UI developer Jobs

<p><h4>Company description</h4> <p>Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.</p> <p>All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.</p> <p>Join our motivated and vibrant team and build your career with us.</p> <h4>Job description</h4> <p>We are seeking a dynamic and customer-oriented assistant guest relation manager to join our team. In this role, you will be responsible for maintaining high-quality guest services and assisting the guest relation manager in overseeing the daily operations of our hotel's front-of-house services.</p> <ul> <li>Ensure exceptional guest experiences by maintaining high standards of service in areas such as arrivals, departures, rooming, and special requests</li> <li>Assist in optimizing hotel occupancy and room rates to maximize revenue</li> <li>Handle guest complaints professionally and effectively, ensuring prompt resolution</li> <li>Support the guest relation manager in operating a highly proficient and productive guest services department</li> <li>Conduct and assist in training programs for the guest service team</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Implement and maintain standard operating procedures for the guest service department</li> <li>Monitor and improve systems and procedures to enhance operational efficiency</li> <li>Assist in managing reservations and coordinating with housekeeping for room readiness</li> <li>Contribute to sales efforts by promoting hotel services and special offers</li> <li>Ensure compliance with health and safety regulations</li> <li>Participate in departmental meetings and continuous improvement initiatives</li> </ul> <h4>Qualifications</h4> <ul> <li>Proven experience in guest services or hospitality industry, preferably in a supervisory role</li> <li>Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations</li> <li>Excellent customer service skills with a focus on guest satisfaction</li> <li>Demonstrated leadership abilities and experience in training and developing team members</li> <li>Strong problem-solving skills and ability to handle guest complaints effectively</li> <li>Proficiency in hotel management software and reservation systems</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Detail-oriented with strong organizational skills</li> <li>Sales-oriented mindset with the ability to upsell hotel services</li> <li>Flexibility to work varying shifts, including weekends and holidays</li> <li>Knowledge of health and safety regulations in the hospitality industry</li> <li>Familiarity with the local area and attractions in Coimbatore is a plus</li> </ul></p><p></p>

<p>The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. 2. The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures. 3. The ability to quote and be familiar with room and rate availability for current and future dates. 4. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested. 5. The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests. 6. The ability to handle guest problems or complaints.</p><p><strong>Desired Candidate Profile</strong></p><p>Written, spoken and reading proficiency in the English language. 2. Hotel experience preferred. 3. Knowledge of Front Desk tasks. 4. Opera knowledge is an advantage. 5. The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees. 6. The ability to understand and comply with upscale luxuries Hotel operation standards.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p>We are currently looking for&nbsp; dynamic, and self motivated Front Office professionals who want to move their careers forward.<br><br>As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience, whereby your role will include key responsibilities such as:<br><br>• Receive each guest call in a professional and friendly manner<br>• Maintain effective communication with all related department to ensure smooth service delivery<br>• Handle every query in a polite and courteous manner and exceed guest expectations<br>• Ensure guests are greeted by name upon calling as per the Rotana Standard<br>• Maintain an up to date knowledge of the hotel and local services<br>• Maintain an awareness of guest profile through the Opera guest profile system<br>• Complete management’s long distance call vouchers and record them on the traffic sheet<br>• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard<br>• Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls<br>• Take messages for guests and management as per the required standard</p> </div>

<p>• Manage daily office operations and provide administrative support to executives and teams</p><p>• Answer and direct incoming phone calls professionally; take accurate messages and ensure timely follow-up</p><p>• Maintain an organized filing system &#40;physical and digital&#41; for easy retrieval of records</p><p>• Schedule meetings, organize calendars, and coordinate travel arrangements</p><p>• Support the Sales Department by drafting offer cover letters and necessary documentation</p><p>• Draft formal letters, memos, and other business correspondence as requested</p><p>• Maintain and regularly update contact databases</p><p>• Manage and respond to emails and various forms of correspondence with professionalism and discretion</p><p>• Welcome and assist visitors, ensuring a positive, professional front-office experience</p><p>• Track and maintain accurate records of employee leave, including vacation and sick days</p><p>• Order office supplies</p><p>• Coordinate routine service calls for maintenance of office equipment</p><p>• Handel NTRA requirements.</p><p><strong>Requirements</strong></p><ul><li><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Recent graduate or 1–2 years' experience</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Proficiency in MS Office (Word, Excel &amp; Outlook)</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Very good English</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Strong organizational skills with the ability to multi-task</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Attention to detail</p><p>•&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Excellent written and verbal communication skills</p></li></ul><p></p>

<p>The Assistant F&amp;B Manager supports the Food &amp; Beverage Manager in overseeing daily operations of all F&amp;B outlets, ensuring excellent guest service, efficient operations, and strong financial control. This role helps lead teams, maintain service standards, and maximize revenue.</p><p>Responsibilities</p><ul><li>Assist in managing restaurants, bars, banquets, and room service</li><li>Ensure service quality, cleanliness, and guest satisfaction</li><li>Handle guest complaints and special requests</li><li>Conduct training, briefings, and performance follow-ups</li><li>Ensure proper staffing and duty rosters</li><li>Monitor food, beverage, and labor costs</li><li>Support inventory control and stock management</li><li>Ensure food safety, hygiene, and alcohol service regulations are followed</li><li>Support audits, inspections, and quality standards</li><li>Prepare daily reports and assist the F&amp;B Manager</li><li>Coordinate with Kitchen, Front Office, and Finance</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s Degree in Hospitality Management</li><li>2 3 years Diploma or degree in Hospitality Management or related field</li><li>Minimum 5 7 years in F&amp;B operations</li><li>At least 2 3 years in a supervisory or assistant management role</li><li>Strong leadership and communication</li><li>Customer-focused and service-driven</li><li>Cost awareness and organizational skills</li><li>Ability to work under pressure</li></ul>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p><b>Job Title: L</b>ocal Case Intake Advisor, GBS Patient Safety (GBS-PS) Supporting Egypt / One-Year Fixed Term Contract</p><p>Introduction to role: Are you ready to use your pharmacovigilance expertise to turn safety data into timely, compliant action that protects patients? Do you see yourself coordinating across medical, regulatory, and commercial teams to resolve safety issues with speed and precision? In this one-year fixed term role, you will be the local point of contact guiding how individual case safety reports are captured, processed, and submitted to health authorities. You will connect frontline insights with global standards so our medicines remain safe and available, partnering closely with local teams and regional experts to uphold rigorous compliance. You will work under the guidance of experienced leaders while independently delivering day-to-day outcomes. Your judgment, follow-through, and collaboration will directly influence regulatory confidence, brand performance, and most importantly patient safety.</p><p>Accountabilities:</p><ul><li>ICSR Intake and Processing: Manage end-to-end intake, assessment, and processing of safety data from clinical and post-marketed sources, including literature, to deliver accurate, timely submissions.</li><li>Regulatory Engagement: Provide prompt support for responses to health authority queries; ensure on-time submission of ICSRs, follow-up cases, SUSARs, PBRERs, DSURs, signals, safety notifications, and local risk management plans.</li><li>Quality Management System: Contribute to local implementation of the pharmacovigilance QMS, including procedural document management, training roll-out, quality incident reporting, audit and inspection readiness, and execution of corrective and preventative actions.</li><li>Cross-Functional Liaison: Act as the primary interface between local business teams and Patient Safety; provide safety expertise to Marketing, Sales, Regulatory Affairs, and Medical Affairs; support organised data collection programmes, digital and social media activities, and arrangements with external parties such as license partners and research collaborators.</li><li>Product Quality and Security: Identify product quality complaints and product security issues; collect necessary information for adverse event complaint reporting.</li><li>Data Integrity and Reconciliation: Lead reconciliations to maintain accuracy of transferred and received PV data; periodically screen regulatory databases for adverse events; perform literature searches as required.</li><li>Follow-up and Communication: Conduct manual follow-up with healthcare professionals using approved resources; file and archive patient safety documents; complete TFUQ when required.</li><li>Systems and Training: Operate and maintain proficiency in global Patient Safety systems (e.g., Argus, VQV, ERV, ECMS); complete all required training and obtain necessary system access.</li><li>Audit and Inspection Support: Support local Patient Safety activities during internal audits and regulatory inspections; maintain audit-ready documentation and processes.</li><li>Leadership Contribution: Serve as backup for the Egypt Patient Safety Associate Director when required; contribute to significant local or multi-country decisions and projects that shape how we deliver patient safety at scale.</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Degree qualified Pharmacy, Medical, or Science</li><li>Pharmacovigilance knowledge excellence</li><li>Knowledge of health authority regulations</li><li>Cross functional collaborative approach</li><li>Effective and lateral thinking</li><li>Problem solving</li><li>Vendor management</li><li>Excellent attention to detail</li><li>Excellent written and verbal communication skills</li><li>Influencing, and Conflict Resolution skills</li><li>Fluency in English and Arabic</li><li>Medical knowledge in relevant therapeutic areas</li><li>Project management</li><li>Successful participation in above-market projects</li><li>Audit and inspection experience</li><li>Hands-on experience with global patient safety systems such as Argus, VQV, ERV, and ECMS</li></ul><p></p></section>

BUSINESS INTRODUCTIONMajid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 43,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.<br>JOB TITLESenior Cloud Architect | MAF Global Solutions | Global Solutions<br>ROLE SUMMARYThe Cloud Architect is responsible for defining and implementing the organization’s multi-cloud strategy, ensuring secure, scalable, and compliant cloud environments. The role develops cloud governance and reference architectures, aligns with Enterprise Architecture and Security, partners with application teams to deliver cloud solutions, and drives cost optimization and cloud adoption in line with business objectives. Knowledge of Cloud Adoption Frameworks (CAF) and landing zones is required.<br>ROLE PROFILEDefine the multi-cloud strategy and governance framework, establish cloud policies and standards, and develop reference architectures and enterprise landing zones. Ensure cloud environments meet security, compliance, networking and IAM. Lead the design and review of cloud-native and hybrid architectures, ensuring secure, scalable, and cost-effective solutions aligned with business needs. Establish Infrastructure as Code (IaC) standards, drive cloud cost optimization through Fin Ops. Act as a trusted advisor to stakeholders, driving cloud adoption, cross-functional collaboration, solution enablement, and best-practice implementation across teams. Act as a trusted advisor to senior leadership, influencing cloud adoption decisions. Work closely with Enterprise Architecture, Security, Dev Ops, and App Teams to ensure seamless cloud integration. Broker cloud solutions for application teams by evaluating managed services vs. custom deployments. Drive cloud adoption through workshops, best practice documentation, and enablement sessions Implement cloud observability, monitoring, and cost optimization strategies. Ensure high availability, disaster recovery, and compliance across cloud environments. Support cloud migrations and modernization initiatives through scalable cloud architecture. Design and architect enterprise AI and Generative AI solutions on Azure Open AI and AWS Bedrock, developing reference architectures that leverage LLMs, RAG, AI Agents, and MCP while ensuring security, governance, compliance, and responsible AI practices. Build scalable AI platforms and secure AI landing zones, integrating AI services with enterprise applications, APIs, knowledge bases, and business workflows using Kubernetes, serverless services, vector databases, and GPU-enabled infrastructure.<br>REQUIREMENTS8+ years of experience and 5+ years of hands-on Cloud Architecture experience. Strong cloud governance background: security compliance, high availability, and disaster recovery Cloud cost management and chargeback reporting experience Excellent stakeholder engagement skills, with the ability to collaborate effectively across teams and external partners.<br>WHAT WE OFFERAt Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us! Work in a friendly environment, where everyone shares positive vibes and excited about our future. Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Promoting and selling company’s products to new and existing customers by visiting them regularly and constantly.<br> Senior Product Specialist tasks also involve performing certain after-sales support functions such as conducting In-Service Training, following up on collection, coaching junior staff, and maintaining good relationships with customers.<br> It is essential for the Senior Product Specialist to provide effectively the detailed information on various products, programs or services offered by the company versus those offered by competitors.<br> Job Responsibilities: Coaching junior staff, providing them with information about market, customers, and products, and helping them with their deals.<br> Perform a consultative method of sales in prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements, in addition to applying successful negotiations and sales closure techniques.<br> Schedule appointments, meeting existing and new customers in order to promote Imdad’s product, and to determine other opportunities.<br> Perform professional demonstrations or presentations of company products or services while on the customer’s site through the effective use of the company’s sales aids and marketing data.<br> Provide adequate information about a new prospect and client, in terms of Ownership, working physicians, relevant client’s equipment, and status, and update customer’s database with proper contact details, email, and contact numbers.<br> Submit weekly reports for sales activities, competitors' activities/events and competitors' pricing changes in a timely manner.<br> Assist in following up on the accounts receivable for sales accounts under his responsibility.<br> Maintain excellent customer relationships with key decision makers, doctors, key customers' personnel and always work toward enhancing such relations and generating new client business accounts.<br> Perform professional in-service training for customers' end users on system applications Minimum Qualifications: Bachelor's degree in pharmacy , Biomedical Engineering, Bioscience, Nursing, Chemistry, (or any other scientific related field).<br> 3-5 years' in pharmaceutical or medical devices sales.<br> Experience in Dermatology line is a plus.<br> Cairo based candidates.<br> Driving License + car.<br> Proficient in Microsoft Word, Excel, Outlook and PowerPoint.<br> Bilingual (Arabic, and English) is a must.<br> Required Skills: Team player with ability to work at pace and juggle multiple tasks.<br> Outstanding negotiation and influencing skills.<br> Skilled communicator, able to build relationship and engagement with prospective clients and KOLs.<br> Effective time management and organization skills with ability to work at pace and juggle multiple tasks.<br> Self-starter with an incredible work ethic and excellent collaboration skills.<br></span> </div>

Company Description<br>XIOT is a pioneering IoT technology company focused on enabling innovators who are shaping the future of connected devices and smart environments. The company designs smart home products and services that simplify complex technologies while minimizing disruption to existing infrastructure. XIOT aims to accelerate the shift from a conventional present to an intelligent, interconnected future by expanding what is possible through intuitive solutions. Team members contribute to solutions that empower customers to build more efficient, scalable, and user-friendly IoT ecosystems. More information about XIOT's vision and offerings can be found at www. XIOT.io.<br>Role Description<br>We are looking for a Junior Accountant to join one of our subsidiary companies on-site in Sadat City. This full-time role is responsible for supporting day-to-day financial and business operations, including processing accounts payable and receivable, assisting with general ledger entries, reconciling bank and credit card statements, and maintaining accurate financial records. The Junior Accountant will help prepare basic financial reports, support month-end and year-end closing activities, and coordinate with internal teams to ensure timely documentation and approvals. The role also involves tracking expenses, verifying invoices, and adhering to internal controls and compliance requirements. Beyond core accounting tasks, this person will help manage daily business operations at the subsidiary site, working closely with senior staff to learn best practices and support continuous improvement across financial and operational processes.<br>Qualifications Prior experience using accounting systems (e.g., Quick Books, Xero, or similar), with a solid grasp of double-entry bookkeeping, general ledger maintenance, and basic financial reporting. Strong analytical and numerical skills, with attention to detail and accuracy in data entry and reconciliation. Ability and willingness to learn and manage daily business operations independently on-site. Effective written and verbal communication skills, with the ability to collaborate across teams. Strong organizational and time-management abilities to handle multiple tasks and meet deadlines. Understanding of basic tax and compliance concepts, or willingness to learn and follow relevant regulations and company policies. Bachelor's degree or equivalent qualification in Accounting, Finance, Business, or a related field (or relevant coursework/experience). Interest in technology and IoT solutions, with a willingness to grow within a dynamic and innovative company. Must be based in or able to commute daily to Sadat City (on-site role — not remote).<br>Apply here : https://xiot.io/jobs

<p>Are you ready to revolutionize financial operations and drive technological advancement? We are seeking a dynamic and skilled <strong>Accounting &amp; ERP Implementation Specialist</strong> to join our forward-thinking team in Giza, Egypt. This is an incredible opportunity to leverage your accounting expertise and passion for systems to shape the future of our financial infrastructure.</p><p><strong>Overview:</strong> As an Accounting &amp; ERP Implementation Specialist, you will be at the forefront of integrating cutting-edge ERP solutions with our core accounting functions. Your mission will be to streamline processes, enhance data accuracy, and empower our teams with robust financial tools. This on-site role is perfect for an experienced professional eager to make a tangible impact.</p><ul><li><p><strong>Key Responsibilities:</strong></p><ul><li><p><strong>Lead ERP Implementations:</strong> Drive the successful implementation and optimization of ERP systems, focusing on financial modules to meet organizational needs.</p></li><li><p><strong>Business Process Optimization:</strong> Analyze existing accounting workflows, identify inefficiencies, and design improved, automated processes within the ERP framework.</p></li><li><p><strong>Financial System Integration:</strong> Ensure seamless integration between ERP modules and other financial software, maintaining data integrity and consistency.</p></li><li><p><strong>Data Migration &amp; Analysis:</strong> Oversee the accurate migration of financial data, perform rigorous data analysis, and develop insightful financial reports.</p></li><li><p><strong>Stakeholder Collaboration:</strong> Work closely with accounting, IT, and operational teams to gather requirements, provide training, and ensure user adoption.</p></li><li><p><strong>Problem-Solving &amp; Support:</strong> Act as a subject matter expert, troubleshooting system issues and providing ongoing support to end-users.</p></li></ul></li><li><p><strong>Skills &amp; Technologies:</strong> You will regularly engage with advanced <strong>ERP Systems</strong>, apply sound <strong>Accounting Principles</strong>, and master intricate <strong>Financial Reporting</strong>. Proficiency in <strong>Microsoft Excel</strong> and <strong>SQL</strong> is essential, alongside familiarity with various <strong>Financial Software</strong>. Your ability to drive <strong>System Implementation</strong> and lead <strong>Business Process Optimization</strong> will be key.</p></li><li><p><strong>Growth Opportunities:</strong> This role offers a clear pathway for professional development in both accounting and technology. You will gain invaluable experience in complex system integrations, project leadership, and strategic financial planning, with opportunities to expand your influence across diverse business functions.</p></li><li><p><strong>Team &amp; Culture:</strong> Join a collaborative and supportive team environment where innovation is celebrated, and continuous learning is encouraged. We value proactive problem-solvers and strong communicators who are passionate about delivering excellence.</p></li><li><p><strong>Impact:</strong> Your contributions will directly enhance our financial accuracy, operational efficiency, and strategic decision-making capabilities. You will play a pivotal role in modernizing our financial landscape and setting the stage for sustained growth.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Experience &amp; Expertise:</strong></p><ul><li><p>A minimum of <strong>1-3 years of proven experience</strong> in accounting roles with a strong focus on ERP systems or financial system implementation.</p></li><li><p>Demonstrated success in <strong>System Implementation</strong> and <strong>Business Process Optimization</strong> within an accounting or finance context.</p></li><li><p>Proficiency in applying core <strong>Accounting Principles</strong> and generating precise <strong>Financial Reporting</strong>.</p></li><li><p>Experienced career level, ready to take ownership and drive impactful projects.</p></li></ul></li><li><p><strong>Technical Prowess:</strong></p><ul><li><p>Exceptional command of various <strong>ERP Systems</strong> and specialized <strong>Financial Software</strong>.</p></li><li><p>Advanced skills in <strong>Microsoft Excel</strong> for data manipulation and reporting.</p></li><li><p>Solid understanding and practical experience with <strong>SQL</strong> for data querying and analysis.</p></li><li><p>Strong capabilities in <strong>Data Analysis</strong> to extract actionable insights.</p></li></ul></li><li><p><strong>Critical Capabilities:</strong></p><ul><li><p>Proven ability in <strong>Project Management</strong>, ensuring timely and successful project delivery.</p></li><li><p>Outstanding <strong>Communication Skills</strong>, both written and verbal, for effective stakeholder engagement.</p></li><li><p>Superior <strong>Problem-Solving</strong> abilities to navigate complex challenges and implement effective solutions.</p></li><li><p>Experience with <strong>Change Management</strong> and <strong>Process Documentation</strong>.</p></li><li><p>Adept at <strong>Stakeholder Management</strong>, building consensus and fostering collaboration.</p></li></ul></li></ul><p></p>

<p><h4>Job summary</h4> <p>Contributes advanced knowledge and skill in management information services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee, and hotel staff.</p> <h4>Candidate profile</h4> <p><strong>Education and experience</strong></p> <ul> <li>2-year degree from an accredited university in information technology, computer science, or related major; 4 years experience in information technology, computer science, or related professional area. OR</li> <li>4-year bachelor's degree from an accredited university in information technology, computer science, or related major; certified trainer; 2 years experience in information technology, computer science, or related professional area.</li> </ul> <h4>Core work activities</h4> <p><strong>Managing MIS technology projects</strong></p> <ul> <li>Creates and maintains MIS technology plans.</li> <li>Coordinates and implements communications for all new MIS applications/system installations and problem resolution.</li> <li>Provides project support for new MIS roll-outs/implementations.</li> <li>Leads project work as needed.</li> <li>Provides end-user support to hotel staff and business center.</li> <li>Writes proposals, analyses, projects, or cost-models.</li> <li>Provides timely, accurate, and detailed status reports as requested.</li> </ul> <p><strong>Providing MIS technical systems support and consultation</strong></p> <ul> <li>Evaluates and makes recommendations regarding technology/asset life-cycles.</li> <li>Foresees, identifies, and ensures resolution of MIS system(s) performance problems.</li> <li>Certifies software applications for use at properties.</li> <li>Consults with properties on all aspects of information technology.</li> <li>Executes property disaster recovery and business continuity as it relates to technology.</li> <li>Responsible for property compliance with appropriate company policy and information security manual and takes action to address deficiencies.</li> <li>Determines solutions and implements per cluster SOPs.</li> <li>Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.</li> <li>Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.</li> <li>Ensures compliance to technology-related vendor contracts.</li> <li>Ensures properties are securing and maintaining technology assets in accordance with company policies and standards.</li> <li>Uses knowledge to solve support issues and train/develop junior employees.</li> <li>Manages information technology security compliance and ensures proper implementation of security measures.</li> <li>Manages reporting and compliance efforts for assigned area.</li> <li>Creates and maintains secure server environment.</li> <li>Performs server backups and routine/non-routine preventative maintenance.</li> <li>Ensures that adequate bandwidth exists and that circuits are secured.</li> <li>Communicates and ensures implementation of information technology standards and best practices.</li> <li>Provides exceptional customer service.</li> </ul> <p><strong>Forecasting and complying within budgets</strong></p> <ul> <li>Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.</li> <li>Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.</li> <li>Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.</li> <li>Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.</li> </ul> <p><strong>Managing and conducting human resource activities</strong></p> <ul> <li>Maintains direct responsibility for area system managers and their teams.</li> <li>Provides work direction to property-based systems technicians and managers.</li> <li>Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).</li> <li>Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.</li> </ul> <p>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</p> <p>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests.</p> <p>If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</p></p><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>JOB SUMMARY&nbsp;<br>Contributes advanced knowledge and skill in Management Information Services (MIS) technology and general hospitality business knowledge to support cluster and technology objectives. This position is responsible for assisting hotel management with MIS technology planning, decision-making, implementation, and maintenance. The position may direct the work of hotel or technicians and interfaces with vendors, owners, executive committee and hotel staff.<br>CANDIDATE PROFILE&nbsp;<br>Education and Experience<br>• 2-year degree from an accredited university in Information Technology, Computer Science, or related major; 4 years experience in Information Technology, Computer Science or related professional area.<br>OR<br>• 4-year bachelor's degree from an accredited university in Information Technology, Computer Science, or related major; certified trainer; 2 years experience in Information Technology, Computer Science, or related professional area.<br>CORE WORK ACTIVITIES<br>Managing MIS Technology Projects<br>• Creates and maintains MIS technology plans.<br>• Coordinates and implements communications for all new MIS applications/system installations and problem resolution.<br>• Provides project support for new MIS roll-outs/implementations.<br>• Leads project work as needed.<br>• Provides end-user support to hotel staff and business center.<br>• Writes proposals, analyses, projects, or cost-models.<br>• Provides timely, accurate, and detailed status reports as requested.<br>Providing MIS Technical Systems Support and Consultation<br>• Evaluates and makes recommendations regarding technology/asset life-cycles.<br>• Foresees, identifies and ensures resolution of MIS system(s)’ performance problems.<br>• Certifies software applications for use at properties.<br>• Consults with properties on all aspects of information technology.<br>• Executes property disaster recovery and business continuity as it relates to technology.<br>• Responsible for property compliance with appropriate company Policy and Information Security Manual and takes action to address deficiencies.<br>• Determines solutions and implements per cluster SOPs.<br>• Ensures periodic inventories of applications and hardware are conducted and the results are reported to property management.<br>• Reviews vendor proposals and selects appropriate vendor for local technologies/hardware.<br>• Ensures compliance to technology-related vendor contracts.<br>• Ensures properties are securing and maintaining technology assets accordance with company policies and standards.<br>• Uses knowledge to solve support issues and train/develop junior employees.<br>• Manages information technology security compliance and ensures proper implementation of security measures<br>• Manages reporting and compliance efforts for assigned area.<br>• Creates and maintains secure server environment.<br>• Performs server backups and routine/non-routine preventative maintenance.<br>• Ensures that adequate bandwidth exists and that circuits are secured.<br>• Communicates and ensures implementation of information technology standards and best practices<br>• Provides exceptional customer service.<br>Forecasting and Complying within Budgets&nbsp;<br>• Ensures that property management have realistically budgeted and prioritized department operating budgets based on anticipated information technology projects and property support/needs requirements.<br>• Possesses in-depth understanding of the financial dynamics of property operations and applies knowledge/judgment to assist management in achieving technology-related goals.<br>• Provides guidance to and assists properties in reviewing operating statements; researches and resolves discrepancies in technology charges.<br>• Advises and ensures that property management has adequately addressed technology needs in short- and long-term planning.<br>Managing and Conducting Human Resource Activities&nbsp;<br>• Maintains direct responsibility for area system managers and to their teams.<br>• Provides work direction to property-based systems technicians and managers.<br>• Responsible for hiring, training, development, compensation, performance management of direct reports and team. Additionally, provides input and guidance to property management for their systems managers/technicians (hiring, performance, development needs).<br>• Accountable for coverage models and scheduling of team to ensure adequate cluster technology support.<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>At Renaissance Hotels, we believe in helping our guests experience the DNA of the neighborhoods they are visiting. Our guests come to discover and uncover the unexpected, to dive into a new culture, or simply to make the most of a free evening. They see business travel as an adventure because they see all travel as an adventure. Where others may settle for the usual, our guests see a chance to bring home a great story. And so do we. We’re looking for fellow spontaneous explorers to join our team to bring the spirit of the neighborhood to our guests. If this sounds like you, we invite you to discover career opportunities with Renaissance Hotels. In joining Renaissance Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin&nbsp;your purpose,&nbsp;belong&nbsp;to an amazing global​&nbsp;team, and&nbsp;become&nbsp;the best version of you.</span> </div>

About us Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth. The company serves millions of users in the region and partners with leading global and regional brands such as SHEIN, Jarir, noon, IKEA and Amazon, as well as small and medium businesses. Tamara is Saudi Arabia’s first fintech unicorn and is backed by Sanabil Investments, a wholly owned company by the Public Investment Fund (PIF), SNB Capital, Checkout.com, amongst others. The company operates from its headquarters in Riyadh, with additional regional and global support offices. About the role We’re seeking a Quality Leader to design, scale, and manage a world-class quality framework across all support functions (Customer and Partner Support). You will own the end-to-end quality program, drive measurable improvements, and embed a strong culture of accountability, coaching, and continuous feedback. This is a critical leadership role aimed at transforming quality from a compliance checkbox to a strategic performance enabler. Your Responsibilities Strategy & Governance Enhance the existing quality framework to be aligned with Tamara’s customer obsession and COPC standards. Define clear quality KPIs, sampling methodologies, and audit scope by channel (chat, email, phone, social, partner support). Create a governance model linking quality to CSAT, FCR, DSAT root causes, and operations KPIs.2. Team Management Lead a team of quality specialists and auditors. Define team capacity models and performance scorecards. Embed regular calibration sessions with Ops, Training, and Product.3. Framework & Tools Lead the implementation or optimization of the quality management system. Create audit templates, rubrics, and "What Good Looks Like" playbooks per line of business. Collaborate with BI to build quality dashboards.4. Insights & Continuous Improvement Conduct deep-dive analysis on DSAT, repeat contacts, and poor quality audits to identify systemic gaps. Translate quality findings into training needs, content updates, process changes, and product feedback. Present weekly/monthly findings in WBRs and QBRs with action plans.5. Stakeholder Collaboration Partner with Training, Content, Product, Operations, and Operational Excellence teams to resolve root causes. Drive cross-functional alignment on remediation plans for systemic quality defects. Support new initiatives with tailored QA tracking Your Expertise Experience5+ years in customer experience quality management, preferably in fintech or tech support environments. Proven track record of designing and scaling QA programs, including calibration and performance insights. Experience leading teams across multiple geographies or third-party vendors. Exposure to COPC, ISO 9001, or other quality management standards is preferred Experience working with Zendesk, Genesys, Tableau, and Quality Management Systems. Skills Deep knowledge of QA tools, contact center metrics, and audit methodologies. Strong analytical and storytelling capabilities; able to turn raw QA data into business insights. Excellent communication, stakeholder influence, and change management skills. Advanced English in both written and verbal communication. Mindset Obsessed with operational excellence and customer outcomes. A problem-solver who challenges the status quo and leads with data. Builder mentality, you don’t wait for frameworks, you create them

About i Cloud Ready<br>i Cloud Ready is an innovative real estate platform designed to optimize business efficiency by streamlining operational processes and customer engagement. Through automation and a unified, user-friendly interface, i Cloud Ready enables real estate businesses to build an integrated infrastructure. This facilitates improved service delivery and supports scalable business growth, helping companies save time and resources at every stage of their operations.<br>Role Description We are looking for a motivated and results-driven Sales Development Representative (SDR) to join our growing team at ICloud Ready. The ideal candidate will be responsible for identifying potential clients, generating qualified leads, and building strong relationships with prospects within the real estate industry. The SDR will play a key role in driving business growth by conducting outbound outreach activities, including cold calling, emailing, and Linked In prospecting, while effectively presenting the company’s software solutions and scheduling meetings for the sales team. The successful candidate should be passionate about technology, sales, and customer engagement, with the ability to work in a fast-paced Saa S environment and contribute to achieving company sales targets.<br>Qualifications Familiarity with prospecting and contact validation tools such as Zoom Info, Apollo, Rocket Reach, Lusha, and Linked In Sales Navigator. Previous experience in Saa S, software sales, Prop Tech, or B2B sales environments. Experience conducting cold calls and personalized outreach campaigns. Knowledge of CRM systems and real estate technology solutions is a strong advantage. Proven track record of achieving sales targets and KPIs.1+ years of experience in digital sales, software sales, or business development is a plus.<br><br>Benefits:Competitive Salary Package Flexible Hybrid/In-Office Work Model Social & Medical Insurance Career Growth and Advancement Opportunities Ongoing Learning, Mentorship, and Development Programs Dynamic and Supportive Work Environment Collaborative and Motivated Team Culture Opportunity to work within a fast-growing Saa S company serving the real estate industry Paid Time Off and Official Holidays Performance-Based Incentives and Bonuses<br><br>Availability - Cairo, Egypt. Hybrid. Only English resumes will be considered.

About i Cloud Ready<br>i Cloud Ready is an innovative real estate platform designed to optimize business efficiency by streamlining operational processes and customer engagement. Through automation and a unified, user-friendly interface, i Cloud Ready enables real estate businesses to build an integrated infrastructure. This facilitates improved service delivery and supports scalable business growth, helping companies save time and resources at every stage of their operations.<br>Role Description We are looking for a motivated and results-driven Sales Development Representative (SDR) to join our growing team at ICloud Ready. The ideal candidate will be responsible for identifying potential clients, generating qualified leads, and building strong relationships with prospects within the real estate industry. The SDR will play a key role in driving business growth by conducting outbound outreach activities, including cold calling, emailing, and Linked In prospecting, while effectively presenting the company’s software solutions and scheduling meetings for the sales team. The successful candidate should be passionate about technology, sales, and customer engagement, with the ability to work in a fast-paced Saa S environment and contribute to achieving company sales targets.<br>Qualifications Familiarity with prospecting and contact validation tools such as Zoom Info, Apollo, Rocket Reach, Lusha, and Linked In Sales Navigator. Previous experience in Saa S, software sales, Prop Tech, or B2B sales environments. Experience conducting cold calls and personalized outreach campaigns. Knowledge of CRM systems and real estate technology solutions is a strong advantage. Proven track record of achieving sales targets and KPIs.1+ years of experience in digital sales, software sales, or business development is a plus.<br>Benefits:Competitive Salary Package Flexible Hybrid/In-Office Work Model Social & Medical Insurance Career Growth and Advancement Opportunities Ongoing Learning, Mentorship, and Development Programs Dynamic and Supportive Work Environment Collaborative and Motivated Team Culture Opportunity to work within a fast-growing Saa S company serving the real estate industry Paid Time Off and Official Holidays Performance-Based Incentives and Bonuses<br>Availability - Cairo, Egypt. Hybrid. Only English resumes will be considered.

<p>Makes pre-arrival, mid stay, and post-stay calls to guests to ensure needs are met. Compiles and distributes list of anticipated services and amenities to relevant departments. Contacts appropriate individual or department (e.g., Bell person, Front Desk, Housekeeping, Engineering, and Security) as necessary to resolve guest call, request, or problem. Ensures that any outstanding requests or problems from the previous day receive priority and are resolved. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Listens attentively to guests to get an effective guest-oriented perspective and handles complaints properly. Makes Guest Contacts during the day in an effort to identify the level of guest satisfaction and, if any, complaints, suggestions and problems, and find solutions to these. Writes down any comments, requests, suggestions and complaints received from guests during the day. Asks guests to fill out a questionnaire during the day. Assesses the results of the questionnaire. Translates them into English and e-mails them to all of the department managers. Identifies the special days of guests such as birthdays, wedding anniversaries etc., makes the necessary organisation together with the related departments and monitors the organisation. Works in coordination with all departments and ensures the flow of necessary information. Follows the VIP procedures and greets VIP guests and bid them farewell. Walks agency representatives and potential guests around the facility. Prepares written documents for activities to be announced to guests. Ensures that these documents are distributed to guest rooms with the help of the related departments. Observes the overall guest satisfaction during the activities and in the areas throughout the day and reports to the Guest Relations Manager about the atmosphere. Keeps any items that guests lose in the facility or forget in their room when checking-out. Delivers any lost and found to guests still at the hotel or send them by mail. Responds to guest inquiry forms and all written suggestions, complaints etc. Provides guidance to guests for any diseases or health problems that guests may encounter and, if necessary, call a doctor and an ambulance. Monitors and reports the incident to the Guest Relations Manager. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. Carries out all responsibilities related to the quality management systems implemented at the facilities. Carries out all other duties assigned by managers and hotel management not specified in the job description</p><p><strong>Desired Candidate Profile</strong></p><ul><li>At least High School Degree.</li><li>At least 4 years of experience in the industry.</li><li>Proficiency in English to communicate with guests and understand the professional terminology related to the devices and a good command of Arabic, German, French or Russian.</li><li>Prior attendance in seminars and trainings related to the job.</li><li>MS Office applications, Front Office programmes (Fidelio, Opera etc.).</li><li>Is familiar with guest profiles based on his/her experience.</li><li>Instructs colleagues that are less experienced on how to address guests.</li><li>Expected to use complex devices and equipment related to the job.</li><li>Expected to possess technical knowledge about the methods, techniques and processes related to the job expected to perform jobs that require experience in the field.</li></ul>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p>Join our dynamic hospitality team in Cairo, Egypt, as a Bellperson! We're looking for an enthusiastic and detail-oriented professional who takes pride in delivering exceptional guest experiences from the moment our visitors arrive. As a Bellperson, you'll be the welcoming face of our property, combining professionalism with genuine warmth to ensure every guest feels valued and supported throughout their stay. Your commitment to excellence and attention to our guests' needs will directly contribute to creating memorable experiences that keep guests coming back.</p><br><ul><li>Welcome all guests with a warm, professional demeanor and provide outstanding service at every interaction</li><li>Efficiently deliver guest luggage, and packages to rooms in a timely and organized manner</li><li>Personalize guest room orientations in a friendly, engaging, and professional way that showcases property amenities</li><li>Maintain a visible presence in the lobby and front entrance areas, offering proactive assistance to guests under the direction of Guest Services leadership</li><li>Keep the lobby, front entrance, and common areas clean and well-maintained, with special attention to glass surfaces, main doors, and seating areas</li><li>Accurately record and promptly deliver all guest and colleague deliveries to their correct destinations</li><li>Support doorman duties as directed by the Guest Services Manager</li><li>Demonstrate comprehensive knowledge of hotel standards, services, and facilities, and communicate this information clearly to guests</li><li>Coordinate seamless arrival and departure processes for guest tours in an efficient and timely manner</li><li>Adhere to all health, safety, and security protocols, including emergency procedures and incident reporting</li><li>Work collaboratively with colleagues across all departments to ensure cohesive guest service delivery</li></ul><br>Qualifications<br><br><ul><li>Service-focused personality with a genuine passion for delivering exceptional customer experiences</li><li>Proven customer service experience in a hospitality or similar fast-paced environment</li><li>Excellent verbal and written communication skills in English</li><li>Professional appearance and demeanor with strong interpersonal skills</li><li>Ability to remain calm, organized, and efficient while working under pressure in a dynamic environment</li><li>Strong teamwork and collaboration skills with the ability to work cohesively with colleagues from diverse backgrounds</li><li>Physical capability to stand for extended periods, lift and carry items up to 50 pounds, and navigate multiple floors</li><li>Exceptional attention to detail, particularly regarding guest belongings and security</li><li>Reliable, punctual, and flexible with scheduling, including availability for shift work</li><li>Problem-solving mindset with the ability to address guest needs proactively and creatively</li><li>Basic numeracy skills for accurately recording deliveries and transactions</li><li>Willingness to learn hotel operations, systems, and procedures through onboarding and training programs</li><li>Resilience and adaptability in responding to changing guest needs and property requirements</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>•&nbsp;&nbsp; &nbsp;A passionate and inspired team that creates unique experiences for all they meet.<br>•&nbsp;&nbsp; &nbsp;We recognize and celebrate our team and individual success&nbsp;<br>Hotel Overview: &nbsp;Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success.<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>What is in it for you:<br>•&nbsp;&nbsp; &nbsp;Employee benefit card offering discounted rates at Accor worldwide<br>•&nbsp;&nbsp; &nbsp;Learning programs.<br>•&nbsp;&nbsp; &nbsp;Opportunity to develop your talent and grow within your property and across the world!<br>•&nbsp;&nbsp; &nbsp;Ability to make a difference through our Corporate Social Responsibility activities.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span><br>POSITION SUMMARY<br>Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.<br>Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.<br>PREFERRED QUALIFICATION<br>Education: High school diploma or G.E.D. equivalent.<br>Related Work Experience: At least 1 year of related work experience.<br>Supervisory Experience: At least 1 year of supervisory experience.<br>License or Certification: None<br>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.<br>Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.<br>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</span> </div>

<div> <p> <strong>JOB SUMMARY</strong> </p> <p> </p> <p>Functions as the strategic business leader of the property's Rooms department. Responsible for planning, developing, implementing and evaluating the quality of property s rooms. Position works with direct reports to develop and implement departmental strategies and ensures implementation of the brand service strategy and brand initiatives. The position ensures Rooms operations meet the brand s standards, targets customer needs, ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand s target customer and employees and provides a return on investment to the owner and company.</p> <p> </p> <p> <strong>CANDIDATE PROFILE </strong> </p> <p> </p> <p> <strong>Education and Experience</strong> </p> <p> 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p>OR</p> <p> 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.</p> <p> </p> <p> <strong>CORE WORK ACTIVITIES</strong> </p> <p> </p> <p> <strong>Leading Rooms Team</strong> </p> <p> Champions the brand s service vision for product and service delivery.</p> <p> Communicates a clear and consistent message regarding departmental goals to produce desired results.</p> <p> Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.</p> <p> Monitors and promotes room rates, specials, and promotions at the residence.</p> <p> </p> <p> <strong>Managing Profitability</strong> </p> <p> Analyzes service issues and identifies trends.</p> <p> Works with Rooms team to develop an operational strategy that is aligned with the brand s business strategy and leads its execution.</p> <p> Reviews and audits expenses.</p> <p> </p> <p> <strong>Managing Revenue Goals</strong> </p> <p> Monitors Rooms operations sales performance against budget.</p> <p> Reviews reports and financial statements to determine Rooms operations performance against budget.</p> <p> Coaches and supports operations team to effectively manage occupancy and rate, wages and controllable expenses.</p> <p> Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results.</p> <p> </p> <p> <strong>Ensuring and Providing Exceptional Customer Service</strong> </p> <p> Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer.</p> <p> Delivers excellent customer service throughout the customer experience and encourages the same from other employees.</p> <p> Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.</p> <p> Coordinates and communicates event details both verbally and in writing to the customer and property operations.</p> <p> Creates an atmosphere in all Rooms areas that meets or exceeds guest expectations.</p> <p> Responds to and handles guest problems and complaints.</p> <p> Uses personal judgment and expertise to enhance the customer experience.</p> <p> Stays available to solve problems and/or suggest alternatives to previous arrangements.</p> <p> Interacts with guests to obtain feedback on product quality and service levels.</p> <p> Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product, service levels and overall satisfaction.</p> <p> Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.</p> <p> Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</p> <p> Ensures that employees understand expectations and parameters for Room duties.</p> <p> Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results.</p> <p> </p> <p> <strong>Managing and Conducting Human Resources Activities</strong> </p> <p> Interviews and hires employees.</p> <p> Ensures employees are treated fairly and equitably.</p> <p> Ensures that regular, ongoing communication is happening in Rooms (e.g., pre-shift briefings, staff meetings).</p> <p> Fosters employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with guests and employees.</p> <p> Incorporates guest satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.</p> <p> Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance.</p> <p> Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns.</p> <p> Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.</p> <p> Conducts annual performance appraisal with direct reports according to Standard Operating Procedures.</p> <p> Champions change, ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.</p> <p> Identifies talents of direct reports and their teams, and assists with their growth and development plans.</p></div>

Company Description ETISAL International Group is one of the leading Business Process Outsourcing (BPO) companies in the Middle and Far East, with a strong focus on delivering high value, innovative customer service solutions. The company customizes its outsourcing services to meet the unique needs of each client, helping them focus on their core business while better serving their customers. ETISAL International combines global coverage with deep cultural understanding and industry best practices to provide tailored support. The organization emphasizes quality, transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and strong operational standards. Role Description Support Agents | English Speakers at ETISAL International Group provide front-line customer support to clients and their customers through phone, email, and chat in English. In this full-time, on-site role based in Cairo, agents handle inquiries, resolve issues, and deliver accurate information in a professional and courteous manner. Daily responsibilities include logging and tracking interactions, escalating complex issues when necessary, and following established procedures and service level agreements. Support Agents are expected to maintain high levels of customer satisfaction, adhere to quality and performance metrics, and collaborate with team members and supervisors to improve processes. The role requires consistent attendance, flexibility for shift work, and adherence to company policies and standards. Qualifications Strong English language skills, including clear verbal communication and accurate written correspondence. Customer service and client support abilities, with a focus on empathy, problem-solving, and maintaining professionalism under pressure. Basic computer literacy and ability to work with CRM systems, call-center software, and common office applications. Time management and organizational skills, including attention to detail and ability to follow structured workflows and procedures. Ability to work on-site in Cairo, adapt to rotating shifts, and collaborate effectively within a diverse team environment. Previous experience in call centers, BPO, or customer support roles is an advantage. High school diploma or equivalent required; additional education in business, communication, or related fields is beneficial.