CS Cart Jobs in Egypt

Company Description Tabby | تابي is a leading financial technology company empowering millions of people across the Middle East to better manage their spending and maximize the value of their money. More than 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, use Tabby’s flexible payment solutions to drive growth and build customer loyalty online and in-store. Headquartered in Riyadh, Tabby operates in Saudi Arabia, the UAE, and Kuwait, and continues to expand its regional footprint. The company’s recent secondary share sale resulted in an implied valuation of $4.5 billion, reflecting strong market confidence and rapid growth. Tabby offers a dynamic environment for talent interested in innovative, customer-centric financial technology.<br>Role Description This is a full-time, on-site English Customer Support Representative role based in Cairo for graduates with B2–C1 English proficiency. The role involves responding to customer inquiries across various channels, resolving account and payment-related issues, and guiding users through Tabby’s products and services. The representative will investigate customer concerns, collaborate with technical teams to address support tickets, and follow up to ensure timely resolution and high customer satisfaction. Daily tasks include documenting interactions in internal systems, analyzing recurring issues, and suggesting improvements to processes and knowledge bases. The role requires consistent adherence to quality and compliance standards while maintaining a professional, clear, and empathetic communication style.<br>Qualifications<br> <br>Strong Customer Support and Customer Satisfaction skills, with a focus on handling inquiries and resolving issues in a professional, customer-centric manner. Technical Support capabilities, including understanding fintech products, troubleshooting basic technical problems, and escalating complex cases appropriately. Analytical Skills to interpret customer feedback, identify patterns in issues, and contribute to process and service improvements. Excellent Communication skills in English (B2–C1 level), both written and verbal, with clear, concise, and empathetic customer interaction. Bachelor’s degree (or equivalent) in a relevant field such as Business, Communication, Languages, IT, or a related discipline. Ability to work on-site in Cairo, manage time effectively in a high-volume environment, and collaborate with cross-functional teams. Previous experience in customer support, call centers, or fintech/financial services is an advantage. Comfort with using CRM tools, ticketing systems, and standard office software; willingness to learn new platforms and procedures.

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEEnsuring that the organization adheres to information security laws, regulations, and industry standards Including ISO27001 & PCI-DSS compliance & certifications.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor's degree in information technology, computer science, or a related field<br>-Certifications:- ISO27001 LA or ISO 27001 LI- PCI- GRCP- GRCA<br>- 5-7+ years of experience in Information technology (IT) and Information security- Experience in ISO & PCI compliance and surveillance.- CBE CSF<br>Job Duties & Responsibilities <br>Collaborate with internal teams and provide guidance and support to address security gaps or non-compliance issues in a timely manner<br>Coordinate and facilitate internal and external audits to evaluate the effectiveness of information security controls and ensure compliance with internal policies and external regulations by preparing relevant documentation and evidence to support the audit process and facilitating interviews, data collection, and analysis during the audit, and coordinating follow-up actions to address audit findings.<br>Prepare reports on information security compliance status and progress to ensure transparency and accountability to be presented to management and relevant committees with the necessary information to make informed decisions and prioritize actions.<br>Assuring compliance to security best practices, standards (ISO27001:2013 and PCI-DSS 3.1) and regulatory (CBE CSF) to mitigate risks, protect sensitive information, and maintain customer trust.<br>Ability to lead and manage cross-functional teams and projects to successfully execute information security compliance projects and meet compliance requirements by clearly define project objectives, scope, and deliverables in addition to monitor project progress, identify and address any obstacles or challenges, and provide guidance and support as needed.<br>In-depth understanding of information security regulations and relevant industry standards ISO27001 & PCI-DSS<br>Conducting regular assessments, audits, and gap analyses including third-party audits to identify areas of non-compliance in addition to Developing and implementing remediation plans, monitor compliance, and provide guidance to stakeholders to meet security standards and regulatory requirements.<br>Stay up to date with evolving compliance requirements and industry best practices by proactively reaching out to regulatory bodies, auditors, and external stakeholders

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEEnsuring that the organization adheres to information security laws, regulations, and industry standards Including ISO27001 & PCI-DSS compliance & certifications.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor's degree in information technology, computer science, or a related field<br>-Certifications:- ISO27001 LA or ISO 27001 LI- PCI- GRCP- GRCA<br>- 5-7+ years of experience in Information technology (IT) and Information security- Experience in ISO & PCI compliance and surveillance.- CBE CSF<br>Job Duties & Responsibilities <br>Collaborate with internal teams and provide guidance and support to address security gaps or non-compliance issues in a timely manner<br>Coordinate and facilitate internal and external audits to evaluate the effectiveness of information security controls and ensure compliance with internal policies and external regulations by preparing relevant documentation and evidence to support the audit process and facilitating interviews, data collection, and analysis during the audit, and coordinating follow-up actions to address audit findings.<br>Prepare reports on information security compliance status and progress to ensure transparency and accountability to be presented to management and relevant committees with the necessary information to make informed decisions and prioritize actions.<br>Assuring compliance to security best practices, standards (ISO27001:2013 and PCI-DSS 3.1) and regulatory (CBE CSF) to mitigate risks, protect sensitive information, and maintain customer trust.<br>Ability to lead and manage cross-functional teams and projects to successfully execute information security compliance projects and meet compliance requirements by clearly define project objectives, scope, and deliverables in addition to monitor project progress, identify and address any obstacles or challenges, and provide guidance and support as needed.<br>In-depth understanding of information security regulations and relevant industry standards ISO27001 & PCI-DSS<br>Conducting regular assessments, audits, and gap analyses including third-party audits to identify areas of non-compliance in addition to Developing and implementing remediation plans, monitor compliance, and provide guidance to stakeholders to meet security standards and regulatory requirements.<br>Stay up to date with evolving compliance requirements and industry best practices by proactively reaching out to regulatory bodies, auditors, and external stakeholders

Role: Sr. Technical Support Engineer (Exp. 5 to 10yr) Location: Egypt Cairo Notice Period: Immediate to 30 Days JD: Provide technical point of contact for customers’ incidents.-Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.-Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.-Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.-Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.-Perform and own technical management escalations in line with company procedure and case excellence policy.-Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative. About you-Excellent customer service skills-Interpersonal and communication skills.-Time management.-Ability to work under pressure and deal with multiple tasks.-Problem solving skills.-Language skills. Educational background:-Bachelor of Science in Communications/Computer Engineering.-Cisco certificate (CCNA) / (CCNP). (+)

Summary : IT Project Manager is responsible for leading the strategic planning, solution design, and delivery of IT greenfield and large-scale infrastructure projects across the organization. The role focuses on infrastructure including triple play, security, cloud, and operational readiness, ensuring that newly built IT environments are scalable, secure, compliant, and seamlessly transitioned to IT operations for ongoing support. The position plays a critical role in translating business requirements into robust technical solutions and ensuring successful project execution end to end.<br>Key Responsibilities: • Lead the end-to-end delivery of IT greenfield projects across infrastructure, including triple play, security, cloud, and data center domains, from initiation through handover to operations. • Translate business and operational requirements into end-to-end IT solution designs, ensuring scalability, security, cost efficiency, and compliance with industry standards. • Develop and manage detailed project plans, timelines, budgets, resource allocations, and risk mitigation strategies to ensure on-time, within-budget delivery. • Oversee solution architecture and technical design for networks, cloud platforms, virtualization, security systems, data centers, and related infrastructure components. • Coordinate cross-functional teams, including infrastructure, security, operations, and external vendors, to ensure seamless execution and integration of IT solutions. • Embed security controls, compliance requirements, and risk management practices into all project designs and implementations, in alignment with organizational policies and regulatory standards. • Manage vendor selection, contracts, performance, and deliverables for project-related services, ensuring adherence to SLAs and quality standards. • Ensure the effective transition and handover of completed projects to IT operations, including documentation, operational readiness, monitoring frameworks, and knowledge transfer sessions. • Establish and enforce project governance, reporting standards, and methodologies, providing regular status updates, dashboards, and executive reports to the CIO and senior stakeholders. • Drive continuous improvement in project delivery practices, tools, and methodologies to enhance efficiency, quality, and operational readiness. Education• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • Professional certifications such as PMP, PRINCE2, and ITIL are strongly preferred. Previous Experience• 10–15 years of progressive experience in IT project management, with strong exposure to greenfield, infrastructure, or large-scale transformation projects. • Proven experience in solution design and delivery across infrastructure, security, and cloud environments. Special Requirements• Strong expertise in IT project management methodologies and governance frameworks. • Solid technical understanding of infrastructure, including triple play, security, cloud, and enterprise IT environments. • Excellent leadership, stakeholder management, and vendor coordination skills. • Strong budgeting, cost control, and risk management capabilities. • Strategic mindset with a strong focus on delivery, quality, and operational readiness.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Pioneer Industrial Company in Alexandria Egypt is looking for a Senior IT Specialist with Minimum 7 years Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly.</p><p>Core Responsibilities</p><ul><li>Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture .</li><li>ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company s department</li><li>Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams.</li><li>Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</li></ul><p>Technical Requirements</p><ul><li>Category: Requirement</li><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li></ul><p>Leadership Profile</p><ul><li>The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p>What We Offer</p><ul><li>A high-authority role at the Digital Transformation system Department</li><li>Competitive salary and benefits package.</li><li>A professional, respectful environment where your "Senior" status is reflected in both your responsibilities and your professional identity.</li><li>Availability to Growth and depends on your initiation and Quality of work and Attitude.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li>7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li>Systems: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li><li>Leadership Profile: The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li>Communication: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li>Professional Presence: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p></p></section>

Job Summary The IT Project Manager is responsible for planning, coordinating, and managing end-to-end IT projects and application releases across multiple systems and stakeholders. This role ensures successful delivery of digital and telecom solutions within scope, timeline, quality, and budget requirements. The IT Project Manager collaborates with business, development, operations, and vendor teams to manage project execution, release activities, integrations, risks, and change processes while ensuring alignment with organizational objectives and governance standards. Key Responsibilities Manage end-to-end IT projects and application release activities. Coordinate business, development, operations, infrastructure, and vendor teams. Monitor project scope, timeline, budget, risks, and deliverables. Manage multi-system integrations and deployment activities. Ensure compliance with project governance, change management, and release processes. Track project progress and provide status reporting to stakeholders and management. Support Agile, Waterfall, or Hybrid delivery methodologies as required. Identify and mitigate project risks, issues, and dependencies. Ensure successful execution of testing, deployment, and production readiness activities. Qualifications Bachelor’s degree in computer science, IT, Engineering, or related field. Minimum 5 years’ experience in IT project management, preferably in digital/telecom environments. Proven experience managing end-to-end application releases and multi-system integrations. Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid). Familiarity with release management, CI/CD pipelines, and change control processes. Solid understanding of system architecture, databases, APIs, and digital applications. Excellent stakeholder management, communication, and coordination skills. Strong analytical, problem-solving, and decision-making capabilities. Ability to manage multiple parallel releases and work under high-pressure conditions.<br>Preferred Certifications:PMP, PRINCE2, or equivalent. Agile/Scrum (CSM, PMI-ACP). ITIL (foundation or higher).

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.<br><br>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.<br><br>Job Description<br><br>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware v Sphere), network equipment, and end-user devices to ensure reliable operations.<br><br>Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs.<br><br>Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity.<br><br>Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity.<br><br>Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations.<br><br>Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes.<br><br>Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.<br><br>Qualifications<br><br>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology.+3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware v Sphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.<br><br>Additional Information<br><br>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br><br>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. <br><br>LEONI Wiring Systems Egypt S. A. E.

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.</p><p data-path-to-node="7"><br></p><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.</p></li><li><p data-path-to-node="9,1,0">Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.</p></li><li><p data-path-to-node="9,2,0">Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.</p></li><li><p data-path-to-node="9,3,0">Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.</p></li><li><p data-path-to-node="9,4,0">Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.</p></li><li><p data-path-to-node="9,5,0">Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.</p></li><li><p data-path-to-node="9,6,0">Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.</p></li><li><p data-path-to-node="9,7,0">Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.</p></li><li><p data-path-to-node="9,8,0">Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.</p></li><li><p data-path-to-node="9,9,0">Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.</p></li></ul><div><br></div><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.</p></li><li><p data-path-to-node="11,1,0">Project Management Professional (PMP) or PRINCE2 certification is highly desired.</p></li><li><p data-path-to-node="11,2,0">ITIL certification is considered a strong asset for service delivery alignment.</p></li><li><p data-path-to-node="11,3,0">6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.</p></li><li><p data-path-to-node="11,4,0">2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.</p></li><li><p data-path-to-node="11,5,0">Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.</p></li><li><p data-path-to-node="11,6,0">Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).</p></li><li><p data-path-to-node="11,7,0">Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.</p></li><li><p data-path-to-node="11,8,0">Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.</p></li><li><p data-path-to-node="11,9,0">Full professional proficiency in written and spoken English and Arabic.</p></li></ul><div><br></div><p data-path-to-node="12"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="13">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</p><p data-path-to-node="13">✨ We ????????????????</p><p data-path-to-node="13">✨ We ???????????????? ????????????????????????????????</p></div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Role summary As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites. The following experience is relevant to us IT Support &amp; Troubleshooting: Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate High Priority Incidents / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the tMart IT Operations team. Network Administration: Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of email accounts, and cloud services. Monitor and advanced troubleshooting for internet connectivity, VPN issues, and network performance. New Site Deployments &amp; IT Infrastructure Maintenance: Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. A valid driving license is required to visit the locations. CCTV &amp; Security Systems Support: Configure, maintain, and troubleshoot CCTV systems, ensuring operational continuity and compliance with security requirements. Ensure proper storage and retrieval of video recordings in line with company guidelines. Documentation &amp; Process Improvement: Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations. Cross-Team Collaboration &amp; Stakeholder Engagement: Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices. Skills Required Advanced knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).</li><li>4+ years of experience in IT support, network administration, or systems administration.</li><li>Relevant IT certifications (e.g., CCNA, Fortinet NSE, CompTIA Network+) are highly desirable.</li><li>Proficiency in troubleshooting Windows systems, network devices, security tools and basic knowledge in Linux systems.</li><li>ITIL Foundation Certified (V3 / V4) - Preferred</li></ul><p></p></section>

EELAF is hiring a hands-on and reliable IT Systems & Applications Administrator – Odoo & Infrastructure to manage the company’s IT environment, business applications, user access, cybersecurity controls, and Odoo system administration. The role is responsible for ensuring the availability, security, and smooth operation of EELAF’s offices, showroom, warehouse, and business teams. This includes IT infrastructure, Microsoft 365, network connectivity, devices, servers, cybersecurity, backup, ERP/CRM systems, and coordination of Odoo customizations with external developers. The successful candidate must be practical, highly organized, and able to manage both day-to-day IT issues and system-improvement projects across different departments. Key Responsibilities IT Infrastructure and User Environment Manage and maintain computers, laptops, printers, scanners, mobile devices, meeting-room equipment, and other company IT assets. Support Windows devices, software installation, user profiles, endpoint performance, patching, antivirus, and troubleshooting. Manage user onboarding, offboarding, email setup, system access, permissions, devices, and IT asset handover. Maintain accurate IT asset registers, software licenses, warranty records, vendor contacts, and maintenance schedules. Provide timely technical support to office, showroom, warehouse, sales, finance, logistics, and management teams. Microsoft 365 and Identity Management Administer Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Outlook, Teams, One Drive, Share Point, user accounts, groups, permissions, and access policies. Manage email accounts, shared mailboxes, distribution lists, mail permissions, and user access requirements. Apply password policies, multi-factor authentication, access controls, and security best practices. Support Microsoft 365 troubleshooting, account recovery, access issues, and collaboration tools. Network, Security, and Connectivity Manage and support LAN, Wi-Fi, switches, routers, firewalls, VPN connections, internet links, and ISP coordination. Troubleshoot network, connectivity, printing, Wi-Fi, remote-access, and site-to-site communication issues. Maintain network documentation, IP plans, device configurations, rack layouts, and connectivity records. Support firewall rules, VPN access, network segmentation, and security controls. Monitor network performance and identify recurring infrastructure issues before they affect business operations. Servers, Backup, and Cybersecurity Support Windows Server environments, Active Directory, Group Policy, shared folders, file permissions, and user access control. Maintain endpoint protection, antivirus, patch management, backup monitoring, and recovery readiness. Monitor backup status for critical business systems and ensure recovery procedures are documented and tested. Support disaster-recovery planning and business-continuity requirements. Apply cybersecurity policies and provide basic user awareness regarding phishing, password security, access control, and safe device usage. Odoo Administration and Business Applications Administer Odoo users, access rights, security groups, approvals, workflows, and system configurations. Support users across Odoo modules such as CRM, Sales, Inventory, Warehouse, POS, Documents, HR, Marketing, and related business workflows. Investigate Odoo issues and determine whether they are caused by user error, configuration, access rights, process gaps, data issues, or customization requirements. Coordinate with internal departments to understand operational needs and document clear system requirements. Prepare change requests, process maps, test scenarios, and acceptance criteria for Odoo customizations. Manage Odoo customization requests with external developers from requirement definition through testing, user acceptance, deployment, and post-deployment follow-up. Review developer deliverables, validate that requested functionality matches business requirements, and ensure changes do not negatively affect existing workflows. Maintain a structured log of Odoo issues, enhancements, priorities, release notes, and pending development tasks. Support Odoo data quality, reporting reliability, user adoption, and process compliance. Coordinate upgrades, testing, user communication, and controlled deployment of new Odoo features or customizations. Ensure no system changes are moved to production without testing, approvals, documentation, and user validation. Internal ELV and Security Systems Support internal CCTV, access control, attendance, networking, and low-current systems across EELAF locations. Coordinate with external vendors for installation, maintenance, troubleshooting, and upgrades when required. Maintain basic documentation for cameras, access-control devices, attendance systems, network-connected security equipment, and related assets. Vendors, Documentation, and Improvement Coordinate with IT vendors, internet providers, hardware suppliers, software providers, Odoo developers, and security-system contractors. Evaluate vendor proposals, follow up on service levels, and ensure issues are resolved within agreed timelines. Maintain IT policies, network diagrams, access records, asset registers, backup logs, issue logs, and system documentation. Identify recurring technology issues and recommend practical improvements to systems, security, business continuity, and employee productivity. Requirements Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Communications Engineering, or a related field. Minimum 5–8 years of experience in IT systems administration, infrastructure support, corporate IT operations, or business applications support. Minimum 2 years of practical experience with Odoo administration, ERP support, Odoo customization coordination, or Odoo functional implementation. Strong practical knowledge of Microsoft 365, Microsoft Entra ID, Exchange Online, Outlook, Teams, One Drive, Share Point, user access, and security permissions. Strong knowledge of Windows operating systems, Windows Server, Active Directory, Group Policy, endpoint security, antivirus, backup, and recovery procedures. Good practical knowledge of networking, switches, routers, firewalls, Wi-Fi, VPN, internet connectivity, and troubleshooting. Good understanding of cybersecurity controls, password policies, MFA, access management, backup practices, and endpoint protection. Strong knowledge of Odoo user roles, access rights, workflows, modules, issue handling, testing, and customization follow-up. Ability to gather requirements from business users and translate them into clear tasks for Odoo developers. Ability to test customizations, conduct user acceptance testing, document issues, and control deployment to production. Working knowledge of CCTV, access control, attendance systems, and network-connected ELV systems is required. Experience supporting multi-location offices, warehouses, showrooms, or distribution businesses is strongly preferred. Strong documentation, vendor-management, troubleshooting, prioritization, and communication skills. Good command of written and spoken English. Microsoft, Cisco, Fortinet, Microsoft 365, Odoo, or cybersecurity certifications are an advantage.

IT Security Manager Experience in healthcare industry. The IT Security Manager is responsible for the day‑to‑day operation and execution of the healthcare organization’s security function, covering cyber, physical, and operational security domains. The role ensures that security technologies are effectively operated, security scenarios are actively monitored and managed, and security incidents are detected, analyzed, and resolved in collaboration with IT and clinical teams. The Security Manager leads the security team’s daily activities and acts as the operational arm of the security pillar under the direction of the Security Director.. Security Operations Execution Execute the organization’s security strategy and policies as defined by the Security Director. Manage daily security operations across IT systems, clinical platforms, infrastructure, and facilities. Ensure continuous monitoring of security events, alerts, and risks. Maintain operational readiness for security incidents affecting patient care, data, or facilities. 2. Security Technologies & Equipment Management Manage, operate, and oversee security technologies and equipment, including:Cybersecurity Technologies Firewalls and network security appliances IDS / IPS systems Endpoint protection and EDR solutions SIEM and log monitoring platforms Email and web security solutions Identity and Access Management (IAM), including AD-based access controls Vulnerability assessment and patch management tools Physical & Facility Security Systems CCTV and video surveillance platforms Access control systems (card based, biometric, secure zones) Security systems protecting data centers and critical technical areas 3. Security Scenarios & Incident Response Define, document, and operationalize security scenarios, including:Cyberattacks and malware outbreaks Ransomware and phishing incidents Unauthorized access to HIS, PACS, ERP, or clinical systems Data leakage or privacy breaches Physical security incidents impacting IT or clinical assets Lead incident detection, containment, investigation, and recovery activities. Coordinate with the Security Director during high severity or organization wide incidents. 4. Team Leadership & Daily Management Lead and manage the security team’s day to day activities, including monitoring, analysis, and response. Assign tasks, shifts, and on call coverage to ensure continuous security operations. Review alerts, incidents, and investigations for quality and completeness. Coach and develop team members on security tools, procedures, and threat response techniques. 5. Collaboration with IT & Operations Work closely with:Applications teams to secure HIS, PACS, Oracle Fusion, and custom solutions Infrastructure teams to secure networks, servers, cloud platforms, and data centers Hospital and clinical operations to ensure security controls do not disrupt patient care Provide security input into system changes, implementations, and upgrades. 6. Risk, Compliance & Reporting Identify and report security risks, vulnerabilities, and incident trends to the Security Director. Support audits, assessments, and regulatory reviews by preparing security evidence and reports. Ensure security controls are operating effectively and consistently across the organization. Technical Strong hands‑on experience with cybersecurity and physical security systems. Understanding of healthcare IT environments, clinical systems, and sensitive data protection. Experience operating monitoring, alerting, and incident response processes. Leadership & Behavioral Proven ability to lead operational teams in a 24/7 or high‑availability environment. Strong incident management and decision‑making skills under pressure. Clear and disciplined communication with security leadership and IT peers.<br><br><br>education requirements<br>Bachelor’s degree in Information Security, Computer Science, or related field.7–10+ years of experience in IT or security operations, preferably in healthcare or regulated environments. Demonstrated experience managing security tools, incidents, and operational teams.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced IT Manager to oversee IT operations, ensure service excellence, and maintain the stability of business-critical systems.<br> The ideal candidate will have strong expertise in IT operations, incident management, Root Cause Analysis (RCA), CRM systems, SLA management, and on-site technical support.<br> This role requires excellent problem-solving skills, leadership abilities, and a customer-focused mindset to ensure seamless IT service delivery.<br> Key Responsibilities Manage day-to-day IT operations and ensure high availability of IT services.<br> Lead incident management activities, ensuring timely resolution of critical issues.<br> Conduct Root Cause Analysis (RCA) for recurring incidents and implement preventive actions.<br> Monitor and maintain Service Level Agreements (SLAs), ensuring compliance with agreed service targets.<br> Administer, support, and optimize CRM systems to meet business requirements.<br> Provide and oversee on-site technical support for hardware, software, network, and end-user issues.<br> Coordinate with internal teams and external vendors for issue resolution and service delivery.<br> Monitor system performance and implement continuous improvements to enhance operational efficiency.<br> Develop and maintain IT policies, procedures, and documentation.<br> Manage IT assets, licenses, and infrastructure.<br> Prepare operational reports, incident summaries, SLA performance reports, and management dashboards.<br> Lead, mentor, and support IT support teams to ensure high-quality service delivery.<br> Ensure compliance with organizational security standards and IT best practices.<br> Required Skills Strong knowledge of IT Operations Management.<br> Hands-on experience in Incident Management and Problem Management.<br> Expertise in conducting Root Cause Analysis (RCA).<br> Experience working with CRM platforms (e.<br>g., Salesforce, Microsoft Dynamics, Zoho CRM, or similar).<br> Strong understanding of SLA monitoring and service delivery metrics.<br> Experience providing on-site IT support in enterprise environments.<br> Knowledge of ITIL framework and IT Service Management (ITSM) best practices.<br> Familiarity with Windows Server, Active Directory, Microsoft 365, networking, and system administration.<br> Excellent analytical, troubleshooting, and decision-making skills.<br> Strong communication and stakeholder management abilities.<br> Ability to prioritize multiple tasks in a fast-paced environment.<br> Bachelor's degree in Information Technology, Computer Science, or a related field.<br> 4–6 years of experience in IT Operations or IT Infrastructure, with experience in a leadership or supervisory role.<br> ITIL Foundation certification is preferred.<br> Microsoft, Cisco, or other relevant technical certifications are a plus.<br></span> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking an experienced ServiceNow Project Manager to lead the successful delivery of ServiceNow team implementation, enhancement, and transformation projects. The ideal candidate will be responsible for managing project scope, timelines, budgets, resources, and stakeholder communications while ensuring alignment with business objectives and ServiceNow best practices. The ServiceNow Project Manager will collaborate with cross-functional teams, including business stakeholders, architects, developers, consultants, and vendors, to deliver high-quality solutions across the ServiceNow platform. Key Responsibilities Lead end-to-end delivery of ServiceNow projects, including planning, execution, monitoring, and closure. Manage project scope, schedules, budgets, risks, dependencies, and resource allocation. Coordinate with business stakeholders to gather requirements and define project objectives. Facilitate workshops, project meetings, steering committee sessions, and status reporting. Ensure successful implementation of ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC, or other platform capabilities. Work closely with ServiceNow architects and technical teams to ensure solution alignment with business requirements. Monitor project progress and proactively address risks, issues, and change requests. Ensure adherence to project governance, quality standards, and organizational processes. Manage third-party vendors, implementation partners, and external stakeholders. Drive user adoption, training, change management, and transition to support teams. Prepare executive-level reports, dashboards, and project documentation. Support continuous improvement initiatives and ServiceNow roadmap planning.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.</li><li>5+ years of project management experience delivering enterprise IT projects.</li><li>2+ years of experience managing ServiceNow implementation or enhancement projects.</li><li>Strong understanding of ServiceNow platform capabilities and modules.</li><li>Experience with Agile, Scrum, Waterfall, or hybrid delivery methodologies.</li><li>Proven ability to manage multiple stakeholders and cross-functional teams.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Experience managing project budgets, timelines, and vendor relationships.</li><li>ServiceNow Certified System Administrator (CSA).</li><li>ServiceNow Certified Implementation Specialist (CIS) in one or more modules.</li><li>PMP, Agile, Scrum Master, or equivalent project management certification.</li><li>Experience in digital transformation, IT service management, or enterprise platform modernization initiatives.</li><li>Experience working in large enterprise or government environments.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>A Pioneer Industrial Company in Alexandria Egypt is looking for a Senior IT Specialist with Minimum 7 years Experience working at high-capacity companies who goes beyond traditional help-desk management. Maintain all facilities related to Technology support (Software &amp; Hardware). The candidate MUST be Collaborative and Supportive for his Colleagues, dedicating his time to serve and keep the workplace maintained properly. Core Responsibilities Cybersecurity &amp; Resilience: Implement a Zero-Trust Architecture . ERP &amp; OT Integration: Oversee the optimization of our ERP (SAP Specifically) to ensure it talks directly to all company s department Infrastructure Scalability: Manage the transition to Hybrid Cloud/Edge Computing, enabling AI-driven predictive maintenance for our teams. Strategic Vendor Management: Negotiate and manage the hardware vendors, and software providers to ensure 99.9% system availability.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li><b>Education</b>: Bachelor s degree in Computer Science, IT, or related Engineering or Relative Experience</li><li><b>Experience</b>: 7+ years in IT, with at least 3 years in a manufacturing or heavy industrial environment.</li><li><b>Systems</b>: Deep knowledge of Firewall management, SD-WAN, and SQL Database administration.</li><li><b>Leadership Profile</b>: The "Manager" Mindset: We need a leader who prioritizes team requirements and strategic planning over individual troubleshooting.</li><li><b>Communication</b>: Ability to translate complex digital risks into clear business impacts for the executive leadership team.</li><li><b>Professional Presence</b>: We value high-level professional standards. We expect a candidate who leads with authority and maintains formal communication protocols.</li></ul><p></p></section>

<p>Jadeer is hiring on behalf of one of our esteemed clients a leading company specializing in security solutions and products, located in 10th of Ramadan City. About the Role The Head of IT will be responsible for leading the organization s overall technology function, ensuring the stability, security, and scalability of all IT systems and operations. This role is critical in aligning technology with business objectives, driving digital transformation, and delivering reliable IT services that support sustainable business growth. Key Responsibilities IT Strategy &amp; Leadership Develop and implement the company s IT strategy in alignment with overall business goals. Act as a strategic partner to senior leadership on all technology-related matters. Lead the IT function and ensure technology initiatives support operational and commercial priorities. Build and manage a high-performing IT team, fostering accountability, collaboration, and continuous improvement. Infrastructure &amp; Systems Management Oversee the organization s IT infrastructure, including networks, servers, hardware, and software systems. Ensure the availability, reliability, and performance of all IT systems and services. Manage enterprise applications and ensure smooth system integration across departments. Oversee the implementation, maintenance, and enhancement of ERP and other business-critical systems. Cybersecurity &amp; Risk Management Develop and enforce IT security policies, procedures, and controls. Ensure strong cybersecurity practices to protect company systems, networks, and data. Monitor and mitigate IT risks, vulnerabilities, and potential threats. Lead disaster recovery planning and business continuity measures related to IT operations. Ensure compliance with relevant legal, regulatory, and data protection requirements. Digital Transformation &amp; Innovation Identify opportunities to improve efficiency and productivity through technology and automation. Lead digital transformation initiatives across the business. Evaluate and implement new technologies that enhance business performance and support growth. Promote a culture of innovation and continuous development within the IT function. Operations, Budgeting &amp; Vendor Management Oversee day-to-day IT operations and service delivery to ensure business continuity. Establish IT policies, governance frameworks, and service standards. Prepare and manage the IT budget, ensuring cost-effectiveness and value-driven investments. Manage relationships with external vendors, service providers, and technology partners. Monitor IT performance through KPIs, reporting, and service metrics. Cross-Functional Collaboration Partner with internal departments to understand business needs and deliver effective technology solutions. Support operational excellence through system improvements and process optimization. Collaborate with Finance, HR, Operations, and Commercial teams on business and technology initiatives. Qualifications &amp; Experience Bachelor s degree in Information Technology, Computer Science, Engineering , or a related field. MBA or relevant postgraduate qualification is a plus. Minimum 10 years of experience in IT , with at least 5 years in a senior leadership role . Proven experience leading IT operations, infrastructure, systems, and digital transformation initiatives. Strong background in managing ERP systems and enterprise applications. Experience in industrial, manufacturing, or product-based environments is a strong advantage. What Success Looks Like in This Role Stable, secure, and efficient IT systems that support daily operations and long-term growth. Successful delivery of technology projects and digital transformation initiatives. Strong cybersecurity posture and reduced operational risk. Effective alignment between IT strategy and business objectives. Improved operational efficiency through system optimization and automation. A high-performing IT team with a strong service and innovation mindset. What You ll Gain Opportunity to lead the IT function within a reputable and growing industrial organization. A strategic leadership role with direct business impact. Exposure to transformation, innovation, and large-scale system improvements. A dynamic environment focused on operational excellence and sustainable growth. Apply Now If you re a strategic IT leader with a passion for innovation, infrastructure, and business-enabling technology, this is your opportunity to make a lasting impact. Lead Technology. Drive Transformation. Apply Now!</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Information Technology, Computer Science, Engineering , or a related field. MBA or relevant postgraduate qualification is a plus. Minimum 10 years of experience in IT , with at least 5 years in a senior leadership role . Proven experience leading IT operations, infrastructure, systems, and digital transformation initiatives. Strong background in managing ERP systems and enterprise applications. Experience in industrial, manufacturing, or product-based environments is a strong advantage.</p>

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others. CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Job Description:We are hiring a talented IT Help Desk Officer professional to join our team.<br>Responsibilities:Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems. Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies. Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information. Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance. Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.<br>Requirements:Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience. Proven experience in IT support, preferably in a financial services or trading environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN). Familiarity with trading platforms (Meta Trader 4/5 or similar) and financial services applications. Excellent troubleshooting, analytical, and problem-solving skills. Fluency in English (written and spoken).<br>Why join CFI? We’re a fast-growing, multinational company Competitive salaries and benefits Work and learn with industry professions Supportive and collaborative environment Unlimited opportunities for growth and development

Location: New Cairo, Egypt (Onsite) Schedule: Sunday to Thursday (9 am - 5 pm) <br>Key Responsibilities Lead end-to-end project delivery across Temenos core banking platform Manage project scope, timelines, budget, resources, and deliverables Drive system implementation, integration, migration, and rollout activities Coordinate with business, IT, vendors, and third-party providers Own stakeholder engagement, including senior bank leadership and external partners Ensure effective risk, issue, and dependency management Oversee solution delivery across APIs, middleware, and legacy integrations Support testing, UAT, and production deployment cycles Ensure compliance with banking regulations, security, and audit requirements Drive execution within Agile, Waterfall, or hybrid environments<br>Required: Core Banking (Temenos) Strong experience in:Temenos Transact (T24), Infinity, or related modules Core banking implementation, upgrades, or transformation programs Product configuration, interfaces, and data migration Integration with surrounding banking systems (payments, channels, reporting)<br>Qualifications & Experience Bachelor’s degree in Computer Science, Engineering, or related field5–10+ years of experience in project management within banking or fintech Proven track record delivering complex system implementations Experience with Core Banking Project (Temenos) Strong technical understanding of banking architecture and integrations Experience managing cross-functional and vendor-driven projects<br>Tools & Methodologies Proficiency with JIRA, MS Project, Azure Dev Ops, ALM, or similar tools Strong command of Agile, Waterfall, and hybrid delivery models Experience with project tracking, reporting, and governance<br>Core Competencies Strong delivery ownership and accountability mindset Excellent communication and stakeholder management Ability to operate in fast-paced, high-pressure environments Strong problem-solving and decision-making skills Experience working in matrix and cross-functional structures

Location: New Cairo, Egypt (Onsite) Schedule: Sunday to Thursday (9 am - 5 pm) <br>Key Responsibilities Lead end-to-end project delivery across Temenos core banking platform Manage project scope, timelines, budget, resources, and deliverables Drive system implementation, integration, migration, and rollout activities Coordinate with business, IT, vendors, and third-party providers Own stakeholder engagement, including senior bank leadership and external partners Ensure effective risk, issue, and dependency management Oversee solution delivery across APIs, middleware, and legacy integrations Support testing, UAT, and production deployment cycles Ensure compliance with banking regulations, security, and audit requirements Drive execution within Agile, Waterfall, or hybrid environments<br>Required: Core Banking (Temenos) Strong experience in:Temenos Transact (T24), Infinity, or related modules Core banking implementation, upgrades, or transformation programs Product configuration, interfaces, and data migration Integration with surrounding banking systems (payments, channels, reporting)<br>Qualifications & Experience Bachelor’s degree in Computer Science, Engineering, or related field5–10+ years of experience in project management within banking or fintech Proven track record delivering complex system implementations Experience with Core Banking Project (Temenos) Strong technical understanding of banking architecture and integrations Experience managing cross-functional and vendor-driven projects<br>Tools & Methodologies Proficiency with JIRA, MS Project, Azure Dev Ops, ALM, or similar tools Strong command of Agile, Waterfall, and hybrid delivery models Experience with project tracking, reporting, and governance<br>Core Competencies Strong delivery ownership and accountability mindset Excellent communication and stakeholder management Ability to operate in fast-paced, high-pressure environments Strong problem-solving and decision-making skills Experience working in matrix and cross-functional structures

Company Description Stitch® is redefining customer engagement through AI-driven solutions tailored to the specific needs of each business. The platform automates customer service, personalizes marketing, and supports sales by connecting every customer touchpoint into a unified experience. By combining advanced artificial intelligence with deep industry expertise, Stitch® enables smarter and faster interactions across channels. Team members contribute to a powerful, evolving platform that helps organizations deliver more relevant and personalized customer journeys. Role Description The Technology Project Manager is a full-time, on-site role based in Heliopolis. This role is responsible for planning, coordinating, and overseeing technology projects that support Stitch®’s AI-driven engagement platform. Day-to-day tasks include defining project scope and objectives, managing timelines and resources, tracking budgets, and coordinating across engineering, product, and operations teams to ensure successful delivery. The Technology Project Manager will manage risks and dependencies, communicate project status to stakeholders, and help improve project management processes and tools. The person in this role will also work to align technical initiatives with business goals and contribute to continuous improvement of project outcomes. Qualifications Strong project management skills, including experience leading end-to-end technology projects and managing timelines, scope, and deliverables. Program management capabilities to coordinate multiple related initiatives and align them with strategic business objectives. Information technology knowledge, with familiarity in software development lifecycles, integrations, and cloud-based platforms. Analytical skills to interpret data, assess risks, make informed decisions, and optimize project performance. Budgeting experience, including planning, monitoring, and reporting on project financials. Excellent communication and stakeholder management abilities, with skill in collaborating across cross-functional teams. Proven organizational and time-management skills, with attention to detail and a structured approach to documentation and reporting. Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field; project management certifications (e.g., PMP, Prince2, Agile/Scrum) are an advantage. Experience in AI, Saa S, or customer engagement platforms is beneficial, along with a willingness to learn new tools and methodologies.