distribution agent jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>The Digital Distribution &amp; YouTube Copyright is responsible for managing the end-to-end digital music distribution process across DSPs (Digital Service Providers) while overseeing YouTube rights management, copyright protection, content monetization, and platform compliance. The role ensures that music releases are delivered accurately and on time, copyrights are protected, revenues are maximized, and artist/catalog performance is optimized across digital platforms.</p><br><p>The position works closely with artists, labels, aggregators, DSP partners, legal teams, content operations, and marketing departments to maintain efficient workflows and strong platform relationships.</p><br><p><u><strong>Key Responsibilities</strong></u></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Digital Distribution Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage music and video distribution across platforms such as Spotify, Apple Music, YouTube, Deezer, Anghami, TikTok, and other DSPs.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Oversee release scheduling, metadata quality control, asset delivery, and publishing compliance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure timely ingestion and delivery of audio/video content to all platforms.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate release timelines with artists, labels, and internal stakeholders.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor content performance and troubleshoot delivery or takedown issues.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain catalog organization and metadata accuracy.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; YouTube Copyright &amp; Content Management</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage YouTube CMS and rights management systems.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Handle copyright claims, disputes, conflicts, and ownership resolutions through YouTube Content ID.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Protect artist and label intellectual property against unauthorized usage.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Optimize monetization settings for channels and user-generated content.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Review and clear copyright conflicts and asset ownership overlaps.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monitor piracy, content misuse, and unauthorized uploads.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Coordinate with legal and platform representatives on escalations and policy compliance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Manage channel optimization, asset linking, and rights ownership structures.</p><br><p><u><strong>Revenue &amp; Reporting</strong></u></p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Track revenue reports and platform analytics across DSPs and YouTube.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze streaming and monetization performance.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare monthly and quarterly business reports for management and rights holders.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Identify revenue growth opportunities and monetization optimization strategies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reconcile claims, earnings, and platform reporting discrepancies.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Team &amp; Stakeholder Coordination</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Work cross-functionally with marketing, legal, finance, operations, and A&amp;R teams.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Support artists and partners with distribution and copyright-related inquiries.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Build and maintain relationships with DSP and platform representatives.</p><br><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Train internal teams on distribution workflows and copyright best practices.</p><br><p><u><strong>Job Role Summary</strong></u></p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The Digital Distribution &amp; YouTube Copyright Lead acts as the operational and strategic owner of:</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Digital music/video distribution</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; YouTube copyright protection</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Content monetization</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Platform compliance</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Rights management</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; DSP relationships</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Catalog operations</p><br><p>-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; The role combines operational execution, technical platform management, copyright expertise, analytics, and stakeholder communication.</p><br> </div>

Company Description The Gate Hotel Pyramids offers guests a unique stay in the iconic setting near the Pyramids and the Sphinx in Cairo, Egypt. The hotel focuses on delivering memorable experiences that blend local heritage with modern hospitality standards. Team members contribute to creating a welcoming environment where guests can begin their journey exploring one of the world’s most famous historic areas. Joining The Gate Hotel Pyramids means being part of a growing hospitality brand with a strong sense of place and culture.<br>Role Description The Revenue & Distribution role is a full-time hybrid position based in Cairo, Egypt, with some flexibility for work-from-home arrangements. Day-to-day responsibilities include monitoring room rates, inventory, and distribution channels to maximize revenue and occupancy, and analyzing booking patterns and market trends to recommend pricing and promotion strategies. The role involves managing relationships with online travel agencies and other distribution partners, ensuring accurate content, rates, and availability across all platforms. The Revenue & Distribution professional will prepare regular performance reports, support budgeting and forecasting processes, and collaborate closely with sales, marketing, and front office teams to align revenue strategies with overall hotel objectives. The role also includes maintaining data accuracy in relevant systems and contributing to process improvements to enhance revenue performance.<br>Qualifications<br> Strong foundation in Revenue Cycle Management for hospitality and proficiency in using revenue or channel management systems. Demonstrated Analytical Skills with the ability to interpret data, identify trends, and generate actionable insights. Knowledge of Finance principles and experience supporting budgeting, forecasting, and performance reporting. Background in Accounting or exposure to hotel accounting processes for accurate revenue tracking and reconciliation. Effective Communication skills, including clear written and verbal communication and the ability to collaborate with cross-functional teams. Previous experience in hotel revenue management, distribution, or reservations is highly beneficial. Proficiency with Excel and other data analysis tools; familiarity with PMS and CRS platforms is an advantage. Bachelor’s degree in Business, Finance, Hospitality Management, or a related field, or equivalent practical experience. Ability to work independently, manage multiple priorities, and adapt to a dynamic hospitality environment.

Company Description Alfa Medical Group is a leading Egyptian healthcare provider with a long-standing legacy that began with El Safa Hospital in 1977. Since then, the group has expanded to include Alfa Scan and Alfa Laboratories, offering advanced diagnostic imaging and extensive laboratory services across the country. Alfa Medical Group operates two tertiary care hospitals with over 280 beds, 11 fully equipped Alfa Scan centers, and more than 230 Alfa Labs nationwide. The organization is committed to delivering high-quality, patient-centered care through modern facilities, specialized medical teams, and integrated healthcare services. Team members join a reputable group that values professionalism, integrity, and continuous improvement in healthcare delivery.<br>Job Description Alfa Labs is seeking a proactive Collection Agent to manage the collection of outstanding receivables from clients and insurance companies, ensuring cash flow targets are met while maintaining strong client relationships.<br>Key Responsibilities- Follow up on overdue accounts via phone, email, and in-person visits.- Negotiate payment plans and settlements with clients as needed.- Maintain accurate and up-to-date collection records.- Prepare regular aging reports and escalate high-risk accounts to management.- Coordinate with the AR and Claims teams on disputed or unresolved balances.- Ensure collection activities comply with company policy and relevant regulations.- Build and maintain positive relationships with clients to support timely payments.<br>Job Requirements• Bachelor's degree in Accounting, Finance, Business, or related field.• 3–5 years of experience in collections, preferably in healthcare/diagnostics.• Strong negotiation and interpersonal skills.• Persistent, target-driven, and well organized.• Proficiency in MS Excel and accounting/ERP systems.• Good command of written and spoken communication.

Company Description Egy Property is a real estate company dedicated to providing a safe and trusted community for individuals looking to buy, sell, or rent property. The organization focuses on simplifying real estate transactions while maintaining transparent and reliable processes. Egy Property positions itself as a preferred choice in the real estate market by delivering professional guidance and support. Team members are encouraged to help clients make confident property decisions through informed advice and high-quality service. Role Description The Fresh Specialist Real Estate Agent (BUE-FUE-AUC-GUC) will support clients in buying, selling, and renting residential and commercial properties in New Cairo. This full-time, on-site role involves managing property listings, conducting property tours, and providing clear information on market trends and pricing. The specialist will communicate with potential and existing clients, respond to inquiries, and maintain strong relationships to ensure a positive client experience. Daily tasks include coordinating with internal teams, preparing basic documentation, and ensuring all activities comply with relevant real estate regulations and company standards. Qualifications Possess a valid Real Estate License and foundational knowledge of local property regulations. Demonstrate strong Customer Service skills with the ability to build trust and maintain client relationships. Have practical understanding of Real Estate and Real Property concepts, including property valuation and market dynamics. Show effective Sales skills, including negotiation, follow-up, and closing deals ethically. Strong communication and interpersonal skills, both written and verbal. Ability to work on-site in New Cairo and manage field activities efficiently. Basic proficiency in using digital tools and real estate platforms for listings and client management. Prior internship or training in real estate or sales is an advantage; relevant diploma or degree is preferred.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Four Seasons Hotel Cairo at The First Residence is looking for a talented and experienced Concierge Agent who shares our passion for excellence and is enthusiastic about creating the ultimate experience.</p><p>What You Will Do</p><ul><li>Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.</li><li>Responds to all guest requests in an accurate and timely manner, making recommendations based on local knowledge and hotel practices.</li><li>Processes packages, faxes, messages, and mail, which may be either outgoing or incoming, in an accurate and timely manner.</li><li>Complies with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as outlined in Empact.</li><li>Works harmoniously and professionally with co-workers and supervisors.</li><li>Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current.</li><li>Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas to provide information, ticketing, and reservations for guests.</li><li>Stores and retrieves guest luggage and packages.</li><li>Utilizes a variety of software programs to accurately input special arrangements the guest has made and to ensure proper billing.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>What You Bring</p><ul><li>Requires a working knowledge of division operations. Working knowledge is generally learned on-the-job.</li><li>Requires ability to operate computer equipment and other systems.</li><li>Requires reading, writing and oral proficiency in the English language.</li><li>More than 1 year experience.</li><li>Native Arabic Speaker</li><li>Have authorization of citizenship</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>We are looking for a professional and customer-focused Telecommunications Agent to join our team in Sharm El Sheikh, Egypt. In this role, you will be the primary point of contact for our customers, providing exceptional support and resolving telecommunications inquiries with efficiency and empathy. You will handle inbound and outbound calls, manage customer accounts, and ensure every interaction reflects our commitment to service excellence.</p><p>Answer incoming customer calls and respond to inquiries regarding telecommunications services, billing, technical issues, and account management</p><p>Troubleshoot basic technical problems and provide clear, step-by-step guidance to customers</p><p>Process customer requests including service activations, upgrades, cancellations, and account modifications</p><p>Maintain accurate and detailed records of all customer interactions using CRM systems and ticketing platforms</p><p>Identify customer needs and recommend appropriate telecommunications products and services</p><p>Handle customer complaints with professionalism and work toward swift resolutions</p><p>Escalate complex issues to specialized departments while keeping customers informed of progress</p><p>Meet or exceed performance targets for call handling time, customer satisfaction ratings, and first-call resolution</p><p>Collaborate with team members and other departments to ensure consistent service delivery</p><p>Stay current with company policies, procedures, and telecommunications product offerings</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Proven customer service experience, preferably in a call center or telecommunications environment</li><li>Excellent verbal and written communication skills in English; Arabic language proficiency is preferred</li><li>Strong interpersonal and active listening skills with the ability to remain calm under pressure</li><li>Proficiency with CRM software, ticketing systems, and telecommunications platforms</li><li>Ability to multitask and manage multiple customer interactions simultaneously</li><li>Problem-solving mindset with attention to detail and accuracy</li><li>Familiarity with telecommunications products, services, and basic network concepts (preferred)</li><li>Ability to work flexible schedules, including evenings and weekends as needed</li><li>Professional demeanor with a customer-first attitude and commitment to service excellence</li><li>Typing proficiency and comfort with computer-based systems</li></ul><p></p></section>

Company Description Coldwell Banker® is a globally recognized real estate provider, established in 1906 in the United States, with over 3,700 offices and 110,000 Sales Associates worldwide. Since entering the Egyptian market in 2001, Coldwell Banker has become the leading real estate broker in the country, with 18 branches serving Cairo, Alexandria, and key Red Sea areas. As the Master Franchiser for 35 countries in the Middle East, Eastern Europe, and Central Asia, its success has extended regionally, enabling launches in markets such as the UAE, Saudi Arabia, and Kuwait. The company consistently upholds its reputation for delivering exceptional service, backed by decades of experience and expansive geographical reach.<br> Role Description This is a full-time, on-site role located in New Cairo for a Real Estate Agent. The responsibilities include managing property listings, assisting clients in buying, selling, or renting real estate properties, providing exceptional customer service, conducting property tours, and negotiating contracts. Additionally, the role involves maintaining an in-depth knowledge of the local real estate market and ensuring compliance with legal requirements.<br> Qualifications Possession of a valid Real Estate License and expertise in Real Estate knowledge Strong skills in Customer Service and client relationship management Proficiency in Sales and expertise in handling Real Property transactions Excellent communication, negotiation, and interpersonal skills Ability to work independently and within a team in a fast-paced, dynamic environment Familiarity with the real estate market in New Cairo is a plus Bachelor's degree in Business, Real Estate, or a related field is preferred

<h2>موظفة مبيعات هاتفية (Telesales Agent)</h2><p><strong>الشركة:</strong> Verify HR Consultancy &amp; Services<br><strong>مقر الشركة:</strong> الدوحة، قطر<br><strong>مكان العمل:</strong> عن بُعد من مصر<br><strong>نوع الوظيفة:</strong> دوام كامل<br><strong>عدد الشواغر:</strong> 5 وظائف<br><strong>المستوى الوظيفي:</strong> متوسط الخبرة (Mid Career)<br><strong>الخبرة المطلوبة:</strong> سنة واحدة على الأقل<br><strong>الراتب:</strong> يصل إلى 25,000 جنيه مصري (وفقًا للأداء وسياسة الشركة)</p><h2>نبذة عن الوظيفة</h2><p>تبحث شركة Verify HR Consultancy &amp; Services عن موظفات مبيعات هاتفية للانضمام إلى فريق العمل عن بُعد من مصر، حيث ستكون المرشحة مسؤولة عن التواصل مع العملاء المحتملين والترويج للخدمات الطبية التي تقدمها الشركة، بالإضافة إلى متابعة العملاء وإدارة عمليات البيع بما يساهم في تحقيق الأهداف البيعية المطلوبة.</p><h2>المسؤوليات الرئيسية</h2><ul><li>التواصل مع العملاء المحتملين عبر الهاتف للتعريف بالخدمات الطبية المقدمة.</li><li>متابعة العملاء المحتملين وإدارة بياناتهم بشكل منظم واحترافي.</li><li>تحقيق أهداف المبيعات ومؤشرات الأداء الشهرية المحددة.</li><li>بناء علاقات إيجابية مع العملاء والرد على استفساراتهم.</li><li>تسجيل وتحديث بيانات العملاء وتفاصيل المكالمات بشكل مستمر.</li><li>متابعة فرص البيع وتحويل العملاء المحتملين إلى عملاء فعليين.</li><li>تقديم تجربة احترافية تعكس جودة خدمات الشركة.</li></ul><h2>المتطلبات</h2><ul><li>خبرة لا تقل عن سنة في مجال التلي سيلز أو المبيعات الهاتفية أو مجال مشابه.</li><li>إجادة اللغة العربية والإنجليزية تحدثًا وكتابة.</li><li>يفضل أن يكون العمر 28 عامًا أو أكثر.</li><li>مهارات قوية في التواصل والإقناع والتفاوض.</li><li>القدرة على العمل بشكل مستقل وتحقيق الأهداف البيعية.</li></ul><h2>متطلبات العمل عن بُعد</h2><ul><li>جهاز كمبيوتر محمول (Laptop).</li><li>اتصال إنترنت مستقر وسريع.</li><li>مكان عمل هادئ ومناسب لإجراء المكالمات.</li></ul><p>&nbsp;</p><h2>المهارات المطلوبة</h2><ul><li>مهارات تواصل ممتازة.</li><li>القدرة على الإقناع وإغلاق الصفقات.</li><li>مهارات خدمة العملاء.</li><li>إدارة الوقت وتنظيم المهام.</li><li>القدرة على التعامل مع اعتراضات العملاء.</li><li>المتابعة المستمرة وتحقيق النتائج.</li><li>الدقة في تحديث البيانات وإدارة سجلات العملاء.</li></ul><h2>المزايا</h2><ul><li>العمل بالكامل عن بُعد من داخل مصر.</li><li>فرصة لتحقيق دخل مرتفع يعتمد على الأداء.</li><li>تطوير مهارات المبيعات والتفاوض وخدمة العملاء.</li><li>اكتساب خبرة مهنية مع شركة مقرها دولة قطر.</li><li>فرص للنمو والتطور في مجال المبيعات الهاتفية.</li></ul><h2>بيانات الوظيفة</h2><ul><li><strong>المسمى الوظيفي:</strong> Telesales Agent</li><li><strong>نوع الوظيفة:</strong> دوام كامل</li><li><strong>مكان العمل:</strong> عن بُعد</li><li><strong>الخبرة المطلوبة:</strong> سنة فأكثر</li><li><strong>المستوى الوظيفي:</strong> متوسط الخبرة</li><li><strong>الراتب:</strong> حتى 25,000 جنيه مصري</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Reservations Agent<br>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!<br>What is in it for you:<br>In 3-4 bullet points, showcase the benefits and perks of working at the property<br>Employee benefit card offering discounted rates in Accor worldwide<br>Learning programs through our Academies<br>Opportunity to develop your talent and grow within your property and across the world!<br>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21<br>What you will be doing:<br>Consistently offer exceptional, friendly and engaging service<br>Ensure the best selection for the guest and ensure revenue is maximized through up-selling<br>Recommend property facilities and assist guests with information and special requests<br>Book room reservation requests, enter rooming lists, and update accurate information in the system</p><br><br>Qualifications<br><br><p>Your experience and skills include:<br>Guest focused personality is essential</p><br><br>Additional Information<br><br><p>experience is an asset<br>Prior experience working with Opera or a related system<br>Strong interpersonal and problem solving abilities<br>Fluency in English, additional languages are a plus</p><br> </div>

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market.<br>Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinking: www.geidea.net<br>To maintain competitive advantage as we grow, we are currently looking for a new Contact Center Agent:<br>Job purpose:<br>This role is responsible for addressing customer inquiries, complaints, and technical issues, ensuring satisfaction and retention. The advisor also provides solutions, maintains records, and collaborates with other departments to resolve issues while staying informed about products and services.<br>Key accountabilities and decision ownership:<br>Handle calls from customers regarding inquiries, complaints, and technical issues. Provide accurate and efficient solutions to ensure customer satisfaction and retention. Maintain detailed and accurate records of customer interactions and transactions. Collaborate with other departments to escalate and resolve complex issues. Stay up to date with product knowledge and services to better assist customers.<br>Must Have Technical / Professional Qualifications:<br>Bachelor’s degree in business management or any related field. At least 6 months of experience in customer service Urdu level C1/C2English level B1/B2Excellent communication and interpersonal skills, with the ability to build strong relationships with customers Strong problem-solving skills.<br>Join our dynamic team as a Contact Center Agent and contribute to our Fin Tech mission of releasing cutting-edge financial products into the market. Apply your project management skills, collaborate with cross-functional teams, and shape the future of the payments industry.<br>Our values guide how we think and act - They describe what we care about the most.<br>Customer first - It’s embedded in our design thinking and customer service approach. Open - Openness allows us to constantly improve and evolve. Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before Collaborative - We know that we can achieve a lot more as a team.<br>We are changing lives by constantly striving for a better solution.

<p><h4>About Four Seasons:</h4> <p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.</p> <p>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p> <h4>About the location:</h4> <p>The heartbeat of the Nile. In the heart of Cairo on the banks of the River Nile, our hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year-old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.</p> <h4>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</h4> <p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture is personified by its employees - people who share a single focus and encourage to offer phenomenal service.</p> <p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept.</p> <h4>The role of Communications Agent:</h4> <p>We are currently seeking the creative talent, a full-time Communications Agent that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team. The candidate should have the ability to follow proper payroll procedures, provide general information and inquiries to all callers, and be familiar with hotel services, hours of operation, key hotel personnel, daily activities, special functions, etc. The role also requires the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines.</p> <h4>Our ideal Communications Agent:</h4> <p>A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory.</p> <h4>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</h4> <ul> <li>Competitive salary, wages, and a comprehensive benefits package</li> <li>Excellent training and development opportunities</li> <li>Complimentary dry cleaning for employee uniforms, employee meals and stays at Four Seasons properties (based on availability), with discounted meals</li> <li>Comprehensive private medical insurance, dental, disability and life insurance</li> <li>Retirement benefits and pension</li> </ul> <p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We look forward to receiving your application!</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Reservations agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company Description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartistu00ae and let your heart guide you in this world where life beats faster.</p> <h4>Job Description</h4> <p><strong>Reservations Agent</strong></p> <p>You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience they come when they arrive!</p> <h4>What is in it for you:</h4> <ul> <li>Employee benefit card offering discounted rates in Accor worldwide</li> <li>Learning programs through our Academies</li> <li>Opportunity to develop your talent and grow within your property and across the world!</li> <li>Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21</li> </ul> <h4>What you will be doing:</h4> <ul> <li>Consistently offer exceptional, friendly and engaging service</li> <li>Ensure the best selection for the guest and ensure revenue is maximized through up-selling</li> <li>Recommend property facilities and assist guests with information and special requests</li> <li>Book room reservation requests, enter rooming lists, and update accurate information in the system</li> </ul> <h4>Qualifications</h4> <p><strong>Your experience and skills include:</strong></p> <ul> <li>Guest focused personality is essential</li> </ul> <h4>Additional Information</h4> <ul> <li>Experience is an asset</li> <li>Prior experience working with Opera or a related system</li> <li>Strong interpersonal and problem solving abilities</li> <li>Fluency in English, additional languages are a plus</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>Fairmont Hotels & Resorts is seeking a professional and customer-focused Fairmont Gold Agent / Reception Agent to join our team in Cairo, Egypt. In this role, you will be the first point of contact for our guests, delivering exceptional service while managing front desk operations with efficiency and warmth. You will be responsible for creating memorable experiences for our guests while maintaining the highest standards of luxury hospitality that Fairmont is known for worldwide.</p> <ul> <li>Greet guests upon arrival and departure with genuine warmth and professionalism, ensuring a welcoming atmosphere</li> <li>Manage front desk operations including check-ins, check-outs, and room assignments with accuracy and efficiency</li> <li>Provide comprehensive information about hotel facilities, services, and local attractions to enhance guest experiences</li> <li>Process guest requests and resolve concerns promptly and professionally, escalating complex issues when necessary</li> <li>Maintain and update guest records in the hotel management system with attention to detail</li> <li>Manage Fairmont Gold loyalty program inquiries and provide personalized service to program members</li> <li>Coordinate with housekeeping, maintenance, and other departments to ensure seamless guest service</li> <li>Handle telephone inquiries and direct calls appropriately while maintaining professional communication standards</li> <li>Process payments and manage cash transactions accurately and securely</li> <li>Maintain a clean, organized, and professional front desk environment at all times</li> <li>Assist with administrative tasks including scheduling, filing, and documentation as needed</li> <li>Respond to guest feedback and contribute to continuous service improvement initiatives</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 2 years of customer service experience in a hospitality or luxury service environment</li> <li>Proven front desk or reception experience in a hotel or similar establishment</li> <li>Fluency in Arabic and English; additional languages (French, German, or Spanish) are highly preferred</li> <li>Proficiency with hotel management systems and property management software</li> <li>Excellent verbal and written communication skills</li> <li>Strong organizational and time management abilities</li> <li>Demonstrated ability to multitask and prioritize in a fast-paced environment</li> <li>Professional appearance and demeanor with strong interpersonal skills</li> <li>Problem-solving mindset with the ability to handle guest concerns with empathy and efficiency</li> <li>Proficiency in Microsoft Office applications</li> <li>Knowledge of luxury hospitality service standards and protocols</li> <li>Experience with loyalty programs or VIP guest services is preferred</li> <li>Ability to work flexible hours, including evenings, weekends, and holidays as required</li> <li>Strong attention to detail and accuracy in data entry and record-keeping</li> </ul> <h4>Additional information</h4> <p>Our commitment to diversity & inclusion:<br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

Join our fast growing company as a German speaking Pre-Sales Agent wih C1-C2 level German and B2 level of English language skills.<br>It is a remote full time position.<br>Start date: 26.08.2026<br>9 am - 6 pm CET*; flexible, 5 days per week working and 2 days off(determined by the client 1 week in advance)<br>At Mindy-Support you have great opportunity to get:<br>Experience in the international company working with people around the globe;Compensation – $1,200/month during probation period(2 month) , $1,200/month plus up to $100 KPI bonus for reaching KPIs after probation . Training will be provided by the company and the client;Management's attention, support and motivation.<br>Your responsibilities:<br>Follow-up calls in German and English with leads with the aim of bookinga doctor's appointment;Calls to customers who canceled an appointment to re-book;Manage the database of customers in the CRM (Hub Spot);Perform any additional administrative tasks;Report to senior management.<br>You are our perfect candidate if you have:<br>English at the B2 level;German at the C1-C2 level;Super comfortable with calls,Organized and dedicated Previous Sales experience 1+ years (on calls with German speakers) Excellent communication skills;Hub Spot or any similar CRM experience Knowledge of medical terms Ability to remain focused while working remotely. Have a backup Internet, powerbanks, etc. to work without interruptions<br>Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.<br>We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.<br>We will be glad to welcome you to our team. Grow your career with Mindy-Support!

Join our fast growing company as a German speaking Pre-Sales Agent wih C1-C2 level German and B2 level of English language skills.<br>It is a remote full time position.<br>Start date: 26.08.2026<br>9 am - 6 pm CET*; flexible, 5 days per week working and 2 days off(determined by the client 1 week in advance)<br>At Mindy-Support you have great opportunity to get:<br>Experience in the international company working with people around the globe;Compensation – $1,200/month during probation period(2 month) , $1,200/month plus up to $100 KPI bonus for reaching KPIs after probation . Training will be provided by the company and the client;Management's attention, support and motivation.<br>Your responsibilities:<br>Follow-up calls in German and English with leads with the aim of bookinga doctor's appointment;Calls to customers who canceled an appointment to re-book;Manage the database of customers in the CRM (Hub Spot);Perform any additional administrative tasks;Report to senior management.<br>You are our perfect candidate if you have:<br>English at the B2 level;German at the C1-C2 level;Super comfortable with calls,Organized and dedicated Previous Sales experience 1+ years (on calls with German speakers) Excellent communication skills;Hub Spot or any similar CRM experience Knowledge of medical terms Ability to remain focused while working remotely. Have a backup Internet, powerbanks, etc. to work without interruptions<br>Mindy-Support is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back office activities, and agile sales and marketing support.<br>We respect the individuality and culture of each member of our large team, and appreciate the contribution of each employee to support our Customers.<br>We will be glad to welcome you to our team. Grow your career with Mindy-Support!

Company Description Egy Property is a real estate platform focused on creating a safe and trustworthy community for people looking to buy, sell, or rent property. The company offers streamlined services that connect property owners and seekers, ensuring transparent and secure transactions. With an emphasis on reliability and customer satisfaction, Egy Property positions itself as a preferred choice in the local real estate market. The team is dedicated to helping clients find suitable properties while supporting smooth, professional deal execution. Role Description The Property Consultant and Car Resale Agent will work on-site in Cairo in a full-time capacity, assisting clients in buying, selling, and renting residential and commercial properties, as well as reselling vehicles. Day-to-day tasks include meeting clients, conducting property and car viewings, evaluating listings, and advising clients on prices, market trends, and investment opportunities. The role involves preparing and updating listings, managing inquiries, negotiating offers, and coordinating documentation and contracts with relevant stakeholders. The consultant will also maintain accurate records of leads and closed deals, collaborate with internal teams, and represent Egy Property professionally in all client interactions. Qualifications Strong client relationship and sales skills, including negotiation, presentation, and closing capabilities. Solid knowledge of local real estate and car resale markets, with the ability to assess property and vehicle value. Effective communication and interpersonal skills, with fluency in spoken and written English and Arabic preferred. Organizational and time-management skills to handle multiple listings, viewings, and client follow-ups efficiently. Comfort with basic digital tools and platforms for managing listings, customer records, and online communication. Previous experience in real estate, automotive sales, or a related customer-facing field is highly beneficial. Valid driver’s license and ability to travel within Cairo for meetings and viewings. High level of professionalism, integrity, and customer service orientation. Relevant diploma or bachelor’s degree in business, marketing, or a related field is an advantage.

About the job<br>We are seeking a customer-focused and results-driven Call Center Agent to serve as the first point of contact for prospective clients to ensure an exceptional customer experience.<br>In this role, you will manage inbound inquiries, provide accurate information about our projects and developer offerings, qualify leads, and maintain accurate records of all customer interactions. You will play a key role in supporting lead generation efforts while representing the brand with professionalism and excellence.<br>The ideal candidate is an effective communicator, highly organized, and thrives in a fast-paced, target-driven environment.<br>Key Responsibilities Manage all inbound calls through the company hotline, ensuring prompt response times in line with established service level agreements and delivering a professional, customer-centric experience. Provide accurate and up-to-date information on the developer, projects, unit types, and available offerings while effectively identifying customer needs and qualifying lead potential. Capture and maintain complete and accurate lead information following each interaction, including customer details, project preferences, and budget range where applicable. Monitor and track call activity, ensuring all interactions are recorded accurately within the designated systems and maintaining high standards of data integrity. Prepare and submit daily performance reports, including call volumes, response metrics, missed calls, and lead generation outcomes while consistently representing the organization's brand values and service standards.<br>Qualifications Fluency in both English and Arabic is mandatory.1–3 years of experience in a call center or customer service environment; prior experience within the real estate sector is preferred. Excellent verbal communication and interpersonal skills with a professional telephone manner. Strong active listening skills with the ability to identify customer needs and build rapport. High attention to detail with strong data entry and administrative capabilities. Ability to manage multiple priorities and perform effectively in a fast-paced environment. Proficiency in Microsoft Office applications and CRM or lead management systems.

<p><h4>Position summary</h4> <p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities, services, and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine</p><p></p>