Training Manager Jobs in Egypt

Job details We are seeking a highly creative and concept-driven professional to join our team as an Experiential Creative. The ideal candidate will have a strong background in developing innovative activation concepts, experiential campaigns, retail experiences, and BTL initiatives that bring brands to life.<br>Key Responsibilities Creative Concept Development- Develop creative concepts for brand activations, mall activations, roadshows, product launches, retail experiences, trade activations, pop-ups, and installations.- Translate client briefs into engaging experiential concepts and consumer journeys.- Generate multiple creative routes aligned with brand objectives and budgets. Campaign & Activation Planning- Design activation mechanics that drive engagement, product trial, footfall, data capture, social sharing, and consumer participation.- Create concepts with measurable business outcomes. Pitch & Presentation Development- Contribute to pitch-winning presentations.- Develop creative narratives, concept rationales, and storytelling frameworks.- Support mood boards, references, and visual direction development. Cross-Functional Collaboration- Work closely with Account Management, Strategy, Design, 3D, and Production teams.- Ensure concepts are feasible, executable, and aligned with project timelines and budgets. Production Awareness- Develop ideas with consideration for fabrication, materials, venue limitations, technical requirements, and production realities.<br>Requirements- 3–6 years of experience in a BTL, experiential marketing, event, retail activation, or advertising agency.- Strong conceptual and creative thinking skills.- Experience in brand activations, experiential campaigns, and consumer engagement initiatives.- Excellent presentation and storytelling abilities.- Understanding of production and fabrication processes.- Ability to manage multiple projects and work under tight deadline

<p>Stanford Nursery is seeking an experienced and visionary <strong>Early Years Academic Director (EYFS)</strong> to lead and develop the academic framework across all nursery branches remotely. This leadership role is responsible for driving curriculum excellence, maintaining consistent academic standards, supporting educational teams, and ensuring outstanding learning outcomes in line with the <strong>Early Years Foundation Stage (EYFS)</strong> framework and international best practices.</p><p>The successful candidate will play a key role in curriculum development, academic quality assurance, teacher training, and continuous improvement while working closely with branch managers and teaching teams.<br>Preferred Experience</p><ul><li><p>Previous experience as:</p><ul><li><p>Early Years Academic Director</p></li><li><p>Head of Curriculum</p></li><li><p>EYFS Coordinator</p></li><li><p>Academic Quality Manager</p></li></ul></li><li><p>Experience in British international nurseries or schools.</p></li><li><p>Familiarity with EYFS, Ofsted, CACHE, or other internationally recognized quality standards.</p></li><li><p>Experience designing and delivering CPD programs.</p></li><li><p>Experience using Learning Management Systems (LMS) and digital reporting platforms.</p></li><li><p>Proven ability to lead and manage distributed or remote educational teams.</p></li></ul><h2>Why Join Stanford Nursery?</h2><p>At Stanford Nursery, we believe that exceptional academic leadership is the foundation of outstanding early childhood education. This is an exciting opportunity to lead the academic development of a growing multi-branch nursery group, shape educational excellence, and make a lasting impact on children's learning and development across the UAE.</p><p><strong>Requirements</strong></p><h3>Academic Leadership &amp; Curriculum Development</h3><ul><li><p>Lead the implementation and continuous improvement of the British EYFS curriculum across all nursery branches.</p></li><li><p>Develop and enhance the Stanford Early Years Curriculum in line with EYFS standards and international best practices.</p></li><li><p>Design annual, termly, and weekly curriculum plans and guide teaching teams in their implementation.</p></li><li><p>Develop and standardize academic policies, procedures, and teaching guidelines across all branches.</p></li><li><p>Stay up to date with the latest research and trends in early childhood education.</p></li></ul><h3>Academic Quality Assurance</h3><ul><li><p>Monitor curriculum implementation through digital quality assurance systems, performance reviews, and periodic branch visits when required.</p></li><li><p>Review lesson plans, assessments, classroom observations, and branch academic reports.</p></li><li><p>Oversee observation-based child assessment systems and ensure consistent implementation.</p></li><li><p>Analyze academic performance data and develop measurable improvement plans.</p></li><li><p>Prepare regular reports for senior management covering curriculum implementation, teaching quality, children's progress, and academic performance indicators.</p></li></ul><h3>Teacher Development &amp; Leadership</h3><ul><li><p>Train, mentor, and support teachers, supervisors, and branch managers through remote coaching and professional development sessions.</p></li><li><p>Design and implement Continuous Professional Development (CPD) programs.</p></li><li><p>Conduct regular academic meetings to review performance and address educational challenges.</p></li><li><p>Identify training needs and develop individual and team development plans.</p></li></ul><h3>Innovation &amp; Learning Excellence</h3><ul><li><p>Lead initiatives that enhance children's learning experiences.</p></li><li><p>Promote play-based and inquiry-based learning aligned with EYFS principles.</p></li><li><p>Support branches in improving classroom environments and teaching practices.</p></li><li><p>Encourage the effective use of digital tools for curriculum planning, assessment, and academic monitoring.</p></li></ul><h3>Remote Leadership &amp; Collaboration</h3><ul><li><p>Manage academic communication with branch managers and teaching teams using digital collaboration platforms.</p></li><li><p>Ensure consistent academic standards across all nursery branches.</p></li><li><p>Monitor parent satisfaction related to academic quality and recommend improvement initiatives.</p></li><li><p>Partner with senior management to drive the academic growth and strategic development of Stanford Nursery.</p></li></ul><h2>Qualifications &amp; Experience</h2><ul><li><p>Bachelor's degree in Early Childhood Education, Education, or a related field.</p></li><li><p>Master's degree in Education, Educational Leadership, or a related discipline is an advantage.</p></li><li><p>Minimum <strong>7 years</strong> of experience in Early Childhood Education, including at least <strong>3 years in a leadership or supervisory role</strong>.</p></li><li><p>Strong expertise in the British EYFS framework and academic quality management.</p></li><li><p>Proven experience in curriculum development and teacher training.</p></li><li><p>Experience overseeing multiple branches or managing multiple educational teams.</p></li><li><p>Advanced English proficiency (spoken and written).</p></li><li><p>Excellent leadership, communication, coaching, and remote team management skills.</p></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><strong>JOB TITLE</strong><br>Infrastructure Director | MAF Properties | Communities Development Egypt<br><strong>ROLE SUMMARY</strong><br>The Director will lead the end-to-end infrastructure development lifecycle, including planning, design, approvals, utility coordination, consultant procurement, infrastructure tendering, and construction oversight. Coordinate with development teams, authorities, utility providers, and project delivery teams to ensure seamless integration and successful delivery of site-wide infrastructure works.<br><strong>ROLE PROFILE</strong></p><br><br><ul><li>Develop and manage the overall infrastructure program, ensuring alignment with project milestones.</li><li>Lead infrastructure design from concept through detailed design and tender documentation.</li><li>Prepare consultant briefs and manage technical consultants supporting development planning.</li><li>Coordinate infrastructure design with project delivery and construction teams.</li><li>Drive authority approvals for roads, structures, and wet &amp; dry utility networks.</li><li>Oversee infrastructure budgeting, cost planning, and financial performance.</li><li>Support contract negotiations and the successful execution of key service agreements.</li><li>Lead and manage project management teams to deliver infrastructure projects on time, within budget, and to approved quality standards.</li></ul><p><br><strong>REQUIREMENTS</strong></p><br><br><ul><li>Experience: 10+ years of infrastructure design and project delivery experience, with mandatory Egypt market exposure and a proven track record on large-scale developments.</li><li>Education: Bachelor's degree in Civil, Mechanical, or Electrical Engineering; postgraduate qualifications and professional engineering/project management certifications are preferred.</li><li>Technical Expertise: Strong background in roads, bridges, structures, and wet &amp; dry utility infrastructure, with experience reviewing consultant designs and managing large infrastructure projects.</li><li>Project &amp; Financial Management: Skilled in infrastructure planning, budgeting, cost control, tender evaluations, contract management, and financial project reporting.</li><li>Leadership &amp; Stakeholder Management: Demonstrated ability to lead multidisciplinary teams, manage consultants, and collaborate effectively with internal and external stakeholders.</li><li>Core Competencies: Excellent communication, negotiation, analytical, reporting, and organizational skills, with advanced proficiency in Primavera or Microsoft Project and a focus on value engineering and design optimization.</li></ul><br> <br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Maximize hotel revenue, profit and market share through development and implementation of successful inventory and pricing strategies, based on the evaluation of current and anticipated market conditions.<br>We strive to balance the needs of all stakeholders by hiring and retaining the most passionate, experienced and entrepreneurial talents.&nbsp;<br><br><br><strong>Forecasting and Budgeting:</strong><br><br><ul><li>Actively take part of the Room’s Annual Budget and Business Plan preparation and presentation<br></li><li>Produce an accurate room Revenue forecast for the upcoming 12 months. Prepare the forecast at the day / segment level for upcoming 90 days.<br></li><li>Hold a strong leadership role in the monthly Forecast Meeting<br></li></ul><strong>Data Analysis:</strong><br><br><ul><li>Monitor and analyze Market conditions based on all available data source for both past and future.&nbsp;<br></li><li>Monitor, analyze and comment on performance within the Market for current, past and future. Prepare month-end Comments, including Segmentation, Country statistics, Room Type optimization, upselling, Top producing account, GDS and website performance, STR performance.<br></li></ul><strong>Strategy Setting and deployment:</strong><br><br><ul><li>Pro-actively identify need period and adapt Sales &amp; Pricing strategy accordingly, share with GSO<br></li><li>Set Rate structure, Demand Calendar and Upsell strategy<br></li><li>Ensure all systems (PMS, RMS, CRS, 3rd Party Sites…) are all maintained in the most optimized manner for the full booking window in terms of content and data.<br></li><li>Implement and effectively manage the sales and pricing strategy, in all distribution channels including but not limited to branded website, 3rd parties and the GDS.<br></li><li>Safeguard Rate integrity<br></li><li>Ensure property all reservation channels are returning the appropriate availability and rate for the upcoming 365 days.<br></li><li>Manage inventory and oversell strategy<br></li><li>Perform Group displacement analysis taking into consideration the overall Revenue and profit optimization.<br></li><li>Control block pickup and timely wash, especially during the peak season / high demand days&nbsp;<br></li><li>Follow up on lost business and bring information about them to the knowledge of the department superiors.<br></li><li>Perform account evaluation (Corporate / Wholesale) on a yearly basis.</li></ul><strong>Communication, Culture and development:<br></strong><br><br><ul><li>Provide Executive Committee with regular Revenue Management updates.<br></li><li>Lead the Weekly Revenue Meeting; clearly communicate to hotel the strategic vision and objectives on how to drive revenue and improve performance. Ensure the strategy is fully supported by all department.<br></li><li>Organize regular educational and information meetings on Systems, data entry standard, RM concepts and KPIs for Reservations, E-Commerce, Sales&amp; Marketing, G&amp;E Sales, Front-Desk.&nbsp;<br></li><li>Ensure good contact and cordial working relationships with Competitor hotels, keep a close eye on market developments (renovation, special campaigns, theme events etc.) Share this information with colleagues.<br></li><li>Stay up to date with system development, updates and enhancement as well as industry practices.<br></li><li>Attend all webinar sessions organized by Regional Offices and Corporate Offices.&nbsp;<br></li><li>Share Best practices and relevant Market Insights with Regional or Corporate Offices.</li></ul><strong>Data Quality &amp; Compliance:</strong><br><br><ul><li>Ensure Kempinski Revenue Management &amp; Reservations standards and initiatives are implemented and adhered to.<br></li><li>Control Rate Report, Rate Override Report, Comp and House Rooms report and rebates on a daily basis. Spot check reservation made reports and calls.&nbsp;<br></li><li>Ensure BI tool data is accurate<br></li><li>Ensure all tasks covered in the Daily / Monthly / Yearly checklists are executed as per guidelines.<br></li></ul><strong>Leadership &amp; Team Management</strong><br><br><ul><li>Ensure there is a fully trained backup person for each of the tasks described in the checklist for Business continuity plan.<br></li><li>Recruit, train and manage performance of direct reports.<br></li><li>Set goals, mentor and motivate the team. Conduct regular performance evaluation.&nbsp;<br></li><li>Assist in developing a career path for direct reports.<br></li></ul><strong>Overall Objectives:<br></strong><br><br>Responsible for maximizing the overall revenue through development and implementation of effective pricing and distribution strategies based on demand and market analysis in order to increase total profit and gain market share.<br><br><ul><li>To develop the overall pricing strategy for all segments, feeder markets and distribution channels, in conjunction with Director of Sales and Marketing.<br></li><li>To drive Revenue and Profit Performance and increase Market Share<br></li><li>To spread a Revenue Culture within the hotel teams.</li></ul><br><strong>Other&nbsp;<br></strong><br><br><ul><li>Perform any other duties as assigned by management.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> Delivering truly memorable experiences is a complex and ever-evolving operation. To keep things running smoothly, we’re looking for an Director of Operations who knows how to bring the best out of people, maintain exceptional standards and maximise financial returns.<br><strong>A little taste of your day-to-day:</strong><br>Every day is different at IHG, but you’ll mostly be:<br>•Working closely with your General Manager – while also occasionally acting up in their absence&nbsp;<br>•Directing everyday activity and assignments to enable your team to deliver exceptional guest experiences<br>•Establishing and implementing service recovery guidelines in order to ensure complete guest satisfaction.&nbsp;<br>•Responding to guest complaints or concerns in a prompt and professional manner&nbsp;<br>•Helping your General Manager to develop, implement and monitor financial and operating plans to safeguard guest satisfaction and promote profitability<br>&nbsp;<br><strong>What We need from you:</strong><br>•Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration&nbsp;<br>•Three years of guest service/hotel experience with at least two years in a supervisory capacity, or an equivalent combination of education and experience&nbsp;<br>•Previous extended stay experience or experience in a hotel of similar size and complexity with an F&amp;B background preferred<br>•Must speak fluent English <br>•Other languages preferred<br><strong>What you can expect from us:</strong><br>&nbsp;<br>We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.&nbsp;<br>Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.&nbsp;<br>IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing<br>&nbsp;framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. <br>So, join us and you’ll become part of our ever-growing global family.<br><br>At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? </div>

We are looking for a highly experienced and dynamic Operations Director to lead and oversee our operational and production activities across Cairo, Qena, and other governorates where the organization operates.<br>The successful candidate will provide strategic and hands-on leadership across multiple sites, ensuring operational excellence, productivity, quality, efficiency, accountability, and alignment with our development mission and strategic objectives.<br>Responsibilities• Lead and develop the organization’s overall operations strategy.• Oversee multiple production and operational sites across different governorates.• Lead production managers, site managers, supervisors, and operational teams.• Develop operational plans, production plans, KPIs, and performance targets.• Monitor productivity, quality, efficiency, costs, and resource utilization.• Drive process improvement and operational efficiency.• Build high-performing teams and develop second-line leadership.• Ensure effective coordination with HR, Finance, Procurement, Sales & Marketing, M&E, and Program teams.• Manage operational risks, quality, health & safety, security, and maintenance standards.• Conduct regular field visits and provide senior management with operational reports and recommendations.• Lead operational change and continuous improvement initiatives.<br>Qualification:-Minimum 10 years of relevant professional experience.• Significant experience in senior operations or production leadership.• Proven experience managing multi-site operations and geographically dispersed teams.• Strong background in development work, NGOs, social enterprises, manufacturing, handicrafts, community development, or similar sectors is highly preferred.• Bachelor’s degree in Business Administration, Management, Operations Management, Engineering, Development Studies, or a related field.• Strong experience in operational planning, KPI management, budgeting, performance management, and process improvement.• Excellent leadership, decision-making, problem-solving, negotiation, and conflict-management skills.• Strong executive presence and leadership maturity.• Ability to lead, motivate, develop, and hold teams accountable.• Willingness and ability to travel frequently between Cairo, Qena, and other operational locations.<br> WHAT WE ARE LOOKING FORA strategic yet hands-on leader who can translate organizational strategy into effective operational execution, strengthen local leadership, solve operational challenges, and build a culture of performance, accountability, teamwork, and continuous improvement.<br>???? Location: Cairo, Qena & other operational locations across Egypt✈️ Frequent travel is required.

Company Description Elite Properties Group (EPG) is a leading real estate development and marketing company that connects clients and investors with residential, commercial, and coastal properties across Egypt. The team focuses on high-growth destinations, combining market expertise and strategic insight to deliver opportunities with strong locations, quality, and long-term value. EPG emphasizes trusted guidance, transparent communication, and tailored solutions throughout the entire real estate journey. The company is committed to building lasting relationships with clients and partners while raising standards in real estate marketing and customer experience. At EPG, real estate is viewed as a key decision for the future, and the mission is to help clients realize their aspirations.<br>Role Description The Sales Director role is a full-time, on-site position based in El Mansoura. This role oversees the sales function, including setting sales targets, developing sales strategies, and monitoring performance across residential, commercial, and coastal projects. The Sales Director leads and mentors the sales team, coordinates sales operations, and ensures seamless customer service and follow-up. Daily responsibilities include identifying new business opportunities, building relationships with clients and partners, conducting market analysis, and collaborating with marketing to optimize campaigns and lead generation. The role also involves preparing sales forecasts and reports, ensuring compliance with company policies, and contributing to continuous improvement of sales processes and customer experience.<br>Qualifications<br> Demonstrated expertise in Sales and Business Development, with the ability to drive revenue growth and expand market presence. Strong background in Sales Operations, including pipeline management, forecasting, and performance tracking. Proficiency in Customer Service, with a focus on client satisfaction, retention, and long-term relationship building. Proven Team Management experience, including coaching, performance management, and cross-functional collaboration. Relevant experience in real estate or property development is highly beneficial. Bachelor’s degree in Business, Marketing, or a related field; advanced qualifications are a plus. Excellent communication, negotiation, and presentation skills in a professional business environment. Ability to work on-site in El Mansoura, with strong organizational skills and a results-oriented mindset.

Join EVA Pharma, a leading pharmaceutical company dedicated to empowering the fight for Health and well-being as a fundamental human right. Recognized and certified as a best place to work, we provide a dynamic and supportive work environment that encourages innovation and professional growth. Job Summary:<br><br>We are looking for a skilled Site Director to lead the site's strategy and manufacturing operations to achieve business, operational, financial, and quality objectives while ensuring regulatory compliance, operational excellence, and continuous improvement. Build strong site capabilities and leadership to support sustainable growth and competitiveness. Key Responsibilities<br><br>Lead and execute the site strategy in alignment with EVA Pharma's business objectives, growth plans, and strategic priorities Oversee end-to-end manufacturing operations, ensuring production, quality, cost, service, and delivery targets are achieved Drive operational excellence, continuous improvement, productivity, and capacity optimization across the site Ensure full compliance with c GMP, FDA, ISO, and applicable regulatory requirements, maintaining strong quality and inspection readiness Lead site expansion, CAPEX/OPEX planning, technology transfer, and strategic manufacturing projects to support business growth Build and develop a high-performing site leadership team, strengthening talent, succession planning, accountability, and organizational capabilities Own overall site performance and competitiveness, leveraging KPIs, cost optimization, cross-functional collaboration, and a culture of innovation and continuous improvement<br><br>Requirements<br><br>15+ years of experience in pharmaceutical manufacturing, including 5+ years in senior leadership roles. Proven experience leading a pharmaceutical manufacturing site or large-scale operations. Strong expertise in GMP, regulatory compliance, quality systems, and operational excellence. Demonstrated ability to lead cross-functional teams and deliver results across operations, productivity, cost, and business performance. Fluent English communication skills

Fresh Food Market is hiring a Production Director.<br>In 2016 we became the first supermarket in Egypt to bring shopping anddining together. Today our five stores serve in-store dining across arange of counters, and our central production unit in 6th of October Industrial Area makes our own bakery and viennoiserie, pastry, seafood,sauces, charcuterie, ready meals and frozen range — clean label, noartificial preservatives.<br>We are looking for the director who will run that unit: every section,every batch, made to specification, on time and at cost.<br>Hot kitchen · Cold kitchen · Fish & seafood · Meat & poultry · Cold cuts& charcuterie · Bakery · Pastry & desserts · Chocolate · Ice cream<br>What the role requires:<br>— 10+ years in food manufacturing or central production, with at least three in a senior production leadership role— Multi-category experience across chilled and frozen, ideally including bakery, butchery or charcuterie— HACCP certified, with working command of ISO 22000 or FSSC 22000 and a record of being audited on food safety and traceability systems— Knowledge of Egyptian food safety law and National Food Safety Authority requirements— Production planning and scheduling against store orders and forecasts— Command of the numbers: yields, costings, waste and productivity— Fluent Arabic and English<br>Based in 6th of October Industrial Area. Full time, on site.<br>CV and covering note to careers@freshfood-market.com.<br>#Production Director #Food Manufacturing #Hiring #Egypt #Cairo#Food Safety #HACCP #Central Kitchen #FMCG

Hospital Director Experience in health care industry from 10 to 11 Years <br>Job Responsibilities:• Lead and oversee the overall hospital operations, ensuring efficient, safe, and high-qualityhealthcare services.• Develop and execute the hospital’s operational strategy in alignment with the Group’s strategicobjectives and business plans.• Drive the achievement of key operational, financial, quality, patient experience, and performancetargets.• Lead and align clinical, nursing, administrative, and support functions to ensure effective andintegrated hospital operations.• Ensure compliance with healthcare regulations, accreditation standards, internal policies, and patientsafety requirements.• Monitor hospital performance through KPIs and lead continuous improvement initiatives to enhanceefficiency, quality, and patient experience.• Optimize resources, control operational costs, and identify opportunities to improve the hospital’soverall financial and operational performance.• Build strong relationships with physicians, department heads, employees, patients, and key externalstakeholders.• Provide regular performance updates, strategic insights, and recommendations to the Group CEO. Job Qualifications:• Bachelor’s degree in Medicine (MBBCh or equivalent) from a recognized university.• Advanced qualification (Master’s or Doctorate degree) is required.• Diploma in Healthcare Management or equivalent is preferred.• Minimum 7 years of progressive and successful leadership experience in a similar complexhealthcare organization.3Competencies Required:Strategic Leadership Ability to translate the organization’s vision and strategy into clear operational objectives and results. Healthcare & Hospital Management Strong understanding of complex hospital operations and healthcare service delivery. Quality & Patient Safety Strong commitment to quality improvement, patient safety, and regulatory and accreditation requirements. Problem-Solving & Analytical Thinking Exceptional ability to analyze complex situations, solve problems, and make sound decisions. Initiative & Accountability Demonstrates confidence, takes initiative, and maintains a strong sense of ownership and accountability. Business & Financial Acumen Ability to manage budgets, optimize resources, control costs, and drive financial and operational performance. Communication & Stakeholder Management Excellent communication, influencing, negotiation, and relationship-building skills with internal and external stakeholders. People Leadership & Team Management Ability to lead multidisciplinary teams, build accountability, and foster a high-performance culture.

The Operations Director must possess a unique blend of strategic leadership, strict regulatory knowledge, crisis management expertise, and deep field experience. The ideal candidate should be a highly analytical leader who will join our senior management team. You will be responsible for leading the company's day-to-day business operations, managing the quality of services delivered to customers in compliance with legislation, company policies, processes and procedures, to ensure the achievement of budgeted financial targets and satisfied customers.<br>Key Responsibilities and Accountabilities include : Direct experience managing security contracts, client service level agreements (SLAs), and operational budgets. Ensure Operations organizational structure is efficiently staffed,Operational enhancement to improve market competitiveness. Establishing and maintaining service differentiation in a competitive environment. Plan and direct the organization’s activities to achieving financial and operational performance along the key lines of service, quality and compliance. Leading by example, drive a data-driven culture of continuous improvement and effective problem solving in the operational areas of the business. Develop relationships with key stakeholders in government, customers; commercial and labour organization’s to support the effective deployment of the business strategy. Provide positive leadership within the business, directing all functions through the executive team and ensuring healthy relations with the workforce to ensure good morale and a high standard of integrity. Retention and customer satisfaction ratings improvement Undertake regular and consistent customer visit and assess performance Monitor customer service levels Quality Audit rating, correction plan in place and implemented Identify key industry trends and market trends Identify long term priorities and ensure resourcing is adequate to achieve objectives In conjunction with Training Manager, ensure operations training is sufficient and effective<br>Qualifications<br>Progressive Leadership: 7–10+ years in security operations management, with at least 3–5 years in a senior directorial or executive capacity. Proven track record in large-scale manpower deployment, or specialized Security Operations Center (SOC) environments. Police, military, intelligence, or law enforcement backgrounds are highly preferred.<br>Core Technical & Operational Competencies<br>Ability to design preventative frameworks, evaluate structural vulnerabilities, and execute comprehensive business continuity & security plans. Working knowledge of advanced workforce management software, CCTV systems, automated access control, and incident reporting platforms. High-caliber negotiation and presentation skills to interface smoothly with corporate clients, vendors, and public law enforcement. Strong communication style capable of delivering clear directives during a crisis and building workforce accountability. Experience auditing existing guard assignment instructions and operating procedures.

About the job<br>Grand Style is Hiring: Finance Director Location: 6th of October City, Egypt (On-site) Company: Grand Style Industry: Luxury Bedding & Home Fashion<br>About Grand Style<br>Grand Style is one of Egypt’s leading luxury bedding and home fashion houses, renowned for crafting premium Egyptian cotton collections with exceptional quality and attention to detail. As we continue expanding our operations and strengthening our corporate infrastructure, we are seeking an experienced Finance Director to lead our financial strategy, governance, and operational excellence.<br>The Role<br>This is a strategic executive leadership position. As Finance Director, you will oversee the company's financial operations, strengthen governance and internal controls, optimize financial performance, and provide executive leadership with the financial insights required to support sustainable growth and strategic decision-making. You will build scalable financial systems, improve operational efficiency, protect company assets, and ensure financial discipline across every area of the business.<br>Key Responsibilities<br>Financial Strategy & Leadership: Develop and execute the company's financial strategy in alignment with long-term business objectives. Corporate Governance & Internal Controls: Design, implement, and continuously strengthen governance frameworks and internal control systems that minimize financial risk and ensure transparency. Financial Planning & Analysis: Lead budgeting, forecasting, financial modeling, and strategic planning while delivering meaningful financial insights. ERP & Financial Systems: Optimize financial processes through ERP systems, automation, approval workflows, and real-time reporting. Cost & Profitability Management: Analyze manufacturing, retail, logistics, and operating costs to improve profitability without compromising product quality or brand standards. Cash Flow & Treasury Management: Oversee liquidity, banking relationships, working capital, and cash flow planning. Risk Management & Compliance: Ensure full compliance with Egyptian tax regulations, accounting standards, audit requirements, and corporate governance best practices. Executive Business Partnership: Collaborate closely with executive leadership and department heads to support strategic initiatives, expansion plans, and investment decisions.<br>Qualifications<br>Experience: 10–15 years of progressive finance experience, including at least 5 years in a senior leadership position such as Finance Director, Financial Controller, or CFO. Experience within manufacturing, retail, FMCG, or multi-branch organizations is highly preferred. Education: Bachelor's degree in Accounting, Finance, or Business Administration. MBA or a relevant Master's degree is a strong advantage. Professional Certifications: CMA is highly preferred. CPA, ACCA, or CFA certifications are considered a strong advantage. Technical Expertise:Advanced ERP experience (SAP, Oracle, Microsoft Dynamics, Odoo, or equivalent). Strong financial modeling, budgeting, forecasting, and data analysis skills. Excellent understanding of Egyptian tax regulations, corporate governance, and audit practices. Core Competencies:Strategic leadership and strong business acumen. Analytical thinking and problem-solving excellence. High integrity, professionalism, and confidentiality. Excellent communication and stakeholder management skills. Fluency in both English and Arabic. What You’ll Build<br>At Grand Style, you will have the opportunity to:<br>Lead the financial transformation of one of Egypt’s growing luxury brands. Build scalable financial systems and governance frameworks. Partner directly with executive leadership on strategic business decisions. Drive financial excellence while supporting the company’s long-term expansion.<br>How to Apply<br>If you are passionate about building financially disciplined, high-performing organizations and want to play a key role in the growth of a leading luxury brand, we would love to hear from you. Please submit your application directly through Linked In.#Grand Style #Grand Style Egypt #Finance Director #Finance Leadership #Corporate Finance #Corporate Governance #Hiring #Egypt Jobs

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <strong>Job Description</strong><br>* Develop and execute the annual risk-based internal audit plan.<br>* Audit manufacturing, inventory, costing, procurement, supply chain, and financial operations.<br>* Assess internal controls, governance, risk management, and compliance.<br>* Identify fraud and operational risks and lead investigations when required.<br>* Report key audit findings and risk exposures to Senior Management and the Board/Audit Committee.<br>* Ensure implementation of corrective actions and compliance requirements.<br><strong>Requirements</strong><br>* Bachelor's degree in Accounting or Finance.<br>* 15-20 years of Internal/External Audit experience.<br>* Strong experience in the Textile Industry or large-scale Manufacturing.<br>* CIA or CPA certification is preferred.<br>* Proven experience dealing with Boards and Audit/Governance Committees.<br>* Strong knowledge of Internal Controls, Risk Management, Governance, and Compliance.<br>* Strong exposure to auditing manufacturing operations, inventory, costing, procurement, supply chain, and financial operations.<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>The Role We're hiring a Creative &amp; Design Director to own AllCare's creative and design function across GTM.<br> This person will be responsible for setting the creative direction while managing the team, priorities, quality, and delivery across all marketing channels.<br> This is a hands-on leadership role for someone who combines strong creative judgment with the ability to manage and elevate a multidisciplinary design team.<br> You'll translate marketing strategy and briefs into compelling creative concepts, ensure a consistently high visual standard, and make sure the team is focused on the right work and delivering it effectively.<br> You'll directly manage our creative team, including design and 3D/motion resources, while partnering closely with Performance Marketing and web resources to ensure creative supports both the brand and measurable GTM goals.<br> What You'll Own Creative Team Leadership: Manage and develop a multidisciplinary creative team, providing direction, feedback, development, and day-to-day support.<br> Creative Direction: Own the visual direction of the AllCare brand across web, social media, campaigns, presentations, video, events, sales materials, and other GTM touchpoints.<br> Campaign Concepts: Translate marketing strategies, briefs, and business objectives into strong creative concepts and campaign directions.<br> Brand Quality &amp; Consistency: Maintain and evolve a cohesive visual identity while ensuring all creative work meets a consistently high standard.<br> Creative Review: Review, critique, and elevate the team's creative output, providing clear and actionable feedback from concept through final delivery.<br> Team Priorities &amp; Delivery: Manage workload, priorities, timelines, and project allocation across the creative team to ensure high-quality work is delivered on time.<br> Performance Creative: Partner closely with Performance Marketing on campaign concepts, creative testing, iteration, and performance-driven assets.<br> Web &amp; Landing Pages: Partner with web and development resources on website and landing-page creative, ensuring strong visual execution, clear messaging, and effective user experiences.<br> Cross-Functional Collaboration: Partner with marketing, content, sales, product, and leadership to understand business needs and translate them into effective creative.<br> Creative Operations: Build clear processes for briefs, feedback, approvals, prioritization, and delivery so the creative function can operate efficiently as demand grows.<br> Compensation &amp; Benefits: Competitive package of USD $1,800–$2,200 per month (including performance bonus) , commensurate with experience, portfolio, and demonstrated leadership.<br> Schedule: Monday–Friday, 9:00 AM – 5:00 PM PST Location: Remote (Egypt-based candidates only) US holiday calendar — you're off when your US-based team is off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more).<br> Health benefits and paid time off.<br> What We're Looking For Above all: a strong creative leader who knows how to get great work out of a team.<br> We're looking for someone with exceptional visual judgment who can establish the creative direction, translate strategy into compelling concepts, and ensure the team consistently delivers at a high level.<br> Proven Experience: 6–8+ years of professional experience in brand, marketing, or visual design, including at least 2 years managing creative or design teams.<br> Creative Leadership: Demonstrated experience managing designers and multidisciplinary creative talent, including assigning work, setting priorities, reviewing output, and developing team members.<br> Exceptional Portfolio: A strong portfolio demonstrating sophisticated work across digital, web, brand campaigns, marketing creative, and presentation design.<br> Design Expertise: Expert proficiency in Figma and Adobe Creative Suite , with a strong understanding of modern design workflows and production.<br> Design Fundamentals: Exceptional typography, layout, composition, branding, and art-direction skills with a highly developed visual eye.<br> Concept Development: Ability to take marketing strategy, business objectives, or loosely defined briefs and turn them into clear creative concepts and visual direction.<br> Multidisciplinary Direction: Experience directing work across graphic design, web, motion graphics, video, animation, and 3D.<br> Performance Mindset: Understanding of how creative contributes to campaign performance, with experience partnering with growth or performance marketing teams on testing and iteration.<br> Project &amp; Priority Management: Strong ability to manage multiple projects, competing priorities, deadlines, and team capacity in a fast-moving environment.<br> Communication: Excellent written and verbal English, with the ability to clearly articulate creative decisions, give constructive feedback, and collaborate with stakeholders.<br> Nice to Have Experience leading creative for technology, healthcare, SaaS, AI, or other high-growth companies.<br> Experience managing an in-house creative or design team.<br> Experience creating for both B2B and consumer audiences.<br> Experience with paid social, performance marketing, and conversion-focused creative.<br> Strong understanding of web and landing-page design and conversion principles.<br> Experience directing motion design, video production, and 3D creative.<br> Experience working with US-based brands or marketing teams.<br> Startup or high-growth experience building creative processes and systems from the ground up.<br></span> </div>

mylo is a fintech platform dedicated to helping millions of people and businesses thrive by providing accessible and responsible financial solutions. Whether you're purchasing a mobile phone, a new jacket, a flight ticket, a comfy couch, or even covering school tuition, mylo enables you to buy now and pay later at thousands of points of sale across Egypt. Born out of B. TECH—Egypt's leading electronics and appliances retailer with over 27 years of experience in offering buy now, pay later solutions—mylo brings a legacy of trust and innovation to the fintech space. All mylo products are fully Sharia-compliant, ensuring ethical and inclusive financial practices.<br><br>At mylo, we're on a mission to create exceptional customer experiences and drive sustainable growth through innovation, data-driven decision making, and impactful marketing strategies. We're looking for a strategic and hands-on Director of Marketing to lead our marketing function and accelerate brand awareness, customer acquisition, engagement, and revenue growth.<br><br>The Director of Marketing will be responsible for developing and executing the company's overall marketing strategy, leading both online and offline marketing efforts, and driving business growth through effective customer acquisition and retention initiatives.<br><br>Responsibilities<br><br>Marketing Strategy & Leadership<br><br>Develop and execute the overall marketing vision, strategy, and annual marketing plan aligned with business objectives Lead and manage all marketing functions, including brand, growth, digital marketing, performance marketing, CRM, customer retention, content, partnerships, and offline marketing Build, mentor, and lead a high-performing marketing team Collaborate with cross-functional teams including Product, Sales, Operations, Customer Experience, and Leadership to drive business growth<br><br>Growth & Customer Acquisition<br><br>Own and optimize customer acquisition strategies across all channels Drive scalable growth initiatives through performance marketing, partnerships, referral programs, and lifecycle marketing Monitor CAC, ROAS, conversion rates, and other growth metrics to maximize marketing effectiveness Identify and test new customer acquisition opportunities and marketing channels<br><br>Brand & Communications<br><br>Develop and strengthen mylo's brand positioning and market presence Ensure consistent brand messaging and customer experience across all touchpoints Oversee PR, communications, brand campaigns, events, and sponsorship opportunities Build and execute integrated marketing campaigns that increase awareness and consideration<br><br>Digital & Performance Marketing<br><br>Lead digital marketing efforts across paid media, SEO, SEM, social media, email marketing, and content marketing Manage marketing budgets and optimize spend across channels to maximize ROIUtilize analytics and customer insights to continuously improve campaign performance Implement data-driven decision-making and performance reporting frameworks<br><br>Offline Marketing<br><br>Develop and execute ATL, BTL, OOH, retail, activation, and experiential marketing initiatives Manage agency relationships and external marketing partners Ensure alignment between online and offline marketing strategies<br><br>Customer Retention & Engagement<br><br>Design customer lifecycle and retention strategies to improve loyalty and lifetime value Work closely with Product and Customer Experience teams to enhance customer engagement Develop CRM and customer communication strategies<br><br>Analytics & Reporting<br><br>Establish KPIs and regularly report marketing performance to senior leadership Leverage customer, market, and competitive insights to inform strategic decisions Track and analyze key metrics including customer acquisition, retention, market share, revenue contribution, and campaign effectiveness<br><br>Requirements<br><br>Education<br><br>Bachelor's degree in Marketing, Business Administration, Communications, or a related field MBA is a plus<br><br>Experience<br><br>12+ years of progressive marketing experience7+ years in a senior marketing leadership role Proven experience leading growth, brand, and performance marketing functions Experience managing both online and offline marketing channels Strong track record of delivering measurable business growth and customer acquisition results Experience building and managing high-performing teams<br><br>Skills & Competencies<br><br>Strategic thinking with strong commercial acumen Deep understanding of growth marketing and customer acquisition Expertise in digital marketing, performance marketing, CRM, and brand management Strong analytical and data interpretation skills Excellent leadership, communication, and stakeholder management abilities Ability to thrive in a fast-paced, high-growth environment Results-driven with a strong sense of ownership and accountability<br><br>Key Success Metrics<br><br>Brand awareness and market share growth Customer acquisition growth Customer retention and lifetime value improvement Marketing ROI and ROASRevenue contribution from marketing initiatives Lead generation and conversion performance Team engagement and capability development<br><br>Benefits<br><br>Office environment: When you come to our mylo office, you'll find creative workspaces, a well-equipped kitchen, and an open design to foster collaboration between teams.<br><br>Flexibility: You know best whether you want to work from home or in the office. However, if you want to join your teammates onsite.<br><br>Equipment: From "Day 1" you will receive all the equipment you need to be successful at work. Therefore, you can choose your laptop and get all the tools you need to stay on top of your game.

<p><b>JOB SUMMARY</b></p><p><br></p><p>&nbsp;Provides a high level of property maintenance knowledge. Position has overall responsibility for maintaining the building, grounds and physical plant with particular attention towards safety, security and asset protection. Accountable for managing the budget, capital expenditure projects, preventative maintenance and energy conservation. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.</p><p><strong>Desired Candidate Profile</strong></p><p>High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing. OR 2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> About the job Internal Audit Director <br> <ul><li><strong>Audit Leadership</strong></li></ul><br>Develop and implement the annual risk-based internal audit plan. <br>Lead, supervise, and mentor the internal audit team. <br>Establish audit methodologies, policies, and procedures aligned with professional standards. <br>Ensure audit activities comply with the International Standards for the Professional Practice of Internal Auditing (IIA Standards). <br><ul><li><strong>Risk Management</strong></li></ul><br>Evaluate the effectiveness of enterprise risk management processes. <br>Assess strategic, operational, financial, compliance, and IT risks. <br>Recommend improvements to mitigate identified risks. <br><ul><li><strong>Internal Controls</strong></li></ul><br>Assess the adequacy and effectiveness of internal controls. <br>Identify control weaknesses and recommend practical corrective actions. <br>Monitor implementation of management action plans. <br><ul><li><strong>Governance &amp; Compliance</strong></li></ul><br>Evaluate corporate governance practices. <br>Review compliance with applicable laws, regulations, and internal policies. <br>Coordinate with external auditors and regulatory bodies as required. <br><ul><li><strong>Audit Execution</strong></li></ul><br>Direct operational, financial, compliance, IT, and special investigations. <br>Review audit workpapers and approve audit reports. <br>Present findings and recommendations to executive management and the Audit Committee. <br><ul><li><strong>Reporting</strong></li></ul><br>Prepare periodic reports for senior management and the Audit Committee. <br>Report significant control deficiencies, fraud risks, and governance issues. <br>Track audit findings until satisfactory resolution. <br><ul><li><strong>Fraud Risk Management</strong></li></ul><br>Support fraud risk assessments. <br>Lead or oversee investigations involving suspected fraud or misconduct. <br>Recommend enhancements to fraud prevention and detection controls. <br><ul><li><strong>Continuous Improvement</strong></li></ul><br>Promote the use of data analytics and technology in audit activities. <br>Conduct quality assurance reviews of the internal audit function. <br>Stay current with regulatory developments and industry best practices<br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br>Company Description<br><br><p>"Why work for Accor?<br>We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.<br>By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"</p><br><br>Job Description<br><br><p>We're looking for an experienced and visionary Director of Housekeeping to lead our housekeeping operations in Cairo, Egypt. In this pivotal leadership role, you will oversee all aspects of our housekeeping department, driving operational excellence while fostering a culture of innovation, collaboration, and exceptional guest satisfaction. You'll work strategically to maintain the highest standards of cleanliness and presentation while building and mentoring a dedicated team committed to delivering outstanding service.</p><br><ul><li>Develop, implement, and continuously refine housekeeping policies, procedures, and quality standards that align with organizational goals and industry best practices</li><li>Lead, mentor, and motivate a diverse team of housekeeping staff, including supervisors and room attendants, fostering a supportive and inclusive work environment</li><li>Create, manage, and analyze departmental budgets, including labor costs, supplies, and equipment procurement, while identifying cost-saving opportunities</li><li>Conduct regular inspections and quality audits to ensure consistent cleanliness, presentation standards, and compliance with established protocols</li><li>Collaborate seamlessly with other departments to coordinate guest experiences and resolve interdepartmental challenges</li><li>Implement and monitor comprehensive health, safety, and environmental protocols, ensuring full compliance with local regulations and sustainability practices</li><li>Manage inventory systems and vendor relationships to optimize procurement of cleaning supplies and equipment</li><li>Analyze performance metrics and key performance indicators to identify trends, implement improvements, and drive operational efficiency</li><li>Address guest complaints and feedback related to housekeeping services with empathy and decisiveness, turning challenges into opportunities for improvement</li><li>Stay informed about industry trends, emerging technologies, and innovative housekeeping practices, and champion their adoption within the department</li><li>Recruit, onboard, and develop housekeeping staff, creating clear career paths and performance review processes</li><li>Manage crisis situations and adapt quickly to changing operational demands while maintaining service excellence</li></ul><br>Qualifications<br><br><ul><li>Proven experience of 5+ years in housekeeping management, preferably in luxury hotels, resorts, or high-end hospitality environments</li><li>Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred)</li><li>Certified Executive Housekeeper (CEH) certification or equivalent professional credential (preferred)</li><li>Exceptional leadership and team management skills with the ability to inspire and develop staff at all levels</li><li>Strong communication and interpersonal abilities, with proficiency in engaging with diverse, multicultural teams</li><li>Advanced proficiency in budgeting, financial management, and cost analysis</li><li>In-depth knowledge of cleaning techniques, products, equipment, and industry-standard protocols</li><li>Experience with hospitality management software and property management systems</li><li>Excellent analytical and problem-solving skills with a data-driven approach to decision-making</li><li>Comprehensive understanding of health, safety, and environmental regulations specific to the hospitality sector</li><li>Strategic planning and operational management expertise</li><li>Vendor and supplier relationship management experience</li><li>Strong quality assurance and inspection capabilities</li><li>Knowledge of sustainability initiatives and environmental compliance practices</li><li>Ability to work flexible hours, including weekends, holidays, and on-call availability as needed</li><li>Demonstrated commitment to delivering exceptional guest experiences and maintaining high service standards</li><li>Resilience and adaptability in fast-paced, dynamic environments</li><li>Organized, detail-oriented approach with strong time management skills</li><li>Inclusive mindset with the ability to foster a collaborative and supportive departmental culture</li></ul><br>Additional Information<br><br><p>Your team and working environment:<br>•&nbsp;&nbsp; &nbsp;A passionate and inspired team that creates unique experiences for all they meet.<br>•&nbsp;&nbsp; &nbsp;We recognize and celebrate our team and individual success&nbsp;<br>Hotel Overview: &nbsp;Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.<br>The spectacular reception leads the way to 543 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.<br>Our commitment to Diversity &amp; Inclusion:<br>We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.<br>What is in it for you:<br>•&nbsp;&nbsp; &nbsp;Employee benefit card offering discounted rates at Accor worldwide<br>•&nbsp;&nbsp; &nbsp;Learning programs.<br>•&nbsp;&nbsp; &nbsp;Opportunity to develop your talent and grow within your property and across the world!<br>•&nbsp;&nbsp; &nbsp;Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.</p><br> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><em><strong>Envision Employment Solutions</strong></em><em> is currently looking for a </em><em><strong>Credit Risk Director</strong></em><em> for one of our partners, a leading Digital Bank!</em></p><br><p><strong>Job Summary</strong></p><br><p>We are building a digital bank from the ground up, and credit is its beating heart, the discipline that decides who we lend to, how fast we say yes, and how soundly we grow. As Head of Credit Risk, you will design and own the entire credit risk architecture for a bank that underwrites in seconds, not days, and that makes the overwhelming majority of its decisions through models rather than manual review. You will set the appetite that defines how boldly the Bank grows and the guardrails that keep that growth safe, profitable, and fully aligned with CBE expectations. This is a rare opportunity to write the playbook rather than inherit one, fusing deep credit craft with AI/ML decisioning at scale, and building a portfolio that is both ambitious in reach and disciplined in quality.</p><br><p><strong>Responsibilities</strong></p><br><p><strong>Strategy, Policy &amp; Risk Appetite</strong></p><br><ul><li>Own the credit risk strategy, policy suite, risk appetite framework, and governance model across all retail and MSME lending products, fully aligned with the CRO's risk strategy and CBE regulatory expectations.</li></ul><p><strong>Underwriting &amp; Automated Decisioning</strong></p><br><ul><li>Define, validate, and govern the underwriting policy, credit scoring models, and AI/ML decisioning engines that power real-time, straight-through lending, balancing approval rates, expected loss, and customer experience.</li><li>Establish a robust model governance and validation lifecycle for all scorecards and ML decisioning models, covering development standards, independent validation, monitoring, challenger frameworks, and explainability.</li></ul><p><strong>Portfolio Quality, Provisioning &amp; Capital</strong></p><br><ul><li>Monitor portfolio quality continuously and run the Early Warning Indicator (EWI) framework, escalating material and emerging risks to the CRO with decision-ready analysis.</li><li>Govern IFRS 9 expected credit loss (ECL) staging, models, and provisioning, and ensure the credit book's contribution to capital adequacy and stress testing is sound under the Basel framework.</li></ul><p><strong>Collections, Recoveries &amp; Fraud</strong></p><br><ul><li>Set and optimize the digital-first collections and recoveries strategy, including segmentation and champion/challenger treatment paths, and oversee credit-related fraud detection, prevention, and decisioning controls.</li></ul><p><strong>Governance, Committees &amp; Controls</strong></p><br><ul><li>Represent Credit Risk in the Board Risk Committee (BRC), Risk &amp; Compliance Committee (RCC), and product approval committees, and manage the policy exception framework with full transparency.</li></ul><p><strong>People, Leadership &amp; Stakeholders</strong></p><br><ul><li>Build, lead, and develop a high-calibre credit risk team, and partner closely with Product, Data Science, Technology, Finance, and Business to embed sound credit thinking into a fast-moving build.</li></ul> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <br><p>Job Title:</p><br><br>Associate Director - Operations (Egypt)<br><p>Job Description</p><br><br><p><span><b>Responsibilities</b></span></p><br><br><ul><li><span>Collaborate with senior management and staff to develop strategic plans; coordinate with other departments to establish open communications systems that ensure information is mutually shared to achieve optimal results</span></li></ul><br><ul><li><span>Develop and retain team of managers, providing coaching and development opportunities that continuously build and expand both the individual and the team capabilities and bench strength</span></li></ul><br><ul><li><span>Drive continuous operating improvements and quality performance of site metrics such as quality, CSAT, client satisfaction, productivity, staffing, training, attrition, and costs</span></li></ul><br><ul><li><span>Provide expert knowledge of workforce forecasting and planning to ensure necessary staffing levels to support customer demand</span></li></ul><br><ul><li><span>Drive recruitment, selection, and retention of highly qualified internal and external candidates</span></li></ul><br><ul><li><span>Manage department resources and provide leadership to ensure that production and quality work meets company goals</span></li></ul><br><ul><li><span>Actively support growth and expansion initiatives, proactively work with existing and new clients, manage expectations, and align them with overall business goals</span></li></ul><br><ul><li><span>Participate with cross-functional departments in strategic decisions designed to meet quality and service goals</span></li></ul><br><ul><li><span>Identify, analyze, and resolve a wide range of technical, process, and operational issues, providing quick and decisive solutions</span></li></ul><br><ul><li><span>Set plans to overcome industry challenges and seek opportunities internally and externally.</span></li></ul><br><ul><li><span>Direct system implementations that capture and report service metrics.</span></li></ul><br><ul><li><span>Support designing, building and implementation of new new business</span></li></ul><br><ul><li><span>Responsible for the financial performance by managing departmental budgets and costs, forecasting revenues and expenses, ensuring that the department is operating within its budget, and communicating financial information to the company's senior management</span></li></ul><br><ul><li><span>Responsible for the overall satisfaction and well-being of the employees within Operations department by setting policies and programs that support employee engagement, development, and retention, and creating a positive work environment.</span></li></ul><br><ul><li><span>Identify and solve any escalated issues that may negatively impact customer satisfaction and collaborate with other departments to ensure customers receive a consistent, high-quality experience.</span></li></ul><br><ul><li><span>Facing local/global clients from a senior leadership perspective to manage their expectation and fulfill our promise as best in class service</span></li></ul><br><ul><li><span>Support technology and innovation driven service approach</span></li></ul><br><ul><li><span>Perform other job-related and responsibilities as assigned by direct manager.</span></li></ul><br><p><b><span>Core Competencies</span></b></p><br><br><ul><li><span>Act as escalations point of contact with the client and proactively maintain regular engagement with key contacts to align with the client expectations and promote company growth.</span></li></ul><br><ul><li><span>Oversee, analyze, and evaluate all aspects of operations policies, procedures and initiatives.</span></li></ul><br><ul><li><span>Present company image to employees, customers, and community positively.</span></li></ul><br><ul><li><span>Direct, motivate and inspire the relevant operational teams to effectively deliver key client outcomes and achieve market-leading client satisfaction.</span></li></ul><br><ul><li><span>Manage succession planning in partnership with talent management to ensure key roles are filled and individual talent is recognized.</span></li></ul><br><ul><li><span>Conduct performance evaluation for team members and oversee all operations performance evaluations and feedbacks.</span></li></ul><br><ul><li><span>Manage operations related direct and indirect resource decision making and planning.</span></li></ul><br><ul><li><span>Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identifies opportunities for improvement and develop service level standard.</span></li></ul><br><p><b><span>Interpersonal Competencies</span></b></p><br><br><ul><li><span>Cultural Awareness</span></li></ul><br><ul><li><span>Client relationship management </span></li></ul><br><ul><li><span>Conflict Management</span></li></ul><br><ul><li><span>Growth focus</span></li></ul><br><ul><li><span>Result Focus</span></li></ul><br><ul><li><span>Analytical Skills</span></li></ul><br><ul><li><span>Negotiation &amp; Persuasion</span></li></ul><br><ul><li><span>Financial Awareness</span></li></ul><br><ul><li><span>Presentation Skills</span></li></ul><br><ul><li><span>Leadership Skills</span></li></ul><br><p><b><span>Candidate Criteria:</span></b></p><br><br><br><p>8-10 years' experience managing large, scaled teams in BPO industry</p><br><br><p>Corp Experience</p><br><br><p>Ability managing multiple global clients</p><br><br><br><br><br><br><p>Location:</p><br><br>EGY Cairo - Building F16<br><p>Language Requirements:</p><br><br><br><p>Time Type:</p><br><br>Full time<br> </div>