Job Description
Roles & Responsibilities
We are seeking an experienced Infrastructure Systems Engineer to provide advanced (L3) operational support for Office IT infrastructure services. This role focuses on ensuring high availability, stability, and performance of enterprise platforms including Active Directory, Office 365, and Windows Server environments. The role requires strong independent judgement, deep technical expertise, and end-to-end ownership of supported services while contributing to continuous improvement and service excellence.
Provide third-line (L3) support and escalation management for Office IT infrastructure services. Own and manage backend infrastructure platforms, ensuring agreed availability and performance levels. Perform daily system health checks and proactively resolve infrastructure issues. Diagnose and resolve complex incidents and service requests within defined SLAs. Manage and participate in crisis situations, following established escalation and incident management processes. Collaborate with vendors, internal teams, and technical leadership to restore and improve services. Conduct performance, capacity, and configuration analysis for infrastructure systems. Support service improvement initiatives and contribute to operational readiness for future projects. Act as a technical mentor to L1 and L2 support colleagues, including participation in knowledge-sharing and onboarding activities. Maintain clear communication with stakeholders, including technical leads and cross-functional teams.
An individual with a Bachelor s degree in Engineering or Computer Science. Someone with 4 6 years of professional experience in IT infrastructure or systems support within large-scale environments. Proficient in Microsoft Office 365 services, Active Directory, ADFS, AD Connect, and licence management. Experienced in Windows Server (2016/2019), Microsoft SQL, and infrastructure troubleshooting. Skilled in PowerShell scripting for automation and operational efficiency. Knowledgeable in ITIL-based service management, with ITIL Foundation certification. Comfortable working in multicultural, globally distributed teams. A clear and confident communicator with strong written and spoken English skills. Customer-focused, accountable, and collaborative in approach, with a strong sense of ownership
Exposure to complex, enterprise-scale IT infrastructure environments. Opportunities to work with global stakeholders across Vodafone Group. A role with meaningful impact on service availability and customer experience. Continuous learning through operational challenges, service improvement initiatives, and technical mentoring.
Advanced enterprise infrastructure operations and service ownership. Crisis and incident management in high-impact production environments. Cross-functional collaboration within a global technology organisation. Enhanced automation and scripting capabilities for infrastructure efficiency.
At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
Desired Candidate Profile
An individual with a Bachelor s degree in Engineering or Computer Science. Someone with 4 6 years of professional experience in IT infrastructure or systems support within large-scale environments. Proficient in Microsoft Office 365 services, Active Directory, ADFS, AD Connect, and licence management. Experienced in Windows Server (2016/2019), Microsoft SQL, and infrastructure troubleshooting. Skilled in PowerShell scripting for automation and operational efficiency. Knowledgeable in ITIL-based service management, with ITIL Foundation certification. Comfortable working in multicultural, globally distributed teams. A clear and confident communicator with strong written and spoken English skills. Customer-focused, accountable, and collaborative in approach, with a strong sense of ownership