Active Directory Jobs - Giza Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Infrastructure Systems Engineer to provide advanced (L3) operational support for Office IT infrastructure services. This role focuses on ensuring high availability, stability, and performance of enterprise platforms including Active Directory, Office 365, and Windows Server environments. The role requires strong independent judgement, deep technical expertise, and end-to-end ownership of supported services while contributing to continuous improvement and service excellence.</p><p>Provide third-line (L3) support and escalation management for Office IT infrastructure services. Own and manage backend infrastructure platforms, ensuring agreed availability and performance levels. Perform daily system health checks and proactively resolve infrastructure issues. Diagnose and resolve complex incidents and service requests within defined SLAs. Manage and participate in crisis situations, following established escalation and incident management processes. Collaborate with vendors, internal teams, and technical leadership to restore and improve services. Conduct performance, capacity, and configuration analysis for infrastructure systems. Support service improvement initiatives and contribute to operational readiness for future projects. Act as a technical mentor to L1 and L2 support colleagues, including participation in knowledge-sharing and onboarding activities. Maintain clear communication with stakeholders, including technical leads and cross-functional teams.</p><p>An individual with a Bachelor s degree in Engineering or Computer Science. Someone with 4 6 years of professional experience in IT infrastructure or systems support within large-scale environments. Proficient in Microsoft Office 365 services, Active Directory, ADFS, AD Connect, and licence management. Experienced in Windows Server (2016/2019), Microsoft SQL, and infrastructure troubleshooting. Skilled in PowerShell scripting for automation and operational efficiency. Knowledgeable in ITIL-based service management, with ITIL Foundation certification. Comfortable working in multicultural, globally distributed teams. A clear and confident communicator with strong written and spoken English skills. Customer-focused, accountable, and collaborative in approach, with a strong sense of ownership</p><p>Exposure to complex, enterprise-scale IT infrastructure environments. Opportunities to work with global stakeholders across Vodafone Group. A role with meaningful impact on service availability and customer experience. Continuous learning through operational challenges, service improvement initiatives, and technical mentoring.</p><p>Advanced enterprise infrastructure operations and service ownership. Crisis and incident management in high-impact production environments. Cross-functional collaboration within a global technology organisation. Enhanced automation and scripting capabilities for infrastructure efficiency.</p><p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>An individual with a Bachelor s degree in Engineering or Computer Science. Someone with 4 6 years of professional experience in IT infrastructure or systems support within large-scale environments. Proficient in Microsoft Office 365 services, Active Directory, ADFS, AD Connect, and licence management. Experienced in Windows Server (2016/2019), Microsoft SQL, and infrastructure troubleshooting. Skilled in PowerShell scripting for automation and operational efficiency. Knowledgeable in ITIL-based service management, with ITIL Foundation certification. Comfortable working in multicultural, globally distributed teams. A clear and confident communicator with strong written and spoken English skills. Customer-focused, accountable, and collaborative in approach, with a strong sense of ownership</p><p></p></section>

<p>We are seeking a <strong>Senior Infrastructure Engineer</strong> with a strong focus on <strong>enterprise systems and Microsoft-based environments</strong>. The role is primarily responsible for managing and optimizing <strong>servers, storage, virtualization, and core infrastructure services</strong>.</p><p>The ideal candidate will have solid hands-on experience in <strong>on-premise and hybrid Microsoft ecosystems</strong>, with <strong>working knowledge of networking and security components</strong> to support cross-functional operations when required</p><p></p><p><strong>1. Infrastructure &amp; Virtualization (Primary Focus)</strong></p><ul><li><p>Design, implement, and maintain <strong>virtualized environments</strong> using VMware (vSphere, ESXi, vCenter).</p></li><li><p>Manage <strong>server infrastructure</strong> (physical and virtual), including capacity planning and performance tuning.</p></li><li><p>Administer <strong>enterprise storage systems</strong> and backup solutions.</p></li><li><p>Implement and maintain <strong>high availability and disaster recovery</strong> strategies.</p></li></ul><p><strong>2. Microsoft Systems Administration (Core Responsibility)</strong></p><ul><li><p>Manage and support:</p><ul><li><p><strong>Windows Server environments</strong></p></li><li><p><strong>Active Directory &amp; Group Policy</strong></p></li><li><p><strong>Microsoft Exchange (on-prem / hybrid)</strong></p></li><li><p><strong>Microsoft SCCM / Endpoint Management</strong></p></li></ul></li><li><p>Administer and support <strong>Microsoft 365 (Office 365, Teams, Exchange Online)</strong>.</p></li></ul><ul><li><p>Support <strong>hybrid integration</strong> between on-premise infrastructure and cloud services (Azure AD, synchronization, identity management).</p></li></ul><p><strong>3. Cloud &amp; Modern Workplace</strong></p><ul><li><p>Support and manage <strong>Microsoft 365 services</strong> (Teams, SharePoint, Exchange Online).</p></li><li><p>Assist in <strong>Azure-based workloads</strong> and hybrid infrastructure setups.</p></li><li><p>Participate in cloud migration and optimization initiatives.</p></li></ul><p><strong>4. Networking &amp; Security (Supporting Role – Not Primary)</strong></p><ul><li><p>Perform basic configuration and troubleshooting for:</p><ul><li><p>Firewalls</p></li><li><p>Switches</p></li><li><p>Wireless controllers</p></li></ul></li><li><p>Understand and support:</p><ul><li><p>VLANs, VPNs, DNS, DHCP</p></li></ul></li><li><p>Coordinate with security/network teams on:</p><ul><li><p>Patch management</p></li><li><p>Endpoint protection</p></li><li><p>Basic security hardening</p></li></ul></li></ul><p><strong>5. Monitoring, Automation &amp; Operations</strong></p><ul><li><p>Implement and maintain <strong>monitoring and alerting systems</strong>.</p></li><li><p>Automate routine administrative tasks using <strong>PowerShell (preferred)</strong>.</p></li><li><p>Ensure systems availability, reliability, and performance.</p></li></ul><p><strong>6.Support &amp; Documentation</strong></p><ul><li><p>Provide <strong>Level 2/3 support</strong> for infrastructure-related issues.</p></li><li><p>Maintain clear documentation:</p><ul><li><p>System configurations</p></li><li><p>Architecture diagrams</p></li><li><p>Operational procedures</p></li></ul></li><li><p>Collaborate with internal teams and vendors.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Strong hands-on experience in:</p><ul><li><p>VMware (vSphere, ESXi, vCenter)</p></li><li><p>Windows Server &amp; Active Directory</p></li><li><p>Microsoft 365 (Exchange Online, Teams)</p></li><li><p>SCCM / Endpoint Management</p></li></ul></li><li><p>Good working knowledge of:</p><ul><li><p>Networking fundamentals (TCP/IP, VLANs, DNS, DHCP)</p></li><li><p>Basic firewall and switching operations</p></li></ul></li><li><p>Exposure to:</p><ul><li><p>Microsoft Azure (preferred)</p></li><li><p>Backup and disaster recovery solutions</p></li></ul></li><li><p>Scripting experience:</p><ul><li><p>PowerShell is highly preferred</p></li></ul></li><li><p>Bachelor’s degree in Computer Science, IT, or related field</p></li></ul><p></p>

<ul><li><strong>❖ IT Infrastructure &amp; Network Management</strong></li><li>&nbsp;Manage and maintain all IT infrastructure, including servers, storage systems, firewalls, switches, routers, and network devices.</li><li>&nbsp;Ensure stable and secure WAN/LAN connectivity between Head Office and Cement Plant.</li><li>&nbsp;Monitor network performance and troubleshoot connectivity or communication issues.</li><li>&nbsp;Coordinate internet leased lines, MPLS, VPN, and communication services with telecom providers.</li><li>&nbsp;Ensure high availability and reliability of all IT systems and infrastructure.</li><li>&nbsp;Plan and execute infrastructure upgrades, expansions, and preventive maintenance.</li><li>&nbsp;Administer Windows Server environments (Active Directory, DNS, DHCP, Group Policies).<br><strong>❖ System Administration &amp; Security</strong></li><li>&nbsp;Administer Windows/Linux servers, Active Directory, email systems, backup systems, and virtualization platforms.</li><li>&nbsp;Manage user accounts, permissions, and access controls.</li><li>&nbsp;Ensure proper backup, disaster recovery, and business continuity procedures are implemented and tested.</li><li>&nbsp;Monitor system performance and implement optimization actions.</li><li>&nbsp;Support segregation between IT and production/OT networks where applicable.<br><strong>❖ Cybersecurity &amp; Data Protection</strong></li><li>&nbsp;Implement and maintain cybersecurity policies, endpoint protection, antivirus systems, and firewall configurations.</li><li>&nbsp;Monitor IT security risks and respond to cybersecurity incidents.</li><li>&nbsp;Ensure protection of company data, systems, and communications.</li><li>&nbsp;Conduct periodic security assessments and vulnerability checks.</li><li>&nbsp;Ensure compliance with company IT policies and cybersecurity standards.<br><strong>❖ IT Support &amp; Operations</strong></li><li>&nbsp;Supervise IT support activities for Head Office and Plant users.</li><li>&nbsp;Ensure timely resolution of hardware, software, and network issues.</li><li>&nbsp;Support ERP systems, industrial applications, attendance systems, CCTV, IP telephony, and related operational technologies.</li><li>&nbsp;Coordinate with departments to identify and fulfill IT requirements.</li><li>&nbsp;Maintain IT asset inventory and software licensing records.<br><strong>❖ Vendor &amp; Project Management</strong></li><li>&nbsp;Coordinate with external vendors, service providers, and contractors.</li><li>&nbsp;Evaluate IT solutions, hardware, and software suppliers.</li><li>&nbsp;Lead IT-related projects including network expansion, infrastructure upgrades, and system implementations.</li><li>&nbsp;Monitor vendor performance and service level agreements (SLAs).<br><strong>❖ Team Leadership</strong></li><li>&nbsp;Supervise and guide IT team members and technicians.</li><li>&nbsp;Assign tasks, monitor performance, and provide technical support and coaching.</li><li>&nbsp;Ensure adherence to company policies, procedures, and safety requirements.<br><strong>❖ Documentation &amp; Reporting</strong></li><li>Maintain updated documentation for IT infrastructure, network diagrams, configurations, and procedures.</li><li>&nbsp;Prepare periodic reports related to system performance, incidents, cybersecurity, and project status.</li><li>&nbsp;Develop and update IT policies and standard operating procedures.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span >About this Role</span></p><p>We are seeking an experienced Infrastructure System Engineer to manage and optimise Active Directory and Entra ID services within a large-scale enterprise environment. This role focuses on ensuring service reliability, resolving complex technical issues through root cause analysis, supporting project delivery, and driving continuous service improvements while collaborating with cross-functional teams and stakeholders.</p><p>What you ll do</p><ul><li>Manage and oversee Office IT infrastructure services, particularly Active Directory and Entra ID environments.</li><li>Coordinate, assess, and implement change requests to ensure service stability and continuous improvement.</li><li>Investigate incidents, perform root cause analysis (RCA), and provide long-term solutions.</li><li>Act as a technical escalation point for service desks and specialist teams.</li><li>Monitor service performance, availability, and quality against agreed standards.</li><li>Contribute to project planning and execution, providing operational and technical assessments.</li><li>Develop scripts and automation solutions to enhance efficiency and reduce manual work.</li><li>Maintain and update technical documentation, operational guides, and user instructions.</li><li>Support capacity planning and reporting to ensure future scalability.</li><li>Drive Continuous Service Improvement (CSI) initiatives and support service review meetings.</li></ul><p>Who you are</p><ul><li>Degree in Engineering, Computer Science, or a related field.</li><li>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</li><li>Strong knowledge of Azure administration and Active Directory environments.</li><li>Experience in Windows Server environments and system integration.</li><li>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</li><li>Familiarity with user lifecycle management and provisioning processes.</li><li>Understanding of ITIL practices and Agile methodologies.</li><li>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</li><li>Effective communication and collaboration skills with the ability to engage stakeholders.</li><li>Ability to work in complex, high-availability environments with a focus on service quality.</li></ul><p>Not a perfect fit?</p><p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p>What's in it for you</p><ul><li>Opportunity to work within a global technology environment supporting critical infrastructure services.</li><li>Exposure to large-scale enterprise systems and modern identity technologies.</li><li>A collaborative and supportive team culture focused on continuous improvement.</li><li>Involvement in strategic projects and transformation initiatives.</li><li>Professional growth through hands-on experience with cutting-edge tools and platforms.</li></ul><p>What skills you will learn</p><ul><li>Advanced identity and access management using Entra ID and modern authentication technologies.</li><li>Automation and scripting techniques to optimise infrastructure operations.</li><li>Service management practices aligned with ITIL frameworks.</li><li>Stakeholder engagement and cross-functional collaboration in a global environment.</li><li>Performance monitoring, reporting, and continuous service improvement methodologies.</li></ul><p>VOIS Equal Opportunity Employer Commitment</p><p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Degree in Engineering, Computer Science, or a related field.</p><p>Proven experience working with Entra ID, including SSO integrations, conditional access, MFA, and modern authentication protocols.</p><p>Strong knowledge of Azure administration and Active Directory environments.</p><p>Experience in Windows Server environments and system integration.</p><p>Hands-on experience with PowerShell scripting and data reporting tools such as Power BI.</p><p>Familiarity with user lifecycle management and provisioning processes.</p><p>Understanding of ITIL practices and Agile methodologies.</p><p>Strong analytical and problem-solving capabilities with a structured approach to troubleshooting.</p><p>Effective communication and collaboration skills with the ability to engage stakeholders.</p><p>Ability to work in complex, high-availability environments with a focus on service quality.</p><p></p></section>

<h2>Position Overview</h2><p>The IT Infrastructure &amp; Support Administrator is responsible for the health, performance, and security of Gemma's network, hardware systems, and software applications. This hybrid role combines proactive network and systems administration with responsive end-user technical support — maximizing uptime for critical infrastructure while delivering excellent support to both on-site and remote employees.</p><p>&nbsp;</p><h2>Key Responsibilities</h2><p><strong>Infrastructure &amp; Network Administration</strong></p><ul><li>Administer, monitor, and maintain the corporate network — LAN/WAN, switches, routers, firewalls, wireless, and VPN — to ensure availability, performance, and security.</li><li>Install, configure, and maintain servers (Windows and/or Linux), storage, and virtualization; manage capacity and performance.</li><li>Implement and maintain network and endpoint security — firewalls, antivirus/endpoint protection, patching, and access controls.</li><li>Design and maintain backup and recovery for servers and critical data; participate in disaster-recovery planning and testing.</li><li>Manage user accounts, permissions, and directory services (e.g., Active Directory), including onboarding and offboarding.</li><li>Monitor infrastructure proactively and respond to alerts to minimize downtime for critical systems.</li></ul><p>&nbsp;</p><p><strong>End-User Technical Support</strong></p><ul><li>Provide responsive technical support to on-site and remote employees — hardware, software, network connectivity, email, and business applications.</li><li>Log, manage, and resolve support tickets through to closure; escalate complex issues appropriately.</li><li>Set up and configure end-user devices — PCs, laptops, printers, peripherals, and mobile devices.</li><li>Administer and support common business and collaboration tools (e.g., Microsoft 365 and email).</li><li>Maintain documentation, knowledge-base articles, and IT asset and inventory records.</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job Responsibilities:</strong></p> <ul> <li>Respond promptly to incoming support requests via phone, email, chat, or helpdesk ticketing system.</li> <li>Gather relevant information to accurately diagnose and troubleshoot technical problems.</li> <li>Provide solutions or guidance to users for resolving hardware, software, and network issues.</li> <li>Document and track all support interactions in the helpdesk ticketing system.</li> <li>Prioritize and categorize tickets based on severity, impact, and urgency.</li> <li>Ensure timely follow-up and closure of tickets, escalating more complex issues to higher-level technical teams.</li> <li>Diagnose and resolve common desktop operating system (Windows, macOS, Linux) and application issues.</li> <li>Perform basic network troubleshooting (e.g., connectivity, Wi-Fi, VPN).</li> <li>Repair or replace hardware components such as PCs, laptops, printers, and peripherals.</li> <li>Create, modify, and disable user accounts in directory services (e.g., Active Directory).</li> <li>Assist with password resets and account lockouts.</li> <li>Maintain user access permissions based on security policies.</li> <li>Install and configure approved software applications, operating systems, and patches.</li> <li>Perform regular system checks and maintenance tasks.</li> <li>Set up and deploy new hardware (computers, printers, mobile devices) following organizational standards.</li> <li>Maintain detailed documentation of technical processes, solutions, and best practices.</li> <li>Create end-user documentation, FAQs, and self-service materials to enhance user independence.</li> <li>Contribute to and update internal knowledge-base articles.</li> <li>Provide clear, concise, and courteous communication to users across all levels of technical understanding.</li> <li>Manage customer expectations regarding timelines and issue resolution.</li> <li>Collaborate with team members to share knowledge and improve internal processes.</li> <li>Stay current with emerging IT trends, technologies, and best practices.</li> <li>Suggest improvements to the helpdesk process to enhance user experience and operational efficiency.</li> <li>Participate in ongoing training and skill development.</li> </ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Job Requirements:</strong></p> <ul> <li>Bachelors degree in Information Technology, Computer Science, or a related field (or equivalent work experience).</li> <li>Proven experience in a helpdesk or technical support role preferred.</li> <li>Proficiency with common operating systems (Windows, macOS, Linux), Microsoft Office Suite and Google Workspace.</li> <li>Knowledge of basic networking principles, including TCP/IP, DNS, DHCP, and VPN.</li> <li>Understanding of security best practices for protecting users data.</li> <li>Experience with ticketing systems (e.g.,Zammad, Zendesk, ServiceNow, JIRA Service Desk).</li> <li>Familiarity with remote support tools and methods.</li> <li>Strong problem-solving and analytical abilities.</li> <li>Excellent verbal and written communication skills.</li> <li>Ability to manage multiple tasks and priorities in a fast-paced environment.</li> <li>Demonstrated customer service orientation and interpersonal skills.</li> </ul><p></p></section>

<ul><li><p>Managing and monitoring all types of Microsoft Solutions (Windows server/Client, Active Directory, DNS, DHCP, Group Policy and So On. …).</p></li><li><p>Managing Endpoint Security and Protection Tools.</p></li><li><p>Monitors server logs to view trends and anticipate future server/disk drive issues; configure new servers, both hosts and virtual servers.</p></li><li><p>Hand Experience of antivirus administration (Kaspersky).</p></li><li><p>Experience with data center servers, SAN, and NAS storage administration (HPE, IBM, and QNAP).</p></li><li><p>Expert knowledge &amp; hands-on for firewalls. (Cyberoam and<strong><em>&nbsp;</em></strong>Sophos).</p></li><li><p>Knowledge of web application firewalls, load balancers.</p></li><li><p>understanding of communication protocols (mainly TCP/IP) and routing protocol.</p></li><li><p>Experience in configuring and troubleshooting IPSEC VPN tunnels and VPN clients.</p></li><li><p>Data Switches Configuration &amp; Administration and Inter VLAN routing.</p></li><li><p>Hand Experience in office 365 administration.</p></li><li><p>Experience with network diagnostic, monitoring and analysis tools (SolarWinds, PRTG).</p></li><li><p>Handles virtualization technology (VMWare).</p></li><li><p>Experience with VOIP (Avaya is preferred).</p></li><li><p>Good Knowledge of Aruba &amp; Cisco switches, access points, and wireless controllers.</p></li><li><p>Experience with backup solutions (Symantec, Veeam).</p></li><li><p>Excellent troubleshooting (PC, LAPTOP, Printer [Xerox&amp; HP]) and End-user problem-solving.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree</p></li><li><p>5-7 years of experience in System &amp; Network</p></li><li><p>Cisco- CCNA and (CCNP Preferred)</p></li><li><p>Sophos firewalls.</p></li><li><p>Males preferred</p></li><li><p>MCSE 2012&amp; 2016 and Office 365 administration</p></li><li><p>Virtualization (AHV, ESXI, Hyper V, and KVM).</p></li></ul><p></p>

<div> <div><br></div><div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <div>Support and maintain IT systems, including servers, Citrix environments, databases, applications, and printing services. Troubleshoot technical issues, monitor system performance, perform regular maintenance and backups, and provide Level 2 support to users. Work closely with internal teams and vendors to ensure smooth daily operations, system reliability, and continuous improvement of IT services.</div> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <p> <strong> <u>Key Responsibilities</u> </strong> </p> <p> <strong>1. Infrastructure &amp; System Administration</strong> </p> <ul> <li>Assist in the administration and maintenance of Windows and Linux servers.</li> <li>Monitor system health, availability, and performance using enterprise monitoring tools.</li> <li>Perform routine system maintenance, patching, and software updates.</li> <li>Support backup, recovery, and disaster recovery activities.</li> <li>Maintain system documentation, configuration records, and operational procedures.</li> </ul> <p> <strong>2. Citrix &amp; Virtual Desktop Infrastructure (VDI)</strong> </p> <ul> <li>Support the administration of Citrix Virtual Apps &amp; Desktops environments.</li> <li>Assist in managing StoreFront, Delivery Controllers, Citrix ADC (NetScaler), and machine catalogs.</li> <li>Create and maintain Delivery Groups, Machine Catalogs, and Citrix policies.</li> <li>Troubleshoot user access, performance, and connectivity issues.</li> <li>Support software deployment and image updates using MCS/PVS.</li> <li>Escalate complex issues to senior engineers when required.</li> </ul> <p> <strong>3. Enterprise Printing Infrastructure</strong> </p> <ul> <li>Support enterprise printing solutions, print servers, and printer management.</li> <li>Install and configure printers, print queues, and printer drivers.</li> <li>Troubleshoot printing issues and user access problems.</li> <li>Assist in maintaining Follow-Me Printing and document management integrations.</li> <li>Coordinate with vendors for hardware replacement and issue resolution.</li> </ul> <p> <strong>4. SQL Server &amp; Database Support</strong> </p> <ul> <li>Assist in administering Microsoft SQL Server environments.</li> <li>Monitor SQL Server health, disk space, and database performance.</li> <li>Perform scheduled backup and restore activities.</li> <li>Support SQL Server patching and maintenance activities.</li> <li>Execute basic SQL queries and assist with database troubleshooting.</li> <li>Work with application teams to resolve database-related incidents.</li> </ul> <p> <strong>5. Enterprise Application Support</strong> </p> <ul> <li>Provide Level 2 technical support for enterprise applications.</li> <li>Assist with application installation, configuration, and deployment activities.</li> <li>Support application integrations with databases and infrastructure components.</li> <li>Troubleshoot application issues and coordinate with vendors when necessary.</li> <li>Maintain application configuration and operational documentation.</li> </ul> <p> <strong>6. Service Operations</strong> </p> <ul> <li>Respond to incidents, service requests, and operational alerts within agreed SLAs.</li> <li>Participate in change implementation following organizational change management procedures.</li> <li>Perform daily operational health checks and preventive maintenance.</li> <li>Maintain accurate incident records and update knowledge base articles.</li> <li>Support root cause analysis by collecting logs and technical information.</li> </ul> <p> <strong>7. Collaboration &amp; Continuous Learning</strong> </p> <ul> <li>Work closely with senior system administrators, application teams, and vendors.</li> <li>Participate in infrastructure projects and system upgrades.</li> <li>Continuously develop technical knowledge through training and certifications.</li> <li>Follow IT security policies, operational procedures, and compliance requirements.</li> <li>Contribute ideas for process automation and service improvement.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Worried that you don t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you re excited about this role but your experience doesn t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <p> <strong>Qualifications Required</strong> </p> <ul> <li>Bachelor's Degree in Computer Science, Information Technology, or related field.</li> <li>0 3 years of experience in IT Infrastructure or System Administration.</li> <li>Basic understanding of Windows Server administration.</li> <li>Familiarity with Active Directory, DNS, DHCP, and Group Policy.</li> <li>Basic knowledge of Citrix Virtual Apps &amp; Desktops is an advantage.</li> <li>Basic knowledge of Microsoft SQL Server administration.</li> <li>Exposure to Linux operating systems is preferred.</li> <li>Understanding of networking fundamentals (TCP/IP, DNS, VPN, Firewalls).</li> <li>ITIL Foundation certification is an advantage.</li> <li>Microsoft or Citrix certifications are considered a plus.</li> </ul> <p> <strong>Skills &amp; Knowledge</strong> </p> <ul> <li>Basic knowledge of Windows Server administration.</li> <li>Understanding of Active Directory, Group Policy, DNS, and DHCP.</li> <li>Familiarity with Citrix Virtual Apps &amp; Desktops environments.</li> <li>Basic knowledge of Microsoft SQL Server backup, restore, and monitoring.</li> <li>Understanding of virtualization technologies such as VMware or Hyper-V.</li> <li>Basic PowerShell and SQL scripting knowledge.</li> <li>Good troubleshooting and analytical skills.</li> <li>Strong willingness to learn new technologies.</li> <li>Good communication and teamwork skills.</li> <li>Ability to prioritize tasks and work in a fast-paced environment.</li> <li>Customer-focused with a proactive approach to problem solving.</li> <li>Understanding of ITIL concepts, including Incident, Change, and Problem Management.</li> </ul> </div> </div> <div> <div><br></div><div> </div> </div>

<ul><li><p>Provide timely first-line technical support to end users for hardware, software, network, and system-related issues.</p></li><li><p>Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.</p></li><li><p>Manage user accounts, access rights, and permissions in compliance with company policies and security standards.</p></li><li><p>Support Microsoft 365 services, including email administration and collaboration tools.</p></li><li><p>Monitor, diagnose, and resolve network connectivity and performance issues, escalating complex cases when necessary.</p></li><li><p>Perform routine system maintenance, updates, and software installations to ensure optimal performance and security.</p></li><li><p>Maintain accurate records of IT assets, including inventory tracking, allocation, and lifecycle management.</p></li><li><p>Document technical incidents, troubleshooting procedures, and resolutions to support knowledge management and continuous improvement.</p></li><li><p>Respond to and resolve helpdesk tickets within established service level agreements (SLAs).</p></li><li><p>Collaborate with internal teams and external vendors to implement IT projects and support business operations.</p></li><li><p>Ensure compliance with IT policies, procedures, and information security requirements.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, Information Systems, or a related field.</p></li><li><p>1-2 years of experience in IT support, technical support, or a similar role is preferred.</p></li><li><p>Good knowledge of Windows operating systems, hardware troubleshooting, and networking fundamentals (TCP/IP, DNS, DHCP).</p></li><li><p>Familiarity with Microsoft 365 applications, Active Directory, and user account administration.</p></li><li><p>Basic understanding of network infrastructure, cybersecurity practices, and endpoint management.</p></li><li><p>Strong analytical, troubleshooting, and problem-solving skills.</p></li><li><p>Very good command in English.</p></li><li><p>Ability to work effectively both independently and within a team environment.</p></li></ul><p></p>

<ul><li><p>Install, configure, administer, and troubleshoot Windows and Linux (Ubuntu/Debian) servers.</p></li><li><p>Deploy, maintain, and monitor virtualization platforms, preferably <strong>Proxmox VE</strong>.</p></li><li><p>Configure and manage firewall solutions such as <strong>pfSense</strong> and <strong>FortiGate</strong>.</p></li><li><p>Administer NAS storage solutions, preferably <strong>TrueNAS Core</strong> or <strong>TrueNAS SCALE</strong>.</p></li><li><p>Install, maintain, and troubleshoot email systems such as <strong>Zimbra</strong> and <strong>Axigen</strong>.</p></li><li><p>Configure and troubleshoot LAN/WAN networks, VLANs, VPNs, routing, switching, and wireless infrastructure.</p></li><li><p>Manage Active Directory, Group Policy, DNS, DHCP, and file-sharing services.</p></li><li><p>Monitor system performance, capacity, and availability, and perform preventive maintenance.</p></li><li><p>Implement backup and disaster recovery solutions and perform regular backup verification.</p></li><li><p>Perform software installation, system updates, and security patch management.</p></li><li><p>Troubleshoot desktop, laptop, printer, and peripheral hardware issues.</p></li><li><p>Install, rack, configure, and maintain Dell and HPE physical servers.</p></li><li><p>Document system configurations, network diagrams, and operational procedures.</p></li><li><p>Provide technical support to end users and resolve incidents within agreed service levels.</p></li><li><p>Participate in IT infrastructure improvement projects and technology deployments.</p></li><li><p>Follow IT security best practices and assist in maintaining a secure IT environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).</p></li><li><p><strong>1–3 years</strong> of hands-on experience as a System Administrator or IT Specialist.</p></li><li><p>Strong knowledge of Windows Server and Linux (Ubuntu/Debian).</p></li><li><p>Experience with virtualization platforms, preferably <strong>Proxmox VE</strong>.</p></li><li><p>Experience configuring and managing <strong>pfSense</strong> and/or <strong>FortiGate</strong> firewalls.</p></li><li><p>Experience with <strong>TrueNAS Core</strong> or <strong>TrueNAS SCALE</strong> storage solutions.</p></li><li><p>Experience administering email platforms such as <strong>Zimbra</strong> or <strong>Axigen</strong>.</p></li><li><p>Good understanding of TCP/IP networking, VLANs, VPNs, DNS, DHCP, NAT, and routing.</p></li><li><p>Hands-on experience with Dell PowerEdge and/or HPE ProLiant servers.</p></li><li><p>Strong hardware troubleshooting skills for desktops, laptops, printers, and servers.</p></li><li><p>Familiarity with backup technologies and disaster recovery concepts.</p></li><li><p>Ability to troubleshoot complex technical issues methodically.</p></li><li><p>Good written and verbal communication skills in English.</p></li></ul><p></p>

<p><strong>Description - External</strong></p><p>Overall, Job Purpose:&nbsp; Infrastructure &amp; Communication Senior Specialist is responsible for designing, implementing, managing, and maintaining the organization's IT infrastructure and communication systems. This role ensures the reliability, security, and efficiency of network, server, storage, and communication solutions to support business operations effectively.</p><p><strong>Infrastructure Management</strong></p><ul><li><p>&nbsp;Design, deploy, and maintain enterprise IT infrastructure, including servers, storage, virtualization, and cloud environments.</p></li><li><p>&nbsp;Ensure high availability, scalability, and disaster recovery solutions for critical systems.</p></li><li><p>Monitor and optimize infrastructure performance, capacity, and security</p></li></ul><p><strong>Network &amp; Communication Systems</strong></p><ul><li><p>Manage and maintain enterprise network infrastructure, including LAN, WAN, firewalls, VPNs, and wireless networks.</p></li><li><p>Oversee communication and collaboration tools (VoIP, email systems, Microsoft Teams, Zoom, etc.).</p></li><li><p>Implement network security measures, including firewalls, intrusion detection, and endpoint protection</p></li></ul><p><strong>Cloud &amp; Virtualization</strong></p><ul><li><p>Support cloud-based solutions (Azure, AWS, Google Cloud) and hybrid infrastructure models.</p></li><li><p>Administer virtualization platforms (VMware, Hyper-V) and containerization solutions (Docker, Kubernetes).</p></li><li><p>Optimize cloud resources for cost efficiency and performance</p></li></ul><p><strong>Security &amp; Compliance</strong></p><p>·&nbsp;Implement and maintain security policies, identity management, and access controls.</p><p>·&nbsp;Ensure compliance with industry standards and regulations (ISO 27001, NIST, GDPR, etc.).</p><p>·&nbsp;Conduct regular risk assessments and security audits.</p><p><strong>Incident Management &amp; Support</strong></p><p>·Lead troubleshooting efforts for complex infrastructure and communication issues.</p><p>·Coordinate with IT support teams to resolve incidents and prevent future occurrences.</p><p>·&nbsp;Develop and maintain documentation, SOPs, and technical guides.</p><p><strong>Requirements</strong></p><p><strong>Qualifications - External</strong></p><ul><li><p>Special Certification or Training Required</p></li><li><p>Strong knowledge of networking protocols, firewalls, and security best practices</p></li><li><p>Hands-on experience with cloud platforms (Azure, AWS, GCP) and virtualization technologies.</p></li><li><p>Required Industry Experience: 5+ years of experience in IT infrastructure, network engineering, or a similar role</p></li><li><p>Technological Requirements</p></li><li><p>Proficiency in Microsoft 365, Active Directory, DNS, DHCP, and other core IT services</p></li><li><p>Certifications such as CCNP, MCSE, Azure/AWS Solutions Architect, or ITIL are a plus</p></li><li><p>Knowledge of automation and scripting (PowerShell, Python) is a plus</p></li><li><p>Networking: Proficiency in network infrastructure management, including Cisco, Juniper, and Palo Alto firewalls</p></li><li><p>Cloud Technologies: Hands-on experience with AWS, Azure, Google Cloud, and hybrid cloud solutions</p></li><li><p>Communication Systems: Knowledge of VoIP, Microsoft 365, Exchange, and unified communication platforms</p></li></ul><p></p><p></p>

<div> <div><br></div><div> </div> </div> <div> <div> <b>About this Role</b> </div> <div> <div>We are seeking an experienced infrastructure security professional to lead security governance, risk management, operational excellence, and service reliability across enterprise infrastructure services. This role is responsible for ensuring compliance with cyber security standards, improving security posture, managing security incidents, supporting critical infrastructure platforms, and leading technical teams to deliver secure, resilient, and customer-focused services. The position operates in a global environment and plays a key role in protecting business continuity, safeguarding information assets, and driving continuous service improvement.</div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <ul> <li>Lead infrastructure security activities, ensuring compliance with cyber security and risk management standards across enterprise services.</li> <li>Drive security posture management through proactive monitoring, risk remediation, vulnerability management, operating system patching, and security assessments.</li> <li>Manage threat detection, investigation, incident response, recovery planning, and implementation of improved security controls.</li> <li>Oversee technical operations, service availability, platform health, and operational excellence for critical infrastructure services.</li> <li>Lead, coach, and develop technical operations teams, supporting capability building, knowledge sharing, and continuous improvement.</li> <li>Manage stakeholder relationships, customer escalations, service reviews, and service improvement initiatives to enhance user experience and productivity.</li> <li>Ensure compliance with service management processes, governance standards, service level agreements, and change management requirements.</li> <li>Support project delivery by providing technical expertise, managing operational readiness, and ensuring successful implementation of new services and technologies.</li> <li>Contribute to operational planning, budget management, service investment forecasting, and business continuity activities.</li> </ul> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <ul> <li>Bachelor s degree in Engineering, Computer Science, or a related technical discipline. </li> <li>Extensive experience in IT support, infrastructure security, and technology operations, including significant experience leading technical teams. </li> <li>Strong knowledge of enterprise infrastructure technologies including Microsoft Azure, Microsoft 365, virtualisation platforms, Windows Server</li> <li>technologies, Active Directory, DNS, DHCP, storage solutions, and cloud-based services.</li> <li>Experience with vulnerability management, configuration management, automated deployment, and information security controls.</li> <li>Proven ability to manage operational services, troubleshoot complex technical issues, and deliver continuous service improvements.</li> <li>Strong leadership, stakeholder engagement, strategic thinking, communication, and people development skills. </li> <li>Comfortable working within an on-call support model and collaborating across international teams and cultures when required.</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <ul> <li>Opportunity to lead security and infrastructure services that support large-scale global business operations.</li> <li>Exposure to enterprise cloud technologies, cyber security programmes, and critical service management environments.</li> <li>Experience influencing service strategy, operational excellence, and business continuity initiatives.</li> <li>Leadership opportunities focused on coaching teams, stakeholder management, and organisational impact.</li> <li>Participation in global projects that drive innovation, security maturity, and service transformation.</li> </ul> </div> </div> <div> <div> <b>What skills you will learn</b> </div> <div> <ul> <li>Advanced cyber security governance and enterprise risk management.</li> <li>Large-scale infrastructure operations and service reliability management.</li> <li>Strategic stakeholder engagement and customer-centric service delivery.</li> <li>Security incident management, crisis response, and business continuity practices.</li> <li>IT service management, operational governance, and continuous improvement methodologies.</li> <li>Leadership and team development within complex global environments.</li> </ul> </div> </div> <div> <div><br></div></div><div><div><div><ul> </ul> </div> </div> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <div> <b>Who we are</b> </div> <div> <p>VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology &amp; Transformation. <br>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability. <br>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal. <br>#VOIS #BeUnrivalled #CreateTheFuture</p> </div> </div> <div> <div> <b>About this Role</b> </div> <div> <div>We are seeking an Infrastructure Operations Engineer to provide second-level (L2) support for Office IT infrastructure services. This role involves end-to-end ownership of critical backend systems, ensuring high availability, performance, and service continuity in line with agreed SLAs. The role requires independent problem-solving, strong technical judgement, and proactive engagement with stakeholders in a complex enterprise environment</div> </div> </div> <div> <div> <b>What you ll do</b> </div> <div> <div> <ul> <li>Provide L2 operational support for Office IT infrastructure services, including Global Active Directory, ADFS, AD Connect, Office 365, and licence management.</li> <li>Manage backend server platforms, ensuring system availability outside of planned outages.Perform daily health checks, troubleshoot incidents, and resolve assigned trouble tickets within SLA.</li> <li>Own supported services end-to-end, including performance, capacity, and configuration management.</li> <li>Participate in crisis management, coordinating escalations with vendors and internal stakeholders when required.Engage with customers at both management and professional levels, tracking requirements, feedback, and service issues.</li> <li>Communicate status updates effectively with technical leads, authentication teams, and cross-functional stakeholders.Contribute to service improvement initiatives, operational assessments, and change management processes (including CAB).</li> <li>Deliver operational reports, scorecards, and backlog updates within agreed timelines.</li> </ul> </div> </div> </div> <div> <div> <b>Who you are</b> </div> <div> <ul> <li>Hold a BSc in Engineering or Computer Science.</li> <li>Bring 2 4 years of experience in IT operations or infrastructure support.</li> <li>Demonstrate strong hands-on experience with Microsoft Office 365 (MCSA certification mandatory; MCSE desirable).</li> <li>Possess solid expertise in Windows Server 2016/2019 and Microsoft SQL environments.</li> <li>Are confident in troubleshooting complex issues and using PowerShell scripting.</li> <li>Have ITIL Foundation certification (OSA and RCV certifications are advantageous).</li> <li>Communicate clearly and effectively in spoken and written English.</li> <li>Work collaboratively, show a strong sense of ownership, and operate with integrity.</li> <li>Are comfortable supporting systems in a large-scale, production environment and working with diverse, international teams</li> </ul> </div> </div> <div> <div> <b>Not a perfect fit?</b> </div> <div> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> </div> </div> <div> <div> <b>What's in it for you</b> </div> <div> <ul> <li>Exposure to complex enterprise-scale IT infrastructure within a global organisation.</li> <li>Opportunities to contribute to service improvement and transformation initiatives.</li> <li>A collaborative, multicultural working environment that values continuous learning and accountability.</li> <li>The chance to build deep technical expertise across Microsoft infrastructure technologies.</li> </ul> </div> </div> <div> <div> <b>What skills you will learn</b> </div> <div> <ul> <li>Advanced infrastructure operations and service ownership in a global environment.</li> <li>Incident, problem, and change management aligned to ITIL best practices.</li> <li>Stakeholder engagement and customer management at multiple organisational levels.</li> <li>Operational reporting, SLA management, and service performance optimisation.</li> </ul> </div> </div> <div> <div> <b>VOIS Equal Opportunity Employer Commitment</b> </div> <div> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. </p> </div> </div> <div> <div> <b>Join Us</b> </div> <div> <p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. <br>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. <br>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> </div> </div> <div> <div> <b>Alert </b> </div> <div> <p>Apply for Vodafone jobs only through the official Vodafone Careers website to avoid job scams and fraud. <br>#JDEnhancedByTARA</p> </div> </div> <div> <div><br></div><div><div><ul> </ul> </div> </div> </div></div></section>

<p>&nbsp;</p><p><strong>Overview:</strong> As our Sales Director, you will be the architect of our sales strategy, spearheading initiatives that not only meet but exceed ambitious sales targets. You will play a pivotal role in shaping our commercial future, fostering a culture of excellence, and ensuring our continued success in the competitive landscape.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Develop and execute comprehensive sales strategies</strong> to expand our customer base and achieve aggressive sales targets.</li><li><strong>Lead, mentor, and inspire a high-performing sales team</strong>, fostering a collaborative and results-oriented environment.</li><li><strong>Drive business development efforts</strong>, identifying new market opportunities and forging strategic partnerships.</li><li><strong>Oversee the entire sales cycle</strong>, from lead generation to deal closure, ensuring operational efficiency and customer satisfaction.</li><li><strong>Analyze market trends and competitor activities</strong> to identify opportunities for growth and adjust sales strategies accordingly.</li><li><strong>Manage key client relationships</strong>, ensuring long-term partnerships and maximizing customer lifetime value.</li><li><strong>Collaborate with cross-functional teams</strong> including Operations and Management to ensure seamless execution and optimal business performance.</li></ul><p><strong>Skills :</strong>&nbsp;</p><p>1. Demands expertise across the sales spectrum, from strategic planning and target achievement to advanced management and leadership. Proficiency in CRM software and a data-driven approach to sales are essential.</p><p>2.Impact our organization's trajectory, leading a critical function and directly contributing to our expansion. Expect continuous professional development, exposure to senior leadership, and the chance to innovate within a dynamic industry.</p><p>3. Passionate professionals dedicated to achieve collective success.&nbsp;</p><p>4. Foster an environment where leadership is celebrated, initiative is rewarded, and every voice is heard. Our on-site presence in Giza, Egypt, ensures strong team cohesion and collaborative spirit.</p><p>5. Leadership will directly translate into tangible business growth, market share expansion, and the development of a world-class sales organization.&nbsp;</p>

<p>The Visitation Director is responsible for curating and delivering a world-class experience for VIP visitors, including dignitaries, corporate partners, and high-net-worth individuals. The Director will have full ownership of the VIP Lounge and all private excursions, ensuring a seamless, luxurious, and historically enriching journey from arrival to departure. Key Responsibilities: Direct and oversee both the Private Excursions and Guest Relations teams to deliver a consistently superior level of service, striving to achieve the highest possible levels of guest satisfaction. Collaborate with internal experts, including historians and curators, to develop and maintain a compelling and cohesive narrative across the entire VIP visitor journey. Drive innovation in the VIP offering by regularly developing and launching new, exclusive programs and curated experiences tailored to diverse high-value audiences. Oversee the VIP reservations and enquiries process to ensure timely, professional, and efficient responses to all guest communications. Streamline all operational aspects of the VIP experience, from booking and logistics to on-site execution, to ensure flawless delivery. Have full budget responsibility for the Visitation and Private Excursions department. Champion a guest-centric culture by establishing and managing a robust system for capturing, analyzing, and acting upon all guest feedback, inquiries, and complaints. Empower the team and personally intervening when necessary to ensure swift, empathetic, and effective service recovery.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>10 to 15 years of relevant experience, with at least 5 years in a senior leadership position.</li><li>Proven track record in increasing visitor numbers, enhancing visitor experience, and delivering commercial growth.</li><li>Bachelor's degree in business administration, Marketing, Tourism, Hospitality, or a related field.</li><li>Strong background in destination management, tourism, visitor attractions, hospitality, entertainment, cultural institutions, or large mixed-use destinations.</li><li>Demonstrated success in developing and executing visitor acquisition and engagement strategies.</li></ul>

<p>Are you ready to rev up your career in a dynamic and fast-paced environment? We're seeking enthusiastic and driven individuals to join our team as <strong>Auto Parts Tele Sales Representatives</strong> in Giza, Egypt! This is an incredible opportunity for those with a passion for sales and a knack for connecting with customers, all while working <strong>on-site</strong> in a supportive and energetic atmosphere.</p><p><strong>Overview:</strong> As an Auto Parts Tele Sales Representative, you will be at the forefront of our customer engagement, playing a vital role in connecting clients with the high-quality auto parts they need. You'll be part of a vibrant sales and customer service team, contributing directly to our success and growth within the automotive industry. This entry-level position is perfect for someone looking to launch a rewarding career and make a tangible impact.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Engage with Customers:</strong> Proactively reach out to potential and existing customers via phone to understand their auto parts needs and provide expert recommendations.</li><li><strong>Drive Sales:</strong> Consistently work towards and exceed <strong>sales targets</strong> by identifying opportunities and effectively presenting product benefits.</li><li><strong>Provide Exceptional Service:</strong> Deliver outstanding <strong>customer service</strong>, ensuring a positive and seamless experience for every client.</li><li><strong>Product Expertise:</strong> Develop a deep understanding of our extensive auto parts inventory to confidently answer questions and guide purchasing decisions.</li><li><strong>Build Relationships:</strong> Foster strong, lasting relationships with customers, encouraging repeat business and loyalty.</li><li><strong>Record Keeping:</strong> Accurately log customer interactions and sales information in our systems.</li></ul><p><strong>Skills & Technologies:</strong> This role demands a blend of strong interpersonal skills and a foundational understanding of sales principles. You'll hone your <strong>communication skills</strong>, master <strong>active listening</strong>, and develop crucial <strong>product knowledge</strong>. Experience with CRM software will be a plus, and a commitment to continuous learning is essential for success in achieving <strong>sales targets</strong>.</p><p><strong>Growth Opportunities:</strong> As an <strong>Entry Level</strong> position, this role offers a fantastic launchpad for your career. We are committed to nurturing talent and providing clear pathways for advancement within our sales or customer service departments. Expect ongoing training, mentorship, and opportunities to take on greater responsibilities as you grow with us.</p><p><strong>Team & Culture:</strong> Join a collaborative and supportive team where your contributions are valued. We pride ourselves on a high-energy, goal-oriented culture that celebrates success and encourages continuous improvement. You'll be part of a close-knit group dedicated to excellence and passionate about the automotive industry.</p><p><strong>Impact:</strong> Your efforts will directly contribute to our company's profitability and customer satisfaction. By providing essential auto parts and exceptional service, you'll help keep vehicles running smoothly across Giza and beyond, playing a key role in our community's transportation needs.</p><p><strong>Requirements</strong></p><ul><li><strong>Required Skills:</strong></li><ul><li>Demonstrated proficiency in <strong>Customer Service</strong>, with a genuine desire to help others.</li><li>Proven ability or strong aptitude for <strong>Sales</strong>, eager to close deals and meet objectives.</li><li>Highly motivated to achieve and exceed <strong>Sales Target</strong> goals.</li><li>Excellent <strong>Communication Skills</strong>, both verbal and written, for clear and persuasive interactions.</li><li>Strong <strong>Active Listening</strong> skills to understand customer needs thoroughly.</li><li>Ability to quickly acquire and apply <strong>Product Knowledge</strong> related to auto parts.</li><li>Effective <strong>Problem Solving</strong> abilities to address customer inquiries and concerns.</li><li>Familiarity with CRM Software is a plus.</li><li>Good <strong>Time Management</strong> and organizational skills.</li><li>Basic <strong>Negotiation</strong> skills and an empathetic approach to customer interactions.</li></ul><li><strong>Experience Requirements:</strong></li><ul><li>A minimum of <strong>0-2 years of relevant experience</strong> in sales, customer service, or a related field. We welcome ambitious fresh graduates!</li></ul><li><strong>Career Level Expectations:</strong></li><ul><li>This is an exciting opportunity for an <strong>Entry Level</strong> professional looking to build a robust career in sales and customer relations within the automotive sector.</li></ul></ul>

<figure class="table"><table><tbody><tr><td><ul><li>Contribute to the development of the risk-based annual Internal Audit Plan.&nbsp;</li><li>Coordinates with key stakeholders across the organization, including external auditors, business process owners, and senior management.</li><li>Drafts audit reports and key communications and supports development of materials to the audit committee.</li><li>Determine the audit assignment detailed scope to cover the risk exposure and achieve the internal audit plan’s objectives.&nbsp;</li><li>Prepare and manage the audit agenda, meet, and agree with management to kick-off the audit assignment to assess and ensure that all the business risks areas and the management’s feedback are included in the audit assignment and determine plan for the fieldwork.&nbsp;</li><li>Manager to perform walkthroughs to analyse the effectiveness and efficiency of policies, procedures, processes and controls and confirm the initial risk and controls assessed and whether further risks and controls exist.&nbsp;</li><li>Prepare audit programs based on identified risks and controls.</li><li>Select the sample of items to be tested which represents the population using statistical and analytical sampling tools.&nbsp;</li><li>Manage the audit procedures, including substantive testing, examining and analysing evidences, analytical procedures of data and re-performance of calculations. The audit procedures also include exercising interviewing techniques, inquiry and physical observation.&nbsp;</li><li>Identify areas where control weakness, inefficiencies, leakage, impaired integrity of financial or operational data or non-compliance were identified based on performed audit procedures.&nbsp;</li><li>Provide recommendations addressing the identified observations and improving the organization’s operations, financial reporting and compliance with law and regulations.&nbsp;</li><li>Meet with management &amp; directors to agree on the audit recommendations and commitment to action plan and due date.</li><li>Ensure the timely implementation of audit recommendations and action plans by holding meetings with departments’ management to follow-up on previously reported audit findings.</li><li>Manage special projects and assignments (ad-hoc) and performs other duties as assigned, which include but are not limited to: Data Analytics, Quality Reviews and Issue Validations.</li><li>Supports the compliance &amp; risk management processes.</li></ul></td></tr></tbody></table></figure>

<p>A fast-scaling transportation platform is hiring an Operations & Network Growth Manager to lead the two engines of its business: growing the network of third-party truck owners operating under its umbrella, and controlling the day-to-day execution of transportation operations across the country. The role reports directly to the Head of the Business Unit and leads Network Growth and Operations Control teams.</p><p></p><p><strong>Network Growth — Truck Owner Acquisition & Retention</strong></p><p>• Own and deliver the quarterly truck-owner acquisition plan, adding tipper and flatbed trucks to the platform from both individual owner-operators and small/medium fleet owners (SMBs).</p><p>• Build and manage the full acquisition funnel: market mapping by governorate and route, lead generation, field visits, negotiation, contracting, onboarding, and activation of the first trip.</p><p>• Shape and continuously sharpen the truck-owner value proposition — earnings per truck, guaranteed load availability, payment cycle, and access to value-added services (tires, spare parts, lubricants, maintenance, insurance).</p><p>• Own retention and churn: track active versus idle trucks, owner earnings, and satisfaction; identify drop-off drivers and act on them before trucks leave the network.</p><p>• Lead geographic expansion into new clusters and secure reliable, contracted capacity in each new area.</p><p>• Lead and develop the SMBs Network Growth and Individual Network Growth teams; set territory targets, visit plans, and conversion KPIs, and coach the field force on the ground.</p><p></p><p><strong>Operations Control — Execution & Delivery Performance</strong></p><p>• Direct the Operations Control function covering load allocation, dispatching, en-route follow-up, and exception management across all clusters and all shifts.</p><p>• Deliver on-time delivery, trip cycle time, and truck utilization targets; investigate deviations and drive corrective action to closure.</p><p>• Govern the daily and weekly capacity plan against committed customer volumes, balancing supply and demand across projects and routes.</p><p>• Drive full adoption of the Transportation Management System &#40;TMS&#41; and truck-owner mobile app by both internal teams and truck owners; work with the technology team to close system gaps.</p><p>• Safeguard accuracy and discipline in trip documentation, settlement, and truck-owner payments; resolve commercial and operational disputes fairly and quickly.</p><p>• Coordinate closely with commercial, planning, finance, and technology functions to keep service levels and margins on track.</p><p></p><p><strong>Performance, People & Governance</strong></p><p>• Build, staff, and develop the section heads, supervisors, and team leaders across both functions; own succession for critical field roles.</p><p>• Own the performance dashboard for network growth and operations control, and report results and risks directly to the Head of the Business Unit.</p><p>• Contribute to the operating margin of the transportation business through cost-per-ton control, capacity optimization, and reduction of empty running.</p><p>• Ensure HSE standards, driver conduct, licensing, and regulatory compliance are upheld across the network.</p><p><strong>Requirements</strong></p><p>•&nbsp;&nbsp; Bachelor's degree in Business Administration, Logistics, Supply Chain, Engineering, or a related discipline; postgraduate qualification is a plus.</p><p>•&nbsp;&nbsp; 8–12 years of experience in road transportation, trucking, freight brokerage, or logistics operations, including at least 3–4 years leading multi-team structures.</p><p>•&nbsp;&nbsp; Proven track record recruiting, contracting, and retaining third-party truck owners or owner-operators at scale — tippers, flatbeds, or bulk/dry cargo fleets.</p><p>•&nbsp;&nbsp; Strong command of transport operations: dispatching, load allocation, route costing, trip cycle management, and on-time delivery performance.</p><p>•&nbsp;&nbsp; Commercial and negotiation strength, with the credibility to build and sell a value proposition directly to individual truck owners and small fleet owners.</p><p>•&nbsp;&nbsp; Hands-on experience with TMS or dispatch platforms, GPS tracking, and Excel / BI reporting.</p><p>•&nbsp;&nbsp; Deep familiarity with the Egyptian trucking market and truck-owner community; an established network is a strong advantage.</p><p>•&nbsp;&nbsp; Willingness to travel frequently across operating clusters and to spend meaningful time in the field.</p><p>•&nbsp;&nbsp; Arabic: fluent (essential for field engagement). English: good business level (B2).</p><p>•&nbsp;&nbsp; Entrepreneurial, resilient, hands-on, and comfortable building processes from scratch in a fast-growing, start-up-style environment.</p><p></p>

<p>We are seeking a highly motivated and detail-oriented <strong>Warehouse Keeper</strong> to join our bustling logistics team in Giza, Egypt. This is an opportunity for an entry-level professional with a knack for leadership and a passion for efficient operations. If you thrive in a fast-paced environment and are eager to grow, this role is for you!</p><p><strong>Overview:</strong> As a Warehouse Keeper, you will be a pivotal part of our supply chain, ensuring the smooth flow of goods and maintaining impeccable warehouse standards. You will have the unique opportunity to lead a shift, guiding your team to achieve operational excellence and contribute directly to our success.</p><p><strong>Responsibilities:</strong></p><ul><li><p><strong>Lead and oversee</strong> daily warehouse activities, acting as a shift leader to ensure all tasks are completed efficiently and accurately.</p></li><li><p><strong>Manage and monitor</strong> warehouse operations, including receiving, storing, picking, and dispatching goods.</p></li><li><p><strong>Maintain accurate records</strong> and generate comprehensive reports on warehouse activities and inventory levels.</p></li><li><p><strong>Implement and enforce</strong> safety procedures and company policies to ensure a secure working environment.</p></li><li><p><strong>Optimize warehouse layout</strong> and processes to maximize efficiency and productivity.</p></li><li><p><strong>Collaborate effectively</strong> with other departments to ensure seamless logistics and supply chain coordination.</p></li></ul><p><strong>Skills &amp; Technologies:</strong> This role requires a strong foundation in logistics and warehousing, coupled with excellent leadership and communication abilities. You'll be utilizing your expertise in inventory management and reporting daily.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development! This entry-level position offers a clear path for advancement within our logistics and supply chain departments. You'll gain invaluable experience in leadership, operational management, and strategic planning, setting you up for a rewarding career.</p><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team that values hard work, innovation, and mutual respect. We foster an environment where every team member is encouraged to contribute ideas and grow. You'll be working on a rotational shift basis, ensuring a balanced and engaging work schedule.</p><p><strong>Impact:</strong> Your role as a Warehouse Keeper is crucial to our overall operational efficiency and customer satisfaction. By ensuring accurate inventory and timely deliveries, you will directly contribute to our company's reputation and success in the market.</p>

<p>Are you a dynamic and results-driven sales professional with a passion for expanding global reach? We are actively seeking an exceptional <strong>Export Sales Lead</strong> to join our thriving team in <strong>Giza, Egypt</strong>! This is an unparalleled opportunity to drive international growth, build key relationships, and make a significant impact on our global presence. If you're ready to take the reins and lead our export efforts, we want to hear from you!</p><p><strong>Overview:</strong> As our Export Sales Lead, you will be at the forefront of our international sales initiatives, responsible for identifying and capturing new market opportunities. This pivotal on-site role demands a strategic thinker with a proven track record in export sales and a deep understanding of international business dynamics. You will be instrumental in expanding our footprint across diverse markets, contributing directly to our ambitious growth objectives.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Develop and execute robust export sales strategies</strong> to achieve and exceed ambitious sales targets.</li><li>Identify and penetrate new international markets, building a strong pipeline of prospective clients and distributors.</li><li><strong>Cultivate and maintain strong relationships</strong> with international partners, ensuring high levels of customer satisfaction and loyalty.</li><li>Conduct comprehensive market research and analysis to identify trends, competitive landscapes, and emerging opportunities.</li><li>Manage the entire export sales cycle from initial contact to successful deal closure and after-sales support.</li><li>Collaborate closely with logistics and supply chain teams to ensure seamless delivery and compliance with international regulations.</li><li>Prepare and present compelling sales proposals, contracts, and reports to internal and external stakeholders.</li><li>Act as a brand ambassador, representing the company at international trade shows and events.</li></ul><p><strong>Skills &amp; Technologies:</strong> This role demands a powerful blend of strategic thinking, exceptional communication, and a deep understanding of global trade. You will leverage your expertise in <strong>Export Sales</strong>, <strong>Sales Target</strong> achievement, and overall <strong>Sales</strong> acumen. A strong grasp of <strong>Business Development</strong>, <strong>International Trade</strong> practices, and elements of <strong>Logistics Management</strong> and <strong>Supply Chain Optimization</strong> will be crucial. Proficiency in <strong>Market Analysis</strong>, <strong>Negotiation</strong>, and <strong>Customer Relationship Management</strong> tools will set you apart.</p><p><strong>Growth Opportunities:</strong> We are committed to your professional development! As an Export Sales Lead, you will have access to continuous learning opportunities, mentorship from industry leaders, and a clear pathway for career advancement within our rapidly expanding international division. Your success directly fuels our growth, and we reward excellence.</p><p><strong>Team &amp; Culture:</strong> Join a vibrant, diverse, and supportive team that thrives on collaboration and innovation. Our culture is one of empowerment, where every voice is valued, and new ideas are encouraged. We celebrate successes together and foster an environment where you can truly make your mark. Work alongside passionate professionals dedicated to global excellence.</p><p><strong>Impact:</strong> Your contributions will directly shape our global expansion and market presence. You will be instrumental in forging new international partnerships, driving significant revenue growth, and enhancing our reputation as a leader in the global marketplace. This role offers the chance to leave a lasting legacy and see the tangible results of your efforts on a global scale.</p>