Active Directory Jobs

<p><h4>About Deloitte</h4> <p>Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.</p> <p>Deloitte Innovation Hub (DIH) is a strategic initiative to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data’, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career.</p> <p>We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.</p> <h4>Our values and approach</h4> <p>Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.</p> <p>What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.</p> <h4>Role overview</h4> <p>We are seeking Active Directory security engineers and architects. The candidate will have a strong background in Active Directory architecture and engineering, with the ability to design, configure and troubleshoot Active Directory. The ideal candidate will be adept at working across on-premise, hybrid and legacy environments, navigating complex architectural and technical constraints. This role will involve working closely with cross-functional teams to ensure effective Active Directory remediation and hardening across a complex environment that integrates with other systems and applications.</p> <h4>Key responsibilities</h4> <ul> <li>Define Active Directory architectural principles and security best practices, considering functional, non-functional, and technical specifications, e.g., privileged management, access control, authentication, and hardening.</li> <li>Conduct a comprehensive assessment of the client’s Active Directory environment to identify potential risks and vulnerabilities (e.g., use of insecure legacy authentication protocols, misconfigurations, non-managed privileged accounts), whilst minimizing business disruption.</li> <li>Use the Active Directory console and other relevant tools to analyze Active Directory and conduct remediation activity that accurately addresses known and unknown vulnerabilities in a complex environment.</li> <li>Implement properly designed and tested security remediations for Active Directory.</li> <li>Deliver hands-on engineering, architectural, and remediation work for the client.</li> <li>Define security specifications to support the hardening of Active Directory.</li> <li>Work with IT teams (e.g., Windows, Cloud, Networks) to ensure prerequisites and dependencies are defined and adhered to.</li> <li>Integrate Active Directory remediation activity with existing enterprise applications and systems such as Linux, cloud applications, and third-party identity providers. Consider the impact of any configuration changes in Active Directory onto dependent systems, services, and applications. The client has business-critical systems hosted on Linux that authenticate and integrate with an Active Directory domain.</li> <li>Execute testing and troubleshooting (e.g., authentication failures, replication failures, directory and schema issues).</li> <li>Deliver services post-implementation, from hyper-care support, resolving additional issues in production through advanced troubleshooting and debugging to ensure smooth operation of Active Directory.</li> <li>Conduct knowledge transfer to client IAM teams through technical training sessions on operating and maintaining the solution, empowering clients to effectively manage and support the IAM environment.</li> </ul> <h4>Required skills and experience</h4> <ul> <li>3 to 7 years of hands-on experience in cybersecurity or system administration, with a minimum of 2 years focused on the design and/or implementation of Active Directory environments and Entra ID.</li> <li>Bachelor’s degree in information technology, cybersecurity, computer science or a related field.</li> <li>Solid understanding of core Active Directory concepts including domains, forests, trusts, sites, replication, and organizational units (OUs).</li> <li>Strong experience in design and architecture, configuration, maintenance, remediation, and migration of Active Directory.</li> <li>Hands-on experience with Group Policy management, authentication protocols (Kerberos and NTLM), LDAP, DNS and DHCP.</li> <li>Understanding of network architecture and networking principles.</li> <li>Technical skills including data analysis and scripting (PowerShell and SQL).</li> <li>Experience in carrying out advanced integration with IAM solutions, and developing, configuring, using out-of-the-box and custom connectors to onboard applications (e.g., AD, LDAP, Exchange).</li> <li>Understanding of the software development life cycle processes.</li> <li>Industry expertise with financial services clients and their unique sector challenges (the criticality of systems, regulatory challenges, legacy applications that are difficult to remediate, etc.).</li> <li>Confidence navigating change management processes in a financial services context.</li> <li>Expertise supporting one or more IAM technologies (e.g., Entra ID, SailPoint, Saviynt, ForgeRock, CyberArk, BeyondTrust, Okta, Angular, Spring Boot, and PingFederate).</li> <li>Security certifications and exposure to other security domains (e.g., Cloud) are a plus.</li> </ul> <h4>About the service line - Technology and Transformation</h4> <p>Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.</p> <h4>Agile working options</h4> <p>Your work, your way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.</p> <h4>Our commitment to you</h4> <p>Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.</p> <p>We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.</p> <p>Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.</p> <h4>Next steps</h4> <p>A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.</p></p><p></p>

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Team Lead will act as a primary technical escalation point for the client base, handling complex infrastructure and support issues. The role requires deep expertise across Windows Server, networking, Microsoft 365, RMM platforms, and IT infrastructure.<br>Key Responsibilities Serve as the primary point of escalation for technical issues across the client base. Design, deploy, and maintain Windows Server environments. Administer Active Directory, DNS, DHCP, Group Policy, Hyper-V, and file services. Manage and troubleshoot network infrastructure including firewalls, switches, VLANs, and VPNs. Administer and support Microsoft 365 environments including Exchange Online, Teams, Share Point, One Drive, Intune, and Entra ID. Manage backup and disaster recovery solutions. Proactively monitor client environments using RMM platforms and resolve issues before they become outages. Maintain thorough documentation of systems, configurations, and procedures. Communicate directly with business clients in a professional and confident manner.<br><br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 10 years of IT support/infrastructure experience. Previous experience in a Managed Service Provider environment. Strong experience supporting business clients. Strong independent working capability. Ability to manage competing priorities without day-to-day supervision. Strong client communication and relationship management. Strong troubleshooting and analytical mindset. Deep expertise in Windows Server administration. Active Directory, DNS, DHCP, Group Policy, Hyper-V, and file services. Strong networking knowledge including firewall management, switch configuration and stacking, VLANs, and VPNs. Advanced Microsoft 365 administration. Experience with RMM platforms. Backup and disaster recovery. Strong documentation capabilities. Windows Server. Microsoft 365 / Entra ID. Active Directory. Networking and firewall platforms. RMM platforms. Backup and disaster recovery solutions. Excellent English, written and verbal. Ability to work independently and manage competing priorities. Ability to act as a senior escalation point. Ability to communicate directly with US-based clients. Ability to troubleshoot complex infrastructure issues. Availability to work Chicago business hours and participate in after-hours on-call rotation.

<p>Location Egypt Delivery Center Cyber Security I Active Directory Security - IAM Senior Engineer, Cairo, Egypt.</p><p>We are seeking Active Directory security engineers and architects. The candidate will have a strong background in Active Directory architecture and engineering, with the ability to design, configure and troubleshoot Active Directory. The ideal candidate will be adept at working across on-premise, hybrid and legacy environments, navigating complex architectural and technical constraints. This role will involve working closely with cross-functional teams to ensure effective Active Directory remediation/hardening across a complex environment that integrates with other systems and applications.</p><p>As part of this role, you will be expected to:</p><ul><li>Define Active Directory architectural principles and security best practices, considering functional, non-functional, and technical specifications, e.g. privileged management, access control, authentication, and hardening.</li><li>Due diligence / data gathering Conducting a comprehensive assessment of the client s Active Directory environment to identify potential risks and vulnerabilities (e.g., use of insecure legacy authentication protocols, misconfigurations, non-managed privileged accounts etc.), whilst minimizing business disruption.</li><li>Using the AD console and other relevant tools to analyze Active Directory and conduct remediation activity that accurately addresses known and unknown vulnerabilities in a complex environment.</li><li>Implement properly designed and tested security remediations for Active Directory: Deliver hands-on engineering, architectural, and remediation work for the client.</li><li>Define the security specifications to support the hardening of Active Directory Work with IT teams (e.g., Windows, Cloud, Networks) to ensure pre-requisites and dependencies are defined and adhered to</li><li>Integrate Active Directory remediation activity with existing enterprise applications/systems such as Linux, cloud applications, and third-party identity providers. For example, you will consider the impact of any configuration changes in Active Directory onto dependent systems, services, and applications. The client has business critical systems hosted on Linux that authenticate and integrate with an Active Directory domain.</li><li>Execute testing and troubleshooting (e.g., authentication failures, replication failures, directory and schema issues etc)</li><li>Deliver services post-implementation, from hyper-care support, resolving additional issues in production through advanced troubleshooting and debugging to ensure smooth operation of Active Directory</li><li>Conduct knowledge transfer to client IAM teams through technical training sessions on operating and maintaining the solution, empowering clients to effectively manage and support the IAM environment</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>3 years to 7 years of hands-on experience in Cyber security or System administration, with minimum of 2 years focused on the design and/or implementation of Active Directory environments and Entra ID.</li><li>Bachelor s degree in information technology, Cybersecurity, computer science or a related field.</li><li>Solid understanding of core Active Directory concepts; domains, forests, trusts, sites, replication, OUs, to name a few.</li><li>Strong experience in design and architecture, configuration, maintenance, remediation, and migration of Active Directory.</li><li>Hands-on experience with Group Policy management, authentication protocols (Kerberos and NTLM), LDAP, DNS and DHCP.</li><li>Understanding of network architecture and networking principles.</li><li>Technical skills including data analysis and scripting (PowerShell and SQL).</li><li>Experience in carrying out advanced integration with the IAM solution, and developing, configuring, using out of the box and custom connectors to onboard applications (e.g., AD, LDAP, Exchange etc).</li><li>Understanding of the software development life cycle processes.</li><li>Industry expertise of financial services clients and their unique sector challenges (the criticality of systems, regulatory challenges, legacy applications that are difficult to remediate, etc).</li><li>Confidence navigating change management processes in a financial services context.</li><li>Expertise supporting one or more IAM technologies (e.g., Entra ID, SailPoint, Saviynt, ForgeRock, CyberArk, Beyond Trust, Okta, Angular, Springboot, and PingFederate etc).</li><li>Security certifications and exposure to other security domains (e.g. Cloud).</li></ul>

WE’RE HIRING AS A DESKTOP SUPPORT ENGINEER AT EGYPT! Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.· Client in 190+ countries· 6000+ Engineers· 200+ Enterprise Clients<br>Work Location: Galaxo, Berket an Nasr, Al Salam First, Cairo Governorate, Egypt<br>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br>Start your journey with Excis and grow with us!<br>What You’ll Do:Deliver deskside/onsite IT support, including Microsoft OS installations (Windows 7/10), MS Office troubleshooting, and hardware/software/network issue resolution. Provide smart hands support for network and datacenter equipment, as well as conference room audio/video setups and mobile device support (i OS, Android, Blackberry). Manage Active Directory/Exchange accounts, support SCCM deployments, and ensure smooth remote connectivity through tools like Bomgar, Web Ex, and Windows native tools.<br>What You Need:Access rights to IT systems, applications, and administrative tools (Active Directory, SCCM, remote connectivity platforms). Defined escalation procedures and collaboration with higher-level support teams for complex incidents. Up-to-date documentation, knowledge base articles, and standard operating procedures. Availability of hardware spares, licensed software, and peripheral equipment to support end-user needs. Clear communication with users, IT teams, and management to provide effective customer service and timely resolutions.<br><br>Why Join Us?<br>At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and maintain the company's IT infrastructure, including physical and virtual servers (VMware), storage, and network systems. Administer and monitor SQL Server databases to ensure performance, availability, and data integrity. Manage backup and disaster recovery solutions to ensure business continuity. Configure and troubleshoot network infrastructure, including switches, routers, VLANs, and wireless access points. Manage Active Directory, user accounts, access permissions, and Microsoft Dynamics environment. Implement IT security best practices and provide advanced technical support when needed.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, or a related field.</li><li>Minimum 5 years of experience as a Systems &amp; Infrastructure Administrator, System Administrator, or a similar role.</li><li>Strong hands-on experience with Windows Server, VMware, SQL Server, Active Directory, and Microsoft Dynamics.</li><li>Good understanding of networking concepts, backup &amp; disaster recovery, and IT security.</li><li>Good to Very Good English communication skills.</li><li>Strong troubleshooting, analytical, and problem-solving skills.</li></ul><p></p></section>

About the Role We are looking for a highly skilled Senior Microsoft Identity Engineer to join our team and support enterprise identity, access management, and cloud security services across global environments. In this role, you will be responsible for managing and supporting Microsoft Entra ID, Active Directory, Entra Connect, and Office 365 services while ensuring high availability, security, and operational excellence. You will play a key role in maintaining identity infrastructure, troubleshooting complex technical issues, supporting cloud transformation initiatives, and driving continuous service improvements. The ideal candidate is a hands-on technical expert with strong problem-solving skills, a customer-focused mindset, and experience working in enterprise or managed services environments.<br>Job Responsibilities Administer and support Microsoft Entra ID (Azure AD), Active Directory, Entra Connect, and Microsoft 365 environments. Manage and maintain hybrid identity solutions across cloud and on-premises infrastructure. Configure, support, and troubleshoot Active Directory Domain Controllers, Group Policies (GPOs), and Windows Server environments. Implement and maintain identity and access management (IAM) solutions, including user lifecycle management, access provisioning, and authentication services. Configure and support Single Sign-On (SSO), Multi-Factor Authentication (MFA), Conditional Access, and other identity security controls. Monitor, maintain, and improve the security posture of identity and cloud environments. Troubleshoot and resolve complex issues related to Active Directory, DNS, LDAP, Azure services, and load balancing technologies. Perform performance analysis, capacity planning, and configuration management activities. Ensure compliance with operational procedures, security standards, and service management processes. Maintain end-to-end ownership of supported services and ensure agreed service levels (SLAs) are consistently achieved. Deliver project tasks and operational activities on time and with high quality. Develop and maintain technical documentation, operational procedures, and knowledge base articles. Collaborate with infrastructure, cloud, and security teams to implement best practices and continuous improvement initiatives. Conduct root cause analysis for recurring incidents and implement preventive measures. Contribute to automation and operational efficiency improvements where applicable. Job Requirements Bachelor's degree in computer science, Information Technology, Engineering, or a related field.3–5+ years of hands-on experience supporting Microsoft Entra ID and Azure Security environments. Strong hands-on experience with:Microsoft Entra ID (Azure AD) Active Directory Entra Connect (Azure AD Connect) Windows Server Administration Group Policy Management (GPO) Microsoft 365 Administration Solid experience with Azure cloud platforms and hybrid identity solutions. Hands-on experience configuring and managing Active Directory Domain Controllers. Good knowledge of DNS, LDAP, and Load Balancing technologies. Strong understanding of Identity and Access Management (IAM) concepts and user lifecycle management. Experience implementing and supporting security controls within enterprise environments. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication, collaboration, and stakeholder management skills. Ability to work independently and manage complex technical challenges. Preferred Qualifications Experience with Conditional Access, MFA, SSO, Identity Governance, or Privileged Identity Management (PIM). Knowledge of Power Shell scripting and automation. Familiarity with ITIL processes and/or Agile methodologies. Microsoft certifications related to Azure, Entra ID, Security, or Microsoft 365. Experience working within enterprise-scale or managed services environments. Key Competencies Customer-focused mindset Strong ownership and accountability Ability to work in fast-paced environments Excellent organizational and time management skills Continuous learning mindset Strong attention to detail and security best practices

<p><strong>Role Purpose:</strong> Administer servers, virtualization, Active Directory, Microsoft environments, and IT infrastructure, while supporting end-users across offices and factories.</p><p><strong>Key Responsibilities:</strong></p><ul><li><p>Manage Windows Server, Active Directory, DNS/DHCP, and Group Policies.</p></li><li><p>Administer Microsoft 365 / Entra ID and VMware virtualization.</p></li><li><p>Perform patching, upgrades, backups, and recovery operations.</p></li><li><p>Monitor system availability, performance, and incidents.</p></li><li><p>Provide help desk support for PCs, applications, and Microsoft services.</p></li><li><p>Apply IT security policies, MFA, and endpoint protection.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s in IT/Computer Science or equivalent.</p></li><li><p>3–5 years of system administration experience.</p></li><li><p>Hands-on Windows Server and Active Directory expertise.</p></li><li><p>VMware and backup technology experience preferred.</p></li><li><p>Strong troubleshooting and communication skills.</p></li><li><p>Microsoft, VMware, or Veeam certifications.</p></li><li><p>PowerShell scripting and automation.</p></li><li><p>ITIL Foundation knowledge.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b><span><span>WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!</span></span></b><br><span><span>Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.</span></span><br></span><ul><li><span><span><span>Client in 190+ countries</span></span></span></li><li><span><span><span>6000+ Engineers</span></span></span></li><li><span><span><span>200+ Enterprise Clients</span></span></span></li></ul><span><span>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.</span></span><br><span><span>Work Location:&nbsp;</span></span><span><span><span>Southern Business District,Cairo Festival City, Road 90,Fifth Settlement, New Cairo City, Egypt</span></span></span><br><span><span>What You Will Do:</span></span><ul><li><span><span>Provide end-user deskside and onsite IT support by diagnosing and resolving hardware, software, operating system, printer, and connectivity issues across desktops, laptops, workstations, handheld devices, and peripherals. This includes Windows installation, troubleshooting, MS Office support, mobile device support (iOS/Android), and ensuring minimal disruption to business operations.</span></span></li><li><span><span>Deliver hands-and-feet (smart hands) support for network and datacenter equipment by assisting remote teams with device installations, cabling, patching, hardware replacements, rack and stack activities, equipment health checks, troubleshooting connectivity issues, and providing detailed updates during incident resolution and maintenance activities.</span></span></li><li><span><span>Manage user administration and deployment activities, including Active Directory account creation, mailbox and distribution list management, SCCM deployments, Windows image builds, remote support using tools such as Bomgar, WebEx, and Remote Desktop, while also supporting conference room AV equipment and maintaining excellent customer service standards.</span></span></li></ul><br><span>Requirements<span><span>What You Need:<br></span></span></span><ul><li><span><span>Strong hands-on experience with </span></span><b><span><span>Windows 7/10/11 installation, configuration, troubleshooting, and desktop support</span></span></b><span><span>, including hardware diagnostics, driver management, OS imaging, software deployment, and performance optimization.<br></span></span></li><li><span><span>Proven experience providing </span></span><b><span><span>Smart Hands / Hands &amp; Feet support for Network and Datacenter equipment</span></span></b><span><span>, including cabling, patching, rack and stack activities, hardware replacement, connectivity troubleshooting, and supporting switches, routers, firewalls, and server infrastructure.<br></span></span></li><li><span><span>Proficiency in </span></span><b><span><span>Microsoft technologies</span></span></b><span><span>, including Active Directory user administration, Exchange mailbox management, SCCM deployments, Windows image creation, Microsoft Office troubleshooting (Outlook, Word, Excel, PowerPoint), and remote support tools such as Bomgar, WebEx, and Remote Desktop.<br></span></span></li></ul><br><br><br><br><br><span>Benefits<span><span><span>Why Join Us?</span></span></span></span><p><span><span><span><span><span><span><span><span><span>At Excis, your work matters. You'll be part of a hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.</span></span></span></span></span></span></span></span></span></p><br><p><span><span><span><span><span><span><span><span><span>Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!</span></span></span></span></span></span></span></span></span></p><br><br> </div>

<p>Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Install and configure new workstations/laptops, peripheral equipment and software. Maintain inventory of all equipment. Report issues to direct manager for escalation. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in active directory. Perform timely workstation hardware and software upgrades as required. Maintain information systems knowledge base, Support users on standard office system applications. Handle supplier's communications for functional and/or technical support with regards to purchased software and hardware. Handel infrastructure, network cabling repairs, data center maintains requests Manage system users (access rights, permissions). Support a group of services (McAfee Antivirus, SCCM, WDS, etc). Handle the responsibility for all IT assets check inventory and Scan the assets. Manage all printers. Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication Skills (Verbal and Written) Good knowledge on Windows OS troubleshooting, MS Office application. Basic Hardware troubleshooting skills Willing to work on in night shifts Willing to assist our internal customers over the phone Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification ITIL Foundation Certification is a Value added. To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction. Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in). Ensures all Tickets Processed, handled accordingly, and documented. Active Directory User Management as a Day-to-Day Activity. Graduate in any stream can be considered for the position. Must have handled/supported team in their daily activity. Experience in floor support</p>

Employer Overview A US-based technology company operating in the Telecom & IT sector, providing managed IT and technical support services to business clients. The company operates in a lean, client-focused environment and requires strong technical expertise and professional communication.<br>Job Summary The IT Support Specialist will act as the first point of contact for incoming IT support requests. The role focuses on ticket triage, basic troubleshooting, accurate documentation, and timely escalation of issues to the Senior.<br>Key Responsibilities Serve as the first point of contact for incoming IT support tickets. Triage and categorize tickets based on priority and impact. Resolve basic technical issues independently and efficiently. Troubleshoot Windows 11 and common end-user issues. Provide basic Microsoft 365 support. Perform basic Active Directory user administration. Troubleshoot basic networking issues. Escalate advanced technical issues to Tier 2 with clear and detailed notes. Communicate ticket status and updates to clients in a professional and timely manner.<br>Qualifications Bachelor’s degree in Information Technology, Computer Science, or a related field. Minimum 3 years of relevant IT support experience. Experience working within a Managed Service Provider environment is preferred. Strong communication and active listening. Working knowledge of Windows 11. Familiarity with Microsoft 365 fundamentals. Basic Active Directory knowledge. Basic networking concepts. IT troubleshooting and ticket management. Windows 11. Microsoft 365. Active Directory. Helpdesk/ticketing systems. Excellent English, written and verbal. Ability to prioritize and triage incoming tickets. Ability to troubleshoot basic technical issues independently. Ability to communicate clearly with clients. Ability to learn and develop technical skills. Availability to work Chicago business hours and participate in after-hours on-call rotation.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><br><div> <b>WE RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!</b> <br> </div> <div> <br> </div> <div> Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.<span> <br> </span></div> <ul> <li>Client in 190+ countries<br> </li> <li>6000+ Engineers<br> </li> <li>200+ Enterprise Clients<br> </li> </ul> <div> We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br> </div> <div> <br> </div> <div> <b>Key Responsibilities:</b> <br> </div> <ul> <li>Install and maintain desktop hardware/software (Windows, Office 365)<br> </li> <li>Troubleshoot issues via helpdesk ticketing systems<br> </li> <li>Manage user accounts in Active Directory<br> </li> <li>Support mobile devices (iOS/Android)<br> </li> <li>Ensure security with anti-virus and encryption tools<br> </li> </ul> <div> <br> </div> <br> Requirements <br> <ul> <li> <span>Bachelor's in Computer Science or related field <br> </span></li> <li>CompTIA A+ or MCP certification preferred<br> </li> <li>Experience with Windows, Active Directory, and hardware troubleshooting<br> </li> <li>Strong problem-solving and customer service skills<br> </li> <li>Professional and willing to learn<br> </li> </ul> <div> <br> </div> <br> Benefits <br> <div> <b>Why Join Us?</b> <br> </div> <div> <br> </div> <div> At Excis, your work matters. You ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<br> </div> <div> <br> </div> <div> Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!<br> </div> <div> <br> </div> <br></div></section>

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><b>WE’RE HIRING A DESKTOP SUPPORT ENGINEER IN EGYPT!</b> <br><br>Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Desktop Support Engineer to join our team in Cairo. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.<br></span><ul><li><span>Client in 190+ countries<br></span></li><li><span>6000+ Engineers<br></span></li><li><span>200+ Enterprise Clients<br></span></li></ul>We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.<br><br><b>Key Responsibilities:</b> <br><br><ul><li><span>Install and maintain desktop hardware/software (Windows, Office 365)<br></span></li><li><span>Troubleshoot issues via helpdesk ticketing systems<br></span></li><li><span>Manage user accounts in Active Directory<br></span></li><li><span>Support mobile devices (iOS/Android)<br></span></li><li><span>Ensure security with anti-virus and encryption tools<br></span></li></ul><br><span>Requirements</span><ul><li><span>Bachelor's in Computer Science or related field <br></span></li><li><span>CompTIA A+ or MCP certification preferred<br></span></li><li><span>Experience with Windows, Active Directory, and hardware troubleshooting<br></span></li><li><span>Strong problem-solving and customer service skills<br></span></li><li><span>Professional and willing to learn<br></span></li></ul><br><span>Benefits<b>Why Join Us?</b> <br><br>At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.<br><br>Ready to make a difference and grow your career? Apply now to join Excis in Egypt and be at the forefront of IT support excellence!<br><br></span><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the ServiceNow ecosystem.<br> The ideal candidate will possess strong expertise in ServiceNow integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity.<br> Key Responsibilities: Design, implement, and maintain integrations between ServiceNow and external systems.<br> Install, configure, upgrade, and troubleshoot ServiceNow MID Servers.<br> Monitor and ensure the health, performance, and availability of MID Servers across environments.<br> Design and support secure authentication and authorization mechanisms, including SSO implementations.<br> Configure and maintain identity federation solutions using SAML 2.<br>0, OAuth 2.<br>0, OpenID Connect (OIDC), and LDAP/Active Directory.<br> Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies.<br> Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange.<br> Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers.<br> Manage and support integrations with Google Cloud Platform (GCP) services.<br> Troubleshoot integration and infrastructure-related issues and perform root cause analysis.<br> Ensure compliance with security, governance, and infrastructure standards.<br> Create and maintain technical documentation, architecture diagrams, and operational procedures.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> 5+ years of experience in integration and infrastructure support within enterprise environments.<br> Hands-on experience with ServiceNow MID Server installation, configuration, and administration.<br> Strong knowledge of Google Cloud Platform (GCP) services and infrastructure.<br> Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC.<br> Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers.<br> Experience developing and troubleshooting REST and SOAP API integrations.<br> Experience with LDAP, Active Directory, and identity management solutions.<br> Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting.<br> Strong analytical, troubleshooting, and problem-solving skills.<br> Preferred Qualifications: ServiceNow Certified System Administrator (CSA).<br> Experience with ServiceNow Integration Hub and Discovery.<br> Google Cloud certifications (e.<br>g., Associate Cloud Engineer, Professional Cloud Architect) are a plus.<br> Experience with cloud security and identity/access management concepts.<br> Familiarity with DevOps and CI/CD practices.<br> Experience working in Agile/Scrum environments.<br> Key Skills: ServiceNow MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.<br>0, OAuth 2.<br>0, OpenID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP &amp; Active Directory Networking &amp; Security Troubleshooting &amp; Root Cause Analysis ServiceNow Discovery &amp; Orchestration</span> </div>

<p> <strong>Tasks and Responsibilities</strong>:</p><ul><li><p>Assist with the installation, configuration, administration, and maintenance of Exchange Server Subscription Edition and Exchange Online.</p></li><li><p>Administer Microsoft 365 messaging services, including user and shared mailboxes, distribution groups, mail-enabled security groups, resource mailboxes, permissions, and delegation.</p></li><li><p>Support Exchange hybrid deployments and mailbox migrations between on-premises Exchange and Exchange Online.</p></li><li><p>Configure and troubleshoot mail flow, connectors, accepted domains, transport rules, SMTP relay, message tracking, and email delivery issues.</p></li><li><p>Support email protection and domain authentication controls, including Exchange Online Protection, anti-spam, anti-malware, SPF, DKIM, and DMARC.</p></li><li><p>Assist with Microsoft Active Directory Domain Services, Microsoft Entra ID, Microsoft Entra Connect Sync, DNS, DHCP, and Group Policy administration.</p></li><li><p>Create and manage user accounts, groups, licenses, permissions, and access rights across Active Directory and Microsoft 365.</p></li><li><p>Monitor messaging services, directory synchronization, server health, backups, capacity, and service availability.</p></li><li><p>Troubleshoot Outlook, Outlook on the web, mobile connectivity, Autodiscover, authentication, directory, network, and system issues.</p></li><li><p>Assist with deployments, upgrades, security updates, migrations, testing, and customer handover activities.</p></li><li><p>Maintain accurate technical documentation, implementation records, incident notes, and troubleshooting procedures.</p></li><li><p>Work with senior engineers and other technical teams to resolve incidents and deliver customer projects.</p></li><li><p>Provide professional remote and on-site technical support to customers and internal users when required.</p></li></ul><p></p><p><strong>Requirements</strong></p><p> <strong>Job Specification: Technical Qualifications</strong>:</p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Communications Engineering, or a related field.</p></li><li><p>Basic knowledge of Exchange Server architecture, mailbox databases, Database Availability Groups, namespaces, certificates, and client connectivity.</p></li><li><p>Working knowledge of Exchange Online and Microsoft 365 administration through the Microsoft 365 and Exchange admin centers.</p></li><li><p>Basic understanding of Exchange hybrid configuration, directory synchronization, and mailbox migration methods.</p></li><li><p>Good understanding of Active Directory Domain Services, organizational units, users, groups, Group Policy, permissions, and identity lifecycle management.</p></li><li><p>Knowledge of SMTP, MAPI over HTTP, Autodiscover, Exchange ActiveSync, DNS, SPF, DKIM, and DMARC.</p></li><li><p>Knowledge of TCP/IP, DNS, DHCP, public key infrastructure, certificates, firewalls, and core networking concepts.</p></li><li><p>Basic Windows PowerShell skills for Microsoft 365, Exchange, and Active Directory administration.</p></li><li><p>Basic Windows Server administration and troubleshooting skills.</p></li><li><p>Familiarity with virtualization, backup, disaster recovery, and high-availability concepts is preferred.</p></li><li><p>Awareness of Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Purview is an advantage.</p></li><li><p>Strong analytical, troubleshooting, communication, and documentation skills.</p></li><li><p>Willingness to learn, follow technical standards, and work under the guidance of senior engineers.</p></li></ul><p><strong>Certificates:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A relevant university degree is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ITI or NTI training is an advantage.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relevant Microsoft certifications or applied credentials are preferred, including:</p><p>o&nbsp;&nbsp; Microsoft Certified: Identity and Access Administrator Associate</p><p>o&nbsp;&nbsp; Microsoft 365 administration, Exchange Online, or Microsoft Entra applied credentials</p><p>o&nbsp;&nbsp; Microsoft Certified: Azure Administrator Associate</p><p>o&nbsp;&nbsp; Windows Server, Active Directory, networking, or security certifications</p><p><strong>Language:</strong></p><ul><li><p>Arabic: Native</p></li><li><p> English: Good written and spoken communication skills.</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Passionate about providing top-notch customer service and ensuring client satisfaction.</p></li><li><p>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</p></li><li><p>Strong reporting and documentation skills.</p></li><li><p>Highly organized, with the ability to manage time effectively in a fast-paced environment.</p></li><li><p>Strong problem-solving abilities, particularly in troubleshooting and resolving system performance issues.</p></li><li><p>Ability to balance multiple priorities and work well under pressure.</p></li><li><p>Collaborative team player, capable of contributing to team success.</p></li><li><p>Commitment to maintaining professionalism and adherence to company policies and procedures.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>Publication date :</strong> Jul 15, 2026, 12:00AM</p><br><br><p>Contract duration : </p><br><br>Orange Business is here!<br>About us<p>Join us at Orange Business!<br>We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.<br>Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.</p><br><br>About the role<br><ul><li><span>Provide second-level (L2) support to the IT Help Desk for issues related to Network, Active Directory, Security, and Remote Access.</span></li><li><span>Monitor and manage the active ticket queue, ensuring all issues are clearly communicated and documented.</span></li><li><span>Troubleshoot and resolve complex technical incidents within agreed-upon service level agreements (SLAs).</span></li><li><span>Administer user accounts in Active Directory, including modifying user entries and managing group memberships.</span></li><li><span>Utilize internal provisioning tools to manage user access and permissions across various systems.</span></li><li><span>Analyze advanced account logs and technical details in Active Directory, Exchange, and Azure Entra ID to diagnose and resolve access or authentication issues.</span></li><li><span>Maintain a clear understanding of the data flow between HR systems, provisioning tools, and Active Directory to support identity lifecycle management.</span></li><li><span>Perform administration tasks for Lotus Notes/Domino servers.</span></li><li><span>Conduct basic network troubleshooting by leveraging access to network topology information and device configurations.</span></li><li><span>Handle security-related tasks, including the investigation of phishing attempts and the analysis of email headers to identify and mitigate threats.</span></li><li><span>Participate as a key contributor in pilot projects, major changes, and new implementations by providing testing, analysis, and feedback to service owners.</span></li></ul><span><strong>Collaboration &amp; Project Involvement</strong></span><br><ul><li><span>Serve as a primary technical interface and coordinator for OB.</span></li><li><span>Act as the designated IT Customer Success Manager (CSM) for SITA and Orange Poland.</span></li><li><span>Coordinate with Application support teams on escalated issues and the implementation of new policies.</span></li></ul><br>About you<ul><li><span>Experience in 1st level of support is considered a strong asset.</span></li><li><span>Strong analytical, problem-solving, and communication skills.</span></li><li><span>Ability to work collaboratively in a team-oriented environment.</span></li><li><span>Good experience in networks, AD, and Security is a huge plus.</span></li></ul><br><p>You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.</p><br><br>What we offer<p><strong>• Global Opportunities:</strong> Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.<br><strong>• Flexible Work Environment:</strong> Flexible working hours and possibility to combine work from office and home (hybrid ways of working).<br><strong>• Professional Development:</strong> training programs and upskilling/re-skilling opportunities.<br><strong>• Career Growth:</strong> Internal growth and mobility opportunities within Orange.<br><strong>• Caring and Daring Culture:</strong> Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.<br><strong>• Reward Programs:</strong> Employee Referral Program, Change Maker Awards.</p><br><br>Only your skills matterRegardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.<p> At Orange, only your skills matter. </p><br><br> <p> Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have. </p><br><br><br> </div>

Install, configure, and troubleshoot Windows operating systems and business applications. Manage user accounts, permissions, and group policies in Active Directory. Manage day-to-day operations of servers, networks, and storage systems. Track, manage, and audit all hardware and software assets (ITAM) across the organization. Execute qualification activities for infrastructure components per GXP and GAMP 5 standards. Respond to infrastructure incidents promptly, ensuring MTTR < 2 hours. Implement infrastructure security measures, network segmentation, and patch management. Ensure 100% completion of scheduled backups and participate in disaster recovery drills. Support network connectivity, printers, shared folders, and corporate applications. Monitor and maintain IT infrastructure, including servers and network devices. Perform routine system maintenance, updates, and patch management. Assist in backup and restore operations and verify backup success. Install and support endpoint security solutions (e.g., antivirus/EDR). Document incidents, solutions, and standard operating procedures (SOPs). Escalate complex technical issues to senior IT staff when required. Ensure compliance with IT security policies and company standards. Participate in IT projects, deployments, and infrastructure upgrades. Train and enable end-users on how to effectively utilize core business applications and office productivity tools (e.g., MS Office suite). Demonstrate proficiency in AI tools—specifically Microsoft Copilot Pro—and actively educate staff on leveraging AI features across Microsoft Office applications and Microsoft Teams to enhance overall workflow efficiency.<br>Qualifications, experience and skills required Bachelor’s degree in computer science, Information Technology, or a related field. Years of experience in IT Support or System Administration (2–4 years). Good knowledge of Windows 10/11 and Windows Server. Basic understanding of Active Directory, DNS, DHCP, and Group Policy. Basic networking knowledge (TCP/IP, VLANs, Routing, Switching). Familiarity with Microsoft 365 and Outlook. Experience with troubleshooting hardware, software, and printer issues. Basic knowledge of virtualization technologies (VMware/Hyper-V) is an advantage. Basic understanding of backup solutions and cybersecurity concepts is a plus. Strong problem-solving and analytical skills. Good communication skills and customer-oriented attitude. Ability to work independently and as part of a team. Good command of written and spoken English.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>Sutherland is an experience-led digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.</p><br><p>We work with businesses across a broad range of industries, including Banking &amp; Financial Services, Insurance, Healthcare, Retail, Telecommunications, Media &amp; Entertainment, Technology, Travel &amp; Hospitality, and Logistics.</p><br><br>Job Description<br><p>Sutherland is seeking a reliable and detail-oriented person to join us as <strong>GTI Lead&nbsp;/ Help Desk professional.</strong> We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!</p><br><p><strong><u>Duties and responsibilities:</u></strong></p><br><ul><li>Provide helpdesk support and resolve problems to the end user’s satisfaction.</li><li>Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority.</li><li>Modify configurations, utilities, software default settings, etc. for the local workstation.</li><li>Utilize and maintain the helpdesk tracking software.</li><li>Document internal procedures.</li><li>Install and configure new workstations/laptops, peripheral equipment and software.</li><li>Maintain inventory of all equipment.</li><li>Report issues to direct manager for escalation.</li><li>Manage PC setup and deployment for new employees using standard hardware, images and software.</li><li>Assign users and computers to proper groups in active directory.</li><li>Perform timely workstation hardware and software upgrades as required.</li><li>Maintain information systems knowledge base,</li><li>Support users on standard office system applications.</li><li>Handle supplier’s communications for functional and/or technical support with regards to purchased software and hardware.</li><li>Handel infrastructure, network cabling repairs, data center maintains requests</li><li>Manage system users (access rights, permissions).</li><li>Support a group of services (McAfee Antivirus, SCCM, WDS, etc).</li><li>Handle the responsibility for all IT assets check inventory and Scan the assets.</li><li>Manage all printers.</li><li>Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</li></ul><br>Qualifications<br><ul><li>Excellent communication Skills (Verbal and Written)</li><li>Good knowledge on Windows OS troubleshooting, MS Office application.</li><li>Basic Hardware troubleshooting skills</li><li>Willing to work on in night shifts</li><li>Willing to assist our internal customers over the phone</li><li>Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification</li><li>ITIL Foundation Certification is a Value added.</li><li>To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in).</li><li>Ensures all Tickets Processed, handled accordingly, and documented.</li><li>Active Directory User Management as a Day-to-Day Activity.</li><li>Graduate in any stream can be considered for the position.</li><li>Must have handled/supported team in their daily activity.</li><li>Experience in floor support</li></ul><br>Additional Information<br><p>Must be able to work onsite.</p><br><br><br> </div>

Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the Service Now ecosystem. The ideal candidate will possess strong expertise in Service Now integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity.<br><br>Key Responsibilities:<br><br> Design, implement, and maintain integrations between Service Now and external systems. Install, configure, upgrade, and troubleshoot Service Now MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, Open ID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support Service Now Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. <br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with Service Now MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as Java Script, Power Shell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills. <br><br>Preferred Qualifications:<br><br> Service Now Certified System Administrator (CSA). Experience with Service Now Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with Dev Ops and CI/CD practices. Experience working in Agile/Scrum environments. <br><br>Key Skills:<br><br> Service Now MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, Open ID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis Service Now Discovery & Orchestration

<p>We are seeking a highly skilled and motivated Network &amp; Systems Engineer to join our IT team. The ideal candidate will have strong hands-on experience in network infrastructure, systems administration, *Active Directory*, virtualization, and security, with the ability to work efficiently in an enterprise healthcare environment.</p><p><strong>Requirements</strong></p><p>- Configure, manage, and troubleshoot network infrastructure using *Fortigate, Cisco, and HP Switches*.&nbsp;</p><p>- Administer *Active Directory* (Users, Groups, GPOs, OU design, permissions, and policies).&nbsp;</p><p>- Manage servers and systems using *VMware vCenter &amp; ESXi, **Windows Server Services, and **Linux/Unix shells*.&nbsp;</p><p>- Implement and maintain *Group Policies*, domain security, and user access control.&nbsp;</p><p>- Manage and monitor backups using *Veeam Backup* solutions.&nbsp;</p><p>- Design, implement, and maintain *Firewall rules, VPNs, and Access Control policies*.&nbsp;</p><p>- Perform technical troubleshooting, hardware evaluation, and performance optimization.&nbsp;</p><p>- Ensure network security, reliability, and device compatibility across enterprise systems.</p>