Branch Supervisor Jobs in Egypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience altogether to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.</p><p>About the Role: The Fleet Acquisition Supervisor is responsible for leading the fleet acquisition process by managing recruitment activities, contractor relationships, and the acquisition team to ensure the required number of active couriers is achieved across all assigned regions. The role focuses on meeting hiring targets, improving activation and retention rates, and ensuring smooth coordination with cross-functional teams.</p><p>Job Code: 2024OPER-328</p><p>Job Responsibilities</p><ul><li>Lead and manage the Fleet Acquisition team to achieve daily, weekly, and monthly hiring targets.</li><li>Build and maintain strong relationships with contractors and recruitment partners.</li><li>Monitor the end-to-end acquisition process, from candidate sourcing to activation.</li><li>Track and analyze recruitment KPIs and prepare regular performance reports.</li><li>Ensure sufficient courier supply across all assigned regions based on operational demand.</li><li>Coordinate with Operations, HR, Finance, and other stakeholders to resolve acquisition-related issues.</li><li>Identify recruitment bottlenecks and implement improvement plans.</li><li>Monitor contractor performance and ensure compliance with company standards.</li><li>Develop action plans to improve activation, retention, and overall recruitment efficiency.</li><li>Coach, support, and evaluate team members to improve performance and productivity.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Bachelor's degree</b></p><p>2 4 years of experience in Fleet Operations, Recruitment, Logistics, or Vendor Management.</p><p>Previous supervisory or team leadership experience is preferred.</p><p>Experience in last-mile delivery or logistics companies is an advantage.</p><p>Strong leadership and people management skills.</p><p>Sound knowledge of vehicle maintenance, road safety, and logistics operations.</p><p>Proficient in fleet management software and MS Office tools.</p><p>Strong problem-solving, communication, and organizational skills.</p><p>Ability to work under pressure and manage multiple priorities.</p><p>Flexibility to work shifts, weekends, and respond to operational emergencies.</p><p></p></section>

About the Role We are looking for an experienced Customs Supervisor (fluent in Arabic and Chinese) to oversee all import/export and trade compliance activities at our Egyptian factory. You will be responsible for building a robust local customs compliance system, ensuring the seamless and cost-efficient flow of raw materials and finished goods. This role is critical in mitigating trade risks and maintaining strong relationships with local authorities while aligning with our global supply chain strategies.<br>Key Responsibilities Customs Compliance System Establishment: Take full charge of constructing and optimizing the import/export customs compliance system. Master the latest Egyptian customs policies, tariff rules, foreign exchange controls, and NAFEZA system requirements to ensure legal and efficient import/export operations. Sino-Egyptian Business Coordination: Serve as the core customs liaison between the factory and domestic departments (Supply Chain, Foreign Trade, Procurement). Align declaration standards and business procedures, and provide timely updates on Egyptian customs policy changes to solve complex cross-border clearance issues. Documentation & Full-Process Management: Oversee the standardization, strict review, and filing of all import/export documents (Customs Declarations, Bills of Lading, Commercial Invoices, Certificates of Origin). Ensure all documentation complies with NAFEZA specifications to minimize delays and tariff costs. Risk Control & Policy Research: Lead full-chain risk investigations covering commodity classification, tariff declaration, and trade filing. Establish a customs risk early warning mechanism and independently handle abnormal issues such as cargo detention, clearance exceptions, and customs inspections. Data Analysis & Team Management: Manage the daily operations, training, and performance of the customs team. Analyze import/export data and tariff costs to produce special reports for headquarters, ensuring accurate tax calculation and cost control.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Chinese (verbal and written) for effective business communication, official documentation, and reporting. Fluent Arabic is essential for independent liaison with Egyptian customs and port authorities. Professional Experience: Minimum of 4 years of experience in import/export customs and trade compliance in an overseas manufacturing setting, with at least 2 years in a customs team management role. Full-scale experience in Egyptian manufacturing factories is highly preferred. Professional Policy Competence: In-depth mastery of Egyptian customs policies, HS code classification, tariff calculation, rules of origin, and NAFEZA system declaration. Familiar with the construction logic of trade compliance for Chinese-funded factories. Core Competencies: Excellent cross-regional coordination and risk assessment skills. Must possess strong compliance awareness, tariff cost control acumen, and the ability to respond decisively to customs crises and special inspections.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

Job Summary<br>The Procurement Supervisor – Electromechanical will be responsible for managing and supervising the procurement activities related to electromechanical materials, equipment, and services. The role involves sourcing qualified suppliers, negotiating commercial terms, ensuring timely delivery, and maintaining cost-effective procurement processes while meeting project specifications, quality standards, and schedules.<br>Key Responsibilities<br> Supervise and manage procurement activities for electromechanical materials, equipment, and services.<br> Develop and implement procurement strategies in line with project requirements and company policies.<br> Source, evaluate, and qualify suppliers and subcontractors for electromechanical requirements.<br> Review technical specifications, BOQs, RFQs, and material requirements before initiating procurement activities.<br> Coordinate with Engineering, Technical Office, Projects, Planning, and Commercial teams to ensure procurement requirements are clearly defined.<br> Prepare and issue RFQs, compare supplier quotations, and conduct commercial evaluations.<br> Negotiate prices, payment terms, delivery schedules, warranties, and other commercial conditions.<br> Ensure materials and equipment are procured according to approved specifications, quality standards, and project schedules.<br> Monitor purchase orders and supplier performance to ensure on-time delivery.<br> Follow up on material submittals, approvals, inspections, and delivery schedules.<br> Maintain strong relationships with suppliers and identify alternative sources when required.<br> Monitor market prices and market trends for electromechanical materials and equipment.<br> Support cost-saving and value-engineering initiatives.<br> Review procurement documentation and ensure compliance with company procedures.<br> Coordinate with the Finance team regarding payment terms, invoices, and supplier settlements.<br> Prepare procurement reports, supplier evaluations, and status updates for management.<br> Supervise and guide procurement engineers and coordinators within the team.<br> Resolve procurement-related issues and escalate critical delays or commercial risks when necessary.<br><br><br><br>Requirements<br><br>Qualifications & Requirements<br> Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Electromechanical Engineering, or a related field.<br> Minimum 5 years of experience in Electromechanical Procurement, preferably within construction, MEP, contracting, or engineering companies.<br> Strong knowledge of electromechanical materials, equipment, and MEP systems.<br> Experience in procurement of items such as HVAC equipment, pumps, motors, generators, transformers, electrical panels, cables, fire-fighting systems, plumbing materials, and related MEP equipment.<br> Strong experience in supplier sourcing, quotation analysis, commercial negotiation, and purchase order management.<br> Good understanding of technical specifications, BOQs, drawings, and project requirements.<br> Experience dealing with local and international suppliers and subcontractors.<br> Strong negotiation, communication, and interpersonal skills.<br> Good knowledge of procurement procedures, contracts, and commercial terms.<br> Strong analytical and problem-solving skills.<br> Ability to manage multiple procurement activities and meet tight project deadlines.<br> Good command of Microsoft Office, especially Excel; knowledge of ERP/procurement systems is preferred.<br> Good command of English.<br> Strong leadership and team-management skills

The HR Supervisor manages HR account managers and ensures efficient handling of employee records, recruitment, and contract renewals. They oversee accurate data input in the SAP system and ensure compliance with labor laws. The role also involves managing social and medical insurance, as well as resignation and termination procedures.<br>Supervise HR Account Managers Oversee the daily activities of HR account managers responsible for various HR projects. Ensure that tasks related to employee files, recruitment, contract renewals, and new hires are managed effectively. Manage SAP System Entries Upload employee-related data (new hires, resignations, terminations, transfers, etc.) into the SAP system promptly and accurately. Follow up with HR account managers to ensure employee records are updated correctly in SAP. Ensure that employee contracts, attendance, and leave records are accurately reflected in SAP. Maintain Personnel Records and Files Manage and maintain an organized file index for all personnel activities and documents. Regularly review and ensure compliance with labor law for attendance and employee leave records. Oversee Employee Contract Renewals Monitor and follow up on employee contract renewals, ensuring timely entry of renewals into the SAP system. Ensure that contract renewal processes comply with company policies and Egyptian labor law. Monitor Attendance and Legal Compliance Review and monitor monthly attendance and effects sheets, ensuring accurate records for annual vacations, sick leave, overtime, and penalties. Ensure all procedures are following Egyptian labor law. Manage Labor Office and Legal Issues Address and resolve any labor-related issues with employees at the Labor Office. Respond to inquiries and complaints, ensuring all legal documentation is submitted to avoid company violations. Handle Social and governmental Medical Insurance Matters Coordinate with the social insurance team to issue annual Form 2 for social insurance. Ensure that all employees' social insurance status is updated, and resolve any issues related to uninsured employees. Handle Resignation and Termination Procedures Manage resignation and termination procedures, ensuring proper clearance, financial dues, and other required documents are completed. Coordinate Legal Department Follow-ups Collaborate with the legal department to track and resolve any legal issues related to employees, including alimony or legal cases. Ensure the resolution of these cases and proper documentation of their closure.<br>REPORTING & INTERACTIONSReport to HR Director Subordinates HR Coordinators HR Specialist<br>MINIMUM QUALIFICATION & REQUIREMENTSQualification Previous experience leading team Problem solving skillsfull knowledge of labor law Communication and conflict management skills Education Any Related Field Total Years of Experience5-7 years of experience Years of Relevant position5<br>Work Experience (Previous work Industries) FM-Construction Language B2 English

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>We are seeking an experienced and detail-oriented Welder Supervisor to lead our welding operations team in Sharm El-Sheikh, Egypt. In this role, you will oversee daily welding activities, ensure quality standards are met, and foster a safe, productive work environment. The ideal candidate will combine strong technical welding expertise with proven leadership capabilities to drive operational excellence and team performance.</p><br><ul><li>Supervise and manage a team of welders, providing clear direction, performance feedback, and professional development opportunities</li><li>Ensure all welding work meets quality standards and specifications through regular inspections and testing</li><li>Maintain strict adherence to safety protocols, OSHA regulations, and company safety policies</li><li>Plan and schedule welding projects to optimize productivity and meet production deadlines</li><li>Conduct equipment maintenance checks and coordinate repairs to minimize downtime</li><li>Train team members on welding techniques, safety procedures, and new equipment operation</li><li>Analyze production data and identify opportunities for process improvement and efficiency gains</li><li>Document work progress, maintain accurate records, and prepare performance reports</li><li>Troubleshoot technical issues and implement corrective actions promptly</li><li>Communicate effectively with other departments to ensure seamless project coordination</li></ul><br>Qualifications<br><br><ul><li>Minimum 5 years of hands-on welding experience with proficiency in multiple welding processes</li><li>Minimum 2 years of supervisory or team leadership experience in a manufacturing or industrial environment</li><li>Strong knowledge of welding standards, quality assurance practices, and safety regulations</li><li>Proficiency in reading and interpreting technical drawings and welding specifications</li><li>Excellent organizational and time management skills with the ability to prioritize multiple tasks</li><li>Demonstrated ability to analyze problems and implement effective solutions</li><li>Strong interpersonal and communication skills with the ability to motivate and mentor team members</li><li>Proficiency in using welding equipment and related tools</li><li>Valid welding certification (AWS or equivalent)</li><li>Current First Aid and CPR certification</li><li>Preferred: Experience with scheduling software and budget management</li><li>Preferred: Knowledge of metallurgy and material properties</li><li>Preferred: Experience implementing process improvement initiatives</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

1. Basic Responsibilities:<br>The Learning & Development Supervisor is responsible for designing, coordinating, and delivering training programs that build employee capability and support organizational goals. This role involves supervising the L&D team, managing training operations, and ensuring learning initiatives are effective, engaging, and aligned with business needs.<br><br>2. RESPONSIBILITIES & AUTHORITIES:2.1 Main Tasks:• Training Program Design & Delivery:- Supervise the design, development, and delivery of training programs across departments.- Facilitate or coordinate facilitators for workshops, onboarding sessions, and skill-building programs.- Ensure training content is relevant, engaging, and aligned with company standards.• Training Needs Assessment & Planning:- Conduct training needs analysis in collaboration with department heads and managers.- Develop and manage the annual training calendar and learning roadmap.- Prioritize learning initiatives based on business impact and skill gaps.• Team Leadership & Development:- Supervise a team of trainers, coordinators, and content developers.- Provide coaching, performance feedback, and professional development guidance.- Foster a culture of continuous learning within the team and across the organization.• Onboarding & Employee Development:- Oversee the design and execution of the new hire onboarding program.- Support career development pathways and succession planning initiatives.• Learning Management & Administration:- Manage the Learning Management System (LMS), ensuring content, records, and reporting are up to date.- Coordinate logistics for training sessions, including scheduling, venues, and materials.• Performance Measurement & Evaluation:- Track and evaluate the effectiveness of training programs using assessments and feedback.- Analyze learning data to recommend improvements and demonstrate ROI.• Budget & Vendor Management:- Assist in managing the L&D budget and controlling training costs.- Liaise with external training providers, consultants, and content vendors.• Compliance & Policy Alignment:- Ensure mandatory and compliance training is completed on schedule.- Align learning content with company policies, values, and industry regulations.• Collaboration & Internal Coordination:- Work closely with HR, department heads, and senior management to align learning strategy with business goals.- Partner with recruitment and performance management teams on talent development initiatives.• Innovation & Trend Monitoring:- Stay updated on emerging learning methodologies, e-learning tools, and industry best practices.- Introduce new formats such as microlearning, blended learning, and digital training tools.

Job Summary:To manage relationships with customers through handling queries/requests and marketing/selling activities<br>Job Responsibilities:Achieve sales targets for all bank’s products as per branch business objectives Maximize opportunities to sell additional products and services to the existing & potential Customers Explain products and services to customers in order to achieve sales Maintain strong relationships with priority customers. Deliver high-quality customer service and exceed satisfaction goals by reducing customer complaints Resolve issues and complaints from customers; escalate issue when outside authority Supervise CSRs in customer transactions, ensure transactions are promptly logged and documents completed Supervise all CSR's daily activities. Ensure all activities comply with corporate governance & regulatory/legal frameworks AML duties for opening accounts /update KYC … etc.<br>Job Location:Giza Suez Sharm El Shekh Sohag Mansoura<br>Job Qualifications:Bachelor’s degree in business administration, Economics, Finance, or a related field from reputable university. Minimum of 5 years in a branch role, typically CSR. Excellent Communication and Negotiation skills. Excellent Leadership Skills.

Connectalents, a leading recruitment & HRO company in MENA, is currently hiring a Gym Branch Sales Manager for a fast-growing fitness organization with multiple ladies only branches across Cairo. This role is ideal for a results-driven sales leader with experience managing teams and achieving ambitious sales targets<br>Job Role Manage and achieve branches sales targets. Monitor and improve monthly sales KPIs. Develop and execute sales strategies and forecasts. Analyze market conditions and identify new sales opportunities. Lead coaching, training, and development of the sales team. Ensure effective onboarding of new sales employees. Prepare sales reports, budgets, and performance analysis. Maintain communication with senior management regarding sales performance and strategy.<br>What We Need3–5 years experience in Sales Minimum 3 years in Sales Management Experience managing sales teams and achieving growth targets Strong leadership, communication, and presentation skills Strategic thinking and problem-solving ability Good Command of English<br>Required Industry Background Candidates must have experience in one of the following industries:Pharmaceutical sales (District Managers) Telecom Branch Management Fitness / Gym industry

Job Summary:Deliver high quality service to customers through providing banking services<br>Job Responsibilities:Achieve sales targets covering all required banking products as per branch business objectives. Identify sales opportunities and utilize those to achieve customer efficiency. Explain products and services to customers in order to achieve sales Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints Resolve issues and complaints from customers; escalate issue when outside authority Process requests from existing and new customers and provide them with excellent service from day 1Send, receive and file confirmations and ensure transfers are properly processed Create, update and maintain relevant customer records ensuring that data is recorded appropriately Ensure all activities comply with corporate governance & regulatory/legal frameworks<br>Job Qualifications:Bachelor’s degree in business administration, Economics, Finance, or a related field from reputable university. Minimum 2 years of experience in various branch roles. Knowledge of banking operations, compliance and risk issues. Excellent Communication and Negotiation Skills

<p><b>About the Role:</b> As Owned Fleet Supervisor - Vehicles, you will collaborate with leadership and stakeholders to expand and optimize our owned fleet operations, defining the end-to-end journey of fleet management and driver excellence. This role requires a strategic planner, detail-oriented organizer, and proactive problem solver who thrives in cross-functional environments to design and implement initiatives that elevate fleet efficiency, driver quality, and brand reliability</p><p>Job Responisbilities</p><ul><li>Supervise and manage daily fleet operations to ensure vehicles are safe, compliant, and operational.</li><li>Oversee preventive and corrective maintenance for diesel and gasoline vehicles.</li><li>Coordinate with workshops and vendors for repairs, inspections, and servicing.</li><li>Monitor vehicle performance, fuel consumption, and maintenance records.</li><li>Manage, train, and supervise drivers, ensuring adherence to company policies and road safety regulations.</li><li>Handle emergency situations such as breakdowns, accidents, or urgent operational issues, ensuring minimal downtime.</li><li>Ensure compliance with local traffic laws, safety standards, and company procedures.</li><li>Investigate incidents and accidents, prepare reports, and recommend corrective actions.</li><li>Control fleet-related costs and support budget optimization initiatives.</li><li>Maintain accurate fleet documentation and reports.</li></ul><p>Working Conditions:</p><ul><li>May require on-call availability for emergencies.</li><li>Ability to work flexible hours as operational needs require</li></ul><p>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum 3 years of experience in fleet supervision or a similar role.</p><p>Strong technical knowledge of diesel and gasoline vehicle maintenance.</p><p>Proven experience in driver management, scheduling, and performance monitoring.</p><p>Ability to work under pressure and manage emergency situations effectively.</p><p>Good communication and leadership skills.</p><p>Basic computer skills (fleet management systems, MS Excel, reporting tools).</p><p>Valid driver s license is preferred.</p><p>Logistics background is preferred.</p><p>Preferred Qualifications:</p><ul><li>Technical diploma or degree in Automotive, Mechanical Engineering, or a related field.</li><li>Experience with fleet management software.</li><li>Knowledge of safety, compliance, and risk management practices.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>We are seeking an experienced Drilling Rig Foreman to join the Unconventional Resources Drilling Department (URDD).<br> The successful candidate will be responsible for supervising and overseeing the daily operations of land drilling and workover rigs performing programmed activities on deep or critical wells, including wells ranging from approximately 18,000 to 23,000 feet .<br> The Drilling Rig Foreman will ensure that all drilling and workover activities are conducted safely, efficiently, and in accordance with company requirements, Saudi Aramco safety standards, applicable procedures, and contractual obligations.<br> Key Responsibilities Supervise and oversee daily drilling and workover rig operations.<br> Ensure all rig personnel, contractors, and service providers comply with Saudi Aramco safety standards and requirements.<br> Monitor and supervise all operations performed on the well site.<br> Ensure drilling and workover activities are carried out safely, efficiently, and in accordance with approved programs and procedures.<br> Serve as the primary liaison between the company and the drilling/workover contractor.<br> Administer and monitor contractor compliance with all contractual requirements.<br> Coordinate the delivery of well materials, equipment, and other required resources to ensure availability when needed.<br> Make recommendations regarding alternative methods, procedures, or equipment when unusual or challenging situations arise.<br> Work closely with Drilling and Workover Engineers to ensure that modern and approved drilling practices are followed.<br> Review and approve the contractor’s daily tour reports.<br> Ensure that the contractor’s rig and equipment are properly maintained to minimize downtime.<br> Ensure compliance with Saudi Aramco Blowout Prevention (BOP) standards, including equipment configuration, testing, and crew response.<br> Ensure that all rig personnel are properly trained and prepared to respond to well control and emergency situations.<br> Monitor contractor performance and ensure compliance with safety, operational, and contractual requirements.<br> Perform other duties and responsibilities as directed by the supervisor or superintendent.<br> Minimum 13 years of relevant experience in drilling and workover operations, including supervisory experience on a drilling or workover rig; or a Bachelor’s Degree in Engineering with a minimum of 7 years of relevant experience.<br> Proven experience in land drilling and workover operations, preferably involving deep or critical wells.<br> Strong experience in supervising drilling rig crews, contractors, and service providers.<br> Good knowledge of well control operations and Blowout Prevention (BOP) standards, including equipment configuration, testing, and crew response.<br> Strong understanding of Saudi Aramco safety standards, HSE requirements, and drilling/workover procedures.<br> Willingness to work in remote locations and mobile camps on a 28 days on / 28 days off rotational schedule, working 12 hours per day.<br></span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><span><strong>Key Result Areas</strong></span></span><br><ul><li><p><span><span>Manage cash transactions through &nbsp;Teller counters at the new branch model.</span></span></p><br></li><li><p><span><span>Strive towards managing customer expectation for each interaction.</span></span></p><br></li><li><p><span><span>Minimize customer attrition and reduce liability &amp; service application rejections.</span></span></p><br></li><li><p><span><span>Customer acquisition through sales to walk-ins&nbsp;</span></span></p><br></li><li><p><span><span>Take ownership of customer complaints and take them to resolution.</span></span></p><br></li><li><p><span>Introduce &amp; educate customers on the use of Bank alternative Channels &amp; new digital technologies.</span></p><br></li><li><span><span>SUB will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.</span></span></li></ul><br><span><span><strong>Operating Environment, Framework and Boundaries, Working Relationships</strong></span></span><br><ul><li><p><span>Ensure compliance to policies and processes targeting “Zero” operational losses.</span></p><br></li><li><p><span>Improve on service levels at the branch and take ownership of customer complaint for resolution.</span></p><br></li><li><p><span>The SUB will have to handle customer with different demographics, without any bias on nationality, income or race.</span></p><br></li><li><p><span>SUB is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.</span></p><br></li><li><p><span>The SUB is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, &amp; MG objectives.</span></p><br></li></ul><br><span><span><strong>Problem Solving</strong></span></span><br><ul><li><p><span><span>The SUB will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Branch).</span></span></p><br></li><li><p><span><span>SUB has to deal with all financial transactions problems whether cash shortage or excess or possibility of frauds.</span></span></p><br></li><li><p><span><span>Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.</span></span></p><br></li><li><span><span>SUB has to log every customer complaint, inquiries and forward to Right Unit.</span></span></li></ul><br><span><span><strong>Decision Making Authority &amp; Responsibility</strong></span></span><br><ul><li><p><span>The SUB will be empowered to take decision on financial and non-financial issues of the customer (i.e. financial empowerment for waivers of charges on customer account).</span></p><br></li><li><span><span>SUB will be empowered to put recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.</span></span></li></ul><br><span><span><strong>Knowledge, Skills and Experience</strong></span></span><br><ul><li><p><span>Thorough knowledge of Retail Banking products, processes services and policies. Banking&nbsp;</span></p><br></li><li><p><span>University Graduate with 4-5 years of Branch Banking experience.</span></p><br></li><li><p><span>Candidate must between the age group of 26-34 years.&nbsp;</span></p><br></li><li><p><span>Preferred candidate must have banking experience a minimum of 4 years</span></p><br></li><li><p><span>Computer literacy and tech savvy.</span></p><br></li></ul><br><br><br> The leading financial institution in MENA<br> <span>While more than half a century old, we proudly think like a challenger, startup, and innovator</span><br> <span>in banking and finance, powered by a diverse and dynamic team who put customers first.</span><br> <span>Together, we pioneer key innovations and developments in banking and financial services.</span><br> <span>Our mandate? To help customers find their way to Rise Every Day, partnering with them through</span><br> <span>the highs and lows to help them reach their goals and unlock their unique vision of success.</span><br> <span>Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.&nbsp;</span><br> <span>We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.</span><br> </div>

About the Role We are seeking a strategic and hands-on HR Supervisor (fluent in Arabic and Mandarin Chinese) to lead our HR operations at our manufacturing facility in Egypt. In this pivotal role, you will be responsible for establishing a robust local HR compliance system, bridging the gap between our Egypt operations and China headquarters, and fostering a high-performance work environment. You will be the key driver in ensuring our factory operations are fully compliant with local labor laws while aligning with corporate HR strategies.<br>Key Responsibilities HR Compliance & System Establishment: Take full ownership of building and optimizing the HR compliance framework for the Egypt Factory. This includes deep expertise in the 2025 Egyptian Labor Law, foreign employee quotas, work permits, social insurance (NOSI), labor arbitration, and dispute resolution to mitigate all corporate administrative and legal risks. Strategic Bilateral Coordination: Serve as the primary liaison between the Egypt Factory and the Corporate HR Center in China. You will implement core headquarters initiatives, manage strategic alignment, and consolidate key data (manpower, policy updates, compliance risks) into regular reports for the China headquarters. Daily HR Operations & Team Management: Manage the daily operations of the local HR team, including workload allocation, skill training, performance reviews, and establishing standardized workflows. Oversee the full employee lifecycle for both local Egyptian staff and Chinese expatriates. Data Management & Audit Governance: Establish formalized personnel file management systems and oversee the compilation of monthly, quarterly, and annual manpower reports. Lead internal compliance self-inspections and coordinate with headquarters for HR audits, ensuring complete closed-loop management of any identified issues. Policy Research & System Optimization: Continuously monitor updates to Egypt’s labor, social insurance, and immigration policies. Optimize local HR policies and workflows to balance strict compliance with operational efficiency and manpower cost restructuring.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Mandarin Chinese (verbal and written) for high-level communication and report drafting. Fluent English is a strong plus for liaising with local government bodies. Professional Experience: Minimum of 4 years of HR experience in overseas manufacturing, with at least 2 years in an HR team management role. Candidates with end-to-end HR oversight in Egyptian manufacturing factories are highly preferred. Policy Expertise: Mastery of Egyptian labor relations, social insurance, income tax policies, and foreign workforce regulations, with a proven ability to independently build HR compliance frameworks. Core Competencies: Exceptional cross-regional coordination skills, strong compliance awareness, high stress tolerance, and proven leadership capabilities. Familiarity with the operational model of Chinese-funded overseas factories is essential.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

About the Role We are seeking a strategic and hands-on HR Supervisor (fluent in Arabic and Mandarin Chinese) to lead our HR operations at our manufacturing facility in Egypt. In this pivotal role, you will be responsible for establishing a robust local HR compliance system, bridging the gap between our Egypt operations and China headquarters, and fostering a high-performance work environment. You will be the key driver in ensuring our factory operations are fully compliant with local labor laws while aligning with corporate HR strategies.<br>Key Responsibilities HR Compliance & System Establishment: Take full ownership of building and optimizing the HR compliance framework for the Egypt Factory. This includes deep expertise in the 2025 Egyptian Labor Law, foreign employee quotas, work permits, social insurance (NOSI), labor arbitration, and dispute resolution to mitigate all corporate administrative and legal risks. Strategic Bilateral Coordination: Serve as the primary liaison between the Egypt Factory and the Corporate HR Center in China. You will implement core headquarters initiatives, manage strategic alignment, and consolidate key data (manpower, policy updates, compliance risks) into regular reports for the China headquarters. Daily HR Operations & Team Management: Manage the daily operations of the local HR team, including workload allocation, skill training, performance reviews, and establishing standardized workflows. Oversee the full employee lifecycle for both local Egyptian staff and Chinese expatriates. Data Management & Audit Governance: Establish formalized personnel file management systems and oversee the compilation of monthly, quarterly, and annual manpower reports. Lead internal compliance self-inspections and coordinate with headquarters for HR audits, ensuring complete closed-loop management of any identified issues. Policy Research & System Optimization: Continuously monitor updates to Egypt’s labor, social insurance, and immigration policies. Optimize local HR policies and workflows to balance strict compliance with operational efficiency and manpower cost restructuring.<br>Qualifications Language Proficiency: Must be fluent in Arabic and Mandarin Chinese (verbal and written) for high-level communication and report drafting. Fluent English is a strong plus for liaising with local government bodies. Professional Experience: Minimum of 4 years of HR experience in overseas manufacturing, with at least 2 years in an HR team management role. Candidates with end-to-end HR oversight in Egyptian manufacturing factories are highly preferred. Policy Expertise: Mastery of Egyptian labor relations, social insurance, income tax policies, and foreign workforce regulations, with a proven ability to independently build HR compliance frameworks. Core Competencies: Exceptional cross-regional coordination skills, strong compliance awareness, high stress tolerance, and proven leadership capabilities. Familiarity with the operational model of Chinese-funded overseas factories is essential.<br>Location: TEDA Suez Economic & Trade Cooperation Zone, Ain Sokhna

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Job purpose</h4> <p>The IT Supervisor oversees the daily operations of the IT department, ensures the stability and security of the company’s network infrastructure, and manages the IT support team. This role is critical in maintaining high system availability, managing hardware/software deployments, and supporting the technological needs of the Ras El Hekma property.</p> <h4>Key responsibilities & duties</h4> <p><strong>1. Infrastructure & system maintenance</strong><br> Supervise the installation, configuration, and maintenance of servers, networks (LAN/WAN), Wi-Fi, and telecommunications systems.<br> Monitor system performance to ensure maximum uptime and resolve technical bottlenecks immediately.<br> Manage backup procedures, disaster recovery plans, and data integrity protocols.</p> <p><strong>2. Team leadership & helpdesk support</strong><br> Lead, mentor, and schedule the daily tasks of the IT technical support team.<br> Act as the escalation point for complex technical issues reported by staff or guests.<br> Ensure technical support tickets are resolved efficiently and within agreed service levels (SLAs).</p> <p><strong>3. Security & compliance</strong><br> Implement and enforce company cybersecurity policies, firewalls, antivirus compliance, and access controls.<br> Conduct regular system audits to identify potential vulnerabilities or unauthorized software installations.</p> <p><strong>4. Inventory & vendor management</strong><br> Maintain an accurate inventory of all hardware assets, software licenses, and IT peripherals.<br> Coordinate with external IT vendors and internet service providers (ISPs) for procurement, maintenance, and system upgrades.</p> <h4>Qualifications</h4> <h4>Job requirements & qualifications</h4> <p><strong>Education:</strong> Bachelor’s degree in Computer Science, Information Technology, or a related field.<br> <strong>Experience:</strong> 3–5 years of experience in IT support, with at least 1–2 years in a senior or supervisory capacity (experience in hospitality or large-scale property operations is a strong plus).<br> <strong>Technical certifications:</strong> CCNA, MCSA, CompTIA Network+/Security+, or ITIL certifications are highly preferred.<br> <strong>Core skills:</strong><br> - Strong knowledge of network administration, active directory, firewalls, and VoIP systems.<br> - Excellent troubleshooting skills across Windows/macOS environments and hardware.<br> - Strong leadership, time management, and communication skills in both English and Arabic.</p> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br> Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p>We are seeking an experienced and detail-oriented Welder Supervisor to lead our welding operations team in Sharm El-Sheikh, Egypt. In this role, you will oversee daily welding activities, ensure quality standards are met, and foster a safe, productive work environment. The ideal candidate will combine strong technical welding expertise with proven leadership capabilities to drive operational excellence and team performance.</p> <ul> <li>Supervise and manage a team of welders, providing clear direction, performance feedback, and professional development opportunities</li> <li>Ensure all welding work meets quality standards and specifications through regular inspections and testing</li> <li>Maintain strict adherence to safety protocols, OSHA regulations, and company safety policies</li> <li>Plan and schedule welding projects to optimize productivity and meet production deadlines</li> <li>Conduct equipment maintenance checks and coordinate repairs to minimize downtime</li> <li>Train team members on welding techniques, safety procedures, and new equipment operation</li> <li>Analyze production data and identify opportunities for process improvement and efficiency gains</li> <li>Document work progress, maintain accurate records, and prepare performance reports</li> <li>Troubleshoot technical issues and implement corrective actions promptly</li> <li>Communicate effectively with other departments to ensure seamless project coordination</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 5 years of hands-on welding experience with proficiency in multiple welding processes</li> <li>Minimum 2 years of supervisory or team leadership experience in a manufacturing or industrial environment</li> <li>Strong knowledge of welding standards, quality assurance practices, and safety regulations</li> <li>Proficiency in reading and interpreting technical drawings and welding specifications</li> <li>Excellent organizational and time management skills with the ability to prioritize multiple tasks</li> <li>Demonstrated ability to analyze problems and implement effective solutions</li> <li>Strong interpersonal and communication skills with the ability to motivate and mentor team members</li> <li>Proficiency in using welding equipment and related tools</li> <li>Valid welding certification (AWS or equivalent)</li> <li>Current First Aid and CPR certification</li> <li>Preferred: Experience with scheduling software and budget management</li> <li>Preferred: Knowledge of metallurgy and material properties</li> <li>Preferred: Experience implementing process improvement initiatives</li> </ul> <h4>Additional information</h4> <p><strong>Your team and working environment:</strong><br> In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture.<br> Note: Customization may be included for any specific local or legislative requirements, such as work permits.</p> <p><strong>Our commitment to diversity & inclusion:</strong><br> We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></p><p></p>

<p><h4>Company description</h4> <p>Why work for Accor?</p> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.</p> <p>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.</p> <p>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</p> <h4>Job description</h4> <p>We are seeking an experienced and dynamic spa supervisor to join our hospitality team in Cairo, Egypt. In this pivotal leadership role, you will oversee all spa operations, manage our talented team of therapists, and ensure exceptional guest experiences that align with our luxury brand standards. As spa supervisor, you will combine your passion for wellness with strong operational expertise, driving both guest satisfaction and revenue goals while maintaining the highest standards of professionalism and service excellence.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Oversee daily spa operations, ensuring all standard operating procedures and policies are consistently followed by team members and that the facility maintains peak condition at all times.</li> <li>Lead, mentor, and motivate the spa therapy team, providing constructive feedback, performance reviews, and professional development opportunities to foster a collaborative and high-performing environment.</li> <li>Manage inventory of spa products, supplies, and equipment, ensuring adequate stock levels and maintaining accurate records for operational efficiency.</li> <li>Monitor and drive retail and treatment revenue goals, implementing strategies to maximize profitability while maintaining service quality.</li> <li>Ensure all spa treatments are performed safely, professionally, and hygienically, conducting quality assurance checks and addressing any concerns with care and urgency.</li> <li>Communicate guest preferences and special requests to relevant departments, ensuring seamless coordination and personalized service delivery.</li> <li>Greet and interact with guests and members in a warm, professional manner, addressing inquiries, resolving concerns, and maintaining positive relationships at all times.</li> <li>Maintain comprehensive guest databases and records, tracking preferences and facilitating ongoing communication to encourage rebooking and loyalty.</li> <li>Conduct facility tours for prospective spa guests and actively promote all hotel and spa packages, treatments, and seasonal promotions.</li> <li>Recognize and extend special attention to VIP arrivals, ensuring their experience exceeds expectations.</li> <li>Coordinate spa treatments with other spa programs and hotel departments, fostering strong internal relationships and operational synergy.</li> <li>Maintain ambiance standards including lighting, music, and cleanliness across all spa areas, creating a serene and welcoming environment.</li> <li>Report maintenance requirements, security concerns, and equipment malfunctions promptly to hotel management.</li> <li>Attend departmental meetings and training sessions, staying current with industry trends and brand standards.</li> <li>Demonstrate commitment to safety protocols and lead by example, ensuring all team members adhere to health, safety, and sanitation procedures.</li> <li>Act as a brand ambassador, representing spa values and organizational culture to colleagues, guests, and external stakeholders.</li> <li>Perform additional duties and responsibilities as assigned to support overall hotel operations.</li> </ul> <h4>Qualifications</h4> <p><strong>Required qualifications:</strong></p> <ul> <li>Minimum 3-5 years of professional experience in spa operations, with at least 2 years in a supervisory or leadership capacity.</li> <li>Government-approved spa therapy certification and current professional licensure.</li> <li>First aid certification and CPR - basic rescuer certification.</li> <li>Thorough knowledge of spa and fitness department standard operating procedures and policies.</li> <li>Extensive knowledge of the hospitality sector, particularly the upper luxury segment.</li> <li>Demonstrated understanding of brand values, luxury service standards (LQA, Forbes, Accor), and quality assurance protocols.</li> <li>Strong proficiency in English (oral and written).</li> <li>Proven ability to manage staff, provide training, and develop team members.</li> <li>Excellent organizational and time management skills with strong attention to detail.</li> <li>Advanced interpersonal and communication skills with the ability to interact professionally with guests, members, and colleagues.</li> <li>Proficiency in inventory management, financial tracking, and revenue optimization.</li> <li>Knowledge of guest relationship management systems and spa software programs.</li> <li>Ability to work flexible hours, including evenings and weekends as required by spa operations.</li> </ul> <p><strong>Preferred qualifications:</strong></p> <ul> <li>University degree in hospitality management, business administration, or related field.</li> <li>Additional certifications in spa management or wellness industry specializations.</li> <li>Experience with multiple spa treatment modalities and techniques.</li> <li>Proficiency in additional languages beyond English.</li> <li>Proven track record of achieving revenue targets and improving guest satisfaction scores.</li> <li>Experience with quality assurance audits and compliance monitoring.</li> <li>Strong problem-solving abilities and conflict resolution skills.</li> <li>Demonstrated resilience and adaptability in fast-paced, dynamic environments.</li> <li>Industry network and connections within the wellness and hospitality sector.</li> </ul> <h4>Additional information</h4> <p><strong>Hotel overview:</strong></p> <p>Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claiming Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema, and 4 floors of underground parking.</p> <p>The spectacular reception leads the way to 540 elegantly designed rooms, suites, restaurants, bars, and a health club on the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p> <p><strong>Physical aspects of position (include but are not limited to):</strong></p> <ul> <li>Constant standing and walking throughout shift.</li> <li>Frequent lifting and carrying up to 30 lbs.</li> <li>Occasional kneeling, pushing, pulling, lifting.</li> <li>Occasional ascending or descending ladders, stairs, and ramps.</li> </ul> <h4>Our commitment to diversity & inclusion</h4> <p>We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p><br><p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p><br><br>Job Description<br><br><p>Fairmont Hotels &amp; Resorts is seeking a dedicated and professional Supervisor for our Fairmont Gold Lounge in Cairo, Egypt. In this supervisory role, you will oversee the daily operations of our exclusive lounge, ensuring exceptional service delivery and maintaining the highest standards of luxury hospitality. You will lead a team of hospitality professionals while creating an elevated experience for our most valued guests.</p><br><ul><li>Supervise and manage lounge staff, including scheduling, training, performance evaluation, and professional development</li><li>Ensure consistent delivery of Fairmont Gold service standards and guest experience excellence</li><li>Monitor lounge operations, including cleanliness, ambiance, inventory levels, and facility maintenance</li><li>Manage guest relations and resolve any concerns or complaints with professionalism and efficiency</li><li>Oversee food and beverage service, including quality control and presentation standards</li><li>Maintain accurate records of guest preferences, special requests, and feedback</li><li>Coordinate with other hotel departments to ensure seamless guest experiences</li><li>Manage inventory, ordering, and cost control within the lounge</li><li>Conduct regular staff briefings and ensure compliance with company policies and procedures</li><li>Analyze operational metrics and implement improvements to enhance service quality and efficiency</li><li>Handle administrative tasks, including reporting and documentation</li><li>Represent the lounge professionally and uphold Fairmont's brand values at all times</li></ul><br>Qualifications<br><br><ul><li>Minimum 3-5 years of supervisory or leadership experience in a luxury hospitality environment</li><li>Proven expertise in guest relations and customer service excellence</li><li>Strong knowledge of hospitality operations and service standards</li><li>Excellent communication and interpersonal skills</li><li>Demonstrated ability to lead, motivate, and develop team members</li><li>Strong organizational and time management skills</li><li>Problem-solving abilities and sound decision-making judgment</li><li>Attention to detail and commitment to maintaining high standards</li><li>Ability to work flexible hours, including evenings and weekends</li><li>Experience with inventory management and basic financial reporting</li><li>Knowledge of food and beverage service protocols</li><li>Multi-language proficiency is advantageous</li></ul><br>Additional Information<br><br><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>1 Ensure all works are carried out as per instructions and specifications.</p><p>2 Liaise with superiors to discuss day to day operational requirements, achievements and improvements and take necessary action accordingly.</p><p>3 Be prepared to work unsociable hours or overtime as dictated by his manager.</p><p>4 Be able to find faults on kitchen equipment and troubleshoot.</p><p>5 To ensure good work practices and reporting procedures.</p><p>6 Timekeeping and personal hygiene must be of the highest standards.</p><p>7 To assist the team when needed and ensure all problems are dealt with professionally.</p><p>8 To ensure PPM services are performed on equipment as directed by management.</p><p>9 Behave in a professional manner at all times.</p><p>10 Develop and maintain good working relationship with clients.</p><p>11 Handle every complaint/suggestion from managers with positive attitude, sincere and promptness.</p><p>12 Discuss all complaints/ suggestions with superior and take remedial action.</p><p>13 Attend regular meetings (tool box talks) with other staff to share mutual concerns, work practices, improvement plans and to communicate company s policies, standards, objectives and other helpful information.</p><p>14 Maintain a professional and pleasant working relation with all his superiors and peers at all times.</p><p>15 Ensure all work is carried out in compliance with the HSE management system.</p><p>16 Ensure that all accidents, fire loss, theft and damages are reported to Supervisor/Manager immediately and proper procedures are followed. In addition, where appropriate, take remedial action.</p><p>17 Work according to the policies, procedures and instructions identified by the Chief Engineer.</p><p>18 Take part in the Emergency Response Teams.</p><p>19 Must take all measures required for occupational and worker health and comply with all measures taken.</p><p>20 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><p>21 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><p>22 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><p>23 Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><p>24 Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education: At least a technical high school or vocational diploma.</p><p>Experience: At least 5 years of practical experience required by the job.</p><p>Foreign Language: Not required.</p><p>Courses and Training: Not required.</p><p>Computer Literacy: Not required.</p><p>Skills: Expected to use non-standard, specific tools and devices related to the job and that can be learned in a few months. If necessary, expected to possess certification in the related field (apprenticeship certification, semi-skilled certification. Expected to possess technical knowledge about the methods, techniques and processes related to certain areas of the job.</p><p></p></section>

Company Description<br><br>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.<br><br>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.<br><br>Job Description<br><br>We're looking for an enthusiastic and detail-oriented Guest Service Supervisor to join our dynamic team in Cairo, Egypt. In this pivotal role, you will oversee daily front-of-house operations and lead our Guest Services team to deliver exceptional experiences at every guest touchpoint. You will be the backbone of our guest-facing operations, providing strategic leadership, resolving escalated concerns with empathy and professionalism, and maintaining the highest service standards across all interactions. This is an opportunity to make a meaningful impact on our guests' experiences while fostering a collaborative and supportive team environment.<br><br>Lead, mentor, and support the Guest Service team through coaching, performance feedback, and professional development opportunities Handle escalated guest concerns and complaints with empathy and assertiveness, implementing effective solutions that exceed expectations Maintain and enforce consistent service standards across all guest touchpoints, ensuring compliance with organizational policies and procedures Schedule staff efficiently, manage shift coverage, and optimize team resources to meet operational demands while controlling labor costs Monitor team performance and provide constructive feedback to drive continuous improvement and goal achievement Utilize guest management systems and property management software to track operations, guest preferences, and service metrics Collaborate transparently with other departments to coordinate guest services and resolve interdepartmental issues Identify operational challenges and implement innovative solutions to enhance efficiency, guest satisfaction, and team engagement Maintain detailed records of guest interactions, complaints, and resolutions for quality assurance and analytical review Ensure the team remains organized, motivated, and aligned with organizational goals and service excellence standards Demonstrate flexibility by working varied shifts, including weekends and holidays, as operational needs require<br><br>Qualifications<br><br>Required Skills and Experience:<br><br>Excellent communication and interpersonal skills with the ability to connect authentically with guests and team members Strong proven leadership qualities and demonstrated management experience in a hospitality or customer service environment Proven ability to maintain high service levels under pressure while remaining calm and resilient Advanced problem-solving and conflict resolution abilities with a customer-focused mindset Proficiency in guest complaint handling and de-escalation techniques Experience with guest management systems and property management software (PMS) Strong organizational and time management skills with meticulous attention to detail Ability to work collaboratively across departments and foster an inclusive team environment Demonstrated capability to analyze performance metrics and make data-driven decisions Experience with staff scheduling, resource planning, and budget management Fluency in both Arabic and English<br><br>Additional Information<br><br>Our Commitment To Diversity & Inclusion<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.