CS Cart Jobs - Cairo Egypt

CCDS is seeking a Senior IT Project Manager to join our expert team. In this role, you will be responsible for overseeing complex IT projects from conception through completion, ensuring alignment with company objectives and delivering value to our clients. Your leadership will be instrumental in guiding project teams, managing resources, and mitigating risks to guarantee successful project outcomes.<br><br>If you have a proven track record in managing large-scale IT initiatives, excel in stakeholder communication, and thrive in dynamic environments, we invite you to apply and contribute to our continued success.<br><br>Key Responsibilities<br><br>Lead and oversee multiple, concurrent IT projects ensuring on-time and within-budget delivery Develop and maintain detailed project plans, including scope, milestones, resource allocation, and budgets Collaborate with cross-functional teams, clients, and vendors to ensure project goals and expectations are met Identify project risks and implement mitigation strategies promptly Monitor project progress and generate regular status reports for senior management Facilitate effective communication across teams and promote a collaborative working environment Mentor junior project managers and contribute to building strong project management capabilities within CCDS<br><br>Requirements<br><br>Qualifications and Experience<br><br>Saudi Nationality is a requirement Bachelor's degree or higher in Information Technology, Computer Science, Business Management, or related field At least 4-6 years of project management experience in IT sector Demonstrated experience managing digital transformation, system development, and IT infrastructure projects Strong understanding of project management methodologies such as Agile, Waterfall, and Hybrid approaches Professional project management certifications such as PMP or PRINCE2 highly preferred Additional certifications like ITIL, COBIT, or Agile/Scrum Master are advantageous Experienced in managing vendor relationships and coordinating technical and consulting teams Proficient in risk management, budgeting, scheduling, and project documentation Effective communication skills in both Arabic and English (verbal and written)<br><br>Skills and Competencies<br><br>Exceptional leadership and organizational skills with the ability to manage multiple priorities in a fast-paced environment Strong analytical and problem-solving skills with ability to adapt to change Experience using project management tools such as MS Project, Jira, or equivalent Ability to foster teamwork and manage diverse stakeholder relationships successfully<br><br>Benefits<br><br>Medical Insurance Paid Time Off Working Remotely Training & Development Performance Bonus

Position Summary:The Information Security Lead is responsible for leading, managing, and continuously improving One Health's Information Security Program. The role serves as the primary operational owner of all information security, cybersecurity, risk management, governance, compliance, security operations, security architecture, vulnerability management, and incident response activities. The Information Security Lead will ensure that security controls, policies, standards, and procedures are effectively implemented and maintained across the organization while supporting business objectives and compliance requirements. The role will coordinate with business units, IT teams, third-party providers, auditors, regulators, and AXA Group stakeholders to maintain an effective and mature security posture.<br>Key Responsibilities Information Security Governance & Management• Lead and manage the Information Security Program across the organization.• Develop, implement, maintain, and continuously improve the Information Security Strategy, Roadmap, Policies, Standards, Procedures, and Guidelines.• Define and execute annual information security objectives aligned with business goals and AXA Group requirements.• Establish and monitor Information Security KPIs, KRIs, compliance metrics, and security maturity indicators.• Prepare and present security reports, dashboards, and risk updates to senior management, executive leadership, and relevant governance committees.• Manage information security documentation and ensure continuous review and improvement of security processes.<br>Risk Management & Compliance• Own and manage the Information Security Risk Management Program in alignment with AXA’s IRM framework.• Conduct and oversee enterprise security risk assessments and maintain the Information Security Risk Register.• Identify security threats, vulnerabilities, and business impacts and ensure effective remediation plans are implemented.• Manage compliance with local regulations, legal requirements, AXA Group standards, ISO 27001 requirements, and other applicable security frameworks.• Coordinate internal and external audits and ensure timely closure of audit findings and security observations.• Manage security exceptions, risk acceptance processes, and compliance tracking activities.<br>Information Security Management System (ISMS)• Own, maintain, and continuously improve the Information Security Management System (ISMS).• Ensure all security controls remain effective and aligned with organizational risks and compliance requirements.• Coordinate management reviews, internal assessments, corrective actions, and continuous improvement initiatives.<br>Security Operations & Incident Response• Manage and oversee all security operations activities, including security monitoring, vulnerability management, threat management, and incident response.• Manage internal and external Security Operations Center (SOC) services and ensure effective detection, investigation, escalation, and response to security events.• Lead cybersecurity incident investigations and coordinate remediation activities with IT, business stakeholders, vendors, legal, and HR functions.• Ensure security incidents are properly documented, investigated, reported, and resolved.<br>Vulnerability Management & Security Testing• Own and manage vulnerability assessment and penetration testing programs.• Ensure regular vulnerability scans, penetration tests, security assessments, and remediation activities are conducted.• Track and report remediation status and ensure closure of identified security weaknesses.<br>Security Architecture & Secure Design• Review and approve security requirements, architectures, and designs for new systems, applications, cloud environments, and technology initiatives.• Ensure cybersecurity requirements are incorporated into projects, procurement processes, RFIs, RFQs, and RFPs.• Participate in project governance processes and provide security approvals before production deployment.• Promote secure-by-design and security-by-default principles across all technology initiatives. Application Security & Change Management• Ensure security requirements are embedded within Software Development Lifecycle (SDLC), Change Management, and Project Management processes.• Conduct security reviews and risk assessments for new applications, infrastructure, and business initiatives.• Ensure appropriate security testing is completed before Go-Live approval. Third-Party & Vendor Security Management• Conduct security reviews and risk assessments for vendors, suppliers, partners, and third parties.• Define and monitor security requirements for third-party relationships.• Manage security assessments and remediation activities related to external service providers. Security Awareness & Training• Develop and manage the Information Security Awareness Program.• Deliver security awareness initiatives and promote a strong security culture throughout the organization.• Conduct targeted awareness activities for technical and non-technical employees. Resource, Budget & Vendor Management• Manage security vendors, consultants, and external security service providers.• Support development and management of the Information Security budget and resource plans.• Identify resource requirements and recommend improvements to strengthen the organization's security capabilities.<br>Qualifications Education• Bachelor's Degree in Information Security, Computer Science, Information Technology, Engineering, or a related discipline. Professional Experience• Minimum 8–10 years of progressive experience in Information Security, Cybersecurity, Risk Management, Security Operations, Security Architecture, or related disciplines.• Minimum 3–5 years in a management role responsible for information security programs.• Proven experience managing Information Security Management Systems (ISMS), security governance, risk management, compliance programs, incident response, vulnerability management, and security operations.• Experience managing third-party security providers, auditors, consultants, and security vendors.• Experience within healthcare, insurance, financial services, or highly regulated environments is preferred. Technical Knowledge• Strong understanding of ISO 27001, NIST Cybersecurity Framework, CIS Controls, and information security best practices.• Strong knowledge of cloud security, network security, application security, vulnerability management, and security monitoring.• Experience with security risk assessment methodologies and cybersecurity governance frameworks.• Knowledge of regulatory and compliance requirements applicable to healthcare and insurance sectors. Preferred Certifications• CISSP• CISM• CRISC• ISO 27001 Lead Implementer and/or Lead Auditor• CCSP• Security+, CEH, or equivalent cybersecurity certifications<br>Leadership Competencies Motivates People – Gains commitment to achieve business objectives through effective communication, coaching, and leadership. Models our Values – Promotes accountability, integrity, ownership, and adherence to company values and standards. Strategic Thinking – Aligns security initiatives with business objectives and organizational priorities. Stakeholder Management – Builds strong relationships with business leaders, technology teams, auditors, regulators, and external partners. Decision Making – Makes sound risk-based decisions while balancing business and security requirements.

About the Role We are looking for a motivated Junior D365 F&O Techno-Functional Support Specialist to join a well-established regional retail company operating across the Middle East. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Finance & Operations and the ability to support business users across functional and basic technical matters.<br>Key Responsibilities Provide first-level functional and technical support to Microsoft Dynamics 365 F&O users. Receive, analyze, document, and follow up on user tickets, incidents, and system issues. Reproduce reported issues, collect supporting evidence, and assess their business impact. Support business processes across Finance, Procurement, Inventory, Warehouse, Supply Chain, and Retail/POS. Assist users in understanding system functionality and resolving day-to-day operational issues. Support UAT activities, including preparing test scenarios, recording results, and following up on identified issues. Translate user requirements into clear functional notes and system requirements. Assist with data imports, exports, validation, reconciliation, and reporting activities. Prepare user guides, process documentation, troubleshooting notes, and training materials. Coordinate with developers, implementation partners, and internal stakeholders to ensure timely issue resolution. Maintain accurate records of reported issues, actions taken, and final resolutions.<br>Qualifications & Requirements Bachelor’s degree in Accounting, Finance, Business Information Systems, Computer Science, Industrial Engineering, or a related field.1–3 years of experience in Microsoft Dynamics 365 F&O support, ERP functional support, business applications, or a related role. Hands-on experience with Microsoft Dynamics 365 Finance & Operations. Experience supporting end users and handling tickets, incidents, and system-related inquiries. Good functional understanding of Finance and Supply Chain processes. Knowledge of Retail or Point-of-Sale processes is highly preferred. Basic technical troubleshooting skills and awareness of integrations, APIs, data entities, and system-to-system data flows. Previous involvement in UAT, system documentation, user training, and issue tracking. Basic knowledge of SQL, reporting tools, data analysis, or D365 development concepts is an advantage. Strong analytical, communication, documentation, and problem-solving skills. Ability to communicate effectively with both business users and technical teams.

Company Description Competent HR Consultancy provides smart, reliable HR outsourcing solutions tailored to the specific needs of each client. Since launch, the firm has supported over 80 clients across multiple industries, building long-term relationships through quality, speed, and competitive pricing. Clients frequently refer new partners, reflecting trust in Competent’s focus on measurable results rather than standard services. The team prioritizes understanding each organization, adapting to its context, and delivering targeted HR solutions. Competent grows client teams through a commitment to excellence instead of advertising. Role Description The Geographic Information System (GIS) Specialist is a full-time, on-site role based in Cairo. The specialist will manage, analyze, and visualize geospatial data to support client projects and internal decision-making. Daily responsibilities include collecting and organizing spatial datasets, creating and updating maps, running spatial analyses, and maintaining GIS databases and related documentation. The role also involves collaborating with project teams to translate business requirements into GIS workflows, preparing clear reports and visual outputs, and ensuring data accuracy and integrity. The GIS Specialist will support continuous improvement of GIS tools, standards, and processes to enhance service quality. Qualifications Strong Analytical Skills to interpret geospatial information, identify patterns, and support data-driven decisions. Proficiency in Geographic Information Systems (GIS) software and tools for spatial analysis and visualization. Experience in Data Management, including organizing, cleaning, and maintaining spatial and non-spatial datasets. Ability to work with Geospatial Data and create accurate, clear Maps for technical and non-technical stakeholders. Bachelor’s degree in Geography, GIS, Environmental Science, Engineering, Computer Science, or a related field. Familiarity with spatial databases (e.g., Post GIS), mapping tools (e.g., Arc GIS, QGIS), and basic scripting or automation is an advantage. Strong communication skills, attention to detail, and ability to collaborate effectively in cross-functional teams. Experience working on location-based projects or consulting assignments is beneficial.

<p>ABOUT THE ROLE We are looking for a mid-senior level IT professional to join our IT team and take ownership of day-to-day IT operations, user support, systems administration, and security across the organization. This role is ideal for someone who is comfortable working independently, troubleshooting complex technical issues, managing Microsoft 365 environments, supporting end users, and working with external vendors and technology partners. The successful candidate should be both hands-on and proactive, with a strong focus on improving IT processes, security, and the overall employee experience.</p><p>KEY RESPONSIBILITIES</p><p>IT Operations &amp; Systems Administration</p><ul><li>Administer and support Microsoft 365, Entra ID, Exchange Online, SharePoint, OneDrive, Teams, and related services.</li><li>Manage user accounts, licenses, groups, permissions, MFA, and access controls.</li><li>Support Windows and macOS devices, including configuration, troubleshooting, software deployment, and lifecycle management.</li><li>Manage endpoint management and monitoring tools such as Datto RMM, Intune, or equivalent platforms.</li><li>Support networking infrastructure, including Wi-Fi, switches, VPNs, firewalls, DNS, DHCP, and related services.</li><li>Maintain IT systems, documentation, configurations, and asset records.</li><li>Assist with server, cloud, and infrastructure projects as required.</li></ul><p>End User Support</p><ul><li>Provide Tier 2/Tier 3 technical support for hardware, software, networking, Microsoft 365, and business applications.</li><li>Troubleshoot complex issues that cannot be resolved through standard helpdesk procedures.</li><li>Support executives and senior leadership with a high level of professionalism and responsiveness.</li><li>Assist users with onboarding, offboarding, device setup, application access, and account configuration.</li><li>Provide remote and occasional onsite support.</li><li>Develop and maintain internal knowledge base articles and technical documentation.</li></ul><p>Cybersecurity</p><ul><li>Assist with implementation and maintenance of IT security controls.</li><li>Monitor and respond to security alerts and suspicious activity.</li><li>Manage and troubleshoot MFA, conditional access, endpoint security, email security, and access controls.</li><li>Support email security platforms such as Barracuda, Mimecast, or equivalent.</li><li>Assist with phishing investigations, email quarantine, malware alerts, and security incidents.</li><li>Help maintain security policies and ensure users follow IT security best practices.</li><li>Participate in security awareness and cybersecurity training initiatives.</li></ul><p>IT Projects</p><ul><li>Participate in and lead technical projects from planning through implementation.</li><li>Assist with Microsoft 365 migrations, tenant migrations, domain/DNS changes, application deployments, and infrastructure upgrades.</li><li>Evaluate new technologies and make recommendations based on business requirements.</li><li>Work with vendors, MSPs, software providers, and consultants.</li><li>Create project documentation and ensure successful handover into IT operations.</li></ul><p>Automation &amp; Process Improvement</p><ul><li>Identify repetitive IT tasks and opportunities for automation.</li><li>Develop and maintain workflows using tools such as Power Automate, PowerShell, or similar technologies.</li><li>Improve onboarding, offboarding, access management, software deployment, and IT support processes.</li><li>Develop standardized procedures and documentation to improve operational efficiency.</li></ul><p>The ideal candidate is someone who:</p><ul><li>Thinks beyond simply closing tickets and looks for the root cause of problems.</li><li>Can independently troubleshoot and resolve technical issues.</li><li>Is comfortable taking ownership of IT systems and projects.</li><li>Has strong attention to security and understands the importance of protecting company data.</li><li>Communicates technical information clearly to both technical and non-technical users.</li><li>Is organized and able to manage multiple priorities.</li><li>Takes initiative and identifies opportunities to improve IT operations.</li><li>Can work effectively with both internal stakeholders and external technology vendors.</li><li>Is willing to learn new technologies and adapt to a constantly changing IT environment.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor from computer science or any other related field</p><p>3+ years of experience in IT support, systems administration, IT operations, or a related role.</p><p>Strong experience supporting Microsoft 365 and Entra ID.</p><p>Experience administering Windows environments and supporting macOS devices.</p><p>Strong troubleshooting and problem-solving skills across hardware, software, networking, and cloud services.</p><p>Experience with endpoint management/RMM platforms.</p><p>Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, Wi-Fi, and firewalls.</p><p>Experience with cybersecurity tools and best practices.</p><p>Strong understanding of identity and access management, MFA, and least-privilege principles.</p><p>Experience with PowerShell or another scripting/automation language.</p><p>Strong written and verbal communication skills.</p><p>Ability to work independently and prioritize competing requests.</p><p>Fluent in English and Arabic</p><p>Manage 30+ persons to include UAE and Egypt team across different time zones (MENA, Europe, Asia)</p>

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role summary<br><br>As an Associate Engineer of IT Operations, you will be responsible for configuring and maintaining the company’s IT infrastructure across multiple sites, providing second-line (L2) support, and collaborating with team members to deliver high-quality IT services. You will handle the complete configuration of network devices, including firewalls, and ensure seamless IT operations across stores, warehouses, and other locations. Additionally, you will work closely with L1/L2/L2 IT teams. The Associate Engineer will also contribute to IT projects, troubleshooting, and ensuring the continuous operation of IT systems, including network infrastructure, CCTV systems, and cloud services.<br><br>The Following Experience Is Relevant To Us<br><br>IT Support & Troubleshooting:<br><br>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate Major Incidents (P1/P2) / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the t Mart IT Operations team.<br><br>Network Administration<br><br>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of Active Directory, email accounts, and cloud services. Monitor and troubleshoot internet connectivity, VPN issues, and network performance.<br><br>New Site Deployments & IT Infrastructure Maintenance<br><br>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. And a valid driving license is required to visit the locations.<br><br>CCTV & Security Systems Support<br><br>Configure, maintain, and troubleshoot CCTV systems, ensuring their operational continuity and security compliance. Ensure proper storage and retrieval of video recordings in line with company guidelines.<br><br>Documentation & Process Improvement<br><br>Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations.<br><br>Cross-Team Collaboration & Stakeholder Engagement<br><br>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices.<br><br>Skills Required<br><br>Basic knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Ability to work flexible timing and perform after-hours tasks when required. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br><br>Qualifications<br><br>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).2-4 years of experience in IT support, network administrator, or systems administration. Relevant IT certifications (e.g., CCNA, Fortinet NSE, Comp TIA Network+) are highly desirable. Proficiency in troubleshooting Windows and Linux systems, network devices, and security tools. ITIL Foundation Certified (V3 / V4) - Preferred

Information Security & Risk Manager<br><br> Job Details<br><br>Position Title: Information Security & Risk Manager<br><br>Department: Technology Services / IT<br><br>Reports To: Information Security / CTO<br><br>Employment Type: Permanent<br><br>Location: Maadi, Degla - On-site<br><br>Grade: As per organizational structure<br><br>Direct Reports: As per approved organizational structure<br><br> Job Purpose<br><br>The Information Security & Risk Manager is responsible for leading the organization's Information Security and Cyber Risk function. The role will design, implement, and maintain the cybersecurity program, manage enterprise information security risks, ensure compliance with applicable Saudi regulatory and industry requirements, and promote a strong security-aware culture across the organization.<br><br>The role provides strategic and operational leadership across Information Security Governance, Risk & Compliance (GRC), Security Operations, Incident Response, Data Protection, and Security Awareness.<br><br> Key Accountabilities & Deliverables<br><br>The role will be accountable for the development, implementation, and continuous improvement of:<br><br>Information Security Strategy and Cybersecurity Roadmap Information Security policies, standards, procedures, and guidelines Information Security Management System (ISMS) Enterprise IT and Cybersecurity Risk Register Information Security Risk Assessment Reports Risk Treatment and Remediation Plans Security Compliance Reports, including ISO 27001 and applicable regulatory requirements Cybersecurity Control Framework and Control Effectiveness Reports Vulnerability Assessment and Penetration Testing (VAPT) Reports Cybersecurity Incident Reports and Root Cause Analysis (RCA) Security Monitoring and Threat Dashboards Cybersecurity KPI and KRI Dashboards Identity and Access Management (IAM) Policies, Models, and Access Matrices Data Classification and Data Protection Framework Internal and External Audit Reports and Evidence Repository Audit Findings and Remediation Tracking Business Continuity and Disaster Recovery (BCP/DR) Security Alignment Security Awareness and Training Programs and Reports Regulatory Assessments, submissions, and compliance evidence<br><br>B. Information Security Risk Management C. Security Operations & SOCD. Cybersecurity Incident Response E. Governance, Risk & Compliance F. Data Protection & Privacy G. Vulnerability & Security Testing H. Identity & Access Management I. Security Awareness & Culture J. Business Continuity & Disaster Recovery<br><br> Key Responsibilities Information Security Strategy & Governance Define, develop, and execute the organization's Information Security Strategy and cybersecurity roadmap Own and continuously improve the Information Security Management System (ISMS) Develop and maintain information security policies, standards, procedures, and guidelines Establish effective cybersecurity governance frameworks aligned with business objectives Provide regular reporting on cybersecurity posture, risk exposure, compliance, and security program performance to the CTO and executive leadership Establish and monitor security KPIs, KRIs, and performance metrics Ensure information security requirements are incorporated into technology initiatives, projects, and business processes Lead regular information security and cybersecurity risk assessments across the organization Own and maintain the enterprise IT and cybersecurity risk register Identify, assess, prioritize, and communicate information security risks Develop and manage risk treatment plans and ensure remediation activities are tracked through to closure Work closely with business units, IT, and other stakeholders to establish appropriate risk mitigation strategies Translate technical cybersecurity risks into business impact and communicate them effectively to senior management Monitor the organization's overall cyber risk profile and provide recommendations for risk reduction Oversee Security Operations Centre (SOC) activities, including SOC Analysts and Security Engineers Ensure effective security monitoring, threat detection, investigation, and response capabilities Oversee SIEM operations and security monitoring platforms such as Microsoft Sentinel, Splunk, or equivalent technologies Establish and monitor security incident management processes Review security alerts, incidents, trends, and threat intelligence Ensure appropriate escalation and response mechanisms are in place for critical security events Monitor and improve the effectiveness of security controls and operational processes Lead the organization's cybersecurity incident response capability Ensure effective detection, containment, eradication, recovery, and post-incident activities Develop, maintain, and continuously improve the Cybersecurity Incident Response Plan (CIRP) Conduct regular incident response exercises and simulations Lead investigations into significant security incidents and ensure Root Cause Analysis (RCA) is completed Track corrective and preventive actions resulting from security incidents Ensure lessons learned are incorporated into security controls and processes Lead Information Security Governance, Risk, and Compliance (GRC) activities Ensure compliance with applicable regulatory and industry requirements, including:National Cybersecurity Authority (NCA) requirements Saudi Personal Data Protection Law (PDPL) National Data Management Office (NDMO) requirements, where applicable ISO/IEC 27001Other applicable cybersecurity and data protection regulations Coordinate internal and external security audits and assessments Manage audit evidence collection and maintain an organized security evidence repository Track audit findings, remediation plans, and closure status Prepare management and regulatory compliance reports Support regulatory assessments, reviews, and submissions as required Establish and maintain data protection and information classification frameworks Ensure appropriate security controls are implemented for sensitive and personal data Work with relevant stakeholders to support compliance with PDPL and applicable data protection requirements Establish appropriate data access, handling, retention, and protection controls Support privacy and data protection risk assessments where required Oversee vulnerability management activities across IT environments Coordinate Vulnerability Assessments and Penetration Testing (VAPT) Review vulnerability and penetration testing reports Ensure security vulnerabilities are appropriately prioritized based on business risk Track remediation activities and validate closure of critical and high-risk vulnerabilities Ensure security testing is incorporated into relevant technology projects and systems Establish and maintain IAM policies, standards, and access control frameworks Ensure appropriate access governance and segregation of duties Review privileged access and high-risk accounts Support periodic user access reviews and access recertification Ensure access controls align with business requirements and security policies Develop and implement an organization-wide security awareness program Lead cybersecurity awareness campaigns and security training Implement phishing simulation and social engineering awareness programs Monitor employee security awareness performance and identify improvement areas Promote a strong cybersecurity culture across all business functions Ensure cybersecurity requirements are incorporated into Business Continuity and Disaster Recovery plans Participate in BCP/DR risk assessments and exercises Ensure critical systems have appropriate security, recovery, and resilience controls Support testing and continuous improvement of security-related recovery procedures Qualifications & Experience<br><br>Minimum Qualifications<br><br>Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Security, or a related discipline CISSP or CISM certification - Mandatory ISO/IEC 27001 Lead Implementer or Lead Auditor certification preferred NCA-related cybersecurity accreditation or certification is preferred<br><br>Minimum Experience<br><br>8-10 years of professional experience in Information Security / Cybersecurity At least 3 years of experience in a cybersecurity or information security management/leadership role Proven experience managing enterprise cybersecurity programs and security teams Proven experience in GRC, risk management, security operations, and incident response Proven experience working with regulatory compliance, audits, and cybersecurity frameworks Technical & Professional Skills<br><br>The successful candidate should demonstrate:<br><br>Strong knowledge of cybersecurity frameworks, standards, and best practices Deep understanding of NCA, PDPL, NDMO, ISO 27001, and applicable data protection requirements Strong expertise in Governance, Risk, and Compliance (GRC) Experience with SOC operations and SIEM platforms such as Microsoft Sentinel, Splunk, or equivalent Strong understanding of vulnerability management and penetration testing Strong knowledge of Incident Response and Cybersecurity Incident Response Plans (CIRP) Strong understanding of IAM and access governance Knowledge of data protection, data classification, and data governance Strong understanding of secure architecture and security controls Ability to develop and monitor cybersecurity KPIs and KRIsStrong audit and regulatory assessment experience Ability to assess and communicate cybersecurity risks in terms of business impact Strong strategic thinking and high-level decision-making capability Excellent leadership and people-management skills Ability to manage cross-functional teams and stakeholders under pressure Strong communication, presentation, and reporting skills Bilingual proficiency in Arabic and English Leadership Competencies Strategic Thinking Cybersecurity Leadership Risk-Based Decision Making Stakeholder Management Executive Communication Team Leadership & Development Problem Solving Crisis and Incident Management Governance & Accountability Continuous Improvement Business Acumen Change Management<br><br>Special Requirements<br><br>Ability to work effectively in a fast-paced and dynamic environment Ability to manage cybersecurity incidents and critical security situations Willingness to participate in security incident response and escalation activities when required Strong confidentiality and professional integrity Ability to work collaboratively with executive leadership, IT, business functions, auditors, and regulatory stakeholders

The department of Computer Science & Engineering at the German University in Cairo seeks applicants for a full-time position of Teaching Assistant. The faculty invites candidates for an exquisite opportunity to become engaged in an interactive teaching environment incorporated with state-of-the-art research. The department focuses on the application of complex and diverse computational methods based on solid theoretical foundations and sharp technical skills. The main teaching task is to discuss ideas and apply the concepts discussed in lectures, by challenging and motivating students and by supervising the various projects and assignments they work on.<br>Candidates for the above-mentioned position should have knowledge of and skills in the following fields:Programming Languages Algorithms Computer Architecture Digital Design Operating Systems Databases Artificial Intelligence Graphics and Visualization Software Engineering Cybersecurity Networks<br>Qualifications:• Bachelor/master degree in Computer Science or Computer Engineering.• “Excellent” or “Very Good” graduation grade.• Excellent command of the English language.• Excellent presentation skills.• Cultural competence in dealing with people from diverse cultural backgrounds.<br>Applications will be reviewed until the position is filled.<br>For further information, please contact the Human Resources Department (hr@guc.edu.eg)

Job Description<br><br>About the Role <br><br>Our GTI Team is searching for a friendly, energetic IT Help Desk Intern to join us at our Cairo location. You’ll be the go-to person for our employees dealing with daily tech issues. You'll play a major role in addressing internal user issues, answering questions, and helping things run smoothly. If you like solving problems, meeting new people, and you’re eager to jump into IT support, we want to hear from you!!<br><br>What You'll Do....<br><br>You'll be one of our go-to help desk Interns at our Cairo location! You'll resolve daily hardware and software problems on laptops, desktops, phones, and printers. When issues can't be solved remotely, you'll jump in to assist employees face-to-face. Keep the business running smoothly, aiming for same-day ticket closures. Set up machines, ensure new hires & current employees are up and running with the correct access. If there are system upgrades or we have unexpected outages, you'll work directly with the global network and engineering teams. Keep a clean and detailed record of all company equipment/gear. Ensure every process aligns with our our company security policies and procedures<br><br>Qualifications<br><br>6 months - 2 years in the IT Help Desk or Tech Support field Recent graduates with prior internship and solid tech background are encouraged to apply! A Degree in Computer Science, IT, or something similar is great but hands-on experience and a knack for fixing computers is just as valuable!! You should have a working knowledge of Windows OS, Active Directory, basic networking, cables, routers, IP addresses, etc. Certifications such as Comp TIA A+, Network+, CCNA, or Microsoft Fundamentals are a bonus, but a willingness to learn on the job is even better! Good English and Arabic communication is key, you'll need to explain tech issues to end-users who are not familiar with technical issues. A positive attitude and staying calm under pressure will be key High-level of integrity is a must You'll also need to be open with rotating shifts, including weekends, as our our site runs 24/7. <br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

???? ???? WE’RE HIRING |Senior IT SALES ⚠️ IMPORTANT ELIGIBILITY REQUIREMENT Candidates must have proven sales experience within the Information & Communication Technology (ICT) industry, preferably in IT Infrastructure, Networking, Cybersecurity, or related technology solutions.???? Company: Technopedia.io???? Location: Heliopolis, Cairo – On-Site Only???? Working Hours: 10:00 AM – 6:00 PM???? Working Days: 6 days/week – Friday Off | Saturday is a Working Day???? Reports To: Sales Section Head Technopedia.io is looking for an experienced Senior IT SALES to lead, coach, and drive the performance of our B2B sales team. This is a hands-on sales role, not an individual sales position. The successful candidate will be accountable for team performance, target achievement, pipeline development, sales discipline, and customer growth.<br>???? Key Responsibilities•develop the sales team to achieve individual and section targets.• achieve sales targets, KPIs, activities, and action plans.• Manage the sales pipeline, opportunity reviews, conversion, and forecasting.• Identify performance gaps and take appropriate corrective actions.• prospecting, account development, upselling, cross-selling, negotiation, and closing.• Support strategic and complex sales opportunities when required.• Ensure accurate and disciplined CRM usage and follow-up.• Maintain strong customer relationships and support escalations when necessary.• Coordinate with Pre-Sales, Technical, Support, Procurement, and other internal teams.• Follow sales forecasts and performance reports to the Sales Section Head .• Build a culture of accountability, customer focus, teamwork, and target achievement.<br>✅ MUST-HAVE REQUIREMENTS???? Bachelor’s degree is mandatory.???? 4+ years of B2B sales experience.????2+ Years Relevant experience in the IT / ICT / Technology Solutions industry is required.???? Strong experience in pipeline management, forecasting, CRM, account management, negotiation, and closing.???? Proven track record of achieving sales targets .???? Strong Soft skills , Time Management , communication, and relationship-building skills.???? Excellent command of English and MS Office.???? Must be able to work on-site in Heliopolis, 6 days per week, including Saturday.<br>⚠️ PLEASE DO NOT APPLY IF:❌ Your sales experience is entirely outside the IT/ICT/Technology industry.❌ You have less than 4 years of relevant B2B sales experience 2 at least in ICT section .❌ You are looking for a remote or hybrid position.❌ You cannot work 6 days per week or cannot work on Saturdays.❌ You are not able to work on-site in Heliopolis, Cairo.<br>Who Fits This Role? A results-driven sales leader who can develop people, enforce sales discipline, build a healthy pipeline, strengthen customer relationships, and consistently turn opportunities into revenue. If you meet the above requirements and are ready to lead a performance-driven B2B technology sales team, we’d like to hear from you.

Maverick Impact – People & Brand is a specialized recruitment consultancy connecting businesses with exceptional talent across various industries. We partner with leading organizations to deliver tailored recruitment solutions that drive long-term success. We are currently hiring an IT Support Executive (IT Help Desk) on behalf of one of our clients in the hospitality sector. Position: IT Support Executive (IT Help Desk) Employment Type: Temporary (3–5 months) Location: U Hotel, Dose Ras El Hekma – North Coast, Egypt<br>Key Responsibilities:Provide first-line technical support to hotel staff. Maintain and troubleshoot computers, printers, IP phones, and internet connectivity. Install, configure, and maintain hardware and software. Support guests with in-room technology-related issues. Document technical incidents and maintain IT asset inventory. Ensure smooth day-to-day IT operations across the property. Requirements:Minimum 1 year of experience in IT Support or Help Desk. Good understanding of networking fundamentals, including switching, routing, and Wi-Fi systems. Familiarity with network passive infrastructure. Strong troubleshooting and problem-solving skills. Good communication and customer service skills. Experience with hotel systems such as Opera PMS, MICROS POS, and CCTV is an advantage. Professional certifications such as CCNA, MCSA, or Comp TIA Network+ are preferred. Compensation & Benefits Net Salary: EGP 10,000Accommodation provided

Job Purpose The Information Security Manager – Egypt establishes, maintains, and continuously improves the information security and cybersecurity posture of Pay Tabs' Egyptian operations. The role exists for two complementary reasons:Regulatory necessity — to provide a designated, locally accountable security function that satisfies Central Bank of Egypt (CBE) cybersecurity and payment-sector oversight expectations, including local incident notification, reporting, and inspection readiness. Departmental support to the Group — to act as the local execution and assurance layer for the Group Information Security function, extending the reach of the Group Information Security Manager into the Egyptian entity by implementing Group policies, evidencing controls, managing local risk, and reporting upward.<br><br>Key Responsibilities Regulatory & Compliance (Egypt focus) Own cybersecurity regulatory compliance for Pay Tabs Egypt and ensure adherence to CBE cybersecurity regulations and the security/governance obligations applicable to payment service providers and payment system operators under the Central Bank and Banking System Law (Law No. 194 of 2020) and related CBE instructions. Maintain compliance with the Egyptian Personal Data Protection Law (Law No. 151 of 2020) in coordination with the Group privacy/DPO function. Prepare, maintain, and submit regulatory notifications and periodic reports to the CBE, including cyber incident notifications within mandated timelines. Coordinate and support CBE inspections, on-site reviews, external audits, and regulatory examinations managing evidence collection, response, and remediation tracking. Maintain a current mapping of local controls to CBE requirements and reconcile them against Group frameworks (ISO 27001, PCI DSS). Governance, Policy & Standards Localize and implement Group information security policies, procedures, and standards for the Egyptian entity, adapting them to Egyptian regulatory and legal requirements where needed. Maintain the local control documentation set (policies, procedures, standards, registers) with proper version control and governance approval. Provide local input, papers, and reporting to the Cyber Security Committee. Risk Management Identify, assess, and track information security and cyber risks specific to the Egyptian operation; maintain the local risk register and feed into the Group risk process (ISO 31000-aligned). Track Key Risk Indicators (KRIs) and residual risk for local assets and processes. Conduct and support third-party / supply chain security assessments for Egyptian vendors and service providers. Security Operations & Technical Assurance Oversee local implementation of technical and operational controls (identity and access management, vulnerability management, logging and monitoring, network and endpoint security) in coordination with IT and Group security. Coordinate vulnerability scanning, penetration testing, and remediation for in-scope Egyptian systems. Support PCI DSS scope maintenance, evidence collection, and assessment activities for the Egyptian environment. Incident Management Act as local incident coordinator; ensure cyber incidents are detected, triaged, escalated, and reported in line with the Group incident procedure and CBE notification requirements. Maintain local incident records, lead or contribute to post-incident reviews, and track corrective actions to closure. Awareness & Culture Deliver the Group security awareness program locally training, phishing simulations, and role-based awareness adapted to the Arabic/English needs of Egyptian staff. Reporting & Support to the GISMProvide regular, structured reporting to the Group Information Security Manager on local compliance status, risk posture, incidents, KRIs, and remediation progress. Support Group-wide initiatives, audits, and certifications as they apply to Egypt. Liaise with local IT, business, legal, HR, and internal audit functions on behalf of the security function<br>.<br>Required Qualifications & Experience Bachelor’s degree in computer science, Information Technology, Information Security, or a related field.7+ years of information security experience, with 3+ years in a financial services, fintech, payments, or otherwise regulated environment. Demonstrable knowledge of CBE cybersecurity regulatory requirements and the Egyptian payments/banking regulatory landscape. Working knowledge of PCI DSS, ISO 27001, and ISO 31000. Familiarity with Egypt Data Protection Law 151/2020. Experience supporting regulatory inspections and external audit<br>s.<br>Certifications (Preferred) ISO 27001 Lead Implementer / Lead Auditor. CISSP, CISM, or CRISC. A PCI-related qualification is an advanta<br>ge.<br>Skills & Competencies Strong grasp of regulatory compliance and audit management in a financial/payments context. Risk assessment and GRC capability. Technical breadth across core security domains. Excellent stakeholder management; able to operate effectively as a lean/sole local security resource. Fluent Arabic and English essential for regulator liaison and staff communication. Strong documentation, evidence-management, and reporting ski<br>lls.

Role Description This is a full-time, hybrid Chief Information Security Officer (CISO) role based in Cairo, Egypt, with flexibility for partial work from home. The CISO will define and lead CYBER سايبر’s information security strategy, policies, and frameworks, ensuring alignment with business objectives and regulatory requirements. Daily responsibilities include overseeing security operations, monitoring threats, managing incident response, and coordinating vulnerability assessments and penetration testing. The role involves partnering with executive leadership and department heads to assess risk, prioritize security initiatives, and support secure digital transformation. The CISO will guide security architecture for applications and infrastructure, manage security awareness programs, and lead the development and testing of business continuity and disaster recovery plans. The position includes managing security vendors and tools, preparing regular risk and compliance reports, and leading, mentoring, and growing the security team.<br>Qualifications<br> Strong expertise in Information Security Management and Information Security, with a track record of building and maintaining enterprise-wide security programs. Deep knowledge of Cybersecurity practices, including threat detection, incident response, security monitoring, and risk assessment. Hands-on experience with Application Security, including secure SDLC, code review practices, and collaboration with development teams to embed security by design. Proven experience in Business Continuity planning, disaster recovery, and resilience strategies to ensure minimal disruption to critical operations. Familiarity with relevant security standards and frameworks (e.g., ISO 27001, NIST, CIS Controls) and regulatory or industry compliance requirements. Demonstrated leadership experience managing cross-functional security initiatives and guiding technical and non-technical stakeholders. Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex security topics into clear business language. Bachelor’s degree in Computer Science, Information Security, Engineering, or a related field; advanced degree or recognized security certifications (e.g., CISSP, CISM, CISA, CCSP) are preferred. Experience in hybrid or cloud environments (e.g., AWS, Azure, GCP) and modern security technologies such as SIEM, EDR, IAM, and DLP is highly beneficial. Proven ability to operate in a fast-paced environment, make informed risk-based decisions, and uphold high ethical and professional standards.

Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation. Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative & entrepreneurial talent in the market Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity. Our technology mirrors our people - Smart, Innovative & Forward Thinkingwww.geidea.net<br>To maintain a competitive advantage as we grow, we are currently looking for a new "Senior IT Security Specialist"<br>Job purpose: The Senior IT Security Specialist is a senior individual contributor responsible for the design, implementation, and continuous improvement of enterprise-grade security controls across IT, network, and cloud environments. Acting as a subject-matter expert, this role provides deep technical expertise in cybersecurity architecture, operations, and compliance. The Senior Specialist partners with cross-functional teams to embed security across all layers of IT services, driving best practices and innovation aligned with regulatory requirements and organizational objectives.<br>Responsibilities:Architect, design, and evaluate enterprise security solutions across network, endpoint, identity, multi-cloud (AWS, GCP), and application layers to meet evolving threat landscapes and compliance requirements. Own technical implementation, configuration, and optimization of security technologies: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, Sandboxing, Email Gateway, MDM, and SIEM (advanced query writing and use-case development). Design and implement multi-cloud and containerized security controls across AWS, GCP, and Aqua Sec platforms. Maintain security across cloud-native workloads and hybrid infrastructure environments. Serve as senior technical escalation for complex security incidents. Lead advanced threat hunting, investigation, containment, root cause analysis, and remediation. Maintain incident response playbooks. Drive vulnerability management: scanning, risk-based prioritization, and remediation tracking (critical: 24–72 hrs). Ensure compliance with SAMA, NCA, NESA, PCI-DSS, and internal security policies. Architect and enforce secure access management (IAM/PAM/Zero Trust) for users, systems, privileged accounts, and network devices. Review security designs for new projects and third-party integrations. Provide technical mentorship to junior team members. Contribute expert input to security roadmap planning, risk prioritization, audit coordination, and operational/risk reporting to management. Develop and maintain security architecture documentation, standards, technical runbooks, and operational procedures. Drive automation across cybersecurity systems for improved efficiency and resilience.<br>Qualifications:6-7 years of experience in Cybersecurity/IT Security/SOC operations with demonstrated expertise in security architecture and hands-on implementation Bachelor’s degree in IT, Computer Science, Engineering or related field Hands-on expertise in 4+ security platforms: IAM/PAM, NAC/TACACS, DLP, NDR/EDR, SIEM, Multi-Cloud Security (AWS/GCP/Aqua Sec/Containerized), Vulnerability Management, Sandboxing, Email Gateway Fintech/banking background preferred. Knowledge of SAMA, NCA, PCI-DSS. 2+ certifications: CEH, CISM, CCSP, CISSP, or OSCP. SAMA/NCA certification process knowledge required.<br>Our values guide how we think and act - They describe what we care about the most Customer first - It’s embedded in our design thinking and customer service approach Open - Openness allows us to constantly improve and evolve Real - No jargon and no excuses! Bold - Constantly challenging ourselves and our way of thinking. Resilient – If we fail, we bounce back stronger than before. Collaborative - We know that we can achieve a lot more as a team. We are changing lives by constantly striving for a better solution.

Role Description:Manage and enhance initiatives that drive cybersecurity effectiveness by developing and executing vulnerability assessments, validation, and control assurance across all bank assets.<br>Core Responsibilities:Plan and manage all vulnerability assessment and management activities needed to ensure systems patching and security. Manage and plan both on-demand and periodic vulnerability management activities to ensure bank applications and systems security. Handle security vendor management activities for vulnerability management technical projects from installation, implementation, integration, and expansion. Plan vulnerability management activities, lead vulnerability assessment (VA) activities, and provide technical guidance to team members. Plan vulnerability management activities needed to ensure applying different security patches and compliance validation requirements. Provide tactical oversight of the team’s daily efforts. Review and write detailed reports covering the goals and outcomes of vulnerability management, including significant observations and recommendations. Maintain up-to-date awareness of current security trends, advisories, publications, academic research, new vulnerabilities, and CVEs. Collaborate with other security teams to enhance threat detection and response capabilities. Collaborate with different IT teams to ensure patching activities and vulnerability management.<br>Requirements:Bachelor Degree in Engineering, Computer Science, or related field Minimum 8 years of Cyber Security experience Fluent in written and spoken Arabic and English Security certifications such as CCNP Security, CEH, SANS, CISSP, OSCP, or CSTAAgile Mindset (Solution Architect or similar experience preferred) Innovation Management Skills Security Transformation Mindset Vulnerability Management Skills Configuration Review Skills Analysis and Reporting Skills Strong knowledge of Penetration Testing tools, techniques, and methodologies

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEProviding assurance over the effectiveness and adequacy of IT control across the business by reviewing IT General Controls, infrastructure controls, and IT operations. Proactively advising the business on the implementation of new systems, procedures, and controls.<br>JOB DUTIES AND RESPONSIBILITIES<br>Collaborate with and assist in preparing a comprehensive Risk Based Audit Plan covering all IT activities and functionalities of the Bank Execute Internal Audit approved plan as well as all other assignments efficiently and effectively in compliance with Internal policies, procedures, IIA, relevant standards, Laws and regulations. Maintain quality in carrying out audit / investigation / special review assignments to ensure performance of all aspects of the audit, at a high level of efficiency and effectiveness. Review Bank’s IT Infrastructure, identify areas of risk within the IT infrastructure and address any deficiencies to the IT and security Audit director for onwards discussion with respective line management. Prepare and submit IT draft and final audit reports detailing findings and observations along with recommendations for audit conducted; and attend opening and closing meetings with IT and security audit director, as and when needed. Follow up with the auditee to get an update on the audit action plan and brief the management on the adequacy of corrective actions taken as per the audit recommendation. Participate in providing consulting services for information systems issues and investigations and provide guidance on best practices related to IT security, risk management, auditing, compliance etc., as needed. Maintain up-to-date knowledge of industry trends related to Technologies, IT security, risk management, auditing, compliance, etc. And participate in internal bank staff awareness.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br><br>Bachelor’s degree in computer engineering or other field with related Professional experience.5+ years of experience in IT, IT audit or information security with experience in a leadership role. Knowledge of applicable laws, regulations, standards related to IT security/auditing.

A GLIMPSE ABOUT CRÉDIT AGRICOLE EGYPT:<br>Crédit Agricole Egypt Since its launch in 2006, Crédit Agricole Egypt has succeeded to become a strong player on the economic scene, positioning itself as the Reference European Bank in Egypt. Aiming to become a leading innovation-driven sustainable bank, Crédit Agricole Egypt is committed to bring its international expertise to the local market to serve its clients and drive the sustainable development in line with Egypt’s national priorities. With a universal customer-focused model, Crédit Agricole Egypt is “a whole bank just for you” serving the entire spectrum of customers: individuals, SMEs, enterprises, Corporate and public sector. Prioritizing its customers’ best interests, Crédit Agricole Egypt presents an extensive range of services, tailored financial solutions and the sound advice, to accompany its clients in their walk of life. Awarded most innovative bank in Egypt, convenience and distinguished customer experience is Crédit Agricole Egypt’s endeavor to attain its customers’ satisfaction throughout its nationwide network of branches and its state-of-the-art fully-fledged platform of digital services. Furthermore, Crédit Agricole Egypt is in line with the world’s digital transformation, encouraging and implementing an innovative environment to exceed its customers’ expectations. In addition, for being an active contributor to the local economy, the bank is committed to support the development of the Egyptian community and the respect of the environment.<br>Role Purpose:<br>The IT Quality Assurance Manager will be responsible for identifying gaps across IT and IT -related business processes within the bank, driving process enhancements, and ensuring alignment with IT governance standards, regulatory expectations, and internal control requirements. This role will focus on improving process efficiency, control effectiveness, ownership clarify, documentation quality, and performance measurement across key IT Processes, including incident, problem, change, vendor, demand, project delivery, business analysis, service transition and testing governance processes.<br>The role will work closely with IT Quality, PMO, Governance, IT Risk, Development, Operations, and other Process Owners to define improvement actions, establish KPIs, / KRIs, monitor progress, and support continual improvement across IT.<br>Key Responsibilities:<br>Process Gap Analysis: Assess current IT and IT-related business processes, identify inefficiencies, bottlenecks, unclear ownership, missing controls, documentation gaps, and recurring process issue and propose relevant improvements. Process Enhancement: Design and implement optimized workflows, process maps, RACI matrices, Control points escalation paths, templates, and standard operating procedures across incident, problem, change, vendor, demand, project, service transition, testing governance and business analysis management. Governance Alignment: Ensure all processes improvements adhere to IT governance frameworks, internal policies, and regulatory requirements, audit expectations, and relevant best practices such as ITIL, COBIT, ISO 20K, ISO 27k, PMI, and Agile. Project & PMO Process Engagement: Actively participate in demand and project delivery improvement initiatives, ensuring process improvements are embedded in PMO-governed delivery lifecycle stages, including demand intake, prioritization, project initiation, delivery governance, change control, testing readiness, service transition, and post-implementation review. Testing Process Improvement: Support improvement of testing-related processes, templates, entry/exit criteria, defect management workflow, UAT process, and testing governance in coordination with the IT Testing Control Manager, without owning testing execution, test approval, or testing sign-off. Stakeholder Collaboration: Work closely with IT Quality, Governance, PMO, IT Risk, Development, Operations, Testing, Vendor Management, and business stakeholders to align process improvements with organizational goals and operational priorities. Continuous Improvement: Establish and maintain a continual improvement register, define KPIs/KRIs, track improvement actions, monitor process effectiveness, and drive ongoing enhancements based on data, lessons learned, audit observations, incidents, and stakeholder feedback. Dashboarding & Reporting: Develop process improvement dashboards and management reports covering process health, improvement progress, overdue actions, recurring gaps, KPI/KRI trends, and benefits realization.<br>Required Skills & Competencies:<br>Strong background in IT process management, IT quality, governance, and continual improvement. Experience with incident, problem, change, vendor, demand, project delivery, testing governance, and business analysis management frameworks. Solid knowledge of project management methodologies (e.g., PMI, Agile, stage-gate governance, and project delivery lifecycle controls). Analytical mindset with ability to identify process gaps, control weaknesses, recurring issues, root causes, and improvement opportunities. Strong capability in designing process maps, RACIs, workflows, SOPs, KPIs, KRIs, dashboards, and improvement action plans. Excellent communication, facilitation, stakeholder management, and change management skills. Ability to work across multiple IT and business teams and drive organizational change. Strong follow-up discipline with the ability to track actions, challenge delays, and escalate blocked improvements when required.<br>Qualifications:<br>Bachelor’s degree in IT, Computer Science, Engineering, Business Information Systems, or related field (Master’s preferred). Professional certifications such as ITIL, PMP, or COBIT, Lean Six Sigma, ISO 20000, ISO 27001, or Business Process Management are highly desirable. Minimum 7–10 years of experience in IT governance, IT quality, IT service management, PMO governance, process improvement, or operational excellence roles. Banking or financial services experience is strongly preferred. Practical experience in process mapping, gap analysis, root cause analysis, dashboarding, KPI/KRI definition, and continual improvement tracking.

Company Description<br> Tabby is a leading financial technology company transforming how millions in the Middle East manage their finances. Partnering with over 50,000 global and local brands, including SHEIN, Amazon, IKEA, and Samsung, Tabby enables customers to enjoy flexible payment options online and in stores. Headquartered in Riyadh, the company serves Saudi Arabia, the UAE, and Kuwait. With a recent valuation of $4.5 billion, Tabby continues to drive innovation in the fintech space.<br> Role Description<br> This is a full-time, on-site role based in Cairo for an English Customer Support Agent. The role entails providing exceptional customer support to resolve queries and ensure a seamless experience for Tabby’s users. Key daily tasks include responding to customer inquiries, troubleshooting issues, maintaining service quality standards, and escalating critical cases when necessary. You will also collaborate across teams to provide feedback and ensure continuous improvement of Tabby’s customer experience.<br> Qualifications<br> Excellent English communication skills, both written and verbal, at a minimum B2-C1 level Customer service experience, including handling inquiries, resolving issues, and maintaining service standards Proficiency with technology tools, including CRM platforms, ticketing systems, or communication software Strong problem-solving skills and the ability to think critically under pressure Adaptability, teamwork, and a proactive attitude towards customer satisfaction Familiarity with the financial technology sector is a plus Bachelor’s degree or recent graduate in any field Ability to work on-site in Cairo and maintain flexible working hours, including shifts

Key Accountabilities:<br><br>Provide first- and second-line support for production incidents, ensuring timely resolution and minimal business disruption. Investigate, troubleshoot, and resolve system issues through effective analytical and problem-solving approaches. Monitor and manage service requests and incidents in accordance with established Service Level Agreements (SLAs). Administer and maintain the ticketing system, ensuring accurate tracking, prioritization, and closure of incidents and requests. Manage and support integrations between ADI Consumer Finance systems and third-party partners to ensure seamless data exchange and service continuity. Oversee vendor relationships for application support services, ensuring performance, responsiveness, and compliance with agreed service standards. Coordinate with infrastructure vendors to maintain system availability, performance, and operational stabilit<br>y<br>Qualifications, Experienc<br>e <br>Bachelor’s degree in Computer Science or its equivalence.0 to 2 years of experience in IT or any related field of work, consumer finance is a pl<br>us.

We're Hiring: IT Service Desk We're looking for experienced IT Service Desk professionals to join our team!<br>Requirements:• 2–5 years of experience in an IT Service Desk or IT Support environment• English level: B1 or above• Bachelor's degree.• Windows Operating Systems and desktop support• Active Directory (AD)• Azure Entra ID• Microsoft 365• Intune• Tanium• Familiarity with IT ticketing systems and incident management• Experience in enterprise IT environments• ITIL knowledge and relevant certifications (Comp TIA A+, Network+, Microsoft, or CCNA) are a plus<br>Key Responsibilities:• Provide first-line technical support via phone and email• Troubleshoot hardware, software, and user access issues• Manage and resolve incidents through the ticketing system• Escalate complex issues when needed• Support Active Directory user accounts, security groups, and access management• Document resolutions and maintain accurate ticket records• Ensure SLA compliance and deliver excellent end-user support<br>Location: Katameya, Cairo