CS Cart Jobs in Egypt
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Great design doesn't happen by accident. It's directed. At JOIN, we believe human potential is the catalyst for organizational and national growth. We help organizations across Saudi Arabia and the GCC build stronger workforces, elevate their employer brands, enhance learning engagement, accelerate growth, and drive transformation through talent, marketing, learning, and technology solutions. We're looking for an Art Director who can translate business strategy into compelling visual experiences. This is not just a design leadership role. It's an opportunity to shape how leading organizations communicate, attract, engage, and inspire people through impactful creative work. If you're equally passionate about branding, storytelling, campaign ideation, digital experiences, and creative leadership, we'd love to hear from you.<br>About the Role: <br>As Art Director, you will lead the visual direction of JOIN's brands, solutions, campaigns, and client projects across multiple business pillars:Talent & Workforce Solutions Employer Branding Learning & Development Engagement Growth Marketing & Communications Technology Solutions, Products, Customized Software & Applications Digital Transformation Solutions You will work closely with marketing strategists, content creators, consultants, learning specialists, business leaders, and technology teams to develop creative concepts that transform complex business challenges into engaging visual stories. The ideal candidate combines strategic brand thinking with hands-on creative excellence and understands how design influences business growth, talent attraction, employee engagement, learning adoption, and customer experience.<br>Key Responsibilities Creative Leadership Define and evolve the visual direction of JOIN's brands, solutions, campaigns, and strategic initiatives. Lead creative concept development for marketing campaigns, employer branding programs, learning engagement initiatives, technology solutions, and thought leadership content. Ensure all creative work reflects JOIN's positioning as a transformation partner serving Saudi Arabia and the GCC. Maintain consistency across all brand touchpoints while continuously elevating creative standards. Brand & Campaign Development Develop compelling visual concepts for integrated campaigns across digital, social media, events, learning platforms, employer branding projects, and corporate communications. Transform strategic briefs into impactful visual narratives that resonate with executives, HR leaders, job seekers, employees, learners, and business stakeholders. Guide the development of campaign identities, event branding, presentations, video storyboards, social media content, and marketing collateral. Support the delivery of Arabic-first creative executions while ensuring seamless bilingual brand experiences. Team Leadership & Collaboration Lead and mentor designers and creative contributors. Collaborate closely with marketing, content, employer branding, learning, technology, and consulting teams. Provide creative direction throughout the project lifecycle from brief to final delivery. Review, refine, and approve creative work to ensure strategic alignment, quality, and consistency. Digital & Innovation Direct creative production across social media, websites, digital advertising, learning platforms, employer branding assets, technology solutions, customized software products, and applications. Support the visual experience and creative direction of digital products, platforms, and transformation initiatives. Collaborate with technology and product teams to ensure cohesive and user-centric visual experiences across digital touchpoints. Explore emerging creative tools, AI-assisted workflows, and innovative content formats that improve creative effectiveness and efficiency. Stay ahead of visual trends relevant to Saudi Arabia, GCC markets, talent, learning, employer branding, technology solutions, digital products, and business transformation.<br>What We're Looking For<br>7+ years of experience in Art Direction, Creative Direction, Branding, or Visual Communication. Exceptional branding capabilities, with a strong understanding of brand identity systems, visual storytelling, typography, and design principles, coupled with the ability to develop original concepts and transform insights into distinctive, memorable creative ideas. A strong portfolio demonstrating strategic thinking, campaign ideation, brand development, and creative leadership. Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, InDesign). Experience with motion design, video art direction, or AI-powered creative tools is highly desirable. Previous agency experience is a must. Strong understanding of branding, storytelling, visual communication, and audience engagement. Excellent communication, presentation, and stakeholder management skills. Strong understanding of both English and Arabic creative environments. Experience in the EdTech or technology industry is a plus. Familiarity with the Saudi and GCC markets.<br>Why JOIN?<br>At JOIN, you'll help shape brands, campaigns, learning experiences, technology solutions, and transformation initiatives that make a real impact across Saudi Arabia and the GCC.<br>What You'll Gain Hybrid working model that supports flexibility and collaboration. Exposure to diverse projects across Talent Solutions, Employer Branding, Learning & Development, Growth Marketing, Technology Solutions, and Business Transformation. Continuous learning opportunities through JOIN's network of world-class partners and industry experts. Access to professional development programs, training, workshops, certifications, and knowledge-sharing initiatives. The opportunity to work alongside specialists in marketing, learning, technology, communications, and organizational transformation. A collaborative, supportive, positive, and growth-focused culture where ideas are encouraged and ownership is valued.
<ul><li><p>Complete renewal & exist products’ registration process at MOH.</p></li><li><p>Provides direct assistance with the registration of new and existing products in markets supplied by the plant.</p></li><li><p>Prepares and submit files and reports to related regulatory authority.</p></li><li><p>Coordinate & follow all steps of registration in EDA (Egyptian Drug Authority) including Stability Study, Bioequivalence Study, Inserts, Packs and NODCAR files till approval.</p></li><li><p>Follows up batches and raw material submitted samples for analysis till receiving conformity.</p></li><li><p>Implement and follow up any variations needed in any product such as change in pack, formula …….etc.</p></li><li><p>Submit and Follow up and any supporting documents along with registration lead time.</p></li><li><p>Track the application deadline updates and gathers the required documentation from related parties.</p></li><li><p>Coordinate & collaborate with the R&D, Q.C, Production, Marketing team members.</p></li><li><p>Communicate regulatory information to multiple departments.</p></li><li><p>Maintains current knowledge of updated regulatory guidelines.</p></li><li><p>Establish and maintain professional relationships with the internal and external stakeholders.</p></li><li><p>Implement and maintain registration tracking system for publishing document submissions either in hardcopy or electronic formats.</p></li><li><p>Resolve or follow up complaints to ensure effective and timely resolution of all complaint investigations.</p></li><li><p>Notifies direct manager when compliance issues arise or are identified, when regulatory reports are delayed, and when other immediate action is required.</p></li><li><p>Archiving all documents, licenses and letters.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree in any Pharmacy, Medicine / Veterinary Medicine, Science.</p></li><li><p>Good command of English language (written and spoken).</p></li><li><p>Proven experience in Regulatory affairs with min of 0 - 2 years’ experience.</p></li><li><p>Current or previous experience in CMC is a plus.</p></li><li><p>MS Office Suite: Advanced user</p></li><li><p>ERP software: Basic user</p></li><li><p>Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.</p></li><li><p>Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.</p></li></ul><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<p><br>Job Summary<br>The German University in Cairo is looking for highly capable and motivated applicants wishing to join Faculty of Dentistry. Successful candidates will be responsible for supervising student sessions, explaining academic material, and contributing to the overall educational and administrative functions in Removable Prosthodontics department.<br>Responsibilities<br>1. Supervise practical and theoretical sessions for students, including laboratory, clinical, and any other relevant activities.<br>2. Deliver lectures and tutorials to effectively communicate the academic content to students.<br>3. Oversee the progress of student portfolios and provide mentorship.<br>4. Update the course material and ensure integration with other relevant divisions and departments.<br>5. Develop and teach interdisciplinary courses, electives, and complementary faculty courses.<br>Qualifications<br>1. Doctoral degree in the relevant academic discipline<br>2. Candidates should have several years of teaching and practical experience<br>3. Excellent command of the English language<br>4. Excellent communication and interpersonal abilities, with experience dealing with people from diverse cultural backgrounds<br>The German University in Cairo is an Egyptian Private University established in cooperation with the German State Universities of Ulm and Stuttgart, under the patronage of the Egyptian Ministry of Higher Education, the Ministry of Science, Research and Arts, State of Baden-Wuerttemberg, Germany, and supported by the German Academic Exchange Service (DAAD), the German Embassy in Cairo, the Arab/German Chamber of Industry and Commerce (AHK), the German Federal Ministry of Education and Research, the Universities of Stuttgart, Ulm, Mannheim, and Tübingen.<br>Application Instructions:<br>Interested applicants are invited to submit their curriculum vitae including employment history, a statement outlining research and teaching interests, and the names of at least three referees.<br>Applications are welcome until the position is filled.<br>For further information, please contact the Human Resources Department (hr@guc.edu.eg).<br></p><br> </div>
Company Description COB Solution supports medical providers by improving operational efficiency, optimizing workflows, and implementing innovative solutions that enhance patient care. The company focuses on helping healthcare organizations streamline their processes to deliver better experiences for patients and staff. By combining technology-driven tools with practical expertise, COB Solution enables providers to manage growth more effectively. Team members contribute directly to meaningful improvements in healthcare operations and patient outcomes.<br>Role Description The English Customer Service Specialist (US Account - Fluent Speakers) is a full-time, on-site role based in El Maadi El Gadida. This role involves handling incoming and outgoing customer inquiries in English via phone, email, and chat, ensuring prompt, accurate, and professional responses. The specialist will support US-based clients, resolve issues, provide information about services, and document interactions in the system. Daily tasks include following established procedures, escalating complex cases when needed, collaborating with team members, and participating in training to stay updated on products, policies, and communication standards. The role also requires maintaining high levels of customer satisfaction, meeting performance targets, and adhering to quality and compliance guidelines.<br>Qualifications<br> <br>Strong English Communication skills, including clear speaking, active listening, and professional writing. Proven Customer Service experience with a focus on empathy, problem-solving, and customer satisfaction. Background in English Teaching or Training that supports explaining information clearly and coaching customers or team members. Translation abilities that help interpret and clarify information between different audiences when needed. Ability to work on-site in El Maadi El Gadida and handle US time-zone schedules if required. Comfort using CRM or ticketing systems, email platforms, and basic office applications. Strong organizational skills, attention to detail, and the ability to manage multiple inquiries simultaneously. Previous experience supporting international or US-based accounts is an advantage. Relevant diploma or degree, or equivalent work experience in customer service or related fields.
Company Description ECB is a fast-growing engineering and consultancy firm established in 1997, known for its multidisciplinary platform and strong track record in the consultancy industry. The company combines deep knowledge of Egypt’s market with diversified international exposure to deliver tailored solutions across multiple sectors. ECB operates with a highly experienced, client-oriented culture, focusing on meeting and exceeding client needs. Its management systems in design, site supervision, and project management comply with ISO 9001:2015 requirements, supporting consistent quality and continuous improvement for projects.<br>Role Description This full-time, on-site Senior Design Mechanical Engineer role is based in Markaz El Wasta. The Senior Design Mechanical Engineer will lead the mechanical design of systems and components, prepare and review detailed engineering drawings and specifications, and ensure designs comply with applicable codes, standards, and client requirements. Responsibilities include coordinating with cross-functional teams, supporting site supervision with technical guidance, and participating in design reviews and value engineering activities. The role also involves contributing to research and development initiatives, optimizing mechanical solutions for performance and cost, and managing project deliverables, timelines, and documentation. The engineer will mentor junior team members and collaborate closely with project managers to support successful project execution.<br>Qualifications<br> Strong foundation in Mechanical Engineering, with deep expertise in Machine Design. Proficiency in Computer-Aided Design (CAD) tools for creating and reviewing detailed mechanical layouts and models. Experience in Project Management, including planning, coordination, and monitoring engineering deliverables. Background in Research and Development (R&D) for improving mechanical systems, materials, and design approaches. Bachelor’s degree or higher in Mechanical Engineering or a closely related field. Experience in consultancy or engineering firms, preferably with exposure to building systems or industrial projects. Knowledge of relevant international and local mechanical codes and standards. Strong analytical, problem-solving, and decision-making skills, with attention to detail and quality. Effective communication and collaboration skills, with the ability to work in multidisciplinary teams. Ability to work on-site in Markaz El Wasta and manage multiple tasks within project timelines.
Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>To guard our guests life against drowning in pool or beach Contentious monitoring for hotel pool and beach and make all hotel signs in his area updated Have a governmental certificate in life guard updated and renew it Informing his management to prepare reports for any hazerd situations during his shift To be aware and have enough knowledge about first aids and how dealing with drawning cases To be flexible in assisting around different areas of the Club and to perform any other tasks assigned by your Management. Operates a quality professional fitness program carrying out fitness testing, evaluations, and program design and fitness instruction. To aware with Hotel’s health, safety and hygiene policies. Ensure all safety and cleaning standards are maintained throughout the club<br><br>Qualifications<br><br>Education: At least a vocational college diploma. Experience: At least 2 years of related work experience Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. Courses and Training: Professional trainings and seminars and professional certification. Computer Literacy: Not Required Skills: Expected to use basic tools and equipment related to the job. Expected to perform simple, specific and standard tasks that are generally repetitive. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
<p><h4>Overview of the role</h4>
<p>The retail sales representative role is crucial in building relationships with customers and supporting them in purchasing decisions from the company's diverse product line. It focuses on maintaining merchandising standards and ensuring stock availability to meet sales goals. Key to success in this role is exceeding customer expectations through understanding and meeting their needs, actively identifying sales opportunities, and effectively promoting products.</p>
<h4>What you will do</h4>
<strong>Operational & Commercial</strong><br>
<ul>
<li>Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media.</li>
<li>Review daily stock levels on all products in the assigned area and recommend orders to the shopkeeper.</li>
<li>Coordinate with the procurement executive for information pertaining to stocks in the assigned area.</li>
<li>Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care.</li>
<li>Have a daily dialogue with guests to get continuous feedback about their experiences and learn more about their needs and wants, then act based on their input.</li>
<li>Be understanding and sensitive in meeting diverse customers' needs by initiating and developing effective relationships with customers, thereby establishing trust and confidence.</li>
<li>Understand and determine customers' requirements to prepare a pro forma invoice.</li>
<li>Maintain contact with and advise customers on news or recently received items of interest as well as follow up on quotations sent in an effort to convert them to actual sales.</li>
<li>Empower and encourage the team to take immediate action to meet the needs of customers and give input on how to improve service provided to them.</li>
<li>Promote sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems, and suggesting add-on sales to achieve established sales targets.</li>
<li>Suggest means of improving sales to the supervisor and determine slow-moving or non-selling items, suggesting sales actions.</li>
<li>Maintain a full display of products via merchandising methods as laid down by the company.</li>
<li>Be an expert on the product range within HFB.</li>
<li>Stay aware of developments in the local market by being attentive to information given by customers, being aware of advertising and promotions in the media, and making scheduled market visits to maintain the company's competitive advantage.</li>
<li>Keep up to date with changes in the company's product range such as new items or changes in existing items; keep the sales manager informed of any customer's problems or comments on the product range and/or any gaps in the range.</li>
</ul>
<h4>Required skills to be successful</h4>
<ul>
<li>Proactivity and initiative in sales.</li>
<li>Strong communication and interpersonal skills.</li>
<li>Problem-solving abilities.</li>
<li>Customer focus and service-oriented mindset.</li>
</ul>
<h4>What qualifies you for the role</h4>
<ul>
<li>Secondary education.</li>
<li>Minimum of 3 years in a similar role.</li>
<li>Proactivity and sales-driven mindset.</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Problem-solving skills.</li>
<li>Good command of English language.</li>
<li>Good command of Arabic language is preferred.</li>
</ul>
<h4>About Al-Futtaim Group</h4>
<p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.</p>
<p>Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration, and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p>
<h4>About Al-Futtaim Group Real Estate</h4>
<p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational, and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region.</p>
<p>From origination, conception, development, sales, procurement, and construction of mega-projects and the leasing, operation, and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p>
<p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services, and enable partnerships to create true value to our customers throughout their entire experience with us.</p>
<p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p>
<h4>About Al-Futtaim Malls</h4>
<p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p>
<p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands.</p>
<p>The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar, and Zenata Mall, Morocco.</p>
<p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p>
<h4>About Al-Futtaim Engineering & Technologies</h4>
<p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p>
<p>The engineering arm operates in the UAE, Qatar, Saudi Arabia, and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure, and digital transformation.</p>
<p>The technologies division provides complete business solutions to large, medium, and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others.</p>
<p>The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions, and managed services.</p>
<p>These solutions are further complemented by services that include project management, installation, testing, commissioning, and after-sales maintenance contracts.</p></p><p></p>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span><br>POSITION SUMMARY<br>Serve as a key resource for all recreation activities facilitated on the property. Provide information to guests about available recreation facilities, which may include pools, beach, entertainment zone/game-room, fitness center, and child activities center. Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Promote the rules and regulations of the recreation facilities intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Provide cashier services when working in facilities that include point of sales transactions. Assist when hosting private functions within the recreation facilities with group activities and events. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager Provide assistance to injured guests until the arrival of emergency medical services. Clean and maintain recreational facilities, equipment and supplies.<br>Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 25 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.<br>PREFERRED QUALIFICATIONS<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: No related work experience.<br>Supervisory Experience: No supervisory experience.<br>REQUIRED QUALIFICATIONS<br>License or Certification: CPR Certification<br>First Aid Certification<br>Recreation Equipment<br>Any certification or training required by local and state agencies.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. <br>When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>
<p><h4>Company description</h4>
<p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p>
<p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p>
<h4>Job description</h4>
<p>We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.</p>
<ul>
<li>Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth</li>
<li>Route calls to the appropriate departments or personnel based on caller needs and organizational protocols</li>
<li>Manage call queues efficiently and minimize wait times while maintaining service quality</li>
<li>Provide information about services, facilities, and organizational offerings to callers</li>
<li>Take accurate messages and ensure timely delivery to intended recipients</li>
<li>Handle customer inquiries and complaints with empathy, patience, and problem-solving skills</li>
<li>Maintain detailed call logs and records using telephone systems and organizational software</li>
<li>Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously</li>
<li>Demonstrate professional telephone etiquette and communication skills at all times</li>
<li>Assist with general administrative tasks as needed to support organizational operations</li>
<li>Maintain confidentiality and handle sensitive information with discretion</li>
<li>Provide feedback on caller concerns to management to support continuous service improvement</li>
</ul>
<h4>Qualifications</h4>
<ul>
<li>Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role</li>
<li>Excellent verbal communication skills with clear pronunciation and professional telephone etiquette</li>
<li>Strong interpersonal and customer service skills with the ability to remain calm under pressure</li>
<li>Proficiency in multitasking and managing multiple calls simultaneously</li>
<li>Exceptional organizational and time management abilities</li>
<li>Attention to detail and accuracy in recording information and routing calls</li>
<li>Ability to work independently and as part of a team in a fast-paced environment</li>
<li>Proficiency with computer systems and basic office software applications</li>
<li>Bilingual capabilities in Arabic and English</li>
<li>Active listening skills and the ability to understand and address caller needs effectively</li>
<li>Problem-solving abilities and conflict resolution skills</li>
<li>Professional demeanor and positive attitude toward customer service</li>
<li>Flexibility to adapt to changing priorities and organizational needs</li>
</ul>
<h4>Additional information</h4>
<p>Our commitment to diversity & inclusion:</p>
<p>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>
<h2 class="h5">Job description</h2>
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<br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking a professional and courteous Telephone Operator / Royal Service Agent to join our team in Cairo, Egypt. In this role, you will serve as the first point of contact for our organization, managing incoming and outgoing calls while providing exceptional customer service. You will be responsible for routing calls to appropriate departments, handling inquiries with professionalism, and ensuring every caller receives a positive experience that reflects our commitment to excellence.</p><br><ul><li>Answer incoming calls promptly and professionally, greeting callers with courtesy and warmth</li><li>Route calls to the appropriate departments or personnel based on caller needs and organizational protocols</li><li>Manage call queues efficiently and minimize wait times while maintaining service quality</li><li>Provide information about services, facilities, and organizational offerings to callers</li><li>Take accurate messages and ensure timely delivery to intended recipients</li><li>Handle customer inquiries and complaints with empathy, patience, and problem-solving skills</li><li>Maintain detailed call logs and records using telephone systems and organizational software</li><li>Multitask effectively by managing multiple calls, administrative duties, and customer requests simultaneously</li><li>Demonstrate professional telephone etiquette and communication skills at all times</li><li>Assist with general administrative tasks as needed to support organizational operations</li><li>Maintain confidentiality and handle sensitive information with discretion</li><li>Provide feedback on caller concerns to management to support continuous service improvement</li></ul><br>Qualifications<br><br><ul><li>Proven experience as a Telephone Operator, Royal Service Agent, or in a similar customer-facing role</li><li>Excellent verbal communication skills with clear pronunciation and professional telephone etiquette</li><li>Strong interpersonal and customer service skills with the ability to remain calm under pressure</li><li>Proficiency in multitasking and managing multiple calls simultaneously</li><li>Exceptional organizational and time management abilities</li><li>Attention to detail and accuracy in recording information and routing calls</li><li>Ability to work independently and as part of a team in a fast-paced environment</li><li>Proficiency with computer systems and basic office software applications</li><li>Bilingual capabilities in Arabic and English</li><li>Active listening skills and the ability to understand and address caller needs effectively</li><li>Problem-solving abilities and conflict resolution skills</li><li>Professional demeanor and positive attitude toward customer service</li><li>Flexibility to adapt to changing priorities and organizational needs</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity & Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>This is a full-time on-site role located in Cairo for a Customer Service Specialist. In this role, the Customer Service Specialist will be responsible for delivering exceptional customer support, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.<br><br>Your day-to-day responsibilities will include:<br><br>???? Handling customer interactions with efficiency and empathy. ????️ Providing tailored solutions to meet customer needs. ???? Ensuring a positive customer experience through effective communication and professional phone etiquette. <br><br>If you are passionate about delivering outstanding service and enjoy problem-solving in a fast-paced environment, we want you on our team!<br><br>Qualifications<br><br>???? We’re Hiring Talented People! ????<br><br>Fresh Grads & Dropouts are welcome to apply! ????<br><br>???? What we’re looking for:<br><br>✅ Fluency in English is a MUST! (B2/C1 level) ????????<br><br>✅ Strong skills in Customer Service & Customer Support ????<br><br>✅ Proven ability to enhance Customer Satisfaction & Customer Experience ????<br><br>✅ Problem-solving, active listening, & attention to detail ????????<br><br>✅ Experience in a customer-facing role and familiarity with CRM tools is a plus! ????️<br><br>✅ Flexibility with night & overnight shifts is essential ????<br><br>✅ Proficiency in professional phone etiquette & communication techniques is a plus ????????<br><br>???? If you’re passionate about making a difference and love helping customers, we want YOU! ????<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.
Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience.<br><br>From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:<br><br>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value — on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on — fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems & Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks. <br><br>Qualifications<br><br>What You’ll Need:<br><br>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.
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<b>Job Requisition ID: </b>175475 <br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A"rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group's entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. <br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.<br><strong>Overview of the role:</strong><br>To lead the internal audit function across multiple business sectors, ensuring strategic alignment with enterprise risk management, regulatory compliance, and governance objectives. The role provides assurance to executive leadership and the Audit Committee<br><strong>What you will do:</strong><br><ul><li>Develop and execute the group-wide internal audit strategy and annual audit plan. Assist the Audit Manager in the development of annual audit plan by assessing the degree of risk.</li><li>Collaborate with Risk, Compliance, and Finance to align assurance activities.</li><li>Drive adoption of data analytics, automation, and continuous auditing practices</li><li>Lead high-impact audits, fraud investigations, and special reviews.</li><li>Present findings and risk insights to department owners and division heads.</li><li>Oversee audit team performance, resource allocation, and professional development.</li><li>Review and approve the audit programs that accompany each audit assignment before commencement of the audit.</li><li>In some cases, conduct internal audit assignment for evaluation of adequacy and effectiveness of the system of internal control and quality of performance.</li><li>Documentation of audit work in Audit Management system which can fully support the audit findings.</li><li>Prepare professional audit reports which should clearly communicate findings, analysis, appraisals, recommendations and information concerning the activities audited.</li><li>Discuss preliminary audit findings with the concerned staff/ management to highlight the observations to management and to get their concurrences.</li><li>Prepare and validate the executive summary for each engagement along with the detailed report and audit follow-up form.</li><li>Assist in the preparation of monthly summary report to be presented to Group Director after it has been reviewed by department Head.</li><li>Ability to extend audit coverage to a wider and more representative population using computer-based audit techniques. E.g. use of ACL.</li><li>Achieve high professional standards of audit performance, reports and recommendations in conformity with International Standards of Internal Audit and within the Group's policy, procedures and long-range goals.</li><li>Such consulting assignments are performed based on management requests in order to establish a fact or to evaluate a specific situation.</li><li>Fraud investigation should be conducted to identify the loss/exposure, control weaknesses, personnel responsible and recommendation to prevent reoccurrence.</li></ul><br><strong>Required Skills to be successful:</strong><br>Minimum experience of 10 years in internal audit experience, with the exposure of managing a team.<br><strong>What equips you for the role:</strong><br><ul><li>Bachelor's degree in accounting, Finance, or Business.</li><li>CIA, CPA, or equivalent certification is an asset. with knowledge of internal audit function.</li></ul><br>We're here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.<br>Before you click "apply": Please read the job description carefully to ensure you can confidently demonstrate <b>why</b> this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.<br>As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.<br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent – Four Seasons Hotel Cairo at Nile Plaza, Egypt</b> </p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b> </p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service. </p><br><br><p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept. </p><br><br><br><p><b>The Role of Communications Agent:</b> </p><br><br><p>We are currently seeking the creative talent a Full-time <b>Communications Agent </b>that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function etc while also having the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines. <br> </p><br><br><p><b>Our Ideal Communications Agent:</b> </p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory. <br> </p><br><br><p><b>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</b> </p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package </p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities </p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals. </p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance </p><br><br></li></ul><ul><li><p>Retirement benefits/pension </p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b> </p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u> </p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u> <br></p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b> </p><br><br><br><br><br><br><br> </div>
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<p><b>About Four Seasons:</b></p><br><br><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.<br>At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.</p><br><br><br><br><p><b>About the location:</b></p><br><br>The heartbeat of the nile. In the heart of Cairo on the banks of the River Nile, our Hotel opens the door to discovering Egypt’s 5,000-year-old ancient mysteries. Just a short drive away, set out to explore the majestic pyramids, the 1,000-year old market, the 12th-century citadel and the ancient Egyptian museum. Later, experience Cairo’s breathtaking sunset from the Nile on a traditional felucca, dine at our nine acclaimed restaurants, relive the pharaoh’s beauty secrets at the Spa or simply take an art tour to see the collection of contemporary local artwork that fills our halls.<br><br><p><b>Communications Agent – Four Seasons Hotel Cairo at Nile Plaza, Egypt</b> </p><br><br><br><p><b>About Four Seasons Hotel Cairo at Nile Plaza, Egypt:</b> </p><br><br><p>Four Seasons Hotel Cairo at Nile Plaza dedicates to perfecting the travel experience through continual innovation and the highest standards of hospitality. From elegant surroundings of the finest quality, to caring, highly personalized 24-hour service, Four Seasons embodies a true home away from home for those who know and appreciate the best. The deeply instilled Four Seasons culture personifies by its employees - people who share a single focus and encourage to offer phenomenal service. </p><br><br><p>We seek the creative talents that are well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept. </p><br><br><br><p><b>The Role of Communications Agent:</b> </p><br><br><p>We are currently seeking the creative talent a Full-time <b>Communications Agent </b>that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team, having the ability to follow proper payroll procedures, the ability to provide general information and inquiries to all callers and is familiar with hotel services, hours of operation, key hotel personnel, daily activities, special function etc while also having the ability to successfully utilize the telephone switchboard, the hotel computer system, telex and facsimile machines. <br> </p><br><br><p><b>Our Ideal Communications Agent:</b> </p><br><br><p>A special talent and passion for ensuring you and your team deliver the highest level of guest experience and quality to our guests. Proficiency in reading and writing in English is necessary for this role. Fluency in English speaking is mandatory. <br> </p><br><br><p><b>Unlock a world of employee well-being & satisfaction with our comprehensive benefit offerings:</b> </p><br><br><br><ul><li><p>Competitive Salary, wages, and a comprehensive benefits package </p><br><br></li></ul><ul><li><p>Excellent Training and Development opportunities </p><br><br></li></ul><ul><li><p>Complimentary Dry Cleaning for Employee Uniforms, Employee Meals and stays at FS properties (based on availability), with discounted meals. </p><br><br></li></ul><ul><li><p>Comprehensive private medical insurance, Dental/disability/life insurance </p><br><br></li></ul><ul><li><p>Retirement benefits/pension </p><br><br></li></ul><br><p><b>Learn more about what it is like to work at Four Seasons - visit us:</b> </p><br><br><br><ul><li><p><u>https://www.linkedin.com/company/four-seasons-hotels-and-resorts</u> </p><br><br></li></ul><ul><li><p><u>https://www.facebook.com/FourSeasonsJobs</u> <br></p><br><br></li></ul><p>In line with our plans for future growth, we have faith in our staff levels in keeping with our exceptional staff-to-guest ratios. We believe that attitude counts as much as skill. As a result, Four Seasons hires motivated people who we train to perform superbly, while we craft an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. <i>We look forward to receiving your application</i><b>!</b> </p><br><br><br><br><br><br><br> </div>
Medical Marketing Specialist – Dermatology / Dermo-Cosmetics???? Cairo, Egypt<br>About Rederma Laboratories<br>Rederma Laboratories is a fast-growing dermo-cosmetic and dermatology company focused on delivering science-backed, formulation-driven products tailored to real consumer and dermatologist needs.<br>Our ambition is to build a strong regional dermo-cosmetic brand across MENA through high-performance formulations, medical credibility, and strong commercial execution across pharmacies, dermatologists, and digital channels.<br>Role Overview<br>We are looking for a Medical Marketing Specialist to support the medical and commercial growth of Rederma across dermatology and pharmacy channels.<br>The role combines medical communication, scientific content development, product training, competitor intelligence, detailing cycle support, and launch execution. The ideal candidate should understand how to transform scientific information into clear, credible, and commercially impactful communication for dermatologists, pharmacists, medical representatives, and consumers.<br>This role works cross-functionally with Medical, Marketing, Digital, Regulatory, Sales, and Design teams.<br>Key Responsibilities<br>Develop scientifically credible and commercially effective marketing materials, including detail aids, visual aids, brochures, product presentations, training materials, Linked In medical content, and educational content tailored for healthcare professionals (HCPs). Support the development and execution of medical detailing cycles and communication strategies, ensuring alignment with brand priorities, launch objectives, seasonality, and overall commercial goals. Assist in defining key medical messages, including product focus areas, doctor targeting priorities, and the development of promotional materials for each cycle. Collaborate closely with Medical and Commercial teams to monitor field feedback and continuously optimise communication effectiveness. Prepare and deliver product and scientific training sessions for medical representatives, commercial teams, and promoters when required. Support product launches by coordinating medical claims, scientific messaging, product positioning, competitive differentiation, and the development of launch support materials. Ensure medical accuracy, scientific consistency, and full regulatory compliance across all marketing and educational materials. Coordinate cross-functionally with the Regulatory, Design, Medical, Sales/Commercial, and Digital Marketing teams to ensure alignment and execution excellence. Conduct competitor monitoring and market analysis within the dermatology and dermo-cosmetic space, including competitor claims, ingredients, positioning, pricing, launch activities, and overall market trends. Support medical events, dermatology activities, conferences, and key opinion leader (KOL) engagement initiatives. Contribute to the development of scientifically aligned digital and social media content, particularly for Linked In and educational campaigns. Support the creation of doctor-focused educational materials, including treatment routines and regimen communication. Stay continuously updated on dermatology, skincare, haircare, ingredients, and dermo-cosmetic market trends to ensure relevance and innovation.<br>Requirements<br>Bachelor’s degree in Pharmacy, Medicine, Biotechnology, or a relevant scientific field2–5 years of experience in medical marketing, pharmaceutical marketing, or dermo-cosmetic marketing Experience in dermatology, skincare, haircare, or OTC categories is highly preferred Strong understanding of medical detailing and doctor communication strategies Strong scientific writing and presentation skills Ability to simplify scientific information into impactful marketing communication Experience working with medical representatives and healthcare professionals Good understanding of digital marketing and social media content within healthcare or beauty categories Strong coordination and project management skills Very good English and Arabic communication skills<br>What We’re Looking For<br>Scientifically credible Commercially aware Detail-oriented Fast-moving and proactive Able to balance medical accuracy with impactful marketing communication Passionate about dermatology, skincare, and consumer-driven innovation<br>To Apply Send your CV to nada.shendy@rederma.com
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p> <strong>About Us</strong> </p> <p> We are an international, Sharia a-compliant company with more than 35 years of presence in the market. <br>Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange. </p> <p>We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.</p> <p>Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.</p> <p> </p> <p> <strong>Job Description</strong> </p> <p>We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams. In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1 3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10 30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.</p> <p>This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities. You may operate as the sole BA on smaller projects, owning the full BA scope end to end</p> <p> </p> <p> <strong>Roles & Responsibilities</strong> </p> <p> </p> <p> Requirements Elicitation, Analysis and Documentation:</p> <p>o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.</p> <p>o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.</p> <p>o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.</p> <p>o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.).</p> <p> Solution Design, Estimation C Delivery Support:</p> <p>o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.</p> <p>o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.</p> <p>o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).</p> <p>o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.</p> <p>o Attend and/or lead demos and UAT sessions with the client.</p> <p> Stakeholder C Communication Management:</p> <p>o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.</p> <p>o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.</p> <p>o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.</p> <p> Quality, Risk, Change C Dependency Management:</p> <p>o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.</p> <p>o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.</p> <p>o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.</p> <p> Vendor C Cross-Team Coordination:</p> <p>o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.</p> <p>o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.</p> <p> AI Leverage, Mentorship C Continuous Improvement:</p> <p>o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).</p> <p>o Mentor junior analysts and support the application of BA standards and best practices within the team.</p> <p>o Contribute practically to process improvements, frameworks, and knowledge sharing.</p> <p> Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).</p> <p> </p> <p> </p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p> <strong>Requirements </strong> </p> <p> <strong>Qualification and Education Requirements: </strong> </p> <p> Bachelor s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.</p> <p> Certifications (CBAP, PMI-PBA, Agile, etc.) are a plus.</p> <p>Minimum Experience/Skills Required: </p> <p> Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.</p> <p> Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.</p> <p> Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).</p> <p> Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.</p> <p> Excellent facilitation, workshop, and presentation skills.</p> <p> Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.</p> <p> Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.</p> <p> Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10 30+ members), including vendor-mixed teams.</p> <p> Governmental / public sector project experience is a strong plus.</p> <p> Knowledge of data modeling and data migration techniques is a strong plus.</p> <p> Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.</p> <p> </p> <p> <strong>Key Skills & Competencies: </strong> </p> <p> Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.</p> <p> Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.</p> <p> Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.</p> <p> Strong ownership mindset and high self-discipline.</p> <p> Continuous improvement mindset and commitment to knowledge sharing and team development.</p> <p> Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.</p> <p> Demonstrated ability to navigate complex stakeholder environments, manage</p> <p> competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.</p> <p> </p> <p> <strong>Role: Senior Business Analyst</strong> </p> <ul> <li>Start date: ASAP </li> <li>Resource Location: Offshore</li> <li>Hours per week: 40</li> </ul><p></p></section>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>About Us We are an international, Sharia’a-compliant company with more than 35 years of presence in the market.<br> Since late 2018, International is fully owned by Al-Imtiaz Group which is a publicly listed company in Kuwait Stock Exchange.<br> We are an industry-leading solutions provider of digital infrastructure, digital innovations, computer-aided engineering, Autodesk training, BIM consultancy, applications modernization, audiovisual infrastructure, cybersecurity, cloud computing, outsourcing and managed services.<br> Today, International employs over 1,500 professionals with offices in Dubai (HQ), Kuwait, Abu Dhabi, Saudi Arabia, Qatar and Oman.<br> Job Description We are looking for an experienced Senior Business Analyst to join our Digital Solutions delivery project teams.<br> In this hands-on role, you will heavily participate in the full business analysis lifecycle (from discovery and requirements gathering through implementation support, demos, and UAT) on complex software projects (typically 1–3 years in duration) for enterprise and government clients across the GCC region, working within multi-disciplinary digital solutions delivery teams of 10–30 members (solution architects, UI/UX designers, technical writers, as well as development, data, and QC teams), which may include mixed internal and vendor teams.<br> This is a matrix delivery role: You will report to the Product Delivery Manager who owns the broader practice, standards, methodology, and people development, and within the projects you work under the direction of the Project BA Lead or the Project Delivery Lead (project technical lead) in alignment with the Project Manager for scope, planning, task assignment, and day-to-day delivery priorities.<br> You may operate as the sole BA on smaller projects, owning the full BA scope end to end Roles & Responsibilities • Requirements Elicitation, Analysis and Documentation: o Carry the discovery phase: identify work scope and baseline, plan and facilitate requirements gathering sessions, workshops, stakeholder interviews, and site visits.<br> o Produce high-quality deliverables per project methodology and client-defined deliverables: BRD and SRS documents (waterfall/hybrid) or BRD and backlog of user stories with acceptance criteria (agile/hybrid), gap analysis, cross-functional BPMN process flows, wireframes (in collaboration with UI/UX designers), integration mapping documents, and data dictionaries.<br> o Clearly identify and flag out-of-scope items and align with the BA Lead, Project Delivery Lead, and Project Manager on technical feasibility and scope before finalizing documentation.<br> o Collaborate with technical writers on supporting artifacts (notification templates, document templates, etc.<br>). • Solution Design, Estimation C Delivery Support: o Work closely with solution architects, developers, data teams, and QC to ensure requirements are technically feasible and well understood.<br> o Provide estimations and dependencies using work breakdown structures and story points (depending on methodology); whether as input to the BA Lead or independently when working solo.<br> o Participate in stand-ups, sprint planning, and backlog refinement sessions (agile/hybrid projects).<br> o Support handover to data, development, and quality teams and remain available throughout implementation to clarify requirements and resolve issues.<br> o Attend and/or lead demos and UAT sessions with the client.<br> • Stakeholder C Communication Management: o Build and maintain strong relationships with internal teams and external clients, including challenging stakeholders.<br> o Communicate effectively in both Standard Arabic and English (spoken and written) and produce deliverables in both languages.<br> o Navigate complex organizational dynamics and company/customer politics with professionalism and diplomacy, building consensus across internal teams and external clients.<br> • Quality, Risk, Change C Dependency Management: o Ensure all BA deliverables meet quality standards, best practices, established processes, and project conventions, while applying sound judgment for justified exceptions.<br> o Proactively identify risks (including scope creep), dependencies, and issues; escalate to the BA Lead / Project Delivery Lead (and project managers when working solo) and provide the input required to facilitate the change management process.<br> o Maintain effective cross-team collaboration and dependency alignment across development, data, QC, and other delivery streams.<br> • Vendor C Cross-Team Coordination: o When working with mixed or vendor teams, coordinate with vendor BAs/teams to ensure alignment in produced deliverables and adherence to company standards and best practices.<br> o Review vendor BA deliverables, support knowledge transfer, and escalate issues when needed.<br> • AI Leverage, Mentorship C Continuous Improvement: o Proactively and responsibly use AI tools embedded across all work stages (requirements drafting, analysis, gap identification, documentation support, etc.<br>) while ensuring accuracy, compliance, and adherence to client-specific restrictions (some projects prohibit AI usage).<br> o Mentor junior analysts and support the application of BA standards and best practices within the team.<br> o Contribute practically to process improvements, frameworks, and knowledge sharing.<br> • Pre-Sales C Proposal Support (secondary): Provide BA input to proposals, RFP responses, or early scoping activities as needed (not a primary focus of the role).<br> Requirements Qualification and Education Requirements: • Bachelor’s degree in Information Systems/Technology, Computer Science, or a closely related field (or equivalent combination of education + relevant professional experience) is a strong plus.<br> • Certifications (CBAP, PMI-PBA, Agile, etc.<br>) are a plus.<br> Minimum Experience/Skills Required: • Minimum: 5-7 years of relevant business analysis experience, with at least 2 years at a Senior Business Analyst level on software development projects.<br> • Proven hands-on experience delivering across the full BA lifecycle in hybrid, Agile (Scrum), and Waterfall environments.<br> • Strong knowledge of BA deliverables: BRD, SRS, user stories + acceptance criteria, BPMN process flows, gap analysis, data dictionaries, integration mapping, wireframes (in collaboration with UI/UX).<br> • Solid understanding of SDLC, requirements management, process modeling (BPMN), and stakeholder management in complex environments.<br> • Excellent facilitation, workshop, and presentation skills.<br> • Experience with common BA and collaboration tools: Visio, Figma, Jira or Azure DevOps, MS Excel and MS Word.<br> • Bilingual - full professional proficiency in Standard Arabic and English (both written documentation and verbal communication), with comfort working with multinational teams (sometimes with heavy accents) in both languages.<br> • Proven ability to collaborate effectively within large multi-disciplinary delivery teams (10–30+ members), including vendor-mixed teams.<br> • Governmental / public sector project experience is a strong plus.<br> • Knowledge of data modeling and data migration techniques is a strong plus.<br> • Familiarity with ERP, CRM, or other enterprise software solutions is a strong plus.<br> Key Skills & Competencies: • Highly organized, structured, and methodical in approach, with exceptional prioritization, delegation, and planning skills.<br> • Strong critical thinking and resourceful problem-solving abilities; able to think outside the box and develop innovative solutions to complex situations.<br> • Friendly, collaborative team player who maintains a professional demeanor while working effectively in dynamic, multi-disciplinary environments.<br> • Strong ownership mindset and high self-discipline.<br> • Continuous improvement mindset and commitment to knowledge sharing and team development.<br> • Strong attention to detail combined with the ability to maintain high-level context and relevance without losing awareness of the actual objective, urgency, and priorities.<br> • Demonstrated ability to navigate complex stakeholder environments, manage • competing priorities in a matrix structure, and build consensus diplomatically across internal teams and external clients.<br> Role: Senior Business Analyst Start date: ASAP Resource Location: Offshore Hours per week: 40</span> </div>
<h2 class="h5">Job description</h2>
<div class="t-break" data-jb-field="description">
<span>The Microsoft Power Platform & Automation Consultant is responsible for the end-to-end implementation, configuration, and deployment of low-code business solutions across the Microsoft Power Platform ecosystem.<br> You will take ownership of designing, building, integrating, and deploying business applications using Power Apps, Power Automate, Microsoft Copilot Studio, Dataverse, Power BI, and Power Pages to automate business processes and extend Microsoft 365 capabilities.<br> This is a hands-on consulting and engineering role focused on delivery: translating business process requirements into production-ready low-code solutions, owning the solution lifecycle from design through deployment, and ensuring solutions are scalable, governed, maintainable, and aligned with enterprise architecture and governance standards.<br> Responsibilities: Solution Design & Architecture Conduct discovery workshops with business stakeholders to understand business processes, identify automation opportunities, and define solution requirements.<br> Design scalable Power Platform solutions, application architectures, and Dataverse data models aligned with business and technical requirements.<br> Apply Application Lifecycle Management (ALM), solution layering, reusable components, and development best practices to ensure maintainable and supportable solutions.<br> Power Apps & Process Automation Design, develop, and deploy Canvas Apps and Model-driven Apps integrated with Microsoft 365 services and line-of-business applications.<br> Build Power Automate cloud flows and desktop flows (RPA) to automate business processes, approvals, and enterprise system integrations.<br> Integrate Power Platform solutions with Microsoft 365, Dynamics 365, and external enterprise applications using standard and custom connectors.<br> Copilot Studio & AI Solutions Design and develop conversational agents using Microsoft Copilot Studio and AI Builder to automate user interactions and business processes.<br> Integrate Copilot Studio agents with Microsoft Teams and Microsoft 365 services while grounding responses using enterprise data.<br> Implement AI-powered capabilities that enhance business productivity and user experience through low-code solutions.<br> Data Management, Governance & Deployment Design and implement Dataverse data models, including tables, relationships, business rules, and security roles.<br> Develop Power BI dashboards and reports to provide business insights and operational reporting.<br> Build Power Pages solutions to deliver secure external-facing business applications where required.<br> Implement Power Platform governance, including Centre of Excellence (CoE), environment strategy, Data Loss Prevention (DLP) policies for connectors, and solution governance.<br> Own the complete deployment lifecycle from solution development and testing through production deployment, operational handover, and ongoing governance.<br> Produce technical design documents, implementation guides, deployment documentation, operational runbooks, and knowledge transfer materials.<br> Client Advisory & Stakeholder Collaboration Act as a trusted advisor by translating business process requirements into scalable Microsoft Power Platform solutions and recommending Microsoft best practices.<br> Collaborate closely with Collaboration & Content, Copilot & AI, Data Security & Compliance, Endpoint & Identity, and client stakeholders to deliver integrated Microsoft business solutions.<br> Conduct solution demonstrations, design workshops, deployment planning sessions, and knowledge transfer activities to ensure successful solution adoption.<br> Our Culture & Code of Conduct: At ZainTECH, we take pride in a culture built on collaboration, innovation, and uncompromising integrity.<br> We are looking for individuals who share these values and are committed to customer-centricity and ethical excellence.<br> All employees are expected to uphold our Code of Conduct, which serves as a guiding framework for responsible behavior across everything we do — from how we work with each other to how we engage with clients and partners globally.<br> Hands-on experience with Microsoft Power Apps (Canvas and Model-driven), Power Automate, Dataverse, Power Fx, Power BI, Power Pages, and Microsoft Copilot Studio.<br> Strong understanding of Microsoft Power Platform architecture, application development, and governance best practices.<br> Experience designing and developing low-code business applications using Power Apps and Dataverse.<br> Experience building Power Automate cloud flows, desktop flows (RPA), approval workflows, and business process automation.<br> Experience integrating Power Platform solutions with Microsoft 365, Dynamics 365, and external enterprise systems.<br> Experience developing conversational agents using Microsoft Copilot Studio and AI Builder.<br> Understanding of integrating AI capabilities into business applications and Microsoft Teams.<br> Strong understanding of Power Platform governance, Centre of Excellence (CoE), environment management, connector governance, Data Loss Prevention (DLP), and Application Lifecycle Management (ALM).<br> Experience implementing reusable components, managed solutions, and deployment best practices.<br> Strong requirements gathering, business process analysis, solution architecture, client workshop facilitation, and technical documentation skills.<br> Ability to translate business requirements into scalable, secure, and maintainable Microsoft Power Platform solutions.<br> Produce clear technical design documents, implementation documentation, deployment guides, operational runbooks, and knowledge transfer artefacts.<br> 5+ years of hands-on experience designing and building Microsoft Power Platform solutions within consulting, professional services, systems integration, or business applications environments.<br> Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent practical experience).<br> Certifications (Preferred) - Microsoft Certified: Power Platform Functional Consultant Associate (PL-200), Microsoft Certified: Power Platform Developer Associate (PL-400), Microsoft Certified: Power Platform App Maker Associate (PL-100), Microsoft Certified: Azure AI Fundamentals (AI-900) Must be fluent in English.<br> Working proficiency in Arabic is highly desirable.<br> Location : MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.<br> Engagement: Full-time, with ownership of Microsoft Power Platform, business automation, and low-code solution deployments across enterprise and public sector clients.<br></span> </div>