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Key Responsibilities: Identify and develop new business opportunities within the travel and tourism sector. Build and maintain strong relationships with travel agencies, tour operators, corporate accounts, hotels, destination management companies, and other business partners. Promote the company's tourism products, travel services, and destination experiences to existing and prospective clients. Generate qualified leads and convert prospects into long-term commercial partnerships. Conduct market research, competitor analysis, and industry monitoring to identify growth opportunities and market trends. Arrange and attend client meetings, sales presentations, networking events, workshops, and travel trade exhibitions. Support contracting processes and participate in commercial negotiations with business partners and suppliers. Maintain regular communication with existing clients to strengthen relationships, increase business volumes, and maximize customer retention. Achieve assigned sales targets, revenue objectives, and business development KPIs. Collaborate closely with operations, reservations, product, and customer service teams to ensure seamless service delivery and client satisfaction. Prepare and submit sales reports, pipeline updates, market intelligence reports, and business forecasts. Represent the company professionally at all times and act as a brand ambassador within the market. Assist management in developing and implementing strategic business development plans to expand market share and commercial partnerships. Identify opportunities for cross-selling and upselling products and services across the company portfolio.<br>Required Skills:Bachelor's degree in Business Administration, Marketing, Tourism Management, Hospitality Management, or a related field. Minimum 2–5 years of experience in Business Development, Sales, Account Management, or Tourism Industry Partnerships. Previous experience as a Hotel Concierge or Front Office Executive is mandatory. Proven ability to establish and maintain B2B relationships and achieve sales targets. Excellent communication, negotiation, presentation, and networking skills. Ability to build and maintain professional business relationships. Self-motivated and target-oriented personality. Fluency in English and Arabic, both written and spoken, additional European languages are considered a strong advantage. Strong networking and market development capabilities. Strong understanding of the Egyptian tourism and travel industry. Strong commercial awareness and customer-focused mindset. Proficiency in Microsoft Office applications and CRM systems. A valid Egyptian driving license is mandatory.

The Trainer is responsible for delivering classroom and up-training programs, coaching agents on communication and call-handling skills, and supporting performance improvement across client programs. The role involves facilitating engaging training sessions, providing timely feedback, monitoring trainee progress, maintaining training materials and reports, and collaborating with Operations and clients to ensure agents are fully prepared to meet program KPIs. • Deliver and facilitate adult classroom training in support of client programs to ensure superior <br>workforce preparation; specifically with front line representative level employees. <br>• Coach trainees and tenured agents on call handling and communication skills <br>• Facilitating new hire and up-training classes for all accounts <br>• Attending client calls and calibration sessions <br>• Consistently identify agents’ areas for improvement in PST, ABay, Operations <br>• Providing initiatives to improve agent performance on program KPI’s <br>• Providing subject matter expertise for FST and eventually in PST <br>• Update FST Training Materials <br>• Provide regular and timely feedback to the agents <br>• Providing accurate and timely reports for training classes, trackers and scorecards <br>• And other tasks assigned by the supervisor/manager • Bachelor’s Degree (any field) <br>• At least 6mos - 1yr Experienced Employees specializing in Training & Development or equivalent; <br>experience in conducting Foundation Skills, Language or Voice and Accent Training is desired <br>• Advanced knowledge in MS Office (2003) especially MS Excel and MS Power Point <br>• Proficient in using multimedia equipment like projector, speakers and printer. <br>• Knowledge in using Wavepad for editing/snipping calls for training purposes <br>• Proven presentation skills <br>• Advanced Power Point presentation skills <br>• Must have excellent written and spoken communication skills when it comes to the English <br>language <br>• Ability to exhibit efficiency in terms of the quality and speed of administrative tasks and deliverables <br>a trainer has to complete. This will also be based on the amount of time a trainer has spent in <br>classroom training and coaching sessions (SBS or Remote). <br>• Ability to exhibit professionalism / credibility in his/her facilitation skills <br>• Demonstrated ability to work with and lead a team <br>• Demonstrated ability to communicate effectively and professionally with internal and external <br>associates <br>• Ability to work a flexible schedule (graveyard/shifting schedule)

Company Description The Cascades Golf Resort, SPA & Thalasso is a luxury destination elevated on the highest point of the Somabay Peninsula, offering panoramic views of the sea, desert mountains, and golf course fairways. The resort features an 18-hole, par 72 Cascades Golf Course designed by Gary Player, attracting golf enthusiasts from around the world. It is also home to The Cascades Spa & Thalasso, one of the largest and best-equipped thalasso therapy spas globally, with 65 treatment rooms over 7,500 m². Team members at The Cascades work in a resort environment focused on premium guest experiences, high service standards, and a welcoming atmosphere.<br>Role Description The Host/Hostess Restaurant role is a full-time, on-site position based in Hurghada at The Cascades Golf Resort, SPA & Thalasso. The host/hostess welcomes guests upon arrival, manages reservations and walk-in seating, and guides guests to their tables while ensuring a smooth flow of service. Daily responsibilities include answering phone calls, providing accurate information about restaurant offerings and hours, and coordinating with the serving team to optimize table turnover and guest satisfaction. The role also involves maintaining a clean and organized reception area, addressing guest inquiries and concerns in a professional manner, and supporting special events or busy service periods as needed.<br>Qualifications<br> Strong customer service and interpersonal skills, with the ability to create a friendly and welcoming environment for guests. Experience handling reservations and guest seating, including basic use of reservation or table management systems. Clear and professional communication skills, both in-person and over the phone; proper phone etiquette is essential. Ability to work in a fast-paced restaurant or hospitality setting, maintaining composure and professionalism during peak hours. Good organizational skills, attention to detail, and the ability to manage multiple guest requests at once. Prior experience in hospitality, restaurants, or front-of-house roles is an advantage. Basic English language skills; additional languages are a plus for serving international guests. Flexible schedule availability, including evenings, weekends, and holidays, as required by resort operations.

Company Description The Cascades Golf Resort, SPA & Thalasso is a luxury destination elevated on the highest point of the Somabay Peninsula, offering panoramic views of the sea, desert mountains, and golf course fairways. The resort features an 18-hole, par 72 Cascades Golf Course designed by Gary Player, attracting golf enthusiasts from around the world. It is also home to The Cascades Spa & Thalasso, one of the largest and best-equipped thalasso therapy spas globally, with 65 treatment rooms over 7,500 m². Team members at The Cascades work in a resort environment focused on premium guest experiences, high service standards, and a welcoming atmosphere.<br>Role Description The Host/Hostess Restaurant role is a full-time, on-site position based in Hurghada at The Cascades Golf Resort, SPA & Thalasso. The host/hostess welcomes guests upon arrival, manages reservations and walk-in seating, and guides guests to their tables while ensuring a smooth flow of service. Daily responsibilities include answering phone calls, providing accurate information about restaurant offerings and hours, and coordinating with the serving team to optimize table turnover and guest satisfaction. The role also involves maintaining a clean and organized reception area, addressing guest inquiries and concerns in a professional manner, and supporting special events or busy service periods as needed.<br>Qualifications<br> Strong customer service and interpersonal skills, with the ability to create a friendly and welcoming environment for guests. Experience handling reservations and guest seating, including basic use of reservation or table management systems. Clear and professional communication skills, both in-person and over the phone; proper phone etiquette is essential. Ability to work in a fast-paced restaurant or hospitality setting, maintaining composure and professionalism during peak hours. Good organizational skills, attention to detail, and the ability to manage multiple guest requests at once. Prior experience in hospitality, restaurants, or front-of-house roles is an advantage. Basic English language skills; additional languages are a plus for serving international guests. Flexible schedule availability, including evenings, weekends, and holidays, as required by resort operations.

Company Description Talent Solutions supports organizations in optimizing their workforce and achieving their business goals through tailored HR and business services. The company offers customized solutions that fit different types and sizes of businesses, focusing on workforce effectiveness and sustainable growth. Its mission is to provide top-notch HR consultation that helps create positive, productive work environments. Core services include business consultation, workforce management solutions, hiring services, payroll, performance management, training, and medical insurance support, giving clients comprehensive tools to manage their teams.<br>Role Description The Veterinary Clinic Receptionist is a full-time, on-site role based in New Cairo. The receptionist serves as the first point of contact for clients, greeting visitors, answering phone calls, and responding to inquiries in a professional and compassionate manner. Daily responsibilities include managing appointment scheduling, maintaining accurate client and patient records, coordinating with veterinary staff, and handling check-in and check-out procedures. The role also involves processing payments, managing paperwork related to medical services, and ensuring the reception and waiting areas are clean, organized, and welcoming. The receptionist works closely with the clinic team to support smooth operations and positive client and patient experiences.<br>Qualifications<br> Candidates should possess strong Receptionist Duties skills, including welcoming clients, managing front desk operations, and handling administrative tasks. Candidates should possess Appointment Scheduling and Medical Office skills to manage calendars, coordinate visits, and maintain organized patient records. Candidates should possess Phone Etiquette skills to handle calls, inquiries, and follow-ups in a courteous and efficient manner. Candidates should possess Medical Terminology knowledge to understand veterinary procedures, documents, and client communications. Relevant qualifications such as prior experience in a veterinary or medical office, strong customer service skills, and proficiency with office software and clinic management systems. Ability to work on-site in New Cairo, manage multiple tasks, maintain attention to detail, and communicate clearly with clients and team members. High school diploma or equivalent required; further training or certification in administration, customer service, or healthcare support is an advantage.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Job Description</span><p><b>Are You Ready to Make It Happen at Mondelēz International?</b></p><br><p><b>Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.</b></p><br><p>You play an important role in the department, maintaining systems and performing tasks and activities that support our continuous improvement (CI) processes and culture. You help with data collection, ensure its accuracy, promote CI progress and keep track of the department KPI scorecards.</p><br><p><b>How you will contribute</b></p><br><p>You will:</p><br><ul><li>Provide training on CI tools and techniques. You will also help departments follow our established daily management system (DMS)</li><li>Help teams collect data or extract it from the system to support CI activities and the DMS</li><li>Facilitate root-cause analysis to address identified losses and departmental KPI scorecard gaps</li><li>Establish new work standards to sustain improvement</li><li>Train and qualify colleagues on CI tools and new work standards resulting from CI activities</li></ul><p><b>What you will bring</b></p><br><p>A desire to drive your future and accelerate your career and the following experience and knowledge:</p><br><ul><li>CI and high-performance work systems experience</li><li>Strong facilitation and communication skills to support team discussions on CI activities</li><li>Application of lean and/or TPM tools in a factory or operations environment</li><li>Ability to manipulate and validate data in manual and automated systems</li><li>Mastery of Excel and other data analytics tools</li><li>Organized and disciplined to support and educate on the DMS process</li><li>Logical and structured thinking to extract insights from data</li></ul><p><b><u>More about this role</u></b></p><br><p><b>What you need to know about this position:</b></p><br><p>The IL6S Engineer is responsible for optimizing manufacturing processes to maximize performance, eliminate losses, improve capability, and ensure process stability through Identification, Eradication, &amp; Prevention. You will act as a technical problem solver, data-driven analyst, and change agent to ensure sustainable process performance and capability building at front line.</p><br><p><b>What extra ingredients you will bring:</b></p><br><p><b>Loss Identification</b></p><br><ul><li>Identity and understanding sporadic losses within front line leaders.&nbsp;</li><li>Accountable for chronic losses identification through weekly, monthly and quarterly exercise</li></ul><p><br><b>Loss Eradication</b></p><br><ul><li>Drive and teach structured basic problem-solving for sporadic losses.</li><li>Accountable for structured advance problem-solving for chronical losses.</li><li>Lead, train and collaborate in Focused Improvement initiatives for productivity commitments</li><li>Support breakdown analysis with technical expertise PM</li></ul><p><b>Loss Prevention</b></p><br><ul><li>Standardize best operating conditions thru develop Standard Operating Procedures (SOPs).</li><li>Implement visual management and control plans.</li><li>Ensure sustainment through audits and governance.</li></ul><p><br>IL6S Pillar Integration and Capability Building</p><br><ul><li>Partner with Autonomous Maintenance (AM) to define process control points.</li><li>Support Planned Maintenance (PM) with technical input.</li><li>Train operators and supervisors on process fundamentals, Coach teams in structured problem-solving.</li><li>Develop technical documentation and training materials.</li></ul><p><b>Education / Certifications:</b></p><br><p>Bachelor's degree in mechanical/electrical engineering (Preferably Production/Industrial)</p><br><p><b>Job specific requirements:</b></p><br><ul><li>Bachelor’s degree in: Mechanical Engineering Electrical Engineering (Preferred: Production / Industrial Engineering)</li><li>0-1 years of experience in a manufacturing or production environment.</li><li>Good knowledge or hands-on exposure to: Lean / TPM / Continuous Improvement tools (e.g., 5S, RCA, Kaizen, CIL, CL, AM/PM)</li><li>Strong skills in: Microsoft Excel, PowerPoint, Power Bi</li><li>Interest in digitalization and process improvement</li><li>Strong problem-solving and analytical thinking</li><li>Good communication skills and ability to work effectively on the shop floor</li><li>Eager to learn, proactive, and self-driven</li></ul><p><b>Travel requirements:</b></p><br><p><b>None</b></p><br><p><b>Work schedule:</b></p><br><p><b>Full-Time</b></p><br>&amp;#xa;&amp;#xa;No Relocation support available<span><b>Business Unit Summary</b></span>Mondelēz International in the Middle East, North Africa and Pakistan serves the Middle East and Africa markets as well as Australia, New Zealand, the UK and Canada. Headquartered in Dubai, UAE, we have more than 2600 employees working across seven plants and six commercial offices; we make, bake, sell and deliver our products to customers. We are market leaders in key snacking categories with iconic global and local brands including Cadbury Dairy Milk chocolate, Milka, Oreo and belVita biscuits, Barni Cakes,Tang powdered beverage, Chiclets and Trident gum and Halls candy.&nbsp;<p>Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.</p><br><b><span>Job Type</span></b>RegularProcess excellenceBusiness Capability </div>

Key Responsibilities: Identify and develop new business opportunities within the travel and tourism sector. Build and maintain strong relationships with travel agencies, tour operators, corporate accounts, hotels, destination management companies, and other business partners. Promote the company's tourism products, travel services, and destination experiences to existing and prospective clients. Generate qualified leads and convert prospects into long-term commercial partnerships. Conduct market research, competitor analysis, and industry monitoring to identify growth opportunities and market trends. Arrange and attend client meetings, sales presentations, networking events, workshops, and travel trade exhibitions. Support contracting processes and participate in commercial negotiations with business partners and suppliers. Maintain regular communication with existing clients to strengthen relationships, increase business volumes, and maximize customer retention. Achieve assigned sales targets, revenue objectives, and business development KPIs. Collaborate closely with operations, reservations, product, and customer service teams to ensure seamless service delivery and client satisfaction. Prepare and submit sales reports, pipeline updates, market intelligence reports, and business forecasts. Represent the company professionally at all times and act as a brand ambassador within the market. Assist management in developing and implementing strategic business development plans to expand market share and commercial partnerships. Identify opportunities for cross-selling and upselling products and services across the company portfolio.<br>Required Skills:Bachelor's degree in Business Administration, Marketing, Tourism Management, Hospitality Management, or a related field. Minimum 2–5 years of experience in Business Development, Sales, Account Management, or Tourism Industry Partnerships. Previous experience as a Hotel Concierge or Front Office Executive is mandatory. Proven ability to establish and maintain B2B relationships and achieve sales targets. Excellent communication, negotiation, presentation, and networking skills. Ability to build and maintain professional business relationships. Self-motivated and target-oriented personality. Fluency in English and Arabic, both written and spoken, additional European languages are considered a strong advantage. Strong networking and market development capabilities. Strong understanding of the Egyptian tourism and travel industry. Strong commercial awareness and customer-focused mindset. Proficiency in Microsoft Office applications and CRM systems. A valid Egyptian driving license is mandatory.

Company Description The Cascades Golf Resort, SPA & Thalasso is a luxury destination elevated at the highest point of the Somabay Peninsula, offering panoramic views of the Red Sea, desert mountains, and lush golf fairways. The resort features an 18-hole, par 72 Cascades Golf Course designed by Gary Player, attracting golf enthusiasts from around the world. Guests also enjoy The Cascades Spa & Thalasso, one of the largest and best-equipped thalasso therapy spas globally, with 65 treatment rooms across 7,500 m². The property combines premium leisure, wellness, and hospitality services, creating a refined and dynamic environment for team members. Working at The Cascades means being part of a professional team dedicated to delivering exceptional guest experiences.<br>Role Description The Host/Hostess role is a full-time, on-site position based in Hurghada at The Cascades Golf Resort, SPA & Thalasso. The Host/Hostess welcomes guests upon arrival, manages seating arrangements, and coordinates with the restaurant and bar teams to ensure a smooth guest flow. Daily tasks include handling reservations, maintaining accurate guest lists, answering phone inquiries, and providing information about menus, services, and resort facilities. The role involves maintaining a clean and organized reception or hostess area, monitoring guest satisfaction, and promptly addressing or escalating guest concerns. The Host/Hostess collaborates closely with colleagues across departments to deliver a consistent, high-standard guest experience and support special events or peak service times.<br>Qualifications<br> Strong interpersonal skills and customer service abilities to interact professionally and courteously with guests and team members. Experience managing reservations and guest lists, including familiarity with basic reservation systems or booking software. Excellent verbal communication skills and confident phone etiquette for handling inquiries and confirming bookings. Professional appearance, hospitality mindset, and the ability to remain calm and organized in a fast-paced environment. Fluency in English; additional languages are an advantage in an international resort setting. Previous experience in front-of-house, hostess, or guest relations roles in hotels, resorts, or restaurants is preferred. Availability to work flexible hours, including evenings, weekends, and holidays as required by resort operations.

Company Description Granada Restaurant & Pub is a fine dining destination specializing in international cuisine, offering guests an upscale yet welcoming dining experience. The restaurant focuses on high-quality ingredients, refined presentation, and attentive service to create memorable visits for guests. Its menu features a diverse range of global dishes, appealing to a wide variety of tastes and preferences. Granada Restaurant & Pub is committed to maintaining high standards of hospitality, culinary excellence, and a vibrant atmosphere for both guests and team members. Role Description The Restaurant Manager is a full-time, on-site role based at Granada Restaurant & Pub in Hurghada. This role is responsible for overseeing daily restaurant operations, including managing staff schedules, supervising service quality, and ensuring smooth coordination between the front-of-house and kitchen teams. The Restaurant Manager monitors guest satisfaction, handles feedback, and resolves issues to maintain a high level of customer service. Typical tasks include managing inventory and supplies, supporting hiring and onboarding, implementing health and safety standards, and assisting with promotions or events. The role also involves monitoring performance metrics, controlling costs, and working closely with ownership to achieve business goals. Qualifications Strong focus on Customer Satisfaction and Customer Service, with the ability to build positive guest relationships and handle feedback effectively. Experience with Hiring and team supervision, including training, coaching, and scheduling staff in a restaurant or hospitality environment. Excellent Communication skills, both verbal and written, for interacting with guests, team members, and management. Knowledge of Food & Beverage operations, including menu familiarity, service standards, and basic understanding of inventory and cost control. Prior experience as a Restaurant Manager or in a supervisory role within fine dining or upscale hospitality. Strong organizational and problem-solving abilities, with attention to detail and a hands-on approach to operations. Ability to work flexible hours, including evenings, weekends, and holidays as required by restaurant operations. Relevant hospitality or business education is an advantage, along with familiarity with POS systems and basic computer skills.

<p>Company Description Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults. All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings. Join our motivated and vibrant Team and build your career with us.</p><p>Job Description</p><p>Guest Experience Leadership: Oversee all aspects of guest relations to ensure exceptional guest experiences that align with Ennismore s immersive and lifestyle-focused vision within the Altra All-Inclusive resort category.</p><p>Personalized Service: Develop and implement strategies to provide personalized services to guests, enhancing satisfaction and loyalty in the all-inclusive environment.</p><p>Team Management: Lead, train, and mentor the guest relations team, fostering a culture of excellence and adherence to Swiss tel s luxury standards.</p><p>Guest Feedback Management: Monitor and analyze guest feedback from various channels, implementing improvements to address concerns and enhance overall guest satisfaction.</p><p>VIP Services: Coordinate special services for VIPs and high-profile guests, ensuring their needs are anticipated and met with the highest level of professionalism.</p><p>Complaint Resolution: Handle guest complaints and issues promptly and effectively, ensuring satisfactory resolutions while maintaining the resort s reputation.</p><p>Cross-Department Collaboration: Work closely with other departments such as Front Office, Housekeeping, Recreation, and Food &amp; Beverage to ensure seamless guest experiences throughout their stay.</p><p>Brand Alignment: Incorporate Ennismore s lifestyle and immersive brand elements into guest relations practices, enhancing the uniqueness of the Altra All-Inclusive collection.</p><p>Cultural and Lifestyle Integration: Promote activities and experiences that reflect local culture and the resort s lifestyle positioning, enriching the guest experience.</p><p>Event Coordination: Assist in planning and executing guest events and activities that align with the resort s immersive and iconic identity.</p><p>Guest Information Management: Maintain accurate guest profiles and preferences to personalize services and anticipate needs during current and future stays.</p><p>Training and Development: Collaborate with the Learning &amp; Development team to provide training for guest relations staff on service excellence and brand standards.</p><p>Quality Assurance: Conduct regular audits of guest interactions and services to ensure compliance with Swiss tel s luxury standards and identify areas for improvement.</p><p>Sustainability Initiatives: Promote and integrate sustainable practices in guest relations activities, aligning with Ennismore s commitment to eco-conscious hospitality.</p><p>Crisis Management: Participate in developing and implementing emergency response plans, ensuring guest safety and effective communication during crises.</p><p>Technology Utilization: Leverage guest service technologies and platforms to enhance communication, personalization, and efficiency in service delivery.</p><p>Market Trends Awareness: Stay updated on industry trends in guest services and hospitality to continuously enhance the guest relations function.</p><p>Reporting: Prepare and present reports on guest satisfaction metrics, feedback trends, and guest relations initiatives to senior management.</p><p>Brand Ambassador: Act as an ambassador for Swiss tel and Ennismore, embodying the brand values in all guest interactions and promoting the resort s unique offerings.</p><p>Continuous Improvement: Identify opportunities to elevate the guest experience and implement innovative solutions in line with the resort s luxury and lifestyle positioning.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Proven experience in guest services or hospitality industry, preferably in a supervisory role</li><li>Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations</li><li>Excellent customer service skills with a focus on guest satisfaction</li><li>Demonstrated leadership abilities and experience in training and developing team members</li><li>Strong problem-solving skills and ability to handle guest complaints effectively</li><li>Proficiency in hotel management software and reservation systems</li><li>Excellent communication and interpersonal skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Sales-oriented mindset with the ability to upsell hotel services</li><li>Flexibility to work varying shifts, including weekends and holidays</li><li>Knowledge of health and safety regulations in the hospitality industry</li><li>Familiarity with the local area and attractions in Coimbatore is a plus</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms, and suites featuring contemporary designs, including a unique side for adults.</p><br><p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p><br><p>Join our motivated and vibrant Team and build your career with us.</p><br><br>Job Description<br><br><ul><li>Guest Experience Leadership: Oversee all aspects of guest relations to ensure exceptional guest experiences that align with Ennismore’s immersive and lifestyle-focused vision within the Altra All-Inclusive resort category.</li><li>Personalized Service: Develop and implement strategies to provide personalized services to guests, enhancing satisfaction and loyalty in the all-inclusive environment.</li><li>Team Management: Lead, train, and mentor the guest relations team, fostering a culture of excellence and adherence to Swissôtel’s luxury standards.</li><li>Guest Feedback Management: Monitor and analyze guest feedback from various channels, implementing improvements to address concerns and enhance overall guest satisfaction.</li><li>VIP Services: Coordinate special services for VIPs and high-profile guests, ensuring their needs are anticipated and met with the highest level of professionalism.</li><li>Complaint Resolution: Handle guest complaints and issues promptly and effectively, ensuring satisfactory resolutions while maintaining the resort’s reputation.</li><li>Cross-Department Collaboration: Work closely with other departments—such as Front Office, Housekeeping, Recreation, and Food &amp; Beverage—to ensure seamless guest experiences throughout their stay.</li><li>Brand Alignment: Incorporate Ennismore’s lifestyle and immersive brand elements into guest relations practices, enhancing the uniqueness of the Altra All-Inclusive collection.</li><li>Cultural and Lifestyle Integration: Promote activities and experiences that reflect local culture and the resort’s lifestyle positioning, enriching the guest experience.</li><li>Event Coordination: Assist in planning and executing guest events and activities that align with the resort’s immersive and iconic identity.</li><li>Guest Information Management: Maintain accurate guest profiles and preferences to personalize services and anticipate needs during current and future stays.</li><li>Training and Development: Collaborate with the Learning &amp; Development team to provide training for guest relations staff on service excellence and brand standards.</li><li>Quality Assurance: Conduct regular audits of guest interactions and services to ensure compliance with Swissôtel’s luxury standards and identify areas for improvement.</li><li>Sustainability Initiatives: Promote and integrate sustainable practices in guest relations activities, aligning with Ennismore’s commitment to eco-conscious hospitality.</li><li>Crisis Management: Participate in developing and implementing emergency response plans, ensuring guest safety and effective communication during crises.</li><li>Technology Utilization: Leverage guest service technologies and platforms to enhance communication, personalization, and efficiency in service delivery.</li><li>Market Trends Awareness: Stay updated on industry trends in guest services and hospitality to continuously enhance the guest relations function.</li><li>Reporting: Prepare and present reports on guest satisfaction metrics, feedback trends, and guest relations initiatives to senior management.</li><li>Brand Ambassador: Act as an ambassador for Swissôtel and Ennismore, embodying the brand values in all guest interactions and promoting the resort’s unique offerings.</li><li>Continuous Improvement: Identify opportunities to elevate the guest experience and implement innovative solutions in line with the resort’s luxury and lifestyle positioning.</li></ul><br>Qualifications<br><br><ul><li>Proven experience in guest services or hospitality industry, preferably in a supervisory role</li><li>Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations</li><li>Excellent customer service skills with a focus on guest satisfaction</li><li>Demonstrated leadership abilities and experience in training and developing team members</li><li>Strong problem-solving skills and ability to handle guest complaints effectively</li><li>Proficiency in hotel management software and reservation systems</li><li>Excellent communication and interpersonal skills</li><li>Ability to multitask and work efficiently in a fast-paced environment</li><li>Detail-oriented with strong organizational skills</li><li>Sales-oriented mindset with the ability to upsell hotel services</li><li>Flexibility to work varying shifts, including weekends and holidays</li><li>Knowledge of health and safety regulations in the hospitality industry</li><li>Familiarity with the local area and attractions in Coimbatore is a plus</li></ul> </div>

Company Description The Gate Hotel Pyramids offers guests a unique stay in the iconic setting near the Pyramids and the Sphinx in Cairo, Egypt. The hotel focuses on delivering memorable experiences that blend local heritage with modern hospitality standards. Team members contribute to creating a welcoming environment where guests can begin their journey exploring one of the world’s most famous historic areas. Joining The Gate Hotel Pyramids means being part of a growing hospitality brand with a strong sense of place and culture.<br>Role Description The Revenue & Distribution role is a full-time hybrid position based in Cairo, Egypt, with some flexibility for work-from-home arrangements. Day-to-day responsibilities include monitoring room rates, inventory, and distribution channels to maximize revenue and occupancy, and analyzing booking patterns and market trends to recommend pricing and promotion strategies. The role involves managing relationships with online travel agencies and other distribution partners, ensuring accurate content, rates, and availability across all platforms. The Revenue & Distribution professional will prepare regular performance reports, support budgeting and forecasting processes, and collaborate closely with sales, marketing, and front office teams to align revenue strategies with overall hotel objectives. The role also includes maintaining data accuracy in relevant systems and contributing to process improvements to enhance revenue performance.<br>Qualifications<br> Strong foundation in Revenue Cycle Management for hospitality and proficiency in using revenue or channel management systems. Demonstrated Analytical Skills with the ability to interpret data, identify trends, and generate actionable insights. Knowledge of Finance principles and experience supporting budgeting, forecasting, and performance reporting. Background in Accounting or exposure to hotel accounting processes for accurate revenue tracking and reconciliation. Effective Communication skills, including clear written and verbal communication and the ability to collaborate with cross-functional teams. Previous experience in hotel revenue management, distribution, or reservations is highly beneficial. Proficiency with Excel and other data analysis tools; familiarity with PMS and CRS platforms is an advantage. Bachelor’s degree in Business, Finance, Hospitality Management, or a related field, or equivalent practical experience. Ability to work independently, manage multiple priorities, and adapt to a dynamic hospitality environment.

Job Title: German-Speaking Sales Development Representative (SDR) Location: Remote Working Hours: 9:30 AM - 6:00 PM (Egypt Time)<br>About the Role:We are looking for a driven and results-oriented German-Speaking Sales Development Representative (SDR) to join our expanding sales team. If you have a proven track record of breaking the ice, generating high-quality leads, and navigating the German market with confidence, we want to hear from you!<br>In this role, you will be on the front lines of our tele-sales process, initiating contact with potential clients in the DACH region, qualifying leads, and setting up our account executives for success.<br>What You Will Do:<br>Conduct outbound cold calling and outreach to target prospects in the German market.<br>Identify client needs and qualify leads to build a robust sales pipeline.<br>Clearly articulate our value proposition to key decision-makers.<br>Maintain accurate and up-to-date records of all activities and prospect interactions in the CRM.<br>Collaborate closely with the broader sales team to refine outreach strategies and hit revenue targets.<br>What We Are Looking For:<br>Language Skills: Fluent/Native-level German (Minimum C1) and excellent English.<br>Experience: Proven previous experience as an SDR, Inside Sales Rep, or in a Cold Calling role specifically targeting the German market.<br>Communication: Exceptional verbal and written communication skills with a persuasive and professional phone presence.<br>Drive: Highly motivated, resilient, and target-driven with a hunger to succeed in sales.<br>What We Offer:<br>Competitive Salary + Commissions<br>Stable Schedule: Fixed working hours from 9:30 AM to 6:00 PM (EGY Time).<br>A dynamic, professional, and supportive work environment.<br>Opportunities for continuous growth and career advancement.<br>How to Apply:<br>If you are ready to take your sales career to the next level and have the exact experience we are looking for, we’d love to meet you. Please send your resume to niklas@stacksolutionsgroup.com or apply directly through this post!<br>#Hiring #SDR #Sales Development Representative #German Speaker #German Jobs #Sales Jobs #Cold Calling #DACHMarket #Jobs InEgypt

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><div> <p> <br><b> JOB SUMMARY</b></p> <p>Tahseen, an interdisciplinary hospitality leadership development program; aims at successfully driving increased levels of engagement and interest of Local Nationals into this ever-growing professional sector. Tahseen is a 12 18 month program in cooperation with Cornell University.</p> <p> </p> <p>CANDIDATE PROFILE </p> <p> </p> <p>Education and Experience </p> <p> </p> <p> High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p> </p> <p>CORE WORK ACTIVITIES </p> <p> </p> <p>Managing Discipline Work, Projects, and Policies </p> <p> Coordinates and implements accounting work and projects as assigned.</p> <p> Coordinates, implements, and follows up on audits for all areas of property operations.</p> <p> Complies with Federal and State laws applying to operations procedures.</p> <p> Generates and provides accurate and timely results in the form of reports, presentations, etc.</p> <p> Analyzes information and evaluates results to choose the best solution and solve problems.</p> <p> Compiles, codes, categorizes, calculates, tabulates, audits, or verifies information or data.</p> <p> Balances ledgers.</p> <p> </p> <p>Supporting Property Operations</p> <p> Works with operations teams to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.</p> <p> Evaluates if discipline teams are meeting service needs and provides feedback to teams.</p> <p> Participates in walk-throughs on property to ensure that all areas are well maintained and preventative maintenance processes are in place.</p> <p> Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.</p> <p> Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.</p> <p> Works with team to put sustainable work processes and systems in place that support the execution of the strategy.</p> <p> Reviews reports and financial statements to determine operations performance against budget.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p> </p> <p>Managing and Monitoring Activities that Affect the Customer and Guest Experience</p> <p> Provides excellent customer service by being readily available/approachable for all customers and guests.</p> <p> Takes proactive approaches when dealing with customers and guest concerns.</p> <p> Extends professionalism and courtesy to customers and guests at all times.</p> <p> Responds timely to customer service department request.</p> <p> Ensures all team members meet or exceed all hospitality requirements.</p> <p>Supporting Profitability</p> <p> Supports annual quality audits.</p> <p> Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.</p> <p> </p> <p>Supporting Safety Standards and Work Procedures</p> <p> Implements property emergency plan.</p> <p> Provides a safe working environment in compliance with Occupational Safety and Health Administration/MSDS.</p> <p> Implements and sustains property accident prevention programs.</p> <p> Follows property-specific recovery plans.</p> <p> </p> <p>Additional Responsibilities </p> <p> Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</p> <p> Demonstrates self confidence, energy and enthusiasm.</p> <p> Manages group or interpersonal conflict.</p> <p> Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.</p> <p> Manages time and possesses organizational skills.</p> <p> Presents ideas, expectations and information in a concise, organized manner.</p> <p> Uses problem solving methodology for decision making and follow up.</p> <p> Makes calls if necessary.</p> <p> </p> <p>Leadership Development</p> <p> Interpreting financial statements, managing people, and the essentials of hospitality marketing and planning.</p> <p> Includes a combination of specialized industry knowledge and leadership skills. It will allow you to learn from the best experts in the School of Hotel Administration. This certificate program consists of a mix of core courses and selective courses.</p> <p> </p> <p>Education for Employment (EFE)</p> <p> The EFE component uses a blend of locally and internationally developed Hospitality courses that have been especially created to prepare Local nationals for careers in the hospitality industry.</p> <p> This six-weeks part of Tahseen includes approximately 260hrs of hospitality training, with many components specific to workplace readiness and better understanding of the work environment and the nature of the jobs.</p> <p> </p> <p>General Training</p> <p> Occurs in the first six months of the program. Each participant will rotate through the six key disciplines on property, spending between 2 3 weeks in each discipline. The six disciplines are:</p> <p> Rooms Operations</p> <p> Food &amp; Beverage</p> <p> Sales &amp; Marketing (BMSC)</p> <p> Human Resources</p> <p> Safety &amp; Security (Loss Prevention)</p> <p><br></p></div></div></section>

Key Responsibilities: Identify and develop new business opportunities within the travel and tourism sector. Build and maintain strong relationships with travel agencies, tour operators, corporate accounts, hotels, destination management companies, and other business partners. Promote the company's tourism products, travel services, and destination experiences to existing and prospective clients. Generate qualified leads and convert prospects into long-term commercial partnerships. Conduct market research, competitor analysis, and industry monitoring to identify growth opportunities and market trends. Arrange and attend client meetings, sales presentations, networking events, workshops, and travel trade exhibitions. Support contracting processes and participate in commercial negotiations with business partners and suppliers. Maintain regular communication with existing clients to strengthen relationships, increase business volumes, and maximize customer retention. Achieve assigned sales targets, revenue objectives, and business development KPIs. Collaborate closely with operations, reservations, product, and customer service teams to ensure seamless service delivery and client satisfaction. Prepare and submit sales reports, pipeline updates, market intelligence reports, and business forecasts. Represent the company professionally at all times and act as a brand ambassador within the market. Assist management in developing and implementing strategic business development plans to expand market share and commercial partnerships. Identify opportunities for cross-selling and upselling products and services across the company portfolio.<br>Required Skills:Bachelor's degree in Business Administration, Marketing, Tourism Management, Hospitality Management, or a related field. Minimum 2–5 years of experience in Business Development, Sales, Account Management, or Tourism Industry Partnerships. Previous experience as a Hotel Concierge or Front Office Executive is mandatory. Proven ability to establish and maintain B2B relationships and achieve sales targets. Excellent communication, negotiation, presentation, and networking skills. Ability to build and maintain professional business relationships. Self-motivated and target-oriented personality. Fluency in English and Arabic, both written and spoken, additional European languages are considered a strong advantage. Strong networking and market development capabilities. Strong understanding of the Egyptian tourism and travel industry. Strong commercial awareness and customer-focused mindset. Proficiency in Microsoft Office applications and CRM systems. A valid Egyptian driving license is mandatory.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone.</strong></em></p><br><p>Our client is a fast-growing skincare company with a highly engaged community of over 150,000 followers across multiple digital platforms. Operating in the beauty and wellness industry, they offer premium skincare products inspired by Traditional Chinese Medicine alongside educational content, online courses, and clinical services that empower women to achieve healthier skin through science-backed solutions. As the company continues to scale, they are seeking an <strong>E-commerce Growth Lead</strong> to drive customer acquisition, optimize conversion rates, and accelerate online revenue growth.</p><br>Role Overview<p>The <strong>E-commerce Growth Lead</strong> will own the company's ecommerce growth strategy by leading paid media optimization, conversion rate optimization (CRO), and performance reporting while collaborating with agencies and internal stakeholders. The <strong>E-commerce Growth Lead</strong> will initially focus on Meta advertising, Shopify optimization, and funnel improvements before expanding into broader ecommerce leadership, including agency management and team growth. This role is ideal for someone who thrives in fast-paced startup environments, enjoys combining strategy with hands-on execution, and is passionate about driving measurable business growth.</p><br>Location<p><strong>Fully Remote (Work from Home) | 9:00 AM – 5:00 PM EST</strong></p><br>Key ResponsibilitiesPaid Media Management &amp; Strategy<ul><li><p>Own and optimize Meta advertising campaigns to improve performance and scale ad spend.</p><br></li><li><p>Monitor campaign performance and optimize budgets, targeting, creatives, and bidding strategies.</p><br></li><li><p>Build dashboards that provide visibility into marketing performance and business KPIs.</p><br></li><li><p>Develop high-performing creatives using existing marketing assets.</p><br></li><li><p>Execute structured A/B tests to improve campaign efficiency and return on ad spend.</p><br></li></ul>Conversion Rate Optimization (CRO)<ul><li><p>Build and optimize Shopify landing pages.</p><br></li><li><p>Conduct A/B testing across landing pages, messaging, and user experiences.</p><br></li><li><p>Identify and eliminate funnel drop-off points from acquisition through checkout.</p><br></li><li><p>Improve Average Order Value (AOV), Conversion Rate (CVR), and email capture performance.</p><br></li><li><p>Optimize overall ecommerce user experience to maximize revenue.</p><br></li></ul>Agency &amp; Vendor Management<ul><li><p>Evaluate current paid media agency performance.</p><br></li><li><p>Recommend improvements or replacement of agency partners when appropriate.</p><br></li><li><p>Source and manage external freelancers or vendors.</p><br></li><li><p>Ensure agencies remain aligned with campaign objectives and KPIs.</p><br></li><li><p>Develop scalable processes for vendor management and performance evaluation.</p><br></li></ul>Reporting &amp; Analytics<ul><li><p>Develop reporting dashboards that track key ecommerce metrics.</p><br></li><li><p>Monitor campaign performance and identify optimization opportunities.</p><br></li><li><p>Analyze performance trends and provide strategic recommendations.</p><br></li><li><p>Report on KPIs including ROAS, CVR, AOV, and revenue growth.</p><br></li><li><p>Support data-driven decision-making across marketing initiatives.</p><br></li></ul>Email Marketing Support<ul><li><p>Maintain existing Klaviyo automation flows.</p><br></li><li><p>Perform quality assurance on welcome series, abandoned cart, and post-purchase flows.</p><br></li><li><p>Update audience segments when needed.</p><br></li><li><p>Support minor copy and creative updates using approved templates.</p><br></li></ul>QualificationsExperience<ul><li><p><strong>3+ years</strong> of hands-on ecommerce experience.</p><br></li><li><p>Experience directly managing paid media campaigns.</p><br></li><li><p>Experience optimizing ecommerce conversion rates (CRO).</p><br></li><li><p>Experience managing Meta advertising campaigns.</p><br></li><li><p>Experience working with CPG brands.</p><br></li><li><p>Experience optimizing Shopify storefronts and landing pages.</p><br></li><li><p>Experience conducting A/B testing.</p><br></li><li><p>Experience managing marketing agencies or external vendors.</p><br></li><li><p>Experience building marketing dashboards and reporting systems.</p><br></li><li><p>Experience working in startup or high-growth environments.</p><br></li><li><p>Experience supporting beauty, skincare, wellness, or female-focused brands is preferred.</p><br></li></ul>Skills<ul><li><p>Strong understanding of ecommerce growth strategies.</p><br></li><li><p>Strong understanding of paid media optimization.</p><br></li><li><p>Strong understanding of conversion rate optimization (CRO).</p><br></li><li><p>Strong analytical and reporting skills.</p><br></li><li><p>Ability to identify funnel leakage and optimize customer journeys.</p><br></li><li><p>Excellent communication and stakeholder management skills.</p><br></li><li><p>Strong project management and organizational skills.</p><br></li><li><p>Experience with <strong>Meta Ads</strong>.</p><br></li><li><p>Experience with <strong>Shopify</strong>.</p><br></li><li><p>Experience with <strong>Klaviyo</strong>.</p><br></li><li><p>Experience with reporting dashboards.</p><br></li><li><p>Experience with A/B testing.</p><br></li></ul>What Success Looks Like<ul><li><p>Meta advertising consistently achieves or exceeds target ROAS while supporting increased ad spend.</p><br></li><li><p>Conversion rates, Average Order Value, and overall site performance improve month over month.</p><br></li><li><p>Agency partnerships are effectively optimized or replaced when necessary.</p><br></li><li><p>Reporting dashboards provide clear visibility into marketing performance.</p><br></li><li><p>Ecommerce systems and processes support continued company growth.</p><br></li><li><p>Klaviyo automation flows remain optimized and up to date.</p><br></li></ul>Opportunity<p>This is an exciting opportunity to join a rapidly growing skincare brand and play a critical role in scaling its ecommerce business. As the <strong>E-commerce Growth Lead</strong>, you'll have direct ownership over paid media, CRO, reporting, and growth initiatives while helping build the foundation for the company's long-term ecommerce success.</p><br><strong><u>Application Process:</u></strong>To be considered for this role these steps need to be followed:<ul><li><p>Fill in the application form</p><br></li><li><p>Record a video showcasing your skill sets</p><br></li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>To oversee and guide scrum teams.<br> The scrum master's responsibilities include ensuring that development teams follow scrum framework values and agile practices, mentoring and motivating the teams to improve processes, facilitating meetings and decision-making processes, and eliminating team impediments.<br> You should have a firm grasp of agile practices and the ability to effectively manage and mentor development teams.<br> An outstanding scrum master should have excellent interpersonal, project management, and problem-solving skills.<br> Roles and Responsibilities Manage each project’s scope and timeline.<br> Coordinate sprints, retrospective meetings and daily stand-ups.<br> Coach team members in Agile frameworks.<br> Facilitate internal communication and effective collaboration.<br> Support in gathering needed data for reporting objectives.<br> Work with product owners to handle backlogs and new requests.<br> Send sprint scope and committed tickets and features Manage cross squads dependencies.<br> Resolve conflicts and remove obstacles that occur.<br> Help teams implement changes effectively.<br> Ensure deliverables are up to quality standards at the end of each sprint Guide development teams to higher scrum maturity.<br> Determining and managing tasks, issues, risks, and action items.<br> Prepare and present status reports to stakeholders.<br> Health insurance for employee and family The company will contribute up to EUR 25 per month towards staff perks Benefit from our performance-based bonus scheme , in line with company policy.<br> EUR equivalent salaries paid in EGP.<br> 5+ years as a Scrum master in complex Enterprise projects &amp; programs Excellent knowledge of Scrum techniques and artifacts (such as the definition of done, user stories, automated testing, backlog refinement) Experience driving projects in Microservices, Java, SQL/NoSQL, Mobile, DevOps Lean thinking mindset, comfortable with Agile planning and estimation rituals Jira/Confluence/Slack Critical thinking skills Ability to work with agility in a fast-paced environment Insanely focused on demonstrating excellence in service delivery and problem-solving Ability to break down complex information into understandable and actionable items Leadership and management experience Excellent people and project management skills Strong communication and presentation skills Team player Flexible and able to thrive in a fast paced, innovative young company Able to work under stress</span> </div>

<p>Join Us in the Fight Against Cancer At Varian, a Siemens Healthineers company, you ll be part of a global team dedicated to advancing cancer care. We foster a culture that nurtures creativity, innovation, and professional growth. Your work here will directly contribute to improving and saving lives. Your Role As a Hardware Installer , you will play a critical role in bringing cutting-edge radiotherapy equipment to hospitals across the region. You ll work hands-on at customer sites, ensuring smooth installations and system acceptance while collaborating closely with end users. This is a dynamic, travel-intensive position where your technical expertise and problem-solving skills will make a real difference. Key Responsibilities Install and upgrade Varian products following technical guidelines. Provide basic user training and guidance on system operations and maintenance. Advise customers on safety protocols and emergency procedures . Maintain accurate records of installations, upgrades, and technical interventions. Ensure compliance with company documentation standards and maintain up-to-date technical knowledge. Work independently and in teams to resolve technical issues efficiently. Why Join Varian ? Work for a global leader in cancer treatment technology. Gain hands-on experience with state-of-the-art medical equipment . Be part of a mission-driven organization that makes a real impact. Travel internationally and grow within a diverse, collaborative team . Take the Next Step in Your Career Your most meaningful work is just one click away. Join us and help us in our mission to create a world without a fear of cancer. We look forward to receiving your application and CV!</p><p><strong>Desired Candidate Profile</strong></p><p>Education: Technical diploma or university degree in electronics, electrical, biomedical engineering , or a related field. Technical expertise in mechanics, PC-based systems, and electronic/ systems. Experience with product specifications, safety, and security . Fluent English skills (written &amp; spoken); additional languages are a plus. Strong organizational, problem-solving, and teamwork skills . Ability to work in a fast-paced, deadline-driven environment while managing multiple tasks efficiently.</p>

<p>Provide helpdesk support and resolve problems to the end user's satisfaction. Monitor service desk for tickets assigned to the queue and process first-in first-out based on priority. Modify configurations, utilities, software default settings, etc. for the local workstation. Utilize and maintain the helpdesk tracking software. Document internal procedures. Install and configure new workstations/laptops, peripheral equipment and software. Maintain inventory of all equipment. Report issues to direct manager for escalation. Manage PC setup and deployment for new employees using standard hardware, images and software. Assign users and computers to proper groups in active directory. Perform timely workstation hardware and software upgrades as required. Maintain information systems knowledge base, Support users on standard office system applications. Handle supplier's communications for functional and/or technical support with regards to purchased software and hardware. Handel infrastructure, network cabling repairs, data center maintains requests Manage system users (access rights, permissions). Support a group of services (McAfee Antivirus, SCCM, WDS, etc). Handle the responsibility for all IT assets check inventory and Scan the assets. Manage all printers. Handle the responsibility for hardware issues on site (Laptops, Desktops, and Printers).</p><p><strong>Desired Candidate Profile</strong></p><p>Excellent communication Skills (Verbal and Written) Good knowledge on Windows OS troubleshooting, MS Office application. Basic Hardware troubleshooting skills Willing to work on in night shifts Willing to assist our internal customers over the phone Understanding of Active Directory Services, it will be an added advantage if the candidate possesses MCP certification ITIL Foundation Certification is a Value added. To provide time critical support to our internal employees ensuring maximum efficiency to achieve customer satisfaction. Document all Service Desk interactions in the form of incident (Phone/Web/Walk-in). Ensures all Tickets Processed, handled accordingly, and documented. Active Directory User Management as a Day-to-Day Activity. Graduate in any stream can be considered for the position. Must have handled/supported team in their daily activity. Experience in floor support</p>

<p>Envision Employment Solutions is currently looking for an IT &amp; Workplace Operations Manager for one of our partners, a leading Digital Bank!</p><p>Job Summary The IT &amp; Workplace Operations Manager owns the delivery of employee-facing IT support and the digital workplace experience across the Bank, ensuring reliable, secure, and efficient IT services for all staff. This role manages the IT Service Desk, endpoint fleet, workforce identity and access management, and collaboration tools, while also supporting release and operational activities through issue resolution and environment access management.</p><p><b>Responsibilities</b></p><ul><li>Manage the IT Technical Support function (IT Service Desk), including L1 triage, incident resolution, and request handling for all employees.</li><li>Own and support the digital workplace environment, including the endpoint fleet (laptops, desktops, mobile devices) and workforce identity and access management (IAM).</li><li>Manage collaboration tools and platforms (e.g., email, Microsoft 365/Teams, video conferencing) to ensure high availability and adoption across the organization.</li><li>Support software releases and operational activities through issue resolution and management of environment access.</li><li>Define and monitor Service Level Agreements (SLAs) for the Service Desk and workplace operations, ensuring consistent service quality.</li><li>Manage onboarding/offboarding processes for employee IT provisioning, including hardware, access, and application setup.</li><li>Ensure compliance with IT security policies across endpoints, identity management, and collaboration platforms.</li><li>Manage relationships with IT support vendors and workplace technology providers.</li><li>Lead and develop the IT support team, ensuring adequate coverage and continuous improvement of support processes.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 7 years of experience in IT service desk, end-user support, or workplace operations management, ideally within banking or financial services. Strong understanding of ITIL service management practices (incident, request, and problem management). Experience with identity and access management (IAM) tools and endpoint management platforms (e.g., Intune, SCCM, or similar). Familiarity with collaboration and productivity platforms (Microsoft 365, Teams, or similar). Experience managing service desk teams and SLAs. Strong customer service orientation and communication skills. Understanding of IT security best practices relevant to endpoint and identity management.</p>