branch manager Jobs in Egypt

Company Description Raya CX is a next-generation business process outsourcing and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company delivers its services from competitive, highly skilled labor markets to ensure consistent quality and performance. Raya CX offers integrated outsourcing solutions supported by advanced technology, robust strategies, and a strong focus on continuous improvement and innovation. Team members join a dynamic environment that values professional growth, efficiency, and customer satisfaction.<br>Role Description The English (B2–C1) Customer Support role is a full-time, on-site position based in Qesm 1st 6 October. This role involves handling customer inquiries in English via phone, email, and chat, providing accurate information, and resolving issues in a timely and professional manner. The Customer Support team member will document interactions, follow established procedures, and escalate complex cases when needed. Daily tasks include maintaining high-quality service standards, meeting performance targets, and collaborating with colleagues and supervisors to improve processes and customer satisfaction. The role also requires adapting communication style to different customers, following company guidelines, and participating in regular coaching or training sessions.<br>Qualifications<br> Strong English communication skills at B2–C1 level, including clear spoken and written communication. Customer Service experience with a focus on handling inquiries, problem-solving, and maintaining a positive customer experience. Ability to use English Teaching or Training skills to support peer learning, share best practices, and contribute to team development. Basic Translation skills to clarify information or bridge language gaps when needed. Comfort with using computers, CRM systems, and standard office software in a fast-paced environment. Strong listening skills, empathy, patience, and a customer-centric mindset. Ability to work on-site in Qesm 1st 6 October on a full-time schedule, including potential shifts or weekends as required. Previous experience in call centers or BPO environments is an advantage. Completion of secondary education; post-secondary studies in languages, communication, or related fields are a plus.

We are looking for a highly experienced and dynamic Operations Director to lead and oversee our operational and production activities across Cairo, Qena, and other governorates where the organization operates.<br>The successful candidate will provide strategic and hands-on leadership across multiple sites, ensuring operational excellence, productivity, quality, efficiency, accountability, and alignment with our development mission and strategic objectives.<br>Responsibilities• Lead and develop the organization’s overall operations strategy.• Oversee multiple production and operational sites across different governorates.• Lead production managers, site managers, supervisors, and operational teams.• Develop operational plans, production plans, KPIs, and performance targets.• Monitor productivity, quality, efficiency, costs, and resource utilization.• Drive process improvement and operational efficiency.• Build high-performing teams and develop second-line leadership.• Ensure effective coordination with HR, Finance, Procurement, Sales & Marketing, M&E, and Program teams.• Manage operational risks, quality, health & safety, security, and maintenance standards.• Conduct regular field visits and provide senior management with operational reports and recommendations.• Lead operational change and continuous improvement initiatives.<br>Qualification:-Minimum 10 years of relevant professional experience.• Significant experience in senior operations or production leadership.• Proven experience managing multi-site operations and geographically dispersed teams.• Strong background in development work, NGOs, social enterprises, manufacturing, handicrafts, community development, or similar sectors is highly preferred.• Bachelor’s degree in Business Administration, Management, Operations Management, Engineering, Development Studies, or a related field.• Strong experience in operational planning, KPI management, budgeting, performance management, and process improvement.• Excellent leadership, decision-making, problem-solving, negotiation, and conflict-management skills.• Strong executive presence and leadership maturity.• Ability to lead, motivate, develop, and hold teams accountable.• Willingness and ability to travel frequently between Cairo, Qena, and other operational locations.<br> WHAT WE ARE LOOKING FORA strategic yet hands-on leader who can translate organizational strategy into effective operational execution, strengthen local leadership, solve operational challenges, and build a culture of performance, accountability, teamwork, and continuous improvement.<br>???? Location: Cairo, Qena & other operational locations across Egypt✈️ Frequent travel is required.

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients in diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 organizations in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions tailored to client needs. Its services are supported by advanced technology, strong operational strategies, and a focus on continuous improvement and innovation. Team members work in a dynamic, performance-driven environment with opportunities to grow their skills and careers.<br>Role Description The Chat & Email – English (B2–C1) role is a full-time, on-site position based in Qesm 1st 6 October. The role involves handling customer inquiries and requests via chat and email, ensuring clear, accurate, and timely responses in English. Daily tasks include resolving issues, providing product or service information, escalating complex cases when needed, and maintaining detailed records of interactions. Team members are expected to follow company guidelines, meet performance targets, and contribute to a positive customer experience. The role also requires collaboration with colleagues and supervisors to share feedback, improve processes, and support overall service quality.<br>Qualifications<br> Candidates should possess strong English communication skills (written and reading) at B2–C1 level. Candidates should possess customer service and client support skills to handle inquiries professionally and efficiently. Candidates should possess training or coaching capabilities to support knowledge sharing and personal skill development. Candidates should possess translation or language adaptation skills to ensure clarity and accuracy when needed. Strong typing speed and accuracy, with attention to detail in written responses. Ability to work on-site in Qesm 1st 6 October and maintain reliable attendance in a full-time schedule. Comfort with using CRM systems, ticketing tools, and standard office software. Previous experience in contact centers, BPO, or customer support roles is an advantage. High level of professionalism, empathy, and problem-solving ability when dealing with diverse customers.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in delivering high value, customized outsourcing solutions that help partners focus on their core business while better serving their own customers. ETISAL International emphasizes cultural understanding, global coverage, and industry best practices to tailor services to diverse markets. The company is committed to transparency, flexibility, integrity, and a strong appreciation of human capital, supported by advanced technologies and continuous improvement of management and operational standards. Role Description The Customer Support Agent / Dubai Backoffice Account is a full-time, on-site role based in Cairo, Egypt. In this position, the agent will handle customer inquiries and requests for the Dubai account, provide accurate information, and resolve issues through phone, email, or chat in alignment with service level agreements. The role includes documenting interactions, updating customer records, and following established procedures to ensure consistent, high-quality service. The agent will collaborate with team members and supervisors, escalate complex cases when needed, and contribute to continuous improvement of processes and customer satisfaction. Adherence to company policies, punctuality, and professional conduct are essential aspects of the daily work. Qualifications Strong customer service and communication skills, with the ability to interact clearly and professionally with diverse customers. Proficiency in using computers, CRM systems, and office software to manage customer accounts and backoffice tasks. Ability to follow structured processes, multitask, and manage time effectively in a fast-paced contact center environment. Problem-solving skills, attention to detail, and a focus on accuracy in data entry and documentation. Fluency in English; Arabic language skills and familiarity with Gulf region customers, especially Dubai, are an advantage. Prior experience in BPO, call centers, or customer support roles is preferred but not mandatory. High school diploma or equivalent; post-secondary education in business, communications, or related fields is beneficial. Willingness to work on-site in Cairo, Egypt, on rotational shifts, including evenings, weekends, or holidays as required.

Company Description Alorica is a global customer experience (CX) provider that partners with brands to design and deliver interactions that build long-term customer loyalty. As a full-service CX company, Alorica combines proven performance, specialized industry knowledge, and advanced technology to drive impactful results. The organization is known for pioneering new approaches to customer experience, grounded in integrity, authenticity, and strong client relationships. With approximately 100,000 professionals in 17 countries, Alorica supports over 250 brands in more than 75 languages. Team members join a culture that values curiosity, creativity, connection, and commitment to excellence.<br>Role Description This full-time Airline Customer Care role is an on-site position based in Qesm El Sheikh Zaid. The role involves handling inbound and outbound customer inquiries related to airline services, including reservations, ticket changes, check-in assistance, and travel information. Team members will support customers in B2-level English, ensuring clear communication, empathy, and accurate resolution of issues. Daily tasks include managing customer complaints, processing service requests, upselling or cross-selling relevant services where appropriate, and documenting interactions in accordance with company policies. The role also requires adherence to aviation and airline procedures, meeting performance targets, and collaborating with colleagues and supervisors to improve customer experience.<br>Qualifications<br> <br>Strong Communication skills, including B2-level proficiency in English and clear, professional verbal and written interaction. Customer Service capabilities, with a focus on empathy, problem-solving, and handling inquiries, complaints, and requests efficiently. Airlines and Aviation knowledge, including common airline procedures, travel requirements, and familiarity with reservation or ticketing systems. Sales skills, such as identifying customer needs, offering relevant services or upgrades, and supporting revenue-generating initiatives. Bachelor’s degree or equivalent education level, preferably in a relevant field (e.g., Business, Tourism, Communication). Ability to work on-site in Qesm El Sheikh Zaid, handle shift work as required, and maintain reliability and punctuality. Proficiency in basic computer applications, CRM tools, and fast, accurate data entry. Demonstrated resilience, attention to detail, and commitment to maintaining high quality and compliance standards.

Company Description Leo Trading Agency is a limited liability company specializing in trading services and operating a franchise business model. The company has been a Vodafone partner since July 2012 and owns and operates 31 Vodafone Express stores across Egypt. In addition to retail operations, Leo Trading Agency is involved in import and export activities and provides outsourcing recruitment services. The organization offers opportunities to work within a dynamic, customer-focused environment with exposure to international business practices. Team members benefit from a structured corporate setting with clear processes and performance standards.<br>Role Description This is a full-time, on-site C1 English Speakers Customer Service Representative role based in Qesm El Maadi. The CSR will handle inbound and outbound customer interactions, respond to inquiries, resolve issues, and provide accurate information about products and services in clear, fluent English. Daily responsibilities include documenting customer interactions, updating account information, following established procedures, and meeting quality and productivity targets. The role involves rotational overnight shifts, requiring flexibility to work late hours, weekends, and holidays as needed. CSR team members collaborate with colleagues and supervisors to escalate complex issues and ensure a consistent, positive customer experience.<br>Qualifications<br> Strong communication skills in English at C1 level, with clear speaking, active listening, and professional writing abilities. Customer service skills, including problem-solving, conflict resolution, and empathy when dealing with diverse customer needs. Basic computer and technical skills, such as typing proficiency, using CRM or call center systems, and navigating online tools. Organizational and time-management skills, including the ability to handle multiple tasks, follow procedures, and meet performance targets. Ability to work rotational overnight shifts, maintain reliability in attendance, and perform effectively under pressure. Previous experience in customer service, call centers, or retail environments is preferred but not mandatory. High school diploma or equivalent; additional education in business, communications, or related fields is an advantage. Professional attitude, willingness to learn, and commitment to delivering respectful, non-discriminatory service to all customers.

Americana Restaurants is a leading restaurant operator and food & beverage platform in the MENA region. With a legacy that dates back to 1964, we’ve grown to represent and manage some of the world’s most beloved restaurant brands—including KFC, Pizza Hut, Hardee’s, Krispy Kreme, and many more—across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region. As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team<br>Key Responsibilities Manage and coordinate all maintenance and facility management activities across outlets in the assigned area (Masr El Gedida, Nasr City, Maadi). Lead, supervise, and develop a team of maintenance technicians and area supervisors, ensuring clear task allocation and accountability. Ensure timely response and resolution of maintenance breakdowns (electrical, mechanical, HVAC, refrigeration, plumbing, civil) to minimize store downtime. Implement and monitor preventive maintenance programs across all covered outlets. Conduct regular site visits and inspections to assess equipment condition, safety compliance, and maintenance quality. Coordinate with contractors and vendors for repairs, servicing, and CAPEX/OPEX-related works; monitor quality and cost of work delivered. Support budgeting and cost control for maintenance activities within the assigned area. Maintain accurate maintenance records, reports, and documentation for audits and management review. Ensure compliance with health, safety, and food-safety-related facility standards across all outlets. Escalate critical issues and provide regular status updates to the Engineering & Maintenance Manager.<br>Required Qualifications & Experience Minimum 7 years of relevant experience in maintenance / facility management, engineering operations, or MEP roles. Prior experience in Retail, Hotels, or Restaurant/QSR maintenance and facility management is required. Proven experience directly managing a team of technicians and supervisors. Strong hands-on, ground-level experience — comfortable working across multiple sites and responding to on-site issues directly. Solid working knowledge of electrical, mechanical, HVAC/refrigeration, and civil maintenance systems. Bachelor's degree or diploma in Mechanical/Electrical Engineering or a related technical field is preferred. Willingness and ability to travel regularly between outlets in Masr El Gedida, Nasr City, and Maadi.

Job Purpose:We are seeking a seasoned, high-volume Customer Service Senior Manager to lead customer experience operations across a premier, large-scale flagship city/community development. Overseeing a vast footprint of residential and commercial residents, this role requires managing mega-volume daily operations, contact center strategy, on-ground service centers, and high-stakes escalation management to ensure exceptional satisfaction across thousands of daily touchpoints.<br>Key Responsibilities:Lead, scale, and optimize end-to-end customer service operations for a massive residential/commercial master-planned development. Direct cross-functional teams spanning inbound/outbound call centers, digital/omnichannel support platforms, and walk-in customer care hubs. Design, implement, and streamline SLAs, KPIs, and workflows capable of seamlessly handling thousands of daily inquiries, requests, and service tickets. Serve as the final escalation authority for complex resident issues, community service disruptions, and high-priority legal or community relations concerns. Analyze customer feedback, CSAT, and NPS metrics across diverse demographic segments to continuously improve community living experiences and operational efficiency. Direct and inspire a large team of managers, supervisors, and front-line staff; lead workforce planning, performance tracking, and continuous training programs. Partner closely with Community Management, Security, Maintenance/Facility Management, Finance, and IT teams to resolve complex cross-functional challenges. Drive digital transformation initiatives, CRM optimization (e.g., Salesforce/Oracle), and self-service portal adoption to scale support efficiently.<br>Requirements & Qualifications:Experience: 10–15+ years of progressive customer service experience, with at least 5+ years in a senior leadership role managing large-scale, high-volume operations. Industry Background: Experience in large Real Estate Developments, Mega Commercial Projects, Telecommunications, Banking, or Hospitality master-developments is highly preferred. Scale Proven Ability: Proven track record of managing operations serving tens/hundreds of thousands of customers/residents. Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA is a plus). Technical Skills: Deep expertise in enterprise CRM systems, workforce management tools, and omnichannel customer service platforms. Core Competencies: Exceptional leadership under pressure, conflict resolution, strategic planning, analytical mindset, and outstanding communication skills.

Job Purpose:We are seeking a seasoned, high-volume Customer Service Senior Manager to lead customer experience operations across a premier, large-scale flagship city/community development. Overseeing a vast footprint of residential and commercial residents, this role requires managing mega-volume daily operations, contact center strategy, on-ground service centers, and high-stakes escalation management to ensure exceptional satisfaction across thousands of daily touchpoints.<br>Key Responsibilities:Lead, scale, and optimize end-to-end customer service operations for a massive residential/commercial master-planned development. Direct cross-functional teams spanning inbound/outbound call centers, digital/omnichannel support platforms, and walk-in customer care hubs. Design, implement, and streamline SLAs, KPIs, and workflows capable of seamlessly handling thousands of daily inquiries, requests, and service tickets. Serve as the final escalation authority for complex resident issues, community service disruptions, and high-priority legal or community relations concerns. Analyze customer feedback, CSAT, and NPS metrics across diverse demographic segments to continuously improve community living experiences and operational efficiency. Direct and inspire a large team of managers, supervisors, and front-line staff; lead workforce planning, performance tracking, and continuous training programs. Partner closely with Community Management, Security, Maintenance/Facility Management, Finance, and IT teams to resolve complex cross-functional challenges. Drive digital transformation initiatives, CRM optimization (e.g., Salesforce/Oracle), and self-service portal adoption to scale support efficiently.<br>Requirements & Qualifications:Experience: 10–15+ years of progressive customer service experience, with at least 5+ years in a senior leadership role managing large-scale, high-volume operations. Industry Background: Experience in large Real Estate Developments, Mega Commercial Projects, Telecommunications, Banking, or Hospitality master-developments is highly preferred. Scale Proven Ability: Proven track record of managing operations serving tens/hundreds of thousands of customers/residents. Education: Bachelor’s degree in Business Administration, Operations Management, or a related field (Master’s/MBA is a plus). Technical Skills: Deep expertise in enterprise CRM systems, workforce management tools, and omnichannel customer service platforms. Core Competencies: Exceptional leadership under pressure, conflict resolution, strategic planning, analytical mindset, and outstanding communication skills.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization specializes in customized, consultative outsourcing solutions designed to meet the unique needs of each client and their customers. With a strong focus on customer-centric services, ETISAL International leverages global coverage, cultural understanding, and industry best practices. The company is committed to transparency, flexibility, integrity, and delivering high-quality, innovative services that enhance client value. ETISAL International also emphasizes the importance of human capital, advanced technologies, and continuously improving management and operational standards.<br>Role Description The Outbound Customer Service Agent / Dubai Account is a full-time, on-site role based in Cairo, Egypt. The agent will make outbound calls to customers on behalf of the Dubai account, handle inquiries, provide information, and promote services in line with client requirements and company guidelines. Daily tasks include resolving customer issues, updating account information, documenting interactions accurately, and ensuring high levels of customer satisfaction. The role involves following scripts and procedures where necessary, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The agent will represent ETISAL International professionally, maintain confidentiality, and adhere to company policies and standards.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with experience handling Customer Service Representatives’ workflows or similar environments. Effective Communication abilities, both verbal and written, with the capacity to handle outbound calls confidently and professionally. Experience or aptitude in Account Management, including maintaining accurate customer records and supporting client-specific requirements. Fluency in Arabic and good command of English; previous BPO or call center experience is an advantage. Ability to work on-site in Cairo, Egypt, on a full-time basis, meeting defined performance and quality targets. Good problem-solving skills, attention to detail, and the ability to work under pressure in a fast-paced environment. High school diploma or equivalent; post-secondary education in business, communications

Compliance Analysts provides independent, reasonable objective assurance and recommendations to add value and improve operational controls. The Compliance Analyst is expected to constructively work with Operations, Client Service, and other departments, conduct reviews and recommendations on internal controls across the organization. Monitoring of calls for compliance purposes; targets may vary as directed by management Daily/weekly/monthly reports and other communication materials to highlight quality/compliance metric performance achievements and identify areas of opportunities with risks Input data pertinent to quality and compliance measurement database systems for capturing, analyzing, and providing timely and accurate reporting on call center performance. Support compliance monitoring solutions, identify risks and report them appropriately Interface with Call Center Supervisors, Customer Service Reps, support business units, and other cross-functional areas where needed to help determine compliance needs and provide recommendations on continual process improvement. Identify and report any required training issues to department management and trainers. Take an active part in the evolution of the attribute document Identify changes that need to be made to our evaluation tool Create and update standards as appropriate Create scripting and resources for agents when requested or needed Provide in-depth comments on evaluations for manager coaching Train new members that join our team Follow up with issues identified to ensure they are resolved Contributes to Compliance scorecard evaluations used in monthly, quarterly, and annual performance reviews. Team Accountability - weekly progress report with action items Attend and actively participate in weekly calibration and facilitation on a rotational basis Compliance Orientation for New Hires - as needed Compliance Orientation for Cross Skilling of agents - as needed Perform other duties and special projects as assigned to monitor compliance and fraud activities. Minimum 1-year previous experience as a Compliance and/or Risk Analyst or similar role conducting reviews of calls and/or internal controls (for External). Experience in healthcare BPO work is an advantage. Intermediate knowledge in MS Office especially MS Excel Knowledge of system/data vulnerabilities, preferred Some knowledge of regulatory environments and requirements, preferred Strong interpersonal communication skills Effective oral and written communication skills Team-oriented and Self-motivated Performance-oriented and Results - Oriented

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>The Sr Fraud Controller is responsible for leading small fraud control teams while performing the full range of duties assigned to a Fraud Controller. The role is responsible for providing a high level of customer service to all passengers while carrying out revenue protection, crowd control, and operational support duties. The role also includes providing assistance and information to customers, supporting bus replacement services, reporting faults on stations and trains, and ensuring compliance with revenue protection procedures and operational standards.&nbsp;</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Team Leadership &amp; Operational Supervision</b></p><br><br><p>•Conduct sign-on and operational briefings for team members and ensure compliance with uniform requirements.&nbsp;</p><br><br><p>•Monitor service delivery and lead Controllers to achieve committed performance targets.&nbsp;</p><br><br><p>•Support team members during operational activities and ensure compliance with operational procedures and standards.&nbsp;</p><br><br><p>•Support colleagues and operations teams during degraded operations and emergency scenarios.&nbsp;</p><br><br><p>•Participate in operational training sessions and exercises as required.&nbsp;</p><br><br><p>•Support the de-escalation of tense situations and prevent escalation that may lead to conflicts or injuries.</p><br><br><p><b>Fraud Awareness, Revenue Protection &amp; Cash Handling</b></p><br><br><p>•Conduct undercover journeys on trains to identify and address revenue protection issues, vandalism, anti-social behavior, and non-compliance with the Rules of Carriage, including restrictions related to smoking, eating, and designated train sections.&nbsp;</p><br><br><p>•Follow revenue protection procedures, rules, and associated by-laws applicable to staff and passengers.&nbsp;</p><br><br><p>•Carry out ticket inspection activities on trains and in stations using Portable Checking and Vending Machines capable of reading, analyzing, and determining ticket validity.&nbsp;</p><br><br><p>•Issue penalty fares to passengers traveling without a valid ticket, attempting to evade the correct fare, or violating applicable by-laws.&nbsp;</p><br><br><p>•Ensure the security of fine books, PCVM machines, cash, tickets, and all equipment under assigned responsibility.&nbsp;</p><br><br><p>•Communicate tariff changes and revenue-related updates to passengers and relevant departments.&nbsp;</p><br><br><p>•Remain accountable for cash handling activities during assigned duties.&nbsp;</p><br><br><p>•Perform cash consolidation activities at the end of shifts.</p><br><br><p><b>Operations Support &amp; Customer Service</b></p><br><br><p>•Provide a high standard of customer service and proactive passenger information.&nbsp;</p><br><br><p>•Explain the operation of fare machines, elevators, and other station equipment to passengers when required.&nbsp;</p><br><br><p>•Provide mobility assistance to passengers when required.&nbsp;</p><br><br><p>•Assist in crowd management activities and minimize queuing at station gate lines.&nbsp;</p><br><br><p>•Report faults, operational irregularities, and issues related to non-compliance with operational procedures, safety standards, and work instructions.</p><br><br><p><b>Safety, Security &amp; Incident Reporting</b></p><br><br><p>•Apply a positive safety culture within trains and stations.&nbsp;</p><br><br><p>•Report potential safety hazards and take appropriate action when required.&nbsp;</p><br><br><p>•Report operational incidents, serious offenses, and security concerns promptly to supervisors.&nbsp;</p><br><br><p>•Follow instructions and guidance provided by supervisors and management.&nbsp;</p><br><br><p>•Carry out any additional duties or assignments delegated by superiors.</p><br><br><p><b>Safety Responsibilities</b></p><br><br><p>•Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role.&nbsp;</p><br><br><p>•Comply with the requirements of RDMC RQHSE Policy and Safety Management System.&nbsp;</p><br><br><p>•Be mindful that Safety, Security, and Environmental protection are everyone’s responsibility.&nbsp;</p><br><br><p>•All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>QUALIFICATIONS:</b></p><br><br><p>•Bachelor’s degree in commerce, Accounting, Finance, or related field.</p><br><br><p>•Proficiency in Arabic; basic English communication skills are preferred.</p><br><br><p><b>KNOWLEDGE:</b></p><br><br><p>•Knowledge of revenue protection procedures, operational control practices, and customer service standards.&nbsp;</p><br><br><p>•Understanding of operational safety procedures, incident reporting, and crowd management practices.&nbsp;</p><br><br><p>•Knowledge of ticket inspection systems, cash handling procedures, and operational reporting requirements.&nbsp;</p><br><br><p>•Good communication, leadership, and conflict-resolution skills.</p><br><br><p><b>EXPERIENCE</b>:</p><br><br><p>•3-5 years of experience in customer service, transport operations, security, or revenue protection activities.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Operational Leadership: Leads operational teams effectively while ensuring compliance with procedures and performance expectations.&nbsp;</p><br><br><p>•Customer Focus: Delivers professional and courteous service to passengers while maintaining operational standards.&nbsp;</p><br><br><p>•Safety Commitment: Promotes safe working practices and actively reports safety or security concerns.&nbsp;</p><br><br><p>•Integrity &amp; Accountability: Handles revenue protection and cash-related responsibilities with honesty and professionalism.&nbsp;</p><br><br><p>•Conflict Management: Responds calmly and professionally to tense situations to prevent escalation and maintain a safe environment.&nbsp;</p><br><br><p>•Teamwork: Cooperates effectively with colleagues and supports operational requirements during normal and emergency situations.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Mission <br><p><b>JOB PURPOSE:&nbsp;</b></p><br><br><p>To perform preventive and corrective maintenance activities on Depot Equipment assets to ensure their safe, reliable, and efficient operation. The role is responsible for executing maintenance tasks, diagnosing faults, supporting operational continuity, and maintaining compliance with railway safety and maintenance standards while contributing to continuous improvement and team collaboration.</p><br><br> Profile <br><p><b>RESPONSIBILITIES/DUTIES&nbsp;</b></p><br><br><p><b>Maintenance Execution</b></p><br><br><p>•Perform preventive and corrective maintenance activities on Depot Equipment in accordance with manufacturer manuals, maintenance procedures, and operational instructions.</p><br><br><p>•Execute repairs, component replacements, adjustments, and reassembly activities within established timeframes.</p><br><br><p>•Ensure maintenance activities are completed according to technical standards, quality requirements, and operational procedures.</p><br><br><p>•Support the operation and maintenance of Depot Equipment to ensure asset reliability and operational availability.</p><br><br><p>•Follow approved work methods and standard operating procedures during maintenance activities.</p><br><br><p><b>Fault Diagnosis &amp; Troubleshooting</b></p><br><br><p>•Diagnose equipment faults using technical documentation, manuals, drawings, and diagnostic tools.</p><br><br><p>•Conduct functional testing, verification, and system resets following maintenance or repair activities.</p><br><br><p>•Support root cause analysis activities by collecting relevant technical data and reporting findings.</p><br><br><p>•Escalate critical faults, technical constraints, and operational risks to the appropriate authority in a timely manner.</p><br><br><p>•Assist in identifying recurring equipment issues and support corrective improvement initiatives.</p><br><br><p><b>Documentation &amp; Traceability</b></p><br><br><p>•Ensure accurate and complete traceability of all maintenance activities through proper documentation and system updates.</p><br><br><p>•Record maintenance activities, fault details, corrective actions, and inspection results within maintenance management systems such as Maximo.</p><br><br><p>•Maintain accurate digital and physical maintenance records in accordance with company procedures.</p><br><br><p>•Provide feedback regarding recurring faults, operational issues, and maintenance process improvements.</p><br><br><p><b>Quality Control &amp; Worksite Management</b></p><br><br><p>•Monitor the availability and condition of tools, spare parts, consumables, and maintenance equipment.</p><br><br><p>•Ensure work areas are organized, clean, and compliant with workplace safety and housekeeping standards.</p><br><br><p>•Support efficient maintenance execution through proper material handling and worksite preparation.</p><br><br><p>•Ensure maintenance quality standards are consistently achieved during all maintenance activities.</p><br><br><p><b>Safety &amp; Compliance</b></p><br><br><p>•Strictly comply with occupational health and safety requirements, railway safety regulations, LOTO procedures, PPE requirements, and safe work instructions.</p><br><br><p>•Identify and report unsafe conditions, incidents, and near misses immediately.</p><br><br><p>•Participate in toolbox talks, risk assessments, safety briefings, and emergency drills.</p><br><br><p>•Promote a strong safety culture and ensure adherence to all company safety procedures and regulatory requirements.</p><br><br><p>•Maintain awareness of operational risks and contribute to safe maintenance practices.</p><br><br><p><b>Communication &amp; Team Collaboration</b></p><br><br><p>•Coordinate effectively with supervisors, engineers, technicians, and peers to support maintenance plans and operational priorities.</p><br><br><p>•Share technical knowledge and support the development of junior technicians, trainees, and new team members.</p><br><br><p>•Maintain effective communication within the team regarding work progress, technical issues, and operational updates.</p><br><br><p>•Support teamwork and collaboration to ensure efficient maintenance execution and operational continuity.</p><br><br><p><b>ESSENTIAL QUALIFICATIONS, KNOWLEDGE &amp; EXPERIENCE</b></p><br><br><p><b>Qualification</b></p><br><br><p>•Diploma in Electrical Maintenance, Mechanical Maintenance, or a related technical field.</p><br><br><p><b>Knowledge</b></p><br><br><p>•Good knowledge of electrical, mechanical, hydraulic, pneumatic, and basic electronic systems.</p><br><br><p>•Understanding of maintenance principles and industrial maintenance practices.</p><br><br><p>•Basic troubleshooting and fault diagnosis techniques.</p><br><br><p>•Ability to read and interpret technical diagrams, drawings, and schematics.</p><br><br><p>•Knowledge of workplace safety procedures and railway safety requirements.</p><br><br><p>•Familiarity with measuring instruments and maintenance tools.</p><br><br><p>•Basic knowledge of Depot Equipment within railway or industrial environments.</p><br><br><p>•Welding knowledge or welding certification is considered an advantage.</p><br><br><p>•Familiarity with maintenance management systems such as Maximo is preferred.</p><br><br><p>•Basic proficiency in MS Office applications, particularly Excel and Word.</p><br><br><p><b>Experience</b></p><br><br><p>•Minimum 3–5 years of experience in industrial or technical maintenance environments.</p><br><br><p>•Experience within the railway industry is preferred.</p><br><br><p>•Experience using asset management or maintenance management systems is considered an advantage.</p><br><br><p><b>DESIRED BEHAVIORS &amp; EXPERIENCES</b></p><br><br><p>•Strong teamwork and collaboration skills.</p><br><br><p>•Good communication and interpersonal abilities.</p><br><br><p>•Strong troubleshooting and problem-solving skills.</p><br><br><p>•Ability to work effectively under pressure and within operational deadlines.</p><br><br><p>•Attention to detail and commitment to maintenance quality.</p><br><br><p>•Strong safety awareness and compliance mindset.</p><br><br><p>•Accountability and reliability in task execution.</p><br><br><p>•Ability to adapt to changing operational priorities and work conditions.</p><br><br><p>•Proactive attitude and willingness to contribute to continuous improvement initiatives.</p><br><br><p>•Ability to make sound technical decisions within assigned responsibilities.</p><br><br><p>•Good organizational and time management skills.</p><br><br><p>•Commitment to operational excellence and continuous learning.</p><br><br><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.</b></p><br><p>You play an important role in the department, maintaining systems and performing tasks and activities that support our continuous improvement (CI) processes and culture. You help with data collection, ensure its accuracy, promote CI progress and keep track of the department KPI scorecards.</p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Provide training on CI tools and techniques. You will also help departments follow our established daily management system (DMS)</li><li>Help teams collect data or extract it from the system to support CI activities and the DMS</li><li>Facilitate root-cause analysis to address identified losses and departmental KPI scorecard gaps</li><li>Establish new work standards to sustain improvement</li><li>Train and qualify colleagues on CI tools and new work standards resulting from CI activities</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>CI and high-performance work systems experience</li><li>Strong facilitation and communication skills to support team discussions on CI activities</li><li>Application of lean and/or TPM tools in a factory or operations environment</li><li>Ability to manipulate and validate data in manual and automated systems</li><li>Mastery of Excel and other data analytics tools</li><li>Organized and disciplined to support and educate on the DMS process</li><li>Logical and structured thinking to extract insights from data</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p><span>The IL6S Engineer is responsible for optimizing manufacturing processes to maximize performance, eliminate losses, improve capability, and ensure process stability through Identification, Eradication, &amp; Prevention. You will act as a technical problem solver, data-driven analyst, and change agent to ensure sustainable process performance and capability building at front line.</span></p><br><p><b>What extra ingredients you will bring:</b></p><br><p><span>&nbsp;Loss Identification</span></p><br><ul><li><span>Identity and understanding sporadic losses within front line leaders.&nbsp;</span></li><li><span>Accountable for chronic losses identification through weekly, monthly and quarterly exercise</span></li></ul><p><br><span>Loss Eradication</span></p><br><ul><li><span>Drive and teach structured basic problem-solving for sporadic losses.</span></li><li><span>Accountable for structured advance problem-solving for chronical losses.</span></li><li><span>Lead, train and collaborate in Focused Improvement initiatives for productivity commitments</span></li><li><span>Support breakdown analysis with technical expertise PM</span></li></ul><p><span>Loss Prevention</span></p><br><ul><li><span>Standardize best operating conditions thru develop Standard Operating Procedures (SOPs).</span></li><li><span>Implement visual management and control plans.</span></li><li><span>Ensure sustainment through audits and governance.</span></li></ul><p><br><span>IL6S Pillar Integration and Capability Building</span></p><br><ul><li><span>Partner with Autonomous Maintenance (AM) to define process control points.</span></li><li><span>Support Planned Maintenance (PM) with technical input.</span></li><li><span>Train operators and supervisors on process fundamentals, Coach teams in structured problem-solving.</span></li><li><span>Develop technical documentation and training materials.</span></li></ul><p><b>Education / Certifications:</b></p><br><p><span>&nbsp;Bachelor's degree in mechanical/electrical engineering</span><span> (Preferably Production/Industrial)</span></p><br><p><b>Job specific requirements:</b></p><br><ul><li><span>Bachelor’s degree in: Mechanical Engineering Electrical Engineering (Preferred: Production / Industrial Engineering)</span></li><li><span>0-1 years of experience in a manufacturing or production environment.</span></li><li><span>Good knowledge or hands-on exposure to: Lean / TPM / Continuous Improvement tools (e.g., 5S, RCA, Kaizen, CIL, CL, AM/PM)</span></li><li><span>Strong skills in: Microsoft Excel, PowerPoint, Power Bi</span></li><li><span>Interest in digitalization and process improvement</span></li><li><span>Strong problem-solving and analytical thinking</span></li><li><span>Good communication skills and ability to work effectively on the shop floor</span></li><li><span>Eager to learn, proactive, and self-driven</span></li></ul><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularProcess excellenceBusiness Capability </div>

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 professionals across five offices, the company supports more than 100 global partners in software development and analytics, digital solutions, business operations, and customer experience. Flairs Tech collaborates closely with clients across North America, Europe, the Middle East, and Africa, acting as an extension of their teams to improve processes and outcomes. The organization places strong emphasis on its people, fostering a culture where talent is valued and supported as a key driver of success.<br>Role Description The C1 English Travel Advisor (Sabre users only) is a full-time, on-site role based in Qesm El Maadi. In this position, the advisor will assist customers with travel arrangements, including booking flights, accommodations, and related services using the Sabre GDS platform. Daily tasks include handling inbound inquiries, providing accurate travel information, modifying existing bookings, and resolving issues in a timely and professional manner. The advisor will ensure high levels of customer satisfaction by actively listening, communicating clearly in English, and offering suitable travel options that meet customer needs and policies. The role also involves maintaining up-to-date knowledge of travel regulations, company procedures, and promotional offers, while collaborating with team members and supervisors to achieve performance and quality targets.<br>Qualifications<br> Strong customer service and customer satisfaction skills, with a focus on delivering positive experiences and effective problem resolution. Excellent communication skills in English at C1 level, including clear verbal and written interaction with international customers. Proficiency in travel arrangements and travel agency operations, including hands-on experience using Sabre or similar GDS tools. Attention to detail, organizational skills, and the ability to manage multiple bookings and requests in a fast-paced environment. Previous experience in the travel or airline industry, contact centers, or customer support roles is highly beneficial. Comfort working on-site in Qesm El Maadi and collaborating with diverse teams and stakeholders. Basic computer literacy and ability to quickly learn internal systems and workflows. Formal education in tourism, hospitality, business, or a related field is a plus but not mandatory.

Company Description Flairs Tech is an international technology-driven Managed Services Provider (MSP) built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports more than 100 global partners with software development, analytics, digital solutions, business operations, and customer experience services. Flairs Tech works closely with clients as an extension of their teams, helping improve processes, outcomes, and productivity across North America, Europe, the Middle East, and Africa. The company’s success is strongly rooted in its people-focused culture and commitment to long-term partnerships.<br>Role Description The French Travel Advisor is a full-time hybrid role based in Qesm El Maadi, with some flexibility for working from home. The role involves assisting French-speaking customers with travel inquiries, creating and modifying travel itineraries, and managing reservations for flights, hotels, and other travel services. Advisors handle incoming calls, emails, and chats, ensuring timely, accurate, and courteous responses while adhering to company policies and procedures. Daily responsibilities include resolving issues, processing changes and cancellations, recommending suitable travel options, and maintaining high levels of customer satisfaction. The role also requires accurate data entry in internal systems, collaboration with colleagues and supervisors, and ongoing learning about travel products, policies, and promotions.<br>Qualifications<br> Strong customer-focused skills, including Customer Service and Customer Satisfaction, with a commitment to delivering high-quality support. Excellent Communication skills in French (written and spoken), with good English proficiency for internal coordination. Experience with Travel Arrangements, such as booking and modifying flights, hotels, and related services. Background in Travel Agency operations or similar travel industry experience is highly beneficial. Good problem-solving abilities, attention to detail, and accuracy in handling reservations and customer data. Comfort with using computer systems, CRM tools, and online booking platforms; ability to learn new software quickly. Ability to work in a hybrid environment, manage time effectively, and handle multiple inquiries in a fast-paced setting. Previous experience in customer support, tourism, hospitality, or contact center roles is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The company focuses on delivering customized, consultative, and innovative outsourcing solutions that address each client’s unique business needs. With strong attention to cultural understanding, industry best practices, and global coverage, ETISAL International helps organizations concentrate on their core operations while enhancing the experience of their customers. The company emphasizes quality, transparency, flexibility, integrity, and the use of advanced technologies to consistently exceed client expectations. ETISAL International values human capital and fosters a service-oriented culture driven by passion and continuous improvement.<br>Role Description The English Customer Support Agent – Voice Account is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer calls in English, respond to inquiries, and provide accurate information about products and services. Daily responsibilities include resolving issues, guiding customers through solutions, and escalating complex cases when necessary while maintaining professional and courteous communication. The role also involves documenting interactions, updating customer records, and following established procedures to ensure consistent service quality. The agent is expected to contribute to customer satisfaction targets, adhere to performance metrics, and collaborate with team members and supervisors to improve processes and service delivery.<br>Qualifications<br> <br>Candidates should possess strong Customer Support and Customer Service skills, with the ability to manage voice-based interactions professionally. Candidates should possess effective Communication skills, including clear spoken English and active listening capabilities. Candidates should possess the ability to focus on Customer Satisfaction, demonstrating empathy, patience, and a solutions-oriented approach. Candidates should possess Troubleshooting skills to identify issues, provide guidance, and follow step-by-step processes to resolve problems. Relevant qualifications such as previous experience in call centers or BPO environments, particularly in English voice support, are beneficial. Comfort with basic computer applications, CRM systems, and call-handling software is preferred. Ability to work in rotating shifts, maintain punctuality, and perform under performance targets and service-level agreements is advantageous.

Company Description Raya CX provides next-generation business process outsourcing and customer experience management services for clients across diverse industries. Since 2001, Raya CX has been a trusted partner for customer service, technical support, and global service operations for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets, offering integrated outsourcing solutions that enhance service quality and efficiency. Raya CX relies on advanced technology, strong operational strategies, and a culture of continuous improvement and innovation to deliver consistent value to its clients. Candidates joining Raya CX can expect a professional environment focused on excellence in customer experience.<br>Role Description This is a full-time, on-site Customer Service Representative – English (Fluent) role based in Qesm El Maadi. The role involves handling inbound and outbound customer interactions via phone, email, chat, or other channels, ensuring timely and accurate responses in English. The Representative will listen to customer inquiries, provide information, resolve issues, and escalate complex cases when necessary, while maintaining a positive and professional tone. Daily responsibilities include documenting interactions, updating customer records, following established procedures, and meeting performance targets related to quality, productivity, and customer satisfaction. The role also requires collaboration with team members and supervisors to share feedback, improve processes, and support a consistent, high-quality customer experience.<br>Qualifications<br> Demonstrated skills in Customer Service and Customer Support, with the ability to handle diverse inquiries and issues effectively. Experience contributing to Customer Satisfaction and Customer Experience, focusing on empathetic communication and problem resolution. Previous work in Customer Service Representative roles or similar customer-facing positions is preferred. Fluent spoken and written English, with clear communication and active listening abilities. Strong interpersonal skills, patience, and resilience when dealing with challenging situations. Ability to work on-site in Qesm El Maadi, adhere to shift schedules, and perform in a fast-paced environment. Basic computer literacy and comfort using CRM systems, ticketing tools, and communication platforms. High school diploma or equivalent required; post-secondary education in business, communications, or related fields is an advantage.

Purpose: The Secretary will execute the administrative and document control functions of the Maintenance department, ensuring the smooth flow of contracts, invoice processing, and operational coordination for both on-campus facilities and off-campus housing.<br>Responsibilities:Document Control and Administrative Support: Maintain comprehensive filing systems for all departmental contracts, invoices, and official documentation Financial and Procurement Coordination: Facilitate the end-to-end processing of outsourced vendor invoices, ensuring timely receipt, review, and payment, verify the legality and currency of service provider contracts and prepare essential tax documentation to ensure compliance with financial controls Vendor Logistics and Access Management: Serve as the primary coordinator for vendor site access, managing work permits with Security Office for both on-campus and off-campus locations Administration and Staff Support: Support department supervisors in the administrative aspects of the human resources lifecycle, including tracking technician appraisal deadlines and maintaining scholarship matrices for staff families Operational Reporting and Data Compilation: Collect and compile technical data and operational statistics required for departmental performance tracking General Administrative Support: Perform other related duties as requested<br>Requirements:Education and Experience:University degree in a relevant field Minimum of 5 years of experience<br>Skills:Communication Skills: Good command of English, both spoken and written with excellent communication skills, both verbal and written, for interacting with internal and external stakeholders Technical Skills: Strong administrative and organizational skills, with attention to detail with proficiency in business computer software and office applications, e.g. MS Office, SAP, CMMS, or similar systems Interpersonal Skills: Ability to manage multiple tasks, prioritize work, and ensure timely completion with team-working skills and ability to coordinate with multiple departments and vendors <br>This position is open until September 1, 2026<br>Placement is based on the candidate’s experience and skills. Only candidates who make it to the shortlist will be contacted<br>"The American University in Cairo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Individuals with disabilities are encouraged to apply."<br>“We thank all individuals who have expressed interest in working at The American University in Cairo.”

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East, with a strong focus on customer-centric solutions. The organization specializes in consultative and customized services that address the unique business needs of each client, helping them focus on core operations and better serve their own customers. ETISAL International combines global coverage, cultural understanding, and industry best practices to deliver high value, distinct, and innovative outsourcing services. The company is committed to transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL also places strong emphasis on human capital, quality, and the use of state-of-the-art technologies to exceed client expectations. Role Description This full-time, on-site Customer Service Agent | Business Startups in Dubai role is based in Cairo, Egypt. The Customer Service Agent will support entrepreneurs and businesses looking to establish or grow their operations in Dubai by handling inbound and outbound customer interactions via phone, email, and digital channels. Daily tasks include responding to inquiries about business setup processes, services, and requirements, providing clear and accurate information, and guiding customers through documentation and procedural steps. The role involves maintaining up-to-date knowledge of relevant regulations and service offerings, documenting all interactions in CRM systems, and escalating complex cases to senior team members when needed. The Customer Service Agent is also expected to meet performance targets, uphold service quality standards, and collaborate with colleagues and supervisors to improve workflows and customer experience. Qualifications Strong customer service and communication skills, including active listening, clear verbal and written communication, and professional phone etiquette. Problem-solving and analytical abilities, with capacity to understand customer needs, interpret business setup requirements, and provide accurate guidance. Organizational and time management skills, including the ability to handle multiple inquiries, prioritize tasks, and maintain accurate records. Basic technical proficiency, including comfort with CRM systems, office productivity tools, and digital communication platforms. Ability to work in a fast-paced, target-driven environment while maintaining attention to detail and service quality. Background or interest in business, entrepreneurship, or government and regulatory