Tour operator Jobs

Thomas Cook Tours is a heritage travel brand that has been pioneering the art of travel since 1841. The company is known for crafting organized, memorable journeys that combine comfort, cultural discovery, and exceptional service. Building on a long-standing reputation in the travel industry, Thomas Cook Tours offers curated itineraries for a wide range of travelers. Team members join a global organization that values customer satisfaction, innovation in travel experiences, and strong ethical standards. The company provides opportunities for professional growth in a dynamic, service-oriented environment. Role Description The Religious Sales Manager is a full-time, on-site role based in El Sheikh Zaid. This role focuses on developing and growing sales for religious and faith-oriented tour packages, including group pilgrimages and culturally significant itineraries. The Religious Sales Manager will identify and build relationships with travel agencies, community organizations, and group leaders, managing the full sales cycle from prospecting to closing. Daily responsibilities include tailoring travel proposals to client needs, preparing quotations, coordinating with operations and product teams to ensure accurate itineraries, and monitoring booking pipelines and revenue targets. The role also involves conducting market analysis, organizing sales presentations, participating in promotional events, handling customer inquiries and escalations, and maintaining accurate sales reports and CRM records. The Religious Sales Manager will collaborate with internal stakeholders to ensure that services are inclusive, respectful of diverse beliefs, and delivered to high quality and safety standards. Qualifications:Minimum 3 years in religious tourism is a Must , 5+ years as sales manager . Proven experience in travel, tourism, or hospitality sales, preferably with group or religious/cultural tours. Residents of 6th of October City, Sheikh Zayed, and nearby areas are highly preferred. Strong client relationship management skills, including prospecting, negotiation, and closing. Ability to design and present tailored travel solutions that respect diverse cultural and religious practices. Excellent communication and presentation skills, with clear and professional written and spoken English; additional languages are an advantage. Solid organizational and time-management abilities, with capacity to handle multiple accounts and deadlines simultaneously. Comfort with CRM systems, MS Office tools, and basic data analysis for forecasting and reporting. Knowledge of major religious destinations and global pilgrimage routes is highly beneficial. Bachelor’s degree in Business, Tourism Management, Hospitality, or a related field, or equivalent practical experience. Ability to work on-site in El Sheikh Zaid and occasionally travel for client meetings or familiarization trips.

Customer Service Agent – Travel & Tourism Join one of Egypt’s established and leading travel companies. We take pride not only in our growth, but in the people behind it. We value talent, potential, and professional development, providing a supportive environment where ambitious people can build meaningful careers.<br>We are looking for a Customer Service Agent to join our Cairo team. The ideal candidate is communicative, organized, solution-oriented, and capable of providing excellent support to travelers before, during, and after their experiences. Key Responsibilities Customer Support: Handle customer inquiries through calls, email, Whats App, and other communication channels. Booking Support: Assist customers with booking details, tour arrangements, pickup information, and itinerary-related inquiries. Pre-Tour Coordination: Contact customers before their activities to confirm necessary details and ensure smooth arrangements. Problem Resolution: Handle customer concerns, booking modifications, and operational issues efficiently and professionally. Customer Follow-Up: Maintain communication with customers when required and ensure a high level of satisfaction throughout their experience. Internal Coordination: Communicate effectively with Operations, Reservations, and other departments to resolve customer requests. Data & Records: Maintain accurate customer, booking, and communication records. Service Quality: Represent Sheba Tours professionally and contribute to maintaining our customer-service standards. Requirements Education: Bachelor’s degree; Tourism & Hotels, Languages, Business Administration, or related fields are preferred. Languages: Fluent Arabic proficiency and Very Good to Fluent English proficiency, both written and spoken. Strong communication and interpersonal skills. Good problem-solving skills and ability to remain professional under pressure. Strong attention to detail and organizational skills. Comfortable communicating with international customers. Experience: Previous customer service or tourism experience is an advantage, but motivated fresh graduates with the right skills and potential are strongly encouraged to apply. Working Conditions & Compensation Location: Sheraton, Cairo – Office-Based Office Working Hours: 3 hours per day Weekly Holiday: Provided Net Salary: 15,000 EGPAdditional Compensation: Performance-based commission & bonus system<br>Due to the nature of travel operations and customer support, certain situations may require remote availability outside the regular 3 office hours when needed. This does not mean continuous working hours; rather, team members may be required to respond to or follow up on specific time-sensitive matters when necessary.<br>Who We're Looking For We're not only looking at years of experience. We value communication skills, responsibility, adaptability, and genuine potential. If you're motivated, enjoy communicating with people, can solve problems effectively, and want to develop your career within a growing travel company, we'd be happy to hear from you. Sheba Tours | Since 2009

Company Description Desert Rose is a family-owned 5-star resort located along Egypt’s Red Sea coast. The resort reflects the personal touch and vision of its founders, with a strong focus on genuine, personalized hospitality. Desert Rose offers a warm, thoughtfully designed environment where service quality and guest experience are at the heart of daily operations. Role Description The Sales Manager role at Desert Rose is a full-time, on-site position based in Hurghada. This role is responsible for driving room and package sales, maintaining and expanding relationships with travel agencies, corporate clients, and tour operators, and identifying new market opportunities. The Sales Manager will prepare and deliver sales presentations, negotiate contracts and rates, manage sales forecasts and performance reports, and collaborate with marketing and operations teams to align offers and promotions. Daily tasks include monitoring market trends, analyzing competitors, coordinating site visits and familiarization trips, and ensuring a consistent, guest-centric approach across all sales activities. Qualifications Strong sales and account management skills, including client relationship building, negotiation, and closing deals. Experience in hospitality or tourism sales, preferably in resorts or hotels, with a track record of meeting or exceeding targets. Red Sea hospitality experience is a must. Competence in market research, sales forecasting, and basic data analysis to inform sales strategies and pricing decisions. Effective communication and presentation skills, with the ability to collaborate across departments and represent the resort professionally. Proficiency with CRM systems and standard office software (e.g., Excel, Power Point, email and calendar tools). Ability to work on-site full time in Hurghada, manage multiple priorities, and adapt to a fast-paced, guest-focused environment. Bachelor’s degree in Business, Marketing, Hospitality Management, or a related field is preferred. Fluency in Arabic & English; additional languages, are an advantage.

<p><h4>Company description</h4> <p>Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.</p> <p>Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.</p> <h4>Job description</h4> <h4>Role overview</h4> <p>We are seeking a dynamic, commercially driven and strategic Director of Sales to lead the overall sales, marketing, revenue generation and brand positioning efforts for our property. Reporting directly to the General Manager, the Director of Sales & Marketing will be responsible for developing and executing comprehensive commercial strategies that maximize revenue, market share, brand awareness and profitability across all business segments.</p> <p>The ideal candidate is an inspiring leader with strong hospitality expertise, exceptional relationship-building skills and a passion for creating innovative sales and marketing initiatives that drive sustainable business growth.</p> <h4>What you’ll do</h4> <strong>Commercial strategy & revenue growth</strong><br> <li>Develop and implement the hotel's annual sales and marketing strategy aligned with business objectives and budget targets.</li> <li>Identify new market opportunities and revenue streams to maximize profitability.</li> <li>Drive transient, corporate, leisure, MICE, group and wholesale business segments.</li> <li>Collaborate closely with Revenue Management to optimize pricing, distribution and demand strategies.</li> <li>Monitor market trends, competitor activity and industry developments to maintain competitive positioning.</li> <li>Prepare and manage annual commercial budgets, forecasts and performance reports.</li> <strong>Sales leadership</strong><br> <li>Lead, coach and develop the Sales team to achieve and exceed revenue targets.</li> <li>Establish and maintain strong relationships with key corporate accounts, travel agencies, tour operators, DMCs and strategic partners.</li> <li>Conduct regular sales calls, client presentations and networking activities.</li> <li>Oversee contract negotiations and account management initiatives.</li> <li>Ensure effective prospecting and conversion strategies are in place across all market segments.</li> <strong>Business development & partnerships</strong><br> <li>Identify and cultivate strategic partnerships that support revenue generation and brand growth.</li> <li>Represent the property at trade shows, industry events, sales missions and networking functions.</li> <li>Build strong relationships within local communities, tourism boards and industry associations.</li> <li>Support the development of unique destination experiences that align with the Mantis brand ethos.</li> <strong>Leadership & team development</strong><br> <li>Foster a high-performance culture focused on collaboration, accountability and continuous improvement.</li> <li>Mentor and develop team members through coaching, training and succession planning.</li> <li>Promote employee engagement and alignment with company values.</li> <li>Drive cross-functional collaboration with Operations, Revenue Management and Finance teams.</li> <h4>Qualifications</h4> <h4>What we're looking for:</h4> <li>Minimum 8+ years of progressive sales and marketing experience in the hospitality industry, with at least 3 years in a director-level or equivalent leadership role</li> <li>Proven track record of developing and executing successful commercial strategies that drive revenue growth and market share expansion</li> <li>Demonstrated expertise in managing multiple business segments including transient, corporate, leisure, MICE, and group sales</li> <li>Strong proficiency in revenue management, pricing optimization, and demand forecasting</li> <li>Excellent communication skills, both verbal and written, with the ability to influence and inspire at all organizational levels</li> <li>Exceptional relationship-building and networking capabilities with corporate accounts, travel agencies, tour operators, and industry partners</li> <li>Strategic mindset with strong analytical and problem-solving abilities</li> <li>Proven leadership experience in building, coaching, and developing high-performing sales teams</li> <strong>Preferred qualifications:</strong><br> <li>Bachelor's degree in Business Administration, Hospitality Management, Marketing, or related field</li> <li>Experience with hotel property management systems (PMS) and sales/CRM software</li> <li>Knowledge of luxury or upscale hospitality brands</li> <li>Experience with destination marketing and tourism board partnerships</li> <li>Certification in hospitality sales or revenue management</li> <h4>Key competencies:</h4> <li>Guest-centric mindset with commitment to exceptional service standards</li> <li>Highly responsible, reliable, and accountable in all professional endeavors</li> <li>Solution-oriented approach to business challenges</li> <li>Strong interpersonal and social skills with cultural awareness</li> <li>Calm, courteous demeanor under pressure</li> <li>Strategic thinking combined with tactical execution capabilities</li></p><p></p>

**WE ARE HIRING!**Tourism Spirit Travel & Tourism, a leading Saudi Arabian travel company, is looking to hire qualified professionals to join our Egypt Branch. We seek individuals with passion and experience to grow with us.<br>**Location:** Al Merag, Maadi, Cairo, Egypt**Work Location:** On-site at the company's branch<br>**OPEN POSITIONS**<br>**1. Travel Consultant / Tour Packages Specialist (1 Position)**<br>* Design and propose outbound travel and tour packages.* Book flights, hotels, transportation, and handle travel arrangements.* Handle booking systems and follow up with clients through service completion.* Provide travel consultation and recommend the best travel packages based on clients' needs.* Prepare and calculate tour costs and quotations.<br>**2. Accountant (1 Position)**<br>* Manage the company's daily operations and transactions.* Prepare invoices, payments, and receipts, and handle accounts for travel and tourism companies.* Prepare and follow up on tax calculations and returns, ensuring compliance with tax regulations and accounting programs.* Apply knowledge of the Saudi tax system, VAT, and tax returns programs.<br>**3. English Language Course Coordinator (1 Position)**<br>* Coordinate English language courses and training programs for students.* Communicate with instructors and organize schedules.* Follow up on registrations, instructions, and course requirements.* Assist in developing and coordinating English language training programs.<br>**GENERAL REQUIREMENTS**<br>* Minimum 2 years of experience in the travel and tourism industry, preferably in the Saudi market.* Relevant experience in the position applied for.* Good command of English and Microsoft Office applications.* Excellent communication and organizational skills.* Ability to work under pressure and as part of a team.* **For Travel Consultant:** Experience in creating travel packages and calculating tour costs. Experience with Amadeus, Galileo, or Sabre reservation systems is an advantage.* **For Accountant:** Previous experience working in tourism companies in Saudi Arabia and strong knowledge of VAT and tax returns is highly preferred.<br>**WHAT WE OFFER & BENEFITS**<br>* Attractive and competitive salaries based on experience and qualifications.* Competitive bonus structure and health insurance benefits.* Professional development workshops and company social events.* Professional and cooperative working environment with career growth opportunities.* Full-time employment (On-site in Al Merag, Cairo).<br>**HOW TO APPLY**Interested candidates are invited to send their resumes mentioning the job title they are applying for to:<br>* **Email:** abdulrahman@tourism-spirit.com* **Whats App:** +966333993890

Company Description Travitell Egypt is a travel and tourism company that serves both corporate and individual travelers with comprehensive tour and travel solutions. The company specializes in domestic tourism within Egypt, as well as incoming tourism for visitors and outgoing tourism for travelers exploring international destinations. Travitell Egypt focuses on delivering tailored travel experiences, including trip planning, tour packages, and related travel services. Team members work closely with clients to ensure efficient, reliable, and enjoyable travel arrangements that meet diverse preferences and budgets. Role Description The Sales and Marketing Specialist is a full-time, on-site role based in Heliopolis. This role involves promoting the company’s travel services, developing and managing sales pipelines, and building relationships with corporate and individual clients. Daily responsibilities include identifying new business opportunities, preparing and presenting travel offers, coordinating with operations to ensure service delivery, and following up with clients to maintain satisfaction and encourage repeat business. The specialist will support marketing campaigns, contribute to online and offline promotional activities, and assist in training team members on sales techniques and product offerings. The role requires close collaboration with internal teams to achieve sales targets and strengthen Travitell Egypt’s market presence. Qualifications Candidates should possess strong Communication and Customer Service skills to interact effectively with clients and internal teams. Candidates should possess Sales and Sales Management skills to generate leads, close deals, and manage client accounts. Candidates should possess Training skills to support the development of colleagues and share best practices in sales and customer engagement. Experience in the travel and tourism industry, especially in domestic, incoming, or outgoing tourism, is highly beneficial. Ability to work on-site in Heliopolis, manage multiple priorities, and meet sales targets in a fast-paced environment. Proficiency in basic office software and familiarity with CRM tools or sales tracking systems is an advantage. Good command of English and Arabic, both written and spoken, is preferred. A relevant diploma or bachelor’s degree in Business, Marketing, Tourism, or a related field is desirable.

Company Description Travitell Egypt is a travel and tourism company serving both corporate and individual travelers with comprehensive tour and travel solutions. The company specializes in domestic tourism within Egypt, as well as inbound and outbound tourism services for international visitors and travelers. Travitell Egypt designs tailored travel experiences, ranging from short religious visits to extended pilgrimage and heritage tours. The organization focuses on professional service, reliability, and cultural insight to create meaningful journeys for diverse client groups. Role Description The Religious Tourism Consultant is a full-time, on-site role based in Heliopolis, responsible for designing, promoting, and coordinating religious and pilgrimage-focused travel packages. This role includes researching religious sites and routes, developing itineraries aligned with clients’ spiritual and cultural interests, and preparing detailed travel proposals and cost estimates. The consultant communicates directly with clients to understand their needs, provides guidance on travel options and requirements, and manages bookings for transportation, accommodation, and guided tours. Day-to-day tasks also involve collaborating with local and international partners, ensuring compliance with travel regulations, handling trip-related documentation, and providing after-sales support to maintain high levels of customer satisfaction. Qualifications Strong knowledge of religious tourism destinations, pilgrimage routes, and cultural heritage sites, particularly in Egypt and key regional locations. Experience in travel planning, itinerary design, and tour operations, including booking flights, accommodation, and ground transportation. Customer service and client relationship skills, with the ability to communicate clearly, manage expectations, and resolve issues efficiently. Organizational and time-management skills to handle multiple trips, coordinate logistics, and meet deadlines under pressure. Proficiency in English; Arabic language skills are highly beneficial. Additional languages relevant to key source markets are a plus. Familiarity with travel booking systems, office software (e.g., Word, Excel), and online communication tools. Understanding of visa processes, travel documentation, and basic international travel regulations. Bachelor’s degree in Tourism, Hospitality, Business, or a related field preferred; relevant work experience in travel or religious tourism can substitute. Ability to work on-site in Heliopolis, collaborate with diverse teams, and maintain a respectful, inclusive approach to different faiths and cultures.

<p>Research, build, and price air itineraries in GDS accurately, and with same-day turnaround Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones Issue tickets and perform full quality control fare, ticket, invoice, seat assignments, and special requests on every booking Process refunds, exchanges, and reissues accurately and in line with standard procedure Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests Keep bookings and files airtight accurate, timely documentation in TMT, internal trackers, and Excel reports Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution</p><p><strong>Desired Candidate Profile</strong></p><p>GDS ticketing experience (ADX and/or Sabre) Airline fare and contract knowledge (published, net, and contract fares) Oral and written English fluency Proven ability to identify and communicate upsell opportunities in a consultative manner Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)</p>

<p>Research, build, and price air itineraries in GDS accurately, and with same-day turnaround</p><p>Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently</p><p>Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones</p><p>Issue tickets and perform full quality control fare, ticket, invoice, seat assignments, and special requests on every booking</p><p>Process refunds, exchanges, and reissues accurately and in line with standard procedure</p><p>Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly</p><p>Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary</p><p>Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests</p><p>Keep bookings and files airtight accurate, timely documentation in TMT, internal trackers, and Excel reports</p><p>Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution</p><p><strong>Desired Candidate Profile</strong></p><ul><li>GDS ticketing experience (ADX and/or Sabre)</li><li>Airline fare and contract knowledge (published, net, and contract fares)</li><li>Oral and written English fluency</li><li>Proven ability to identify and communicate upsell opportunities in a consultative manner</li><li>Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes</li><li>Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure</li><li>Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously</li><li>Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)</li></ul>

<p>Wander Wave Tours is hiring a Senior Travel Reservations &amp; Operations Executive with strong experience in GDS, airline reservation systems, and incoming and outgoing tourism operations.</p><ul><li><p>Handle domestic and international flight reservations through Amadeus GDS and airline booking systems.</p></li><li><p>Create and manage PNRs, calculate fares and issue tickets.</p></li><li><p>Handle ticket reissues, refunds, voids, cancellations and booking modifications.</p></li><li><p>Review fare rules, baggage allowances and airline policies.</p></li><li><p>Book hotels, airport transfers, transportation, excursions and complete travel packages.</p></li><li><p>Handle incoming tourism arrangements, including accommodation, transfers, tours and supplier coordination.</p></li><li><p>Handle outgoing tourism arrangements, including flights, hotels, transfers and international travel packages.</p></li><li><p>Prepare quotations, travel itineraries and booking confirmations.</p></li><li><p>Coordinate with airlines, hotels, tour operators and other suppliers.</p></li><li><p>Respond to customer inquiries and recommend suitable travel options.</p></li><li><p>Follow up on bookings, payments and required travel documents.</p></li><li><p>Resolve urgent booking problems and provide after-sales support.</p></li><li><p>Maintain accurate reservation and customer records.</p></li><li><p>Achieve assigned sales and reservation targets.</p></li></ul><p></p><p><strong>Requirements</strong></p><h3>Job Requirements</h3><ul><li><p>Minimum three years of proven experience in travel reservations and tourism operations.</p></li><li><p>Strong practical experience using Amadeus GDS is mandatory.</p></li><li><p>Experience with major airline reservation systems, airline portals and B2B booking platforms.</p></li><li><p>Strong knowledge of ticket issuance, fare rules, reissues, refunds, voids and cancellations.</p></li><li><p>Proven experience handling both incoming and outgoing tourism operations.</p></li><li><p>Good knowledge of flight, hotel, transfer and tour-package reservations.</p></li><li><p>Good command of written and spoken English.</p></li><li><p>Strong customer-service, communication and sales skills.</p></li><li><p>Excellent attention to detail and problem-solving abilities.</p></li><li><p>Ability to multitask and work effectively under pressure.</p></li><li><p>Proficiency in Microsoft Office.</p></li><li><p>A degree in Tourism, Hospitality, Business or a related field is preferred.</p></li></ul><p></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service restaurants with luxurious buffets, pools, Rixy Club exclusively for children and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning, realize trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related with Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide taking necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who are coming from tour operators or during external food safety audits.</li> <li>Be available at the facility during the audits which are realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish substructure of the system, assist for continuous improvement of the system.</li> <li>Support to make ready reports and statistical data related to Food Safety.</li> <li>Implement the duties which are given by manager.</li> <li>Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods.</li> <li>Attend seminars, make searches in order to increase his/her knowledge and experience. Improve continuously. Follow occupational publications and trends.</li> <li>Work and work with someone in order to improve facility image, stuck in guests’ mind and provide guest satisfaction and faith.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working all kitchens and stewarding department in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support his/her manager by making manager’s works easy and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care.</li> <li>Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have all information about hotel services and qualities such as areas, activities etc.</li> <li>Inform department manager in case of any accident, problem, and suspicious situation.</li> <li>Predict that all activities and to be purchased all equipment and belongings may create disease for the environment, join all activities which are organized to protect biological diversity and share the responsibilities, share the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. Provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).</li> <li>Implement necessary warnings and departmental trainings in order to save energy inside the facility. Carry on implementing decisions which were taken for saving energy. Predict effects of environment and efficiency of energy on purchased equipment.</li> <li>Implement responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staff.</li> <li>Provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling and reducing chemical dirtiness.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li> </ul></p><p></p>

<p><h4>Company description</h4> <p>With its stunning location at Sharm El Sheikh, Rixos Premium Seagate offers a luxurious retreat overlooking the shimmering Red Sea. The hotel offers an all-inclusive concept combining exceptional restaurants and bars, top-class entertainment venues that also provide a variety of dining experiences and superb wellness and sports facilities. Rixos Premium Seagate offers stylish rooms and suites with direct access to the private beach, and state-of-the-art conference and banquet venues.</p> <p>A beautiful beach, delicious food with top-quality service, restaurants with luxurious buffets, pools, Rixy Club exclusively for children, and live entertainment all await your ultimate holiday experience.</p> <p>Rixos Premium Seagate is located 18 km from Naama Bay, 25 km from the old market of Sharm El-Sheikh, and 9 km from Sharm El-Sheikh.</p> <h4>Job description</h4> <ul> <li>Identify training requirements for Food Safety System and support planning and realization of trainings.</li> <li>Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements.</li> <li>Monitor efficiency of Food Safety System documents within implementation and report to his/her department.</li> <li>Within Food Safety System provide that: <ul> <li>Lead periodic control, monitoring, and validation processes according to related plan and procedures.</li> <li>Lead monitoring and related control processes in order to lead the system in every point which affects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets, etc.</li> <li>Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities, etc.</li> <li>Take samples from foods, drinking water, potable water, surfaces which are in contact with foods, personnel hands, raw materials for microbiological and/or, in case of necessity, other laboratory analysis. Comment on analysis results appropriately.</li> <li>Routine check of personnel hands and surfaces which touch foods with practical swabs.</li> <li>Realize following representative samples from kitchens.</li> <li>Give trainings to spot and grouped personnel.</li> <li>Follow legal regulations and standards related to Food Safety System.</li> <li>Check nonconforming products which appear within Food Safety System and report.</li> <li>Lead continuance of process in case of any emergency case, recall, etc., within related procedures; follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere in the process in necessary situations.</li> </ul> </li> <li>Meet guests directly in case of any necessary guest complaint related to Food Safety.</li> <li>Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management System; provide necessary actions and information flow between each process owner.</li> <li>Help lead relationships with auditors who come from tour operators or during external food safety audits.</li> <li>Be available at the facility during audits realized by tour operators.</li> <li>Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators.</li> <li>Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make suggestions to establish the substructure of the system, assist continuous improvement of the system.</li> <li>Support preparation of reports and statistical data related to Food Safety.</li> <li>Implement duties assigned by manager.</li> <li>Refer to Quality Manager for leading all works, work together by communicating effectively and provide full and effective information flows to the group of quality system management.</li> <li>Report diagnosis after finalizing works and analysis by making statistical data to related departments and Quality Manager.</li> <li>Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is related to foods.</li> <li>Attend seminars, conduct research to increase knowledge and experience. Continuously improve. Follow occupational publications and trends.</li> <li>Work to improve facility image, remain memorable in guests’ minds, and provide guest satisfaction and loyalty.</li> <li>Responsible to Quality Manager.</li> <li>Responsible for working with all kitchens and stewarding departments in accordance with hygiene rules.</li> <li>Cooperate with all chefs of kitchen and stewarding departments.</li> <li>Support manager by facilitating manager’s work and providing continuous improvement.</li> <li>Look after all operational equipment and materials and care for them.</li> <li>Ensure appearance of uniforms, daily hygiene, and personal hygiene according to standards at all times.</li> <li>Move according to hygiene rules; follow technical problems and cleanings in responsible areas.</li> <li>Have full information about hotel services and qualities such as areas, activities, etc.</li> <li>Inform department manager in case of any accident, problem, or suspicious situation.</li> <li>Predict that all activities and purchased equipment and belongings may create disease for the environment; participate in all activities organized to protect biological diversity and share responsibilities. Share individual responsibilities to increase environmental knowledge and carry out necessary trainings. Provide minimum consumption of currently used items and equipment (paper, printed materials, etc.).</li> <li>Implement necessary warnings and departmental trainings to save energy inside the facility. Carry on implementing decisions taken for saving energy. Predict effects on environment and energy efficiency on purchased equipment.</li> <li>Implement responsibilities to eliminate and collect waste properly, reduce environmental pollution and harmful effects to the environment, and lead staff accordingly.</li> <li>Provide safe carrying, storing, and use of chemicals in accordance with laws, controlling and reducing chemical pollution.</li> <li>Carry out all other duties assigned by managers and hotel management not specified in the job description.</li> </ul> <h4>Qualifications</h4> <ul> <li>Education: 4-year bachelor's degree from veterinary or equivalent faculty.</li> <li>Experience: At least 2 years of work experience.</li> <li>Foreign language: Sufficient level of English to communicate effectively with guests and employees.</li> <li>Courses and training: Have theoretical training or experience in rules and legislation within the job.</li> <li>Computer literacy: MS Office applications.</li> <li>Skills: Good representation, good communication skills, ability to create systems, inquisitive, leadership, problem-solving in times of crisis, handling excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, and problem-solving.</li> </ul></p><p></p>

Sutherland is a global leader specializing in AI, automation, cloud engineering, and advanced analytics to drive digital transformation and provide scalable business solutions for top-tier brands worldwide.<br><br>With a strong emphasis on digital engineering services, we deliver innovative technologies and business process excellence, creating unique value propositions for our clients. Our commitment to innovation is demonstrated by our impressive portfolio of 363 independent inventions, including 250 AI-based solutions with patents in key technologies that continuously enhance business operations and transform user experiences.<br><br>Sutherland’s cutting-edge solutions are delivered through a seamless "as-a-service" model, enabling rapid innovation and supporting sustainable business growth.<br><br>Job Description<br><br>Research, build, and price air itineraries in GDS — accurately, and with same-day turnaround Treat every air request as a sales conversation: articulate Kensington Air's value (24/7 service, expertise, seamless coordination with the tour) and address price objections confidently Identify and act on upsell opportunities (cabin class, added segments) within policy, and pursue every requested segment, including lower-commission ones Issue tickets and perform full quality control — fare, ticket, invoice, seat assignments, and special requests — on every booking Process refunds, exchanges, and reissues accurately and in line with standard procedure Monitor assigned bookings daily for airline schedule changes, assess real impact on the client's trip, and resolve issues calmly and quickly Partner closely with Destination Experts so air bookings align seamlessly with each client's land/tour/cruise itinerary Manage phone, Teams, email, and CRM channels within a 2-hour Service Level Agreement, prioritizing urgent and time-sensitive requests Keep bookings and files airtight — accurate, timely documentation in TMT, internal trackers, and Excel reports Stay current on airline rules, routes, and regulations affecting ticketing, and flag ADX/system errors to IT for resolution<br><br>Qualifications<br><br>GDS ticketing experience (ADX and/or Sabre) Airline fare and contract knowledge (published, net, and contract fares) Oral and written English fluency Proven ability to identify and communicate upsell opportunities in a consultative manner Strong attention to detail and quality control mindset, with demonstrated accuracy in multi-step ticketing processes Excellent customer service skills with the ability to handle objections and resolve issues calmly under pressure Proficiency in managing multiple communication channels (phone, email, Teams, CRM systems) simultaneously Experience with travel industry systems, booking platforms, and documentation standards (TMT, Excel, or similar tools)<br><br>Additional Information<br><br>All your information will be kept confidential according to EEO guidelines.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Identify training requirements for Food Safety System and support planning, realize trainings. Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements. Monitor efficiency of Food Safety System documents within implementation and report to his/her department. Within Food Safety System provide that, Lead periodic control, monitoring and validation processes according to related plan and procedures, Lead monitoring and related control processes in order to lead the system in every points which effects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc., Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc., Taking samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately. Routine check of personnel hands and surface which touches with foods with practical swabs, Realize following representative samples from kitchens, Give trainings of spot and grouped personnel, Follow legal regulations and standards related with Food safety system, Check nonconforming products which appear within Food Safety System and report, Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations. Make meeting guests directly in case of any necessary guest complaint related to Food Safety. Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management system; provide taking necessary actions and information flow between each process owners. Help lead relationships with auditors who are coming from tour operators or during external food safety audits. To be available at the facility during the audits which are realized by tour operators. Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators. Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make a suggestion to establish substructure of the system, assist for continuous improvement of the system. Support to make ready reports and statistical data related Food Safety. Implement the duties which are given by manager. Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management. Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager. Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods. Attend to the seminars, make searches in order to increase his/her knowledge and experience. Improve him/her continuously. Follow occupational publications and trends. Work and work someone in order to improve facility image, stuck in guests mind and provide guest satisfaction and faith. Responsible to Quality Manager. Responsible for working all kitchens and stewarding department in accordance with hygiene rules. Cooperate with all chefs of kitchen and stewarding departments. Support his/ her manager by making manager s works easy and providing continuous improvement. Look after all operational equipment and materials and care. Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time. Move according to hygiene rules; follow technical problems and cleanings in responsible areas. Have all information about hotel services and qualities such as areas, activities etc. Inform department manager in case of any accident, problem, and suspicious situation. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li><li>Experience: At least 2 years of work experience.</li><li>Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</li><li>Courses and Training: Have theoretical training or experience in rules and legislation within job.</li><li>Computer Literacy: MS Office applications.</li><li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Identify training requirements for Food Safety System and support planning, realize trainings. Support process owners in order to identify and prepare required documents and quality records within Food Safety System requirements. Monitor efficiency of Food Safety System documents within implementation and report to his/her department. Within Food Safety System provide that, Lead periodic control, monitoring and validation processes according to related plan and procedures, Lead monitoring and related control processes in order to lead the system in every points which effects food safety such as receiving area for foods and beverages, transportation, stores, preparation areas, buffets etc., Routine control process of issues regarding all cleaning, personal hygiene, personnel opportunities etc., Taking samples from foods, drinking water, potable water, surfaces which are touching with foods, personnel hands, raw materials for microbiological and/or in case of necessary other laboratory analysis. Comment on analysis results appropriately. Routine check of personnel hands and surface which touches with foods with practical swabs, Realize following representative samples from kitchens, Give trainings of spot and grouped personnel, Follow legal regulations and standards related with Food safety system, Check nonconforming products which appear within Food Safety System and report, Lead continuance of process in case of any emergency case, recall etc. within related procedures, follow, monitor the results, comment and report, and monitor efficiency of planned actions. Interfere to the process in case of necessary situations. Make meeting guests directly in case of any necessary guest complaint related to Food Safety. Check the compatibility between Standards of Tour Operations Federation and current Food Safety Management system; provide taking necessary actions and information flow between each process owners. Help lead relationships with auditors who are coming from tour operators or during external food safety audits. To be available at the facility during the audits which are realized by tour operators. Follow the actions which should be taken for audit results of external Food Safety System audits and Tour Operators. Assess recommendations and inform the staff about Food Safety Management System. Study with the department managers in order to improve the system and give necessary required information, make a suggestion to establish substructure of the system, assist for continuous improvement of the system. Support to make ready reports and statistical data related Food Safety. Implement the duties which are given by manager. Refer to Quality Manager for leading all works, work together by getting across and provide fully and effective information flows to the group of quality system management. Report diagnosis after finalizing works and analysis by making into statistical data to related departments and Quality Manager. Work with the facility doctor in coordination. Provide necessary actions by monitoring sickness of facility guests which is coming from foods. Attend to the seminars, make searches in order to increase his/her knowledge and experience. Improve him/her continuously. Follow occupational publications and trends. Work and work someone in order to improve facility image, stuck in guests mind and provide guest satisfaction and faith. Responsible to Quality Manager. Responsible for working all kitchens and stewarding department in accordance with hygiene rules. Cooperate with all chefs of kitchen and stewarding departments. Support his/ her manager by making manager s works easy and providing continuous improvement. Look after all operational equipment and materials and care. Provide appearance of uniforms, daily hygiene and personal hygiene according to standards all the time. Move according to hygiene rules; follow technical problems and cleanings in responsible areas. Have all information about hotel services and qualities such as areas, activities etc. Inform department manager in case of any accident, problem, and suspicious situation. To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.). To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment. To implement his responsibilities in order to eliminate and collect waste in a proper way, reduce environmental pollution and harmful effects to the environment and lead to staffs. To provide carrying chemicals safely, carrying, storing and using in accordance with laws, controlling reducing chemical dirtiness. Carry out all other duties assigned by managers and hotel management not specified in the job description.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p><b>Qualifications</b></p><ul><li>Education: 4-year bachelor's degree from veterinary or equal faculty.</li><li>Experience: At least 2 years of work experience.</li><li>Foreign Language: Sufficient level of English to communicate effectively with guests and employees.</li><li>Courses and Training: Have theoretical training or experience in rules and legislation within job.</li><li>Computer Literacy: MS Office applications.</li><li>Skills: Good representation, good communication skills, ability to create systems, interrogative, leadership, problem-solving in times of crisis, excess stress and complex issues, analytical, good interpersonal skills, ability to establish open communication, delegation, problem-solving.</li></ul><p></p></section>

<p>Sutherland is seeking an air travel industry-savvy Quality Analyst to join one of our growing travel programs in Cairo. The Quality Analyst will have a passion for air travel along with working knowledge of airline products and GDS tools while ensuring the highest level of customer experience. From a Quality/Customer Experience perspective you will monitor, report and provide feedback on the following activities performed by the consultative sales/destination expert representatives:</p><p>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill. Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested. Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time. Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour. Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</p><p><strong>Desired Candidate Profile</strong></p><p>1-2+ years of Quality Analyst/Customer Experience monitoring experience within the air travel industry (luxury travel sales preferred) GDS tools experience (Sabre/Amadeus/ADX) Deep passion for travel and strong destination expert knowledge Polished, articulate communicator with emotional intelligence and active listening skills Strong organization and high attention to detail to manage multiple call types journeys simultaneously Self-motivated Comfortable in a dynamic, fast-paced, collaborative environment</p>

<p><h4>Position summary</h4> <p>Promote awareness of brand image internally and externally. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event. Encourage guests or callers to purchase or schedule preview package sales or tours. Explain details and requirements related to attending a sales presentation to potential owners. Verify that individuals meet eligibility requirements for preview package sales or tours prior to scheduling a tour for a Marriott vacation club property. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets). Answer guest questions about property facilities or services. Receive, record, and relay messages accurately, completely, and legibly.</p> <p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank</p><p></p>

Application Deadline: 25 August 2026Department: Sales & Marketing Location: Egypt - Cairo<br><br>Description<br><br>SCOPE:<br><br>Sales person managing Leisure, Corporate or Group accounts within the Sales & Marketing department and possibly working with local and international travel agents/ tour operators, conference-meeting-incentive organizers/DMC for individual and group bookings.<br><br>Responsible for managing their assigned group of agencies and following up to materialize the budgeted revenues of group & travel trade segments through existing clientele and key prospects.<br><br>Assisting to and cooperating with the Director of Sales / Director of Sales & Marketing in reaching the targeted goals as defined in the Sales & Marketing Plan.<br><br>OVERALL OBJECTIVESThe job of Sales Executive is executed satisfactorily when:The Hotel achieves its Financial Objectives. The Sales team that the person works with achieves their Revenue Objectives. The person achieves their Personal Objectives.<br><br>Key Responsibilities<br><br>MAIN RESPONSIBILITIES<br><br>Assist the Director of Groups and Events in the Management of the Department especially in the absence of the Director of Groups and Events. Attend meetings and client events in the absence of and / or instead of the Director of Groups and Events. Direct receipt, qualification and coordination of event & group requests (incl. leads, RFPs, etc.) defined by her/his direct supervisor. Handle requests according to the relevant standards within a maximum of five (business) hours of its receipt. Apply the Kempinski MICE SOP’s from Group Enquiry to Contracting. Ensure the ideal and most effective utilization of the Meeting and Conference Rooms. Carry out site inspections with potential MICE clients in coordination with the Field Sales department. Realize up sell possibilities to meet and surpass Group & Event budget goals. Thoroughly input, supervise and maintain the requests in the Opera S&C System according to the data input standards. Create activities to ensure ongoing maintenance of bookings. Generate proper proposals and contracts. Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues. Handle the enquiries until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Event Manager (or to the Groups & Events Coordinator). Ensure a proper handover of the converted business to the Event Manager / Groups & Events Coordinator with all relevant information forwarded. Introduce the Event Manager / Groups & Events Coordinator to the client. Conduct Exit Interviews with important customer after their event – asking for future business. Cross-sell to other hotels within the Kempinski Group (and GHA). Regular competition checks. Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue. Properly maintain LOS/CAN and UNC business. Further administrative tasks and other possible assigned duties. Perform any other duties as assigned to them by management.<br><br>Skills, Knowledge and Expertise<br><br>EDUCATION: University Degree or Hotel Apprenticeship.<br><br>EXPERIENCE: Minimum one (1) year experience in a Sales position, preferably in a 5 star hotel.<br><br>LANGUAGE: Ability to work and communicate in a multinational environment:<br><br>Local language – excellent oral and written skills (as applicable)<br>English – excellent oral and written skills<br>Additional language - beneficial<br><br><br>About Kempinski<br><br>Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.<br><br>Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.<br><br>For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.<br><br>In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.

<p>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo . The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience.</p><p>As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</p><ul><li>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</li><li>Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested.</li><li>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time.</li><li>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</li><li>Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</li><li>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</li><li>Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</li></ul><p><strong>Desired Candidate Profile</strong></p><p>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred)</p><p>GDS tools experience is a must (Sabre preferred)</p><p>Ability to coach, monitor and develop a team of sales professionals within this niche industry</p><p>Deep passion for travel and strong destination expert knowledge</p><p>Polished, articulate communicator with emotional intelligence and active listening skills</p><p>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</p><p>Self-motivation</p><p>Comfortable in a dynamic, fast-paced, collaborative environment</p>

<p>Job Description</p><p>Sutherland is seeking an air travel industry-savvy Team Manager to join one of our growing travel programs in Cairo . The Team Manager will have a passion for air travel along with working knowledge of airline products and GDS tools while leading a team to ensure the highest level of customer experience. As a Team Manager, you'll lead a team of air travel sales/destination expert representatives, ensuring they carry out the following activities with white glove service while meeting and exceeding sales targets:</p><p>Consultative Air Sales - ensure every air request, especially the large, complex, or high-value ones as a sales conversation, not just a booking to fulfill.</p><p>Itinerary Crafting - research, build, and propose air itineraries that are accurately priced, aligned with Client needs, and optimized for value on the same day they're requested.</p><p>Booking Integrity - issue tickets and complete quality control with the accuracy Clients and the business depend on fare, ticket, invoice, seats, and special requests, checked every time.</p><p>Disruption Resilience - monitor airline schedule changes, judge their real impact on the Client's trip, and resolve them calmly, quickly, and without disrupting the tour.</p><p>Seamless Partnership - work with Destination Experts and clients so the air experience feels like one seamless trip - not a separate booking bolted onto the tour</p><p>Responsive Communication - manage every channel - phone, Teams, e-mail, CRM with the responsiveness and clarity Clients and colleagues can count on, especially when something is urgent</p><p>Systems &amp; Ownership - keep bookings, files, and systems airtight - taking ownership of your files and your teammates' - to prevent anything from falling through the cracks.</p><p><strong>Desired Candidate Profile</strong></p><p>What You ll Need:</p><ul><li>2+ years of Team Leadership experience within the air travel industry (luxury travel sales preferred)</li><li>GDS tools experience is a must (Sabre/Amadeus/ADX)</li><li>Ability to coach, monitor and develop a team of sales professionals within this niche industry</li><li>Deep passion for travel and strong destination expert knowledge</li><li>Polished, articulate communicator with emotional intelligence and active listening skills</li><li>Strong organization and high attention to detail to manage multiple call types journeys simultaneously</li><li>Self-motivation</li><li>Comfortable in a dynamic, fast-paced, collaborative environment</li></ul>