distribution agent jobs

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation</p><p></p>

About the Role We are seeking a customer-focused and results-driven Call Center Agent to serve as the first point of contact for prospective clients to ensure an exceptional customer experience.<br>In this role, you will manage inbound inquiries, provide accurate information about our projects and developer offerings, qualify leads, and maintain accurate records of all customer interactions. You will play a key role in supporting lead generation efforts while representing the brand with professionalism and excellence.<br>The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced, target-driven environment.<br>Key Responsibilities Manage all inbound calls through the company hotline, ensuring prompt response times in line with established service level agreements and delivering a professional, customer-centric experience. Provide accurate and up-to-date information on the developer, projects, unit types, and available offerings while effectively identifying customer needs and qualifying lead potential. Capture and maintain complete and accurate lead information following each interaction, including customer details, project preferences, and budget range where applicable. Monitor and track call activity, ensuring all interactions are recorded accurately within the designated systems and maintaining high standards of data integrity. Prepare and submit daily performance reports, including call volumes, response metrics, missed calls, and lead generation outcomes while consistently representing the organization's brand values and service standards.<br>Qualifications Fluency in both English and Arabic is mandatory.1–3 years of experience in a call center or customer service environment; prior experience within the real estate sector is preferred. Excellent verbal communication and interpersonal skills with a professional telephone manner. Strong active listening skills with the ability to identify customer needs and build rapport. High attention to detail with strong data entry and administrative capabilities. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Proficiency in Microsoft Office applications and CRM or lead management systems.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reception agent</strong></p> <p>First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li> <li>Take initiative to add a personalized experience</li> <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Service focused personality is essential</li> </ul> <h4>Additional information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment:</h4> <p>Introduce the team, property or office environment in a way that reflects the culture.</p> <p><em>Note: Customization may be included for any specific local or legislative requirements, such as work permits.</em></p> <h4>Our commitment to diversity & inclusion:</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reception agent</strong></p> <p>First impressions are everything! As a Reception Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates at Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li> <li>Take initiative to add a personalized experience</li> <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Service focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Fluency in English</li> <li>Additional languages are a plus</li> </ul> <h4>Your team and working environment</h4> <p>Join a dynamic team in a welcoming property that values collaboration and guest satisfaction.</p> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Company Description<br><p>“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder</p><br><p>Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.</p><br><ul><li>18,000 trained professionals</li><li>350+ locations worldwide</li><li>Fortune 500</li><li>Globally unified systems</li></ul><br>Job Description<br><p>Join our Air Import team and play a critical role in ensuring the smooth and timely movement of international shipments. The Air Import Agent serves as a key link between customers, airlines, overseas offices, and customs authorities to deliver exceptional service and operational excellence.</p><br><p><strong>Key Responsibilities</strong></p><br><ul><li>Coordinate and manage air import shipments from arrival through final delivery</li><li>Review and process shipping documentation accurately and timely</li><li>Monitor shipment status and proactively communicate updates to customers</li><li>Arrange customs clearance and ensure compliance with local regulations</li><li>Coordinate with airlines, vendors, truckers, and internal departments</li><li>Resolve shipment exceptions and service issues promptly</li><li>Maintain accurate operational and financial data within company systems</li><li>Build strong relationships with customers through responsive and professional communication</li><li>Ensure all shipments meet Expeditors' operational and compliance standards</li></ul><br>Qualifications<br><p><strong>We're looking for someone who:</strong></p><br><ul><li>Has experience in freight forwarding, logistics, supply chain, or customer service (preferred)</li><li>Possesses strong organizational and time-management skills</li><li>Demonstrates excellent attention to detail and accuracy</li><li>Is comfortable working in a fast-paced, deadline-driven environment</li><li>Has strong communication and relationship-building skills</li><li>Is proficient in Microsoft Office applications, particularly Excel and Outlook</li><li>Is fluent in English, both written and verbal</li><li>Embraces teamwork, continuous learning, and a customer-focused mindset</li></ul><br>Additional Information<br><p>Expeditors offers excellent benefits:</p><br><ul><li>Paid Annual and Sick Leave</li><li>Health/ Medical Insurance</li><li>Employee Stock Purchase Plan (ESPP)</li><li>Training and Personnel Development Program</li><li>Growth opportunities within the company</li><li>Employee Referral Program Bonus</li></ul><br><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Vezloo is Hiring: French Speakers (100% Remote) Vezloo is currently looking for French-speaking professionals to join our growing team. This is a fully remote opportunity offering a stable work schedule and the chance to work within a collaborative and dynamic environment.</p><p>Key Responsibilities:</p><ul><li>Owned the end-to-end lifecycle of conversational agents, from requirements gathering to production deployment, ensuring alignment with business objectives.</li><li>Monitored agent performance and analyzed user interactions to identify gaps and drive continuous optimization.</li><li>Collaborated with cross-functional teams (AI, graph creators, QA, and clients) to ensure smooth workflows and timely issue resolution.</li><li>Led testing and quality assurance of conversational flows, validating accuracy and readiness for deployment.</li><li>Supported client onboarding and implementation, while documenting processes, updates, and operational guidelines.</li><li>Ensured timely delivery of tasks in line with quality standards, while maintaining strict data confidentiality and compliance.</li></ul><p>Work Conditions:</p><ul><li>Work Location: 100% Remote</li><li>Working Days: Monday to Friday</li><li>Days Off: Saturday and Sunday</li><li>Working Hours: 10:30 AM to 6:30 PM (including a one-hour break)</li></ul><p>If you are a French speaker looking for a remote opportunity, we encourage you to apply. If you are interested or know someone who may be a good fit, please feel free to apply or share this opportunity within your network.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Fluency in French (spoken and written)</li><li>Strong communication skills</li><li>Ability to work independently in a remote environment</li><li>High level of commitment, attention to detail, and reliability</li></ul><p></p></section>

Please submit your CV in English and indicate your level of English proficiency. <br><br>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.<br><br>What This Opportunity Involves<br><br>While each project involves unique tasks, contributors may:<br><br>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;Document test cases clearly with correct answers, policy citations, and payout calculations<br><br>What We Look For<br><br>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:<br><br>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;3+ years of insurance, claims, legal, or financial services experience;Current or recent experience in claims & adjusting or adjacent roles;Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;Strong written English (C1+)<br><br>How It Works<br><br>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid<br><br>Project time expectations <br><br>For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.<br><br>Compensation<br><br>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.<br><br>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

Position Overview We are a premium skincare and beauty brand operating within the GCC market, dedicated to delivering exceptional products and a refined customer experience. We are seeking a Chat Support Agent to join our Customer Experience team and serve as the primary digital representative of the brand. This role requires a high level of professionalism, strong attention to detail, and the ability to deliver a seamless, luxury-standard customer experience across all digital communication channels. Job Purpose To manage customer interactions across digital platforms in a professional and efficient manner, ensuring high levels of customer satisfaction, retention, and a consistently premium brand experience. Key Responsibilities Handle customer inquiries via live chat, Whats App, email, and social media platforms Provide clear, accurate, and brand-aligned responses to all customer queries Assist customers with product information, order processing, and account-related requests Resolve complaints and issues in a professional, solution-oriented manner Escalate complex cases to the relevant departments when necessary Maintain detailed and accurate records of all customer interactions within CRM systems Ensure all communications reflect the brand’s premium tone and positioning Adhere to internal SOPs and customer service guidelines at all times Work Conditions Working Hours: 8 hours per day (including a 1-hour break) Schedule: Rotational shifts with 2 days off per week Requirements Proven experience in customer service, call center, or chat support roles is required Prior experience handling GCC customers or accounts is highly preferred Excellent written communication skills in both Arabic and English Strong typing skills with the ability to manage multiple conversations simultaneously Professional demeanor with a strong customer-first mindset Familiarity with CRM systems or chat support platforms is an advantage Background in the pharmaceutical field is preferred Previous experience in the beauty or skincare industry is a plus Ability to work under pressure while maintaining high-quality standards Skills & Competencies Strong communication and problem-solving skills High level of attention to detail Emotional intelligence and patience in customer interactions Ability to adapt communication style to a luxury brand tone Strong time management and multitasking abilities

Please submit your CV in English and indicate your level of English proficiency. <br><br>Mindrift connects specialists with project-based AI opportunities for leading tech companies, focused on testing, evaluating, and improving AI systems. Participation is project-based, not permanent employment.<br><br>What This Opportunity Involves<br><br>While each project involves unique tasks, contributors may:<br><br>Evaluate AI-generated auto insurance claims decisions for accuracy, coverage correctness, and regulatory compliance;Design FNOL scenarios with deliberate contradictions, decoy files, and outdated documents to test agent robustness;Write and grade fraud-flagging scenarios using structured reason codes (late reporting, recently purchased policy, inconsistent damage) for SIU referral;Build subrogation test cases applying state-specific negligence rules (comparative vs. contributory) and assess likelihood of recovery;Document test cases clearly with correct answers, policy citations, and payout calculations<br><br>What We Look For<br><br>This opportunity is a good fit for professionals with a background in insurance claims, legal services, or broader financial services who are open to part-time, non-permanent projects. Ideally, contributors will have:<br><br>Degree in Insurance, Risk Management, Business Administration, Finance, Law, or any related field;3+ years of insurance, claims, legal, or financial services experience;Current or recent experience in claims & adjusting or adjacent roles;Familiarity with auto insurance coverage decisions, state-specific negligence rules, and adjuster authority-limit culture;AIC, CPCU, CIFI, or SCLA credential is a strong positive signal, though not required if hands-on experience is solid;Strong written English (C1+)<br><br>How It Works<br><br>Apply → Pass qualification(s) → Join a project → Complete tasks → Get paid<br><br>Project time expectations <br><br>For this project, tasks are estimated to require around 10-20 hours per week during active phases, based on project requirements. This is an estimate, not a guaranteed workload, and applies only while the project is active.<br><br>Compensation<br><br>On this project, contributors can earn up to $50 per hour equivalent, depending on their level and pace of contribution.<br><br>Compensation varies across projects depending on scope, complexity, and required expertise. Please note that other projects on the platform may offer different earning levels based on their requirements.

???? Exciting Opportunity: Remote E-commerce Sales Agent! ????????<br>Are you a passionate online sales professional with 2-3 years of experience in e-commerce? Do you thrive in a dynamic, flexible environment where your efforts directly impact your income? If yes, we want YOU to join our winning team!<br>Role Highlights:-Work from anywhere! — Fully remote, online role-8 hours per day /rotational shift — Flexible schedule to suit your lifestyle-Earn between 3K – 4K EGP (net) monthly + performance incentives-Duration : 6 months-Full-time position with growth opportunities<br>What You’ll Do: Connect with customers across online platforms and social media Promote, recommend, and sell products in a fast-paced e-commerce setting Build lasting relationships and provide exceptional customer support Hit and exceed sales targets to unlock your full earning potential Manage your sales pipeline effortlessly using CRM (Odoo)<br><br>Who You Are:✅ 2-3 years of proven success in online e-commerce sales✅ Confident communicator with persuasive sales skills✅ Self-motivated, resilient, and target-oriented✅ Tech-savvy with experience in CRM and online sales tools✅ Passionate about delivering excellent customer experiences<br>Company Description INRIPE is an innovative fresh fruit brand delivering premium Egyptian produce to customers across Egypt, the UAE, and Qatar, with plans to expand further into the GCC and international markets. Rooted in a commitment to quality and efficiency, we specialize in export-grade fruits sourced from our farms. With a unique model combining a strong local presence in Egypt, advanced logistics, and a customer-focused approach, we ensure unparalleled freshness and satisfaction. We are dedicated to reshaping the regional fruit trade with a vision to revolutionize the direct-to-consumer produce industry. Join our mission to redefine quality and customer experience in premium fresh fruits.<br>Why Join Us? Be part of an innovative online sales team with global reach Enjoy the freedom of remote work & flexible hours Competitive salary + bonuses based on performance Unlimited growth potential in a booming e-commerce industry<br>Ready to make a real impact? Click “Apply” and start your journey with us today! or send your cv to manal.radwan@inripe.com

Company Description<br> <br>Radisson Blu Hotel, Cairo Heliopolis offers an exceptional blend of style, comfort, and superior service, located just 3 kilometers from Cairo International Airport. Guests can experience a perfect mix of history and modernity, from iconic landmarks like the Great Pyramids and the Sphinx to nearby shopping malls, bars, and golf courses. The hotel features elegant rooms with upscale amenities, free high-speed Wi-Fi, and a variety of dining options, including Italian cuisine at Filini Restaurant and light snacks at Gourmet House. Visitors can enjoy stunning city views from the rooftop pool, indulge in relaxing spa treatments, or make use of the hotel's modern fitness facilities. Its strategic location and versatile event spaces make it an ideal choice for both leisure and business travelers in Heliopolis, Cairo.<br><br> Role Description<br> <br>We are seeking a full-time Guest Relation Agent to join our on-site team at Radisson Blu Cairo, Heliopolis, located in Cairo, Egypt. The role involves providing exceptional service to guests by ensuring their satisfaction, addressing inquiries, assisting with special requests, and managing check-in and check-out procedures. You will play a key role in creating a welcoming atmosphere and maintaining a professional and warm rapport with all hotel guests. This position requires strong communication skills, a customer-centric approach, and a commitment to delivering outstanding guest experiences.<br><br> Qualifications<br> <br>Strong communication and interpersonal skills to effectively interact with guests and team members. Proven experience in guest relations, with a focus on ensuring customer satisfaction and a positive guest experience. Proficiency in receptionist duties, including managing check-in and check-out processes and handling reservations. Customer service skills, including problem-solving abilities, empathy, and a proactive approach to guest needs. Fluency in English and Arabic; additional language skills are a plus. Ability to work in a fast-paced hospitality environment and adapt to diverse guest requirements. Previous experience in the hospitality industry or a similar role is highly preferred. A positive attitude, strong organizational skills, and attention to detail.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p><strong>Client Overview</strong></p><br><p>Our client is a U.S.-based e-commerce company specializing in premium home décor and lifestyle products. With a strong focus on customer satisfaction, they have built a reputation for quality and service excellence. Their support team operates with clear processes, strong onboarding infrastructure, and a collaborative environment designed to set every team member up for success from day one.</p><br><p><strong>Role Overview</strong></p><br><p><strong>The Customer Service Agent</strong> will serve as the frontline of the support team, handling inbound customer inquiries via phone and email while delivering seamless resolutions for U.S.-based customers. The Customer Service Agent will navigate multiple internal systems to manage order-related issues, shipping concerns, and escalations in line with established SLAs and SOPs. This is a Tier 1 support role with clearly defined escalation paths and robust onboarding support.</p><br><p><strong>Location</strong></p><br><p>Fully Remote (Work from Home) | 9 AM - 5 PM EST</p><br><p><strong>Key Responsibilities</strong></p><br><p><strong>Customer Support &amp; Communication</strong></p><br><ul><li><p>Handle inbound customer inquiries via phone and email with professionalism and efficiency</p><br></li><li><p>Assist customers with order tracking, shipping updates, returns, exchanges, and product questions</p><br></li><li><p>Process cancellation and modification requests in a timely manner — with particular urgency on Mondays to address weekend ticket backlog</p><br></li><li><p>Maintain a positive customer experience aligned with brand standards at all times</p><br></li></ul><p><strong>Systems &amp; Tools Navigation</strong></p><br><ul><li><p>Navigate multiple platforms simultaneously including <strong>CRM</strong>, <strong>ERP</strong>, <strong>WMS</strong>, and website backend to resolve customer issues efficiently</p><br></li><li><p>Document all customer interactions accurately in <strong>Zendesk</strong> or the designated ticketing system</p><br></li><li><p>Utilize <strong>Microsoft Office</strong> and standard computer tools as part of daily workflow</p><br></li></ul><p><strong>Logistics &amp; Claims Management</strong></p><br><ul><li><p>File claims with carriers including <strong>FedEx</strong>, <strong>UPS</strong>, and <strong>USPS</strong> for damaged or lost shipments</p><br></li><li><p>Create shipping labels and support logistics-related tasks as needed</p><br></li><li><p>Coordinate with internal teams to follow up on open carrier cases</p><br></li></ul><p><strong>SLA Adherence &amp; Escalation</strong></p><br><ul><li><p>Meet established SLA targets: first reply within 8 business hours; full resolution within 24–48 hours</p><br></li><li><p>Escalate complex or unresolved cases to Tier 2 on-site supervisor team following established protocols</p><br></li><li><p>Work closely with the supervisor and internal escalation team to maintain service quality</p><br></li></ul><p><strong>Qualifications — Experience</strong></p><br><ul><li><p><strong>2+ years</strong> of customer service experience with demonstrated, hands-on experience handling live phone calls — this is non-negotiable</p><br></li><li><p>Proven experience working with a <strong>CRM platform</strong> (<strong>Zendesk</strong> preferred; any comparable tool is acceptable)</p><br></li><li><p>Experience managing multiple software systems simultaneously in a customer-facing environment</p><br></li><li><p>Familiarity with <strong>ERP systems</strong> such as <strong>NetSuite</strong> or <strong>SAP</strong> is a strong plus</p><br></li><li><p>Experience with <strong>WMS (Warehouse Management Systems)</strong> or order management platforms is advantageous</p><br></li><li><p>Prior experience supporting U.S. customers, with familiarity with U.S. customer service expectations, is a strong plus</p><br></li><li><p>Experience filing carrier claims or coordinating with logistics providers (<strong>FedEx</strong>, <strong>UPS</strong>, <strong>USPS</strong>) is a plus</p><br></li><li><p>Familiarity with <strong>Shopify</strong> or similar e-commerce platforms is a plus</p><br></li></ul><p><strong>Qualifications — Skills</strong></p><br><ul><li><p><strong>Strong attention to detail</strong> — capable of managing multiple systems and tasks simultaneously without errors</p><br></li><li><p><strong>Calm under pressure</strong> — able to maintain composure and quality during high-volume periods</p><br></li><li><p><strong>Reliable and accountable</strong> — consistent follow-through on commitments and SLA targets</p><br></li><li><p><strong>Proactive communicator</strong> — takes initiative to update customers and internal teams before issues escalate</p><br></li><li><p><strong>Tech-savvy</strong> — comfortable learning new systems quickly and adapting to changing tools</p><br></li><li><p>Reliable internet connection and personal equipment ready to work remotely from day one</p><br></li><li><p>Bilingual in Spanish is helpful but not required</p><br></li></ul><p><strong>Opportunity</strong></p><br><p>This is an opportunity to join a growing, process-driven e-commerce support team where your work directly impacts customer satisfaction and brand loyalty. You'll be part of a collaborative remote environment with clear escalation paths, strong SOPs, and an onboarding process built to set you up for success. If you take pride in delivering great customer experiences and want a stable, full-time remote role supporting a high-volume U.S. brand, this is the right fit for you.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

Key Responsibilities:<br>Dealing with Suppliers, Tour Leaders & Guides. Ready for re-locating and traveling to meet suppliers, check quality and connect the office operations team with the ground operations. Interacting with them via various channels phone, chat, email, etc Providing the best freelance tour guides who are the leaders in the market. Managing last-minute bookings at different times. Having experience in daily tours, multi-day tours & full packages. Collecting daily feedback for the ongoing tours & packages. Maintaining the tour quality with Suppliers, Guides & Leaders. Managing and focusing on better relations with the suppliers. Respecting the company rules and regulations. Fast learning and flexibility to deal with other departments. Answering all queries from the Sales & Guest Relations Team. Participating in planning and launching different products. Evaluating suppliers, tour guides and issuing appropriate feedback forms. Communicating with customers before the tour to update pick-up timings and tour details. Staying connected with the customers during the tour, collecting feedback and comments related to it. Making follow-up calls to the customers, checking for their satisfaction, and requesting them to write a review about their experience with us. Analyzing and resolving customer complaints, ensuring excellent service standards.<br>Required Skills:Bachelor's Degree in Tourism, Hospitality, or a related field. Fluency in English is essential, with proficiency in additional languages relevant to the market considered an advantage. Demonstrated ability to manage multiple tasks concurrently, including handling bookings and coordinating with service providers such as transportation companies, suppliers, and tour guides. Excellent time management skills to ensure smooth and timely execution of operations. Strong verbal and written communication skills to effectively engage with clients, travel partners, and team members. Familiarity with travel booking platforms for tours and meet & assist services is required. Capacity to think quickly and implement practical solutions for last-minute changes, cancellations, or unexpected travel issues such as delays or overbookings. Skilled in resolving customer complaints and conflicts professionally and efficiently. High level of accuracy in processing bookings, handling payments, and maintaining travel itineraries to ensure error-free operations. A minimum of 3 years of proven experience as an Operations Agent in the tourism industry. Ability to up-sell additional services and negotiate favorable deals with service providers to enhance both customer satisfaction and profitability. Proficiency in Microsoft Office, particularly Excel.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><strong>Location</strong></p><p>Fully Remote | 9:00 AM 5:00 PM EST or 10:00 AM 6:00 PM EST</p><p><strong>Role Overview</strong></p><p>The <strong>Outbound Call Center Agent</strong> will support the client s home and auto insurance sales operation through high-volume outbound calling and live transfer delivery. This is a structured, script-driven role focused on speed, consistency, and performance, designed for professionals who thrive in fast-paced call environments and are comfortable with repetitive execution and clear targets.</p><p><strong>Key Responsibilities</strong></p><ul><li><p>Make PHONE_NUMBER outbound calls per day using an auto-dialer.</p></li><li><p>Follow approved scripts to qualify prospects for home and auto insurance.</p></li><li><p>Deliver qualified live transfers to licensed U.S.-based insurance agents.</p></li></ul><p><strong>Performance &amp; Execution</strong></p><ul><li><p>Meet or exceed monthly live transfer benchmarks.</p></li><li><p>Maintain consistency, professionalism, and energy across high call volumes.</p></li><li><p>Accurately disposition calls and follow established SOPs.</p></li></ul><p><strong>Process Adherence &amp; Quality</strong></p><ul><li><p>Adhere strictly to scripts, call flows, and training guidelines.</p></li><li><p>Communicate clearly with trainers and team leads regarding performance and issues.</p></li></ul><p><strong>What Success Looks Like</strong></p><ul><li><p>Consistently meeting or exceeding live transfer benchmarks.</p></li><li><p>Low QA issues with strong script adherence.</p></li><li><p>High reliability and attendance.</p></li><li><p>Effective communication with trainers and team leads.</p></li></ul><p><strong>Opportunity</strong></p><p>This role offers a clear performance-based path for professionals who excel in high-volume outbound environments. With structured training, defined benchmarks, and commission tied directly to results, this position is ideal for candidates who value clarity, accountability, and execution-focused work.</p><p>To be considered for this role these steps need to be followed:</p><ul><li><p>Fill in the application form</p></li><li><p>Record a video showcasing your skill sets</p></li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client s time zone.</strong></em></p><p><strong>Qualifications</strong></p><p><strong>Experience</strong></p><ul><li><p>Proven experience in telemarketing or high-volume call center environments.</p></li><li><p>Experience working with scripted outbound calling.</p></li><li><p>Prior insurance experience (home and/or auto) is a plus.</p></li><li><p>Experience with live transfer sales models is a plus.</p></li></ul><p><strong>Skills</strong></p><ul><li><p>Clear, fluent English with strong comprehension and communication clarity.</p></li><li><p>Ability to maintain pace and quality during long call blocks.</p></li><li><p>Comfort working in a metrics-driven, highly structured environment.</p></li><li><p>Reliable internet connection and ability to pass a technical setup test.</p></li><li><p>Familiarity with Five9 or Ricochet 360 is a plus.</p></li></ul><p>Technical Requirements</p><ul><li><p>Computer (NOT Chromebook)</p><ul><li><p>Windows 10 or 11</p></li><li><p>Mac iOS 12+</p></li></ul></li><li><p>Google Chrome</p></li><li><p>Stable primary internet + Backup internet</p></li><li><p>Headset + Webcam</p></li></ul><p></p></section>

<h3>Job Description</h3><h2>SDR / Telesales / Cold Calling Agent</h2><p>We are looking to hire <strong>x2 SDR/Telesales/Cold Calling Agents</strong> who will be responsible for generating sales pipeline in the US market for our products and services.</p><p>We are targeting local construction businesses (<strong>less than 10 employees</strong>) that do not have a website — and in 2026, they should have one!</p><p>&nbsp;</p><h2>Role Overview</h2><ul><li>Fully remote position.</li><li>Working hours: <strong>9:00 AM – 5:00 PM EST</strong> (<strong>4:00 PM – 12:00 AM Cairo time</strong>).</li><li>Cold calling <strong>150–200 leads per day</strong>.</li><li>Schedule meetings between prospects and our Sales Manager.</li><li>The purpose of the meeting is to present a pre-made website for the prospect's company and sell it for <strong>$500</strong>.</li></ul><p>We will provide:</p><ul><li>Scripts</li><li>Dialer</li><li>Leads</li><li>Attractive salary package combining base salary and commission</li></ul><p>&nbsp;</p><h2>Compensation</h2><h3>Month 1</h3><ul><li>10,000 Egyptian Pounds</li></ul><h3>Month 2</h3><ul><li>10,000 Egyptian Pounds</li></ul><h3>Month 3</h3><ul><li>12,500 Egyptian Pounds</li><li>&nbsp;<ul><li>$20 USD for every sale generated from your leads</li></ul></li></ul><h3>Month 4</h3><ul><li>12,500 Egyptian Pounds</li><li>&nbsp;<ul><li>$20 USD for every sale generated from your leads</li></ul></li></ul><h3>Month 5</h3><ul><li>15,000 Egyptian Pounds</li><li>&nbsp;<ul><li>$30 USD for every sale generated from your leads</li></ul></li></ul><h3>Month 6</h3><ul><li>15,000 Egyptian Pounds</li><li>&nbsp;<ul><li>$30 USD for every sale generated from your leads</li></ul></li></ul><p>&nbsp;</p><h2>About You</h2><ul><li>You have excellent English and little to no accent on the phone.</li><li>You know how to tell a story rather than use hard-selling techniques.</li><li>Sales experience is required.</li><li>Experience in the US market or selling websites to businesses without an online presence is highly preferred.</li></ul><p>&nbsp;</p><h2>Hiring Timeline</h2><ul><li>Start date: <strong>1st June</strong></li><li>Applications will be reviewed until <strong>27th May</strong></li></ul><p>Looking forward to meeting you soon.</p><p>&nbsp;</p><h2>Job Requirements</h2><ul><li>Great English.</li><li>Sales experience in outbound sales environments.</li><li>Ability to commit to the schedule: <strong>Monday to Friday, 4:00 PM – 12:00 AM Cairo time</strong>.</li><li>Positive attitude and desire to grow within the company into a potential management role.</li></ul>

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UKCS Agent Principal responsibilities Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Requirements Must be university graduate in any discipline Must be Fluent or High command of English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of UKCS Agent Principal responsibilities Impact on the Business Answers (or makes) phone calls from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible. Delivers what is promised in line with customer expectations Offers value added products and services based on customer needs analysis and ensures customer understanding of those products Customers / Stakeholders Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications Generating customer loyalty through strong knowledge of key products and services Owns and resolves issues and understands how and when to escalate Leadership & Teamwork Acts as a role model for our Group Values and Behaviours (Open, Connected, Dependable), supporting colleagues and customers to deliver superior customer service through these values Values diversity amongst team Operational Effectiveness & Control Knowledge of Group compliance, Operational Risk and SOX (Sarbanes- Oxley Requirements) for RBWM Centres Maintains HSBC internal control standards Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Requirements Must be university graduate in any discipline Must be Fluent or High command of English language(s) required by the process Open to working flexible shifting schedules and Night & over night shifts Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development Takes pride in delivering what is promised in line with the customer and service expectations Wants to do a good job,is concerned about getting it right for the customer and checks everything is in order Ability to work in a high-volume, fast paced environment is required Proficiency with personal computers and basic software packages and specialised applications Excellent communication skills and is polite and friendly at all times Military for males should be completed or exempted Displays patience and empathy

Company Description The Address Investments is a leading real estate company in Egypt and the Middle East, recognized for its trusted brand and long-term vision in a healthy, developing real estate market. The company specializes in offering clients a wide variety of residential and investment properties, tailored to different budgets and needs, across hundreds of projects in Egypt and the region. Its team of experienced experts and consultants is dedicated to providing high-quality service, comprehensive presentations, and diverse offers through strong relationships with developers. The Address Investments fosters a collaborative, family-like work culture, supported by continuous training and orientation for new team members. This combination of market expertise, client-centric service, and team development positions the company as a trend-setting pioneer in the real estate field.<br>Role Description As a Fresh Real Estate Sales Agent at The Address Investments, you will support prospective buyers by guiding them through property options, explaining project features, and matching their needs with suitable real estate opportunities. Your day-to-day responsibilities will include conducting property tours, following up on leads, maintaining client relationships, and assisting clients throughout the sales process from initial inquiry to closing. You will prepare and deliver presentations on available projects, coordinate with developers to obtain updated offers, and provide accurate market information to help clients make informed decisions. The role requires diligent documentation of client interactions, updating CRM systems, and collaborating closely with team members to achieve sales targets. This is a full-time, on-site role based in Cairo.<br>Qualifications<br> Candidates should possess skills in Real Estate Sales and Sales, with a strong interest in building a career in the property market. Candidates should possess a Real Estate License or be willing and eligible to obtain one, along with foundational knowledge of Real Estate principles. Candidates should possess strong Customer Service skills, including active listening, responsiveness, and a client-focused mindset. Candidates should possess effective communication and negotiation skills, with the ability to present information clearly and confidently. Candidates should possess good organizational and time-management abilities to handle multiple clients, projects, and follow-ups. Candidates should possess proficiency in basic computer applications and CRM tools, or be quick to learn new systems. Relevant academic background in business, marketing, real estate, or a related field is beneficial but not mandatory. Fluency in Arabic and good command of English, along with a professional, ethical, and team-oriented attitude.