UI developer Jobs

<p>About the Role</p><p>As IT Manager, you will be a hands-on technical leader within Trufla's IT &amp; Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.</p><p>You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.</p><p><br></p><p><br></p><p>Responsibilities</p><p>Team &amp; Operations Management</p><p><br></p><p>Manage and mentor IT team members, coordinating workload, priorities, and professional development</p><p>Oversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalations</p><p>Maintain and improve ticketing processes, SLAs, and reporting on IT operations health</p><p>Coordinate move, add, and change (MAC) requests submitted by line managers</p><p>Liaise with third-party vendors, ISPs, and software/hardware suppliers as needed</p><p>Participate in and help manage the on-call rotation for after-hours and weekend critical support</p><p><br></p><p>Infrastructure &amp; Endpoint Management</p><p><br></p><p>Oversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipment</p><p>Manage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft Intune</p><p>Administer and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive</p><p>Manage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional access</p><p>Maintain and improve endpoint security configurations, patch management, and compliance posture</p><p>Support and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)</p><p>Accurately document hardware and software assets, configurations, and incidents</p><p><br></p><p>Security &amp; Compliance Support</p><p>Collaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance program</p><p>Assist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworks</p><p>Monitor and review security-related events, assess risk and validity, and escalate appropriately</p><p>Assist in conducting capability assessments and developing remediation strategies</p><p>Enforce endpoint security standards, access control policies, and data handling procedures</p><p>Participate in security awareness training delivery across the organization</p><p>Support penetration testing activities and follow-up remediation efforts</p><p><br></p><p>Process &amp; Documentation</p><p><br></p><p>Develop and maintain IT procedures, runbooks, and knowledge base documentation</p><p>Assist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operations</p><p>Contribute to the continuous improvement of IT processes and tooling</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>College diploma or university degree in Computer Science, Information Technology, or a related field</p><p>5+ years of experience in an IT or Network/Security role</p><p>2+ years of experience leading or supervising an IT team</p><p>Hands-on experience with Microsoft 365 administration (Entra ID, Intune, Exchange, SharePoint, Teams)</p><p>Familiarity with SOC 2 compliance concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)</p><p>Sound technical knowledge of PC hardware, networking, mobile devices, and related technologies</p><p>Experience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)</p><p>Working knowledge of VPN solutions, firewall management, and network infrastructure</p><p>Experience conducting or supporting penetration testing activities</p><p>Able to read and understand technical manuals, procedural documentation, and OEM guides</p><p><br></p><p><br></p><p>Personal Attributes</p><p><br></p><p>Strong leadership and organizational skills with the ability to manage competing priorities</p><p>Clear written and oral communication skills in English</p><p>Customer-service oriented with strong interpersonal and relationship-building skills</p><p>Ability to translate technical issues into clear, actionable language for non-technical stakeholders</p><p>Flexible and adaptable with a proven problem-solving mindset</p><p>High degree of professionalism, integrity, and accountability</p><p>Self-motivated with the ability to execute effectively in a fast-paced environment</p><p>Detail-oriented and process-driven with a continuous improvement mindset</p><p><strong>Desired Candidate Profile</strong></p><ul><li><br></li></ul>

Duties & Responsibilities: 1. Network operation Design and Planning: • Collaborate with stakeholders to assess network operation, WAN requirements and design network solutions that align with business goals. • Plan internet, extranet, VPN and POS connectivity architecture, including the selection of WAN technologies, such as MPLS, SD-WAN, and Internet-based solutions. 2. Network Implementation: • Responsible for all WAN connectivity and remote site hardware implementation project.• Deploy and configure network operation hardware and technologies, including routers, switches, WAN optimization devices, and VPN solutions. • Establish and maintain WAN connectivity among remote sites, data centers and 3rd parties. • Responsible for deploying any required change and upgrade in network access control used to aggregate QNBAA POS traffic. 3. Network operation and WAN Security: • Implement and enforce security measures and access controls to protect network operation equipment and WAN from cyber threats and unauthorized access.• Monitor WAN traffic for anomalies and security breaches.• Ensure that all QNBAA network operation equipment vulnerabilities is mitigated by planning and implement the proper actions to close them.4. Network Monitoring and Optimization: • Utilize network monitoring tools to proactively identify and address WAN performance issues.• Optimize WAN performance, bandwidth management, and resource utilization.• Perform Day to Day network monitoring and provide needed reports. 5. Troubleshooting and Support:• Responsible for all QNBAA network operation includes DR connectivity, QNBAA remote branches, remote ATMs , POS and extranet connectivity.• Implement network monitoring solutions to proactively identify and resolve network issues.• Troubleshoot and resolve operation equipment and WAN-related issues, analyzing root causes and implementing corrective actions.• Provide technical support to end-users and IT teams for operation and WAN problems.• Troubleshoot network problems, analyze root causes, and implement corrective actions.• Manage the overall daily Network Operations activity to ensure a smooth, efficient, and straight forward process is conducted.• Provide the needed escalation for network incident according to severity and prepare incident reports.6. Vendor and Service Provider Coordination:• Collaborate with WAN service providers and network operation equipment vendors to procure network services, negotiate contracts, and manage vendor relationships.• Evaluate and select WAN technologies and tools.• Participate in POC’s, Evaluation and selection of networking technologies and tools to meet organizational needs.• Participate in the Preparation of needed RFPs based on recommended design and best practice,• prepare Network availability monthly and quarterly reports to be reviewed by department head 7. Documentation and Reporting:• Maintain comprehensive documentation of network operation equipment, WAN configurations, diagrams, and inventory.• Generate reports on WAN performance, security incidents, and incident resolutions for stakeholders.• Prepare network configuration guides, documentation to be reviewed by team head as network changes occur.• Maintain all network operation’ records/files such as Backup for Network HW & SW 8. Capacity Planning:• Monitor WAN traffic and usage patterns, assess capacity requirements, and plan for WAN upgrades or expansions based on business needs.9. Network operation, WAN Policy and Compliance:• Ensure network operation, WAN practices comply with regulatory requirements, industry standards, and internal policies.• Participate in audits and assessments as required.• Participate in PCI compliance practice.10. Disaster Recovery and Redundancy:• Participate in regular BCP, analyze and implement needed enhancement.• propose BCP procedure updates to ensure the efficiency of BCP activities11. Network operation budgeting and invoicing.• Review OPEX invoicing and provide technical feedback in payment Cycle • Ensure the proper utilization of the assigned OPEX annual budget 12. Ensure correct adoption of policies and procedures to guarantee that QNB ALAHLI business is conducted in compliance with Local Laws, Internal rules and regulations, as well as, International Standards. 13. Ensure the correct functioning and implementation of Permanent Supervision system, compliance, operational risk & workplace success guidelines whenever & wherever possible

Sustain GRC is a governance intelligence infrastructure platform for non-financial data. Founded in London in 2022 and endorsed by the UK government as an innovator, we hold risk, internal audit, compliance, resilience, board governance, AI governance and sustainability on a single data model — built as one system rather than assembled through acquisition.<br>Our customers are mid-to-large enterprises and sovereign entities across EMEA and the GCC, operating under DORA, NIS2, the EU AI Act and equivalent regional supervision. When a regulator or auditor asks them to defend a number, our platform is what makes that number defensible.<br>The engineering standard follows from that: assurance-grade data, traceable to source, attributable to a person, and able to survive scrutiny years after the fact.<br>The role You own the engineering function. The services, the architecture, the security model, the production behaviour, and the engineers who build it.<br>This is hands-on. You write code, you review it, and you raise the standard of a team that is capable but early in its career. Roughly two-thirds engineering, one-third leadership, shifting as the function scales.<br>It suits someone entrepreneurial — comfortable making decisions without complete information, moving at the pace a platform company at this stage demands, and taking ownership of outcomes rather than tickets. If you need a defined remit handed to you, this will frustrate you.<br>What you will own Engineering leadership Delivery for the full platform: scope, sequencing, quality, production outcomes A distributed engineering team — hiring, technical direction, code review standards, performance Architectural authority, and the defence of those trade-offs to product, security and the executive team Translating regulatory and customer commitments into engineering constraints before they become rework The practices this stage requires: design review, incident response, on-call, release discipline Backend and platform Scalable backend services in Node.js (Type Script); REST APIs and microservices across the platform End-to-end ownership: design → implementation → deployment → monitoring Architectural risk, edge cases and scalability constraints identified early Clean architecture, SOLID principles, long-term maintainability Security, access control and auditability Authentication and authorisation architecture (JWT, OAuth2, RBAC) Permission models and data access controls for multi-tenant enterprise and sovereign deployments Immutable audit logging and evidence lineage — every action logged, attributable, tamper-evident Data residency and segregation across UK, EU and GCC jurisdictions Control evidence for ISO 27001 and Cyber Essentials Plus surveillance<br>Data, integrations and performance Postgre SQL schema, query and index design at scale Redis for caching, queues and performance External service integration with reliability and traceability Real-time features where applicable (Socket.io) and S3-compatible object storage<br>Reliability and platform operations Docker-based containerisation and environment parity CI/CD pipeline ownership (Git Hub Actions or similar) Cloud deployment, GCP-first (GKE, Cloud Run, Cloud SQL, IAM, Cloud Storage); on-premises and VPC patterns for sovereign customers Monitoring, logging, alerting, error tracking Safe deployments, high availability, predictable releases<br>Required10+ years professional backend engineering, including at least 3 years leading engineers Strong Node.js and Type Script; production experience with Express, Fastify or Nest JSDeep Postgre SQL; hands-on Redis Microservices and distributed systems in production Docker and CI/CD ownership Strong grasp of API security, authentication and RBACDemonstrable ownership of production systems and of the people building them Comfortable making architectural decisions and defending the trade-offs to non-engineers Fluent professional English — you will present to enterprise customers, auditors and partners directly<br>This role is not suitable for engineers without prior team leadership, or for managers who no longer write code.<br>Nice to have Enterprise Saa S, compliance, or regulated-industry platforms Exposure to audit, GRC or financial services systems Arabic, in addition to English<br>What we offer Ownership of infrastructure that enterprises and sovereign entities depend on to satisfy regulators Compensation weighted towards equity — a significant allocation for the right candidate, alongside cash. We are building owners, not staffing a function Fully remote High ownership, low bureaucracy — architectural decisions are made by the people building the system

Job Details<br><br>Description<br><br>About Archer<br><br>A new regulatory change lands somewhere in the world every six minutes, and agentic AI is outpacing most teams' ability to govern it. At Archer, we help the enterprises powering the global economy turn that pressure into an advantage. <br><br>Mandates like the EU AI Act and the SEC cybersecurity disclosure rules are driving the most significant GRC buying cycle we have seen in years. That demand is why we are growing this team. <br><br>This is hard work that matters. Our customers span energy, utilities, financial services, pharmaceuticals, and the public institutions communities depend on. People choose Archer because they get to partner with the most trusted brands in the world, on work that protects the customers and communities those brands serve. <br><br>If that sounds like your kind of work, let's chat. <br><br>The Role<br><br>We are looking for a forward-thinking Full-Stack Data Engineer II to join our team in Egypt. This is not a traditional ETL role; you will be at the forefront of the Data + AI era, leveraging Data Bricks to build intelligent data products. You will be responsible for the end-to-end lifecycle of data, from ingestion and Lakehouse architecture to developing agentic AI workflows that allow our business systems to act autonomously based on data insights.<br><br>AI & Agentic Focus<br><br>Build and deploy LLM-based agents that utilize data tools to solve complex tasks, including implementing Retrieval-Augmented Generation (RAG) patterns and autonomous chains-of-thought for decision-making.<br><br>Stack: Data Bricks & Agentic AI<br><br>What You'll Do<br><br>Design and optimize Delta Lake tables within Data Bricks using Unity Catalog for governance. Develop and deploy agentic workflows using Lang Chain, Auto Gen, or Data Bricks Mosaic AI. Build Python-based backend services (Fast API) to expose AI-driven insights. Manage data pipelines using Data Bricks Workflows and Delta Live Tables (DLT). Implement monitoring frameworks to ensure agent accuracy, safety, and performance.<br><br>You'll Thrive Here If You<br><br>2–4 years experience with PySpark and SQLStrong experience with Data Bricks (Unity Catalog, DLT, Notebooks) Understanding of Lakehouse architecture Hands-on experience with LLMs and prompt engineering Experience building AI agents using APIs and tools Backend development in Python and Docker<br><br>Even Better If You Have<br><br>MLflow for model tracking and deployment Vector databases (Pinecone, Weaviate, Data Bricks Vector Search) Familiarity with Egyptian data localization requirements<br><br>Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice at management discretion based on business need.<br><br>Equal Opportunity<br><br>Archer is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Archer are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. Archer will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All Archer employees are expected to support this policy and contribute to an environment of equal opportunity.<br><br>If you need a reasonable accommodation during the application process, please contact talent-acquisition@archerirm.com. All employees must be legally authorized to work in the country they are applying for. Archer and its approved consultants will never ask you for a fee to process or consider your application for a career with Archer. Archer reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.<br><br>Please contact our Talent Acquisition team at Talent-Acquisition@archerirm.com for the range and related compensation details. Actual pay may vary based on location, experience, skills, and internal equity.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>As Sr Data Engineer you will drive the design, deployment, and continuous optimization of scalable data pipelines that ingest and process a wide variety of structured and unstructured data sources into Mondia s AWS-based data warehouse and data lake. Implement and maintain reliable data ingestion, transformation, orchestration, monitoring, and CI/CD capabilities across the data platform. Promote operational excellence through automation, GitLab pipelines, Infrastructure as Code, observability, and robust engineering standards. Ensure that high-quality, secure, and well-governed data is available for reporting, advanced analytics, and AI- and machine-learning-enabled use cases across Mondia s business entities. Responsibilities: Collaborate with data engineers, data analysts, product and web analytics teams, software engineers, and business stakeholders in a collaborative and iterative environment. Provide technical guidance and contribute to the definition of data architecture, engineering standards, and reusable solutions across Mondia s data ecosystem. Design and maintain the data foundations required to deliver reliable internal data products, including well-defined datasets, data sources, dashboards, reports, and analytical solutions. Contribute as a senior member of the team to the reliable operation, performance, scalability, and cost efficiency of Mondia s AWS-based data platform, including Amazon Redshift, Athena, AWS Glue, Amazon S3, Step Functions, Lambda, EC2, and related AWS services. Design, build, test, deploy, monitor, and maintain end-to-end data pipelines and data management solutions using AWS Glue, Python, SQL, Spark/PySpark, and similar cloud-based ETL and data-processing technologies. Design and implement data models, schemas, tables, and storage structures across Amazon Redshift, Amazon S3, and the wider AWS data platform. Design and maintain orchestration patterns, workflows, event-driven components, and scheduling solutions using AWS Step Functions, AWS Glue Workflows, Amazon EventBridge, AWS Lambda, and similar technologies. Promote operational excellence through automation, GitLab CI/CD, Infrastructure as Code, observability, testing, documentation, and consistent engineering practices. Define, implement, and continuously improve automated data-quality and reliability controls, including checks for completeness, accuracy, consistency, validity, duplication, freshness, and reconciliation. Maintain appropriate data lineage, metadata, technical documentation, and ownership information to improve transparency, trust, and maintainability. Use appropriate programming languages, integration patterns, and engineering tools to connect systems and deliver reliable data solutions. Evaluate technologies based on the use case and adapt as platforms and requirements evolve. Use approved AI technologies and AI-assisted development tools as part of daily engineering activities to improve productivity, code quality, testing, documentation, troubleshooting, and solution design. Identify opportunities to integrate AI capabilities into data products where they provide measurable business or operational value. Communicate technical concepts, results, risks, and recommendations clearly to both technical and non-technical stakeholders across all levels of the organization. Document architectures, data flows, design decisions, operational procedures, and technical standards, while contributing constructively to technical discussions and engineering decisions. Comply with Mondia s policies, procedures, security requirements, and data-governance standards, while supporting the company s mission, vision, and values. Perform other reasonable job-related duties and responsibilities as assigned by the direct manager.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in Computer Science/Engineering or Statistics. Skills &amp; Experience: +3 years of professional experience in Data Engineering or Data Warehousing with an integrative perspective, from management to operations involvement and hands-on experience with cloud architecture and cloud technologies such as AWS, Azure or Google Cloud Platform GCP. Strong proficiency in Python and SQL; experience with Scala, Java, or Bash/Shell scripting is an advantage. Solid experience with AWS data services, particularly Amazon Redshift, S3, Glue, Athena, Lambda, Step Functions, and EventBridge. Strong understanding of data warehouse, data lake, ETL/ELT, data modelling, and cloud data architecture concepts. Experience building and operating scalable data pipelines using AWS Glue, Spark/PySpark, or similar technologies. Good understanding of cloud security, identity and access management, data protection, monitoring, and logging. Experience with APIs, microservices, and event-driven integration patterns. Working knowledge of GitLab CI/CD, automation, Infrastructure as Code, and modern software engineering practices. Experience using AI-assisted development tools to improve engineering productivity and quality. Very good written and spoken English, with strong technical documentation and communication skills.</p><p></p></section>

EELAF is looking for an experienced Sales Account Manager – Physical Security Products to join our sales team in Egypt. The successful candidate will be responsible for developing and managing key accounts, generating new business, and driving sales of our Physical Security & ELV product portfolio across system integrators, contractors, consultants, and enterprise customers. Key Responsibilities Develop and manage a portfolio of System Integrators, ELV contractors, security companies, and enterprise accounts. Generate new business opportunities and expand EELAF's customer base. Drive sales of Physical Security solutions including:CCTV & IP Video Surveillance Video Management Systems Access Control Intercom & Video Door Phone Intrusion Detection Related networking and ELV products Build strong relationships with customers' commercial and technical decision-makers. Identify upcoming projects and opportunities at an early stage. Work closely with consultants, contractors, and end users to position EELAF's solutions. Prepare quotations and commercial proposals through the company's ERP/CRM system. Follow up opportunities from initial lead through quotation, negotiation, order, and collection. Achieve assigned sales, gross-profit, and collection targets. Maintain an accurate and continuously updated sales pipeline in Odoo CRM. Coordinate with Presales, Product Management, Logistics, and Finance to ensure smooth execution of customer orders. Follow up payment terms and customer collections in coordination with Finance. Develop account plans for strategic customers and identify opportunities for cross-selling across EELAF's portfolio. Provide regular market intelligence regarding competitors, pricing, projects, and customer requirements. Requirements Bachelor's degree in Engineering, Information Technology, Communications, Electronics, or a related discipline.4–10 years of B2B sales experience in Physical Security, ELV, or Security Systems. Proven experience selling to System Integrators, contractors, and enterprise customers in Egypt. Strong knowledge of CCTV and IP surveillance systems is essential. Knowledge of Access Control, Intercom, VMS, networking, and other ELV systems is highly preferred. Existing relationships within the Egyptian ELV / Physical Security market are a strong advantage. Strong commercial negotiation and account-management skills. Ability to develop new accounts rather than relying only on existing customers. Target-driven with a strong focus on revenue, profitability, and collections. Good English communication skills. Good knowledge of CRM/ERP systems; Odoo experience is an advantage. Must be comfortable working in a fast-paced, highly accountable sales environment.

EELAF is looking for an experienced Sales Account Manager – Physical Security Products to join our sales team in Egypt. The successful candidate will be responsible for developing and managing key accounts, generating new business, and driving sales of our Physical Security & ELV product portfolio across system integrators, contractors, consultants, and enterprise customers. Key Responsibilities Develop and manage a portfolio of System Integrators, ELV contractors, security companies, and enterprise accounts. Generate new business opportunities and expand EELAF's customer base. Drive sales of Physical Security solutions including:CCTV & IP Video Surveillance Video Management Systems Access Control Intercom & Video Door Phone Intrusion Detection Related networking and ELV products Build strong relationships with customers' commercial and technical decision-makers. Identify upcoming projects and opportunities at an early stage. Work closely with consultants, contractors, and end users to position EELAF's solutions. Prepare quotations and commercial proposals through the company's ERP/CRM system. Follow up opportunities from initial lead through quotation, negotiation, order, and collection. Achieve assigned sales, gross-profit, and collection targets. Maintain an accurate and continuously updated sales pipeline in Odoo CRM. Coordinate with Presales, Product Management, Logistics, and Finance to ensure smooth execution of customer orders. Follow up payment terms and customer collections in coordination with Finance. Develop account plans for strategic customers and identify opportunities for cross-selling across EELAF's portfolio. Provide regular market intelligence regarding competitors, pricing, projects, and customer requirements. Requirements Bachelor's degree in Engineering, Information Technology, Communications, Electronics, or a related discipline.4–10 years of B2B sales experience in Physical Security, ELV, or Security Systems. Proven experience selling to System Integrators, contractors, and enterprise customers in Egypt. Strong knowledge of CCTV and IP surveillance systems is essential. Knowledge of Access Control, Intercom, VMS, networking, and other ELV systems is highly preferred. Existing relationships within the Egyptian ELV / Physical Security market are a strong advantage. Strong commercial negotiation and account-management skills. Ability to develop new accounts rather than relying only on existing customers. Target-driven with a strong focus on revenue, profitability, and collections. Good English communication skills. Good knowledge of CRM/ERP systems; Odoo experience is an advantage. Must be comfortable working in a fast-paced, highly accountable sales environment.

About Tech Mahindra Egypt Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers. As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.<br>Summary:Key Tasks and Responsibilities:<br>Holds accountability for the Quality of solutions provided to Customer Acts as the customers' primary point of contact and an escalation point Has awareness of overall and service management profitability of their customers Proactively identify existing Customer needs, and opportunities and grow the customer relation Work with the account team to sell client products and services Create and manage Service Improvement Plans triggered by:Quality Connect Survey (related to any and all functional areas) Customer Complaint (including those related to customer invoices Proactive Action (identified proactively by the CSM) Ensure customers complains are managed and resolved in a timely manner Prepares periodic customer service reviews Handles non-commercial customer queries and complex customer service issues Proactively inform customer and end-users in advance of any anticipated service interruptions Provides capacity analysis, forecasts and recommendations Create and Review any internal root cause analysis (RCA) applicable to their customers and generate customer-facing RCA to be communicated to customers Handles change requests, tracking of change implementation, change reporting and change billing. Responsible for data integrity of customer information in all systems/tools Provides customer with up-to-date technical documentation, including the Customer Operations Guide Ensures all technical documentations are posted and updated Provides a support role to the management team in coaching and mentoring of CSM colleagues Assists in bids and customer presentations for new logos during RFP and contract renewal Spot and manage Service Management revenue opportunities on new business Develop and conduct induction training Lead team knowledge database building and maintainability Actively participate in interviews for CSM and CSALead the knowledge ramp-up activities for junior members

Infrastructure Engineer – Extranet Systems (Cairo, Egypt)<br>???? Location: Cairo, Egypt ???? Employment Type: Full-time ???? Company: Extranet Systems<br>About UsExtranet Systems is a leading IT infrastructure consultancy and software development firm, delivering cutting-edge solutions across Australia, the Middle East, and beyond. With a strong focus on innovation, reliability, and customer satisfaction, we specialise in cloud computing, networking, cybersecurity, and managed IT Infrastrcture Solutions. We are expanding our operations in Egypt and are looking for a highly skilled Infrastructure Engineer to join our team in Cairo. If you are passionate about designing, implementing, and maintaining robust IT infrastructures, we want to hear from you!<br>Key Responsibilities???? Design, implement, and manage enterprise IT infrastructure, including servers, networking, and cloud environments. ???? Maintain and support virtualisation platforms (VMware, Hyper-V) and cloud services (AWS, Azure, Google Cloud). ???? Monitor system performance, troubleshoot issues, and ensure high availability and security of IT assets. ???? Work with security teams to implement best practices in firewalls, VPNs, and endpoint security. ???? Manage and optimise enterprise storage, backup solutions, and disaster recovery plans. ???? Support end-users, resolve technical issues, and ensure seamless IT operations. ???? Collaborate with cross-functional teams on infrastructure projects and deployments. Requirements✔ 3+ years of experience in IT infrastructure, systems administration, or network engineering. ✔ Strong knowledge of Windows & Linux servers, networking (Cisco, Fortinet, Meraki), and cloud computing. ✔ Experience with Active Directory, DNS, DHCP, VPNs, and security solutions. ✔ Hands-on experience with virtualisation (VMware, Hyper-V) and storage solutions. ✔ Familiarity with automation and scripting (Power Shell, Python, Ansible) is a plus. ✔ Strong problem-solving skills and ability to work independently in a fast-paced environment. ✔ Certifications such as CCNA, MCSE, AWS/Azure/GCP are a plus. What We Offer???? Work with a global team in a fast-growing IT company. ???? Competitive salary and benefits package. ???? Career growth opportunities with exposure to international projects. ???? Cutting-edge technology environment with ongoing training and development.<br>How to Apply If you are a tech-savvy, proactive professional looking for a challenging and rewarding opportunity, we’d love to hear from you!???? Apply now by sending your CV through Linked In. Join us and be part of an innovative team shaping the future of IT infrastructure! ????

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The Microsoft 365 Copilot &amp; AI Productivity Lead is responsible for the end-to-end planning, readiness, deployment, and value realization of Microsoft 365 Copilot across enterprise environments. You will take ownership of orchestrating Microsoft 365 Copilot implementations by bringing together collaboration, data governance, security, identity, automation, and adoption capabilities to deliver secure, governed, and business-driven AI productivity solutions. This is a senior hands-on consulting and leadership role focused on delivery: translating business objectives into enterprise-ready Microsoft 365 Copilot solutions, owning the deployment lifecycle, coordinating cross-functional delivery teams, and ensuring Copilot deployments are secure, compliant, extensible, and deliver measurable business value.</p><p>Responsibilities:</p><p>Copilot Strategy &amp; Solution Leadership</p><ul><li>Own the Microsoft 365 Copilot proposition, delivery methodology, and solution approach across enterprise and public sector engagements.</li><li>Lead client engagements by presenting Microsoft 365 Copilot as a comprehensive AI productivity transformation programme rather than a standalone technology deployment.</li><li>Orchestrate cross-functional delivery teams, integrating Collaboration &amp; Content, Data Security &amp; Compliance, Endpoint &amp; Identity, and Power Platform consultants into a unified Copilot implementation.</li></ul><p>Copilot Readiness &amp; Data Foundation</p><ul><li>Conduct Microsoft 365 Copilot readiness assessments covering licensing, data governance, permissions, security, network readiness, and business use cases.</li><li>Assess enterprise content hygiene, oversharing risks, and information architecture while driving remediation activities through specialist consultants.</li><li>Define remediation plans that prepare Microsoft 365 environments for secure and effective Copilot deployment.</li></ul><p>Copilot Deployment &amp; Extensibility</p><ul><li>Lead the provisioning and deployment of Microsoft 365 Copilot across enterprise environments.</li><li>Configure Copilot grounding across SharePoint Online, Microsoft Teams, OneDrive, and Microsoft 365 content repositories.</li><li>Design Copilot extensibility solutions and collaborate with the Power Platform team to implement Microsoft Copilot Studio agents supporting high-value business scenarios.</li><li>Guide solution architecture for priority AI use cases that improve employee productivity and business outcomes.</li></ul><p>Security, Governance &amp; Compliance</p><ul><li>Ensure Microsoft 365 Copilot deployments comply with enterprise identity, Conditional Access, information protection, and data governance controls.</li><li>Partner with Data Security &amp; Compliance and Endpoint &amp; Identity consultants to ensure Microsoft Purview, Microsoft Entra ID, and Microsoft Intune guardrails are fully implemented.</li><li>Ensure Copilot deployments comply with organizational AI governance frameworks, regulatory requirements, and Responsible AI principles.</li></ul><p>Value Realization &amp; Stakeholder Engagement</p><ul><li>Develop Microsoft 365 Copilot use-case catalogues aligned with business priorities and measurable productivity outcomes.</li><li>Define value realization frameworks, success metrics, and executive reporting for Copilot programmes.</li><li>Partner with Adoption &amp; Change Management consultants to drive user adoption, change management, and business value realization.</li><li>Provide executive-level guidance and act as the primary advisor on Microsoft 365 Copilot strategy, governance, and AI productivity transformation.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Hands-on experience with Microsoft 365 Copilot readiness assessments, deployment, grounding, extensibility, and enterprise adoption.</li><li>Strong understanding of Microsoft 365 Copilot architecture, Microsoft Copilot Studio, and AI-powered productivity solutions.</li><li>Broad expertise across Microsoft 365 Collaboration, Microsoft Purview, Microsoft Entra ID, Microsoft Intune, SharePoint Online, Microsoft Teams, and OneDrive.</li><li>Strong understanding of Microsoft 365 licensing, content governance, identity, security, and information architecture.</li><li>Experience implementing Microsoft Purview governance, identity protection, Conditional Access, and enterprise security controls supporting Microsoft 365 Copilot.</li><li>Strong understanding of Responsible AI principles, AI governance, data protection, and regulatory compliance.</li><li>Strong requirements gathering, executive stakeholder management, solution architecture, programme leadership, and workshop facilitation skills.</li><li>Ability to translate business objectives into scalable Microsoft 365 Copilot and AI productivity solutions.</li><li>Experience developing Microsoft 365 Copilot use-case catalogues, value realization frameworks, adoption strategies, and executive reporting.</li><li>Experience leading cross-functional Microsoft 365 transformation programes and coordinating multidisciplinary delivery teams.</li><li>Produce executive presentations, solution designs, deployment documentation, governance frameworks, implementation guides, operational runbooks, and knowledge transfer artefacts.</li><li>8+ years of hands-on experience delivering Microsoft 365 solutions, including collaboration, security, governance, and enterprise transformation, with demonstrated experience leading complex multi-workstream Microsoft 365 Copilot deployments.</li><li>Bachelor's degree in Computer Science, Information Technology, Engineering, Business Information Systems, or a related field (or equivalent practical experience).</li><li>Certifications (Preferred) - Microsoft 365 Certified Administrator Expert (MS-102), Microsoft Certified: Information Protection Administrator Associate (SC-400) , Microsoft Certified: Identity and Access Administrator Associate (SC-300), Microsoft 365 Copilot and AI-related Microsoft certifications are highly desirable.</li><li>Must be fluent in English.</li><li>Working proficiency in Arabic is highly desirable.</li><li>Location: MENA region, with flexibility to support client engagements across Saudi Arabia, UAE, Kuwait, Bahrain, Jordan, Iraq, Egypt, and Sudan.</li><li>Engagement : Full-time, with ownership of Microsoft 365 Copilot readiness, deployment, governance, adoption, and AI productivity transformation across enterprise and public sector clients.</li></ul><p></p></section>

Job Description<br><br>Senior Governance and Risk Manager <br><br>Cairo, Egypt<br><br>Permanent<br><br>Full Time (40 hours per week)<br><br>The Role<br><br>This is an integral role in supporting the delivery of governance and risk activities across the Business. You will implement sound governance and risk management practices in collaboration with key stakeholders while supporting the delivery of the Central Bank of Ireland’s (CBI) Individual Accountability Framework (IAF) and provide first line risk management support to the Operations Function .<br><br>What You'll Do<br><br>Deliver and continuously assess and as required, improve the maturity of Individual Accountability Framework particularly the Senior Executive Accountability Regime (SEAR), Fitness & Probity (F&P) Regime and Conduct Standards requirements. Maintain and update IAF framework, policies, processes and artefacts. Support onboarding and offboarding of individuals performing regulatory roles. Provide subject matter expertise on the implications of organisation design changes on IAF requirements. Collate reliable, relevant and timely management information for various governance forums and committees including the BG DAC Board Act as secretary of the BG DAC Accountabilities Forum, including preparation of quarterly forum packs and minutes of the meetings Provide subject matter expertise on the end-to-end requirements of the Senior Executive Accountability Regime (SEAR), Fitness & Probity (F&P) Regime and Conduct Standards requirements. Provide subject matter expertise on mandatory learning in support of L&D team including the annual review of the Conduct Standards e-learn Manage and maintain the information contained in the Trailight (Comply) system which is used for key elements of the Regime. Act as an ‘administrator’ for the accountability regime systems in delivering IAF. Ensure adequate recordkeeping arrangements are continuously adhered to for IAF activities. Implement any regulatory changes impacting IAF requirements. Act as secretary of the Expa TPA oversight committee, including preparation of monthly committee packs and minutes of the meetings. Maintain and manage the first line operational risk registers in SAI360 and assist with first line risk assessments and incident management.<br><br>Essential Skills And Experience Needed<br><br>Experience and Strong understanding of regulatory compliance (prudential/conduct of business) and governance Professional experience within an insurance environment or within a regulated Financial Services business environment Understanding of regulatory expectations within the Financial Services sector. Structured, methodical thinker with an ability to engage and positively impact stakeholders at all levels Ability to work, both individually and as a team, under pressure to tight timelines and without direct supervision Commitment to continuous professional development and maintaining excellent understanding of regulatory developments. Excellent English language skills; both verbal and written communication to support impactful communications with senior stakeholders<br><br>Time Type<br><br>Full time<br><br>Job Area<br><br>Legal, Risk & Audit<br><br>Locations:<br><br>Egypt - Cairo

The Golf School is a new golf coaching brand launching in Cairo. We teach golf properly — structured programs, real coaching, and data from a simulator so students can see themselves improve. We work with complete beginners and with players chasing a lower handicap. There is no golf academy brand in Egypt. There is almost no golf marketing here at all. That means whoever takes this role isn't optimising someone else's playbook — they're writing the first one.<br>The role You'll own our social presence and content end to end. In practice that means being at the venue during sessions, capturing what happens, and turning it into content people want to watch. This is not a desk job. The best material we'll ever have is a student hitting a clean shot for the first time, or a launch monitor screen showing three months of progress. You have to be there to catch it.<br>What you'll do:Run our Instagram day to day — posting, stories, replies, DMsShoot and edit content on location: lessons, coaches, students, the venue Write captions in a consistent brand voice, in English and Arabic Turn student progress and simulator data into content that's genuinely interesting Handle inbound enquiries from social and route them to booking Track what works — reach, saves, and most importantly, how many bookings came from it Help build the content calendar and pitch ideas, not just execute ours<br>Who this suits You're early in your career and want a role where your work is visibly the thing driving the business, not one channel among twelve. You'll need:Strong instincts for short-form social content — you understand what stops a scroll Comfortable shooting and editing on a phone: Reels, stories, quick cuts Writing that sounds like a person, in both Arabic and English Willingness to be on site regularly, including some evenings and weekends Organised enough to keep a calendar and actually post on schedule Nice to have, not required:Some golf knowledge, or genuine curiosity about it Design basics — Canva, Figma, or similar Any experience with paid social We don't need: a degree in marketing, agency experience, or a polished portfolio of big-brand work. Show us three things you made yourself and we'll learn more from that than from a CV.<br>What we offer Full ownership of a brand's voice from day one — rare this early in a career Direct work with the founder, no layers A category with no incumbent, which means room to try things

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Business Analyst #D003 <br> <br><strong>Duties &amp; Responsibilities </strong><br><ul><li>Collaborate with clients to understand business needs, goals, and challenges.</li><li>Translate business requirements into detailed technical specifications for developers.</li><li>Facilitate workshops, interviews, and brainstorming sessions to gather requirements.</li><li>Develop and maintain project documentation, including user stories, process flows, and use cases.</li><li>Work closely with the development team to ensure the delivered solution meets business objectives.</li><li>Perform gap analysis and recommend improvements to current systems or processes.</li><li>Support testing efforts by defining test cases, reviewing results, and addressing issues.</li><li>Monitor project progress, resolve roadblocks, and communicate updates to stakeholders.</li></ul><br><strong>Qualifications, Skills &amp; Abilities </strong><br><ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>2+ years of experience as a Business Analyst in software development projects.</li><li>Strong understanding of software development lifecycle (SDLC) and agile methodologies.</li><li>Proficiency in Jira, Confluence, or similar project management and documentation tools.</li><li>Excellent communication and interpersonal abilities to collaborate with technical and non-technical stakeholders.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Business Analyst #D003 <br> <br><strong>Duties &amp; Responsibilities </strong><br><ul><li>Collaborate with clients to understand business needs, goals, and challenges.</li><li>Translate business requirements into detailed technical specifications for developers.</li><li>Facilitate workshops, interviews, and brainstorming sessions to gather requirements.</li><li>Develop and maintain project documentation, including user stories, process flows, and use cases.</li><li>Work closely with the development team to ensure the delivered solution meets business objectives.</li><li>Perform gap analysis and recommend improvements to current systems or processes.</li><li>Support testing efforts by defining test cases, reviewing results, and addressing issues.</li><li>Monitor project progress, resolve roadblocks, and communicate updates to stakeholders.</li></ul><br><strong>Qualifications, Skills &amp; Abilities </strong><br><ul><li>Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.</li><li>2+ years of experience as a Business Analyst in software development projects.</li><li>Strong understanding of software development lifecycle (SDLC) and agile methodologies.</li><li>Proficiency in Jira, Confluence, or similar project management and documentation tools.</li><li>Excellent communication and interpersonal abilities to collaborate with technical and non-technical stakeholders.</li></ul><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction.</p><br><p>*Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly.</p><br><p>* Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter.</p><br><p>* Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have.</p><br><p>* Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these.</p><br><p>* Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions.</p><br><p>* Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers.</p><br><p>* Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation.</p><br><p>* Work in coordination with all departments and ensure the flow of necessary information.</p><br><p>* Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest.</p><br><p>* Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible.</p><br><p>* Follow the VIP procedures and greet VIP guests and bid them farewell.</p><br><p>* Walk agency representatives and potential guests around the facility.</p><br><p>* Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments.</p><br><p>* Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&amp;B Department.</p><br><p>* Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere.</p><br><p>* Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility.</p><br><p>* Support hotel sales. Is authorised to sell charged services.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail.</p><br><p>* Respond to guest inquiry forms and all written suggestions, complaints etc</p><br><p>* Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager.</p><br><p>* Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions.</p><br><p>* Take part in training programmes and departmental internal communication meetings.</p><br><p>* Due to being in direct contact with guests, must always look clean, neat and fresh.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs.</p><br><p>* Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities.</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>* Education: At least a high school diploma.</p><br><p>* Experience: At least 2 years of experience in the industry.</p><br><p>* Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian.</p><br><p>* Courses and Training: Prior attendance in seminars and trainings related to the job.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.</p><br> </div>

Company Description<br><br>"Why work for Accor?<br><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br><br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br><br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"<br><br>Job Description<br><br>Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking-out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc. Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br>Education: At least a Bachelor`s Degree. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature. <br><br>Additional Information<br><br>Your team and working environment:<br><br>In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture<br><br>Note: Customization may be included for any specific local or legislative requirements, such as work permits<br><br>Our commitment to Diversity & Inclusion:<br><br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Company Description<br><br>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.<br><br>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.<br><br>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh<br><br>Job Description<br><br> Closely deal with all requests, problems and needs of guests staying at Rixos Hotels Egypt and find solutions to problems, focusing on guest satisfaction. Listen attentively to guests to get an effective customer-oriented perspective and handle complaints properly. Handle guest complaints and find solutions. Report any problems that take time to solve to his/her direct manager and follow-up on the matter. Greet guests that will check-in at the reception in coordination with the Front Office Department and, if possible, accompany the guests to their room and call them during the day to ask for any needs they may have. Make “Guest Contacts” during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Write down any comments, requests, suggestions and complaints received from guests during the day into the “Through Our Guests’ Eyes” report together with their answers and actions. Ask guests to fill out a questionnaire during the day. Assess the results of the questionnaire. Translate them into English and e-mail them to all of the department managers. Identify the special days of guests such as birthdays, wedding anniversaries etc., make the necessary organisation together with the related departments and monitor the organisation. Work in coordination with all departments and ensure the flow of necessary information. Take all special orders from guests such as birthday cakes, flowers etc., inform the necessary departments and ensure that the order is delivered to the guest. Ensure that requests for a babysitter, plane or coach ticket, restaurant reservation, medication etc. placed by guests are met as soon as possible. Follow the VIP procedures and greet VIP guests and bid them farewell. Walk agency representatives and potential guests around the facility. Prepare written documents for activities to be announced to guests. Ensure that these documents are distributed to guest rooms with the help of the related departments. Handle guest requests for the A la Carte restaurants and fill out a reservation form for each A la Carte restaurant and inform the F&B Department. Observe the overall guest satisfaction during the activities and in the areas throughout the day and report to the Guest Relations Manager/Supervisor about the atmosphere. Have detailed knowledge of all physical features of the facility as well as all activities/services offered at the facility. Support hotel sales. Is authorised to sell charged services. Take part in the Emergency Response Teams. Keep any items that guests lose in the facility or forget in their room when checking- out. Deliver any lost and found to guests still at the hotel or send them by mail. Respond to guest inquiry forms and all written suggestions, complaints etc Provide guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitor and report the incident to the Guest Relations Manager. Be open to all developments related to the profession. Closely keep track of the developments so as to contribute to finding solutions. Take part in training programmes and departmental internal communication meetings. Due to being in direct contact with guests, must always look clean, neat and fresh. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carry out all responsibilities related to the quality management and food safety management systems implemented at the facilities. Carry out all other duties assigned by managers and hotel management not specified in the job description. <br><br>Qualifications<br><br> Education: At least a high school diploma. Experience: At least 2 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and equipment used and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature.

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <h4>Key responsibilities</h4> <p><strong>Overall hotel operations</strong><br> Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.<br> Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.<br> Act as the primary operational point of contact in the absence of the General Manager.<br> Drive collaboration and communication between departments to deliver seamless guest journeys.</p> <p><strong>Food & beverage operations</strong><br> Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.<br> Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.<br> Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.</p> <p><strong>Rooms, front office & guest experience</strong><br> Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.<br> Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.<br> Champion personalized service and experiential hospitality throughout the guest journey.</p> <p><strong>Engineering, maintenance & security</strong><br> Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.<br> Ensure preventative maintenance programs are in place and adhered to.<br> Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</p> <p><strong>Financial & commercial performance</strong><br> Support the General Manager in managing departmental budgets, forecasts, and P&L performance.<br> Monitor labor costs, operating expenses, and productivity across departments.<br> Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</p> <p><strong>Team leadership & people development</strong><br> Ensure appropriate staffing levels, scheduling, and workforce planning.<br> Foster a positive, inclusive, and performance-driven culture aligned with our Habitas values.<br> Support recruitment, onboarding, training, and development initiatives.</p> <p><strong>Health, safety & compliance</strong><br> Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.<br> Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.<br> Conduct regular inspections, audits, and risk assessments.</p> <p><strong>Brand, culture & sustainability</strong><br> Embed sustainability, wellness, and community engagement into daily operations.<br> Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</p> <h4>Key skills & competencies</h4> <ul> <li>Strong multi-departmental hotel operations leadership.</li> <li>Proven ability to manage diverse teams and complex operations.</li> <li>Solid financial and commercial acumen.</li> <li>Guest-centric mindset with high emotional intelligence.</li> <li>Strong organizational, communication, and problem-solving skills.</li> <li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li> </ul> <h4>Qualifications</h4> <ul> <li>Minimum 7–10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li> <li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li> <li>Strong background in Food & Beverage combined with rooms and hotel operations exposure.</li> <li>Fluent in English.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>The incumbent in this position is responsible for - under the management of the Guest Relations Manager and taking into account the established standards - supervising and leading all areas of the Guest Relations. Carry out all administrative duties in co-operation with Guest Relations Manager. Daily checks on the VIP lists and ordering of corresponding activities. Monitor and check the costs of VIP treatments. Be responsible for VIP Policy and ensure it is implemented fully. Liaise with all departments check all guest requirements and ensure that these are executed on day of arrivals. Pre check all guest requirements three days prior to arrival and again the day before. Pre check all VIP arrival rooms and ensure that all rooms are clean and ready upon check in. Greet arrivals and escort all Guests to the rooms or suites. Ensure that all guest comments and complaints are attended to and that all complaint reporting is carried out and recorded. Be fully conversant with all hotel activities and promotions. Attend to daily guest requirements and enquires and help guide them with all necessary arrangements. Prepare all VIP amenities forms and distribute accordingly. Update guest profiles and check the existing one. Maintain tidiness in the building and clothing in the department. Support the Guest Relations Manager in task such as appointment, employee training assessment of performance, induction training, and consultation, if necessary, dismissals, in order to guarantee appropriate occupation of posts and productivity. Represent the Guest Relations Manager at meetings. Ensure good cooperation and regular exchange of information with all departments, such as the Front Office Manager. Joint responsibilities for maintaining standards, revise these regularly and guarantee that these are upheld by targeted training. Hold regular meetings within the department (performance review, information, proposals for improvement) Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>NATIONALITY: Egyptian EDUCATION: Hotel Apprenticeship Higher College Education EXPERIENCE: To fill the position, one of the following is required: Minimum of 1 year experience in a Front Office position preferably in an international five-star hotel Food &amp; Beverage experience is a plus LANGUAGE: Ability to work and communicate in a multinational environment: Local language excellent oral and written skills (as applicable) English excellent oral and written skills Additional language - beneficial COMPETENCIES: Include the skills the candidate must have to fill this position: Luxury Hotel Experiences Good Communication skills Knowledge of hotel operations &amp; Computer systems General knowledge of tourist and business-related information Knowledge of hotel products and services Knowledge of VIP welcoming protocol TECHNICAL COMPETENCIES: Computer literacy adapted to the field of training: Microsoft Office (Word, Excel and PowerPoint) Good knowledge of Opera Basic knowledge of Micros INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Motivating others Planning/ Organization Problem solving Flexibility Concern for quality Initiative Results oriented Teamwork / Cooperation Interpersonal skills Customer service orientation Oral and Listening Skills Good writing skills Friendly and caring attitude Self-controlled OTHER SKILLS: Additional language (French - Spanish - German), Problem solving, Friendly and caring attitude, Straightforward and Customer service orientation</p><p></p></section>

<div> <p> <strong>POSITION SUMMARY</strong> </p> <p> </p> <p>Greet guests and determine the number in their party. Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc. Guide guests through the dining rooms and provide any needed assistance. Move and arrange tables, chairs, and settings and organize seating for groups with special needs. Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting. Check menus to ensure they are current, clean, plentiful, and wrinkle-free. Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.</p> <p> </p> <p>Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p> <p> </p> <p>PREFERRED QUALIFICATIONS</p> <p>Education: High school diploma or G.E.D. equivalent.</p> <p>Related Work Experience: No related work experience.</p> <p>Supervisory Experience: No supervisory experience.</p> <p>License or Certification: None</p> <p> </p> <p> </p> </div> <div> </div> <p><br></p>