office manager Jobs

<p>Ensure and provide flawless, upscale, professional and high class guest service experiences</p><p>Analyse guest feedback and provide strategic direction to continuously improve overall rating</p><p>Create a communication bridge between guests and operational departments.</p><p>Shed light for all operational departments through the eyes of guests and deal closely with every request, problem and needs of the guests. Find solutions by keeping guest satisfaction at the fore.</p><p>Approve the Through Our Guests Eyes report prepared according to requests, needs and demands placed by guests throughout the day.</p><p>Ensure that the rooms are checked and organise the complimentary services before VIP guests enter the facility. Ensure that VIP guests are greeted in the reception. Inform the General Manager, Hotel Manager and other departments of VIP guests.</p><p>Ensure that a Welcome Letter is written and sent to guests staying at the hotel.</p><p>Ensure that reservations for the A la Carte restaurants in the hotel are scheduled in an orderly manner.</p><p>Identify the training needs of employees, prepare an annual training plan and deliver the necessary trainings. Submit the training participation records to the Human Resources Department.</p><p>Conduct an internal communication meeting with the department at least twice every month and record the items discussed.</p><p>Responsible for procuring and protecting the supplies required to manage the office.</p><p>Identify any physical conditions in the facilities that lessen guest satisfaction and ensure that the investments to be made aim at achieving guest satisfaction.</p><p>Identify the personal expectations and tendencies of guests and work on future concepts accordingly.</p><p>Evaluate the results of the Guest Satisfaction Questionnaire and prepare a report containing statistics, graphs and comments. Provide guidance to the Sales and Marketing Department through the statistical data gathered from guests.</p><p>Inform the General Manager about any diseases and health problems of guests.</p><p>Prepare the Monthly Timecard Report for Guest Relations employees and submit the report to the Personnel Department.</p><p>Prepare the weekly work schedules for Guest Relations employees.</p><p>Adopt the principle of 100% guest satisfaction and ensure that all employees adopt and work towards this principle.</p><p>Take part in the Emergency Response Teams and manage and deploy his/her own team.</p><p>To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for savingenergy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><p>To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness.</p><p>Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>Carry out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least a Bachelor`s Degree.</li><li>At least 7 years of experience in the industry following theoretical education.</li><li>Excellent level of English to communicate with guests and employees.</li><li>Prior attendance in seminars and trainings in the related field.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Has excellent command of guest profiles.</li><li>Trains his/her team and instructs them on how to address guests.</li><li>Knows, applies and ensures application of all services and product ranges in the related field.</li><li>Has knowledge of other departments and processes that it affects.</li><li>Expected to have expertise, acquired through technical training, and long-term work experience concerning the methods, advanced techniques, special equipment and work processes in the related field.</li><li>Expected to integrate and coordinate the operations that concern an important unit in the facility.</li></ul>

We are hiring a PMO Project Manager & Business Analyst to support project planning, execution, reporting, and governance across complex cross-functional initiatives. The role will maintain accurate project data, support resource allocation and bandwidth tracking, and provide leadership with clear visibility into project timelines and critical decisions. You will guide project teams through end-to-end processes, support communication and decision-making, and use data to improve project execution. The position requires strong agility, stakeholder management, and the ability to operate effectively in a fast-changing environment.<br>NOK Human Capital is a leading HR consulting and talent acquisition firm with a global footprint and a proven track record of supporting Fortune 500 clients. We specialize in connecting top-tier talent with industry leaders, driving innovation, and fostering high-performance cultures across the MENA region and beyond.<br>Key Responsibilities Maintain project databases and ensure accurate, timely updates for weekly and bi-weekly PMO reporting. Support project managers with project planning, scoping, execution, and timeline management. Prepare leadership communications, decision papers, and project status updates. Guide project teams through end-to-end project management and governance processes. Track resource allocation, team bandwidth, and project capacity across multiple initiatives. Support annual project intake, review, prioritization, and consolidation activities. Build and maintain project reporting views and dashboards using relevant data and reporting tools. Collaborate with cross-functional stakeholders to drive alignment, resolve challenges, and support effective project delivery.<br>Requirements Bachelor's degree in a relevant field.4+ years of experience in project management, project control, PMO, business analysis, or related roles. Demonstrated experience managing or supporting large, cross-functional projects and initiatives. Strong stakeholder management skills with the ability to communicate effectively with multiple organizational levels. Experience using data and performance metrics to identify opportunities and drive improvements. Strong ability to work independently, manage multiple priorities, and operate effectively in an agile and ambiguous environment. Experience with Tableau and SQL is preferred.

<p>At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.</p><p>Could you be the full-timeOPC Wayside Manager in Cairo we re looking for?</p><p>Your future role</p><p>Take on a new challenge and apply your construction management expertise in a cutting-edge field. You ll work alongside collaborative and detail-oriented teammates. You'll play a key role in ensuring the seamless execution of line segment construction activities, contributing to the successful delivery of our projects. Day-to-day, you ll work closely with teams across the business (such as civil partners, internal subsystems, and Alstom construction managers), coordinate priorities, and ensure compliance with EHS guidelines, and much more. You ll specifically take care of managing weekly coordination meetings and ensuring timely issuance of PTWs (Permit to Work), but also oversee the resolution of interface issues and the closure of snags in alignment with project timelines.</p><p>We ll look to you for:</p><ul><li>Coordinating weekly meetings with subsystems to assign PTW priorities for line segments.</li><li>Issuing PTWs on time to prevent delays.</li><li>Engaging with civil partners to agree on remaining works related to line segments.</li><li>Ensuring shared working areas are managed without disruption to Alstom activities.</li><li>Managing the milestones related to line segments.</li><li>Overseeing and coordinating line segment gauge tests with the Alstom team.</li><li>Managing civil partners for beam rectification works and organizing weekly KPI meetings.</li><li>Mobilizing execution teams and aligning with Alstom construction managers.</li><li>Coordinating with civil partners and internal subsystems to resolve interface issues and unblock line segments.</li><li>Anticipating and addressing issues and concerns proactively.</li><li>Ensuring timely signature of checklists with civil partners and subsystems.</li><li>Managing and closing all snags in checklists within agreed timelines.</li><li>Following up with civil partners on open points and blocking issues in checklists.</li><li>Implementing and adhering to EHS guidelines.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>All about you</p><p>We value passion and attitude over experience. That s why we don t expect you to have every single skill. Instead, we ve listed some that we think will help you succeed and grow in this role:</p><ul><li>Engineering degree.</li><li>10-15 years of experience as a construction manager.</li><li>Knowledge of rail installation processes.</li><li>Strong coordination and stakeholder management skills.</li><li>Proven ability to manage complex projects with multiple interfaces.</li><li>Commitment to safety and EHS guidelines.</li><li>Excellent problem-solving and communication skills.</li></ul><p>Things you ll enjoy</p><p>Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You ll also:</p><ul><li>Enjoy stability, challenges, and a long-term career free from boring daily routines.</li><li>Work with new security standards for rail signalling.</li><li>Collaborate with transverse teams and helpful colleagues.</li><li>Contribute to innovative projects.</li><li>Utilise our dynamic and inclusive working environment.</li><li>Steer your career in whatever direction you choose across functions and countries.</li><li>Benefit from our investment in your development, through award-winning learning.</li><li>Progress towards leadership roles or specialized expertise in construction management.</li></ul><p>You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you!</p><p>Important to note</p><p>As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone. You don t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you ll be proud. If you re up for the challenge, we d love to hear from you!</p><p>Important to note</p><p>As a global business, we re an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. We re committed to creating an inclusive workplace for everyone. Job Segment: Manager, Management</p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>The Admin – Real Estate Operations will be responsible for the accurate and timely coordination of all administrative tasks related to Talabat's real estate portfolio. This includes collecting, organizing, and sharing documentation required for lease agreements, renewals, approvals, and internal compliance. The role plays a critical support function in ensuring operational continuity and audit readiness across the real estate team.<br><br>Key Responsibilities<br><br>Documentation & Record Management<br><br>Collect, verify, and organize all required documentation for new leases, lease renewals, extensions, and contract terminations. Maintain an organized digital and physical filing system for all lease-related paperwork, contracts, approval forms, and legal documents. Ensure documents are properly named, tracked, and stored in alignment with internal governance protocols.<br><br>Coordination & Communication<br><br>Coordinate with internal stakeholders (e.g., legal, finance, operations) to gather required inputs for real estate paperwork. Liaise with landlords and property managers to request or submit supporting documentation. Track the progress of document collection and flag pending items to the Real Estate Manager or Sr. Manager.<br><br>Compliance & Tracking<br><br>Ensure documentation submitted meets internal formatting, policy, and approval standards. Support the real estate team in preparing materials for internal approvals and audits. Maintain trackers for active, pending, and upcoming lease-related documentation.<br><br>Process Adherence<br><br>Follow established checklists and workflows to ensure nothing is missed in the leasing lifecycle. Assist in refining documentation workflows to improve turnaround time and reduce errors.<br><br>WHAT DID WE ORDER?<br><br>2 years of experience in administrative, operations, or real estate coordination roles. Strong organizational skills and attention to detail. Ability to manage multiple requests and deadlines simultaneously. Basic familiarity with real estate contracts is a plus. Proficiency in Microsoft Excel, Google Drive, and document management tools.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?<br>Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers and Senior Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful middle-mile businesses during a transformational time.<br>As a Delivery Partner Senior Manager, you will manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, you will work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>Key job responsibilities<br>- Partner with 25-30 DSP owners across Egypt including entrepreneurs with no background in the logistics industry, or seasoned logistics carriers (Depending on business program)<br>- Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.<br>- Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.<br>- Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.<br>- As Lead, the Delivery Partner Senior Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.<br>- Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, Fleet, and Network Health, to name a few. The Delivery Partner Senior Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and Strategy.<br>- The Delivery Partner Senior Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.<br>A day in the life<br>- Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.<br>- Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.<br>- Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)<br>- Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.<br>- Performance: Deep dive to identify customer metric improvement opportunities.<br>- Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.<br>- Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)<br>- Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.<br>- Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)<br>- Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.<br>- Be the voice of the DSP within and represent them within the AMZL business.<br>- Experience: Improve driver standards to protect brand image.<br>- Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.<br>- Experience analyzing data and best practices to assess performance drivers<br>- Experience influencing internal and external stakeholders<br>- Experience successfully managing dynamic account portfolios<br>- 7+ years of team management experience<br>- Bachelor's degree<br>- MBA<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p><h4>Position summary</h4> <p>Build, install, and repair walls and partitions, including drywall, wallpaper, millwork/molding, and faux finishing. Install and repair finishes, such as laminates. Perform rough-in framing for doors, frames, windows, and cabinetry. Repair, maintain, and construct wood structures such as partitions, doors, furniture, and similar items throughout the property.</p> <p>Perform miscellaneous minor repairs such as tightening loose toilet seats, changing light bulbs, and patching holes in walls. Order items, including filling out requisitions, obtaining manager approval, and using appropriate vendors. Load, transport, and unload freight from elevator to designated area, using hand truck.</p> <p>Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Speak with others using clear and professional language. Develop and maintain positive working relationships with others. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.</p> <p>Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.</p> <p>Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties.</p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team. Inspect grooming and attire of staff and rectify any deficiencies. Communicate with guests, other employees, or departments to ensure guest needs are met. Respond to and try to fulfill any special banquet event arrangements. Set up banquet area/room, ensuring cleanliness and proper set up of furniture/equipment. Inspect and maintain table set-ups for cleanliness, neatness and agreement with group requirements and company standards, and resolve any problems. Document pertinent information in appropriate department logbook.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Develop and maintain positive working relationships with others, and support team to reach common goals. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well-being of guests. Complete work orders for maintenance repairs.</p> <p>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs,</p><p></p>

<p><h4>Position summary</h4> <p>Assist other departments when needed to ensure optimum service to guests. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Stand, sit, or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats (e.g., small print). Enter and locate work-related information using computers and/or point of sale systems. Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email). Engage guests in conversation regarding their stay, property services, and area attractions or offerings.</p> <p>Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.</p> <p>Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist</p><p></p>

<p><h4>Position summary</h4> <p>Process all payment methods in accordance with accounting procedures and policies. Follow property control audit standards and cash handling procedures (e.g., blind drops). Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Transport bank to/from assigned workstation. Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times. Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring everything is in working order.</p> <p>Follow all company and safety and security policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank</p><p></p>

<p>Position: Patient Care Lead Position Purpose The Patient Care Lead plays a vital role in supporting and managing Patient Support Programs, ensuring that patients receive timely, compassionate, and professional assistance throughout their treatment journey. The Patient Care Lead serves as a trusted advocate and a caring voice, ensuring no patient lives their patient support program journey alone. From coordinating services to providing guidance and quality care, the Patient Care Lead brings clarity, transparency, guidance, direction, education, and awareness to the patient support program journey. Whether in the field or the office, every action is taken to make each patient s experience convenient and compliant. At its core, this role is about removing barriers to care and ultimately expanding access strategies around the globe, so patients have the chance to receive and maximize the medical benefits and support they deserve. Duties and Responsibilities Assist the line manager and assigned program team in effectively managing Patient Support Program(s) by liaising with key stakeholders. Ensure timely enrolment of eligible patients in accordance with defined workflow and program timelines. Educate and coordinate with patients to facilitate a seamless enrollment process aligned with program procedures. Maintain accurate, complete patient files, prepared for timely submission in line with project standards. Accompany team members on visits to healthcare providers, pharmacies, or patient support sites to support program implementation. Ensure patients receive their medications efficiently and without delay. Prepare and maintain regular reports on program performance, including patient numbers, services provided, and quality assurance metrics, in collaboration with the team. Maintain and update electronic records related to patient data and quality assurance. Participate in and complete all required training, including product training, pharmacovigilance, and any other client-provided or Axios-mandated trainings. Report any adverse events or product complaints in line with client requirements and Axios Standard Operating Policies and Procedures (SOPPs). Perform administrative duties related to program operations and general office support. Utilize Axios Patient Management System (PMS) exclusively for all program activities. Ensure a solid understanding and consistent application of international standards and relevant Axios policies and procedures. Comply with all applicable laws, regulations, Axios Code of Conduct, and internal SOPPs. Promote awareness of escalation protocols for any deviations or non-compliance issues. Support governance and operational monitoring activities across all Axios programs. Provide guidance, training, and ongoing support to subordinates and newly onboarded team members to ensure smooth integration and performance. Liaise with external stakeholders to ensure clear, effective, and professional communication. Ensure the satisfaction of all involved external stakeholders by providing high quality service Collaborate with various internal divisions to ensure alignment. Ensure proper utilization of all provided digital platforms for both internal and external usage. Oversee the day-to-day operations to ensure timely, accurate processing of patient applications and support requests. Ensure the team provides compassionate and effective support to patients, addressing their needs, and resolving issues promptly. Conduct regular team meetings to review progress, address challenges, and drive improvements. Conduct field visits to meet with healthcare providers, and other stakeholders. Conduct quality assurance and monitoring procedures for Patient Safety data reporting. Perform additional duties as assigned by your line manager. Relationships Work closely with the Line Manager and program team members. Work with the related divisions of Axios. Maintain ongoing and frequent communication with Axios staff. External Partners. Benefits of working with Axios include: Paying fair market value Annual performance-based bonus (based on role, levels, and contract) Premium Private health insurance Career progression aligned with a competency framework. Humanitarian Impact: Contribute to patient support programs that make a meaningful difference in patients' lives. Learning Exposure: Expand your expertise through hands-on experience in global health initiatives and patient-focused programs. Competencies Application of job knowledge. Concern for order and quality. Adaptability and flexibility. Dependability. Teamwork.</p><p><strong>Desired Candidate Profile</strong></p><p>Educational Background and Experience A degree in a Scientific or healthcare-related field is preferred Hands-on experience in a healthcare or scientific field or NGO is ideal Experience in data monitoring and management is an advantage. Experience coordinating and handling logistics/supply chain is a plus Experience in customer service management Job Circumstances The position is based in our regional office, and it does entail frequent travel to Clients and partners, which may be outside your designated region. Flexibility in ability to travel as well as working hours is essential.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>Would you like to be part of a team focused on driving innovation in the transportation industry while working to empower entrepreneurs and contribute to Amazon’s sustainability goals?<br>Equal parts advisor and operating partner, Amazon’s team of Delivery Partner Managers and Senior Managers assists and guides our Amazon DSPs (Delivery Service Partner) business owners as they build and grow successful last-mile businesses during a transformational time.<br>As a Sr. Delivery Partner Senior Manager, you will manage the DSP relationship across the entire lifecycle of the business. As trusted advisors, you will work alongside DSPs to help solve their biggest challenges at a programmatic level, influence their business planning and strategy, and look around corners to identify obstacles and recommend solutions, ensuring DSP owners make effective business decisions and are set up for success.<br>Key job responsibilities<br>Partner with 25-30 DSP owners across Egypt including entrepreneurs and established businesses in last mile industry, or seasoned logistics carriers (Depending on business program)<br>Work closely with a portfolio of owners at different stages as they set strategy, help drive accountability and engagement, and motivate and track key performance metrics.<br>Collaborate with an integrated internal team of Program Managers and Compliance and Finance personnel to ensure owners launch and scale their business in compliance with program requirements.<br>Support owners by removing obstacles and improving financial, operational, and safety practices at the network level.<br>As Lead, the Delivery Partner Senior Manager will do this by analyzing problems, discovering insights, delivering recommendations, and driving change both internally and externally.<br>Collaborate frequently with a wide array of integrated internal stakeholders such as Partner Relations (PAR), Value Added Service (VAS), Legal, Fleet, and Network Health, to name a few. The Delivery Partner Senior Managers support owners by removing obstacles and improving financial, operational, and safety practices at the network level. They facilitate and execute Monitoring and Enforcement Policies (MEP) and build two-way feedback channels with OTR teams, DSPs and WW/EU Product and Strategy.<br>The Delivery Partner Senior Manager will be required to work flexibly and will be required to travel between multiple sites to engage with business owners weekly to carry out their role effectively.<br>A day in the life<br>A day in the life<br>Safety: Partnering with OTR Safety and OTR Regional Managers to ensure business safety compliance.<br>Performance: Guiding owners as they scale their business and manage operational issues, ensuring they have resources in place to effectively ramp-up operations and prepare for peak period.<br>Performance: Supporting owners as they onboard to the program and prepare to launch (this will be on the basis of a net new launch only)<br>Performance: Coach and ensure effective upskilling and utilisation of AMZL tools.<br>Performance: Deep dive to identify customer metric improvement opportunities.<br>Performance: Champion the consistent application of Last Mile processes within Delivery Stations – challenge UTR processes that impact OTR.<br>Performance: Coaching business owners to run compliant, safe and high performing companies (SLS metric deep dive)<br>Experience: Identifying workflow inefficiencies and working to formulate and implement operational improvements at the network level and to improve the individual DSP owner experience.<br>Experience: Developing the relationship between Amazon and our DSP partners (DSP sentiment improvements)<br>Experience: Communication alignment to DSP business owners following close collaboration with OTR partners.<br>Be the voice of the DSP within and represent them within the AMZL business.<br>Experience: Improve driver standards to protect brand image.<br>Capacity Management: Work with the DSP’s to deliver effective ramp plans and pipeline goals ensuring driver supply is achieved to meet peak volume demands.<br>- Experience using analytical, account management, and productivity tools, such as, Oracle Business Intelligence, SalesForce, Tableau, or similar<br>- 8+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience<br>- MBA<br>Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p><br> </div>

<p>Are you a visionary leader with a passion for creating exceptional retail experiences? Do you thrive in dynamic environments where every day brings new opportunities to innovate and inspire? We are seeking an extraordinary <strong>Mall Manager</strong> to lead our vibrant retail destination in <strong>Cairo, Egypt</strong>. This is your chance to shape the future of shopping and entertainment, driving success through strategic leadership and impeccable operational execution. If you're ready to make a significant impact in a bustling, full-time, on-site role, then this is the perfect opportunity for you!</p> <p><strong>Overview:</strong> As the Mall Manager, you will be the driving force behind the overall success and profitability of our premier retail property. You will be responsible for overseeing all facets of mall operations, ensuring a world-class experience for tenants and visitors alike. This is a pivotal leadership role where your strategic vision and operational prowess will directly contribute to the mall's reputation as a leading destination.</p> <p><strong>Responsibilities:</strong></p> <ul> <li><strong>Strategic Leadership:</strong> Develop and implement comprehensive business strategies to enhance mall performance, tenant satisfaction, and customer engagement.</li> <li><strong>Operational Excellence:</strong> Oversee all daily operations, including security, maintenance, cleaning, and facilities management, ensuring the highest standards are consistently met.</li> <li><strong>Financial Management:</strong> Manage budgets, control expenses, and drive revenue growth through effective lease management, marketing initiatives, and operational efficiencies.</li> <li><strong>Tenant Relations:</strong> Cultivate strong relationships with tenants, addressing their needs, ensuring lease compliance, and fostering a collaborative retail community.</li> <li><strong>Sales & Marketing:</strong> Collaborate with the marketing team to develop and execute innovative campaigns and events that attract visitors and boost sales for tenants.</li> <li><strong>Team Leadership:</strong> Recruit, train, and mentor a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.</li> <li><strong>Risk Management:</strong> Implement robust safety and security protocols to ensure a safe and secure environment for all patrons and staff.</li> <li><strong>Community Engagement:</strong> Represent the mall within the local community, building positive relationships and identifying opportunities for partnership.</li> </ul> <p><strong>Skills & Technologies:</strong> Success in this role demands a blend of strong <strong>Administration</strong>, <strong>Management</strong>, and deep expertise in <strong>Retail Operations</strong>. You will leverage skills in strategic planning, financial oversight, team leadership, and stakeholder communication to navigate the complexities of a large-scale retail environment.</p> <p><strong>Growth Opportunities:</strong> This role offers significant opportunities for professional growth within a dynamic and expanding organization. As a key leader, you will have the chance to implement innovative strategies, develop new initiatives, and mentor future leaders, expanding your influence and expertise in the retail and real estate sectors.</p> <p><strong>Team & Culture:</strong> Join a dedicated and passionate team committed to delivering exceptional experiences. Our culture values collaboration, innovation, and a proactive approach to challenges. You will work alongside professionals who are experts in their fields, all striving to make our mall a vibrant hub for the community.</p> <p><strong>Impact:</strong> Your leadership will directly influence the economic success of our tenants, the satisfaction of our visitors, and the overall standing of the mall as a premier destination in Cairo. You will play a crucial role in shaping memorable experiences and contributing to the local economy.</p><p><strong>Requirements</strong></p><ul> <li><strong>Seasoned Leadership:</strong> A minimum of <strong>10-12 years of progressive experience</strong> in retail management, operations management, or a similar leadership role within a large commercial or retail environment.</li> <li><strong>Managerial Prowess:</strong> Proven experience at a <strong>Manager career level</strong>, demonstrating exceptional leadership, decision-making, and problem-solving capabilities.</li> <li><strong>Essential Skills:</strong></li> <ul> <li><strong>Administration:</strong> Demonstrated excellence in administrative oversight and process optimization.</li> <li><strong>Management:</strong> Superior abilities in strategic planning, resource allocation, and performance management.</li> <li><strong>Retail Operations:</strong> In-depth understanding and hands-on experience in managing complex retail environments.</li> <li><strong>Sales Management:</strong> A strong track record in driving sales growth and implementing effective retail strategies.</li> <li><strong>Customer Service:</strong> A passion for delivering unparalleled customer experiences and fostering strong tenant relationships.</li> <li><strong>Team Leadership:</strong> Proven ability to inspire, motivate, and develop high-performing teams.</li> <li><strong>Strategic Planning:</strong> Capacity to develop and execute long-term strategies for mall growth and profitability.</li> <li><strong>Financial Management:</strong> Expertise in budget management, financial analysis, and cost control.</li> <li><strong>Lease Management:</strong> Experience in managing tenant leases, renewals, and compliance.</li> <li><strong>Marketing Strategy:</strong> Ability to contribute to and understand effective retail marketing initiatives.</li> <li><strong>Problem Solving:</strong> Adept at identifying challenges and implementing effective solutions swiftly.</li> <li><strong>Stakeholder Communication:</strong> Excellent verbal and written communication skills to engage with tenants, staff, and external partners.</li> <li><strong>Security Management:</strong> Understanding and implementation of robust security protocols.</li> <li><strong>Facility Management:</strong> Experience overseeing building maintenance and operational efficiency.</li> <li><strong>Negotiation:</strong> Strong negotiation skills for tenant agreements and vendor contracts.</li> </ul> </ul>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>The Admin – Real Estate Operations will be responsible for the accurate and timely coordination of all administrative tasks related to Talabat's real estate portfolio. This includes collecting, organizing, and sharing documentation required for lease agreements, renewals, approvals, and internal compliance. The role plays a critical support function in ensuring operational continuity and audit readiness across the real estate team.<br><br>Key Responsibilities<br><br>Documentation & Record Management<br><br>Collect, verify, and organize all required documentation for new leases, lease renewals, extensions, and contract terminations. Maintain an organized digital and physical filing system for all lease-related paperwork, contracts, approval forms, and legal documents. Ensure documents are properly named, tracked, and stored in alignment with internal governance protocols.<br><br>Coordination & Communication<br><br>Coordinate with internal stakeholders (e.g., legal, finance, operations) to gather required inputs for real estate paperwork. Liaise with landlords and property managers to request or submit supporting documentation. Track the progress of document collection and flag pending items to the Real Estate Manager or Sr. Manager.<br><br>Compliance & Tracking<br><br>Ensure documentation submitted meets internal formatting, policy, and approval standards. Support the real estate team in preparing materials for internal approvals and audits. Maintain trackers for active, pending, and upcoming lease-related documentation.<br><br>Process Adherence<br><br>Follow established checklists and workflows to ensure nothing is missed in the leasing lifecycle. Assist in refining documentation workflows to improve turnaround time and reduce errors.<br><br>WHAT DID WE ORDER?<br><br>2 years of experience in administrative, operations, or real estate coordination roles. Strong organizational skills and attention to detail. Ability to manage multiple requests and deadlines simultaneously. Basic familiarity with real estate contracts is a plus. Proficiency in Microsoft Excel, Google Drive, and document management tools.

<strong>Country Operations Manager<br><br></strong>Egypt<br><br><strong>About Kerten Hospitality<br><br></strong>Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.<br><br>Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of <strong>Connection, Curation, Innovation, and Leading the Way</strong>.<br><br><strong>About The Properties<br><br></strong><strong>The House Residence Fouka Bay: </strong>The House Residence Fouka Bay is a beachfront lifestyle destination located along Egypt’s Mediterranean coast, approximately 200 km west of Alexandria and within easy reach of Cairo. The property features 40 fully serviced rooms, complemented by curated F&amp;B outlets, vibrant communal spaces, and extensive landscaped areas. Guests can enjoy swimming pools distributed throughout the resort, water-sport activities, event and celebration spaces, and a lively clubhouse atmosphere. The House Residence Fouka Bay blends relaxed luxury with warm hospitality, positioning itself as a seasonal lifestyle hub for families and leisure travelers seeking a distinctive coastal escape.<br><br><strong>D-Bay by Cloud 7</strong> is a beachfront destination located along Egypt’s North Coast, approximately 180 km west of Alexandria. The property comprises 30 seaside cabanas and features one signature restaurant, Charcood, offering a relaxed yet vibrant dining experience by the sea. Designed as a Cloud 7 lifestyle concept, D-Bay delivers a laid-back coastal atmosphere, combining casual luxury, curated experiences, and warm hospitality for leisure-focused travelers.<br><br><strong>Fouka Bay Bungalows by Cloud 7</strong> is a tranquil lagoon-side retreat set within Fouka Bay on Egypt’s Mediterranean coast. The property features 32 cabanas/bungalows beautifully positioned around an outstanding lagoon and is complemented by one restaurant, Joontos. Designed for relaxed stays, the bungalows offer a serene lifestyle experience that blends nature, comfort, and Cloud 7’s signature approach to effortless hospitality.<br><br><strong>Il Monte Galala by Cloud 7 is</strong> a vibrant lagoon-centric lifestyle destination located in Sokhna, along the Red Sea coast, just 75 minutes from Cairo. The property features 153 thoughtfully designed cabanas, set around stunning crystal lagoons and complemented by curated F&amp;B outlets, recreational facilities, and lively communal spaces. Designed as a year-round getaway, Il Monte Galala blends unique architecture, nature-driven design, and Cloud 7’s signature effortless hospitality. Positioned as a social and experience-led resort, it caters to families, couples, and young-at-heart travelers seeking a distinctive escape combining relaxation, activities, and a strong sense of community.<br><br><strong>About The Role<br><br></strong>KEY RESPONSIBILITIES<br><br><ul><li>Act as the legally appointed Manager for the properties in Egypt, as registered with and licensed by the Ministry of Tourism.</li><li>Serve as authorised signatory for all agreements, and official documents executed by the company, in line with internal approval and delegation of authority policies.</li><li>Represent the company before local authorities, government bodies, and regulators, including the Ministry of Tourism, and other relevant entities.</li><li>Ensure timely obtaining, maintenance, and renewal of all company licences, registrations, permits, and Ministry of Tourism approvals.</li><li>Ensure full compliance with the Egyptian Companies Law and all applicable local laws, regulations, and corporate governance requirements.</li><li>Coordinate closely with the company's appointed Egyptian auditor on tax, finance, and statutory filings, ensuring deadlines and obligations are met.</li><li>Maintain accurate corporate records and ensure proper documentation of company decisions, agreements, and regulatory correspondence.</li><li>Support the pre-opening of new properties across the Egypt portfolio, including planning, critical path management, recruitment, training, systems set-up, and operational readiness.</li><li>Act as a key support and relief leader to the senior operations team, stepping in to lead properties or projects as required.</li><li>Drive guest satisfaction, service excellence, and operational efficiency across Rooms, F&amp;B, Recreation, and support departments.</li><li>Ensure compliance with health, safety, hygiene, security, and Ministry of Tourism classification and operating standards across all properties.</li><li>Build and develop strong local teams, supporting talent acquisition, succession planning, and a culture aligned with Kerten Hospitality's values.</li><li>Build and maintain effective relationships with owners, developers, partners, and key stakeholders in Egypt.</li><li>Collaborate with Group functions including Finance, HR, Legal, Commercial, and Development to support the growth of the Egypt portfolio.<br><br></li></ul><strong>Experience &amp; Skills<br><br></strong><ul><li>Minimum of 10 years' experience in hotel management activities, including at least 3 years as a manager in a 4-star or 5-star hotel in Egypt (or equivalent in a hotel abroad).</li><li>Pre-opening experience is highly desirable.</li><li>Egyptian national with no criminal convictions, evidenced by a valid criminal status certificate is required.</li><li>Holder of a decree, as required by the Ministry of Tourism for appointment as a hotel management company manager.</li><li>Proficiency in at least one foreign language, evidenced by a certificate from a recognised language centre or education provider.</li><li>Able to commit to a full-time role restricted to the management of one hotel management company only.</li><li>Fluent Arabic and English, additional language certificate is required.</li><li>Strong knowledge of Egyptian hospitality regulations, Ministry of Tourism procedures, and local business practices.</li><li>Solid understanding of hotel operations, financial management, budgeting, and P&amp;L accountability.</li><li>Experience dealing with government authorities and managing licensing, compliance, and regulatory matters.</li><li>High level of integrity, discretion, and accountability, appropriate to the responsibilities of a legal representative and authorised signatory.<br><br></li></ul>JOINING OUR TEAM MEANS<br><br><ul><li>Competitive Compensation: A rewarding package tailored to your experience.</li><li>Career Growth: Opportunities for advancement within our dynamic organisation.</li><li>Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.</li><li>Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.<br><br></li></ul>Apply CRAFT YOUR CAREER. - Kerten Hospitality

<strong>Country Manager<br><br></strong>Egypt<br><br><strong>About Kerten Hospitality<br><br></strong>Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food &amp; Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community-centric destinations, which connect International &amp; local travellers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.<br><br>Our Impact Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of <strong>Connection, Curation, Innovation, and Leading the Way</strong>.<br><br><strong>About The Properties<br><br></strong><strong>The House Residence Fouka Bay: </strong>The House Residence Fouka Bay is a beachfront lifestyle destination located along Egypt’s Mediterranean coast, approximately 200 km west of Alexandria and within easy reach of Cairo. The property features 40 fully serviced rooms, complemented by curated F&amp;B outlets, vibrant communal spaces, and extensive landscaped areas. Guests can enjoy swimming pools distributed throughout the resort, water-sport activities, event and celebration spaces, and a lively clubhouse atmosphere. The House Residence Fouka Bay blends relaxed luxury with warm hospitality, positioning itself as a seasonal lifestyle hub for families and leisure travelers seeking a distinctive coastal escape.<br><br><strong>D-Bay by Cloud 7</strong> is a beachfront destination located along Egypt’s North Coast, approximately 180 km west of Alexandria. The property comprises 30 seaside cabanas and features one signature restaurant, Charcood, offering a relaxed yet vibrant dining experience by the sea. Designed as a Cloud 7 lifestyle concept, D-Bay delivers a laid-back coastal atmosphere, combining casual luxury, curated experiences, and warm hospitality for leisure-focused travelers.<br><br><strong>Fouka Bay Bungalows by Cloud 7</strong> is a tranquil lagoon-side retreat set within Fouka Bay on Egypt’s Mediterranean coast. The property features 32 cabanas/bungalows beautifully positioned around an outstanding lagoon and is complemented by one restaurant, Joontos. Designed for relaxed stays, the bungalows offer a serene lifestyle experience that blends nature, comfort, and Cloud 7’s signature approach to effortless hospitality.<br><br><strong>Il Monte Galala by Cloud 7 is</strong> a vibrant lagoon-centric lifestyle destination located in Sokhna, along the Red Sea coast, just 75 minutes from Cairo. The property features 153 thoughtfully designed cabanas, set around stunning crystal lagoons and complemented by curated F&amp;B outlets, recreational facilities, and lively communal spaces. Designed as a year-round getaway, Il Monte Galala blends unique architecture, nature-driven design, and Cloud 7’s signature effortless hospitality. Positioned as a social and experience-led resort, it caters to families, couples, and young-at-heart travelers seeking a distinctive escape combining relaxation, activities, and a strong sense of community.<br><br><strong>About The Role<br><br></strong>KEY RESPONSIBILITIES<br><br><ul><li>Act as the legally appointed Manager for the properties in Egypt, as registered with and licensed by the Ministry of Tourism.</li><li>Serve as authorised signatory for all agreements, and official documents executed by the company, in line with internal approval and delegation of authority policies.</li><li>Represent the company before local authorities, government bodies, and regulators, including the Ministry of Tourism, and other relevant entities.</li><li>Ensure timely obtaining, maintenance, and renewal of all company licences, registrations, permits, and Ministry of Tourism approvals.</li><li>Ensure full compliance with the Egyptian Companies Law and all applicable local laws, regulations, and corporate governance requirements.</li><li>Coordinate closely with the company's appointed Egyptian auditor on tax, finance, and statutory filings, ensuring deadlines and obligations are met.</li><li>Maintain accurate corporate records and ensure proper documentation of company decisions, agreements, and regulatory correspondence.</li><li>Support the pre-opening of new properties across the Egypt portfolio, including planning, critical path management, recruitment, training, systems set-up, and operational readiness.</li><li>Act as a key support and relief leader to the senior operations team, stepping in to lead properties or projects as required.</li><li>Drive guest satisfaction, service excellence, and operational efficiency across Rooms, F&amp;B, Recreation, and support departments.</li><li>Ensure compliance with health, safety, hygiene, security, and Ministry of Tourism classification and operating standards across all properties.</li><li>Build and develop strong local teams, supporting talent acquisition, succession planning, and a culture aligned with Kerten Hospitality's values.</li><li>Build and maintain effective relationships with owners, developers, partners, and key stakeholders in Egypt.</li><li>Collaborate with Group functions including Finance, HR, Legal, Commercial, and Development to support the growth of the Egypt portfolio.<br><br></li></ul><strong>Experience &amp; Skills<br><br></strong><ul><li>Minimum of 10 years' experience in hotel management activities, including at least 3 years as a manager in a 4-star or 5-star hotel in Egypt (or equivalent in a hotel abroad).</li><li>Pre-opening experience is highly desirable.</li><li>Egyptian national with no criminal convictions, evidenced by a valid criminal status certificate is required.</li><li>Holder of a decree, as required by the Ministry of Tourism for appointment as a hotel management company manager.</li><li>Proficiency in at least one foreign language, evidenced by a certificate from a recognised language centre or education provider.</li><li>Able to commit to a full-time role restricted to the management of one hotel management company only.</li><li>Fluent Arabic and English, additional language certificate is required.</li><li>Strong knowledge of Egyptian hospitality regulations, Ministry of Tourism procedures, and local business practices.</li><li>Solid understanding of hotel operations, financial management, budgeting, and P&amp;L accountability.</li><li>Experience dealing with government authorities and managing licensing, compliance, and regulatory matters.</li><li>High level of integrity, discretion, and accountability, appropriate to the responsibilities of a legal representative and authorised signatory.<br><br></li></ul>JOINING OUR TEAM MEANS<br><br><ul><li>Competitive Compensation: A rewarding package tailored to your experience.</li><li>Career Growth: Opportunities for advancement within our dynamic organisation.</li><li>Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.</li><li>Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.<br><br></li></ul>Apply CRAFT YOUR CAREER. - Kerten Hospitality

<strong>Job Title<br><br></strong>Work Permit Manager<br><br><strong>Job Description<br><br></strong>Handling inhouse work permit function<br><br>ob Description<br><br>Work Permit &amp; Immigration Manager<br><br><strong>Job Title:</strong> Work Permit &amp; Immigration Manager<br><br><strong>Department:</strong> Payroll<br><br><strong>Reports To:</strong> Associate Director, Payroll<br><br><strong>Location:</strong> Egypt<br><br><strong>Job Summary<br><br></strong>The Work Permit &amp; Immigration Manager is responsible for managing the end-to-end work permit, residency, visa, and immigration processes for expatriate employees working in Egypt. The role ensures full compliance with Egyptian labor, immigration, and governmental regulations while facilitating the efficient onboarding, renewal, transfer, assignment, and separation of expatriate employees.<br><br>The position serves as the organization's subject matter expert (SME) on immigration and expatriate compliance, partnering closely with Payroll, People Solutions, Legal, Finance, Government Relations, and external authorities to ensure operational excellence, regulatory compliance, and a seamless employee experience.<br><br>The role is also responsible for managing workforce localization compliance, work permit quotas, government inspections, immigration audits, and expatriate reporting while driving process improvements and automation initiatives.<br><br>Key Responsibilities<br><br>Work Permit &amp; Immigration Management <br><br><ul><li>Manage the end-to-end lifecycle of work permits and residency permits for expatriate employees.</li><li> Ensure timely processing of:</li><ul><li>New work permits</li><li>Renewals</li><li>Transfers</li><li>Amendments</li><li>Cancellations</li><li>Exit procedures</li></ul><li>Oversee visa applications and residency documentation requirements.</li><li>Ensure all expatriate employees maintain valid legal authorization to work and reside in Egypt.</li><li>Maintain accurate immigration records and employee files.<br></li></ul>Compliance &amp; Regulatory Management <br><br><ul><li> Ensure compliance with all applicable:</li><ul><li>Egyptian Labor Laws</li><li>Immigration Laws</li><li>Ministry of Manpower regulations</li><li>General Authority requirements</li><li>Residency and visa regulations</li></ul><li>Monitor legislative and regulatory changes impacting expatriate employment.</li><li>Assess compliance risks and recommend mitigation strategies.</li><li>Develop and maintain internal immigration policies and procedures.</li><li>Ensure adherence to government requirements related to employment of foreign nationals.<br></li></ul>Expatriate Workforce Planning &amp; Localization<br><br><ul><li>Manage expatriate employment quotas and workforce localization requirements.</li><li>Monitor foreign national headcount against statutory limitations.</li><li>Advise business leaders on expatriate workforce planning and compliance requirements.</li><li>Support strategic workforce decisions involving expatriate talent.</li><li>Partner with recruitment and HR teams to ensure compliance before hiring foreign employees.<br><br></li></ul>Government Relations &amp; External Stakeholder Management <br><br><ul><li> Serve as the primary liaison with:</li><ul><li>Ministry of Manpower</li><li>Immigration Authorities</li><li>Passport and Residency Departments</li><li>Relevant Government Agencies</li></ul><li>Build and maintain effective working relationships with governmental stakeholders.</li><li>Manage relationships with external legal advisors and immigration consultants.</li><li>Coordinate and facilitate submission of all required documentation to governmental entities.<br></li></ul>Expatriate Onboarding &amp; Offboarding<br><br>Onboarding<br><br><ul><li>Support expatriate employees and business leaders throughout the work authorization process.</li><li>Coordinate immigration requirements prior to employee commencement.</li><li>Ensure all approvals and permits are obtained before employment begins.</li><li>Provide guidance on relocation and residency requirements.<br><br></li></ul>Offboarding<br><br><ul><li>Manage permit cancellations and residency closures.</li><li>Ensure compliance with governmental requirements upon expatriate separation.</li><li>Coordinate final immigration clearances and documentation.<br><br></li></ul>Audit, Inspection &amp; Risk Management<br><br><ul><li>Lead all work permit and immigration audits, inspections, and governmental reviews.</li><li>Prepare required compliance documentation.</li><li>Respond to government inquiries and inspection findings.</li><li>Maintain audit-ready records and documentation.</li><li>Implement corrective actions resulting from inspections and compliance reviews.<br><br></li></ul>Reporting &amp; Compliance Monitoring <br><br><ul><li>Develop and maintain expatriate compliance dashboards.</li><li> Track:</li><ul><li>Work permit expirations</li><li>Residency renewals</li><li>Visa validity</li><li>Compliance status</li><li>Quota utilization</li><li>Government filing deadlines</li></ul><li>Produce periodic reports for leadership.</li><li>Escalate compliance risks and renewal exceptions.</li><li>Monitor KPIs and service-level commitments.<br></li></ul>Process Improvement &amp; Digital Transformation<br><br><ul><li>Identify opportunities to streamline and automate immigration processes.</li><li>Implement tracking mechanisms and workflow improvements.</li><li>Develop standard operating procedures and governance controls.</li><li>Enhance reporting capabilities and compliance monitoring tools.</li><li>Support payroll and HR transformation initiatives impacting expatriate administration.<br><br></li></ul>Stakeholder Management &amp; Advisory <br><br><ul><li> Provide expert guidance on immigration implications of:</li><ul><li>New hires</li><li>Internal transfers</li><li>Promotions</li><li>Compensation changes</li><li>International assignments</li><li>Business restructuring</li></ul><li> Partner with:</li><ul><li>Payroll</li><li>People Solutions</li><li>Talent Acquisition</li><li>Legal</li><li>Finance</li><li>External Authorities</li></ul><li>Act as the organization's subject matter expert on employment eligibility and expatriate compliance.<br></li></ul><strong>Qualifications<br><br></strong>Education<br><br><strong>Required<br><br></strong><ul><li>Bachelor's Degree in Business Administration, Human Resources, Public Administration, Law, Political Science, International Relations, or related field.<br><br></li></ul><strong>optional<br><br></strong><ul><li>Master's Degree or Postgraduate Diploma in Human Resources, Business Administration, Labor Law, International Mobility, or related discipline.<br><br></li></ul><strong>Experience<br><br></strong>Required <br><br><ul><li> 8–10+ years of experience in:</li><ul><li>Work Permit Administration</li><li>Immigration Management</li><li>Government Relations</li><li>HR Operations</li><li>Compliance Management</li></ul><li>Minimum 3 years in a leadership or managerial role.</li><li>Extensive experience dealing with Egyptian governmental authorities and immigration agencies.</li><li>Proven experience managing expatriate populations in a multinational organization.</li><li>Experience conducting audits, inspections, and compliance reviews.</li><li>Strong knowledge of foreign labor regulations and permit requirements in Egypt.<br></li></ul><strong>Preferred<br><br></strong><ul><li>Experience in BPO, Shared Services, Technology, or multinational environments.</li><li>Experience supporting high-volume expatriate populations.</li><li>Experience with global mobility programs and international assignments.</li><li>Experience implementing HRIS and compliance tracking systems.<br><br></li></ul>Technical Knowledge<br><br>Advanced Knowledge Of<br><br><ul><li>Egyptian Labor Law</li><li>Egyptian Immigration Regulations</li><li>Work Permit Requirements</li><li>Residency Permit Processes</li><li>Ministry of Manpower Regulations</li><li>Expatriate Employment Requirements</li><li>Government Inspection Procedures</li><li>Workforce Localization Requirements</li><li>Visa Administration Processes</li><li>Foreign Employee Compliance Requirements<br><br></li></ul>Working Knowledge Of<br><br><ul><li>Payroll operations</li><li>Tax implications affecting expatriates</li><li>HR lifecycle processes</li><li>Compensation and benefits administration</li><li>Employment contracts and labor compliance<br><br></li></ul>Core Competencies<br><br>Leadership Competencies<br><br><ul><li>Strategic Thinking</li><li>Decision Making</li><li>Stakeholder Influence</li><li>Team Leadership</li><li>Accountability</li><li>Change Management</li><li>Results Orientation<br><br></li></ul>Functional Competencies<br><br><ul><li>Immigration Expertise</li><li>Government Relations</li><li>Regulatory Compliance</li><li>Risk Management</li><li>Policy Interpretation</li><li>Workforce Planning</li><li>Audit Management</li><li>Vendor Management</li><li>Process Governance<br><br></li></ul>Behavioral Competencies<br><br><ul><li>Integrity and Confidentiality</li><li>Attention to Detail</li><li>Problem Solving</li><li>Customer Focus</li><li>Relationship Building</li><li>Adaptability</li><li>Resilience</li><li>Professional Judgment<br><br></li></ul>Technical Skills<br><br><ul><li>Advanced Microsoft Excel</li><li>Workday HRIS (preferred)</li><li>Immigration Case Management Systems</li><li>Reporting &amp; Analytics</li><li>Compliance Tracking Tools</li><li>Process Documentation</li><li>Project Management</li><li>Power BI (preferred)</li><li>Microsoft PowerPoint</li><li>Government Portal Administration<br><br></li></ul>Key Performance Indicators (KPIs)<br><br><ul><li>100% timely renewal of work permits and residency permits.</li><li>Zero fines or penalties resulting from non-compliance.</li><li>Government filing accuracy rate.</li><li>Expatriate onboarding cycle time.</li><li>Immigration case resolution turnaround time.</li><li>Compliance audit success rate.</li><li>Accuracy of compliance dashboard and reporting.</li><li>Permit renewal SLA achievement.</li><li>Workforce localization compliance achievement.</li><li>Stakeholder satisfaction scores.<br><br></li></ul>Concentrix Leadership Expectations<br><br><ul><li>Demonstrate Concentrix values through compliance, accountability, and customer focus.</li><li>Drive excellence in expatriate employee experience and regulatory compliance.</li><li>Foster strong partnerships with governmental authorities and business leaders.</li><li>Lead continuous improvement and automation initiatives.</li><li>Promote a culture of operational excellence, governance, and proactive risk management.</li><li>Ensure the organization remains fully compliant while enabling business growth through efficient management of expatriate talent.</li></ul>