purchasing representative Jobs - Cairo Egypt

Reports to: Director, Gift Administration<br>Purpose: Responsible for the prompt and accurate processing and recording of all gifts and pledges, including checks, credit cards, and EFTs. The role ensures strict adherence to internal controls, policies (especially the 72-hour turnaround), and CASE standards. This position supports donor acknowledgment, assists in drafting gift agreements, and generates essential financial reports.<br>Responsibilities:Gift Processing and Accuracy: Coordinate and manage the accurate and timely processing of all daily gift batches, pledges, and unique transactions, adhering to the 72-hour turnaround receipting policy. Compliance & Data Integrity: Ensure all processing methods comply with CASE standards and related tax laws. Conduct data verification, cleansing, and updates to maintain high data integrity in the advancement database. Financial Support & Reporting: Assist the Controller's Office with the reconciliation and monthly close process. Generate required financial reports, dashboards, and assist the Director in drafting gift agreements. Donor Acknowledgment: Produce gift receipts and individualized acknowledgement letters promptly, ensuring donor records are consistent and accurate across all Advancement units.<br>Requirements:Minimum Education Requirements:Bachelor’s degree in finance, economics, or business is highly desired.<br>Experience:Minimum 5 years of experience, preferably in higher education.<br>Skills:Data Management: Highly detail-oriented and comprehend a complex database, policies, and procedures. Software Proficiency: Extensive experience with MS Office (Word, Excel, Power Point) and knowledge of any CRM. Process Learning: Ability to quickly learn the principles and practices of gift counting and complex data entry. Accountability & Compliance: Ability to prioritize work and perform multiple tasks simultaneously while maintaining a high degree of accuracy and adherence to deadlines. Strong commitment to the highest standards of customer service and professionalism; maintains confidentiality, and a strong work ethic. Communication and Collaboration: Exemplary interpersonal skills to clearly explain policies to all internal and external customers. Ability to take responsibility, work well as a team member and independently. Fluent in written and verbal English and Arabic.<br>This position is open until September 6, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

<p>We're looking for a Finance Operations Officer with a focus on Revenue Assurance to join our team. In this role, you'll be responsible for safeguarding our revenue streams by ensuring the accuracy and integrity of all finance processes related to revenue-generating activities. You'll play a key part in identifying and preventing revenue leakage, implementing robust controls, and contributing to the overall financial health of our organization.</p><p><strong>Desired Candidate Profile</strong></p><p>To excel in this role, you should possess:</p><ul><li><strong>Education:</strong> A bachelor s degree in finance, Accounting, or a related field.</li><li><strong>Experience:</strong><ul><li>1-2 years of experience in the accounting field.</li><li>Prior experience in handling B2C, B2B, revenue assurance, and reporting is essential.</li></ul></li><li><strong>Technical Proficiency:</strong><ul><li>Experience with SAP or any other ERP system is a must.</li><li>Proficiency in MS applications (e.g., Excel, Word, Outlook) is also required.</li></ul></li><li><strong>Industry Knowledge (Preferred):</strong><ul><li>A Travel &amp; Tourism industry background is preferred.</li><li>An intermediate understanding of the travel, tourism, &amp; hospitality landscape in the region is beneficial.</li></ul></li><li><strong>Skills &amp; Attributes:</strong><ul><li>Strong relationship management, negotiation, quantitative, and analytical skills.</li><li>Good ability to manage teams (even if not direct reports, implies strong coordination).</li><li>Fluent in written and spoken English.</li></ul></li></ul>

Reports to: Manager, Venture Lab Marketing and Communications<br>Role Purpose<br>To drive the visibility and brand positioning of AUC Venture Lab (V-Lab), the leading university-based startup accelerator in the MENA region. Responsible for implementing the marketing and communications strategy, capturing V-Lab's activities through diverse mediums. The role involves managing the editorial calendar, creating high-quality content, and maintaining a robust social media presence to engage entrepreneurs, investors, and the wider community.<br>Core Responsibilities<br>Marketing Strategy & Content Creation: Implement the marketing and communications strategy to promote V-Lab’s brand, events, and startup cycles, while ensuring consistent brand positioning and increased program visibility. Develop and edit high-quality written content, including newsletters, email campaigns, and blog articles, while ensuring precise messaging alignment and strong audience engagement. Prepare briefs for partners and media agencies to support Venture Lab activities. Source and manage visuals, photography, and videography for digital and print channels, while ensuring top-tier aesthetic quality and institutional brand compliance across all media. Social Media & Community Management: Manage V-Lab’s presence across social media channels, developing and adhering to a content calendar, while ensuring regular publishing schedules, brand growth, and active community engagement. Monitor social media analytics and leverage tools to optimize engagement and reach. Respond to inquiries regarding V-Lab activities and offerings, both online and offline. Event Support & Stakeholder Communication: Assist the Marketing Manager in the design and execution of all major events per year, while ensuring seamless operational logistics and high-quality participant experience. Communicate achievements and milestones to internal stakeholders and external partners (Investors, Media, Alumni), while ensuring strong partnership retention and positive institutional representation. Additional Related Duties: Perform other related duties as assigned<br>Qualifications & Skills Education & Experience:Bachelor’s Degree in a relevant field (Marketing, Journalism, Communications) is required. Minimum of 7-9 years of experience. Includes 3 years specifically in marketing, communications, or social media. Interest/knowledge of the entrepreneurship scene is preferred. Technical Skills:Creative: Strong ability to create compelling content with words and images; video editing skills are a plus. Digital: Strong knowledge of popular social media platforms and monitoring tools. Communication: Excellent Arabic and English writing and speaking skills. Personal: High-energy attitude, detail-oriented, and capable of multitasking in a fast-paced environment. <br>This position is open until August 20, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Reports to: Manager, Exec Ed Consultancy Services<br>Role Purpose: The officer will ensure the successful analysis, design, development, implementation, and evaluation of new and existing executive education programs across their full lifecycle in coordination with school of business units.<br>Core Responsibilities: Program Lifecycles and Quality Assurance: Create program process sheets to enforce activity timelines and strict deadlines Monitor participant feedback and attend classes to improve program operations, audit student learning, and report progress to program directors Instructor and Expert Network Coordination: Maintain and expand the network of subject matter experts (SMEs), facilitators, and faculty while tracking vendor rates Nominate qualified instructors for scheduled courses and evaluate their performance for final program reports Program Content Development and Market Research: Manage SME agreements and content progress and research higher education trends and workplace re-skilling demand to help design relevant new courses Marketing Support and Student Recruitment: Assist in marketing plans for new and existing courses in coordination with business development and communication teams Program Operations and Complaint Resolution: Coordinate course announcements, student registrations, and training material purchases with operational teams Resolve student complaints, route operational issues to appropriate departments, and perform general administrative duties Additional Support: Perform other related duties as required.<br>Qualifications and Skills:Education and Experience:Bachelor’s degree in business management or a related field A postgraduate degree is an asset Minimum of seven years of related professional experience in related field<br>Technical Skills: Communication: fluent written and spoken English, paired with strong report writing, presentation, and negotiation skills to engage effectively with internal teams, prospective students, and international subject matter experts Organization and Problem-Solving: Demonstrate strong teamwork, time management, and multi-tasking skills under pressure, with high attention to detail when managing program deadlines Technical: Proficient in Microsoft Office, e.g., Word, Excel, and Power Point, and internet research techniques to analyze market trends and track program schedules and deliverables<br> This position is open until August 24, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the short list will be contacted. "The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply." “We thank all individuals who have expressed interest in working at The American University in Cairo.”

<h2>Full Job Description</h2><h2>Key Responsibilities</h2><ul><li>Serve as the main point of contact for assigned clients, managing all visa-related communication and inquiries.</li><li>Develop a deep understanding of each client’s visa contract, scope of services, business needs, objectives, and challenges.</li><li>Proactively identify opportunities to exceed client expectations and recommend visa solutions that drive value.</li><li>Ensure adherence to agreed service levels for visa processing timelines and requirements.</li><li>Build strong relationships with key client stakeholders at all levels regarding visa matters.</li><li>Collaborate effectively with internal teams (sales, accounts, formations, operations) to ensure seamless visa service delivery.</li><li>Prepare and distribute visa status reports as agreed and scheduled with the client.</li><li>Develop and maintain accurate visa records and account information.</li><li>Deliver exceptional customer service via phone, email, and other designated channels for visa inquiries.</li><li>Actively listen to client inquiries and complaints to understand their visa processing needs.</li><li>Effectively troubleshoot and resolve visa issues, ensuring compliance with regulations.</li><li>Escalate complex visa cases immediately to the manager for resolution.</li><li>Maintain a deep understanding of visa products, processes, and systems to provide accurate information.</li><li>Maintain a positive and professional work environment, fostering teamwork and collaboration within the visa service team.</li><li>Ensure adherence to company policies and procedures in all visa processing activities.</li></ul><h2>Job Requirements</h2><ul><li>Experience in UAE &amp; KSA employment visas is a must.</li><li>English fluency (spoken and written) to handle client communication and documentation.</li><li>Knowledge of visa regulations and compliance requirements in both UAE and KSA.</li><li>Client service skills: Strong ability to manage inquiries, resolve issues, and maintain professional relationships.</li><li>Attention to detail: Accuracy in preparing, reviewing, and maintaining visa records.</li><li>Team collaboration: Ability to work effectively with internal departments (sales, accounts, operations).</li><li>Problem-solving: Capability to troubleshoot and escalate complex visa cases promptly.</li><li>Adaptability: Flexibility to manage multiple clients and shifting requirements across regions.</li></ul>

Reports to: Senior Manager, Student Life Events Management<br>Purpose:The job holder will coordinate the logistical and operational aspects of events and activities within the Office of Student Life (OSL). He or She will support student organizations in executing their event calendars and manage all office-led programs. Acting as a liaison between student organizations and university offices, this role ensures smooth workflow, compliance with safety regulations, and the successful execution of both small and large-scale events. Additionally, supports the management of OSL's social media channels, budget and campus promotional spaces.<br>Responsibilities:Event Logistics and Reservations:Administer venue, classroom, and promotional space bookings on the AD ASTRA system for student organizations, while ensuring seamless scheduling and optimal utilization of campus spaces Coordinate operational requests via AUC Connect and manage security clearances for all student events, while ensuring compliance with institutional safety standards and smooth operational workflows Liaise with Food Services and internal providers to manage catering and technical setups, while ensuring all logistical requirements are met with high quality and precision Office-Led Programs and Support: Assist in the planning and execution of Office of Student Life (OSL)-led events, while ensuring full alignment with university standards and a high-quality participant experience Support in creating social media calendars and managing OSL communication platforms, while ensuring consistent brand positioning and increased digital student engagement Prepare weekly tracking reports to manage and allocate campus promotional spaces, while ensuring fair distribution and organized visibility for all student groups Budget Planning and administration: Oversee the budgeting and financial management of all Office of Student Life (OSL) expenditures, while ensuring strict compliance with institutional policies and financial procedures Serve as the primary operational liaison with the Finance Team, while ensuring streamlined financial administration and timely transaction cycles Collaborate with the Senior Director of Student Life to drive resource allocation, while ensuring long-term fiscal responsibility, cost efficiency, and financial sustainability Administer the compilation, documentation, and preparation of financial justifications, approvals, and reports, while ensuring data-driven accuracy to support operational and programmatic decision-making SAP Administration and Management:Execute and finalize all SAP transactions (including PRs, DPRs, and DPOs) as the designated OSL user, while ensuring accurate data processing and policy alignment Support the Senior Director in overseeing, monitoring, and tracking the OSL cost center budget, while ensuring precise fund allocation, zero variance errors, and full compliance with institutional financial regulations Trips/ Travel Requests Management and Policy Compliance:Administer and coordinate local and international travel requests for OSL office-led trips and student organizations, while ensuring seamless travel arrangements and a secure itinerary execution Liaise directly with the Travel Office and relevant institutional stakeholders to secure approvals and process documentation, while ensuring strict alignment with AUC travel policies and regulatory compliance Additional Related Duties:Perform other related duties as assigned<br>Requirements:Minimum Education Requirements:Bachelor’s degree is required Experience:Minimum of five to seven years of experience; including four years in managing events, preferably in an academic setting Skills:Communication: High level of oral and written communication in English and Arabic Organizational: Ability to multitask and prioritize effectively under pressure Leadership: Ability to lead students and manage stakeholders Technical: Graphic design experience is an asset Soft Skills: Empowered decision-maker; ability to work flexible hours (night shifts) as needed<br>This position is open until July 6, 2026Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

<p><strong>English Customer Service Representative</strong></p><p>Location: Maadi Technology Park</p><p><strong>Requirements:</strong></p><ul><li>C1 English Level.</li><li>Graduates Only.</li><li>Minimum 1 year of Customer Service experience.</li><li>Ready to join on 24 Aug 2026.</li><li>Egyptian Nationals.</li></ul><p>Gross Salary: EGP 24,480</p><p><strong>Benefits:</strong></p><ul><li>Medical Insurance.</li><li>Social Insurance.</li><li>Transportation Provided.</li><li>Paid Training.</li><li>Career Growth Opportunities.</li><li>Rotational Shifts.</li></ul>

e& CX Solutions is looking for very good to excellent English speakers to join Etisalat UAE via calls and support UAE customers.<br><br>✅ Requirements:<br> • Graduate of any major<br> • English B2<br> • Rotational shifts flexibility<br><br>✔️ What’s in it for you?<br><br> ???? Net Salary up to 15K EGP + incentives <br><br> ???? Fast career growth (In-source)<br><br> ???? Social & medical insurance<br><br> ???? 3K bonus<br><br> ???? Referral bonus 6K EGP<br><br> ✈️ Opportunity to travel to UAE<br><br>???? Maadi – Degla Square (No transportation)

e& CX Solutions is looking for very good to excellent English speakers to join Etisalat UAE via calls and support UAE customers.<br><br>✅ Requirements:<br> • Graduate of any major<br> • English B1+<br> • Rotational shifts flexibility<br><br>✔️ What’s in it for you?<br><br> ???? Net Salary up to 15K EGP<br><br> ???? Fast career growth (In-source)<br><br> ???? Social & medical insurance<br><br> ???? 3K bonus<br><br> ???? Referral bonus 6K EGP<br><br> ✈️ Opportunity to travel to UAE<br><br>???? Maadi – Degla Square (No transportation)

Future Pharmaceutical Industries “FPI”<br><br>We are seeking an employee ambitious, qualified, potential, serious for the following vacancy:<br><br>-(Alex Center) <br>- (Alex East 1,2)<br>-(Alex East 3)<br><br>- Pharmacist , vet or science<br>- Presentable, ambitions, good communication skills ,excellent computer skills and English language.<br><br>In “FPI” we believe that our personnel are the most valuable assets.<br><br>Please send your updated CV to the following E-Mail :<br><br>Shady. M. Othman@Gmail. Com

We Are Hiring: English Technical Support Specialist (C1) Are you a C1 fluent English speaker with a passion for technology? Position Details:Location: 20 West, Sheikh Zayed Salary: 32,000 EGP Gross Shifts: Day Shifts (Operational window between 10:00 AM and 10:00 PM) Training: 4 Weeks (Fully Paid) Channel: Voice (Technical Support and Troubleshooting) Key Requirements:C1 Advanced English fluency (written and spoken) Strong technical troubleshooting and analytical skills Excellent active listening and professional customer service abilities Availability to complete a 4-week full-time training program What We Offer:Competitive compensation package of 32,000 EGP Gross Fixed daylight operational shifts for work-life balance Structured career growth within a global BPO environment How to Apply: Send a direct message on Linked In with your updated CV or contact details to begin the screening process.

Company Description Penta Pharma Egypt is a dynamic generic pharmaceutical joint stock company with a diverse, experienced team and an extensive EDA-approved portfolio covering multiple therapeutic areas. The company operates a state-of-the-art manufacturing facility in Ismailia’s Abu Sultan industrial zone, specializing in solid and semi-solid dosage forms and adhering to international quality standards. Its manufacturing site has received positive audits from the Egyptian Ministry of Health and Population and authorities in several African and Middle Eastern countries, as well as ISO 9001 certification. Penta Pharma Egypt maintains one of the largest generic pipelines in the region, ensuring a reliable supply of innovative, effective medications. Guided by a patient-centric approach, the company strives to make safe, high-quality medicines accessible and positions itself as a trusted healthcare partner across Egypt and beyond.<br>Role Description The Medical Sales Representative role is a full-time hybrid position based in Qesm Heliopolis, with some flexibility for work from home. The role covers territories including Ein Shams, Zatoun, Matrya, Heliopolis, Shoubra Masr, and Shoubra El Khema. Day-to-day responsibilities include visiting healthcare professionals, promoting Penta Pharma Egypt’s portfolio, providing accurate product and therapeutic information, and building long-term relationships that support patient-centric outcomes. The Medical Sales Representative will implement sales plans, monitor market trends, conduct regular follow-ups, and ensure achievement of sales targets within assigned areas. The role also involves organizing and participating in medical events, maintaining up-to-date knowledge of products and competitors, and providing timely reporting on activities, opportunities, and challenges.<br>Qualifications<br> <br>Strong Medical Sales skills with a proven ability to meet or exceed sales targets and effectively promote pharmaceutical products. Excellent Communication and Customer Service skills to build trust with healthcare professionals and respond to inquiries in a clear, professional manner. Foundational knowledge in Medicine to understand therapeutic areas, clinical practices, and patient needs relevant to the product portfolio. Background in Pharmacy or a related life science field to interpret product information, dosage forms, and regulatory requirements. Bachelor’s degree in Pharmacy, Medicine, Science, or a related discipline. Valid driving license and willingness to travel regularly within assigned territories. Strong organizational and time-management skills, with the ability to plan visits and manage a sales territory efficiently. Comfort with using digital tools (CRM systems, online reporting, and presentation platforms) for communication and documentation. High level of integrity, adherence to ethical sales practices, and alignment with patient-centric values. Prior experience in pharmaceutical sales in Egypt is an advantage.

Job Title: Call Center Representative (Inbound Calls) <br>Benefits- Net Salary Up to 19k & Fully Paid Training- Monthly Commission equivalent to up to 700 AED- Promotion & Career Path- Free VPN line Provided- Medical & Social insurance.<br>- For B1+ Up to B2 English Speakers.<br>• Work Location: Maadi, Cairo.<br>If you’re interested, kindly send your CV and a voice note introducing yourself in English to 01118001361

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

Join Our New Account! Are you a Native or fluent English speaker looking for your next career opportunity? Join our growing team with excellent career growth opportunities in a dynamic international environment.<br>Why Join Us?· Remote working model· Work with a German company serving international clients· Be part of a new account with long-term career growth opportunities· 35,000 EGP Net monthly salary.· Option to receive your salary in a foreign currency· Attractive commission scheme (Uncapped)· Performance-based team bonus· Medical & Social Insurance· Transportation Allowance· Continuous learning, training, and professional development Your Responsibilities· Conduct outbound prospecting through cold calls using qualified lead lists.· Engage with inbound leads and identify business opportunities.· Qualify prospects and schedule meetings for the Sales Team.· Collaborate closely with your dedicated Sales Consultant to identify and develop strategic target accounts.· Maintain accurate lead and activity records within the CRM system.· Consistently achieve sales and qualified opportunity targets.· Report sales activities, pipeline progress, and results. What We're Looking For· Native or C2 English proficiency (mandatory).· Strong communication and relationship-building skills.· Sales-oriented, proactive, and customer-focused mindset.· Comfortable working with CRM systems and Microsoft Office.· Self-motivated with a willingness to learn and grow.· Previous experience in telesales, sales development, customer acquisition, or business development is a must.· Basic understanding of software products and business processes is an advantage. Start your international sales career with a growing German company and become part of an exciting new project with real opportunities for professional development!

About us:We help B2B technology companies across the GCC build sales pipeline and win enterprise customers. You'll work across real client accounts in AI, Saa S, cybersecurity, cloud and enterprise technology while receiving structured sales training and ongoing coaching.<br>What you will do:Call and engage business decision-makers across the GCCResearch companies and identify the right prospects Prospect through phone, Linked In and email Qualify prospects and book discovery meetings Manage activity and pipeline through Hub Spot Work directly on international technology client accounts Participate in regular coaching, call reviews and performance sessions Important: This is a phone-heavy, target-driven sales role. You should be comfortable making outbound calls every day.<br>Requirements:Recent graduate or 0–2 years of experience Excellent spoken and written English Confident communicating with new people Competitive, ambitious and results-oriented Highly coachable and comfortable receiving feedback Organized, disciplined and accountable Interested in sales, technology or business Able to work from our Cairo office as required Your degree matters less to us than how you communicate, learn and perform.<br>What you get:Competitive salary + uncapped performance incentives Structured B2B sales training Real international technology accounts from the start Modern sales stack including Hub Spot and Linked In Sales Navigator Ongoing coaching and direct leadership exposure Clear progression from SDR → Account Executive → Sales Leadership Hybrid working model Private health coverage

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.<br>HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.<br>We are currently seeking an experienced professional to join our team in the role of UKCS Agent<br>Principal responsibilities<br>Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products<br>Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate<br>Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team<br>Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres<br>Requirements Must be university graduate in any discipline Must be highly Fluent in English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy Must have between 0 to 2 years experience in Call Center Must be highly fluent or Excellent English Speaker

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With more than 1,000 professionals across five offices, the company supports over 100 global partners with services spanning software development, analytics, digital solutions, business operations, and customer experience. Flairs Tech works closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization places strong emphasis on its people, fostering a collaborative environment where talent is valued and developed.<br>Role Description The Sales Development Representative (Fluent English) is a full-time, hybrid role based in Qesm El Maadi, with some flexibility to work from home. The individual in this role will identify and qualify sales opportunities, conduct outbound calls and emails, and nurture leads through various communication channels. Day-to-day responsibilities include researching target markets, generating and tracking leads, maintaining accurate records in CRM systems, and coordinating with the sales and business development teams to move prospects through the pipeline. The role also involves preparing reports on lead activity, following up on marketing campaigns, and contributing to continuous improvement of outreach strategies.<br>Qualifications<br> Candidates should possess strong Inside Sales and Lead Generation skills, including prospecting, qualifying, and nurturing potential clients. Candidates should possess solid Sales and Business Development skills, with the ability to identify opportunities, support deal progression, and collaborate with account managers. Candidates should possess excellent Communication skills, including fluent spoken and written English and the ability to engage confidently with international clients. Relevant experience in B2B sales, technology or services industries, or managed services environments is beneficial. Ability to work effectively in a hybrid setting, manage time and priorities, and use CRM and sales enablement tools efficiently. Strong analytical and problem-solving skills, with a proactive and results-oriented mindset. Bachelor’s degree in Business, Marketing, Communications, or a related field is preferred.

Company Description ULTIMATE SOURCE is a private organization that entered the Egyptian healthcare market in 2019, providing platforms, extensive networks, and innovative technology solutions to strengthen and streamline healthcare systems. The organization focuses on enabling healthcare providers to become more dynamic, sustainable, and efficient, leading to better clinical, quality, and financial outcomes. Its solutions support improved patient journeys, satisfaction, and loyalty, helping customers build strong, trusted healthcare brands. With a vision to be a leading provider of impactful solutions and consultation services in Egypt and the Middle East, ULTIMATE SOURCE delivers distinctive, scalable products that address market complexity, technology challenges, and competition while promoting environmental responsibility.<br>Role Description This is a full-time, hybrid Medical Sales Representative role based in Nasr City, with some flexibility for work from home. The Medical Sales Representative will promote and sell healthcare and medical products and solutions to hospitals, clinics, and healthcare providers, building strong long-term relationships with key decision-makers. Daily tasks include scheduling and conducting sales visits and presentations, understanding customer needs, and recommending appropriate products and technology solutions. The role involves following up on leads, managing sales pipelines, negotiating pricing and terms in line with company guidelines, and meeting or exceeding sales targets. The Medical Sales Representative will also collaborate with internal teams, maintain accurate records in CRM tools, stay updated on market trends and competitor activities, and provide ongoing customer support to ensure satisfaction and retention.<br>Qualifications<br> Strong Medical Sales skills with a proven ability to achieve targets and grow accounts. Excellent Communication and Customer Service skills to build trust, handle inquiries, and support clients effectively. Foundational knowledge of Medicine and/or Pharmacy to understand clinical needs and product applications. Ability to work in a hybrid setup, managing in-person visits in Nasr City and remote tasks efficiently. Bachelor’s degree in a relevant field such as Pharmacy, Medicine, Life Sciences, Business, or equivalent experience. Strong negotiation, presentation, and relationship-building skills in healthcare settings. Comfort with using CRM systems, productivity tools, and basic data analysis to track activities and results. Demonstrated integrity, professionalism, and commitment to non-discriminatory, ethical business practices.

Company Description Met Life has been serving the Middle East and North Africa region for nearly 65 years and has operated in Egypt for over 23 years, providing smart financial solutions for everyday needs. As the first life insurance company in the Egyptian market, Met Life Egypt offers life, accident, and health insurance, along with retirement planning and wealth management solutions to more than one million customers. The company is recognized for its strong distribution capabilities and diverse insurance portfolio. Met Life Egypt is committed to offering reliable guidance to help individuals and businesses meet their financial goals and navigate changing life circumstances. The organization values trust, professionalism, and long-term customer relationships. Role Description This is a full-time, on-site Insurance Sales Representative role based in Cairo. The Insurance Sales Representative will promote and sell Met Life Egypt’s life, accident, health, retirement, and wealth management products to individual and corporate clients. Day-to-day responsibilities include identifying and prospecting new customers, conducting needs assessments, presenting tailored insurance solutions, and following up to ensure customer satisfaction and policy renewals. The role involves providing clear information on policy features, benefits, and pricing, managing documentation and applications, and coordinating with internal teams to support smooth onboarding and service delivery. The Insurance Sales Representative will also maintain accurate records of sales activities, meet or exceed sales targets, and participate in training and development programs to stay current on products, regulations, and market trends. Qualifications Candidates should possess strong Insurance Sales and Sales skills, with a proven ability to meet targets and build a sustainable pipeline. Candidates should possess solid Insurance and Insurance Brokerage knowledge to explain products clearly and recommend suitable solutions. Candidates should possess excellent Customer Service skills, with a focus on relationship building, active listening, and responsive support. Candidates should possess strong communication, negotiation, and presentation skills, with the ability to engage diverse customers professionally. Candidates should possess good organizational and time management abilities, including accurate record-keeping and follow-up on leads. Relevant experience in insurance or financial services sales is highly beneficial. Bachelor’s degree in business, finance, marketing, or a related field is preferred. Fluency in Arabic and good command of English, both spoken and written, is advantageous.