CS Cart Jobs in Egypt

About Tech Vision Tech Vision is a leading IT Solutions & Digital Transformation company specializing in IT Infrastructure, Cybersecurity, Cloud Solutions, Microsoft Technologies, Networking, Backup & Disaster Recovery, IP Telephony, and Managed IT Services. We help organizations optimize, secure, and modernize their IT environments. About the Role Tech Vision is looking for a highly motivated B2B IT Sales Executive to drive business growth by identifying new opportunities, building long-term client relationships, and selling enterprise IT solutions to organizations across various industries. The ideal candidate has a passion for technology, excellent communication skills, and a proven ability to achieve sales targets. Key Responsibilities Generate new B2B sales opportunities through prospecting, networking, cold calling, and referrals. Build and maintain strong relationships with decision-makers, including CEOs, IT Managers, Procurement Managers, and Business Owners. Identify customer needs and recommend tailored IT solutions and services. Prepare proposals, quotations, presentations, and commercial offers. Conduct client meetings and product demonstrations. Negotiate contracts and successfully close deals. Collaborate with pre-sales and technical teams to deliver customized solutions. Maintain an accurate sales pipeline using CRM tools. Meet and exceed monthly and quarterly sales targets. Stay up to date with industry trends, emerging technologies, and competitor offerings. Products & Services IT Infrastructure Solutions Microsoft 365 & Microsoft Azure Cybersecurity Solutions Networking (Cisco, HPE, Aruba, Ubiquiti) Firewalls & Network Security Servers & Storage Backup & Disaster Recovery Virtualization Solutions IP Telephony & Contact Center Solutions CCTV & Access Control Managed IT Services Annual Maintenance Contracts (AMC) Qualifications Bachelor's degree in Business, Information Technology, Computer Science, or a related field.2–5 years of experience in B2B IT Sales. Experience selling IT Infrastructure, Cloud, Cybersecurity, or Enterprise Solutions is highly preferred. Strong communication, presentation, and negotiation skills. Ability to build and maintain long-term client relationships. Target-driven with a proven sales track record. Good command of English and Arabic. Experience using CRM systems and Microsoft Office. What We Offer Competitive Basic Salary. Attractive Uncapped Commission. Performance Bonuses. Professional Sales & Technical Training. Career Development & Growth Opportunities. Supportive Team Environment. Opportunity to work with leading global technology vendors.

Purpose:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of business digital landscape.<br><br>Responsibilities:<br>Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery.<br>Requirements:<br>Bachelor’s degree in information technology, Computer Science or related discipline. Master's degree in business administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position Overview<p>We are seeking an experienced Senior IT Specialist to lead and support the organization's technology infrastructure, cybersecurity initiatives, and digital transformation projects. This role requires a proactive professional with strong technical expertise, leadership capabilities, and experience working in high-capacity industrial environments. The successful candidate will play a key role in ensuring the reliability, security, and scalability of the company's IT operations while supporting business growth and operational excellence.<br></p><br><br>Key Responsibilities:<br><p><strong>Cybersecurity &amp; Resilience</strong></p><br><br><ul><li>Implement and maintain a Zero-Trust security architecture.</li><li>Strengthen cybersecurity controls, policies, and risk management practices to protect business operations.</li></ul><p><strong>ERP &amp; Operational Technology (OT) Integration</strong></p><br><br><ul><li>Oversee the optimization and performance of the company's ERP system, with a strong focus on SAP.</li><li>Ensure seamless integration and communication between ERP systems and business departments.</li></ul><p><strong>Infrastructure &amp; Digital Transformation</strong></p><br><br><ul><li>Manage the transition to Hybrid Cloud and Edge Computing environments.</li><li>Support the implementation of AI-driven predictive maintenance and other digital transformation initiatives.</li></ul><p><strong>Vendor &amp; Service Management</strong></p><br><br><ul><li>Manage relationships with hardware, software, and technology service providers.</li><li>Negotiate vendor contracts and service agreements to maintain high system availability and performance standards.</li></ul><p><strong>Technology Operations</strong></p><br><br><ul><li>Oversee and maintain IT infrastructure, hardware, software, networks, and related technology services.</li><li>Ensure efficient technology support across the organization while promoting a collaborative and service-oriented culture.<br></li></ul>Qualifications:<br><p><strong>Education</strong></p><br><br><ul><li>Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.</li></ul><p><strong>Experience</strong></p><br><br><ul><li>Minimum 7 years of IT experience.</li><li>At least 3 years of experience within a manufacturing, industrial, or heavy-industry environment.</li></ul><p><strong>Technical Expertise</strong></p><br><br><ul><li>Strong knowledge of cybersecurity frameworks and firewall management.</li><li>Experience with SD-WAN technologies and network infrastructure.</li><li>Solid SQL Database Administration skills.</li><li>Hands-on experience with ERP systems, preferably SAP.</li><li>Familiarity with cloud technologies, infrastructure modernization, and digital transformation projects.<br></li></ul>Leadership Competencies:<br><p><strong>Strategic Leadership</strong></p><br><br><ul><li>Demonstrates a management-oriented mindset focused on planning, prioritization, and enabling team success.</li></ul><p><strong>Business Communication</strong></p><br><br><ul><li>Ability to communicate complex technical concepts and digital risks clearly to senior leadership and stakeholders.</li></ul><p><strong>Professionalism</strong></p><br><br><ul><li>Maintains high professional standards, strong accountability, and effective communication practices.<br></li></ul>What We Offer:<ul><li>An opportunity to play a key role in the organization's digital transformation journey.</li><li>A high-impact position with significant responsibility and influence.</li><li>Competitive compensation and benefits package.</li><li>A professional and collaborative work environment that values leadership, initiative, and continuous growth.</li><li>Career advancement opportunities based on performance, contribution, and professional development.</li></ul> <br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Position Overview:<p><strong>Position Overview:</strong></p><br><p>Your role involves in-depth troubleshooting, managing backup solutions, network swaps, and server</p><br><p>tasks, as well as contributing to the development of our internal knowledge base and liaising with the development team through JIRA for advanced issues. Provide phone support as needed.</p><br><p><strong>Key Responsibilities:</strong></p><br><p>● First Line of Escalation:</p><br><ul><li>Handle tickets escalated from Level 1 agents.</li><li>Assess and resolve complex issues or provide additional guidance.</li><li>Maintain accurate and detailed records of troubleshooting steps and solutions.</li><li>Update and contribute to the internal knowledge base with new insights.</li></ul><p>● Customer Backups:</p><br><ul><li>Manage and troubleshoot backup issues (e.g., Duplicati, Google Drive, Cloud</li><li>Backups).</li><li>Ensure regular backups are successful and address any failures.</li><li>Assist with backup restoration and configuration.</li></ul><p>● In-Depth Troubleshooting and Bug Replication:</p><br><ul><li>Perform detailed troubleshooting and replicate bugs to identify root causes.</li><li>Document findings and work on solutions or workarounds.</li></ul><p>● Development/JIRA Escalation Forms:</p><br><ul><li>Create and manage escalation forms for issues requiring development attention.</li><li>Communicate with the development team through JIRA for bug fixes and feature requests.</li></ul><p>● Phone Support:</p><br><ul><li>Provide phone support</li><li>Handle high-priority calls and assist with outbound calls as necessary.</li></ul><p>● Network Swaps:</p><br><ul><li>Execute network swaps and troubleshoot advanced network-related issues.</li><li>Coordinate with customers and internal teams to minimize downtime.</li></ul><p>● Server Tasks:</p><br><ul><li>Perform server swaps and build/configure new servers as needed.</li><li>Collaborate with internal teams to ensure smooth server implementation and integration.</li><li>Perform upgrades</li></ul><p>● Outbound Calls for Top Customers:</p><br><ul><li>Perform proactive outbound calls to top customers to provide support and address</li><li>concerns when requested by management.</li></ul><p><strong>Work Priority with Tickets:</strong></p><br><p>● Triage:</p><br><ul><li>Review and address tickets in the Level 2 triage queue as the highest priority.</li><li>Follow up on personally assigned tickets and inbound emails.</li><li>Ensure timely resolution or provide clear next steps.</li><li>Resolve Level 2-related issues or escalate to JIRA if development intervention is needed.</li></ul><p>● Overdue Status Tickets:</p><br><ul><li>Focus on overdue tickets to meet SLA requirements and provide updates to avoid delays.</li></ul><p>● New Tickets:</p><br><ul><li>Address new tickets after triage, assigned tickets, and overdue tickets are managed.</li><li>Prioritize based on urgency and impact.</li></ul><p>Detailed Procedures:</p><br><p>● Escalation Handling:</p><br><ul><li>Review escalated tickets, troubleshoot, and resolve or provide instructions for Level 1</li><li>de-escalation.</li><li>Create JIRA tickets with detailed information for development intervention.</li><li>Communicate updates to customers and Level 1 agents.</li></ul><p>● Scheduling:</p><br><ul><li>Create calendar events for required scheduling.</li><li>Link events to tickets with detailed upgrade information.</li></ul><p><strong>Other Duties as Assigned:</strong></p><br><p>● Perform other related duties as assigned by the Director of Customer Support to support the overall goals and needs of the department.</p><br><p><strong>Requirements:</strong></p><br><p>● High school diploma or equivalent; Associate’s degree or higher preferred.</p><br><p>● 2+ years of experience in technical support or a similar role, preferably in a SaaS environment.</p><br><p>● Advanced troubleshooting skills and experience with backup solutions and network/server management.</p><br><p>● Strong understanding of troubleshooting Windows Operating System</p><br><p>● Familiarity with CRM, ticketing systems, and JIRA.</p><br><p>● Strong problem-solving skills, attention to detail, and the ability to work independently.</p><br><p>● Excellent communication skills and the ability to work flexible hours, including nights, weekends, and holidays</p><br> </div>

We're Hiring: IT Application Manager – WMSAre you an experienced IT Application Manager with strong expertise in Infor WMS and a background in the logistics industry? We'd love to hear from you! Key Requirements:Bachelor's degree in Computer Science, Information Technology, or a related field.5+ years of experience in IT application management, with a strong focus on Infor WMS. Proven experience working in logistics, warehousing, or supply chain environments. Strong knowledge of WMS implementation, configuration, integration, and support. Experience with ERP/WMS integrations and SQL databases. Excellent troubleshooting, analytical, and problem-solving skills. Strong communication and stakeholder management abilities. Experience managing application upgrades, incidents, and change requests. Key Responsibilities:Manage and support the Infor WMS application to ensure high availability and optimal performance. Lead system enhancements, upgrades, and implementation projects. Collaborate with business users to gather requirements and optimize warehouse processes. Coordinate with vendors and internal IT teams to resolve application issues. Monitor application performance and ensure system security, stability, and compliance. Maintain application documentation, workflows, and technical specifications. Support integrations between WMS, ERP, and other business systems.???? Location: Industrial Area - 6th of october

Job title: IT Support Engineer - Shared Service Center <br>Overview:<br>Responsible for installation and maintenance of workplaces, networks, office equipment and related software to ensure effective and efficient operating of IT environment and smooth operations for customer’s business. <br>Key Responsibilities:• Install, configure and maintain all required hardware and software.• Install and manage workplace hardware (PC/laptop) and office equipment. Manage, maintain, and update onsite and customer site copiers, printers, and scanners.• Manage and configure Microsoft products (Windows, Office 365 client).• Troubleshoot and resolve user OS and workplace issues locally and via remote access tools. Receive support requests, diagnose the problems and work on solution to ensure smooth operations.• Install and maintain local networks. Conduct network troubleshooting to segregate and identify general network problems.• Work with the ITSM solution. Ensure all applications changes follow the IT change management process.• Evaluate IT business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions.• Stay up to date on the latest process and IT advancements to automate and improve deployed solutions and IT processes.• Take part in creating and updating IT processes regulations and technical documentation.• Perform other duties as assigned <br>Qualifications:Education: Bachelor's degree in information technology, computer science, software engineering, or a related field. <br>Experience / Skills:•Minimum 3 years’ experience in a position of IT support/administration.•Proven experience in installation, configuration and maintenance of workplace hardware (PC/laptop), local networks, office equipment and related software.•Proven experience in MS products (Windows, Office 365) administration and configuration. Experience in working with Azure and/or AWS cloud will be an advantage. Microsoft O365 or Azure certifications will be also an advantage.•Experience in working with and administration of the ITSM solution.•Professional Certificates preferred.•Excellent English is a must

Role Purpose, Key Responsibilities & Duties:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with Transmed's strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of Transmed’s business digital landscape.<br><br><br>Key Competencies & Skills: Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery. Bachelor’s degree in Information Technology, Computer Science or related discipline. Master degree in Business Administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

Role Purpose, Key Responsibilities & Duties:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with Transmed's strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of Transmed’s business digital landscape.<br><br><br>Key Competencies & Skills: Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery. Bachelor’s degree in Information Technology, Computer Science or related discipline. Master degree in Business Administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

Job Summary We are seeking a knowledgeable and passionate AI & Data Science Instructor to deliver high-quality training programs in Artificial Intelligence, Machine Learning, Data Science, and related technologies. The instructor will be responsible for preparing course materials, delivering lectures and hands-on training sessions, assessing learners' progress, and supporting students in developing practical projects aligned with industry standards. Key Responsibilities Deliver training sessions in Artificial Intelligence, Machine Learning, Data Science, and Data Analytics. Prepare and update training materials, presentations, assignments, and assessments. Teach both theoretical concepts and practical applications using real-world datasets and case studies. Guide students through hands-on projects and capstone projects. Evaluate students' performance through quizzes, exams, assignments, and project reviews. Provide mentoring and technical support to learners throughout the training program. Stay updated with the latest developments in AI, Machine Learning, Data Science, and related technologies. Maintain attendance records, progress reports, and training documentation. Collaborate with the academic and training teams to improve course content and learning outcomes. Ensure compliance with the organization's educational standards and policies. Required Qualifications Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Information Systems, Engineering, or a related field.

Develop, embed, maintain and implement IT Risk Management framework, policies and procedures for EBC. Performing risk assessments on IT systems and solutions, identifying and assessing potential IT risks and vulnerabilities, monitor emerging threats, and collaborate with cross-functional teams to implement effective risk management measures. Transform the risk assessment exercise into recommended strategies for risk mitigation and action points, follow up with the concerned owners. Prepare and present risk management reports to different stakeholders. Educate staff on IT risk management practices by deliver Risk awareness for EBC staff. Oversee the incidents and incident response process related to IT systems and services to ensure identifying of the Root cause and implementing the required controls. Develop the Key risk indicators to monitor potential threats that may lead to business disruption, financial, compliance and reputational impact achieving the company objectives. Reviewing new contracts or internal policies and procedures related to technical scope. Assess the IT related changes to ensure that IT risks are managed appropriately and minimizing the impact that could affect IT systems and services. Maintain IT risk register and events log and control assessments. Continuously improving and updating the IT risk management practices, and controls monitoring. Serve as a subject matter expert to technology teams for IT risk management requirements. <br><br>Requirements<br><br> Bachelor's degree in computer science or Electronics & Communication Engineering or technology-related field or equivalent certification & experience related to IT Risks. Minimum 10 years of demonstrated technical & functional experience in Risk Management, IT Risk management and information Technology field in banking sector or fintech or consultancy firms. Required Licensed or certifications: One or more of the following CISA, CRISC, ISO 31000, ISACA IT Risk Fundamentals or similar certifications strongly preferred. Working knowledge in two or more of the following IT and risk domains: infrastructure, SDLC, service management, data protection, privacy, IT risk management, third-party risk management. Working knowledge of emerging IT risks and risk-intelligent adoption of new and existing technologies. Ability to multi-task, prioritize work and work independently. Good communication and presentation skills. Ability and willingness to learn new subject areas. Ability to work within a fast-paced environment. Excellent analysis skills. Project management skills is plus.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Operations Support Engineer to provide first-line technical support within the Web Factory function, supporting Vodafone Germany services. This role focuses on incident and request management across enterprise and consumer web-based services, ensuring issues are resolved efficiently or escalated appropriately. Working in a 24/7 shift-based environment, the role plays a critical part in maintaining service quality, meeting SLA commitments, and delivering a positive customer experience in both German and English.</p> <h4>What you’ll do</h4> <ul> <li>Receive, log, monitor, and resolve incidents and service requests via ticketing systems, phone, and email.</li> <li>Troubleshoot technical issues across web applications, operating systems, and peripheral devices, providing first-time resolution where possible.</li> <li>Escalate incidents to second-line support or external partners in line with defined processes and SLAs.</li> <li>Keep customers informed of progress, updates, and resolutions until closure.</li> <li>Enrich tickets with accurate technical details and contribute valuable knowledge to the knowledge base.</li> <li>Monitor incident queues to ensure compliance with SLA and OLA targets, including escalation and alerting where required.</li> <li>Support problem management activities, including root cause analysis and problem ticket coordination.</li> <li>Participate in change management activities in line with agreed change processes and timelines.</li> <li>Work collaboratively with global support teams, technical departments, and service providers.</li> <li>Operate on a shift and on-call rotation to support 24/7 service availability.</li> </ul> <h4>Who you are</h4> <ul> <li>An individual with 3–6 years of experience in IT or technical support, ideally within a service desk or operations environment.</li> <li>Proficient in written and spoken German and English, with confidence in technical documentation and communication.</li> <li>Familiar with multiple operating systems (Microsoft, Linux/Unix) and basic web technologies such as HTML and JavaScript.</li> <li>Knowledgeable in networking fundamentals and ITIL practices (advantageous).</li> <li>A structured problem-solver with strong troubleshooting and analytical skills.</li> <li>Comfortable working in a fast-paced, global, and customer-focused environment.</li> <li>Willing to work shifts and participate in on-call rotations.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to international Vodafone markets and enterprise-scale web platforms.</li> <li>Hands-on experience in IT operations, incident, problem, and change management.</li> <li>Opportunities to collaborate with diverse global teams and technology partners.</li> <li>A structured environment that supports continuous learning and skill development.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced incident and service request management within SLA-driven environments.</li> <li>Practical application of ITIL processes in real operational scenarios.</li> <li>Enhanced troubleshooting across web technologies, operating systems, and networks.</li> <li>Professional communication skills in a multilingual, customer-facing context.</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through official channels to avoid job scams and fraud.</p></p><p></p>

Install, configure, and troubleshoot Windows operating systems and business applications. Manage user accounts, permissions, and group policies in Active Directory. Manage day-to-day operations of servers, networks, and storage systems. Track, manage, and audit all hardware and software assets (ITAM) across the organization. Execute qualification activities for infrastructure components per GXP and GAMP 5 standards. Respond to infrastructure incidents promptly, ensuring MTTR < 2 hours. Implement infrastructure security measures, network segmentation, and patch management. Ensure 100% completion of scheduled backups and participate in disaster recovery drills. Support network connectivity, printers, shared folders, and corporate applications. Monitor and maintain IT infrastructure, including servers and network devices. Perform routine system maintenance, updates, and patch management. Assist in backup and restore operations and verify backup success. Install and support endpoint security solutions (e.g., antivirus/EDR). Document incidents, solutions, and standard operating procedures (SOPs). Escalate complex technical issues to senior IT staff when required. Ensure compliance with IT security policies and company standards. Participate in IT projects, deployments, and infrastructure upgrades. Train and enable end-users on how to effectively utilize core business applications and office productivity tools (e.g., MS Office suite). Demonstrate proficiency in AI tools—specifically Microsoft Copilot Pro—and actively educate staff on leveraging AI features across Microsoft Office applications and Microsoft Teams to enhance overall workflow efficiency.<br>Qualifications, experience and skills required Bachelor’s degree in computer science, Information Technology, or a related field. Years of experience in IT Support or System Administration (2–4 years). Good knowledge of Windows 10/11 and Windows Server. Basic understanding of Active Directory, DNS, DHCP, and Group Policy. Basic networking knowledge (TCP/IP, VLANs, Routing, Switching). Familiarity with Microsoft 365 and Outlook. Experience with troubleshooting hardware, software, and printer issues. Basic knowledge of virtualization technologies (VMware/Hyper-V) is an advantage. Basic understanding of backup solutions and cybersecurity concepts is a plus. Strong problem-solving and analytical skills. Good communication skills and customer-oriented attitude. Ability to work independently and as part of a team. Good command of written and spoken English.

Technology Strategy & Leadership Develop and own the company-wide IT and digital transformation strategy, aligned with Linah Farms' business objectives and growth plans Define a multi-year technology roadmap covering infrastructure, applications, data, and digital initiatives across all company locations Serve as a strategic advisor to the executive team on technology-enabled business opportunities, risks, and ROISet and manage the annual IT budget, including capital and operational expenditure planning Establish technology governance, policies, and standards (security, data management, vendor management, procurement) Digital Transformation Lead digital transformation initiatives across functions (farming operations, supply chain, procurement, finance, HR, sales/distribution) Identify opportunities to automate manual processes and introduce digital tools (IoT/precision agriculture technology, mobile apps, dashboards, analytics) Champion change management and user adoption for new systems and digital ways of working Partner with functional leaders to translate business needs into technology solutions IT Operations & Helpdesk Management Oversee the IT helpdesk function to ensure timely, high-quality support across all sites (farms, offices, warehouses) Define and monitor SLAs/KPIs for issue resolution, uptime, and end-user satisfaction Ensure robust IT infrastructure (network, hardware, cloud, connectivity) across geographically distributed operations Oversee cybersecurity posture, data protection, and business continuity/disaster recovery planning Software Development Lead the in-house/outsourced software development function, setting priorities, standards, and delivery practices (Agile/Scrum or similar) Oversee the design, development, and maintenance of internal tools, customer-facing applications, and integrations Ensure code quality, security, and scalability of custom-built applications Manage the balance between build vs. buy decisions for new capabilities ERP & Enterprise Systems Own the ERP strategy, implementation, optimization, and ongoing management (e.g., modules for finance, inventory, procurement, HR, production) Ensure ERP and other enterprise systems are integrated, accurate, and provide reliable data for decision-making Manage relationships with ERP vendors/implementation partners and oversee upgrades, customizations, and support contracts Drive data governance and master data management practices across systems Team Leadership & People Management Build, mentor, and lead a multidisciplinary IT team (helpdesk, developers, ERP specialists, and any future hires such as data/analytics roles) Set individual and team goals, conduct performance reviews, and support professional development Foster a culture of accountability, continuous improvement, and customer-centric service delivery Manage relationships with external vendors, contractors, and technology partners<br><br>Requirements<br><br>Bachelor's degree in Computer Science, Information systems, programming or similar discipline MBA is a plus10+ years of progressive experience in IT/technology roles, including 4+ years in a senior leadership position (Head of IT, IT Director, CTO, or similar) Proven experience leading digital transformation initiatives across multiple business functions Experience overseeing software development teams and modern development practices Experience managing IT helpdesk/support operations, including SLA management Experience in agriculture, agribusiness, manufacturing, FMCG, or a similarly operations-heavy, multi-site industry is a strong plus Hands-on experience managing ERP systems (implementation and/or optimization) — e.g., SAP, Oracle, Microsoft Dynamics, Odoo, or similar Strong strategic thinking with the ability to translate business goals into technology roadmaps Solid understanding of IT infrastructure, networks, cloud platforms, and cybersecurity fundamentals Working knowledge of software development lifecycles, methodologies, and modern architectures (cloud-native, APIs, integrations) Strong ERP domain knowledge (finance, supply chain, inventory, production modules) Excellent budget management and vendor negotiation skills Strong leadership, team-building, and stakeholder management skills — able to influence non-technical executives and operational staff alike Change management experience, particularly in driving adoption of new tools among diverse, distributed teams (including field/farm-based staff)

Position Summary The Chief Information & Technology Officer (CITO) is a key member of the Executive Leadership Team responsible for defining and executing the organization's technology vision, digital transformation strategy, information management framework, cybersecurity program, and innovation agenda. The CITO ensures that technology capabilities align with business objectives, support operational excellence, enable growth, enhance customer and employee experiences, and create sustainable competitive advantage. The role is accountable for the leadership, strategy, governance, and performance of all technology-related functions, including enterprise systems, infrastructure, cybersecurity, data management, business intelligence, digital products, cloud services, innovation initiatives, and technology investments.<br>Key Responsibilities<br>Develop and execute the organization's enterprise-wide technology strategy aligned with corporate objectives and business growth plans. Drive digital transformation initiatives that improve operational efficiency, customer experience, and organizational agility. Oversee all technology operations and service delivery functions. Develop and maintain an enterprise cybersecurity strategy. Oversee the selection, implementation, integration, and optimization of enterprise technology solutions. Develop enterprise data strategies and governance frameworks. Establish enterprise technology governance structures. Develop and manage the organization's technology budget and investment portfolio. Oversee enterprise technology project portfolios. Build and lead a high-performing technology organization.<br>Qualifications Bachelor's Degree in Information Technology, Computer Science, Information Systems, Engineering, or a related discipline. Minimum 20 years of progressive experience in Information Technology. Minimum 10 years in a senior executive technology leadership position. Experience managing enterprise technology environments across multiple business functions and locations. Strong background in cybersecurity, enterprise architecture, cloud transformation, and data analytics. Experience managing significant technology budgets and vendor relationships.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> We are seeking a highly skilled <strong>Senior IT Auditor</strong> with expertise in IT Audit, IT risk, and Information Security. The ideal candidate will have strong knowledge of IT general controls, cybersecurity, application controls, cloud environments, and IT frameworks such as <strong>COBIT, NIST, and ISO 27001</strong>.<br><strong>Requirements</strong><br><ul><li>Plan, execute, and report on IT audits across applications, infrastructure, databases, networks, and cybersecurity. </li><li> Perform risk assessments and identify gaps in IT security, data protection, and business continuity. </li><li> Assess IT General Controls (ITGCs), identify weaknesses, and recommend improvements to IT governance, risk management, and internal controls. </li><li> Evaluate compliance with internal policies, IT frameworks, and regulatory requirements. </li><li> Review system security, data integrity, and operational efficiency. </li><li> Support the internal audit team in integrated audits. </li></ul><br><strong>Requirements:</strong><br><ul><li> Bachelor's degree in Information Technology, Computer Science, or a related field. </li><li> Minimum <strong>3 years of experience</strong> in IT auditing or related roles. </li><li> Strong understanding of IT controls, security frameworks, and risk management. </li><li> Hands-on experience with IT frameworks: <strong>COBIT, NIST, ISO 27001</strong>. </li><li> Experience auditing ITGCs, IT security, applications, and compliance. </li><li> Excellent communication and reporting skills.</li></ul><br> </div>

Gateworx is seeking to recruit a data science account manager. We are looking for a candidate who has apassion for data science and AI. The chosen candidate needs to have a commercial mindset, excellentinterpersonal skills, a customer-focused attitude, a high level of ownership and accountability, and awillingness to learn and grow in a fast-changing technology market. <br>Key Responsibilities Identify and develop new business opportunities. Manage the full sales cycle from prospecting to closing deals. Present data science &amp; AI-based solutions to potential customers and demonstrate their business value. Build and maintain strong relationships with B2C customers. Conduct product demonstrations and support proof-of-value (POV) activities as needed. Negotiate commercial terms and close sales opportunities. Collaborate with technical and product teams to ensure customer requirements are addressed. Maintain an accurate sales pipeline and provide regular activity and opportunity reports. Stay up to date with data science and AI market trends, competitors, and emerging technologies.chieve assigned sales targets and business objectives.<br>Education Bachelor's degree in Data Science, Computer Science, Business Informatics, Information Systems, or a related field from a reputable university. Experience2–4 years of experience in Account Management, Sales, or Business Development. Experience selling software, Saa S, AI, or technology solutions. Proven experience managing the complete sales process. Experience with CRM tools. Skills Strong communication, presentation, and negotiation skills. Ability to build relationships with customers and understand business needs. Passion for emerging technologies, especially data science and AI. Self-motivated with a strong desire to achieve targets. Ability to learn new technologies. Reporting The Data Science Account Manager will report to the Product Manager and will be responsible for:Daily and weekly sales activity reports. Opportunity pipeline management. Customer meeting updates. Sales forecasting. Achievement against assigned KPIs and targets.

Company Description<br>ETISAL International Group is a leading business process outsourcing (BPO) company operating in the Middle and Far East. With extensive expertise, ETISAL focuses on providing high-value, customized, and innovative solutions tailored to meet the unique needs of each client. The company emphasizes global coverage, cultural understanding, and applying industry best practices to enhance client services. By leveraging state-of-the-art technologies and prioritizing customer satisfaction, ETISAL helps businesses focus on their core operations while exceeding their clients’ expectations. The organization's commitment to transparency, flexibility, integrity, and quality ensures a superior partnership with its clients. Role Description<br>This is a full-time on-site role for a Technical Customer Support Agent with a required English proficiency level of C1. The position is based in Qesm El Maadi. Responsibilities include addressing customer inquiries, resolving technical issues, ensuring high levels of customer satisfaction, troubleshooting technical challenges, and maintaining clear communication with clients to provide exceptional customer service. Qualifications<br>Strong skills in Customer Support, Customer Service, and Customer Satisfaction Effective Communication skills to support clear interactions with clients Proficiency in Troubleshooting technical issues and providing timely resolutions Ability to manage time effectively and prioritize tasks Proven experience in a similar customer support role is a plus Proficient in English Tech-savvy with a good understanding of general technical concepts Problem-solving mindset with a proactive approach to improving the customer experience University Degree (Technical Colleges preferred: CS, Engineering,)

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Envision Employment Solutions is currently looking for an IT &amp; Workplace Operations Manager for one of our partners, a leading Digital Bank!<br> Job Summary The IT &amp; Workplace Operations Manager owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff.<br> This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.<br> Responsibilities Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.<br> Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).<br> Manage collaboration tools and platforms (e.<br>g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.<br> Support software releases and operational activities through issue resolution and management of environment access.<br> Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.<br> Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.<br> Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.<br> Manage relationships with IT support vendors and workplace technology providers.<br> Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.<br> Bachelor's degree in Computer Science, Information Technology, or a related field.<br> Minimum of 7 years of experience in IT service desk, end-user support, or workplace operations management, ideally within banking or financial services.<br> Strong understanding of ITIL service management practices (incident, request, and problem management).<br> Experience with identity and access management (IAM) tools and endpoint management platforms (e.<br>g., Intune, SCCM, or similar).<br> Familiarity with collaboration and productivity platforms (Microsoft 365, Teams, or similar).<br> Experience managing service desk teams and SLAs.<br> Strong customer service orientation and communication skills.<br> Understanding of IT security best practices relevant to endpoint and identity management.<br></span> </div>

EYouth is looking for IT Team Leader to Lead the company's IT operations, infrastructure, Microsoft 365 environment,cybersecurity, and networking while ensuring reliable day-to-day IT support andcontinuous improvement. Key Responsibilities• Lead and supervise the IT Specialist and review completed work.• Manage Fortinet firewalls, VPNs, SD-WAN, routing, switching, VLANs, Wi-Fi, andnetwork security.• Administer Microsoft 365 (Exchange Online, Entra ID, Teams, Share Point, One Drive,Intune preferred, Security & Compliance).• Manage Windows Server, Active Directory, DNS, DHCP, endpoint management,backups, patching, and disaster recovery.• Monitor infrastructure performance and ensure business continuity.• Define IT standards, documentation, and SOPs.• Handle escalated technical issues and vendor management.• Lead IT infrastructure and automation projects.• Implement cybersecurity best practices and monitor security incidents.• Prepare weekly status reports, risks, and improvement plans. Requirements• Bachelor's degree in Computer Science, Information Technology, or related field.• 4–6 years of experience in IT Infrastructure / System Administration.• Strong hands-on experience with Fortinet solutions.• Expert knowledge of Microsoft 365 Administration.• Strong networking knowledge (TCP/IP, Routing, Switching, VLANs, VPN, Wi-Fi).• Experience with Windows Server and Active Directory.• Experience with virtualization (Hyper-V or VMware) is preferred.• Knowledge of cybersecurity and backup solutions.• Excellent troubleshooting, documentation, and communication skills.• Previous experience mentoring or leading junior IT staff is preferred. Preferred Certifications Fortinet NSE/FCPMicrosoft Certified (MS-102, AZ-104 or equivalent) ITIL Foundation CCNA (preferred).<br>Apply now using the above application or send your CV to Nourhan. Elbaz@eyouthlearning.com

Company Description Tabby | تابي is a leading financial technology company empowering millions of people across the Middle East to better manage their spending and maximize the value of their money. More than 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, use Tabby’s flexible payment solutions to drive growth and build customer loyalty online and in-store. Headquartered in Riyadh, Tabby operates in Saudi Arabia, the UAE, and Kuwait, and continues to expand its regional footprint. The company’s recent secondary share sale resulted in an implied valuation of $4.5 billion, reflecting strong market confidence and rapid growth. Tabby offers a dynamic environment for talent interested in innovative, customer-centric financial technology.<br>Role Description This is a full-time, on-site English Customer Support Representative role based in Cairo for graduates with B2–C1 English proficiency. The role involves responding to customer inquiries across various channels, resolving account and payment-related issues, and guiding users through Tabby’s products and services. The representative will investigate customer concerns, collaborate with technical teams to address support tickets, and follow up to ensure timely resolution and high customer satisfaction. Daily tasks include documenting interactions in internal systems, analyzing recurring issues, and suggesting improvements to processes and knowledge bases. The role requires consistent adherence to quality and compliance standards while maintaining a professional, clear, and empathetic communication style.<br>Qualifications<br> <br>Strong Customer Support and Customer Satisfaction skills, with a focus on handling inquiries and resolving issues in a professional, customer-centric manner. Technical Support capabilities, including understanding fintech products, troubleshooting basic technical problems, and escalating complex cases appropriately. Analytical Skills to interpret customer feedback, identify patterns in issues, and contribute to process and service improvements. Excellent Communication skills in English (B2–C1 level), both written and verbal, with clear, concise, and empathetic customer interaction. Bachelor’s degree (or equivalent) in a relevant field such as Business, Communication, Languages, IT, or a related discipline. Ability to work on-site in Cairo, manage time effectively in a high-volume environment, and collaborate with cross-functional teams. Previous experience in customer support, call centers, or fintech/financial services is an advantage. Comfort with using CRM tools, ticketing systems, and standard office software; willingness to learn new platforms and procedures.