AccorHotels jobs
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Jobs Found
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met.<br>
Compiles and distributes list of anticipated services and amenities to relevant departments.<br>
Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem.<br>
Ensures that any outstanding requests or problems from the previous day receive priority and are resolved.<br>
Follows up with guests to ensure their requests or problems have been met to their satisfaction.<br>
Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly.<br>
Makes “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.<br>
Writes down any comments, requests, suggestions and complaints received from guests during the day.<br>
Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and emails them to all of the department managers.<br>
Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation.<br>
Works in coordination with all departments and ensures the flow of necessary information.<br>
Follows the VIP procedures and greets VIP guests and bids them farewell.<br>
Walks agency representatives and potential guests around the facility.<br>
Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments.<br>
Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere.<br>
Keeps any items that guests lose in the facility or forget in their room when checking out. Delivers any lost and found to guests still at the hotel or sends them by mail.<br>
Responds to guest inquiry forms and all written suggestions, complaints etc.<br>
Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, calls a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager.<br>
Predicts that all activities and purchased equipment and belongings may create disease for the environment, joins all activities organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings.<br>
Provides minimum consumption of currently used items and equipment (paper, printed out etc.).<br>
Implements necessary warnings and departmental trainings in order to save energy inside the facility. Carries on implementing decisions which were taken for saving energy. Predicts effects of environment and efficiency of energy on purchased equipment.<br>
Implements responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and leads staff.<br>
Carries out all responsibilities related to the quality management systems implemented at the facilities.<br>
Carries out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a bachelor’s degree.</li>
<li>Experience: At least 4 years of experience in the industry.</li>
<li>Foreign language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li>
<li>Courses and training: Prior attendance in seminars and trainings related to the job.</li>
<li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li>
<li>Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong><br>
In one or two sentences, introduce the team, property or office environment in a way that reflects the culture.</p>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>Closely deal with all requests, problems, and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p>
<p>Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p>
<p>Handle guest complaints and find solutions. Report any problems that take time to solve to his or her direct manager and follow up on the matter.</p>
<p>Greet guests that will check in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p>
<p>Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions, and problems, and find solutions to these.</p>
<p>Write down any comments, requests, suggestions, and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p>
<p>Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire, translate them into English, and share them with all of the department managers.</p>
<p>Identify the special days of guests such as birthdays, wedding anniversaries, etc., make the necessary organisation together with the related departments, and monitor the organisation.</p>
<p>Work in coordination with all departments and ensure the flow of necessary information.</p>
<p>Take all special orders from guests such as birthday cakes, flowers, etc., inform the necessary departments, and ensure that the order is delivered to the guest.</p>
<p>Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication, etc. placed by guests are met as soon as possible.</p>
<p>Follow the VIP procedures and greet VIP guests and bid them farewell.</p>
<p>Walk agency representatives and potential guests around the facility.</p>
<p>Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p>
<p>Handle guest requests for the à la carte restaurants and fill out a reservation form for each à la carte restaurant and inform the Food & Beverage Department.</p>
<p>Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager or Supervisor about the atmosphere.</p>
<p>Have detailed knowledge of all physical features of the facility as well as all activities and services offered at the facility.</p>
<p>Support hotel sales. Is authorised to sell charged services.</p>
<p>Take part in the Emergency Response Teams.</p>
<p>Keep any items that guests lose in the facility or forget in their room when checking out. Deliver any lost and found to guests still at the hotel or send them by mail.</p>
<p>Respond to guest inquiry forms and all written suggestions, complaints, etc.</p>
<p>Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p>
<p>Be open to all developments related to the profession. Closely keep track of developments to contribute to finding solutions.</p>
<p>Take part in training programmes and departmental internal communication meetings.</p>
<p>Due to being in direct contact with guests, must always look clean, neat, and fresh.</p>
<p>Predict that all activities and purchased equipment and belongings may impact the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary trainings.</p>
<p>Provide minimum consumption of currently used materials and equipment (paper, printed materials, etc.).</p>
<p>Implement necessary warnings and departmental trainings to save energy inside the facility. Continue implementing decisions taken for saving energy. Predict effects of environment and energy efficiency on purchased equipment.</p>
<p>Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.</p>
<p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p>
<p>Carry out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> At least a bachelor’s degree.</p>
<p><strong>Experience:</strong> At least 2 years of experience in the industry.</p>
<p><strong>Foreign language:</strong> Proficiency in English to communicate with guests and understand professional terminology related to devices and equipment used, and a good command of Arabic, German, French, or Russian.</p>
<p><strong>Courses and training:</strong> Prior attendance in seminars and trainings related to the job.</p>
<p><strong>Computer literacy:</strong> MS Office applications, Front Office programmes (Fidelio, Opera, etc.).</p>
<p><strong>Skills:</strong> Familiar with guest profiles based on experience. Instructs colleagues who are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques, and processes related to the job. Expected to perform jobs that require experience in the field, concern more than one unit or process, and are similar in nature.</p>
<h4>Additional information</h4>
<p><strong>Your team and working environment:</strong></p>
<p>In one or two sentences, introduce the team, property, or office environment in a way that reflects the culture.</p>
<p><strong>Note:</strong> Customization may be included for any specific local or legislative requirements, such as work permits.</p>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.</li>
<li>Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</li>
<li>Ensure clean wares are stored in appropriate areas.</li>
<li>Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine, and troubleshoot dishwasher malfunctions as required.</li>
<li>Work with employees working on all shifts in order to distribute duties.</li>
<li>Actively take part in all operations and ensure that operations are carried out seamlessly.</li>
<li>Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</li>
<li>Assist his/her seniors and assume the full responsibility of the department in their absence.</li>
<li>Control the entry/exit and break hours of employees.</li>
<li>Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary.</li>
<li>Handle requests placed by juniors and, when necessary, report them to his/her seniors.</li>
<li>Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</li>
<li>Take part in the emergency response teams.</li>
<li>Implement necessary warnings and departmental trainings in order to save energy inside the facility.</li>
<li>Implement responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution, and harmful effects to the environment.</li>
<li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a primary school diploma.</li>
<li>Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</li>
<li>Foreign language: Not required.</li>
<li>Courses and training: Prior attendance in trainings in the related field.</li>
<li>Computer literacy: Not required.</li>
<li>Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific, and standard tasks that are generally repetitive.</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Inspect, pull, and stack cleaned items, send soiled items back for re-scrubbing and re-washing.</li>
<li>Ensure water temperature and chemical levels are appropriate to run the dishwashing machine, and complete proper documentation.</li>
<li>Ensure clean wares are stored in appropriate areas.</li>
<li>Clean the dishwashing machine, including removing trash and spraying the inside of the machine, cleaning and unclogging the spray arms and jets, cleaning the outer surfaces of the machine and troubleshoot dishwasher malfunctions as required.</li>
<li>Work with employees working on all shifts in order to distribute duties.</li>
<li>Actively take part in all operations and ensure that operations are carried out seamlessly.</li>
<li>Monitor the buffet preparation equipment and hand them over to the buffet attendant fully functional.</li>
<li>Assist his/her seniors and assume the full responsibility of the department in their absence.</li>
<li>Control the entry/exit and break hours of employees.</li>
<li>Control the washing cycle of the dishwasher to ensure that the proper cycle is used and correct it, if necessary.</li>
<li>Handle requests placed by juniors and, when necessary, report them to his/her seniors.</li>
<li>Control garbage collection and the garbage areas and ensure that the necessary arrangements are made.</li>
<li>Take part in the emergency response teams.</li>
<li>Implement necessary warnings and departmental trainings in order to save energy inside the facility.</li>
<li>Implement responsibilities to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</li>
<li>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a primary school diploma.</li>
<li>Experience: At least 3 years of related work experience or 1 year of work experience in a lower position and experience with applying the main principles and/or different methods.</li>
<li>Foreign language: Not required.</li>
<li>Courses and training: Prior attendance in trainings in the related field.</li>
<li>Computer literacy: Not required.</li>
<li>Skills: Expected to possess advanced level of knowledge of standard work routines and general kitchen rules. Expected to perform simple, specific and standard tasks that are generally repetitive.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals Hotel<br>
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br>
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<ul>
<li>Greet guests upon arrival and departure with a warm and friendly attitude.</li>
<li>Assist with luggage handling, including delivery and storage.</li>
<li>Provide guests with information about hotel facilities, services, and local attractions.</li>
<li>Help arrange transportation, including taxis, shuttles, and car services.</li>
<li>Escort guests to their rooms, ensuring they are settled and comfortable.</li>
<li>Keep the lobby area clean and presentable.</li>
<li>Assist in coordinating special requests and ensuring guest satisfaction.</li>
<li>Work collaboratively with other hotel departments to ensure a seamless guest experience.</li>
<li>Report suspicious people, behaviour, parcels and vehicles to hotel security.</li>
<li>Personalize the interaction in any way and engage with guests as individuals.</li>
<li>Remain up to date and knowledgeable regarding nearby places of interest, promotions and events.</li>
<li>Offer accurate directions with a complimentary map of surrounding area while offering directions.</li>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
</ul>
<h4>Qualifications</h4>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<h4>Leading myself</h4>
<ul>
<li>Positive orientation</li>
<li>Operational decision making</li>
<li>Self-development & management</li>
</ul>
<h4>Leading others</h4>
<ul>
<li>Developing an empowered team</li>
<li>Leading an engaged and diverse team</li>
<li>Communication</li>
</ul>
<h4>Leading the business</h4>
<ul>
<li>Advocating guest passion</li>
<li>Business planning and analysis</li>
<li>Business improvement and change</li>
</ul>
<h4>Experience, certificates, education</h4>
<ul>
<li>Must possess outstanding guest services skills, professional presentation and sophisticated verbal & written communication skills.</li>
<li>Must be guest-oriented, have a vibrant personality, and radiate enthusiasm to assist people.</li>
<li>Proficient in the English language (verbal & written), additional languages are an asset.</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment.</li>
<li>Must be flexible in terms of working hours, and able to work with little or no supervision.</li>
<li>Must have the ability to assess and make decisions based on strong, analytical, problem-solving skills.</li>
<li>Must be computer literate in Microsoft Windows and MS Office suite.</li>
<li>Frequent standing and walking throughout shift.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Portaluna, a Morgans Originals Hotel<br>
Morgans Originals are original hotels with original stories. We stand for vibrancy, intrigue and iconic details, celebrating the feeling of an infinite Friday night, when anything can happen, no matter what day of the week it is. By balancing a refined outlook with the best lifestyle programming, we capture the excitement of being in-the-know -- connecting people to the city, the culture and the moment.<br>
This is an exciting new position within Ennismore’s growing portfolio of lifestyle brands, representing the first Morgans Originals hotel in Egypt.</p>
<h4>Job description</h4>
<ul>
<li>Greet guests warmly upon arrival and ensure a smooth check-in process.</li>
<li>Check guests in and out according to hotel policies, including handling payment and issuing room keys.</li>
<li>Assist with special requests, upgrades, and room assignments based on availability.</li>
<li>Provide guests with information about hotel facilities, amenities, and local attractions.</li>
<li>Handle requests for services such as transportation, wake-up calls, and dining reservations.</li>
<li>Resolve guest complaints or issues promptly and escalate to management when necessary.</li>
<li>Maintain communication with housekeeping, maintenance, and other departments to ensure guest needs are met.</li>
<li>Answer phones and other communications in a professional manner.</li>
<li>Maintain accurate records of charges and payments.</li>
<li>Handle cash, credit card transactions, and provide change or receipts as necessary.</li>
<li>Update guest information in the hotel management system.</li>
<li>Monitor hotel security by ensuring that guests’ identities are verified during check-in.</li>
<li>Ensure that all guest-related safety protocols and procedures are followed.</li>
<li>Upsell hotel services, amenities, and packages to enhance guest satisfaction and revenue.</li>
<li>Maintain open communication with guests, ensuring all questions are answered and concerns addressed.</li>
<li>Conduct courtesy calls to in-house guests and maintain records.</li>
<li>Stay updated on hotel information and local services, including hours of operation, promotions, events, and attractions.</li>
<li>Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li>
</ul>
<h4>Qualifications</h4>
<h4>Abilities, key competencies, skills</h4>
<p>Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.</p>
<p><strong>Leading myself</strong><br>
• Positive orientation<br>
• Operational decision making<br>
• Self-development and management</p>
<p><strong>Leading others</strong><br>
• Developing an empowered team<br>
• Leading an engaged and diverse team<br>
• Communication</p>
<p><strong>Leading the business</strong><br>
• Advocating guest passion<br>
• Business planning and analysis<br>
• Business improvement and change</p>
<h4>Experience, certificates, education</h4>
<ul>
<li>Minimum 2 years experience in a similar capacity within a luxury hospitality environment.</li>
<li>Must possess outstanding guest services skills, professional presentation and sophisticated communication skills.</li>
<li>Proficient in English language (verbal and written); Russian language proficiency is an asset.</li>
<li>Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.</li>
<li>Must be flexible in terms of working hours.</li>
<li>A hospitality diploma is an asset.</li>
<li>Computer literacy in Windows, MS Office Suite, and Opera PMS systems is recommended.</li>
<li>Must have the ability to handle cash effectively and accurately.</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.</p>
<ul>
<li>Lead, mentor, and support the Guest Service team through coaching, performance feedback, and professional development opportunities</li>
<li>Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations</li>
<li>Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures</li>
<li>Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands while controlling labor costs</li>
<li>Monitor team performance and provide constructive feedback to drive continuous improvement and goal achievement</li>
<li>Utilize guest management systems and property management software to track operations, guest preferences, and service metrics</li>
<li>Collaborate transparently with other departments to coordinate guest services and resolve interdepartmental issues</li>
<li>Identify operational challenges and implement innovative solutions to enhance efficiency, guest satisfaction, and team engagement</li>
<li>Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analytical review</li>
<li>Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards</li>
<li>Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Required skills and experience:</strong></p>
<ul>
<li>Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members</li>
<li>Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment</li>
<li>Proven ability to maintain high service levels under pressure while remaining calm and resilient</li>
<li>Advanced problem-solving and conflict resolution abilities with a customer-focused mindset</li>
<li>Proficiency in guest complaint handling and de-escalation techniques</li>
<li>Experience with guest management systems and property management software (PMS)</li>
<li>Strong organizational and time management skills with meticulous attention to detail</li>
<li>Ability to work collaboratively across departments and foster an inclusive team environment</li>
<li>Demonstrated capability to analyze performance metrics and make data-driven decisions</li>
<li>Experience with staff scheduling, resource planning, and budget management</li>
<li>Fluency in both Arabic and English</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>We are seeking an experienced and dynamic spa supervisor to join our hospitality team in Cairo, Egypt. In this pivotal leadership role, you will oversee all spa operations, manage our talented team of therapists, and ensure exceptional guest experiences that align with our luxury brand standards. As spa supervisor, you will combine your passion for wellness with strong operational expertise, driving both guest satisfaction and revenue goals while maintaining the highest standards of professionalism and service excellence.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Oversee daily spa operations, ensuring all standard operating procedures and policies are consistently followed by team members and that the facility maintains peak condition at all times.</li>
<li>Lead, mentor, and motivate the spa therapy team, providing constructive feedback, performance reviews, and professional development opportunities to foster a collaborative and high-performing environment.</li>
<li>Manage inventory of spa products, supplies, and equipment, ensuring adequate stock levels and maintaining accurate records for operational efficiency.</li>
<li>Monitor and drive retail and treatment revenue goals, implementing strategies to maximize profitability while maintaining service quality.</li>
<li>Ensure all spa treatments are performed safely, professionally, and hygienically, conducting quality assurance checks and addressing any concerns with care and urgency.</li>
<li>Communicate guest preferences and special requests to relevant departments, ensuring seamless coordination and personalized service delivery.</li>
<li>Greet and interact with guests and members in a warm, professional manner, addressing inquiries, resolving concerns, and maintaining positive relationships at all times.</li>
<li>Maintain comprehensive guest databases and records, tracking preferences and facilitating ongoing communication to encourage rebooking and loyalty.</li>
<li>Conduct facility tours for prospective spa guests and actively promote all hotel and spa packages, treatments, and seasonal promotions.</li>
<li>Recognize and extend special attention to VIP arrivals, ensuring their experience exceeds expectations.</li>
<li>Coordinate spa treatments with other spa programs and hotel departments, fostering strong internal relationships and operational synergy.</li>
<li>Maintain ambiance standards including lighting, music, and cleanliness across all spa areas, creating a serene and welcoming environment.</li>
<li>Report maintenance requirements, security concerns, and equipment malfunctions promptly to hotel management.</li>
<li>Attend departmental meetings and training sessions, staying current with industry trends and brand standards.</li>
<li>Demonstrate commitment to safety protocols and lead by example, ensuring all team members adhere to health, safety, and sanitation procedures.</li>
<li>Act as a brand ambassador, representing spa values and organizational culture to colleagues, guests, and external stakeholders.</li>
<li>Perform additional duties and responsibilities as assigned to support overall hotel operations.</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Required qualifications:</strong></p>
<ul>
<li>Minimum 3-5 years of professional experience in spa operations, with at least 2 years in a supervisory or leadership capacity.</li>
<li>Government-approved spa therapy certification and current professional licensure.</li>
<li>First aid certification and CPR - basic rescuer certification.</li>
<li>Thorough knowledge of spa and fitness department standard operating procedures and policies.</li>
<li>Extensive knowledge of the hospitality sector, particularly the upper luxury segment.</li>
<li>Demonstrated understanding of brand values, luxury service standards (LQA, Forbes, Accor), and quality assurance protocols.</li>
<li>Strong proficiency in English (oral and written).</li>
<li>Proven ability to manage staff, provide training, and develop team members.</li>
<li>Excellent organizational and time management skills with strong attention to detail.</li>
<li>Advanced interpersonal and communication skills with the ability to interact professionally with guests, members, and colleagues.</li>
<li>Proficiency in inventory management, financial tracking, and revenue optimization.</li>
<li>Knowledge of guest relationship management systems and spa software programs.</li>
<li>Ability to work flexible hours, including evenings and weekends as required by spa operations.</li>
</ul>
<p><strong>Preferred qualifications:</strong></p>
<ul>
<li>University degree in hospitality management, business administration, or related field.</li>
<li>Additional certifications in spa management or wellness industry specializations.</li>
<li>Experience with multiple spa treatment modalities and techniques.</li>
<li>Proficiency in additional languages beyond English.</li>
<li>Proven track record of achieving revenue targets and improving guest satisfaction scores.</li>
<li>Experience with quality assurance audits and compliance monitoring.</li>
<li>Strong problem-solving abilities and conflict resolution skills.</li>
<li>Demonstrated resilience and adaptability in fast-paced, dynamic environments.</li>
<li>Industry network and connections within the wellness and hospitality sector.</li>
</ul>
<h4>Additional information</h4>
<p><strong>Hotel overview:</strong></p>
<p>Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claiming Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.</p>
<p>The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p>
<p><strong>Physical aspects of position (include but are not limited to):</strong></p>
<ul>
<li>Constant standing and walking throughout shift.</li>
<li>Frequent lifting and carrying up to 30 lbs.</li>
<li>Occasional kneeling, pushing, pulling, lifting.</li>
<li>Occasional ascending or descending ladders, stairs, and ramps.</li>
</ul>
<h4>Our commitment to diversity & inclusion</h4>
<p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking an enthusiastic and detail-oriented Commis to join our culinary team in Cairo, Egypt. As a Commis, you will work under the guidance of experienced chefs, supporting the preparation and execution of high-quality dishes while developing your culinary skills in a dynamic kitchen environment. This is an excellent opportunity for someone passionate about food and eager to grow within the culinary profession.</p>
<ul>
<li>Assist senior chefs in the preparation of ingredients, including washing, peeling, chopping, and portioning</li>
<li>Prepare basic dishes and components according to established recipes and culinary standards</li>
<li>Maintain and organize your workstation, ensuring efficient workflow and cleanliness throughout your shift</li>
<li>Support the mise en place process by gathering and arranging all necessary ingredients and equipment</li>
<li>Follow all food safety and sanitation protocols to maintain the highest standards of kitchen hygiene</li>
<li>Contribute to the plating and presentation of dishes, ensuring consistency and visual appeal</li>
<li>Collaborate with kitchen team members to meet service demands and support overall kitchen operations</li>
<li>Monitor food quality and report any concerns to senior staff</li>
<li>Assist with inventory management and stock rotation as needed</li>
<li>Demonstrate flexibility by supporting various kitchen stations and tasks as required</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Culinary training or certification (CAP, diploma, or equivalent qualification in culinary arts)</li>
<li>Knowledge of basic culinary techniques and food preparation methods</li>
<li>Understanding of food safety and sanitation standards</li>
<li>Proficiency with kitchen equipment and basic knife skills</li>
<li>Strong attention to detail and commitment to food quality</li>
<li>Ability to work efficiently in a fast-paced kitchen environment</li>
<li>Excellent organizational and time management skills</li>
<li>Strong teamwork and communication abilities</li>
<li>Physical stamina and ability to stand for extended periods</li>
<li>Willingness to learn, take direction, and continuously develop culinary expertise</li>
<li>Flexibility to adapt to changing kitchen demands and schedules</li>
<li>Passion for food and genuine interest in pursuing a culinary career</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong><br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p><strong>Stewarding attendant</strong></p>
<p>Do you have a heart to serve and love being part of a team? As Stewarding Attendant, you will assist in the execution of memorable Food & Beverage experiences for our guests.</p>
<h4>What is in it for you:</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide</li>
<li>Learning programs through our Academies and the opportunity to earn qualifications while you work</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21</li>
</ul>
<h4>What you will be doing:</h4>
<ul>
<li>Responsible for the cleanliness and sanitizing of all surfaces</li>
<li>Keeping floors and work areas clear of hazards and obstruction</li>
<li>Responsible of the operation of kitchen cleaning equipment</li>
</ul>
<h4>Qualifications</h4>
<p><strong>Your experience and skills include:</strong></p>
<ul>
<li>Organized and a great team player</li>
<li>Passionate about maintaining a clean and safe working environment</li>
<li>Understanding of food safety and hygiene</li>
</ul>
<h4>Additional information</h4>
<p><strong>Our commitment to diversity & inclusion:</strong></p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p>
<h4>Job description</h4>
<p>We are seeking a detail-oriented and efficient presser for our laundry operations in Cairo, Egypt. In this role, you will be responsible for pressing and finishing a variety of garments to the highest quality standards using industrial pressing equipment. You will play a key part in ensuring that all items are processed accurately and delivered on time to meet customer expectations.</p>
<ul>
<li>Operate industrial pressing machines and steam equipment to press garments according to established quality standards</li>
<li>Inspect garments for defects, stains, or damage before and after pressing</li>
<li>Sort and organize garments by type, fabric, and color to ensure proper handling</li>
<li>Apply appropriate pressing techniques based on fabric type and garment construction</li>
<li>Maintain pressing equipment in good working condition and report any malfunctions</li>
<li>Fold and package pressed garments neatly for delivery or storage</li>
<li>Adhere to safety protocols and maintain a clean, organized work station</li>
<li>Meet daily production targets while maintaining consistent quality standards</li>
<li>Communicate with supervisors regarding any quality concerns or equipment issues</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Proven experience as a presser or in a similar laundry/garment finishing role</li>
<li>Proficiency in operating industrial pressing machines and steam equipment</li>
<li>Strong knowledge of different fabric types and appropriate pressing techniques</li>
<li>Ability to identify and address garment defects and quality issues</li>
<li>Excellent attention to detail and commitment to quality workmanship</li>
<li>Strong time management and organizational skills</li>
<li>Physical ability to stand for extended periods and lift moderate weights</li>
<li>Ability to work efficiently in a fast-paced environment</li>
<li>Familiarity with garment care labels and pressing standards</li>
<li>Reliability and punctuality</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p>
<p>What is in it for you:</p>
<ul>
<li>Employee benefit card offering discounted rates at Accor worldwide</li>
<li>Learning programs through our academies</li>
<li>Opportunity to develop your talent and grow within your property and across the world</li>
<li>Ability to make a difference through our corporate social responsibility activities, like Planet 21</li>
</ul>
<p>Why work for Accor?</p>
<p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p>
<p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p>
<h4>Hotel overview</h4>
<p>Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination that claims Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.</p>
<p>The spectacular reception leads the way to 566 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p>
<h4>Physical aspects of position (include but are not limited to):</h4>
<ul>
<li>Constant standing and walking throughout shift</li>
<li>Frequent lifting and carrying up to 30 lbs</li>
<li>Occasional kneeling, pushing, pulling, lifting</li>
<li>Occasional ascending or descending ladders, stairs, and ramps</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We're seeking a talented and motivated Demi Chef de Partie to join our dynamic kitchen team in Cairo, Egypt. In this role, you'll work as a key member of our culinary brigade, supporting the Chef de Partie in executing exceptional dishes while maintaining the highest standards of quality, cleanliness, and efficiency. This is an excellent opportunity to develop your culinary skills in a collaborative, fast-paced environment where your contributions directly impact our guests' dining experience.</p>
<ul>
<li>Maintain your assigned station in a clean, organized, and fully stocked manner at all times, adhering to all food safety and hygiene standards</li>
<li>Prepare dishes according to established recipes and plating standards, ensuring consistency and quality with every service</li>
<li>Receive and inspect daily produce deliveries, verifying quality, weights, and temperatures to meet our standards</li>
<li>Manage food costs effectively by minimizing waste and following portion control guidelines to keep the restaurant aligned with budget objectives</li>
<li>Maintain all working utensils, equipment, and tools in optimal condition, reporting any maintenance issues promptly</li>
<li>Support the Chef de Partie in training and mentoring junior kitchen staff, fostering a collaborative and supportive team environment</li>
<li>Assist with mise en place preparation and station setup before service, ensuring everything is ready for efficient execution</li>
<li>Participate in kitchen closing procedures, including cleaning, sanitizing, and proper storage of ingredients and equipment</li>
<li>Adapt quickly to changing priorities and service demands while maintaining quality and composure under pressure</li>
<li>Contribute innovative ideas for improving kitchen processes, plating presentations, and overall operational efficiency</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Proven experience working in a professional kitchen environment, preferably in a brigade system or fine dining establishment</li>
<li>Strong foundational knowledge of food preparation techniques, knife skills, and culinary fundamentals</li>
<li>Solid understanding of food safety, hygiene standards, and kitchen sanitation practices</li>
<li>Excellent attention to detail with the ability to follow recipes and standards precisely</li>
<li>Demonstrated ability to work efficiently under pressure while maintaining quality and composure during service</li>
<li>Strong organizational and time management skills with the ability to prioritize multiple tasks</li>
<li>Excellent communication and interpersonal skills with a collaborative, team-oriented mindset</li>
<li>Physical stamina and ability to work in a fast-paced, hot kitchen environment for extended periods</li>
<li>Genuine passion for culinary excellence and a commitment to continuous learning and improvement</li>
<li>Positive attitude, reliability, and willingness to support team members and take on additional responsibilities</li>
<li>Flexibility to adapt to changing menu items, techniques, and operational procedures</li>
<li>Culinary training, certification, or formal education in hospitality (preferred but not required; we're eager to train the right candidate)</li>
<li>Food safety certification or willingness to obtain one (preferred)</li>
<li>Ability to work effectively in a multicultural environment and communicate in English</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p>
<h4>Job description</h4>
<p>The Kids Club Manager is responsible for overseeing the daily operations, programming, and team management of the Kids Club. This role ensures that all children’s activities are delivered in a fun, safe, and engaging environment that aligns with the entertainment standards.</p>
<ul>
<li>Oversee the day-to-day operations of the Kids Club, ensuring cleanliness, safety, and adherence to company standards.</li>
<li>Develop, implement, and evaluate a dynamic schedule of age-appropriate activities and themed events.</li>
<li>Manage Kids Club inventory, supplies, and budget under the supervision of the Entertainment Manager.</li>
<li>Recruit, train, and supervise Kids Club team to maintain high service and safety standards.</li>
<li>Deliver exceptional customer service and create memorable experiences for children and families.</li>
<li>Communicate effectively with parents/guardians regarding their children’s participation and well-being.</li>
<li>Handle guest feedback, concerns, and incidents promptly and professionally.</li>
<li>Collaborate with the Entertainment Manager to plan and promote new and creative programs, themed events, and seasonal activities.</li>
<li>Maintain accurate records of incidents, attendance, and staff certifications.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Degree or diploma in hospitality, education, recreation, childcare, or related field.</li>
<li>Minimum 2 years of experience in children’s recreation, childcare, or entertainment management in similar role.</li>
<li>Strong leadership and team management skills.</li>
<li>Excellent communication and interpersonal abilities.</li>
<li>Knowledge of child safety and safeguarding procedures.</li>
<li>Creative, energetic, and passionate about working with children.</li>
<li>Flexibility to work evenings, weekends, and holidays as required.</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences, and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh airport.</p>
<h4>Job description</h4>
<p>1. Maintains up-to-date knowledge of the hotel and services. Supplies information and responds to guest queries.<br>
2. Ensures effective handover is done, gaining information from earlier shift.<br>
3. Forwards all guest complaints or problems to the manager on duty.<br>
4. Ensures that phone calls are answered properly and meet standards.<br>
5. Controls all facility car keys.<br>
6. Maintains the parking spaces and key cabinet and ensures cleanliness is at the highest level.<br>
7. Ensures safe access to the destination.<br>
8. Responsible for the cleanliness, fuel status, and periodic maintenance of the vehicle. Takes care of exterior appearance, uniform, cleaning, and behavior.<br>
9. Maintains personal hygiene and professional appearance daily.<br>
10. Complies with all occupational health and safety rules related to vehicle use and facility. Always wears the seatbelt when driving and ensures occupants wear seat belts without issues.<br>
11. Adheres to legally defined speed limits and takes no actions that would jeopardize the safety of life and property of self and passengers.<br>
12. Establishes friendly and honest relationships with all colleagues.<br>
13. Works to develop the facility's image, focusing on creating customer loyalty and satisfaction.<br>
14. Responsible for energy saving.<br>
15. Respects all privacy issues of the hotel's guests and employees and prevents information leakage.<br>
16. Supports the organization of quality management systems, their implementation and development, and ensures progress within the system.<br>
17. Acts according to published procedures and instructions.<br>
18. Anticipates environmental impacts of all activities and purchased equipment, participates in activities organized to protect biodiversity, shares individual responsibilities to increase environmental knowledge, and attends necessary trainings. Aims to minimize consumption of all materials and equipment currently in use (paper, printed items, etc.).<br>
19. Implements necessary warnings and departmental trainings to save energy within the facility. Carries out decisions taken for energy saving. Evaluates environmental effects and energy efficiency of purchased equipment.<br>
20. Fulfills responsibilities to properly eliminate and collect waste, reduce environmental pollution, and minimize harmful effects.<br>
21. Carries out all responsibilities related to the quality management and food safety management systems implemented at the facility.<br>
22. Performs all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<p><strong>Education:</strong> At least a vocational college diploma.<br>
<strong>Experience:</strong> At least 2 years of related work experience, 3 years driving license.<br>
<strong>Foreign language:</strong> Good command of English and Arabic to communicate well.<br>
<strong>Courses and training:</strong> Not required.<br>
<strong>Computer literacy:</strong> Not required.<br>
<strong>Skills:</strong> Expected to use non-standard, specific tools and devices related to the job that can be learned in a few months. Some jobs require technical knowledge of methods, techniques, and work processes in the related field. Expected to know guest profiles, accommodation details, and have basic knowledge of how to address guests. Expected to perform tasks that are similar in kind and content. Requires awareness of other related processes.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Senior manager in the Food and Beverage Department responsible for all operations related to food and beverages.</li>
<li>Control the food and beverage operations according to the principles determined by Rixos Hotels Egypt management.</li>
<li>Monitor the food and beverage operations in line with the procedures determined by the hotel management, set targets, communicate, and ensure adoption of these targets. Communicate decisions from the general management to subordinate employees, implement, and ensure implementation of these decisions in the best manner.</li>
<li>Manage all business and functions of the F&B Department.</li>
<li>Maximize the department’s profitability through operations.</li>
<li>Manage operations to ensure the highest quality delivery of food and beverage products and service.</li>
<li>Control and analyze the following points:
<ul>
<li>Sales and costs</li>
<li>Display quality and service standards of F&B products</li>
<li>Ensure proper use, protection, and maintenance of departmental utensils</li>
<li>Conduct activities to increase customer satisfaction and enhance service quality</li>
</ul>
</li>
<li>Consolidate business relationships between employees in the department.</li>
<li>Responsible for preparing training programs for the F&B Department and the training of employees in his/her department.</li>
<li>Organize meetings to obtain data and achieve results.</li>
<li>Prepare and offer new menus and beverage lists, taking into account the purchasing power of guests and the region.</li>
<li>Make plans with department managers in order to deliver successful organizations within the hotel.</li>
<li>Attend departmental meetings and the Head Office meeting according to the hotel management calendar.</li>
<li>Update the following areas related to food and beverages according to the hotel’s policies and procedures:
<ul>
<li>Finance, standards, employees and training, outlets, and recreation/entertainment</li>
<li>Conduct promotional activities to increase sales and conduct meetings for banquet organizations</li>
<li>Ensure protection, maintenance, and replacement of materials and utensils</li>
</ul>
</li>
<li>Prepare and monitor monthly and annual F&B departmental budget.</li>
<li>Arrange for minimum and maximum storage of materials and utensils that belong to the F&B Department.</li>
<li>Contribute to preparing the hotel’s income plans and marketing programs.</li>
<li>Research opportunities for professional self-development.</li>
<li>Deliver the income and expenses of the F&B Department in line with the facility’s budget discipline. Develop plans based on data of previous years.</li>
<li>Determine staffing requirements (such as permanent, seasonal, and interns, etc.) for the following year, in line with the budget availability and upon the General Manager’s approval.</li>
<li>Create the necessary motivational environment to ensure and increase productivity and success of current staff and develop necessary arguments to ensure F&B Department employees’ commitment to the facilities.</li>
<li>Ensure order and control of communication, as effective communication will also increase productivity in the F&B Department.</li>
<li>Review the departmental reports, income statements, guest relations reports, technical service reports, and departmental communication logs on a daily basis.</li>
<li>Conduct brainstorming sessions and group work to unleash employees’ talents.</li>
<li>Take part in the Food Safety Team and attend MR meetings.</li>
<li>Predict and assess environmental impacts of all activities and purchased equipment that may harm the environment. Participate in all activities organized to protect biological diversity and share individual responsibilities to increase environmental knowledge and carry out necessary training. Provide for minimum consumption of currently used materials and equipment (paper, printed materials, etc.).</li>
<li>Implement necessary warnings and departmental training to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects of environment and energy efficiency on purchased equipment.</li>
<li>Implement responsibilities to properly eliminate and collect waste, reduce environmental pollution and harmful effects to the environment, and lead staff in these efforts.</li>
<li>Ensure safe handling, storage, and use of chemicals in accordance with laws, controlling and reducing chemical contamination.</li>
<li>Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities.</li>
<li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education/Experience: 4-year bachelor's degree with a minimum of 6 years of related work experience or 2 years work experience in a lower position and experience with applying the main principles and/or different methods.</li>
<li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li>
<li>Courses and training: Requires sufficient theoretical and practical background and attendance in courses and seminars in the related field.</li>
<li>Computer literacy: MS Office applications.</li>
<li>Skills: Good command of systems/legislation in the related field. Expected to offer consulting to other employees when needed. Some roles require practical knowledge of systems/programs/software in the related field. Responsible for carrying out and coordinating complex activities in different fields.</li>
</ul></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p>
<h4>Job description</h4>
<h4>People operations & coordination</h4>
<ul>
<li>Coordinate daily People & Culture administrative activities.</li>
<li>Support implementation of P&C policies, procedures, and initiatives.</li>
<li>Act as a coordination point between departments and the P&C team.</li>
</ul>
<h4>Employee administration & records</h4>
<ul>
<li>Maintain accurate employee files, contracts, and HR documentation.</li>
<li>Prepare letters, certificates, memos, and official correspondence.</li>
<li>Ensure confidentiality and proper document control at all times.</li>
</ul>
<h4>Recruitment & onboarding coordination</h4>
<ul>
<li>Support recruitment processes including screening coordination and interviews.</li>
<li>Coordinate onboarding activities, documentation, ID cards, and inductions.</li>
<li>Ensure timely completion of onboarding checklists.</li>
</ul>
<h4>Employee services & support</h4>
<ul>
<li>Serve as a point of contact for colleague queries and service requests.</li>
<li>Support employee relations activities with professionalism and discretion.</li>
<li>Assist with welfare, accommodation, and benefits coordination as required.</li>
</ul>
<h4>Payroll & attendance support</h4>
<ul>
<li>Assist in monitoring attendance, leave records, and overtime.</li>
<li>Support payroll preparation by providing accurate data to Finance.</li>
<li>Follow up on discrepancies and corrections.</li>
</ul>
<h4>Reporting & compliance</h4>
<ul>
<li>Prepare People & Culture reports such as headcount and attendance.</li>
<li>Support audits, inspections, and compliance documentation.</li>
<li>Ensure P&C activities comply with labor law and hotel standards.</li>
</ul>
<h4>Qualifications</h4>
<h4>Qualifications & experience</h4>
<p>Education: Bachelor’s degree in People & Culture, Business Administration, or related field.</p>
<p>Experience: 2–4 years of experience in People & Culture or HR coordination roles, preferably in hospitality.</p></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p>
<p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p>
<p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El Sheikh, and 9 km from Sharm El Sheikh.</p>
<h4>Job description</h4>
<ul>
<li>Responsible for the recommendation and sales of wines and other beverages to guests and the wine sales off premises.</li>
<li>Offer and promote the digestive trolley. Spoil our guests with a big smile on your face.</li>
<li>Converse with guests in fluent English and be able to entertain with sensible conversation.</li>
<li>Speak at least one other European language.</li>
<li>Work towards target revenue per guest and revenue per month.</li>
<li>Maintain and update wine and all other beverage lists. Ensure wines of critical age get sold. Establish sommelier recommendations.</li>
<li>Check pricing is up to date. Maintain standards as would be expected in a Michelin star rated restaurant.</li>
<li>Train front of house and chefs about wine and wine matching. Make sure all service staff know which wines to recommend to each dish on the menu.</li>
<li>Work with head chef on menu and ingredients which are wine friendly.</li>
<li>Help write the menus in accordance with maître d’.</li>
<li>Carry out wine education classes. Be fully trained in Herzog wines to be able to back up cellar door.</li>
<li>Carry out monthly stock control and inventory. Update continuously all stock forms.</li>
<li>Be in charge of purchasing the wines and creating the wine list based on the chef’s recipes.</li>
<li>The sommelier handles all wine inventory and management.</li>
<li>Train waiters on the wine list and successful pairings.</li>
<li>Discuss wine orders and their subsequent pricing with Therese Herzog.</li>
<li>Make sure wines are returned to suppliers and credits issued for corked and spoiled wines.</li>
<li>Perform normal service duties as assigned by the maître d’. Keep wine cellar (private dining room) of immaculate appearance and order. Make sure new deliveries are stored immediately and update the wine and inventory list.</li>
<li>Responsible for the cigar collection. Know and recommend offerings. Responsible for the handling and maintenance of the cigars and the humidors. Provide cigar service to guests. Train staff. (Liaise with Hans Herzog for cigars.)</li>
<li>Monthly inventory and stock control of cigars.</li>
<li>Assist and replace the maître d’ during their absence including cash up and reconciliation.</li>
<li>Carry out some work with Hans Herzog and assistant winemaker in the vineyard and winery to understand Herzog wines. Liaise regularly about new releases and feedback from guests.</li>
<li>Become a Herzog wine ambassador.</li>
<li>During vintage establish roster for service and chef staff to help with picking and lecture about the grape varieties being picked.</li>
<li>Train cellar door hosts and any helpers. Make sure wines are handled and shared efficiently and without waste between restaurant, bistro, and cellar door.</li>
<li>Visit other cellar doors and wineries and take along all interested staff.</li>
<li>Suggest wine-related items which could be sold in the cellar door and restaurant.</li>
<li>Review all accounting reports before submission to the financial controller or their delegate for approval.</li>
<li>Review purchase requests and purchase orders (verify the limit).</li>
<li>Reconcile the bank accounts on a monthly basis.</li>
<li>Review the food and beverage linen, uniform, glassware, and other inventory.</li>
<li>Analyze the assets and liabilities accounts.</li>
<li>Supervise the finance department personnel as detailed in the organization chart.</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Education: At least a high school or vocational diploma.</li>
<li>Experience: At least 4 years of related work experience following theoretical education.</li>
<li>Foreign language: Sufficient level of English to communicate effectively with guests.</li>
<li>Courses and training: Advanced level of theoretical and practical knowledge.</li>
<li>Computer literacy.</li>
<li>Skills: Have good communication with guests and ability to control staff and handle guest complaints.</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>2.1 Ensure and provide flawless, upscale, professional and high class guest service experiences.</p>
<p>2.2 Analyse guest feedback and provide strategic direction to continuously improve overall rating.</p>
<p>2.3 Create a communication bridge between guests and operational departments.</p>
<p>2.4 Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore.</p>
<p>2.5 Approve the “Through Our Guests’ Eyes” report prepared according to requests, needs and demands placed by guests throughout the day.</p>
<p>2.6 Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.</p>
<p>2.7 Ensure that a Welcome Letter is written and sent to guests staying at the hotel.</p>
<p>2.8 Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.</p>
<p>2.9 Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.</p>
<p>2.10 Conduct an internal communication meeting with the department at least twice every month and record the items discussed.</p>
<p>2.11 Responsible for procuring and protecting the supplies required to manage the office.</p>
<p>2.12 Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.</p>
<p>2.13 Identify the personal expectations and tendencies of guests and work on future concepts accordingly.</p>
<p>2.14 Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.</p>
<p>2.15 Inform the General Manager about any diseases and health problems of guests.</p>
<p>2.16 Prepare the “Monthly Timecard Report” for Guest Relations employees and submit the report to the Personnel Department.</p>
<p>2.17 Prepare the weekly work schedules for Guest Relations employees.</p>
<p>2.18 Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.</p>
<p>2.19 Take part in the Emergency Response Teams and manage and deploy his or her own team.</p>
<p>2.20 Predict that all activities and all equipment and belongings purchased may create disease for the environment, join all activities organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environmental knowledge and carry on necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed out etc.).</p>
<p>2.21 Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</p>
<p>2.22 Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</p>
<p>2.23 Provide safe carrying, storing and use of chemicals in accordance with laws, controlling and reducing chemical contamination.</p>
<p>2.24 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p>
<p>2.25 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p>
<h4>Qualifications</h4>
<li>Education: At least a bachelor’s degree.</li>
<li>Experience: At least 7 years of experience in the industry following theoretical education.</li>
<li>Foreign language: Excellent level of English to communicate with guests and employees.</li>
<li>Courses and training: Prior attendance in seminars and trainings in the related field.</li>
<li>Computer literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li>
<li>Skills: Has excellent command of guest profiles. Trains his or her team and instructs them on how to address guests. Knows, applies and ensures application of all services and product ranges in the related field. Has knowledge of other departments and processes that it affects. Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field. Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></p><p></p>
AccorHotels
Egypt - Egypt
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion!</p>
<p>As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.</p>
<p>By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.</p>
<p>You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!</p>
<p>You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.</p>
<p>Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.</p>
<p>Hospitality is a work of heart.</p>
<p>Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>Assist in managing all food and beverage operations including restaurants, bars, room service, and catering functions.</p>
<p>Supervise, train, and motivate food and beverage staff to deliver exceptional customer service.</p>
<p>Ensure compliance with hygiene and safety regulations, maintain cleanliness and sanitation standards.</p>
<p>Collaborate with the Food & Beverage Manager to develop and implement operational policies, procedures, and budgets.</p>
<p>Monitor inventory levels and control costs by minimizing waste and maximizing profitability.</p>
<p>Handle customer complaints professionally and effectively to ensure positive guest experiences.</p>
<p>Assist in planning and executing special events, promotions, and menus.</p>
<p>Conduct regular staff meetings and training sessions to improve service quality and operational efficiency.</p>
<p>Support the recruitment process and performance evaluations of food and beverage team members.</p>
<p>Maintain good liaison with suppliers to ensure timely procurement of quality products.</p>
<h4>Qualifications</h4>
<ul>
<li>Proven experience in food and beverage management or related hospitality roles.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Excellent organizational and problem-solving abilities.</li>
<li>Knowledge of food safety standards and regulations.</li>
<li>Ability to work under pressure and handle multiple tasks.</li>
<li>Good communication skills in the local language and preferably English.</li>
<li>Flexibility to work shifts, including evenings, weekends, and holidays.</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide.</li>
<li>Learning programs through our Academies.</li>
<li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul></p><p></p>
AccorHotels
Egypt - Cairo
<p><h4>Company description</h4>
<p>Join us at Accor, where life pulses with passion!<br>
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.<br>
By joining us, you will become a Heartist® because hospitality is, first and foremost, a work of heart.<br>
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!<br>
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.<br>
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.<br>
Hospitality is a work of heart.<br>
Join us and become a Heartist®.</p>
<h4>Job description</h4>
<p>Supervise all hotel operations during the assigned shift, including front desk, housekeeping, food and beverage, and maintenance.<br>
Ensure high levels of guest satisfaction by responding promptly and effectively to guest requests, complaints, and emergencies.<br>
Manage staffing levels, delegate tasks, and motivate team members to deliver excellent service.<br>
Monitor adherence to hotel policies, health and safety regulations, and quality standards.<br>
Conduct regular inspections of guest rooms, public areas, and facilities to maintain cleanliness and operational efficiency.<br>
Handle conflict resolution and problem-solving related to guest issues or team concerns.<br>
Liaise with other hotel departments to ensure seamless coordination and communication.<br>
Prepare and maintain shift reports, including incidents, guest feedback, and operational updates.<br>
Support the management team with employee training, scheduling, and performance evaluations as needed.<br>
Ensure financial control measures such as cash handling, billing accuracy, and inventory management are followed.</p>
<h4>Qualifications</h4>
<p><strong>Skills and qualifications:</strong></p>
<ul>
<li>Proven experience in hotel management or a related hospitality role.</li>
<li>Strong leadership and interpersonal skills.</li>
<li>Excellent customer service and communication abilities.</li>
<li>Ability to remain calm and decisive under pressure.</li>
<li>Good organizational and problem-solving skills.</li>
<li>Knowledge of hotel management software is a plus.</li>
<li>Flexibility to work various shifts including nights, weekends, and holidays.</li>
<li>BSC degree in Hospitality Management or relevant experience.</li>
</ul>
<h4>Additional information</h4>
<ul>
<li>Employee benefit card offering discounted rates in Accor worldwide.</li>
<li>Learning programs through our Academies.</li>
<li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul></p><p></p>