CS Cart Jobs - Cairo Egypt

Role Purpose The IT Infrastructure Engineer is responsible for maintaining and supporting the organization’s IT infrastructure, ensuring smooth day-to-day operations, system availability, and efficient resolution of technical issues. The role focuses on end-user support, server management, virtualization, and network stability. Key Responsibilities & Duties• Provide end-user support, troubleshooting hardware, software, and system issues• Maintain and manage internal servers, including QNAP and related storage systems• Create and manage virtual machines and virtual environments (Virtualization)• Monitor system performance and ensure availability of IT infrastructure• Diagnose and resolve network issues (LAN/WAN, connectivity, access problems)• Support installation, configuration, and maintenance of IT systems and equipment• Perform regular system updates, backups, and security checks• Collaborate with internal teams to ensure smooth IT operations• Document issues, solutions, and system configurations Requirements• Bachelor’s degree in Computer Science, Information Technology, or related field.• 5+ years of experience in IT infrastructure or system administration.• Strong experience in end-user support and troubleshooting.• Hands-on experience with servers (QNAP or similar storage solutions).• Experience with virtualization technologies (VMware, Hyper-V, or similar).• Good understanding of networking concepts and issue resolution.• Strong problem-solving and communication skills.• Ability to work in a fast-paced environment and handle multiple tasks.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

Key Responsibilities Provide first-line technical support to customers via phone, email, and chat. Troubleshoot and resolve technical issues or escalate them when necessary. Log, track, and update support tickets accurately. Guide customers through basic troubleshooting steps and product usage. Collaborate with internal teams to resolve customer issues. Maintain a high level of customer satisfaction through professional communication. Document solutions and contribute to the knowledge base. Stay up to date with product features and technical processes. Requirements Bachelor's degree in Computer Science, Computer Engineering, Information Systems, or a related field, or equivalent technical training (e.g., ITI) or self-learning experience. OR previous experience in a light Technical Support role with a strong interest in developing technical skills. Customer service experience is a plus. Fluent English (spoken and written). Excellent communication and interpersonal skills Ability to learn quickly and work in a fast-paced environment.

********* Must have IT sales background ***********<br>Job Summary:Responsible for driving revenue growth by managing strategic accounts, acquiring new clients, and expanding Quadra Tech’s portfolio within assigned markets. The role focuses on building long-term client relationships, identifying business opportunities, leading complex sales cycles, and achieving assigned sales targets. This position requires strong consultative selling skills, technical understanding of IT solutions, and the ability to manage high-value enterprise accounts.<br>Job Description:Achieve and exceed annual and quarterly sales targets. Develop and execute strategic account plans. Identify new business opportunities within existing and potential clients. Lead the full sales cycle from prospecting to closing deals. Prepare commercial proposals, tenders, and pricing strategies. Build and maintain strong, long-term client relationships. Act as the main point of contact for key accounts. Conduct regular business reviews with clients. Ensure high customer satisfaction and retention. Expand Quadra Tech’s footprint in government, enterprise, and private sectors. Identify cross-selling and upselling opportunities. Monitor market trends and competitor activities. Develop strong pipeline management and forecasting accuracy. Coordinate with technology vendors and partners. Negotiate pricing and commercial terms. Maintain strong relationships with key vendors (e.g., infrastructure, cybersecurity, software providers). Work closely with Presales, Technical, and Project teams to design tailored solutions. Coordinate with Finance for payment follow-ups and credit management. Provide regular sales reports and forecasts to management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.7–10+ years of experience in IT sales or technology solutions sales. Proven track record of achieving high revenue targets. Experience handling enterprise and government accounts is preferred. Strong understanding of IT infrastructure, cybersecurity, networking, or enterprise solutions. Ability to understand technical proposals and translate them into business value. Excellent negotiation and closing skills. Strong communication and presentation skills. Strategic thinking and consultative selling approach. Strong financial and commercial awareness. Ability to manage large, complex deals. Leadership skills and ability to mentor junior sales team members. Results-driven and target-oriented. High level of professionalism. Strong relationship-building skills. Ability to work under pressure and meet deadlines.

********* Must have IT sales background ***********<br>Job Summary:Responsible for driving revenue growth by managing strategic accounts, acquiring new clients, and expanding Quadra Tech’s portfolio within assigned markets. The role focuses on building long-term client relationships, identifying business opportunities, leading complex sales cycles, and achieving assigned sales targets. This position requires strong consultative selling skills, technical understanding of IT solutions, and the ability to manage high-value enterprise accounts.<br>Job Description:Achieve and exceed annual and quarterly sales targets. Develop and execute strategic account plans. Identify new business opportunities within existing and potential clients. Lead the full sales cycle from prospecting to closing deals. Prepare commercial proposals, tenders, and pricing strategies. Build and maintain strong, long-term client relationships. Act as the main point of contact for key accounts. Conduct regular business reviews with clients. Ensure high customer satisfaction and retention. Expand Quadra Tech’s footprint in government, enterprise, and private sectors. Identify cross-selling and upselling opportunities. Monitor market trends and competitor activities. Develop strong pipeline management and forecasting accuracy. Coordinate with technology vendors and partners. Negotiate pricing and commercial terms. Maintain strong relationships with key vendors (e.g., infrastructure, cybersecurity, software providers). Work closely with Presales, Technical, and Project teams to design tailored solutions. Coordinate with Finance for payment follow-ups and credit management. Provide regular sales reports and forecasts to management.<br>Qualifications:Bachelor’s degree in Business Administration, Engineering, Computer Science, or related field.7–10+ years of experience in IT sales or technology solutions sales. Proven track record of achieving high revenue targets. Experience handling enterprise and government accounts is preferred. Strong understanding of IT infrastructure, cybersecurity, networking, or enterprise solutions. Ability to understand technical proposals and translate them into business value. Excellent negotiation and closing skills. Strong communication and presentation skills. Strategic thinking and consultative selling approach. Strong financial and commercial awareness. Ability to manage large, complex deals. Leadership skills and ability to mentor junior sales team members. Results-driven and target-oriented. High level of professionalism. Strong relationship-building skills. Ability to work under pressure and meet deadlines.

Abdul Latif Jameel… a place to realize your potential<br>Through Respect, Continuous Improvement, Pioneering Spirit, and Empowerment, we are proud of our culture which sees ideas blossom, people thrive and success flourish. Abdul Latif Jameel is a global investor and 80-year-old network of internationally diversified businesses shaping the future of core sectors driving the global economy including Mobility, Energy, Environmental Services, Financial Services and Health; together with land & real estate development, logistics, electronics retailing and media services. Established in 1945, Abdul Latif Jameel has a presence in more than 35 countries employing over 11,000 people from more than 85 nationalities.<br>JOB PURPOSEAs an IT Auditor, you will play a critical role in assessing and strengthening the organization's IT control environment, governance framework, and information security practices. You will support the execution of risk-based IT audits, evaluate technology-related risks, and provide valuable insights that enhance operational effectiveness, compliance, and business resilience. This role offers an exciting opportunity to work across complex systems, including SAP and Oracle Fusion environments, while contributing to continuous improvement initiatives across the business.<br>KEY ACCOUNTABILITIESExecute risk-based IT audits covering IT governance, infrastructure, information security, and digital initiatives. Assess the adequacy and effectiveness of IT controls and identify areas for improvement. Perform walkthroughs, testing procedures, and control evaluations to support audit objectives. Review SAP and Oracle Fusion application controls and related IT General Controls (ITGCs). Analyze audit findings and prepare clear, actionable reports for management. Conduct data analysis and testing using audit and analytics tools. Present audit observations and recommendations to stakeholders across different levels of the organization. Collaborate with process owners and external auditors to ensure timely resolution of audit findings. Support the development and execution of the annual IT audit plan.<br>QUALIFICATIONS & EXPERIENCEBachelor's degree in Computer Science, Information Systems, Accounting, Business Administration, or a related discipline. Experience in Information Technology, IT Risk, IT Audit, Information Security, or related fields. Exposure to SAP and/or Oracle Fusion environments is highly desirable. Professional certifications such as CISA, CIA, CISM, CRISC, CISSP, or CGEIT are preferred. Experience utilizing data analytics or CAAT tools for audit activities is advantageous. Fluency in both Arabic and English is required.<br>TECHNICAL & FUNCTIONAL COMPETENCIESIT Audit & Risk Assessment IT Governance, Information Security & Internal Controls SAP / Oracle Fusion Controls Review & Data Analytics<br>WHY JOIN ABDUL LATIF JAMEEL? Be part of a globally respected, family-owned organization with 80 years of pioneering history. Work across diverse cultures and geographies with real international exposure. Join a people-first culture built on Respect, Continuous Improvement, Pioneering Spirit, and Empowerment. Gain exposure to complex technology environments and enterprise-wide transformation initiatives. Contribute to high-impact projects that strengthen governance, risk management, and operational excellence. Access continuous learning and professional development opportunities.<br>READY TO MAKE YOUR MARK? If you are ready to grow, contribute, and realize your potential within one of the region's most respected organizations — we would love to hear from you.<br>Apply now.<br>Abdul Latif Jameel is committed to building an inclusive, diverse workplace. All qualified applicants will be considered without regard to race, gender, nationality, disability, or any other protected status.

About Tech Vision Tech Vision is a leading IT Solutions & Digital Transformation company specializing in IT Infrastructure, Cybersecurity, Cloud Solutions, Microsoft Technologies, Networking, Backup & Disaster Recovery, IP Telephony, and Managed IT Services. We help organizations optimize, secure, and modernize their IT environments. About the Role Tech Vision is looking for a highly motivated B2B IT Sales Executive to drive business growth by identifying new opportunities, building long-term client relationships, and selling enterprise IT solutions to organizations across various industries. The ideal candidate has a passion for technology, excellent communication skills, and a proven ability to achieve sales targets. Key Responsibilities Generate new B2B sales opportunities through prospecting, networking, cold calling, and referrals. Build and maintain strong relationships with decision-makers, including CEOs, IT Managers, Procurement Managers, and Business Owners. Identify customer needs and recommend tailored IT solutions and services. Prepare proposals, quotations, presentations, and commercial offers. Conduct client meetings and product demonstrations. Negotiate contracts and successfully close deals. Collaborate with pre-sales and technical teams to deliver customized solutions. Maintain an accurate sales pipeline using CRM tools. Meet and exceed monthly and quarterly sales targets. Stay up to date with industry trends, emerging technologies, and competitor offerings. Products & Services IT Infrastructure Solutions Microsoft 365 & Microsoft Azure Cybersecurity Solutions Networking (Cisco, HPE, Aruba, Ubiquiti) Firewalls & Network Security Servers & Storage Backup & Disaster Recovery Virtualization Solutions IP Telephony & Contact Center Solutions CCTV & Access Control Managed IT Services Annual Maintenance Contracts (AMC) Qualifications Bachelor's degree in Business, Information Technology, Computer Science, or a related field.2–5 years of experience in B2B IT Sales. Experience selling IT Infrastructure, Cloud, Cybersecurity, or Enterprise Solutions is highly preferred. Strong communication, presentation, and negotiation skills. Ability to build and maintain long-term client relationships. Target-driven with a proven sales track record. Good command of English and Arabic. Experience using CRM systems and Microsoft Office. What We Offer Competitive Basic Salary. Attractive Uncapped Commission. Performance Bonuses. Professional Sales & Technical Training. Career Development & Growth Opportunities. Supportive Team Environment. Opportunity to work with leading global technology vendors.

Purpose:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of business digital landscape.<br><br>Responsibilities:<br>Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery.<br>Requirements:<br>Bachelor’s degree in information technology, Computer Science or related discipline. Master's degree in business administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

Job title: IT Support Engineer - Shared Service Center <br>Overview:<br>Responsible for installation and maintenance of workplaces, networks, office equipment and related software to ensure effective and efficient operating of IT environment and smooth operations for customer’s business. <br>Key Responsibilities:• Install, configure and maintain all required hardware and software.• Install and manage workplace hardware (PC/laptop) and office equipment. Manage, maintain, and update onsite and customer site copiers, printers, and scanners.• Manage and configure Microsoft products (Windows, Office 365 client).• Troubleshoot and resolve user OS and workplace issues locally and via remote access tools. Receive support requests, diagnose the problems and work on solution to ensure smooth operations.• Install and maintain local networks. Conduct network troubleshooting to segregate and identify general network problems.• Work with the ITSM solution. Ensure all applications changes follow the IT change management process.• Evaluate IT business processes, anticipate requirements, uncover areas for improvement, develop and implement solutions.• Stay up to date on the latest process and IT advancements to automate and improve deployed solutions and IT processes.• Take part in creating and updating IT processes regulations and technical documentation.• Perform other duties as assigned <br>Qualifications:Education: Bachelor's degree in information technology, computer science, software engineering, or a related field. <br>Experience / Skills:•Minimum 3 years’ experience in a position of IT support/administration.•Proven experience in installation, configuration and maintenance of workplace hardware (PC/laptop), local networks, office equipment and related software.•Proven experience in MS products (Windows, Office 365) administration and configuration. Experience in working with Azure and/or AWS cloud will be an advantage. Microsoft O365 or Azure certifications will be also an advantage.•Experience in working with and administration of the ITSM solution.•Professional Certificates preferred.•Excellent English is a must

Role Purpose, Key Responsibilities & Duties:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with Transmed's strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of Transmed’s business digital landscape.<br><br><br>Key Competencies & Skills: Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery. Bachelor’s degree in Information Technology, Computer Science or related discipline. Master degree in Business Administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

Role Purpose, Key Responsibilities & Duties:<br>The IT Portfolio Manager will oversee the management, execution, and governance of IT projects within the organization, ensuring alignment with business strategies and objectives. Reporting to the Head of IT Demand and Portfolio Management, the IT Portfolio Manager will be responsible for coordinating with various stakeholders to ensure that the portfolio of IT projects delivers value, meets timelines, stays within budget, and mitigates risks effectively.<br>The role will ensure that IT initiatives align with Transmed's strategic goals, are prioritized according to business value, and are executed efficiently, contributing to the transformation of Transmed’s business digital landscape.<br><br><br>Key Competencies & Skills: Assist in the development and management of the IT project portfolio, ensuring alignment with business needs and IT strategies. Work on ensuring the efficient prioritization and allocation of resources to IT projects based on business objectives and value. Maintain and monitor the project portfolio dashboard, ensuring that accurate and up-to-date information on project statuses, risks, budget, and timelines is readily available. Ensure that IT projects follow standardized governance processes, frameworks, and best practices for project delivery. Coordinate regular reviews of the portfolio to assess performance, budget utilization, and alignment with business goals. Collaborate with project managers to address issues, track milestones, and mitigate risks that could impact delivery timelines or business outcomes. Partner with key stakeholders in IT and business functions (Commercial, Supply Chain, Finance, HR) to ensure proper communication and alignment on portfolio status, risks, and priorities. Act as the liaison between IT and business units to collect, analyze, and prioritize IT demand based on business value, available resources, and strategic goals. Prepare and present portfolio performance reports, dashboards, and KPIs to senior management and other relevant stakeholders. Assist in managing the budget for IT projects, ensuring that costs are tracked and managed in line with approved allocations. Work with the finance and procurement teams to monitor the financial aspects of the portfolio, including cost forecasting and financial reporting. Identify, evaluate, and mitigate risks associated with the IT portfolio, ensuring that contingency plans are in place. Collaborate with project managers to ensure that risks are continuously monitored, and corrective actions are taken when necessary. Collaborate with the Head of IT Demand and Portfolio Management to manage vendor relationships, ensuring that vendors deliver as per the contract terms. Support vendor performance evaluations and ensure that service level agreements (SLAs) are met. Continuously seek to improve portfolio management processes, identifying opportunities for efficiency and value delivery. Bachelor’s degree in Information Technology, Computer Science or related discipline. Master degree in Business Administration (MBA) with a focus on IT management or a relevant domain is a plus.6+ years of progressive business technology experience supporting IT strategies, managing major digital initiatives and delivering tangible results. Extensive knowledge of enterprise technology partners platforms, solutions, applications and systems (Oracle, Microsoft, Salesforce, Others) Project Management Professional (PMP) and or ITIL (Information Technology Infrastructure Library) is a plus.

Job Summary We are seeking a knowledgeable and passionate AI & Data Science Instructor to deliver high-quality training programs in Artificial Intelligence, Machine Learning, Data Science, and related technologies. The instructor will be responsible for preparing course materials, delivering lectures and hands-on training sessions, assessing learners' progress, and supporting students in developing practical projects aligned with industry standards. Key Responsibilities Deliver training sessions in Artificial Intelligence, Machine Learning, Data Science, and Data Analytics. Prepare and update training materials, presentations, assignments, and assessments. Teach both theoretical concepts and practical applications using real-world datasets and case studies. Guide students through hands-on projects and capstone projects. Evaluate students' performance through quizzes, exams, assignments, and project reviews. Provide mentoring and technical support to learners throughout the training program. Stay updated with the latest developments in AI, Machine Learning, Data Science, and related technologies. Maintain attendance records, progress reports, and training documentation. Collaborate with the academic and training teams to improve course content and learning outcomes. Ensure compliance with the organization's educational standards and policies. Required Qualifications Bachelor's degree in Computer Science, Artificial Intelligence, Data Science, Information Systems, Engineering, or a related field.

Develop, embed, maintain and implement IT Risk Management framework, policies and procedures for EBC. Performing risk assessments on IT systems and solutions, identifying and assessing potential IT risks and vulnerabilities, monitor emerging threats, and collaborate with cross-functional teams to implement effective risk management measures. Transform the risk assessment exercise into recommended strategies for risk mitigation and action points, follow up with the concerned owners. Prepare and present risk management reports to different stakeholders. Educate staff on IT risk management practices by deliver Risk awareness for EBC staff. Oversee the incidents and incident response process related to IT systems and services to ensure identifying of the Root cause and implementing the required controls. Develop the Key risk indicators to monitor potential threats that may lead to business disruption, financial, compliance and reputational impact achieving the company objectives. Reviewing new contracts or internal policies and procedures related to technical scope. Assess the IT related changes to ensure that IT risks are managed appropriately and minimizing the impact that could affect IT systems and services. Maintain IT risk register and events log and control assessments. Continuously improving and updating the IT risk management practices, and controls monitoring. Serve as a subject matter expert to technology teams for IT risk management requirements. <br><br>Requirements<br><br> Bachelor's degree in computer science or Electronics & Communication Engineering or technology-related field or equivalent certification & experience related to IT Risks. Minimum 10 years of demonstrated technical & functional experience in Risk Management, IT Risk management and information Technology field in banking sector or fintech or consultancy firms. Required Licensed or certifications: One or more of the following CISA, CRISC, ISO 31000, ISACA IT Risk Fundamentals or similar certifications strongly preferred. Working knowledge in two or more of the following IT and risk domains: infrastructure, SDLC, service management, data protection, privacy, IT risk management, third-party risk management. Working knowledge of emerging IT risks and risk-intelligent adoption of new and existing technologies. Ability to multi-task, prioritize work and work independently. Good communication and presentation skills. Ability and willingness to learn new subject areas. Ability to work within a fast-paced environment. Excellent analysis skills. Project management skills is plus.

<p><h4>Who we are</h4> <p><strong>VOIS (Vodafone Intelligent Solutions)</strong> is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through talent, technology & transformation.</p> <p>As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and third-party capability.</p> <p>We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.</p> <h4>About this role</h4> <p>We are seeking an IT Operations Support Engineer to provide first-line technical support within the Web Factory function, supporting Vodafone Germany services. This role focuses on incident and request management across enterprise and consumer web-based services, ensuring issues are resolved efficiently or escalated appropriately. Working in a 24/7 shift-based environment, the role plays a critical part in maintaining service quality, meeting SLA commitments, and delivering a positive customer experience in both German and English.</p> <h4>What you’ll do</h4> <ul> <li>Receive, log, monitor, and resolve incidents and service requests via ticketing systems, phone, and email.</li> <li>Troubleshoot technical issues across web applications, operating systems, and peripheral devices, providing first-time resolution where possible.</li> <li>Escalate incidents to second-line support or external partners in line with defined processes and SLAs.</li> <li>Keep customers informed of progress, updates, and resolutions until closure.</li> <li>Enrich tickets with accurate technical details and contribute valuable knowledge to the knowledge base.</li> <li>Monitor incident queues to ensure compliance with SLA and OLA targets, including escalation and alerting where required.</li> <li>Support problem management activities, including root cause analysis and problem ticket coordination.</li> <li>Participate in change management activities in line with agreed change processes and timelines.</li> <li>Work collaboratively with global support teams, technical departments, and service providers.</li> <li>Operate on a shift and on-call rotation to support 24/7 service availability.</li> </ul> <h4>Who you are</h4> <ul> <li>An individual with 3–6 years of experience in IT or technical support, ideally within a service desk or operations environment.</li> <li>Proficient in written and spoken German and English, with confidence in technical documentation and communication.</li> <li>Familiar with multiple operating systems (Microsoft, Linux/Unix) and basic web technologies such as HTML and JavaScript.</li> <li>Knowledgeable in networking fundamentals and ITIL practices (advantageous).</li> <li>A structured problem-solver with strong troubleshooting and analytical skills.</li> <li>Comfortable working in a fast-paced, global, and customer-focused environment.</li> <li>Willing to work shifts and participate in on-call rotations.</li> </ul> <h4>Not a perfect fit?</h4> <p>Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.</p> <h4>What's in it for you</h4> <ul> <li>Exposure to international Vodafone markets and enterprise-scale web platforms.</li> <li>Hands-on experience in IT operations, incident, problem, and change management.</li> <li>Opportunities to collaborate with diverse global teams and technology partners.</li> <li>A structured environment that supports continuous learning and skill development.</li> </ul> <h4>What skills you will learn</h4> <ul> <li>Advanced incident and service request management within SLA-driven environments.</li> <li>Practical application of ITIL processes in real operational scenarios.</li> <li>Enhanced troubleshooting across web technologies, operating systems, and networks.</li> <li>Professional communication skills in a multilingual, customer-facing context.</li> </ul> <h4>VOIS Equal Opportunity Employer Commitment</h4> <p>Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.</p> <h4>Join us</h4> <p>At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.</p> <p>We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.</p> <p>With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.</p> <h4>Alert</h4> <p>Apply for Vodafone jobs only through official channels to avoid job scams and fraud.</p></p><p></p>

Install, configure, and troubleshoot Windows operating systems and business applications. Manage user accounts, permissions, and group policies in Active Directory. Manage day-to-day operations of servers, networks, and storage systems. Track, manage, and audit all hardware and software assets (ITAM) across the organization. Execute qualification activities for infrastructure components per GXP and GAMP 5 standards. Respond to infrastructure incidents promptly, ensuring MTTR < 2 hours. Implement infrastructure security measures, network segmentation, and patch management. Ensure 100% completion of scheduled backups and participate in disaster recovery drills. Support network connectivity, printers, shared folders, and corporate applications. Monitor and maintain IT infrastructure, including servers and network devices. Perform routine system maintenance, updates, and patch management. Assist in backup and restore operations and verify backup success. Install and support endpoint security solutions (e.g., antivirus/EDR). Document incidents, solutions, and standard operating procedures (SOPs). Escalate complex technical issues to senior IT staff when required. Ensure compliance with IT security policies and company standards. Participate in IT projects, deployments, and infrastructure upgrades. Train and enable end-users on how to effectively utilize core business applications and office productivity tools (e.g., MS Office suite). Demonstrate proficiency in AI tools—specifically Microsoft Copilot Pro—and actively educate staff on leveraging AI features across Microsoft Office applications and Microsoft Teams to enhance overall workflow efficiency.<br>Qualifications, experience and skills required Bachelor’s degree in computer science, Information Technology, or a related field. Years of experience in IT Support or System Administration (2–4 years). Good knowledge of Windows 10/11 and Windows Server. Basic understanding of Active Directory, DNS, DHCP, and Group Policy. Basic networking knowledge (TCP/IP, VLANs, Routing, Switching). Familiarity with Microsoft 365 and Outlook. Experience with troubleshooting hardware, software, and printer issues. Basic knowledge of virtualization technologies (VMware/Hyper-V) is an advantage. Basic understanding of backup solutions and cybersecurity concepts is a plus. Strong problem-solving and analytical skills. Good communication skills and customer-oriented attitude. Ability to work independently and as part of a team. Good command of written and spoken English.

Gateworx is seeking to recruit a data science account manager. We are looking for a candidate who has apassion for data science and AI. The chosen candidate needs to have a commercial mindset, excellentinterpersonal skills, a customer-focused attitude, a high level of ownership and accountability, and awillingness to learn and grow in a fast-changing technology market. <br>Key Responsibilities Identify and develop new business opportunities. Manage the full sales cycle from prospecting to closing deals. Present data science &amp; AI-based solutions to potential customers and demonstrate their business value. Build and maintain strong relationships with B2C customers. Conduct product demonstrations and support proof-of-value (POV) activities as needed. Negotiate commercial terms and close sales opportunities. Collaborate with technical and product teams to ensure customer requirements are addressed. Maintain an accurate sales pipeline and provide regular activity and opportunity reports. Stay up to date with data science and AI market trends, competitors, and emerging technologies.chieve assigned sales targets and business objectives.<br>Education Bachelor's degree in Data Science, Computer Science, Business Informatics, Information Systems, or a related field from a reputable university. Experience2–4 years of experience in Account Management, Sales, or Business Development. Experience selling software, Saa S, AI, or technology solutions. Proven experience managing the complete sales process. Experience with CRM tools. Skills Strong communication, presentation, and negotiation skills. Ability to build relationships with customers and understand business needs. Passion for emerging technologies, especially data science and AI. Self-motivated with a strong desire to achieve targets. Ability to learn new technologies. Reporting The Data Science Account Manager will report to the Product Manager and will be responsible for:Daily and weekly sales activity reports. Opportunity pipeline management. Customer meeting updates. Sales forecasting. Achievement against assigned KPIs and targets.

Company Description<br>ETISAL International Group is a leading business process outsourcing (BPO) company operating in the Middle and Far East. With extensive expertise, ETISAL focuses on providing high-value, customized, and innovative solutions tailored to meet the unique needs of each client. The company emphasizes global coverage, cultural understanding, and applying industry best practices to enhance client services. By leveraging state-of-the-art technologies and prioritizing customer satisfaction, ETISAL helps businesses focus on their core operations while exceeding their clients’ expectations. The organization's commitment to transparency, flexibility, integrity, and quality ensures a superior partnership with its clients. Role Description<br>This is a full-time on-site role for a Technical Customer Support Agent with a required English proficiency level of C1. The position is based in Qesm El Maadi. Responsibilities include addressing customer inquiries, resolving technical issues, ensuring high levels of customer satisfaction, troubleshooting technical challenges, and maintaining clear communication with clients to provide exceptional customer service. Qualifications<br>Strong skills in Customer Support, Customer Service, and Customer Satisfaction Effective Communication skills to support clear interactions with clients Proficiency in Troubleshooting technical issues and providing timely resolutions Ability to manage time effectively and prioritize tasks Proven experience in a similar customer support role is a plus Proficient in English Tech-savvy with a good understanding of general technical concepts Problem-solving mindset with a proactive approach to improving the customer experience University Degree (Technical Colleges preferred: CS, Engineering,)

EYouth is looking for IT Team Leader to Lead the company's IT operations, infrastructure, Microsoft 365 environment,cybersecurity, and networking while ensuring reliable day-to-day IT support andcontinuous improvement. Key Responsibilities• Lead and supervise the IT Specialist and review completed work.• Manage Fortinet firewalls, VPNs, SD-WAN, routing, switching, VLANs, Wi-Fi, andnetwork security.• Administer Microsoft 365 (Exchange Online, Entra ID, Teams, Share Point, One Drive,Intune preferred, Security & Compliance).• Manage Windows Server, Active Directory, DNS, DHCP, endpoint management,backups, patching, and disaster recovery.• Monitor infrastructure performance and ensure business continuity.• Define IT standards, documentation, and SOPs.• Handle escalated technical issues and vendor management.• Lead IT infrastructure and automation projects.• Implement cybersecurity best practices and monitor security incidents.• Prepare weekly status reports, risks, and improvement plans. Requirements• Bachelor's degree in Computer Science, Information Technology, or related field.• 4–6 years of experience in IT Infrastructure / System Administration.• Strong hands-on experience with Fortinet solutions.• Expert knowledge of Microsoft 365 Administration.• Strong networking knowledge (TCP/IP, Routing, Switching, VLANs, VPN, Wi-Fi).• Experience with Windows Server and Active Directory.• Experience with virtualization (Hyper-V or VMware) is preferred.• Knowledge of cybersecurity and backup solutions.• Excellent troubleshooting, documentation, and communication skills.• Previous experience mentoring or leading junior IT staff is preferred. Preferred Certifications Fortinet NSE/FCPMicrosoft Certified (MS-102, AZ-104 or equivalent) ITIL Foundation CCNA (preferred).<br>Apply now using the above application or send your CV to Nourhan. Elbaz@eyouthlearning.com

Company Description Tabby | تابي is a leading financial technology company empowering millions of people across the Middle East to better manage their spending and maximize the value of their money. More than 50,000 global brands and small businesses, including SHEIN, Amazon, Adidas, IKEA, H&M, Samsung, and Noon, use Tabby’s flexible payment solutions to drive growth and build customer loyalty online and in-store. Headquartered in Riyadh, Tabby operates in Saudi Arabia, the UAE, and Kuwait, and continues to expand its regional footprint. The company’s recent secondary share sale resulted in an implied valuation of $4.5 billion, reflecting strong market confidence and rapid growth. Tabby offers a dynamic environment for talent interested in innovative, customer-centric financial technology.<br>Role Description This is a full-time, on-site English Customer Support Representative role based in Cairo for graduates with B2–C1 English proficiency. The role involves responding to customer inquiries across various channels, resolving account and payment-related issues, and guiding users through Tabby’s products and services. The representative will investigate customer concerns, collaborate with technical teams to address support tickets, and follow up to ensure timely resolution and high customer satisfaction. Daily tasks include documenting interactions in internal systems, analyzing recurring issues, and suggesting improvements to processes and knowledge bases. The role requires consistent adherence to quality and compliance standards while maintaining a professional, clear, and empathetic communication style.<br>Qualifications<br> <br>Strong Customer Support and Customer Satisfaction skills, with a focus on handling inquiries and resolving issues in a professional, customer-centric manner. Technical Support capabilities, including understanding fintech products, troubleshooting basic technical problems, and escalating complex cases appropriately. Analytical Skills to interpret customer feedback, identify patterns in issues, and contribute to process and service improvements. Excellent Communication skills in English (B2–C1 level), both written and verbal, with clear, concise, and empathetic customer interaction. Bachelor’s degree (or equivalent) in a relevant field such as Business, Communication, Languages, IT, or a related discipline. Ability to work on-site in Cairo, manage time effectively in a high-volume environment, and collaborate with cross-functional teams. Previous experience in customer support, call centers, or fintech/financial services is an advantage. Comfort with using CRM tools, ticketing systems, and standard office software; willingness to learn new platforms and procedures.