Mystery Shopper in Egypt

<p><h4>Company description</h4> <p>Mövenpick Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of Accor family. With a strong focus on authentic hospitality, exceptional guest experiences, and Swiss-inspired service, the resort offers a dynamic and inspiring environment for both guests and Heartists.</p> <h4>Job description</h4> <h4>1 Basic function</h4> <p>Is the ‘Voice of the Guest’ within the hotel. Cooperates closely with the hotels’ management board and works cross-departmentally with all departments to improve reputation performance and guest satisfaction.<br> Is the ‘Brand Ambassador’ within the hotels. Has a perfect understanding and clear vision of the brands’ promise to the guests and monitors, plans and ensures brand compliance in hotel operations.<br> Is the ‘Sustainability Leader’ within the hotels. Cooperates closely with the hotels’ management board and works cross-departmentally with all departments to meet both the hotels’ and the company’s environmental and sustainability targets.</p> <h4>2 Scope</h4> <p>Is responsible for implementing and driving the guest experience, brand compliance, sustainability programs throughout the hotels with the support of the management board. Coordinates and manages the programs in terms of the continuous improvement process.</p> <h4>3 Responsibility</h4> <p><strong>Reputation performance management:</strong> Ensures the reputation management of the hotel is fully functional on all levels including analyzing of RPS results, monitoring competitors and operational efficiency, initiating operational improvement efforts and tracking results. Is responsible for achieving or exceeding the hotel’s RPS score.<br> <strong>Brand compliance:</strong> Ensures all brand markers and programs are implemented throughout the hotel, audits compliance monthly and drives improvement plans with the relevant departments. Prepares departments for LQA / Mystery Shopper visits.<br> <strong>Sustainability:</strong> Ensures the action plans for both environmental and sustainability programs are in place and followed by supporting departments. Is responsible for achieving eco-certification and other related targets.<br> Coordinates that all actions and targets are clearly and regularly communicated to the guests and on social media to create awareness.</p> <h4>4 Cluster quality & sustainability manager – work performed:</h4> <h4>4.1 Reputation performance management</h4> <ul> <li>Chairs a monthly quality meeting, reviewing RPS scores and sentiments, following-up actions plans and submits a monthly VOG report before the 5th of each new month.</li> <li>Identifies sentiments with a consistent downward trend and/or score below 80% and drives improvement plans in cooperation with the relevant HOD. Actively drives improvement.</li> <li>Manages the process of setting and amending local standard operating procedures when required.</li> </ul> <h4>4.2 Brand compliance</h4> <ul> <li>Conducts a minimum of one brand compliance audit per area per month and more if required. Sets corrective plans, target dates and assigns responsibilities.</li> <li>Chairs brand meetings as needed to ensure team communication and results.</li> <li>Manages the preparation, coordination, debriefing, and follow-up of all LQA audits.</li> <li>Actively monitors spelling and brand compliance for all in-house guest communications, printed and digital.</li> <li>Is actively involved in the product modernity replacement cycle management, the design stage of refurbishments in terms of brand compliance.</li> </ul> <h4>4.3 Sustainable development program</h4> <ul> <li>Manages the preparation, coordination, debriefing, and follow-up of annual eco-certification audits with the highest possible certification.</li> <li>Analyzes all CSR data versus targets, identifies improvement areas, defines actions in cooperation with the area leader(s) and sets target dates and responsibilities for continuous improvement.</li> <li>Is actively involved in GAIA data-entry and reporting.</li> <li>Coordinates clear internal and external communications on targets, achievements, activities, and projects to all stakeholders.</li> </ul> <h4>Qualifications</h4> <p><strong>Qualifications & experience</strong></p> <ul> <li>Bachelor’s degree in hospitality management, hotel management, business administration, quality management, or a related field.</li> <li>3–5 years of experience in hotel quality, guest experience, operational excellence, or a similar role.</li> <li>Previous experience in a 4- or 5-star hotel is preferred.</li> <li>Strong knowledge of hospitality quality standards, brand standards, and guest experience principles.</li> <li>Experience in conducting quality audits, operational inspections, and compliance reviews.</li> <li>Strong analytical, reporting, communication, and presentation skills.</li> <li>Excellent English communication skills, both written and verbal.</li> <li>Strong knowledge of Microsoft Office and relevant hotel quality systems.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Mövenpick Resort El Quseir is a luxury five-star resort on Egypt’s Red Sea coast and part of the Accor family. With a strong focus on authentic hospitality, exceptional guest experiences, and Swiss-inspired service, the resort offers a dynamic and inspiring environment for both guests and Heartists.</p> <h4>Job description</h4> <h4>1 Basic function</h4> <p>Is the ‘Voice of the Guest’ within the hotel. Cooperates closely with the hotel’s management board and works cross-departmentally with all departments to improve reputation performance and guest satisfaction.<br> Is the ‘Brand Ambassador’ within the hotel. Has a perfect understanding and clear vision of the brand’s promise to the guests, and monitors, plans, and ensures brand compliance in hotel operations.<br> Is the ‘Sustainability Leader’ within the hotel. Cooperates closely with the hotel’s management board and works cross-departmentally with all departments to meet both the hotel’s and the company’s environmental and sustainability targets.</p> <h4>2 Scope</h4> <p>Is responsible for implementing and driving the Guest Experience, Brand Compliance, and Sustainability programs throughout the hotel with the support of the management board. Coordinates and manages the programs in terms of the continuous improvement process.</p> <h4>3 Responsibility</h4> <p><strong>Reputation performance management:</strong> Ensures the reputation management of the hotel is fully functional on all levels including analyzing of RPS results, monitoring competitors and operational efficiency, initiating operational improvement efforts, and tracking results. Is responsible for achieving or exceeding the hotel’s RPS score.<br> <strong>Brand compliance:</strong> Ensures all brand markers and programs are implemented throughout the hotel, audits compliance monthly, and drives improvement plans with the relevant departments. Prepares departments for LQA / Mystery Shopper visits.<br> <strong>Sustainability:</strong> Ensures the action plans for both environmental and sustainability programs are in place and followed by supporting departments. Is responsible for achieving eco-certification and other related targets.<br> Coordinates that all actions and targets are clearly and regularly communicated to the guests and on social media to create awareness.</p> <p>More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfil the duties the jobholder is given the relevant authority to reach the goals by the General Manager of the hotel operation.</p> <h4>4 Cluster quality & sustainability manager – work performed:</h4> <h4>4.1 Reputation performance management</h4> <ul> <li>Chairs a monthly quality meeting, reviewing RPS scores and sentiments, following up action plans, and submits a monthly VOG report before the 5th of each new month.</li> <li>Identifies sentiments with a consistent downward trend and/or score below 80% and drives improvement plans in cooperation with the relevant HOD. Actively drives improvement.</li> <li>Manages the process of setting and amending local standard operating procedures when required.</li> </ul> <h4>4.2 Brand compliance</h4> <ul> <li>Conducts a minimum of one brand compliance audit per area per month and more if required. Sets corrective plans, target dates, and assigns responsibilities.</li> <li>Chairs brand meetings as needed to ensure team communication and results.</li> <li>Manages the preparation, coordination, debriefing, and follow-up of all LQA audits.</li> <li>Actively monitors spelling and brand compliance for all in-house guest communications, printed and digital.</li> <li>Is actively involved in the product modernity replacement cycle management, the design stage of refurbishments in terms of brand compliance.</li> </ul> <h4>4.3 Sustainable development program</h4> <ul> <li>Manages the preparation, coordination, debriefing, and follow-up of annual eco-certification audits with the highest possible certification.</li> <li>Analyzes all CSR data versus targets, identifies improvement areas, defines actions in cooperation with the area leader(s), and sets target dates and responsibilities for continuous improvement.</li> <li>Is actively involved in GAIA data-entry and reporting.</li> <li>Coordinates clear internal and external communications on targets, achievements, activities, and projects to all stakeholders.</li> </ul> <h4>4.4 Media / press</h4> <ul> <li>Avoids giving any statements or information of any kind to members of the press. Members of the press are referred to the General Manager or his replacement.</li> </ul> <h4>4.5 Miscellaneous</h4> <ul> <li>Is familiar with all company policies and especially the Operational Standards Manual for his/her field of responsibility.</li> <li>Other duties may be assigned as per business needs.</li> </ul> <h4>Qualifications</h4> <p><strong>Qualifications & experience</strong></p> <ul> <li>Bachelor’s degree in Hospitality Management, Hotel Management, Business Administration, Quality Management, or a related field.</li> <li>3–5 years of experience in hotel quality, guest experience, operational excellence, or a similar role.</li> <li>Previous experience in a 4- or 5-star hotel is preferred.</li> <li>Strong knowledge of hospitality quality standards, brand standards, and guest experience principles.</li> <li>Experience in conducting quality audits, operational inspections, and compliance reviews.</li> <li>Strong understanding of Guest Satisfaction Scores (GSS), guest feedback, online reviews, and quality KPIs.</li> <li>Experience in developing and following up on Corrective and Preventive Action Plans.</li> <li>Ability to identify operational gaps and support departments in developing continuous improvement initiatives.</li> <li>Experience in quality training, coaching, and awareness programs.</li> <li>Strong analytical, reporting, communication, and presentation skills.</li> <li>Excellent English communication skills, both written and verbal.</li> <li>Strong knowledge of Microsoft Office and relevant hotel quality systems.</li> </ul></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Mövenpick Resort El Quseir</strong> is a luxury five-star resort on Egypt’s Red Sea coast and part of Accor family. With a strong focus on authentic hospitality, exceptional guest experiences, and Swiss-inspired service, the resort offers a dynamic and inspiring environment for both guests and Heartists.</p><br><br>Job Description<br><br><p><strong>1</strong> <strong>BASIC FUNCTION</strong></p><br><p>Is the ‘Voice of the Guest’ within the hotel. Cooperates closely with the hotels’ management board and works</p><br><p>cross-departmentally with all departments to improve reputation performance and guest satisfaction.</p><br><p>Is the ‘Brand Ambassador’ within the hotels. Has a perfect understanding and clear vision of the brands’</p><br><p>promise to the guests and, monitors, plans and ensures brand compliance in hotel operations.</p><br><p>Is the ‘Sustainability Leader’ within the hotels. Cooperates closely with the hotels’ management board and</p><br><p>works cross-departmentally with all departments to meet both the hotels’ and the company’s environmental and sustainability targets.</p><br><p><strong>2</strong> <strong>SCOPE</strong></p><br><p>Is responsible for implementing and driving the Guest Experience, Brand Compliance, Sustainability programs</p><br><p>throughout the hotels with the support of the management board. Coordinates and manages the programs in terms of the continuous improvement process.</p><br><p><strong>3</strong> <strong>RESPONSIBILITY</strong></p><br><p><strong>Reputation Performance Management: </strong>Ensures the reputation management of the hotel is fully functional</p><br><p>on all levels including analyzing of RPS results, monitoring competitors and operational efficiency, initiating operational improvement efforts and tracking results. Is responsible for achieving or exceeding the hotel’s RPS score.</p><br><p><strong>Brand Compliance: </strong>Ensures all brand markers and programs are implement throughout the hotel, audits</p><br><p>compliance monthly and drives improvement plans with the relevant departments. Prepares departments for LQA / Mystery Shopper visits.</p><br><p><strong>Sustainability: </strong>Ensures the action plans for both environmental and sustainability programs are in place and followed by supporting Departments. Is responsible for achieving eco-certification and other related targets.</p><br><p>Coordinates that all actions &amp; targets are clearly and regularly communicated to the guests and on Social Media to create awareness.</p><br><p>More detailed duties and responsibilities are listed attached in form of a checklist and are not meant to be complete. Local legislation and requirements may ask for adaptation and amendments. To fulfil the duties the jobholder is given the relevant authority to reach the goals by the General Manager of the hotel operation.</p><br><p><strong>4</strong> <strong>CLUSTER QUALITY &amp; SUSTAINABILITY MANAGER – WORK PERFORMED:</strong></p><br><p><strong>4.1</strong> <strong>REPUTATION PERFORMANCE MANAGEMENT</strong></p><br><p>• Chairs a monthly Quality meeting, reviewing RPS scores and sentiments, following-up actions plans and submits a monthly VOG report before the 5th of each new month.</p><br><p>• Identifies sentiments with a consistent downward trend and / or score below 80% and drives improvement plans in cooperation with the relevant HOD. Actively drives improvement.</p><br><p>• Manages the process of setting and amending Local Standard Operating Procedures when required.</p><br><p><strong>4.2</strong>&nbsp;<strong>BRAND COMPLIANCE</strong></p><br><p>• Conducts a minimum of one Brand Compliance Audit per area / per month and more if required.</p><br><p>Sets corrective plans, target dates and assigns responsibilities.</p><br><p>• Chairs brand meetings as needed to ensure team communication and results.</p><br><p>• Manages the preparation, coordination, debriefing, and follow-up of all LQA audits.</p><br><p>• To actively monitor spelling and brand compliance for all inhouse guest communications, printed and digital.</p><br><p>• Is actively involved in the Product Modernity replacement cycle management, the design stage of refurbishments in terms of brand compliance.</p><br><p><strong>4.3</strong> <strong>SUSTAINABLE DEVELOPMENT PROGRAM</strong></p><br><p>• Manages the preparation, coordination, debriefing, and follow-up of annual eco-certification audits with the highest possible certification.</p><br><p>• Analyzes all CSR data versus targets, identifies improvement areas, defines actions in cooperation with the area leader(s) and sets target dates and responsibilities for continuous improvement.</p><br><p>• Is actively involved in GAIA data-entry and reporting.</p><br><p>• Coordinates clear internal &amp; external communications on targets, achievements, activities, and projects to all stakeholders.</p><br><p><strong>4.4</strong> <strong>MEDIA / PRESS</strong></p><br><p>• Avoids giving any statements or information of any kind to members of the press. Members of the press are referred to the General Manager or his replacement.</p><br><p><strong>4.5</strong> <strong>MISCELLANEOUS</strong></p><br><p>• Is familiar with all company policies and especially the Operational Standards Manual for his / her field of responsibility.</p><br><p>• Other duties may be assigned as per business needs.</p><br><br>Qualifications<br><br><p><strong>Qualifications &amp; Experience</strong></p><br><ul><li>Bachelor’s degree in <strong>Hospitality Management, Hotel Management, Business Administration, Quality Management</strong>, or a related field.</li><li><strong>3–5 years of experience</strong> in hotel quality, guest experience, operational excellence, or a similar role.</li><li>Previous experience in a <strong>4- or 5-star hotel</strong> is preferred.</li><li>Strong knowledge of <strong>hospitality quality standards, brand standards, and guest experience principles</strong>.</li><li>Experience in conducting <strong>quality audits, operational inspections, and compliance reviews</strong>.</li><li>Strong understanding of <strong>Guest Satisfaction Scores (GSS), guest feedback, online reviews, and quality KPIs</strong>.</li><li>Experience in developing and following up on <strong>Corrective and Preventive Action Plans </strong>.</li><li>Ability to identify operational gaps and support departments in developing <strong>continuous improvement initiatives</strong>.</li><li>Experience in <strong>quality training, coaching, and awareness programs</strong>.</li><li>Strong analytical, reporting, communication, and presentation skills.</li><li>Excellent <strong>English communication skills</strong>, both written and verbal.</li><li>Strong knowledge of Microsoft Office and relevant hotel quality systems.</li></ul> </div>

<p><strong><u>Role Summary</u></strong></p><p>In this position, the Senior Sales Associate will be responsible for providing the customer with the brand journey and story during the sales process and implement effective participation in achieving the assigned targets and supporting the day-to-day operations. Acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service.</p><p></p><p><strong><u>Main Responsibilities </u><em><u>(including but not limited to)</u></em></strong></p><p><strong>1.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Drive for Result</u></strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Define and execute the sales strategies to effectively showcase AFJ by effective implementation of selling in the</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; store of both cross selling and up selling to existing and new clients.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Selling products to customers, explaining benefits, features, prices, quality, value and other information, builds the</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; business through outstanding customer service.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Observe market trends, propose initiatives related to client development and brand experience for achieving</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; strategic goals.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Drive revenue growth objectives by effective participation in exceeding monthly, quarterly and annual targets.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Models the ability to multi-task and prioritize day-to-day business needs.</p><p>&nbsp;</p><p><strong>2.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Customer Experience</u></strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Sustain current client relationships and build new partnerships with prospective clients.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Cultivates the client relationship through personalized connectopy succinctly defining and communicating the specific benefits of AFJ appropriate for each client.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides the customer with the brand journey and story during the sales process:</p><p>v&nbsp; Explains inspiration behind pieces</p><p>v&nbsp; Explains Craftsmanship behind pieces</p><p>v&nbsp; Explains brand story (AF as a person)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement the brand journey to customers during the sales process by using the sales techniques that have been brought up by the company standards.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Acquires and builds client base primarily through forming relationships with new clients and retaining/building spend of existing clients.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Effective Implementation of the prevention plan for customer retention and complaints handling.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Update and manage the database of the boutiques customers and classify them to soothe communication with them</p><p>and provide special customer service.</p><p>&nbsp;</p><p><strong>3.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <u>Productivity and contribution</u></strong></p><p><strong><u>&nbsp;</u></strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Role model regarding attendance &amp; complying with company code of conduct.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Adhere to all policies and procedures with a focus on loss prevention and operational excellence.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recording accurately the client data to the feedback sheet.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain cleanliness and implementation of the security measures at the boutique according to agreed standards.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Implement all comments that have been raised by the Commercial team effectively.</p><p>§&nbsp; Ensure applying mystery shopper attributes to achieve good result by following the daily checklists.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Supports the day-to-day operations of sales and provides appropriate support to verify their compliance with business standards and procedures.</p><p></p><p><strong>Requirements</strong></p><p><strong><u>Key Requirements:</u></strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work Experience: 3-5 years of experience in retail sales</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong knowledge of Microsoft word programs (power point, word and excel)</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Flexibility to work non-traditional hours, including days, nights, weekends and holidays.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Highly developed interpersonal, organizational and communication skills</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to speak publicly with confidence and poise.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Passion for learning a wide range of skills that will carry through a variety of career paths</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to multi-task and react with flexibility.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very strong organizational skills with a focus on follow through.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Have a flair for communicating with different types of customers and managing people.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work as a collaborative team member, always available to assist boutique manager, colleagues, customers, etc.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to project an approachable and professional image in personal appearance, manner, and demeanor.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Target-oriented with integrity in dealing with precious Jewellery.</p><p></p><p><strong><u>Education &amp; Qualifications</u></strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Education: Bachelor’s degree is required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Language: Perfect command of both spoken &amp; written in English and Arabic.</p><p></p>

<p>The Category &amp; Shopper Insights Manager owns category and shopper insights for Red Bull in Egypt. This person is the go-to for anything related to category performance, sell-out data, shopper behavior and promo effectiveness. The role is a mix of hands-on analysis and getting in front of retailers and internal teams to land recommendations that can be translated into actions. It covers category analysis, Category Management projects, retail audit and sell-out data, portfolio and promo evaluation, and shopper research.</p><p><b>RESPONSIBILITIES</b></p><p>Areas that play to your strengths</p><p>All the responsibilities we'll trust you with:</p><ul><li>Expand all</li></ul><p>Category Analysis &amp; Insights</p><ul><li>Track and analyze the energy category; what's growing, what's not, and why.</li><li>Build category stories and selling decks the key account team can take into retailer meetings.</li><li>Support range reviews and joint business planning with solid data behind every recommendation.</li></ul><p>Category Management Projects</p><ul><li>Lead CatMan projects with key retailers; assortment reviews, planogram and space planning, shelf layout, and flow.</li><li>Work face to face with retailer category teams to improve category performance in their stores and position Red Bull as the preferred category partner.</li><li>For non-top customers, provide initiatives and support to Key Account Managers so they can implement them themselves.</li></ul><p>Retail Audit &amp; Sell-Out Data</p><ul><li>Manage our data providers; contracts, quality, coverage.</li><li>Own the regular reporting: share, distribution, pricing, rate of sale.</li><li>Flag what needs attention before it becomes a problem.</li><li>Handle ad-hoc deep dives for sales and marketing when questions come up.</li></ul><p>Portfolio &amp; Promo</p><ul><li>Analyze SKU and pack performance to guide range decisions; what to push, what to fix, what to delist.</li><li>Evaluate promos: what's working, what's not, and how we should adjust depth, frequency, and mechanics by channel.</li><li>Feed insights into the annual business plan.</li></ul><p>Shopper Research</p><ul><li>Brief and manage shopper research with agencies; purchase decision trees, path to purchase, shopper missions, segmentation.</li><li>Turn findings into practical in-store recommendations: assortment, placement, activation.</li><li>Make sure shopper learnings properly reach the people who need them: trade marketing, key accounts, and field sales.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>5+ years of experience in category management, shopper insights, or commercial analytics. FMCG background is a must, beverage industry is a plus. Hands-on experience with retail audit and sell-out data (e.g., Nielsen, retailer EPOS/loyalty data). Experience running Category Management projects with retailers, including space and assortment work. Experience briefing and applying shopper research with agencies. Strong analytical skills with the ability to turn data into clear, actionable stories. Excellent interpersonal, communication, and presentation skills; comfortable presenting to senior stakeholders and retail customers. Advanced Excel and PowerPoint; BI tools (Power BI, Tableau) are a plus. Ability to work collaboratively across sales, marketing, and trade marketing teams. Proactive and organized; able to balance regular reporting, projects, and ad-hoc requests. Bachelor's degree in business, marketing, economics, or a related field. Travel 10-20%</p>

<h3>Channel Strategy &amp; Growth</h3><h3>Joint Business Planning &amp; Strategic Accounts</h3><h3>Integrated Commercial Planning</h3><h3>Modern Trade Excellence</h3><h3>E-commerce &amp; Digital Trade</h3><h3>Trade Investment &amp; Commercial Effectiveness</h3><h3>Shopper &amp; Market Intelligence</h3><h3>Revenue &amp; Performance Analytics</h3><h3>Commercial Terms &amp; Contract Management</h3><h3>Agency, Merchandising &amp; Execution Leadership</h3><h3></h3><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in business administration, Marketing, Commerce, or a related discipline.</p></li><li><p>8–15 years of experience in Trade Marketing, Customer Marketing, Channel Development, Commercial, or Sales roles, preferably within FMCG, Consumer Goods, Retail, or a related environment.</p></li><li><p>Strong hands-on experience across <strong>Modern Trade and E-commerce</strong>.</p></li><li><p>Proven experience in JBP, strategic account management, trade investment, shopper marketing, commercial planning, and activation.</p></li><li><p>Strong understanding of retail dynamics, e-commerce ecosystems, category management, shopper behavior, and revenue growth principles.</p></li><li><p>Strong commercial and analytical capabilities with proven ability to translate data and insights into business actions.</p></li><li><p>Strong negotiation, stakeholder management, influencing, and presentation capabilities.</p></li><li><p>Advanced Excel and strong PowerPoint skills; experience with Power BI, Nielsen/NIQ, retailer portals, or e-commerce analytics is an advantage.</p></li></ul><p></p>

<p></p><h3>1. E-Commerce Strategy &amp; Growth</h3><ul><li><p>Develop and implement Dabur Egypt’s annual and monthly e-commerce strategy in line with overall business and brand objectives.</p></li><li><p>Define e-commerce growth opportunities across <strong>marketplaces, quick commerce, pure players, and other relevant online channels</strong>.</p></li><li><p>Develop channel-specific plans for Dabur’s key categories and brands.</p></li><li><p>Identify emerging consumer and e-commerce trends and translate them into commercial opportunities.</p></li><li><p>Set channel targets, action plans, and KPIs to deliver sustainable growth.</p></li></ul><h3>2. E-Commerce Sales &amp; Commercial Performance</h3><ul><li><p>Own e-commerce sales targets and deliver revenue, volume, and profitability objectives.</p></li><li><p>Monitor daily, weekly, and monthly performance versus targets.</p></li><li><p>Analyze sales trends, conversion, traffic, average order value, assortment, and promotional effectiveness.</p></li><li><p>Identify performance gaps and develop corrective action plans.</p></li><li><p>Optimize the online product portfolio to maximize sales and profitability.</p></li></ul><h3>3. Marketplace &amp; Partner Management</h3><ul><li><p>Manage relationships with key e-commerce and quick-commerce partners.</p></li><li><p>Lead commercial discussions related to <strong>visibility, promotions, assortment, pricing, and online activation</strong>.</p></li><li><p>Ensure strong execution of Dabur products across partner platforms.</p></li><li><p>Monitor competitor activity, pricing, promotions, product visibility, and rankings.</p></li><li><p>Develop joint business plans with strategic e-commerce partners.</p></li></ul><h3>4. Digital Shelf &amp; Content Excellence</h3><ul><li><p>Ensure Dabur products have strong and consistent online visibility.</p></li><li><p>Own the quality and accuracy of:</p><ul><li><p>Product titles and descriptions</p></li><li><p>Product images and content</p></li><li><p>Pricing</p></li><li><p>Promotions</p></li><li><p>Product availability</p></li><li><p>Search visibility</p></li><li><p>Ratings and reviews</p></li></ul></li><li><p>Continuously improve the <strong>digital shelf</strong> to increase conversion and shopper engagement.</p></li><li><p>Ensure new product launches are effectively activated across e-commerce channels.</p></li></ul><h3>5. E-Commerce Marketing &amp; Brand Activation</h3><ul><li><p>Partner with Brand Marketing to translate brand strategies into effective e-commerce activations.</p></li><li><p>Develop online promotional calendars aligned with key consumer occasions and commercial priorities.</p></li><li><p>Plan and execute campaigns around key events such as <strong>Ramadan, Eid, White Friday, back-to-school, and other relevant shopping occasions</strong>.</p></li><li><p>Optimize digital media and promotional investment to maximize traffic, conversion, and ROI.</p></li><li><p>Ensure consistency between Dabur’s offline and online brand communication.</p></li></ul><h3>6. Supply &amp; Availability</h3><ul><li><p>Work closely with Supply Chain and Sales teams to maintain optimum stock availability across online channels.</p></li><li><p>Monitor <strong>out-of-stock levels, fulfillment, order cancellations, and delivery performance</strong>.</p></li><li><p>Forecast e-commerce demand and communicate requirements to relevant stakeholders.</p></li><li><p>Ensure successful execution of new product launches and promotional activities from a supply perspective.</p></li></ul><h3>7. Data, Analytics &amp; Insights</h3><ul><li><p>Develop regular e-commerce performance dashboards and reports.</p></li><li><p>Track key KPIs including:</p><ul><li><p>Sales &amp; growth</p></li><li><p>Market/share performance where available</p></li><li><p>Traffic</p></li><li><p>Conversion rate</p></li><li><p>Average order value</p></li><li><p>Return on investment</p></li><li><p>Product availability</p></li><li><p>Search ranking</p></li><li><p>Promotional effectiveness</p></li></ul></li><li><p>Use data and shopper insights to identify growth opportunities.</p></li><li><p>Provide actionable recommendations to Brand, Sales, and Business teams.</p></li></ul><h3>8. Cross-Functional Leadership</h3><ul><li><p>Act as the key e-commerce point of contact across <strong>Marketing, Sales, Trade Marketing, Supply Chain, Finance, and Customer Service</strong>.</p></li><li><p>Ensure alignment between e-commerce plans and overall Dabur business priorities.</p></li><li><p>Lead cross-functional projects related to online growth and digital transformation.</p></li><li><p>Coordinate with agencies, technology partners, marketplaces, and other external stakeholders.</p></li></ul><h3>9. Consumer &amp; Shopper Experience</h3><ul><li><p>Ensure a seamless online shopper journey across Dabur’s e-commerce channels.</p></li><li><p>Monitor consumer reviews, ratings, questions, and feedback.</p></li><li><p>Identify opportunities to improve online customer experience and brand perception.</p></li><li><p>Use shopper insights to improve assortment, content, promotions, and overall e-commerce execution.</p></li></ul><h2></h2><h2></h2><p></p><p><strong>Requirements</strong></p><h2>Qualifications &amp; Experience</h2><ul><li><p>Bachelor’s degree in <strong>Marketing, Business Administration, Commerce, or a related field</strong>.</p></li><li><p><strong>5–8 years of relevant experience</strong> in e-commerce, digital commerce, online sales, or commercial roles.</p></li><li><p>Strong experience within <strong>FMCG, Consumer Goods, Beauty, Personal Care, Healthcare, or related categories</strong> is preferred.</p></li><li><p>Proven experience managing major e-commerce or quick-commerce platforms.</p></li><li><p>Strong understanding of online shopper behavior, digital marketing, marketplace operations, and commercial planning.</p></li><li><p>Strong analytical skills with advanced knowledge of <strong>Excel and business reporting tools</strong>.</p></li><li><p>Experience with e-commerce analytics, dashboards, and performance measurement.</p></li><li><p>Strong negotiation and stakeholder-management capabilities.</p></li></ul><h2></h2><p></p>

<p>Unilever is currently hiring for a CSP Manager Beauty Wellbeing and Personal Care, Health &amp; Beauty and Omnichannel</p> <p>Function: <b>Customer Development</b> </p> <p>Reports to: <b>NALI Commercial Head of B&amp;W &amp; PC and DMC Lead</b> </p> <p>Location: <b>Egypt</b> </p> <p>Terms &amp; Conditions: <b>Full Time, Permanent</b> </p> <p> </p> <p>At Unilever, everything we do is driven by purpose. This is an opportunity to help shape a better business and a better world through the impact of your work.</p> <p> </p> <p>We're looking for a CSP Manager BWPC, Health &amp; Beauty and Omnichannel to lead category growth, channel strategy, commercial planning, and execution excellence across the Beauty &amp; Wellbeing and Personal Care business in Egypt. This role plays a critical part in translating category and brand strategies into winning customer and channel plans that deliver market share, growth, profitability, and superior shopper experiences.</p> <p> </p> <p>You will partner closely with Marketing, Customer Business Development (CBD), Finance, NRM, Supply Chain, and other cross-functional teams to ensure innovations, category plans, and commercial strategies are effectively deployed in market.</p> <p> </p> <p>You'll be part of a team that believes in doing work that truly matters for people and the planet.</p> <p> </p> <p> <b>Key Responsibilities</b> </p> <p> <b>Category Growth &amp; Commercial Strategy</b> </p> <ul> <li>Develop and deploy category growth strategies across Beauty &amp; Wellbeing, Personal Care, Health &amp; Beauty, and Omnichannel channels.</li> <li>Translate marketing and category plans into customer and channel execution strategies that drive sustainable business growth.</li> <li>Lead the development of Trade Category Plans and support the Integrated Business Planning (IBP) process.</li> <li>Partner closely with Marketing teams to shape commercial strategies that maximize category penetration and shopper conversion.</li> <li>Ensure category and customer plans deliver against growth, profitability, and market share objectives.</li> </ul> <p> </p> <p> <b>Channel &amp; Customer Planning</b> </p> <ul> <li>Develop channel-specific strategies aligned with Unilever's Design for Channel framework.</li> <li>Create customer and channel plans tailored to shopper needs and business priorities.</li> <li>Define innovation launch strategies and distribution priorities across customers and channels.</li> <li>Drive pricing and promotional strategies to achieve customer and channel growth objectives.</li> <li>Provide ongoing customer, shopper, and channel insights to support business planning and decision-making.</li> </ul> <p> </p> <p> <b>Omnichannel &amp; Execution Excellence</b> </p> <ul> <li>Lead Omnichannel strategy development and execution across both physical and digital environments.</li> <li>Ensure superior in-market execution of brand, category, and promotional initiatives.</li> <li>Drive visibility, availability, distribution, and execution standards across channels.</li> <li>Monitor execution performance and identify opportunities to improve commercial effectiveness.</li> <li>Collaborate with Customer Business Development teams to implement tailored customer activation plans.</li> </ul> <p> </p> <p> <b>Trade Investment &amp; Financial Management</b> </p> <ul> <li>Own and manage Trade Terms Spending (TTS) and trade investment budgets.</li> <li>Drive effective allocation of trade investments across channels, customers, and growth opportunities.</li> <li>Evaluate return on investment (ROI) across promotions, activations, and customer initiatives.</li> <li>Monitor business performance, identify risks, and implement corrective actions where required.</li> <li>Support profitable growth through strong commercial and financial decision-making.</li> </ul> <p> </p> <p> <b>Data Analytics &amp; Insights</b> </p> <p> </p> <ul> <li>Leverage market, shopper, customer, and performance data to influence strategic decisions.</li> <li>Utilize dashboards and business analytics to identify opportunities and improve execution.</li> <li>Convert data into actionable insights that drive category and channel performance.</li> <li>Monitor category, brand, customer, and channel performance metrics and recommend improvement actions.</li> </ul> <p> </p> <p> <b>Leadership &amp; Stakeholder Management</b> </p> <ul> <li>Lead a team of six direct reports and one temporary resource, with oversight of additional indirect reports.</li> <li>Build team capability and develop future succession pipelines within the CSP organization.</li> <li>Foster a high-performance, inclusive, and collaborative team culture.</li> <li>Act as a strategic partner to Marketing, Customer Development, Finance, NRM, Supply Chain, and leadership teams.</li> <li>Represent Unilever in customer engagements, industry forums, workshops, and relevant external events.</li> </ul> <p> </p> <p> <b>Required Qualifications</b> </p> <ul> <li>Bachelor's Degree</li> <li>7-10 years' experience within FMCG, Customer Development, Customer Strategy &amp; Planning (CSP), Category Management, Shopper Marketing, Trade Marketing, Commercial Strategy, or related commercial functions.</li> <li>Proven experience developing and executing customer and channel growth strategies.</li> <li>Strong understanding of Category Growth Management principles.</li> <li>Experience translating brand and innovation strategies into successful commercial execution plans.</li> <li>Demonstrated experience managing trade investment budgets and evaluating ROI.</li> <li>Experience working across multiple channels including Modern Trade, General Trade, Health &amp; Beauty, and Omnichannel.</li> <li>Previous people management experience with a proven ability to lead and develop teams.</li> <li>Experience partnering with cross-functional stakeholders in Marketing, Sales, Finance, NRM, and Supply Chain.</li> <li>FMCG experience is strongly preferred.</li> </ul> <p> </p> <p><br></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Commercial Department Manager (CDM) is responsible for managing one or more retail departments within Marks and Spencer, ensuring efficient day-to-day operational management, and delivering excellent customer service. The role requires oversight of merchandising, stock availability, and profit protection, as well as delivering sales targets. A crucial part of the role involves training and developing team members, managing appraisals and performance, and ensuring the adherence to company policies and procedures. The CDM plays a supportive role in enhancing the store's reputation through diligent service management and customer interaction.</p> <h4>What you will do</h4> <strong>Customer service</strong><br> <li>Daily coaching of colleagues to maximize impact at department level and developing all employees to deliver world-class service.</li> <li>Responsible for protecting the customer journey while duty managing, prioritizing and coordinating the store objectives to maximize the customer experience.</li> <li>React to all customer feedback and follow up with actions within the department on a daily basis.</li> <li>Deliver friendly, knowledgeable, and efficient service within the department including sight lines, sizing, and one-to-one customer interaction.</li> <li>Ensure customer satisfaction through the implementation of Customer Service Index and Mystery Shopper programs.</li> <strong>Store operations</strong><br> <li>Ensure store opening and closing procedures are adhered to.</li> <li>Plan and implement store coverage properly.</li> <li>Implement company visual guidelines, layouts, and timescales within your department ensuring clear navigation and sight lines.</li> <li>Conduct daily floor walks generating positive sale-driving actions and coaching colleagues on conversion, basket drivers, and profit optimization.</li> <li>Ensure that cash line procedures are adhered to and controls are implemented for employee purchases, returns, and damages.</li> <li>Implement safety procedures in line with company policy to maintain a zero-accident environment.</li> <strong>People management</strong><br> <li>Properly induct and train newcomers and staff.</li> <li>Manage department colleague appraisals and reviews, performance management, and timely handling of HR issues according to company policies.</li> <li>Assist in succession planning and contribute to reducing attrition.</li> <li>Engage in Employee Engagement Surveys (EES) to assess staff satisfaction and areas for improvement.</li> <h4>Required skills to be successful</h4> <li>Exceptional customer service skills with a focus on maximizing employee productivity.</li> <li>Strong leadership abilities to motivate and manage a team effectively.</li> <li>Excellent organizational and multitasking capabilities.</li> <li>Proficient in analyzing sales figures and implementing strategies for improvement.</li> <h4>What qualifies you for the role</h4> <li>High school diploma or equivalent.</li> <li>Minimum of 3 years of experience as a senior sales associate.</li> <li>Proficiency in verbal and written communication, alongside good MS Excel and Word skills.</li> <li>Ability to lead and motivate a team effectively.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

Overview<br><br>We Are Pepsi Co<br><br>Pepsi Co is a leading name in North Africa’s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, Pepsi Co provides essential support to local economies and partners closely with communities throughout the region.<br><br>Guiding Vision and Regional Impact<br><br>Pepsi Co’s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with Pepsi Co Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.<br><br>Empowering Our People and Communities<br><br>Our dynamic teams drive the Pepsi Co culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.<br><br>Diversity and Inclusion Commitment<br><br>Pepsi Co stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedication to inclusion strengthens our workforce and helps drive our business forward, enriching both Pepsi Co and the communities in North Africa.<br><br>The role will be responsible for setting up new ways of working with stakeholders, optimization on A&M (Advertising and Marketing) Procurement initiatives, overseeing management of agency roster, supporting team in more complex negotiations, and also leadership of the Cairo A&M Procurement team.<br><br>Responsibilities<br><br>This role will lead the A&M Procurement agenda for MENAPAK region and is responsible for management of Agency Roster and optimization on A&M Procurement initiatives, particularly in the area of agency fees, ad production and media, sector and BU level. Partner with EMEA and Global Capability leads (Media, Creative, Shopper, etc.) to ensure adoption of best practices, harmonization of procurement standards and cross‑market alignment. Serve as local connector translating global frameworks into actionable market-level execution. Set up new ways of working & establish A&M Procurement policies framework for marketing consistently with Global and EMEA alignment. Ensure consistent implementation of the regionally aligned P2P policies and sourcing procedures across all MENAPAK markets, acting as governance lead and escalation point for compliance topics. Align collaboration frameworks and ways of working with local brand teams, media teams and senior business stakeholders to ensure consistency, transparency and speed of decision making in MENAPAK markets. Lead and develop the local team of A&M Procurement buyers across MENAPAK, including setting priorities, coaching, performance management and ensuring strong capability building. Oversee and support the team in conducting complex and high‑stakes negotiations with agency partners, ensuring strategic alignment and maximum value creation.<br><br>Qualifications<br><br>Bachelor’s Degree in any disciple.8+ years of experience in marketing (or related) procurement at FMCG in the market and or in a mainline creative, media, production or digital agency in the market Solid experience with agency negotiations either at the agency end or at a marketer in MENAPAK region is mandatory Strong understanding of local market dynamics, agency ecosystem and regulatory nuances within MENAPAK region. Proven ability to establish effective working relationships with local marketing, media and commercial stakeholders at multiple seniority levels. Experience in leading and developing distributed teams across diverse markets. Demonstrated capability in managing complex negotiations within multicultural environments. Experience using best-in-class sourcing strategies for marketing spends specifically supplier evaluation, selection, performance reporting, contract negotiations, price inflation management & savings metrics is preferred Good communication skills and proficiency in English Leadership mindset — ability to motivate, guide and develop a regional team of procurement buyers while fostering a culture of accountability and collaboration. Strong stakeholder management — ability to influence and align senior leaders, brand teams and agency partners across different MENAPAK markets. Cultural intelligence — deep understanding of local business behaviors and cultural nuances enabling effective communication and collaboration across MENA countries. Highly collaborative – works well with others, including Marketing services teams, internal marketing stakeholders and external suppliers, to deliver results Highly organized and responsive, with the ability to deliver tight SLA deadlines Familiarity with the agency-marketer landscape High integrity – won’t compromise on values to get results Analytical – ability to analyze data and draw conclusions to find actionable solutions

Accountabilities:Conducts visits to the branches to check service quality and customer satisfaction to ensure service excellence and raise customer experience. Prepares monthly reports showing Service gaps and customer pain touch points across different bank channel. Increases Branch Staff Awareness on Basic service standards and default manners. Reports any look and feel negative feedbacks through customer’s interviews to concerned parties e.g. premises, general admin, Branch Quality Managers. Performs mystery shopping exercise on branches, Call Center and Direct Sales Unit on frequent basis. Initiates and suggests new service enhancement ideas. Reviews all Banks’ customer related procedures and ensure Customer Centric approach is being followed Reviews Service Quality Controls on pre-set standards and aiming at customer satisfaction And any other assigned tasks.<br>Minimum Qualifications: University/College Degree in Finance, Economics OR any relevant discipline Experience: Officer 2+ Years of operations / Customer service<br>Job specific Skills:Customer Service Skills Awareness of bank’s product and different bank channels procedures. Team work skills Good Analytical & judgment skills<br>Generic Skills Good communication and interpersonal skills Excellent command of English language. Strong computer skills

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Oversee performance and operations for Multiple branches with a district. Ensuring seamless fulfillment processes across different locations which include different retailers. Work closely with the store supervisor to evaluate, develop and ensure that all fulfillment processes (within the store) and workflow is being followed. Supervise the shopper process of daily orders. Supervise the full process of picking of orders, to segregation & packingmonitoring work schedules for the shoppers Supervises the team in processing orders and resolving customer complaints (regarding wrong picking) Monitor operational policies and procedures to ensure the most efficient and effective processing of delivery orders; control of damages, errors and mis-picks; and excellence in customer service levels Assist in coaching and training new employees (store supervisor) Ensure adherence of the shoppers to the agreed upon processes and policies<br><br>Qualifications<br><br>3-4 years previous job experience in order fulfillment and management of pickers 1-2 year Experience of operations within a grocery stores Well organized, able to multitask, and work in a fast-paced environment. Open minded; continually seeks to find new and creative ways to accomplish tasks. Excellent verbal and written communication skills. Strong interpersonal and relationship building skills Excellent decision-making abilities and ability to integrate and apply information. Effective issue resolution skills. Proven analytical abilities. Reliable and a good timekeeper. Passion, enthusiasm, reliability and drive results in present capacity

About us:Marketeers Research is a leading insights and consultancy firm specializing in Revenue Growth Management (RGM), pricing strategy, and consumer behavior. We empower global FMCG clients through tools like Smart Value™, Smart Shopper, and Portfolio Playbooks. As we expand our digital reach, we are looking for a specialist to ensure that our content performs as powerfully as our consulting solutions.<br>Job Description:- Optimize website content, structure, and performance to drive organic growth - Conduct keyword research and stay updated with SEO trends and algorithm changes- Work hands-on with our Word Press website—publishing, editing, and improving site pages- Collaborate with the content and design team to enhance user experience- Track performance using tools like Google Analytics, Search Console, moz, and SEMrush- Support broader marketing campaigns with SEO-focused input- Build and manage partnerships with external platforms to secure backlinks, citations, and guest content, driving Marketeers’ digital authority- Content Creation (B2B)- Write and edit articles, case studies, blogs, and thought leadership pieces rooted in Marketeers’ expertise (e.g. Smart Value™, RGM, Shopper Insights). - Turn internal knowledge and frameworks into engaging, SEO-optimized content for key decision-makers.- Manage content calendars, tone of voice, and messaging consistency.<br>Qualifications:- Bachelor's degree in marketing, Digital Marketing, or a related field is preferred.- 1-2 years of experience in digital marketing or SEO within a corporate or agency.- Proficiency in Keyword Research, Experience in conducting SEO Audits. Link Building skills.- Knowledge of On-Page SEO.- Strong analytical and problem-solving abilities.- Excellent written and verbal communication skills.<br>If you're interested, send your resume to "HR@marketeersresearch.com" and mention " Marketing Specialist " in the subject.

Key Responsibilities /Tasks:Lead the execution excellence of Trade Marketing initiatives across all channels, driving sales performance through high-impact, insight-led activations while ensuring strong alignment with Marketing strategies. Own and continuously optimize the ROI of all trade activities, ensuring efficient investment and measurable business impact. Oversee trade logistics and execution quality, leveraging field tracking and health check reports to identify gaps and drive corrective actions. Develop and implement tailored promotional plans for key channels and strategic customers, ensuring relevance and effectiveness. Strengthen the integration between Marketing and Sales by designing and refining processes that ensure seamless execution of commercial plans. Manage the deployment and optimization of POSM and merchandising tools across channels to enhance in-store visibility and shopper engagement. Ensure flawless execution of Modern Trade (MT) and Key Accounts (KA) activities, maintaining product availability, compliance to merchandising standards, and resolving operational challenges proactively. Lead market intelligence efforts by consolidating insights from distribution channels (DCs) to monitor competition and support data-driven decision-making. Job Requirements / Qualifications:Minimum 5 years of experience in FMCG, with strong exposure to Trade Marketing and/or Category Management. Solid field sales experience combined with a strategic marketing mindset. Strong stakeholder management skills with the ability to influence and align cross-functional teams. High commercial acumen with a strong customer- and shopper-centric approach. Advanced analytical and reporting skills, with the ability to translate data into actionable insights. Proven project management capabilities with a track record of delivering complex initiatives end-to-end.

About us:Marketeers Research is a leading insights and consultancy firm specializing in Revenue Growth Management (RGM), pricing strategy, and consumer behavior. We empower global FMCG clients through tools like Smart Value™, Smart Shopper, and Portfolio Playbooks. As we expand our digital reach, we are looking for a specialist to ensure that our content performs as powerfully as our consulting solutions.<br>Job Description:- Optimize website content, structure, and performance to drive organic growth - Conduct keyword research and stay updated with SEO trends and algorithm changes- Work hands-on with our Word Press website—publishing, editing, and improving site pages- Collaborate with the content and design team to enhance user experience- Track performance using tools like Google Analytics, Search Console, moz, and SEMrush- Support broader marketing campaigns with SEO-focused input- Build and manage partnerships with external platforms to secure backlinks, citations, and guest content, driving Marketeers’ digital authority- Content Creation (B2B)- Write and edit articles, case studies, blogs, and thought leadership pieces rooted in Marketeers’ expertise (e.g. Smart Value™, RGM, Shopper Insights). - Turn internal knowledge and frameworks into engaging, SEO-optimized content for key decision-makers.- Manage content calendars, tone of voice, and messaging consistency.<br>Qualifications:- Bachelor's degree in marketing, Digital Marketing, or a related field is preferred.- 1-2 years of experience in digital marketing or SEO within a corporate or agency.- Proficiency in Keyword Research, Experience in conducting SEO Audits. Link Building skills.- Knowledge of On-Page SEO.- Strong analytical and problem-solving abilities.- Excellent written and verbal communication skills.<br>If you're interested, send your resume to "HR@marketeersresearch.com" and mention " Marketing Specialist " in the subject.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description:</b></p><br><br><br><br><br><br><br><br><br><br><br><br><br><br><br><p><b>Job purpose:</b>&nbsp;</p><br><p>To drive digital category leadership and unlock digital category growth by building strategic customer partnerships and transforming insights into actionable strategies that drive business impact.</p><br><p><b>Job Responsibilities:</b></p><br><ul><li>Unlock digital category captaincy with strategic customers &amp; partners across MEA.</li><li>Drive Customers &amp; Shopper behavior studies and provide insights to enable channel strategy in line with MARS brand strategies and Digital Commerce Vision.</li><li>Partner with brand leads to drive the strategic growth agenda of MARS Snacking &amp; Pet Nutrition, and adapt it across the Digital Commerce space.</li><li>Partner with markets to identify opportunities and co-create action plans to win in priority customers across MEA.</li><li>Drive customer engagement through Joint Business Plans and workshops to elevate digital execution with retailers.</li><li>Provide category and shopper expertise and deep dives to position Mars Snacking as the digital partner of choice with key customers.</li><li>Champion digital category thought leadership to build internal capabilities and share best practices across markets.</li><li>Foster collaboration with Category teams to integrate digital thinking into broader business strategies.</li><li>Partner with Data &amp; Analytics partner and Global Analytics &amp; Ops to define regional data needs and ensure ROI from data partnerships.</li></ul><p><b>Professional Qualification</b></p><br><ul><li>Bachelor degree is required.</li><li>Minimum 5 years of proven and relevant experience.</li><li>Experience in E-commerce / Digital Commerce is a plus.</li></ul> </div>

The Trade Marketing Channel Manager is responsible for the development and coordination of the trade marketing and insights activities to maximize the potential of the Red Bull brand in the trade whilst maintaining the brand personality and values. This includes all means of communication (internal, trade and shopper), internal coordination between marketing and sales, POS development and implementation, Category Management projects, trial activities and sales analysis to generate insight.<br><br><strong>All the responsibilities we'll trust you with:<br><br></strong><strong>Trade Marketing Management<br><br></strong>Assist in the development of trade marketing strategies, utilizing trade and marketing experience to recommend best trade-led activities. Recommend and support trade activity proposals with commercial backing, pushing the brand guidelines whilst protecting the brand image. Create and develop all channels of communication that contribute to the timely execution of Red Bull initiatives at internal, trade or shopper level.<br><br><strong>Alignment &amp; Coordination of Sales &amp; Marketing Activities<br><br></strong>Through personal and electronic communication -- educate, orientate, and utilize the brand team to deliver through the line activity in store. Exchange ideas between Marketing and Sales departments pro-actively and challenge traditions. Establish an internal network with all departments necessary for efficient working - Communications, Brand, Sales, Logistics, Finance. Define the Perfect Store by channel for your market using the International Model marketing activity. Support the alignment across customers and channels in regard to trade marketing activities.<br><br><strong>POS Tools Implementation &amp; Development<br><br></strong>Ensure global POS toolkit is used effectively in order to: adhere to brand guidelines and appropriately represents the brand (e.g. creative and innovative); meet country needs and objectives by being financially viable; ensure national POS is developed only when international material is not appropriate, and a clear commercial benefit is recognized.<br><br><strong>Business Insights<br><br></strong>Identify opportunities and challenges. Quantify the opportunities. Sales development analysis (by customer, by channel, by distribution point, etc.) Customer performance in all sales fundamentals. Channel specific strategies and tools/tactics (Retail, Impulse, C&amp;C, etc.) Promotional evaluation.<br><br><strong>Category Management<br><br></strong>Run Category Management projects with the identified top customers. Build relationships with the identified top customers. Attend face to face meetings with the customer to present and work with them to improve the performance of the category in their stores. Interpret the available data and shopper insight to come up with a tailored action plan that will grow category turnover with that customer. For non-top customers provide initiatives and support to Key Account Managers, so they are able to implement them themselves.<br><br><strong>Your areas of knowledge and expertise that matter most for this role:<br><br></strong><ul><li>5+ years of experience in trade marketing, sales, or category management.</li><li>FMCG background is a must, beverage industry is a plus.</li><li>Strong market planning and analytical skills.</li><li>Strong budget tracking and management skills.</li><li>Excellent interpersonal &amp; communication skills.</li><li>Excellent problem-solving abilities.</li><li>Ability to work collaboratively in a team.</li><li>Proactive, innovative, and able to challenge traditional approaches.</li></ul>

Delivery HeroPrivate<br><br>Personal Shopper Lead - instashop<br><br>Delivery Hero<br><br>Full-time Cairo EG<br><br>Job details<br><br>Personal Shopper Lead - instashop at Delivery Hero, based in Cairo, EG. This is a Full-time, Mid-Senior Level role in Other. Delivery Hero operates in the Retail sector. Full requirements and the application form are on the official Delivery Hero listing linked from this page.<br><br><strong>Job Overview<br><br></strong>Source<br><br>Delivery Hero<br><br>Type<br><br>Full-time<br><br>Location<br><br>Cairo<br><br>Listed<br><br>11h ago<br><br>Share this job<br><br>Know someone who fits this role? Send it their way.<br><br>WhatsAppShare on WhatsApp Save<br><br>Ready to apply?<br><br>Apply on your own with our free step-by-step guide, or let us handle the application for you. Double-check the advertisement and requirements first.<br><br>Apply now by yourselfFree guide, documents and the official apply link Apply now with our facilitationBasic or Advanced Processing — we apply for you<br><br>Similar jobs<br><br>Other recent listings from Delivery Hero.<br><br>All Delivery Hero →<br><br><ul><li> New<br><br></li></ul>DH<br><br>Manager, Strategy and Performance<br><br>Delivery Hero<br><br>Dubai, AE<br><br>Full-time· 11h ago<br><br>SaveView details <br><br><ul><li> New<br><br></li></ul>DH<br><br>Sr. Specialist Real Estate<br><br>Delivery Hero<br><br>Salmiya, KW<br><br>Full-time· 11h ago<br><br>SaveView details <br><br><ul><li> New<br><br></li></ul>DH<br><br>tMart - محضر طلبات<br><br>Delivery Hero<br><br>Cairo, EG<br><br>Full-time· 11h ago<br><br>SaveView details <br><br><ul><li>DH<br><br></li></ul>Account Manager<br><br>Delivery Hero<br><br>Amman, JO<br><br>Full-time· 3d ago<br><br>SaveView details <br><br><ul><li>DH<br><br></li></ul>Product Manager - Talent &amp; Culture<br><br>Delivery Hero<br><br>Dubai, AE<br><br>Full-time· 3d ago<br><br>SaveView details <br><br><ul><li>DH<br><br></li></ul>Senior Specialist, Performance (Courier Pricing)<br><br>Delivery Hero<br><br>Karachi, Pakistan<br><br>Full-time· 4d ago<br><br>SaveView details

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job Description<br><ul><li>Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high performance, and achievement of operational objectives across all retail partners.</li><li>Own the overall operational performance of the Personal Shopper network by driving key KPIs including productivity, preparation time, order accuracy, substitutions, cancellations, service levels, and customer satisfaction.</li><li>Develop and execute strategic initiatives to support business growth, increase order capacity, improve operational efficiency, and enhance the overall customer experience.</li><li>Partner with Commercial and Retail Partner teams to strengthen relationships with key accounts, support business expansion, resolve escalations, and ensure operational readiness for new launches and growth opportunities.</li><li>Analyze operational and business performance, identify trends and opportunities, and translate insights into action plans that improve efficiency, quality, and profitability.</li><li>Lead workforce planning, capacity planning, and resource optimization to ensure the organization is prepared to meet current and future business demand.</li><li>Drive continuous improvement initiatives by redesigning operational processes, introducing best practices, and leveraging data to improve service quality and operational excellence.</li><li>Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training, Product, and Commercial teams to deliver seamless execution and achieve company objectives.</li></ul><br>Qualifications<br><ul><li>Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.</li><li>6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at least 2 years in a leadership role.</li><li>Proven experience managing managers or multi-site operations.</li><li>Strong analytical skills with the ability to translate data into business decisions.</li><li>Excellent stakeholder management and communication skills.</li><li>Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.</li><li>Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</li></ul><br><br> </div>

<strong>Job Description<br><br></strong><ul><li>Lead and develop the Personal Shopper Coordinator team, ensuring consistent execution, high performance, and achievement of operational objectives across all retail partners.</li><li>Own the overall operational performance of the Personal Shopper network by driving key KPIs including productivity, preparation time, order accuracy, substitutions, cancellations, service levels, and customer satisfaction.</li><li>Develop and execute strategic initiatives to support business growth, increase order capacity, improve operational efficiency, and enhance the overall customer experience.</li><li>Partner with Commercial and Retail Partner teams to strengthen relationships with key accounts, support business expansion, resolve escalations, and ensure operational readiness for new launches and growth opportunities.</li><li>Analyze operational and business performance, identify trends and opportunities, and translate insights into action plans that improve efficiency, quality, and profitability.</li><li>Lead workforce planning, capacity planning, and resource optimization to ensure the organization is prepared to meet current and future business demand.</li><li>Drive continuous improvement initiatives by redesigning operational processes, introducing best practices, and leveraging data to improve service quality and operational excellence.</li><li>Collaborate cross-functionally with Customer Experience, Live Operations, Fleet, HR, Training, Product, and Commercial teams to deliver seamless execution and achieve company objectives.<br><br></li></ul><strong>Qualifications<br><br></strong><ul><li>Bachelor’s degree in business administration, Logistics, Supply Chain, Operations Management or a related field.</li><li>6+ years of experience in Operations, Retail, E-commerce, Grocery, or Marketplace, including at least 2 years in a leadership role.</li><li>Proven experience managing managers or multi-site operations.</li><li>Strong analytical skills with the ability to translate data into business decisions.</li><li>Excellent stakeholder management and communication skills.</li><li>Advanced Excel skills; Power BI or SQL knowledge is a strong advantage.</li><li>Demonstrated ability to lead large-scale operational improvements in a fast-paced environment.</li></ul>