Telecommunications & IT Services | 3–5 Years Experience About the Role We are seeking a highly motivated and customer-focused Client Program Management Senior Specialist (CPMS) to support customer engagements across the full contract lifecycle, from presales and onboarding through service delivery, governance, and continuous improvement. The ideal candidate will have 3–5 years of experience within Telecom, IT Services, Managed Services, or Technology environments, with strong capabilities in stakeholder management, business analysis, reporting, service governance, and operational excellence. Key Responsibilities Client & Contract Management Support customer governance models, communication plans, and engagement frameworks. Assist with contract onboarding, service transitions, and operational readiness activities. Coordinate customer communications and stakeholder engagement across multiple teams. Monitor contract performance, service levels, and governance requirements. Maintain risk, issue, action, and decision registers. Support billing governance and customer review meetings. Ensure high levels of customer satisfaction through proactive relationship management and effective communication. Program & Service Delivery Support Support program governance and operational management activities. Coordinate resource planning, capacity management, and forecasting activities. Track contractual obligations, service performance, and operational KPIs. Produce customer-facing and executive-level reports and presentations. Collaborate with Sales, Presales, Delivery, Operations, and Support teams to ensure seamless service delivery. Support service improvement planning and change management initiatives. Business Analysis & Data Analytics Analyze operational and account performance data to identify trends and improvement opportunities. Develop KPI dashboards, reports, and business insights using Excel and Power BI. Conduct business process analysis, workflow reviews, gap analysis, and root cause analysis. Support process automation, optimization, and operational efficiency programs. Define, track, and report on performance objectives and improvement initiatives. Provide data-driven recommendations to enhance customer and operational performance. Process Improvement & Governance Document, maintain, and improve operational processes, standards, and best practices. Support governance meetings, service reviews, and customer presentations. Contribute to continuous improvement, knowledge management, and transformation initiatives. Identify opportunities to enhance efficiency, quality, and operational performance. Support organizational and cross-functional improvement programs. Required Qualifications Bachelor's degree in Business Administration, Telecommunications, Information Technology, Engineering, or a related discipline.3–5 years of experience in Telecom, IT Services, Managed Services, Service Delivery, Customer Operations, Program Coordination, Business Analysis, or similar customer-facing roles. Experience working within cross-functional and multicultural environments. Strong understanding of service delivery, governance, operational processes, and customer lifecycle management. Excellent written and verbal communication skills in English. Required Skills & Competencies Client & Stakeholder Management Customer Relationship Management Stakeholder Management Executive Communication Customer Satisfaction Management Client-Facing Engagement Cross-Functional Collaboration Presentation Skills Reporting Skills Program & Project Management Program Coordination Project Governance & Support Resource Forecasting & Capacity Planning Risk Management Issue Management Governance Management Service Improvement Planning Change Management Business Analysis & Process Improvement Business Process Analysis Requirements Gathering Process Mapping Process Optimization Business Improvement Initiatives Gap Analysis Workflow Analysis Root Cause Analysis Data Analysis & Reporting Data Analysis KPI Reporting Dashboard Development Data Interpretation Trend Analysis Performance Measurement Business Intelligence & Business Insights Reporting Automation Service Delivery & Operations Contract Governance SLA Monitoring & Management Service Delivery Support Operational Reporting Continuous Improvement Quality Assurance Vendor & Partner Coordination Telecommunications & IT Knowledge Telecom Industry Operations IT Services & Managed Services Environments Customer Lifecycle Management Service Governance Knowledge Management Practices ITIL Principles International & Matrix Organization Experience Technical Skills Advanced Microsoft Excel Power BIMicrosoft Office Suite Reporting & Dashboarding Tools Data Visualization & Analytics Personal Attributes Customer-focused mindset Strong analytical and problem-solving skills Excellent organizational and planning abilities Ability to manage multiple priorities and work under pressure Strong attention to detail Collaborative team player Adaptability and continuous learning mindset Passion for innovation, process improvement, and operational excellence Preferred Certifications ITIL v4 Foundation PRINCE2 Foundation/Practitioner PMP or CAPMAgile PMScrum Master Certification SAFeSix Sigma (Yellow Belt or Green Belt) CBAP, CCBA, or BCS Business Analysis Certification

Full Time LinkedIn

Human Resources Generalist

On-site - Egypt - Cairo 9 July 2026

Logistics, Supply Chain & Procurement

Job Purpose:The HR Generalist is responsible for establishing and managing the Human Resources function for a newly established business operation in Egypt. This role will lead the implementation of HR policies, processes, and systems while ensuring full compliance with Egyptian Labour Law and statutory regulations. The successful candidate will manage the complete employee lifecycle, including recruitment, onboarding, payroll, employee relations, performance management, compensation and benefits, compliance, and offboarding. This position requires a hands-on HR professional with previous experience supporting start-up or greenfield operations and the ability to build HR processes from the ground up. Key Responsibilities: HR Set-up & Process Development Establish and implement HR policies, procedures, and processes aligned with business objectives and local legislation. Develop and maintain employee handbooks, HR forms, templates, and documentation. Implement HR systems and ensure accurate employee record management. Build scalable HR practices to support business growth. Continuously improve HR processes and operational efficiency. HR Compliance & Government Relations:Ensure full compliance with Egyptian Labour Law and all applicable employment regulations. Manage employee registration with the Social Insurance Authority and other relevant government entities. Coordinate all employment-related documentation required by government authorities. Liaise with legal advisors and external authorities regarding employment matters. Ensure employment contracts and HR documentation comply with legal requirements. Monitor legislative updates and implement required policy changes. Support internal and external HR compliance audits. Recruitment & Onboarding:Manage the end-to-end recruitment process in partnership with hiring managers. Prepare employment offers and employment contracts. Coordinate pre-employment documentation. Manage onboarding and induction for new employees. Ensure a seamless onboarding experience for all new hires. Employee Relations:Serve as the primary HR contact for employees and managers. Provide guidance on HR policies and procedures. Handle employee grievances, disciplinary matters, and workplace investigations. Foster a positive and productive work environment. Support employee engagement and retention initiatives. Performance Management Coordinate probation reviews and annual performance evaluations. Support managers with performance improvement plans (PIPs). Monitor completion of performance reviews. Assist in talent development and succession planning initiatives. Qualifications:Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field. Professional HR certification such as CIPD, SHRM-CP, PHRi, or equivalent is preferred. Experience:Minimum 5–8 years of progressive HR Generalist experience. Previous experience establishing or supporting HR operations for a start-up, greenfield project, or newly established business. Proven experience managing the complete employee lifecycle independently. Strong payroll administration experience. Experience dealing directly with government authorities and statutory bodies in Egypt. Experience implementing HR policies, procedures, and HR systems from scratch is highly preferred. Technical Knowledge:The ideal candidate should possess strong knowledge of:Egyptian Labour Law. Social Insurance regulations. Payroll administration and statutory deductions. Employment contracts and legal documentation. HR operations and employee relations. Compensation and benefits administration. HRIS and payroll systems. Microsoft Office, particularly advanced Excel. Competencies:Strong understanding of HR best practices and employment legislation. Excellent knowledge of establishing HR processes and systems. Strong communication and stakeholder management skills. Excellent planning and organizational abilities. High level of integrity and confidentiality. Strong analytical and problem-solving skills. Ability to work independently and thrive in a fast-paced, evolving environment. Proactive, adaptable, and results-oriented. Excellent attention to detail and commitment to compliance. Key Performance Indicators (KPIs) Successful implementation of HR policies and processes. Payroll accuracy and on-time processing. Compliance with Egyptian labour and statutory regulations. Timely recruitment and onboarding. HRIS data accuracy. Employee satisfaction and retention. Resolution of employee relations matters within agreed timelines. Timely completion of probation and performance review processes. Accuracy and timeliness of HR reporting.

Full Time LinkedIn

Senior Graphic Designer

Sales

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Job PurposeThe Regional Key Account Manager (SPOT Manager) plays a critical role in driving sustainable business growth, strategic customer development, and commercial excellence across the animal health market within the MENA region. Acting as the primary commercial leader for assigned markets, this role translates the client’s regional strategy into actionable business plans, accelerates sales performance, and ensures consistent brand execution while maximizing customer value and profitability. Operating within the International Division, the Regional KAM (SPOT Manager) serves as the key interface between the client, distributors/importers, and local market stakeholders across Egypt, KSA, Iraq, Jordan, Kuwait, Lebanon, Libya, and Yemen—ensuring alignment with business objectives, governance standards, and growth ambitions. Key Responsibilities1. Strategic Planning<ul><li>Develop and execute strategic plans for targeted markets to achieve and exceed sales targets</li><li>Own and drive Business and Marketing plans across the assigned region</li><li>Lead project creation across all phases (preparation, negotiation, and implementation)</li><li>Drive market growth, deployment, and strategy for Royal Canin across MENA markets</li><li>Provide insights into market context, risks, and opportunities</li><li>Recommend and develop locally relevant strategies</li></ul>2. Sales Performance & Market Expansion<ul><li>Ensure accountability and delivery of annual sales targets</li><li>Manage existing country scope effectively</li><li>Identify and drive opportunities to expand the client’s brand footprint</li></ul>3. Sales Acceleration<ul><li>Develop and implement sales acceleration strategies</li><li>Leverage appropriate tools and solutions to enhance commercial performance</li><li>Train and upskill importers’ sales teams</li><li>Monitor, measure, and optimize results</li><li>Manage P&L performance across markets</li><li>Coordinate business activities, priorities, and execution with importers</li></ul>4. Team Leadership<ul><li>Build, lead, and develop a high-performing team</li><li>Oversee recruitment, onboarding, and team structure</li><li>Define team purpose, priorities, and ways of working</li><li>Drive performance, engagement, and development discussions</li></ul>5. Commercial Excellence<ul><li>Execute structured selling processes and drive sell-through performance</li><li>Support importers in maintaining strong brand presence (scientific communication, merchandising, digital/online media guidelines)</li><li>Conduct market analysis and report insights to Hub Leadership</li><li>Coach, motivate, and manage key customers</li><li>Ensure accurate and timely reporting and administration</li></ul>6. Cross-Functional Collaboration<ul><li>Work closely with internal functions (Regulatory, Demand, Logistics, Corporate) to deliver annual plans</li><li>Partner with Customer Service, Demand Planning, and Operations for smooth product flow and order execution</li><li>Co-create ways of working (WoW) with importers and generate actionable insights</li><li>Collaborate with local sales teams to share best practices and market intelligence</li></ul>7. Governance & Compliance<ul><li>Ensure compliant contracts between client and importers are signed on time</li><li>Maintain regular follow-ups in line with audit guidelines</li><li>Safeguard brand governance and alignment with global brand strategy</li></ul>Qualifications & ExperienceEducation & Professional Background<ul><li>Bachelor’s degree in Business Administration or related field</li><li>Fluent in English; Arabic is mandatory</li></ul>Skills & Competencies<ul><li>Strong leadership and interpersonal skills with ability to influence across all levels</li><li>High energy, proactive, and results-oriented mindset</li><li>Excellent written and verbal communication skills</li><li>Strong organizational and stakeholder management capabilities</li><li>Ability to make sound decisions with minimal supervision</li><li>Strong analytical skills with ability to identify issues and implement solutions</li><li>Self-driven, innovative, and able to operate efficiently in a fast-paced environment</li></ul>Experience<ul><li>Proven experience in Customer Management, Distributor Management, or Key Account Management</li><li>Experience building and leading teams is a plus</li><li>Strong proficiency in Microsoft Office (PowerPoint, Word, Excel)</li><li>FMCG or animal health industry background is preferred</li><li>Experience working in complex, fast-changing environments</li><li>Strong project management and business development mindset</li></ul>IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. </div>

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