- Process and resolve customer inquiries, complaints, and escalated service issues quickly and effectively.- Provide accurate information about electricity services, tariffs, and billing procedures.- Ensure effective and timely communication during outages and service restoration updates.- Serve as the primary point of contact for complex or high-profile customer cases.- Develop and implement customer service standards and best practices.- Monitor and analyze customer feedback to improve processes and service delivery.- Ensure compliance with company policies and regulatory requirements.- Work closely with technical teams to resolve operational issues and ensure transparent customer communication.- Collaborate with billing and metering departments to resolve disputes or billing variances.- Prepare detailed reports on customer service performance indicators, such as response times, resolution rates, and customer satisfaction levels.- Identify overall trends and recommend improvements based on data analysis.- Prepare reports detailing the updated status for the customer.- Use Customer Relationship Management (CRM) systems to document and track all customer interactions.- Advocate for updating and developing technologies used to improve the customer experience.

Additional Details

• Open positions: 1
• Shift system: Morning only
• Benefits: Health insurance, social security, transportation allowance, housing