Job Description

Roles & Responsibilities

Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us.

Job Description

Key Responsibilities

• Overall Hotel Operations Lead and oversee daily operations across all hotel departments to ensure efficiency, consistency, and service excellence.
• Ensure alignment of all operational activities with brand standards, values, and guest experience expectations.
• Act as the primary operational point of contact in the absence of the General Manager.
• Drive collaboration and communication between departments to deliver seamless guest journeys.
• Food & Beverage Operations Oversee all Food & Beverage outlets, including restaurants, bars, in-room dining, events, and experiential dining concepts.
• Partner closely with Culinary leadership to ensure menu execution, quality, creativity, and cost control.
• Monitor F&B performance, service standards, and guest satisfaction while driving revenue opportunities.
• Rooms, Front Office & Guest Experience Oversee Front Office, Housekeeping, and Guest Experience teams to ensure smooth arrivals, stays, and departures.
• Ensure room readiness, cleanliness, and maintenance meet brand and quality standards.
• Champion personalized service and experiential hospitality throughout the guest journey.
• Engineering, Maintenance & Security Oversee Engineering and Maintenance operations to ensure facilities, assets, and infrastructure are maintained to the highest standards.
• Ensure preventative maintenance programs are in place and adhered to.
• Oversee Security operations to ensure guest and team member safety, emergency preparedness, and compliance with local regulations.
• Financial & Commercial Performance Support the General Manager in managing departmental budgets, forecasts, and P&L performance.
• Monitor labor costs, operating expenses, and productivity across departments.
• Identify opportunities to improve operational efficiency, revenue generation, and cost optimization.
• Team Leadership & People Development Ensure appropriate staffing levels, scheduling, and workforce planning.
• Foster a positive, inclusive, and performance-driven culture aligned with Our Habitas values.
• Support recruitment, onboarding, training, and development initiatives.
• Health, Safety & Compliance Ensure full compliance with local laws, health and safety regulations, food safety standards, and brand policies.
• Maintain high standards of cleanliness, hygiene, sustainability, and environmental responsibility.
• Conduct regular inspections, audits, and risk assessments.
• Brand, Culture & Sustainability Embed sustainability, wellness, and community engagement into daily operations.
• Collaborate with Experience, Marketing, and Community teams on activations, events, and storytelling initiatives.

Desired Candidate Profile

• Strong multi-departmental hotel operations leadership.
• Proven ability to manage diverse teams and complex operations.
• Solid financial and commercial acumen.
• Guest-centric mindset with high emotional intelligence.
• Strong organizational, communication, and problem-solving skills.
• Ability to thrive in a dynamic, experiential, and remote destination environment.
• Minimum 7 10 years of progressive hotel operations experience, preferably in luxury, lifestyle, or resort hospitality.
• Previous experience as an Operations Manager, Hotel Manager, or similar senior leadership role.
• Strong background in Food & Beverage combined with rooms and hotel operations exposure.
• Fluent in English