وظائف موظف حجز - القاهرة مصر

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<p><h4>Position summary</h4> <p>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set up proper billing accounts according to accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.</p> <p>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span></span><p><span>Stella Stays - Who are we?</span><br></p><br><p><span>At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.</span><br></p><br><p><span>We started in 2019 with a bold vision, and in just a few years, we became leaders in the space, disrupting traditional hospitality with a fresh, forward-thinking approach. Our fully furnished homes across MENA are seamlessly bookable online, ready for instant move-in, and packed with everything from high-speed WiFi to world class amenities. No paperwork, no hassle - just modern, effortless living.</span><br></p><br><p><span>Behind this vision is a team of ambitious, fast moving people who thrive in a high-growth environment. We think big, move fast, and build what’s never been built before - together.</span><br></p><br><p><span>If you’re looking for a place where you can make things happen, grow your career, and be part of something truly game-changing, you’ve found it. Welcome to the future. Welcome to Stella Stays.</span><br></p><br><p><span>At Stella Stays, you will:</span><br></p><br><p><span>We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.</span><br></p><br><p><span>You will be responsible for:</span><br></p><br><ul><li><p><span>Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.</span><br></p><br></li><li><p><span>Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.</span><br></p><br></li><li><p><span>Process bookings and reservations accurately and efficiently within the company's reservation system.</span><br></p><br></li><li><p><span>Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.</span><br></p><br></li><li><p><span>Collaborate with other departments to fulfill customer requests and ensure their satisfaction.</span><br></p><br></li><li><p><span>Resolve any customer complaints or issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Work with the management team to develop and implement customer service strategies and initiatives.</span><br></p><br></li><li><p><span>​Participate in training and development programs to improve job skills and knowledge.</span><br></p><br></li></ul><br><span>Requirements</span><ul><li><p><span>Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.</span><br></p><br></li><li><p><span>Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.</span><br></p><br></li><li><p><span>Strong attention to detail and ability to work accurately in a fast-paced environment.</span><br></p><br></li><li><p><span>Strong organizational and time management skills, with the ability to prioritize tasks effectively.</span><br></p><br></li><li><p><span>Knowledge of reservation management systems and software.</span><br></p><br></li><li><p><span>Ability to work independently as well as part of a team.</span><br></p><br></li><li><p><span>Flexibility to work in shifts, including weekends and holidays.</span><br></p><br></li><li><p><span>Ability to handle customer complaints and resolve issues professionally and in a timely manner.</span><br></p><br></li><li><p><span>Proficiency in Microsoft Office and other relevant software applications.</span><br></p><br></li></ul><p><span>If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you!&nbsp;</span><br></p><br><br> </div>

Company Description Saray Management is an Airbnb Superhost that provides luxury apartments for short and mid-term stays in Egypt. The company focuses on offering guests a home-like experience with a strong emphasis on comfort, privacy, and attentive service. Properties are curated to meet the expectations of travelers seeking high-quality accommodation and reliable hospitality. Saray Management is committed to delivering exceptional guest experiences and maintaining high standards across all listings. Team members are encouraged to contribute to a welcoming, professional environment for guests from around the world. Role Description The OTA Specialist is a full-time, on-site role based in Cairo, Egypt. This role is responsible for managing online travel agency (OTA) listings and Airbnb profiles, including updating property information, pricing, availability, and promotions. The OTA Specialist will monitor booking performance, respond to guest inquiries and messages promptly, and coordinate with the operations team to ensure accurate reservations and smooth check-in/check-out experiences. Daily tasks include analyzing occupancy and market trends, optimizing listings for visibility and conversion, and maintaining consistency of branding and content across all platforms. The role also involves handling guest reviews, resolving issues in a professional manner, and supporting overall guest satisfaction and revenue growth. Qualifications Experience managing listings on OTA platforms (e.g., Airbnb, Booking.com, Expedia) and understanding of online distribution channels. Strong skills in written communication, content creation for listings, and attention to detail when updating property information. Ability to analyze booking data, pricing, and market trends to support revenue optimization and occupancy targets. Customer service skills with the ability to handle guest inquiries, messages, and issues in a timely and professional manner. Proficiency with basic office software and web-based tools; comfort working with multiple dashboards and systems. Organizational and time management skills, with the ability to prioritize tasks in a fast-paced hospitality environment. Fluency in English; proficiency in Arabic or additional languages is an advantage. Previous experience in hospitality, property management, or travel services is preferred. Diploma or degree in Hospitality Management, Business, Marketing, or a related field is beneficial. Willingness to work on-site in Cairo and collaborate closely with operations and guest services teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.<br>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<p><h4>Company Description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p> <h4>Job Description</h4> <p><strong>Reservations Agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> </ul> <h4>Additional Information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Position summary</h4> <p>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions or offerings.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>POSITION SUMMARY Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions/offerings. Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: High school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p><p></p></section>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p><strong>La Compagnie Four Seasons</strong></p> <p>Four Seasons est classé par le magazine Fortune parmi les 100 meilleures compagnies dans lesquelles il fait bon travailler, et ce, chaque année depuis 1998.</p> <p>Avec 135 hôtels dans plus de 50 pays, Four Seasons n’a de cesse d’élever l’expérience client grâce à son innovation constante et des standards de qualité d’excellence.</p> <p>La culture Four Seasons est basée sur notre Règle d’Or, profondément ancrée en chacun de ses collaborateurs. Tous partagent un même objectif afin d’offrir un service exceptionnel à nos clients.</p> <p>Chez Four Seasons, nous croyons qu'il est important de reconnaître un visage familier, d’accueillir et de traiter chaque client et chaque employé comme nous aimerions être traités nous-mêmes.</p> <p>Que vous travailliez avec nous ou que vous séjourniez avec nous, notre mission est de vous offrir des souvenirs qui resteront à jamais dans votre cœur. Nous sommes convaincus de l’importance de connecter de façon naturelle et chaleureuse avec nos clients et nos équipes.</p> <p>Nous sommes fiers de permettre à l'ensemble de nos employés d’être les acteurs de chacune des émotions offertes à nos clients !</p> <p><strong>Four Seasons Hotel George V Paris</strong></p> <p>Le Four Seasons George V se situe à quelques pas seulement des Champs-Élysées, au cœur du célèbre Triangle d'Or de Paris et non loin de l’avenue Montaigne et de ses boutiques de luxe.</p> <p>Plusieurs fois élu meilleur hôtel au monde avec ses 6 étoiles au Guide Michelin, ses 243 chambres et suites et son spa et ses 7 salons privés, nous vous proposons de débuter votre carrière en rejoignant nos équipes et de poursuivre à terme une évolution à l’international.</p> <p>Nous recherchons pour notre établissement parisien un(e) agent de réservations (H/F) expérimenté et qualifié.</p> <p>Le/la candidat(e) doit être titulaire d’une autorisation de travail conforme à la législation française.</p> <p>Un niveau courant de français et d’anglais est requis.</p> <p>Poste basé à Paris.</p> <h4>Profil recherché</h4> <p>L’agent de réservation s’assure de la prise en charge des demandes de réservations effectuées par nos clients.</p> <p>Ces demandes peuvent provenir de différents canaux (téléphone, chat, emails, réservations effectuées par GDS).</p> <p>L’une des responsabilités principales d’un agent de réservation consiste à répondre aux demandes téléphoniques de réservations. En ce sens, l’agent est avant tout un vendeur qui se doit de connaître parfaitement l’hôtel et ses services, les différentes catégories de chambre ou de suites ainsi que ce qui les caractérisent et de concrétiser les demandes.</p> <p>L’un des autres aspects de la fonction d’agent de réservation consiste à faire un suivi administratif des différentes demandes : traiter les correspondances reçues par email ou téléphone, s’assurer du bon suivi des différentes tâches à effectuer lors d’un shift et être informé des dernières mises à jour au sein du service.</p> <p>L’agent de réservation doit faire preuve d’un bon esprit d’équipe, avoir une excellente présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme. Des qualités organisationnelles et une bonne gestion du stress sont également des éléments clés.</p> <h4>Fonctions essentielles</h4> <ul> <li>Savoir vendre nos chambres et mettre en valeur l’hôtel en général tout en faisant preuve de rigueur et d’organisation.</li> <li>Savoir anticiper les besoins des clients.</li> <li>Répondre aux appels téléphoniques et optimiser la vente de nos chambres et suites.</li> <li>Faire preuve de gentillesse, de rigueur et d’esprit d’équipe.</li> <li>Avoir une bonne connaissance de l’hôtel, des différents points de ventes et services, des chambres et suites que nous proposons.</li> <li>Enregistrer les réservations, les confirmer et faire un suivi par rapport au paiement.</li> <li>Mettre à jour les réservations enregistrées dans Opéra dans les dernières 24 heures effectuées par nos partenaires.</li> <li>Traiter les traces et commentaires client permettant de s’assurer du bon suivi afin de préparer le séjour de nos clients.</li> <li>Faire le suivi des no shows (annulations).</li> <li>Effectuer le contrôle de l’ensemble des réservations 3 jours précédant l’arrivée des clients.</li> </ul> <h4>Fonctions secondaires :</h4> <ul> <li>Respecter l’ensemble des dispositions applicables aux employés : procédure.</li> <li>S’assurer que le bureau soit en ordre et propre.</li> <li>Former les nouveaux agents.</li> <li>Savoir résoudre des problèmes individuellement et prendre des initiatives à bon escient.</li> </ul> <h4>Ce que nous offrons</h4> <ul> <li>Excellentes conditions de travail et de rémunération.</li> <li>Nuitées offertes et à tarif préférentiel en fonction de l’ancienneté avec une réduction de 50% sur l’offre boisson et restauration.</li> <li>Nombreuses offres de formation et de développement.</li> <li>Possibilité d’évolution au sein de la compagnie.</li> <li>Mutuelle avantageuse.</li> <li>13ème mois.</li> <li>Intéressement et participation.</li> <li>Restaurant du personnel.</li> <li>Service de lingerie.</li> </ul> <p>À noter qu'en raison du grand nombre de candidatures que nous recevons, seuls les profils retenus pour le poste seront contactés pour commencer un processus d’entretiens.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.<br>Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 2 years of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. <br>JW Marriott&nbsp;is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>Classical grandeur in the heart of Cairo. Flanked by zoological gardens and the western bank of the Nile, our address in Giza’s prestigious First Mall complex puts you in the centre of it all. Catch a glimpse of the river or the Great Pyramids from your room as you head out to explore the ancient wonders, or spend the day by the pool, indulging in an aromatic massage once reserved for Egyptian royalty. Or opt for shopping in the high-end boutiques at the First Mall or experience the best of gastronomy aboard our First Nile Boat, offering panoramic Nile views and brilliant international cuisine.<br><br><p><b><span>About Four Seasons Hotels and Resorts</span></b></p><br><br><p><span>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. </span>Our family members are masters of their crafts who believe in treating others as we would have them treat us.</p><br><br><br><p><span>The <b>Four Seasons Hotel Cairo at The First Residence</b> is looking for<b> Reservations Agent</b></span> <span>who shares a passion for excellence and who infuse enthusiasm into everything they do. </span></p><br><br><br><p><b><span>Main Responsibilities:</span></b></p><br><br><ul><li>Sell the Hotel and provide information to prospective guests, capture sales from the incoming calls and coordinate details of each reservation.</li><li>Achieve the optimum level of guest satisfaction and departmental profitability.</li><li>To have an in-depth knowledge and understanding of the operation of the business ensuring the ability to provide a thorough response to guest enquiries.</li><li>To deal efficiently and politely with all telephone, email, internet and ‘in person’ enquiries</li><li>To ensure that all reservations are recorded following established procedures with full and clear information and that they are inputted accurately and promptly onto the system.</li><li>To exercise effective listening to capture relevant information and provide a premium experience for the guest</li></ul><br><p><b><span>This Position Requires Candidates That:</span></b></p><br><br><ul><li>Previous Reservations and/or Front Office and High-Volume Call Center</li><li>Have English language proficiency.</li><li>Preferred to have bachelor’s degree in hospitality/ business administration.</li></ul><br><p><b><span>Join Us and Enjoy…</span></b></p><br><br><ul><li><span>Be part of a cohesive team with a singular focus on creating the best possible guest experience.</span></li><li><span>Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons.</span></li><li><span>Have career growth opportunities both within Four Seasons Hotel Cairo at the First Residence and worldwide with our company.</span></li><li><span>Excellent training and development opportunities.</span></li><li><span>Complimentary stays at Four Seasons properties (based on availability)&nbsp;with discounted meals.</span></li><li><span>Employee service awards.</span></li></ul><br><p><b><span>Schedule &amp; Hours</span></b></p><br><br><p><span>Full–time job with 44 working hours a week. For Line Employees</span></p><br><br><br><br><br><br><br> </div>

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p><strong>La Compagnie Four Seasons</strong></p> <p>Four Seasons est classé par le magazine Fortune parmi les 100 meilleures compagnies dans lesquelles il fait bon travailler, et ce, chaque année depuis 1998.</p> <p>Avec 135 hôtels dans plus de 50 pays, Four Seasons n’a de cesse d’élever l’expérience client grâce à son innovation constante et des standards de qualité d’excellence.</p> <p>La culture Four Seasons est basée sur notre Règle d’Or, profondément ancrée en chacun de ses collaborateurs. Tous partagent un même objectif afin d’offrir un service exceptionnel à nos clients.</p> <p>Chez Four Seasons, nous croyons qu'il est important de reconnaître un visage familier, d’accueillir et de traiter chaque client et chaque employé comme nous aimerions être traités nous-mêmes.</p> <p>Que vous travailliez avec nous ou que vous séjourniez avec nous, notre mission est de vous offrir des souvenirs qui resteront à jamais dans votre cœur. Nous sommes convaincus de l’importance de connecter de façon naturelle et chaleureuse avec nos clients et nos équipes.</p> <p>Nous sommes fiers de permettre à l'ensemble de nos employés d’être les acteurs de chacune des émotions offertes à nos clients !</p> <p><strong>Four Seasons Hotel George V Paris</strong></p> <p>Le Four Seasons George V se situe à quelques pas seulement des Champs-Élysées, au cœur du célèbre Triangle d'Or de Paris et non loin de l’avenue Montaigne et de ses boutiques de luxe.</p> <p>Plusieurs fois élu meilleur hôtel au monde avec ses 6 étoiles au Guide Michelin, ses 243 chambres et suites et son spa et ses 7 salons privés, nous vous proposons de débuter votre carrière en rejoignant nos équipes et de poursuivre à terme une évolution à l’international.</p> <p>Nous recherchons pour notre établissement parisien un(e) agent de réservations (H/F) expérimenté et qualifié.</p> <p>Le/la candidat(e) doit être titulaire d’une autorisation de travail conforme à la législation française.</p> <p>Un niveau courant de français et d’anglais est requis.</p> <p>Poste basé à Paris.</p> <h4>Profil recherché</h4> <p>L’agent de réservation s’assure de la prise en charge des demandes de réservations effectuées par nos clients.</p> <p>Ces demandes peuvent provenir de différents canaux (téléphone, chat, emails, réservations effectuées par GDS).</p> <p>L’une des responsabilités principales d’un agent de réservation consiste à répondre aux demandes téléphoniques de réservations. En ce sens, l’agent est avant tout un vendeur qui se doit de connaître parfaitement l’hôtel et ses services, les différentes catégories de chambre ou de suites ainsi que ce qui les caractérisent et de concrétiser les demandes.</p> <p>L’un des autres aspects de la fonction d’agent de réservation consiste à faire un suivi administratif des différentes demandes : traiter les correspondances reçues par email ou téléphone, s’assurer du bon suivi des différentes tâches à effectuer lors d’un shift et être informé des dernières mises à jour au sein du service.</p> <p>L’agent de réservation doit faire preuve d’un bon esprit d’équipe, avoir une excellente présentation, avoir une bonne élocution et de bonnes compétences relationnelles pour correspondre aux attentes d’une clientèle haut de gamme. Des qualités organisationnelles et une bonne gestion du stress sont également des éléments clés.</p> <h4>Fonctions essentielles</h4> <ul> <li>Savoir vendre nos chambres et mettre en valeur l’hôtel en général tout en faisant preuve de rigueur et d’organisation.</li> <li>Savoir anticiper les besoins des clients.</li> <li>Répondre aux appels téléphoniques et optimiser la vente de nos chambres et suites.</li> <li>Faire preuve de gentillesse, de rigueur et d’esprit d’équipe.</li> <li>Avoir une bonne connaissance de l’hôtel, des différents points de ventes et services, des chambres et suites que nous proposons.</li> <li>Enregistrer les réservations, les confirmer et faire un suivi par rapport au paiement.</li> <li>Mettre à jour les réservations enregistrées dans Opéra dans les dernières 24 heures effectuées par nos partenaires.</li> <li>Traiter les traces et commentaires client permettant de s’assurer du bon suivi afin de préparer le séjour de nos clients.</li> <li>Faire le suivi des no shows (annulations).</li> <li>Effectuer le contrôle de l’ensemble des réservations 3 jours précédant l’arrivée des clients.</li> </ul> <h4>Fonctions secondaires :</h4> <ul> <li>Respecter l’ensemble des dispositions applicables aux employés : procédure.</li> <li>S’assurer que le bureau soit en ordre et propre.</li> <li>Former les nouveaux agents.</li> <li>Savoir résoudre des problèmes individuellement et prendre des initiatives à bon escient.</li> </ul> <h4>Ce que nous offrons</h4> <ul> <li>Excellentes conditions de travail et de rémunération.</li> <li>Nuitées offertes et à tarif préférentiel en fonction de l’ancienneté avec une réduction de 50% sur l’offre boisson et restauration.</li> <li>Nombreuses offres de formation et de développement.</li> <li>Possibilité d’évolution au sein de la compagnie.</li> <li>Mutuelle avantageuse.</li> <li>13ème mois.</li> <li>Intéressement et participation.</li> <li>Restaurant du personnel.</li> <li>Service de lingerie.</li> </ul> <p>À noter qu'en raison du grand nombre de candidatures que nous recevons, seuls les profils retenus pour le poste seront contactés pour commencer un processus d’entretiens.</p></p><p></p>

Job OverviewWe are looking for a professional, customer-focused Customer Service Agent to join our travel team. The ideal candidate will be responsible for assisting clients throughout their travel journey, handling inquiries and bookings, resolving issues, and ensuring a smooth and positive customer experience.Key Responsibilities* Respond to customer inquiries through phone calls, WhatsApp, email, and social media.* Provide accurate information about flights, hotels, transfers, tours, visas, and travel packages.* Assist customers with new bookings, amendments, cancellations, and general travel requests.* Follow up with clients before, during, and after their trips.* Coordinate with airlines, hotels, DMCs, suppliers, and internal departments when required.* Handle customer complaints and resolve issues professionally and efficiently.* Keep customers updated regarding booking confirmations, changes, delays, or other travel-related information.* Maintain accurate customer and booking records.* Follow up on pending inquiries and ensure timely responses.* Escalate complex issues to the relevant department or manager when necessary.* Ensure all communication reflects the company’s professional standards and brand image.* Identify opportunities to recommend additional services or suitable travel options when relevant.Requirements* 1–3 years of experience in customer service, preferably within a travel agency or tourism company.* Good knowledge of travel products, flights, hotels, and basic booking procedures.* Excellent communication and interpersonal skills.* Fluent in English and Arabic; additional languages are a plus.* Strong problem-solving and complaint-handling skills.* Ability to multitask and work under pressure.* Good organizational and follow-up skills.* Proficiency in Microsoft Office and customer communication platforms.* Professional, friendly, and customer-oriented attitude.* Flexibility to work according to travel-industry schedules when required.Preferred Qualifications* Previous experience with Amadeus, Sabre, Galileo, or other travel booking systems is a plus.* Experience handling VIP or international clients is an advantage.* Knowledge of outbound travel, inbound tourism, Umrah/Hajj, or visa services is a plus.<p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning only</li><li>Benefits: Meals</li></ul>

Coralon Travel is Hiring – Aviation Operations ExecutiveCoralon Travel is looking for an experienced Aviation Operations Executive to join our Cairo team and manage the aviation side of our international group operations.The role will initially focus heavily on our Air Cairo Italy–Egypt programme, including weekly flight allotments, group bookings, passenger lists, ticketing coordination, payments and operational follow-up with the airline.Key Responsibilities* Manage and monitor weekly airline seat allotments and release deadlines.* Coordinate directly with airlines regarding group bookings, confirmations and additional seat requests.* Maintain accurate records of confirmed, released and available seats for every departure.* Prepare and submit passenger name lists and required passenger information within airline deadlines.* Coordinate ticket issuance and ensure all bookings are correctly reflected in the airline system.* Monitor payment and ticketing deadlines closely with Coralon’s accounting and operations teams.* Handle name changes, corrections and other booking amendments with the airline.* Follow up on schedule changes, delays, cancellations and passenger reprotection.* Coordinate closely with our overseas tour-operator partners regarding flight operations.* Produce regular aviation reports showing bookings, remaining allotment, releases, deadlines and upcoming payments.* Maintain organized documentation and correspondence for all airline operations.Requirements* Previous experience in aviation, airline reservations, tour-operator aviation departments or group travel operations.* Strong experience dealing directly with airlines and group bookings.* Good knowledge of Amadeus or another GDS is strongly preferred.* Very strong attention to detail — especially with passenger names, dates, seat numbers and deadlines.* Excellent organizational and follow-up skills.* Good spoken and written English.* Ability to work confidently under time-sensitive operational deadlines.* Experience with charter flights, seat blocks or airline allotments would be a major advantage.<p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 1</li><li>Shift System: Morning only</li><li>Benefits: Meals</li></ul>

<p>Required Tasks:</p> <ul> <li>Manage large volumes of incoming and outgoing calls in a timely manner.</li> <li>Follow call scripts and customized instructions.</li> <li>Identify customer needs, clarify information, and provide solutions or available alternatives.</li> <li>Schedule installation appointments for company products.</li> <li>Schedule maintenance appointments for company products.</li> <li>Build sustainable customer relationships by collecting additional data such as (email, another phone number).</li> <li>Maintain records of all conversations in our call center database in a clear manner.</li> <li>Attend ongoing training sessions to improve service and performance levels.</li> <li>Follow up on procedures to achieve the goals of the customer service department.</li> </ul> <p><strong>Additional Details</strong></p><ul><li>Number of Vacancies: 4</li><li>Shift System: Morning only</li><li>Benefits: Health insurance, social security, overtime</li></ul>

A secretary is required for a legal institution in downtown; prior experience preferred. Salary according to experience. Tasks and duties: 1- Welcoming clients to the office and hosting them. 2- Booking, following up, and organizing appointments. 3- Administrative work in the office. Preference for housing near downtown. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 1</li><li>Shift system: Morning and evening</li><li>Benefits: Overtime</li></ul>