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<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Responsibilities Food Preparation and Cooking: Oversee and prepare food for your designated section, ensuring it meets the quality standards of the restaurant. Prepare ingredients, cook, and assemble dishes according to the menu, adjusting recipes as needed. Ensure the timely preparation of all dishes during service, maintaining consistency in portion size and presentation. Work with the kitchen team to ensure that dishes are cooked and delivered promptly. Station Management: Manage the section efficiently, ensuring it runs smoothly throughout service. Ensure that all ingredients are available and prepped in your section before service begins. Maintain a clean, organized, and safe working environment in your section. Monitor the section during service to ensure that dishes are prepared to order and that cooking equipment is used properly. Quality Control: Monitor the preparation and presentation of all dishes to ensure they meet the restaurant s standards for taste, appearance, and consistency. Regularly check food quality, portion sizes, and seasonings to ensure consistency and maintain customer satisfaction. Oversee the plating of dishes and ensure they are aesthetically appealing and in line with the restaurant s presentation guidelines. Leadership and Supervision: Supervise and guide junior kitchen associate (such as Commis Chefs), ensuring they follow proper cooking techniques and hygiene practices. Provide mentorship and training to junior chefs, ensuring they develop their skills and knowledge of the kitchen. Ensure junior chefs are working efficiently, adhering to food safety regulations, and maintaining a clean station. Handle any issues that arise in your section, reporting them to the Sous Chef or Head Chef. Health &amp; Safety Compliance: Ensure the kitchen complies with all food safety and hygiene regulations. Maintain proper storage of ingredients and ensure that food is handled in accordance with safety standards to prevent contamination. Keep your section clean and sanitized, following proper procedures for cleaning cooking tools, utensils, and equipment. Follow health and safety protocols to minimize hazards and ensure a safe work environment. Inventory and Stock Control: Assist in managing the stock for your section, including ordering, storing, and rotating ingredients (FIFO First In, First Out). Track inventory levels and ensure that ingredients are used efficiently to minimize waste. Report any shortages or issues with stock to the Sous Chef or Head Chef, ensuring that necessary supplies are ordered in time. Collaboration and Communication: Communicate effectively with kitchen team, front-of-house team, and the Sous Chef to ensure smooth operations. Coordinate with other chefs to ensure that orders are completed on time and to the required standard. Be proactive in resolving issues during service, such as delays or quality concerns, ensuring a positive guest experience. Training and Development: Continuously improve culinary skills and knowledge, staying up-to-date with new techniques and trends. Participate in training sessions, both formal and informal, to enhance your culinary abilities. Be open to feedback and actively seek ways to improve performance and efficiency. Maintenance of Equipment: Ensure that all kitchen equipment and tools are used properly and are well-maintained. Report any faulty or damaged equipment to the Head Chef, ensuring that repairs are carried out promptly. Keep your section's tools and equipment clean and in good working order. Additional Responsibilities Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Qualifications Abilities/Key Competencies/Skills Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company s Heartist service culture to be responsive, respectful and deliver a great experience. Leading Myself Positive Orientation Operational Decision Making Self-Development &amp; Management Leading Others Developing an Empowered Team Leading an Engaged and Diverse Team Communication Leading the Business Advocating Guest Passion Business Planning and Analysis Business Improvement and Change Experience/Certificates/Education Minimum of 2 years of relevant experience in a culinary role preferably in a high-end restaurant or a luxury hospitality environment. Culinary diploma or equivalent professional training from a reputable culinary school preferred. Passion for food and cooking, with a keen interest in mastering a specific section of the kitchen. Good understanding of kitchen operations, food safety, and hygiene standards. Ability to work in a fast-paced, high-pressure environment. Strong leadership and communication skills. Attention to detail and a commitment to maintaining quality and consistency. Willingness to work flexible hours, including nights, weekends, and holidays. Physical Requirements Ability to stand for long periods and work in a fast-paced kitchen environment. Comfort working with hot equipment, sharp knives, and heavy kitchen tools. Ability to lift heavy items, such as boxes of ingredients or kitchen equipment.</p><p></p></section>

<p>For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories.</p> <p>Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally.</p> <h4>What you'll be doing</h4> <p>We are seeking an IT Support Associate (Workplace Technology Associate) to deliver exceptional technical support and service management across Chalhoub’s workplace technology ecosystem. This role is integral to ensuring that all employees experience reliable, secure, and efficient technology services across our offices and retail environments.</p> <p>The Workplace Associate will manage the resolution of incidents and requests within the End User Computing (EUC) and Workplace Technology team, provide escalation support, and oversee vendor performance for IT, AV, telephony, and print infrastructure. This role requires a proactive problem-solver who can balance hands-on technical expertise with vendor and stakeholder management, driving continuous improvement and ensuring compliance with SLAs, KPIs, and Chalhoub’s service standards.</p> <h4>Infrastructure & Technology Support</h4> <ul> <li>Setup of and support of all retail shops, including POS, printer, barcode scanner, and basic application support.</li> <li>Troubleshoot and resolve issues with Point-of-Sale (POS) systems, inventory management, PCs, printers, phones, and networks for store staff.</li> <li>Windows/macOS devices, iOS/Android, handheld devices, conferencing platforms (Zoom, MS Teams), and connectivity tools (VPN, broadband, 5G, LAN/WAN, Wi-Fi).</li> <li>Conduct planned preventative maintenance with vendors to resolve recurring issues.</li> <li>Demonstrate knowledge in designing, installing, and maintaining workplace hardware and workstations.</li> <li>Onsite travel between Corporate Office, Stores, Warehouse, and CADF.</li> </ul> <h4>Vendor & Partner Management</h4> <ul> <li>Oversee external technology vendors to ensure compliance with KPIs and SLAs.</li> <li>Manage vendor resources for operational projects, installations, and decommissions.</li> <li>Collaborate closely with Service Desk, NOC, Network Engineering, and Service Operations teams.</li> </ul> <h4>Operations & Reporting</h4> <ul> <li>Maintain compliance with risk, security, and change policies.</li> <li>Provide regular reporting on EUC operations, vendor performance, and status updates.</li> <li>Support budgeting for territory-related OPEX and technology asset lifecycle, including procurement.</li> </ul> <h4>Continuous Improvement & Leadership</h4> <ul> <li>Identify and implement methods to improve EUC team efficiency and effectiveness.</li> <li>Analyze ticket data and user feedback to address recurring issues.</li> <li>Mentor and coach Workplace Associates, acting as an escalation point.</li> <li>Collaborate with leadership to adopt innovative technologies and streamline processes.</li> </ul> <h4>Customer Experience</h4> <ul> <li>Serve as regional point of contact for escalations, ensuring timely resolution.</li> <li>Build trust and maintain close working relationships with stakeholders across the business.</li> <li>Contribute to employee NPS by delivering proactive, reliable, and customer-focused service.</li> </ul> <h4>Store Openings, Closures & Renovations</h4> <p>Support workplace technology activities for new store openings, closures, relocations, and renovations, ensuring all required IT equipment, connectivity, POS devices, printers, scanners, handhelds, and related workplace technology are prepared, installed, tested, recovered, or decommissioned as required.</p> <p>Coordinate with Retail Operations, Store Planning, Projects, vendors, Service Desk, Network, and other Tech teams to ensure technology readiness, clear ownership of actions, timely escalation of blockers, and smooth handover during go-live, closure, or renovation milestones.</p> <h4>E-Invoicing / E-Receipt Support</h4> <ul> <li>Support E-Invoice and E-Receipt incidents and requests by ensuring correct categorization, country/location selection, routing, prioritization, and escalation based on business impact and country-specific requirements.</li> <li>Assist with operational issues related to invoice integration, GS1, invoice extraction, receipt processing, and other related workflows, while working with Service Management and ITSM teams to improve routing logic, subcategory-based priority rules, and reporting visibility.</li> </ul> <h4>What you’ll need to succeed:</h4> <h4>Experience & Background</h4> <ul> <li>0-3 years of IT support and workplace technology experience in enterprise or multi-site environments for retail.</li> <li>Strong break/fix expertise across Windows 10/11, macOS, laptops, desktops, mobile devices, and printers.</li> <li>Experience supporting mobile devices, broadband/5G connectivity, and remote access tools.</li> <li>Familiarity with Active Directory, Microsoft Intune, Entra, MDM platforms including Apple Business Manager, and asset management.</li> <li>Proven skills in vendor management and service delivery oversight.</li> </ul> <h4>Technical Skills</h4> <ul> <li>Knowledge of workplace technology infrastructure, including AV systems, telephony, Wi-Fi, LAN, and WAN networks.</li> <li>Hands-on experience with VPNs, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and enterprise mobility solutions.</li> <li>Proficiency in Microsoft Office Suite (Outlook, Teams, Excel, Word) and conferencing platforms such as Zoom, Teams, and Google Meet.</li> <li>Strong troubleshooting, prevention, and problem-solving skills.</li> </ul> <h4>Certifications (Preferred)</h4> <ul> <li>ITIL Foundation, A+.</li> <li>Microsoft certifications (MCSE/MCSA).</li> <li>Cisco Certifications (CCNA, CCNP).</li> <li>Hardware certifications (HP, Apple, Lenovo).</li> </ul> <h4>Core Competencies & Values</h4> <ul> <li>Adjust communication styles to meet stakeholder needs with clarity and impact.</li> <li>Recognize and embrace diverse perspectives in problem-solving.</li> <li>Remain resilient and optimistic in challenging situations.</li> <li>Prioritize customer needs in all decisions, creating tailored solutions.</li> <li>Exhibit critical thinking and sound judgment in resolving complex issues.</li> <li>Support talent development and foster a collaborative culture.</li> </ul> <h4>Soft Skills</h4> <ul> <li>Excellent communication and stakeholder management with a customer-first approach.</li> <li>Ability to multitask in high-pressure, project-based environments.</li> <li>Strong analytical mindset with focus on continuous improvement.</li> <li>Professionalism, discretion, and ability to mentor peers effectively.</li> </ul> <h4>What we can offer you</h4> <p>With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.</p> <p>We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.</p> <h4>Using GenAI in your application process</h4> <p>To support a fair and consistent experience for all candidates, we ask that assessments and interviews are completed independently and without assistance from generative AI tools. This ensures we understand your strengths, your thinking, and how you approach real situations.</p> <h4>We invite all applicants to apply</h4> <p>It takes diversity of thought, culture, background, differing abilities and perspectives to truly inspire, exhilarate and delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.</p> <p>We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.</p>

<strong>Job Requisition ID: </strong>180964<br><br>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.<br><br>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day<br><br><strong>Overview Of The Role:<br><br></strong><ul><li>The Visual Merchandiser's role is to implement and maintain the M&amp;S brand image in-store, ensuring visual consistency and providing an inspirational shopping experience. They play a critical role in strategizing and executing visual displays both in-store and in windows, contributing to the store's advertising, marketing, and sales efforts. The role involves close collaboration with store colleagues and the Regional Visual Merchandising Manager to maintain brand consistency and meet commercial standards.<br><br></li></ul><strong>What You Will Do:<br><br></strong>Visual Merchandising Implementation<br><br><ul><li>Accurately implement all company Visual Merchandising policies.</li><li>Implement easy to shop store grids.</li><li>Create well-styled mannequins in line with the styling policy.</li><li>Use appropriate styling techniques and visual elements for customer segmentation.</li><li>Ensure excellent visual standards across all Business Units and Windows.<br><br></li></ul>Seasonal and Event Launches<br><br><ul><li>Implement seasonal launches and events on time and on brand.</li><li>Be aware of store and company best sellers.</li><li>Maintain an awareness of competitor activities and trends in Visual Merchandising.</li><li>Work and communicate regularly with store colleagues and Regional VM Manager to ensure brand consistency.</li><li>Deliver effective seasonal launches and events.<br><br></li></ul>Window Display and Corporate Initiatives<br><br><ul><li>Implement window display guidelines on time and on brand.</li><li>Ensure effective implementation of corporate initiatives in stores.</li><li>Maintain and adhere to VM checklists.</li><li>Execute marketing initiatives in stores.</li><li>Liaise with Store Managers daily for updates on VM processes and requirements.<br><br></li></ul><strong>Required Skills To Be Successful:<br><br></strong><ul><li>Proficient in visual merchandising and styling techniques.</li><li>Strong communication and collaboration skills with various stakeholders.</li><li>Ability to manage seasonal and event-based merchandising projects.</li><li>Awareness of market trends and competitor activities in visual merchandising.<br><br></li></ul><strong>What Qualifies You For The Role:<br><br></strong><ul><li>Bachelor's degree or diploma in sales, marketing, or a related field.</li><li>Postgraduate degree in marketing, visual merchandising, or retailing with 2–5 years of related experience.</li><li>3+ years of experience in visual merchandising.</li><li>Exhibiting leadership, strong business acumen, and communication skills with partners at all levels.<br><br></li></ul><strong>About Al-Futtaim Group Real Estate<br><br></strong>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.<br><br>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.<br><br>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.<br><br><strong>About Al-Futtaim Malls<br><br></strong>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.<br><br>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.<br><br>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.<br><br>For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/<br><br><strong>About Al-Futtaim Engineering &amp; Technologies<br><br></strong>Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.<br><br>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.<br><br>The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.<br><br>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Sales Associate is responsible for generating sales and delivering a positive customer experience. They manage a variety of operational duties assigned by the store management team, including maintaining the cleanliness and organization of the store, ensuring proper visual presentation standards, and participating in inventories. The role involves interacting with customers to provide information, assistance, and ultimately ensure satisfaction with their shopping experience. The Sales Associate also plays a critical role in hitting sales targets and representing both the brand and the company positively.</p> <h4>What you will do</h4> <ul> <li>Maintain store standards and cleanliness to create a sparkling clean and organized environment.</li> <li>Participate in and attend all store meetings and related functions.</li> <li>Represent a positive attitude toward the merchandise, the brand, and the company.</li> <li>Participate in all inventories and ensure compliance with inventory procedures.</li> <li>Assume and complete other duties as assigned by store management.</li> <li>Meet or exceed weekly sales targets and ensure punctuality and adherence to designated work schedule.</li> <li>Be flexible and work well with peers and management to accomplish duties.</li> <li>Follow M&S policies and procedures 100% and perform housekeeping duties as required.</li> <li>Create a positive first impression for the customer through an energetic attitude and adhering to dress code.</li> <li>Greet customers immediately upon entering the store with a smile and sincere non-business-like greeting.</li> <li>Provide customers with current, relevant information to assist in their buying decisions.</li> <li>Provide quality service in fitting rooms, follow up with customers timely, and attempt to add on to the sale.</li> <li>Offer efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information.</li> <li>Sincerely thank all customers for shopping at M&S and invite them back.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Strong verbal communication skills.</li> <li>Ability to maintain a clean and organized store environment.</li> <li>Excellent customer service skills, including greeting and providing information.</li> <li>Capability to meet or exceed sales targets consistently.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>High school degree required.</li> <li>1-2 years of retail sales experience preferred.</li> <li>Good verbal communication skills essential.</li> <li>Ability to stand for a minimum of 8 hours and perform some heavy lifting.</li> <li>Comprehensive understanding of retail and fast-moving consumer goods/fashion required.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies. It requires close collaboration with other store team members to achieve collective goals and maintain a positive customer experience.</p> <h4>What you will do</h4> <ul> <li><strong>Customer service & complaint handling</strong><br> Engage with customers to provide a high level of service and assist with their needs.<br> Address basic customer complaints and escalate issues as needed.</li> <li><strong>Visual merchandising & store maintenance</strong><br> Ensure that the store is well-organized and adheres to company visual merchandising standards.<br> Regularly clean and maintain the sales floor to create an inviting shopping environment.</li> <li><strong>Stock management & inventory</strong><br> Actively participate in receiving new shipments and restocking the store.<br> Help manage inventory and ensure the store is fully stocked.</li> <li><strong>Sales support</strong><br> Recommend products to customers based on their needs, focusing on upselling and cross-selling.<br> Stay updated on product information to make informed recommendations.</li> <li><strong>Cash register operation</strong><br> Operate the cash register, process transactions, and follow company policies for handling payments.<br> Ensure accurate cash handling and maintain a clean and organized checkout area.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Customer service expertise with a focus on excellent service delivery.</li> <li>Strong verbal communication and interpersonal skills.</li> <li>Attention to detail for maintaining store standards.</li> <li>Proven ability in sales techniques, including upselling and cross-selling.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Previous experience in customer-facing roles, with a focus on providing excellent service.</li> <li>Strong verbal communication and interpersonal skills.</li> <li>Ability to maintain high store standards in terms of product organization and cleanliness.</li> <li>Experience with cash registers and cash handling procedures.</li> <li>Ability to recommend products and engage in upselling and cross-selling.</li> <li>Capability to work effectively within a team.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Sales Assistant at Marks and Spencer plays a crucial role in generating sales and ensuring a positive customer experience. This role involves maintaining store cleanliness, providing excellent service to customers, and achieving sales targets. The assistant should embody the company's brand values by presenting a positive image and engaging customers with genuine enthusiasm. Working as part of a team, the associate also performs operational duties assigned by store management, contributing to the overall efficiency and success of the store.</p> <h4>What you will do</h4> <p><strong>Store maintenance and cleanliness</strong><br> Create a sparkling clean and organized environment by maintaining store standards and cleanliness.<br> Perform housekeeping duties as required.</p> <p><strong>Sales and customer interaction</strong><br> Meet or exceed weekly sales targets.<br> Greet customers immediately upon entering the store with a smile and sincere, non-business-like greeting.<br> Provide customers with current relevant information.<br> Provide quality service in the fitting rooms, follow up with customers in a timely manner, maintain cash wrap cleanliness, and attempt to add on to the sale about the product.<br> Perform efficient service at the cash wrap, offer gift cards, maintain cash wrap cleanliness, and capture customer information in the database.<br> Sincerely thank all customers for shopping at M&S as they exit the store, and invite them back.</p> <p><strong>Teamwork and flexibility</strong><br> Participate in and attend all store meetings and other related functions.<br> Participate in all inventories and assume other duties as assigned by store management.<br> Be punctual and adhere to designated work schedule.<br> Be flexible and work well with peers and management to accomplish duties.<br> Follow M&S policies and procedures 100%.</p> <p><strong>Brand representation</strong><br> Represent a positive attitude toward the merchandise, the brand, and the company.<br> Create a positive first impression for customers through energetic attitude and adherence to dress code.</p> <h4>Required skills to be successful</h4> <li>Excellent communication and interpersonal skills.</li> <li>Ability to meet and exceed sales targets consistently.</li> <li>Strong teamwork and collaborative skills.</li> <li>Keen eye for fashion trends and customer service excellence.</li> <h4>What qualifies you for the role</h4> <li>High school degree.</li> <li>1-2 years of retail sales experience.</li> <li>Good verbal communication skills.</li> <li>Physical ability for heavy lifting and standing for a minimum of 8 hours.</li> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Visual Merchandiser's role is to implement and maintain the M&S brand image in-store, ensuring visual consistency and providing an inspirational shopping experience. They play a critical role in strategizing and executing visual displays both in-store and in windows, contributing to the store's advertising, marketing, and sales efforts. The role involves close collaboration with store colleagues and the Regional Visual Merchandising Manager to maintain brand consistency and meet commercial standards.</p> <h4>What you will do</h4> <p><strong>Visual Merchandising Implementation</strong><br> - Accurately implement all company Visual Merchandising policies.<br> - Implement easy to shop store grids.<br> - Create well-styled mannequins in line with the styling policy.<br> - Use appropriate styling techniques and visual elements for customer segmentation.<br> - Ensure excellent visual standards across all Business Units and Windows.</p> <p><strong>Seasonal and Event Launches</strong><br> - Implement seasonal launches and events on time and on brand.<br> - Be aware of store and company best sellers.<br> - Maintain an awareness of competitor activities and trends in Visual Merchandising.<br> - Work and communicate regularly with store colleagues and Regional VM Manager to ensure brand consistency.<br> - Deliver effective seasonal launches and events.</p> <p><strong>Window Display and Corporate Initiatives</strong><br> - Implement window display guidelines on time and on brand.<br> - Ensure effective implementation of corporate initiatives in stores.<br> - Maintain and adhere to VM checklists.<br> - Execute marketing initiatives in stores.<br> - Liaise with Store Managers daily for updates on VM processes and requirements.</p> <h4>Required skills to be successful</h4> <ul> <li>Proficient in visual merchandising and styling techniques.</li> <li>Strong communication and collaboration skills with various stakeholders.</li> <li>Ability to manage seasonal and event-based merchandising projects.</li> <li>Awareness of market trends and competitor activities in visual merchandising.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Bachelor's degree or diploma in sales, marketing, or a related field.</li> <li>Postgraduate degree in marketing, visual merchandising, or retailing with 2–5 years of related experience.</li> <li>3+ years of experience in visual merchandising.</li> <li>Exhibiting leadership, strong business acumen, and communication skills with partners at all levels.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<p><h4>About Al-Futtaim Group</h4> <p>Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.</p> <p>By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.</p> <h4>Overview of the role</h4> <p>The Shopping Experience Team Leader is responsible for ensuring a joyful shopping experience for all visitors and customers at IKEA Egypt. This role involves understanding customer emotions and translating them into practical commercial solutions. The leader will collaborate with various stakeholders to enhance store layout, promote family-friendly initiatives, and contribute to IKEA's social and environmental commitments. Success in this role involves building brand loyalty through a multichannel shopping experience and fostering a caring customer engagement environment.</p> <h4>What you will do</h4> <p><strong>Financial</strong></p> <ul> <li>Receive payments by cash, check, credit cards, vouchers, or automatic debits, following SOPs for cash handling.</li> <li>Contribute to the creation of the country business plan.</li> <li>Work with stakeholders to improve IKEA store layout and customer guidance communication.</li> <li>Actively promote family-friendliness to make IKEA an exciting and fun destination.</li> <li>Develop and promote options in the shopping experience to support IKEA's social and environmental commitments.</li> <li>Conduct audits on procedures and processes to ensure compliance with SOPs.</li> <li>Review SOPs and productivity reports for continuous improvement.</li> </ul> <p><strong>Customers</strong></p> <ul> <li>Set the foundation for an inspiring, joyful, welcoming, and family-friendly atmosphere.</li> <li>Develop and implement relevant communication to support customers throughout their shopping experience.</li> <li>Support the development of a multichannel shopping experience by fulfilling the emotional needs of customers to build brand loyalty.</li> <li>Drive mindset change and develop support structures for engaging meetings with customers where co-workers are stimulated.</li> <li>Ensure shopping options are relevant and clearly express all IKEA shopping choices available in a multichannel retail reality.</li> <li>Monitor local customer satisfaction index (CSI) and optimize waiting times.</li> </ul> <h4>Required skills to be successful</h4> <ul> <li>Experience in fast-paced commercial environments.</li> <li>Proficiency in managing and developing teams in retail settings.</li> <li>Excellent communication skills for customer and team interaction.</li> <li>Proficiency in computer literacy for operational tasks.</li> </ul> <h4>What qualifies you for the role</h4> <ul> <li>Solid understanding of home-to-home shopping experience, especially the payment process.</li> <li>Experience with cost and budget management in a retail environment.</li> <li>Proven leadership in people-centric organizations with knowledge of talent and change management.</li> <li>3 to 5 years of customer service supervisory or managerial experience in retail or hospitality industries, preferably at IKEA.</li> </ul> <h4>About Al-Futtaim Group Real Estate</h4> <p>The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.</p> <p>Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.</p> <p>AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.</p> <h4>About Al-Futtaim Malls</h4> <p>Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.</p> <p>Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper’s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.</p> <p>Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall’s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.</p> <h4>About Al-Futtaim Engineering & Technologies</h4> <p>Al-Futtaim Engineering & Technologies offers customers complete engineering and systems integration solutions.</p> <p>The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, energy management, technology infrastructure and digital transformation.</p> <p>The Technologies division provides complete business solutions to large, medium and small customers that include contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.</p> <p>These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</p></p><p></p>

<ul><li><p>We're a small B2B software team building a data product for the Egyptian market.</p></li><li><p>Our customers use the information we provide to make daily commercial decisions. That means quality is not only whether a button works—it is whether the data is accurate, the reports make sense, and the customer can trust what they receive every morning.</p></li><li><p>Real customers, real revenue, and a product that is still evolving quickly.</p></li><li><p>You'd be our first dedicated QA hire, working closely with engineering and product to define how quality should work across the company.</p><h2>What you'll do</h2></li><li><p>• Own quality across the product—from understanding a feature before development starts to validating it before release</p></li><li><p>• Test web applications, dashboards, reports, APIs, and data-driven workflows</p></li><li><p>• Verify that data is accurate, complete, and consistent across different sources and product views</p></li><li><p>• Turn product requirements into clear test cases, edge cases, and acceptance scenarios</p></li><li><p>• Reproduce, document, and prioritize bugs so engineers can act on them quickly</p></li><li><p>• Run regression testing before releases and help us build a reliable release process</p></li><li><p>• Investigate customer-reported issues and determine whether the problem comes from the interface, business logic, data, or an external source</p></li><li><p>• Help introduce test automation where it provides real value—not automation for its own sake</p></li><li><p>• Build and maintain the QA documentation, test plans, and quality standards that the team will use as it grows</p><h2></h2><h2>What we offer</h2></li><li><p>• Real ownership—you will define the QA process rather than inherit a large existing one</p></li><li><p>• Direct access to product and engineering, with no layers between finding an issue and fixing it</p></li><li><p>• A short feedback loop: test it, ship it, see how customers use it, and improve it</p></li><li><p>• The opportunity to work on quality beyond the interface, including data accuracy, reporting, and customer trust</p></li><li><p>• <em>Use AI however you want.</em> We're heavy users ourselves and we'll pay for the tools. We care about the quality of the output, not whether every test case or investigation was done manually.</p></li></ul><p></p><p><strong>Requirements</strong></p><p></p><h2>What we need</h2><ul><li><p>• 2+ years of experience testing web-based software products</p></li><li><p>• Strong manual testing skills and the ability to think beyond the obvious happy path</p></li><li><p>• Experience testing APIs using tools such as Postman, Insomnia, or similar</p></li><li><p>• Comfortable querying a database using SQL to validate data and investigate issues</p></li><li><p>• Able to write clear bug reports with reproducible steps, expected behaviour, actual behaviour, and supporting evidence</p></li><li><p>• Experience with regression, integration, exploratory, and user acceptance testing</p></li><li><p>• Good written English and fluent Arabic</p></li><li><p>• Comfortable working in an early-stage environment where requirements may change and not every process already exists</p></li><li><p>• Strong attention to detail without losing sight of what matters to the customer</p><h2>Nice to have</h2></li><li><p>• Worked on a data, analytics, reporting, or dashboard product</p></li><li><p>• Experience testing data pipelines, scheduled jobs, or ETL workflows</p></li><li><p>• Experience with automated testing using Playwright, Cypress, Selenium, or a similar tool</p></li><li><p>• Familiarity with JavaScript or TypeScript</p></li><li><p>• Experience testing products that depend on third-party data sources or APIs</p></li><li><p>• Understanding of basic data-quality concepts such as completeness, duplication, freshness, and consistency</p></li></ul><p></p>

Strategic Buyer<br>We are GEP<br>GEP is a diverse, creative team of people passionate about procurement. We invest ourselves in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximize their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us.<br>What you can expect to be responsible for as a Strategic Buyer:Supporting category managers with category strategy plans, sourcing execution, supporting category planning and strategic sourcing tasks Leveraging the GEP network of Category Experts and tools, to deliver insights to any project / client. Establishing negotiation strategies, identifying and developing negotiation levers, validating them with stakeholders and leading negotiations to ensure savings, timely supply and other benefits for purchases, business analytics, savings reporting and tracking, stakeholder interaction as part of the S2C program Discussing with vendors and evaluating their products and capabilities as suppliers;Managing all supplier selection and procurement activities (e.g. RFI, RFP, RFQ, Scorecard and Bid Analysis) Providing support with respect to Supplier Management/ Procurement processes and policies. Demonstrating continuous effort to improve operations, manage SOP’s, decrease turnaround times and streamline work processes. Identifying and communicating with a diverse range of stakeholders, such as suppliers, project sponsors, end-users and other supporting functions such as HR, Legal and Finance. Recruitment & mentorship of junior colleagues. Participation in firm building activities. <br>Fitting experience for the role would be:3-5 years of expertise in strategic sourcing Proficiency in English and other European language Knowledge of the principles and practices of large-scale centralized purchasing Strong verbal and written communication skills in order to comfortably engage with all levels of management in client organizations Strong analytical, reporting and presentation skills i.e. regarding creating baselines, performing market tests/analyses, summarizing the key points succinctly by email/in presentation Experience with leading and executing negotiations Ability to manage multiple procurement projects at once and assess new purchase requirements based on spend risk etc. Knowledge of variety of categories would be advantageous (trends, suppliers, industry specifics and terminology, legal frameworks) Advantage: Any business process improvement methodology such as TQM, Six Sigma, APEX etc.

직무 개요:건설 매니저는 현장 내 모든 시공 활동을 지휘하고 조정하여 프로젝트 수행이 요구되는 안전, 품질, 일정, 비용 기준을 충족하도록 책임을 집니다. 본 역할은 시공 팀과 협력업체에 일상적인 리더십을 제공하며, 설계 사양, 규제 요구사항, 프로젝트 목표 준수를 보장합니다. 건설 매니저는 프로젝트매니저, Engineering, Procurement, Quality, Safety, Controls 팀과 긴밀히 협력하여 모든 공종 간 원활한 조정을 유지하고 시공 진행에 영향을 줄 수 있는 문제를 사전에 식별합니다.<br>근무지:구체적인 프로젝트/사이트는 아직 확정되지 않았습니다. 삼성물산는이집트 내 주요 PMCM 프로젝트에 배치될 수 있는 인력 Pool을 구축하고 있습니다. 최종 후보자는 프로젝트 착수 및 현장 배정 시 연락받게 됩니다.<br>주요 업무 및 책임:Construction Planning & Site Mobilization현장 동원 계획(site mobilization plans)을 수립하고, 임시 시설(temporary facilities), 유틸리티, 현장 출입 통제(site access control)의 구축을 조정합니다.계약업체가 제출한 시공 방법론(construction methodology), 공정 순서(sequencing), 자원 계획(resource plans)을 검토합니다.설계, 조달 및 인허가 부서와 협업하여 모든 착공 선행 조건(prerequisites)이 충족되도록 합니다.법적 요구사항(statutory requirements), 현지 규정(local regulations), 프로젝트 기준(project standards)의 준수를 보장합니다.<br>Site Execution Management승인된 도면(approved drawings), 시방(specifications), 프로젝트 일정(project schedule)에 따라 모든 공종(all trades)의 일일 시공 활동을 감독합니다.정기적인 현장 점검(routine site inspections)을 수행하여 시공 품질(workmanship), 자재 품질(material quality), 안전 및 품질 기준 준수 여부를 확인합니다.여러 계약업체 간 인터페이스 조정(interface coordination)을 관리하고, 각 작업면(work fronts)이 시공을 수행할 수 있도록 충분히 준비된 상태인지 확인합니다.공사 진행에 영향을 줄 수 있는 리스크, 제약사항, 이탈 사항(risks, constraints, deviations)을 식별하고, 적시에 완화 조치(mitigation actions)를 시행합니다.<br>Contractor Coordination & Performance Monitoring계약업체, 하도급업체(subcontractors), 컨설턴트와의 주간 및 일일 조정 회의(weekly and daily coordination meetings)를 주관합니다.계약업체의 공정 보고서(progress reports), 인력 배치(manpower deployment), 장비 사용(equipment utilization), 생산성 수준(productivity levels)을 검토하고 검증합니다.공사 일정(construction schedules) 준수 여부를 모니터링하고, Project Controls 팀의 진도 측정(progress measurement) 및 보고를 지원합니다.중대한 성과 이슈(critical performance issues)를 상신(escalate)하고, 현장 모든 이해관계자(site stakeholders)와 협력하여 문제 해결을 지원합니다.<br>Quality Control & Assurance Ensure contractor compliance with project quality standards, inspection and test plans (ITPs), and material approval processes.계약업체의 품질 기준(project quality standards), 검사 및 시험 계획(Inspection and Test Plans, ITPs), 자재 승인 절차(material approval processes)를 준수하도록 보장합니다. Quality 팀과 협업하여 부적합 사항(non-conformities), 시정조치(corrective actions), 재작업 요청(rework requests)을 처리합니다.모든 시공 활동이 승인된 샵도면(shop drawings), 시공 방법서(method statements), 엔지니어링 지침(engineering instructions)에 따라 수행되는지 검증합니다.품질기록(quality records)의 문서화를 체계적으로 유지하고, 추적 가능성(traceability)을 확보합니다.<br>Health, Safety & Environmental (HSE) Compliance강력한 안전 문화(strong safety culture)를 조성하고, 프로젝트 HSE 계획(Project HSE Plan)을 엄격히 준수하도록 합니다.정기적인 현장 안전 순찰(site safety walks), 사고 조사(incident investigations), 시정/예방 조치(corrective/preventive actions)의 실행을 주도합니다.계약업체의 안전 문서(safety documentation), 툴박스 미팅(toolbox talks), 위험성 평가(risk assessments), 각종 허가서(permits)를 검증합니다.모든 인원이 현장 안전 규정(site safety regulations) 및 비상 대응 절차(emergency response protocols)를 준수하도록 보장합니다.<br>Resource, Material, and Logistics Coordination자재 납품(material deliveries), 보관(storage), 취급(handling), 추적(traceability)을 감독하여 손상, 지연, 부족(damage, delays, shortages)이 발생하지 않도록 합니다.조달(Procurement) 및 물류(Logistics) 팀과 협조하여 중요 자재(critical materials)를 추적하고, 공급 병목(supply bottlenecks)을 해결합니다.계약업체의 자원(resources) – 인력(manpower), 장비(equipment) – 이 충분하며, 일정 목표(schedule targets)를 달성할 수 있도록 효율적으로 배치되었는지 확인합니다.<br>Technical Issue Resolution & Engineering Support계약업체에 기술적 가이드(technical guidance)를 제공하고, 도면(drawings) 및 사양(specifications)의 올바른 해석(proper interpretation)을 보장합니다. Engineering 팀과 협력하여 설계 질의(design clarifications), RFI, 불일치(discrepancies), 현장 기술 이슈(site technical issues)를 해결합니다.시공성 검토를 지원하고 안전성, 품질, 생산성을 최적화하는 솔루션을 제안합니다.<br>Reporting & Documentation공정(progress), 제약사항(constraints), 생산성(productivity), 현장 조건(site conditions)을 반영한 일일 및 주간 현장 보고서(daily and weekly site reports)를 작성합니다.월간 보고(monthly reporting), 기성 청구(billing certifications), 마일스톤 달성(milestone achievements)을 위한 공정 검증(progress validation)을 지원합니다.공사 기록(construction records), 검사 문서(inspection documentation), 현장 공문 및 서신(site correspondence)을 체계적으로 유지·관리합니다.<br>자격 요건:최소 15년의 건설 경험, 그중 10년 이상은 대규모 건축 또는 복합 개발 프로젝트(large-scale building or mixed-use projects) 경험 보유, 1964년 이후 출생자.영어 및 한국어 모두에 능통해야 하며(fluency in both English and Korean is mandatory), 두 언어에서 모두 우수한 구두 및 문서 커뮤니케이션 능력(strong verbal and written communication skills)을 보유해야 합니다.다수의 계약업체 인터페이스가 존재하는 PMCM 또는 EPCM 환경(within PMCM or EPCM environments)에서의 풍부한 실무 경험.토목공학(Civil Engineering), 건설관리(Construction Management), 건축(Architecture) 또는 이와 관련된 전공(related field)의 학사 학위(bachelor’s degree) 보유.건설 공법(construction methods), 안전관리(safety management), 품질관리(quality control)에 대한 공식 교육(Formal training) 이수자는 우대(preferred). Primavera P6, MS Project, 고급 MS Excel (advanced MS Excel)에 능숙하며, Power BI 또는 현장 관리 플랫폼(site-management platforms) 사용 경험이 있으면 장점이 됩니다(is advantageous).시공 순서(construction sequencing), 물류(logistics), 자원 계획(resource planning), 인터페이스 관리(interface management)에 대한 강한 이해(strong understanding) 보유.계약 요건(contract requirements), 기술 사양(technical specifications), 그리고 이들이 시공 실행(construction execution), 비용(cost), 공정(schedule)에 미치는 영향에 대한 친숙도(familiarity).탁월한 분석 능력(exceptional analytical capability)과, 현장 중심의 실질적인 해결책(practical site-based solutions)을 제시할 수 있는 능력.계약업체, 컨설턴트, 현장 이해관계자(site stakeholders)를 관리하기 위한 우수한 대인관계 능력(excellent interpersonal skills).압박 속에서도(under pressure) 중요 이슈에 신속히 대응하고(respond to critical issues quickly), 임원 보고(executive-level reporting)를 지원할 수 있는 능력.<br>직무 태도 및 소프트 스킬빠르게 전개되는 현장 환경(fast-paced site environments)에서 구조적인 사고(structured thinking), 규율(discipline), 세부 사항에 대한 높은 주의(attention to detail)를 보여줍니다.복잡하고 기술적인 건설 정보를(technical and complex construction information) 다양한 이해관계자(diverse stakeholders)가 이해할 수 있도록 명확하게 커뮤니케이션합니다.압박이 큰 상황, 촉박한 마감 기한(tight deadlines), 각종 현장 이슈(site challenges) 속에서도 침착함과 건전한 판단력(composure and sound judgement)을 유지합니다.건설 팀을 동기부여하고(motivates) 리드하여(leads) 현장의 모든 활동(all site activities)에서 일관성(consistency), 품질(quality), 높은 성과(high performance)를 유지하도록 합니다.

<p>2.1 Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. 2.2 Compiles and distributes list of anticipated services and amenities to relevant departments. 2.3 Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. 2.4 Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. 2.5 Follows up with guests to ensure their requests or problems have been met to their satisfaction. 2.6 Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. 2.7 Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. 2.8 Writes down any comments, requests, suggestions and complaints received from guests during the day. 2.9 Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. 2.10 Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. 2.11 Works in coordination with all departments and ensures the flow of necessary information. 2.12 Follows the VIP procedures and greets VIP guests and bid them farewell. 2.13 Walks agency representatives and potential guests around the facility. 2.14 Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. 2.15 Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. 2.16 Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. 2.17 Responds to guest inquiry forms and all written suggestions, complaints etc. 2.18 Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. 2.19 To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). 2.20 To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. 2.21 To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. 2.22 Carries out all responsibilities related to the quality management systems implemented at the facilities. 2.23 Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p>Education: At least High School Degree. Experience: At least 4 years of experience in the industry. Foreign Language: Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian. Courses and Training: Prior attendance in seminars and trainings related to the job. Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.). Skills: Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to use complex devices and equipment related to the job. Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p><strong>"Why work for Accor?</strong><br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit <strong>https://careers.accor.com/</strong><br>Do what you love, care for the world, dare to challenge the status quo! <strong>#BELIMITLESS"</strong></p><br><br>Job Description<br><br><p>We are seeking an enthusiastic and professional Duty Manager to join our team in Cairo, Egypt. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and delivering exceptional guest experiences in our dynamic hospitality environment.</p><br><ul><li>Lead and inspire the front office team, fostering a collaborative and customer-focused atmosphere</li><li>Oversee day-to-day operations, ensuring high standards of service and efficiency across all departments</li><li>Manage guest relations, addressing concerns and enhancing overall satisfaction</li><li>Coordinate with various departments to maintain seamless communication and operations</li><li>Monitor and optimize room rates, occupancy levels, and overbooking strategies to maximize revenue</li><li>Conduct regular team meetings and training sessions to improve performance and motivation</li><li>Ensure compliance with company policies, local regulations, and safety standards</li><li>Handle emergency situations and make critical decisions when necessary</li><li>Prepare and analyze reports on key performance indicators</li><li>Continuously seek ways to improve guest experiences and operational efficiency</li></ul><br>Qualifications<br><br><ul><li>Proven experience in a similar role within the hospitality industry</li><li>Strong leadership and team management skills</li><li>Excellent customer service orientation with a friendly and empathetic approach</li><li>Detail-oriented with the ability to multitask and work efficiently under pressure</li><li>Proficiency in front desk operating systems (e.g., Opera) and understanding of GDS</li><li>Strong problem-solving skills and ability to make quick, assertive decisions</li><li>Excellent communication skills, both verbal and written</li><li>Financial acumen for managing rates and overbooking strategies</li><li>Flexibility to work varying shifts, including nights, weekends, and holidays</li><li>Bachelor's degree in Hospitality Management or related field preferred</li><li>Fluency in English; knowledge of Arabic or other languages is a plus</li></ul><br>Additional Information<br><br><p><strong>Hotel Overview:</strong>&nbsp;&nbsp;Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br>The spectacular reception leads the way to 540 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.</p><br><p><strong>Physical Aspects of Position (include but are not limited to):&nbsp;</strong></p><br><ul><li>Constant standing&nbsp;and walking throughout shift.</li><li>Occasional kneeling, pushing, pulling, lifting.</li><li>Occasional ascending or descending ladders, stairs and ramps.</li></ul><p>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p><br> </div>

<p><h4>Company description</h4> <p>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br> By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.<br> Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS.</p> <h4>Job description</h4> <p>The Rooms Division Manager at Movenpick Waterpark Resort & Spa Soma Bay is responsible for managing all aspects of the Rooms Division, which includes Front Office, Housekeeping, and Guest Services. You will ensure that the highest standards of service and quality are consistently delivered to our guests. The Rooms Division Manager will lead and inspire the team, ensuring efficient operations while enhancing the guest experience and achieving financial goals.</p> <h4>Key responsibilities:</h4> <p><strong>Leadership and team management:</strong></p> <ul> <li>Lead and manage the Rooms Division team, fostering a culture of excellence, collaboration, and continuous improvement.</li> <li>Recruit, train, and develop staff to ensure high levels of performance and engagement.</li> <li>Conduct regular performance evaluations, provide constructive feedback, and implement development plans to enhance team capabilities.</li> </ul> <p><strong>Operational excellence:</strong></p> <ul> <li>Oversee daily operations of the Front Office, Housekeeping, and Guest Services to ensure smooth and efficient functioning.</li> <li>Develop and implement standard operating procedures to ensure consistency and quality in guest service.</li> <li>Monitor room inventory and coordinate with the reservations team to maximize occupancy and revenue.</li> </ul> <p><strong>Guest experience management:</strong></p> <ul> <li>Ensure an exceptional guest experience by addressing and resolving guest inquiries and complaints promptly and effectively.</li> <li>Implement guest service standards and continuously monitor guest feedback to drive improvements.</li> <li>Collaborate with other departments to enhance the overall guest experience and promote a welcoming atmosphere.</li> </ul> <p><strong>Financial performance:</strong></p> <ul> <li>Develop and manage the Rooms Division budget, focusing on cost control and maximizing profitability.</li> <li>Analyze financial reports and performance data to identify opportunities for revenue growth and operational efficiency.</li> <li>Implement revenue management strategies, including upselling and cross-selling initiatives, to optimize room revenue.</li> </ul> <p><strong>Quality assurance and compliance:</strong></p> <ul> <li>Ensure compliance with all health, safety, and security standards, as well as company policies and procedures.</li> <li>Conduct regular inspections of guest rooms and public areas to maintain high standards of cleanliness and maintenance.</li> <li>Develop and implement quality assurance programs to uphold brand standards and enhance guest satisfaction.</li> </ul> <h4>Qualifications</h4> <ul> <li><strong>Educational qualifications:</strong> Bachelor’s degree in Hospitality Management, Business Administration, or a related field.</li> <li><strong>Experience:</strong> Minimum of 5 years of experience in a similar role within the hospitality industry, preferably in a luxury resort or hotel setting.</li> <li><strong>Leadership and management skills:</strong> Strong leadership, management, and interpersonal skills.</li> <li><strong>Communication and problem-solving:</strong> Excellent communication and problem-solving abilities.</li> <li><strong>Technical proficiency:</strong> Proficiency in hotel management software and Microsoft Office Suite.</li> <li><strong>Flexibility:</strong> Ability to work flexible hours.</li> </ul> <h4>Additional information</h4> <ul> <li>Good communication and customer contact skills.</li> <li>Service oriented with an eye for details.</li> <li>Ability to work effectively and contribute in a team.</li> <li>Self-motivated and energetic.</li> <li>Well-presented and professionally groomed at all times.</li> </ul></p><p></p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>JOB SUMMARY Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.</p><p>CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p><p>Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</p><p>Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system.</p><p>Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us.</p><p>Job Description</p><p>Key Responsibilities</p><ul><li>Overall Hotel Operations Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.</li><li>Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.</li><li>Act as the primary operational point of contact in the absence of the General Manager.</li><li>Drive collaboration and communication between departments to deliver seamless guest journeys.</li><li>Food &amp; Beverage Operations Oversee all Food &amp; Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.</li><li>Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.</li><li>Monitor F&amp;B performance, service standards, and guest satisfaction while driving revenue opportunities.</li><li>Rooms, Front Office &amp; Guest Experience Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.</li><li>Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.</li><li>Champion personalized service and experiential hospitality throughout the guest journey.</li><li>Engineering, Maintenance &amp; Security Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.</li><li>Ensure preventative maintenance programs are in place and adhered to.</li><li>Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.</li><li>Financial &amp; Commercial Performance Support the General Manager in managing departmental budgets, forecasts, and P&amp;L performance.</li><li>Monitor labor costs, operating expenses, and productivity across departments.</li><li>Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.</li><li>Team Leadership &amp; People Development Ensure appropriate staffing levels, scheduling, and workforce planning.</li><li>Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.</li><li>Support recruitment, onboarding, training, and development initiatives.</li><li>Health, Safety &amp; Compliance Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.</li><li>Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.</li><li>Conduct regular inspections, audits, and risk assessments.</li><li>Brand, Culture &amp; Sustainability Embed sustainability, wellness, and community engagement into daily operations.</li><li>Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Strong multi-departmental hotel operations leadership.</li><li>Proven ability to manage diverse teams and complex operations.</li><li>Solid financial and commercial acumen.</li><li>Guest-centric mindset with high emotional intelligence.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to thrive in a dynamic, experiential, and remote destination environment.</li><li>Minimum 7 10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.</li><li>Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.</li><li>Strong background in Food &amp; Beverage combined with rooms and hotel operations exposure.</li><li>Fluent in English</li></ul><p></p></section>

<ul><li><p>As a Receptionist</p></li></ul><p>o&nbsp;&nbsp; Front Desk Management: Greet visitors, clients, and candidates warmly and direct them to the appropriate person or meeting room.</p><p>o&nbsp;&nbsp; Call &amp; Email Handling: Manage incoming phone calls, screen inquiries, and forward relevant messages promptly.</p><p>o&nbsp;&nbsp; General Office Tasks: Oversee day-to-day office administrative tasks, handle printing/scanning, file documentations, and keep track of office stationery and pantry inventory.</p><p>o&nbsp;&nbsp; Facility Coordination: Maintain the cleanliness and organization of the reception, break areas, and meeting rooms.</p><p>o&nbsp;&nbsp; Mail &amp; Courier Management: Receive, sort, and distribute daily mail, packages, and vendor deliveries.</p><p>&nbsp;</p><ul><li><p>As a Personal Assistant:</p></li></ul><p>o&nbsp;&nbsp; Calendar &amp; Schedule Management: Organize executive calendars, arrange internal and external meetings, and send appointment reminders.</p><p>o&nbsp;&nbsp; Travel &amp; Logistics: Coordinate travel arrangements, flight bookings, hotel reservations, and transportation when required.</p><p>o&nbsp;&nbsp; Document &amp; Report Preparation: Draft correspondence, emails, memos, and simple administrative reports.</p><p>o&nbsp;&nbsp; Task Follow-up: Track actionable items, follow up on pending operational tasks with team members, and ensure deadlines are met.</p><p><strong>Requirements</strong></p><ul><li><p>Education: Bachelor’s degree in Business Administration, English Literature, Mass Communication, or a related field.</p></li><li><p>Experience: 1–3 years of experience as a Receptionist, Admin Assistant, or Personal Assistant.</p></li><li><p>Language Skills: Excellent command of written and spoken English and Arabic.</p></li><li><p>Tech Savvy: Proficiency in MS Office (Word, Excel, Outlook).</p></li><li><p>Soft Skills: Outstanding communication, interpersonal, multi-tasking, and organizational skills with a presentable appearance.</p></li><li><p>Female </p></li></ul><p></p>

<p>Develop and implement revenue strategies for the hotel. Monitor competitor pricing and market trends to adjust strategies. Lead the weekly/bi-weekly Revenue Management meetings providing insights based on reporting data. Develop topline revenue forecasts and actively seek opportunities to drive incremental profit across all revenue centers of the business. Conduct regular performance reviews and optimize pricing and inventory. Mentor, coach and develop junior team members in revenue management practices. Collaborate with sales, finance, and front office teams to achieve revenue goals. Ensure reservations are well managed and coordinate with the reservations team. Drive market share in your competitive set and ensure all systems are adequately used to optimize RevPAR. Leverage your knowledge of the distribution landscape, including online travel agencies and distribution networks to optimize hotel profits. Responsible for data quality and system hygiene of Revenue Management and Distribution applications; platforms and tools used by the hotel.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>1-3 years of experience in revenue management roles.</li><li>Proven ability to work independently while also thriving in collaborative team environments.</li><li>Exceptional analytical skills and ability to make strategic decisions that enhance revenue growth.</li><li>Proficient in revenue management principles.</li><li>Strong understanding of the distribution landscape, online travel agencies, and emerging market trends.</li><li>A collaborative forward-thinking mindset with a passion for elevating revenue management as a respected and valued community of practice with key internal and external stakeholders.</li><li>Being curious and open-minded.</li></ul><p>Additional Information</p><ul><li>experience is an asset</li><li>Prior experience working with Opera or a related system</li><li>Strong interpersonal and problem solving abilities</li><li>Fluency in English, additional languages are a plus</li></ul>

<p>The Hotel Manager is responsible for the overall day-to-day operation of the hotel, ensuring exceptional guest experience, high service standards, strong financial performance, and full compliance with company and legal requirements. This role leads all departments to deliver efficient, profitable, and guest-focused hotel operations. Responsibilities</p><p>Ensure smooth daily hotel operations across Front Office, Housekeeping, F&amp;B, Engineering, and Security</p><p>Maintain high guest satisfaction and service standards</p><p>Handle VIP guests, complaints, and special requests</p><p>Lead, train, and supervise all department heads and staff</p><p>Enforce company policies, discipline, and workplace standards</p><p>Financial &amp; Commercial Control</p><p>Control departmental budgets and operating costs</p><p>Maximize occupancy, revenue, and profitability</p><p>Review daily revenue, expenses, and payroll</p><p>Support sales, marketing, and pricing strategies</p><p>Ensure compliance with hotel brand standards and local laws</p><p>Ensure licenses, audits, and inspections are up to date</p><p>Manage risk, security, and emergency procedures</p><p>Work with sales and marketing to grow bookings</p><p>Monitor online reviews and guest feedback</p><p>Reporting &amp; Coordination</p><p>Report hotel performance to the General Manager / Area GM</p><p>Coordinate with head office and support departments</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor s degree in Hospitality Management, Experience: 3 5 years Bachelor s degree in Hospitality Management, Business Administration, or related field Minimum 7 10 years in hotel operations At least 3 5 years in a hotel management or senior department head role Strong leadership and people management Excellent customer service and communication Financial and operational understanding Problem-solving and decision-making skills Ability to work under pressure and manage multiple departments</p>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><span style="font-size: 11px;">Job Description Greeting and checking in/out guests efficiently while verifying registration information and processing payments Managing reservations, coordinating room bookings, and providing information about rooms, rates, amenities, and local attractions Handling guest inquiries, complaints, and special requests to ensure a positive experience Operating the switchboard, answering phone calls, and assisting with administrative tasks such as posting charges and maintaining records Promoting hotel services, restaurants, and amenities to enhance guest satisfaction and encourage upselling opportunities Coordinating with housekeeping, maintenance, and other departments to maintain cleanliness, comfort, and safety throughout the property Following brand standards and company policies to ensure consistent service quality Manage online, phone and in-person room reservations Welcome guests, check them in, distribute room keys and explain the hotel s amenities Take payment from customers Respond to guests issues and complaints in a friendly, timely manner Explain local amenities and attractions to guests Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs</span></p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor's Degree of Hotel Management or Equivalent</li><li>At least two years of customer service experience</li><li>One year of front desk experience in the hospitality industry</li><li>Excellent verbal communication skills</li><li>Availability to work shifts, including evenings, weekends and holidays</li><li>Ability to solve client issues in a friendly and timely fashion</li><li>Friendly and welcoming demeanor</li></ul><p>experience is an asset Prior experience working with Opera or a related system Fluency in English additional languages are a plus</p><p></p></section>