Swift Jobs - Cairo Egypt

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)<br><br>Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.<br><br> *Technical Support (Telecom Account):* ???? Up to 20,800 EGP (Including 15% KPIs) *Technical Support (Telecom Account):* ???? Up to 20,800 EGP (Including 15% KPIs) + incentives<br><br>???? *Location:* New Cairo<br><br>???? *Full-Time | On-Site*<br><br>????️ *English Level:* B2 or above<br><br>✨ *Benefits & Perks:*<br><br> *Night Shift Allowance:* 1,100 EGP/month *Mental Wellness Support:* Wellness coach + free therapy sessions<br><br>* *Gym Access & Employee Discounts*<br><br>???? *Transportation:*<br><br> Door-to-door for females (on the return trips 24/7)(Collection points for the coming trip) Drop-off within 1 km for males between 8 pm to 6 am<br><br>???? *Promotion eligibility after 6 months*<br><br>???? *Free learning platforms & courses*<br><br>???? *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company.<br><br>✨ *What We Offer:*<br><br>✔️ Respectful, non-toxic environment<br><br>✔️ Clear career growth & internal promotions<br><br>✔️ Full transportation coverage<br><br>✔️ Employee recognition programs<br><br>*Requirements:*<br><br>???? Graduates & Dropouts (B2 English required)<br><br>???? Previous experience is a plus<br><br>???? *Apply Now:*<br><br> *Whats App:* 01032333143 *Phone/Whats App:* 01034442874<br><br>Qualifications<br><br>???? Graduates & dropouts are welcome to apply<br><br>????️ English proficiency required: B2 / B2+ / C1<br><br>Military papers are required for males

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, high-value outsourcing solutions that help clients concentrate on their core business while enhancing service quality for their customers. With strong attention to cultural nuances and industry best practices, ETISAL International designs tailored services that meet diverse business needs. The company emphasizes transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International also values human capital and invests in advanced technologies and management standards to maintain first-class service quality. Role Description This is a full-time, on-site Bilingual Customer Service role based in Cairo, Egypt. The individual in this role will handle inbound and outbound customer interactions, respond to inquiries, and provide accurate information and support in both languages required for the position (minimum B1+ proficiency). Daily tasks include resolving customer issues, documenting interactions in the system, and following up to ensure customer satisfaction. The role also involves adhering to company policies, meeting performance targets, and collaborating with team members and supervisors to improve service quality. The Bilingual Customer Service team member will represent ETISAL International’s values in every interaction, maintaining professionalism and a customer-focused attitude. Qualifications Strong bilingual communication skills (spoken and written) with at least B1+ proficiency in the required languages. Customer service and conflict-resolution abilities, including active listening, empathy, and problem-solving. Basic computer literacy and ability to work with CRM systems, call center software, and standard office applications. Time management and organizational skills to handle multiple inquiries, prioritize tasks, and meet service level targets. Ability to work on-site in Cairo, Egypt, in a shift-based environment, including evenings, weekends, or holidays as needed. Previous experience in customer service, call centers, or BPO is a plus. High school diploma or equivalent; a higher education degree in a relevant field is an advantage. Team-oriented mindset, adaptability to a fast-paced environment, and commitment to continuous learning and performance improvement.

Company Description Raya CX is a next-generation business process outsourcing and customer experience management company serving clients across diverse industries. Since 2001, it has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets, providing integrated outsourcing solutions powered by advanced technology and robust operational strategies. The company focuses on continuous improvement, innovation, and delivering high-quality customer experiences for its global client base.<br>Role Description The English (B2) Customer Service Agent is responsible for handling customer inquiries, requests, and complaints via phone, email, chat, and other communication channels. This full-time on-site role, based in Qesm El Maadi, involves providing accurate information, troubleshooting basic issues, and ensuring that each interaction meets quality and efficiency standards. The agent will document all customer interactions, follow established procedures and scripts, and escalate complex cases when necessary. Daily tasks include maintaining up-to-date knowledge of products and services, adhering to performance targets, and contributing to a positive, collaborative team environment. The role also requires consistent use of English at a B2 level to communicate clearly with international customers.<br>Qualifications<br> Candidates should possess strong skills in Customer Service and Customer Support, with the ability to handle inquiries professionally and efficiently. Candidates should demonstrate experience in Customer Satisfaction and Customer Experience, focusing on resolving issues and building positive relationships. Candidates should be capable Customer Service Representatives, able to represent the brand and maintain service standards in all interactions. English language proficiency at B2 level (spoken and written), with clear, courteous, and effective communication skills. Strong problem-solving abilities, attention to detail, and the capacity to follow workflows and guidelines accurately. Comfort with using computer systems, CRM tools, and multiple communication platforms in a fast-paced environment. Ability to work on-site in Qesm El Maadi on a full-time schedule, including potential shift work, weekends, and holidays as required. Previous experience in a contact center or customer-facing role is preferred; high school diploma or equivalent required, higher education is an advantage.

Company Description Flairs Tech is an international, technology-driven Managed Services Provider built on innovation, talent, and excellence. With over 1,000 team members across five offices, the company supports a global network of more than 100 partners with services spanning Software Development & Analytics, Digital Solutions, Business Operations, and Customer Experience. Flairs Tech partners closely with clients in North America, Europe, the Middle East, and Africa, acting as an extension of their internal teams to improve processes and productivity. The organization attributes its success to its people-focused culture and commitment to long-term, collaborative relationships. Applicants join a growing company that values expertise, partnership, and continuous improvement.<br>Role Description The Bilingual Travel Advisors (French & Eng) role is a full-time, on-site position based in Qesm El Maadi. In this role, the advisor supports customers in French and English with travel inquiries, bookings, and changes, ensuring a smooth and efficient travel experience. Daily responsibilities include handling incoming calls and messages, providing destination and itinerary information, managing reservations and ticket issuance, and resolving issues related to travel arrangements. The advisor works closely with travel agencies and partners to secure accurate, timely confirmations and updates, while maintaining high standards of customer satisfaction and service quality. The role also involves documenting interactions, following company procedures, and contributing to continuous improvement of customer experience.<br>Qualifications<br> Candidates should possess strong Customer Service and Customer Satisfaction skills, with the ability to handle inquiries and complaints professionally. Candidates should possess effective Communication skills in both French and English, including clear verbal and written interaction with customers and partners. Candidates should possess experience with Travel Arrangements and Travel Agency operations, such as booking, ticketing, and itinerary management. Candidates should possess good problem-solving and decision-making abilities, with attention to detail and accuracy. Relevant experience in travel, hospitality, or customer support environments is beneficial. Comfort using reservation systems, CRM tools, and standard office software is preferred. Ability to work on-site in Qesm El Maadi, follow shift schedules, and collaborate within a team-oriented environment. A diploma or bachelor’s degree in Business, Tourism, Languages, or a related field is an advantage.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized outsourcing solutions that help businesses concentrate on their core operations while better serving their own customers. With strong global coverage and deep cultural understanding, ETISAL International integrates industry best practices and advanced technologies into its services. The company emphasizes transparency, operational flexibility, integrity, and a passion for service, consistently aiming to exceed client expectations. ETISAL International values human capital and is committed to first-class quality in every partnership. Role Description The Bilingual Customer Service Representative is a full-time, on-site role based in Cairo. In this position, the representative responds to customer inquiries via phone, email, chat, and other channels, providing accurate information and resolving issues promptly. Daily responsibilities include handling complaints, updating customer records, documenting interactions, and following established procedures and scripts while maintaining a courteous and professional tone. The role involves supporting customer retention and satisfaction targets, escalating complex cases when necessary, and collaborating with team members and supervisors to improve processes. The representative is expected to meet performance metrics, adhere to company policies, and communicate fluently in the required languages to serve a diverse customer base. Qualifications Demonstrated experience in customer service roles, including working as Customer Service Representatives and providing direct Customer Support. Proven ability to maintain high Customer Satisfaction and deliver a positive Customer Experience across multiple communication channels. Solid understanding of Customer Service principles, with the ability to handle inquiries, feedback, and complaints professionally and efficiently. Fluency in at least two languages (spoken and written), with clear communication skills and active listening abilities. Strong problem-solving skills, attention to detail, and the ability to work in a fast-paced, structured environment. Comfort with using contact center systems, CRM tools, and basic office software; willingness to learn new technologies and processes. Ability to work on-site in Cairo on a full-time basis, with flexibility to follow shift schedules as required. Relevant educational background (e.g., diploma or degree) and prior BPO or call center experience are considered an advantage.

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)<br><br>Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.<br><br> *Technical Support (Telecom Account):* ???? Up to 20,800 EGP (Including 15% KPIs) *Technical Support (Telecom Account):* ???? Up to 20,800 EGP (Including 15% KPIs) + incentives<br><br>???? *Location:* New Cairo<br><br>???? *Full-Time | On-Site*<br><br>????️ *English Level:* B2 or above<br><br>✨ *Benefits & Perks:*<br><br> *Night Shift Allowance:* 1,100 EGP/month *Mental Wellness Support:* Wellness coach + free therapy sessions<br><br>* *Gym Access & Employee Discounts*<br><br>???? *Transportation:*<br><br> Door-to-door for females (on the return trips 24/7)(Collection points for the coming trip) Drop-off within 1 km for males between 8 pm to 6 am<br><br>???? *Promotion eligibility after 6 months*<br><br>???? *Free learning platforms & courses*<br><br>???? *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company.<br><br>✨ *What We Offer:*<br><br>✔️ Respectful, non-toxic environment<br><br>✔️ Clear career growth & internal promotions<br><br>✔️ Full transportation coverage<br><br>✔️ Employee recognition programs<br><br>*Requirements:*<br><br>???? Graduates & Dropouts (B2 English required)<br><br>???? Previous experience is a plus<br><br>???? *Apply Now:*<br><br> *Whats App:* 01032333143 *Phone/Whats App:* 01034442874<br><br>Qualifications<br><br>???? Graduates & dropouts are welcome to apply<br><br>????️ English proficiency required: B2 / B2+ / C1<br><br>Military papers are required for males

Artificial Intelligence. Automation. Cloud Engineering. Advanced Analytics.<br><br>For Enterprises, these are key factors of success. For us, they're our core expertise.<br><br>We work with global iconic brands. We bring them a unique value proposition through market-leading technologies and business process excellence. At the heart of it all is Digital Engineering - the foundation that powers rapid innovation and scalable business transformation.<br><br>We've created 363 unique and independent inventions, 250 of which are AI-based and rolled up under several patent grants in critical technologies. Leveraging our advanced products and platforms, we drive digital transformation at scale, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as-a-service" model.<br><br>For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. With proven strategies and agile execution, we don't just enable change - we engineer digital outcomes.<br><br>Sutherland<br><br>Digital Outcomes.<br><br>Job Description<br><br>New Launching Accounts | First Waves | Highest Net Salary in the Market (Salary Increase)<br><br>Sutherland Cairo is currently hiring Customer Service Representatives to join our team in New Cairo. We offer a professional, people-first environment that supports growth, stability, and long-term career development.<br><br> *Technical Support (Telecom Account):* ???? Up to 20,800 EGP (Including 15% KPIs) *Technical Support (Telecom Account):* ???? Up to 20,800 EGP (Including 15% KPIs) + incentives<br><br>???? *Location:* New Cairo<br><br>???? *Full-Time | On-Site*<br><br>????️ *English Level:* B2 or above<br><br>✨ *Benefits & Perks:*<br><br> *Night Shift Allowance:* 1,100 EGP/month *Mental Wellness Support:* Wellness coach + free therapy sessions<br><br>* *Gym Access & Employee Discounts*<br><br>???? *Transportation:*<br><br> Door-to-door for females (on the return trips 24/7)(Collection points for the coming trip) Drop-off within 1 km for males between 8 pm to 6 am<br><br>???? *Promotion eligibility after 6 months*<br><br>???? *Free learning platforms & courses*<br><br>???? *Employee Referral Program:* Earn rewards by referring qualified candidates and growing your network within the company.<br><br>✨ *What We Offer:*<br><br>✔️ Respectful, non-toxic environment<br><br>✔️ Clear career growth & internal promotions<br><br>✔️ Full transportation coverage<br><br>✔️ Employee recognition programs<br><br>*Requirements:*<br><br>???? Graduates & Dropouts (B2 English required)<br><br>???? Previous experience is a plus<br><br>???? *Apply Now:*<br><br> *Whats App:* 01032333143 *Phone/Whats App:* 01034442874<br><br>Qualifications<br><br>???? Graduates & dropouts are welcome to apply<br><br>????️ English proficiency required: B2 / B2+ / C1<br><br>Military papers are required for males

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across a wide range of industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from competitive, highly skilled labor markets and offers integrated business process outsourcing solutions. Its services are supported by advanced technology, robust operational strategies, and a strong focus on continuous improvement and innovation. Team members join a fast-paced, customer-centric environment with opportunities to work on international accounts.<br>Role Description The Airline Customer Service Agent (Fluent) is a full-time, on-site role based in Qesm El Maadi. The agent will handle inbound and outbound customer interactions for airline passengers, including flight bookings, changes, cancellations, and general inquiries. Daily tasks include answering customer questions about schedules, fares, baggage policies, and special assistance, as well as managing complaints and service recovery with empathy and professionalism. The role involves using multiple systems to verify information, process requests, document interactions, and follow airline guidelines and compliance procedures. The agent is expected to meet performance targets, adhere to quality and safety standards, and collaborate with team leaders and colleagues to ensure a seamless customer experience.<br>Qualifications<br> Strong customer service and communication skills, with the ability to handle diverse customer interactions in a calm, professional manner. Fluency in English and at least one additional relevant language for airline customers; clear pronunciation and active listening skills. Competence with computer systems, CRM tools, and data entry; ability to learn airline reservation and ticketing platforms quickly. Problem-solving and decision-making skills, including handling complaints, resolving issues, and following escalation procedures when needed. Time management and organizational skills to handle high volumes of calls, emails, or chats while maintaining accuracy and service quality. Ability to work on-site in Qesm El Maadi and adapt to shift-based schedules, including evenings, weekends, and holidays as required. Previous experience in customer service, call center, travel, or airline operations is an advantage. High school diploma or equivalent; additional education in tourism, hospitality, or related fields is beneficial.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering high value, customized, and innovative outsourcing solutions that address each client’s unique business needs. With global coverage and strong cultural understanding, ETISAL International applies industry best practices to help partners focus on their core business and better serve their customers. The company emphasizes transparency, flexibility, integrity, and a passion for service, continuously enhancing its management and operational standards. ETISAL International values human capital and leverages advanced technologies to consistently exceed client expectations. Role Description The Upselling Customer Service Agent is responsible for handling inbound and outbound customer interactions, identifying needs, and offering suitable products or service upgrades. On a day-to-day basis, this role involves responding to customer inquiries, providing accurate information, resolving basic issues, and recommending relevant add-on services to enhance customer value. Agents are expected to follow approved scripts and guidelines, maintain detailed records of interactions, and achieve individual and team upselling and quality targets. The role also includes collaborating with supervisors to improve call handling techniques, participating in coaching sessions, and adhering to company policies and data privacy standards. This is a full-time, on-site role based in Cairo. Qualifications Strong customer service and communication skills, including clear verbal communication, active listening, and a professional phone presence. Sales and upselling capabilities, with the ability to identify opportunities, present benefits, overcome objections, and close upgrades or add-on services. Basic technical and systems proficiency, including learning call center software, CRM tools, and following structured workflows efficiently. Problem-solving and adaptability, with the ability to handle different customer profiles, manage pressure, and adjust to changing targets or processes. Attention to detail and organizational skills, including accurate data entry, documentation of calls, and time management during shifts. Previous experience in call centers, customer service, or telesales is preferred; BPO experience is a plus. High school diploma or equivalent required; higher education in business, communications, or related fields is an advantage. Fluency in spoken and written English and Arabic; additional languages are beneficial. Willingness to work on-site in Cairo, follow shift schedules, and participate in ongoing training and performance feedback.

Company Description Meae Care provides in-home clinical visits that help health plans improve risk accuracy, close quality gaps, and maintain documentation that stands up to review. The organization streamlines comprehensive assessments, screenings, and documentation into a single visit, ensuring information is returned to the member’s primary care provider and used effectively. By connecting outreach, care delivery, and documentation in one process, Meae Care reduces data loss, missed diagnoses, and rework. This integrated approach supports stronger RAF and STARS performance and helps health plans accurately capture what is happening with each member. Meae Care’s goal is not only to complete visits, but to turn them into measurable outcomes that drive better quality and performance.<br>Role Description The Operations Team Leader – US Account – Outbound is a full-time, on-site role based in Nasr City, Cairo, Egypt. This role oversees day-to-day outbound operations for a US healthcare account, ensuring outreach teams meet performance targets and deliver high-quality member interactions. Responsibilities include monitoring call and workflow metrics, managing schedules, coaching and supporting team members, and maintaining high levels of customer satisfaction. The Operations Team Leader collaborates with cross-functional teams to refine processes, analyze operational data, and implement improvements that support accurate documentation and efficient visit coordination. This role also involves reporting on key performance indicators, resolving escalations, and ensuring compliance with Meae Care’s standards and client requirements.<br>Qualifications COPC Oriented. Ability to conduct quality monitor and coaching effectively and on time for the team members, and conducting SMART Action plans. Strong operations management skills, including experience overseeing outbound teams, managing performance metrics, and optimizing workflows. Demonstrated people management capabilities, with experience in coaching, mentoring, and developing team members in a fast-paced environment. Proven focus on customer satisfaction, with the ability to maintain service quality and handle escalations professionally. Solid analytical skills to interpret operational data, identify trends, and propose data-driven process improvements. Excellent communication skills, both verbal and written, to coordinate with team members, leadership, and US-based stakeholders. Experience in healthcare, insurance, or contact center operations supporting US accounts is highly beneficial. Ability to work on-site in Cairo, maintain reliability in shift-based operations, and collaborate across multicultural teams. Bachelor’s degree in Business, Operations Management, Healthcare Administration, or a related field, or equivalent practical experience.

Who We Are:We are a multi-disciplinary health center serving the Portland (Belmont & Beaverton locations) with a fresh, patient-centered approach to healthcare.<br>What We Do:Holistic & Physical Care: Chiropractic adjustments, spinal decompression, acupuncture, and targeted massage therapy. Injury Recovery: Specialized rehab for auto accidents, chronic pain, and musculoskeletal conditions. Modern Wellness & Aesthetics: Medically guided weight loss programs, regenerative therapies, and non-invasive aesthetic treatments.<br>Why Join Us? We believe optimal patient care starts with a supported, collaborative team. We foster a positive, professional environment where every staff member plays a vital role in our patients' health journeys.<br>Role Description:<br>Outbound Patient Coordinator:Are you a persuasive communicator with a warm, can-do phone presence? Do you love turning a "maybe" into a booked appointment? A premium, US-based Wellness Center is looking for a reliable Outbound Patient Coordinator based in Egypt (remote) to proactively reach out to patients and prospects in the Pacific Standard Time (PST) zone.<br> Shift Details Days: [Monday–Friday]Hours: [7:00 PM to 4:00 AM Egypt]Location: 100% Remote (Work from home anywhere in Egypt)<br> Key Responsibilities Outbound Patient Outreach: Make warm, friendly calls to leads, new patients, and existing patients to schedule or confirm appointments. Reactivation Campaigns: Call patients who haven't been in for a while to reintroduce our wellness services and get them back on the schedule. Appointment Confirmations & Reminders: Reduce no-shows by confirming upcoming visits and rescheduling when needed. Follow-Up on Inquiries: Call back web leads, missed calls, and voicemail inquiries promptly and convert them into booked visits. Coordination: Log detailed call notes and coordinate follow-ups with our US weekday medical and administrative staff.<br> What We Are Looking For Flawless English Skills: Fluent spoken English with a confident, friendly, and persuasive phone presence. Sales-Minded Empathy: Comfortable making outbound calls and gently overcoming objections, while still genuinely caring about patient wellbeing. Technical Setup:A reliable, high-speed internet connection A quiet, distraction-free workspace A dependable laptop/PC and a high-quality noise-canceling USB headset<br>What We Offer Competitive Compensation: Paid in [USD or competitive EGP equivalent]. Great Industry Experience: Build a resume in US healthcare administration and remote patient outreach. Fully Remote: Skip the Cairo traffic and work entirely from the comfort of home.

Company Description ETISAL International Group is a leading Business Process Outsourcing (BPO) company serving clients across the Middle and Far East. The organization focuses on delivering customized, consultative, and innovative outsourcing solutions that align with each client’s unique business needs. With strong global coverage and deep cultural understanding, ETISAL International emphasizes best practices and advanced technologies to help partners enhance service quality and focus on their core business. The company is committed to transparency, flexibility, integrity, and a passion for service, consistently working to exceed client expectations. ETISAL International values human capital and seeks team members who contribute to first-class service and continuous operational improvement. Role Description This is a full-time, on-site role based in Cairo for Upselling Customer Support Agents. In this role, team members handle inbound and outbound customer interactions, respond to inquiries, and provide clear, accurate information about products and services. Agents identify customer needs, recommend relevant upgrades or additional services, and guide customers through the upselling process in a consultative and ethical manner. Daily tasks include managing customer accounts, documenting interactions in CRM systems, following up on leads, and meeting individual and team performance targets. The position also involves collaborating with supervisors and colleagues, adhering to company policies and quality standards, and participating in ongoing training to stay updated on offerings and customer service best practices. Qualifications Strong customer service skills, including active listening, empathy, and problem-solving. Effective communication skills, both spoken and written, with the ability to explain offers clearly and persuasively. Sales and upselling abilities, including basic negotiation, objection handling, and closing techniques. Comfort with technology, such as CRM or contact center systems, and basic computer literacy. Ability to work in a fast-paced environment, manage time efficiently, and adapt to changing priorities. Team-oriented mindset, reliability, and a professional attitude when dealing with customers and colleagues. Previous experience in customer support, call centers, or sales is an advantage. High school diploma or equivalent; further education in business, communications, or related fields is beneficial. Availability to work full-time on-site in Cairo, including shift-based schedules if required.

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field.</li><li>3 5 years of experience in Operations, Retail, E-commerce, Grocery,</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Advanced proficiency in Microsoft Excel</li><li>Bility to work in a fast-paced environment and manage multiple priorities.</li></ul><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><p>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field. 3 5 years of experience in Operations, Retail, E-commerce, Grocery, Strong analytical and problem-solving skills. Excellent communication and stakeholder management skills. Advanced proficiency in Microsoft Excel Bility to work in a fast-paced environment and manage multiple priorities.</p><p></p></section>

<section><p class="heading jdMain">Job Description</p><p class="heading">Roles &amp; Responsibilities</p><div class="paragraph"><p>Manage and lead Store Supervisors across multiple retail partners to ensure smooth daily operations and consistent execution of picking activities. Monitor operational KPIs including productivity, preparation time, order accuracy, cancellation rate, substitutions, quality, and SLA compliance, while implementing action plans to improve performance. Plan and optimize manpower allocation, shift schedules, attendance, and workforce utilization to ensure adequate staffing based on business demand. Collaborate closely with Customer Service, Live Operations, Fleet, HR, and Retail Partners to resolve operational issues, improve customer experience, and maintain service excellence. Conduct regular performance reviews, coaching sessions, and operational audits for Supervisors to ensure compliance with company standards, policies, and operational procedures. Analyze operational reports and performance trends, identify root causes of performance gaps, and implement continuous improvement initiatives to enhance efficiency and customer satisfaction.</p></div></section><section><p class="heading">Desired Candidate Profile</p><p class="paragraph"></p><ul><li>Bachelor s degree in business administration, Logistics, Supply Chain, or a related field.</li><li>3 5 years of experience in Operations, Retail, E-commerce, Grocery,</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>Advanced proficiency in Microsoft Excel</li><li>Bility to work in a fast-paced environment and manage multiple priorities.</li></ul><p></p></section>

At RAF Specialty Coffee, we are not just growing stores — we are building a disciplined, performance-driven specialty coffee operation.<br>We're looking for an experienced Area Manager to lead multiple branches, drive sustainable revenue growth, enforce operational discipline, and standardize the customer experience across the region. If you understand specialty coffee operations beyond the surface level, this role is for you.<br>Role Objective Lead and manage a group of branches to ensure:Sustainable revenue growth Operational consistency Unified quality standards Exceptional customer experience Full compliance with company policies This role requires strong field presence, analytical thinking, and the ability to develop branch leaders.<br>Key Responsibilities<br>1️⃣ Regional Operations Leadership Develop and execute a structured monthly branch visit plan (100% coverage). Conduct full operational audits covering: quality, cleanliness, customer experience, inventory, shift management, and training. Issue structured visit reports with corrective action plans and deadlines. Analyze branch performance variances (Sales, Waste, Customer Satisfaction, Discipline). Intervene directly in underperforming branches with structured turnaround plans. Ensure equipment readiness and maintenance coordination.<br>2️⃣ Financial Performance Management Review daily, weekly, and monthly sales reports. Analyze Same Store Growth trends. Monitor waste percentage vs. target. Control sales vs. cash discrepancies. Ensure compliance with discount and promotion policies. Maintain strong Cost / Waste / Labor control discipline.<br>3️⃣ Leadership & Talent Development Conduct monthly one-on-one performance meetings with Branch Managers. Approve development plans. Identify promotable talents within the region. Build internal leadership succession readiness. Intervene in cases of leadership gaps.<br>4️⃣ Customer Experience & Brand Standards Review OVR and Mystery Audit reports. Analyze recurring complaint patterns. Ensure unified customer journey across branches. Monitor standards: presentation, ambiance, music, lighting, hygiene. Support proper execution of promotional campaigns.<br>5️⃣ Compliance & Governance Ensure full adherence to company SOPs. Review attendance and discipline reports. Oversee food safety and occupational health standards. Escalate major violations to senior management.<br>6️⃣ Commercial & Market Intelligence Monitor competitors within the region. Report pricing trends and competitor offers. Suggest applicable operational improvements. Support new product testing initiatives.<br>Requirements Education Bachelor’s degree (required) Experience2+ years as Area Manager3–7 years in the Specialty Coffee industry (highly preferred)<br>Core Competencies Expert in Operational Quality & Standardization Strong Commercial & Sales Data Analysis Advanced Financial Control (Cost / Waste / Labor) Strong Problem-Solving & Data-Based Decision Making Leadership Development & Team Building High Accountability & Result Orientation

Job Summary We are seeking a highly skilled and detail-oriented Industrial Welder to join our manufacturing team. In this role, you will be responsible for fusing metal components together to fabricate, assemble, and repair heavy machinery, structural frameworks, and industrial piping. The ideal candidate has strong blueprint reading skills, mastery of multiple welding techniques, and a strict commitment to safety and quality standards.<br>Key Responsibilities Blueprint Interpretation: Read and comprehend blueprints, schematics, engineering drawings, and work orders to determine project specifications and material requirements. Welding & Fabrication: Perform precision welding using various techniques (MIG, TIG, SMAW/Stick, and FCAW) on different types of metals (steel, aluminum, stainless steel). Material Preparation: Measure, cut, grind, and prepare metal components for welding using power saws, hand shears, chipping knives, and grinders. Quality Inspection: Inspect structural flaws and test weld quality for proper penetration, durability, and alignment using precision measuring instruments. Equipment Maintenance: Set up, calibrate, and perform routine maintenance on welding equipment to ensure optimal performance and safety. Safety Compliance: Adhere strictly to OSHA safety protocols, company regulations, and environmental guidelines, including the proper use of Personal Protective Equipment (PPE). Documentation: Accurately record materials used, time spent on projects, and report any defective equipment or safety hazards to the supervisor.<br>Required Skills & Qualifications Education: High school diploma, GED, or equivalent. Certification: Valid welding certification from an accredited body (e.g., American Welding Society - AWS). Experience: Minimum of 2–4 years of proven experience as an industrial welder in a manufacturing, construction, or heavy industrial setting. Technical Proficiency: Extensive knowledge of various welding processes, metallurgy, and fabrication techniques. Mathematical Skills: Strong basic math skills for calculating dimensions, angles, and material requirements. Attention to Detail: Excellent precision and hand-eye coordination to produce clean, high-quality welds.<br>Preferred Qualifications Completion of a formal apprenticeship or vocational training program in welding or metallurgy. Experience operating automated or robotic welding machinery. Current OSHA 10 or OSHA 30 certification.<br>Physical Requirements & Working Conditions Ability to lift, push, and pull heavy materials (up to 50 lbs) regularly. Stamina to stand, bend, kneel, and crouch for extended periods during a shift. Comfortable working in a heavy industrial environment which may include loud noises, extreme temperatures, and confined spaces. Excellent vision (with or without correction) and depth perception.

Company Description Sanita® is a trusted consumer products brand owned by INDEVCO, an international manufacturing group with operations across the Middle East, Africa, and beyond. Sanita® offers a wide range of household, hygiene, and consumer care products designed to support everyday life with reliability and quality. The brand operates with a focus on safety, innovation, and operational excellence in its manufacturing facilities. As part of INDEVCO, Sanita® provides employees with the opportunity to grow within a diverse, performance-driven, and collaborative work environment. Team members are encouraged to contribute ideas, improve processes, and uphold high standards in production and customer satisfaction.<br>Role Description This is a full-time, on-site Electrical Supervisor role based in Cairo. The Electrical Supervisor will oversee electrical maintenance activities for production lines and facility systems, ensuring safe and reliable operation of all electrical equipment. Responsibilities include planning and assigning daily tasks to the electrical team, monitoring execution, and providing technical guidance and troubleshooting support. The role involves conducting routine inspections, preventive and corrective maintenance, and coordinating with production and maintenance teams to minimize downtime. The Electrical Supervisor will also help develop and implement maintenance plans, maintain documentation and reports, enforce safety and quality standards, and support continuous improvement initiatives within the plant.<br>Qualifications<br> <br>Strong supervisory skills, including team coordination, task assignment, performance monitoring, and coaching. Proficiency in electrical maintenance and repair of industrial systems, with hands-on experience in troubleshooting and preventive maintenance. Solid knowledge of electricity principles and safe work practices, including adherence to electrical safety codes and standards. Background in electrical engineering, with the ability to read and interpret electrical drawings, schematics, and technical documentation. Experience working with industrial electrical equipment such as motors, control panels, PLC-based systems, and power distribution components. Diploma or bachelor’s degree in Electrical Engineering, Electrical Technology, or a related field, or equivalent practical experience. Previous experience in a manufacturing or FMCG environment is highly desirable. Ability to work on-site in Cairo, respond to urgent issues, and support shift or weekend work as needed. Strong problem-solving skills, attention to detail, and commitment to workplace safety and continuous improvement.

<p>About the role:</p><ul><li>Prepare food items according to guest orders of consistent quality following recipe cards, as well as production, portion, and presentation standards; complete mis en place and set-up station for breakfast, lunch, and/or dinner service. (40%)</li><li>Start food items that are prepared ahead of time, making sure not prepare beyond estimated needs. (20%)</li><li>Operate, maintain and properly clean kitchen equipment, including deep fryer, broiler, stove, steamer, food processor, mixer, slicer, oven, steam table, tilt kettle, waffle iron, and flat top grill. (10%)</li><li>Date all food containers and rotate as per policies, making sure that all perishables are kept at proper temperatures; check pars for shift use, determine necessary preparation, freezer pull and line set up; note any out-of-stock items or possible shortages; return all food items not used to designated storage areas, being sure to cover/date all perishables; assist in setting up plans and actions to correct any food cost problems; control food waste, loss and usage per policies. (10%)</li><li>Comply with Four Seasons Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact. (10%)</li><li>Work harmoniously and professionally with co-workers and supervisors. (10%)</li></ul><p><strong>Desired Candidate Profile</strong></p><p>Requires a working knowledge of division operations. Working knowledge is generally learned on-the-job. Requires ability to operate computer equipment and other [Department] systems. Requires reading, writing and oral proficiency in the English language. More than 1 year experience.</p>