Security inspector Jobs in Egypt

<p>Assist in maintaining accurate and up-to-date employee records, including contracts and personal files. Support payroll processing by verifying attendance, overtime, and leave records. Ensure compliance with Egyptian labor laws and Swiss tel policies in personnel matters. Monitor employee attendance, leave requests, and punctuality, addressing discrepancies as needed. Assist with the administration of employee benefits programs, including health insurance and social security. Help prepare periodic reports on personnel data, such as turnover, attendance, and benefits usage. Respond to employee inquiries related to contracts, benefits, and employment policies. Collaborate with the Personnel Manager to support recruitment and onboarding processes. Facilitate the collection and documentation of legal requirements for local and expatriate employees. Support audits by ensuring the accuracy and completeness of personnel files and records. Assist with offboarding processes, including exit interviews and final settlements. Coordinate with other departments to ensure proper implementation of HR policies and procedures. Maintain and update the personnel database for quick and accurate access to employee information. Support the implementation of disciplinary actions and ensure proper documentation. Provide guidance to employees and managers on labor law compliance and personnel policies. Assist in organizing training sessions related to compliance and workplace policies. Ensure the confidentiality and security of all personnel records and sensitive information. Collaborate on initiatives to improve the efficiency of personnel operations and workflows. Monitor and report any potential risks related to labor law or personnel practices. Act as a liaison between employees and the Personnel Manager to maintain a harmonious work environment.</p><p><strong>Desired Candidate Profile</strong></p><p>Hospitality industry experience, particularly in hotel or resort operations</p><p>Experience with Human Resources Information Systems (HRIS) and talent management platforms</p><p>Demonstrated success implementing organizational change initiatives and process improvements</p>

<p>Assist in maintaining accurate and up-to-date employee records, including contracts and personal files. Support payroll processing by verifying attendance, overtime, and leave records. Ensure compliance with Egyptian labor laws and Swiss tel policies in personnel matters. Monitor employee attendance, leave requests, and punctuality, addressing discrepancies as needed. Assist with the administration of employee benefits programs, including health insurance and social security. Help prepare periodic reports on personnel data, such as turnover, attendance, and benefits usage. Respond to employee inquiries related to contracts, benefits, and employment policies. Collaborate with the Personnel Manager to support recruitment and onboarding processes. Facilitate the collection and documentation of legal requirements for local and expatriate employees. Support audits by ensuring the accuracy and completeness of personnel files and records. Assist with offboarding processes, including exit interviews and final settlements. Coordinate with other departments to ensure proper implementation of HR policies and procedures. Maintain and update the personnel database for quick and accurate access to employee information. Support the implementation of disciplinary actions and ensure proper documentation. Provide guidance to employees and managers on labor law compliance and personnel policies. Assist in organizing training sessions related to compliance and workplace policies. Ensure the confidentiality and security of all personnel records and sensitive information. Collaborate on initiatives to improve the efficiency of personnel operations and workflows. Monitor and report any potential risks related to labor law or personnel practices. Act as a liaison between employees and the Personnel Manager to maintain a harmonious work environment.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Hospitality industry experience, particularly in hotel or resort operations</li><li>Experience with Human Resources Information Systems (HRIS) and talent management platforms</li><li>Demonstrated success implementing organizational change initiatives and process improvements</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>

Department: Global Business Services (GBS) – EMEA IT PMO as a Service<br>Reports To: PMO Director / Senior Project Manager<br>Position Overview To support the planning, execution, and delivery of multi-disciplinary IT projects (Software, Security, BI, etc.) across the EMEA region. The Project Manager will be an agent of change, promoting collaboration and agile methodologies, ensuring projects are delivered on time, within scope and budget, and adhere to the new centralized PMO’s standardized processes and governance.<br>Key Responsibilities<br>· Project Planning & Execution: Develop, define, and organize project activities with concrete timelines to create robust project plans. Manage all project variables including scope, schedule, cost, quality, resources, communications, risk, procurement, and stakeholders.· Risk & Issue Management: Proactively identify, assess, prioritize, and mitigate project risks. Escalate issues appropriately and ensure timely resolution (target: 4.0 / 5· Issue Resolution Time: < 3 Days· Weekly Status Reporting Accuracy: 100%

Key Responsibilities:Prepare work contracts and social insurance for new employees. Review and maintain employee files. Track and follow up on employee attendance and departures. Process daily absences and review monthly cut-offs, including effects of absences, illnesses, injuries, surgeries, and recalls. Review financial settlements for transport and security. Register new employees, delete resigned employees, and maintain employee data. Prepare validity reports (3 months, 1 year). Prepare and process salaries, including incomes and deductions. Issue forms and follow up on humanitarian cases (operations, grants, treatment, replacements). Renew annual contracts for employees. Qualifications:Bachelor's degree in human resources, Business Administration, or a related field.1-4 years of experience in HR or a similar role, preferably in manufacturing. Excellent communication and interpersonal skills. Knowledge of labor laws and regulations. Very Good at English language. Very Good in MS Office .

<p>Analyze, design, develop, and implement high-quality, efficient, and scalable solutions within the Salesforce platform. Ensure that system functionality meets the needs of all departments while handling more complex use cases and maintaining best practices across the development lifecycle. Conduct testing to ensure system stability and functionality. Provide second-level technical support for system issues and inquiries; troubleshoot and resolve problems in coordination with internal teams and external vendors. Collaborate with internal teams, external vendors, and stakeholders to address system-related challenges, and actively support other developers by sharing expertise, resolving technical issues, and promoting development best practices. Monitor system performance proactively to detect and resolve potential issues. Take initiative in managing assigned project components from start to finish and collaborate with team members to ensure timely, high-quality delivery of tasks and technical solutions. Stay updated with the latest technological advancements and Salesforce trends. Mentor and guide junior developers on best practices and new developments. Enhance system architecture to maintain compatibility, scalability, and security.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Engineering, Computer Science, Information Systems Management, or a related field. 3u20135 years of professional experience in Salesforce system development, complex system design, and implementation. Proficient in both written and spoken English. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), as well as Outlook, Teams, and SharePoint Strong proficiency in Salesforce development, including Apex, Visualforce, Lightning Components, SOQL, and SOSL. Extensive experience with Salesforce Sales Cloud, Service Cloud, and other relevant Salesforce products. Experience with Salesforce integrations using REST/SOAP APIs, middleware, and data migration tools. In-depth understanding of data modeling, system architecture, security settings, and access controls within the Salesforce platform. Familiarity with Agile/Scrum methodologies and comfort working in iterative, team-based environments.</p>

<p>At Vodafone, we re not just shaping the future of connectivity for our customers we re shaping the future for everyone who joins our team. When you work with us, you re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.</p><p>Responsible for the installation, configuration, migration, performance monitoring, security, troubleshooting, as well as backup and data recovery. Also be involved in the troubleshooting of any issues.</p><p>Responsible for maintaining the physical database design, security enforcement, and database performance plan. Implement the proper disaster recovery plans for the databases Maintains database performance by calculating optimum values for database parameters; implementing new releases; Completing maintenance requirements; Control, monitor &amp; audit the user access level for each segment in the database Responsible for backup and recovery of the databases and ensure the backup and restore validity, Maintaining archived data</p><p>We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.</p><p><strong>Desired Candidate Profile</strong></p><p><br></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>As a Network Engineer, you will be an integral part of Mashreq's Network Services team, responsible for the administration and management of our network infrastructure. Your duties will encompass a range of tasks, including system administration, documentation, performance tuning, and troubleshooting. Your primary focus will be to enable seamless business operations and ensure the smooth functioning of all network systems, catering to both onsite and work-from-home setups.</p><br><br>Responsibilities:<br><ul><li> Administer and manage the network platform for Egypt MGN COE users, ensuring optimal performance and security.</li><li> Maintain comprehensive system documentation, keeping it up-to-date and easily accessible.</li><li> Tweak and optimize system performance, identifying and resolving any bottlenecks or issues.</li><li> Troubleshoot and resolve network-related problems, providing timely support to users.</li><li> Enable and facilitate business operations by ensuring the network infrastructure is reliable and efficient.</li><li> Oversee backup and recovery processes, implementing best practices to safeguard critical data.</li><li> Collaborate with other teams to understand their network requirements and provide tailored solutions.</li><li> Stay updated with the latest network technologies and industry trends, suggesting improvements and upgrades.</li><li> Monitor network performance and capacity, identifying potential issues and implementing preventive measures.</li></ul><br>Qualifications:<br><ul><li> Bachelor's degree in Computer Science, Information Technology, or a related field.</li><li> Minimum 3 years of experience in a network engineering or administration role.</li><li> Strong knowledge of networking concepts, protocols, and technologies.</li><li> Hands-on experience with network infrastructure management and administration.</li><li> Proficiency in network troubleshooting and problem-solving techniques.</li><li> Familiarity with network security best practices and measures.</li><li> Excellent analytical and problem-solving skills, with a logical and systematic approach to work.</li><li> Good communication and collaboration skills, able to work effectively with diverse teams.</li><li> Ability to work independently and manage multiple tasks simultaneously.</li><li> Willingness to stay updated with the latest industry trends and technologies.</li></ul> </div>

Conducting sales is in accordance with the company's policy, including what increases the company's sales in addition to its customer base<br>Responsibilities- welcoming customers and providing sales service.<br>- Contributing to promoting the offers presented by the company.<br>- Listening intently and answering all questions and inquiries related to the proposals.<br>- Description of the product during the sales process.<br>- Packaging of goods.<br>- Dealing with returned or exchanged goods.<br>- Recording purchases on the operating system.<br>- Providing after-sales services.<br>Inside the branch<br>- Arranging products and display within the branch.<br>- Arranging the branch’s warehouse, if any, in coordination with the Direct Manager.<br>- Maintains the workplace clean and tidy.<br>- Know a lot about security and theft, and know how to prevent or deal with these situations.<br>- Meeting customers according to company policy<br>Qualifications University or intermediate<br>English ( Good ) Computer Skills ( Good ) Presentation Skills High communication skills Negotiation skills

Company Description<br>Knoz El Hekma is a pioneering company in the natural and beauty products market with over 60 sales branches across Saudi Arabia. Headquartered in Jeddah with a central warehouse in the south region, the company is dedicated to outstanding quality and customer satisfaction. Knoz El Hekma invests heavily in the training and development of its team, which exceeds 200 members. Renowned for its innovative approach, the company consistently seeks new opportunities and unique value to meet its clients' evolving lifestyle needs.<br>Location: Sheraton , Cairo<br>Key Responsibilities<br>Monitor CCTV cameras and oversee branch activities Identify and report any violations or irregularities Prepare daily reports and escalate critical issues Coordinate with branch managers and the security team<br>Requirements<br>2–4 years of CCTV experience Retail sector experience Strong attention to detail Ability to work under pressure<br>What We Offer Social and medical insurance KPIs

Company Description<br>Knoz El Hekma is a pioneering company in the natural and beauty products market with over 60 sales branches across Saudi Arabia. Headquartered in Jeddah with a central warehouse in the south region, the company is dedicated to outstanding quality and customer satisfaction. Knoz El Hekma invests heavily in the training and development of its team, which exceeds 200 members. Renowned for its innovative approach, the company consistently seeks new opportunities and unique value to meet its clients' evolving lifestyle needs.<br>Location: Sheraton , Cairo<br><br>Key Responsibilities<br>Monitor CCTV cameras and oversee branch activities Identify and report any violations or irregularities Prepare daily reports and escalate critical issues Coordinate with branch managers and the security team<br><br>Requirements<br>2–4 years of CCTV experience Retail sector experience Strong attention to detail Ability to work under pressure<br><br>What We Offer Social and medical insurance KPIs

<p>This is a full-time on-site role for a Receptionist based in New Cairo. The Receptionist will be the first point of contact for customers, responsible for greeting visitors, managing the reception desk, answering and transferring calls with professionalism, and providing excellent customer service. The role also involves performing clerical tasks, maintaining records, organizing appointments, and assisting with inquiries and administrative support for the team.</p><p><strong>Requirements</strong></p><p><strong>Visitor Management:</strong> Warmly greet and welcome guests upon arrival; determine the nature of their visit and direct them to the appropriate person or office.</p><p><strong>Communication Hub: </strong>Answer, screen, and forward incoming phone calls while providing basic information about the company when needed.</p><p><strong>Administrative Support:</strong> Assist with clerical duties such as filing, photocopying, scanning, and managing incoming/outgoing mail or deliveries.</p><p><strong>Schedule Coordination:</strong> Manage the calendar for meeting rooms and assist the Marketing and Operations Directors with scheduling appointments or travel arrangements.</p><p><strong>Area Maintenance:</strong> Ensure the reception and waiting areas are always tidy, professional, and stocked with necessary materials (brochures, water, stationery).</p><p><strong>Security &amp; Compliance:</strong> Maintain office security by following safety procedures and controlling access via the reception desk (monitoring logbooks).</p><p><strong>Internal Liaison: </strong>Coordinate with different departments to support internal events or employee engagement initiatives.</p><p></p><p><strong>Qualifications</strong></p><ul><li><p>0–3 years of experience in a front desk, secretarial, or hospitality role</p></li><li><p>High school diploma or equivalent; a university degree is preferred</p></li><li><p>Strong Phone Etiquette and proficiency in performing Receptionist Duties</p></li><li><p>Highly skilled in Clerical tasks and organizational abilities</p></li><li><p>Excellent Communication and Customer Service skills</p></li><li><p>Detail-oriented and able to manage multiple tasks effectively</p></li><li><p>Previous experience in a similar role is preferred</p></li><li><p>Good verbal and written skills in both Arabic and English.</p></li></ul><p></p><h3><strong>Industry</strong></h3><ul><li><p>Retail Luxury Goods and Jewelry</p></li></ul><h3></h3><p><br></p><p></p>

<ul><li><p>Install, configure, administer, and troubleshoot Windows and Linux (Ubuntu/Debian) servers.</p></li><li><p>Deploy, maintain, and monitor virtualization platforms, preferably <strong>Proxmox VE</strong>.</p></li><li><p>Configure and manage firewall solutions such as <strong>pfSense</strong> and <strong>FortiGate</strong>.</p></li><li><p>Administer NAS storage solutions, preferably <strong>TrueNAS Core</strong> or <strong>TrueNAS SCALE</strong>.</p></li><li><p>Install, maintain, and troubleshoot email systems such as <strong>Zimbra</strong> and <strong>Axigen</strong>.</p></li><li><p>Configure and troubleshoot LAN/WAN networks, VLANs, VPNs, routing, switching, and wireless infrastructure.</p></li><li><p>Manage Active Directory, Group Policy, DNS, DHCP, and file-sharing services.</p></li><li><p>Monitor system performance, capacity, and availability, and perform preventive maintenance.</p></li><li><p>Implement backup and disaster recovery solutions and perform regular backup verification.</p></li><li><p>Perform software installation, system updates, and security patch management.</p></li><li><p>Troubleshoot desktop, laptop, printer, and peripheral hardware issues.</p></li><li><p>Install, rack, configure, and maintain Dell and HPE physical servers.</p></li><li><p>Document system configurations, network diagrams, and operational procedures.</p></li><li><p>Provide technical support to end users and resolve incidents within agreed service levels.</p></li><li><p>Participate in IT infrastructure improvement projects and technology deployments.</p></li><li><p>Follow IT security best practices and assist in maintaining a secure IT environment.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).</p></li><li><p><strong>1–3 years</strong> of hands-on experience as a System Administrator or IT Specialist.</p></li><li><p>Strong knowledge of Windows Server and Linux (Ubuntu/Debian).</p></li><li><p>Experience with virtualization platforms, preferably <strong>Proxmox VE</strong>.</p></li><li><p>Experience configuring and managing <strong>pfSense</strong> and/or <strong>FortiGate</strong> firewalls.</p></li><li><p>Experience with <strong>TrueNAS Core</strong> or <strong>TrueNAS SCALE</strong> storage solutions.</p></li><li><p>Experience administering email platforms such as <strong>Zimbra</strong> or <strong>Axigen</strong>.</p></li><li><p>Good understanding of TCP/IP networking, VLANs, VPNs, DNS, DHCP, NAT, and routing.</p></li><li><p>Hands-on experience with Dell PowerEdge and/or HPE ProLiant servers.</p></li><li><p>Strong hardware troubleshooting skills for desktops, laptops, printers, and servers.</p></li><li><p>Familiarity with backup technologies and disaster recovery concepts.</p></li><li><p>Ability to troubleshoot complex technical issues methodically.</p></li><li><p>Good written and verbal communication skills in English.</p></li></ul><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Is responsible for the cleaning of all public areas, rooms, corridors, personnel changing rooms, restaurants, toilets in the lobby and public areas, and all administrative offices. When necessary, clean the rooms or floor corridors. Clean all of the hotel windows. Clean the carpets and mop the floors. Clean and treat the marble surfaces. Wipe the walls and ceilings and carry and arrange furniture. Vacuum and dust the curtains. Clean the chairs and carpets. Ensure maintenance and cleaning of the devices used in the public area, learn how touse these devices and use them. Carry material that the Housekeeping Department needs from the storage house or warehouseEmpty the garbage in the general areas. When necessary, make up rooms. Immediately hand over any lost and found items to the Housekeeping Office. Immediately report any suspicious persons or packages etc. to senior managers for security purposes. Public area attendant working in the restaurants, bars, room and ballrooms are responsible for vacuuming, shampooing and window cleaning. Responsible for cleaning and wiping all of the windows at the hotel. Is familiar with security and protection methods. Attend vocational training. Is clean, friendly, and hygienic. Perform all tasks assigned by seniors. Take part in the Emergency Response Teams. Responsible for reporting all breakdowns identified in his/her section to seniors. Carry out all responsibilities related to the quality management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>At least a primary school diploma.</li><li>Can learn the job in a few months and enhance knowledge in one year.</li><li>Not expected.</li><li>Not expected.</li><li>Not required.</li><li>Expected to know the standard work routines and general rules.</li><li>Required topossess certification for the job, if necessary.</li><li>Expected to use basic tools and devicesrelated to the job.</li></ul><p></p></section>

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo

Conducting sales is in accordance with the company's policy, including what increases the company's sales in addition to its customer base<br>Responsibilities- welcoming customers and providing sales service.<br>- Contributing to promoting the offers presented by the company.<br>- Listening intently and answering all questions and inquiries related to the proposals.<br>- Description of the product during the sales process.<br>- Packaging of goods.<br>- Dealing with returned or exchanged goods.<br>- Recording purchases on the operating system.<br>- Providing after-sales services.<br>Inside the branch<br>- Arranging products and display within the branch.<br>- Arranging the branch’s warehouse, if any, in coordination with the Direct Manager.<br>- Maintains the workplace clean and tidy.<br>- Know a lot about security and theft, and know how to prevent or deal with these situations.<br>- Meeting customers according to company policy<br>Qualifications University or intermediate<br>English ( Good ) Computer Skills ( Good ) Presentation Skills High communication skills Negotiation skills

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Administer the entire Microsoft 365 suite, including user management, Exchange Online, SharePoint Online, Teams, OneDrive, Intune, and other M365 services. Administer and optimize M365 licensing to ensure cost-efficiency and compliance. Implement, monitor, and enforce M365 security and compliance features. Act as the primary point of contact and support for M365-related issues, serving as the escalation point for complex problems. Perform routine system health checks, performance monitoring, and capacity planning for M365 services. Plan, execute, and document M365 service upgrades, migrations, and new feature deployments. Develop and maintain PowerShell scripts for M365 automation and efficient management. Collaborate with cross-functional teams to ensure seamless integration and operation of M365 services within the broader IT landscape. Maintain comprehensive documentation for M365 configurations, processes, and troubleshooting guides. Participate in on-call rotations for critical incident response as required.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor's degree in Computer Science, Information Technology, or a related field. Cloud Certifications are highly valued. 3+ years in a dedicated O365 or equivalent IT role. Proven practical experience with Microsoft 365 services and platforms. Excellent command of English Language Advanced proficiency across the entire Microsoft 365 ecosystem. Proficiency in PowerShell for M365 administration and automation. Effectively engage with technical and non-technical stakeholders, fostering strong cross-functional team collaboration, and proficient in producing clear, comprehensive technical documentation. Demonstrate advanced analytical and problem-solving capabilities. Attention to detail, ensuring strict adherence to security and compliance policies, and maintaining impeccable documentation for audit readiness. Ability to work independently and collaboratively in a fast-paced environment. A strong focus on user experience and delivering high-quality support. Ability to create clear, concise, and comprehensive technical reports. Think outside the box with us!</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Overview We are seeking an experienced Software Architect to join our technology team. The ideal candidate will be responsible for designing scalable, secure, and high-performing software solutions that align with business objectives. This role requires strong technical expertise, strategic thinking, and the ability to collaborate with cross-functional teams to drive architectural decisions and ensure the successful delivery of software products.</p><p>Key Responsibilities Design and maintain software architecture for enterprise and customer-facing applications. Define technical standards, frameworks, and best practices to ensure scalability and maintainability. Collaborate with development teams to guide system design and implementation. Evaluate existing systems and recommend improvements to enhance performance, security, and reliability. Lead architectural discussions and provide technical direction throughout the software development lifecycle. Review code, technical documentation, and solution designs to ensure quality and consistency. Work closely with product managers, developers, and stakeholders to translate business requirements into technical solutions. Identify and mitigate technical risks while ensuring alignment with organizational goals. Stay updated on emerging technologies and recommend innovative approaches when appropriate.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field. Extensive experience in software development and software architecture. Strong knowledge of system design principles, microservices architecture, APIs, cloud technologies, and database design. Experience with modern programming languages and development frameworks. Familiarity with DevOps practices, CI/CD pipelines, and software security principles. Excellent analytical, problem-solving, and communication skills. Ability to lead technical discussions and mentor development teams.</p><p>Requirements Proven experience designing scalable and maintainable software solutions. Ability to work effectively in a remote and collaborative environment. Strong understanding of software development best practices and emerging technologies. Experience in SaaS, FinTech, HR Tech, HealthTech, EdTech, or related industries is considered an advantage.</p><p></p></section>

<span><b>&nbsp;Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. <br> <div style=""> <div style=""> As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. <br> <div style=""> Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients. <br> <div style=""> <br> <div style=""> With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners. <br> <div style=""> <br> <div style=""> Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction. <br> <div style=""> <br> <div style=""> Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability <br> <div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><div style=""><b><br> Requirements </b><div style=""> <div style=""> <b>Qualifications </b><br> <div style=""> - Education: Bacheloru2019s degree in computer science or equivalent. <br> <div style=""> - Experience: 12+ yearsu2019 experience in Microsoft technologies in one or more of the <br> <div style=""> following: (Microsoft: Active Director, Microsoft Azure and AWS, Microsoft Exchange, <br> <div style=""> Skype for Business, Teams, SCCM, SCOM, VMM, MOM, OMS, Intune, Microsoft <br> <div style=""> SharePoint) <br> <div style=""> - Experience with migration of Exchange customers to Office 365 and end to end support <br> <div style=""> and troubleshooting experience of Exchange Online and Office 365 Hybrid solutions. <br> <div style=""> - Additional skills in Exchange Online Protection, Antigen/Forefront Protection for <br> <div style=""> Exchange. <br> <div style=""> - Experience in AD Security (ATA, AD backup and recovery, security practices and AD <br> <div style=""> health check) <br> <div style=""> - Knowledge in Microsoft Server features (ADFS u2013 DFS u2013 RMS u2013 WSUS u2013 WDS u2013 CA u2013 IIS). <br> <div style=""> - Knowledge in Virtualization (Microsoft Hyper-V, VMWare). <br> <div style=""> - Basic knowledge in SQL database administration and implementation. <br> <div style=""> - Solid understanding of client/server, networking, and Internet technologies <br> <div style=""> fundamentals. <br> <div style=""> - Experience working with Microsoft Server products alongside Microsoft Azure IaaS/ <br> <div style=""> PaaS and experience with troubleshooting, configuring and supporting Network and <br> <div style=""> Hybrid scenarios. <br> <div style=""> - Working knowledge in several areas of Azure / AWS PaaS and/or IaaS, such as Azure <br> <div style=""> deployment, ARM template, Application Insights, PowerShell Scripting, Security, High <br> <div style=""> Availability, Azure Storage, Azure Virtual Machine, Backup / Disaster Recovery, Patching, <br> <div style=""> Clustering, Service Resilience, SQL Azure, ADLS and distributed systems etc. <br> <div style=""> - Experienced in DevOps and knowledge of Azure Web Aps, Service Fabric and .NET <br> <div style=""> (Preferred) <br> <div style=""> - Solid Networking Skills (Routing &amp; Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and <br> <div style=""> WAN protocols) <br> <div style=""> - High sense of responsibility and ownership, acting like owner in what you do. <br> <div style=""> - Exceptional communication and presentation skills <br> <div style=""> - Proven people management and leadership skills <br> <div style=""> - Love being the first line of support and troubleshooting issues <br> <div style=""> - Strong analytical skills to investigate and resolve customer support tickets <br> <div style=""> - Able to multi-task efficiently under time pressure <br> <div style=""> - Able to work with cutting edge technology and assimilate information rapidly <br> <div style=""> Previous experience in managing customer-focused teams <br> <div style=""> Proven experience in managing a service and support focused team culture <br> <div style=""> - Ability to maintain composure during stressful situations. <br> <div style=""> - Fluent in Arabic and English. <br> <div style=""> Certification Requirements: <br> <div style=""> u2022 CCNA Routing and Switching. <br> <div style=""> u2022 ITIL Expert (Preferred) <br> <div style=""> u2022 MCSE: Core Infrastructure (Must) <br> <div style=""> u2022 MCSE: Private Cloud (Must) <br> <div style=""> u2022 MCSE: Messaging. <br> <div style=""> u2022 PMP Certified (Preferred) <br> <div style=""> u2022 Microsoft 365 Certified: Enterprise Administrator Expert (preferred) <br> <div style=""> u2022 Microsoft Certified: Azure Solutions Architect Expert (preferred) <br> <div style=""> <br> <br>","Work_Experience":"10+ years","</div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></b></span>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Lead Sev-1 and Sev-2 incidents from diagnosis through resolution.<br> Ensure incidents and service requests meet agreed SLAs.<br> Analyze recurring incidents and implement permanent fixes.<br> Prepare root cause analysis reports and corrective action plans.<br> Build scripts, automation solutions, and support tools.<br> Monitor aged L2 tickets and drive resolution within three working days.<br> Manage complex support cases and maintain high customer satisfaction.<br> Review negative client feedback and implement improvement actions.<br> Lead technical projects across multiple workstreams.<br> Train and coach L1 and L2 support engineers.<br> Supervise service quality and support client improvement plans.<br> Maintain technical documentation and knowledge base articles.<br> Record billable and non-billable work through the service management platform.<br> Build trusted relationships with clients and internal stakeholders.<br> A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.<br> Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.<br> Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.<br> A space for every personality: Love socializing?<br> You’ll thrive in our lively environment where conversation and connection are key.<br> Prefer quiet focus?<br> We’ve got dedicated Focus Rooms perfect for deep work.<br> Flexible work options: Enjoy up to 6 Work from Home days per month — balance that works for you.<br> Technical Requirements Advanced troubleshooting of Windows 10 and Windows 11 environments.<br> Strong knowledge of Windows Server administration.<br> Hands-on experience with Active Directory, Group Policy, DNS, and DHCP.<br> Experience administering Microsoft 365, Exchange Online, Microsoft Teams, SharePoint, and OneDrive.<br> Knowledge of Microsoft Entra ID, identity management, access controls, and multifactor authentication.<br> Experience with Microsoft Intune, endpoint management, security policies, and device compliance.<br> Strong understanding of TCP/IP, VLANs, routing, switching, Wi-Fi, and VPN technologies.<br> Experience managing firewalls, endpoint protection, security patches, and antivirus or EDR solutions.<br> Knowledge of server virtualization platforms such as Hyper-V or VMware.<br> Experience with backup, recovery, and disaster recovery processes.<br> Ability to perform backup restoration tests and verify recovery readiness.<br> Experience with Azure services and hybrid infrastructure environments.<br> Hands-on experience with monitoring and remote support tools.<br> Experience using HaloPSA or another ITSM or PSA platform.<br> Strong PowerShell scripting skills for task automation and system administration.<br> Knowledge of ITIL incident, problem, change, and service request management practices.<br> Ability to produce network diagrams, technical documentation, RCA reports, and implementation plans.<br> Working knowledge of VoIP systems such as 3CX is preferred.<br> Exposure to Linux administration, cloud platforms, or cybersecurity operations is an advantage.<br> Professional Requirements Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> Eight or more years of experience in technical support, IT infrastructure, or managed services.<br> Experience working in an MSP environment and supporting multiple clients.<br> Experience leading critical incidents and technical escalation cases.<br> Experience coaching or supervising technical support teams.<br> Proven technical project delivery experience.<br> Strong client and stakeholder management skills.<br> Arabic communication skills and English proficiency suitable for client meetings and technical documentation.<br> Ability to manage multiple priorities and make decisions during service disruptions.<br> Certifications At least one relevant professional certification is required.<br> ITIL 4 Foundation or higher.<br> Microsoft 365 Certified Administrator Expert.<br> Microsoft Certified Azure Administrator Associate.<br> Microsoft Certified Windows Server Hybrid Administrator Associate.<br> Microsoft Certified Endpoint Administrator Associate.<br> Microsoft Certified Identity and Access Administrator Associate.<br> Cisco Certified Network Associate.<br> CompTIA Network+ or Security+.<br> A current Fortinet, Sophos, or equivalent firewall certification.<br> 3CX certification is preferred.<br></span> </div>

<p> <strong>Tasks and Responsibilities</strong>:</p><ul><li><p>Assist with the installation, configuration, administration, and maintenance of Exchange Server Subscription Edition and Exchange Online.</p></li><li><p>Administer Microsoft 365 messaging services, including user and shared mailboxes, distribution groups, mail-enabled security groups, resource mailboxes, permissions, and delegation.</p></li><li><p>Support Exchange hybrid deployments and mailbox migrations between on-premises Exchange and Exchange Online.</p></li><li><p>Configure and troubleshoot mail flow, connectors, accepted domains, transport rules, SMTP relay, message tracking, and email delivery issues.</p></li><li><p>Support email protection and domain authentication controls, including Exchange Online Protection, anti-spam, anti-malware, SPF, DKIM, and DMARC.</p></li><li><p>Assist with Microsoft Active Directory Domain Services, Microsoft Entra ID, Microsoft Entra Connect Sync, DNS, DHCP, and Group Policy administration.</p></li><li><p>Create and manage user accounts, groups, licenses, permissions, and access rights across Active Directory and Microsoft 365.</p></li><li><p>Monitor messaging services, directory synchronization, server health, backups, capacity, and service availability.</p></li><li><p>Troubleshoot Outlook, Outlook on the web, mobile connectivity, Autodiscover, authentication, directory, network, and system issues.</p></li><li><p>Assist with deployments, upgrades, security updates, migrations, testing, and customer handover activities.</p></li><li><p>Maintain accurate technical documentation, implementation records, incident notes, and troubleshooting procedures.</p></li><li><p>Work with senior engineers and other technical teams to resolve incidents and deliver customer projects.</p></li><li><p>Provide professional remote and on-site technical support to customers and internal users when required.</p></li></ul><p></p><p><strong>Requirements</strong></p><p> <strong>Job Specification: Technical Qualifications</strong>:</p><ul><li><p>Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Communications Engineering, or a related field.</p></li><li><p>Basic knowledge of Exchange Server architecture, mailbox databases, Database Availability Groups, namespaces, certificates, and client connectivity.</p></li><li><p>Working knowledge of Exchange Online and Microsoft 365 administration through the Microsoft 365 and Exchange admin centers.</p></li><li><p>Basic understanding of Exchange hybrid configuration, directory synchronization, and mailbox migration methods.</p></li><li><p>Good understanding of Active Directory Domain Services, organizational units, users, groups, Group Policy, permissions, and identity lifecycle management.</p></li><li><p>Knowledge of SMTP, MAPI over HTTP, Autodiscover, Exchange ActiveSync, DNS, SPF, DKIM, and DMARC.</p></li><li><p>Knowledge of TCP/IP, DNS, DHCP, public key infrastructure, certificates, firewalls, and core networking concepts.</p></li><li><p>Basic Windows PowerShell skills for Microsoft 365, Exchange, and Active Directory administration.</p></li><li><p>Basic Windows Server administration and troubleshooting skills.</p></li><li><p>Familiarity with virtualization, backup, disaster recovery, and high-availability concepts is preferred.</p></li><li><p>Awareness of Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Purview is an advantage.</p></li><li><p>Strong analytical, troubleshooting, communication, and documentation skills.</p></li><li><p>Willingness to learn, follow technical standards, and work under the guidance of senior engineers.</p></li></ul><p><strong>Certificates:</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; A relevant university degree is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ITI or NTI training is an advantage.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Relevant Microsoft certifications or applied credentials are preferred, including:</p><p>o&nbsp;&nbsp; Microsoft Certified: Identity and Access Administrator Associate</p><p>o&nbsp;&nbsp; Microsoft 365 administration, Exchange Online, or Microsoft Entra applied credentials</p><p>o&nbsp;&nbsp; Microsoft Certified: Azure Administrator Associate</p><p>o&nbsp;&nbsp; Windows Server, Active Directory, networking, or security certifications</p><p><strong>Language:</strong></p><ul><li><p>Arabic: Native</p></li><li><p> English: Good written and spoken communication skills.</p></li></ul><p><strong>Skills:</strong></p><ul><li><p>Passionate about providing top-notch customer service and ensuring client satisfaction.</p></li><li><p>Excellent communication skills with the ability to explain technical concepts clearly to non-technical users.</p></li><li><p>Strong reporting and documentation skills.</p></li><li><p>Highly organized, with the ability to manage time effectively in a fast-paced environment.</p></li><li><p>Strong problem-solving abilities, particularly in troubleshooting and resolving system performance issues.</p></li><li><p>Ability to balance multiple priorities and work well under pressure.</p></li><li><p>Collaborative team player, capable of contributing to team success.</p></li><li><p>Commitment to maintaining professionalism and adherence to company policies and procedures.</p></li></ul><p></p>