Technical Support Jobs - Cairo Egypt

Job Title: Sales & Technical Support Engineer <br>Role Objective Grow business by identifying operational inefficiencies and delivering value-based steam solutions that improve energy performance and plant reliability.<br>Key Responsibilities Develop relationships with plant managers, utilities teams, and procurement departments. Identify opportunities through plant visits, steam audits, and technical discussions. Prepare and follow up on technical and commercial offers. Promote energy-efficient solutions including steam audits, trap management programs, and system optimization projects. Lead commercial discussions on pricing, scope, and delivery terms. Recommend technically sound and cost-effective solutions. Coordinate with internal technical and service teams for project execution. Maintain structured reporting of pipeline and activities.<br>Requirements Bachelor’s degree in mechanical Power or mechatronics Engineering.1–3 years’ experience in industrial equipment or technical sales, preferably in (valves, boilers, utilities, steam systems). Strong technical fundamentals with practical plant exposure. Knowledge of steam and condensate applications preferred. Excellent communication and follow-up skills. Commercially driven and customer-focused.

Technical Support Engineer About Intellias With over 20 years of market experience, Intellias brings together technologists, creators, and innovators across Europe, North and Latin America, and the Middle East. Join our international team and help solve tomorrow's most advanced technology challenges while working with global enterprises and Fortune 500 companies. Project Overview As a Technical Support Engineer, you will join a cross-functional Support Team responsible for ensuring the reliability and operational excellence of technology solutions delivered for leading global clients across industries including Mobility, Retail, Financial Services & Insurance, Travel & Hospitality, Telecom & Media, and more. In this customer-facing role, you will investigate technical incidents, resolve complex issues, collaborate with engineering teams, and contribute to maintaining high service quality while delivering an exceptional customer experience in a 24/7 support environment. Requirements1+ years of experience in a Technical Support, Application Support, or IT Support role Good understanding of software applications, databases, operating systems, and networking fundamentals Strong troubleshooting and analytical problem-solving skills Experience working with Windows and/or Linux operating systems Basic understanding of cloud platforms and cloud security best practices Customer-oriented mindset with a passion for delivering excellent support Strong verbal and written communication skills with both technical and non-technical stakeholders Experience managing multiple support cases while meeting SLA requirements Familiarity with Incident Management and Problem Management processes Experience using ticketing systems such as Jira, Service Now, Zendesk, or similar platforms Experience documenting incidents, troubleshooting steps, and knowledge base articles Ability to work independently as well as collaboratively within distributed teams Continuous learning mindset and willingness to adopt new technologies Availability to work in a 24/7 shift rotation Responsibilities Respond to customer incidents through established communication channels Investigate, troubleshoot, and resolve real-time technical issues Serve as the first point of contact for users, providing professional and timely support Provide technical guidance and consultation to customers Escalate complex or out-of-scope issues to appropriate engineering teams Track incidents through resolution while ensuring SLA compliance Monitor enterprise systems to maintain business continuity Analyze incident trends and contribute to continuous service improvements Collect and report incident metrics and operational statistics Participate in Major Incident Management when required Ensure Root Cause Analysis (RCA) is completed and documented for critical incidents Coordinate with external vendors when necessary Maintain accurate support documentation and contribute to the knowledge base Continuously identify opportunities to improve support processes and operational efficiency Deliver a high-quality customer experience by providing reliable, responsive, and effective technical support Preferred Qualifications Experience supporting cloud-based applications or Saa S platforms Familiarity with monitoring and logging tools Basic scripting knowledge (Bash, Power Shell, Python, etc.) Understanding of ITIL principles and service management best practices Experience working in enterprise or international support environments Why Join Intellias? Work with Fortune 500 customers on innovative technology solutions International and collaborative work environment Opportunities for continuous learning and career growth Exposure to modern cloud technologies and enterprise-scale systems Dynamic, supportive, and innovation-driven culture Opportunity to make a meaningful impact while working with global engineering teams

Role Objectives:As a Technical Support Engineer II, I diagnose and troubleshoot technical issues, ensuring adherence to SLAs. I collaborate with engineering teams to escalate and resolve production problems, communicate with various stakeholders, and conduct daily health checks and monitoring. Additionally, I provide guidance to team members, prepare detailed incident reports for management, and analyze recurring issues and trends for proactive resolution.<br><br>Roles & Responsibilities:Diagnose and troubleshoot technical issues, serving as the first line of support to ensure swift resolution. Handle support tickets received through various channels, ensuring resolution within the agreed Service Level Agreements (SLAs). Communicate with the engineering team to escalate production problems, discuss solutions, and share technical logs for thorough issue resolution. Liaise with various stakeholders, including commercial, operations, and engineering teams, to address and resolve technical issues efficiently. Conduct daily health checks and system monitoring to proactively identify potential issues. Provide support and guidance to team members in their daily tasks, fostering a collaborative work environment. Prepare detailed reports for global incidents and share insights with the management team for informed decision-making. Analyze recurring issues and abnormal trends to develop and implement effective long-term solutions<br>. REQUIRED EDUCATION, KNOWLEDGE, AND SKILLSBachelor degree in Information Systems, Computer Science, or related field.1-2 years of experience as a support engineer. Familiar with database, scripting, APIs & basic programming concepts Excellent presentation and communication skills. Excellent analytical and problem-solving skills. Highly organized with strict adherence to deadline. Familiar with Agile concepts will be a plus. Experience in Odoo is a plus.

Company Description Teleperformance is a global leader in customer experience management and contact center services. We provide customer care since 2007 in digital solutions for some of the world’s most recognized brands in more than 25 languages.<br>Requirements Fluency in English. Graduated. Flexibility with rotational shifts. Ability to work in a team. Flexibility with the location (New Cairo)<br>Benefits Competitive salary of 20K EGP NET included 100 euros KPIs. Social and medical insurance with 400K allowance with AXA.195€ bonuses every three months based on performance. Transportation provided with allowance 1500EGP. Discounts in many stores all over Egypt. Overnight allowance counted after 11:00PM 90EGP per hour.uncapped incentives in Dollars up to 20,000EGP per month.<br>Work Schedule Rotational shifts. night and overnight shifts. Each shift lasts for 9 hours, with 1hour break. Night shifts MAX 2AM for Girls with a door to door transportation.

Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: Up to 17K• Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts Requirements:• B2 English

Company Description<br>ETISAL International Group is a leading business process outsourcing (BPO) company operating in the Middle and Far East. With extensive expertise, ETISAL focuses on providing high-value, customized, and innovative solutions tailored to meet the unique needs of each client. The company emphasizes global coverage, cultural understanding, and applying industry best practices to enhance client services. By leveraging state-of-the-art technologies and prioritizing customer satisfaction, ETISAL helps businesses focus on their core operations while exceeding their clients’ expectations. The organization's commitment to transparency, flexibility, integrity, and quality ensures a superior partnership with its clients. Role Description<br>This is a full-time on-site role for a Technical Customer Support Agent with a required English proficiency level of C1. The position is based in Qesm El Maadi. Responsibilities include addressing customer inquiries, resolving technical issues, ensuring high levels of customer satisfaction, troubleshooting technical challenges, and maintaining clear communication with clients to provide exceptional customer service. Qualifications<br>Strong skills in Customer Support, Customer Service, and Customer Satisfaction Effective Communication skills to support clear interactions with clients Proficiency in Troubleshooting technical issues and providing timely resolutions Ability to manage time effectively and prioritize tasks Proven experience in a similar customer support role is a plus Proficient in English Tech-savvy with a good understanding of general technical concepts Problem-solving mindset with a proactive approach to improving the customer experience University Degree (Technical Colleges preferred: CS, Engineering,)

We are Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: Up to 17K• Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts• B2 English level

Company Description Connectivaa Business Solutions is a recruitment and outsourcing company dedicated to connecting talented professionals with leading employers across Egypt. We are currently hiring on behalf of VXI for an English Technical Support Representative role based in City Stars, Nasr City.<br><br>Job Responsibilities<br><br>- Handle customer inquiries and provide technical support through inbound calls.<br>- Troubleshoot customer issues and provide effective solutions.<br>- Maintain a high level of customer satisfaction and professionalism.<br>- Accurately document customer interactions and follow company procedures.<br>- Meet quality and performance targets.<br><br>Requirements<br><br>● C1 English level is required.<br>● Graduates only (Bachelor's degree completed).<br>● Available to work rotational, night, and overnight shifts.<br>● Able to work onsite from City Stars, Nasr City.<br>● Strong communication and problem-solving skills.<br>● Customer service experience is preferred.<br>Benefits<br><br>- Gross salary up to 19,000 EGP including performance-based incentives.<br>- Fully paid training.<br>- Additional overnight allowance.<br>- Medical and social insurance.<br>- Transportation provided according to company policy.<br>- Career growth and development opportunities.<br><br>Location<br><br>City Stars Mall, Nasr City<br><br>Employment Type<br><br>Full-time<br><br>Apply now and join one of the leading global customer experience companies.

We are looking for a technically skilled candidate with excellent interpersonal skills for the technical support engineer position. Technical support engineers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.<br><br>Dsquares specializes in offering loyalty programs that bring our customers closer to their consumers. Through our different range of solutions, we deliver an end-to-end experience, managing and executing all technical, operational, and commercial aspects of our customers' loyalty programs. From full loyalty programs, couponing solutions to interactive directory services, coupled with an extensive network of merchants, Dsquares serves some of the most loved brands in the region.<br><br>Our People is our Brand - Developing seamless loyalty solutions is only possible when we've got a great team on our side. Our culture is open and empowering. If you are passionate and driven, you will fit right in.<br><br>About The Role:<br><br>Dsquares is seeking a highly motivated Technical Support Engineer to join our Technology department.<br><br>As a Technical Support Engineer, you will play a crucial role in providing exceptional technical support to our clients and ensuring their satisfaction with our products.<br><br>In this role, you will be responsible for troubleshooting and resolving technical issues reported by clients.<br><br>To succeed in this role, you should have a strong technical background and excellent problem-solving skills. You should be able to communicate effectively with clients and have a customer-centric approach to providing support. Additionally, you should be able to work well in a fast-paced environment and be comfortable managing multiple priorities.<br><br>Key Duties & Responsibilities:<br><br>Monitor applications and production systems. Troubleshoot and resolve technical issues. Analyze logs and database records. Support APIs, integrations, and scheduled jobs. Perform SQL queries and database investigations. Escalate and follow up on complex issues. Prepare incident and root cause analysis (RCA) reports. Coordinate with internal teams and clients. Maintain technical documentation<br><br>Requirements<br><br>Bachelor's degree in Computer Science, IT, or related field. 1-2 years of experience in Technical/Application Support. Good knowledge of SQL Server and database troubleshooting. Experience with REST APIs and Postman. Understanding of Windows environments. Knowledge of HTTP, JSON, XML, and system integrations. Strong troubleshooting, analytical, and communication skills

Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: Up to 17K• Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts • B2 English

Role: Sr. Technical Support Engineer (Exp. 5 to 10yr) Location: Egypt Cairo Notice Period: Immediate to 30 Days JD: Provide technical point of contact for customers’ incidents.-Owns the resolution responsibility of the reported customer incidents either solely or with the help/intervention of other teams.-Diagnose fault-related incidents by effectively utilizing software diagnostics and other network/product utility programs.-Document all troubleshooting and incident management actions via the electronic incident management system in a timely manner.-Perform technical escalations to different Problem Management teams in line with company procedure and case/incident excellence.-Perform and own technical management escalations in line with company procedure and case excellence policy.-Obtain and document data integrity issues and ensure getting valid Reason for Outage (RFO) when applicable and to note it in detail and gain agreement to incident closure by customer or Service desk representative. About you-Excellent customer service skills-Interpersonal and communication skills.-Time management.-Ability to work under pressure and deal with multiple tasks.-Problem solving skills.-Language skills. Educational background:-Bachelor of Science in Communications/Computer Engineering.-Cisco certificate (CCNA) / (CCNP). (+)

Job Purpose<br><br> JOB DESCRIPTION <br><br>To provide project management with accurate and timely project cost reports.<br><br>Roles & Responsibilities<br><br> Report variance between planned and actual projects equipment requirements to control the variance. Generate variance reports regarding required and available equipment to determine the equipment required to be purchased or rented. Perform technical comparison sheets between different equipment models to identify the difference in specs. Perform equipment cost and performance Reports to support in optimizing equipment cost and performance. Analyze data using appropriate analysis tools to develop and implement improvement plans. Participate in Key Performance Indicators (KPIs) reports to support in decision making. Perform equipment utilization reports to ensure that the equipment is utilized efficiently. Record equipment rental and transportation suppliers’ data regarding quality, cost, and performance forfuture reference when required. Ensure all work is conducted according to the Equipment Department’s policies and procedures to streamline processes and workflows. Perform other duties as assigned or required to support the function/department. <br><br> Ensure working according to the company HSE policies and regulations, risk assessment and environmental aspect.<br><br>Report to Subordinates<br><br>OED- Technical Support and Reporting Engineer OED- Senior Data Collection Administrator<br><br>Internal Contact Nature & Purpose Frequency<br><br> OED Staff Projects’ Staff <br><br>Communication and coordination As required<br><br>External Contact Nature & Purpose Frequency<br><br> Rental Equipment suppliers Vendors Dealers <br><br>Equipment warranty letters and insurance certificates As Required<br><br>Minimun Qualification & Requirements<br><br>Education/ Qualifications BSC Mechanical Power Engineering<br><br>Professional Certification<br><br>Work Experience 0 - 1 years’ experience<br><br>Language Very good command of English language<br><br>Computer Skills<br><br>Strong computer skills.<br><br>Proficiency in MS Office Tools (Excel, Word).<br><br>Working knowledge of Auto CAD.

"Teleperformance English <br>Jop Details <br>•Nature of work: Call center <br>•Benefits <br>•Salary: up to 20k•Paid training •Medical and social insurance •Transportation provided <br>• Requirements •Flexibility with rotational shifts• Working Conditions •5 working days ( 2 days off )• Rotational shifts<br>•Jop location: 5th-settlement, New Cairo"If you’re interested send me a voice note introducing yourself and talk about your previous work experience in English maximum in 2 mins- Apply now via Whats App: 00201142270535

About Us:At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.<br>Be part of a team that is making a difference.<br>Leadership: Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.<br>Culture: At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.<br><br>Job description<br>Provide technical support and solve technical problems to the client to ensure the smooth implementation of the work. Responsible for the product repair which return from customer Responsible for HIKVISION RMA &Service center operation like spare parts stork management Responsible for HIKVISION authorized RMA system promotion and RMA authorized business Responsible for Project On-site service support Responsible for Customer After-sales & Service satisfied management<br>Job requirements<br>Educational qualification-Graduated from University, relevant electric Engineering background,Years of Experience- 3 + years better Certifications HIKVISION HCSA better Have knowledge about electronic circuit analysis ability Strong logic and a sharp ability to locate technical issues Rich experience in dealing with technical issues. Good command on written and spoken English, experience in making testing reports and feedback would be an advantage<br><br>Join us:If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.

About the Role We are looking for a motivated Junior D365 F&O Techno-Functional Support Specialist to join a well-established regional retail company operating across the Middle East. The ideal candidate will have hands-on experience with Microsoft Dynamics 365 Finance & Operations and the ability to support business users across functional and basic technical matters.<br>Key Responsibilities Provide first-level functional and technical support to Microsoft Dynamics 365 F&O users. Receive, analyze, document, and follow up on user tickets, incidents, and system issues. Reproduce reported issues, collect supporting evidence, and assess their business impact. Support business processes across Finance, Procurement, Inventory, Warehouse, Supply Chain, and Retail/POS. Assist users in understanding system functionality and resolving day-to-day operational issues. Support UAT activities, including preparing test scenarios, recording results, and following up on identified issues. Translate user requirements into clear functional notes and system requirements. Assist with data imports, exports, validation, reconciliation, and reporting activities. Prepare user guides, process documentation, troubleshooting notes, and training materials. Coordinate with developers, implementation partners, and internal stakeholders to ensure timely issue resolution. Maintain accurate records of reported issues, actions taken, and final resolutions.<br>Qualifications & Requirements Bachelor’s degree in Accounting, Finance, Business Information Systems, Computer Science, Industrial Engineering, or a related field.1–3 years of experience in Microsoft Dynamics 365 F&O support, ERP functional support, business applications, or a related role. Hands-on experience with Microsoft Dynamics 365 Finance & Operations. Experience supporting end users and handling tickets, incidents, and system-related inquiries. Good functional understanding of Finance and Supply Chain processes. Knowledge of Retail or Point-of-Sale processes is highly preferred. Basic technical troubleshooting skills and awareness of integrations, APIs, data entities, and system-to-system data flows. Previous involvement in UAT, system documentation, user training, and issue tracking. Basic knowledge of SQL, reporting tools, data analysis, or D365 development concepts is an advantage. Strong analytical, communication, documentation, and problem-solving skills. Ability to communicate effectively with both business users and technical teams.

"Teleperformance English <br>Jop Details <br>•Nature of work: Call center <br>•Benefits <br>•Salary: up to 20k•Paid training •Medical and social insurance •Transportation provided <br>• Requirements •Flexibility with rotational shifts• Working Conditions •5 working days ( 2 days off )• Rotational shifts<br>•Jop location: 5th-settlement, New Cairo"If you’re interested send me a voice note introducing yourself and talk about your previous work experience in English maximum in 2 mins- Apply now via Whats App: 00201142270535

The Role:We're looking for a Technical Support & Service Operations Engineer to join our Technology team. This role is primarily focused on providing excellent technical support to colleagues across the business while also helping manage incidents and improve our IT service operations. You'll be the go-to person for resolving technology issues, supporting our users, and helping ensure our services remain stable and reliable. This is an ideal opportunity for someone who enjoys hands-on technical support but is also interested in learning and developing skills in Incident and Problem Management within an ITIL environment.<br>What You'll Be Doing<br>Technical Support Provide day-to-day support for laptops, desktops, mobile devices and business applications. Troubleshoot hardware, software and access-related issues. Support Windows and mac OS devices. Manage user accounts and access through Microsoft 365 and Azure AD (Entra ID). Support Microsoft Teams. Provision equipment for new starters and manage leavers' access. Support device management through Microsoft Intune and Jamf. Create and maintain support documentation and knowledge articles.<br>Incident & Service Operations Manage and coordinate incidents through to resolution. Ensure tickets are logged, prioritized and updated correctly. Monitor support queues and help meet service level targets. Support Major Incident activities when required. Work closely with technical teams and third-party suppliers to resolve issues. Assist with Root Cause Analysis for recurring or high-impact incidents. Identify trends and opportunities to improve service reliability. Help maintain accurate records within Jira Service Management and Confluence.<br>What We're Looking For:A passion for helping people and solving technical problems. Strong communication and customer service skills. Ability to stay calm under pressure and manage multiple priorities. A proactive approach and willingness to take ownership of issues. Interest in IT Service Management and continuous improvement. Team player with a positive and collaborative attitude.<br>Skills & Experience<br>Essential2-4 years of experience in a Technical Support, Service Desk or IT Operations role. Experience supporting Windows and mac OS devices. Knowledge of Microsoft 365 administration. Experience with Azure Active Directory (Entra ID). Familiarity with Intune and/or Jamf. Experience using ticketing systems such as Jira Service Management. Strong troubleshooting and problem-solving skills. Excellent written and verbal communication skills.<br>Desirable Experience working in a fintech, banking or regulated environment. Understanding of ITIL principles and Incident Management processes. Experience participating in Major Incident or Problem Management activities. ITIL Foundation certification. Experience with Atlassian tools including Jira and Confluence.<br>Why Join Us? You'll play a key role in supporting our people and services while helping to build a scalable and mature support function. This is a fantastic opportunity to gain exposure to both technical support and IT service management within a fast-growing fintech business.

About the job:At Clini Soft, we develop innovative software solutions for healthcare institutions, helping medical organizations optimize their operations and improve efficiency. As we continue to grow, we are looking for an experienced Senior Technical Support Team Leader to join our team in Alexandria. If you are passionate about technology, enjoy solving complex technical challenges, and have the leadership skills to drive a high-performing support team, we would love to hear from you.<br>???? Location: Alexandria, Egypt (Smouha) – On-site From Saturday to Thursday From (10 AM - 6 PM)<br>???? Job Title: Senior Technical Support Team Leader<br>Key Responsibilities:Lead and manage the Technical Support team to ensure high service quality and customer satisfaction. Assign tasks, monitor performance, and ensure timely issue resolution. Act as the primary escalation point for complex technical issues. Troubleshoot software and system-related problems efficiently. Monitor support KPIs and drive continuous process improvement. Provide coaching, guidance, and training to team members. Coordinate with internal departments to resolve customer concerns. Conduct field visits and supervise on-site implementations when required. Reports directly to the CEO and plays a key part in ensuring operational excellence, customer satisfaction, and the continuous improvement of technical support services.<br>Qualifications:Bachelor’s degree in Computer Science, Information Systems, or BIS (Business Information Systems).2–3 years of experience in Technical Support. Strong experience in: Troubleshooting/ Software Support/ Windows Environment Excellent customer service and problem-solving skills. Strong leadership and team management abilities. Ability to work under pressure and prioritize tasks effectively. Willingness to travel for field missions when required.<br>Preferred Skills:Analytical mindset with strong decision-making abilities. Excellent communication and interpersonal skills. Experience managing support teams or mentoring team members. Ability to handle escalations and critical incidents professionally.<br>What we Offer:Competitive salary based on experience and qualifications. Transportation and field mission allowances. Social insurance from day one. Clear career growth and leadership development opportunities. Dynamic and supportive work environment.<br>Join us and become part of our mission to transform healthcare management through technology.

Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: EGP 11K–19K • Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts Requirements:• B2 English

Hiring Now | Technical Support Customer service (English Account)• Maadi, Technology Village• Net Salary: EGP 11K–19K • Incentives up to EGP 3.5K + Transportation Allowance• Rotational Shifts Requirements:• B2 English