About the Role We are looking for a motivated Junior D365 F&O Techno-Functional Support Specialist to join a well-established regional retail company operating across the Middle East. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Finance & Operations and the ability to support business users across functional and basic technical matters.
Key Responsibilities Provide first-level functional and technical support to Microsoft Dynamics 365 F&O users. Receive, analyze, document, and follow up on user tickets, incidents, and system issues. Reproduce reported issues, collect supporting evidence, and assess their business impact. Support business processes across Finance, Procurement, Inventory, Warehouse, Supply Chain, and Retail/POS. Assist users in understanding system functionality and resolving day-to-day operational issues. Support UAT activities, including preparing test scenarios, recording results, and following up on identified issues. Translate user requirements into clear functional notes and system requirements. Assist with data imports, exports, validation, reconciliation, and reporting activities. Prepare user guides, process documentation, troubleshooting notes, and training materials. Coordinate with developers, implementation partners, and internal stakeholders to ensure timely issue resolution. Maintain accurate records of reported issues, actions taken, and final resolutions.
Qualifications & Requirements Bachelor’s degree in Accounting, Finance, Business Information Systems, Computer Science, Industrial Engineering, or a related field.1–3 years of experience in Microsoft Dynamics 365 F&O support, ERP functional support, business applications, or a related role. Hands-on experience with Microsoft Dynamics 365 Finance & Operations. Experience supporting end users and handling tickets, incidents, and system-related inquiries. Good functional understanding of Finance and Supply Chain processes. Knowledge of Retail or Point-of-Sale processes is highly preferred. Basic technical troubleshooting skills and awareness of integrations, APIs, data entities, and system-to-system data flows. Previous involvement in UAT, system documentation, user training, and issue tracking. Basic knowledge of SQL, reporting tools, data analysis, or D365 development concepts is an advantage. Strong analytical, communication, documentation, and problem-solving skills. Ability to communicate effectively with both business users and technical teams.