Tourism manager Jobs

<p>Talent 360 is hiring a Regional Sales Manager to lead business development and sales activities across Saudi Arabia , with additional opportunities across the GCC and Egypt. The role will be responsible for driving the full sales cycle, from identifying and developing enterprise and government accounts to managing complex opportunities, negotiating contracts, and closing deals. The position is based in Egypt with regular travel to KSA and the GCC.</p><p>Key Responsibilities</p><ul><li>Build, manage, and own the regional sales pipeline, with Saudi Arabia as the primary market.</li><li>Identify and develop new enterprise and government accounts through direct sales, referrals, partnerships, networking, and industry events.</li><li>Develop strong relationships with key decision-makers, stakeholders, and C-level executives.</li><li>Qualify, manage, and lead RFPs, tenders, and large-scale sales opportunities from initial discovery through contract signature.</li><li>Manage the complete sales cycle, including prospecting, requirement understanding, proposal development, negotiation, and closing.</li><li>Work closely with Presales, Consulting, and Delivery teams to develop competitive and tailored proposals.</li><li>Develop account strategies to maximize upselling, cross-selling, and long-term business opportunities.</li><li>Maintain accurate sales forecasts, pipeline reports, and opportunity tracking.</li><li>Achieve assigned revenue and business development targets.</li><li>Monitor market trends, competitor activities, and emerging opportunities within the Saudi ERP and digital transformation market.</li></ul><p>What You ll Sell</p><ul><li>Oracle Fusion Cloud ERP</li><li>Oracle E-Business Suite (EBS)</li><li>Oracle ERP Implementation Services</li><li>Application Managed Services (AMS)</li><li>Oracle &amp; Enterprise Integrations</li><li>Cloud Solutions</li><li>Data &amp; Analytics</li><li>Digital Transformation Services</li></ul><p>Work Model: Hybrid</p><p>Working Days: Sunday to Thursday</p><p>Working Hours: 9:00 AM 5:00 PM</p><p>Location: Based in Egypt</p><p><br></p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business, Information Technology, Engineering, or a related field .</p><p>7+ years of experience in B2B technology, IT services, ERP, enterprise software, or digital transformation sales.</p><p>Proven experience in enterprise technology sales within the Saudi market essential .</p><p>Demonstrated track record of selling to Saudi enterprises, government, or semi-government entities .</p><p>Proven ability to consistently achieve sales and revenue targets.</p><p>Strong understanding of enterprise sales cycles, RFPs, tenders, negotiations, and complex deal closing.</p><p>Strong business development, account management, and relationship-building skills.</p><p>Excellent communication, presentation, negotiation, and stakeholder management skills.</p><p>Excellent command of English; Arabic is a strong advantage .</p><p>Willingness and flexibility to travel regularly across KSA and the GCC .</p>

<ol><li><p><strong>Audit Planning &amp; Execution</strong></p><ul><li><p>Prepare detailed audit programs based on the approved annual audit plan.</p></li><li><p>Lead and supervise audits across financial, operational, compliance, and process areas.</p></li><li><p>Ensure audits are completed within agreed timelines and scope.</p></li><li><p>Review audit working papers and ensure sufficient, relevant audit evidence.</p></li></ul></li><li><p><strong>Risk Assessment</strong></p><ul><li><p>Identify and assess key operational and financial risks.</p></li><li><p>Evaluate the effectiveness of internal controls.</p></li><li><p>Recommend improvements to mitigate identified risks.</p></li></ul></li><li><p><strong>Supervision &amp; Team Management</strong></p><ul><li><p>Assign audit tasks to auditors and monitor their progress.</p></li><li><p>Review the work performed by Senior/Internal Auditors.</p></li><li><p>Coach and develop team members.</p></li><li><p>Evaluate team performance and identify training requirements.</p></li></ul></li><li><p><strong>Audit Findings &amp; Reporting</strong></p><ul><li><p>Review audit observations and validate root causes.</p></li><li><p>Discuss findings with process owners and agree on corrective actions.</p></li><li><p>Prepare/review draft audit reports.</p></li><li><p>Ensure findings are clearly classified according to risk level.</p></li></ul></li><li><p><strong>Follow-up</strong></p><ul><li><p>Monitor implementation of agreed management action plans.</p></li><li><p>Perform follow-up reviews and verify supporting evidence.</p></li><li><p>Report on overdue or high-risk actions to Internal Audit Management.</p></li></ul></li></ol><p></p><ol start="6"><li><p><strong>Process &amp; Control Improvement</strong></p><ul><li><p>Review policies, procedures, SOPs, and delegation of authority.</p></li><li><p>Identify control gaps and opportunities for process improvement.</p></li><li><p>Recommend practical and cost-effective improvements.</p></li></ul></li><li><p><strong>Data Analysis &amp; Continuous Auditing</strong></p><ul><li><p>Use ERP and analytical tools to identify unusual transactions and control exceptions.</p></li><li><p>Develop audit analytics and exception reports.</p></li><li><p>Support continuous monitoring of high-risk areas.</p></li></ul></li><li><p><strong>Management &amp; Stakeholder Communication</strong></p><ul><li><p>Maintain effective communication with Finance, Operations, HR, Procurement, Sales, IT, etc.</p></li><li><p>Present significant findings to the Internal Audit Manager.</p></li><li><p>Participating in management meetings when required.</p></li></ul></li></ol><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in accounting<strong>, Finance, Business Administration, or related field</strong>.</p></li><li><p>Professional certifications are highly preferred:</p><ul><li><p><strong>CIA</strong> – Certified Internal Auditor</p></li><li><p>Other risk, compliance, or audit certifications.</p></li></ul></li></ul><p>&nbsp;&nbsp;</p><ul><li><p>Usually <strong>7–10 years of relevant experience</strong>, including:</p></li></ul><p>(Internal Audit , External Audit ,Risk Management ,Internal Controls , Operational Audit ,Financial Audit)</p><p>&nbsp;</p><p><strong>Technical Skills</strong></p><p><strong>&nbsp;</strong></p><ul><li><p>Strong knowledge of <strong>Internal Audit Standards and risk-based auditing</strong>.</p></li><li><p>Strong understanding of <strong>internal controls and business processes</strong>.</p></li><li><p>Financial statement and accounting knowledge.</p></li><li><p>Experience in <strong>operational and compliance audits</strong>.</p></li><li><p>Risk assessment and audit planning.</p></li><li><p>Root-cause analysis and development of corrective actions.</p></li><li><p>Audit report writing and presentation.</p></li><li><p>ERP experience, preferably <strong>Microsoft Dynamics.</strong></p></li><li><p>Good knowledge of <strong>Excel and data analytics</strong>.</p></li></ul><p>&nbsp;</p>

<p>We're looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store tMart, which is the region's first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! This role requires you to organize the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data. Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices. Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z</li><li>Experience in FMCG in demand planning and replenishment is a must</li><li>Experience in Warehouse management or 3PL partner relation is a must</li><li>Data and detail-oriented, and tech-savvy</li><li>Ability to guide senior-level executives and manage the expectations of multiple stakeholders</li><li>Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities</li><li>Ability to take a broad perspective to problems and spot new, less obvious solutions</li><li>Ability to perform a variety of the most complex tasks and/or lead one or more teams</li><li>Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul>

<p>On behalf of our leading multinational client, we are looking to hire:</p><p></p><p><strong>Job Title for the new hire:</strong></p><p>PMO Project manager &amp; Business Analyst</p><p>&nbsp;</p><p><strong>Job Description:</strong></p><p>As a PMO PM &amp; BA, you will support GES PMO function with projects level 0 planning supporting scoping &amp; execution project managers, Provide visibility to leadership in challenging situations where tradeoffs have high opportunity cost , timely update projects timelines in data base, Support with projects resources allocation and bandwidth tracking. These critical tasks helps ensuring consistent and efficient execution of projects, adhering to Amazon's governance and project methodology frameworks,</p><p>to deliver optimal, high-quality, scalable solutions. The role requires high agility and effective communication supporting PMO function's edge as the source of truth across the organization.</p><p>&nbsp;</p><p><strong>Start Date:</strong></p><p>At the earliest&nbsp;</p><p>&nbsp;</p><p><strong>Expected deliverables:</strong></p><p>1-&nbsp;Maintaining PMO projects data base up to date for weekly/ Bi-weekly PMO reports</p><p>2-&nbsp;Supporting GES PMs with LT communication strategy and decision/ direction papers</p><p>3-&nbsp;Guide project teams through E2E process</p><p>4-&nbsp;Maintain Up to date resources allocation tool &amp; Laminar tagging and running queries enabling dashboards building for specific views as required</p><p>5-&nbsp;Support with OP intake, review and consolidation process across the year</p><p><strong>Requirements</strong></p><p><strong>Required qualifications/certifications:</strong></p><p>-&nbsp;Bachelor's degree</p><p>-&nbsp;Demonstrated experience in project management/ Control</p><p>-&nbsp;Program or project management experience.</p><p>-&nbsp;Experience using data and metrics to determine and drive improvements.</p><p>-&nbsp;Experience owning program strategy, end to end delivery, and communicating results to leadership.</p><p>-&nbsp;Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization, and building processes.</p><p>-&nbsp;Ability to deliver in ambiguity, work autonomously and multitask in an agile environment.</p><p>-&nbsp;Ability to collaborate across teams and drive agreement and alignment on complex topics.</p><p>-&nbsp;Experience delivering results in large, cross-functional initiatives.</p><p>-&nbsp;Ability to work effectively in a dynamic environment with changing priorities.</p><p>&nbsp;</p><p><strong>Software / programs / tools:</strong></p><p>Tableau &amp; SQL are preferred options</p><p>&nbsp;</p><p><strong>Required Years of Experience:</strong></p><p>+8</p><p>&nbsp;</p><p><strong>Travel is required for this role ?:</strong></p><p>Yes up to 25%&nbsp;</p><p></p>

<p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide advanced troubleshooting and resolution for escalated hardware, software, and network issues.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Install, configure, and upgrade computer hardware, software, operating systems, and applications.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Diagnose and resolve issues related to printers, drivers, operating systems, and computer devices.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Troubleshoot and support enterprise applications and email services</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Diagnose network-related issues and coordinate closely with the Network Team for resolution.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Create and manage Active Directory accounts, reset passwords, and ensure compliance with security protocols.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain the layout and documentation of the passive network infrastructure.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Maintain a comprehensive and updated inventory of all IT assets (serial numbers, IP addresses, software, assigned users, locations).</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Conduct periodic inspections, maintenance activities, and evaluations of hardware for depreciation, upgrade, or replacement.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Follow up with external vendors for maintenance, warranty issues, or technical offers.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Reassign tickets when necessary and ensure timely closure within SLAs.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provide guidance and support to Service Desk team to improve resolution efficiency and service quality.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Prepare and maintain technical documentation, installation guides, and troubleshooting manuals.</p><p>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure all work complies with IT policies, standards, and security best practices.</p><p>Undertake any additional duties as assigned by the line manager.</p><p><strong>Requirements</strong></p><p><strong>Educational Qualifications : </strong></p><ul><li><p>Bachelor’s degree in Computer Science, Information Systems, or a related field.</p></li><li><p>ITIL Foundation certification (preferred)</p></li></ul><p><strong>Experience :</strong>·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </p><ul><li><p>Minimum of 3 years for technical support and 6 in Senior Technical Support roles.</p></li><li><p>Experience handling escalations and supporting a multi-site environment is an asset.</p></li></ul><p><strong>Technical Skills : </strong></p><ul><li><p>Proficiency in Microsoft technologies.</p></li><li><p>Strong hardware troubleshooting and software installation skills.</p></li><li><p>Experience in drivers, OS updates, and system configuration.</p></li><li><p>Knowledge of network fundamentals and domain-based environments.</p></li><li><p>Ability to write technical documentation and user guides</p></li></ul><p></p>

<p>Perform the day- to- day activities of machinery spare parts coding requests received from all plants as per coding procedures. Verifying the accuracy and completeness of the spare parts data received before and after it is entered on the system either in coding or updating master data. Coordinate with SAP Sustain team to ensure the spare parts master data is updated efficiently according to technical requirements. Update and maintain backup process (Soft copy) for the master data of spare parts on SAP and archive in appropriate manner. Handle and finalize approvals for creating or adding SAP user profile for engineering department team members. Lead, monitor &amp; review the machinery spare parts classification on quarterly basis over PCE warehouses to comply with PCE classification policy. Update the criticality spare parts list annually for slow moving items of machinery spare parts with coordination with plants' spare parts planners. List all D&amp;E spare parts and idle assets in order to finalize selling it. Update and maintain weekly &amp; monthly tracking reports for machinery working capital status and maintenance expenses for all PCE plants. Ensure plants spending on engineering cost centers match the engineering chart of accounts on monthly closing. Follow up &amp; finalize all issues (Modify PO Accrual SAP receiving) related to technical interventions ordered by engineering team with procurement department. Directing the received spare parts to the assigned plant in coordination with procurement department, if any. Ensure the security of data and information on computer systems according to PepsiCo policy. Comply with PepsiCo Safety requirements &amp; procedures. Other duties assigned by direct manager in the context of the core work Implement HSE policies &amp; procedures in his/her area of concern</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor degree (Accounting, Computer science, engineering, or others)</li><li>Inventory Management background</li><li>Scope and years of experience: From 0 to 2 Year experience.</li><li>Language proficiency Good English (written and verbal).</li><li>Computer skills: Personal traits: Excellent communication skills (written &amp; verbal). Very good computer skills, preferable having ICDL certificate. Ability to work under pressure. Fast learner accurate- punctual- ability to meet deadlines. Hard worker willing to accept challenges. Decision making &amp; problem solving abilities'</li></ul>

<p>Job Description We re looking for an Assistant Manager Demand Planning to join the team and focus on growing our own Grocery Store tMart , which is the region s first cloud store concept offering 30-minute delivery of groceries at hypermarket prices. The service has expanded rapidly across Kuwait, UAE, Qatar, Jordan, Bahrain, Egypt, Oman and Iraq! This role requires you to organise the forecasting demand of supplies to stores, create POs for replenishment and maintaining availability in the stores, with a team of demand planners to manage Back Office data. Organize the transition to 3PL, manage relations, and secure Talabat with Egypt best practices. Be accountable for the overall demand planning/replenishment of Tmart stores and warehouses in Egypt and the performance of the direct reports Manage stock amounting to AED 20M while ensuring the issuance of ~ 8,000 POs weekly for stores and DC Ensuring timely and accurate analysis and reporting of inventory and purchase forecasts Provides DP/ replenishment insights and plans/ initiatives to keep availability at par with the management's business plan, accountable for the holding stock value, supplier service level. Aging stock optimization Be able to provide solutions and initiatives to solve problems with stocks in the warehouse and stores Guidance to store supervisors and admins to ensure smooth workflow Guide the commercial and operations pro-actively to ensure supplies and suppliers are not affected.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Strong knowledge of the fundamentals of demand planning, as well as the ability to work on demand forecasting from A-Z</li><li>Experience in FMCG in demand planning and replenishment is a must</li><li>Experience in Warehouse management or 3PL partner relation is a must</li><li>Data and detail-oriented, and tech-savvy</li><li>Ability to guide senior-level executives and manage the expectations of multiple stakeholders</li><li>Ability to lead, coordinate, and facilitate the work of others; have supervisory responsibilities</li><li>Ability to take a broad perspective to problems and spot new, less obvious solutions</li><li>Ability to perform a variety of the most complex tasks and/or lead one or more teams</li><li>Be able to use knowledge of how the team integrates with other teams to coordinate efforts and resources to achieve shared and individual objectives</li><li>Excellent analytical and communication skills, and always hands-on with several tools</li></ul>

<p><strong>Arab Otsuka Nutraceuticals Co., S.A.E. (AON)</strong> is a <strong>Japanese multinational company</strong> and an affiliate of <strong>Otsuka Pharmaceutical Co., Ltd.</strong>, specializing in innovative nutraceutical and health products, including <strong>ORONAMIN C</strong>. AON operates the <strong>Otsuka Robeki Factory in 10th of Ramadan City</strong>, serving the Egyptian market with plans for regional expansion.<br></p><p>We are looking for an experienced <strong>GL Supervisor</strong> to oversee General Ledger activities within our <strong>manufacturing environment</strong>, ensuring accurate accounting, timely month-end closing, reconciliations, and financial reporting. Experience in <strong>FMCG, Pharmaceutical, Nutraceutical, or manufacturing industries</strong> is highly preferred.<br></p><h3>Key Responsibilities</h3><ul><li><p>Supervise and execute <strong>General Ledger activities</strong> and ensure accurate and complete accounting records.</p></li><li><p>Lead <strong>monthly and annual closing activities</strong>, including journal entries, accruals, prepayments, amortization, and closing adjustments.</p></li><li><p>Ensure accurate posting and allocation of transactions to the appropriate <strong>GL accounts and cost centers</strong>.</p></li><li><p>Prepare and review <strong>account reconciliations and analyses</strong>, ensuring completeness and accuracy.</p></li><li><p>Monitor and analyze <strong>manufacturing and operational expenses</strong> and ensure proper accounting treatment.</p></li><li><p>Prepare and review <strong>monthly financial and management reports</strong>.</p></li><li><p>Monitor and reconcile <strong>bank accounts, cash transactions, advances, and other balance sheet accounts</strong>.</p></li><li><p>Ensure all expenses and invoices are properly recognized and recorded within the required deadlines and in line with approved SOPs.</p></li><li><p>Follow up on <strong>intercompany transactions and reconciliations</strong> where applicable.</p></li><li><p>Support the Finance Manager / Financial Controller during <strong>internal and external audits</strong> and provide required documentation.</p></li><li><p>Ensure compliance with company accounting policies, procedures, internal controls, and applicable accounting standards.</p></li><li><p>Analyze financial data and operational costs to support <strong>cost control and business decision-making</strong>.</p></li><li><p>Support manufacturing and supply chain teams with financial analysis and performance indicators.</p></li><li><p>Identify opportunities for <strong>process improvement, automation, and efficiency enhancement</strong> within accounting operations.</p></li><li><p>Lead, coach, and develop GL team members to ensure high performance and continuous improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor's degree in <strong>Accounting, Finance, or related field</strong>.</p></li><li><p><strong>4–7 years of accounting experience</strong>, including 2+ years in <strong>GL/Senior Accounting/Supervisory</strong> roles.</p></li><li><p>Strong experience in <strong>GL, month-end closing, reconciliations, financial reporting, and cost accounting</strong>.</p></li><li><p>Manufacturing experience, preferably in <strong>FMCG, Pharmaceutical, or Nutraceutical</strong> industries.</p></li><li><p>Good knowledge of <strong>IFRS, internal controls, and audit principles</strong>.</p></li><li><p>Proficiency in <strong>SAP and Advanced Excel</strong>.</p></li><li><p>Very good <strong>English</strong> with strong analytical, leadership, and communication skills.</p></li></ul><p></p>

<p><br></p><p>The small maintenance project manager is responsible for overseeing the delivery of MEP (Mechanical, Electrical, and Plumbing) and minor civil maintenance projects across the client's portfolio. Leveraging core technical expertise in MEP fit-out or construction works, this role focuses on asset replacements, small-scale enhancements, and service improvements to ensure that buildings operate efficiently and meet client requirements. The position requires effective project supervision from initiation to closeout, close collaboration with suppliers and contractors, and proactive stakeholder communication to ensure seamless business continuity.</p><p>What your day-to-day will look like:</p><ul><li>Lead the planning and execution of maintenance projects with a primary focus on MEP fit-out and construction works, including asset replacement and service upgrades.</li><li>Develop project scopes in coordination with client needs, building systems, and operational objectives.</li><li>Source quotations, review technical submissions, and evaluate tender documents to secure optimal solutions and maintain compliance with standards.</li><li>Supervise all stages of project delivery, ensuring adherence to timelines, quality benchmarks, health and safety protocols, and local regulations.</li><li>Manage project budgets, monitor expenditure, identify cost-saving strategies, and support accurate financial reporting.</li><li>Maintain clear communication among clients, consultants, contractors, and internal stakeholders for effective project coordination.</li><li>Provide frequent progress updates, maintain accurate project records, and ensure consistent documentation throughout project lifecycle.</li><li>Promote sustainability by ensuring efficient work practices, supporting energy management, and contributing to related initiatives as required.</li><li>Ensure comprehensive project closeout, including the proper handover of completed works, documentation, and reports.</li><li>Maintain the 'SP-ECM Tracker' and work with suppliers on energy calculation templates</li></ul><p><strong>Desired Candidate Profile</strong></p><b>Required Qualifications and Skills</b><ul><li>Bachelor's degree in mechanical engineering, Construction Management, Project Management, or a related field.</li><li>Minimum 5 years of experience in MEP project management for fit-out or construction work, with hands-on exposure to building services and systems.</li><li>Strong technical knowledge of MEP disciplines, maintenance principles, and local regulatory standards.</li><li>Proven ability to manage contractors, assess tenders, and supervise works from initiation through completion.</li><li>Capable of working independently, resolving issues, and ensuring timely project delivery.</li><li>Proficiency in written and spoken English and Arabic.</li><li>Familiarity with project management tools and MS Office applications.</li><li>Excellent communication and stakeholder engagement skills.</li></ul>

<p><br></p><p>Position Title: Planner Materials Location: 6th October City, Cairo, Egypt Position Overview The Production planner and demand planner reports to Supply and Inventory Manager Hotmelt and is responsible for coordinating and optimising the production process for the plant in Cairo. Ensure that products are manufactured on time, within budget, and to the required quality standards. The production planner acts as the bridge between various departments, including Sourcing, Procurement, Manufacturing, Sales and Customer Service, ensuring efficient workflow and resource utilisation. The role of a Production Planner is critical to the success of manufacturing operations, ensuring smooth production flow, cost efficiency, and timely delivery to customers</p><p>Primary Responsibilities:</p><p>Production Scheduling: Develop and maintain production schedules to meet customer demand and optimise manufacturing efficiency in alignment with Supply Chain KPIs including working capital and SIFOT. Daily coordination with production supervisors to align schedules with workforce and equipment availability.</p><p>Resource Planning: Ensure the availability of raw materials, components, and equipment required for production. Collaborate with Purchasing Agent to manage inventory levels and order materials as needed.</p><p>Workflow Optimisation: Monitor production processes to identify bottlenecks or inefficiencies. Recommend and implement process improvements to enhance productivity and reduce costs. Communicate to Customer Service updates on production status and address any issues impacting delivery.</p><p>Data Analysis &amp; Reporting: Analyse production data, track progress, and adjust schedules as necessary. Reports on production performance, delays, and corrective actions.</p><p>Coordination with Stakeholders: Liaise with operations, engineering, and R&amp;D teams to align production activities with market needs and project timelines.</p><p>Quality Control: Ensure that production activities adhere to quality standards and specifications. Work closely with quality team to resolve any production defects or concerns. Participate in ad hoc projects</p><p><strong>Desired Candidate Profile</strong></p><p>Minimum Requirements Finished Apprenticeship, ideally business administration or supply chain management Min. 2- 5 years job experience in production, production planning department in industrial environment Language skills: English fluently spoken and in writing, other language is a plus Computer skills: familiar with ERP system SAP, Microsoft Word, Excel, Outlook Personal skills: teamwork, reliability, persistence, good communicator, very good sense of time; ability to work under timely pressure and prioritise</p>

<p>Are you a seasoned sales leader with a passion for driving growth and managing critical client relationships? We're on the hunt for a dynamic and visionary key account section head to join our thriving team in <strong>Cairo, Egypt</strong>! This pivotal <strong>on-site</strong> role offers an exhilarating opportunity to make a monumental impact, shaping our success within the vibrant sales/retail and customer service/support sectors.</p><p>If you possess <strong>5-10 years of progressive experience</strong>, a burning desire to inspire a high-performing team, cultivate invaluable key accounts, and consistently exceed ambitious sales targets, then this is your unparalleled opportunity to shine brightly!</p><p>Responsibilities:</p><p>Manage key accounts such as hypermarkets and major retail chains (Carrefour, El-Morshedy Mall, etc.).</p><p>Develop long-term relationships with key clients to ensure satisfaction and business continuity.</p><p>Negotiate contracts and commercial agreements, ensuring proper execution.</p><p>Achieve sales targets and revenue goals for assigned accounts.</p><p>Lead and supervise the sales team serving key accounts, providing guidance and performance monitoring.</p><p>Resolve client issues and complaints promptly and effectively.</p><p>Prepare sales reports and account performance updates for senior management.</p><p><strong>Requirements</strong></p><h3><strong>Exciting Qualifications for This Pivotal Role:</strong></h3><ul><li><p><strong>Proven Expertise:</strong> A demonstrably strong background in <strong>Sales</strong> with an impeccable track record of consistently exceeding challenging <strong>Sales Targets</strong>.</p></li><li><p><strong>Leadership Excellence:</strong> Exceptional skills in <strong>Account Management</strong>, masterful <strong>Negotiation</strong>, and strategic acumen in <strong>Strategic Planning</strong>.</p></li><li><p><strong>Team Inspiration:</strong> Demonstrated ability in <strong>Team Leadership</strong> and adeptness in <strong>Performance Management</strong>, fostering growth and success.</p></li><li><p><strong>Growth Driver:</strong> Strong proficiency in <strong>Business Development</strong> and sophisticated <strong>Market Analysis</strong> capabilities to uncover new opportunities.</p></li><li><p><strong>Communication Prowess:</strong> Outstanding <strong>Communication</strong>, sharp <strong>Problem Solving</strong>, and superior <strong>Customer Relationship Management</strong> capabilities.</p></li><li><p><strong>Technical Acuity:</strong> Hands-on experience with leading <strong>CRM Software</strong> and a comprehensive understanding of <strong>Retail Operations</strong> and advanced <strong>Client Retention</strong> strategies.</p></li><li><p><strong>Experience:</strong> A minimum of <strong>5-10 years of progressive experience</strong> in Sales, Key Account Management, or a closely related field, with a significant portion dedicated to leadership and team oversight.</p></li><li><p><strong>Career Level:</strong> This is a demanding yet rewarding <strong>Manager-level role</strong>, requiring a proactive, strategic thinker with a strong sense of ownership, an unwavering commitment to excellence, and the ability to drive outstanding results both independently and through the empowerment of a dedicated team.</p></li></ul><p></p>

<p>Who we are We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.</p><p>Why choose us Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.</p><p>Job Purpose The Facility Manager Hard Services is responsible for the day-to-day management, maintenance and performance of all hard services (MEP, civil, HVAC, fire and life safety, and building infrastructure) on site. The role ensures assets are maintained to the highest safety and reliability standards, statutory compliance is upheld, and service delivery meets client SLAs and KPIs.</p><p>What you will be doing This position has the authority to:</p><ul><li>Approve emergency reactive works and mobilize specialist contractors within delegated financial limits</li><li>Stop any unsafe work or equipment operation on site</li><li>Approve technician/engineer work schedules, shift rosters and overtime</li><li>Initiate purchase requisitions for spares, consumables and contracted works</li><li>Sign off completed PPM and reactive maintenance work orders</li></ul><p>Skills Required</p><ul><li>Strong technical/engineering judgment and problem-solving</li><li>Leadership and team management</li><li>Vendor negotiation and contract management</li><li>Client relationship management</li><li>Attention to compliance, documentation and reporting accuracy</li><li>Ability to work under pressure in a 24/7 operational environment</li></ul><p>Knowledge Required</p><ul><li>HVAC, electrical distribution, fire &amp; life safety systems, BMS and generators</li><li>CAFM/CMMS platforms</li><li>Local Civil Defense and building code requirements</li><li>HSE regulations and permit-to-work systems</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What you will bring</p><ul><li>Bachelor's degree in Mechanical/Electrical Engineering or related field</li><li>5 8+ years' experience in hard services/MEP facilities management, ideally within IFM or corporate real estate environments</li><li>Familiarity with CAFM/CMMS platforms</li></ul>

<p>The incumbent in the position is responsible for managing the Travel &amp; Trade market , which includes developing new business, negotiating contracts and maintaining good relations with actual clients in order to meet and exceed the targets set for the Travel &amp; Trade . Responsible for key account management on an assigned account base or geographic area, ensuring revenue maximization, achievement of personal targets and increasing fair market share versus competitor set. Responsible for prospecting new accounts. Responsible for all segments of assigned geographical markets, which may include, but not be exclusively limited to European markets. Conduct site inspections. Follow up of tentative bookings in the assigned markets. Detailed knowledge of competitor set. Detailed knowledge of all services provided by the Hotel and all relevant facts and figures of hotel. Responsible for timely contracting from the client base responsible for. SMART contracting to ensure optimum yielding during annual rate negotiations. Attend trade shows, sales blitz, workshops, etc. in the assigned markets. Assist the Director of Sales / Director of Sales &amp; Marketing in defining an annual sales action plan and execute set actions accordingly. Assist the Director of Sales / Director of Sales &amp; Marketing with the preparation of the annual budget by providing statistics and forecasts of account productions. Execute sales actions within set cost budget structure. Document all sales actions in SFA (S&amp;C). Update OPERA contact database at all times. Cross sell other Kempinski Hotels. Understand, and follow the Company Sales Vision. Participation in Duty Manager Rota. Understand and strictly adhere to the Rules &amp; Regulations established in the Employees Handbook and the Hotel s policy on Fire, Hygiene, Health &amp; Safety. Ensure that all potential and real hazards are reported and rectified immediately. Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.</p><p><strong>Desired Candidate Profile</strong></p><p>To fill this position the candidate must have: Two (2) years experience in a Sales position, preferably in a 4/5 star hotel. Planning/organisation Adaptability Flexibility Initiative Negotiation skills Selling skills Innovative ideas Strong computer skills, including Microsoft Office, (Excel/PowerPoint/Word) Micros Fidelio Opera and Sales &amp; Catering</p>

<p>EgyBell is hiring Business Development Manager for a multinational company. Key Responsibilities Develop and manage strategic relationships with key retail accounts, ensuring long-term customer satisfaction and business growth. Identify, qualify, and convert new business opportunities through proactive lead generation and market engagement. Drive market penetration initiatives and contribute to increasing market share across the region. Acquire and develop new customers and projects within the MENA market, building tailored commercial strategies to meet customer needs. Expand the company s presence within the retail sector, including shopfitting, store concepts, interior solutions, and related industries. Act as the primary point of contact for regional customers, ensuring effective account management and ongoing business development. Conduct market research, competitor analysis, and customer intelligence activities to identify growth opportunities and emerging trends. Manage the regional product and service portfolio to maximize market coverage and profitability. Collaborate closely with international stakeholders and global sales teams to align regional activities with corporate objectives. Prepare sales forecasts, manage budgets, monitor KPIs, and provide regular reports on sales performance and pipeline development. Develop and manage reseller networks across the MENA region, ensuring alignment with company standards and growth objectives. Represent the company at industry events, exhibitions, trade fairs, and customer meetings.</p><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, Engineering, or a related field.</li><li>5 10+ years of experience in Business Development, Sales, or Key Account Management within a B2B environment.</li><li>Fluent English communication skills with the ability to negotiate and manage commercial discussions at a professional level.</li><li>Proven track record in client acquisition, business growth, and account management.</li><li>Strong network within Egypt, including retail chains, contractors, developers, distributors, or related stakeholders.</li><li>Experience in one or more of the following sectors: Retail Solutions &amp; Shopfitting, Supermarket Equipment &amp; Trolley Systems, Interior Fit-Out Solutions, Industrial Solutions, Logistics Solutions</li><li>Strong commercial acumen and customer relationship management skills.</li><li>Excellent communication, presentation, and negotiation abilities.</li><li>Strategic thinker with strong analytical and problem-solving capabilities.</li><li>Highly independent, self-motivated, and results-oriented.</li><li>Ability to manage multiple projects and stakeholders across different markets.</li><li>High willingness to travel frequently within the region as required by business needs.</li><li>Advanced user of MS Office, particularly Outlook, PowerPoint, and Excel.</li><li>Experience with SAP is considered a strong advantage.</li></ul>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Business Development Activities:&nbsp;</strong></p><ul><li><p>Support IBD unit manager in developing, managing, and operating an effective and efficient quarter and annual strategy focusing on attracting data centers&nbsp;and the outsourcing industry to operate in Egypt<strong>.</strong></p></li><li><p>Assist in developing, managing and operating an effective and efficient mechanism for fulfilling all main responsibilities of the business development cycle<strong>.</strong></p></li><li><p>Manage the process of studying market needs, market surveys, and the competitors strategically and various incentive models offered by competing countries<strong>.</strong></p></li><li><p>Support in developing, managing and implementing all growth strategies and marketing strategies, along with action plans for his/her business development activities<strong>.</strong></p></li><li><p>Prepare related budgets for prospect investors.</p></li><li><p>Assign and manage annual budget for prospect investors.</p></li><li><p>Develop new customers and markets in the data center arena&nbsp;and the outsourcing industry.</p></li></ul><p><strong>Business Development cycle:&nbsp;</strong></p><ul><li><p>Prospect discovery (target long list), produce a detailed database covering target list, prospect market size, and key decision person per account.</p></li><li><p>Prospect development (Contact initiated), initiate contact and build an accurate level of relationship to secure business opportunities.</p></li><li><p>Prospect opportunities (value proposition &amp; data exchange), update &amp; present Egypt’s value proposition.</p></li><li><p>Prospect due diligence, support the in arranging due diligence visits and select support companies relevant for investor.</p></li></ul><p><strong>Awareness/Outreach Activities Conferences Participation:&nbsp;</strong>Create, implement, and execute an aggressive outreach and conferences participation strategy to increase Egypt’s visibility within the data center&nbsp;and the outsourcing industry.&nbsp;</p><p><strong>Miscellaneous Projects</strong>: Manage the implementation of miscellaneous activities including responding to investor’s RFI, arranging due diligence visits according to the scope of services required.&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>Bachelor Degree from a reputable university.&nbsp;</p></li><li><p>MBA is a plus.</p></li><li><p>Minimum 5-7 years of experience in Business Development, Project and Account Management within the Data Center industry.</p></li><li><p>Extensive Data Center Industry Knowledge.</p></li><li><p>Excellent project &amp; time management.</p></li><li><p>Strong presentation &amp; report writing skills.</p></li><li><p>Advanced Computer skills.</p></li><li><p>Strong Customer Relationship Management.</p></li><li><p>Ability to perfectly communicate in English language (reading, writing and speaking).</p></li><li><p>Ability to keep both the company goals and client expectations in mind when developing business strategies. Manage clients’ expectations and recommend to the company executives ways his department or division can better meet company goals</p></li></ul><p></p>

<p><strong>Who are we?</strong></p><ul><li><p>Founded in 2011, our story began with a mission to provide vision correction for the whole family. Our passion for optics is endless, with expert opticians and unique designs, we can bring our vision and products to life.</p></li></ul><p><strong>Our Why:</strong></p><ul><li><p>One third of the global population (3 billion people) needs vision correction, making it the world’s biggest disability. 32 million Egyptians have visual impairment that can be avoided or improved. We are committed to spreading awareness, eradicating visual impairments, and providing expertise through our eye care professionals.</p></li></ul><p><strong>Our How:</strong></p><ul><li><p>By utilizing the advantages of the internet coupled with 12 stores around Egypt, we are aiming to serve our clients better and faster than ever before. Our commitment to quality made us partner with the second largest eyewear producer worldwide; Safilo based in Italy. Making us perfectly positioned for the future. Eyewear is personal, and our promise to our customers is exceptional customer care and integrity in every interaction.</p></li></ul><p><br>&nbsp;</p><p><strong>Job Title:</strong> Leasing Specialist</p><p><strong>Department</strong>: Business Development</p><p><strong>Reporting to</strong>: Business Development Manager</p><p><br>&nbsp;</p><p><strong>What you’ll be doing</strong></p><ul><li><p>Greet prospective residents, conduct property tours, and highlight community features and amenities.</p></li><li><p>Respond to leasing inquiries via phone, email, and walk-ins in a timely and professional manner.</p></li><li><p>Guide prospects through the leasing process, including application, screening, lease preparation, and move-in coordination.</p></li><li><p>Maintain up-to-date knowledge of market conditions, rent pricing, and competitor properties.</p></li><li><p>Achieve leasing goals set by management and contribute to high occupancy rates.</p></li><li><p>Assist with marketing efforts, including online listings, social media posts, outreach events, and promotional campaigns.</p></li><li><p>Ensure all leasing documentation is accurate, complete, and compliant with company policies and local laws.</p></li><li><p>Handle resident concerns or service requests and communicate with the maintenance and management teams as needed.</p></li><li><p>Support resident retention by participating in community events and building positive relationships with tenants.</p></li></ul><p>&nbsp;</p><p><strong>Requirements</strong></p><p>&nbsp;</p><ul><li><p>2–3 years of residential leasing experience.</p></li><li><p>Bachelor's degree.</p></li><li><p>Strong understanding of leasing best practices.</p></li><li><p>Proficient in Microsoft Office Suite and property management software.</p></li><li><p>Excellent communication, sales, and customer service skills.</p></li><li><p>Highly organized, detail-oriented, and able to manage time effectively.</p></li><li><p>Positive attitude with a team-player mindset.</p></li></ul><p></p>

<ul><li><p>upervise and manage the Call Center team to ensure efficient and high-quality customer service operations.</p></li><li><p>Monitor and manage inbound calls, outbound follow-up calls, emails, and chat interactions to ensure timely and professional customer support.</p></li><li><p>Provide guidance and support to team members in handling customer inquiries, complaints, and requests.</p></li><li><p>Ensure accurate and consistent information is provided regarding products, services, policies, and procedures.</p></li><li><p>Monitor team performance against KPIs, including service level, response time, quality, customer satisfaction, and productivity.</p></li><li><p>Handle escalated customer issues and complex cases, ensuring appropriate resolution and customer satisfaction.</p></li><li><p>Conduct regular quality monitoring and provide constructive feedback and coaching to improve team performance.</p></li><li><p>Ensure adherence to company guidelines, fintech industry regulations, data protection policies, and customer service standards.</p></li><li><p>Identify recurring customer issues and provide recommendations to improve processes, products, and overall service delivery.</p></li><li><p>Ensure all customer interactions and resolutions are accurately documented in the CRM system.</p></li><li><p>Prepare and share regular performance reports and operational updates with the Customer Service Manager.</p></li><li><p>Conduct regular team briefings, coaching sessions, and training to ensure employees remain updated on products, features, procedures, and compliance requirements.</p></li><li><p>Monitor attendance, adherence, and daily team activities to ensure smooth call center operations.</p></li><li><p>Share customer feedback and operational insights with relevant departments to support continuous improvement.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in Business Administration, Commerce, or any relevant field.</p></li><li><p>5-7 years of experience in Call Center or Customer Service, with at least 1–2 years in a Team Leader or supervisory role.</p></li><li><p>Strong experience in managing inbound and outbound customer service operations.</p></li><li><p>Previous experience in fintech, banking, financial services, or a related industry is preferred.</p></li><li><p>Strong leadership, coaching, and team management skills.</p></li><li><p>Excellent communication and interpersonal skills.</p></li><li><p>Strong problem-solving and conflict-resolution abilities.</p></li><li><p>Good understanding of Call Center KPIs, including AHT, SLA, Service Level, CSAT, Quality, and Productivity.</p></li><li><p>Proficiency in CRM systems and Microsoft Office, particularly Excel.</p></li><li><p>Ability to analyze team performance and prepare operational reports.</p></li><li><p>Strong customer-focused mindset with the ability to handle escalations professionally.</p></li><li><p>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</p></li><li><p>Good command of English is preferred.</p></li></ul><p></p>