p><b>Buyer - BEI</b></p><br><p><b>Location status:</b> Hybrid working - 2 days in the office<br><b>Location:</b> New Cairo, Egypt<br><b>Role Type:</b> Permanent<br><b>Working Hours: </b>40hrs pw</p><br><p>We make health happen</p><br><p>At Bupa, we're helping people live longer, healthier, happier lives. To do that, we need the right products, services and partnerships in place to support our customers and colleagues.</p><br><p>As a <b>Buyer</b>, you'll play an important role in helping us achieve this. You'll work closely with suppliers and stakeholders across the business to make sure goods and services are sourced efficiently, competitively and responsibly.</p><br><p>This is an opportunity to join a commercial team where your ideas, negotiation skills and ability to build strong relationships will make a real difference. You'll help deliver value, identify opportunities for improvement and support Bupa's commitment to providing high-quality services while managing costs effectively.</p><br><br><p><b>Key Responsibilities</b></p><br><ul><li>Manage sourcing activities across allocated procurement categories</li><li>Develop and maintain category and purchasing plans, identifying opportunities to deliver value and cost savings</li><li>Lead sourcing projects from planning through to contract award and implementation</li><li>Build and manage strong relationships with internal stakeholders to understand business requirements</li><li>Negotiate contracts with suppliers to achieve the best commercial outcomes for Bupa</li><li>Challenge existing ways of working and identify innovative solutions that improve value and efficiency</li><li>Drive procurement timelines and ensure sourcing activities are delivered effectively</li><li>Support the development of a strong procurement culture across the business</li><li>Promote procurement best practice and act as an advocate for the Procurement team</li><li>Maintain professional and ethical supplier relationships at all times</li><li>Protect commercial confidentiality and ensure activities are carried out in line with company policies and standards</li></ul><p><b>What We're Looking For</b></p><br><ul><li>Experience in procurement, sourcing or category management</li><li>A track record of delivering commercial value and cost savings through sourcing activities</li><li>Experience managing supplier relationships and supporting contract negotiations</li><li>Strong stakeholder management skills with the ability to build trusted relationships across the business</li><li>Excellent communication skills in both English and Arabic</li><li>Strong commercial awareness and the confidence to challenge constructively when appropriate</li><li>Ability to manage multiple priorities and work independently</li><li>Strong influencing and relationship-building skills, including experience working with senior stakeholders</li><li>A proactive approach with excellent organisational and problem-solving skills</li><li>High levels of professionalism, integrity and attention to detail</li><li>Degree-level qualification or equivalent experience desirable</li><li>MCIPS qualification or working towards MCIPS desirable</li></ul><p><b>Why Bupa</b></p><br><p>We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><p>Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.</p><br><br><br><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Finance & Accounting<p>Locations:</p><br>Egypt - Cairo </div>
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<p><b>Job Description:</b></p><br> <p><b>Finance Opex Analyst</b></p><br> <p><b>Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361</b></p><br> <p><b>Full time 40 hours per week</b></p><br> <p><b>We make health happen</b></p><br> <p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br> <p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br> <p><b>How you’ll help us make health happen</b></p><br> <p>As Finance Opex Analyst, you will be responsible for producing high quality MI, robust planning / forecasting, as well as identifying efficiencies that positively impact Bupa’s performance. Working across a broad spectrum of stakeholders, you will build strong relationships and evidence your skills in influencing and workload management.</p><br> <p><b>What you'll be doing</b></p><br> <ul><li>Support Bupa Global Opex Manager in producing robust and informative cost reporting to enhance strategic decision making in the business.</li><li>Working closely with Finance Business Partners and other stakeholders to identify opportunities for maximising spend effectiveness and keeping costs tightly managed.</li><li>Manage central cost centres adopting best in class cost control and preparation of monthly and annual forecasts.</li><li>Managing delivery of specific month-end Opex processes and activities.</li><li>Ensuring that required Management Information is prepared and delivered timely and accurately.</li><li>Taking a proactive approach to modify/develop MI to meet the strategic requirements of the business and continually improve processes.</li><li>Ad hoc analysis as required to provide value-add information and challenge the business.</li></ul> <p><b>Who we’re looking for?</b></p><br> <ul><li>Qualified accountant, or part-qualified with aspiration to qualify</li><li>Proven work experience across Finance, with 3 years experience ideally from a cost management or analytical environment, with focus on reporting of monthly performance, forecasting and planning processes.</li><li>Highly numerate with ability to process financial data quickly, and strong attention to detail.</li><li>Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.</li><li>Fluent in English and Arabic.</li><li>Strong stakeholder management experience, with the ability to build and strengthen relationships.</li><li>Oracle EPM Financials experience highly desirable.</li></ul> <p><b>Why Bupa?</b></p><br> <p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br> <p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.</p><br> <p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.</p><br> <p><b>End Date:</b> August 23, 2026</p><br><p>For further information, and to apply, please visit our website via the “Apply” button below.</p><br><br> </div>
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<p>Job Description:</p><br><p><b>Finance Opex Analyst</b></p><br><p><b>Cairo, District 5 Campus, Building B07, Ain Sokhna Road, New Cairo 11361</b></p><br><p><b>Full time 40 hours per week</b></p><br><p><b>We make health happen</b></p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.</p><br><p>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><b>How you’ll help us make health happen</b></p><br><p>As Finance Opex Analyst, you will be responsible for producing high quality MI, robust planning / forecasting, as well as identifying efficiencies that positively impact Bupa’s performance. Working across a broad spectrum of stakeholders, you will build strong relationships and evidence your skills in influencing and workload management.</p><br><p><b>What you'll be doing</b></p><br><ul><li>Support Bupa Global Opex Manager in producing robust and informative cost reporting to enhance strategic decision making in the business.</li><li>Working closely with Finance Business Partners and other stakeholders to identify opportunities for maximising spend effectiveness and keeping costs tightly managed.</li><li>Manage central cost centres adopting best in class cost control and preparation of monthly and annual forecasts.</li><li>Managing delivery of specific month-end Opex processes and activities.</li><li>Ensuring that required Management Information is prepared and delivered timely and accurately.</li><li>Taking a proactive approach to modify/develop MI to meet the strategic requirements of the business and continually improve processes.</li><li>Ad hoc analysis as required to provide value-add information and challenge the business.</li></ul><p><b>Who we’re looking for?</b></p><br><ul><li>Qualified accountant, or part-qualified with aspiration to qualify</li><li>Proven work experience across Finance, with 3 years experience ideally from a cost management or analytical environment, with focus on reporting of monthly performance, forecasting and planning processes.</li><li>Highly numerate with ability to process financial data quickly, and strong attention to detail.</li><li>Excellent interpersonal, communication and influencing skills with emphasis on achieving results and successful outcomes.</li><li>Fluent in English and Arabic.</li><li>Strong stakeholder management experience, with the ability to build and strengthen relationships.</li><li>Oracle EPM Financials experience highly desirable.</li></ul><p><b>Why Bupa?</b></p><br><p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.</p><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.</p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.</p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Finance & Accounting<p>Locations:</p><br>Egypt - Cairo </div>
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<p>Job Description:</p><br><p><b><u>New Business Specialist (BES) </u></b></p><br><p><b><u>Bupa Egypt, District 5 Campus, Building B07, Ain Sokhna Road, Egypt, New Cairo 11361</u></b></p><br><p><b>Full Time - Fixed Term (Rolling Contract)</b></p><br><p><b>40 hours per week</b></p><br><p><b>Local Egypt Bonus Scheme</b></p><br><p><b>Hybrid Working (1-2 days per week office working)</b></p><br><p><b>Job Grade: A11 /BES for internals </b></p><br><p><b>We make health happen</b> </p><br><p>Bupa Global is the international health insurance division of Bupa. We provide customers who want premium international coverage with products and services to access the healthcare they need anytime, around the world, whether at home or when studying, living, travelling or working abroad.<br> <br>Bupa Global has offices around the world including London and Brighton (UK), Dublin (Europe), Miami (USA), Dubai (UAE, in partnership with OIC), Egypt and Hong Kong (China) as well as regional offices in mainland China, Singapore, the Dominican Republic, Bolivia, Panama, Guatemala and Ecuador.</p><br><p><b><u>Role Overview</u></b></p><br><p>Ensure a seamless onboarding experience for our customers, brokers and group secretaries by swiftly and accurately carrying out comprehensive enrolment services for BUPA Egypt for all new members /groups and individual.</p><br><p><br>Customer contact will be across all communication channels – phone, email.<br>This is a diverse and skilled customer facing role where you will be responsible for resolving all enrolment queries to the customer’s (including brokers and group secretaries) complete satisfaction without the need to refer the customer on.</p><br><p>Your individual performance will be a key contribution to the department achieving all targets for quality, productivity, compliance, and regulation.<br>You will be an enrolment subject matter expert, putting the customer at the centre of everything you do and using your enrolment knowledge to put forward ideas for the continuous improvement of the customer onboarding experience.</p><br><p><b><u>How you’ll help us make health happen</u></b></p><br><ul><li><p>The role holder will take end to end ownership for the resolution of all customer and internal Bupa Egypt enrolment<br>enquiries. Case manage all queries through to resolution.</p><br></li><li><p>The role holder will accurately maintain and update customer records on the customer management system. Ensure that<br>records are accurately updated whenever a customer makes contact.</p><br></li><li><p>The role holder will obtain all missing information for forms that come into the team directly from the customer/broker/group by telephone/email.</p><br></li><li><p>The role holder will be an expert in inputting member/group details into the operating system accurately within agreed quality levels and service level agreements.</p><br></li><li><p>The role holder will be an expert in processing new groups and individuals from the initial referral from the Sales Department in accordance with our Service Standards and customer expectations.</p><br></li><li><p>To be an expert in all business rules and underwriting rules.</p><br></li><li><p>The role holder will liaise closely with other departments and use sources of reference held in Bupa Egypt and other areas</p><br></li><li><p>To ensure that queries are answered correctly and in full providing the customer with the best possible customer service.</p><br></li><li><p>The role holder will be expected to comply with all regulatory and governance requirements including FRA.</p><br></li><li><p>The role holder will be an expert in identifying gaps & flagging any potential risks in line with our risk management framework to ensure appropriate & regular mitigation is in place.</p><br></li><li><p>The role holder will be working within the agreed service levels, turnaround times and quality</p><br></li></ul><p><b><u>What you'll need:</u></b></p><br><ul><li><p>Graduate level with a medical background is desirable</p><br></li><li><p>Knowledge of insurance and work experience within teams in Financial Services organisation or in a health care sector is<br>desirable</p><br></li><li><p>Knowledge of Python/RPA or any relevant background in automation/onboarding is desirable</p><br></li><li><p>Previous Knowledge of FRA rules and requirements in the insurance field is desirable</p><br></li><li><p>Good spoken and written English is essential</p><br></li><li><p>Multilingual skills would be an advantage</p><br></li><li><p>A track record of achieving and exceeding productivity and quality targets in a high performing team environment</p><br></li><li><p>Proven experience of building and delivering strong customer servicing within a contact centre setting, coupled with<br>experience of case managing customer queries thorough to resolution</p><br></li><li><p>Good communicator and negotiator with some experience of corporate level negotiation</p><br></li><li><p>Track record of ‘treating customers fairly’ and delivering compliant services within a regulatory environment is key.</p><br></li><li><p>Resilience and confidence in own and in Bupa’s ability to succeed</p><br></li><li><p>Acts ethically and honestly in all dealing with customers and colleagues building compliance, authenticity and trust.</p><br></li></ul><p><b><u>Why Bupa?</u></b></p><br><p>We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. </p><br><p>We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences. </p><br><p>Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We’re committed to ensuring you’re treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process. </p><br><p>If you require information regarding this role in an alternative format, please email: <u>careers@bupa.com</u> </p><br><p>Time Type:</p><br>Full time<p>Job Area:</p><br>Administration<p>Locations:</p><br>Egypt - Cairo </div>