CS Cart Jobs - Cairo Egypt

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEEnsuring that the organization adheres to information security laws, regulations, and industry standards Including ISO27001 & PCI-DSS compliance & certifications.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor's degree in information technology, computer science, or a related field<br>-Certifications:- ISO27001 LA or ISO 27001 LI- PCI- GRCP- GRCA<br>- 5-7+ years of experience in Information technology (IT) and Information security- Experience in ISO & PCI compliance and surveillance.- CBE CSF<br>Job Duties & Responsibilities <br>Collaborate with internal teams and provide guidance and support to address security gaps or non-compliance issues in a timely manner<br>Coordinate and facilitate internal and external audits to evaluate the effectiveness of information security controls and ensure compliance with internal policies and external regulations by preparing relevant documentation and evidence to support the audit process and facilitating interviews, data collection, and analysis during the audit, and coordinating follow-up actions to address audit findings.<br>Prepare reports on information security compliance status and progress to ensure transparency and accountability to be presented to management and relevant committees with the necessary information to make informed decisions and prioritize actions.<br>Assuring compliance to security best practices, standards (ISO27001:2013 and PCI-DSS 3.1) and regulatory (CBE CSF) to mitigate risks, protect sensitive information, and maintain customer trust.<br>Ability to lead and manage cross-functional teams and projects to successfully execute information security compliance projects and meet compliance requirements by clearly define project objectives, scope, and deliverables in addition to monitor project progress, identify and address any obstacles or challenges, and provide guidance and support as needed.<br>In-depth understanding of information security regulations and relevant industry standards ISO27001 & PCI-DSS<br>Conducting regular assessments, audits, and gap analyses including third-party audits to identify areas of non-compliance in addition to Developing and implementing remediation plans, monitor compliance, and provide guidance to stakeholders to meet security standards and regulatory requirements.<br>Stay up to date with evolving compliance requirements and industry best practices by proactively reaching out to regulatory bodies, auditors, and external stakeholders

Who we are?- onebank was established in 2020 as the company responsible for launching the 1st digital native bank in Egypt. The digital bank aims to create innovative solutions tailored to serve the needs of the banking customers in Egypt.-Our main goal is to create a positive customer experience through the differentiated journey that our customers live while using the digital bank.-Our Drive: We use our drive and commitment to energies, engage and inspire others, upholding the highest standards of work ethic, honesty and morality.<br>JOB PURPOSEEnsuring that the organization adheres to information security laws, regulations, and industry standards Including ISO27001 & PCI-DSS compliance & certifications.<br>MINIMUM QUALIFICATIONS/EDUCATION/EXPERIENCE<br>Bachelor's degree in information technology, computer science, or a related field<br>-Certifications:- ISO27001 LA or ISO 27001 LI- PCI- GRCP- GRCA<br>- 5-7+ years of experience in Information technology (IT) and Information security- Experience in ISO & PCI compliance and surveillance.- CBE CSF<br>Job Duties & Responsibilities <br>Collaborate with internal teams and provide guidance and support to address security gaps or non-compliance issues in a timely manner<br>Coordinate and facilitate internal and external audits to evaluate the effectiveness of information security controls and ensure compliance with internal policies and external regulations by preparing relevant documentation and evidence to support the audit process and facilitating interviews, data collection, and analysis during the audit, and coordinating follow-up actions to address audit findings.<br>Prepare reports on information security compliance status and progress to ensure transparency and accountability to be presented to management and relevant committees with the necessary information to make informed decisions and prioritize actions.<br>Assuring compliance to security best practices, standards (ISO27001:2013 and PCI-DSS 3.1) and regulatory (CBE CSF) to mitigate risks, protect sensitive information, and maintain customer trust.<br>Ability to lead and manage cross-functional teams and projects to successfully execute information security compliance projects and meet compliance requirements by clearly define project objectives, scope, and deliverables in addition to monitor project progress, identify and address any obstacles or challenges, and provide guidance and support as needed.<br>In-depth understanding of information security regulations and relevant industry standards ISO27001 & PCI-DSS<br>Conducting regular assessments, audits, and gap analyses including third-party audits to identify areas of non-compliance in addition to Developing and implementing remediation plans, monitor compliance, and provide guidance to stakeholders to meet security standards and regulatory requirements.<br>Stay up to date with evolving compliance requirements and industry best practices by proactively reaching out to regulatory bodies, auditors, and external stakeholders

Role: Sr. Technical Support Engineer (Exp. 5 to 10yr) Location: Egypt Cairo Notice Period: Immediate to 30 Days JD: Provide technical point of contact for customers’ incidents.-Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.-Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.-Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.-Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.-Perform and own technical management escalations in line with company procedure and case excellence policy.-Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative. About you-Excellent customer service skills-Interpersonal and communication skills.-Time management.-Ability to work under pressure and deal with multiple tasks.-Problem solving skills.-Language skills. Educational background:-Bachelor of Science in Communications/Computer Engineering.-Cisco certificate (CCNA) / (CCNP). (+)

Summary : IT Project Manager is responsible for leading the strategic planning, solution design, and delivery of IT greenfield and large-scale infrastructure projects across the organization. The role focuses on infrastructure including triple play, security, cloud, and operational readiness, ensuring that newly built IT environments are scalable, secure, compliant, and seamlessly transitioned to IT operations for ongoing support. The position plays a critical role in translating business requirements into robust technical solutions and ensuring successful project execution end to end.<br>Key Responsibilities: • Lead the end-to-end delivery of IT greenfield projects across infrastructure, including triple play, security, cloud, and data center domains, from initiation through handover to operations. • Translate business and operational requirements into end-to-end IT solution designs, ensuring scalability, security, cost efficiency, and compliance with industry standards. • Develop and manage detailed project plans, timelines, budgets, resource allocations, and risk mitigation strategies to ensure on-time, within-budget delivery. • Oversee solution architecture and technical design for networks, cloud platforms, virtualization, security systems, data centers, and related infrastructure components. • Coordinate cross-functional teams, including infrastructure, security, operations, and external vendors, to ensure seamless execution and integration of IT solutions. • Embed security controls, compliance requirements, and risk management practices into all project designs and implementations, in alignment with organizational policies and regulatory standards. • Manage vendor selection, contracts, performance, and deliverables for project-related services, ensuring adherence to SLAs and quality standards. • Ensure the effective transition and handover of completed projects to IT operations, including documentation, operational readiness, monitoring frameworks, and knowledge transfer sessions. • Establish and enforce project governance, reporting standards, and methodologies, providing regular status updates, dashboards, and executive reports to the CIO and senior stakeholders. • Drive continuous improvement in project delivery practices, tools, and methodologies to enhance efficiency, quality, and operational readiness. Education• Bachelor’s degree in computer science, Information Technology, Engineering, or a related field. • Professional certifications such as PMP, PRINCE2, and ITIL are strongly preferred. Previous Experience• 10–15 years of progressive experience in IT project management, with strong exposure to greenfield, infrastructure, or large-scale transformation projects. • Proven experience in solution design and delivery across infrastructure, security, and cloud environments. Special Requirements• Strong expertise in IT project management methodologies and governance frameworks. • Solid technical understanding of infrastructure, including triple play, security, cloud, and enterprise IT environments. • Excellent leadership, stakeholder management, and vendor coordination skills. • Strong budgeting, cost control, and risk management capabilities. • Strategic mindset with a strong focus on delivery, quality, and operational readiness.

Job Summary The IT Project Manager is responsible for planning, coordinating, and managing end-to-end IT projects and application releases across multiple systems and stakeholders. This role ensures successful delivery of digital and telecom solutions within scope, timeline, quality, and budget requirements. The IT Project Manager collaborates with business, development, operations, and vendor teams to manage project execution, release activities, integrations, risks, and change processes while ensuring alignment with organizational objectives and governance standards. Key Responsibilities Manage end-to-end IT projects and application release activities. Coordinate business, development, operations, infrastructure, and vendor teams. Monitor project scope, timeline, budget, risks, and deliverables. Manage multi-system integrations and deployment activities. Ensure compliance with project governance, change management, and release processes. Track project progress and provide status reporting to stakeholders and management. Support Agile, Waterfall, or Hybrid delivery methodologies as required. Identify and mitigate project risks, issues, and dependencies. Ensure successful execution of testing, deployment, and production readiness activities. Qualifications Bachelor’s degree in computer science, IT, Engineering, or related field. Minimum 5 years’ experience in IT project management, preferably in digital/telecom environments. Proven experience managing end-to-end application releases and multi-system integrations. Strong knowledge of project management methodologies (Agile, Waterfall, Hybrid). Familiarity with release management, CI/CD pipelines, and change control processes. Solid understanding of system architecture, databases, APIs, and digital applications. Excellent stakeholder management, communication, and coordination skills. Strong analytical, problem-solving, and decision-making capabilities. Ability to manage multiple parallel releases and work under high-pressure conditions.<br>Preferred Certifications:PMP, PRINCE2, or equivalent. Agile/Scrum (CSM, PMI-ACP). ITIL (foundation or higher).

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 86,000 employees in 21 countries and generated consolidated sales of EUR 3.9 billion in 2025.<br><br>The value chain ranges from standardized cables and special and data cables to highly complex wiring systems and related components, from development to production. As an innovation partner with distinctive development and systems expertise, we support our customers on the path to increasingly sustainable and connected mobility concepts from autonomous driving to alternative drives as well as charging systems.<br><br>Job Description<br><br>Manage and maintain IT infrastructure including servers, storage systems, virtualization platforms (VMware v Sphere), network equipment, and end-user devices to ensure reliable operations.<br><br>Administer Microsoft Active Directory, Group Policies, DNS, DHCP, File Services, and Microsoft 365 services to support organizational IT needs.<br><br>Monitor system performance, availability, backups, and security events; implement and maintain cybersecurity best practices, endpoint protection, and access management controls to ensure business continuity.<br><br>Install, configure, and troubleshoot network equipment including switches, wireless networks, and IP telephony solutions to maintain seamless connectivity.<br><br>Coordinate and execute backup procedures, disaster recovery protocols, and business continuity initiatives to protect critical business operations.<br><br>Support and manage cloud-based services and hybrid infrastructure environments while managing incidents, service requests, and problem resolution through IT Service Management (ITSM) processes.<br><br>Develop and maintain technical documentation, operational procedures, and knowledge base articles; prepare regular reports on system health, infrastructure status, asset management, and operational KPIs; participate in IT projects, infrastructure upgrades, system implementations, and process improvement initiatives; and provide technical guidance and training to end-users as required.<br><br>Qualifications<br><br>Bachelor's Degree in Computer Engineering, Computer Science or Information Technology.+3 years of experience in IT Infrastructure, IT Operations, or System Administration. Strong expertise in IT infrastructure management, including Windows Server, Active Directory, DNS, DHCP, Microsoft 365 Administration, VMware v Sphere, storage systems, and backup solutions. Solid understanding of networking fundamentals (TCP/IP, VLANs, Routing, Switching, Wireless Networks) with hands-on experience in Cisco networking equipment, IP Telephony systems, and cloud technologies such as Microsoft Azure. Excellent troubleshooting, analytical, and problem-solving capabilities with knowledge of ITSM frameworks and ITIL best practices.<br><br>Additional Information<br><br>People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.<br><br>LEONI processes your application data in an IT-system that is consistent across the company and uses Foreign Service providers. By sending your application, you agree to this procedure. LEONI ensures the compliance with data protection. <br><br>LEONI Wiring Systems Egypt S. A. E.

<div><h3 data-path-to-node="6">Role Purpose</h3><p data-path-to-node="7">The IT Program Delivery Manager leads the end-to-end execution of IT programs and projects for DHL Express Egypt while driving the strategic ownership of the Digital Customer Solutions function. This position serves as the critical link between structured program governance and live, customer-facing operations, ensuring customer shipping platforms remain highly available, high-performing, and fully compliant with changing national customs and regulatory mandates.</p><p data-path-to-node="7"><br></p><h3 data-path-to-node="8">Key Responsibilities</h3><ul data-path-to-node="9"><li><p data-path-to-node="9,0,0">Lead the end-to-end planning, execution, and monitoring of local IT programs and projects to achieve business objectives across scope, schedule, resources, budget, and quality.</p></li><li><p data-path-to-node="9,1,0">Manage the delivery of the local customs and regulatory technology portfolio, specifically handling integrations such as Nafeza and Advanced Cargo Information Declaration (ACID) from initiation through benefit realization.</p></li><li><p data-path-to-node="9,2,0">Provide comprehensive functional leadership to the Digital Customer Solutions team, overseeing professional growth, resource planning, and knowledge continuity.</p></li><li><p data-path-to-node="9,3,0">Own the operational performance, service level agreements, and continuous enhancement of customer-facing shipping tools, including MyDHL+, APIs, Electronic Data Interchange (EDI), and breakbulk feeds.</p></li><li><p data-path-to-node="9,4,0">Act as the senior escalation point for technical customer support issues, managing critical operational problems to successful resolution.</p></li><li><p data-path-to-node="9,5,0">Partner with the Commercial division to streamline customer onboarding, training, and technical support on all corporate digital shipping applications.</p></li><li><p data-path-to-node="9,6,0">Drive technology automation and process improvement across internal IT workflows and external digital touchpoints to elevate service quality.</p></li><li><p data-path-to-node="9,7,0">Manage high-level stakeholder relationships across Operations, Commercial, Customer Service, Finance, Customs, Gateway, and external vendor partners.</p></li><li><p data-path-to-node="9,8,0">Represent Egypt IT in regional and global corporate forums, coordinating project dependencies and technical standards with international IT units.</p></li><li><p data-path-to-node="9,9,0">Maintain rigorous project governance, technical documentation, and performance reporting according to local and regional corporate standards.</p></li></ul><div><br></div><h3 data-path-to-node="10">Qualifications, Experience and Competencies</h3><ul data-path-to-node="11"><li><p data-path-to-node="11,0,0">University Graduate with a Bachelor's degree in Information Technology, Computer Science, Engineering, or a closely related technical field.</p></li><li><p data-path-to-node="11,1,0">Project Management Professional (PMP) or PRINCE2 certification is highly desired.</p></li><li><p data-path-to-node="11,2,0">ITIL certification is considered a strong asset for service delivery alignment.</p></li><li><p data-path-to-node="11,3,0">6 to 8 years of proven experience in IT project/program management, systems solution delivery, or technical service management.</p></li><li><p data-path-to-node="11,4,0">2 to 3 years of experience in a formal team leadership or supervisory role, with a focus on coaching and developing technical personnel.</p></li><li><p data-path-to-node="11,5,0">Solid baseline knowledge of digital customer platforms, software application integration, APIs, and Electronic Data Interchange (EDI) protocols.</p></li><li><p data-path-to-node="11,6,0">Prior exposure to, or practical experience delivering software solutions for, trade compliance, logistics operations, or customs-related regulatory updates (e.g., Nafeza, ACID).</p></li><li><p data-path-to-node="11,7,0">Advanced analytical problem-solving skills combined with sound decision-making capabilities under demanding, non-negotiable external deadlines.</p></li><li><p data-path-to-node="11,8,0">Excellent communication, presentation, and stakeholder engagement skills, with the ability to influence senior business managers and external partners.</p></li><li><p data-path-to-node="11,9,0">Full professional proficiency in written and spoken English and Arabic.</p></li></ul><div><br></div><p data-path-to-node="12"><strong>Equal Treatment Clause: </strong>We are committed to fostering equal opportunity and strictly reject all forms of discrimination. At DHL Group, employee selection is based exclusively on individual qualification, performance, skills, and professional experience.</p><p data-path-to-node="12"><br></p><p data-path-to-node="13">✨ We ???????????????????????????? ???????????? ????????????????????????????????????????</p><p data-path-to-node="13">✨ We ????????????????</p><p data-path-to-node="13">✨ We ???????????????? ????????????????????????????????</p></div>

EELAF is hiring a hands-on and reliable IT Systems & Applications Administrator – Odoo & Infrastructure to manage the company’s IT environment, business applications, user access, cybersecurity controls, and Odoo system administration. The role is responsible for ensuring the availability, security, and smooth operation of EELAF’s offices, showroom, warehouse, and business teams. This includes IT infrastructure, Microsoft 365, network connectivity, devices, servers, cybersecurity, backup, ERP/CRM systems, and coordination of Odoo customizations with external developers. The successful candidate must be practical, highly organized, and able to manage both day-to-day IT issues and system-improvement projects across different departments. Key Responsibilities IT Infrastructure and User Environment Manage and maintain computers, laptops, printers, scanners, mobile devices, meeting-room equipment, and other company IT assets. Support Windows devices, software installation, user profiles, endpoint performance, patching, antivirus, and troubleshooting. Manage user onboarding, offboarding, email setup, system access, permissions, devices, and IT asset handover. Maintain accurate IT asset registers, software licenses, warranty records, vendor contacts, and maintenance schedules. Provide timely technical support to office, showroom, warehouse, sales, finance, logistics, and management teams. Microsoft 365 and Identity Management Administer Microsoft 365 services, including Microsoft Entra ID, Exchange Online, Outlook, Teams, One Drive, Share Point, user accounts, groups, permissions, and access policies. Manage email accounts, shared mailboxes, distribution lists, mail permissions, and user access requirements. Apply password policies, multi-factor authentication, access controls, and security best practices. Support Microsoft 365 troubleshooting, account recovery, access issues, and collaboration tools. Network, Security, and Connectivity Manage and support LAN, Wi-Fi, switches, routers, firewalls, VPN connections, internet links, and ISP coordination. Troubleshoot network, connectivity, printing, Wi-Fi, remote-access, and site-to-site communication issues. Maintain network documentation, IP plans, device configurations, rack layouts, and connectivity records. Support firewall rules, VPN access, network segmentation, and security controls. Monitor network performance and identify recurring infrastructure issues before they affect business operations. Servers, Backup, and Cybersecurity Support Windows Server environments, Active Directory, Group Policy, shared folders, file permissions, and user access control. Maintain endpoint protection, antivirus, patch management, backup monitoring, and recovery readiness. Monitor backup status for critical business systems and ensure recovery procedures are documented and tested. Support disaster-recovery planning and business-continuity requirements. Apply cybersecurity policies and provide basic user awareness regarding phishing, password security, access control, and safe device usage. Odoo Administration and Business Applications Administer Odoo users, access rights, security groups, approvals, workflows, and system configurations. Support users across Odoo modules such as CRM, Sales, Inventory, Warehouse, POS, Documents, HR, Marketing, and related business workflows. Investigate Odoo issues and determine whether they are caused by user error, configuration, access rights, process gaps, data issues, or customization requirements. Coordinate with internal departments to understand operational needs and document clear system requirements. Prepare change requests, process maps, test scenarios, and acceptance criteria for Odoo customizations. Manage Odoo customization requests with external developers from requirement definition through testing, user acceptance, deployment, and post-deployment follow-up. Review developer deliverables, validate that requested functionality matches business requirements, and ensure changes do not negatively affect existing workflows. Maintain a structured log of Odoo issues, enhancements, priorities, release notes, and pending development tasks. Support Odoo data quality, reporting reliability, user adoption, and process compliance. Coordinate upgrades, testing, user communication, and controlled deployment of new Odoo features or customizations. Ensure no system changes are moved to production without testing, approvals, documentation, and user validation. Internal ELV and Security Systems Support internal CCTV, access control, attendance, networking, and low-current systems across EELAF locations. Coordinate with external vendors for installation, maintenance, troubleshooting, and upgrades when required. Maintain basic documentation for cameras, access-control devices, attendance systems, network-connected security equipment, and related assets. Vendors, Documentation, and Improvement Coordinate with IT vendors, internet providers, hardware suppliers, software providers, Odoo developers, and security-system contractors. Evaluate vendor proposals, follow up on service levels, and ensure issues are resolved within agreed timelines. Maintain IT policies, network diagrams, access records, asset registers, backup logs, issue logs, and system documentation. Identify recurring technology issues and recommend practical improvements to systems, security, business continuity, and employee productivity. Requirements Bachelor’s degree in Computer Science, Information Technology, Computer Engineering, Communications Engineering, or a related field. Minimum 5–8 years of experience in IT systems administration, infrastructure support, corporate IT operations, or business applications support. Minimum 2 years of practical experience with Odoo administration, ERP support, Odoo customization coordination, or Odoo functional implementation. Strong practical knowledge of Microsoft 365, Microsoft Entra ID, Exchange Online, Outlook, Teams, One Drive, Share Point, user access, and security permissions. Strong knowledge of Windows operating systems, Windows Server, Active Directory, Group Policy, endpoint security, antivirus, backup, and recovery procedures. Good practical knowledge of networking, switches, routers, firewalls, Wi-Fi, VPN, internet connectivity, and troubleshooting. Good understanding of cybersecurity controls, password policies, MFA, access management, backup practices, and endpoint protection. Strong knowledge of Odoo user roles, access rights, workflows, modules, issue handling, testing, and customization follow-up. Ability to gather requirements from business users and translate them into clear tasks for Odoo developers. Ability to test customizations, conduct user acceptance testing, document issues, and control deployment to production. Working knowledge of CCTV, access control, attendance systems, and network-connected ELV systems is required. Experience supporting multi-location offices, warehouses, showrooms, or distribution businesses is strongly preferred. Strong documentation, vendor-management, troubleshooting, prioritization, and communication skills. Good command of written and spoken English. Microsoft, Cisco, Fortinet, Microsoft 365, Odoo, or cybersecurity certifications are an advantage.

IT Security Manager Experience in healthcare industry. The IT Security Manager is responsible for the day‑to‑day operation and execution of the healthcare organization’s security function, covering cyber, physical, and operational security domains. The role ensures that security technologies are effectively operated, security scenarios are actively monitored and managed, and security incidents are detected, analyzed, and resolved in collaboration with IT and clinical teams. The Security Manager leads the security team’s daily activities and acts as the operational arm of the security pillar under the direction of the Security Director.. Security Operations Execution Execute the organization’s security strategy and policies as defined by the Security Director. Manage daily security operations across IT systems, clinical platforms, infrastructure, and facilities. Ensure continuous monitoring of security events, alerts, and risks. Maintain operational readiness for security incidents affecting patient care, data, or facilities. 2. Security Technologies & Equipment Management Manage, operate, and oversee security technologies and equipment, including:Cybersecurity Technologies Firewalls and network security appliances IDS / IPS systems Endpoint protection and EDR solutions SIEM and log monitoring platforms Email and web security solutions Identity and Access Management (IAM), including AD-based access controls Vulnerability assessment and patch management tools Physical & Facility Security Systems CCTV and video surveillance platforms Access control systems (card based, biometric, secure zones) Security systems protecting data centers and critical technical areas 3. Security Scenarios & Incident Response Define, document, and operationalize security scenarios, including:Cyberattacks and malware outbreaks Ransomware and phishing incidents Unauthorized access to HIS, PACS, ERP, or clinical systems Data leakage or privacy breaches Physical security incidents impacting IT or clinical assets Lead incident detection, containment, investigation, and recovery activities. Coordinate with the Security Director during high severity or organization wide incidents. 4. Team Leadership & Daily Management Lead and manage the security team’s day to day activities, including monitoring, analysis, and response. Assign tasks, shifts, and on call coverage to ensure continuous security operations. Review alerts, incidents, and investigations for quality and completeness. Coach and develop team members on security tools, procedures, and threat response techniques. 5. Collaboration with IT & Operations Work closely with:Applications teams to secure HIS, PACS, Oracle Fusion, and custom solutions Infrastructure teams to secure networks, servers, cloud platforms, and data centers Hospital and clinical operations to ensure security controls do not disrupt patient care Provide security input into system changes, implementations, and upgrades. 6. Risk, Compliance & Reporting Identify and report security risks, vulnerabilities, and incident trends to the Security Director. Support audits, assessments, and regulatory reviews by preparing security evidence and reports. Ensure security controls are operating effectively and consistently across the organization. Technical Strong hands‑on experience with cybersecurity and physical security systems. Understanding of healthcare IT environments, clinical systems, and sensitive data protection. Experience operating monitoring, alerting, and incident response processes. Leadership & Behavioral Proven ability to lead operational teams in a 24/7 or high‑availability environment. Strong incident management and decision‑making skills under pressure. Clear and disciplined communication with security leadership and IT peers.<br><br><br>education requirements<br>Bachelor’s degree in Information Security, Computer Science, or related field.7–10+ years of experience in IT or security operations, preferably in healthcare or regulated environments. Demonstrated experience managing security tools, incidents, and operational teams.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Job Summary We are seeking an experienced ServiceNow Project Manager to lead the successful delivery of ServiceNow team implementation, enhancement, and transformation projects. The ideal candidate will be responsible for managing project scope, timelines, budgets, resources, and stakeholder communications while ensuring alignment with business objectives and ServiceNow best practices. The ServiceNow Project Manager will collaborate with cross-functional teams, including business stakeholders, architects, developers, consultants, and vendors, to deliver high-quality solutions across the ServiceNow platform. Key Responsibilities Lead end-to-end delivery of ServiceNow projects, including planning, execution, monitoring, and closure. Manage project scope, schedules, budgets, risks, dependencies, and resource allocation. Coordinate with business stakeholders to gather requirements and define project objectives. Facilitate workshops, project meetings, steering committee sessions, and status reporting. Ensure successful implementation of ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, SecOps, GRC, or other platform capabilities. Work closely with ServiceNow architects and technical teams to ensure solution alignment with business requirements. Monitor project progress and proactively address risks, issues, and change requests. Ensure adherence to project governance, quality standards, and organizational processes. Manage third-party vendors, implementation partners, and external stakeholders. Drive user adoption, training, change management, and transition to support teams. Prepare executive-level reports, dashboards, and project documentation. Support continuous improvement initiatives and ServiceNow roadmap planning.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field.</li><li>5+ years of project management experience delivering enterprise IT projects.</li><li>2+ years of experience managing ServiceNow implementation or enhancement projects.</li><li>Strong understanding of ServiceNow platform capabilities and modules.</li><li>Experience with Agile, Scrum, Waterfall, or hybrid delivery methodologies.</li><li>Proven ability to manage multiple stakeholders and cross-functional teams.</li><li>Strong communication, leadership, and problem-solving skills.</li><li>Experience managing project budgets, timelines, and vendor relationships.</li><li>ServiceNow Certified System Administrator (CSA).</li><li>ServiceNow Certified Implementation Specialist (CIS) in one or more modules.</li><li>PMP, Agile, Scrum Master, or equivalent project management certification.</li><li>Experience in digital transformation, IT service management, or enterprise platform modernization initiatives.</li><li>Experience working in large enterprise or government environments.</li></ul><p></p></section>

Who are we? CFI Financial Group is an award-winning trading provider, possessing more than 25 years of experience with multiple offices around the world including London, Larnaca, Beirut, Amman, Dubai, Port Louis, and others. CFI is hiring! Make your mark in the online trading industry. Are you looking to pursue a career in finance? Do you want to work with a dynamic and growing team in the exciting world of online trading and investing? If you answered yes, then we have some amazing opportunities for you!<br>Job Description:We are hiring a talented IT Help Desk Officer professional to join our team.<br>Responsibilities:Providing technical assistance and support to end-users, troubleshooting hardware and software issues, and resolving technical problems. Responding to and resolving user inquiries and requests in a timely and professional manner, ensuring high-quality customer service. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Documenting and tracking user issues and resolutions in a ticketing system, maintaining accurate records and ensuring proper ticket management. Participating in training programs and self-study to continuously improve technical skills and stay updated with emerging technologies. Adhering to established IT policies, procedures, and security guidelines while handling user requests and accessing sensitive information. Assisting with the management and maintenance of IT assets, including inventory tracking and equipment maintenance. Collaborating with cross-functional teams and vendors as required to resolve technical issues and implement solutions.<br>Requirements:Bachelor’s degree in information technology, Computer Science, or a related field (or equivalent experience. Proven experience in IT support, preferably in a financial services or trading environment. Strong knowledge of Windows OS, Microsoft 365, Active Directory, and network troubleshooting (TCP/IP, DNS, VPN). Familiarity with trading platforms (Meta Trader 4/5 or similar) and financial services applications. Excellent troubleshooting, analytical, and problem-solving skills. Fluency in English (written and spoken).<br>Why join CFI? We’re a fast-growing, multinational company Competitive salaries and benefits Work and learn with industry professions Supportive and collaborative environment Unlimited opportunities for growth and development

Location: New Cairo, Egypt (Onsite) Schedule: Sunday to Thursday (9 am - 5 pm) <br>Key Responsibilities Lead end-to-end project delivery across Temenos core banking platform Manage project scope, timelines, budget, resources, and deliverables Drive system implementation, integration, migration, and rollout activities Coordinate with business, IT, vendors, and third-party providers Own stakeholder engagement, including senior bank leadership and external partners Ensure effective risk, issue, and dependency management Oversee solution delivery across APIs, middleware, and legacy integrations Support testing, UAT, and production deployment cycles Ensure compliance with banking regulations, security, and audit requirements Drive execution within Agile, Waterfall, or hybrid environments<br>Required: Core Banking (Temenos) Strong experience in:Temenos Transact (T24), Infinity, or related modules Core banking implementation, upgrades, or transformation programs Product configuration, interfaces, and data migration Integration with surrounding banking systems (payments, channels, reporting)<br>Qualifications & Experience Bachelor’s degree in Computer Science, Engineering, or related field5–10+ years of experience in project management within banking or fintech Proven track record delivering complex system implementations Experience with Core Banking Project (Temenos) Strong technical understanding of banking architecture and integrations Experience managing cross-functional and vendor-driven projects<br>Tools & Methodologies Proficiency with JIRA, MS Project, Azure Dev Ops, ALM, or similar tools Strong command of Agile, Waterfall, and hybrid delivery models Experience with project tracking, reporting, and governance<br>Core Competencies Strong delivery ownership and accountability mindset Excellent communication and stakeholder management Ability to operate in fast-paced, high-pressure environments Strong problem-solving and decision-making skills Experience working in matrix and cross-functional structures

Location: New Cairo, Egypt (Onsite) Schedule: Sunday to Thursday (9 am - 5 pm) <br>Key Responsibilities Lead end-to-end project delivery across Temenos core banking platform Manage project scope, timelines, budget, resources, and deliverables Drive system implementation, integration, migration, and rollout activities Coordinate with business, IT, vendors, and third-party providers Own stakeholder engagement, including senior bank leadership and external partners Ensure effective risk, issue, and dependency management Oversee solution delivery across APIs, middleware, and legacy integrations Support testing, UAT, and production deployment cycles Ensure compliance with banking regulations, security, and audit requirements Drive execution within Agile, Waterfall, or hybrid environments<br>Required: Core Banking (Temenos) Strong experience in:Temenos Transact (T24), Infinity, or related modules Core banking implementation, upgrades, or transformation programs Product configuration, interfaces, and data migration Integration with surrounding banking systems (payments, channels, reporting)<br>Qualifications & Experience Bachelor’s degree in Computer Science, Engineering, or related field5–10+ years of experience in project management within banking or fintech Proven track record delivering complex system implementations Experience with Core Banking Project (Temenos) Strong technical understanding of banking architecture and integrations Experience managing cross-functional and vendor-driven projects<br>Tools & Methodologies Proficiency with JIRA, MS Project, Azure Dev Ops, ALM, or similar tools Strong command of Agile, Waterfall, and hybrid delivery models Experience with project tracking, reporting, and governance<br>Core Competencies Strong delivery ownership and accountability mindset Excellent communication and stakeholder management Ability to operate in fast-paced, high-pressure environments Strong problem-solving and decision-making skills Experience working in matrix and cross-functional structures

Company Description Stitch® is redefining customer engagement through AI-driven solutions tailored to the specific needs of each business. The platform automates customer service, personalizes marketing, and supports sales by connecting every customer touchpoint into a unified experience. By combining advanced artificial intelligence with deep industry expertise, Stitch® enables smarter and faster interactions across channels. Team members contribute to a powerful, evolving platform that helps organizations deliver more relevant and personalized customer journeys. Role Description The Technology Project Manager is a full-time, on-site role based in Heliopolis. This role is responsible for planning, coordinating, and overseeing technology projects that support Stitch®’s AI-driven engagement platform. Day-to-day tasks include defining project scope and objectives, managing timelines and resources, tracking budgets, and coordinating across engineering, product, and operations teams to ensure successful delivery. The Technology Project Manager will manage risks and dependencies, communicate project status to stakeholders, and help improve project management processes and tools. The person in this role will also work to align technical initiatives with business goals and contribute to continuous improvement of project outcomes. Qualifications Strong project management skills, including experience leading end-to-end technology projects and managing timelines, scope, and deliverables. Program management capabilities to coordinate multiple related initiatives and align them with strategic business objectives. Information technology knowledge, with familiarity in software development lifecycles, integrations, and cloud-based platforms. Analytical skills to interpret data, assess risks, make informed decisions, and optimize project performance. Budgeting experience, including planning, monitoring, and reporting on project financials. Excellent communication and stakeholder management abilities, with skill in collaborating across cross-functional teams. Proven organizational and time-management skills, with attention to detail and a structured approach to documentation and reporting. Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field; project management certifications (e.g., PMP, Prince2, Agile/Scrum) are an advantage. Experience in AI, Saa S, or customer engagement platforms is beneficial, along with a willingness to learn new tools and methodologies.

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.<br><br>Job Description<br><br>Role summary<br><br>As an Engineer of IT Operations, you will take a lead role in designing, implementing, and managing the company’s IT infrastructure across multiple regions. You will serve as a primary escalation point for complex technical challenges, providing advanced second and third-line (L2/L3) support within the IT Operations team. In this role, you will not only ensure the stability and security of our core IT services but also mentor junior team members and be part of key IT projects. A critical aspect of this position involves providing regional technical support and expertise to teams in other countries, ensuring consistent IT standards and operational excellence across our international sites.<br><br>The Following Experience Is Relevant To Us<br><br>IT Support & Troubleshooting:<br><br>Provide second-line (L2) technical support for hardware, software, and network issues across multiple sites. Diagnose and resolve technical issues escalated from first-line support, ensuring minimal downtime and disruption for end-users. Manage incidents and service requests in the Jira ticketing system following the IT incident management process, ensuring accurate documentation and timely resolution within the SLAs. Manage escalated incidents from the IT Service Desk (L1), ensuring they are updated daily with high-quality troubleshooting steps and meaningful progress reports. Use Slack for real-time communication and coordination with internal teams to resolve incidents and requests quickly and efficiently. Prioritize and escalate issues to L3 as necessary, ensuring prompt and effective resolution to minimize business impact. Communicate High Priority Incidents / critical issues to IT leadership and key stakeholders to ensure visibility and awareness. Ensure adherence to ITIL processes, including Incident Management, Request Fulfilment, Problem Management, Change Management, and Asset Management, within the t Mart IT Operations team.<br><br>Network Administration<br><br>Configure and maintain network devices, including firewalls, routers, switches, and Wi-Fi access points, ensuring full operational functionality. Support the management of email accounts, and cloud services. Monitor and advanced troubleshooting for internet connectivity, VPN issues, and network performance.<br><br>New Site Deployments & IT Infrastructure Maintenance<br><br>Lead the complete configuration of IT infrastructure for new sites, warehouses, and other locations, ensuring network and systems readiness. Provide full configuration support for network devices, CCTV cameras, POS systems, and other hardware installations. Provide on-ground support for L3 engineers during office setups and remote sites to ensure proper implementation. Travel to multiple sites within the country for support, installations, and troubleshooting as needed. A valid driving license is required to visit the locations.<br><br>CCTV & Security Systems Support<br><br>Configure, maintain, and troubleshoot CCTV systems, ensuring operational continuity and compliance with security requirements. Ensure proper storage and retrieval of video recordings in line with company guidelines.<br><br>Documentation & Process Improvement<br><br>Maintain accurate IT asset inventory, including network devices. Document troubleshooting guides, system configurations, and best practices to enhance IT support efficiency. Identify areas for process automation and efficiency improvements within IT operations.<br><br>Cross-Team Collaboration & Stakeholder Engagement<br><br>Work closely with IT Operations engineers in different regions, other IT teams (L1/L2/L3), and cross-functional teams. Support IT projects, upgrades, and initiatives aimed at improving infrastructure resilience. Provide guidance and training to end-users on IT policies, procedures, and best practices.<br><br>Skills Required<br><br>Advanced knowledge of network infrastructure, with familiarity in working with Fortinet devices for firewall and network setup. Good problem-solving skills to assist in troubleshooting and resolving technical issues effectively. Familiarity with real-time communication platforms like Slack to coordinate support and resolve issues effectively. Understanding of networking fundamentals (TCP/IP, VLANs, DHCP, DNS) and security protocols (firewalls, VPNs, data encryption). Experience with Microsoft 365, Active Directory, and basic knowledge with cloud platforms. Competence in managing CCTV systems, ensuring security, proper installation, and data retention. Ability to work collaboratively with internal teams and vendors to achieve business goals. Excellent communication skills, with the ability to interact effectively with both technical and non-technical stakeholders. Ability to manage time effectively, prioritize tasks, and work independently in a fast-paced, multi-site environment. Problem-solving skills, with the ability to identify issues and work toward solutions. A basic knowledge and understanding of ITIL or IT Service Management practices is desirable.<br><br>Qualifications<br><br>Bachelor’s Degree in Information Technology, Computer Science, or a related field (preferred but not mandatory).4+ years of experience in IT support, network administration, or systems administration. Relevant IT certifications (e.g., CCNA, Fortinet NSE, Comp TIA Network+) are highly desirable. Proficiency in troubleshooting Windows systems, network devices, security tools and basic knowledge in Linux systems. ITIL Foundation Certified (V3 / V4) - Preferred

Role Objectives:As a Technical Support Engineer II, I diagnose and troubleshoot technical issues, ensuring adherence to SLAs. I collaborate with engineering teams to escalate and resolve production problems, communicate with various stakeholders, and conduct daily health checks and monitoring. Additionally, I provide guidance to team members, prepare detailed incident reports for management, and analyze recurring issues and trends for proactive resolution.<br><br>Roles & Responsibilities:Diagnose and troubleshoot technical issues, serving as the first line of support to ensure swift resolution. Handle support tickets received through various channels, ensuring resolution within the agreed Service Level Agreements (SLAs). Communicate with the engineering team to escalate production problems, discuss solutions, and share technical logs for thorough issue resolution. Liaise with various stakeholders, including commercial, operations, and engineering teams, to address and resolve technical issues efficiently. Conduct daily health checks and system monitoring to proactively identify potential issues. Provide support and guidance to team members in their daily tasks, fostering a collaborative work environment. Prepare detailed reports for global incidents and share insights with the management team for informed decision-making. Analyze recurring issues and abnormal trends to develop and implement effective long-term solutions<br>. REQUIRED EDUCATION, KNOWLEDGE, AND SKILLSBachelor degree in Information Systems, Computer Science, or related field.1-2 years of experience as a support engineer. Familiar with database, scripting, APIs & basic programming concepts Excellent presentation and communication skills. Excellent analytical and problem-solving skills. Highly organized with strict adherence to deadline. Familiar with Agile concepts will be a plus. Experience in Odoo is a plus.

We enable financial institutions to become digital leaders.<br>As a professional team of global scale, we work with the best clients for great and exciting projects, in an environment where we learn amazing things every day. Each code, each voice, each contribution, each challenge, each success is celebrated here. We welcome candidates who share our values, have the skills and are passionate to enjoy our journey to build the digital future of finance, together.<br>About Job:We are looking for Support Engineer, who will be responsible for the operational support, monitoring, and maintenance of client environments within the agreed Managed Services scope. The role ensures timely incident resolution, proactive monitoring, and adherence to service level agreements (SLAs) while maintaining high standards of reliability and security. The position supports banking and financial services clients, operating within structured change management and governance frameworks.<br>What you will be doing:Monitor client environments using Azure-native monitoring tools and respond to alerts in accordance with SLA requirements. Investigate and resolve incidents affecting the Veri Park solution and its supporting Azure infrastructure. Perform structured log analysis and troubleshooting to determine root cause and ownership (application, infrastructure, or third-party integration). Escalate complex issues to senior engineers or Team Lead when required. Create, update, and maintain monitoring dashboards and alert configurations. Execute approved changes in accordance with the change management process. Support patching and preventive maintenance activities within the agreed scope. Participate in root cause analysis (RCA) activities and contribute to preventive improvements. Maintain accurate incident records and documentation in the Service Desk system. Assist in preparing operational and SLA performance reports. Support client communication during incident handling and service restoration. Contribute to knowledge base articles and operational documentation. Technical & Cloud Operations Practical experience with Microsoft Azure (Iaa S and/or Paa S environments). Familiarity with Azure networking concepts (VNet, NSG, DNS basics). Ability to configure and adjust alert rules and thresholds. Understanding of Role-Based Access Control (RBAC) principles. Basic knowledge of backup and disaster recovery concepts in cloud environments. Ability to differentiate between application-related issues and infrastructure-related issues. Incident & Service Management Understanding of ITIL-based Incident and Change Management processes. Experience handling production incidents in a structured support environment. Ability to meet defined SLA response and resolution targets. Strong troubleshooting and analytical skills. Security & Compliance Awareness Awareness of operational security principles in cloud environments. Basic understanding of patch management and vulnerability handling. Familiarity with working in regulated environments (banking/financial services preferred). Communication & Professional Skills Strong written and verbal communication skills. Ability to document incidents clearly and concisely. Client-focused and service-oriented mindset. Ability to work under pressure during high-severity incidents. Strong organizational and time management skills. Basic / Preferred Skills:Experience with Azure Monitor, Log Analytics, and Application Insights. Ability to write and interpret Kusto Query Language (KQL) queries for:Log analysis Incident investigation Troubleshooting and diagnostics Experience creating and maintaining custom dashboards and monitoring workbooks.<br>What we are looking for:Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent practical experience).3–5 years of experience in IT support, cloud operations, or Managed Services. This role will be required to work in shift rotation as you will provide 24/7 service to Managed Services customers. Experience working in production environments. Experience using IT service management tools (Service Desk systems). Exposure to Azure cloud operations is required.<br>Preferred Qualifications Microsoft Azure certifications (e.g., AZ-900, AZ-104). ITIL Foundation certification. Experience supporting fintech or banking platforms. Exposure to automation or Infrastructure-as-Code concepts is an advantage.<br>What we are offering:Performance-Linked Bonus: Your hard work doesn't go unnoticed! Enjoy a performance-linked bonus as a testament to your dedication! Rewards Beyond the Job: Enjoy a comprehensive benefits package, including Remote Work Support, Health Insurance, Care Program, and Online Psychological Support. We care you! Birthday Leave, Because You Matter: We value your special moments! Take the day off on your birthday and treat yourself. Global Impact, Cutting-Edge Tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies. Your skills will shape the future of our industry. Unleash Your Potential: Develop yourself with Veri Park Academy opportunities; webinars, and in-house training sessions. Diverse, Vibrant Community: Be part of a dynamic environment that values diversity and inclusivity. Together Culture: Even in a remote world, we cultivate connections through engaging face-to-face gatherings as well as online fun events. Special information sharing environment where you can update & align yourself.<br>About Veri Park:We are a global technology company with more than two decades of expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world class customer journeys in digital and assisted channels. We develop omni-channel delivery, customer engagement (CRM), branch automation and loan origination solutions based on Microsoft technology (Azure, Dynamics 365, Power Platform) for banks and insurance companies worldwide. With offices in 15 countries from Canada over Europe and the Middle East to Kuala Lumpur, our 900+ colleagues are serving customers in more than 30 countries worldwide.<br>https://www.veripark.com

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

Sika is a speciality chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industrial manufacturing. Sika has subsidiaries in 102 countries around the world and, in over 400 factories, produces innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation sector towards greater environmental compatibility. With more than 34,000 employees, the company generated sales of CHF 11.76 billion in 2024.<br><br><br><br>Job Description<br><br>We're looking for a detail-oriented and analytical IT Digital & Support Analyst to join our organization in Cairo, Egypt. In this role, you will serve as a critical support resource, providing technical assistance and digital solutions to our users while maintaining organized systems and efficient workflows. The ideal candidate will combine strong technical knowledge with excellent customer service skills, ensuring that all IT-related issues are resolved promptly and professionally.<br><br>Provide first-line and second-line technical support to end-users via phone, email, and remote support tools Troubleshoot hardware, software, and network connectivity issues with a systematic and analytical approach Manage and prioritize support tickets using ticketing systems, ensuring timely resolution and documentation Install, configure, and maintain operating systems, applications, and digital tools across multiple platforms Perform system diagnostics and analyze technical problems to identify root causes and implement solutions Maintain detailed records of all support activities, resolutions, and user interactions for quality assurance Assist with user onboarding and provide training on IT systems, applications, and digital best practices Monitor system performance and proactively identify potential issues before they impact users Collaborate with IT team members to resolve complex technical challenges and share knowledge Stay organized by managing multiple support requests simultaneously while maintaining service quality standards Support the implementation and customization of digital tools and applications across the organization<br><br>Qualifications<br><br>Education<br><br>Bachelor’s degree in Engineering, Computer Science, IT, or a related discipline. Experience<br><br>Minimum 5 years in IT support and/or application development. Hands-on experience with Microsoft 365 and Power Platform. Corporate or industrial support background is preferred. Technical Skills<br><br>Strong knowledge of Microsoft 365 administration and Power Platform development. Basic understanding of SQL and databases. Familiarity with mobile app design, API integrations, ticketing systems, and networking fundamentals. Soft Skills<br><br>Strong analytical and problem-solving abilities. Effective communication with both technical and non-technical users. Ability to manage multiple priorities independently. Willingness to travel between sites. Fluent in written and spoken English. Preferred Qualifications<br><br>Microsoft certifications (Power Platform, Azure, M365). Experience in manufacturing or multi-site environments. Knowledge of ERP systems such as SAP or Microsoft Dynamics. Basic cybersecurity awareness. Core Competencies<br><br>Business-focused mindset. Strong customer service orientation. Commitment to innovation and continuous improvement. Accountability and ownership. <br><br>Additional Information<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.<br><br>We offer competitive salaries, aligned with local market benchmarks and the specific scope and responsibilities of each role. Compensation is determined based skills relevant to the position, education and/or training. We are committed to fair and equitable pay practices in accordance with applicable laws and regulations.

Company Description Hypercell is an Egyptian software development firm headquartered in Cairo, Egypt. The company collaborates closely with clients to deliver highly customized solutions while maintaining a commitment to quality.<br>Role Description This is a full-time on-site role for a IT Application Support located in Cairo, Egypt. The IT Application Support will provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis.<br>Qualifications Bachelor's degree in computer science, Information Technology, or related field At least 4~5 years' experience with IT application system support and troubleshooting. Proven experience in IT application maintenance (patching, upgrades, transport management). Strong background with SQL with different type of databases to provide proper troubleshooting. Strong background in incident and problem management, including coordination and resolution of critical production issues. High proficiency in English, both written and verbal, to effectively document procedures and collaborate with stakeholders. Familiarity with core banking environments and Finacle application is a significant advantage. Experience in generating reports and dashboards using SAP Business Objects, Crystal Reports, or similar reporting tools. SAP Certification(s) in relevant module(s) (e.g., SAP BASIS, SAP FI/CO, SAP ABAP, or SAP S/4HANA) is preferred. Responsibilities Application Support: Provide expert-level support for assigned applications, including troubleshooting, problem resolution, and root cause analysis Application Maintenance: Perform regular maintenance tasks, such as system updates, patches, and upgrades. Minor application performance and identify potential issues proactively. Incident Management: Coordinate incident routing and response, manage the workload, own the root cause analysis and provide resolution as necessary with adherence to the approved service level agreement. Application Enhancement: Collaborate with business users to gather requirements for application enhancements and new features. Develop and implement solutions to meet business needs Problem Management: Identify and address recurring issues, provide root cause analysis and permanent resolution. Documentation: Create and maintain comprehensive documentation for supported applications, including user manuals, technical guides, and knowledge base articles. Compliance: Adhere to IT security policies and procedures related to IT security and compliance. User Management: User creation and knowledge of system integration with 2-factor Authentication Provide business analysis and requirements-gathering support for end-users.