Job Description

Roles & Responsibilities

About us:

Soar is a global fintech startup that specializes in financing and investment. Currently headquartered in Saudi Arabia, Soar is growing throughout the region with a mission to help people achieve their financial goals with innovative financial and property investment solutions and tools through its multi-purpose platform, designed to offer a simple and seamless user experience.

Role Summary:

The Senior Product Manager owns the vision, strategy, and delivery of enterprise systems, core platforms and integrations that enable secure, compliant, and scalable fintech products. This role has end-to-end ownership of shared capabilities and operational platforms including 3rd-party integrations, CRM, customer support systems, admin portals, and data platforms used across multiple product and business squads.

This is a senior, high-impact role requiring strong judgment in regulated environments, the ability to lead through influence, and a deep understanding of how platform decisions affect customer experience, operational efficiency, and regulatory posture.

Key Responsibilities:

Platform & Internal Systems Strategy:

• Define and own the long-term platform and internal systems strategy aligned with business growth and regulatory requirements.
• Set platform principles and standards (API-first, reuse-driven, audit-ready, security-by-default).
• Proactively identify structural platform gaps and lead initiatives to address scalability, reliability, and operational risk.

Senior Ownership of 3rd-Party Integrations:

Lead product ownership for complex 3rd-party integrations, including:

• Identity and verification providers
• Credit bureaus and risk data services
• Banking, payments, and financing partners
• Government and regulatory systems
• Drive integration strategy across vendors, including:
• Standardized integration patterns
• SLA, monitoring, and incident management requirements
• Versioning, migration, and deprecation strategies
• Partner with procurement, legal, and engineering on vendor selection and onboarding.

CRM, Customer Support & Case Management Platforms:

• Own the product direction for CRM and customer support systems supporting:
• Customer lifecycle management
• Case handling, disputes, and escalations
• Compliance-driven workflows (KYC/AML reviews, investigations)
• Ensure deep integration between CRM, support platforms, and core fintech systems.
• Optimize operational workflows to reduce manual effort and improve resolution times.

Admin Portals & Operational Tooling:

Lead product ownership of admin portals and internal dashboards used by:

• Operations
• Risk and compliance
• Customer support
• Finance and reconciliation teams
• Ensure admin tools support:
• Role-based access control and audit trails
• Secure approvals and exception handling
• High-volume operational throughput with strong usability
• Balance flexibility for ops teams with strong governance and controls.

Regulatory, Risk & Compliance Leadership:

• Act as a senior product partner to Risk, Compliance, Legal, and InfoSec.
• Translate regulatory obligations into scalable platform capabilities rather than ad-hoc processes.
• Ensure all platform and ops systems are audit-ready by design, with full traceability and reporting.
• Lead product responses to regulatory findings, audits, and remediation initiatives.

Roadmap Ownership & Cross-Squad Alignment:

• Own and communicate a multi-quarter platform roadmap, balancing:
• Regulatory commitments
• Operational efficiency
• Product enablement and scalability
• Drive prioritization decisions that consider company-wide impact and long-term platform health.
• Manage complex dependencies across product squads and business functions.

Execution, Quality & Resilience:

• Work closely with engineering leadership to define and enforce:
• Non-functional requirements (availability, performance, security)
• Business continuity and disaster recovery expectations
• Ensure safe delivery through staged rollouts, monitoring, and incident management practices.

Metrics, Outcomes & Continuous Improvement:

Define and own senior-level platform KPIs, including:

• Platform adoption and reuse across squads
• Integration reliability and failure rates
• Operational efficiency gains
• Reduction in manual and high-risk processes
• Use data, incidents, and audit outcomes to drive continuous improvement.

Required Skills & Experience:

• 8+ years of Product Management experience, with significant ownership of platform or internal products in fintech or other regulated industries.
• Proven experience leading:
• 3rd-party integrations at scale
• CRM and customer support platforms
• Admin portals and operational tooling
• Strong understanding of:
• Financial transaction flows and risk controls
• APIs, distributed systems, and integration patterns
• Regulatory frameworks (KYC, AML, data privacy)
• Demonstrated ability to lead through influence in complex, cross-functional environments.

Preferred Qualifications:

Experience as a Senior / Lead Platform PM or Technical PM.

Background in lending, mortgages, payments, or identity platforms.

Experience working directly with regulators, auditors, or compliance reviews.

Familiarity with cloud security, access management, and observability.

Experience mentoring junior PMs or shaping product standards.

Desired Candidate Profile