Customer Service Jobs in Egypt

About the company: Mediatex Electronics Industries is a leading company in the field of electrical and electronic devices, specialized in manufacturing and selling electrical appliances. We believe in innovation and quality and aim to attract a distinguished Customer Service Manager to join our team. - Previous experience in maintenance centers or electrical appliance companies - Benefits of work: - Competitive salaries - Social insurance - Private medical insurance - Official holidays - Annual vacations - Transportation for employees. - Weekly rest: Friday and Saturday - Daily work hours: from 8:30 AM to 5:30 PM Responsibilities and job duties: -- Excellent communication skills. - Problem-solving and decision-making skills. - Experience in dealing with Customer Relationship Management systems and performance reports. - Mastery of negotiation, problem solving and customer satisfaction skills - Developing strategies to improve customer satisfaction. - Analyzing customer feedback and complaints to take corrective actions. - Creating and updating customer databases. - Preparing periodic reports on key performance indicators (KPIs) - First-contact problem-solving rate - Customer satisfaction rate (CSAT/NPS) - Managing the Customer Service team and supervising staff performance and developing their skills. - Following up on maintenance requests and ensuring rapid response and service quality. - Coordinating between Customer Service and Sales and Maintenance teams to ensure customer satisfaction. - Establishing and continuously developing Customer Service policies and procedures. - Training Customer Service staff on new products and handling mechanisms. - Monitoring spare parts inventory related to maintenance requests. <p><strong>Additional Details</strong></p><ul><li>Number of vacancies: 2</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social insurance, transportation allowance, overtime</li></ul>

- Workplace: Nasr City.<br>- Work from within the company premises only.<br>- No online or remote work.<br><br><strong>Working hours:&nbsp;</strong><br>- Fixed shift from 3:00 PM to 11:00 PM.<br><br><strong>Salaries and benefits:</strong><br>- Basic salary 6,000 EGP.<br>- Monthly incentives and bonuses.<br>- Total income can reach up to 20,000 EGP depending on performance and achieving targets.<br><br><strong>Requirements:</strong><br>- Higher education.<br>- We do not accept students.<br>- Good communication and persuasive skills.<br>- Proficiency in basic computer use.<br>- Commitment to working hours and ability to work as part of a team.

- Process and resolve customer inquiries, complaints, and escalated service issues quickly and effectively.- Provide accurate information about electricity services, tariffs, and billing procedures.- Ensure effective and timely communication during outages and service restoration updates.- Serve as the primary point of contact for complex or high-profile customer cases.- Develop and implement customer service standards and best practices.- Monitor and analyze customer feedback to improve processes and service delivery.- Ensure compliance with company policies and regulatory requirements.- Work closely with technical teams to resolve operational issues and ensure transparent customer communication.- Collaborate with billing and metering departments to resolve disputes or billing variances.- Prepare detailed reports on customer service performance indicators, such as response times, resolution rates, and customer satisfaction levels.- Identify overall trends and recommend improvements based on data analysis.- Prepare reports detailing the updated status for the customer.- Use Customer Relationship Management (CRM) systems to document and track all customer interactions.- Advocate for updating and developing technologies used to improve the customer experience.<p><strong>Additional Details</strong></p><ul><li>Open positions: 1</li><li>Shift system: Morning only</li><li>Benefits: Health insurance, social security, transportation allowance, housing</li></ul>

<p>Customer service and digital marketing employee for a tourism company&nbsp;<br>&nbsp;</p>

<p>This is a full-time on-site role for a Bilingual Customer Service Representative based in Cairo, Egypt.&nbsp;<br>The role involves handling customer inquiries, resolving issues, ensuring customer satisfaction, and delivering an exceptional customer experience.&nbsp;<br><br>Responsibilities include :<br>providing excellent support via various communication channels.<br>addressing customer concerns efficiently, recording interactions, and maintaining a high standard of service quality .</p>

Company Description<br> VIP Auto Trade has been a leading car rental service in the Egyptian market since 2010, catering to both individuals and businesses. We offer a wide variety of vehicles, including SUVs, sedans, economy, sports, and luxury cars, tailored to meet customers’ budgets and preferences. Operating in Egypt, the MENA region, and the Gulf Area, we are committed to delivering vehicles to clients’ doorsteps, ensuring convenience, competitive pricing, and exceptional customer support throughout the rental journey.<br> Role Description<br> The Customer Service Representative will play a key role in providing top-quality support to our clients, addressing inquiries, resolving issues, and ensuring customer satisfaction. Responsibilities include managing customer communication, coordinating car bookings and deliveries, processing documentation, and supporting customer requests promptly and professionally. This is a full-time, on-site role based in 6th of October City.<br> Qualifications<br> Strong communication and interpersonal skills to interact effectively with customers. Experience with problem-solving, conflict resolution, and handling customer inquiries. Organizational and multitasking skills to manage bookings, schedules, and customer information. Proficiency in basic computer skills and familiarity with customer service software is a plus. Fluency in Arabic; additional languages such as English are an advantage. Ability to work under pressure and maintain composure in a dynamic, client-focused environment. Previous experience in the automotive or customer service industry is preferred but not mandatory. High school diploma or equivalent qualification required; further education is a plus.

Job details- The company is an agent for (Etisalat Misr). <br>- Internal sales and customer service representatives with at least one year of experience.<br>- Work at the company's branches (Etisalat branches) in Cairo and Giza and metro stations.<br>- Salary (basic 3600 EGP) (commission 3600 EGP) + incentives&nbsp;<br>- Shifts: Morning shift starts at 8:30 AM&nbsp; (Evening shift starts at 3:00 PM)<br>- Branch determined according to place of residence.<br><strong>Requirements: </strong><br>- Clearance from military service for males.<br>- Intermediate level of English.<br>- Higher education.

Job details- The company is an agent for (Etisalat Misr). <br>- Inside sales and customer service representatives with at least one year of experience.<br>- Work at the company branches (Etisalat branches) in Cairo, Giza, and metro stations.<br>- Salary (basic 3600 EGP) (commission 3600 EGP) + incentives&nbsp;<br>- Shifts: morning shift starting at 8:30 AM (morning shift) and evening shift starting at 3:00 PM<br>- Branch determined based on place of residence.<br><strong>Requirements: </strong><br>- Mandatory military service status for males.<br>- Intermediate level in English.<br>- Higher qualification.

المتطلبات:خبرة سابقة في السوق السعودي أو التعامل مع عملاء من السعوديةإجادة اللهجة السعودية وفهم أسلوب التواصل المحليتوفر إنترنت ثابت وجهاز مناسب للعمل من المنزلمهارة عالية في التواصل عبر الهاتف وواتسابالالتزام بالمواعيد والقدرة على المتابعة بدقةيفضّل وجود خبرة في المبيعات، خدمة العملاء، أو التسويقمميزات العمل:عمل عن بُعدبيئة عمل مرنة ومنظمةفرصة للتطور مع فريق يعمل على السوق السعوديللمهتمين، يرجى إرسال السيرة الذاتية مع توضيح الخبرة السابقة في السوق السعودي.

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Responsibilities: Head of Customer Accounts with at least ten years of experience in the same field. Proficient in computer work and accounting software. Work location: Al-Obour City. <strong>Additional Details</strong> <ul><li>Number of vacancies: 1</li><li>Shift system: Morning shifts only</li><li>Benefits: health insurance, social insurance, transportation allowance, overtime</li></ul>

<p>Immediately required: call center and online marketing staff!</p><p>&nbsp;Salary 7,500 EGP (7,000 basic + 500 incentives)!</p><p>​✅ Job nature: Call center and responding to customer inquiries.</p><p>​✅ Workplace: Online from home or from the office in Giza (7 hours daily).</p><p>​✅ Benefits: intensive training + work line and internet provided + official contract and experience certificate.</p>

ملخص الوظيفة<br> مسؤول عن إدارة وتسجيل كافة المعاملات المالية للعملاء والموردين بدقة على نظام Odoo، ومتابعة حركة وتدفقات المخزون ومطابقتها دفترياً وفعلياً، وإعداد التقارير المالية التحليلية لدعم الإدارة في اتخاذ القرارات.<br>مهام الوظيفة ومسؤولياتها<br>يُدخل فواتير المبيعات والمشتريات ومردوداتها على برنامج Odoo بدقة وفي مواعيدها.يُنسق مع أمناء المخازن للتأكد من انتظام تدفقات المخزون وحركات الاستلام والتسليم.يُعد التقارير الدورية الخاصة بالمبيعات والمشتريات وحسابات الشركاء للادارة.يشارك في أعمال الجرد الدوري والسنوي للمخزون وتسوية الفروق المخزنية.يطابق كشوف حسابات العملاء والموردين بشكل دوري لتصفية الأرصدة.يراجع قيود الحركة المخزنية (الاستلام، الصرف، والتحويلات بين المخازن).يحفظ ويأرشف المستندات والوثائق المالية والمخزنية ورقياً وإلكترونياً.<br>متطلبات الوظيفة<br>بكالوريوس تجارة - شعبة محاسبة.خبرة عمل لا تقل عن سنتين.إتقان العمل على برامج الحسابات - يفضل Odoo.إتقان استخدام برامج Microsoft .مهارات عالية في التحليل والدقة الرقمية.مهارات تواصل وتنسيق ممتازة.القدرة على تنظيم وأرشفة الملفات والمستندات.الاستعداد للمشاركة في أعمال الجرد الميداني.

<p>&nbsp;</p><p>The Refined Corner Contracting and Interior Decoration Company is seeking an Administrative Affairs and Customer Relations Officer to manage the daily headquarters, organize accounts and files, serving as a key professional liaison between management and the company’s clients.</p><p>Responsibilities:</p><ul><li>Receive visitors and company clients at the headquarters politely, presenting the company in a reputable manner.</li><li>Respond promptly to client inquiries via (Facebook, Instagram, WhatsApp, and phone calls) and guide them toward site visits and contracts.</li><li>Record daily revenues and expenses accurately in Excel, monitor client payments and advances, and tally supplier invoices and craftsmen’s payments.</li><li>Draft estimates, quotations, and official letters using MS Word, and organize and store contracts and files.</li></ul><p><strong>Job Requirements:</strong></p><ul><li>At least two years of experience in administration, customer service, or accounting (prefer experience in decoration or contracting).</li><li>Full proficiency in Microsoft Excel &amp; Word (efficient handling of formulas and spreadsheets).</li><li>Excellent communication and negotiation skills, with tact in dealing with diverse personalities.</li><li>Organized, detail-oriented, and capable of taking responsibility and maintaining financial integrity.</li></ul><p>&nbsp;</p><p>The Refined Corner Contracting and Interior Decoration Company is seeking an Administrative Affairs and Customer Relations Officer to manage the daily headquarters, organize accounts and files, serving as a key professional liaison between management and the company’s clients.</p><p>Responsibilities:</p><ul><li>Receive visitors and company clients at the headquarters politely, presenting the company in a reputable manner.</li><li>Respond promptly to client inquiries via (Facebook, Instagram, WhatsApp, and phone calls) and guide them toward site visits and contracts.</li><li>Record daily revenues and expenses accurately in Excel, monitor client payments and advances, and tally supplier invoices and craftsmen’s payments.</li><li>Draft estimates, quotations, and official letters using MS Word, and organize and store contracts and files.</li></ul><p><strong>Job Requirements:</strong></p><ul><li>At least two years of experience in administration, customer service, or accounting (prefer experience in decoration or contracting).</li><li>Full proficiency in Microsoft Excel &amp; Word (efficient handling of formulas and spreadsheets).</li><li>Excellent communication and negotiation skills, with tact in dealing with diverse personalities.</li><li>Organized, detail-oriented, and capable of taking responsibility and maintaining financial integrity.</li></ul><p><strong>Salary &amp; Benefits:</strong></p><ul><li>Professional, stable, and supportive work environment to achieve personal growth.</li><li>Competitive fixed salary based on experience + commissions and attractive incentives for successful contracts.</li><li>Professional, stable, and supportive work environment to achieve personal growth.</li><li>Competitive fixed salary based on experience + commissions and attractive incentives for successful contracts.</li></ul>

مطلوب مسؤولة استقبال وعلاقات عملاءReception & Client Relations Executiveتعلن مؤسسة المستشار عاطف الحصوة للمحاماة والاستشارات القانونية عن حاجتها إلى مسؤولة استقبال وعلاقات عملاء للعمل من مقر المؤسسة في مدينة نصر – القاهرة.المهام الوظيفية:استقبال العملاء وتنظيم دخولهم ومواعيدهم داخل المكتب بصورة مهنية.الرد على استفسارات العملاء الواردة عبر الهاتف، وواتساب، والموقع الإلكتروني، ومنصات التواصل الاجتماعي.تسجيل بيانات كل عميل ومصدر التواصل واحتياجه ومرحلة المتابعة على نظام العمل.تحويل الاستفسارات الجادة إلى استشارات مدفوعة أو خدمات وتعاقدات فعلية.متابعة العملاء منذ أول تواصل وحتى حجز الموعد أو إتمام التعاقد والتحصيل.التعريف الإداري بالخدمات والباقات المعتمدة، وبصفة خاصة باقات «الدرع القانوني» للأفراد والشركات.تنظيم جدول المواعيد وإرسال رسائل التأكيد والتذكير والمتابعة.إعداد تقرير يومي عن الاستفسارات والمواعيد والتعاقدات وحالات المتابعة.التنسيق المستمر مع فريق المحامين والتسويق، دون تقديم أي استشارة قانونية للعملاء.المحافظة التامة على سرية بيانات العملاء وملفات المؤسسة.المتطلبات:خبرة سابقة في الاستقبال أو خدمة العملاء أو المبيعات الهاتفية وداخل المقر.يفضل وجود خبرة سابقة في مكتب محاماة أو شركة خدمات مهنية.اللباقة والقدرة على التواصل والإقناع والمتابعة الجيدة.إجادة اللغة العربية كتابةً وتحدثًا، ويفضل مستوى جيد في اللغة الإنجليزية.الالتزام بمظهر مهني لائق وأسلوب راقٍ في التعامل.سرعة التعلم، والانضباط، والتنظيم، والاهتمام بالتفاصيل.إجادة استخدام Whats App Business والبريد الإلكتروني وExcel أو Google Sheets.القدرة على الالتزام بالعمل من مقر المؤسسة حتى الساعة 10 مساءً.يفضل السكن في مدينة نصر أو المناطق القريبة منها.مواعيد العمل:من الساعة 12 ظهرًا حتى الساعة 10 مساءً، مع فترات الراحة المقررة ويوم راحة أسبوعيًا وفق جدول العمل.المزايا:راتب ثابت.حوافز أداء شهرية مجزية وفق نظام واضح.تدريب عملي على خدمات المؤسسة ونظام متابعة العملاء.فرصة حقيقية للتطور الوظيفي مع نمو المؤسسة.للتقديم:يرجى التقديم عبر Linked In وإرفاق السيرة الذاتية، مع توضيح محل السكن والخبرة السابقة في خدمة العملاء أو المبيعات.سيتم إجراء اختبار عملي مختصر للمرشحات يتضمن محاكاة مكالمة عميل وكتابة رسالة متابعة عبر واتساب.

Requirements:<br>* Minimum 5 years of solid experience as a Service Advisor in automotive service centers.* Strong and proven experience in BMW & Mercedes-Benz maintenance and repair.* Excellent technical knowledge of automotive maintenance, diagnosis, and repair processes.* Strong ability to understand customer complaints and translate them into clear technical requirements for the workshop team.* Experience in preparing repair estimates, job cards, and following up on vehicle repairs.* Excellent customer communication and relationship management skills.* Strong follow-up, organizational, and problem-solving skills.* Ability to work under pressure and manage multiple vehicles and customers efficiently.* Professional appearance and excellent communication skills.<br>Preferred:Experience working with premium/luxury automotive brands, especially BMW and Mercedes-Benz.<br>

Required young males for work in a upscale touristic restaurant in New Cairo - Fifth Settlement - host-keeping, steward, and services - with or without experience - age not exceeding 29 - good appearance

Terms_of_work :<br>