Quality Assurance / Quality Control Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">*<p> </p><div> <p> </p> <p>Internal<span> </span> </p> </div> <br> <strong> <u>Job Purpose:</u> </strong> <p></p> <p>To lead and coach a group of top-notch customer insights analysts who are responsible to provide the bank with a better understanding of its customer base using advanced analytics techniques.</p> <p> <strong> <u>Job Description:</u> </strong> </p> <p> <strong> <u>Roles and Responsibilities</u> </strong> </p> <p>1.Help build and lead a strong Customer Insights team to deliver world-class data products</p> <p>2.Manage development of data resources, gather requirements, organize resources, and support data product launches</p> <p>3.Work with the various bank stakeholders to ensure that the Customer Insights team is focused on the most valuable analytics opportunities</p> <p>4.Collaborate with stakeholders, data engineering and others to shape a shared, data-driven strategic vision across the bank</p> <p>5.Find out patterns and analyse customer behaviour to address business problems and generate actionable insights.</p> <p>6.Creatively implement / identify appropriate measurement methodologies to understand and assess the performance of different marketing activities (e.g. campaigns, product launch...etc) and their impact on customers.</p> <p>7.Execute advanced analytics through different customer behaviour analysis techniques, to drive customer value</p> <p>8.Analyse customer data, through advanced analytics techniques, to identify trends, patterns, and causal analysis to drive business value creation</p> <p>9.Interpret and translate large and complex datasets into concise easy-to-use insights.</p> <p>10.Manage the strategic partnerships with Business and Data Engineering teams to solve business problems and identify opportunities for building ready for use data products</p> <p>11.Strategically manage the communication of results, insights and data-driven recommendations to stakeholders and executive leadership</p> <p> <strong>Policies, Processes and Procedures</strong> </p> <p>12.Implement approved department policies, processes, and procedures and monitor adherence so that work is carried out in a controlled manner</p> <p> <strong>Day-to-day Operations</strong> </p> <p>13.Implement the day-to-day operations assigned for the Analytics &amp; Data Management department to ensure compliance with the established standards and procedures</p> <p> <strong>Supervision</strong> </p> <p>14.Supervise the activities and work of subordinates to ensure that all work within a specific area is carried out in an efficient manner and in compliance with the set policies, processes and procedures</p> <p> <strong>Compliance</strong> </p> <p>15.Comply with all relevant CBE regulations, banking laws, AML regulations and internal CIB policies and code of conduct in order to maintain CIB s sound legal position and mitigate any potential risks</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">*</p><p> <strong> <u>Qualifications &amp; Experience:</u> </strong> </p> <ul> <li>Bachelor s Degree with strong academic performance in a quantitative field (Computer Science, Statistics/Mathematics, Actuarial Science, Operations Research, Industrial Engineering etc.)</li> <li>Master's or PhD Degree in a quantitative or business field is a plus</li> <li>5-8 years of previous work experience in customer insights or advanced analytics related job</li> <li>3+ years of prior leadership experience</li> <li> <p>Experience in banking industry would be a plus</p> <p> </p> </li> </ul> <p> <strong> <u>Skills:</u> </strong> <br> Highly motivated team leader with strong leadership skills<br> Excellent verbal, written communication and presentation skills<br> Good leadership and project management skills with experience in leading large projects<br> Strong quantitative analytical capabilities combined with experience in dealing with large and/or complex data<br> Advanced knowledge and hands-on experience in advanced analytics and sampling techniques <br> Fair knowledge of programming languages for statistical analysis (SQL/R/Python are preferred)<br> Excellent user of Microsoft Excel<br> Attention to detail, strong computational and critical thinking skills<br> Ability to present complex information in simple terms with clear recommendations <br> Outstanding data interpretation skills and attention to detail<br> Ability to work in a fast paced environment, adapt easily to changing situations and demonstrates flexibility in juggling priorities<br> Problem solver with a can do attitude<br> Knowledge of visualization tools (Tableau, etc...) is a plus<br> </p> <p> </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><b>Job Description </b><div> <p>We are looking for a<strong> Manager - People Partnering</strong> to join our <strong>Instashop team</strong> and be part of our growth. If you re a people person who is hungry for a new adventure, a multinational workplace is waiting for you.</p> <ul> <li>Act as a trusted advisor to regional and market Grocery &amp; Retail leadership teams on organizational design, talent strategy, workforce effectiveness, culture, and leadership capability.</li> <li>Translate business strategy into actionable people priorities across all eight markets.</li> <li>Drive alignment between regional business objectives and local HR execution.</li> <li>Lead regional talent reviews and succession planning processes to enable effective internal mobility and succession planning.</li> <li>Provide data driven recommendations on organizational health, retention, engagement, and capability gaps.</li> <li>Evolve Employee Experience by facilitating processes and developing new programs.</li> <li>Bridge management and employee relations by addressing demands, grievances or violations. </li> <li>Manage and control Manpower Plans &amp; Budgets and support the hiring process. Support business needs through the development, engagement, and motivation of employees.</li> <li>Nurture a positive working environment and interactive communication through proper channels. </li> <li>Maintain and monitor HR Systems, Data, and procedures. </li> <li>Implement and manage performance appraisal cycles to drive high performance.</li> <li>Maintain Reward plans and benefits programs in alignment with the Rewards Centre of Excellence.</li> <li>Manage reporting and analytics for better decision making in alignment with the Centre Of Excellence. </li></ul></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li>Bachelor s Degree within HR / Employment Relations (CIPD Qualification or Coaching background is a plus).</li> <li>Minimum of 7 years experience within HR Business Partnering. </li> <li>Demonstrated experience managing and influencing stakeholders within complex matrix organizations across multiple markets.</li> <li>Demonstrated ability operating in ambiguous environments with the ability to provide structure, clarity, and direction.</li> <li>Ideally with exposure to the following industries: Retail / E-commerce, Logistics / fulfillment (operations heavy environments) or fast growth organizations.</li> <li>Ability to build and sustain strong professional relationships through collaboration, trust, and a growth oriented mindset.</li> <li>Ability to maintain confidentiality. </li> <li>Strong Communication skills (Written and Verbal).</li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Sales Account Manager, you will be responsible for maintaining existing business and seeking new business opportunities by contacting existing/potential customers. You will be responsible for boosting sales and contributing to dubizzle Egypt's long-term business growth. Key Responsibilities: Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking. Meet monthly and quarterly sales KPIs (value and volume). Communicate effectively to manage clients expectations to ensure they receive a great dubizzle experience on value-added products and subscriptions to new and older (expired or cancelled) accounts. Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention. Regularly update the reporting dashboard to reflect all sales activities. Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues. Collect market insights and stay up to date with laws and local development news.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications:</strong> Bachelor s degree in Business Administration; Valid car and driving licence.</p><p><strong>Experience:</strong> 1-3 years of experience as a sales consultant in the Automotive or similar fields; Experience in Online Marketplaces is a plus.</p><p><strong>Knowledge:</strong> Familiarity with the dubizzle website; Basic knowledge of sales processes; Highly computer literate and online savvy; Proficient in Microsoft Excel and PowerPoint.</p><p><strong>Skills:</strong> Excellent communication and negotiation skills; Ability to deliver excellent customer experience; Ability to deliver engaging presentations.</p><p><strong>Traits:</strong> Entrepreneurial spirit and drive; Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Hello, we re L Or al. We're not just building brands, we're shaping how the world experiences beauty (and it takes a lot of cool jobs to do it). Intrigued? Keep reading, this might be the opportunity you've been searching for.</p><p>A Day in the Life</p><p>As the Senior Product Manager , you will be the guardian and driver of one of our most iconic brands in Egypt. Based in our Cairo office, you will define the local strategy, steer product launches, and create engaging marketing campaigns that connect with our consumers. Reporting to the Marketing Manager, you'll work at the heart of the business, collaborating with sales, supply chain, and digital teams to ensure the brand's success and growth.</p><p>Your main responsibilities will be:</p><ul><li>Brand Strategy: Develop and execute the annual marketing plan , adapting the global brand vision to the Egyptian market to drive growth and market share.</li><li>Product Launches: Lead the launch of new products from A to Z, from defining the go-to-market strategy to coordinating with all internal teams for a flawless execution.</li><li>Campaign Management: Create and manage innovative 360 marketing campaigns, overseeing everything from creative content development to media planning and post-campaign analysis.</li><li>Market &amp; Consumer Insights: Act as the expert on your consumer and market, analyzing trends, competitor activity, and sales data to identify new opportunities for the brand.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>We Are Looking For</p><p>We are looking for a creative and strategic thinker who can turn insights into action. The ideal candidate has a strong understanding of the consumer landscape and a drive to make an impact. We value potential and alignment with L'Or al's entrepreneurial culture.</p><p>The 5 most important skills for this role are:</p><ul><li>Brand Management: Experience in steering a brand's identity, positioning, and performance in the market.</li><li>Marketing Strategy: Ability to develop comprehensive marketing plans that drive brand awareness, engagement, and sales.</li><li>Consumer Insights: Proficiency in analyzing consumer behavior and market trends to build effective, consumer-centric strategies.</li><li>Campaign &amp; Content Management: Skill in creating and executing compelling marketing campaigns and managing content across multiple channels.</li><li>Analytical Skills: Strong ability to use data to evaluate campaign performance, measure ROI, and make informed business decisions.</li></ul><p>For more details on our skills, you can check the L'Or al Skills Library .</p><p>You should also have a degree in Marketing or Business and be fluent in English.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Sales Account Manager, you will be responsible for maintaining existing business and seeking new business opportunities by contacting existing/potential customers. You will be responsible for boosting sales and contributing to dubizzle Egypt's long-term business growth. Key Responsibilities: Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking. Meet monthly and quarterly sales KPIs (value and volume). Communicate effectively to manage clients expectations to ensure they receive a great dubizzle experience on value-added products and subscriptions to new and older (expired or cancelled) accounts. Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention. Regularly update the reporting dashboard to reflect all sales activities. Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues. Collect market insights and stay up to date with laws and local development news.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications: Bachelor s degree in Business Administration; Valid car and driving licence. Experience: 1-3 years of experience as a sales consultant in the Automotive or similar fields; Experience in Online Marketplaces is a plus. Knowledge: Familiarity with the dubizzle website; Basic knowledge of sales processes; Highly computer literate and online savvy; Proficient in Microsoft Excel and PowerPoint. Skills: Excellent communication and negotiation skills; Ability to deliver excellent customer experience; Ability to deliver engaging presentations. Traits: Entrepreneurial spirit and drive; Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As a Sales Account Manager, you will be responsible for maintaining existing business and seeking new business opportunities by contacting existing/potential customers. You will be responsible for boosting sales and contributing to dubizzle Egypt's long-term business growth. Key Responsibilities: Execute Business development plans by reaching out to the existing database of leads through telephone, face-to-face, cold calling on business owners, direct mail, email and networking; Meet monthly and quarterly sales KPIs (value and volume); Communicate effectively to manage clients expectations to ensure they receive a great dubizzle experience on value-added products and subscriptions to new and older (expired or cancelled) accounts; Provide client training to ensure efficient and continuous use of the service and provide regular performance reviews and reports to ensure maximum client retention. Regularly update the reporting dashboard to reflect all sales activities. Liaise with Finance, Customer Support, Legal and Marketing departments for any sales-related or client-related issues; Collect market insights and stay up to date with laws and local development news.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in Business Administration;</li><li>Valid car and driving licence.</li><li>1-3 years of experience as a sales consultant in the Automotive or similar fields;</li><li>Experience in Online Marketplaces is a plus.</li><li>Familiarity with the dubizzle website;</li><li>Basic knowledge of sales processes;</li><li>Highly computer literate and online savvy;</li><li>Proficient in Microsoft Excel and PowerPoint.</li><li>Excellent communication and negotiation skills;</li><li>Ability to deliver excellent customer experience;</li><li>Ability to deliver engaging presentations.</li><li>Entrepreneurial spirit and drive;</li><li>Goal-oriented and ambitious, with capacity and drive to reach and exceed quotas.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Big Picture DigiSay Group is a media tech company that started in 2010 focusing initially on creator services including content management and distribution. Today DigiSay acts as a media group with subsidiaries providing end to end services around the content life-cycle from inception to monetization. DigiSay aims to focus on the media sector from a technology, production, and venture building perspective.</p><p>About Mangos24 A communication and events management agency that is totally built on IDEAS, We deliver ideas that address business and communication challenges and fly in different directions and channels. Our team is structured based on a project management model and functions to deliver Big Ideas with execution solutions whether through in-house capabilities or outsourced talents to make it happen on the round and deliver results and create events outstanding experiences.</p><p>Main Responsibilities</p><p>Project Planning and Execution</p><ul><li>Align the project scope, plan, and objectives with the team according to the client s requirements.</li><li>Ensure all necessary resources are allocated efficiently to meet project objectives.</li><li>Assist in developing budgets, proposals, and ideas based on the scope of work and resource requirements.</li><li>Utilize best practices, techniques, and standards throughout the entire project execution process.</li><li>Creating comprehensive events Presentation + presented to the Clients</li></ul><p>Client and Stakeholder Management</p><ul><li>Provide regular project updates to stakeholders, including progress, adjustments, and key milestones.</li><li>Serve as the liaison between clients and internal teams to ensure expectations are met and exceeded.</li><li>Share quotations, secure approvals and PO s, issue invoices and ensure collection is made.</li></ul><p>Collaboration and Teamwork</p><ul><li>Work closely with internal teams Creative &amp; Ops. and stakeholders to ensure the success of each project or event.</li><li>Foster strong working relationships to streamline communication and coordination</li></ul><p>Work Arrangements</p><p>Working Hours: 8 hours per shift</p><p>Days Off: 2 days per week</p><p>Working Arrangement: Hybrid</p><p>On-Site Work: Required based on business need</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Ideal Profile</p><ul><li>Bachelor's degree in, business, Marketing or a related field</li><li>4-6 years of project management and events management</li><li>Experience seeing projects through the full life cycle</li><li>Proven ability to complete projects according to outlined scope, budget, and timeline</li><li>Team player who thrives within a dynamic, fast-growing company</li><li>Excellent client-facing and internal communication skills</li><li>Solid organizational skills including attention to detail and multitasking skills</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq!</p><p>Full Ownership over the category management role in terms of Assortments, Pricing, Offers and Supply. Responsible for monitoring economic performance of the assigned departments /categories across sales, gross margin, profit and loss and consistency with the company's commercial strategy. Ensuring proper implementation of the commercial strategy and strategic guidelines, including categories plan and pricing strategy. Providing input to the Ops team flows, adjacencies, tools and templates, fixtures, etc. Reviewing and resolving any issues with local suppliers.</p><p><strong>Assortment:</strong> Ensuring cost efficiency across our consumers that meets their needs/wants. Defining and maintaining the local assortment and integrating the basic assortment for the department/categories. Providing regional teams with information regarding products and quantities needed for international and regional contracts. Selecting local suppliers, negotiating and purchasing in line with expected needs guided by standards such as cost price, discounts, rebates, payment terms, discounts, etc.</p><p><strong>Price:</strong> Pricing the items based on pricing guidelines and recommended prices for PL/Imported items. Collecting market prices and conducting country price audits.</p><p><strong>Promos:</strong> Identifying local promo products and pricing each item and submitting forecasting/relevant reordering information to replenishment. Developing the country promotion calendar. Following up and ensuring effective execution of all activities required for each promotional event. Analyzing and providing inputs for more effective promotional activities such as consumer preferences, local competitors and trends.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>You have at least 5+ years of experience in progressive development and management of multiple product categories, matured by working for large retailers (FMCG), in an international setting.</li><li>You have built teams and led cross-functional projects at scale.</li><li>You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.</li><li>You are willing to do anything necessary for the project to succeed, including working on the warehouse floor when you are short staffed to make a customer delivery, or to take customer calls. No job is too insignificant, no detail is too small for you.</li><li>You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.</li><li>You are someone energized by the unknown and look forward to learning each day on the job.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>You have excellent analytical and communication skills, and always like to be hands-on with several tools.</li><li>Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.</li><li>Language skills: Fluent English and Arabic.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Job description:</strong></p><p><strong>Hiring: National Sales Manager – Modern Trade | Personal Care / FMCG</strong></p><p><strong>Job Location:</strong> Cairo, Egypt<br><strong>Recruitment Type:</strong> Permanent</p><p>We're hiring on behalf of a leading global personal care and FMCG company for a National Sales Manager – Modern Trade role based in Cairo, Egypt.</p><p><strong>About the Role</strong><br>You'll define and drive the Modern Trade strategy across the country, lead a distributor-led commercial structure, and identify new growth opportunities at speed and scale. This role reports directly to the Head of Sales.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Set and own the MT channel strategic plan — distribution, promotions, activity grids, POSM</p></li><li><p>Build the annual MT business plan (sales forecast, trade allowance)</p></li><li><p>Lead and coach the MT team to deliver sales fundamentals (IMS, active accounts, MSL performance, Top 10 penetration)</p></li><li><p>Own distributor financial compliance — budgeting, claims, reporting</p></li><li><p>Drive Joint Business Plans with Key Accounts and lead quarterly business reviews</p></li><li><p>Manage distributor relationships, S&amp;OP alignment, and stock/DIH efficiency</p></li><li><p>Analyze key retailer sell-out data to track market share vs. competition</p></li><li><p>Lead talent development for the team</p></li></ul><br></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>Qualifications</strong></p><ul><li><p>Bachelor's or Master's degree</p></li><li><p>Minimum 8+ years in a National Sales Manager or equivalent Modern Trade leadership role, preferably within FMCG</p></li><li><p>Strong data analytics, leadership, and stakeholder management skills</p></li><li><p>Entrepreneurial mindset with a competitive spirit and change-management capability</p></li></ul><p><strong>Compensation:</strong> Competitive package including basic salary, allowance, and 15% annual bonus<br><strong>Location:</strong> Cairo, Egypt (in-office interviews)</p><br><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph">Job Description <div> <p>The Assistant Product Manager position is based in Cairo, the role is full-time. </p> <p> </p> <p>Scope of work covers the following: </p> <ul> <li>Support in Managing our online products platforms (web and mobile) and assist in the design: functional scope, prototyping of pages, expression of needs. </li> </ul> <ul> <li>Enhancing the already existing products in Egypt and GCC area. </li> </ul> <ul> <li>Manage the Digital Content available on all different platforms. </li> </ul> <ul> <li>Ingest the new Acquired content on the products. </li> </ul> <ul> <li>Conduct User Acceptance Testing: for new products before launch, and already existing products. </li> </ul> <ul> <li>Reporting and analysis: monitoring and analyzing product related performance, measurement of customer satisfaction, customer loyalty. </li> </ul> <ul> <li>Conduct Market research and competitive analysis. </li> </ul> <ul> <li>Constant optimization of customer journeys, UX and flow while respecting the constraints of profitability, ergonomics and accessibility, and benchmark of competitors. </li> </ul> <ul> <li>Reporting and analysis: monitoring and analyzing product related performance, measurement of customer satisfaction, customer loyalty. </li> </ul> <p> </p></div></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph">Qualifications </p><div> <ul> <li>0 to 3 years experience in the same field. </li> </ul> <ul> <li>Bachelor s degree of a Business School or equivalent. </li> </ul> <ul> <li>Passionate about internet, mobile, new technologies and social networks. </li> </ul> <ul> <li>Experience in conducting UAT process and quality assurance. </li> </ul> <ul> <li>Experience in market research and conducting competitive analysis. </li> </ul> <ul> <li>Experience in using HTML and CSS is a plus. </li> </ul> <ul> <li>Familiarity with design programs, such as Adobe PhotoShop is a plus </li> </ul> <ul> <li>Fluent Speaker of English &amp; Arabic, (French is a plus). </li> </ul> <ul> <li>Mastering Microsoft Office suite and internet tools </li> </ul> <ul> <li>Perfect communication skills. </li> </ul> <ul> <li>Interested in taking challenges. </li> </ul> <ul> <li>Having a Commercial and business background is a plus. </li> </ul> <ul> <li>Strong attention to detail, ensuring accuracy and excellence in all outputs. </li> </ul> <ul> <li>Results oriented with the ability to work in a fast-paced environment. </li> </ul> <ul> <li>Strong time management and organizational skills. </li> </ul> <ul> <li>Committed to meeting deadlines with high quality results. </li> </ul> <ul> <li>A proven ability to work independently and as part of a team. </li> </ul> <ul> <li>Innovative and takes initiative.</li></ul></div><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Education Requirements and Acceptable Alternatives</b></p><p><br></p><p>• Bachelor’s degree in Civil Engineering – Mandatory</p><p>• Master’s degree in Project Management or relevant field – Preferred</p><p>• Strong experience in infrastructure projects may substitute postgraduate studies</p><p><br></p><p>Required Courses / Certifications</p><p><br></p><p>• PMP – Preferred</p><p>• Primavera P6 / MS Project – Preferred</p><p>• Risk Management Certification – Advantage</p><p><br></p><p><br></p><p><br></p><p>Requirements</p><p>&nbsp;</p><p><br></p><p>Other Important Requirements / Remarks</p><p><br></p><p>• Mandatory experience in infrastructure projects (roads, utilities, drainage, networks)</p><p>• Understanding of infrastructure construction sequencing and coordination</p><p>• Experience supporting multiple contractors and packages</p><p>• Familiarity with authority approvals and regulations</p><p>• Preferably worked with reputable PMC/Consultants (e.g., AECOM, Parsons, Dar)</p><p>• Experience in large-scale / city-wide infrastructure projects is preferred</p><p>• Strong coordination and reporting skills</p><p><br></p><p>Required Experience – Deputy Project Manager (Infrastructure – PMC Level)</p><p><br></p><p>10–12+ years of experience</p><p><br></p><p>Typical Career Progression:</p><p><br></p><p>• 0–5 years: Civil Engineer</p><p>• 5–10 years: Senior Engineer</p><p>• 10–12+ years: Deputy Project Manager</p><p><br></p><p>Below Requirement:</p><p><br></p><p>• No infrastructure experience: Reject</p><p>• Less than 10 years: Not suitable for this position</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><br></p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p> <strong>About us:</strong> </p> <p>Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.</p> <p> </p> <p> <strong>Role Summary:</strong> </p> <p>The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms used across multiple product and business squads.</p> <p>This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.</p> <p> </p> <p> <strong>Key Responsibilities:</strong> </p> <p> </p> <p>Platform &amp; Internal Systems Strategy:</p> <ul> <li>Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.</li> <li> Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).</li> <li>Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.</li> </ul> <p> </p> <p>Senior Ownership of 3rd-Party Integrations:</p> <p> Lead product ownership for complex 3rd-party integrations, including:</p> <ul> <li> Identity and verification providers</li> <li>Credit bureaus and risk data services</li> <li> Banking, payments, and financing partners</li> <li> Government and regulatory systems</li> <li> Drive integration strategy across vendors, including:</li> <li>Standardized integration patterns</li> <li>SLA, monitoring, and incident management requirements</li> <li> Versioning, migration, and deprecation strategies</li> <li>Partner with procurement, legal, and engineering on vendor selection and onboarding.</li> </ul> <p> </p> <p>CRM, Customer Support &amp; Case Management Platforms:</p> <ul> <li>Own the product direction for CRM and customer support systems supporting:</li> <li>Customer lifecycle management</li> <li> Case handling, disputes, and escalations</li> <li>Compliance-driven workflows (KYC/AML reviews, investigations)</li> <li>Ensure deep integration between CRM, support platforms, and core fintech systems.</li> <li>Optimize operational workflows to reduce manual effort and improve resolution times.</li> </ul> <p> </p> <p>Admin Portals &amp; Operational Tooling:</p> <p> Lead product ownership of admin portals and internal dashboards used by:</p> <ul> <li>Operations</li> <li> Risk and compliance</li> <li>Customer support</li> <li>Finance and reconciliation teams</li> <li>Ensure admin tools support:</li> <li>Role-based access control and audit trails</li> <li> Secure approvals and exception handling</li> <li> High-volume operational throughput with strong usability</li> <li> Balance flexibility for ops teams with strong governance and controls.</li> </ul> <p> </p> <p>Regulatory, Risk &amp; Compliance Leadership:</p> <ul> <li>Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.</li> <li> Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.</li> <li>Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.</li> <li> Lead product responses to regulatory findings, audits, and remediation initiatives.</li> </ul> <p> </p> <p>Roadmap Ownership &amp; Cross-Squad Alignment:</p> <ul> <li> Own and communicate a multi-quarter platform roadmap, balancing:</li> <li> Regulatory commitments</li> <li>Operational efficiency</li> <li> Product enablement and scalability</li> <li>Drive prioritization decisions that consider company-wide impact and long-term platform health.</li> <li>Manage complex dependencies across product squads and business functions.</li> </ul> <p> </p> <p>Execution, Quality &amp; Resilience:</p> <ul> <li> Work closely with engineering leadership to define and enforce:</li> <li> Non-functional requirements (availability, performance, security)</li> <li> Business continuity and disaster recovery expectations</li> <li>Ensure safe delivery through staged rollouts, monitoring, and incident management practices.</li> </ul> <p> </p> <p>Metrics, Outcomes &amp; Continuous Improvement:</p> <p>Define and own senior-level platform KPIs, including:</p> <ul> <li> Platform adoption and reuse across squads</li> <li> Integration reliability and failure rates</li> <li> Operational efficiency gains</li> <li> Reduction in manual and high-risk processes</li> <li>Use data, incidents, and audit outcomes to drive continuous improvement.</li> </ul> <p> </p> <p> <strong>Required Skills &amp; Experience:</strong> </p> <p> </p> <ul> <li> 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.</li> <li> Proven experience leading:</li> <li>3rd-party integrations at scale</li> <li> CRM and customer support platforms</li> <li> Admin portals and operational tooling</li> <li> Strong understanding of:</li> <li>Financial transaction flows and risk controls</li> <li> APIs, distributed systems, and integration patterns</li> <li> Regulatory frameworks (KYC, AML, data privacy)</li> <li> Demonstrated ability to lead through influence in complex, cross-functional environments.</li> </ul> <p> </p> <p> <strong>Preferred Qualifications:</strong> </p> <p> Experience as a Senior / Lead Platform PM or Technical PM.</p> <p> Background in lending, mortgages, payments, or identity platforms.</p> <p> Experience working directly with regulators, auditors, or compliance reviews.</p> <p> Familiarity with cloud security, access management, and observability.</p> <p> Experience mentoring junior PMs or shaping product standards.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> </p> <p> </p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Talent360 is hiring a Software Project Manager. We are looking for a Software Project Manager with a proven track record of delivering software projects on time, within scope, and on budget. The ideal candidate is an expert in software development life cycles, agile methodologies, and cross-functional team leadership. You will serve as the primary point of accountability for project success, balancing technical understanding, business priorities, and stakeholder expectations.</p><p>Key Responsibilities:</p><ul><li>Lead the end-to-end delivery of software development projects from initiation and planning through execution, monitoring, and closure.</li><li>Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders and technical leads.</li><li>Develop and maintain detailed project plans, schedules, budgets, and resource allocation plans.</li><li>Manage cross-functional teams of developers, QA engineers, designers, and business analysts to ensure cohesive execution.</li><li>Apply Agile, Scrum, Waterfall, or hybrid methodologies as appropriate to each engagement.</li><li>Proactively identify, assess, and mitigate project risks, issues, and dependencies.</li><li>Track project performance using relevant metrics, and reporting tools, and present status updates to stakeholders.</li><li>Manage scope changes through a structured change-control process.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related discipline.</li><li>Minimum of 2 years of project management experience.</li><li>Proven experience delivering complex, multi-stakeholder software projects within a software house or technology environment.</li><li>Strong proficiency in Agile/Scrum and traditional project management frameworks.</li><li>Excellent leadership, negotiation, and conflict-resolution skills.</li><li>Outstanding written and verbal communication skills.</li><li>Proficiency with project management and collaboration tools such as Jira, MS Project, or equivalent.</li></ul><p>Preferred Qualifications:</p><ul><li>Master's degree in a relevant field.</li><li>Professional certifications such as PMP, PRINCE2, PMI-ACP, or Certified ScrumMaster (CSM).</li><li>Experience managing distributed or international teams.</li><li>Familiarity with ERP and SaaS practices.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>ABOUT THE ROLE</strong> The Technical Project Manager is responsible for driving projects from concept to delivery, ensuring smooth coordination between business and technical teams, and maintaining high-quality standards throughout the project lifecycle. This is a full-time position based in Cairo, reporting to the Technical Director.</p><p><strong>KEY RESPONSIBILITIES</strong></p><p><strong>Project Delivery</strong></p><ul><li>Manage projects end-to-end, from initial concept to successful delivery</li><li>Define and document functional specifications</li><li>Ensure alignment between business needs and technical implementation</li></ul><p><strong>Coordination &amp; Communication</strong></p><ul><li>Act as the main point of contact between business, technical, and operational teams</li><li>Provide regular updates to stakeholders on project progress, risks, and timelines</li><li>Facilitate collaboration, decision-making, and issue resolution</li></ul><p><strong>Monitoring &amp; Quality Assurance</strong></p><ul><li>Track deliverables and ensure deadlines are met</li><li>Support testing phases (UAT, end-to-end validation) and ensure launch readiness</li><li>Monitor issues and follow up using logs, test data, and performance indicators</li></ul><p><strong>Process Improvement</strong></p><ul><li>Identify and implement improvements in tools, workflows, and documentation</li><li>Promote best practices in project management and delivery</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><strong>PROFILE</strong></p><p>Good understanding of technical environments, including API-based integrations</p><p>Ability to read and understand technical documentation (endpoints, credentials, integration flows)</p><p>Familiarity with staging and production environments, configuration checks, and deployment processes</p><p>Strong attention to detail and quality</p><p>Problem-solving mindset with analytical skills</p><p><strong>REQUIRED SKILLS &amp; QUALIFICATIONS</strong></p><ul><li>2+ years of experience in technical project management, integration delivery, or a similar cross-functional technical role</li><li>Degree in Computer Science or a related field</li><li>Strong organizational and multitasking skills</li><li>Autonomous, adaptable, and detail-oriented</li><li>Experience with Agile methodologies is a plus</li><li>Excellent communication and interpersonal skills</li><li>Fluent in English (written and spoken); French is a plus</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking an experienced Total Rewards Manager to lead the design, implementation, and management of our compensation, benefits, and rewards programs. The role is responsible for ensuring competitive and equitable reward practices that attract, retain, and motivate top talent while supporting business objectives and ensuring compliance with Saudi labor regulations. Location: Egypt Key Accountabilities Develop and manage the company's total rewards strategy. Oversee compensation structures, salary reviews, grading, and job evaluation. Conduct market benchmarking and recommend competitive pay practices. Manage employee benefits programs and reward policies. Support annual salary reviews, bonus, and incentive programs. Analyze compensation data and prepare reports for management. Ensure compliance with labor laws and company policies. Partner with HR and business leaders on workforce planning and reward initiatives.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"><b>Knowledge, Skills, and Experience We Are Looking For:</b></p><ul><li>Bachelor's degree in Human Resources, Business Administration, Finance, or a related field.</li><li>8 12 years of progressive HR experience, including 4 6 years specializing in Total Rewards or Compensation &amp; Benefits.</li><li>Experience within the construction sectors is highly preferred.</li><li>Experience managing compensation frameworks for large, multi-site organizations.</li><li>GCC or Saudi Arabia experience is preferred.</li><li>Strong knowledge of compensation design and salary benchmarking.</li><li>Experience with job evaluation methodologies (Hay, Mercer IPE, Korn Ferry, or equivalent).</li><li>Advanced Excel and HR analytics skills.</li><li>Experience with HRIS and ERP systems (e.g., SAP SuccessFactors, Oracle HCM, or similar).</li><li>Strong understanding of budgeting and workforce planning.</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Learning and Development Manager role is an exciting opportunity to shape the future of talent development within our dynamic IT Services company. In this position, you will play a pivotal role in designing and implementing innovative learning programs that empower our employees to reach their full potential. We believe in fostering a culture of continuous learning, and as the Learning and Development Manager, you will be at the forefront of this initiative, driving engagement and enhancing overall employee satisfaction.</p><p>As a key member of our team, you will collaborate closely with various departments to identify training needs and develop tailored solutions that align with our organizational goals. Your expertise will not only contribute to the professional growth of individuals but also to the strategic objectives of the company. We are committed to providing our employees with the resources and support they need to advance their careers, and your leadership will be crucial in achieving this vision.</p><p>In addition to your role in program development, you will also have the opportunity to mentor and guide a team of training professionals. This collaborative environment encourages knowledge sharing and innovation, allowing you to lead by example and inspire others. We value your input and encourage you to bring your unique perspective to our learning initiatives, ensuring that they are relevant and impactful. Join us in creating a thriving workplace where every employee has the chance to grow and succeed.</p><p><b>Responsibilities:</b></p><ol><li>Design and implement comprehensive learning and development programs that align with the company's strategic objectives, utilizing tools such as Learning Management Systems (LMS) to track progress and engagement.</li><li>Conduct regular training needs assessments to identify skill gaps within the organization, ensuring that all training initiatives are data-driven and targeted towards enhancing employee performance.</li><li>Collaborate with department heads to develop customized training solutions that address specific challenges and promote cross-functional collaboration among teams.</li><li>Evaluate the effectiveness of training programs through feedback and performance metrics, making necessary adjustments to improve content and delivery methods.</li><li>Manage and mentor a team of training specialists, fostering a culture of continuous improvement and professional development within the learning department.</li><li>Develop and maintain relationships with external training vendors and consultants to expand the range of learning opportunities available to employees.</li><li>Organize and facilitate workshops, seminars, and training sessions that promote employee engagement and skill enhancement, ensuring a positive learning environment.</li><li>Stay current with industry trends and best practices in learning and development, incorporating innovative approaches to enhance the training experience.</li><li>Prepare and present reports to senior management on the status and impact of learning initiatives, demonstrating the value of investment in employee development.</li></ol> </div><h2 class="h5">Skills</h2> <div data-jb-field="skills"><ul><li>Strong project management skills to effectively oversee multiple training initiatives simultaneously.</li><li>Excellent communication abilities, essential for presenting ideas and collaborating with diverse teams.</li><li>Proficiency in Learning Management Systems (LMS) and other educational technology tools to facilitate training delivery.</li><li>Analytical skills to assess training needs and evaluate program effectiveness based on measurable outcomes.</li><li>Leadership capabilities to inspire and guide a team of training professionals towards achieving common goals.</li><li>Creativity in developing engaging training materials that cater to various learning styles and preferences.</li><li>Knowledge of adult learning principles to ensure training programs are relevant and impactful for all employees.</li></ul></div>

<div ><font size="2"><p ><strong >Role Purpose: </strong></p><p >Drive sales growth within an assigned territory by acquiring new customers, developing existing accounts, and supporting DHL’s market leadership.</p><p ></p><p ><strong lucida console", sans-serif; font-size: 13px;"><br></strong></p><p ><strong lucida console", sans-serif; font-size: 13px;">Location: </strong><span lucida console", sans-serif; font-size: 13px;">East Cairo</span></p><p ><br></p><p ><strong>Key Responsibilities:</strong></p><p ><strong>Customer & Territory Management</strong></p><ul lucida console", sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li >Represent DHL professionally and deliver a strong customer experience.</li><li >Develop and maintain relationships with customers across your territory.</li><li >Handle customer inquiries and coordinate with internal teams when support is needed.</li><li >Manage a customer portfolio and drive revenue growth across all DHL services.</li></ul><p ><strong>Sales Development</strong></p><ul lucida console", sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li >Build and maintain a pipeline of prospects and secure new business opportunities.</li><li >Prepare customer agreements and ensure pricing and profitability guidelines are met.</li><li >Review customer performance regularly and take corrective actions when needed.</li><li >Execute a structured call cycle and territory plan to meet sales and productivity targets.</li></ul><p ><strong>Performance & Issue Resolution</strong></p><ul lucida console", sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li >Monitor customer satisfaction and address service concerns quickly.</li><li >Ensure accurate customer information is updated in sales systems.</li><li >Support retention by taking ownership of problems that may put business at risk.</li></ul><div><font face="Aptos, sans-serif"><br></font></div><p ></p><p ><strong>Qualifications</strong></p><ul lucida console", sans-serif; font-weight: 400; text-align: start; color: rgb(0, 0, 0); font-style: normal; letter-spacing: normal; margin-bottom: 0in; margin-top: 0in; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px;"><li >Bachelor’s degree.</li><li >3–5 years of field sales experience.</li><li >Strong selling, negotiation, and communication skills.</li><li >Ability to work under pressure and manage time effectively.</li><li >Customer-focused, target-driven, and commercially aware.</li><li >Experience in logistics/express industry is an advantage.</li></ul></font></div><br>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Business Development &amp; Lead Generation Identify and generate new business opportunities through cold calling, networking, referrals, and other sales channels. Build and maintain a strong pipeline of qualified prospects. Research target markets and potential clients to identify sales opportunities. Schedule meetings and presentations with decision-makers. Account Management Build and maintain long-term relationships with existing and prospective clients. Understand client requirements and recommend suitable solutions. Serve as the primary point of contact for assigned accounts. Ensure high levels of customer satisfaction and retention. Sales &amp; Revenue Growth Manage the full sales cycle from prospecting to closing. Prepare and deliver compelling sales presentations and proposals. Negotiate contracts and commercial terms with clients. Achieve and exceed monthly, quarterly, and annual sales targets. Reporting &amp; CRM Management Maintain accurate records of sales activities, opportunities, and customer interactions in the CRM system. Track sales performance and provide regular reports to management. Monitor market trends, competitor activities, and industry developments.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Business Administration, Marketing, or a related field.</li><li>1 3 years of experience in B2B Sales, Account Management, or Business Development.</li><li>Proven experience in lead generation and cold calling.</li><li>Strong negotiation, communication, and relationship-building skills.</li><li>Experience managing the full sales cycle.</li><li>Ability to work independently and achieve sales targets.</li><li>Proficiency in CRM systems and Microsoft Office applications.</li><li>Fluent English is a plus.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are seeking a Technical Delivery Lead to drive the end-to-end delivery of complex, high-impact projects within the UK IT portfolio. This role focuses on shaping, mobilising, and delivering multiple initiatives across cross-functional teams, systems, and external partners, ensuring outcomes are achieved on time, within budget, and to the required quality standards, while aligning with Vodafone s governance frameworks.</p><p>What you ll do</p><p>Lead the delivery of one or more complex projects within an assigned portfolio, ensuring full lifecycle accountability from business case through to operational handover Build, lead, and support cross-functional project teams, creating clarity of objectives and fostering a collaborative, high-performing environment Define and communicate the programme vision and desired future state, aligning stakeholders to shared outcomes Develop detailed project and programme plans, including resource forecasting, dependencies, and critical path management Prepare cost estimates and manage financial performance, including capitalisation and budget tracking Integrate all workstreams into a unified delivery plan and ensure alignment across technical and business activities Monitor and control project performance, embedding measurable outcomes and success criteria Establish and manage stakeholder communication plans across senior internal and external stakeholders Manage supply and demand of resources across the project lifecycle, including people, financials, and technology Build and maintain strong stakeholder relationships, ensuring alignment and effective collaboration throughout delivery Oversee governance compliance and ensure adherence to Vodafone delivery methodologies Collaborate with system integrators and third-party partners to deliver programme objectives</p><p>What's in it for you</p><p>Opportunity to lead complex, high-visibility transformation initiatives within Vodafone UK Exposure to senior stakeholders and international delivery environments Professional growth through ownership of large-scale programmes and cross-functional collaboration A culture focused on innovation, continuous improvement, and learning Career progression within programme and portfolio delivery</p><p>What skills you will learn</p><p>Advanced programme and project leadership techniques Strategic stakeholder management and executive communication Financial planning and budget control within large-scale programmes Governance and delivery excellence in global telecom environments Managing complex transformations across distributed and diverse teams</p><p>Join Us</p><p>At Vodafone, we re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this. We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together. With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Egyptian national residing in Egypt Extensive experience (typically over 5 years) delivering complex, end-to-end projects within ICT or technology environments Strong understanding of software development lifecycle and technical transformation delivery Experience working within telecommunications or network environments Proven ability to manage multiple projects of varying scale and complexity simultaneously Skilled in stakeholder engagement and influencing across all organisational levels Experience managing cross-cultural and matrix teams Strong financial acumen, including budgeting, forecasting, and understanding of profit and loss Recognised project management certification (PRINCE2 Practitioner or PMP) Excellent communication, organisation, and collaboration skills Proficiency in Microsoft Excel, PowerPoint, Visio, and Project Ability to quickly acquire and apply new technical knowledge</p><p>Not a perfect fit? Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan. CORE WORK ACTIVITIES Assisting in Management of Restaurant Team Handles employee questions and concerns. Monitors employees to ensure performance expectations are met. Provides feedback to employees based on observation of service behaviors. Assists in supervising daily shift operations. Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager. Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results. Conducting Day-to-Day Restaurant Operations Ensures all employees have proper supplies, equipment and uniforms. Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels. Ensures compliance with all restaurant policies, standards and procedures. Monitors alcohol beverage service in compliance with local laws. Manages to achieve or exceed budgeted goals. Performs all duties of restaurant employees and related departments as necessary. Opens and closes restaurant shifts. Providing Exceptional Customer Service Interacts with guests to obtain feedback on product quality and service levels. Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met. Encourages employees to provide excellent customer service within guidelines. Handles guest problems and complaints, seeking assistance from supervisor as necessary. Strives to improve service performance. Sets a positive example for guest relations. Assists in the review of comment cards and guest satisfaction results with employees. Meets and greets guests. Conducting Human Resource Activities Supervises on-going training initiatives. Uses all available on the job training tools for employees. Communicates performance expectations in accordance with job descriptions for each position. Coaches and counsels employees regarding performance on an on-going basis. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Assists servers and hosts on the floor during meal periods and high demand times. Recognizes good quality products and presentations. Supervises daily shift operations in absence of Restaurant Manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</p><p></p></section>