Tourism manager Jobs

<p>We are looking for an experienced and results-driven <strong>Area Supervisor</strong> to manage and develop business operations across <strong>Sharqia Governorate</strong>. The role will be responsible for supervising field teams, expanding the company’s merchant/agent network, achieving business targets, and ensuring high-quality service and operational compliance.</p><h2>Key Responsibilities</h2><ul><li><p>Manage and supervise field sales/operations activities across the assigned area in Sharqia.</p></li><li><p>Lead, coach, and monitor the performance of field representatives and team members.</p></li><li><p>Achieve monthly and quarterly targets related to merchant/agent acquisition, activation, transactions, and revenue.</p></li><li><p>Identify and develop new business opportunities and potential merchants/agents within the territory.</p></li><li><p>Build and maintain strong relationships with merchants, agents, and key local partners.</p></li><li><p>Monitor market activity, competitors, pricing, and customer behavior and provide regular market insights.</p></li><li><p>Ensure proper onboarding, activation, and continuous engagement of merchants/agents.</p></li><li><p>Track team KPIs and prepare regular performance reports for management.</p></li><li><p>Conduct regular field visits to ensure team productivity and operational quality.</p></li><li><p>Ensure compliance with company policies, KYC requirements, operational procedures, and applicable FinTech regulations.</p></li><li><p>Coordinate with Sales, Operations, Customer Support, Risk, and Compliance teams to resolve field issues.</p></li><li><p>Identify operational challenges and implement corrective actions to improve performance and customer experience.</p></li><li><p>Manage the area efficiently and ensure optimal coverage of the assigned territory.</p></li></ul><h2></h2><p></p><p><strong>Requirements</strong></p><p></p><h2>Requirements</h2><ul><li><p>Bachelor’s degree in Business Administration, Commerce, Marketing, or a related field.</p></li><li><p><strong>2–4 years of experience</strong> in sales, field operations, merchant acquisition, fintech, payments, telecom, FMCG, or a similar industry.</p></li><li><p>Previous experience supervising or leading a field team is preferred.</p></li><li><p>Strong knowledge of the <strong>Sharqia market</strong> and local business environment.</p></li><li><p>Strong leadership, communication, negotiation, and problem-solving skills.</p></li><li><p>Target-oriented with strong analytical and reporting abilities.</p></li><li><p>Good knowledge of MS Office, especially Excel.</p></li><li><p>Ability to work extensively in the field and manage a geographically distributed team.</p></li><li><p>Valid driving license is a plus.</p></li></ul><h2>Key Performance Indicators (KPIs)</h2><ul><li><p>Merchant/Agent acquisition and activation.</p></li><li><p>Transaction volume and value.</p></li><li><p>Monthly target achievement.</p></li><li><p>Team productivity and attendance.</p></li><li><p>Merchant/Agent retention and engagement.</p></li><li><p>Territory coverage and new business growth.</p></li><li><p>Operational and compliance quality.</p></li><li><p>Customer and merchant satisfaction.</p></li></ul><h2>Location</h2><p><strong>Sharqia Governorate, Egypt</strong></p><h2>Reporting To</h2><p><strong>Area/Regional Manager</strong></p>

<p>As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</p><p>The Air Logistics Operations Optimization Manager is responsible for optimizing and harmonizing national Air Logistics operations by implementing practical, hands-on improvements across processes, systems, and tools. The role focuses on leading initiatives and projects that enhance service delivery, operational efficiency, and cost optimization in alignment with global standards.</p><p>How you create impact</p><ul><li>Drive continuous improvement of Air Logistics operations by reviewing operational workflows and implementing hands-on, practical solutions across other department and operational units</li><li>Optimize and standardize ways of working in line with global Air Logistics standards, processes, and internal systems</li><li>Lead and manage national operations optimization projects and initiatives with a clear focus on service delivery improvement and cost efficiency</li><li>Collaborate closely with Operations Managers of other departments, Global Operations Optimization teams, and other Global Air Logistics stakeholders</li><li>Own the end-to-end lifecycle of optimization initiatives, including concept definition, operational validation, implementation, and success tracking</li><li>Act as the national interface for other teams, supporting system implementation, testing, and process alignment</li><li>Drive process improvements in collaboration with the internal system and other enabling functions</li><li>Lead and coordinate the National Operations Optimization Team, where applicable</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor s or master s degree in supply chain management, Product Management, or a related field</li><li>3+ years of experience in Air Logistics operations, optimization, or supply chain management</li><li>Strong project management expertise with proven experience leading cross-functional initiatives</li><li>Extensive knowledge of Air Logistics services, operational processes, and carrier/supplier relationships</li><li>High proficiency in Air Logistics systems</li><li>Strong analytical, problem-solving, and change management capabilities</li><li>Excellent communication and stakeholder management skills across operational and global teams</li><li>Fluent in English and Arabic with the ability to work effectively in a regional or global environment</li></ul>

<p><b>POSITION SUMMARY</b></p><p><br></p><p>&nbsp;Prepare drink orders for guests according to specified recipes using measuring systems. Issue, open, and serve wine/champagne bottles. Set up and maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare fresh garnishes for drinks. Stock ice, glassware, and paper supplies. Transport supplies to bar set-up area. Wash soiled glassware. Remove soiled wares from bar top and tables and place in designated area. Anticipate and communicate replenishment needs. Process all payment methods. Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. Secure liquors, beers, wines, coolers, cabinets, and storage areas. Complete closing duties. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.</p><p><strong>Desired Candidate Profile</strong></p><p>Education: high school diploma or G.E.D. equivalent.</p><p>Related Work Experience: At least 1 year of related work experience.</p><p>Supervisory Experience: No supervisory experience.</p><p>License or Certification: None</p>

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist® and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <p><strong>Job responsibilities:</strong></p> <ul> <li>Prepare and maintain the bar, ensuring all equipment is ready and operational before service</li> <li>Greet customers, take orders, and prepare drinks to operational standards</li> <li>Coordinate bar personnel and oversee daily bar operations to maintain high service quality</li> <li>Identify and report technical breakdowns and equipment maintenance needs</li> <li>Conduct monthly inventory counts and report results to senior management</li> <li>Monitor beverage consumption demands and maintain stock levels according to par requirements</li> <li>Prepare and oversee special occasion bar arrangements</li> <li>Train and develop bar staff in accordance with departmental standards</li> <li>Ensure employee compliance with work schedules and operational procedures</li> <li>Communicate effectively with other departments and senior management</li> <li>Strive to achieve 100% customer satisfaction</li> <li>Perform all duties in accordance with Food and Beverage Manager directives and hotel operational standards</li> <li>Handle cash transactions, process payments, and maintain accurate financial records for bar operations</li> <li>Maintain strict adherence to health, safety, and hygiene standards, ensuring compliance with food and beverage regulations</li> <li>Resolve customer complaints and concerns professionally whilst maintaining service excellence and guest relations</li> <li>Implement upselling techniques and promote premium beverages and special offerings to enhance revenue generation</li> </ul> <h4>Qualifications</h4> <ul> <li><strong>Education:</strong> At least a vocational school or high school diploma. If graduated from high school, certification in the related field is required.</li> <li><strong>Experience:</strong> At least 3 years of experience in the industry.</li> <li><strong>Foreign language:</strong> English is required. Knowledge of Arabic is an asset.</li> <li><strong>Courses and training:</strong> Vocational trainings and seminars.</li> <li><strong>Skills:</strong> Basic knowledge of the products and services in the related field (spirits, soft drinks, cocktails, presentation etc.). Expected to perform other actions that are similar in content. Requires awareness of other related processes.</li> </ul></p><p></p>

<p>We're looking for a creative, data-driven <strong>Marketing Specialist</strong> who can bridge the gap between advanced renewable energy technology and the everyday needs of our customers. You won't need to build the technology but you'll need to master the story behind it.</p><p></p><p>This is a high-impact role at a growing startup. You'll have the opportunity to shape NoorNation's brand voice across Egypt and Africa, own multi-channel campaigns from brief to results, and grow into a senior marketing leadership position as the team scales.</p><p><br><strong>Responsibilities/Duties</strong></p><ul><li><p>Translate complex solar and water engineering concepts into clear, human-centered content for non-technical audiences across digital and print channels.</p></li><li><p>Design and produce compelling marketing materials including graphics, brochures, social posts, newsletters, and presentations using Canva or Adobe tools.</p></li><li><p>Plan and execute multi-channel digital campaigns (SEO/SEM, email marketing, paid social, display ads) from strategy through performance reporting.</p></li><li><p>Manage NoorNation's website, social media platforms, and online advertising accounts with a consistent brand voice and publishing schedule.</p></li><li><p>Conduct market research to identify customer trends, competitive positioning, and partnership opportunities across Egypt and Sub-Saharan Africa.</p></li><li><p>Represent NoorNation at exhibitions, industry conferences, and online events, building brand visibility and generating leads.</p></li><li><p>Coordinate with external agencies, freelancers, and vendors to deliver quality outputs on time and within budget.</p></li><li><p>Contribute to monthly and quarterly marketing plans aligned with business and sales objectives.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications</strong></p><p><strong>Required</strong></p><ul><li><p>&nbsp;Bachelor's or Master's degree in Marketing, Business, Mass Communication, or a related field.</p></li><li><p>Demonstrable experience with SEO/SEM tools, email marketing, and social media management platforms.</p></li><li><p>Strong skills in Canva for content design; experience with Google Workspace and Microsoft Office (Excel, PowerPoint).</p></li><li><p>Excellent written and spoken command of both English and Arabic.</p></li><li><p>Demonstrated ability to simplify complex or technical subject matter for general audiences.</p></li><li><p>Strong analytical mindset comfortable reading campaign data, spotting trends, and adjusting strategy accordingly.&nbsp;</p></li></ul><p><strong>Nice to Have</strong></p><ul><li><p>Proficiency in analytics tools: Google Analytics 4, Meta Ads Manager, and Google Data Studio / Looker Studio.</p></li><li><p>Familiarity with CRM /lead management tools.</p></li><li><p>Background in or genuine passion for renewable energy, sustainability, or social impact sectors is a plus.</p></li><li><p>Experience managing outsourced agencies or freelancers.</p></li></ul><p></p>

<p>Arcera is a global life sciences company headquartered in Abu Dhabi, United Arab Emirates. Our purpose is to enable longer and healthier lives while creating sustainable growth. We develop, manufacture, and commercialize a broad range of high-quality innovative and proven medicines in key international markets. With an operational footprint spanning over 90 countries across four continents, and manufacturing sites in eight countries, we offer more than 2,000 medicines across various therapeutic areas worldwide. We are looking for an OCE Manager to Lead the development and execution of omnichannel customer engagement strategies to drive commercial performance, enhance customer experience, and ensure consistent, data-driven interactions across all customer touchpoints. The role bridges marketing, sales, and digital to maximize customer value and business growth. The position will be reporting to Digital Marketing and Customer Engagement Head. Main Duties: Develop and implement the overall Omnichannel Customer Engagement (OCE) strategy aligned with commercial objectives. Partner with Commercial, Marketing, Medical, and Digital teams to ensure integrated engagement planning. Lead transformation initiatives to shift from traditional to customer-centric, data-driven engagement models. Build and manage a high-performing OCE team. Design and oversee the execution of multi-channel engagement plans (e.g., face-to-face, digital, remote detailing, email, social, web). Ensure consistent messaging and seamless customer experience across all channels. Drive adoption of OCE tools (e.g., CRM, marketing automation platforms) Leverage data analytics to generate actionable insights on customer behavior, preferences, and engagement effectiveness. Monitor KPIs and optimize campaigns based on performance insights. Champion the use of AI and advanced analytics to personalize engagement. Identify and implement innovative digital engagement solutions. Build internal capabilities in omnichannel planning and execution. Train commercial and field teams on OCE tools and best practices. Align OCE initiatives with sales force effectiveness and commercial excellence frameworks. Support segmentation, targeting, and customer journey mapping. Ensure engagement models are tailored to priority customer segments.</p><p><strong>Desired Candidate Profile</strong></p><p>Bachelor s degree in Business, Marketing, or related field (MBA preferred). 12+ years in commercial, marketing, digital, or customer engagement roles. Proven experience in omnichannel strategy and execution. Strong understanding of CRM systems and analytics tools. Experience in highly regulated industries (e.g., Pharma/Healthcare) is a plus.</p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>JOB DETAILS: Position Title: Cloud DevOps Engineer Reports to: Infrastructure Manager Business Line/ Department: Technology Services 1.<br> JOB PURPOSE: The Job Holder is Responsible to Designs, builds, and maintains CI/CD pipelines, automation tooling, and cloud infrastructure to accelerate software delivery and improve operational reliability across Almanea’s technology platforms.<br> 2. Job Deliverables - Accountability Description  Deliverables ­ Provisioned and documented cloud environments (Dev / UAT / Prod).<br> ­ Infrastructure-as-Code (IaC) templates (Terraform / ARM / Bicep).<br> ­ Environment architecture diagrams (approved &amp; version-controlled).<br> ­ Cloud cost optimization report (monthly / quarterly).<br> ­ Fully automated CI/CD pipelines (build + deploy) ­ Rollback / disaster recovery automation scripts ­ System monitoring dashboards.<br> ­ Alerting configuration (SLA/SLO based) ­ Monthly uptime and availability report (e.<br>g., 99.9%) ­ Incident root cause analysis (RCA) reports ­ Cloud security baseline (aligned with ISO 27001 / NCA) ­ Vulnerability and patch compliance reports ­ Access control matrix (IAM roles &amp; permissions) ­ Audit logs and compliance evidence repository.<br> ­ Backup policies documentation and implementation 3 .<br> Know How (applying of knowledge &amp; skills in job tasks) Description  ……….<br> Duties CI/CD Pipeline Management • Design, implement, and maintain CI/CD pipelines using tools such as Azure DevOps, Jenkins, or GitLab.<br> • Automate build, test, and deployment workflows to reduce manual effort and deployment risk.<br> • Monitor pipeline performance and resolve build/deployment failures promptly.<br> Infrastructure as Code (IaC) • Implement and manage infrastructure using Terraform, Ansible, or ARM templates.<br> • Maintain version-controlled infrastructure repositories and documentation.<br> • Ensure IaC practices are adopted consistently across the technology services team.<br> Cloud Operations• Manage cloud resources on Azure and/or AWS, including compute, storage, and networking.<br> • Implement cloud cost monitoring and optimization practices.<br> • Ensure cloud environments comply with security and governance standards.<br> Note: The principal accountabilities listed above are an illustrative list and not an exhaustive list.<br> Additional responsibilities may be added from time to time depending on organizational requirements.<br> 4. QUALIFICATIONS, EXPERIENCE:  Minimum Qualification ­ Bachelor degree in bachelor’s in computer science, IT, or Engineering ­ Certified in Azure DevOps Engineer / AWS DevOps Professional.<br> Kubernetes (CKA) preferred.<br>  Minimum Experience ­ Minimum Experience of 3–5 years in a DevOps or platform engineering role ­ …….<br>. proven experience is a must.<br>  Other Requirement (Skills Set) ­ CI/CD: Azure DevOps, Jenkins, GitLab CI ­ IaC: Terraform, Ansible ­ Cloud: Azure and/or AWS ­ Containerization: Docker, Kubernetes ­ Scripting: Python, Bash, PowerShell ­ Arabic (Professional) · English (Professional)</span> </div>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <span>Gramian Consultancy is a boutique consultancy specializing in IT professional services and engineering talent solutions.<br> With a strong background in software engineering and leadership, we help companies build high-performing teams by matching them with professionals who truly fit their needs.<br> Role Overview We are looking for experienced accounting and audit professionals to support the training and evaluation of advanced AI systems.<br> The role focuses on creating and reviewing realistic accounting and assurance scenarios that test AI capabilities across US GAAP, financial reporting, disclosures, internal controls, compliance, and audit judgment .<br> This opportunity is best suited to professionals with senior-level experience in public accounting or industry, such as Audit Managers, Directors, Controllers, or equivalent profiles , who are comfortable reviewing complex financial scenarios and applying professional judgment.<br> CONTRACT: Contractor assignment, 9 weeks COMMITMENT: Full-time, 40 hours per week with at least 4 hours of PST overlap LOCATIONS: Remote - anada, Mexico, Bangladesh, India, Indonesia, Pakistan, Vietnam, Egypt, Ghana, Kenya, Nigeria, or Turkey PROCESS: short online test and delivery review Key Responsibilities Create high-difficulty accounting and audit tasks based on realistic professional scenarios.<br> Develop technically accurate, gold-standard solutions aligned with accounting and assurance standards.<br> Review AI-generated outputs for accounting accuracy, completeness, professional judgment, and practical relevance.<br> Evaluate financial statements, disclosures, and complex accounting treatments under US GAAP .<br> Assess internal controls over financial reporting and compliance processes.<br> Review audit scenarios involving risk assessment, evidence evaluation, materiality, and control deficiencies.<br> Identify technical errors, unsupported conclusions, and material reporting issues.<br> Review and calibrate the work of other contributors against defined quality standards.<br> Maintain day-to-day quality and consistency across assigned tasks.<br> Escalate genuine edge cases and ambiguous evaluation criteria to the functional expert lead.<br> 8–15 years of professional accounting or audit experience , ideally at Manager–Director level in public accounting or as an industry Controller.<br> Professional qualification such as CPA, CA, ACCA , or an equivalent regional accounting credential.<br> Expert knowledge of US GAAP , financial statements, disclosures, and reporting requirements.<br> Strong experience addressing complex accounting and financial-reporting issues.<br> Hands-on experience designing, evaluating, or improving internal controls .<br></span> </div>

<p>The Position Customer Representative reporting to Customer Sales Manager. You will be responsible for the sales of pharmaceuticals in the field of Established brands ( CV, Respiratory &amp; Pain) markets, you will utilize your strategic acumen to effectively manage your territory to ensure you are regularly engaging with healthcare professionals, to ensure that company is viewed as demonstrating value and better health outcomes to healthcare professionals and patients, achieving this through demonstrating the highest level of product and disease knowledge coupled with your competencies in sales and account management. Responsibilities Planning and conducting daily visits to HCPs to promote assigned products, convey company messages. Organizing Appointments and meetings with HCP's, Building and maintaining a good business relationship with customers. Creates, monitors and revises lead generation plans to generate a substantive business opportunity pipeline. Understand and values the organization ethics fully and then apply that knowledge to their interactions. Provide the necessary clinical and outcomes data regarding their products and services. Could provide business-to-business partnership solutions that can drive revenue and save cost. Tailor messages to the audience with whom they are interacting. Could discuss how their product or service can aid in meeting the organization s quality metrics. Responds to customer questions. Effectively builds rapport with customers by probing for needs and recommending appropriate solutions. Achieves monthly, quarterly, and annual goals, while ensuring the optimum customer experience and satisfaction by following established processes and procedures. Execution of marketing strategy in full alignment with Brand &amp; Customer Managers. Collaboration with commercial &amp; market access teams to achieve goals. 100% execution under compliance / Pharmacovigilance SOPs (Policies &amp; Procedures).</p><p><strong>Desired Candidate Profile</strong></p><p>BS degree in pharmaceutical / medical science. 0-4 years of experience. Proven sales track record (if not a fresh Grad.). Experience in Cardiovascular /Dyslipidemia / Bone /Pain or Respiratory therapeutic areas. Excellent communication skills. Eager to expand knowledge and acquire new skills. Results oriented with ability to meet deadlines and handle challenging assignments. Very Good command of English language. Proficient with required practical applications &amp; software. Competent presentation skills. Self-motivated and energetic with drive to excel. Based in Cairo, New Cairo - Maadi Valid driving license.</p>

<p>The ABM Campaign Manager is responsible for planning, executing, and optimizing account-based marketing campaigns that engage high-value target accounts and drive qualified pipeline. You'll own the end-to-end campaign lifecycle from account selection and messaging through multi-channel execution, measurement, and optimization working closely with sales, BDRs, and marketing to turn priority accounts into revenue.</p><p>Principal Responsibilities:</p><p>ABM Strategy &amp; Execution</p><ul><li>Support the development and execution of the company's ABM strategy.</li><li>Define and maintain Ideal Customer Profiles (ICPs) and target account lists.</li><li>Build media plans and execute through direct and agency relationships.</li><li>Manage personalized, multi-channel campaigns (including email &amp; digital advertising) designed to engage key decision-makers within target accounts.</li><li>Establish and maintain Marketing Qualified Account (MQA) criteria and account progression stages.</li></ul><p>Marketing Technology &amp; Data</p><ul><li>Manage ABM platforms such as 6sense and Hubspot systems.</li><li>Create and maintain dynamic account segments and audience lists.</li><li>Monitor account engagement, intent data, and buying stages.</li><li>Ensure data quality and account enrichment across marketing and sales platforms.</li></ul><p>Sales &amp; Marketing Alignment</p><ul><li>Partner with Sales to prioritize target accounts.</li><li>Design and monitor the lead-lifecycle through sales handoff until qualified pipeline.</li><li>Deliver account insights, intent signals, and engagement reports.</li></ul><p>Campaign Management &amp; Operations</p><ul><li>Design, implement, and manage end-to-end marketing campaigns, including awareness, demand generation, and lead qualification programs.</li><li>Ensure all campaigns adhere to brand guidelines, legal requirements, and best practices for deliverability and performance.</li></ul><p><strong>Desired Candidate Profile</strong></p><p><strong>Education &amp; Experience:</strong></p><ul><li>Bachelor s degree in marketing, Business, or a related field.</li><li>6-7+ years of experience in Campaign management, Demand Generation, or ABM preferably in a B2B Tech/SaaS environment, cybersecurity, and/or highly regulated industries such as financial services and government.</li><li>Experience with ABM and marketing automation platforms (e.g. HubSpot, Marketo, Demandbase, 6sense, or comparable).</li><li>Hands-on in-platform experience running LinkedIn Ads and Google Ads, including building, optimizing, and reporting on paid campaigns.</li><li>Strong understanding of the B2B sales cycle and lead management process (MQL, SQL, SAL, etc.)</li><li>Proven track record of designing and executing successful multi-channel marketing campaigns that generate qualified pipeline</li><li>Strong analytical, reporting, and project management skills.</li></ul>

<p>Overview This role is responsible for supporting 3PM and warehouse performance monitoring and governance, working in partnership with the 3PM manager and warehouse teams. The role will interact with local site teams to deliver on the day to day needs of the business whilst also supporting longer term initiatives where required. Experience of logistics operation and terminology will be important to success in this role Responsibilities Analyze contractual performance to provide input for contract renewal Review and assess available capacity in warehouse, make recommendations / action as required Support review / provide insight of technical constraints for pallet management Track 3rd party/contractor performance through KPI reports against service levels, Establish improvement actions based on tracked performance against service levels where necessary Warehouse Ops Review and assess available capacity in warehouse, make recommendations / action as required Monitor KPIs against targets and budgets, Establish improvement actions based on tracked performance against service levels where necessary Reverse Logistics PoC: Receive information about refusal order from customer service (order refused after reaching customer premise) (both 3PL and Company Owned) Align on issue resolution with customer service Monitoring the process of short shelf life stocks clearing (monthly process) to reduce destructions. Systems Support new WMS procedures, configurations, system updates and malfunctions with escalation as required Support and Manage user access, authorizations and backups in WMS</p><p><strong>Desired Candidate Profile</strong></p><p>Proficiency in English (spoken and written) Demonstrated stakeholder management experience with both internal and external customers working within logistics operational environment (usually min 1 yrs experience suitable internships accepted) Demonstrated Working knowledge of Warehouse management systems required including stock planning and inventory management (usually min 1 yrs experience suitable internships accepted) As part of previous experience, a working Knowledge of MRP required (pref. SAP) Strong Excel &amp; Office package knowledge mandatory Demonstrated coordination of disparate groups to drive problem resolution Good communication and interpersonal skills given need to interface daily with executional teams; Action-orientated, demonstrating a drive for results and a passion for Live issue resolution. Able to work in a pressurised and changing work environment; Collaboratively and proactively works with multi-functional teams Flexible, organized and able to handle competing priorities</p>

<p>To oversee, direct, and optimize the daily operational, administrative, and clinical support activities of the Outpatient Department (OPD). The OPD Manager ensures high standards of patient care, efficient clinic flow, exceptional patient satisfaction, and optimal utilization of medical and administrative resources.</p><h3>1. Operations &amp; Clinic Management</h3><ul><li><p>???? <strong>Daily Operations:</strong> Oversee day-to-day operations across all outpatient specialty clinics, ensuring timely openings, smooth patient flow, and minimal wait times.</p></li><li><p>????️ <strong>Roster &amp; Schedule Management:</strong> Coordinate physician schedules, clinic availability, and staffing levels (nurses, receptionists, clinic assistants) to match patient volume demands.</p></li><li><p>???? <strong>Patient Flow Optimization:</strong> Identify operational bottlenecks in registration, consultation, diagnostics, and billing, implementing solutions to enhance turnaround time.</p></li><li><p>????️ <strong>Facility &amp; Equipment Upkeep:</strong> Ensure clinic rooms, waiting areas, and medical equipment are clean, fully functional, and regularly maintained in coordination with biomedical engineering and housekeeping teams.</p></li></ul><h3>2. Patient Experience &amp; Quality Assurance</h3><ul><li><p>⭐ <strong>Service Excellence:</strong> Drive patient satisfaction initiatives, handling patient feedback, complaints, and service recovery swiftly and professionally.</p></li><li><p>????️ <strong>Quality &amp; Accreditation Compliance:</strong> Enforce compliance with hospital policies, infection control standards, and healthcare accreditation guidelines (e.g., JCI, GAHAR).</p></li><li><p>???? <strong>KPI Tracking:</strong> Monitor OPD performance metrics, including daily patient volume, average waiting time, clinic utilization rates, and overall satisfaction scores.</p></li></ul><h3>3. Financial &amp; Resource Management</h3><ul><li><p>???? <strong>Revenue Optimization:</strong> Work closely with billing and insurance departments to minimize claim rejections, prevent leakage, and maximize clinic profitability.</p></li><li><p>???? <strong>Inventory &amp; Supply Chain:</strong> Oversee inventory levels of medical consumables, office supplies, and equipment needed for OPD operations.</p></li></ul><h3>4. Leadership &amp; Team Development</h3><ul><li><p>???? <strong>People Management:</strong> Lead, mentor, and evaluate administrative and clinical support staff within the OPD.</p></li><li><p>???? <strong>Training &amp; Onboarding:</strong> Conduct regular training sessions on customer service standards, communication skills, and operational workflows for clinic staff.</p></li></ul><p></p><p><strong>Requirements</strong></p><ul><li><p><strong>Education:</strong></p><ul><li><p>Bachelor’s degree in healthcare administration, Medicine, Nursing, Business Administration, or related field.</p></li><li><p><em>A master's degree (MHA, MBA, or Healthcare Management) is a strong plus.</em></p></li></ul></li><li><p><strong>Experience:</strong></p><ul><li><p>5–8 years of experience in healthcare operations, with at least 2–3 years in a managerial or supervisory role within an Outpatient Department or Polyclinic environment.</p></li></ul></li><li><p><strong>Technical Skills:</strong></p><ul><li><p>In-depth understanding of Hospital Information Systems (HIS / EMR), appointment scheduling software, and queue management systems.</p></li><li><p>Proficiency in data analysis, reporting (Excel/Power BI), and resource allocation.</p></li></ul></li></ul><p></p>

<p>1- Understanding the purchasing needs and demands.&nbsp;&nbsp;</p><p>&nbsp;</p><p>2-&nbsp;&nbsp;&nbsp;&nbsp; Identifying the suppliers and vendors for goods.&nbsp;&nbsp;</p><p>&nbsp;</p><p>3-&nbsp;&nbsp;&nbsp;&nbsp; Negotiating with the suppliers which include price, quality, delivery time, etc.&nbsp;&nbsp;</p><p>&nbsp;</p><p>4-&nbsp;&nbsp;&nbsp;&nbsp; Preparing purchasing terms and conditions as well as pricing quotes.&nbsp;&nbsp;</p><p>&nbsp;</p><p>5-&nbsp;&nbsp;&nbsp;&nbsp; Creating purchase orders and ensuring that they tally with the order received.&nbsp;&nbsp;</p><p>&nbsp;</p><p>6-&nbsp;&nbsp;&nbsp;&nbsp; Analyzing the invoices to ensure accuracy.&nbsp;&nbsp;</p><p>&nbsp;</p><p>7-&nbsp;&nbsp;&nbsp;&nbsp; Maintaining a healthy relationship with the vendors and suppliers.&nbsp;&nbsp;</p><p>&nbsp;</p><p>8-&nbsp;&nbsp;&nbsp;&nbsp; Tracking stock in the inventory and restocking the items as and when required.&nbsp;&nbsp;</p><p>&nbsp;</p><p>9-&nbsp;&nbsp;&nbsp;&nbsp; Working closely with Sales team members.&nbsp;&nbsp;</p><p>&nbsp;</p><p>10-&nbsp; Inspecting the quality of the stock on a regular basis.&nbsp;&nbsp;</p><p>&nbsp;</p><p>11-&nbsp; Adhering to the rules and regulations of the company.&nbsp;&nbsp;</p><p>&nbsp;</p><p>12-&nbsp; Preparing and presenting inventory reports to the&nbsp;Purchasing Manager.&nbsp;&nbsp;</p><p>&nbsp;</p><p>13-&nbsp; Resolving shipment issues faced by the vendors.&nbsp;&nbsp;</p><p>&nbsp;</p><p>14-&nbsp; Updating the order details in the internal database.&nbsp;&nbsp;</p><p>&nbsp;</p><p>Staying up to date with the latest trends in the industry.&nbsp; </p><p><strong>Requirements</strong></p><ul><li><p>Bachelor’s degree in <strong>Business Administration, Supply Chain Management, Logistics, Commerce, or a related field</strong>.</p></li><li><p><strong>1–3 years of experience</strong> in purchasing, procurement, or supply chain operations.</p></li><li><p>Good knowledge of <strong>purchasing processes, supplier management, and inventory control</strong>.</p></li><li><p>Strong <strong>negotiation and communication skills</strong> with suppliers and vendors.</p></li><li><p>Ability to evaluate suppliers based on <strong>price, quality, delivery time, and service</strong>.</p></li><li><p>Good understanding of <strong>purchase orders, quotations, invoices, and procurement documentation</strong>.</p></li><li><p>Strong <strong>analytical and problem-solving skills</strong>..</p></li></ul><ul><li><p>Proficiency in <strong>Microsoft Office, especially Excel</strong>; experience with <strong>ERP systems</strong> is a plus.</p></li><li><p>Ability to work effectively with <strong>Sales, Finance, Warehouse, and other internal departments</strong>.</p></li><li><p>Strong attention to detail and ability to <strong>follow up on orders and resolve delivery issues</strong>.</p></li><li><p>Good command of <strong>English, both written and spoken</strong>.</p></li><li><p>Strong organizational skills and ability to <strong>manage multiple tasks and priorities</strong>.</p></li><li><p>Knowledge of <strong>procurement policies, procedures, and company regulations</strong>.</p></li></ul><p></p>

<p><strong>Security Manager</strong></p><p></p><p><strong>Job Summary:</strong></p><p>To lead and oversee the comprehensive security operations of the compound, ensuring the safety of residents and properties. This role acts as the primary liaison with governmental, police, and sovereign entities in Egypt, while expertly managing high-tension situations, public relations, and conflict resolution with dissatisfied or agitated residents.</p><p></p><p><strong>Key Responsibilities and Duties:</strong></p><p><strong>1. Security Operations &amp; Management:</strong></p><ul><li><p>Supervise and direct the day-to-day security operations, including gate controls, perimeter fencing, patrols, and surveillance systems (CCTV).</p></li><li><p>Conduct regular security risk assessments and update protocols to prevent vulnerabilities.</p></li><li><p>Manage, train, and evaluate the performance of security personnel (in-house security or outsourced security agencies).</p></li><li><p>Develop and execute emergency and crisis management plans (fire, accidents, security breaches) for immediate response.</p></li></ul><p><strong>2. Government Relations &amp; Law Enforcement Liaison:</strong></p><ul><li><p>Act as the official representative of the compound with local police stations, traffic departments, and relevant law enforcement agencies.</p></li><li><p>Establish and maintain strong, cooperative channels of communication with Egyptian police and sovereign authorities to ensure swift coordination and regulatory compliance.</p></li><li><p>Handle formal complaints, police reports, and official investigations promptly and professionally.</p></li><li><p>Ensure full compliance with all security and regulatory directives issued by state authorities.</p></li></ul><p><strong>3. Stakeholder Relations &amp; Conflict Resolution:</strong></p><ul><li><p>Handle critical escalations and direct interactions with agitated, upset, or dissatisfied residents with high diplomacy and emotional intelligence.</p></li><li><p>De-escalate tense situations effectively and provide practical, prompt solutions within the framework of compound regulations.</p></li><li><p>Build and maintain a foundation of trust and open communication with the homeowner's association or resident representatives.</p></li></ul><p></p><p><strong>Requirements</strong></p><p><strong>Qualifications &amp; Requirements:</strong></p><ul><li><p><strong>Professional Background:</strong> Mandatory military or police background (preferably a retired Egyptian Armed Forces or Police Officer of suitable rank) to ensure deep familiarity with protocols and government/sovereign entities.</p></li><li><p><strong>Experience:</strong> 5 to 10 years of proven experience in security management, preferably within high-end residential compounds or gated communities.</p></li><li><p><strong>Core Competencies:</strong></p><ul><li><p>Exceptional negotiation, conflict resolution, and crisis management skills.</p></li><li><p>Strong leadership presence combined with high-level diplomacy and patience.</p></li><li><p>Excellent communication skills and the ability to work under high pressure and handle difficult personalities.</p></li><li><p>Proficiency in modern security technologies and surveillance systems.</p></li></ul></li></ul><p></p>

<h2 class="h5">Job description</h2> <div class="t-break" data-jb-field="description"> <p><b>Job Description Summary</b></p><br><br>Are you passionate about driving quality, compliance, and patient safety while shaping how healthcare programs are governed? <br>As a Patient Safety &amp; POP Governance Manager, you will play a pivotal role in ensuring Patient Oriented Programs are delivered with the highest standards of integrity, risk management, and regulatory compliance. Working across diverse stakeholders, you will influence strategic decision-making, strengthen governance frameworks, and help create a culture where patient safety, ethical practices, and operational excellence are at the forefront of everything we do. <br>This is an exciting opportunity to make a meaningful impact on patients while contributing to Novartis' mission to reimagine medicine.<br><p><b>Job Description</b></p><br><br><p><b>Location:</b> &nbsp;New Cairo, Egypt</p><br><br><br><p><b>Working Model:</b> Hybrid</p><br><br><p>#LI-Hybrid&nbsp;</p><br><br><p><br><b>Relocation Support:</b> This role is based in New Cairo, Egypt. Novartis is unable to offer relocation support, please only apply if accessible.</p><br><br><br><p><b>Key Responsibilities</b>&nbsp;</p><br><br><ul><li><p>Lead implementation of the local Patient Oriented Program governance framework across assigned countries.</p><br><br></li><li><p>Provide expert guidance and training to associates throughout the program lifecycle.</p><br><br></li><li><p>Oversee governance, monitoring, and compliance activities for Patient Oriented Programs.</p><br><br></li><li><p>Chair the local governance board and ensure timely review of program-related matters.</p><br><br></li><li><p>Identify compliance risks and implement effective mitigation and control measures.</p><br><br></li><li><p>Support audits, inspections, self-assessments, and issue escalation when required.</p><br><br></li><li><p>Partner with cross-functional teams to drive governance strategy and program excellence.</p><br><br></li><li><p>Contribute to global initiatives, standards, policies, and governance improvement projects.</p><br><br></li><li><p>Ensure appropriate pharmacovigilance requirements are incorporated into local agreements and programs</p><br><br></li><li><p>Promote Novartis values while fostering a culture of quality, integrity, and patient safety.</p><br><br></li></ul><br><br><p><b>Essential Requirements</b>&nbsp;</p><br><br><ul><li><p>Degree in Medical or Pharmacy.</p><br><br></li><li><p>Minimum 5 years of experience in patient safety, pharmacovigilance, healthcare compliance, or quality governance.</p><br><br></li><li><p>Strong knowledge of regulatory, ethical, risk management, and compliance requirements.</p><br><br></li><li><p>Demonstrated ability to lead cross-functional initiatives and influence diverse stakeholders.</p><br><br></li><li><p>Excellent communication, training, and stakeholder engagement skills.</p><br><br></li><li><p>Fluent written and spoken English and local language proficiency.</p><br><br></li></ul><br><p><i>Join Novartis and help strengthen the governance, quality, and patient safety foundations that enable innovative healthcare programs to make a meaningful difference for patients. Apply today and be part of a team committed to reimagining medicine and delivering better outcomes worldwide.</i></p><br><br><br><br><br><p><b>Skills Desired</b></p><br><br>Employee Training, Pharmacovigilance, Safety Science, Waterfall Model<br> </div>

<p>The Digital Marketing Executive executes the commercial digital agenda across the SUNRISE Resorts &amp; Cruises portfolio. This role owns the operational delivery of website content, funnel changes, distribution accuracy, and campaign tracking across SUNRISE, Grand Select, Unique Concepts, Meraki, and Art of Food. It sits between commercial strategy and what is live on the site, and it supplies the analysis that shows where conversion is won and lost. The position suits someone precise, technically confident, and comfortable owning the accuracy of systems other teams depend on.</p><p>Responsibilities</p><ul><li>Implement and maintain website commercial content: offers, rates, landing pages, and booking entry points.</li><li>Execute funnel and landing page changes, and verify each change after release.</li><li>Monitor page performance, load speed, and journey completion across all brand websites.</li><li>Maintain content accuracy across markets and language versions.</li><li>Support booking engine configuration: rate display, promotion setup, and market-specific rules.</li><li>Monitor rate parity and content consistency across OTAs and direct channels, and escalate discrepancies with supporting evidence.</li><li>Implement and verify UTM tagging, conversion events, and tracking across campaigns and channels.</li><li>Build and deploy CRM campaigns and lifecycle sequences defined in the commercial calendar.</li><li>Support loyalty program digital operations: enrollment flows, member communications, and benefit display.</li><li>Maintain segmentation lists and monitor email deliverability.</li><li>Prepare weekly commercial performance summaries covering sessions, conversion rate, direct booking share, and channel contribution.</li><li>Coordinate with Performance Marketing on landing page and campaign alignment, and with Digital Communications on offer messaging and asset requirements.</li><li>Support new property and new market digital launches.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Education: Bachelor's degree in Marketing, Business, Digital Media, or a related field.</p><p>Experience: 2 4 years 2 4 years of experience in digital marketing, e-commerce, or a commercial digital role.</p><p>Hands-on experience with CMS platforms, ideally including hospitality booking engines.</p><p>Working knowledge of Google Analytics 4, Google Tag Manager, and UTM structures.</p><p>Experience with CRM or marketing automation tools.</p><p>Comfortable working with data in Excel or Google Sheets to a reporting standard.</p><p>Excellent written English, with Arabic fluency required.</p><p>Commercial digital execution CMS and booking engine operations Tracking implementation and quality assurance Analytics and conversion reporting CRM campaign deployment Distribution and rate parity monitoring Cross-team coordination Precision under volume</p>

<p>We are looking for a Key Account Manager to join our team and be part of our growth. The purpose of this role is to manage, grow, and consolidate orders towards our strategic partners. This role will work to build very strong and solid relationships with key accounts, maximize their potential and improve their performance, deliver on their needs and requests, give them insights, and negotiate deals and special contractual terms.</p><p>What s On Your Plate?</p><ul><li>Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may include major strategic customers within a geographic or industry focus.</li><li>Identify, develop, and typically close new sales opportunities.</li><li>Create demand for the organization's products and services by raising their profile with customers.</li><li>Achieve revenue targets by increasing revenue spend per account.</li><li>Conduct regular status and strategy meetings with the customer's senior management to understand their needs and link them to the organization's product/service strategies.</li><li>Service quality need to be consistent for all the brands.</li><li>Maintain continuous business relationship with clients/ restaurants</li><li>Provide excellent service and support in order to build strong relationship and resolving operational issues between clients/ restaurant and company.</li><li>Optimize the restaurant content (MOA, Delivery time).</li><li>Maintain regular relationships with various stakeholders from the brand</li><li>Provide quarterly reviews to partners to showcase the areas of growth and areas of potential improvement.</li><li>Provide and maintain high service levels to the brands to ensure a seamless experience to both customers and partners.</li><li>Work internally with the various departments to ensure all requirements of brand is met.</li><li>Update and maintain a track record of all activities related to the brand on SalesForce.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>What Did We Order?</p><ul><li>Minimum 3-5 years full time professional experience in related field.</li><li>Previous experience working in an e-commerce or FMCG company is a plus</li><li>In-depth Knowledge of Food Industry Market and e-commerce.</li><li>Able to analyze data and sales statistics and curate a solution</li><li>Proficient in Excel</li><li>Excellent verbal and written communication skills</li></ul>

<ul><li><p>Develop and maintain a comprehensive understanding of the company's products, target markets, industry trends, and competitive landscape.</p></li><li><p>Manage a portfolio of customer accounts to achieve long-term business objectives, revenue growth, and customer retention.</p></li><li><p>Build, maintain, and strengthen positive relationships with customers to ensure high levels of engagement and satisfaction.</p></li><li><p>Serve as the primary point of contact for assigned customers, addressing their requirements and concerns effectively.</p></li><li><p>Ensure the successful delivery of products and services while maintaining exceptional customer satisfaction levels.</p></li><li><p>Identify and generate new business opportunities through existing accounts and potential customer networks.</p></li><li><p>Resolve customer issues and conflicts promptly by providing effective and timely solutions.</p></li><li><p>Manage the complete sales opportunity lifecycle, from lead generation and qualification through closing and collection, while coordinating with all relevant internal departments.</p></li><li><p>Lead and participate in technical discussions with customers to understand business needs and recommend appropriate solutions and products.</p></li><li><p>Proactively engage with existing customers to identify upselling and cross-selling opportunities while actively pursuing new customer acquisitions.</p></li><li><p>Ensure full compliance with company policies, procedures, and business standards.</p></li><li><p>Maintain accurate and up-to-date records of all customer interactions, activities, and opportunities within the CRM system, and provide daily activity updates to the Head of Sales.</p></li><li><p>Regularly report on business opportunities, sales pipeline status, and growth prospects to the Head of Sales</p></li></ul><p>&nbsp;</p><p>&nbsp;</p><p><strong>Requirements</strong></p><ul><li><p>University degree, computer science or IT related degree is a plus.</p></li><li><p>Post Graduate Studies in Project Management, Marketing, Sales or other relevant fields is a big plus.</p></li><li><p>At least one sales or presales certification of IT products.</p></li><li><p><strong>Proven experience as Sales Account Manager in the IT field is a must.</strong></p></li><li><p><strong>Proven experience dealing with Manufacturing Automotive or FMCG sector will be a big plus.</strong></p></li><li><p>Proven ability to lead his own sales process and close business deals</p></li><li><p>Knowledge of CRM software and Productivity application (Word, Excel, Power Point and Outlook).</p></li><li><p>Understanding of sales performance metrics.</p></li><li><p>English | Excellent writing and speaking.</p></li><li><p>Excellent negotiation and communication skills.</p></li><li><p>High time management and strategic planning skills.</p></li><li><p>Business acumen with a problem-solving attitude and flexibility.</p></li><li><p>Strong presentation and interpersonal skills</p></li><li><p>Excellent data organization and analysis skills</p></li><li><p>Ability to expand existing client base with complete understanding of penetrating new accounts.</p></li></ul><p></p>

<p>We are seeking a dynamic, commercially driven Business Development Manager to lead growth initiatives in the fitness and wellness industry . This role is responsible for identifying new business opportunities, developing strategic partnerships, increasing corporate memberships, and driving sustainable revenue growth. The ideal candidate is passionate about building relationships, expanding market presence, and contributing to the success of a fast-growing fitness brand. Key Responsibilities</p><ul><li>Develop and execute business development strategies to increase revenue and market share.</li><li>Identify and secure new business opportunities, including corporate partnerships, B2B memberships, wellness programs, and strategic alliances.</li><li>Build and maintain long-term relationships with corporate clients, partners, and key stakeholders.</li><li>Generate qualified leads through networking, referrals, industry events, and outbound prospecting.</li><li>Negotiate and close commercial agreements that align with the company's business objectives.</li><li>Collaborate with Sales, Marketing, and Operations teams to develop tailored solutions for corporate and individual clients.</li><li>Analyze market trends, competitor activities, and customer needs to identify growth opportunities.</li><li>Develop proposals, presentations, and partnership packages for prospective clients.</li><li>Manage the sales pipeline and maintain accurate records using CRM systems.</li><li>Track business development KPIs, prepare performance reports, and provide recommendations to improve results.</li><li>Represent the company at fitness, wellness, and corporate networking events to strengthen brand awareness and generate new business.</li></ul><p><strong>Desired Candidate Profile</strong></p><ul><li>Bachelor's degree in Business Administration, Marketing, Sales, or a related field.</li><li>+5 years of experience in Business Development, Corporate Sales, Partnerships, or Account Management.</li><li>Previous experience in the fitness, wellness, hospitality, healthcare, or lifestyle industry is highly preferred.</li><li>Proven track record of achieving revenue targets and securing strategic partnerships.</li><li>Strong understanding of B2B sales, corporate wellness programs, and partnership development.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Strong commercial mindset with the ability to identify and capitalize on growth opportunities.</li><li>Experience using CRM platforms to manage pipelines and client relationships.</li><li>Ability to work independently in a fast-paced, target-driven environment.</li><li>Proficiency in Microsoft Office Suite.</li></ul><p>Preferred Qualifications</p><ul><li>Existing network of corporate contacts and decision-makers.</li><li>Experience selling memberships, wellness solutions, or subscription-based services.</li><li>Knowledge of the fitness and wellness market, customer engagement strategies, and industry trends.</li></ul>

<p>A Customer Success Manager plays a key role in helping customers realize business value, accelerate adoption, and achieve meaningful outcomes with our solutions. This role combines customer-centric thinking with technical curiosity, partnering closely with customers and cross-functional teams to understand goals, navigate complexity, and drive long-term success. The strongest candidates bring a blend of ownership, curiosity, and sound judgment showing either experience or strong potential across both technical and value-based customer engagement.&nbsp;</p><p><b><br></b></p><p><b>Roles &amp; Responsibilities:&nbsp;</b></p><p><br></p><p>Help customers realize value quickly and drive strong product adoption. Act as a trusted advisor by understanding customer goals, use cases, and business priorities. Build strong product knowledge and apply technical curiosity to guide customer conversations and recommendations. Champion the voice of the customer internally and partner cross-functionally to improve outcomes. Take ownership of customer needs and blockers, coordinating the right resources to keep momentum. Review product usage, align success plans to customer goals, and adapt guidance as needs evolve. Build strong stakeholder relationships through sound judgment, responsiveness, and follow-through. Partner closely with sales, support, product, and delivery teams to provide a coordinated customer experience. Support renewal and expansion outcomes through strong adoption, customer value realization, and effective account partnership, with compensation aligned in part to these results.</p><p><strong>Desired Candidate Profile</strong></p><h2>Required Skills:</h2><ul><li>8+ years of relevant experience, including at least 5+ years in customer success, account management, consulting, solution engineering, or related post-sales roles.</li><li>Ability to balance technical fluency with value-based customer engagement, with clear strength in one area and the capacity to grow in the other.</li><li>Strong ownership, curiosity, and judgment in navigating customer needs, internal coordination, and ambiguity.</li><li>Strong stakeholder management and relationship-building skills across customer and internal teams.</li><li>Ability to connect product capabilities to customer goals, business outcomes, and long-term value.</li><li>Experience working cross-functionally with sales, product, support, engineering, and delivery teams.</li><li>Strong organizational skills and consistent follow-through across multiple priorities.</li><li>Bachelor s degree strongly preferred.</li><li>Technical background or experience in a technical customer-facing role strongly preferred.</li><li>Fluency in Spanish (written and spoken) is required.</li><li>Availability to work LATAM business hours is required.</li></ul>