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<b>Job Description </b><div> <ul> <li>Guest Experience Leadership: Oversee all aspects of guest relations to ensure exceptional guest experiences that align with Ennismore s immersive and lifestyle-focused vision within the Altra All-Inclusive resort category.</li> <li>Personalized Service: Develop and implement strategies to provide personalized services to guests, enhancing satisfaction and loyalty in the all-inclusive environment.</li> <li>Team Management: Lead, train, and mentor the guest relations team, fostering a culture of excellence and adherence to Swiss tel s luxury standards.</li> <li>Guest Feedback Management: Monitor and analyze guest feedback from various channels, implementing improvements to address concerns and enhance overall guest satisfaction.</li> <li>VIP Services: Coordinate special services for VIPs and high-profile guests, ensuring their needs are anticipated and met with the highest level of professionalism.</li> <li>Complaint Resolution: Handle guest complaints and issues promptly and effectively, ensuring satisfactory resolutions while maintaining the resort s reputation.</li> <li>Cross-Department Collaboration: Work closely with other departments such as Front Office, Housekeeping, Recreation, and Food & Beverage to ensure seamless guest experiences throughout their stay.</li> <li>Brand Alignment: Incorporate Ennismore s lifestyle and immersive brand elements into guest relations practices, enhancing the uniqueness of the Altra All-Inclusive collection.</li> <li>Cultural and Lifestyle Integration: Promote activities and experiences that reflect local culture and the resort s lifestyle positioning, enriching the guest experience.</li> <li>Event Coordination: Assist in planning and executing guest events and activities that align with the resort s immersive and iconic identity.</li> <li>Guest Information Management: Maintain accurate guest profiles and preferences to personalize services and anticipate needs during current and future stays.</li> <li>Training and Development: Collaborate with the Learning & Development team to provide training for guest relations staff on service excellence and brand standards.</li> <li>Quality Assurance: Conduct regular audits of guest interactions and services to ensure compliance with Swiss tel s luxury standards and identify areas for improvement.</li> <li>Sustainability Initiatives: Promote and integrate sustainable practices in guest relations activities, aligning with Ennismore s commitment to eco-conscious hospitality.</li> <li>Crisis Management: Participate in developing and implementing emergency response plans, ensuring guest safety and effective communication during crises.</li> <li>Technology Utilization: Leverage guest service technologies and platforms to enhance communication, personalization, and efficiency in service delivery.</li> <li>Market Trends Awareness: Stay updated on industry trends in guest services and hospitality to continuously enhance the guest relations function.</li> <li>Reporting: Prepare and present reports on guest satisfaction metrics, feedback trends, and guest relations initiatives to senior management.</li> <li>Brand Ambassador: Act as an ambassador for Swiss tel and Ennismore, embodying the brand values in all guest interactions and promoting the resort s unique offerings.</li> <li>Continuous Improvement: Identify opportunities to elevate the guest experience and implement innovative solutions in line with the resort s luxury and lifestyle positioning.</li></ul></div><p><strong>Desired Candidate Profile</strong></p><b>Qualifications </b><div> <ul> <li>Proven experience in guest services or hospitality industry, preferably in a supervisory role</li> <li>Strong understanding of hotel operations, including front desk, reception, cashiering, and reservations</li> <li>Excellent customer service skills with a focus on guest satisfaction</li> <li>Demonstrated leadership abilities and experience in training and developing team members</li> <li>Strong problem-solving skills and ability to handle guest complaints effectively</li> <li>Proficiency in hotel management software and reservation systems</li> <li>Excellent communication and interpersonal skills</li> <li>Ability to multitask and work efficiently in a fast-paced environment</li> <li>Detail-oriented with strong organizational skills</li> <li>Sales-oriented mindset with the ability to upsell hotel services</li> <li>Flexibility to work varying shifts, including weekends and holidays</li> <li>Knowledge of health and safety regulations in the hospitality industry</li> <li>Familiarity with the local area and attractions in Coimbatore is a plus</li></ul></div>
Company Description Granada Restaurant & Pub is a fine dining destination specializing in international cuisine, offering guests a refined yet welcoming atmosphere. The restaurant combines high-quality ingredients with creative culinary techniques to deliver memorable dining experiences. Guests can enjoy a diverse menu that showcases flavors from around the world, complemented by attentive service and a curated selection of beverages. Granada Restaurant & Pub is committed to maintaining high standards of hospitality and culinary excellence for every guest. Role Description The Restaurant General Manager is a full-time, on-site role based in Hurghada, responsible for overseeing all daily restaurant operations. This includes managing staff schedules, supervising front-of-house and back-of-house teams, and ensuring exceptional customer service throughout each shift. The General Manager will monitor financial performance, manage inventory, coordinate with the kitchen team on menu execution, and maintain health, safety, and cleanliness standards. The role also involves handling guest feedback, supporting marketing and promotions, and fostering a positive work environment that aligns with the restaurant’s fine dining brand. Qualifications Strong financial management skills, including P&L Management and Budgeting. Proven focus on Customer Satisfaction and Customer Service in a hospitality or restaurant setting. Experience in Hiring, training, and supervising diverse restaurant teams. Previous leadership experience in fine dining or upscale restaurant operations. Solid understanding of food safety, hygiene regulations, and quality control standards. Excellent communication, problem-solving, and conflict-resolution skills. Ability to work flexible hours, including evenings, weekends, and holidays as needed. Relevant hospitality or business education is preferred but not required.
<section><p class="heading jdMain">Job Description</p><p class="heading">Roles & Responsibilities</p><div class="paragraph"><p>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics. The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations. Job Code : New 2026OPER-200</p><p><strong>Job Responsibilities :</strong></p><p><strong>Core Responsibilities Will Include</strong></p><ul><li>Help to solve logistics and supply chain challenges through data analysis, innovation and process optimization</li><li>Create and cultivate a safe working environment by identifying safety opportunities across your work area</li><li>Manage and train our Associates to help deliver the best service for our customers</li><li>Ensure that customer orders are fulfilled in line with quality and safety guidelines</li><li>Continuously provide critical shift related information to front line management and operators</li></ul></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Experience managing teams</li><li>Experience with planning, performance metrics, and process improvement</li><li>Experience in logistics</li><li>Experience with data analysis</li></ul><p></p></section>
About bosta:<br>Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.<br><br>We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.<br><br>About The Role : <br>We are looking for a Logistics Operations Senior Coordinator with good knowledge of returned shipments and reverse logistics.<br><br>The role involves supervising daily warehouse and logistics activities, with a focus on handling returns, basic quality checks, routing, and meeting customer SLAs, while supporting smooth and efficient operations.<br><br>Job Code : <br>New 2026OPER-200<br><br>Job Responsibilities : <br><br>Core Responsibilities Will Include Help to solve logistics and supply chain challenges through data analysis, innovation and process optimizationreate and cultivate a safe working environment by identifying safety opportunities across your work area Manage and train our Associates to help deliver the best service for our customers Ensure that customer orders are fulfilled in line withquality and safety guidelines Continuously provide critical shift related information to front line management and operators<br><br><br><br><br>Job Qualifications :<br><br>Experience managing teams Experience with planning, performance metrics, and process improvement Preferred Qualifications Experience in logistics Experience with data analysis<br><br><br><br><br>We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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<span>Promoting and selling company’s products to new and existing customers by visiting them regularly and constantly.<br> The Product Specialist tasks also involve performing certain after-sales support functions such as conducting In-Service Training, following up on collection, coaching junior staff, and maintaining good relationships with customers.<br> It is essential for the Senior Product Specialist to provide effectively the detailed information on various products, programs or services offered by the company versus those offered by competitors.<br> Job Responsibilities: Perform a consultative method of sales in prospecting clients in either identifying or even creating the need for Imdad products and continuously updating all customers on company product modifications, changes, and enhancements, in addition to applying successful negotiations and sales closure techniques.<br> Schedule appointments, meeting existing and new customers in order to promote Imdad’s product, and to determine other opportunities.<br> Perform professional demonstrations or presentations of company products or services while on the customer’s site through the effective use of the company’s sales aids and marketing data.<br> Provide adequate information about a new prospect and client, in terms of Ownership, working physicians, relevant client’s equipment, and status, and update customer’s database with proper contact details, email, and contact numbers.<br> Submit weekly reports for sales activities, competitors' activities/events and competitors' pricing changes in a timely manner.<br> Assist in following up on the accounts receivable for sales accounts under his responsibility.<br> Maintain excellent customer relationships with key decision makers, doctors, key customers' personnel and always work toward enhancing such relations and generating new client business accounts.<br> Perform professional in-service training for customers' end users on system applications.<br> Minimum Qualifications: Bachelor's degree in pharmacy , Biomedical Engineering, Bioscience, Nursing, Chemistry, (or any other scientific related field).<br> 2+ years' in pharmaceutical or medical devices sales.<br> Experience in Dermatology line is a plus.<br> Cairo based candidates.<br> Driving License + car.<br> Proficient in Microsoft Word, Excel, Outlook and PowerPoint.<br> Bilingual (Arabic, and English) is a must.<br> Required Skills: Team player with ability to work at pace and juggle multiple tasks.<br> Outstanding negotiation and influencing skills.<br> Skilled communicator, able to build relationship and engagement with prospective clients and KOLs.<br> Effective time management and organization skills with ability to work at pace and juggle multiple tasks.<br> Self-starter with an incredible work ethic and excellent collaboration skills.<br></span> </div>
Company Description Al Ahram Real Estate الأهرام العقارية is a leading real estate investment and development company based in New Cairo, with a strong presence in the Fifth Settlement and Beit El Watan areas. Since 2002, the company has built extensive experience in general contracting and construction, enabling it to offer high-quality residential properties that meet diverse client needs. Al Ahram focuses on providing premium apartments and real estate options in distinguished neighborhoods, emphasizing transparency and simplicity in its dealings with clients. The company is committed to building long-term relationships by understanding customer requirements and delivering tailored, reliable property solutions. Applicants can expect to join an organization that values professionalism, client-centric service, and sustainable growth in the real estate market. Role Description The Technical Support Specialist is a full-time, on-site role based in New Cairo, responsible for providing technical assistance to internal teams and customers. Day-to-day tasks include diagnosing and resolving hardware, software, and network issues, responding to support tickets and inquiries, and guiding users through step-by-step solutions. The specialist will monitor system performance, escalate complex problems to relevant IT or vendor teams, and document troubleshooting procedures and resolutions. The role also involves maintaining up-to-date records of incidents, contributing to knowledge bases, and collaborating with other departments to ensure stable operations. A key focus of this position is supporting customer-facing systems used in property sales and management, ensuring minimal downtime and high levels of user satisfaction. Qualifications Candidates should possess strong Technical Support and Troubleshooting skills for hardware, software, and network environments. Candidates should possess solid Analytical Skills to diagnose issues, identify root causes, and recommend effective solutions. Candidates should possess Customer Support and Customer Satisfaction skills to communicate clearly, manage expectations, and provide a positive user experience. Relevant experience in IT helpdesk or technical support roles, preferably in real estate or service-oriented sectors. Knowledge of common operating systems, office productivity tools, and basic networking concepts. Ability to document procedures, maintain accurate records, and contribute to technical knowledge bases. Strong interpersonal and communication skills, with the ability to work collaboratively in an on-site team environment. Associate or bachelor’s degree in Information Technology, Computer Science, or a related field is preferred, or equivalent practical experience. Proficiency in English and Arabic, both written and spoken, is an advantage.
We are looking for an experienced Cards Migration PMO / CMS Migration SME to support a major card management system transformation and migration programme in Cairo.<br>The successful candidate will have strong experience in card technology, card issuing/processing and card management systems, with hands-on experience working with VISION+ / Vision Plus or similar card management platforms. You will play a key role in supporting the migration of card portfolios and associated data, ensuring a controlled transition with minimal operational disruption.<br>Key Responsibilities Support the end-to-end card management system migration, including planning, preparation, data migration, testing, cutover and post-go-live stabilization. Work closely with technology, cards business, operations, vendors and other stakeholders throughout the migration programme. Support card portfolio and customer/card data migration, including data mapping, validation, migration reconciliation and mock migration runs. Coordinate and track migration activities, dependencies, risks, issues and overall readiness. Support SIT, UAT and end-to-end testing, ensuring migration scenarios and card lifecycle processes are adequately tested. Coordinate cutover activities, readiness assessments, go/no-go decisions and production deployment. Support post-go-live hypercare and production stabilization, including issue identification and resolution. Prepare project status reports, dashboards, RAID logs, action trackers and stakeholder communications. Ensure migration activities are aligned with operational, technical and business requirements. Work with vendors and internal teams to resolve migration and card-platform related issues. Required Experience & Skills8–12 years of experience in Cards Technology, Card Issuing, Card Processing or Issuer Processing. Hands-on experience with VISION+ / Vision Plus is highly desirable and strongly preferred. Proven experience supporting or leading card management system / card portfolio migration projects. Experience with migration from or between card management / card processing platforms. Strong understanding of card lifecycle, card issuing, card processing and card management systems. Experience with data migration, data mapping, validation and reconciliation. Strong experience across SIT, UAT, E2E testing, cutover and production deployment. Experience supporting go-live, hypercare and post-production stabilization. Strong project coordination, stakeholder management and communication skills. Experience working with banking, payment or financial services environments. Strong analytical and problem-solving capabilities. Bachelor's degree in Computer Science, Engineering, Information Technology or a related discipline. Preferred Background Candidates with experience in any of the following areas will be particularly relevant:VISION+ / Vision Plus Card Management Systems (CMS) Card portfolio migration Card issuing platform migration Card processing platform migration Cards transformation programmes Issuer processing Credit, debit, prepaid or commercial cards Large-scale banking or financial services migrations
We are looking for an experienced Cards Migration PMO / CMS Migration SME to support a major card management system transformation and migration programme in Cairo.<br>The successful candidate will have strong experience in card technology, card issuing/processing and card management systems, with hands-on experience working with VISION+ / Vision Plus or similar card management platforms. You will play a key role in supporting the migration of card portfolios and associated data, ensuring a controlled transition with minimal operational disruption.<br>Key Responsibilities Support the end-to-end card management system migration, including planning, preparation, data migration, testing, cutover and post-go-live stabilization. Work closely with technology, cards business, operations, vendors and other stakeholders throughout the migration programme. Support card portfolio and customer/card data migration, including data mapping, validation, migration reconciliation and mock migration runs. Coordinate and track migration activities, dependencies, risks, issues and overall readiness. Support SIT, UAT and end-to-end testing, ensuring migration scenarios and card lifecycle processes are adequately tested. Coordinate cutover activities, readiness assessments, go/no-go decisions and production deployment. Support post-go-live hypercare and production stabilization, including issue identification and resolution. Prepare project status reports, dashboards, RAID logs, action trackers and stakeholder communications. Ensure migration activities are aligned with operational, technical and business requirements. Work with vendors and internal teams to resolve migration and card-platform related issues. Required Experience & Skills8–12 years of experience in Cards Technology, Card Issuing, Card Processing or Issuer Processing. Hands-on experience with VISION+ / Vision Plus is highly desirable and strongly preferred. Proven experience supporting or leading card management system / card portfolio migration projects. Experience with migration from or between card management / card processing platforms. Strong understanding of card lifecycle, card issuing, card processing and card management systems. Experience with data migration, data mapping, validation and reconciliation. Strong experience across SIT, UAT, E2E testing, cutover and production deployment. Experience supporting go-live, hypercare and post-production stabilization. Strong project coordination, stakeholder management and communication skills. Experience working with banking, payment or financial services environments. Strong analytical and problem-solving capabilities. Bachelor's degree in Computer Science, Engineering, Information Technology or a related discipline. Preferred Background Candidates with experience in any of the following areas will be particularly relevant:VISION+ / Vision Plus Card Management Systems (CMS) Card portfolio migration Card issuing platform migration Card processing platform migration Cards transformation programmes Issuer processing Credit, debit, prepaid or commercial cards Large-scale banking or financial services migrations
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<br>Company Description<br><br><p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering red sea. The hotel offers an All-Inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p><br><p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p><br><p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh</p><br><br>Job Description<br><br><p>* Carry out the entry and exit procedures for guests and address any problems they may have during their stay.</p><br><p>* Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.</p><br><p>* Carry out the check-in and check-out procedures.</p><br><p>* Monitor the VIP, COMP and HOUSE-USE during all stages.</p><br><p>* Carry out the foreign currency exchange transactions.</p><br><p>* Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.</p><br><p>* Enter the cash revenues of the departments into the cash register</p><br><p>* Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).</p><br><p>* Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.</p><br><p>* Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.</p><br><p>* Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.</p><br><p>* Take note of guests’ wakeup call requests.</p><br><p>* Forward guest requests to the Guests Relations Department.</p><br><p>* Read the log book and identify the jobs that need to be followed-up.</p><br><p>* Gather information about all of the events at the hotel.</p><br><p>* Has knowledge of the night audit procedures.</p><br><p>* Always greet and bid farewell to guests in a friendly manner.</p><br><p>* Exchange reports with other departments in full.</p><br><p>* Ensure that all official documents are completed in full and in an orderly manner.</p><br><p>* Provide full and accurate information to his/her managers.</p><br><p>* Take part in the Front Office Department’s internal communication meetings and trainings.</p><br><p>* Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.</p><br><p>* Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.</p><br><p>* Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.</p><br><p>* Take part in the Emergency Response Teams.</p><br><p>* To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</p><br><p>* To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.</p><br><p>* To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment.</p><br><p>* Carry out all responsibilities related to the quality management and food safety systems implemented at the facilities</p><br><p>* Carry out all other duties assigned by managers and hotel management not specified in the job description.</p><br><br>Qualifications<br><br><p>Education: At least a high school or vocational diploma.</p><br><p>* Experience: At least 2 years of related work experience in the industry.</p><br><p>* Foreign Language: Sufficient level of English and Arabic to communicate effectively with guests and employees. * Courses and Training: Theoretical and practical background.</p><br><p>* Computer Literacy: MS Office applications, Front Office programmes (Fidelio, Opera etc.).</p><br><p>* Skills: Expected to have technical knowledge and work experience related to the methods, techniques, and work processes in the related field. Is familiar with guest profiles based on his/her experience. Instructs colleagues that are less experienced on how to address guests. Expected to perform jobs that require experience in the field, concern more than one unit/process, and are similar in nature</p><br> </div>
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<p>Cairo, Egypt</p><p><br><b>Job Family Group:</b></p><br>Downstream Supply Chain<p><br><b>Worker Type:</b></p><br>Regular (FTC) (Fixed Term)<p><br><b>Posting Start Date:</b></p><br>August 6, 2026<p><br><b>Business Unit:</b></p><br>Downstream and Renewables<p><br><b>Experience Level: </b></p><br>Experienced Professionals<p><br><b>Job Description: </b></p><br><p><b><u>Purpose:</u></b></p><br><p>This role is allocated and based at 6th October site, supports the Implementation Manager/Project Manager and deliver Top Quartile of the assigned project block(s).</p><br><p>Manage assigned project(s) between conceptual design, through detailed engineering, construction and commissioning.</p><br><p>Adhere to Shell HSSE standards, and deliver within budget, schedule and quality requirements. Team player to manage delivery via contractors, considering safety, cost, time schedule and project quality.</p><br><p><b><u>Accountabilities</u>:</b></p><br><ul><li><p>HSSE Leadership visibility to achieve Goal Zero, timing, budget and quality standards.</p><br></li><li><p>Report / Intervene any unsafe behavior or unsafe operating condition observed while working in the plant/construction site(s).</p><br></li><li><p>Act as contract holder (where applicable) and accountable for the safe and top quartile delivery.</p><br></li><li><p>Emphasize interface management, interface controls, and ongoing follow-up.</p><br></li><li><p>Promote a cooperative attitude and foster a close working relationship between the employees and the contractor's team to ensure proper control, maintaining the responsibilities and liabilities outlined in the contract.</p><br></li><li><p>Accountable for project controls, ensuring the Implementation Manager is regularly updated on work progress, identifying significant deviations from plans, and offering proposals for corrective actions.</p><br></li><li><p>Engage in applying Continuous Improvement (CI) methodologies and tools to enhance business performance</p><br></li></ul><p><b><u>Dimensions:</u></b></p><br><p>Be directly accountable for a particular segment of the assigned project scope, with sole financial responsibility for a single project of base complexity.</p><br><p><b><u>Special Challenges:</u></b></p><br><p>For the site, there will be a strong emphasis on improving the maintenance practices and programs to move towards a culture that relies on predictive and preventative maintenance programs. The successful candidate will be expected to develop new approaches to improve reliability, reduce waste and implement LEAN techniques. The successful candidate will need to develop new approaches, new partnerships and work well with others inside and outside the maintenance team.</p><br><p>This position will require both office and field work to develop the jobs and review them in the field.</p><br><p><b><u>Skills & Experience:</u></b></p><br><ul><li><p>Education Requirement/Field of Study: Mechanical or Electrical Engineer’s Degree.</p><br></li><li><p>2-5 years’ experience.</p><br></li><li><p>Supervisory experience is considered a strong advantage.</p><br></li><li><p>Preferred certified Technical in project engineer/Process engineering roles.</p><br></li></ul><p>-</p><br><p><br><b>DISCLAIMER:</b></p><br>Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer. </div>
<p>We are currently seeking the creative talent a Full-time talented Reception Agent that is well-mannered, visionary, and passionate and having a deep understanding of the hospitality concept to join our team.</p><p>The Reception Agent is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience, handle all guest interactions with the highest level of professionalism and hospitality, accommodating guest special requests whenever possible.</p><p>Interactions with guests will be in person and by phone.</p><p><strong>Desired Candidate Profile</strong></p><p>A special talent and passion for ensuring you and your team deliver the highest level of guest experience to our guests. Reading, writing and oral proficiency in the English language and a bachelor degree graduate is a must with 1-2 years of pervious luxury experience in related position.</p>
<p>Main Duties: Operates Telephone Exchange Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Pages called party through paging system. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor's in Tourism , Languages or any related Field. - ( 0-3 ) years experience working with Opera or a related system. - Fluency in English is a must. - Additional languages are a plus. - Passion for guest service. - Excellent written and verbal communication, interpersonal and leadership skills.</p>
<p>Main Duties: Operates Telephone Exchange Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Pages called party through paging system. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li><li>Passion for guest service.</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li></ul>
<p>Main Duties: Operates Telephone Exchange Answers incoming calls, connects them to the appropriate extensions and takes down messages when necessary. Receives and places long distance and overseas calls; computes and records charges, informs guest and forwards charges immediately to Front Office Cashier. Screens incoming calls for guest when requested. Pages called party through paging system. Updates room rack in Telephone Exchange. Handles wake-up calls and requests for directory assistance from guests; gives general information to guests. Handles emergency communications for the hotel. Maintains cleanliness and order of work area. Performs duties as may be assigned.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's in Tourism , Languages or any related Field.</li><li>( 0-3 ) years experience working with Opera or a related system.</li><li>Fluency in English is a must.</li><li>Additional languages are a plus.</li><li>Passion for guest service.</li><li>Excellent written and verbal communication, interpersonal and leadership skills.</li></ul>
<p>Key Duties & Responsibilities</p><ul><li><p>Communication: Screen and direct phone calls, draft emails, and manage correspondence.</p></li><li><p>Scheduling: Coordinate meetings, book conference rooms, and maintain executive calendars.</p></li><li><p>Record Keeping: Maintain and update physical and digital filing systems, contact lists, and databases.</p></li><li><p>Office Management: Monitor inventory, order office supplies, and liaise with vendors.</p></li><li><p>Logistics: Assist with travel arrangements, process expense reports, and prepare meeting agendas.</p></li><li><p>Visitor Support: Greet guests, answer general inquiries, and provide a welcoming front-office environment. </p></li></ul><p><strong> </strong></p><p><strong>Requirements</strong></p><p>Qualifications & Skills</p><ul><li><p>Organization: Strong multitasking and time-management abilities.</p></li><li><p>Software Proficiency: Fluency with office applications like Microsoft Office (Word, Excel) or Google Workspace.</p></li><li><p>Communication: Excellent verbal and written communication skills.</p></li><li><p>Attention to Detail: Accuracy in data entry and drafting documents.</p></li><li><p>Professionalism: Ability to handle sensitive or confidential information with discretion. </p></li></ul><p></p>
<p>The Receptionist is responsible for providing a professional first point of contact for visitors and callers while ensuring the smooth operation of the front desk and supporting general administrative activities.</p><p> </p><p><strong> Key Responsibilities</strong><br></p><p>* Welcome and assist visitors in a courteous and professional manner.</p><p>* Answer, screen, and direct incoming phone calls.</p><p>* Manage meeting room bookings and notify employees of visitors.</p><p>* Receive, sort, and distribute incoming mail and deliveries.</p><p>* Maintain a clean, organized, and professional reception area.</p><p>* Support basic administrative tasks such as filing, data entry, and document handling.</p><p>* Coordinate with internal departments as required.</p><p><strong>Requirements</strong></p><p>* High school diploma or Bachelor's degree preferred.</p><p>* 1–2 years of experience in a similar role is an advantage.</p><p>* Good communication and interpersonal skills.</p><p>* Proficiency in Microsoft Office applications.</p><p>* Professional appearance and customer service attitude.</p><p>* Ability to multitask and work in a fast-paced environment.</p>
Company Description MICO WORLD MENA is part of MICO WORLD, a world-leading open social platform founded in 2014. The company offers a range of social products, including MICO, YoHo, Top Top, and Sugo, enabling users to connect through messaging, voice and video chat, live streaming, and games. With over 100 million users in more than 150 countries and regions, and more than 150,000 contracted anchors, MICO WORLD has a strong global presence. The organization is deeply involved in markets such as the Middle East, Southeast Asia, South Asia, Europe, and America, and continues to enhance localization and strengthen its brand worldwide. Team members join a fast-growing, internationally focused company dedicated to delivering high-quality social experiences.<br>Role Description This is a full-time, on-site French Customer Service back office role located in Qesm El Maadi. The team member will handle French-language email support, responding to user inquiries, resolving issues, and providing accurate information about MICO WORLD’s products and services. Daily tasks include reviewing and categorizing incoming messages, troubleshooting account and application problems, and escalating complex cases to the appropriate internal teams. The role also involves documenting interactions, following established procedures and service-level agreements, and contributing to continuous improvement of customer service processes. Collaboration with other customer service and operations teams is expected to ensure a consistent and high-quality customer experience.<br>Qualifications<br> Strong customer-facing capabilities, including Customer Support and Customer Service skills. Ability to foster positive outcomes with a focus on Customer Satisfaction and Customer Experience. Professional communication manner, including excellent Phone Etiquette and written email communication skills. Fluency in French (written and spoken) and good command of English; additional languages are a plus. Previous experience in customer service or back office support, preferably in digital, tech, or social media platforms. Strong problem-solving abilities, attention to detail, and capacity to follow structured workflows and guidelines. Comfort working with ticketing systems, CRM tools, and basic office software. Ability to work on-site in Qesm El Maadi, manage time effectively, and maintain professionalism in a fast-paced environment.
Shopify Specialist (Alexandria, Egypt)<br>E-Sellers is looking for a detail-oriented, organized, and proactive Shopify Specialist to join our team in Alexandria! If you are a resident of Alexandria with a passion for e-commerce and hands-on experience in store management, we want to hear from you.<br>???? Role Overview<br>- Location: Alexandria (Onsite)- Work Type: Full-Time- Experience: 1–2 years of hands-on Shopify management<br>????️ Key Responsibilities<br>- Store Management: Curate product catalogs, manage pricing, and ensure high-quality visual presentation.- App Integration: Configure and manage Shopify apps to enhance site functionality and marketing.- Theme Customization: Perform basic theme edits for a seamless, mobile-responsive user experience.- Operations: Monitor orders, sync inventory, and coordinate with the fulfillment team.<br>???? Requirements<br>- Proven Track Record: 1+ years specifically managing Shopify stores.- Skills: Strong organizational and time-management abilities.- Communication: Excellent written and verbal communication skills.- Residency: Must be a resident of Alexandria.<br>???? How to Apply? Apply now or send your CV to: jobs@e-sellers.net
Shopify Specialist (Alexandria, Egypt)<br>E-Sellers is looking for a detail-oriented, organized, and proactive Shopify Specialist to join our team in Alexandria! If you are a resident of Alexandria with a passion for e-commerce and hands-on experience in store management, we want to hear from you.<br>???? Role Overview<br>- Location: Alexandria (Onsite)- Work Type: Full-Time- Experience: 1–2 years of hands-on Shopify management<br>????️ Key Responsibilities<br>- Store Management: Curate product catalogs, manage pricing, and ensure high-quality visual presentation.- App Integration: Configure and manage Shopify apps to enhance site functionality and marketing.- Theme Customization: Perform basic theme edits for a seamless, mobile-responsive user experience.- Operations: Monitor orders, sync inventory, and coordinate with the fulfillment team.<br>???? Requirements<br>- Proven Track Record: 1+ years specifically managing Shopify stores.- Skills: Strong organizational and time-management abilities.- Communication: Excellent written and verbal communication skills.- Residency: Must be a resident of Alexandria.<br>???? How to Apply? Apply now or send your CV to: jobs@e-sellers.net
<p><p>JLL empowers you to shape a brighter way.</p>
<p>Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.</p>
<p>We are looking for a workplace experience ambassador for our integrated facility management business line.</p>
<h4>About JLL</h4>
<p>We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.</p>
<p>If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!</p>
<h4>Role purpose</h4>
<p>The workplace experience ambassador team are the owners of the internal and external visitor experience. The role exists to provide the highest possible standards of engagement with our internal and external customers through all front-of-house and meeting & event services. Whilst providing front of house services is a key deliverable, the team is also responsible for standards of presentation, administration and delivery of all meeting and events services and areas, so will work in a variety of settings. Building ambassadors must be customer and quality obsessed, demonstrate a high level of security awareness at all times and have clear knowledge of all onsite emergency and evacuation procedures.</p>
<h4>What this job involves</h4>
<ul>
<li>Take ownership of the internal and external visitor experience, to ensure all interactions leave the customer with a positive, memorable experience</li>
<li>Delivery of all core front of house services such as sign-in, badging, luggage, lost and found and deliveries</li>
<li>Receive, direct and relay telephone, email and other queries via front of house</li>
<li>Greet, assist and direct candidates, new hires, visitors and the general public appropriately</li>
<li>Continual awareness of all onsite events, to ensure visitor experience is personalised and optimised</li>
<li>Proactively contribute to maintaining the highest standards of presentation and functionality across the identified front of house and meeting and event areas, with great attention to detail</li>
<li>Undertake physical setup of meeting and event spaces, in line with team guidelines and EHS considerations</li>
<li>Monitor meeting room environments including furniture, signage, equipment, temperature, fabric and consumables, ensuring fine detail is captured</li>
<li>Create and efficiently maintain up-to-date outlook, conference room finder and SharePoint room booking systems for the identified meeting and event spaces</li>
<li>High awareness of local area services such as shops, restaurants, hotels and transport, in order to support customers</li>
<li>Daily liaison with one-team partners such as security and janitorial teams on the coordination of meetings and events</li>
<li>Provide timely, accurate and personalized response to meetings and events enquiries</li>
<li>Work flexibly in different settings as part of the team</li>
<li>Coordinate the daily updating of room booking displays in line with local and regional processes</li>
<li>Play a key part in supporting onsite space audits and walk-the-store processes</li>
<li>Support and cover other facilities team services as required, such as trouble ticket requests, incoming and outgoing mail and courier services, site inspections, and one-off or administrative tasks</li>
<li>Every day is different, and in all these activities, we’d encourage you to show your ingenuity.</li>
</ul>
<h4>Sounds like you? To apply you need to be / have:</h4>
<ul>
<li>Experience in reception, concierge or related field</li>
<li>Previous catering or hospitality experience is desirable</li>
<li>Excellent people skills and ability to interact with a wide range of client staff and demands</li>
<li>Previous experience of working within a high profile corporate environment</li>
<li>Facilities management exposure would be beneficial</li>
<li>Fluency in English and local language</li>
<li>Strong PC literacy and proven ability to manage daily activities using various systems</li>
<li>Very high attention to detail</li>
<li>Outstanding customer service skills with the ability and confidence in communicating to customers at all levels, both written and verbal</li>
<li>Ability to maintain professionalism at all times and be an ambassador of the team</li>
<li>Be an excellent team player with the want to go above and beyond for each other</li>
</ul>
<h4>What you can expect from us</h4>
<p>You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.</p>
<p>Our total rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.</p>
<p>Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.</p>
<p><strong>Location:</strong><br>
On-site – Cairo, EGY</p>
<p><strong>Job tags:</strong><br>
Hiring</p>
<p>If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!</p>
<p>At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.</p>
<p>Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.</p>
<p>Jones Lang LaSalle (“JLL”) is an equal opportunity employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may request an accommodation through the appropriate channels. Please direct any other general recruiting inquiries to the company’s contact resources.</p></p><p></p>