Flight Attendants Jobs

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants. IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move. IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM s workplace culture at IOM workplace culture | International Organization for Migration Project Context and Scope Under the European Union-funded project Strengthening the Operational Capacity of the Egyptian Coast Guard and Egyptian Border Guards to Manage Migration Flows through Effective Border Surveillance and Search and Rescue at Land and Sea , IOM Egypt works closely with key Government of Egypt counterparts, including security and border management authorities, to strengthen national capacities in the areas of Search and Rescue (SAR), Maritime security and Humanitarian Border Management (HBM). Through a range of capacity-building initiatives, study visits, specialized trainings, simulation exercises, and equipment support, the project aims to enhance the operational readiness, coordination, and institutional capacities of relevant Egyptian authorities. Organizational Department / Unit to which the Consultant is contributing Immigration and Boder Governance (IBG) Unit of IOM Egypt- Maritime Security</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Political Science, Law, Human Rights, International Relations, or another related field.</li><li>Minimum of 1 2 years of relevant professional experience with a United Nations agency, international organization, or non-governmental organization (NGO), preferably in migration, humanitarian assistance, human rights, or a related area.</li><li>Knowledge of or experience working with Egyptian entities involved in maritime security, search and rescue (SAR), border management, or related sectors is an asset.</li><li>Strong organizational, communication, and reporting skills, with the ability to coordinate with multiple stakeholders in a multicultural environment.</li><li>Strong written and verbal communication skills.</li><li>Strong reporting skills, with the ability to coordinate with multiple stakeholders in a multicultural environment.</li><li>Creative thinking and the ability to generate engaging content ideas.</li><li>Strong organizational skills and the ability to handle multiple tasks simultaneously.</li><li>Attention to detail and commitment to delivering high-quality work.</li><li>Ability to work independently and as part of a team.</li><li>Ability to draft clearly and concisely.</li><li>Ability to work effectively and harmoniously with colleagues from varied cultures and professional backgrounds and respect for diversity and gender equality</li><li>For this consultancy, fluency in Arabic &amp; English is required, French is an advantage.</li><li>Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.</li><li>Travel may be required for the accomplishment of the above tasks; in which case a daily subsistence allowance (DSA) will be provided, as well as flight tickets.</li><li>IOM s competency framework can be found at this link . Competencies will be assessed during the selection process.</li><li>Values - all IOM staff members must abide by and demonstrate these five values: Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion. Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct. Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges. Courage : Demonstrates willingness to take a stand on issues of importance. Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.</li><li>Core Competencies behavioural indicators Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results. Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes. Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate. Accountability : Takes ownership for achieving the Organization s priorities and assumes responsibility for own actions and delegated work. Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.</li><li>IOM covers Consultants against occupational accidents and illnesses under the Compensation Plan (CP), free of charge, for the duration of the consultancy.</li><li>IOM does not provide evacuation or medical insurance for reasons related to non-occupational accidents and illnesses. Consultants are responsible for their own medical insurance for non-occupational accident or illness and will be required to provide written proof of such coverage before commencing work.</li><li>Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.</li><li>Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.</li><li>IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.</li><li>IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee).</li><li>IOM does not request any information related to bank accounts.</li><li>IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application. No late applications will be accepted. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies</li></ul><p></p></section>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>Join</strong><strong>&nbsp;us at Accor,&nbsp;</strong><strong>where</strong><strong>&nbsp;life pulses&nbsp;</strong><strong>with</strong><strong>&nbsp;passion!</strong>​</p><br><p>As a&nbsp;pioneer&nbsp;in the art of&nbsp;responsible&nbsp;hospitality, the Accor Group&nbsp;gathers&nbsp;more&nbsp;than&nbsp;45 brands, 5,600&nbsp;hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.&nbsp;While&nbsp;each&nbsp;brand has&nbsp;its&nbsp;own&nbsp;personality,&nbsp;where&nbsp;you&nbsp;will&nbsp;be&nbsp;able to&nbsp;truly&nbsp;find&nbsp;yourself,&nbsp;they&nbsp;all&nbsp;share&nbsp;a&nbsp;common&nbsp;ambition: to&nbsp;keep&nbsp;innovating&nbsp;and&nbsp;challenging&nbsp;the&nbsp;status-quo.​</p><br><p>By&nbsp;joining&nbsp;us,&nbsp;you&nbsp;will&nbsp;become&nbsp;a&nbsp;Heartist®,&nbsp;because&nbsp;hospitality&nbsp;is, first and&nbsp;foremost, a&nbsp;work&nbsp;of&nbsp;heart.​</p><br><p>You&nbsp;will&nbsp;join&nbsp;a&nbsp;caring&nbsp;environment&nbsp;and a team&nbsp;where&nbsp;you&nbsp;can&nbsp;be&nbsp;all&nbsp;you&nbsp;are. You&nbsp;will&nbsp;be&nbsp;in a&nbsp;supportive&nbsp;place to&nbsp;grow, to&nbsp;fulfil&nbsp;yourself, to&nbsp;discover&nbsp;other&nbsp;professions and to&nbsp;pursue&nbsp;career&nbsp;opportunities, in&nbsp;your&nbsp;hotel&nbsp;or in&nbsp;other&nbsp;hospitality&nbsp;environments, in&nbsp;your&nbsp;country or&nbsp;anywhere&nbsp;in the world!​</p><br><p>You&nbsp;will&nbsp;enjoy&nbsp;exclusive&nbsp;benefits,&nbsp;specific&nbsp;to the&nbsp;sector&nbsp;and&nbsp;beyond, as&nbsp;well&nbsp;as&nbsp;strong&nbsp;recognition for&nbsp;your&nbsp;daily&nbsp;commitment.​</p><br><p>Everything&nbsp;you&nbsp;will&nbsp;do&nbsp;with&nbsp;us,&nbsp;regardless&nbsp;of&nbsp;your&nbsp;profession,&nbsp;will&nbsp;offer&nbsp;a&nbsp;deep&nbsp;sense&nbsp;of&nbsp;meaning, to&nbsp;create&nbsp;lasting,&nbsp;memorable&nbsp;and&nbsp;impactful&nbsp;experiences&nbsp;for&nbsp;your&nbsp;customers,&nbsp;for&nbsp;your&nbsp;colleagues&nbsp;and for the&nbsp;planet.</p><br><p><strong>Hospitality</strong><strong>is</strong><strong>&nbsp;a&nbsp;</strong><strong>work</strong><strong>&nbsp;of&nbsp;</strong><strong>heart</strong><strong>,</strong>​<br><strong>Join</strong><strong>&nbsp;us and&nbsp;</strong><strong>become</strong><strong>&nbsp;a&nbsp;</strong><strong>Heartist</strong><strong>®.</strong></p><br><br>Job Description<br><br><ul><li>Follow daily task with room attendant.</li><li>Ensure the room attendant are following sequence of cleaning.</li><li>Ensure VIP amenities are in room before guest’s arrival.</li><li>Ensure special attention given to VIP rooms.</li><li>Ensures that all flower arrangements look pleasant before the delivery to the rooms.</li><li>Ensure extra bed and extra amenities are in room before the guest’s arrival.</li><li>Conducts daily inspection of employee grooming.</li><li>Inspects all guest rooms, corridors and stores on a daily basis to ensure highest standard of cleanliness.</li><li>Conducts on the job training for all Room Attendants.</li><li>Maintains effective employee relations.</li><li>Checks and maintains equipment and machines used.</li><li>Attends daily briefing with EKH/AEH in Housekeeping.</li><li>Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately.</li><li>Proper handover and takeover of the incoming and outgoing shifts to be handled well.</li></ul><br>Qualifications<br><br><ul><li>Proven work experience as a Housekeeping Supervisor or similar role.</li><li>Knowledge of cleaning techniques and products.</li><li>Ability to handle heavy equipment and machinery used in cleaning.</li><li>Ability to walk, bend, push, pull and lift repetitively during working hours.</li><li>Excellent organizational and team management skills.</li><li>Good communication and interpersonal skills.</li><li>High school diploma or equivalent; Degree in hotel management is a plus.</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

About the Role<br>We are looking for an Administration Specialist to join our Administration team. The role will be responsible for managing day-to-day administrative activities, coordinating with third-party service providers, and ensuring efficient and cost-effective administrative support for employees and headquarters operations.<br>Key Responsibilities Manage third-party agencies and service providers, including cleaning, maintenance, logistics, hotels, and travel agencies. Forecast and monitor buffet supplies and consumption against budget, ensuring compliance with health, safety, and internal policies. Coordinate furniture relocations between company sites, including requests, supplier coordination, and follow-up. Handle office maintenance requests and coordinate with contracted suppliers to ensure timely completion. Coordinate courier and logistics services for requested shipments. Monitor cleaning agencies' operations and address any issues to maintain service quality and employee satisfaction. Manage domestic hotel reservations, including receiving requests, evaluating offers, selecting the most suitable option, and ensuring cost-effectiveness. Handle domestic flight arrangements by reviewing requests and prices, selecting the appropriate travel agency, and processing payments through SAP. Manage meeting room reservations and coordinate room allocation based on business requirements. Ensure all administrative activities are executed efficiently and in accordance with company policies and procedures. Prepare and maintain weekly and monthly administrative reports, dashboards, KPIs, and MIS reports. Coordinate with internal departments and external suppliers to ensure smooth delivery of administrative services. Support and coordinate team activities to ensure operational efficiency and service quality. Job Requirements Bachelor’s degree in any discipline.3+ years of experience in Administration or a similar field. Experience in handling administrative services, suppliers, travel agencies, hotels, or facility-related activities is preferred. Excellent time management and prioritization skills. Strong organizational and multitasking abilities. High attention to detail and problem-solving skills. Excellent communication and interpersonal skills. Ability to work effectively with multiple internal and external stakeholders. Good command of English.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Role Summary The Training &amp; Quality Senior Specialist owns the knowledge and training that support agents rely on every day.<br> The role designs, writes, and maintains the content library, knowledge base articles, macros, scripts, and standard operating procedures and builds the training programmes that turn that content into capability.<br> Working closely with Quality, Operations, Compliance, and Product, the Senior Specialist makes sure agents are onboarded quickly, kept current on every change, and equipped with accurate, usable material at the moment they need it Key Responsibilities Content Ownership: Write, edit, and maintain the knowledge base, macros, canned responses, customer-facing help content, and internal SOPs, keeping a single source of truth for every process.<br> Content Governance: Run a review cycle so every article has an owner and a review date.<br> Retire, merge, or rewrite anything outdated, duplicated, or contradicted by a policy change.<br> Training Design: Build onboarding curricula, refresher modules, and upskilling paths for new and tenured agents, including exercises, assessments, and certification criteria.<br> Delivery &amp; Facilitation: Deliver induction and continuous training sessions, and coach agents on applying new processes and tools in live interactions.<br> Change Enablement: Partner with Product, Compliance, and Operations to turn every product release, policy update, or regulatory change into agent-ready content and training before it goes live.<br> Quality Partnership: Work with the Quality team to translate evaluation findings, recurring errors, and training gaps into targeted content fixes and coaching material.<br> Measurement &amp; Reporting: Track training completion, assessment results, article usage, and post-training performance, and report on the impact of L&amp;D activity to managers and key stakeholders.<br> Standards &amp; Tone of Voice: Maintain the writing style guide and tone of voice for all agent and customer-facing communication, and review the work of other contributors against it.<br> Proven experience in content design, technical writing, or learning and development, ideally within customer support or a regulated environment Excellent written English.<br> You can take a complex policy or product change and turn it into something an agent can act on in seconds Extremely organized and methodical, with the discipline to keep a large content library accurate, versioned, and free of contradictions Confident facilitator, comfortable delivering onboarding, refresher, and upskilling sessions to groups and one-to-one You can craft and make sense of data sets to determine root causes for tangible and actionable insights, and use quality and support data to decide what to build next Sharp problem solving, analytical and project management skills Coachability, open to incorporating feedback, and dedication to improvement You collaborate internally or across functional teams to get the best possible outcome for Support You get things done.<br> Passionate and self-driven, you are deeply committed to taking mylo support to the next level and rise to the occasion to solve problems.<br> You have the initiative to solve problems on your own You understand the Customer support journey and are dedicated to improving the CSR and Customer experience with a go-getter attitude</span> </div>

<p><strong>1. Meeting Coordination &amp; Attendance</strong></p><p>• Attend and schedule CEO meetings, whether online or offline, internal or external company premises.</p><p>• Coordinate meeting schedules and ensure all required attendees are aligned.</p><p>• Prepare meeting agendas and required documents when needed.</p><p><strong>2. Minutes of Meeting (MoM) Documentation</strong></p><p>• Record accurate and professional Minutes of Meeting (MoM) during meetings.</p><p>• Document key discussions, decisions, action items, and deadlines clearly.</p><p>• Share meeting minutes with relevant stakeholders in a timely manner.</p><p>• Maintain organized records and archives for all meetings and discussions.</p><p><strong>3. Follow-up &amp; Action Tracking</strong></p><p>• Follow up with concerned parties regarding assigned action items and deadlines.</p><p>• Ensure timely updates on pending tasks and commitments discussed during meetings.</p><p>• Escalate delayed actions or unresolved matters to the CEO when necessary.</p><p>• Monitor progress of strategic and operational follow-up items.</p><p><strong>4. Executive Support</strong></p><p>• Support the CEO in daily administrative and coordination activities.</p><p>• Manage communication and coordination with internal departments and external stakeholders.</p><p>• Handle confidential documents and sensitive business information professionally.</p><p>• Assist in preparing presentations, reports, and executive summaries when required.</p><p>• Coordinate and manage all business travel arrangements, including flight bookings, hotel accommodations, visa processing, transportation, and travel itineraries, ensuring smooth and efficient travel operations for employees and management.</p><p><strong>5. Communication &amp; Coordination</strong></p><p>• Facilitate smooth communication between the CEO and management teams.</p><p>• Coordinate meetings, appointments, and executive schedules.</p><p>• Ensure proper follow-up and communication flow across departments.</p><p>• Maintain professionalism and confidentiality in all communications.</p><p><strong>6. Documentation &amp; Reporting</strong></p><p>• Maintain organized documentation and tracking systems for meetings and follow-up activities.</p><p>• Prepare periodic follow-up reports for the CEO regarding pending actions and deliverables.</p><p>• Ensure proper documentation of strategic decisions and management discussions.</p><p><strong>Requirements</strong></p><p>• Bachelor’s degree in Business Administration or related field preferred.</p><p>• 3–4 years of experience as Executive Assistant, Personal Assistant, or Administrative Coordinator.</p><p>• Strong organizational and time management skills.</p><p>• Excellent communication and documentation skills in English and Arabic.</p><p>• High attention to detail and strong follow-up capabilities.</p><p>• Ability to handle confidential information professionally.</p><p>• Proficiency in Microsoft Office and virtual meeting platforms.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><span><strong>The Role</strong></span></p><br><p><span>The Senior Operations Manager owns the systems, vendors, and business processes we run on and the roadmap for making them better. This is a senior, hands-on role for an operator who moves comfortably between strategy and execution: owning the vendor and procurement function outright, managing our outsourced delivery partner and customer support team, running the operational cadence behind compliance and IT, and producing the analysis the executive team makes decisions from.</span></p><br><p><span>The role exists because operational ownership is currently distributed across the executive team. The Chief Technology Officer owns IT and security, and the Security &amp; Compliance Officer owns risk and certification decisions. This role is the operator who makes those programs run on schedule, and the single owner of the vendor, contract, procurement, and partner-management work that has no home today. The ideal candidate owns problems no one else claims and returns with a recommendation, not a status update. The role reports directly to the CEO and partners closely with the CTO, CRO, Security &amp; Compliance, Finance, and HR.</span></p><br><p><span><strong>Key Responsibilities</strong></span></p><br><p><span><strong>Vendor, Contract &amp; Procurement</strong></span></p><br><ul><li><span>Own the vendor and contract portfolio end to end: renewal calendar, auto-renewal exposure, in-flight disputes and terminations, and the next action date on every open item</span></li><li><span>Lead the SaaS cost optimization program — carry forward savings achieved to date, work the remaining vendor triage list, and report realized savings to the executive team</span></li><li><span>Own and complete the procurement workflow rebuild (SharePoint / Power Automate) so requests, approvals, and spend commitments run through a documented process the company can operate without you</span></li><li><span>Run vendor diligence and onboarding: commercial terms, security review intake, and handoff of risk classification to the Security &amp; Compliance Officer for decision</span></li><li><span>Manage license and entitlement footprint against budget, including the Microsoft 365 seat consolidation and reseller relationship</span></li><li><span>Own telephony and infrastructure vendor migrations, including moving company numbers and the IVR off the current provider onto a right-sized platform at materially lower cost.</span></li></ul><p><span><strong>Outsourced Partner &amp; Support Operations</strong></span></p><br><ul><li><span>Own the relationship with our outsourced delivery partner: account cadence, SOW and commercial terms, resource allocation, escalation path, and performance against expectations</span></li><li><span>Manage the customer support team, including the follow-the-sun coverage model across Warsaw, EDT, and PDT, and ensure coverage aligns with employee schedules</span></li><li><span>Own support operations and tooling — Zendesk configuration, ticket monitoring integrations with PagerDuty, and the escalation process for named enterprise accounts</span></li><li><span>Complete the Help Center migration to Zendesk: agree the new structure, run the remaining article migration, and take the customer-facing FAQ site live</span></li><li><span>Report support performance to the executive team and connect it back to retention</span></li></ul><p><span><strong>Business Operations &amp; Analysis</strong></span></p><br><ul><li><span>Own recurring executive and board-level reporting — revenue, retention, pipeline, support, headcount, and vendor spend — along with the underlying data definitions, so the numbers reconcile across systems</span></li><li><span>Establish and run the operating cadence: KPI reviews, ELT reporting, and the metrics dictionary that keeps reporting consistent quarter over quarter</span></li><li><span>Partner with Finance team on budget vs. actual, SaaS and vendor spend, cash forecasting inputs, and unit economics</span></li><li><span>Lead cross-functional initiatives from problem definition through implementation and adoption, including process redesign across Revenue, Finance, and Support</span></li><li><span>Turn open-ended executive questions into analysis and a clear recommendation with tradeoffs stated</span></li><li><span>Set direction on shared operational workstreams and serve as the senior operational reference point for the Operations Associate</span></li></ul><p><span><strong>Systems, Automation &amp; AI</strong></span></p><br><ul><li><span>Own the tech-stack roadmap: which systems the company runs on, how they integrate, and what gets consolidated or retired</span></li><li><span>Act as business owner for the core stack — Salesforce, Jira, Confluence, Zendesk, MS365, and Claude — including data model, permissions, and workflow design, working with dedicated administrators where they exist</span></li><li><span>Own revenue systems architecture: lead routing and capture, opportunity and renewal hygiene, forecast fields, and the ARR/NRR reporting methodology built on top</span></li><li><span>Design and strategize internal automation: system integrations, AI and agentic workflows, and reporting pipelines that replace manual reporting and handoffs</span></li><li><span>Set standards for AI tooling across the company — where it is used, how outputs are reviewed, and what data may be put into it</span></li><li><span>Maintain the integration and automation inventory, including third-party OAuth grants, so nothing is running unowned</span></li></ul><p><span><strong>Compliance &amp; Risk Operations</strong></span></p><br><ul><li><span>Risk classification, certification decisions, and audit positions are owned by the Security &amp; Compliance Officer. This role owns the operational execution that keeps those programs on schedule:</span><ul><li><span>Run the operating cadence for the Vendor Management Policy and quarterly User Access Reviews, including evidence collection and closure of findings</span></li><li><span>Own the certification and audit calendar — ISO 27001 surveillance, SOC 2 Type II follow-up on prior-period findings, customer-required sustainability assessments, and UK public-sector certifications — driving deadlines, evidence packaging, and remediation follow-through to closure</span></li><li><span>Own employee lifecycle controls alongside IT: provisioning, equipment, access, and same-day offboarding, plus the documented evidence trail each one requires</span></li><li><span>Maintain the policy library and its annual review cycle, and drive attestation and security training completion to 100%</span></li><li><span>Support customer security questionnaires, DPAs, and vendor security reviews</span></li><li><span>Maintain the risk register and report open findings, aging, and owners to the executive team</span></li></ul></li></ul><p><span><strong>Website &amp; Digital Operations</strong></span></p><br><ul><li><span>Own the company website end to end as both technical and business owner: hosting account, theme and build status, agency or contractor relationships, and release coordination</span></li><li><span>Own web forms, lead capture, routing, and tracking, in partnership with Revenue and Marketing</span></li><li><span>Maintain the internal knowledge base of playbooks, runbooks, and process documentation, and hold process owners accountable for keeping theirs current</span></li></ul><p><span><strong>What We’re Looking For</strong></span></p><br><ul><li><span>5–8+ years in business operations, vendor and procurement operations, revenue operations, or a comparable cross-functional operations role. Experience at a SaaS company is required.</span></li><li><span>Demonstrated ownership of a vendor or procurement portfolio, including negotiating renewals and delivering measurable cost savings</span></li><li><span>Experience managing an outsourced or offshore delivery partner — holding a vendor to an SOW, not just working alongside their people</span></li><li><span>Experience managing a support or service team, including coverage models across time zones</span></li><li><span>A track record of owning a process or system end to end rather than administering one — has built something that outlived their own involvement</span></li><li><span>Hands-on depth in Salesforce, plus fluency in at least one other core business system; able to design a data model, not just maintain records</span></li><li><span>Working knowledge of SaaS security and compliance practice — SOC 2, ISO 27001, vendor and third-party risk, access controls — and comfort running the evidence and cadence work an audit requires</span></li><li><span>Demonstrated use of AI tools to do real work — automation, analysis, and drafting — and a point of view on where they should and should not be applied</span></li><li><span>Strong analytical skills, comfortable in spreadsheets and reporting tools, and able to defend how any number was calculated</span></li><li><span>Excellent written communicator — can produce the one-page memo an executive can act on</span></li><li><span>Comfortable operating without a playbook in a lean, fast-moving company, at high visibility with the executive team</span></li><li><span>Bonus: experience at a company following a carve-out or separation, or scaling operations in an organization under 100 people</span></li></ul><p><span><strong>What Success Looks Like</strong></span></p><br><ul><li><span>First 30 days: every open vendor, contract, certification, and in-flight project has a documented status, owner, and next action date — nothing is running on memory</span></li><li><span>First 90 days: the near-term certification deadlines are met or formally extended, the support team has a stable coverage model and a single escalation path, and there is a prioritized plan for what to fix, consolidate, or automate</span></li><li><span>By six months: procurement runs through a documented workflow, executive reporting comes from a single reconciled source, and vendor and access review cycles run on schedule without reminders</span></li><li><span>By twelve months: measurable reduction in SaaS and vendor spend, manual reporting hours materially down, the Help Center and website fully transitioned, and compliance evidence audit-ready on request</span></li></ul> </div>

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate and manage daily office administration activities to ensure smooth and efficient operations.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Welcome as the first point of contact for visitors, guests, and external stakeholders, ensuring a professional company image, and supporting visitors with all necessary arrangements to ensure a smooth, efficient, and positive experience throughout their visit</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage reception and front desk activities, including visitor registration and meeting room coordination.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate business travel arrangements, including flight bookings, hotel reservations, transportation, and travel documentation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor all admin Contracted suppliers ensuring the quality and compliance of provided services</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support the organization and execution of employee engagement, well-being, and entertainment activities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate office supplies and consumables procurement while maintaining optimum stock levels.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor office equipment, arrange maintenance, and repair services as required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage office service contracts and maintain effective relationships with vendors and suppliers.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate company events, meetings, training sessions, and internal communications as required.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support onboarding activities for new employees, including workspace and administrative arrangements.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor administrative expenses and support budget tracking activities.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure compliance with company policies, procedures, and administrative standards.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare periodic reports related to administration activities and service performance.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Complete any other relevant tasks assigned by the immediate manager within company rules.</p><p><strong>Requirements</strong></p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor’s degree in business administration, Commerce, Management, or a related field.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 1-3 years of experience in Administration, Office Coordination, Reception, or a similar role.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organizational and time management skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent communication and interpersonal skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Professional appearance and customer service orientation.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to coordinate multiple tasks.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong problem-solving and follow-up skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ability to maintain confidentiality and handle sensitive information.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Good reporting and documentation skills.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team player with a positive and proactive attitude.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very Good Command of English Language.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you're purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt's leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Responsibilities Lead, grow, and coach a team of full stack engineers, staying hands-on with architecture, code, and technical decisions rather than managing from a distance.<br> Work closely with the Engineering team and Product Managers to define relevant features and requirements, and translate these into actionable technical roadmaps for the product development and delivery team.<br> Own the technical health of the team's systems architecture quality, scalability, performance, and reliability of our Node.<br>js and React applications.<br> Prioritize features and ensure the team's effort stays aligned with mylo's overall technological strategy.<br> Partner closely with other Tech Leaders (CTO, CPO) to shape the broader engineering direction.<br> Drive the team's engineering practices in test-driven development, continuous integration, and automated deployment.<br> Actively coach the team to solve complex problems, unblock them, and raise the technical bar through code reviews, pairing, and mentorship.<br> Make informed build-vs-buy calls on tooling and third-party services, balancing speed, cost, and long-term maintainability.<br> Champion clean, well-documented, secure APIs that other teams and services can depend on.<br> Contribute to a safe, collaborative, growth-focused, purposeful, values-driven, and diverse team culture across the organization.<br> 8+ years of professional software engineering experience, with strong hands-on expertise in JavaScript/TypeScript , Node.<br>js , and React .<br> At least 3+ years in a people leadership or technical lead role, managing or mentoring engineers.<br> Proven track record of shipping and scaling full stack web applications end-to-end from API design and data modeling to frontend architecture and delivery.<br> Deep knowledge of microservices systems and DDD, with the judgment to apply them pragmatically.<br> Strong experience designing and operating RESTful APIs and service-oriented/microservice architectures.<br> Solid understanding of relational and non-relational databases (PostgreSQL, MongoDB, Redis, or similar).<br> Experience embedding test-driven development, CI/CD, and automated deployment practices into a team's day-to-day workflow.<br> Comfortable evaluating technology choices and making build-vs-buy calls with a clear view of trade-offs.<br> Experience with cloud platforms (AWS or Azure) and containerization (Docker, Kubernetes) is a strong plus.<br> Experience in fintech, e-commerce, or BNPL/lending platforms is a big plus.<br> Degree in Computer Science, Information Systems, or a related field — or equivalent practical experience.<br></span> </div>

About the Opportunity<br>A Confidential Family Office is seeking an exceptional Director of Private Residence & Household Operations to lead the management of a prestigious private residence and deliver world-class household operations.<br>This is a senior leadership role for an experienced professional who combines the standards of luxury hospitality, private estates, and family office operations. The successful candidate will build, lead, and continuously improve a high-performing household team while ensuring every aspect of the residence operates with excellence, discretion, and efficiency.<br>Success in this role requires outstanding leadership, operational expertise, attention to detail, service excellence, and the ability to create an exceptional private living experience for the family and their guests.<br>Key Responsibilities<br>Leadership & Operations<br>• Lead all day-to-day private residence and household operations.• Build, recruit, train, and develop a high-performing household team.• Establish and maintain world-class Standard Operating Procedures, service standards, and operating routines.• Promote a culture of excellence, professionalism, accountability, discretion, and continuous improvement.• Ensure all household departments operate smoothly, efficiently, and to luxury service standards.<br>Household Management<br>Oversee all household departments, including:<br>• Housekeeping• Laundry• Chefs and kitchen operations• Drivers• Maintenance• Security• Garden and outdoor services• External contractors and service providers<br>Residence & Estate Management<br>• Ensure the residence is maintained to impeccable luxury standards at all times.• Oversee maintenance, inventories, purchasing, budgets, and vendor relationships.• Coordinate preventive maintenance, renovations, upgrades, and special projects.• Manage one or multiple private residences as required.• Ensure all household assets, supplies, equipment, and facilities are properly managed and maintained.<br>Hospitality & Lifestyle<br>• Deliver five-star hospitality standards for the family and their guests.• Coordinate VIP visits, private events, formal occasions, and official functions.• Support family travel logistics and operational planning when required.• Ensure the highest standards of privacy, etiquette, presentation, and service.• Anticipate family and guest requirements with professionalism and discretion.<br>Reporting & Performance<br>• Prepare operational reports for the Family Office.• Monitor budgets, operational performance, service quality, and team efficiency.• Recommend and implement continuous operational improvements.• Maintain accurate records, schedules, inventories, supplier lists, and household documentation.<br>Ideal Candidate<br>We are seeking an exceptional leader who demonstrates:<br>• Executive presence and professional maturity.• Outstanding leadership and people management skills.• Extensive operational management experience.• Exceptional organisational and planning abilities.• Strong financial awareness and budget management experience.• Excellent communication and interpersonal skills.• Outstanding attention to detail.• Absolute professionalism, discretion, integrity, and confidentiality.• Excellent spoken and written English.• Willingness to relocate to Cairo, Egypt.• Availability for international travel.• Flexibility to support family requirements when needed.<br>International candidates are strongly encouraged to apply.<br>Professional Experience<br>Candidates should have 10–15 years of progressive leadership experience managing:<br>• Luxury private residences• Family offices• Royal households• Ambassador or embassy residences• Private estates• Ultra-luxury hospitality operations• Luxury hotels, resorts, or serviced residences<br>Experience with internationally recognised luxury brands such as Four Seasons, Ritz-Carlton, Mandarin Oriental, Rosewood, Aman, Fairmont, Kempinski, St. Regis, Dorchester Collection, or similar organisations will be considered a significant advantage.<br>Required Qualifications & Experience<br>• Bachelor’s degree required.• 10–15 years of relevant leadership experience.• Strong background in luxury hospitality, private residence management, estate management, household operations, facilities management, or family office operations.• Proven experience leading household, hospitality, facilities, or operations teams.• Fluent English is required.• Arabic is preferred but not mandatory.• Willingness to relocate to Cairo, Egypt.• Availability for international travel.<br>What We Offer<br>• Highly competitive international compensation package.• Relocation assistance.• Accommodation provided, if applicable.• Medical insurance.• Annual flight tickets.• Paid annual leave.• Long-term leadership opportunity within a Confidential Family Office.• International travel opportunities.• Professional and respectful working environment.• The opportunity to build and lead a world-class private household operation.<br>Confidentiality<br>Due to the private nature of this position, the highest standards of professionalism, discretion, integrity, and confidentiality are essential.<br>How to Apply<br>Interested candidates are invited to submit:<br>• Updated CV• Brief cover letter• Current location• Earliest availability• Salary expectations<br>Only shortlisted candidates will be contacted. All applications will be treated with the strictest confidence.<br>Work Conditions<br>Location: Cairo, Egypt Workplace: On-site Employment Type: Full-time Seniority Level: Director level or Mid-Senior level Travel: International travel may be required

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities: Employee Relations Act as the main point of contact for employees across all departments, ensuring timely communication, guidance, and support. Lead and coordinate employee engagement activities and events, gathering insights and feedback to enhance satisfaction and retention. Partner with the Internal Communications team to ensure clear, consistent, and engaging communication across the organization. Represent the HR department in all internal events, initiatives, and employee-facing activities. Support &amp; guide the knowledge hub employees in understanding People &amp; Culture department policies and assist in creating new policies required. Act as the primary focal point for expats to support in all related items as in travel arrangements (Flight + Visa), accommodation, schooling, pre-employment arrangements, hiring documents, work permit and family residency. Solve employees conflicts and provide advice needed. Employee Data &amp; HR Operations Ensure accurate and up-to-date employee data across all HR systems and records. Oversee and conduct the onboarding and offboarding processes to deliver a smooth and positive employee experience. Manage employee requests, documentation, and transactions in compliance with internal policies and Egyptian` labor laws. Serve as the link between the Talent Management and Personnel teams, ensuring alignment and smooth workflow across all HR functions. Benefits &amp; Employee Support Manage corporate mobile plans and accounts, ensuring proper allocation and cost efficiency. Coordinate and handle employee investigations, maintaining confidentiality and integrity throughout the process. Receives New hires pre-employment medical test results from The Knowledge Hub physician. Updates the system by adding new joiners and deleting separated employees. Handling medical insurance costs including local &amp; international service providers payments &amp; pre- employment medical checkups. Managing HR Systems &amp; Reporting Support the Talent team by providing analytical insights that inform decisions on engagement, retention, and workforce planning. Apply problem-solving and critical thinking to address complex employee and operational challenges. Uploading new hires data on Oracle. Handling Oracle ERP System approvals and reports. Generating staff attendance report and sending the attendance issue to staff members and P&amp;C payroll.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Job Requirements: Bachelor s degree in business or any relevant major 3-5 years of experience in HR related functions Good experience with Microsoft Office Strong Communication &amp; presentation skills Proficient level of English speaking &amp; writing Problem Solving skills Analytical thinking skills</p><p></p></section>

Lesaffre Egypt for yeast industries is an Egyptian joint stock company for producing baking yeasts and yeasts extract. We are 100% owned by the holding company and part of Middle East & Africa baking region.<br><br>Lesaffre Egypt was established according to the Investment Guarantees and Incentives Law No. 8 of 1997, and registered in the Commercial Registry Office of Cairo Investment authority under No. 65570 on April, 14, 2013.<br><br>Our main operational purpose is to establish, manufacture, and package yeasts, yeast derivatives, and yeasts extracts. These many forms and types are then used within food products, animal feed, bread-making and bread improvers, flavorings, colors, and enzymes.<br><br>In October 2014, Lesaffre Egypt for yeasts industry (S. A. E) began effectively managing the acquired company.<br><br>Lesaffre Egypt’s main office is located in the Giza Governorate of Sheikh Zayed City while the factory is placed in the Nubaryia Industrial Area of El Beheira Governorate. We also have a Baking Center and Logistics Warehouse in 6th of October City. Currently, We employ more than 200 individual<br><br>Job Description<br><br>Operational Management:<br><br>Oversee the day-to-day administrative operations, ensuring efficient workflow and timely completion of tasks. Develop and implement office procedures to improve efficiency and effectiveness. Responsible for all employees related facilities renovation along with the teach projects and the purchasing as well as the employees related, admn related tasks events Ensure the LSE premises are stocked with necessary supplies and that all equipment & furniture are properly maintained – work with maintenance team when needed Manage the housekeeping related tasks for LSE premises Manage the LSE premises security contracts and responsible for relationship with service provider Provide accommodation to re-located employees to Nobareya via rentals and furnishing contracts as well as the “Employees Rented Building”Manage and maintain the Expat`s House (security, cleaning, laundry, food supply, rental contract, utilities payment, etc.) and supervising the services providers and following up on these services. Managing all travel-related logistical services (Travel companies, hotel reservations, flight tickets, visa issuance, etc.) Responsible for the outsourcing and overseeing contracts and service providers for functions such as catering, outsourcing, parking, and security Arrange the needs of the company's visitors from expats or government agencies and regulatory authorities. <br><br>Fleet Management:<br><br>Manage transportation fleet service providers for all LSE employees using the service Managing sales supervisors' cars leasing contracts and following up on all related expenses, including road and parking fees, and resolving any related issues with the service provider. Go to person for all daily transportation operation (From/To). <br><br>Budgeting/Projects/Capex:<br><br>Monitor costs and expenses and report progress in expenses versus annual budget Assist in the preparation of the Admin Capex based on the facility’s upcoming needs and requirements and execute the needed actions based on the Capex budget. Responsible for periodic payments to all services providers following contract terms and follow up with finance to ensure action Work closely with purchasing department for adding new service providers as well as contracts renewals. <br><br>Staff Supervision:<br><br>Supervise and manage administrative staff, including assigning duties, providing training, and conducting performance evaluations. Assess support staff performance and provide coaching and guidance to ensure maximum efficiency. <br><br>Compliance and Reporting:<br><br>Ensure compliance with organizational policies and relevant regulations. Conduct investigations with employees regarding misconduct and lack of discipline in the workplace, coordinating with the legal office for warning letters and any disciplinary actions in alignment with labor law regulations. Ensure that facilities meet compliance standards and government regulations. Ensure all administrative practices are aligned with group policies and standards<br><br>Qualifications<br><br>Qualifications: Bachelor's degree in human resources, business administration, or a related field.<br><br>Experience: 10 years of experience in the same function.<br><br>Functional Competencies:<br><br>Administrative Expertise: In-depth knowledge of administrative processes and best practices.<br><br>Compliance Knowledge: Understanding of relevant laws and regulations affecting administrative functions.<br><br>Budget Management: Experience in managing budgets and financial reporting.<br><br>Office Management: Proficiency in office management software and tools.<br><br>Additional Information<br><br>Role within the organization<br><br>Reporting to: HR & Admin Director.<br><br>job Location:<br><br>Nubariyah, West Nubariyah, Egypt

Enterprise selling has always been part science, part art. The data told you where to look, but closing still came down to instinct honed over years. AI changes that.<br><br>You've already made AI your unfair advantage. It's shortened your cycles, sharpened your pitch, and put deals on the board your peers are still chasing. At IgniteTech, our sellers win because they've rewired how they sell around AI; how they research an account, qualify it, handle objections in-flight, shape a proposal, and negotiate the close.<br><br>This is the role where you get to run that playbook at full speed on a warm book across our portfolio of enterprise products and set the bar for what an AI-driven closer looks like industry-wide.<br><br>What you will be doing<br><br><ul><li>AI-Driven Selling: Walk into every call with an edge most reps still dream about: instant read on the customer, tailored angles, live objection handling, next-best action already in your head before they ask. This is what selling looks like when AI does the prep and you do the winning.</li><li>Deal Intelligence That Actually Moves Deals: Prioritize your book the way top closers wish they could; scoring every opportunity in real time on size, momentum, and strategic fit, so your calendar always points at the deals that move.</li><li>See the Market Before It Turns: Read where demand, competitors, and buyer behavior are heading and get in front of it, turning market shifts into pipeline while other sellers are still reacting to them.</li><li>Set the Bar: Prove what an AI-driven closer looks like at the top of the profession, as part of an AI-first organization.<br><br></li></ul>What you will NOT be doing<br><br><ul><li>Running sales the old-fashioned way — gut-feel prioritization, static spreadsheets, and no predictive support.</li><li>Grinding through cold lists or chasing prospects who were never going to buy. Every opportunity you touch is warm.</li><li>Handing pipeline off the moment it gets interesting. You own the commercial close, not just the intro.</li><li>Waiting on ops, marketing, or enablement for the brief, the battlecard, or the first draft of the proposal.<br><br></li></ul><strong>Responsibilities<br><br></strong><ul><li>Deliver quota. Consistently close new, expansion, and cross-sell bookings across the IgniteTech portfolio, quarter after quarter.</li><li>Compress the cycle. Shorten time-from-qualified-to-signed by running an AI-driven selling motion the rest of the industry hasn't caught up to yet.</li><li>Sell the whole portfolio, not a corner of it. Grow deal size and product breadth on the accounts you touch.</li><li>Translate complex AI capabilities into decisions non-technical sales stakeholders can act on.<br><br></li></ul><strong>Requirements<br><br></strong><ul><li>At least 3 years of experience in B2B enterprise software sales, with a track record of managing and closing complex deals.</li><li>Hands-on professional experience applying GenAI/LLM tools (e.g. ChatGPT, Claude, Gemini, Copilot) to real business problems, not just familiarity with them.</li><li>Strong grasp of sales strategy, customer journey mapping, and market dynamics.</li><li>Excellent verbal and written communication skills — able to explain AI concepts and persuade non-technical stakeholders.<br><br></li></ul>What you will learn<br><br><ul><li>You'll deepen your hands-on expertise applying generative AI to live, high-stakes sales environments — not lab experiments. </li><li>You'll sharpen an edge you've already built. Close across every major software vertical at a volume most enterprise sellers never see. Push your AI-driven selling system further alongside peers doing the same, and walk away setting the ceiling for what an AI-first closer looks like."</li></ul>

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays</em></strong> as a <strong>Destination Manager</strong> in <strong>Hurghada</strong><strong>. </strong>As a <strong>Destination Manager</strong>, you will hold the <strong>most senior role</strong> in the destination and play a crucial role in ensuring our customers have a seamless and enjoyable holiday experience. You will manage a team of <strong>Team Leaders</strong> and <strong>Customer Helper - Representatives</strong>, <strong>manage operations at the resort and airport</strong>, and work as one team with <strong>internal and external stakeholders</strong> to deliver outstanding service. You will <strong>take responsibility </strong>for your teams' performance by regularly <strong>reviewing performance metrics</strong> using <strong>Management Information (MI)</strong> reports and our digital systems to identify areas for improvement and <strong>implement action plans</strong>.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via local agent </li><li>Competitive salary, with annual pay review</li><li>Discretionary management bonus scheme</li><li>Monthly Car Allowance</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Reporting Into The Regional Manager Who Is Based Remotely, You Will Have Overall Responsibility For Managing The Planning, Budgeting And Delivery Of The Jet2holidays Service Across Hurghada, Producing Strong Performance And Results Ensuring You<br><br><ul><li>Collaborate with our local agents, transfer providers, hoteliers and senior UK stakeholders to achieve set KPIs ensuring company policies, procedures and service level agreements are met.</li><li>Managing costs and delivering against your budget and customer service metrics.</li><li>Demonstrating effective leadership and taking responsibility for managing all operational disruption, including in destination crisis situations, flight programme delays and customer escalations</li><li>Be Present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings</li><li>Propose key business decisions in the destination using available MI, analysing trends as well as utilising your local destination knowledge. </li><li>Monitoring, managing and reporting operational disruption which impacts the customers Jet2holiday experience including building works, local events and industrial action.</li><li>Leading by example displaying role model behaviours and company values in managing and delivering your operation.<br><br><br></li></ul><strong>What will I need?<br><br></strong>The ideal candidate will have prior management experience in <strong>Holiday or Cruise Operations</strong>, with proven ability to <strong>lead large teams</strong>, manage <strong>budgets</strong> and make critical <strong>decisions under tight deadlines</strong>. Strong communication and stakeholder management skills are essential; knowledge of the Arabic language is preferred. IT literacy and the ability to <strong>interpret data and MI</strong> are required.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br><strong>Apply today to join the UK’s number One Tour Operator!<br><br></strong>Once your application has been reviewed, our <strong><em>Jet2</em></strong> Talent Acquisition Team will contact you to advise you of next steps.<br><br>We look forward to your application &amp; the start of your career with <strong><em>Jet2holidays</em></strong>!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Role Summary The Quality Team Leader owns the day-to-day performance of the Quality Assurance function.<br> The role leads a team of QA Specialists, safeguards the consistency and credibility of quality evaluations across all customer channels, and turns quality findings into concrete improvements in agent performance, process, and customer experience.<br> The Team Leader is accountable for evaluation standards, team output, stakeholder reporting, and the development of every specialist on the team.<br> Key Responsibilities Team Leadership: Lead, schedule, and support a team of QA Specialists.<br> Set individual targets, run one-to-ones, manage development plans, and hold the team to consistent standards of output and conduct.<br> Evaluation Governance: Own the standardized evaluation scoresheets and quality framework.<br> Review a sample of completed evaluations for accuracy and fairness, and approve any change to scoring criteria or weighting.<br> Calibration Sessions: Plan and chair regular quality calibration meetings with supervisors and training teams to ensure evaluation standards remain consistent across the department, and document the outcomes.<br> Feedback, Coaching &amp; Escalation: Coach specialists on delivering constructive, actionable feedback, and personally handle escalated, disputed, or high-risk evaluations, including those with compliance exposure.<br> Data Analysis &amp; Insights: Consolidate daily, weekly, and monthly quality metrics to identify common agent errors, training gaps, or procedural bottlenecks, and prioritise which to act on.<br> Reporting: Build, maintain, and present regular quality performance reports to share actionable insights with team leaders, managers, and key stakeholders.<br> Knowledge Base Maintenance: Review current customer service scripts, standard operating procedures (SOPs), and internal communication guidelines to recommend updates based on customer trends.<br> Continuous Improvement: Work with training and operations to close the loop between quality findings and the changes made, and measure whether those changes moved the metric.<br> Proven experience in a quality assurance or customer support role, with a track record of leading, coaching, or mentoring others Exceptional listening and communication skills, with the credibility to give difficult feedback to agents, peers, and managers alike Extremely organized and methodical; able to plan evaluation coverage, deadlines, and workloads across a team You can craft and make sense of data sets to determine root causes for tangible and actionable insights Sharp problem solving, analytical and project management skills Coachability, open to incorporating feedback, and dedication to improvement in yourself and in the people you lead You collaborate internally or across functions to get the best possible outcome for Quality You get things done.<br> Passionate and self-driven, you are deeply committed to taking mylo support to the next level and rise to the occasion to solve problems.<br> You take initiative, make decisions with incomplete information, and own the outcome You understand the Customer support journey and are dedicated to improving the CSR and Customer experience with a go-getter attitude</span> </div>

<p><br></p><p>Why this role matters</p><p>This role provides technical leadership and coordination for biodiversity risk management at the Shadwan Wind project, while also supporting other Scatec projects in Egypt. You will help project teams identify, assess, and manage biodiversity risks and impacts, and ensure biodiversity commitments are implemented through the ESMS, ESMPs, Biodiversity Management Plans, Biodiversity Action Plans, and lender action plans.</p><p>What you ll be doing</p><p>In this role, you will:</p><ul><li>Coordinate biodiversity risk assessment, monitoring, and performance management in line with project ESMS, lender, and regulatory requirements.</li><li>Track biodiversity commitments, actions, and performance indicators, and support management, lender, and external reporting.</li><li>Provide biodiversity technical support across project development, permitting, ESIA, financing, construction, and operations.</li><li>Review biodiversity assessments and advise project teams on risks, adequacy, mitigation, and implementation requirements.</li><li>Lead or coordinate Biodiversity Management Plans, Biodiversity Action Plans, lender commitments, mitigation measures, offsets, and restoration actions.</li><li>Oversee interfaces with biodiversity consultants, specialists, monitoring providers, lenders, advisors, contractors, and project teams.</li><li>Support construction and operational biodiversity measures, including ecological supervision, habitat and species protection, migratory bird monitoring, turbine management, shutdown-on-demand, fatality monitoring, and Bird Flight Diverters.</li><li>Review monitoring performance, recommend adaptive management or corrective actions, support audits and reporting, and build internal biodiversity capability across Scatec projects.</li></ul><p>Your work will support real decisions, real assets, and real operational outcomes.</p><p>What you ll gain</p><ul><li>Professional growth through ownership, exposure, and meaningful contribution from day one.</li><li>Hands-on experience in a role where the challenge is energising, fast-moving, meaningful, and built on learning through doing.</li><li>The opportunity to shape biodiversity management on a significant wind project and contribute to renewable energy projects across Egypt.</li><li>Exposure to international biodiversity standards, lender requirements, cross-functional project teams, and specialist technical advisors.</li></ul><p>What you ll bring</p><p>Experience and qualifications</p><ul><li>University degree in ecology, zoology, biology, environmental science, conservation, natural resource management, or a related discipline.</li><li>Typically 7+ years of relevant professional experience in biodiversity or ecological management to international standards.</li><li>Experience in renewable energy, power transmission, or major infrastructure projects, ideally across development, construction, and operations.</li><li>Strong understanding of biodiversity risk assessment, monitoring, data interpretation, management planning, and adaptive management.</li><li>Excellent understanding of IFC Performance Standards, EBRD Environmental and Social Requirements, and AfDB Operating Safeguards, particularly biodiversity-related requirements.</li><li>Experience with critical habitat, priority biodiversity features, cumulative effects, collision risk, fatality monitoring, and wind energy projects is strongly preferred.</li><li>Fluent written and spoken English; Arabic is desirable.</li><li>Clear communicator who can work effectively with project teams, contractors, consultants, lenders, advisors, and internal stakeholders.</li><li>Proactive, structured, collaborative, and able to prioritise independently while supporting high-quality biodiversity outcomes.</li></ul><p><br></p><p><strong>Desired Candidate Profile</strong></p><ul><li>University degree in ecology, zoology, biology, environmental science, conservation, natural resource management, or a related discipline.</li><li>Typically 7+ years of relevant professional experience in biodiversity or ecological management to international standards.</li><li>Experience in renewable energy, power transmission, or major infrastructure projects, ideally across development, construction, and operations.</li><li>Strong understanding of biodiversity risk assessment, monitoring, data interpretation, management planning, and adaptive management.</li><li>Excellent understanding of IFC Performance Standards, EBRD Environmental and Social Requirements, and AfDB Operating Safeguards, particularly biodiversity-related requirements.</li><li>Experience with critical habitat, priority biodiversity features, cumulative effects, collision risk, fatality monitoring, and wind energy projects is strongly preferred.</li><li>Fluent written and spoken English; Arabic is desirable.</li><li>Clear communicator who can work effectively with project teams, contractors, consultants, lenders, advisors, and internal stakeholders.</li><li>Proactive, structured, collaborative, and able to prioritise independently while supporting high-quality biodiversity outcomes.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span> </span><p>At JTI we celebrate differences, and everyone truly belongs. <strong>46,000 people from all over the world</strong> are continuously building their unique success story with us.<strong> 83% of employees feel happy </strong> working at JTI.</p><br> <p>To make a difference with us, all you need to do is bring your <strong> human best.</strong></p><br> <p>What will your story be? Apply now! &nbsp;</p><br> <p><strong>Learn more: jti.com</strong></p><br> <p><strong><span>Trade Investment Manager (Sales Region Based)</span></strong></p><br> <p><strong><span>What this position is about – Purpose</span></strong></p><br> <p>The purpose of <span>&nbsp;this role is to design, deploy and optimize trade programs at regional level across all channels, ensuring that trade funds are translated into measurable gains in distribution, availability and visibility. Reporting to the Trade Investment &amp; Merchandising Manager, the Trade Investment Manager (Region) acts as the regional owner of trade investment allocation and management, bridging national strategy and field implementation. The role ensures that trade investment is disciplined, compliant, ROI-driven and executable, while remaining responsive to regional market dynamics.</span></p><br> <p><strong><span>Main areas of responsibility:</span></strong></p><br> <ul> <li><span>Trade Program Design: Design region-specific trade programs across GT, MT, WS and HORECA, aligned with the national trade investment strategy and defined channel roles. Translate national principles into channel-appropriate trade mechanics focused on distribution expansion, availability improvement, visibility quality and assortment compliance. Ensure trade programs are simple, scalable, execution-ready and tailored to regional market dynamics.</span></li> <li><span>Trade Investment Planning &amp; Deployment: Build regional trade investment plans by channel and trade segmentation, aligned with coverage priorities and sales plans. Manage phasing, prioritization and deployment of trade investment within approved guardrails. Ensure effective execution across fragmented GT and WS environments as well as structured MT and KA accounts where possible.</span></li> <li><span>Trade Program Governance &amp; Compliance: Monitor execution quality and trade program compliance in market, working closely with RTC and Sales Effectiveness. Identify deviations, risks or misuse of trade investment and lead corrective actions, ensuring trade funds are deployed as intended and fully auditable.</span></li> <li><span>Performance Tracking &amp; Regional Coordination: Track trade program performance against agreed KPIs (distribution gains, visibility quality, compliance, outlet coverage) and generate actionable insight to optimize in-flight and future programs. Act as the regional trade investment interface for Sales leadership, RTC, Sales Planning and Merchandising.</span></li> <li><span>Regulatory &amp; Internal Compliance: Ensure all trade programs and trade investment activities are designed and executed in line with JTI Marketing Codes, internal trade investment policies and applicable national and local legislation.</span></li> </ul> <p><strong><span>Who we </span></strong><strong><span>are looking for – Requirements:</span></strong></p><br> <ul> <li><span>Degree in Business, Marketing, Economics or a related field (required).</span></li> <li><span>MBA or equivalent postgraduate qualification (desirable).</span></li> <li><span>5+ years’ experience in tobacco/FMCG trade marketing, trade investment, channel or field sales management, ideally across head-office and field roles.</span></li> <li><span>Proven delivery of trade programs across GT, MT, Wholesale and HORECA.</span></li> <li><span>Experience managing trade spending, including phasing, guardrails and post-evaluation.</span></li> <li><span>Strong understanding of fragmented trade environments and execution challenges.</span></li> <li><span>Knowledge of tobacco legislation, taxation, external relations and marketing standards.</span></li> <li><span>Professional proficiency in English and Arabic, with confident stakeholder communication.</span></li> <li><span>Expertise in trade investment planning, segmentation, phasing, prioritization and guardrails.</span></li> <li><span>Commercial and financial acumen to build ROI cases and assess program effectiveness.</span></li> <li><span>Knowledge of regional channels (GT, MT, Wholesale and HORECA) and route-to-market structures.</span></li> <li><span>Strong governance mindset to identify trade-fund misuse and lead corrective action.</span></li> <li><span>Strong analytical skills and proficiency in Excel, PowerPoint and reporting/BI tools.</span></li> <li><span>Strong influencing and stakeholder management skills across Sales, RTC, Sales Planning and Merchandising.</span></li> </ul> <p>Are you ready to join us? Build your success story at JTI. Apply now!</p><br> <p>Next Steps:</p><br> <p>After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure: Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.</p><br> <p>At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.</p><br> </div>

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays </em></strong>as an <strong>Airport Team Leader.</strong> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <strong>work as one team</strong> with internal &amp; external suppliers and <strong>take responsibility </strong>for your teams' performance by regularly reviewing performance metrics using <strong>Management Information (MI) </strong>reports and our <strong>digital systems</strong> to identify areas for improvement and implement action plans.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via our local agent</li><li>Competitive salary</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Supporting Your Manager, You Will Work As One Team With Internal &amp; External Stakeholders To Ensure Your Team Deliver VIP Industry Leading Customer Service To Our All-important Customers During Their Airport Journey. You Will Be Provided With Comprehensive Training To Ensure You<br><br><ul><li>Create Memories for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.</li><li>Take Responsibility for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house digital systems.</li><li>Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.</li><li>Be present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li>Collaborate with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.<br><br><br></li></ul>Our <strong>Airport Team Leaders</strong> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <strong>early starts, late finishes, split shifts </strong>&amp;<strong> working weekends.</strong> As part of our management team, also being on call to support with <strong>disruption serious </strong>and<strong> emergencies. </strong>Resolving<strong> customer escalations </strong>is also a key part of the role.<br><br>Our <strong>Airport Team Leaders</strong> have a genuine passion for the airport experience and always <strong>empower</strong> their team to deliver outstanding customer service. In this position, you will effectively <strong>manage performance</strong> including coaching and development as well as perform a variety of<strong> HR</strong> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <strong>digital systems</strong> daily on a laptop.<br><br><strong>What will you need?<br><br></strong>You will ideally have experience in <strong>Airport/Holiday Operations </strong>or similar. Experience of managing a<strong> customer-facing </strong>team and proven <strong>people management</strong> skills are essential. Conversational level in the local language is also advantageous.<br><br>Please note that this is a physically demanding role as you’ll be supporting <strong>a fast-paced operation</strong> and will constantly be on the move.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br>To meet some of our team and find out what life is like with <strong><em>Jet2holidays</em></strong> follow us on Facebook: <strong><em>Jet2Careers Overseas<br><br></em></strong>We look forward to your application &amp; you starting your career with <strong><em>Jet2holidays</em></strong>!

<strong>Join <em>Jet2holidays</em>’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.<br><br></strong>We have a fantastic opportunity to join <strong><em>Jet2holidays </em></strong>as an <strong>Airport Team Leader.</strong> In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will <strong>work as one team</strong> with internal &amp; external suppliers and <strong>take responsibility </strong>for your teams' performance by regularly reviewing performance metrics using <strong>Management Information (MI) </strong>reports and our <strong>digital systems</strong> to identify areas for improvement and implement action plans.<br><br><strong>What can we offer you?<br><br></strong>We offer our valued colleagues a range of benefits including: -<br><br><ul><li>Local employment contract via our local agent </li><li>Competitive salary</li><li>Coaching, development &amp; career progression across Jet2.com &amp; Jet2holidays</li><li>Recommend a Friend bonus scheme<br><br><br></li></ul><strong>What will you do in the role?<br><br></strong>Supporting Your Manager, You Will Work As One Team With Internal &amp; External Stakeholders To Ensure Your Team Deliver VIP Industry Leading Customer Service To Our All-important Customers During Their Airport Journey. You Will Be Provided With Comprehensive Training To Ensure You<br><br><ul><li>Create Memories for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.</li><li>Take Responsibility for managing any flight disruption, serious emergencies &amp; customer escalations using our in-house digital systems.</li><li>Create &amp; issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.</li><li>Be present for your team and manage their performance by hosting scheduled in-person &amp; virtual team meetings, delivering training to new and existing members of your team &amp; hold individual monthly 1-1 performance and welfare meetings with your team members.</li><li>Collaborate with the Destination Manager, Agent &amp; Transfer Provider, analysing MI &amp; Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.<br><br><br></li></ul>Our <strong>Airport Team Leaders</strong> are well organised and have a flexible approach to the operation. Working hours will vary each month and will include <strong>early starts, late finishes, split shifts </strong>&amp;<strong> working weekends.</strong> As part of our management team, also being on call to support with <strong>disruption serious </strong>and<strong> emergencies. </strong>Resolving<strong> customer escalations </strong>is also a key part of the role.<br><br>Our <strong>Airport Team Leaders</strong> have a genuine passion for the airport experience and always <strong>empower</strong> their team to deliver outstanding customer service. In this position, you will effectively <strong>manage performance</strong> including coaching and development as well as perform a variety of<strong> HR</strong> tasks. You will also possess the ability to deliver under pressure, analyse MI and Data, support your team, have a positive friendly attitude and be confident in IT processes and skills to use in-house <strong>digital systems</strong> daily on a laptop.<br><br><strong>What will you need?<br><br></strong>You will ideally have experience in <strong>Airport/Holiday Operations </strong>or similar. Experience of managing a<strong> customer-facing </strong>team and proven <strong>people management</strong> skills are essential. Conversational level in the local language is also advantageous.<br><br>Please note that this is a physically demanding role as you’ll be supporting <strong>a fast-paced operation</strong> and will constantly be on the move.<br><br>As we employ on <strong>local employment contracts</strong>, you will already hold the full <strong>right to work documentation or be willing to apply for right to work documentation </strong>required for <strong>Egypt </strong>and be living in the destination or willing to relocate and source your <strong>own accommodation</strong><em>. <br><br></em>Due to the level of travel required in the role, you will be required to hold a full and valid <strong>driving licence </strong>and have<strong> your own car with appropriate insurance</strong>. Business Travel expenses are reimbursed.<br><br>To meet some of our team and find out what life is like with <strong><em>Jet2holidays</em></strong> follow us on Facebook: <strong><em>Jet2Careers Overseas<br><br></em></strong>We look forward to your application &amp; you starting your career with <strong><em>Jet2holidays</em></strong>!

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Role Summary The Training &amp; Quality Senior Specialist owns the knowledge and training that support agents rely on every day.<br> The role designs, writes, and maintains the content library, knowledge base articles, macros, scripts, and standard operating procedures and builds the training programmes that turn that content into capability.<br> Working closely with Quality, Operations, Compliance, and Product, the Senior Specialist makes sure agents are onboarded quickly, kept current on every change, and equipped with accurate, usable material at the moment they need it Key Responsibilities Content Ownership: Write, edit, and maintain the knowledge base, macros, canned responses, customer-facing help content, and internal SOPs, keeping a single source of truth for every process.<br> Content Governance: Run a review cycle so every article has an owner and a review date.<br> Retire, merge, or rewrite anything outdated, duplicated, or contradicted by a policy change.<br> Training Design: Build onboarding curricula, refresher modules, and upskilling paths for new and tenured agents, including exercises, assessments, and certification criteria.<br> Delivery &amp; Facilitation: Deliver induction and continuous training sessions, and coach agents on applying new processes and tools in live interactions.<br> Change Enablement: Partner with Product, Compliance, and Operations to turn every product release, policy update, or regulatory change into agent-ready content and training before it goes live.<br> Quality Partnership: Work with the Quality team to translate evaluation findings, recurring errors, and training gaps into targeted content fixes and coaching material.<br> Measurement &amp; Reporting: Track training completion, assessment results, article usage, and post-training performance, and report on the impact of L&amp;D activity to managers and key stakeholders.<br> Standards &amp; Tone of Voice: Maintain the writing style guide and tone of voice for all agent and customer-facing communication, and review the work of other contributors against it.<br> Proven experience in content design, technical writing, or learning and development, ideally within customer support or a regulated environment Excellent written English.<br> You can take a complex policy or product change and turn it into something an agent can act on in seconds Extremely organized and methodical, with the discipline to keep a large content library accurate, versioned, and free of contradictions Confident facilitator, comfortable delivering onboarding, refresher, and upskilling sessions to groups and one-to-one You can craft and make sense of data sets to determine root causes for tangible and actionable insights, and use quality and support data to decide what to build next Sharp problem solving, analytical and project management skills Coachability, open to incorporating feedback, and dedication to improvement You collaborate internally or across functional teams to get the best possible outcome for Support You get things done.<br> Passionate and self-driven, you are deeply committed to taking mylo support to the next level and rise to the occasion to solve problems.<br> You have the initiative to solve problems on your own You understand the Customer support journey and are dedicated to improving the CSR and Customer experience with a go-getter attitude</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions.<br> Whether you’re purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt.<br> Born out of B.<br>TECH—Egypt’s leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space.<br> All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br> Role Summary The Training &amp; Quality Senior Specialist owns the knowledge and training that support agents rely on every day.<br> The role designs, writes, and maintains the content library, knowledge base articles, macros, scripts, and standard operating procedures and builds the training programmes that turn that content into capability.<br> Working closely with Quality, Operations, Compliance, and Product, the Senior Specialist makes sure agents are onboarded quickly, kept current on every change, and equipped with accurate, usable material at the moment they need it Key Responsibilities Content Ownership: Write, edit, and maintain the knowledge base, macros, canned responses, customer-facing help content, and internal SOPs, keeping a single source of truth for every process.<br> Content Governance: Run a review cycle so every article has an owner and a review date.<br> Retire, merge, or rewrite anything outdated, duplicated, or contradicted by a policy change.<br> Training Design: Build onboarding curricula, refresher modules, and upskilling paths for new and tenured agents, including exercises, assessments, and certification criteria.<br> Delivery &amp; Facilitation: Deliver induction and continuous training sessions, and coach agents on applying new processes and tools in live interactions.<br> Change Enablement: Partner with Product, Compliance, and Operations to turn every product release, policy update, or regulatory change into agent-ready content and training before it goes live.<br> Quality Partnership: Work with the Quality team to translate evaluation findings, recurring errors, and training gaps into targeted content fixes and coaching material.<br> Measurement &amp; Reporting: Track training completion, assessment results, article usage, and post-training performance, and report on the impact of L&amp;D activity to managers and key stakeholders.<br> Standards &amp; Tone of Voice: Maintain the writing style guide and tone of voice for all agent and customer-facing communication, and review the work of other contributors against it.<br> Proven experience in content design, technical writing, or learning and development, ideally within customer support or a regulated environment Excellent written English.<br> You can take a complex policy or product change and turn it into something an agent can act on in seconds Extremely organized and methodical, with the discipline to keep a large content library accurate, versioned, and free of contradictions Confident facilitator, comfortable delivering onboarding, refresher, and upskilling sessions to groups and one-to-one You can craft and make sense of data sets to determine root causes for tangible and actionable insights, and use quality and support data to decide what to build next Sharp problem solving, analytical and project management skills Coachability, open to incorporating feedback, and dedication to improvement You collaborate internally or across functional teams to get the best possible outcome for Support You get things done.<br> Passionate and self-driven, you are deeply committed to taking mylo support to the next level and rise to the occasion to solve problems.<br> You have the initiative to solve problems on your own You understand the Customer support journey and are dedicated to improving the CSR and Customer experience with a go-getter attitude</span> </div>